1. Who We Are

• Connective Insights SARL — registered in Morocco, managing operations, partnerships, and services for Moroccan users.
• Connective Insights Inc. — incorporated in Delaware, USA, managing international payments and global operations.
• For this policy, “InsiderInns,” “we,” “us,” or “our” refers collectively to these entities.

2. Information We Collect

a. Information you provide directly

• Full name, email address, phone number, nationality
• Payment details (processed securely via our authorized payment partners)
• Booking details: travel dates, destination, hotel or activity preferences
• Any communication you send us (via email, WhatsApp, or contact forms)

b. Information collected automatically

• Device and browser information (IP address, device type, operating system)
• Cookies and analytics data (Google Analytics, Meta Ads, etc.)
• Session data to improve app performance and user experience

c. Information from our partners

• Booking confirmations, availability, and prices from travel service providers
• Payment confirmation and anti-fraud data from our payment processors

3. How We Use Your Information

• Process and confirm bookings for hotels, activities, and travel packages
• Communicate with you about your reservations or account
• Provide customer service and technical support
• Improve our website, mobile app, and user experience
• Send updates, promotions, or news (only with your consent)
• Comply with legal, financial, and anti-fraud obligations

We do not sell or rent your personal data.

4. Data Sharing and Processing

• Authorized travel partners and suppliers — to confirm and manage bookings. These partners receive only the data required to process your reservation and are bound by confidentiality and data-protection agreements.
• Payment processors — to handle secure payments and prevent fraud (Stripe for international users, Payzone for Moroccan users).
• Technology providers — for analytics, marketing, and cloud hosting (Google, Meta, Firebase, etc.).
• Regulatory authorities — if required by law or court order.

Your data may be transferred outside your country of residence (including to the United States or European Union) under adequate protection measures such as Standard Contractual Clauses (SCCs) or equivalent safeguards.

5. Data Security

• Encrypted payment transactions via SSL/HTTPS
• Secure authentication and role-based internal access controls
• Regular monitoring and vulnerability assessments

While we take every reasonable measure, no online service is entirely risk-free.

6. Data Retention

• We retain your data only as long as necessary to fulfill bookings and legal requirements.
• Payment data is handled directly by partners and not stored on our servers.

7. Your Rights

a. Moroccan Residents

InsiderInns complies with CNDP regulations. You may request access, correction, or deletion of your data, or object to processing under Moroccan law. Contact us at legal@insiderinns.com.

b. European Economic Area (EEA) / GDPR

EEA or UK residents have GDPR rights including access, rectification, deletion, restriction, portability, and consent withdrawal. We respond to verified requests within 30 days.

c. California Residents (CCPA/CPRA)

California residents may know, delete, or correct their data; opt out of data sharing; and receive equal service. We do not sell personal data.

d. Other Regions

We follow global data-protection principles and honor applicable local rights. Contact legal@insiderinns.com.

8. International Payments and Transfers

Payments for international travelers are processed by Connective Insights Inc. (USA) via Stripe, and for Moroccan users via Payzone in MAD. All payment data is encrypted and transmitted directly to providers.

9. Cookies and Tracking Technologies

We use cookies to analyze traffic, remember preferences, and measure marketing performance. You can manage or disable cookies through your browser settings.

10. Children’s Privacy

Our services are not directed at individuals under 18. If you believe a minor provided data, contact us at legal@insiderinns.com for deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available here with the updated revision date.

12. Contact Us

For questions or to exercise your privacy rights, contact our legal team at legal@insiderinns.com.