Axel Hotel Madrid - Adults Only
Chain: Not Available
Description
Luxurious Accommodation
Set in Madrid city centre, Axel Hotel Madrid - Adults Only offers stylish rooms with modern amenities including air conditioning, TV, and private bathrooms with free toiletries. The hotel caters to a diverse clientele and ensures a comfortable stay for all guests.
Gastronomic Delights
Indulge in a culinary journey at the hotel's restaurant, offering a modern twist to local cuisine. Unwind at the roof-top terrace's sky bar with panoramic city views or take a refreshing dip in the pool. Additionally, a trendy Cocktail bar awaits to elevate your evening experience.
Prime Location
Conveniently located within walking distance to Chueca and major attractions like Plaza Mayor, Axel Hotel Madrid is the perfect choice for travelers seeking a vibrant and inclusive atmosphere in the heart of the city.
Book your stay at Axel Hotel Madrid - Adults Only for an unforgettable experience in Madrid.
Sentiment Analysis
Friendly staff
Great location
Clean rooms
Popular Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Bar
Fax/photocopying
Availability Side
Sorry, there are no available options matching your selection.
Guest Sentiment Categories
Cleanliness
Much appreciated cleanliness in multiple reviews.
Service
Consistently mentioned as friendly and helpful.
Location
Highly praised for its excellent location.
Room Quality
Mixed reviews due to room size and some layout issues.
Amenities
Some amenities reported as lacking or not functioning.
Value for Money
Considered reasonable by some, but others noted layout and noise concerns.
Food and Beverage
Breakfast was praised, but some requests were not met satisfactorily.
Overall Experience
Generally very positive, with good staff interaction and enjoyment.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
No policies available for this hotel.
Reviews (5355)
Samir
3 weeks ago
1.0
De locatie
Cons: The price we paid wasnt worth the stay at all! Sorry 1300 euro for 4 night i expected much more then we got for
Haykuhi
3 weeks ago
8.0
Samuel
3 weeks ago
9.0
L’emplacement et la tranquillité.
Cons: La salle de bain et les toilettes dans la chambre. Le petit déjeuner ne vaut pas le prix.
Roman
3 weeks ago
3.0
Hervé
3 weeks ago
8.0
L'emplacement et le calme de l'hôtel
Cons: RAS
Joana
3 weeks ago
6.0
Jean
3 weeks ago
9.0
Etablissement gay friendly en plein centre de Madrid
Cons: La piscine était froide et peu profonde. Peu d’ambiance.
Agata Joanna
3 weeks ago
9.0
Coole Zimmer mit tollem Artdeco Design. Alles offen gehalten
Cons: Die Mitarbeiter an der Rezeption hätren offener und freundlicher sein können. Englisch war schwer verständlich
masoud
3 weeks ago
8.0
hadn't time to go to the pool but the stuff behiver was amazing and very friendly .park the car and drop the bagage was a little hard
Cons: I could not order the food by phon call from the room servis
Jessica Escobar
3 weeks ago
10.0
Armando
3 weeks ago
10.0
Marcos Vinicio
3 weeks ago
7.0
Comfortable beds
Cons: Gym facilities and room sizes
Chirila
3 weeks ago
10.0
Daniel
4 weeks ago
10.0
The location is great! 10-15 min walk to most major sites. Not too far from the gay bar area. The pool deck is big and refreshing on a hot day. The decor is cute and the shower is amazing and good ac. The guests are looking to be social as well!
Cons: Not a ton of restaurants nearby. You definitely have to walk and search for places to eat. The lifts are small but fast.
A.K.
4 weeks ago
6.0
De locatie was goed. Dicht bij veel bezienswaardigheden en leuke terrassen.
Cons: Donkere kamers, zeer harde bedden, donkere, krappe ontbijtruimten en het zwembad was erg ondiep en smal.
JUAN ANTONIO
4 weeks ago
10.0
Maria
4 weeks ago
3.0
Celine
4 weeks ago
10.0
Daniele
4 weeks ago
6.0
Palazzo centrale vicino alla stazione di Atocha e al parco del Retiro, facilmente raggiungibile tutto il centro comodamente a piedi. Bello e ben gestito il rooftop con il cocktail bar e l’area relax ma ancora più scenografica la palestra in un salone affrescato
Cons: La grande delusione sono state le tante recensioni omertose sulla realtà di questo hotel. Si posiziona in una fascia di prezzo medio-alta per la città di Madrid grazie ai servizi e alla piscina che è però larga un metro e mezzo e lunga forse quindici metri. Più che una piscina è una lunga vasca da bagno, perfetta sia chiaro per poter stare comodamente in acqua appoggiati per bere un cocktail del bar ma non per nuotare. E specifico che l’hotel è frequentato, anzi è stato proprio realizzato per una clientela LGBTQ+ e al piano seminterrato si trova un locale decisamente stravagante. Viva l’amore e viva il divertimento, viva la libertà ma avrei preferito un altro ambiente per il mio soggiorno a Madrid.
jorge
1 month ago
10.0
De tudo. Ambiente, funcionários, café da manhã, quarto excelente, piscina. Nota 1000
Cons: Tudo nota 10
Franck
1 month ago
10.0
Emplacement idéal dans le centre ville, quartier calme à proximité de tout. Personnel très agréable et équipements très satisfaisants
Robert
1 month ago
7.0
L emplacement
Cons: Nourriture froide au petit déjeuné vers 10h même si c est offert jusqu’à 11h
Pablo
1 month ago
9.0
Vaze
1 month ago
10.0
Alhassan
1 month ago
1.0
JORGE GARCÍA-PADRÓN
1 month ago
8.0
Dsgomes17
1 month ago
8.0
A localização
Cons: Para o hotel que é e muito carro
david
1 month ago
9.0
Iain
1 month ago
8.0
Great location and great pool
Cons: Nothing
Sandrine
1 month ago
10.0
Très bon emplacement, on s’est senti très à l’aise et bien accueilli
Cons: L’eau tiède était assez compliqué à régler.. Attention au matelas…un peu dur
Elena
1 month ago
10.0
Ludivine
1 month ago
9.0
Très bon emplacement
Tomasz
1 month ago
10.0
Bardzo dobre położenie hotelu. Fajny klimat i wystrój. Świetny basen i taras i naprawdę od serca polewane drinki.
Jason
1 month ago
10.0
Javier
1 month ago
9.0
Ascensores rápidos, personal afable y muy atento, mención especial a Raúl, cuyos masajes recomiendo vívamente. Y sobre su excelente ubicación es más que evidente.
Cons: Por rellenar este hueco: Cuánto mediría el que puso los dosificadores en la ducha? O pasaban tuberías y le tocó taladrar bien alto. La próxima pido un alzador en recepción. Es broma.
Angel
1 month ago
8.0
David
1 month ago
9.0
Lo espaciosa que era la habitación! Y el mini balcón privado jaja (habitación 006).
Cons: No me gustó mucho el tema de la puerta del baño, no se cerraba del todo (no porque estuviese rota)
Aitor
1 month ago
9.0
santiagoaguilera
1 month ago
9.0
El. Hotel es lindo y tranquilo además de cómodo.
Cons: Habiendo tenido experiencia en otros hoteles de la cadena... La oportunidad de interacción con otros huéspedes es poca.
Carlo
1 month ago
8.0
Marijana
1 month ago
7.0
It was located at a great area, close to restaurants, bars, shops and attractions. Pool was a nice addition.
Cons: It was priced high. Rooms were just ok. I could hear people talk from the lobby, it was echoing.
Luís
1 month ago
9.0
Rodrigo
1 month ago
10.0
Patrick
1 month ago
9.0
Stephanie
1 month ago
10.0
En plein centre! Super petit déjeuner
Cons: Piscine..très petite
Jonathon
1 month ago
8.0
Fernando
1 month ago
1.0
Property is OK
Cons: They saw a double booking from the same person due to a mistake done by Booking.com and now refuse to cancel and reimburse the booking.
Eduardo
1 month ago
10.0
Muy buena estancia. Habitación muy cómoda y personal muy amable. Hotel muy completo.
Cons: Por poner un pero, sólo diré la puerta de la habitación. Costaba cerrarla del todo. No les vendría mal un vistacillo.
Diego
1 month ago
10.0
Su decoracion, limpieza y actitud del personal
Cons: Nada
Lino
1 month ago
9.0
Superb stay at Axel Madrid, will stay again for sure. Diego at reception was great 👍 thank you 🙏
Cons: Minor point, the bathroom sink had a very low water pressure which I forgot to mention when I checked out
Mitchell
1 month ago
10.0
Jessica
1 month ago
10.0
Great rooms, very large beds, plenty of space to move about. Very clean. Amenities in the room were very helpful too. Location great for walkable access to everything. Staff lovely and helpful. Bar area clean etc Just to note as a straight couple we had a great time and would 100% go again( in case anyone is worried, not that you should be!)
Cons: Cannot think of anything at all.
Diego
1 month ago
10.0
John
1 month ago
9.0
Great location. Quiet room and comfortable bed.
Yariza
1 month ago
2.0
baker
1 month ago
9.0
It’s like a designer hotel, there’s clearly been a lot of thought put into the layout, from the way they’ve arranged the lobby and positioned the desk to even the design of the doors. Everything is both really useful and quite beautiful. It’s an excellent layout. The hotel is also in a great location for walking, with lots of things to see and do around the city. And it’s only about a 20-minute walk from a major train station.
Cons: Nothing
Galán
1 month ago
8.0
Ubicacion
Cons: el baño, no hay intimidad para usar el sanitario sin que tu pareja vea lo que estas haciendo.
Pablo Felipe
1 month ago
10.0
El ambiente que tenía, la pieza muy cómoda y la atención fueron muy amables
Cons: Nada
Fernando
1 month ago
9.0
The lady at reception when I checked in couldn’t be nicer and more friendly. Thank you! All the rest was great
Cons: The swimming pool opens a bit too late
Irati
1 month ago
10.0
Evans
1 month ago
10.0
Hotel is in a fantastic location, walking distance to most things. Super restaurants accessible within 5 minutes walking distance of the hotel. Excellent coffee shop opposite who baked all their own bread and pastries. Reception staff superb, shout out goes to Diego with his itineraries and top tips for free access to the museums. Excellent pool deck, beautiful views, complimentary sun loungers and towels. I would happily book again ☺️
Cons: Pool bar pricey compared to bars and restaurants within a few minutes walk. It would have been great to have a Happy Hour.
Oscar Daniel
1 month ago
8.0
Marcin
1 month ago
10.0
Danit
1 month ago
8.0
Shiraz
1 month ago
1.0
Staff weren’t attentive and were too gossipy
Andrea
1 month ago
8.0
Isaac
1 month ago
4.0
Isabel
1 month ago
9.0
Camille
1 month ago
9.0
Truitt
1 month ago
10.0
This is a fun place to stay. I loved the rooftop pool.
Pedro
1 month ago
10.0
pietro
1 month ago
10.0
Bellissimo,pulito e personale gentile
Simon
1 month ago
10.0
Freundliches Personal, super Lage.
Melissa
1 month ago
7.0
Great location, super friendly staff
Cons: The room was small with tiny cupboard for clothes and nowhere to store my suitcase so I had to move the bed in order to fit everything in. The room is also quite dark (with no sheer curtain on the window) so very hard to get ready (put on makeup etc) with out much lighting, water pressure was not great which made it feel like it took ages to get any soap washed off.
Milos
1 month ago
10.0
Amazing location, excellent staff, bfast, so many nice people.
Cons: Nothing
Diego
1 month ago
9.0
Muy bien ubicado en el centro de Madrid. Sin ruidos. El trato del personal fue muy agradable. La limpieza de la habitación y la piscina son de lo mejor.
Begoñaka
1 month ago
10.0
Todo
Cons: Nada
Ezequiel
1 month ago
8.0
Fatiha
1 month ago
10.0
Alvarez V.
1 month ago
10.0
Abdellatif
1 month ago
10.0
Le rooftop, la piscine, le design de l'hôtel et l'accueil du personnel.
Cons: Rien de négatif à signaler
Nir
1 month ago
1.0
Frank
1 month ago
8.0
Stuart
1 month ago
8.0
Mohammad
1 month ago
7.0
The hotel is good and not more than that. The staff is helpful.
Cons: The room is small for the price. The sink is located in the bathroom next to the front door, which I think is annoying. And I don't think it's a 4 star hotel. In my opinion only 3
Celia
1 month ago
9.0
la ubicación es muy buena y está muy bien para ir a cualquier sitio del centro de Madrid. la habitación que nos asignaron era muy amplia y la decoración muy bonita. El personal majísimo: Fernando y Andrea resolvieron todas nuestras dudas y estuvieron muy pendientes de que pudiéramos encontrar el parking.
Cons: El tapón de la bañera no se ajustaba bien y era complicado darse un baño. La piscina está genial pero es un poco más estrecha de lo que parece en las fotos.
Aydin
1 month ago
8.0
Perez
1 month ago
9.0
Grace
1 month ago
8.0
David
1 month ago
10.0
Rooftop pool and bar, powerful shower and nice bathroom. Decor in room and hotel. Central location. Good breakfast that was good value.
Cons: TV didn’t work. There was a general fault with the satellite but they didn’t get it fixed within the 8 days I was there
Leon
1 month ago
9.0
Rooftop pool/bar, location, staff and guests are the highlights. The hotel also is very clean.
Cons: The gym could do with some investment as it’s not the strongest hotel gym. There is a basic fit within 5 mins walk which helps for gym enthusiasts.
Aurelien
1 month ago
8.0
CLIMENT
1 month ago
10.0
Emplacement, service, amabilité et disponibilité du personnel remarquables
Cons: Rien
Inmaculada
1 month ago
8.0
Mila
1 month ago
1.0
El personal es pésimo , toallas viejas la de la Piscina . Todo sucio sin recoger las macas toallas Cervezas calientes .
Cons: Lo que menos me gustó fue el Personal estupido
Jack
1 month ago
10.0
Staff professional, friendly, and approachable. Building is wonderful, breakfast excellent. Good central location.
Cons: Smoking in the courtyard. Should be limited to outside the building.
Matteo
1 month ago
8.0
The welcoming was, and stayed fantastic along all the stay
Cons: Breakfast quality variety and the space where is served is cramped
monica
1 month ago
10.0
Muy buen hotel, supero mis expectativas! muy buena ubicación, tranquilo, muy buena relación precio-calidad. La terraza es lo más! para estos dias de calor en Madrid es un oasis.
MICHELE
1 month ago
10.0
Struttura molto pulita e accogliente, staff gentilissimo inoltre ci hanno fatto un REGALO!! da una camera normale ci hanno regalato l’intero soggiorno in una Suite a 5 stelle. Davvero soddisfatti, il meglio di Madrid, posizione comodissima molto vicino al centro città e alla Metro. Struttura che accoglie anche etero e ogni tipo di cliente.
Cons: Piscina piccola è molto affollata
Philippe
1 month ago
8.0
Emplacement idéal pour les visites des musées et de la vieille ville.
Cons: Sanitaires mal placés et sans intimité. Piscine surdimensionnée sur les photos. Revêtement sol de la chambre collant. Pas d'information sur le fait qu'il s'agit d'un établissement gay, même s'il est "hétérofriendly".
Alexandru
1 month ago
9.0
Stephen
1 month ago
7.0
The decor was lovely. The desk staff was awesome -- good humor, discrete, and helpful in exploring Madrid. The views from the pool were amazing -- I recommend adding more such photos to your Bookings.com listing! (My attached photos are shots from your rooftop... you're welcome to use the shots if you want.) Small things I like that you had Liquor 43 at the bar. My fave! The elevator was efficient. It's a small thing, but lots of hotels aren't good at that. The towels at the pool were comfy and good at drying. High quality.
Cons: Your massage therapist needs to be more explicit about consent up front. The massage was good, but midway through the extra lingam attention was not something I expected. I asked him to back off, he did, and we're all good, but I know others would have felt violated by that contact not being negotiated first. The pool needs a rail for entry/exit. One of my friends broke his arm getting out of the pool. I watched others stumble and catch themselves. Yeah, most of your guests are fit guys, so maybe our injury was a rare thing, but I think a railing down those big stairs would help a lot of people without interfering with the ambiance. Maintenance had some problems -- our shower leaking into the room below, doors that didn't quite hang right, that sort of thing. Nothing major, just needs a bit of attention. Y'all did a great job keeping the hotel clean, but whatever you are using to clean the carpets is a really intense chemical. Definitely needs fans and better window ventilation. Had a couple folks in my party complain about that making them feel a bit nauseous.
Emily
1 month ago
7.0
Great room and chill
Cons: Nothing
Ana Cervera
1 month ago
9.0
Hotel con una cuidada decoración, habitaciones originales y diferentes.
Cons: Nada que mencionar.
Vanessa
1 month ago
10.0
Perfect location. The room was super clean, fun, and comfortable. Loved the small touches to make it queer friendly. Staff were so helpful with recommendations. Highly recommend.
Luis Francisco
1 month ago
10.0
The staff is awesome. The location is great.
Cons: There was nothing to complain about
Francisco
1 month ago
10.0
Sébastien
1 month ago
7.0
La qualité du petit déjeuner, l’hôtel avec le rooftop est agréable.
Cons: Une odeur d’humidité dans la chambre, la piscine est minuscule. Personnel pas joyeux.
Martin
1 month ago
5.0
The location is great and the staff were attentive.
Cons: The room had a number of flaws. The mattress was hard, which is fine, but the pillows were like marshmallows and this produced a dreadful combo. Hard to get a decent sleep when added to a pink neon sign on the wall. It should also be said that the "pool" is actually really narrow and given that all the guys just stand in it and drink beers whilst chatting, it really doesn't work.
Delestre
1 month ago
8.0
La variété de choix et la densité du petit déjeuner. L'espace dans la chambre. L'atmosphère romantique de l'hôtel.
Cons: La piscine est très petite, malgré cela je m'y suis baignée chaque soir.
Johannes
1 month ago
9.0
Das unglaublich nette Umfeld und die angenehmen Menschen. Die sehr Zentrale Lage in Madrid
Cons: Die Kopfkissen waren für mich etwas unbequem
Carlos
1 month ago
10.0
Avoknor
1 month ago
8.0
Konstantinos
1 month ago
10.0
Εξαιρετικό σημείο,στο κέντρο της πόλης! Ευχάριστο περιβάλλον, ευγενικό προσωπικό. Το δωμάτιο για τα χρήματα του ήταν μεγάλο και πολυ καλόγουστο.
Cons: Η πίεση στο νερό του νιπτήρα 😅
FABIO
1 month ago
10.0
DANIEL
1 month ago
10.0
Amo todos los Axel!!!!
Cons: Todo es perfecto siempre con Axel
Antunes
1 month ago
9.0
Matias
1 month ago
9.0
chiara
1 month ago
8.0
Andrea
1 month ago
9.0
Javier
1 month ago
10.0
Gonzalo Leon
1 month ago
10.0
Matty
1 month ago
7.0
The rooftop pool was great for sunset.
Cons: The design of the bedroom was very contrasting and not "cosy".
sanjiv
1 month ago
10.0
Cool and well designed hotel with amazing rooftop bar and pool. Central location just ten minutes walk from Plaza Mayor and right by some great restaurants and bars.
Rubén
1 month ago
8.0
La azotea con piscina está muy bien, y la localización es perfecta.
Cons: La relación calidad-precio es un poco regulera: Me parece que es un poco caro, y por ese precio se pueden encontrar otros hoteles similares o mejores en la zona. Por otra parte, la habitación era un poco pequeña y la mampara de la ducha no cerraba bien.
Siu Ho
1 month ago
9.0
Valk
1 month ago
7.0
Locatie
Cons: Aankleding kamer (601)
Brian
1 month ago
10.0
ZUBIZARRETA
1 month ago
10.0
Franco
1 month ago
9.0
María
1 month ago
2.0
El trato recibido por el personal del hotel.
Cons: La accesibilidad. Un desastre. Ni la recepción ni la piscina son accesibles para personas con movilidad reducida. Sigo esperando el descuento que me prometieron.
Claire
1 month ago
9.0
De kamerlook, ontbijt, zwembad in 't stad een meerwaarde.
Cons: Bed, piept en kraakt.
Hrayr
1 month ago
8.0
They had everything in the room I needed
Cons: Rooftop bar was expensive, the pool was ok but too small
Marta
1 month ago
9.0
bardzo dobra lokalizacja
Cons: lokalizacja
saud
1 month ago
10.0
Madeleine
1 month ago
9.0
Barbara
1 month ago
10.0
Paulo Jorge
1 month ago
9.0
O ambiente em si e todas as condições e gerais
Alessandro
1 month ago
8.0
Kim
1 month ago
9.0
Almudena
1 month ago
9.0
noelia vanesa
1 month ago
2.0
el diseño
Cons: El desayuno muy pobre cosa que es muy importante saber eso si el precio es caro como esta , el colchon super duro por demas , deberian cambiar los colchones con frecuencia , al otro dia te levantas con un dolor de cuerpo impresionante y la habitacion muy pequeña por demas .
Mehdi
1 month ago
8.0
À peu près tout
Cons: Le personnel était serviable mais aurait pu être plus souriant
Lara
1 month ago
10.0
Andriyana
1 month ago
3.0
Cons: Faut clairement préciser que c’était un hôtel de LGB
Nathalie
1 month ago
10.0
Super situation et ambiance
Cons: Nada
Javier
1 month ago
10.0
Perez
1 month ago
9.0
Abdullah Umut
1 month ago
9.0
Sandrine
1 month ago
10.0
L'emplacement, pour visiter Madrid c'est l'idéal. Le personnel, la décoration, la piscine, le bar en rooftop, le petit déjeuner
Cons: Bruit lorsque la chambre est côté rue, dommage
Zepeda
1 month ago
7.0
Si tranquilo..
Cons: Debería decir que sus habitaciones están ambientadas a la diversidad..también donde dice solo adultos…uno cree que es por la tranquilidad..no por la diversidad..ojo que no tengo nada contra eso..pero no es de mi gusto.. gracias
Veronica
1 month ago
9.0
la ubicación. la piscina y el desayuno
Cons: me gustó todo
Raúl
1 month ago
8.0
Domingo
1 month ago
7.0
Abel
1 month ago
7.0
Francois Herisson
1 month ago
7.0
L'emplacement, pas loin du métro et de la gare. La taille de la chambre, et la qualité des petits déjeuners, même s'ils ne sont pas compris dans la chambre.
Cons: Le sol est sale, pas de brosse dans les toilettes, et la télévision qui ne fonctionne pas, avec 2 chaînes seulement, et qui s'éteint toute seule au bout de 5 minutes.
Rian
1 month ago
1.0
Good location
Cons: Rooms and pool area need a lot of maintenance, pool was not clean. Left some expensive belongings in the room and was told they were not there.
adriana
1 month ago
10.0
Marie
1 month ago
8.0
It was in a good location and the staff were very accommodating.
Cons: The pool area was lovely but we were surrounded by smokers which was a bit unpleasant so we didn't stay for long and didn't use the pool area the following day.
Albert
1 month ago
8.0
Super.
Angharad
2 months ago
1.0
Cons: My necklace was stolen from my room during my stay. I explicitly asked for my room not to be cleaned or entered, but my wishes were ignored and the room was cleaned anyway. After this clean I returned to my room and my necklace was no longer there.
piergiorgio
2 months ago
8.0
Darren
2 months ago
6.0
Otilia
2 months ago
9.0
Die Lage ist super, sehr zentral. Der Pool auf dem Dach ist mega, kein Pool fürs Schwimmen aber trotzdem gut bei der Hitze.
Sebastian
2 months ago
10.0
Jose luis
2 months ago
9.0
Location and staff
Cons: I had problems closing my bedroom door as it did not close easily.
Alejandra
2 months ago
9.0
Moreno
2 months ago
10.0
Todo
Elisabeth
2 months ago
4.0
El desayuno
Cons: Habitación
kalbache
2 months ago
8.0
Gloria
2 months ago
7.0
Friendly staff great pool area and location
Cons: Bed was uncomfortable and pillows were poor quality not meant for long stay such as mine
Kalina
2 months ago
9.0
Lovely decor. Super friendly staff. Great atmosphere! Fab location!
Cons: Pool area didnt have enough sun loungers
Vanesa
2 months ago
10.0
Los camareros de la piscina sobre todo un a chica eran del todo magisimos
ÁNGEL
2 months ago
7.0
La habitación y la zona piscina y el trato de camarero de terraza piscina , llamado Juan
Cons: La atención de personal de recepción y bar terraza .
Giuseppe
2 months ago
10.0
Joffrey
2 months ago
9.0
Tres bel hotel, bien situer chambre xxl . Mais attention la porte de la chambre compliqué a ouvrir , demandé a être raboté, signalé et la réception etait deja au courant .
Marvin
2 months ago
9.0
Iñaki
2 months ago
9.0
El personal del bar de la terraza
Cons: Nada, todo fue bien
rachaelbB5174EN
2 months ago
10.0
Amazing hotel with friendly and welcoming staff. Very clean and well kept hotel. Me and my partner have been here twice and have loved it each time. With a rooftop pool and bar. Great hotel and staff
Manuel
2 months ago
8.0
Sin duda la decoración y la comodidad del hotel con su piscina en la azotea como protagonista. Siempre que vamos a Madrid procuramos alojarnos aquí.
Cons: El personal del skybar no es todo lo amable que se podría esperar de ellos. No reponen toallas e incluso nos movieron la sombrilla que nos daba sombra a nosotros y a otro grupo por su norma de no mover el mobiliario, sin disculparse ni sentir ninguna empatía
Fournier
2 months ago
10.0
Baštařová
2 months ago
8.0
Yaneth
2 months ago
9.0
CONFORT NO PORQUE LA CAMA DEBIA SR DOBLE PARA MI ESPOSO Y YO, LO QUE TIENEN SON DOS CAMITAS MINIATURAS JUNTAS Y ESO ES TERRIBLE DE MAL GUSTO JUNTAR DOS CAMAS. INCOMODICIMO PARA NOSOSTROS QUE DORMIMOS JUNTOS
Cons: LA CAMA
Luca
2 months ago
10.0
L'hotel si trova in una posizione molto comoda per visitare il centro di Madrid. Lo staff é stato molto gentile e in generale l'ambiente é molto aperto e accogliente.
Ramón
2 months ago
6.0
Cons: El sensor no funcionaba correctamente, al igual que la TV que no sintonizaba ningún canal. La habitación tiene poca iluminación incluyendo bombillas sin funcionar
Sergi
2 months ago
10.0
Bianca
2 months ago
10.0
Diego was absolutely brilliant, he gave us a free upgrade and was very attentive during our stay. The Sky bar staff were fantastic and very accommodating too. A safe space for queers in the heart of Madrid!
Cons: Nothing, everything was great.
Ramón
2 months ago
6.0
La ubicación es buena
Cons: Poca iluminación en las habitaciones, la TV no funciona ni el secador de pelo, solo expulsa aire frío.
Gabriel
2 months ago
6.0
Location
Cons: Room very hot,no moving air
Brian
2 months ago
8.0
Excellent location, helpful staff, great breakfast. The room was a good size.
Cons: No major issues. I enjoyed my stay!
Lucia
2 months ago
8.0
Ewa
2 months ago
10.0
Everything
Alejandro Miguel
2 months ago
10.0
En realidad me gusto todo !!
675ewas
2 months ago
10.0
Amazing hotel with a lot of nice staff and good vibes. I’m hetero and I want to recommend this hotel to everyone. It’s modern and fresh and easy to like
Scott
2 months ago
7.0
Roof top pool was a good size for central Madrid. Amazing location, very central and close to many good bars and restaurants.
Cons: Sky bar by the pool could have opened a little earlier.
Desiree
2 months ago
6.0
Clément
2 months ago
10.0
Le personnel très agréable (surtout au bar), le confort de la chambre et la piscine.
Cons: Dommage de ne pas offrir la bouteille d’eau ou de proposer une bouteille et une fontaine.
Mykola
2 months ago
8.0
Stuff was friendly, room service worked perfectly. I really love location of the hotel, by foot anywhere in the city center just 5-15 minutes. Rooftop bar has good value of money. Breakfast was delicious instead one small thing.
Cons: Unfortunately our door was opening tight. Stuff was good and friendly but they didnt fix our problem with the door and didnt give as another room. Breakfast was good, but i didnt like that it was no vegetables at all. Pool was too small, on pictures it was bigger. So thats the reason why 8 of 10.
Vasile
2 months ago
7.0
L’emplacement central
Cons: Rapport qualité prix
Michael
2 months ago
9.0
Room was amazing.
Cons: The air condtioning was not great - but - in fairness, it was 103 degrees in Madrid.
Valentin
2 months ago
7.0
Maikel Daniel
2 months ago
10.0
walter
2 months ago
10.0
Buena ubicación y excelente personal.
Marina
2 months ago
8.0
La ubicación, el trato del personal, la habitación, la piscina.
Cons: Solo destacaría dos cosas, una la presión del agua era muy justa y era molesto y uno del empleados cuando estábamos en la piscina, habíamos movido un poco la hamaca sin interrumpir el paso ni nada para estar con mi pareja juntos, si nos nos tocaba estar por separado y cuando estábamos tan a gusto tomando el sol nos dijo de mala manera que nos levantásemos y lo colocásemos como estaban. El resto del personal perfecto.
Stephanie
2 months ago
8.0
Annina Luzia
2 months ago
10.0
Ana María
2 months ago
9.0
Nos gustó todo. El personal súper amable, la habitación muy chula, la decoración es genial. La ubicación que tiene, ya que te puedes mover andando. Recomendable 100%. Me gustó el detalle, de un camarero del bar de la piscina, Alberto, que me llamó por mi nombre al verme el segundo día, eso mola!
Cons: No nos gustó lo metálico de la piscina. Como lo toques o te arrimes sin querer, te abrasas. Para lo bonito que lo tienen todo, la piscina está un poquito regu...
B
2 months ago
7.0
Antoine
2 months ago
1.0
Stepan
2 months ago
10.0
Atención de Sara, de Diego, super amables. El masaje hecho por David en Hotel excelente. David es muy profesional y además la persona de grande cultura y respeto. Seguro que la próxima vez en Madrid volveré a estar con vosotros. Gracias por acogida.
Alexandru
2 months ago
10.0
Curatenie exemplara, zilnic se schimba prosoapele, personalul este foarte amabil.
Michel
2 months ago
8.0
João
2 months ago
10.0
ANNE-SOPHIE
2 months ago
10.0
Ambra
2 months ago
10.0
Sophia Sol
2 months ago
10.0
Me gustó el hotel y las instalaciones
Cons: La cama se le sentían los resortes….
Debora
2 months ago
9.0
Todo en general, muy limpio, el personal de la piscina muy atentos, la habitacipn miy vonfortable, el personal de recepcion un amor
Cons: Nada
jose
2 months ago
8.0
Juan
2 months ago
7.0
Swimming pool and location
Cons: Doors are bad, they do not work well and it is noisy
Faisal
2 months ago
10.0
كل شيء
Cons: لا شيء
jens
2 months ago
10.0
Fantastisk personal! Grymma rum och riktigt bra vibe!
Cons: Inget
Conxa
2 months ago
8.0
Tot perfecte
Álvaro
2 months ago
10.0
Pedro
2 months ago
5.0
paolo
2 months ago
8.0
Victoria
2 months ago
7.0
Eka
2 months ago
10.0
Adriana
2 months ago
8.0
la psicina genial pero el servicio de comida es externo loque lo hace demorado
Cons: colchon muy duro
Garth
2 months ago
7.0
Dennis
2 months ago
9.0
Diana Mª
2 months ago
7.0
brian
2 months ago
10.0
Location was great, quirky rooms, very friendly and efficient check in.
Cons: My fault not checking what “adults only” meant! I think it is a bit of a favourite for “open minded” adults.
Yara
2 months ago
10.0
Boot
2 months ago
10.0
Great location
Wilson Personal
2 months ago
6.0
The location and the breakfast are superb 👌.
Cons: The pool is more like just a strip of water, the shower at the bathroom are quite bad, or crazy hot or too cold ot not enough water 🤯. The stuffs is a mix of really nice ones, with some doesn't give a s...All this manageable, but the worst when did my check out I left my luggage, when I came back to pick it up I realised that I have forgotten an item inside the room, so I asked for the girl in the reception, I was in shock when she said she didn't have access to the lost property 🤷♂️ and she couldn't fo anything. Is just so annoying, because the hardest thing would be I remember that I left something behind before I left the town, but since I remembered it, would just be quite easy to solve the issue.
moises
2 months ago
10.0
El personal súper amable y la estancia muy cómoda y limpia Genial todo
Eoin
2 months ago
9.0
Toby
2 months ago
7.0
The bar team were amazing especially Alberto.
Cons: Pool area felt a little tired. Needs some attention.
Xoan
2 months ago
7.0
ageortz
2 months ago
10.0
Great hotel, very polite stuff, very clean and accommodating
Edward
2 months ago
10.0
Axel Hotel Madrid was the perfect place to stay after the Gay Games. The location is excellent, with Chueca, Gran Vía and plenty of restaurants, bars and cafés all within easy walking distance. The room was modern, clean and comfortable, the rooftop pool was a great place to unwind, and the staff were always friendly and welcoming. The hotel has a relaxed, inclusive atmosphere that made us feel at home, and it was an excellent base for exploring Madrid.
Cons: Nothing at all. We had no bad experiences during our stay and everything met or exceeded our expectations.
Carolina
2 months ago
9.0
Francesca
2 months ago
8.0
Isri
2 months ago
9.0
J’ai fortement apprécié cet Hotel, agréable et confortable, les chambres sont de bonne taille, le bar et rooftop piscine tres agréable.
Cons: Dommage que le petit déjeuner soit dans des salles pas tres agréables et sans fenêtre.
Anders
2 months ago
10.0
Albert
2 months ago
8.0
Rooftop pool! Good location between city center and Atocha train station.
Erwin
2 months ago
5.0
Kamer was ok-ish. Ik had meer luxe verwacht voor de hoge prijs van de kamer.
Cons: Het zwembad viel heel erg tegen. Het was koud en klein. Ook het feit dat er ontzettend veel hetero's waren, gaf geen "veilig" gevoel. Niet dat ik daar iets op tegen heb, maar ik had bewust gekozen voor een LGBT hotel.
Miguel
2 months ago
8.0
Farid
2 months ago
4.0
Cons: Nos dan una habitacion superior pero que daba a la calle l, la insonorizacion brillaba por su ausencia. Se escuchaba todo.
Franck
2 months ago
10.0
L’amabilité, l’emplacement, le p’tit dej et le rooftop
Cons: Rien
Sarina
2 months ago
8.0
Frederico
2 months ago
10.0
Olivier
2 months ago
8.0
Terraza, bar, piscina La decoración La ubicación
Cons: que no tuviera restaurante
Thomas
2 months ago
10.0
The hotel is in an ideal location in the center of central Madrid, within walking distance to museums, restaurants, the Palace and Cathedral, and by car about 30 minutes from the airport. Room was large and clean. Rooftop pool and bar were welcome and fun.
Cons: tiny detail -- some more places to hang used towels would be helpful.
fabian
2 months ago
7.0
Katie
2 months ago
9.0
We loved the staff and the pool!
Cons: The coffee options in the room
hakim
2 months ago
9.0
Frederico
2 months ago
9.0
Localização e funcionários muito prestativos. Principalmente a Ana do bar da piscina. Foi tudo muito bom.
Cons: O hotel precisa de uma renovação e restauro.
Alexandru
2 months ago
10.0
Hotel curat, bine ingrijit, situat la 7 minute de mers pe jos spre Gran Via. Personal extrem de amabil si primitor.
Karsten
2 months ago
10.0
Super freundliche Mitarbeiterinnen und Mitarbeiter und schöner kühler Pool auf der Dachterrasse mit großartigem Blick über Madrid.
Cons: SEHR „heterofriendly“. Eine Leuchtschrift auf der Dachterrasse hat mich aber daran erinnert: Auch Heteros sind „born this way“.
Jose Mario
2 months ago
10.0
Virginia
2 months ago
10.0
Roof top con un servicio de coctelería excelente. Buen ambiente y música.
Cons: Nada
steven
2 months ago
4.0
Good location for old town, Neptuno and gran via
Cons: People indulging in sexualisedl behaviour in and around the pool
Enrique
2 months ago
8.0
Sus instalaciones
Cons: El Service room
Lorochka5
2 months ago
9.0
Francisco
2 months ago
6.0
La ubicación
Cons: Que la zona del baño no tenga privacidad
Joan
3 months ago
9.0
La situació, a prop hi havia una parada de metro i fleques per esmorzar. Tb hi havia a prop supermercats de 24h. La piscina i el servei de bar també força bé. L’habitació té aire condicionat. El servei de neteja bé.
Cons: La música de la piscina molt estrident i forta. No et podies relaxar. El llit no era còmode. La relació de canals de la tele no es corresponien amb el nom.
Hannah
3 months ago
1.0
Jörgen
3 months ago
8.0
Madeleine
3 months ago
10.0
Kirby
3 months ago
10.0
The hotel was in a perfect location, the rooms were very comfortable and clean. The staff were very friendly and accommodating and the swimming pool area was just perfect!
Chemagar
3 months ago
9.0
Planas
3 months ago
10.0
Personal súper amable y atento
Cons: La TV no es smart
Sebastian Alejandro
3 months ago
10.0
La habitación
Cons: Precio calidad
Norberto
3 months ago
8.0
Quarto limpo! Possibilidade de acesso à piscina após o check-out (apesar de não termos muitas comodidades para tomar um banho após)! Localização fantástica! Simpatia dos funcionários!
Cons: Quarto muito pequeno! E cama um pouco dura, mas sei que isso depende de pessoa para pessoa!
Bettega
3 months ago
10.0
Carlos
3 months ago
10.0
Todo estaba perfecto, y la atención del personal increíble
Cons: Nada
Rocio
3 months ago
7.0
Karine
3 months ago
10.0
Très bien placé un personnel très gentil et serviable en plein mois de juin la piscine est très agréable. Un petit déjeuner avec beaucoup de choix .
Zoran
3 months ago
9.0
Great location, and the rooftop pool
Vincent
3 months ago
9.0
Boris
3 months ago
9.0
Matthieu
3 months ago
9.0
Andrew
3 months ago
9.0
Great hotel. Great pool. Great staff. What what could you ask for?
FRANCESC
3 months ago
9.0
Desayuno magnífico. Buena ubicación.
Walter
3 months ago
10.0
Muy bien ubicado limpio excelente experiencia el personal super buena onda en especial Fernando parejas de recepción super proactivo y atento
DANE
3 months ago
6.0
The location is fantastic, the hotel is very clean, the staff were amazing and the rooms are a great size. Plus they have some of the best facilities for a hotel in the city centre with a pool, gym, bar, club and rooftop.
Cons: The staff were great and the room was lovely but there was an issue with the airconditioning. They had tried to fix it before I arrived but they forgot to have house keeping come back and clean up the floor which wasnt an issue they then came and cleaned the floor. But the aircon was leaking in the bathroom the whole time meaning the first day `I came back there was a huge pool of water on the floor. The next couple of days I couldnt have the air con on as It would drip constantly on the bathroom floor. It was quite hot in the end and I needed to put a bin under it so I could run the aircon for a while to cool the room and then turn it off so it didnt flood the bathroom. Not intentional but when its 38 degrees in Madrid it wasnt ideal
Christian
3 months ago
10.0
J’ai été surclassé dans une suite magnifique ! Bien équipé, confortable, seul bémol le vis à vis qui oblige à garder les rideaux fermé pour un peu d’intimité(mais c’est un détails) Le personnel accueillant et chaleureux. Le rooftop avec une très belle vue, une piscine permettant de se rafraîchir malgré sa taille.
Cons: Rien
CELIL
3 months ago
9.0
Merkezi konumda olması, Heryere yürüme mesafesinde, çalışanları güler yüzlü, odalar mükemmel herşey vardı.
Cons: Kahvaltıda çok çeşitlilik yoktu.
per
3 months ago
10.0
Dzmitry
3 months ago
10.0
Anis
3 months ago
5.0
Christian
3 months ago
8.0
Nice to enjoy again the friendly and fun vibe of the Axel hotels. The room was not big but nicely set up with a comfortable bed. It's very cool to have a rooftop swimming pool with a bar.
Cons: My room on the patio did not offer any privacy once you open the dark curtains to see the daylight and was a bit loud when guests were talking downstairs — the international TV channels were mostly not working.
matan
3 months ago
1.0
Jose
3 months ago
7.0
Josef
3 months ago
7.0
Jazmany
3 months ago
10.0
Jose Luis
3 months ago
10.0
Bleuenn
3 months ago
10.0
Liz
3 months ago
10.0
Goede locatie, heerlijk zwembad op het dak en heel schone kamers
Jose Luis
3 months ago
10.0
Patsy
3 months ago
10.0
Stefano
3 months ago
2.0
Gilad
3 months ago
10.0
השירות היה מצויין
Cristina Aulet
3 months ago
9.0
Petrova
3 months ago
8.0
Milly
3 months ago
10.0
laurence
3 months ago
6.0
Le personnel est vraiment symphatique et serviable - l'emplacement top - la piscine est un grand plus
Cons: La literie est très dure... peut-être spécifique en Espagne? Hétéro friendly... : vraiment rien contre mais on aurait préféré savoir que l'hôtel était principalement dédié aux couples gays. Cela aurait évité certaines situations cocasses (notament à la piscine).
Jose manuel
3 months ago
10.0
Lo que más me gustó fue la zona de la piscina, tranquila y abierta hasta las 11 de la noche, donde podías disfrutar todo el día
Mohammed
3 months ago
8.0
Cons: Air condition and I change the wrong because of that and I got a smaller room The bed are not that comfortable they are tough
Till
3 months ago
6.0
Zimmer, Rooftop, Ambiente
Cons: Lautstärke
Schüller
3 months ago
10.0
Gavin
3 months ago
7.0
Very central and clean
Cons: The decor was very old an oppressive. The front door to the room was very difficult open and required significant force
Chris
3 months ago
8.0
Lovely decor, amazing rooftop, good location, good breakfast
Cons: Rooms are a bit dark and gloomy, no place to hang bath towel (no hooks)
Nicolas
3 months ago
7.0
Accueil et personnel sympathique. Localisation excellente Toit terrasse avec couloir de nage très agréable avec bon service.
Cons: Ameublement de la chambre sommaire. Un simple sommier avec matelas, sans cadre de lit. La "salle de bain" est le couloir d'entrée, peu pratique et peu intimiste. Sol en plastique sans tapis. Meubles bas de gamme. Propreté/usure à améliorer sur certains points.
Marcelo
3 months ago
10.0
Mradm
3 months ago
9.0
Staff are friendly. The pool area is excellent. The rooms are spacious, comfortable and clean. Well located with lots of restaurants around it and short distance from Chueca and other central areas.
Cons: The curtains aren't very attractive, although they do an excellent job of blocking out the light. The breakfast is a bit basic.
Marcelo
3 months ago
10.0
Sabrina
3 months ago
10.0
Loved the hotel sweets at reception and cold water. The room was amazing. Spotless clean
Cons: The car park entrance was difficult to find but not the hotels fault.
John
3 months ago
10.0
Pool was amazing and very walkable location
Cons: N/a
Arkadiusz
3 months ago
9.0
Śniadania zrównoważone, każdy znajdzie coś dla siebie. Bar na tarasie przy basenie przydał się w 100%, widok z tarasu bardzo fajny, praktycznie na cały Madryt. Bardzo miła i pomocna obsługa, czysto i schludnie, cicho i spokojnie, nie ma dzieci.
Cons: Basen już swoje przeszedł, przydałoby się jacuzzi ;), hotel mógłby być bliżej dzielnicy Chueca, drzwi od pokoju trochę ciężko się domykają.
Saturnino Ramon
3 months ago
7.0
Posizione buonissima al centro di Madrid
Cons: Hotel ha bisogno di La manutenzione generale
Caroline
3 months ago
10.0
Spotlessly clean, big comfy bed, very attractive decor, good choice at breakfast, pool and roof too bar were a lovely space to relax
Cons: nothing at all. No complaints
Andrea
3 months ago
10.0
nuria
3 months ago
10.0
lorenaseoane
3 months ago
10.0
Marisa
3 months ago
7.0
DA LOCALIZAÇÃO
Cons: 1, Pode ser por falta de funcionários, mas não há um serviço de ajuda com a mala. Na entrada, o funcionário aproveitou o momento de rodízio e subiu meia hora depois para tanto Na saída, foi-me negada qualquer ajuda 2. Muito pouco água no chuveiro, sem estabilidade quanto à tempertaura 3. Não há room-service
Lauren
3 months ago
10.0
Malik
3 months ago
8.0
Le personnel très à l’écoute
James
3 months ago
10.0
Excellent location. Extremely quiet. Very helpful staff.
Juan Francisco
3 months ago
10.0
Céntrico, y tanto el chico que me hizo el check in y me ayudó con un problema con la ventana, como la chica que me atendió para alargar la estancia un día fueron súper resolutivos y amables. Volvería solo por la atención del personal.
Cons: Me gustó todo
denis
3 months ago
9.0
Ambiance feutrée associée à une décoration originale dans un immeuble très bien restauré. Quartier vivant, centrale, facile d'accès.
Patricia
3 months ago
9.0
Reception staff very friendly and the rooms were lovely
Cons: Only one small issue with a missing swim suit which may have been lifted along with the towels
Francisco
3 months ago
8.0
La decoración, la ubicación, la tranquilidad.
Cons: El trato artificial del personal de recepción, la puerta no cerraba bien, la televisión estaba mal sujeta a la pared.
Jørgen Berge
3 months ago
8.0
Enda
3 months ago
8.0
Great location, fab sun terrace, friendly staff
Cons: Rooms were a bit dark for me, but that’s the look of the hotel,
Alexandre Alfredo
3 months ago
10.0
Localização! E a equipe de bar! Ana Lucia é a the best!
Cons: Tamanho do quarto e lugar para guardar as malas maiores. Fica um pouco apertado pq o bar pega um bom espaço de circulação. Armarios pequenos.
sergio
3 months ago
9.0
Jessica
3 months ago
10.0
tangab
3 months ago
10.0
Mario
3 months ago
10.0
One of the best hotels in Madrid – extremely comfortable, clean and very well located
emmanuelle
3 months ago
8.0
Marshall
3 months ago
9.0
Spotless and Very comfy hotel near all the amenities
Cons: N/A
Zbyněk
3 months ago
10.0
Juan Sebastian
3 months ago
10.0
Excelente la ubicación, las instalaciones, la comida, la terraza. Superó mis expectativas.
Cons: No aplica
Jaroslav
3 months ago
8.0
Poloha, bazen, snídaně
Halcromb
3 months ago
7.0
Joan
3 months ago
9.0
Léo
3 months ago
10.0
denis
3 months ago
9.0
Belle decoration, originale, des chambres et de l'ensemble de l'hotel. Plusieurs séjours au cours de ces dernières années: Toujours aussi accueillant. Situation centrale dans un quartier dynamique. Piscine sur le toit avec grande terrasse (serviettes de bain, chaises longues, bar, etc)
Elimar Elias
3 months ago
9.0
Silvia
3 months ago
5.0
Maguire
3 months ago
4.0
Brilliant location.
Cons: The pool is very small. It looks deceptively bigger on the website. We did not get to use it at all as the couple of times we went up, there were a few people in it and it was full. There is also no hotel restaurant.
Bouckaert
3 months ago
9.0
Marco
3 months ago
7.0
Ja war ok
Cons: Der, an der Rezeption war am Anfang etwas seltsam…. Aber das legte sich schnell 😂😉🤘🏼
MARKO
3 months ago
10.0
Unique. Calm. Great location.
Cons: Work on the diversity of breakfast options.
Chris
3 months ago
6.0
alvaro
3 months ago
9.0
Cómodo
Cons: Es complicado que tenga una visión abierta a la ducha cuando vas con amigos y no pareja, pero está bien
Monteros
3 months ago
8.0
Daniel
3 months ago
8.0
oguzhan
3 months ago
10.0
Carlos
3 months ago
6.0
Irati
3 months ago
10.0
La piscina maravillosa. Con música tranquila de ambiente y un bar. La habitación estupenda, limpia y estéticamente moderna.
Cons: Me gustó todo.
Maria pia
3 months ago
10.0
Azzurra
3 months ago
10.0
Tutti gentilissimi, stanze top con tutto ciò che si può desiderare. Per ogni esigenza
Valeria
3 months ago
10.0
gentilissimi tutti
Luraschi
3 months ago
8.0
El personal, muy amable y con gran predisposición a solucionar todo.
Cons: Las habitaciones standar muy chicas y poco luminosas.
Francisca
3 months ago
10.0
Ashleigh
3 months ago
8.0
Clean and quirky. Inclusive of all.
Cons: None
Jean-luc Sannier
3 months ago
10.0
Nous y avons sejournè du 13 au 16 juin (511) Localisation parfaite avec le service du parking juste en face (25 €/ jour). Espace extérieur fumeur. Personnel toujours souriant et à l'écoute. Hôtel très propre et chambre faite tous les jours. piscine et cocktail sur le toit avec vu sur Madrid , un Vrai plus. Merci à vous tous et ne changez rien.
Cons: Manque vraiment de pression douche et évier et parfois eau brûlante et impossible de mettre du froid
paule
3 months ago
7.0
l'emplacement bien situé, le petit déjeuner bien garni, le parking juste en face de l’hôtel.
Cons: c'est un hôtel avec un thème particulier ce serait bien de le spécifier plus clairement sur le site. le lit vraiment trop ferme. bruyant.
Oscar
3 months ago
10.0
Los detalles de la habitación y la arquitectura del hotel son geniales. La piscina en el verano un plus. El detalle de artículos de aseo personal como rastrillo, crema corporal y snacks son geniales
Cons: Todo fue perfecto
Dario
3 months ago
10.0
Diego
3 months ago
9.0
Struttura molto vicina al centro, staff molto accogliente. Zona piscina davvero bella e molto rilassante
Luiz Fernando
3 months ago
8.0
Butard
3 months ago
8.0
L’emplacement, le petit déjeuner
Cons: La literie un peu dure et l’eau chaude qui arrive difficilement
gaetan
3 months ago
7.0
Chambre au design sympa et un rooftop
Cons: Il n y a pu le charme d un établissement gay, uniquement des couples hétéros ou des femmes Pas l esprit fête attendue
fabrice
3 months ago
10.0
David
3 months ago
9.0
Luis
3 months ago
1.0
Cons: Los elevadores dejaron de funcionar y había que subir 6 pisos. La peor parte fue que la empleada nos vio esperando por el elevador y no tuvo la decencia de decirnos que no estaban funcionando.
Robert
3 months ago
9.0
Great location, nice size room with cool decor, great rooftop bar with pool and fantastic breakfast.
Timo
3 months ago
8.0
Sehr schönes Hotel, hatten ein sehr großes Zimmer und oben gibt es eine schöne Terrasse mit Pool. Der Pool ist aber nicht zum schwimmen gedacht.
Cons: -
Alice
3 months ago
8.0
Toomas
3 months ago
9.0
Asukoht oli suurepärane
Cons: hommikusöök võiks olla hinna sees
Gregorius
3 months ago
8.0
Perfect dakterras met zwembad, super aardig personeel, fijne en ruime gym. Mooi pand. Blijf hier graag komen!
Cons: Kamer oké. Beetje klein en soms wat donker maar prima.
Alice
3 months ago
8.0
PANAGIOTIS
3 months ago
4.0
Cons: Το ξενοδοχείο δεν ανταποκρίθηκε στην κατηγορία των 4 αστέρων που διαφημίζει. Το πρωινό ήταν αρκετά μέτριο, οι παροχές απλές και η γενική εικόνα κατώτερη των προσδοκιών. Το μεγαλύτερο πρόβλημα ήταν ο συνεχής θόρυβος από το διπλανό club, που έκανε δύσκολο τον ύπνο τις βραδινές ώρες. Συνολικά, απογοητευτική εμπειρία για ξενοδοχείο αυτής της κατηγορίας.
Steve
3 months ago
9.0
Room was lovely nicely decorated, a/c was quiet and cool ? Pool was coleslaw but very nice as the roof was boiling!! Great location plenty of bars and restaurants close by , on BIG BUS route!!
Cons: All great
Ander Igarreta
3 months ago
10.0
Todo. Gran hotel con gran personal y ubicación
Cons: Nada
Álvaro
3 months ago
8.0
Remo
3 months ago
8.0
Lage super Poolbereich auf Dach, jedoch … (siehe was hat nicht gefallen)
Cons: Pool zeigt Zerfallserscheinungen und darum sollte man sich bald annehmen. Künstliche, von der Sonne verbleichte Pflanzen am Poolbereich. Optimaler Poolbereich und Bar, einfach etwas stiefmütterlich unterhalten. Zimmereinrichtung in unserem Zimmer absolut unvorteilhaft. Für 2 Reisende mit Koffern kein Platz und überall steht irgendetwas dekoratives herum was mehr stört, denn nützt.
Nicolas
3 months ago
7.0
The swimming pool area needs a renovation. Water was not running properly in the handbasin tap, seemed to be blocked.
Cons: Nothing, all was cool. Room was great.
shh747
3 months ago
6.0
Axel Hotel is situated in the centre of Madrid. It is surrounded by a busy community of bars, restaurants & shops. The area is lively with narrow streets & beautiful buildings. It is within walking distance of the art galleries Prado & Sofia, Retiro Park, the Museum of Archeology. The Bernabeu is also only an hour away on foot & is worth a wander. As for the hotel, like everything, it has both positives & negatives. Firstly the staff. Whilst we didn't interact much with the staff as we were out all day. When we did, they were all friendly, helpful, polite & happy to support you. Morning breakfast service was pretty good. Again, the staff were great & there was a good selection of breads, cereal, fruit, eggs, meat & pastries. No complaints at all. We had two rooms. One double, one twin single. The double was just an average size, not the biggest, but fine. It had a shower, with a clear glass door. Why? Also a toilet with a frosted glass door & the sink was in the hallway/corridor. Due to the arrangement of the room, with the bed not facing the utilities, how the services were fitted was not much of a problem. In the twin single room however, it really was a issue. A twin single implies those staying in the room are not romantically together. In this instance it was brother & sister. The beds faced the toilet & shower with nothing to aid privacy. Again, the shower was clear glass & the toilet was floor to ceiling frosted glass. This was not acceptable, I'm afraid. I am really confused about the modern trend for fitting bathroom suites in hotels without the necessary privacy. Why do hotels think brothers/sisters/friends want to watch those they're staying with shower or go to the toilet? The hotel has a wonderful rooftop bar & pool with plenty of loungers. It is a lovely space. However, it pumped out dance music all day & night which really was not to our taste. I tried to read & chill a couple of times up their, but the music just really stressed me out. So, unfortunately, we didn't really utilise the space. I have to caveat my comments on the roof terrace. I'm not too sure I'm their target audience. Everyone else seemed to have absolutely no problems at all. I love to read & this was not a space catered to those who wanted a bit of peace & quiet. Which is absolutely fine. Taking everything into consideration, we did enjoy staying in the Axel Hotel. It had a great atmosphere, the staff all had a smile on their faces & were friendly & helpful. Apects of the rooms & the noise on the roof terrace did let it down. However, we did enjoy our stay.
Herbert
3 months ago
10.0
Super freundliche Mitarbeiter und ein großartiger Pool auf dem Dach. Frühstück ab 7 Uhr morgens.
Mark
3 months ago
8.0
Location is great, comfy rooms. decent gym
Cons: The pool was much smaller than the photo makes it appear
Fiona
3 months ago
9.0
N/a
Ulla
3 months ago
8.0
Albertarch76
3 months ago
7.0
Morgenmad og sengen
Cons: Der er kun gardiner der deler værelset fra toilettet. Ikke særlig privat
Tim
3 months ago
7.0
Great location. Friendly and helpful staff.
Cons: Hotel is tired and is overdue refurbishment.
Eda
4 months ago
7.0
Cons: Der Dusch Kopf war fast aus der Wand gerissen und der Bereich wo das Waschbecken ist hatte keine Vorhänge zum vorziehen. Jeder könnte reinblicken gegenüber
Ricardo
4 months ago
10.0
Da localização, da comodidade, da simpatia, do sol na piscina
Paola
4 months ago
8.0
Excelente ubicación, cómodo y tranquilo
Cons: En general estaba muy bien, no es mi gusto en cuanto a decoración, pero es solo un tema personal
Zulal
4 months ago
10.0
Cons: The hotel was so clean but the bed sheets and pillows has strong bleach smell
Francesco
4 months ago
8.0
Stacey
4 months ago
7.0
Very central location, there is a roof bar & pool and a gym all available to guests. It felt secure and the beds where comfy, one thing we did notice that unlike other places we have stayed we where not aware of any noise from rooms surrounding us. The staff where lovely and we liked the sweets and water available at reception.
Cons: The air con was either not working or very low circulation, we didn't notice until our last night as this was the hottest, but due to the room being over the lobby area it was too noisy to keep the window open., we didnt report this to reception as we checked out the next day. One more thing I would like to recommend to the hotel is when using the bar and other services, they ask for not only the room number but the surname of the lead guest. When we went to check out someone had added two wines from the roof top bar to our room bill, this wasn't us as we pay as we go along to avoid heavy bills at the end of our stay.
Patricia
4 months ago
9.0
Location, comfort
Cons: Furnishing was awkward
LYNDON
4 months ago
8.0
The location is great; love the LGBT+ ethos (without others feeling unwelcome) and it's a very 'design forward' environment. Breakfast is good value for money and the rooftop bar is a lovely place to be, sand the staff there are just lovely.
Cons: Decor getting a little bit tired in places. I found the bed exceptionally hard and didn't sleep well as a result. The pool is minuscule - really just to stand in to cool off. There isn't really a lounge area apart from a library adjacent to the gym.
Begoñaka
4 months ago
10.0
Todo es una maravilla. Personal, habitación, instalaciones, piscina. Siempre un 10 para este hotel y todo su maravilloso personal. Néstor, Andrea, Fernando..etc
Cons: Todo inmejorable
marc
4 months ago
7.0
Het zwembad, de locatie, ruimte van de kamer
Cons: Veel te duur voor wat je krijgt, ook de drankjes bij het zwembad. Personeel niet bijzonder vriendelijk en kamers niet geheel schoon.
Torres
4 months ago
8.0
Si, super bello
Cons: Todo me gustó
Jose Luis
4 months ago
9.0
We have stayed at the Axel Hotel in Madrid on many occasions and I can say they do not disappoint. It is great hotel in a wonderful location. Easy to get to and from one of the main train stations, Atocha, and in a very accessiable lovely part of town. I can only recommend this hotel.
Cons: nada.
Corona
4 months ago
10.0
It was in a walkable area, the room was clean. The bedding was very comfortable. The shallow pool was a relief during the heat. The staff was very helpful and kind.
Alexander
4 months ago
10.0
Ian
4 months ago
8.0
Great location to the Metro
Cons: Decor in the rooms was somewhat dark.
Francisco
4 months ago
9.0
Excelente ubicación
Irakli
4 months ago
10.0
Benvenuti
4 months ago
9.0
Marcel Britsch
4 months ago
10.0
Nice inclusive hotel, nice room (it is in keeping with the style of the hotel, so don't expect minimalist). Fantastic location. Great roof top pool.
Cons: I felt for this type of hotel a late night bar would have been nice. Having said that, there is an ok priced well stocked mini bar in the rooms. Music in pool bar was super loud, but hey... If you want a super quite hotel, this isn't the place for you. There is a lot of 'banging' going on here :) But hey...
Juaquin
4 months ago
10.0
Jannier
4 months ago
7.0
La ubicación
Cons: Estilo , habitación
Fontana
4 months ago
10.0
Chris
4 months ago
9.0
Nice and clean with friendly staff
Cons: Some of the room facilities were a bit dated. The overhead shower didn’t seem to be working
Dominika
4 months ago
3.0
The staff was super helpful and welcoming! Nothing bad to say about them!
Cons: As a person travelling solo and for work - this hotel felt like my worst nightmare. Black room with neon signs, strip club/love motel theme and vibes. I don't think it's obvious enough from the listing how "intense" that love motel vibe and branding is. As a woman, made me feel extremely uncomfortable during the whole stay.
Melina Maria
4 months ago
7.0
The rooftop is such a gem in a hot city that is not by the sea. The room was very spacious as well. It’s not the nicest place I ever stayed in, but decent for Madrid.
Cons: The place overall was clean, but they don’t care so much about the details e.g not cleaned inside the closet, I had to wipe it cause it was dusty. The curtain was a bit loose, the shower hose was leaking, there was hair inside the drawers etc. Also the room was quite dark, cause it faced a backyard. Also, I was a bit disappointed as the place seems more designed for gays than for queers overall.
Pascal
4 months ago
8.0
Mark
4 months ago
9.0
Jonathan
4 months ago
9.0
Staff were fantastic, room was gorgeous. Price was exceptional.
Cons: The breakfast was a little expensive, but that's hotel breakfasts for you
Marianne
4 months ago
6.0
Staff were exceptionally helpful and friendly
Cons: The beds had very hard matresses and the room decor made it hard to see where the light switches were ! Beds not swept under
Fraser
4 months ago
10.0
Great location, nice roof top pool and bar, great breakfast, amazing staff everyone was very friendly, and we were able to check in early which was a bonus
Cons: Gym could have had more equipment, it was very small compared to Axel in Barcelona
Stein Egil
4 months ago
3.0
ok, location, ok breakfast, design of room
Cons: Poor maintenance, lots of things did not work properly. Could not close bathroomdoor. could not open cabinettdoor, loose drawer, loose shower. Very bad sound isolation againts noice from street. I have had frequent flyer on 3 airlines, so i used to travel a lot. Never had problems to sleep before now.
Ilona
4 months ago
10.0
Atmosfera i położenie obiektu
Cons: -
Stephen
4 months ago
8.0
Lorraine
4 months ago
10.0
Location was awesome. Loved the pool.
Cesare Pietro
4 months ago
9.0
James
4 months ago
5.0
Location was great, metro lines 5 minutes away. Maybe site within 15min.
Cons: Worst street noise I’ve ever experienced from a downtown hotel. Not sure I had more than 3-4 hours of sleep at any time.
Awesum
4 months ago
7.0
Thierry
4 months ago
10.0
Hotel adultes
André Luiz
4 months ago
8.0
A localização é muito boa, fica a poucos metros do metrô. Há vários estabelecimentos comerciais nas redondezas, como lojas e restaurantes. E é possível caminhar até alguns pontos de interesse, como museu do Prado e Reina Sofia. O quarto tem espaço razoável e a decoração diferente. A cama é bem confortável. O chuveiro é bom. O café da manhã é bom. A piscina fica no rooftop, onde há também um bar. A vista de lá é muito boa.
Cons: Há frigobar abastecido, mas a equipe não reabastece após o consumo. Por exemplo, ao consumir 2 garrafas de água sem gás no primeiro dia, não houve reposição até o término da estadia.
Manfred
4 months ago
8.0
Zrinko Knežević
4 months ago
8.0
JOLANTA
4 months ago
10.0
Hyggelig personale, lett ankomst , takkterasse
Cons: Noe bråk enten fra gaten eller fra bakgården
Aidan
4 months ago
10.0
Beautiful decor and the staff are very kind, warm and welcoming. Brilliant location and the rooftop pool and bar was top quality. Great value for money.
Cons: The lighting inside our room wasn’t great. That being said, I would definitely stay again.
Timothy
4 months ago
8.0
Cons: Het restaurant, ontbijt
Yassine
4 months ago
10.0
Alberto
4 months ago
9.0
Ero già stato in questa struttura quindi avevo già avuto modo di apprezzare la qualità. Motivo per cui sono tornato. Aggiungo un complimento a Raoul per lo strepitoso massaggio. Un toccasana dopo Km e km di camminate in giro per la città.
Lukas
4 months ago
10.0
David
4 months ago
8.0
Nice rooms and great location
Cons: Low water pressure for showering.
luis
4 months ago
10.0
Peter
4 months ago
8.0
Vriendelijk personeel. Super goede ligging. Ruime kamers. Hotel heeft wel een lgbti voorkeur maar is zeker heterovriendelijk.
Jaime
4 months ago
10.0
John
4 months ago
4.0
Location
Cons: Room needs severe maintenance - cracked tiles, chipped furniture, peeling paint, broken floor trim, trickle of water from sink. Bed was hard as a rock; pillows were flat. Bath products were sparse. No tissue. Half roll of TP. No robes. No iron. No hooks to hang/dry towels anywhere. Wouldn't stay again.
Armando
4 months ago
8.0
Location is great.
Marc
4 months ago
7.0
Love the location and rhe special suite is one of a kind.
Cons: Staff is a bit snobby. Got a feeling my wife and I were not their desired demographic. They're food situatuon needs an upgrade as they outsource food to an external kitchen and got our order wrong.
Mongoljin
4 months ago
10.0
Claude
4 months ago
8.0
L’emplacement stratégique en plein cœur de Madrid La piscine en fin de journée au calme Le petit déjeuner tardif et copieux Le personnel très attentionné et très agréable
Cons: Le peu de chambres doubles donc pas pu avoir une chambre double la 1ere nuit La chambre située côté rue très bruyante
Philicia
4 months ago
8.0
The pool
Alain
4 months ago
7.0
L’emplacement, la propreté et la gentillesse du personnel
Cons: La piscine en réalité n’est pas ce qu’elle paraît être sur la photo.
Selva
4 months ago
8.0
Tutto
Cons: Nulla
Jean-Michel
4 months ago
8.0
Excellent emplacement en centre ville
Clément
4 months ago
8.0
Erich
4 months ago
7.0
Das Design, die Dachterrasse mit Pool
Cons: Das Zimmer Nr 1 war sehr dunkel mit wenig Tageslicht
John
4 months ago
4.0
Good location Pool area
Cons: Outdated decoration Extremely poor welcome to the hotel TV not working Poor water pressure in room Door not opening fully
Sofia
4 months ago
10.0
louw
4 months ago
8.0
Frank
4 months ago
10.0
Marko
4 months ago
8.0
Location Room Service Reception
Cons: Rooftop
Salih
4 months ago
9.0
ANNE-SOPHIE
4 months ago
10.0
le service et l accueil top personnel très prévenant situation excellente piscine roof top genial
Otmar
4 months ago
10.0
Simon
4 months ago
8.0
Location excellent. Staff very friendly and helpful. Communal areas really open and friendly for socialising.
Cons: Our room decor felt a little tired. Didn't feel attention to maintenance was good. Broken floor tiles, duck tape covering spots that was falling away.
Serge
4 months ago
8.0
Être centre ville, hôtel sort de l’ordinaire mais bien conçu pour certains couples Petit déjeuner très bien
Cons: Éclairage un peu trop sombre
Henna Julia
4 months ago
9.0
Es un hotel bien situado, con una piscina y terraza en la planta superior. Las habitaciones son tranquilas. El servicio es amable y todo funciona bien.
Othmar
4 months ago
7.0
Fynn Ole
4 months ago
10.0
Everything was perfect, just like always. We have absolutely nothing to complain about. The hotel, the service, and the overall experience were excellent. We really enjoyed our stay and would happily come back again.
Cons: Nothing to complain about at all — everything was great.
Peter
4 months ago
10.0
Simona
4 months ago
7.0
La posizione
Cons: La location per la colazione triplo piccola e il fatto di non avere il bagno in camera tradizionale, invece c’è il lavandino all’entrata e il wc e la doccia in uno stanzino
Gabriele
4 months ago
8.0
posizione eccezionale nel cuore di Las Letras. comodissimo anche per raggiungere a piedi il museo Reina Sofia e godersi il magnifico Guernica di Picasso. colazione internazionale e personale molto gentile
Cons: onestamente? solo il rubinetto del bagno da cui usciva poca acqua e la porta di vetro che non concede molta privacy
Pablo
4 months ago
7.0
Great location and very nice staff.
Cons: It’s a great space, but unfortunately it feels slightly rundown
Gerardo
4 months ago
9.0
Acomodação excelente
Jose
4 months ago
4.0
The pool area looks very tired, the bar was irregularly staffed, sometimes someone would be there sometimes not. The music at the pool, 80's rock (yuk). All a bit sad, i have been in this hotel before, its as if its given up the ghost and stopped trying. Oh and no more welcome drink on arrival.
Cons: Try being like you used to be.
Francisco
4 months ago
10.0
La combinación de colores en general
Cons: Falta accesibilidad para personas con discapacidad
Simona
4 months ago
8.0
Camera e piscina
Cons: Colazione
Eva
4 months ago
7.0
On Booking free transfer from airport to hotel was mentionned as included, this is not true. We had to arrange and pay for transfer ourselves.
Cons: On Booking free transfer from airport to hotel was mentionned as included, this is not true. We had to arrange and pay for transfer ourselves.
Mark
4 months ago
8.0
Brad
4 months ago
8.0
It was located in a great neighborhood with lots of restaurants within a 5 min walk. The room was very clean and comfortable. I liked the Modern design overall.
Cons: It wasn’t a problem for me, but in some situations the glass shower and toilet area might not be for everyone. Just make sure you are comfortable with the person staying in the room with you.
Dominik
4 months ago
8.0
Rooftop terrace
Cons: the pool is merely 1 meter deep sheet for one person to swim. Mostly it’s used for standing in the pool with a drink in your hand
Pablo
4 months ago
9.0
andrea
4 months ago
6.0
Nice room design and location
Cons: Unwelcoming staff (lady at the reception) Small rooms High price for room size and service
Steven
4 months ago
5.0
I liked the location. I liked the staff. They were helpful and friendly.
Cons: I thought that the rooms were dark and that the color scheme was unpleasant- jet black. The lighting was awkward and light switches were hard to find. The first time I came into my room, I literally had to use the light on my cell phone to find the light switches for the room. Things were done very deliberately. The lighting. This placement of light switches. The darkness of the rooms. All of this was carefully thought out, but the thinking was clearly done by an idiot.. The Axel hotel chain has an excellent reputation, mostly for accommodating gay men. Once you look at the facilities themselves, I can't imagine why the hotels are well thought of. I can't imagine going back, and I certainly wouldn't recommend it to friends.
Emile
4 months ago
10.0
Très bien placé en centre ville Chambre spacieuse Très bon accueil du personnel Rooftop avec piscine et bar Je recommande vivement
Cons: La piscine était non chauffée
Sofia.Favard
4 months ago
8.0
Kees
4 months ago
7.0
Een zeer grote kamer
Cons: De badkamer is erg primitief. Er is geen mogelijkheid een natte handdoek op te hangen. De koffie bij het ontbijt zou beter kunnen.
Luis
4 months ago
10.0
ANNE-SOPHIE
4 months ago
9.0
emplacement top piscine roof top avec bar musical
Cons: la salle du petit dejeuner
Livia Sharon
4 months ago
7.0
Se cercate un punto d'appoggio comodo a Madrid, questo hotel è ideale. Pulizia da 10, personale super accogliente e una colazione a buffet promossa a pieni voti (anche per chi è vegetariano). Muoversi a piedi verso il centro e i musei è semplicissimo e le fermate di bus e metro sono dietro l'angolo.
Cons: L'unico motivo per cui non do il massimo dei voti è la rigidità dello staff sul minibar: mi è stato addebitato un dolce mai consumato, nonostante avessi specificato il contrario. Questo piccolo intoppo ha lasciato un retrogusto un po' amaro a un soggiorno altrimenti perfetto.
Fabrizio
4 months ago
7.0
Ottima posizione, camera spaziosa, staff accogliente
Cons: La struttura è tendenzialmente per omosessuali, ma non è esplicitamente menzionato. Lo stile dell'hotel a volte e un pó p***o
Fiona
4 months ago
9.0
Location was fabulous
Cons: Room was quite dark
Nele
4 months ago
10.0
Joan
4 months ago
7.0
locatie
Cons: kamer erg klein voor 2 man, wc en douche kabines onhandig
Pierre-olivier
4 months ago
9.0
Emplacement, personnel
Starts From
$0.00 / night
Atocha, 49, Madrid, ES
Nearby Landmarks & Visits
Fitness facilities
Wifi available
Free wifi
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Expertise and Experience
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Call : (+212) 611 711 470
Email : hi@insiderinns.com