Be Live Experience Marrakech Palmeraie - All Inclusive
Chain: Onahotels
Description
Luxurious All-Inclusive Stay in Marrakech
Swimming Pool and Fitness Area: Dive into relaxation at our refreshing swimming pool or stay active at our well-equipped fitness area.
Culinary Delights: Indulge in a culinary journey with a variety of local and international dishes served at our on-site restaurants.
Convenient Location: Just 800 meters from a bustling shopping area, with a free shuttle service to the city center, and close to attractions like Palais de La Bahia.
Experience the best of Marrakech at Be Live Experience Marrakech Palmeraie - All Inclusive. Book now for an unforgettable stay!
Sentiment Analysis
Great location
Helpful staff
Comfortable rooms
Popular Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Availability Side
Suite
This spacious suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite features air conditioning, soundproof wall...
Double Room with Pool View
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air condition...
Double Room (2 Adults + 1 Child)
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air condition...
Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room featur...
Guest Sentiment Categories
Cleanliness
While generally tidy, some reports mentioned areas needing more attention.
Service
Exceptional staff, responsive and attentive to guests' needs.
Location
Conveniently located near main attractions and public transport.
Room Quality
Rooms are well-furnished and comfortable, with good reviews overall.
Amenities
A variety of amenities available, including a pool and gym.
Value for Money
Good value considering the quality of service and amenities.
Food and Beverage
The restaurant offers a decent selection, though some feel prices are high.
Overall Experience
Overall experience meets expectations with minor areas for improvement.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
No policies available for this hotel.
Reviews (2356)
Youssef
3 weeks ago
10.0
Tutto il personale
Cons: Tutto perfetto
omar
3 weeks ago
10.0
zakaria berrada
4 weeks ago
9.0
Sanaa
4 weeks ago
8.0
les animateurs surtout la fille
ABDELHAMID
4 weeks ago
9.0
Le personnel est super sympa
Daisy
4 weeks ago
9.0
Test
4 weeks ago
10.0
MOHAMMED
4 weeks ago
5.0
Chambre spacieuse et agréable, mais la propreté laisse à désirer. La gestion des serviettes de douche est également mal organisée et mériterait d’être améliorée.
Cons: Une personne à la réception s’est montrée peu professionnelle. Sa manière de s’adresser aux clients manque de respect et de professionnalisme : elle leur parle comme si elle s’adressait à des amis autour d’un café. Une attitude plus professionnelle et courtoise serait appréciable.
Riyaz Ahamed
4 weeks ago
4.0
- The food was good but very repetitive.starf were good except a greedy man who book taxi for 300 Morocco currency which is only 200 to airport. That greedy man send away my taxi which I have booked for go to airport. Very bad and disgusting man. There is medical facilities for minor issues. They very helpful and gave me medicine for my son who is ill. Vomiting and diarrhea.
Cons: - Small pool and waterslides - Repetitive food - Flies in room - Barely any entertainment - Not worth the money
Kourte
1 month ago
10.0
Tout
Cons: Tout
Nathan
1 month ago
6.0
moumenrg
1 month ago
9.0
Le personnel est très serviable, la qualité de la nourriture et des repas, les chambres spacieuses et l'emplacement de l'hôtel
Cons: La piscine est très petite
Mouad
1 month ago
7.0
Cons: Improve the diversity of the food
mariarosaria arcella
1 month ago
10.0
Amazing experience, lovely stay with my family in this fabulous hotel and the best staff ever. Never felt so welcome in any place before, special thanks to reception staff Abdellah who helped us with literally everything and was there for us every step of the way. He met and exceeded our expectations since day one. Couldn’t ask for better staff. We will definitely be back soon!!
Cons: Nulla
Hassan
1 month ago
8.0
Siham
1 month ago
6.0
Unfortunately, our experience at Be Live Experience Marrakech was disappointing. The photos on Booking.com make the pool area look much larger and more spacious than it actually is. In reality, the pool is quite small and can become very overcrowded, which made it difficult to relax and enjoy the pool. We were also disappointed with the hospitality. Most of the staff were not as welcoming or friendly as we expected
Aziz
1 month ago
5.0
La restauration
Cons: Les matelas celui qui s' occupé de l aqua gimet les animateurs ne sont pas au niveau. Les insectes et les mouches on n arrive pas à dormir
Fouad
1 month ago
4.0
Je n'ai pas aimé du tout
Cons: Hotel médiocre
Adrien
1 month ago
7.0
Cons: Trop de bruit le soir
Carneiro
1 month ago
10.0
Hamza
1 month ago
7.0
Cons: Retard excessif du room service, des fois les chambres ne sont pas faites ils changent seulement les serviettes.
Chaymae
1 month ago
10.0
meryeme
1 month ago
10.0
Nous avons passé un très bon séjour et nous sommes très satisfaits de notre expérience. Les repas étaient très bons et variés, l’ambiance était chaleureuse et agréable. L’endroit est à la fois calme et vivant, ce qui nous a beaucoup plu. Un grand merci à l’ensemble du personnel pour son accueil et sa gentillesse, notamment les serveurs, le personnel de la réception, les femmes de ménage ainsi que les barmans. Tous ont été très professionnels, souriants et attentionnés.
Cons: Le seul point que nous avons trouvé dommage concerne l’équipe d’animation. Nous avons eu l’impression que les animateurs communiquaient davantage avec les clients étrangers et participaient moins avec les clients marocains. Même pendant les activités, ils semblaient principalement faire le tour des groupes d’étrangers. Ce serait vraiment appréciable que les animations soient davantage inclusives et que tous les clients, quelle que soit leur nationalité, soient sollicités de la même manière.
Ines
1 month ago
10.0
Ras
Cons: Ras
meryeme
1 month ago
10.0
Nous avons passé un très bon séjour et nous sommes très satisfaits de notre expérience. Les repas étaient très bons et variés, l’ambiance était chaleureuse et agréable. L’endroit est à la fois calme et vivant, ce qui nous a beaucoup plu. Un grand merci à l’ensemble du personnel pour son accueil et sa gentillesse, notamment les serveurs, le personnel de la réception, les femmes de ménage ainsi que les barmans. Tous ont été très professionnels, souriants et attentionnés. Les chambres propres et confortables.
Cons: Le seul point que nous avons trouvé dommage concerne l’équipe d’animation. Nous avons eu l’impression que les animateurs communiquaient davantage avec les clients étrangers et participaient moins avec les clients marocains. Même pendant les activités, ils semblaient principalement faire le tour des groupes d’étrangers. Ce serait vraiment appréciable que les animations soient davantage inclusives et que tous les clients, quelle que soit leur nationalité, soient sollicités de la même manière.
Rachid
1 month ago
7.0
Le personnel et l’endroit
Cons: Les lits ne sont pas confortable
MouhssineK
1 month ago
3.0
Disappointing experience, especially in summer The check-in was a real issue: we had to wait around one hour before getting our room. The front desk staff were not particularly friendly or welcoming, which made the experience even more frustrating. During check-in and especially check-out. The pool is also quite small, and overall the hotel didn’t leave a great impression, especially for a one-night stay. I would avoid this hotel during the summer, when the heat and the check-in delays make the experience even less enjoyable. Unfortunately, not what we expected.
Ekaete
1 month ago
7.0
Karim
1 month ago
8.0
allaa
1 month ago
9.0
Équipe professionnelle depuis le 1er contact a savoir la réception jusqu'à houssekeeping.
Cons: Le contact avec le staff. Les serveurs Monsieur halim et monsieur abderrahman
Saber
1 month ago
7.0
Imane
1 month ago
8.0
Un immense bravo au chef cuisinier ! Une cuisine raffinée, savoureuse et préparée avec beaucoup de talent. Chaque plat était un vrai plaisir. Merci pour ce délicieux moment et continuez ainsi, vous êtes au top ! 👨🍳
oussmar2026
1 month ago
10.0
I had an amazing stay at this hotel in Marrakech! The hotel is beautiful, clean, and very comfortable, with a warm and welcoming atmosphere. The staff were friendly, professional, and always happy to help. A special mention for the cuisine — the food was absolutely delicious, fresh, and beautifully presented. A big thank you to Chef Aissa for his excellent cooking and attention to detail. Every dish was full of flavor and made the dining experience truly special. Overall, it was a wonderful experience from start to finish. I would definitely recommend this hotel to anyone visiting Marrakech, and I hope to come back again! 🇲🇦✨
HeMich08
1 month ago
2.0
AVOID ‼️‼️‼️‼️ I have no idea how this hotel has good reviews. The hotel is awful!! Worms in showers, smashed glass, filthy, food and drinks inedible and like drinking chemicals. Snack bar is only open with very limited food especially between breakfast and lunch. They LIMIT bottled water. Everything about this hotel is appalling! Wasps nest at kids pool stinging children including my own, staff don’t care. Stained bed sheets, dried blood on beds, aircon useless, all the parasols broken and tatty. I mean the lists are endless! So many other people were complaining whilst we were there too. DEFINITELY DON’T BOOK HERE! Our one holiday of the year was totally ruined.
Aziz
1 month ago
7.0
Hajar
1 month ago
9.0
gesuab2024
1 month ago
10.0
Houda is such a lovely and kind lady. She is always warm, friendly and welcoming, and she makes the children feel comfortable, happy and well cared for. You can genuinely see how much she enjoys what she does and how dedicated she is to the children. Thank you for all your patience, kindness and hard work. You are truly appreciated 🌸💕
Fouad
1 month ago
10.0
Theacos
1 month ago
8.0
This was our second time staying at this hotel, and I have to say, it is still just as amazing as it was the first time we visited. As always, I want to give my honest thoughts and hopefully provide a fair and positive review of our experience. 🏨 Arrival We received a warm welcome from the reception team, who asked us to complete the required forms and pay the tourist tax, room deposit and towel rental deposit if required. There were no surprises here, as everything was clearly stated beforehand. We did have a slight issue with one of our rooms, as when we went to it, someone was already staying there. However, the staff dealt with the situation quickly and professionally, and one of our rooms was upgraded, which was a lovely gesture. 🛏️ Room Myself, my wife and our daughter stayed in room 1102 on the first floor, overlooking the pool. The room was clean, the beds were really comfortable, and housekeeping came in every day to clean and maintain the room. We had no issues at all. 🏊 Pool & Sunbeds This is probably the one area where I feel the hotel could improve. The children's pool area has recently been refurbished, which looks great, but the main pool is definitely in need of a little TLC, with quite a few missing tiles. As for the sunbeds, yes, you do need to get up early if you want to secure one around the pool. However, I don't think this is the hotel's fault unfortunately, it's just one of those things that happens at busy resorts. 🍽️ Restaurant I would like to say a massive thank you to Abdulaziz, who genuinely couldn't do enough for me and my family. He always had a smile on his face and was happy to help in any way he could. His service really stood out to us. Food-wise, there was always plenty of choice for adults. The only area I feel could be improved is the children's selection, as the options didn't seem to change very much during our stay. 🍹 Bar Well, what can I say about the bar staff? Housni, Youseth and Ashraf are absolutely amazing! They remembered me and my family from our visit last year, which was such a lovely touch. They always greeted us with a smile, and the drinks were consistently brilliant. A special thank you has to go to Housni, who made a special cocktail for my wife on her birthday. It was such a thoughtful gesture and helped make her birthday that little bit more special. ❤️ 🎶 Entertainment Compared with last year, I felt the entertainment team weren't quite as interactive, although I completely appreciate that it is a different team this year. At times, it felt like they stayed more with people they already knew rather than trying to get everyone involved. That said, the evening shows were fantastic and definitely worth watching. My only suggestion would be to have the children's disco a little earlier, especially for younger children. 🐝 A note about the wasps I noticed quite a few comments before our holiday regarding wasps. As someone who is allergic to them, I was honestly a little worried before arriving. However, I really didn't need to be. Yes, there are wasps around, but we found that they weren't really a problem. Simply keeping drinks covered seemed to do the trick, and we had no issues during our stay. ❤️ Will we be back? Absolutely YES! No hotel is perfect, and there are always little things that can be improved, but overall we had another fantastic holiday. The staff, the atmosphere, the food, the entertainment and the overall experience made it another memorable stay for our family. A massive thank you to everyone at the hotel for looking after us and helping make our holiday so special. شكراً جزيلاً لكم على مساعدتكم في جعل عطلتنا رائعة ولا تُنسى. ❤️ Thank you for helping make our holiday amazing and unforgettable. 🇪🇬❤️
W6158TQjasminem
1 month ago
10.0
As soon as we entered the hotel, it was immediately noticeable how clean and well-kept the hotel was, this continued for the whole trip to an exceptional standard, there was always lovely cleaners cleaning throughout the days and evenings which made for a very pleasant experience. Check-in was a quick and smooth process. We arrived at around 10:30am and we were given our wristbands immediately to use the facilities and had our bags kept safe while we went and explored, ate and swam until the set check in time at 3pm. I did not get the lovely gentleman’s name who was on reception however, I began to feel unwell and he offered to have our room cleaned for us immediately at around 1:30pm so we could check in early which was a lovely gesture and extremely appreciated. The room was modern, gorgeous and well-kept with all needed facilities including a safe, extra pillows and duvets, clothes hangers, kettle with coffee, water in the mini fridge, body wash and shampoo. As we had a ground floor room we had a lovely patio area outside with 2 sun beds, chairs and a table. The only downside to having a ground floor room was the mosquitoes however when we informed reception they were able to immediately get someone in to spray the room which fixed the issue for the rest of our week long stay. The staff really went above and beyond for our entire trip, in particular the reception bar staff Houssain, Youssef and Achraf were amazing. Especially Houssain who made an extra effort with us and was such a lovely man, his drinks are amazing! The entertainment team were always very pleasant and always had a smile on their faces! There was plenty of activities to partake in, including, darts, belly dancing classes, Arabic lessons, poolside games, waterpolo, basketball and football. There was also ping pong tables and a pool table for use throughout the day and evening. The evening entertainment was in the outdoor theatre most of the time which was lovely and they set up a bar next to it in the evenings, starting with mini disco and then moving onto the main shows, which we watched a couple of and were just the standard shows you expect in an all inclusive hotel. The live band that plays by the pool on Fridays were fantastic and the pool party was also definitely one not to miss on Saturday evening. There are suggested dress codes for each night e.g. white, Moroccan etc. these are not compulsory but just a bit of fun! The food was much better than we were expecting, there were lots of options and plenty for picky eaters or children! My partner is a big meat eater and I am not so much but we both found plenty of options for breakfast, lunch and dinner each day and thoroughly enjoyed it! The snack bar next to the pool had amazing pizzas, burgers and paninis made to order, very good food there! There was a very large variety of drinks: soft drinks, beer, wine, non-alcoholic cocktails, alcoholic cocktails, whiskey and liqueurs. The cocktails were fabulous and always quite strong in alcohol if asked for whereas usually all inclusive can be quite weak! Amongst all the positives of the holiday we only had two small issues. The first being that the pool sometimes looked quite murky and could do with some updates as it was missing quite a lot of tiling in areas, but I expect the murkiness comes from the fact that there is one pool for everyone to share and lots of suncream! The second issue was the bath towels. They were taken away for cleaning at around 10am and not returned until almost 6pm, even when not used. We usually like to head up at around 4:30pm to shower and get ready for the evening so this meant we had to either use pool towels or keep a towel in the wardrobe to use the next day which was manageable but not ideal so the only suggestion we would have would be to change that system for ease of the guests. Overall, after being a bit nervous from reading reviews, we had an extremely positive experience at this hotel and would definitely return if we get the opportunity. Thank you for a lovely experience and excellent service it really does go a long way in making special holiday memories!
Venture12275086347
1 month ago
10.0
We had a very nice family holiday and enjoyed our stay at the hotel. The room was comfortable and generally clean, although there is always a little room for improvement. The pool is on the smaller side and can get a bit noisy, especially during busy times. What really stood out for us was the kindness of the staff, especially Khadija from Public Relations. From the moment we arrived, she was welcoming, friendly, and always ready to help whenever we needed something. Our children became very fond of her, which made us feel even more comfortable. We are happy with our experience and would definitely consider coming back. Thank you to the team for making our family stay enjoyable! ❤️
cynthiamM1928OO
1 month ago
10.0
Loved the services the rooms were great and the food was great the pool and all the facilities were great.They have a wonderful and very helpful PR Kadija she is awsome
Q5416WGtamaral
1 month ago
10.0
We really enjoyed our stay at the hotel. Staff was absolutely amazing, respectful, friendly, and always willing to help. My daughter loved Kids Clubs with Rasha being enthusiastic and caring. Our room was right next to the pool with made it perfect to relax. The food was delicious and varied. I can't wait to go back!
288jasm
1 month ago
10.0
This hotel was clean modern and exactly what you expect from 4 star hotel, but what makes its stand out was the staff. Every member of staff was polite, friendly, enthusiastic, respectful, go the extra mile to please. Shout out to Abdulaziz in the main canteen who made sure we never ran out of beer or wine, and went that little bit extra to make us feel special. The bar staff, Ashraf, Housni and Youseth, they made our holiday for us, always smiling, took extra care of us, took the time to learn what we liked and would be ready with our next drinks before we even ask for them. Thanks to these wonderful staff, we had the best holiday. Jas Matharu and Family
Passenger48351226737
1 month ago
10.0
My stay at Be Live Experience Marrakech was truly a wonderful experience from beginning to end. The hotel offers a welcoming atmosphere, comfortable surroundings, and a great place to relax and enjoy Marrakech. A special mention goes to **Mimi from the entertainment team**, who brought so much energy, fun, and positivity to the experience. The entertainment activities were enjoyable and helped create a lively atmosphere throughout the stay. Also, a big thank you to **Tarik, the barman**, for his excellent service, friendly personality, and professionalism. His warm attitude made every visit to the bar even more enjoyable. Finally, I would like to thank **all the hotel staff**. Everyone was kind, helpful, welcoming, and always ready to assist. Their hard work and dedication truly made the stay more comfortable and memorable. Overall, I had a fantastic experience at Be Live Experience Marrakech and would happily recommend it to anyone looking for a relaxing and enjoyable stay in Marrakech. Thank you to **Mimi, Tarik, and the entire hotel team** for making the experience so special!
Maps58095169246
1 month ago
10.0
Came on 14th August staying for 10 nights, amazing staff, super friendly, everyone feels like family. 5⭐️ experience so far. Many more enjoyable times to come😁❤️ Thank you, Siham, mohamed of the pool towels, chinwi, walid ❤️
Imane
1 month ago
7.0
Bon rapport qualité prix, le personnel est très serviable surtout les chefs de cuisines et tout le personnel du restaurant et de l’accueil
Cons: Les femmes de ménage un peu passives Le seul probleme de l’hôtel est la taille de la piscine Je n’ai pas pu me baigner meme pendant la chaleur de Marrakech en août , tellement la piscine est trop petite et il y a bcp de monde
Ouahrouch
1 month ago
7.0
Le personnel son professionnel et surtout la réception et M Issa chef de cuisine
Cons: La piscine et très salle
Yassin
1 month ago
8.0
Widad
1 month ago
7.0
guillaume
2 months ago
8.0
Le personnel hyper dévoué (animateurs, serveurs, réception) merci à Abdellah d’avoir été réactif à mes demandes concernant la chambre , à Siham et Walid les animateurs pour leur énergie, leur professionnalisme et leur gentillesse !!! La navette à disposition pour aller au centre ville gratuitement est très pratique. Le restaurant à la carte (Patio Andalou, merci Ahmed) était excellent. Le fait d’avoir la possibilité de faire un petit déjeuner tardif de 10 à 12 au snack est un +. La variété de plats proposés au buffet, il y a du choix. Les cocktails sont très bons (merci à tous les barmans) Le snack est top et il y a beaucoup de choix salé franchement très bon pour un snack d’hôtel. Les soirées à thème chaque soir (surtout la pool party merci à Zag c’était vraiment trop trop bien) Le kids club est chouette pour les enfants et l’espace aménagé est très grand et bien agencé (pleins de jeux et d’activités top ma fille a fait de la poterie) L’hôtel est propre des agents d’entretien font le ménage toute la journée régulièrement.
Cons: La chambre au RDC pleine de moustiques malgré des prises et du produit mis par le personnel, mais nous avons pu avoir un changement de chambre. Le manque de transat/parasol à l’ombre. Il faut se lever TRÈS tôt pour espérer avoir une bonne place. La piscine (un peu petite et vite remplie de plus l’eau était trouble) Il faudrait prévoir une partie « goûter »pour les enfants par exemple des crêpes ou des beignets ou viennoiseries.. L’organisation du petit déjeuner est à revoir : > Les Msemens réchauffés, j’ai pu en avoir des neufs mais j’ai du en faire la demande à chaque fois > La queue pour les omelettes n’est pas bien définie et c’est vite le bazar sans compter l’attente qui est des fois un peu longue. Les serviettes dans la chambre sont récupérées tôt le matin mais les nouvelles n’arrivent qu’en fin d’aprem donc si on en a besoin en journée c’est embêtant.
hind
2 months ago
7.0
Flavie
2 months ago
6.0
hassnaa
2 months ago
8.0
zineb
2 months ago
10.0
Je suis très satisfaite de mon séjour. Le personnel était accueillant et professionnel, les chambres propres et confortables, et les installations très agréables. La nourriture était variée et de bonne qualité. L’ambiance générale de l’hôtel était excellente et nous avons passé un très bon moment en famille.
Cons: Rien de particulier à signaler. Mon expérience a été globalement très positive.
Yasser
2 months ago
8.0
Le personnel, un grand merci à Abdellah de la réceptionner pour sa gentillesse.
Cons: Rien
KARIM
2 months ago
7.0
Le personnel top, la piscine
Cons: Les moustiques partout
Mourad
2 months ago
6.0
Saira
2 months ago
5.0
Nice location Pretty sound proof hotel doors/windows
Cons: More like a 3 star than a 4 star Hotel room doors don’t have peep holes - something small but makes the difference Only 1 pool for whole hotel Food was not the best, not the biggest selection for an all inclusive and desserts were mostly the same small selection every night
728ollieh
2 months ago
10.0
I had a great stay at Be Live Experience. The hotel was clean, the rooms were comfortable, and the staff were always friendly and helpful. The food offered a good variety, but the highlight of my stay was the entertainment. Mimi brought so much energy and made every activity fun, always making guests feel welcome and included. Overall, it was a wonderful experience, and I would happily recommend this hotel.
Navigator02753232800
2 months ago
10.0
I had a pleasant stay at Be Live Experience. The hotel was clean, comfortable, and in a convenient location. The staff were friendly and helpful throughout my stay, making me feel welcome. The food offered a good variety, especially at breakfast, and the pool and other facilities were well-maintained. While the evening entertainment and check-in process could be improved, these were only minor issues. Overall, it was a relaxing stay with good value for money. I would recommend Be Live Experience to anyone looking for a comfortable and enjoyable holiday.
293orlah
2 months ago
10.0
From the moment I arrived at Be Live Experience Marrakech, the pace seemed to slow down in the best way. The hotel strikes a nice balance between comfort and a laid-back holiday atmosphere. What stood out most wasn't just the facilities, but the genuine friendliness of the staff, who made every interaction feel personal rather than routine. The gardens and pool create a peaceful setting that's perfect after exploring the energy of Marrakech. My room was clean, quiet, and comfortable, giving me everything I needed to relax. The food wasn't just plentiful—it offered enough variety that every meal felt different, with a mix of Moroccan flavors and familiar international dishes. One of my favorite moments was sitting outside in the evening, enjoying the warm air while the entertainment added life without overwhelming the peaceful vibe of the hotel. It's the kind of place where you can spend the day doing as much or as little as you want. I'd happily return for another stay.
B4483XZemilyv
2 months ago
10.0
I had a wonderful experience at Be Live Experience Marrakech Palmeraie! From the moment we arrived, the staff were incredibly welcoming, friendly, and helpful. The hotel is beautiful, clean, and very well maintained, with comfortable rooms and lovely swimming pools. The food was varied and delicious, with plenty of options to choose from. A special mention goes to the entertainment team — they were energetic, professional, and always smiling, making the atmosphere fun and enjoyable throughout our stay. Everything was well organized, and the whole experience was relaxing and memorable. I would definitely recommend Be Live Experience Marrakech Palmeraie to anyone looking for a great family holiday or a relaxing getaway in Marrakech. We will definitely come back! ⭐⭐⭐⭐⭐
sharondF52IK
2 months ago
10.0
I had such a wonderful experience at Be Live. From the moment I arrived, the reception and guest services team made me feel genuinely welcome. They were friendly, professional, attentive, and always ready to help with a smile. The entertainment and activities team were fantastic. They brought so much energy, fun, and positivity every day, creating a great atmosphere for guests of all ages. A special shout-out to Mimi from the animation team, who was absolutely amazing. Her enthusiasm, friendliness, and positive energy made the activities even more enjoyable and helped make the whole experience truly memorable. What stood out most was the warm atmosphere throughout the resort. The staff clearly work hard to make every guest feel comfortable and included. Thank you to everyone at Be Live for making my stay so special. I would happily return and highly recommend it to others.
malosm2024
2 months ago
10.0
Currently part way through a 7 day stay and very impressed with everything. The rooms are spacious and clean. We have jack and jill style rooms with our two boys. Staff are friendly and can't do enough to make an enjoyable stay for all. Fun activities during the day and good entertainment at night. A good selection of food, and had a wonderful meal at the a la carte restaurant with Ahmed who once again was fabulous in making sure we had an excellent experience dining there, very impressed!
olivery318
2 months ago
10.0
Abderafiaa was showing very good service when serving on the snack bar and very friendly when serving drinks and food
emmaellio
2 months ago
10.0
We are here now and just want to update people. We are having a great time here. All staff are so lovely and welcoming and the biggest shout out to Siham wow this lady has gone above and beyond for us .
Hatcherk85
2 months ago
10.0
We arrived Friday and so far having a great time. Siham one of the entertainment team has been amazing soo friendly and attentive. All staff have been amazing but she’s really stood out for us. So welcoming thank you.
hannahhY7026GL
2 months ago
8.0
We have just came home from a week at the resort and had a great family holiday. Location was good as 20 mins shuttle to the centre. Atmosphere was good, family friendly so it was a safe environment. Our room was lovely however needed a little love and care as there were paint marks and stains around the room. The floor also needing a good mop, but over all cleanliness was a 8. Food was nice however, I am a fussy eater and so our my children so we ate out three times during our stay. This was great to see the city. I would like to see more chicken options and maybe more children’s options. The free shuttle into town was great and our family used this several times during our stay. Pool is a good size however has a few different levels. Myself, husband and daughter (8) fell in the same area of the baby pool. Even though the pool has mini bollards, we all still slipped. Suggestions would be to paint these a different colour. Noise levels were extreme during the day and evenings by the pool. My toddler struggled to sleep in the afternoon and evening as music was blasting until 23:30. We were situated at the very end of the resort and filmed it to show reception how loud it was with the door closed. They have two entertainment areas therefore there is no need to party round the pool which is where the rooms are located. My children and niece and nephew loved the kids club especially Rachida! She made all the children feel welcome and took time to get to know them. I would definitely return if them small issues were resolved. This holiday was value for money.
FrankieBurnleyBoy
2 months ago
10.0
Well travelled in North Africa this is definately the best hotel & AI experience we have had. In the words of my 7 year old GD excellent pool, staff, kiddy disco & shows and the food is amazing the 4 stars at the front should read 6 stars. Wholeheartedly agree with her been such an amazing experience. Massive thanks to all the staff
Traveler22054473374
2 months ago
10.0
Booked Be Live Experience Marrakech and came away genuinely impressed. The rooms are the first thing worth mentioning — spacious, spotlessly clean every day, and quiet enough to actually sleep, which isn’t a given at a resort this size. The staff, though, are what lift it. They went out of their way more than once, and it never felt like performance. Requests were handled quickly and with minimal fuss. Would recommend.
helengarcia119
2 months ago
10.0
Very clean hotel, staff are excellent and can’t do enough for you. Food lovely and entertainment great.
tylereN7846ZP
2 months ago
10.0
The hotel atmosphere was very nice, the staff were super friendly and fun, especially the entertainment staff. The food was good and the bar staff were excellent.
beatan524
2 months ago
10.0
Exelent animaction team especialy Siham, nice hotel and place to stay. Show every night. Clean. Tasty food.
977abbiei
2 months ago
10.0
We have just got back from a week here as a group of 5. For the price there is no complaints at all. The pools were clean, and great for our little one. The pool has loads of space for non swimmers and didn’t seem too busy. We always managed to get sunbeds and a brolly and if non available, staff would happily grab one. The rooms were lovely and clean, a few people were having problems with mosquitos on ground floors but we just kept lights off, blocked under doors with towels and had no issues. A slight issue with the bathroom towels as they collect early morn and return late afternoon so if you want a midday shower just refuse towel collection or ask reception for new ones and they will grab you some asap. Bar staff and restaurant staff were great. Food was really good for a buffet, always hot and replaced really promptly. Always something to eat for picky eaters and kiddies. We used the free shuttle into the markets too which was a great addition, even if we did forget the return place and need to get a taxi (no fault of the hotels). Kids disco and entertainment were all really good, for both kids and adults, not repetitive at all which is rare! Stayed in various all inclusive resorts and this is definitely one worth the money.
harrybY966MV
2 months ago
8.0
Rooms nice, modern and spacious. Cleaned well everyday. Staff were sooooo friendly and made the stay really nice, especially Mohammed, Brahmin and Abdul behind the snack bar who always made sure we were comfortable. Service with a smile!!!!
Bruno B.
2 months ago
10.0
El equipo y show de animacion increible
Abdelaali
2 months ago
7.0
Ambiance et le show
Cons: Les lits
Jamal
2 months ago
10.0
Noman
2 months ago
7.0
Pool area
Cons: There is so much management dirty rooms broken beds
ABDELJABAR
2 months ago
8.0
Trs bien pour un séjour en famille
Cons: L escalier dans le duplex trop risqué pour enfant
ABDESSLAM
2 months ago
9.0
emilymW4918FI
2 months ago
10.0
I had a wonderful stay at Be Live Experience Marrakech Palmeraie. The hotel is beautiful, modern, and exceptionally clean, with spacious rooms and excellent facilities. The pool area was relaxing, and there were always plenty of sun loungers available. The staff were incredibly friendly, welcoming, and always happy to help, making the whole experience even more enjoyable. The food offered a good variety, with something different each day, and the all-inclusive drinks were great. Although the hotel is a little outside the city centre, this made it peaceful and relaxing, and taxis into Marrakech were easy to arrange. Overall, it was the perfect place to unwind while still being close enough to explore the city's attractions. I would highly recommend Be Live Experience Marrakech Palmeraie to anyone looking for a relaxing all-inclusive holiday and would definitely return.
lior
2 months ago
8.0
Too many mosquitoes
Cons: The pillow was full with blood
Tarik
2 months ago
5.0
Amine
2 months ago
7.0
Modern facilities and comfort. They also have electric vehicles recharging which was a big plus. Beautiful duplex room. Food and beverage stands active all day in case you missed the buffet.
Cons: Small resort with a very small pool and limited buffet.
292chahineb
2 months ago
10.0
Hello, A wonderful hotel with very clean rooms. The best thing about it is the amazing staff who work there. I would especially like to mention Charaf, Hosni, Youssef, El Mehdi, Ibrahim, Amine, Fatima Zahra, Simo, Chinoui, Walid, zakaria and Mourad for their kindness and excellent service.
FatimaElm
2 months ago
10.0
Al
2 months ago
10.0
Un magnifique hôtel idéalement situé, mais surtout une expérience humaine incroyable. Le personnel est aux petits soins et d'une bienveillance rare. Je remercie spécialement la merveilleuse personne Lalla Khadija Tizaf la RP qui était plus qu'aux petits soins, dotée d'un professionnalisme surprenant et d'une disponibilité, d'une gentillesse et d'une bienveillance inébranlables. Un remerciement particulier à Housni, Achraf, Youssef, Abderrafie et Brahim qui ont illuminé nos journées par leur professionnalisme et leur bonne humeur. Merci pour ce séjour parfait, l'hospitalité marocaine dans toute sa splendeur !
Quest35006272665
2 months ago
4.0
Nice hotel, very isolated, friendly staff,awful food apart from snack bar but be prepared to wait, we waited 1 hour and 40 minutes one day as there isn't enough staff and they would rather serve the people who tip them first, awful entertainment, Souks nearby just wanted to rip you off, hassling you all the while, I was spat at as I didn't want to pay £80 for a cheap metal bangles which I got for £4 elsewhere, couldn't wait to get home, glad we only went for a week
Mohammed
2 months ago
10.0
627jennyg
2 months ago
10.0
Very nice hotel. All the staff were friendly and helpful. Waiters at meal times were great, as were the bar staff and the cleaners. They seemed proud of their hotel, and kept it very clean. Time keeping was excellent - if something was due to start at 7pm, it started at 7pm. Room was beautiful - duplex room over 2 floors, with shady balcony (room 2137), and quiet as away from the pool. Pool itself was fine, with plenty of sunbeds. Pool staff were helpful with beds and table tennis equipment. Entertainment was ok, and excellent some nights. Highly recommend the pool party fire show. Free bus to the city was useful as the hotel isn't near anything. We also got ubers to places. The food was nice, and plenty of choice. It could be laid out better, and have show cooking to improve further, e.g. have a person cooking prawns for you. The bread was great - a bit more cheese/cold meat at lunch/dinner would be good. There were some flies at the pool bar, as you'd expect, but this is the first holiday I've been on where I never got bitten. It was very hot whilst we were there, and most customers seemed to get sunburnt - i'm happy to say we did not! All in all, a good holiday in a great hotel.
Samir Boumessaoud
3 months ago
10.0
Alt var fantastisk! Servicen var helt topp, personalet var vennlige, profesjonelle og alltid klare til å hjelpe. Maten var veldig god, fersk og smakfull, og baren hadde et flott utvalg med en hyggelig atmosfære. Jeg vil spesielt takke Yousef fitnes coach som var en av de beste. Han var veldig hyggelig og hjelpsum samy alle andre også men meste Yousef..nå har jeg anbefalt videre stedet andre familiemedlemmer, Yousef gjorde alt for at vi skulle få en flott opplevelse. Hele teamet fortjener ros for sitt engasjement og gode service. Jeg kommer definitivt tilbake, først og fremst på grunn av det fantastiske personalet. Tusen takk til alle
Aymane
3 months ago
6.0
Emplacement
Cons: Confort de literie Choix de la nourriture
RosieM649
3 months ago
10.0
A lovely hotel, the rooms were clean. A nice big pool, they had various activities on a daily basis. The food was very good especially breakfast which had a variety of choices. All staff were very helpful and accommodating. They also provide a free shuttle bus to take you into the city. Last but not least, the gardens of the hotel is truly amazing the gardeners truly work hard on the upkeep. I would definitely recommend this hotel.
Sakhra
3 months ago
10.0
Hicham
3 months ago
8.0
Personnel sympa et accueillant. Activités variées toute la journée. Nourriture très bonne et variée.
Cons: Le service réservation n’est jamais joignable par téléphone. Si vous ne répondez pas au téléphone, ce n’est pas la peine de l’afficher et laisser les clients appeler sans décrocher. J’ai du appeler plusieurs jours pour avoir la confirmation de réservation
Lokman
3 months ago
9.0
- L'ambiance quotidienne - Staff et accueil - Propreté - Cuisine
Cons: - Important : Qualité de la literie à améliorer (bcp trop souple, on dort dans un fossé! ) - Quelques erreurs du room service (Retirer les serviettes utilisées sans les remplacer par des propres, à 2 reprises)
amirabW4706GM
3 months ago
10.0
I had an amazing experience at Be Live! The atmosphere was vibrant, and the entertainment truly made the stay unforgettable. A special shoutout to Mimi, who is an excellent entertainer full of energy, charisma, and always making sure everyone is having a great time. Mourad was also fantastic and brought so much fun and excitement to every activity. Chinwi, Oualid and Rasha are very good as well, always with smiles. Mohamed from the entertainment box did a great job too, helping create memorable moments throughout the stay. I’d also like to recognize the bar staff “Ayman, Housseni, Youssef, and Ashraf” who were incredibly friendly, attentive, and professional. They really enhanced the overall experience with their great service and positive attitude. Overall, Be Live exceeded my expectations, and I would definitely recommend it to anyone looking for a fun and enjoyable getaway!
helenorwatson
3 months ago
10.0
We had a fabulous holiday Hotel was great with good food choices Staff were attentive but not over the top
Elizakait
3 months ago
8.0
A great affordable family hotel. If you are travelling to this hotel looking for luxury or relaxation this hotel is not the one but for families, basic comfort and food it’s good. We travelled as a group of 10 and had a good time. The hotel is small so during our 7 night stay we did use the free shuttle provided by the hotel to travel to the medina a few times. Overall the hotel grounds are clean, the food is average could do with a few more meat options of an evening but for the price we paid we can’t complain and we did also eat out in Morocco which I would recommend because there are some amazing restaurants. There are a lot of wasps around the snack bar and pool area which are very off putting. Although they don’t bother you and are more interested in your drinks it’s hard to enjoy a beer on the sun lounger or at the snack bar without them harassing you, a member of our party also got stung by one and the hotel did provide a cream for this free of charge. The rooms are basic and clean but be aware a lot of mosquitoes. The cleaners leave the doors open whilst cleaning so that’s what the mosquitoes enter. Overall had a lovely time the staff are lovely and a credit to the hotel.
Maria
3 months ago
7.0
It was really clean and staff were lovely
Skalli housseini
3 months ago
8.0
saida
3 months ago
8.0
sammanthat2021
3 months ago
10.0
We arrived after a 3 hrs delay and check in couldn't have been better, gave us a band and sent us straight to dinner before it closed and said come back after to do paperwork. The hotel is great, clean and staff are very helpful, polite and very friendly. The food is good, great selection and very tasty plenty to chose from. The duplex rooms were great have is so much space and 2 bathrooms is a bonus when on holiday. Kettle and fridge in the room which is a bonus when needing to keep milk cold and reheat later. Pool areas were nice kids pool and splash pad were a good touch. Only advise is to take a keep cool water bottle or cup for drinks as temperature is do warm the ice melts fast
samaoui
3 months ago
5.0
Le personnel du restaurant
Cons: Le personnel de l'animation se comporte avec discrimination , les matelas pas confortable
Memona
3 months ago
10.0
Alle måltider var gode og mat for all aldersgruppe. Personale var hyggelige. Komfortabelt Følget velkommen Kan overnatte igjen.
Cons: Ingen ting
Dream18636372099
3 months ago
10.0
The staff here truly make this hotel great. From the housekeeping, bar staff, dinner waiters, cleaners, receptionists etc. Staff are so friendly and do an absolutely fantastic job! A lovely effort was made with the world cup. A la carte restaurant is fantastic don't miss it if you have the chance!
G3118ZHangelam
3 months ago
10.0
had a great experience at Be Live! The entertainment was excellent and always full of energy. The pool parties were amazing with a great atmosphere, and the cocktails were very good. Overall, a really enjoyable stay that I would definitely recommend!
H822OParthurm
3 months ago
10.0
Our first time at this hotel and it was a good experience we had a good time with the animation team they were soo good and active I recommend
Rajaa
3 months ago
4.0
This my second time in this hotel but This time was one of the worst all-inclusive hotel experiences I’ve had, and I would not recommend this hotel.
Cons: The buffet was extremely disappointing. The food lacked variety, and it was obvious that many dishes were simply recycled from previous meals. The quality was poor, repetitive The evening entertainment was equally disappointing. with very limited activities and boring shows that failed to create any enjoyable atmosphere for guests. Entertainment staff need to be more welcoming and friendly our room wasn’t properly prepared. Towels were missing, pillow covers were not provided, and the complimentary water was never refilled as expected The most disappointing part of our stay was the customer service. When I called reception to report an issue ( lack of umbrellas at the pool ) the receptionist was rude and completely unprofessional. Rather than listening and trying to resolve the problems, he spoke in an impolite manner that made me feel like my concerns were an inconvenience.
Morane
3 months ago
9.0
La diversité des plats proposés, qui conviennent aux adultes comme aux enfants La bienveillance du personnel, notamment Mohamed aux serviettes de piscine et aux femmes de ménage Les différents espaces de piscine pour les enfants
Cons: L'horaire du buffet déjeuner à 13h
YOUSSEF
3 months ago
8.0
511jezt
3 months ago
10.0
★★★★★ The Best Hospitality We Have Ever Experienced We’ve been fortunate enough to stay in some wonderful hotels around the world, but one person has genuinely set a standard that we don’t think will ever be beaten. Akram is, without question, the greatest member of hotel staff we have ever had the pleasure of meeting. From the very first moment we arrived at Be Live Marrakech, he welcomed us like family rather than guests. Every single day, without fail, he greeted us with the biggest smile, remembered everything about us, checked in to make sure we had everything we needed, and somehow made every interaction feel personal and genuine. What makes Akram so extraordinary isn’t just that he works hard—it’s that he truly cares. You can see it in everything he does. Every guest is treated as though they are the most important person in the hotel. Nothing is ever too much trouble, and he delivers service with such warmth, kindness, pride and professionalism that it leaves a lasting impression. People often say that staff “make a holiday,” but in our case, that couldn’t be more true. The hotel itself is fantastic—comfortable rooms, excellent facilities, lovely food and drinks—but if we’re honest, the reason we’ll remember this holiday for the rest of our lives is because of Akram. He transformed what would have been a great holiday into one of the most memorable experiences we’ve ever had. We’ve stayed in five-star hotels, luxury resorts and all-inclusive hotels across different countries, yet we’ve never experienced service that comes anywhere close to this. It’s incredibly rare to meet someone who is so passionate about making people happy and who takes such genuine pride in their work. To the management of Be Live Marrakech: Please recognise what you have in Akram. Staff like him are incredibly rare. He is worth his weight in gold and is the type of person who builds loyalty, creates unforgettable memories, and gives guests a reason to return year after year. He doesn’t just represent your hotel—he elevates it. Akram, thank you from the bottom of our hearts. Your kindness, humour, professionalism and genuine care made our holiday truly unforgettable. We arrived as guests, but because of you, we leave feeling like friends.
IsabelMead
3 months ago
10.0
We had a great stay at Be Live Experience and was virtually stress free. On arrival the reception staff were lovely and helpful, I’d seen a couple reviews mentioning rude reception staff but I can’t say that was my experience. We didn’t utilise the free shuttle bus or have any room issues so other than checking in and out, we didn’t really use the front desk. Only time was to see if they could swap our large notes for small but unfortunately they couldn’t, which is something to note if you’re travelling as smaller notes are ideal for tips and haggling. The bar and restaurant staff were lovely - It was my birthday when we went to the onsite restaurant and a big fuss was made and it was such a nice way to end a really nice meal. The bar staff outdoors were always so friendly and helpful and the inside bar made really nice cocktails based on what I said I liked, rather than the ones just listed which was a nice touch. I thought the food was lovely, my partner who is a little pickier found some lunch / tea times a bit more difficult but they have a snack bar that provides all the beige foods you may want! There are also plenty of pastas, pizzas, salads etc on in the buffet too. Our room was lovely and clean, I do agree with some reviews about the towel system being slightly frustrating - if they clean your room you don’t get your fresh towels until later in the day so if you want a mid-day shower you’re a bit stuck! Only other downside was our drain did have a rather strong drain smell which was made worse when we used the shower but it did look like they were doing something with the drains and reception were lovely and apologetic about it and seemed to take it on board. The pool is fantastic, really spacious and different areas great for kids and the main section is deep enough to swim properly. Only thing I would say is, as fun as the water polo is, I would’ve liked to see different activities on different days. And perhaps a second pool table inside as it was often in use. Overall we had a great holiday and I would definitely go back. :)
198adinl
3 months ago
6.0
We stayed at the Be Live Experience Marrakesh from 19th to 24th June as a family group of 7 adults. While the hotel itself looks really nice and the rooms were lovely, our stay was unfortunately let down by inconsistent service, poor communication, and logistical issues. Location & Shuttle Service: On a positive note, although the hotel is situated quite far out from the centre of Marrakesh, they do provide a free shuttle bus there and back. We found this incredibly helpful and convenient for getting around as a large group. Reception & Management Issues: The reception staff were very hit-and-miss. We had a particularly poor experience with a staff member named Mehdi. We were repeatedly told to return to reception at specific times for requests, only to be told on arrival that nobody had said that. When we inquired about a late checkout the day before departure—as previously instructed—Mehdi became argumentative and muttered something under his breath in his own language. This was raised with the manager. Furthermore, we paid 500 MAD for one late checkout room because we were told no others were available. When discussing Mehdi with the manager, she claimed she couldn't find the payment we made to her colleague the day before—yet, as a "goodwill gesture," she suddenly managed to find us a second late checkout room, despite previously claiming the hotel was fully booked. The lack of transparency and organisation was incredibly unprofessional. The Towel System: The hotel promotes a water-saving initiative, asking guests to leave towels on the bed if they need changing. This was completely ignored by housekeeping. Even when we deliberately left towels to dry on the balcony or kept them off the bed to reuse them, they were taken anyway. To make matters worse, towels were removed in the morning and not replaced until late afternoon or evening. In 37-degree heat when people want to shower throughout the day, this is completely unacceptable. Food & Mislabelled Allergens: The food itself was good, but the labelling was awful and highly risky. For example, a dish labelled "Tomato Salad" actually contained tuna or meat upon closer inspection. There was no mention of these ingredients on the labels. From an allergy and dietary requirement perspective, this is incredibly dangerous and needs immediate attention from management. Unexpected Deposits: Be aware that the hotel charges a deposit on arrival (around £40 per room, used for towel tokens) which was not clearly communicated on the TUI website. This is on top of the local city tax. They will not hand over the room keys without it, so it needs to be made explicit to guests beforehand. Room Security & Pests: When cleaning the rooms, the housekeeping staff leave the doors wide open. Because of this, we had to clear out mosquitoes and bugs from our rooms every single day, which is far from ideal. The hotel is also overrun by bugs.. it's impossible to eat and drink outside without being attacked by wasps. The Spa: We were promoted a spa service within the hotel, which actually takes place at their sister property, the Be Live Collection. The service and value for money were absolutely not worth it. When we highlighted our disappointment to our hotel, they simply tried to distance themselves, claiming they "aren't part of that hotel," despite promoting it to us in the first place. Summary: The property has great physical potential and the free shuttle is a great perk, but the management, staff training, and attention to detail are severely lacking. If you book here, be prepared to push hard for basic service and double-check all food labels.
lucien
3 months ago
9.0
Le personnel était très respectueux piscine propre pas de bruit la nuit 😀
Cons: Manque de place extérieur pour manger bruyant à côté de la machine à eau
mit73
3 months ago
6.0
Was not the best experience here. The reception staff are not the best and should have some more training in my opinion, We arrived with 14 in our party on separate dates and various countries to be told that they had transfered some of our party to the other hotel across the road and that if they wanted to visit this side of the hotel, it would have to be paid for. We even had an email stating that we could use both from the hotel saying it was allowed, but we were ignored. After that, we paid and left it at that - our other party was at another hotel so they had to pay also, again no problem. The food and beverages at this hotel were very substandard and left most of us having salads and ordering from fast food places, which is not what you want on an AI holiday. It was my mum's 70th, so we made the most of it - thankfully the entertainment staff and the bar staff made our stay at the hotel. A wonderful addition to this hotel is the gift shop inside, which is run by a wonderful family, and they have some amazing stuff, and we were all welcome into their store at all times. If you are travelling here, I would look around at other hotels; my brother stayed elsewhere for less, and their hotel was amazing. Also, make sure you check your deposit for the room and the towels, as I gave all my receipts, as I had 6 towel tickets on my card and was told it would be transferred. I decided to double-check, as I had not been given any receipts, and the lady decided to then process each one whilst I was there and gave me the receipts. Had I returned to the UK I doubt it would have been so easy.
elizabethhO817TX
3 months ago
6.0
Nice enough for a quick break! Am leaving today. A would rate it a good 3 star! Cheap and cheerful. Small hotel on small grounds. This is not a luxury hotel. It’s basic but nice. Overall clean but housekeeping below par! Had to call reception for loo roll’s - housekeeping promised to re-stock but 24 hours later didn’t! Towels were taken away and not replaced? Again called reception and got bath & hand towels about 5 hours later! Housekeeping has really let this hotel down! Grounds however are very clean and the staff are working hard. No water replaced in my room during stay but was able to go to bar and collect some so not a problem. Food not great in buffet. But in fairness it is not catered towards the English which is fair enough. We ate out 50% of stay. Snack bar is fine for lunch! I’ve had a nice time. Staff are very nice. But I wouldn’t return. Have stayed in much nicer hotels in area for same price. Do not be put off by this review if you have booked. It’s nice just not wow!
Abdelkrim
3 months ago
10.0
Radhia
3 months ago
8.0
Propre , personnels agréables et à l’écoute . Navette gratuite pour le centre ville . Buffet varié et bon . Animation nocturne agréable . Séjour très agréable.
Cons: Rien .
Kadiatou
3 months ago
8.0
La propreté des lieux , le personnel hyper souriant et accueillant. Mention spéciale au cuisinier Saïd , la diversité dans le buffet . Petit déjeuner au top . Une salle de sport pour les sportifs avec plusieurs appareils donc génial . L’hôtel est un peu loin du centre du coup top d’avoir une banque , un restaurant et une boutique au même endroit .
Cons: Lorsque nous sommes arrivées , la chambre qui nous avait été donnée était déjà attribuée du coup il y avait un peu d’attente… Bien lire les conditions si vous réservez via booking taxe d’une quarantaine d’euros à prévoir en plus ainsi que la taxe qui sera rendue en fin de séjour .
Nathan
3 months ago
8.0
Activités, Personnel très accueil soucieux du personnel, Taille de l'hôtel excellente, Piscine
Cons: Variété du buffet (redondant)
Jane
3 months ago
10.0
Everything
Cons: Location
Kemi
3 months ago
9.0
nisrine
3 months ago
5.0
rien
Cons: le service accueil cafards dans la chambre une seule petite piscine nourriture
FATINE
3 months ago
8.0
Personnel sur place, Snack, Grillades
Cons: La taille de la piscine : trop petite, peu d'animation pour les Ado
Marine
3 months ago
10.0
C’était parfait pour notre petite famille, nous y avons très bien mangé, le personnel est au petit soin! Nous y avions la chambre avec mezzanine donc top avec bébé qui dormait en bas dans un lit parapluie!
Cons: RAS
Manon
3 months ago
3.0
Chambres spacieuses et propres Lit confortable
Cons: Nous avons été assez déçus par notre séjour. L’hôtel annonce 4 restaurants, mais il s’agit en réalité d’un buffet, d’un snack autour de la piscine, d’un seul restaurant à la carte (accessible gratuitement uniquement à partir de 4 nuits et sur réservation la veille) et le 4ᵉ « restaurant » est simplement le bar. À notre arrivée, aucun véritable check-in ni explication sur le fonctionnement de l’hôtel ne nous a été donnée. L’établissement est également très bruyant. À noter aussi : une caution de 20 € est demandée par serviette (et non par chambre), et le distributeur de l’hôtel applique un taux de change très élevé.
Marta
3 months ago
7.0
Comida
Cons: Colchão e equipa de limpeza muito insistente
Jinder1579
3 months ago
10.0
I had an amazing time at Be live experience marrakech. The hotel has a great atmosphere, very clean spaces, and friendly staff who always made you feel welcomed. The entertainment team is excelent, always active and bringing positive energy throughout the day. A special mention to Mimi, who is a fantastic entertainer, always smiling, full of energy, and making sure everyone is having great time! She definitely made my stay fun! Overall, it was a great experience and i would definitely come back again 😍
OnAir46746610500
3 months ago
10.0
We had a fantastic stay at Be Live and thoroughly enjoyed every moment of our vacation. The atmosphere was welcoming, the facilities were excellent, and the entire team worked hard to ensure guests had a wonderful experience. A special mention goes to Mimi, who was an outstanding entertainer. Her energy, enthusiasm, and ability to engage guests made every activity and show enjoyable. She truly helped create unforgettable memories and brought so much fun to our stay. The entire entertainment staff deserves recognition for their professionalism, friendliness, and dedication. There was always something exciting happening, and they made everyone feel included and welcome. We would also like to thank the bar staff, who were exceptional throughout our stay. They were attentive, friendly, and always served drinks with a smile. Their excellent service added greatly to the relaxing and enjoyable atmosphere. Thank you to everyone at Be Live for such a memorable holiday. We would happily recommend this resort and look forward to returning in the future!
Go27173104415
3 months ago
10.0
We had an amazing stay at Be Live Experience! From the moment we arrived, the atmosphere was welcoming, and the entertainment team made every day special. A special mention goes to Mimi, who is an outstanding entertainer. Her energy, enthusiasm, and ability to engage guests were truly exceptional. She always had a smile on her face and made everyone feel included in the activities and shows. The evening shows were fantastic, with a great variety of performances that kept us entertained throughout our stay. The entertainment staff worked incredibly hard to create a fun and lively atmosphere, and their professionalism and dedication were evident in every event. The entire entertainment team deserves recognition for making our holiday memorable. Their friendliness, talent, and passion added so much to the overall experience. Thank you, Be Live Experience, for a wonderful vacation. We would definitely recommend this hotel and look forward to returning in the future!
Ingrid
3 months ago
8.0
Tout était super nourriture extra énormément de choix
Cons: Piscine petite
T2894TDpault
3 months ago
10.0
Following a 10 night stay at this hotel, myself and my partner can't recommend it enough. The staff were incredibly helpful and friendly, and maintained the hotel to a high standard. Positives: - Food was excellent, and although most meals were fairly similar (tagine dishes), the buffet offered a large number of options including child-friendly dishes. - Staff were always on-hand to help, including daily cleaning of the room (wasn't always required) and thorough maintenance of the grounds. - Sunbeds were always available regardless of the time that you arrived at the pool, and the pool itself was excellent, including areas to sit and shallow sections for children. - The bar catered to everyone, including alcohol free cocktails and beers. Downsides: - The A La Carte restaurant had excellent service, however, the food quality in the buffet felt just as good, if not better. - The hotel shop is very expensive, which I guess is expected. Sun cream will run you around £18 a bottle. Would I stay here again? Absolutely.
246ymt
3 months ago
6.0
This review is based on 2 trips to this hotel - one in April 2025 time and the more recent one in May 2026. We came to here in April 2025 with low expectations and were largely very surprised. The food was good and the staff seemed very attentive. They came up to us and told us about everything happening and we felt very seen. It was because of this that i got to do archery twice during my stay and really enjoyed it. However, during our more recent trip during May 2026, we felt very much lost in the crowd and we weren't really seen or cared about when it came to the staff and this was up and down. We felt this across the board and it maybe highlights the difference a year can make or the difference between going slightly off peak vs on peak holiday time. I have to highlight that during both trips the medical staff/first aid office weren't very helpful. In 2025 my daughter got a bad splinter in her foot and was allowed to walk back from the children's club to the swimming pool by herself. We then had to take her to the first aid office and the splinter was eventually removed. During this 2026 trip I had some kind of bug and had thrown up one day. The first aid office was shut and I asked reception if they had medicine. They said no and I would have to be driven by taxi to a pharmacist and then come back. Overall, on both trips i also felt that the reception staff were not very friendly and did not care. You are immediately barracked with requests for tourist tax, room deposit and signing things. No hello, no welcome, no customer service really. In addition, make sure your room deposit is given in cash. During our stays the reception staff tried to claim they could not find our receipt on the system (after taking the paper copy off of us - so protect it when you check in) and eventually they backed down. It is a shame that they try to behave like merchants in Marrakech town, rather than professionals in a hotel - all to keep a room deposit fee and never return your money. If you had to rush out and expect it to be refunded to a bank card - they will never do it. Keep staying at the desk, asking for the deposit back and give them plenty of time - so this act does not work. There were also other instances that highlighted the lack of concern staff have for customers. On one occassion, a lady was found by my wife locked in the loos near the swimming pool. She told the bar staff who waved her off and told her to go to reception. Eventually some people came and fiddled around with the door and didn't get the lady out. Another man staying at the hotel had to come and KICK THE DOOR DOWN to get this poor lady out. Also the coach driving you in to town is lovely. However, they can sometimes make use of other branded buses to pick you up - as we found out one day when it was a black coach for another company. You really have to look to spot the tiny piece of board that has the Be Live logo on it. So keep your eyes open. The children's disco and other entertainment also seemed to start late or just be randomly switched around, with no communication to customers about what was going on. For instance, some days my Father in law wanted to do the aqua aerobics class and it just never happened - again with no explanation. In addition myself and my parents in law noticed cleaning staff tended to just walk in and not knock or announce themselves in any way. I am not trying to say the hotel is awful. It isn't. Only that the second visit let the positive impression from the first down. It is a good hotel for families. However, it by and large does not make you feel overly welcome.
JessicaLC96
3 months ago
4.0
Unfortunately, the hotel is undergoing pre-planned maintenance. Within hours of our arrival, the entire children's splash pool and slides were closed and placed under construction. I always book hotels ensuring there are slides and a safe area to play in the water. (I tried 🤣)! There is active noise and paint fumes right next to the sunbathing areas. Aside from this, the wasps around the pool and outdoor bar area are relentless, however I imagine there isn't much that could be done about this! Travel cups would be ideal (you'll understand when you get here). Breakfast is okay, but lunch, dinner, and the snack bar are poor and limited, especially for children. The a la carte was passable. Hotel rooms are modern, beds are comfortable, and daily cleaning / towel changes. Overall, great rooms and good outdoor space. A deposit is required on check in for each room booked and for beach towels (optional). They can be changed daily at the hut outside. The children's mini disco starts at 9pm. In the day the children's club wasnt busy, and therefore activities didn't always run. The hotel would be suitable for couples, groups of friends etc. but I would never consider returning with children, due to the lack of child friendly facilities available during our stay.
Joris
4 months ago
9.0
Arwh123
4 months ago
10.0
What an absolute amazing holiday. We were a little worried after reading some reviews. But i have to say this hotel really does have it all. Rooms we stayed in a duplex as a family of 4 and it was perfect and very clean. Towels were replaced everyday and we never had any issues. Food i am very picky and so is my daughter but we always found something to eat. The service was incredible and after our first visit at lunch after we arrived tye waiter knew what drinks we wanted as soon as we arrived and didnt need to ask. ELBACHIR was amazing and gave the best service we have ever had and having had our own travel business and visiting many 5* hotels around the world this type of service and attention to detail is hard to find. Pools. The pool and pool bar where amazing tye staff work extremly hard and always provided fantastic service. The pool isnt to deep and is a lovely temp for a dip or to sit on the side and enjoy a drink. Entertainment. Again brilliant always something going on and they work very hard. We didnt watch much evening entertainment as we enjoyed sitting by tye pool in the evening after dinner . But the welcome pool party was fab. Around the pool in the day had a great vibe with music on but it wasnt to loud. Shop. My son wanted some trainers and we couldnt find them so we showes the manager of the shop a pic and he had them ready for the day we left. This holiday was amazing and we will be returning very soon. Thank you for a great holiday Everyone has a different experiance and difference expectations but please give it ago. Tips: the best place we found to sit in the day was on the grass by the pool bar, the lifeguard was more than happy to find umberellas and sunbeds to where we needed
500bienvenum
4 months ago
10.0
⭐⭐⭐⭐⭐ Excellent Stay at Be Live Experience Marrakech We had a fantastic stay at Be Live Experience Marrakech. The hotel was clean, well-maintained, and the staff were always friendly, welcoming, and eager to help. The food offered a good variety, the pools were great, and there was always something to do throughout the day. A special mention goes to Mimi, who was an outstanding entertainer. Her energy, enthusiasm, and positive attitude made every activity enjoyable and helped create a fun atmosphere for everyone. She went above and beyond to make guests feel included and entertained. The entire entertainment team also deserves recognition. They worked incredibly hard every day to keep guests engaged with activities, games, and evening shows. Their passion and dedication really enhanced our holiday experience and made our stay memorable. Overall, we had an amazing time and would happily recommend Be Live Experience Marrakech to anyone looking for a fun and relaxing holiday in Marrakech. Thank you to Mimi and the whole entertainment team for making our trip so enjoyable!
Roam28165633190
4 months ago
6.0
Over all we had a nice time and enjoyed the weather and cocktails but this hotel could do with some TLC. Front desk staff and entrance lovely. Good first impressions. Outside Bar area, drinks are ok, it says they do food but it’s difficult to get a food order, random times and takes ages. Also a lots of flys and wasps. Indoor bar staff- lovely and do a good espresso martini ( not on the list but they will make one if you ask) Main buffet- was over all ok, some days were really nice - we were in a big group and everyone seemed to find something they liked, even the kids. Desserts were lovely. They had the basic pastas, chips pizza, lovely salads etc and local more traditional food which we all enjoyed. Rooms - we had a family room split over 2 levels. The room itself was nice, but we did get strong smells of sewage at points in the day. But wasn’t constant. Beds were comfortable. Pool area- kids area is a good size but all looking tired and some bits broken, same with the main pool. Shuttle bus to town- great, proper coach with air con and it’s free. Entertainment - activities in the day and in the evening were all pretty good, our kids enjoyed them and that’s the main thing. Over all we had a nice time and enjoyed our stay, just a few areas could do with some TLC.
Myriam
4 months ago
7.0
Joao
4 months ago
7.0
Dina
4 months ago
8.0
Tout etais bien , je recommande
graceyscunthorpe
4 months ago
6.0
Having just returned from Belive Experience a few days ago i feel an honest review is needed. This is my 11th visit to Marrakech and my first stay in a Belive and certainly wont be returning here. We were a family of 14 nine adults and 5 children. The reception staff were lovely at checkin however after that i cant really give a positive. My daughters room was ant infested and had to be fumigated my sister in laws was full of moths and ants the reception brought a plug in. The childrens pool was filthy The surrounding area to the pool wasnt very clean. The food omg i cant begin to explain the smell of most of it. I was violently sick after 24hrs of arriving for 3 days and ate nothing for a week. I have stayed in numerous hotels in marrakech and i love the food and the tagines but this was a different level. Never again here.
290ciarah
4 months ago
8.0
Had a lovely week away the kids club team were amazing especially mimi my daughter formed a lovely bond with her. Food was a bit hit or miss. Staff were really accommodating and tried their best to make sure we had an amazing holiday
audrey
4 months ago
10.0
Les attractions, la chambre, le personnel et l ambiance
Cons: Les repas un peu trop répétitifs
Léa
4 months ago
10.0
aissa
4 months ago
6.0
Fatimaezzahra
4 months ago
6.0
Corinne
4 months ago
9.0
La sympathie du personnel bachir au restaurant tres agreable. Un hotel tres propre. Repas varie et bon
Cons: La navette le chauffeur est parti 2 mn avant l.heure il a fallut lui courir apres et il n.a pas voulu attendre 2mn de plus 2 autres personnes qui n.ont pas pu aller a marrakech
Allain
4 months ago
7.0
Sanae
4 months ago
10.0
AshleyJennaGrayson
4 months ago
10.0
I was worried after reading reviews… BUT it was a fantastic holiday. Rooms are a great size, modern, cleaned everyday, clean towels everyday - we had a duplex room. On arrival pool looked small… but it was absolutely fine and kids loved it! Kids also enjoyed kids club. Food - breakfast was great, mainly used the omelette station. Lunch - mainly had salads and meats from the bbq or pizza. Evening meal - always found something we all liked. Like with any all inclusive it got repetitive after 3-4 days - but the quality of the food was good. My kids also loved the snack bar cheese burgers/pannis etc. Shop on site - with good quality products from snacks to watches. It was recommended to us from people who stayed last year and they still use the products bought then. Two great friendly guys run it. So if I was you - go with an open mind and don’t listen to negative reviews - we had a fantastic week and the staff couldn’t do enough to make it fantastic.
ArjunSingh1989
4 months ago
10.0
I had a wonderful stay at Br live experience marrakech The hotel has a great atmosphere, bery clean spaces, and friendly staff who always make you feel welcome. The entertainment team is excelent, always active and bringing positive energy throughout the day. A special mention to Mimi, who is fantastic entertainer, always smiling, full of energy, and making sure everyone is having great time! I teally enjoyed playing table tennis with Mourad, chinwi zag and walid, it was so much fun and a great wat to connect with others and enjoy the activities. Thank you also to Mohamed from the entertainment's box Overall, it was a great experience and i wpuld definitely come back again 😍
Bahara
4 months ago
1.0
Nothing everything from the food to the hotel to the room service was appalling
Cons: Shit service
Mohamed
4 months ago
9.0
Angela
4 months ago
10.0
Le personnel était super, rien as dire au petit soin . L'hôtel est très propre on as tout as disposition je recommande
Cons: Le seule point que je n'est pas apprécié c'est que les gens réserve les transat devant la piscine alors qu'il y sont pas c'est désagréable
Razzak
4 months ago
8.0
Fouad Ghali
4 months ago
10.0
Le personnel est d une grande réactivité et professionnalisme
Cons: Litterie. Le lit est vraiment a changé. Ainsi que la chambre était pleine de moustique (chniwla)
Amr
4 months ago
10.0
Insaf
4 months ago
1.0
MOHAMED
4 months ago
6.0
Essanaani
4 months ago
6.0
Le personnel etait accueillant
tissamc2026
4 months ago
10.0
very lovely hotel and resort will definitely recommend and definitely will be back everyone was welcoming and very friendly. one of the nights we visited the restaurant in the resort and we had a very lovely and friendly waiter called ahmed who welcomed us and treated us so well so thank you for the lovely experience tissam :)
MOHAMED AMINE
4 months ago
10.0
yousra
4 months ago
9.0
It was really good we enjoy it
lauramW5211ZP
4 months ago
10.0
We had the best week at the be live experience. All the staff were so friendly and went out of their way to make our stay so good. Especially Siham who looked after our two little ones at the kids club she was so kind and brought out such confidence from our little boy (he has never liked the kids clubs but he was asking to go back everyday!) The hotel is small but thats what made it feel so much more personal and looking at booking again next year already!
michelleeV5048DU
4 months ago
10.0
I have just arrived back to the UK after a lovely relaxing week at the Be Live hotel. This is my third time of visiting this hotel and yet again I am not disappointed. It was the busiest ive know this hotel and expectation did not drop, it remained clean,plenty of food and drink on offer and staff remained smiley and helpful. This hotel has some of the nicest members of staff I have known in a hotel. Considering ive not been to the hotel for 2 years they still recognised us, which I thought was lovely. This is just some amazing staff that served and supported us in our stay. El Bachir, one of the nicest, friendliest and helpful staff, as well as Ahmed, Youseff, Husseum, Mourad and Abdessadek. You all made this holiday even better by your smiles, hellos and nothing was too much like hard work. (I have definitely missed off some names, so im sorry about that) Over all this is a lovely location for a nice chilled week away and would highly recommend it.
MOMO
4 months ago
7.0
. Le service de bar . Personnel . Chambre spacieuse et confortable . Snack-bar et menu snacking
Cons: . Espace étroit par rapport aux clubs de Marrakech . Piscine débordée par le nombre de clients . Imposer 500 MAD de garantie pour le séjour sans la spécifier à l'avance dans les conditions particulières . La qualité de la bouffe est dégradée et y a beaucoup de recyclage
Safaa
4 months ago
9.0
Awesome staff, special mention to Morad and Mehdi
shamisom2018
4 months ago
10.0
Recently stayed at The Experience. Staff>Front Desk Mehdi and colleagues through out my stay were helpful and informative .Khadijah went above and beyond ensuring everything was going well.Yusuf(Collections) supported with transfers between the 2 sites for Spa facilities.Elbachir from main restaurant and Mohammed from pool bar were cheerful throughout our stay, always making sure we had everything we needed. Housekeeping ladies made sure my room had enough water and kept tidy , respecting my layout of personal items. We had a personal driver, however we chose the location of hotel has advised it had great access to most excursions like traveling to the Atlas Mountains. If accessing the Collection for the Spa, this was made seamless by Concierge as they arrange this for you. There are several options for food, as I was on the All inclusive package, I really appreciated that I could start using this as soon as we arrived at the hotel prior to check in for 3pm. Room experience- for a 4* I believe, the room experience offering can be enhanced by having room slippers, bath robe , more bathroom kit items like toiletteries. Overall- I would definately recommend for families.For solo/ group travellers I would suggest the Collections .Mainly because it has the Spa facilities and presented as having more green spaces to explore.
EL IRAKI ABDELLAZIZ
4 months ago
7.0
Bon rapport qualité prix
mohamed
4 months ago
9.0
Culture18239774691
4 months ago
4.0
I’m surprised that this is marketed as a 4 star hotel and suspect some positive reviews may be fake. We liked the free shuttle bus service and found the bar staff friendly and helpful. The drinks were generally good, although the quality at the outside bar varied at times. There were only 3 cocktails on the menu, but bar staff were willing to make other drinks where possible. We had a pool-view room and really enjoyed having sun loungers directly outside the room. This worked out well, as the loungers around the main pool were often “reserved” with towels despite being empty for long periods. However, the room did have some downsides. The large doors and window into the bathroom meant the curtains had to be fully closed whenever someone used the bathroom to avoid being visible from the pool bar area or path next to it. This felt like an unusual design choice, especially as the room lighting was already quite poor without the curtains open. The buffet was repetitive and lacked variety. The labels were often missing or in the wrong place so most things were unidentifiable. Food service and entertainment also felt quite late in the evening. There was an outdoor snack bar for food like sandwiches and burgers, however this was covered with flies with no clear prevention methods. I had mixed feelings about the entertainment overall. The kids’ disco was scheduled from 9:00–9:30pm, followed by other entertainment from 9:30pm onwards. One evening, karaoke was scheduled, but staff were still setting up and organising it at 10pm, so we ended up leaving. On another evening, we arrived at 9pm for the kids’ disco and no one was there. I did really appreciate the live band night — the hotel would benefit from having that level of entertainment more regularly. Unfortunately, the cleaning staff let the hotel down at times. As others have mentioned, towels were collected early in the morning but often not replaced until much later. One day we had no towels or toilet roll until after 4pm and only after I reminded staff. There were also frequently glasses left outside overnight and still there when we went to breakfast the next morning. Check out is at 12pm and you are encouraged to ‘use the facilities’. Unfortunately, the only public showers had glass doors meaning we were unable to use the pool past checkout. There were also no unreserved sun loungers left, so we were left occupying ourselves in the reception until we left at 6pm. This felt like a huge waste of a day. We did try and occupy ourselves with activities , but things were often missing such as a few balls at the snooker table. At 4:30 on our day of departure, we tried to order some sandwiches from the snack bar. After an hour, I complained to reception and food came to us in tinfoil just in time for our transfer Overall, the hotel has a couple of good points, such as their bar and kids club staff, but it would benefit from major improvements in cleanliness, organisation, and a refresh in certain areas. It is clearly not a 4 star hotel and should not be advertised as one.
CferCat1
4 months ago
10.0
I'm giving this a 5 star review because of the entertainment team. We were two couples on holiday with no children, but the team encouraged us to get involved with everything. We did archery, darts and aqua zumba. We also had Arab language lessons. A huge thanks to Mimi, Siham and Mourad. They made our holiday for us and are assets to this hotel xx
ANGELIQUE
4 months ago
10.0
Le site, la chambre, le restaurant, les repas, l’animation tout était au top.
Cons: Juste mettre un peu de produit svp pour les cafards qui sortent la nuit dans la SDB
Charlotte
4 months ago
8.0
Le personnel est adorable et les chambres très propres
Cons: Nous avons moins aimé la piscine enfant (nous avions choisi cet hôtel pour cela et le kids club) La piscine enfant n’est pas pratique et moins bien entretenu. Il n’y a jamais personne la bas d’ailleurs. Heureusement, la grande piscine permet aux enfants de jouer tout de même car il y a une grande « plage » où ils ont pieds. Les animatrices du club enfants sont GÉNIALES mais peu d’équipement et d’activités pour les petits
harrisone632
4 months ago
10.0
I had an amazing stay at this hotel in Marrakesh. The atmosphere was beautiful and relaxing, with authentic Moroccan décor and excellent attention to detail throughout the property. The rooms were clean, comfortable, and very well maintained. The entertainers staff was fantastic, special mention to Mimi ! What really made the experience special was the staff — everyone was incredibly friendly, welcoming, and always ready to help with anything we needed. The food was also excellent, especially the traditional Moroccan breakfast and fresh mint tea. The location was perfect, close to the main attractions while still feeling peaceful and quiet. After busy days exploring the city, it was the perfect place to come back and unwind. Overall, this hotel exceeded my expectations and made my trip to Marrakesh unforgettable. I would highly recommend it to anyone visiting the city and would definitely stay here again.
Andreia
4 months ago
8.0
Piscina e quarto agradável
Cons: Pedimos toalhas para o quarto 3 vezes e mesmo assim não chegaram. Comida pouco variada no buffet.
alexia
4 months ago
8.0
Le meilleur de cet hôtel c est Mohamed excursion D une très grande disponibilité, gentillesse Il est tout simplement génial
S3374XNrachelt
4 months ago
10.0
Abde Rafiaa Cheeky chap it very polite very welcoming lovely guy top service very happy
Navigate37981472952
4 months ago
8.0
We spent 2 nights at BeLive and had a spacious room with a large ensure and a nice private terrace. The all inclusive element was fine for a short stay, but you might find the buffet a bit repetitive if you were staying longer. It was a shame the weather was changeable so we only swam once. Both pools looked very nice. Staff were helpful and well trained. All in all it was a perfectly OK start to our holiday but truthfully we could have been anywhere.
736alfieh
4 months ago
10.0
Friendly and good service [ABDE RAFIAA]
Amr
4 months ago
10.0
wafaa
4 months ago
6.0
Personnel et la chambre
Cons: Le buffet décevant et piscine pour enfant état délabré rien à voir avec les photos
Private Chef
4 months ago
3.0
Malheureusement on a rien aimer qui nous donne envie d'y retourner, définitivement au revoir Malgré une volonté de bien faire d'une grande partie du personnel, accueil, ménage, jardin, service Aucune ambiance, vraiment décevant pour des vacancess
Cons: On n'a pas apprécié de tomber malade avec la nourriture du restaurant, ils ne respectent pas du tout les règles d'hygiène, beaucoup de plats resservis midi et soir Buffet identique tous les jours, maquillé sous une autre forme. Chambre remplie de moustiques, les femmes de ménage laissent les portes grande ouverte de votre chambre, aucun traitement de la part de l'hôtel évidemment les pelouses sont arrosées tous les jours mais par contre aucun insecticide comme dans certains pays, malgré nos demandes, bagarre tous les soirs contre les moustiques au moins une trentaine à détruire dans la chambre. Et ne parlons pas de la literie qui relève de la science-fiction, tellement que notre matelas était usé, que l'on avait l'impression de dormir sur une pente. Et surtout comme déjà dit précédemment sur d'autres commentaires un service d'animation inexistant qui ne pense qu'à se reposer et à draguer certains clients habitués à laisser des billets, alors autant dire que si vous ne vous montrez pas généreux vous n'attirerez aucune attention de leur part Et pour parler de la piscine en eau trouble, beaucoup de carrelage qui se décolle au fur et à mesure sans aucune action de l'hôtel, Et je pense que le gros souci c'est que la direction n'est pas du tout présente sur ce site, laissé à l'abandon
davidlT5199PQ
4 months ago
8.0
We arrived back home this morning after a lovely week holiday with our friends. I will do my best to write an honest review as this hotel certainly receives many mixed reviews and having read most of them, my wife says I love doing my due diligence!!!, I can see where the mixed reviews come from. I’ll start with positives, to be fair very positive positives. The entertainment staff are superb, there where water Zumba and aerobic activities daily, music by the pool, my friend and I played darts and did archery, which I really enjoyed and couldn’t help but screech like Taran Egerton in Apex when I fired the arrows which the lad leading us knew what it was and laughed his head off!!!! My wife Sarah and Rhonda did an Arabic class which they really enjoyed and made good friends with two girls doing the class. The staff are very attentive and friendly and nothing is ever too much trouble and always willing and are a credit to the hotel. The bar staff are amazing too, both indoor and outdoor bars can get very busy and they are all trying their best, they have a good laugh and joke and nightly we positioned ourselves on the table at the indoor bar as we like to play Catan and they even brought us some olives etc over without be asked, a little touch but memorable and going the extra mile. The reception staff where also great and if we had any issues, which we did, the got them sorted promptly. We had two duplex rooms which were very comfortable, bed was massive and very very comfortable. A special mention has to go to the life guard with the cool shades and bucket hat, one day there was a loud scream from a lady and her child had accidentally stepped off the shallow section into the deep and literally faster than a speeding bullet he was in the water and had rescued the child!!!! Absolutely amazing and take a bow that man, true life super hero!!!!!!! The hotel is on the whole clean and well kept. Now for negatives……. Unfortunately in our eyes the cleaning staff let the hotel down massively, it’s a strange arrangement where the towels are removed in the morning when the room is cleaned, even clean towels are taken, but aren’t replaced, they are replaced later by a different person who also replenishes the toilet rolls. You can go six hours without clean towels, any towels!!!!, and toilet rolls. We ended up having to ask the cleaning staff to replace them, which they didn’t!!! So we had to go to reception who to be fair sorted it very promptly!! But they shouldn’t have had to. Also on our arrival there was an old small bar of soap on the floor by the curtain so I left it there as a bit of a test and it was still there when we checked out. The cleaning staff really need to up their game. Also the food is ok but nothing to rave about, granted I am fussy but it’s a very sparse meat selection each meal so I very often ended with chicken nuggets and chips!!!! On the whole we really enjoyed our stay and were sorry to leave but felt it was slightly tarnished by the housekeeping and catering. One thing to note if you need a taxi speak to reception and they will order you one with a fixed price. We went to the medina on the free shuttle bus which was great and handy. Would we recommend the hotel, I would say definitely as the positives out way the negatives but please sort the negatives as we all agreed they really make it a 3 star hotel not a 4 star.
starvingcyclist
4 months ago
10.0
We stayed here on a lads golf break and it was amazing. Great food, vibe and the entertainment was so good. Siham made us so welcome and encouraged us to play darts which was great as we met a lot of new people. Can highly recommend this place and make sure you say hi to Siham in the entertainment!
Sofia
4 months ago
10.0
michellerO9212OE
4 months ago
10.0
Just leaving an absolutely wonderful destination. Been here at BeLive Marrakech for 2 weeks celebrating our 26th wedding anniversary. The staff work so hard to ensure your stay is perfect. Nothing is too much for them. The whole hotel is exceptionally clean. Pool area is lovely and again very clean. The room we stayed in was very well equipped with tv, fridge, safe, bed was really comfortable and everything was very clean, our room faced the gardens, next time I will choose a pool view. But that’s just because my love of sunbathing. We spoke with Khadija public relations managers about coming back and she was so helpful and kind. We found the food plentiful. Large variety of different foods, lovely fruit to choose from and array of desserts which kept my husband happy. It was extremely hot our second week. I think May is the best time for us personally as my hubby doesn’t like it too hot. But honestly we have loved it and can’t wait to come back next year
Xavier
4 months ago
9.0
El personal muy bueno, hacen muchos esfuerzos para que le gente sea feliz y se lo pase bien, sobre todo el equipo de animacion. Gracias a Mimi ( Meryem Lahrouf ) por su energia e implicacion, y al equipo de organizacion de eventos.
Claudia
4 months ago
5.0
Le lit
Cons: Le buffet n’est pas du tout varié
hamza
4 months ago
10.0
Ariane
4 months ago
9.0
personnel en salle, cuisine, et en chambre au top
Cons: le personnel de la reception est tres hautain et pas agreable du tout
Widad
4 months ago
5.0
La chambre est propre Animation pas mal
Cons: Porte de la sirure bloquée des l arrivée et a 2 reprises , pour me répondre que c est généralisé Lits pas confortables du tout, tu tombe dans un trou La télé ne marche pas Et la douchette ne marche pas non plus En plus des piscines qui ne sont pas entretenu ,carrelage défectueux et piscine des enfants qui n est pas propre La.cerise sur le gâteau, on demande un Burger du snack a côté de la piscine, on est surpris d avoir une viande hachée d une couleur et odeur bizarre et divisée sur 2 pour 2 buggers, c est la cata En plus il demande un deposet de 500 dh alors que tout est foutu Très mauvais rapport qualité prix Bref , j etais déçu, et j y retourner jamais
Emilie
4 months ago
8.0
Piscine : une grande & une spéciale pour les enfants (la grande était chauffée). Chambre spacieuse, literie confortable Activités diverses & variées au sein de l'hotel pour les petits & les grands Bon séjour en famille
Cons: Piscine enfant non chauffée Buffet un peu 'cheap', j'aurai aimé mangé des repas plus typique cuisine mediterranenne (tajine, coucous, bricks, patisseries orientales, ...)
carine
4 months ago
7.0
Le cadre est beau, personnel très serviable. Les repas était correct mais rien d exceptionnel. Des fruits frais appréciable. L hôtel est agréable .
Cons: Notre chambre avait 1 porte communicante sur la chambre voisine, et on entendait tous ::enfant qui pleure, prise douche et les conversations des gens.
Lou
4 months ago
8.0
Aurélie
4 months ago
8.0
Gen
4 months ago
10.0
HyeSeok
4 months ago
9.0
Joel
4 months ago
10.0
Joel
4 months ago
8.0
Clean and tidy. Helpful staff. Khadija very helpful and friendly. The restaurant and bar staff were great.
Cons: All good.
Liel
4 months ago
6.0
The temperature
Cons: Not very clean
Yamina
4 months ago
7.0
J’ai trouvé le séjour agréable La chambre était propre, confortable, spacieuse et bien équipée. La grande piscine ainsi que la salle de sport bien équipé sont appréciables. Les extérieurs sont jolis et bien entretenus, ce qui rend le cadre agréable. Le personnel était également sympathique et accueillant pendant le séjour. Le gros point positif : un snack est disponible durant les heures de fermeture du buffet ce qui permet de se restaurer tout au long de la journée
Cons: Ce que j’ai moins apprécié concerne surtout la restauration et l’organisation. Le buffet n’était pas vraiment à la hauteur : peu de choix, une qualité de nourriture assez moyenne et des plats peu savoureux. Le petit déjeuner relevait davantage le niveau et était plutôt bon. L’ambiance faisait plus penser à une cantine qu’à un véritable restaurant buffet. L’espace “snack” pouvait également vite devenir sale au cours de la journée. Les clients faisaient parfois tomber de la nourriture ou laissaient des déchets au sol, qui n’étaient pas toujours ramassés immédiatement. Même si un grand nettoyage était fait chaque matin, cela pouvait vite s’accumuler dans la journée et donner par moments une impression de manque d’entretien. Autre point dommage, les serviettes étaient récupérées assez tôt chaque matin mais remplacées seulement en début d’après-midi, le temps qu’elles soient lavées et séchées. Il semblait ne pas y en avoir suffisamment pour tous les clients, ce qui compliquait parfois l’organisation pour se doucher. Aucune des activités annoncées, comme l’aquagym, n’a eu lieu durant notre séjour. Enfin, l’hôtel est assez éloigné du centre de Marrakech. Cela ne nous a pas dérangés car nous le savions à l’avance, mais il vaut mieux prévoir une voiture ou des déplacements en taxi.
Bouazza
4 months ago
7.0
BadrCasa
4 months ago
8.0
Trés bonne expérience en famille. Les enfants ont beaucoup aimé leur séjour.
Sarra
5 months ago
9.0
L’accueil Abdellah de la réception était trees Henri présent et au petit soin Tt était parfait
Cons: Buffet répétitif
Anthony
5 months ago
7.0
Hotel was quiet and small, generous sized bedrooms with modern bathrooms. Beds and pillows were the best I have ever had in a hotel, so soft and comfy slept very well. My daughter’s room next door to ours wasn’t very clean, the floor was very dirty and no hotel slippers provided- disappointing as I did complain but still no slippers were provided. Room deposits were also required for damages at £40 a room which was refundable plus £20 per towel as a deposit which also was refundable this was not made clear in the bookings description prior to arrival - so quite shocked and off putting. Restaurant wasn’t the best more like a canteen, plenty of salads but the hot food was limited and not always available to serve yourself always waiting for it to be cooked causing large queues like a school canteen, not very plentiful and the choice of food not the best. Breakfast was very poor choice, lunch was a lot better but dinner again was difficult. Desserts and fruit were very nice. Stayed for 31/2 days don’t think I could have lasted a full 7 days, staff were friendly. Pool bar snacks average, lots of drinks available but you had to go to bar yourself to collect no poolside waiter service like most all inclusive hotels. Pool well kept, nice quality sunbeds mostly new. All in all a nice hotel except for the food and the hidden costs upon arrival.
Cons: Hidden costs for the room deposit and towel deposit. Breakfast and dinner not a brilliant selection of food and meat was poor quality, fatty and boney.
Larri
5 months ago
6.0
Maureen
5 months ago
10.0
Mary Elainne
5 months ago
9.0
The staff were very accommodating, the ambiance was great.
Helena rosa
5 months ago
10.0
O conforto e a simpatia dos funcionários
ahmaine
5 months ago
7.0
L’accueil des agents de réception et bagagistes rien à dire
Cons: Les serveurs du restaurant
Alyson
5 months ago
9.0
Lovely food, quiet location, friendly staff
Cons: WiFi was poor at times, room cleaning could be improved
Maïté
5 months ago
10.0
Repas varié, activités pour tous les âges, personnels sympathiques
Cons: Un peu loin des centres d intérêts
Sahli Nadir
5 months ago
10.0
Leila
5 months ago
7.0
Le personnel est adorable, mention spéciale à Abdallah à l’accueil, au top :) Le buffet est excellent et très qualitatif, ce qui est appréciable car il est difficile de satisfaire les goûts de chacun. La piscine est grande et agréable.
Cons: Petit bémol concernant le wifi, assez médiocre, mais ce n’est pas dramatique. Les excursions proposées par l’hôtel sont également très chères (par exemple 60€ par personne pour le désert d’Agafay), alors qu’il est possible de trouver les mêmes prestations bien moins cher ailleurs. Là encore, rien de rédhibitoire car il existe de nombreuses alternatives.
Jayden
5 months ago
3.0
Cons: Staff would take the towels every morning without replacing them, even after we requested them not to.
ZEINAB
5 months ago
4.0
-
Cons: Ayant sejourné plusieurs fois dans cet hotel , deçue de ce sejour 2026, absence animation pendant la journee ( aqua gym , activites ...) Grosse deception restaurant , Petit dejeuner peu qualitatif , viennoiserie de mauvaise qualité , Dejeuner pas du tout varié ,grosse attente pr les grillades Plats ratés Salades recyclées et repetitives Menu enfant a revoir Le gouter de 17h a été supprimé Kids club abandonné , jouets en mauvais etat Menage trés mal fait , on pouvait voir la poussiere au sol ,
Nouha
5 months ago
8.0
Chambre très propre Les espaces communs sont propres aussi Les animateurs du kids club prennent bien soin des enfants Sont très bien veillants et gentils ( mention spéciale à Amina ❤️) Le buffet varié et y a tout ce qu’il vous faut et surtout trop bon , merci aux chefs Hôtel à taille humaine avec tout ce qu’il faut pour passer un séjour agréable
Amr
5 months ago
10.0
Elvira
5 months ago
7.0
De kamer was luxe en de bedden waren uitstekend. Het buffet van de lunch en het diner was dagelijks gevarieerd en wisselend. Verder was het zwembad leuk voor kleine kinderen.
Cons: Naast het zwembad is er voor kinderen niets te beleven. De kidsclub was gesloten en er is geen speeltuin. De kaarten van de kamer werden dagelijks gedeactiveerd waardoor we iedere keer naar de receptie moesten om ze opnieuw te laten activeren.
Sonia
5 months ago
7.0
Ce que j’ai le plus aimé dans cet hôtel, c’est clairement la gentillesse et le professionnalisme du personnel. Malgré une première impression mitigée, toute l’équipe a su rendre notre séjour vraiment agréable grâce à leur accueil et leur bienveillance. Les buffets étaient également bons et variés au fil des jours. Mention spéciale à Nadéra pour le ménage impeccable des chambres et sa gentillesse au quotidien.
Cons: Ce que j’ai le moins aimé dans cet hôtel, c’est la première impression en arrivant, car l’établissement ne correspondait pas vraiment aux photos vues sur Booking. Nous avons aussi été un peu déçus par le snack et l’organisation du premier jour. Heureusement, le reste du séjour s’est beaucoup mieux passé grâce au personnel, qui a été très gentil et professionnel.
Zineb
5 months ago
7.0
L'animation et la bonne ambiance
Cons: Ménage non fait le premier jour ni le troisième jour Les jours où c'est fait cest bâclé et les chambres sentent la poussière, je déconseille aux personnes avec des allergies, même problème dans les couloirs, et lorsque c'est fait, c'est à 11h au moment où les couloirs sont utilisés par les clients, c'est dommage, notre expérience aurait été toute autre si le logement était propre
Houda
5 months ago
10.0
Semlali
5 months ago
7.0
Les chambres et l accueil
Cons: La cuisine et l’animation
Zé
5 months ago
8.0
Os quartos espaçosos. Funcionários simpáticos.
Cons: O kids club durante o dia mal organizado. Quase nunca cumpriam as actividades que estavam escritas para o dia. O buffet também não é incrível em termos de qualidade mas aceita-se pelo valor do quarto e pelo tamanho que é.
Zakhour
5 months ago
5.0
Gallouj
5 months ago
8.0
BRAHIM
5 months ago
7.0
La chanbre spacieuse propre, personnel à la hauteur
Cons: La nouriture n etait pas à la hauteur, absence du service animation ds le club
aymene
5 months ago
7.0
La nourriture est top: plat sont variés et bons. Le kids club pour enfants Les animateurs
Cons: Après plusieurs jours la caution de chambre 500 et celle des serviettes 800 dhs n’est toujours pas restitué. Lors du checkout l’agent m’a expliqué que le tpe ne marchait pas et qu’il allait faire ça dans la journée. J’ai insisté et je lui ai laissé mon numéro perso pour m’informer une fois s’est fait mais malheureusement ça n’a pas été fait
Youssef
5 months ago
4.0
Zineb
5 months ago
7.0
Le buffet assez varié, pas mal de plats différents
Cons: Les chambres pas propres du tout, remplies de poussière et le ménage n'était pas bien fait, sol sale à notre arrivée, et même lorsqu'on a demandé à ce qu'il soit fait, la serpillière à été passée 5 minutes
Victoria
5 months ago
5.0
La chambre en duplex pour une famille de 4 personnes était très bien
Cons: Le personnel à la réception Le wifi La restauration
Mounia
5 months ago
7.0
Makhlouf
5 months ago
3.0
Les suites étaient propres et grandes
Cons: La nourriture , l’emplacement, le rapport qualité prix
Sara
5 months ago
8.0
Le cadre est superbe et adapté aux familles avec enfants, les animations en soirée sont de qualité, le kids club est très apprécié et le personnel est particulièrement attentionné. La soirée avec le live band était exceptionnelle. Le buffet est varié et bien proposé.
Cons: La literie gagnerait à être rénovée. L’attente au petit-déjeuner, notamment pour les œufs et les msemen, est beaucoup trop longue : le système est clairement à revoir.
Rachida
5 months ago
5.0
Le personnel est accueillant
Cons: La literie est à changer d’urgence Le buffet n’est plus du tout qualitatif comme auparavant Beaucoup trop de monde pour une piscine trop petite L’hôtel est full le week-end avec les locaux Très bruyant
Eefje
5 months ago
8.0
De kamer was prachtig!
Cons: De snackbar maakt alleen op aanvraag best grote broodjes waar je ook op moet wachten en bij de tafels moest zitten. Ik vind het meer het concept “all inclusive” als er kleinere hapjes zijn op een mini buffet die je zo kan pakken.
MouhssineK
5 months ago
9.0
Staff was very nice and very helpful. Special thanks to the Abdellah at Reception, Achraf at the lobby café, and Fatima Zahra and Walid at the Pool Snack.
Cons: There is one thing missing: a Big screen TV at the lobby café area. There is one by the pool table, but the area gets too cramed during football games. The world cup is in a few weeks, a big screen on the wall by the restroom will definetly be a big plus.
AMÉLIE
5 months ago
6.0
L'équipe d'animation, de restauration et d'entretien. La qualité des repas
Cons: La réception, le service de transfert trop cher dû à la marge que prend l'établissement. L'odeur d'égout dans la.salle de bain Salle de restaurant très bruyante
Dounia
5 months ago
9.0
florent
5 months ago
8.0
Cons: Avions réservé à l’avance, arrivé à l’hôtel on nous dit qu’il y a surbooking et donc plus de place et avons dû changer d’hôtel !!!!
Abdah
5 months ago
10.0
mohammed
5 months ago
7.0
Etablissement propre et récent. Serveurs restaurant au top
Cons: Service réservation pour trajet hotel aéroport NUL. Pas de coordination. On a failli raté notre vol ( 2 familles coincées car le chauffeur ne s'est pas réveillé, pas de solution plus d'une heure après). Le personnel du soir semblait perdu, a réussi à débrouiller une solution mais clairement mauvaise gestion. Restaurant: repas proposés souvent identiques. Pas suffisamment de personnel pour certains plats le matin (mssemen/ oeufs...). Literie pas terrible. inconfortable et probablement beaucoup de poussières/ acariens car les enfants ont toussé tout le long du séjour dès qu'ils se mettaient au lit. Problème en partie réglé en mettant des draps sur les oreillers.
Nadine
5 months ago
9.0
Benjamin
5 months ago
8.0
C’est un établissement qui fait en sorte que les vacanciers passent un très bon séjour
Cons: La literie n’est pas exceptionnelle
Saffron
5 months ago
7.0
Mickael
5 months ago
10.0
Le staff est extraordinaire très sympathique. Les lieux sont propres, l’hôtel est super. Mention particulière à Houssan au bar, Oualid à l’animation et Ala au bar extérieur
Cons: La qualité des buffets pourrait être amélioré.
mourad
5 months ago
10.0
Myriam
5 months ago
9.0
bertrand
5 months ago
10.0
Voyage en avril, bonnes animations malgré tout. Mimi était au top!
CamNoOsc
5 months ago
9.0
Le petit déjeuner était très varié avec des propositions sucrées et salées, chaud/froid. Toujours un choix de spécialités locales.
Cons: Petite déception pour certains produits qui ne sont pas de qualité : -les fruits n'ont pas de goût -les yaourts sont mauvais, textures gélatineuse -pas de proposition de pain sans gluten pour les intolérants -grand choix de viennoiseries mais de mauvaise qualité
Camille
5 months ago
9.0
L’accueil, la propreté, les animations.
Cons: Rien de particulier mais peut être plus de choix dans le buffet.
Carlos
5 months ago
7.0
Amandine
5 months ago
7.0
Le cadre est vraiment sympa
Cons: Les chambres or la literie qui était très bien
LEPINE
5 months ago
8.0
Le personnel très gentil et serviable La proximité de notre chambre avec la piscine La propreté
Cons: Le matelas des lits La piscine/pataugeoire enfant (eau trouble, froide et éléments décolorés)
Yassine
5 months ago
10.0
Absolument tout . Le service est incroyable, l’hôtel est magnifique et extrêmement propre . L’équipe d’accueil ont étaient incroyablement gentil très à l’écoute et très professionnel. Nous avons été surclasser dans une suite juste magnifique . Nous tenions à remercier Mustapha à l’accueil pour son professionnalisme et sa sympathie. Le menage est fait avec soin . La restauration est juste incroyable tout est bon et bien présenter . Enfin pour dire que tout était parfait. Un grand merci à toute l’équipe de l’hôtel .
Andreea
5 months ago
9.0
Tudo foi fantástico! O pessoal do hotel muito amigável e prestativo. Obrigada ao Elbachir do restaurante e a toda a equipe pela ajuda e simpatia. A comida foi boa e variada,os quartos estavam bem limpos todos os dias e os empregados atentos para repor toalhas,aqua e tudo que era necessário.
Alina
5 months ago
7.0
The room was spacious. The staff is polite.
Cons: Extremely noisy. The music is very loud all day long and during the night. The food is not too good.
TAZI
5 months ago
1.0
Pour un 4 étoiles. C’est 'est minable
Cons: Rien
Soukaina El Amrani
5 months ago
7.0
Le personnel, la propreté
Cons: Il y'avait pas de large choix pour les repas presque répétitif déjeuner et dîner
Brigitte
5 months ago
8.0
La chambre Duplex était super. 2 salles de bain. Un balcon. Le personnel au resto et pour les animations était très gentil, serviable. Spectacles le soir de bonne qualité avec de bons danseurs (dommage qu'elle soit en sous sol). Bar très sympa. Grand buffets pour la restauration, nourriture assez variée. Restaurant un peu haut de gamme: 1 diner compris. Ping pong. Eau bouteille offerte chaque jour en chambre. Navette gratuite pour le centre de Marrakech. Jolis jardins
Cons: La piscine est trop petite et beaucoup trop d'enfants qui n'étaient pas respectueux(plongeons, cris, etc). Les transats: gestion très difficile car les gens réservent dès tôt le matin. Pour les activités: malgré des efforts des animateurs, les emplacements ne sont pas adéquats. On a loupé le stretching car il n'y a pas de lieu reconnaissable. La salle de spectacle est en sous-sol. Les extérieurs ne sont pas bien exploités. Assez éloigné du centre, et il n'y a rien autour mais cela nous a convenu car on s'est reposé à l'hôtel.
FLORA ALPHONCE
5 months ago
9.0
Staff were friendly, especially Abdella at the reception
stephanie
5 months ago
8.0
Un cadre agréable une belle piscine une belle chambre le personnel très agréable .
Cons: Nous avons choisi La chambre duplex car nous étions avec notre fille de 17 ans cela permettait d’avoir un lit en bas et la chambre en haut . Dans les commentaires il était noté que c était un canapé lit mais en fait c’est juste un sofa qui ne se déplie pas . Le matelas du sofa était très dur mon mari et ma fille s’y sont relié et ce n’était pas confortable . Aucune solution à part des couettes pour assouplir un peu . Je conseille donc pour des grands enfants ou adultes de prendre une deuxième chambre . Autre point négatif les gens qui laissent leurs serviettes sur les transats à la piscine et qui ne reviennent parfois que plusieurs heures après !
W613VBlisac
5 months ago
8.0
Stayed here with my husband and two children age 7 and 4. Stayed before a few years ago. It’s a lovely hotel but I feel the food lets it down. I thought the choice and quality was poor. I also feel the amenities need a refresh. Sun Loungers were old and some were cracked, also the slides looked old and needed maintenance.
853tawhiduli
5 months ago
10.0
Stayed at Be Live Experience Marrakech Palmeraie and honestly… proper 10/10 vibes from start to finish. From the moment I pulled up, the place just had that calm, luxury energy about it. The staff? Different level. Everyone was friendly, welcoming, and actually cared, not that forced hotel politeness. You ask for something once and it’s sorted, no stress. The room was clean, spacious, and looked fresh every single day. Bed was comfy enough to knock you out instantly after a long day in the Marrakech heat. Air con was doing its job too, which is crucial out there. Food-wise, yeah I can’t complain. Loads of options, always something to pattern up whether you’re on a chill one or proper hungry. Breakfast especially set the tone for the day nicely. Drinks flowing, snacks on deck, all-inclusive doing what it’s meant to do. Pool area was a whole scene as well. Always something going on, but still calm enough if you just wanted to relax. Entertainment team kept the energy up without being annoying, which is a rare combo. One thing I proper enjoyed as well was the table tennis. They had tables set up and it became a bit of a daily ritual, just jumping on for a few games, getting competitive, having a laugh. Whether you’re nice with it or just there for vibes, it adds that extra bit of fun to the stay. Location is calm too. Slightly outside the madness of central Marrakech, so you get peace and quiet, but still easy to get into the city when you want that buzz.
David
5 months ago
7.0
Mikki
5 months ago
10.0
Everything available not too busy and staff were helpful / friendly
Cons: Need more variety of food
N6376TXstaceyl
5 months ago
10.0
I had a great stay at Be Live Experience Hotel in Morocco. The rooms were clean and comfortable, and the food was fresh and delicious with plenty of variety. The entertainment was excellent, especially Chinwi always friendly, fun, and up for a laugh, which really made the experience even better. Overall, a fantastic holiday and I’d definitely return.
timsC6579IH
5 months ago
10.0
What a great stay! Really enjoyed it. Highly recommend. If you do All-inclusives in the Canaries, do this instead. One of the best hotels and a 30mins free shuttle to the Medina which is a whole new world. So interesting, exciting and worthwhile. Get a guide for your first trip, then go it alone, especially at night. Totally safe. Unforgettable. Shout outs for the amazing staff: Mourad - great activities Ishmael - wonderful smiling pool barman Youseff - super cool friendly main barman Jiji - excellent kids club and mini-disco Elbachir - highly attentive and friendly waiter Hasna - excellent, very helpful receptionist
Levi
5 months ago
6.0
Pool area in close proximity of accommodation, ideal for solo parent travel
Cons: A little dated, rooms could have done with a double rather than singles pushed together. Lacked that wow factor
deborahmcdonald
5 months ago
10.0
We thoroughly enjoyed our week at this hotel. The hotel location was good. Not too far from the airport and local amenities. The atmosphere was welcoming and friendly. Our room was already lovely, then the very kind and friendly manager Muhammad upgraded us to a beautiful suite. The hotel was very good value for money, clean and well maintained. The food and drink were delicious. So much choice. Something for everyone. The staff were great, particularly the omelette chef. The noise level was good. The nightlife was brilliant, especially the karaoke and belly dancing.
Hicham
5 months ago
10.0
All was good, very Pro!
890islaw
5 months ago
10.0
really enjoyed my stay at Be Live Experience Marrakech. From the moment I arrived, the reception team made me feel welcome and comfortable, always smiling and ready to help. The entertainment team was honestly one of the best parts of my stay. They brought so much energy and good vibes every day, and you can see they really love what they do. They made the atmosphere fun and lively. The bar was also a nice place to relax. The staff were friendly and easygoing, always serving with a smile and making sure everything was good.
lucygR3479ZK
5 months ago
10.0
If you’re looking for hotel where you can sit and relax and not worry about anything this is the place for you! 🛏️We stayed in one of the suites in the main building and it was beautiful, it did get noisy if the entertainment was next to the pool on that evening but that only happened twice and we actually ended up watching it from our balcony. 💧Pools , a children’s one with slides and a bigger one with multilevel floors. The sunbed situation is a little annoying but that’s not the hotels fault. We got 2 beds for a family of four because we knew 2 of us would be in the pool majority of the day but a lot of families would reserve sunbeds and not use them. The pool staff would do there best to help others find a sunbed. 🎶Entertainment was brilliant - always something going throughout the day - water polo, aqua gym, belly dancing or pool games. A range of nightly entertainment too run by excellent friendly staff. 🍽️Food - the buffet restaurant offers a great selection - different dish being cooked nightly and then tagines, salads, rices, pizza, chips. A good selection. - We weren’t fans of the Al a carte restaurant and wished we’d stayed at the buffet restaurant. -The drink selection was good, a lot better than other AI hotels have to offer. -The pool side bar also offers food throughout the day. 💰 There are two cash machines in the lobby to get Dirhams. ✅ Pay the room deposit in cash, we had no trouble getting it back when we checked out. (Can’t remember how much it was but we paid in GBP) ✅ Take a lidded cup as there are a lot of honey bees that love sugary drinks! They don’t bother you they just want your drink. 📍There is no where to walk to outside the hotel apart from a garage and car showroom next door. We went outside just to have a look around and look at the dogs, who were just lying in the sun. I think a lot of people writing negative reviews are being unfair. We had a great week as a family of 4.
Loubna
6 months ago
8.0
hazzaz
6 months ago
9.0
Excellent séjour à l’hôtel Be Live ! Chambres propres, repas variés et service impeccable. Merci spécialement à Mr Abdellah et toute l’équipe du bar et du restaurant pour leur accueil chaleureux. Je recommande vivement .
Cons: Petite suggestion : améliorer la qualité et la variété des pâtisseries et desserts
merezak
6 months ago
10.0
Cláudia
6 months ago
7.0
Jutta
6 months ago
9.0
Sanket999
6 months ago
7.0
wojciechl582
6 months ago
10.0
Great holiday, tasty food, very clean resort, helpful staff. Highly recommended thanks for chef Aissa for the delicious plats. And chef reda happy meal happy customer
T2472TQkimh
6 months ago
10.0
Am amazing week at this hotel our second trip. The kids club and JiJi was brilliant. The grandchildren loved the kids disco too we will definitely be back thank you to all staff the food was also amazing.
Mariama
6 months ago
9.0
Merci à Khadija de la relation publique, Be live experience ce qu’on a aimé le personnel très accueillant et à l’écoute Le All inclusive est top je recommande pour un séjour de repos si vous souhaitez rester dans l’hôtel.
Hassan
6 months ago
8.0
Sara
6 months ago
1.0
Kaoutar
6 months ago
10.0
bernardtM2073QQ
6 months ago
10.0
we had an amazing time plenty of activities to do in the hotel also free coach into Marrakesh the entertaiment staff and bar staff where the people who made it for us couldnt meet better people the food was amazing and the hotel was very clean we liked it that much that we will be back soon thanks to Chimwi, Mohamed towls , Mourad, Mergem and walid see you soon
Amal
6 months ago
9.0
Todos perfect
Cons: Cama no comudas
SAMIR
6 months ago
8.0
Personnel accueillant et courtois
Cons: L'emplacement n'est pas idéal.
evai506
6 months ago
10.0
In be live experience I have loved every bit seeing manager kids club Jiji and walid the best danser I love the pool , buffet , entertainment team, and amazing show, my favourite thing about the be live experience is that all the entertainers do really fun activities for everyone ❤️
colinhE5602SQ
6 months ago
10.0
Fatima and the guys looked after us at the pool bar as did all the friendly people at the hotel. Thank you and see you again for trip 3!
LATIFA
6 months ago
9.0
GoPlaces68047481959
6 months ago
10.0
Big Thankyou to Abde Rafiaa He was very friendly behind the bar, very helpful and always with a smile!
Corinne
6 months ago
9.0
Hassan
6 months ago
8.0
Thami
6 months ago
7.0
Au restaurant c'est parfait. L'animation c'est bien.
Cons: Dans notre chambre le matelas est affaissé sur le côté. Je l'ai signalé mais rien ne bouge.
Samir
6 months ago
10.0
anne
6 months ago
7.0
Yetunde
6 months ago
10.0
I just love everything about my stay, The Amazing and friendly staff, The chefs are 100% per good delivering good , fresh , delicious meals every day ❤️The Environment is so clean.
Cons: I honestly cannot fault anything at the hotel all was Fantabullosly good 😅 10/10
Michael
6 months ago
9.0
Staff and room was amazing
Cons: In the middle of nowhere
Mohamed
6 months ago
8.0
La propreté
Jalal
6 months ago
8.0
Le cadre très sympathique. On y mange bien et varié. Je reviendrai.
Si Mohammed
6 months ago
5.0
Propreté
Cons: L'animation La literie Buffet petit et non varié Un seul Bar
Asmae
6 months ago
7.0
Bon rapport qualité prix personnel gentil surtout celui du restaurant
Cons: Matela inconfortable j'ai eu très mal au dos j'espère prendre en considération ce point
jaaffar
6 months ago
5.0
Cons: لايوجد مناديل ورقية ( كلينكس) في الغرف .والاكل كان مستواه ضعيف مقابل المبلغ المدفوع وحتى الاكواب التي يشربون فيها العصائر والمشروبات كانت بلاستيكية نحن في 2026 وفندق اربعة نجوم .هل يعقل استعمال اكواب البلاستيك في الفنادق .🚫🚫🚫🚫
Mesbahi
6 months ago
1.0
Cons: Franchement pour un hôtel quatre étoiles la piscine est trop petite il n’y a pas bcp de parc les canapés sont sales et on mange la même chose tous les jours
FATIMA
6 months ago
6.0
Nourriture et personnel
Cons: Absence de salon (fauteuil canapé...) pour se reposer Activité médiocre
Mohamd
6 months ago
7.0
Joel
6 months ago
10.0
La disponibilité du personnel,la propreté,la nourriture,les navettes pour aller à Marrakech
Cons: La literie matelas trop mou
Barbara Boateng
6 months ago
9.0
roshnis912
6 months ago
8.0
My experience at Be Live Hotel was truly unforgettable. From the moment you arrive, you feel a warm and welcoming atmosphere that makes you feel right at home. The entertainment is absolutely amazing! Every evening is full of energy, fun, and great vibes thanks to the incredible team. A special mention to Mimi,her presence makes all the difference! The food is another highlight of the experience. Delicious, diverse, and always fresh, with something for everyone to enjoy.
Zakhour
6 months ago
8.0
Sandrine
6 months ago
9.0
Christine
6 months ago
10.0
Tout étais pafais la prise en charge du début a la fin. Personnel accueillant souriant et disponible. Remplie de bonnes intentions pour mon anniversaire Merci
brian
6 months ago
10.0
I’ve had a great experience in this hotel one of the best specially Hasna she look after us and help us to the booking at the special restaurant delicious food thanks to chef amine and Reda and aisssa for the great welcoming at the restaurant
Nabil
6 months ago
10.0
J'aime bien hotel merci bouecoup pour lacceuille chaleureux hasna pour leur gentillesse
Nabil
6 months ago
10.0
Meilleur hotel avec personnel de top hasna de reception et chef aissa pour les delicieux repas Chef abdelhadi manger restaurant
Cons: Top
Rob_Cary76
6 months ago
6.0
As Brits abroad on a golf trip, we weren't made to feel welcome; we felt almost like a burden. Whilst I appreciate that the major clientele are local, perhaps we shouldn't be recommended here by our tour operator
Patricia
6 months ago
10.0
The very friendly and helpful staff in all areas. Clean and safe.
Hamza
6 months ago
10.0
Grand remerciement chef aissa Reception top de top hasna hasna. Chaleureux accueil et sliman bagagiste Achraf bar Managers lamyaa. Top
David
6 months ago
10.0
We stayed in a duplex room which was lovely. Immaculately clean, comfortable bed and the layout fantastic. The staff were so friendly. The shuttle bus into the medina was ideal and was one of the reasons we chose the hotel. We would recommend this to any of our friends and already talking about coming back.
Cons: It was perfect for us. If we stayed longer then perhaps more entertainment in the evenings.
Sandrine
6 months ago
10.0
Le personnel, le buffet varié Chambre confortable
Cons: Rien
Megane
6 months ago
8.0
Laura
6 months ago
8.0
Laura
6 months ago
8.0
Le rapport qualité prix est imbattable
Macie
6 months ago
10.0
Clean Friendly Easy to find your way around
Cons: Need a few more breakfast options
Terence
6 months ago
5.0
Clean hotel and surroundings Room very big inclusive off patio area Staff amazing
Cons: Bed was awful Need replacing Cleaner knocking on door 8.30 every morning
Michele
6 months ago
6.0
Bonne literie
Cons: Restauration décevante, très ordinaire sans qualité et pas bon
fabienne
6 months ago
10.0
Très bon rapport qualité prix. Piscine chauffée Personnel adéquat Surclassement
Ghita
6 months ago
5.0
Nourriture très décevante
Manon
6 months ago
10.0
LAURENT
6 months ago
10.0
Pauline
6 months ago
10.0
Laurence
6 months ago
10.0
Adee
6 months ago
10.0
Nourriture et service au top. Super cadre. Hasma c’est très bien occupée de nous
Jacqueline
6 months ago
10.0
Roy
6 months ago
10.0
LAURENT
7 months ago
10.0
Manon
7 months ago
10.0
Valerie
7 months ago
10.0
Les chambres, le cadre,la propreté, le personnel
Cons: .
Laurence
7 months ago
10.0
fabienne
7 months ago
10.0
Estelle
7 months ago
10.0
AD
7 months ago
6.0
Rosalyn
7 months ago
9.0
Joanne
7 months ago
10.0
Great hotel lovely staff and the spa was good .
Cons: Nothing it was fab .
Amr
7 months ago
10.0
Fanny66620
7 months ago
6.0
Logan
7 months ago
9.0
Un petit mot pour décrire notre séjour… Dès le moment où nous sommes sortis de notre taxi pour entrer dans l’hôtel, nous avons été accueillis par un personnel d’une gentillesse sans égale ! Les personnes à la réception étaient extrêmement chaleureuses, toujours présentes pour répondre à la moindre question. Elles ont même remarqué que mon mari fêtait son anniversaire le jour de notre départ et lui ont organisé une magnifique surprise lors de notre passage au restaurant — une attention qui nous a énormément touchés. Notre chambre a été mise à disposition bien plus tôt que prévu, et cela sans aucun frais supplémentaire ! Les chambres sont magnifiques, une super literie, entretenues par un personnel de chambre très consciencieux et d’une propreté irréprochable. Chaque matin, la chambre était parfaitement nettoyée : serviettes propres, lit refait, tout était impeccable. De plus, elle était très bien insonorisée. L’infrastructure est très belle et très propre, et tout le personnel fait preuve d’une extrême gentillesse. Le buffet était très satisfaisant. Un séjour que nous notons 10/10 ! Le Maroc est un pays exceptionnel et votre hôtel nous a permis de vivre ce voyage de la plus belle des manières. Nous recommandons vraiment cet hôtel !
Cons: Si nous devions vraiment mentionner de tout petits points d’amélioration : Un peu plus d’animation ; Un peu plus de variété au niveau du buffet, même si ce qui était proposé était excellent ; Mon mari a simplement trouvé que les alcools n’étaient pas très présents lorsqu’un verre était commandé. Nous pensons toutefois que cela est peut-être lié aux différences entre les alcools au Maroc et en Belgique.
Vanessa
7 months ago
9.0
Tout était très bien pour un 4* avec un tarif très intéressant en février; et un très beau temps. Je voulais juste me reposer et profiter du soleil à un coût relatif.
Cons: Piscine des enfants froides l’hiver. Mais l’autre était chauffée avec une grande partie peu profonde donc ok.
Hugo
7 months ago
8.0
michael
7 months ago
10.0
Everything is nice and clean.
Cons: N/A
Magdalena
7 months ago
10.0
Friendly staff, delicious Food and good atmosphere
Cons: Indoor swimming pool is not there
Cathy
7 months ago
8.0
Personnel serviable, souriant , à l'écoute ! L'hôtel est bien situé, propre ,choix au buffet et bon !
Cons: Les repas ont été bruyants une bonne partie du séjour , particulièrement le soir avec des golfeurs marquants de leur présence ....
Lowri
7 months ago
6.0
The rooms and hotel complex were spotlessy clean. Bedrooms were a decent size. The free shuttle into town and the Medina is handy. Staff were friendly and helpful.
Cons: The hotel was quite small and as a result, the public areas like the pool and restaurant felt busy and full. (Granted it was the tail end of the half term holidays). I've had better food, I think average at best. Breakfast was OK, we didn't bother with lunch as we were out and about but the evening food was not great. They did ask about dietary requirements but I didn't see any alternative milks or breads out on the buffet, but I didn't ask for it either, but when I heard one lady asking about GF bread, no one seemed to have much of an idea.
Nadine
7 months ago
10.0
The hotel was very clean. The food was great, good quality and a variety to pick from.
Cons: I could not fault anything
Tracy
7 months ago
9.0
Personnels aimable et chaleureux. Chambre très spacieuse, pour une famille de 4.
Kehinde
7 months ago
9.0
Excellent customer service
Sitanand
7 months ago
8.0
Staff are really good, kids are secured around the swimming pool, life guard and entertainers for kids are always around. Highly recommend if you going with kids.
Toyah
7 months ago
10.0
jean claude
8 months ago
7.0
AMABILITE DU PERSONNEL
Cons: TROP ISOLE DES COMMERCES PRESENCE DES CHATS DANS LE RESTAURANT QUI FONT LEURS BESOINS DANS LES POTS DE FLEURS ( bonjour les odeurs)
CHANTAL
8 months ago
10.0
Je tiens a remercier chaleureusement tout le staff de l hotel belive experience pour leur professionnalisme, leur gentillesse. Un remerciements tout particulier à khadija RP pour son accompagnement exceptionnel sa disponibilité durant 18 jours que nous avons séjourner. Bravo pour votre travail et votre dévouement.
Cons: Les matelas pas confortable.
Don
8 months ago
10.0
Hansa and Aissa looked after us and we're very accommodating.
Cons: A little far out from the city
Owen
8 months ago
9.0
aziz
8 months ago
10.0
Adunoluwa
8 months ago
10.0
Lovely and neat
Cons: There was a smell in the room area downstairs
Doha
8 months ago
10.0
La disponibilité et l’accueille du personnel spécialement Hasnaa et Khadija
Cons: Rien à signaler
Michelle
8 months ago
10.0
Ali
8 months ago
10.0
الاقامة جد جيدة. شكرا جزيلا ل حسناء
Nabila
8 months ago
8.0
Le spectacle du soir et la chambre
Cons: Pas de diversification des plats , pas de recherche dans les plats
Car
8 months ago
5.0
Stance Quirien
8 months ago
10.0
Het was heerlijk. Goed eten. Vriendelijk personeel. Het was ook lekker op een rustig plek met een goede verbinding naar de stad.
fayçal
8 months ago
10.0
Zineb
8 months ago
8.0
jaouad laayoun
8 months ago
10.0
Merci a khadija tizaf , mr mohamed et hasnae de la reception , ainsi qu'a abdelilah
Cons: L'accueil , le professionalisme et la propreté ..
badereddine
8 months ago
10.0
Mehdi
8 months ago
8.0
Abderrahman
8 months ago
10.0
Personnel accueillant et sympas
Navitha
8 months ago
8.0
The staff and the facilities
Cons: The WiFi and mobile reception is very low . Since the property is away from city the shuttle serves can be more frequent
fong
8 months ago
10.0
Lovely big rooms and fun areas form kids
sylvie
8 months ago
10.0
Les animations Le confort
FOFANA
8 months ago
8.0
Zineb
8 months ago
9.0
Très belles vacances Merci tout l’équipe de be live expérience Marrakech
Eléonor
8 months ago
7.0
Dounia
8 months ago
10.0
L’accueil était très chaleureux, le personnel à la réception est au top et c’est très bien occupé de nous. Le manger était de bonne qualité et l’équipe d’animation était au top elle a rendu le voyage très agréable à travers les activités et l’accompagnement constant, c’est des personnes chaleureuses, respectueuses et attentionnées qui ont fait que notre expérience était mémorable (mention spéciale à pichou et Jihane). Gros big up à l’équipe de service aux bars et restaurant qui travaillent dur toute la journée pour nous offrir un bon service.
M’y+abderrahman
8 months ago
10.0
C’est géniale le service le personnel et les repas
Cons: La piscine c’est très petit
HASNA
8 months ago
10.0
Bonjour J ai passer un séjour incroyable, L animation était extra ordinaire, les animateurs étaient exceptionnel, la restauration au top, le service impeccable et standard, le personnel de la piscine agréable et à l écoute des clients, le personnel de ménage très efficace et ils veuillent sur la propreté des lieux je recommande vivement cet établissement Mille merci HASNA et son fils AMIR
Cons: Wifi trop faible
Amr
8 months ago
10.0
Jennifer Nilsen
8 months ago
10.0
Nice pool, good food, and friendly people. We stayed here for over a week as a family and had a great time. Hasna and the Mohameds were very kind and helped us a lot.
Cons: Nothing special. Just that the WiFi was a bit weak on one side of the bed, but it worked fine overall.
Mead
8 months ago
8.0
Staff were great always engaging and alway hard working. Nothing but positive comments from me, it was extremely clean
Cons: The 1st couple of days the food was great but then it seemed to tail off and go a bit down hill. I know the hotel was quiet but there were hardly any meat options. Breakfast was hit and miss with a lot of items not being replenished very well.
Parazitolog07
8 months ago
1.0
Персонал достаточно дружелюбный, кухня не очень разнообразная но приемлемая.
Cons: Мы отдыхали в этом отеле с 3 января по 10 января 2026 года. Началось всё в момент нашего заселения; бронировали на букинге на двух взрослых и ребенка номер, возраст ребенка естественно указали 14 лет, цена нас устроила и мы поехали, но когда заселялись в отель девушка на ресепшене рассказала нам, что у них бронь на двух взрослых и ребенок 0 лет, то есть грудничок, с нас вежливо попросили ещё 500 ЕВРО, и вот за что????? Бронь на одну цену, а приезжаешь с тебя ещё просто так берут 500 евро НИ ЗА ЧТО, ПРОСТО ТАК, да ещё и 50 евро депозит. В итоге мы получили за 2149 ЕВРО НОМЕР 31 кв. с какой то мелкой машкарой на стенах, разбитый бильярд в фойе, остальные развлечения платные, полотенца тоже с депозитом 20 евро. Вот и думайте кто собирается ехать, стоит ли этот отель с таким отношением 2149 евро за 7 ночей 6 дней. И да, сотрудники отеля сказали что все претензии к Букинге, это их сайт что то напутал, хотя мы прямо в отеле смотрели такую же на трёх взрослых цена на сайте была 1617 евро, ВОТ ЗА ЧТО С НАС СОДРАЛИ СТОЛЬКО ДЕНЕГ?????Нам конечно больше ни кто ничего не объяснял. Мы бронировали отель этот на букинге видели оценку отеля не очень высокую но нас ничего не смутило и пожалели что выбрали этот отель.Очень не рекомендую данный отель, обман сплошной обман. И кто нам теперь эти деньги вернёт, потраченные нервы и испорченный отдых, не понятно будем писать претензию на Букинг и сайт отеля. Да, и вот еще один раз на ужине я взяла нарезанную дыню, она поняла хлоркой и был такой же привкус, с нами рядом сидела семейная пара которая так же как и мы попробовали и были в шоке, а там же дети маленькие отдыхают, ведь можно отравиться. Вот такой у нас отдых был.
Adunoluwa
8 months ago
10.0
Adunoluwa
8 months ago
9.0
Murisiku
8 months ago
10.0
Cool thanks to reception staff
Cons: Fabulous
Murisiku
9 months ago
10.0
The hotel was so clean and professional staff special thanks to the reception staff Hasna .farissi manal for their support and kindness. We really enjoyed the holidays and what made it to special the manager ilham .
Cons: All good
Ahmad
9 months ago
9.0
Jeff
9 months ago
8.0
Personnel très sympathique et serviable, l' hôtel aura bientôt besoin d' être rafraichi
Cons: Un peu loin de la ville mais il y avait une navette gratuite
Leif
9 months ago
6.0
Mat og service
Cons: Ingen ting spesielt
Sandri
9 months ago
10.0
Posto meraviglioso camere grandi e molto belle. Personale molto gentile specialmente Hasna è stata molto cordiale e carina con noi
Mehdi
9 months ago
8.0
Adil
9 months ago
10.0
eric
9 months ago
9.0
LES CHAMBRES LA PISCINE LA NOURRITURE
Cons: le gal douche pas réapprovisonné...l'absence petites et grandes cuillères au restaurant...les animations du sous-sol quand elles sont annulées..
Christopher
9 months ago
9.0
Great environment clean and nice staffs very helpful
Cons: Just the bed which was not comfortable because I booked for single king bed but I was given a single double bed which was not comfortable for me.
salma
9 months ago
1.0
Nothing
Cons: Food, service, room
Nabil
9 months ago
8.0
Sandy
9 months ago
7.0
Q7689GHsalvatorev
9 months ago
10.0
We went to Marrakech for Christmas 2025, via Jet 2 from Birmingham, and this is what you need to know about this tirp. We were 3 adults, and 2 children (6 & 11). We had rooms 1002 & 1003 which were adjoining, but more about the room later. Marrakech Airport Arrivals - The airport is nice, air conditioned and clean, but you have to be prepared to wait before getting to your transfer (taxi or coach). Like all airports, once you are off the plane you need to go through Security, this was fine, but it does take a little time as they have to stamp every passport and hand write a entry code (needed later). Bag reclaim was very slow, but this could be the time of year. The other thing you have to do is a second full luggage scan. Morocco does not allow drones without a special permit, so every bag, from every traveller is scanned. Whilst very smooth, it did take time, all in all about 45 - 1h from getting off the plane. Transfer to the hotel was what you expect, and about 45 mins as we were the first ones off. The staff on the ground at the airport were really helpful. Check-In - OK so if I had an issue with the hotel it was this, that said, the staff are amazing, it just took too long, especially after a long flight and everything mentioned about the airport. Every passenger has to fill in an arrival form, which will need the written number next to the stamp in your passport. You now can check in. You have to pay the tourist tax which for us was about 450 Dirham (can be paid by card). In addition, you have to pay for a room and towel deposit. for us with 2 rooms and 5 towels that was 2,000 Dirham. I paid by card, but I wish I paid that bit by cash as I am still waiting for it back a week or so later. Please bare all these charges in mind as this could make the start of your trip a little off if you don't factor for it. Once the formalities (over an hour), were completed we were shown to our rooms. Rooms - As mentioned earlier we had rooms 1002 & 1003. The hotel has just over 160 rooms divided into 3 blocks so were were block 1, floor 0, rooms 02 & 03, hope that helps. The rooms were large, clean and well equipped, I just wish they had a light in the middle of the room, but this is common in most hotels I stay in, UK or abroad. It had a big shower area, with both hand shower a tropical shower head, large heated mirror and hair dryer, plus the WC. You get a 2L bottle of water every day, but you can always ask for more in the bar if needed. our beds were set up as a double and a converted sofa for 1002 and twin beds and converted sofa for 1003, even though only 2 people stayed in that room. You have a safe, fridge and the best thing, 100% black out curtains, which did make us sometimes miss breakfast :) Over all the rooms were great. Side note, we did visit a Duplex room, which had 2 sofa bed conversions downstairs with a Shower and a double bed with bath WC upstairs, plus lots more storage and 2 TV's. Food/Bar - We eat at the main restaurant and the special one on more that one occasion and all the food was good, with a good choice of food, but if you like a bacon roll in the morning, sorry that's a no go. All the staff were great and they make you feel so welcomed. Once they get to know you they even start mucking around with the kids which is so nice to see. This is the same with the bar and café area near the pool. Entertainment Team - There is an entertainment programme everyday, but due to the bad weather and their preparation for the Xmas show, we only saw this once, however they put on a show every night after the kids disco. Jiji your the best and the kids really miss you. As it was winter this was held in the conference centre on the lower ground floor of the main building. Normally this would be held in the amphitheatre near the sports ground. They also have a full gym and kids club, which was fun, once the kids got used to the place. Check-out - Simple as you like, but as I said I'm still waiting for my refunded deposit. Airport home - OK this was most probably the worst be of the holiday and over convoluted. So we checked in at desk 5 (left side of the airport), then you have to walk the length of the airport to international passport control and bag check. They are still using the older scanners, so empty everything from your bags. Once you've passed this it's boarding pass and passport control. They scanned my wife's first and told her to go through the gate. The second she did, she was asked to keep moving on. She explained that she is waiting for our kids (6 & 11), but she was told she couldn't, so when the kids where checked and asked to go through I told them not to and wait for me. This is stupid Marrakech Airport. Use common sense, these are kids in a foreign country, I wouldn't let them do that in the UK and they at least can speak the language. Once through there we then go through the airport to our gate. The airport has lots of food, but please be careful, you can only use Dirhams for local things, which apparently isn't water! everything else is Euro and card only. We sat by our gate and then asked to get up move behind a new cordoned off area and que to be allowed to sit on the same seat we were just sat in. In addition, some passengers were asked for a further security check, including bag, which I was, but not my family. The staff here felt like a jobs worth and were rude as they had a little power. So the million dollar (or Dirham) question, would I go back. Yes, both to Marrakech and this hotel. The staff were friendly, welcoming and kind (return airport staff excluded). Just keep note of what I've warned you and you'll be fine. Thanks to the team at Be Live Experience, you made an unusually wet (never rains in Marrakech), holiday that could have been bad, into a nice memory for my family, especially Jiji, the towel guy and the serving staff at the restaurants.
Luccian
9 months ago
1.0
Malica
9 months ago
8.0
Le cadre est bien, verdoyant avec belle piscine le tout est très propre. Tout le personnel est très très gentil et très serviable. Grand MERCI à la petite jeune de l'accueil qui après avoir vu ma date de naissance sur mon passeport, a suggéré à mes enfants (en cachette), de réserver une table au restaurant de l'hôtel (le 2ème) pour le fêter ! Et en plus, ils m'ont fait un gâteau !!!
Cons: Le restaurant est grand et du coup assez bruyant aux heures de pointe ! Mais ça n'a gâché en rien notre séjour.
mahmoud
9 months ago
4.0
La propreté le personnel
Cons: Equipements de chambre,telé, telephone qui marche pas l'evier bouché, la bouffe trés mediocre
samanthad719
9 months ago
10.0
We could not fault this hotel and its staff it’s absolutely fantastic. They did so much for us over Christmas the shows they put on, Santa coming to visit, the food, cocktail afternoon and buffet. The staff were wonderful they could not do enough for us and are so friendly. The food was out of this world in the buffet and the al a carte. Myself and my hubby have been to over 50 different countries combined and we loved this hotel so much and we can’t wait to Come back (which we never do). Thanks so much for making our Christmas so special.
Mohammed
9 months ago
9.0
اشكر المستخدمين على حسن الإستقبال وخاصة اود ان اشكر الأخ محمد فاريسي في الإستقبال على حسن المعاملة والأخلاق العالية ومرحبا بك بمدينة الجديدة
Katja
9 months ago
8.0
Siistit ja mukavat huoneet. Hyvä lämmitys/ilmastointi ja kuumaa vettä riittävästi.Ohjelma erinomaista <3
Cons: Buffetissa olisi hyvä olla jokaisessa kupissa omat ottimet jottei maut sekoittuisi.
Fayçal
9 months ago
5.0
24queenie
9 months ago
10.0
I would like to say thank you to Hasna the lovely receptionist who was so warm and welcoming each day I was there. Hasna took it upon herself and arranged for me to have a birthday cake at the hotels restaurant which was a kind gesture. I stayed here as a solo female traveller and felt safe my entire stay and would recommend any other women to stay here. The hotel is located about half and hour from the main area of Marrakesh which I preferred but there is a free daily shuttle bus. The rooms are very clean and housekeeping are very good, there is a laundry service available which is very cheap.
SwatiKaranKrisha
9 months ago
10.0
I came for the holiday with my family. It was an amazing trip with lovely food, ambience, helpful and comfortable rooms. Few staff members named Elbachir, Zizzi and the bar staff worked long hours non stop with smiling face and helping attitude to make our trip memorable. The Christmas celebrations were also spectacular.
ravij665
9 months ago
10.0
We had a wonderful stay at the hotel in Marrakech. A special mention goes to El Bachir in the restaurant—his service was outstanding. He was attentive, friendly, and made every meal a great experience. The staff at the bar were great .Truly excellent service that made our stay even more enjoyable.
P7057VHlailak
9 months ago
10.0
Amazing experiences with family. great hospitality. great service overall the waiter El Bachir emphasised this amazing service making our hotel experience one of a kind as well as Zizi the kids club coordinator entertaining our children and elevating the joy in our stay
Émilie
9 months ago
7.0
Une chambre duplex incroyable et calme, un buffet qui change tous les jours, des employés à votre écoute, une navette pour la ville gratuite donc très pratique, un échange de monnaie directement a l'hôtel, c'est propre et il y a une sécurité tout autour de l'établissement . Spectacle et ambiance sympa tous les soirs dans la salle du bas;
Cons: Piscine non chauffé . Des excursions a des prix exorbitants, je conseils d'aller directement sur place et ainsi négocier. Il manquerait des explications lors de l'arrivé car pour notre par la personne ne nous a pas renseigné sur les activités et option disponible. Manque d'activité en journée .
Nadege
9 months ago
10.0
btisam
9 months ago
1.0
Mauvais etablissement
Cons: Mauvaise restauration pas d animation tres mais hotel
Abdellatif
9 months ago
9.0
Ali
10 months ago
1.0
Tres mauvais hotel
Cons: Tres mauvais
JANE
10 months ago
9.0
The rooms were very clean and the meals were very sumptuous. I particularly loved the reception especially with Hasna.
Cons: The walkway to my room was dark and needs more lightening
Viraj
10 months ago
4.0
Kirk610
10 months ago
10.0
The service is great, especially reception. I could not, at any point, find any fault with the service at this hotel. My room was cleaned everyday, the bed remade with a clean sheet, and a fresh bottle of water left for me everyday. The hotel looks good, is clean and has a good poolside atmosphere. The all inclusive buffet has a great range. Food is a matter of taste, for me, they try too hard, and a smaller range with more concentration on getting the basic really good would have been better, That said, the little cakes and treats for desert were loved by everybody, I swear I put a few pounds on just eating those. There's a free bus (large coach) from the hotel that stops about 5 mins walk from Jemaa El Fnaa. It runs there and back several times a day, book a ticket for it at reception. It takes about 30 mins each way. The hotel exceeded my expectations in several areas, so value for money, definitely.
Liz_williams_1992
10 months ago
8.0
Came here with 10month old daughter, partner and 2 friends. Had a lovely time. Hasna on the front desk was especially helpful with surprising my partner for her birthday and with a lot of other things too. The bar staff are extremely friendly and kind as were the waiter and waitresses at the buffet. The food was OK. The rooms are modern and cleaned everyday. The lounge area is a bit dated and requires an uplift and new furniture. The only thing that let the hotel down was the food choice on the evening buffet and entertainment. It was only on a couple of nights out of the week and lasted 1hr 15mins. Compared to the adults only Be Live we visited a couple of years ago, it needs improving. There is also minimal to no pool entertainment
Sara
10 months ago
9.0
Amazing stay ! J’étais vraiment agréablement surprise par la gentillesse du staff et du personnel ! Professionnel, réactif et très aimable ! Bel hotel
Cons: La nourriture n’était pas variée ni agréable
M1877RXjennifero
10 months ago
10.0
Very refreshing & soothing environment with Professional, yet friendly staff Ambiance 👍 Dining 👍 Neatness ✅ Rooms ✅
goodnesso687
10 months ago
10.0
We had a wonderful stay at Be Live Experience Marrakech, and a big part of that was thanks to Hasna at reception. She was incredibly friendly, warm, and helpful throughout our entire visit. From the moment we arrived, she made us feel welcome and always greeted us with a smile. Her kindness and attentiveness truly made our holiday even better. Thank you, Hasna, for being so lovely—you really made a difference!
anenechukwumariano
10 months ago
10.0
Hasna at the reception was absolutely amazing during our stay at the hotel. She was welcoming, patient, and always ready to help with we needed. Her positive energy made every interaction enjoyable. Truly one of the highlights of our trip.
roxiep784
10 months ago
10.0
We were really impressed by the service at the hotel, especially from Hasna at the front desk. She was kind, attentive, and went out of her way to make sure we were comfortable. Her friendly attitude made us feel at home from day one. Thank you, Hasna, for your fantastic hospitality!
danielnU2755HW
10 months ago
10.0
Be live Experience Marrakech Palmeraie just felt like home! Love every moment and bit over there, the food the staff members and everyone there is just amazing! Always gonna book this hotel whenever I’m in Marrakech! And at the reception Hasna was very helpful, she made my stay a great one!
AlphaXI
10 months ago
10.0
Stayed here for 4 nights with my girlfriend to celebrate her birthday. We both had the most amazing time, the staff were so welcoming, friendly and helpful, always assisted us with booking taxis and recommendations on where to go. The room was spotlessly clean and made up fresh everyday, great choice of drinks and food with the all inclusive package, exceptional service too. I would 100% recommend staying here and will definitely come back in the future.
Discover17703958972
10 months ago
8.0
Staff were very welcoming especially El Bachir who worked in the restaurant our glass was never empty. House keeping was also very good - towels changed every day and room cleaned very well.
Vickycar1
10 months ago
10.0
Lovely hotel, all areas and room very clean. Very polite, respectful and helpful staff. Lobby bar always the perfect cappuccino. Nice size swimming pool and there is a free shuttle bus to marrakech center that has to be booked the day before. Food is alright, you will always find something even for fussy eaters. I booked three excursions within the hotel, day trip to Essaouira city and desert safari FANTASTIC!. The Chez Ali show I would not recommend it as very disorganised, though the equestrian show is great.
peter
10 months ago
10.0
Amina
10 months ago
10.0
Amina
10 months ago
10.0
Alexia
10 months ago
10.0
Super accueil à la réception. Nous avons eu une chambre duplex, joliment décoré, très propre, très confortable. Les repas sont très bons. Nous avons pu profiter de la piscine extérieure à la fin du mois de novembre car elle est chauffée.
Francoise
10 months ago
8.0
La propreté
Cons: Loin de Marrakech. Repas pas assez typiquement marocains.
587johnnyboi
10 months ago
10.0
Great experience very safe and friendly. The shop owner in the hotel is the best my akhi from another mother treated us very well like family and gave us great deals. 10/10 would go again.
Christopher
10 months ago
8.0
Staff were really helpful we found. Restaurant ALC was very good. Buffet restaurant food was ok. (Local cuisine) Good shuttle service to medina.(free) Room was nice and bathroom was lovely. Good shower. For me, I enjoyed my stay(4nights)But I wouldn’t be staying for a 2 week holiday.
Cons: Drinks aren’t the best but I feel that’s to be expected given the religion of the country. My particular bed had a sagging mattress which wasn’t comfiest. Pool table is a riot. Swimming Pool was fine although does need some TLC with some tiles etc.
Margaret
10 months ago
7.0
Staff, food, room
Cons: Noise Bathroom Lighting
laurent
10 months ago
6.0
rachida
10 months ago
7.0
Calme
Cons: Laps trop le choix au restaurant
Lukas
10 months ago
7.0
Food and drinks were great. Clean big room
Cons: A pool was worn-out a bit but that was ok. I was astonished that after paying 180e/night the staff at the reception asked us for 50eur cash deposit for potential room damages? No credit card, only cash. Very strange. Then they asked us if we want pool towels. I said yes and they asked us for 20e deposit per towel!!! In a 4 star hotel in the middle of the nowhere outside of Marrakech. So I thought it must be one hell of the towel probably with golden sewing or something. Instead we received an old, worn-out punk smelly towel that was loosing hair (so you were pink after trying)… i mean it was on not worth 2 Dirham… i suggest hotel to replace all towels or at least not take deposit as it is ridiculous.
hildek551
10 months ago
10.0
Lovely hotel,with very friendly people ,kind and helpfull. The food is delicious. Entertainment is great. The housekeeping did great job.
amylD1147ZZ
10 months ago
10.0
It was a very enjoyable experience and the entertainment and animation crew were really engaging - especially mourad mimi walid chinwi. Would come again :) the rooms were big and cleaned every day. The food was amazing and lots to choose from. Good transport into the centre. Would recommend.
Harm
10 months ago
10.0
988keirab
10 months ago
10.0
Entertainment team is brilliant Mimi,Mourad and Walid are all amazing and have a good laugh.hotel has great food and help with all your needs.
Wilma
10 months ago
9.0
Friendly helpful staff made our stay great. Accommodation clean, comfortable. Food lovely. Service extended after checking out until our time of departure.
Cons: Cannot find anything wrong. Maybe just recommend to add some spa services. And provide good maps of Marrakesh for walk around.
princessfausata
10 months ago
10.0
Great hospitality, clean room staffs very friendly and helpful. There services are excellent. Great value for ur money
Navigator49226952528
10 months ago
10.0
I love everything. The staff are pleasant and supportive. Just to mention, Bashir was pleasant and has good customer relationship.
Lepart
11 months ago
10.0
L’accueil du personnel a été au top , toujours à nos soins, une équipe géniale d’animateurs avec les beaux tee shirts rose 🤣tout était génial et restera marqué dans nos mémoires prêt à revenir
Cons: Rien n’est négatif tout est au top 👌
beranger
11 months ago
8.0
Très bien, nous avons passé 4 jours. ACCEUIL parfait, équipement au poil et hôtel au calme. Animateur, personnel de restauration vraiment sympathique. La navette gratuite pour aller au centre est une bonne option. Seul point "négatif" les repas proposés sont très vite récurrents
Filali
11 months ago
8.0
Catherine
11 months ago
8.0
Staff and service excellent. Comfy room. Great vibe.
Cons: Location is far from town but the free shuttle bus is great.
Laura
11 months ago
4.0
Great staff, helpful and smiling. Food was good and varied. Our suite was very big and kept impeccably clean
Cons: Swimming pool tired and patched up. Garden furniture and loungers were old. Drinks were of really poor quality, especially the cafeteria items. The mattress in our great suite was awful. Super super soft, it swallowed you, you needed to hold on or sleep in the middle because the bed had a central hum and slipped off from there. We were there off season but the pool was ice cold notwithstanding the 32 degrees outside, the entertainment took place not in the common area but in a space at level -1 and was not advertised at all. We waited for the karaoke but ended up going to bed because we couldn't find it. The hotel has a very very busy motorway at the end of the garden, so expect lots of traffic noise 24/7
733pavank
11 months ago
10.0
Over all every thing was good the entertaintment staff ,actvities the pink colour team,house keeping ,catering the welcome receptioinsit all were excellent . The food was good authentic i havent used the bar as I dont drink alcohol good transport Over all very good I will defentaly recommend my friends
221shekinahv
11 months ago
10.0
I stayed here with my sister, the hotel was really nice. The rooms were clean and big, the buffet restaurant was really nice and the food by the pool was good. The staff were lovely and friendly. 10/10 hotel
Twahera
11 months ago
7.0
Clean and friendly staff
Cons: Not much food options No basic slippers provided in the room Need to pay extra for beach towels
Gary
11 months ago
9.0
Staff were superb. Food very good. Highly recommend Great value
Petalhope
11 months ago
6.0
I stayed at Be Live Experience Marrakech with my family from the end of October to the beginning of November. We specifically chose this hotel because it advertised a heated pool, but unfortunately, it was freezing cold. There were plenty of adults sitting around the pool, but only children actually braving the water who could be seen shivering. We love swimming, but it was just too cold to enjoy. When I asked the staff about it, they didn’t seem to know why it wasn’t heated — I was told “we understand” but never given a clear answer. I was also told the pool is heated “in winter,” but when I visited, it was around 18°C at 10 a.m. — surely that counts as winter? Even when the air temperature rose later in the day, the pool never warmed up. Positives: * The free shuttle bus to and from the city centre was very convenient (we used it twice). * The snack bar served nice burgers, chips, and chicken strips. * The kids’ pool area is spacious and good for young children. * The bar serves decent coffee and drinks. What could be improved: The sofas around the lobby and bar were stained, often dirty looking. The leather type sofas had sunken in parts. Housekeeping is oddly managed. Towels are taken early in the morning (even with a “Do Not Disturb” sign up), leaving no hand towels until they return late afternoon. I had to ask for extra toilet roll daily. The bathroom had a persistent sewer smell; the staff tried to fix it, but it kept returning. The sink blocked up every day. Kids club was disappointing but we did make use of us — the staff member mostly sat there and didn’t engage with the children. I saw two cockroaches in the kids’ area, the air hockey table didn’t work properly (no air), and the foosball table was missing a few screws and handles. Late check-out was a hassle — I was sent back and forth multiple times (told to ask the day before, then the night before, then the morning of), making it hard to plan. Food is very basic but you won’t stay hungry. Don’t expect variety or high quality. Drinks are served in scratched plastic cups, and tables around the snack bar weren’t cleaned often. If you have food allergies, I’d strongly advise against this hotel. There’s no allergen information, cross-contamination everywhere, and no designated serving utensils. Only soya milk is available (from the bar only — no oat, almond, or coconut options). Overall, we made the best of our stay, but the cold pool, weak housekeeping, and poor food quality really let this hotel down. With a few improvements and better staff communication, it could be a great resort, but as it stands, it didn’t meet our expectations for the price we paid.
khayw2025
11 months ago
10.0
Like the hotel but too many children as I’m an adult with no kids. Loved the shop in the hotel. Owned by my very good friend Moh. Has the best personality and good quality oud and clothing. Will always come back to visit the shop highly recommend 10/10 perfect 👌🏿
Nicolas
11 months ago
10.0
Arnaud Sophie
11 months ago
8.0
Chambre spacieuse Le personnel est très gentil, et merci Mohamed qui s'occupe des excursions.
NOURDINE
11 months ago
5.0
No comment
Cons: No comment
emmaflossie
11 months ago
10.0
We spent 10 nights at this hotel - the rooms were comfortable and the grounds well kept. We spent our days taking part in darts, aqua aerobics and many other activities. The staff were all super friendly and there to help with anything we needed. The entertainment staff encouraged us to join in and were friendly throughout our stay. Highly recommend this hotel to base your holiday in marrakech :)
shannoncU7814EO
11 months ago
10.0
Just stayed here for 10 nights. All entertainment staff excellent and are so friendly and helpful. Hotel is spotless always kept clean.
harryjodieSwanley
11 months ago
6.0
The hotel is clean the staff are friendly. Sadly the pool didn’t look like it had been cleaned in a long time there was black mould all round the edges I did tell the reception and easy jet rep twice but they never cleaned it. Staff sadly came across as slow or not interested. Like we are paid to do this and that’s all we can do no more no less. No one thought of how they could make the hotel and peoples stay better. Who ever is running this hotel needs to take a long look at there self and think am I up for this job. There was many things that could have been done to make it a much better hotel. Food was the same every day for breakfast. Eggs eggs and more eggs. The omelette station was right in the middle of the help yourself buffet so while waiting for your omelettes to be made you have people pushing you out of the way to get to the buffet selection. It is only a small hotel and restaurant. There is a second restaurant this is very nice and the food is much better. I wouldn’t stay at this hotel again due to the condition and simple thing that could have been done to make it a better place to stay. It’s not a bad hotel but a clean pool and better organisation would go miles. The rooms are cleaned but it’s all done ass about face 3-4 times we had to go looking for clean towels at 6 in the evening as they would take them in the morning and not replace them until very late in the day.
Francoise
11 months ago
10.0
Personnel très à l'écoute et vraiment d'une grande gentillesse. Repas copieux délicieux avec de nombreuses spécialités marocaines. Pour les enfants également cet hôtel est parfait. La propreté est impeccable (merci notamment à Najib pour son professionnalisme)
Cons: RAS
Christophe
11 months ago
8.0
901kirstyw
11 months ago
10.0
Just spent 7 days there with my daughter and granddaughter and what a beautiful stay - hotel is alot smaller than what i have stayed in in marrakech but still beautiful - Rooms excellent super large with and upstairs - only negative i asked for stair gates most days i was there as my granddaughter 19months liked to climb but never got them - pool lovely first few days was very quiet but then school holidays kicked in and it got quite busy - Food array of choices - not sure i could do longer than a week there a 4 days break would probably be enough . All entertainment staff excellent so friendly and good at there jobs - nothing is too much - every waiter- bar staff - cleaner work super hard to make u feel welcome . All in all very much enjoyed my week here Only negative really was as FLIES - !!!
Daniel
11 months ago
9.0
Les employés, la piscine enfant et adulte, le buffet et assez varié est de bonne qualité.
Stephanie
11 months ago
8.0
alexis
11 months ago
8.0
Le personnel est très agréable,
callummB6149JI
11 months ago
10.0
I was here from the 9/10/25 to the 16/10/25 on a family holiday. The hotel was always kept spotless as well as the gardens and facilities. All of the staff were very helpful especially Mourad and Omar who were always making sure we were happy (and never had an empty glass). Overall I would highly recommend this as a family holiday
Mathias
11 months ago
3.0
Zimmer waren in Ordnung
Cons: Essen war leider überhaupt nicht akzeptabel
auggloop
11 months ago
10.0
Just returned from a 5 night stay. I read reviews before I went, and mostly, they are garbage. The hotel is a bit out the way, but that's fine. It's quiet. The staff on the whole were amazing, attentive, and so friendly. The hotel is very clean in all areas. The room we stayed in 1019, on the ground floor, was spacious with a huge comfy bed. Lovely big, powerful shower. Towels, yes, do not smell of bold liquid, but they dont smell off either. Buffet restaurant had more than enough variety for 5 nights, but beyond that, im unsure. Great salads and the tagines, but if you are fussy and prefer beige food, this is not the hotel for you. Kids would struggle if fussy. The snack bar is great for kids and has a good selection for adults. Pool little cold for me but I was slightly unwell. Bathing area is great. All in all its a lovely hotel and well worth a visit.
Marine
11 months ago
8.0
Hôtel à 25 min de la place , navette qui circule gratuitement toute la journée. Personnel aimable, poli, serviable dans tout l’hôtel. Buffet varié et excellent. Chambre et literie parfaite Un séjour vraiment agréable !
Cons: L’eau de la piscine des enfants froide malgré les 30 degrés extérieur, ainsi que des toboggans en mauvais états. Piscine un peu trop petite, manque d’espace vert. Les équipement ne sont pas en super état, comme par exemple le billard.
Amanda
11 months ago
6.0
Mafalda
11 months ago
7.0
victor
11 months ago
10.0
Alice
11 months ago
4.0
L’emplacement calme Buffet varié Personnel adorable
Cons: Le fait qu’on nous enlève les serviettes et les taies d’oreiller (?!!) pendant qu on était au petit déjeuner .. nous n’avons toujours pas compris pourquoi..
ANTONIO1818
11 months ago
4.0
Estuvimos del 9 al 12 de octubre de 2025, viajando dos matrimonios. Por un lado: la decoración, piscinas y jardines están muy cuidados; las habitaciones duplex parecen pequeños apartamentos y, en infraestructura, el hotel cumple. Pagamos 880 € por pareja por la estancia. Por otro lado, el check-in fue muy negativo: a nuestra llegada la recepción sólo hablaba francés y nos dijeron que Booking había reservado una sola persona por habitación, por lo que querían cobrarnos otra vez la misma tarifa. La trabajadora que nos atendió inicialmente se llamó Hasna y estuvo muy insistente en que pagáramos. Nuestra reserva normal para dos parejas era la que habíamos pagado y coincide con las habitaciones y precios que el hotel publica en su web; no llego a entender por qué nos quisieron cobrar el doble de lo publicitado. Tras casi una hora de discusión y cuando llamé a Booking, el hotel llamó a alguien que hablaba español y finalmente se disculparon, admitiendo un error en la aplicación. Además, comunicamos en la reserva que uno de los huéspedes tiene alergias y no nos dieron solución. El buffet era escaso y repetitivo cada día. Nos exigieron fianzas: 50 € (depósito) y 10 € por toalla de piscina (reembolsables al final). También, el último día habíamos avisado que salíamos a las 6:30 y nos dijeron que nos prepararían algo para el desayuno; al final no nos tenían nada preparado. Conclusión: el hotel merece la pena por sus instalaciones, pero el servicio en recepción y la gestión de reservas necesita formación y controles claros. Comprueben y guarden las confirmaciones de Booking y, si tienen alergias o solicitudes especiales, confirmenlo por escrito con antelación. We stayed from October 9 to 12, 2025, as two couples. On the positive side: the decoration, pools and gardens are very well kept; the duplex rooms feel like small apartments and, in terms of infrastructure, the hotel meets expectations. We paid €880 per couple for the stay. On the negative side, the check-in was very poor: upon arrival reception only spoke French and told us Booking had reserved one person per room, so they wanted to charge us again the same rate. The staff member who initially served us was Hasna, and she was very insistent that we pay. Our normal booking for two couples was the one we had paid for and matches the rooms and prices published on the hotel website; I don’t understand why they tried to charge us double what is advertised. After almost an hour of discussion and when I called Booking, the hotel found someone who spoke Spanish and eventually apologized, admitting it was an application error. We also flagged that one guest has allergies and they offered no solution. The buffet was scarce and repetitive each day. They required deposits: €50 (security) and €10 per pool towel (refundable). Also, despite informing them we were leaving at 6:30 AM and being told they would prepare something for breakfast, nothing was prepared. Conclusion: the hotel is worth visiting for its facilities, but reception service and reservation handling need training and better controls. Keep and confirm Booking confirmations and, for allergies/special requests, get written confirmation in advance. — Antonio
francisco
11 months ago
2.0
Solo estaba bien la habitación
Cons: Las comidas faltan. Personal de recepción estupidos y desagradables
Davy
1 year ago
9.0
Propre, calme, personnel agréable et professionnel, très bon restaurant très varié
Nicolas
1 year ago
8.0
The staff are the best. All of them very friendly, helpful and accommodating. Lovely people that put a lot passion and care into their jobs
Cons: The food needs improving. You could tell that the quality of the ingredients was sub par and also certain things like the fries, nuggets,etc. anything that was fried in oil just had an unpleasant taste.
Joyce
1 year ago
8.0
The pool. Extensive salad bar
Cons: Wasn’t permitted to eat in the restaurant only the buffet
Aurelie
1 year ago
10.0
Le personnel est adorable et Hotel très propre
Cons: Rien
Baptiste
1 year ago
5.0
La chambre et la piscine
Cons: La nourriture trop occidentale
Steve
1 year ago
8.0
RShiipp
1 year ago
6.0
Everything here is adequate. Most of the staff were excellent. The food was good with a great selection of dishes. The pool area is OK. When it comes to drinks we were never sure what we were getting. Not sure they serve alcohol in many of the drinks apart from beer and wine. Location is OK but you cant walk anywhere. Taxis and shuttle buses are available and the city centre is only 25 minutes away. The room was adequate. Some iffy tiling and messy silicone but everything worked. Definitely 3 star not 4.
458steelb
1 year ago
10.0
Staff are super friendly, rooms and food is great! Really enjoyed my stay! Also it was our birthdays and the staff couldn’t have made it anymore special for us! Thank you!
305nickys
1 year ago
10.0
Me and my husband booked a last minute trip through TUI for some winter sun. We got a very good deal for 10 days visit. Zero complaints. The food is great quality. We dined in the buffet most nights and then had 2 visits to the on site Restaurant. Both superb. Staff can’t to enough for you. There’s a shuttle bus daily to take you into Marrakesh and various activities throughout the day. Lovely pool. Clean facilities. Daily cleaner. Great value for money
Starts From
$191.00 / night
Lot B6, Zone de Zahrat Annakhil, Marrakech, MA
Nearby Landmarks & Visits
Fitness facilities
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Free wifi
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Call : (+212) 611 711 470
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