InsiderInns - Get Closer to the Dream

Ibtissame

1 week ago

1.0

Roma

1 week ago

1.0

Cons: The property did not have the same facilities that was advertised. There was no horse riding, The second pool was not available and was broken down. Wasp and fly all over the food no coverings Pest control issues Food hygiene is very poor Blood stains on the pillow and mattress Stained curtains Located further outside of Marrakesh

Hamid

1 week ago

5.0

Très bien

Cons: L heure du ménage très tardive pendant la sieste

Moncef

1 week ago

1.0

Rien

Cons: Nourriture / Propreté / Personnel

Chokri

1 week ago

10.0

Farid

1 week ago

5.0

Justine

1 week ago

10.0

Établissement très propre personnel très gentil

Rachids

1 week ago

4.0

De kamergroote.

Cons: Nou waar moet ik beginnen. Het was zeker geen 5 sterren hotel! Douche gordijn van plastic, geen fatsoenlijk toiletborstel. Kakkerlak in de badkamer. Op onze 1e (van de 4) dag kwam housekeeping pas om 23:30 om de kamer schoon te maken. Nadat we meerdere malen gebeld hadden terwijl we in de middag het bordje op de deur hadden hangen. Nadat we terug waren in de middag hebben we een dutje gedaan toen klopten de dames aan, wijnhadden gezegd: we gaan douchen en daarna kunnen jullie komen. Telefoon op de kamer deed het de ene keer de andere keer niet. Ontbijt was waardeloos, je kon tussen 7-10 uur ontbijten. Als je om 09:30 kwam was er niks meer over. Er was vooral veel deegwaren, geen groenten. Wat je normaal verwacht van een 5 sterren hotel. Het hotel is aan grondig vernieuwing toe. Hooguit 2 sterren. In plaats van een groot 2 persoonsbed, kregen we 2x queensize die tegenelkaar stond. Waardoor je in het midden dus steeds een kuil had.

salma

1 week ago

7.0

Meryem

2 weeks ago

10.0

COLLINS

2 weeks ago

10.0

C'est un hôtel que j'aime bien. C'est la 5 ème fois cette année que je suis là, vraiment j'adore.

Cons: Rien

Brahim

2 weeks ago

1.0

Te pool was ok

Cons: The hotel was not equipped with air conditioning, which made the stay uncomfortable. The breakfast was disappointing, with very limited fruit options—only watermelon and apples were available. The service also needs improvement. For these reasons, I cannot give this hotel five stars max 2 stars.👎

MUSTAPHA

2 weeks ago

3.0

Grande piscine

Cons: L’hygiène dans la salle de bain moyen et absence de brosses pour les toilettes. Nous n’avons vraiment pas apprécié les traces dans les toilettes en arrivant dans la chambre. Moquette dans le couloir dégueulasse.

ouaissa

2 weeks ago

10.0

El Mahfoud

2 weeks ago

5.0

Cons: Propreté vraiment nul Il ya des de la vaisselle dans le couloir devant les chambres depuis 2 jours

El amri

2 weeks ago

10.0

Khalid

2 weeks ago

7.0

Cons: La wifi très faible

adnane

2 weeks ago

5.0

Omaima

2 weeks ago

8.0

Ghita

2 weeks ago

4.0

Khalid

2 weeks ago

5.0

Bachir

2 weeks ago

1.0

Aziz

3 weeks ago

10.0

J'adore l'hôtel , tranquille, grand piscine, personnel serviable...

Cons: RAS

Karim

3 weeks ago

7.0

Le personnel L’endroit

Cons: Le petit déjeuner médiocre

Jaouad

3 weeks ago

7.0

Bien

Faouzia

3 weeks ago

10.0

Hotel calme propre personnel sympa acceuille tres chalereux

Cons: Rien a dire

MOHAMED

3 weeks ago

10.0

mohid

3 weeks ago

10.0

Tout

Cons: Rien

Moussa

3 weeks ago

10.0

khadija

3 weeks ago

4.0

Zinlaabidine

3 weeks ago

10.0

J'ai bien aimé l'hôtel et ce n'est pas cher

Cons: Rien

Alexis

1 month ago

10.0

Excellent je recommande l'hôtel accueil personnels la piscine le parking sécurisé

KHADIJA

1 month ago

9.0

Labbeiti

1 month ago

10.0

Une expérience inoubliable, l'hôtel magnifique, le personnel toujours à l'écoute et serviable, tout était vraiment parfait. Je recommande fortement cet hôtel.

Cons: Rien à dire

JALAL

1 month ago

10.0

j'ai bien aimé l'hôtel, l'accueil, le service, la piscine, le petit déjeuner, le personnel...

Cons: rien à dire

Nabih

1 month ago

10.0

Bon hôtel personnel sympa,super petit déjeuner,hôtel calme avec un grand piscine, trés bon choix pour profiter de Marrakech.

Cons: Rien

Labbeiti

1 month ago

10.0

En général c'est un hôtel que j'ai bien apprécié, sûrement je reviendrai en famille pour un autre séjour.

Cons: R.A.S

MOHCINE

1 month ago

10.0

Une expérience exceptionnelle L'accueil est chaleureux et l'équipe est de très bon conseil. Les produits sont d'une excellente qualité et le service a été rapide. Je recommande vivement et je reviendrai avec plaisir. »

Cons: Rien à dire

PEREZ

1 month ago

10.0

Es un buen hotel, el personal es muy amable, el desayuno es variado y tiene una piscina grande. Me encantó todo.

Cons: No hay nada que decir, todo está bien.

Mohcine

1 month ago

4.0

Zaawat

1 month ago

10.0

Bon hotel

Cons: Rien à dire

Faouzia

1 month ago

10.0

Nice hotel jai passé tres belle journée tout parfait bon service

Cons: Rien a dire

Labbeiti

1 month ago

10.0

Un séjour agréable

Cons: R.A.S

Labbeiti

1 month ago

10.0

J'ai bien adoré l'hôtel

Cons: R.A.S

Ayman

1 month ago

10.0

J'ai passé de très belles journées dans cet hotel . Tout était parfait l'accueil le service la propreté et la qualité du wifi, qui fonctionnait trés bien.

Labbeiti

1 month ago

10.0

Un hôtel parfait

Cons: R.A.S

Drider

1 month ago

10.0

Faouzia

1 month ago

10.0

Personnel

Kay

1 month ago

1.0

Kay

1 month ago

1.0

Cons: Sehr schlecht!

Faouzia

1 month ago

10.0

Tranquiliter emlasement personnel tres satisfait

Kay

1 month ago

10.0

Katastrophe!

Cons: Essen und gute Atmosphere

Abderrahim

1 month ago

10.0

Amine

1 month ago

7.0

Kay

1 month ago

4.0

Gutes Essen

Cons: ACHTUNG Housekeeping ûd Reinigungsersonanal machen Stamking rund um die Uhr. Musste noch eine Nachts im Hotel ubernachten , da ich ́keine Lust hbe wieder andetes Hotel zu suchen. Leider hane ich mehrmals Direktion Bescheid gesagt aner es scheint keinem zu interessieren. Also Ruhe hier ist ein Fremdwort. FOTOS ANBEIvom Zimmer gegenuber um 1 h und 2 und 3 h Nachts.

Kay

1 month ago

1.0

Essen

Cons: Achtung Mitarbeiter machen Stalking. Beobachtung rund um die Uhr. Ich habe Fotos gemacht. Um 00 h , 1 oder 2 Uhr nachts sogar 4 Uhr gehen die Lichtzr im Zimmern ein und aus, Ich habe in einem Floor einen Zimmer gehabt. Im Floor ca 40 Zimmern waren nur 2 Gäste, Ein Mitarbeiter der Housekeeping öffnete neben die Tür Zimmer Nachrs und geht rein und raus , ich habe das Foto um 1h 2h und 3 h nachts heimlich gemacht , Zimmer gegenüber war tür auf und Licht an, ab und zu mal wieder aus. HAISMADCHEN GEHEN IM zimmer rein trotz Schilder dee Nicht Störung, in dee Tür. Die Mitarbeiter der Housekeeiping und Reinigungspersonal die bis 19h arbeiten obwohl das Hotel leer ist. Sie werden im Hotel rund um die Uhr heimlich beobachtet und gestört. Nie Wieder!

ahmedaR6868VB

1 month ago

10.0

I had an excellent stay at this hotel. The services were of the highest quality. My room was clean, spacious, well air-conditioned, and very comfortable. The staff were welcoming, professional, and always ready to help. The service was outstanding and made my stay even more enjoyable. I highly recommend this hotel to anyone looking for comfort, quality, and excellent service.

hamidn402

1 month ago

10.0

I had an amazing experience at this hotel and highly recommend it! The entire staff was absolutely wonderful, incredibly welcoming, and attentive throughout my stay. A special thank you to the whole team for making me feel so welcome. Another major highlight was the food—everything was delicious, and they offer a fantastic variety of options to choose from. A perfect 5-star stay

Maria jesus

1 month ago

8.0

sandy

1 month ago

10.0

AYA

1 month ago

9.0

HOTEL DE FAMILLE, CALME , PROPRE , BON ACCEUIL, PERSONNEL SERVIABLE. EN GENERAL J'AI BIEN AIME.

Cons: RIEN A DIRE

Zakaria

1 month ago

8.0

Alejandro Sturniolo

1 month ago

10.0

Muy buena estructura, comida, atención de la gente del hotel. Muy cordial la atención. La localización es un poco distante del centro

Cons: Aire acondionado en los lugares públicos sin funcionar. Seguro debido a la poca gente que había, pero se hacía complicado estar fuera del cuanrto

Habiba

1 month ago

5.0

Pour un hôtel 5 étoiles j ai trouvé que c est bizarre d interdire la visite de vos amis et de vous attendre au salon de la réception de l hôtel ainsi le mauvais comportement de l agent de sécurité de la nuit et qui a mal traité nos amis

ELMEHDI

1 month ago

10.0

The hotel is generally clean and quiet. good service

Cons: Nothing to report

Alice

2 months ago

8.0

Les chambres sont spacieuses, confortables et propres. Le personnel est très sympathique, professionnel, toujours souriant et à disposition. L'espace extérieur est très agréable (piscine, bar et restaurant).

Cons: La connexion wifi dans les chambres n'était pas bonne. Mais a priori cela était dû à un problème technique qui sera résolu très rapidement. La connexion wifi est parfaite dans les espaces communs, au restaurant et autour de la piscine.

Faouzia

2 months ago

10.0

Faouzia

2 months ago

10.0

Parfait

Kay

2 months ago

9.0

salima

2 months ago

10.0

chambre grande et propre, petit déjeuner varié; grande piscine avec snack toute la journée, personnel souriant et serviable.

Cons: rien à dire

imane

2 months ago

10.0

accueil parfaite avec un bon thé de bienvenue et gâteau marocain, personnel serviable, petit déjeuner varié. sûrement je reviendrai prochainement.

Cons: 6 km loin de la place jamaa lafna

Labbeiti

2 months ago

10.0

Hotel parfait

Labbeiti

2 months ago

10.0

J'ai tout aimé

PELIN

2 months ago

1.0

Mohamed Nizar

2 months ago

7.0

Comfortable room, clean and well furnished. Excellent bathroom.

Cons: The corridor lighting didn't switch on automatically. A button has to be pushed in darkness!

Youssef

2 months ago

10.0

Jean Michel

3 months ago

4.0

Kerin

3 months ago

9.0

Mohamed

3 months ago

9.0

Very Professional and Hospitable Staff especially Ms.Laila in the Front Desk. Wealthy breakfast options.

Cons: Nothing.

riham

3 months ago

10.0

Ayoub

3 months ago

3.0

Staff were kind and helpful, and the only good thing was that it was quiet to sleep — probably because nobody likes going to this hotel, I guess.

Cons: The hotel is far below a 4-star standard. As soon as we arrived for our anniversary, we started experiencing issues with the hotel’s service quality and amenities. There was no iron in the room, and the hotel refused to provide one, saying we would have to pay for their laundry service because they do not allow irons in the rooms. The towels in both the room and by the pool were poor quality. We even had to ask reception for pool towels, and they insisted that we return them to reception after use. Instead of feeling like valued guests at a supposed 5-star hotel, we felt as though they were doing us a favour whenever we requested something basic. There was no staff by the pool to assist guests or take orders, so we had to search for help whenever we needed anything. Some of the pool chairs and side tables were also very dusty. The breakfast was very disappointing. The msemen and harcha were clearly from the previous night and not fresh. At the buffet, the vegetables and fruits also looked old and not fresh. The service was poor as well. Although breakfast was included in our stay, we gave up on it after the first morning and chose to travel to the city centre for breakfast at restaurants instead. We were also disappointed that the hotel only provided two small bottles of water in the room on the first night and never replenished them afterwards. When we asked for more water, we were charged extra each time. The location is also inconvenient. It takes around 20 minutes by car to reach the city centre, even without traffic. Overall, the experience did not match the standards, service, or hospitality expected from a 4- or 5-star hotel.

Rony Gianni Glen

3 months ago

10.0

Saâd

3 months ago

5.0

Normal

Cons: Aucun avis

Khalid

3 months ago

6.0

فقط تعامل الموظفين

Cons: 1- المبنى قديم جدا و يحتاج إلى ترميم و تدخل سريع قبل الانهيار 2- الغرفة متهالكة وليس بها اي مقومات ال 5 نجوم 3- الافطار لا يصل حتى مستوى 2 نجمة

Abbes

3 months ago

1.0

L’emplacement et rien d’autres

Cons: Chambre salubre Salle de bain très sale Petit déjeuner nulle Il est trop cher mais je n’ai pas eu pour mon argent Hôtel très nul je ne le conseille à personne

Nathan

3 months ago

5.0

HICHAM

3 months ago

10.0

Je viens souvent à l'hôtel et j'ai des amis parmis le personnel. J'adore Riad Ennakhil

Cons: Rien à dire

IMANE

3 months ago

9.0

Hôtel parfait et calme Personnel serviable et à l'écoute Bon petit déjeuner

Cons: Hôtel loin du centre, il faut un taxi pour se rendre à la place environ 30 mn

Juliette

3 months ago

5.0

La chambre était très spacieuse ainsi que la salle de bain avec la baignoire. Le balcon vue piscine et sur les montagne était vraiment un gros plus.

Cons: Malheureusement notre séjour a été entièrement gâché par le personnel de ménage qui s’est généreusement servis dans nos affaires de toilette. Gommage, mascara, rouge à lèvre… les femmes de ménage se sont vraiment fait plaisir et aucun geste de la part de l’hôtel !!

noughouy

3 months ago

2.0

Extremely disappointing and unacceptable experience for a so-called 5-star hotel. The toilet in my room was filthy and still covered with human waste when I checked in. This is absolutely disgusting and shows a complete lack of hygiene and respect for guests. When I went to complain to the reception, the staff member was rude, dismissive, and completely unprofessional. Instead of apologizing or trying to fix the situation, he simply said it was “not his fault” and treated me badly. I paid 1230 dirhams for a single room with breakfast, and this is the level of service and cleanliness I received. This hotel does not deserve 5 stars at all. One of the worst hotel experiences I have had. I would definitely not recommend this place to anyone.

Ighafi

3 months ago

8.0

DELPHINE

3 months ago

7.0

L'hôtel est correct, le petit déjeuner est copieux mais il manque les crêpes marocaines. La piscine sympa. l'emplacement hors Marrakech permet d'être au calme

Cons: Le spa et Hamann ne sont pas engageants, la personne qui était à l'accueil se grattait les pieds et regardait son téléphone au lieu de nous accueillir et nous proposer les services offerts.

Faisal

3 months ago

7.0

Saed

3 months ago

3.0

not cleab

Youssef

3 months ago

10.0

HAMZA

3 months ago

8.0

أود اولا أن أبدأ بالتعبير عن إعجابي بهذا الفندق الرائع. الفندق هادئ ومريح، ولا يوجد به أي ضوضاء مزعجة. النظافة على أعلى مستوى، والغرف نظيفة ومرتبة. الأفراد العاملين بالفندق يمتازون بحسن التعامل والاستقبال، مما يجعل الإقامة ممتعة. ومع ذلك، أود أن أشارك بعض الملاحظات التي أتمنى أن يتم أخذها بعين الاعتبار. الفندق يحتوي على الماء المالح في الغرف، وهذا غير مريح للشرب. أتمنى أن يكون هناك بديل لهذا الماء، مثل توفير ماء صالح للشرب في صنابير الغرف. بشكل عام، أنصح بهذا الفندق، وهو يستحق التقييم العالي. التقييم: 8/10

hamani

4 months ago

5.0

Boulaich

4 months ago

10.0

Spacieux, piscine top,cuisine 5/5

MACHOUI

4 months ago

9.0

HOTEL CALME PERSONNEL AU TOP PETIT DEJ VARIE GRANDE PISCINE

Cons: LOIN DE LA MEDINA TAXI 100 DH

MAKOUI

4 months ago

9.0

J'AI TOUT AIME ACCEUIL.CHAMBRE .PISCINE.RESTAURANT.SALLE DE SPORT

Cons: 30 MN EN TAXI POUR ALLER A LA PLACE

4 months ago

1.0

Sarah

4 months ago

1.0

Staff were helpful and very friendly.

Cons: Definitely not a 5 star hotel. Facilities not good. Restaurant food was awful. Rooms are large but very dated and old (not very clean) carpets, ancient towels in bathroom which needed some work to make if look respectable.. Shower had to be hand held as bracket on wall broken, Safe in room didn't work properly. For the price really bad value.

Saad

4 months ago

8.0

Zineb

4 months ago

10.0

La propreté et la qualité du service et la gentillesse du personnel. La literie est impeccable

Cons: Le petit déjeuner pas très variés mais il ya l’essentiel

mollic1996

4 months ago

2.0

Do not stay at this hotel. We were put in this hotel by the airline when our flights were cancelled. There were 6 of us so were checked into three rooms - one of the rooms had a cockroach running across the floor, all rooms were dirty, in another room we also found a blood stain on the carpet. This is not a 5 star hotel, we were shocked by the awful condition and I highly recommend that you never ever come here.

Bilal

4 months ago

8.0

Marc

4 months ago

4.0

Il n’a de 5 étoiles que le chiffre

Cons: Réception quelconque le concierge nous a planté avec nos valises nous montrons le couloir et indiquant l’étage petit déjeuner pauvre limite basique.

Rim

4 months ago

6.0

Oussama

4 months ago

1.0

Elvira

4 months ago

5.0

Claudia

4 months ago

3.0

Cons: Pequeno almoço sem variedade . A limpeza deixava muito a desejar . Não foram prestáveis pedi um ferro de passar e disseram logo que não havia . O hotel estava praticamente sem hóspedes .

Athar

4 months ago

5.0

Nicola

4 months ago

9.0

Loved the hotel, large bedroom, cleaned every day, and Beds made up so nicely, balcony overlooking the pool! The food in the restaurant was great lots of choice for breakfast and we enjoyed the buffet evening meal! The Receptionists (especially the lady) were extremely helpful and organised a couple of trips out! In fact all the staff were friendly!

Nadia

4 months ago

6.0

Hassan

4 months ago

8.0

Salima

4 months ago

7.0

La chambre était complète avec tous les équipements et belle vue sur la piscine. Le staff est très accueillant (sauf spa). Accès facile, grand parking sécurisé. Localisation superbe. Le service est à la hauteur d un hôtel 5 étoiles.

Cons: Le buffet petit déjeuner était restreint: il n y avait pas de spécialités marocaines (crêpes, msemen et chfeng). Le jazzuci est payant alors qu il devrait être gratuit pour un 5 etoiles. La femme de l accueil au spa était austère. Il faudrait chauffer la piscine extérieure et ouvrir la piscine intérieure. Il y avait des tâches sur le tapis de la chambre.

Anass_

4 months ago

10.0

Ighafi

4 months ago

9.0

Ikhelf

4 months ago

8.0

RQuel

4 months ago

10.0

Do espaço de lazer

Cons: As funcionárias não vieram limpar o quarto mesmo com o papel de limpeza na porta

Saad

4 months ago

7.0

Bel emplacement, pas très loin de la ville, chambres spacieuses, beau jardin, petit déjeuner correct et salle de bains conséquente avec baignoire, et un personnel très agréable.

Cons: Moquette puante sentent littéralement les pieds, aucun accessoire dans la salle de bains pour un hôtel 5 étoiles (brosse à dents, peigne ni savonnette…), serviettes effilochées, pas de fer à repasser dans les chambres et service repassage indisponible…le comble quand on a une réunion programmée ! Pas de télécommande dans la chambres, verrou de la porte cassé…bref l’hôtel manque gravement d’entretien !

aboubakar

4 months ago

10.0

HOTEL VRAIMENT SUPER CHAMBRE PROPRE PETIT DEJ VARIE LA PISCINE, LE PERSONNEL, LE TOUT EST PARFAIT

Cons: RIEN A DIRE J'AI TOUT AIME

mamamadou

4 months ago

10.0

J'AI TOUT AIME, HOTEL ,PERSONNEL,PISCINE, NOURRITURE, SALLE DE GYM

Cons: TOUT EST PARFAIT

Farah

5 months ago

1.0

L’acceuil de la réception été très chaleureux que ce soit le monsieur de nuit ou la jeune fille de la journée

Cons: Pour un 5 étoiles il faut tout revoir la propreté le petit dej qui n’est pas très varié la piscine chauffante ne fonctionne pas en plus de ça il ne servent ni eau ni café ni thé pendant le séjour dans les chambres après avoir demandé on m’a répondu que c’était juste pour le premier jour Mais je suis descendu à la réception la jeune fille été très aimable elle a régler le problème de suite

mountassif

5 months ago

1.0

Erik

5 months ago

6.0

Höfliches Personal, gutes Essen, großes Zimmer

Cons: Keine Klobürste, es war fast unmöglich zu duschen, weil kein Wasser aus dem Duschkopf kam, den Föhn, habe ich versehentlich von der Wand gerissen weil er nur mit einer Schraube befestigt war.

Samuel

5 months ago

8.0

Personnel de l’hôtel aux petits soins( parking, petit déjeuner, femme de ménage, réception ect )

Aziza

6 months ago

1.0

Petit déjeuner Très froid placement hôtel c’est très calme

Cons: Clime il marche pas il fait très chaud Il mon changer la chambre plusieurs fois

Hafida

6 months ago

9.0

Magnifique cadre au calme. Une chambre très confortable avec vue sur la palmeraie. De beaux espaces pour se détendre. Un très bon petit déjeuner . Personnel au top.

Marylin

6 months ago

6.0

Nous avons été relogés dans cet hôtel suite à notre vol annulé . Le personnel, ainsi que le directeur ont été adorables et aux petits soins ! L’hôtel est malheureusement vieillissant et mériterait d’être un peu rénové.

Philip

6 months ago

8.0

Location was great for the conference I was attending.

Cons: Needed to use cash for all transactions.

Adil

6 months ago

5.0

Rien

Cons: Le spa, le petit dej

Youssef

6 months ago

6.0

Kadia

7 months ago

9.0

Khaled

7 months ago

1.0

Zakaryae

7 months ago

3.0

Omar

7 months ago

5.0

moatadid

7 months ago

7.0

Abdeslam

7 months ago

5.0

Donna

7 months ago

10.0

Yassine

7 months ago

10.0

antonio

7 months ago

9.0

Piti déjeuner

Cons: Rien

Hichame

7 months ago

1.0

Hicham

7 months ago

6.0

El mati

7 months ago

7.0

Asmae

7 months ago

10.0

C’était très bien

Ighafi

7 months ago

8.0

Hans

7 months ago

6.0

Zeinab

7 months ago

9.0

Værelserne er kæmpe store og der bliver gjort rent hver dag.

Cons: At fjernsynet tænder midt om natten af sig selv 😂

agnès

7 months ago

9.0

Trésor

7 months ago

2.0

حسن Hassan Mahajna

7 months ago

6.0

Mehdi

7 months ago

1.0

mumkelgreen

7 months ago

2.0

This is the worst hotel I have ever had the mis fortune to stay in - I read the bad reviews before I booked and thought It cant be all that bad but I wish I had listened to them. When we arrived we were shown to our room which we had been given an upgrade (only to realise that we were only 2 of 10 people staying so not really an upgrade) anyway the room was pleasent however that is where positives end - we had booked all inclusive only to be told 2 hours after arrival they had no beer and that we couldnt get any - after a lot of talking to management we finally were offered an altervative beer but it did take some arguing with them. Then we tried dinner - the food was horrendous with no choices to try and select something different by the 3rd day I was living off of bread rolls for my dinner as they were the only things that were edible. The staff were really rude and unhelpful and is most deffinitley not a 5 star hotel . There was no entertainment, indoor pool was empty and "spa jucuzzi" only has one jet of water working. If looking at this hotel please do take this review as how we found it and not just being negative - please do not waste your money by booking here i wish I had taken this advice before I booked !!!

Franklin

7 months ago

10.0

paul

7 months ago

10.0

Tout

Cons: Rien

zainab

7 months ago

1.0

92shirleye

7 months ago

6.0

The location is a cab journey into the centre of Marrakesh and the hotel doesn’t supply a shuttle! I was aware of this when I booked the hotel. To get a taxi is easy through the hotel, the cost is between £8-£25 depending on the driver. So can be expensive if travelling in daily. The room 149 ground floor pool view was clean and had a fridge, the bed was comfy and I slept really well, it was cleaned daily with fresh towels etc. the food had a great selection and I didn’t get hungry however I can see why some people might not like it. What made the hotel was the staff (fati in the bar and restaurant) she really did look after us. I feel only my opinion that it would be mayhem in the summer if you were all inclusive as only one bar, I don’t drink alcohol however there wasn’t much choice for people who did, if u want a hotel that is away from the hustle and bustle this is the one for you.

Mehdi

7 months ago

8.0

Le service

Cons: L'odeur de la cuisine dans ma chambre le matin

Colin

7 months ago

10.0

Amoin Vanessa

7 months ago

10.0

Mamadi

7 months ago

8.0

Karim

7 months ago

7.0

Calme grand établissement place de parking disponible

Cons: Le petit déjeuner est pas digne d’un 5 étoiles Les machines à café sont à revoir C’est triste être dans un pays où les oranges sont abondantes et d’avoir un machine avec eau et colorants pour le jus d’orange

Samira

7 months ago

6.0

La diversité du petit déjeuner.

Cons: Les toilettes pour un 5 étoiles laissent à désirer. L’entretien de la chambre n’était pas fait au quotidien. Les tasses de café ont traîné 4 jours malgré nos demandes répétées de les changer. Nous avons dû insister à l’accueil pour que notre linge soit pris en chambre malgré nos multiples relance par téléphone. Le personnel pas très accueillant, on vous regarde à peine en vous répondant. La salle de sport pas du tout entretenue. La piscine intérieure pas opérationnelle. Pas d’eau en chambre.

stephanie

7 months ago

10.0

Mohamed Amine

7 months ago

3.0

The receptionist, He was helpful.

Cons: I specified in my booking 1 double bed and I got a twin bed room, I had to change the room twice, the 2nd room didn't have Wi-Fi network neither a 4G coverage, 3rd room no Wi-Fi I had to use my 4G, also the room had no towels, no welcome water, no flip flops, for a 5 stars hotel these are the basics, additionally there's hair inbl bathtub from previous occupiers, and the electrical socket is in bad position ergonomically under the drawer next to bed. I rate maximum 3 my expérience in a 5 stars hotel.

Bahija

7 months ago

10.0

Très bien

ASMAHANE

7 months ago

5.0

Partie piscine sympathique

Cons: Établissement qui a mal vieilli, les chambres étaient limite, SDb avec lavabo bouché, sèche cheveux délabré, lit d’appoint cassé

MAJDA

7 months ago

7.0

La beauté de l’accueil le hall est somptueux Les chambres sont spacieuses et la terrasse très agréable

Cons: La piscine intérieure était fermé c’était la raison pour laquelle j’avais choisi cet hôtel Le petit déjeuner très moyen pour un cinq étoile Les moquettes sont tachées la robinetterie laisse à désirée

Jawad

7 months ago

6.0

Giovanni

7 months ago

7.0

Un hotel correct avec un bel accueil de la part du personnel

Jihane

7 months ago

10.0

Hôtel calme personnel super sympa hôtel propre qualité prix c’est vraiment le top

Cons: Ras

hanane

7 months ago

9.0

Très bonne emplacement très jolie très grands personnel au top

Cons: Rideau de douche à changer mais c’est un détail c’est juste pour aider à amélioré Et ma porte était cassé

radi

7 months ago

2.0

rachid

8 months ago

7.0

Abderrahim

8 months ago

10.0

Tout excellent

Cons: Top

Badir

8 months ago

7.0

Abdullah

8 months ago

4.0

Meyra

8 months ago

8.0

Fatma

8 months ago

5.0

Literie confortable, chambre propre, chauffée, personnel gentil et attentionné

Cons: Les espaces communs ont un aménagement très vieux et mériteraient un rafraichissement de ce siècle, les repas très peu engageants, même pendant le petit-déjeuner. Espaces communs non chauffés

Hamza

8 months ago

8.0

jean

9 months ago

8.0

The building itself was very nice and well located near the friend I was visiting. The staff at the reception was extremely nice. The swimming pool and bar made for a very peaceful enjoyable time.

Cons: The breakfast was ok but suffered two limitations: 1. the coffee was really NOT good and I had to switch to tea 2. when a group comes in, the buffet very quickly runs out of food The room was "tired" 1. the bed lamps were broken 2. the bath towels were very old and thin

Adam

9 months ago

10.0

massimiliano

9 months ago

10.0

mankaworld

9 months ago

2.0

This hotel is an absolute disaster. Any positive review is a lie. Just the parking lot and lobby feel like a nightmare — dark, dirty, and falling apart. No one helped with our suitcases, the hallway lights barely worked, and plaster was falling off the walls. The room was horrifying: thick dust everywhere, a rusted bathtub, cracked walls, a stained toilet, torn and nicotine-stained lampshades, dirty mirrors, and a huge spider waiting for us. Everything felt neglected and filthy. The all-inclusive is a joke: the pool bar was closed, and the indoor bar had five half-empty sodas and one vodka that smelled awful. This experience was shocking for the price we paid. If you value your time and money, stay far away. The 70+ one-star reviews are telling the truth — this place should be shut down immediately.

Mohamed

9 months ago

10.0

Echine

9 months ago

9.0

robertkN3932DS

9 months ago

2.0

Any positive review about this place is 100% a lie. This hotel shouldn’t even be open, let alone have five stars. Without exaggeration, this is a one-star hotel at best. Even pulling into the parking lot felt like arriving at an apocalyptic movie set. The lobby and reception were dark, depressing, and in terrible condition. We pushed our own suitcases in because nobody offered any help. After handing us the key, we walked down a hallway where the lights turned off after about 15 steps — and the plaster on the walls was peeling and falling off everywhere. The moment we opened the door to our room, we knew we weren’t staying. We immediately started taking photos for Booking.com and began searching for another hotel. The carpet looked like something out of a horror movie. The dust was so thick I could literally write my name in it. The bathtub was rusted, the walls were brittle and cracking, the toilet was stained, the hinges were rusted, and a huge spider was waiting for us. The lamp shades were torn and nicotine-stained, the mirrors looked like they hadn’t been cleaned in 3–4 years, and everything felt dirty, old, and neglected beyond belief. The only remotely positive thing I can say is that the bed had linens and was a decent size — and that’s where the positives end. We paid for all-inclusive, so we checked the pool bar (closed) and then the indoor bar, which had five nearly empty Sprite bottles and one bottle of vodka that smelled like gasoline. That’s what they call “all-inclusive.” This experience was genuinely shocking, especially considering the premium price we paid. It’s not even close to meeting the standards of a 1-star property. If you have any sense, stay far away from this hotel. Read the other 70+ one-star reviews — they’re all telling the truth. This place should be shut down.

MOHAMED

9 months ago

9.0

Razak

9 months ago

4.0

Very good

Cons: The internet keeps breaking and this was very poor and carpets in the rooms need to be cleaned or changed.

Abdullah

9 months ago

4.0

مساحة الغرف و كبر السرير كذلك تصميم المبنى على الطراز المغربي و شكرا خاص فقط للاخت ليلى و العاملون على البوابات

Cons: فندق كئيب جدا جدا كأنك في سجن الممرات مظلمه و وسخه الغرف كلها تحتاج لتجديد و الصيانه ممنوع دخول الاكل من الخارج كأنك عايش في عزله او سجن بعيد عن وسط المدينه حتى ثلاجه في الغرف غير متوفره ما يستحق السعر اكثر من 1000 درهم لليله ولا يصنف 5 نجوم يحتاج اداره جديدة و صيانة و تنشيط للمكان

Marcel

9 months ago

7.0

TAIEBI

9 months ago

6.0

Yassine

9 months ago

6.0

Rabab

9 months ago

3.0

Moumen

9 months ago

10.0

chrishA6849TW

10 months ago

10.0

Do not look too much in to the bad reviews, we are on our last day here (of 7) and it’s been fantastic. If you want a lovely relaxing holiday this is absolutely the place. I really do not understand why some people do not see this, probably they are the sort that are never pleased or been very unlucky! So, Staff.. couldn’t be more helpful, waiters, chefs, reception, manager all brilliant! It’s not difficult to be nice to people is it?! Im sure they would have been just as nice even if we didn’t tell them what a great job they were doing. Food.. I loved every meal.. you’re in Morocco! Not UK.. some people obviously need reminding. Amazing Moroccan food cooked by excellent chefs .. really nice. Accommodation.. Great rooms very spacey .. absolutely no complaints Drink.. You have to go to the side bar to get your drinks not the one by the side of the pool (unless you want to pay for the cocktails etc) but that’s no problem at all.. it’s still right next to pool but inside. Entertainment.. music around the pool and chat to people you meet.. theres nothing else but there is loads to do out and about. Tip.. Download the Get your Guide app (orange G) cheap trips on there .. Overall if you’re expecting a 5 star UK type experience then go to a five star hotel in UK. Everyone who works here were fantastic.. it’s been a very relaxed week away.. thanks to all the staff 🤘👍

BIAD

10 months ago

7.0

otmane

10 months ago

9.0

lucybO8758VI

10 months ago

2.0

THE MOST DISGUSTING HOTEL DO NOT GO HERE It needs to be knocked down Management are absolutely useless! Unless you have a death wish don’t go to this hotel

Rob

10 months ago

7.0

zeer vriendelijk

Jai

10 months ago

8.0

Friendly staff comfy bed.

Jamal

10 months ago

7.0

Ligging aan de grote weg van Marrakech

Cons: Groot hotel is aan renovatie toe.

Otman

10 months ago

10.0

Nazir

10 months ago

7.0

Rooms

Cons: Bathroom shower

Bilal

10 months ago

8.0

Mariann

10 months ago

1.0

Cons: Ez nem egy 5 csillagos szálloda. Sem a szobák sem a szolgáltatás minősége nem volt elfogadható. Bővebben a Booking felé kifejtettük már a véleményünket!

Ahmed

10 months ago

9.0

Les matelas étaient confortables, les chambres sont spacieuses, le personnel sont courtois et professionnel Je retournerai au même hôtel lors de mon passage à Marrakech

Cons: La moquette ds les chambres et les couloirs, nécessitent un nettoyage profond, soit un rafraîchissement

S2631STchanc

10 months ago

2.0

ABSOLUTELY DISGUSTING DO NOT STAY HERE!! Me and my partner came to stay at this 1 star hotel , because that’s what is really should be absolutely dreadful and dirty . as we arrived to the old dusty building , the reception staff was RUDE . Room was dirty blood on sheets , stains on walls dirty cups plates ,flys everywhere !!! all over the food in the food hall and cold . we also had to buy drinks as this was the only way to get any service at times bearing in mind i booked all inclusive. leaving the hotel i was hit with all different charges and even told to pay for drinks i already paid for i chose not to argue and just paid to be told by reception staff that the bar staff were actually charging me double per drink(180MAD)equivalent to about £15 !!. they didn’t want to refund us ! also the toilet and stains all over it they don’t change the sheets . towels were dirty even when we called for new ones still dirty flys in cups it’s just too much to say about my experience at this dirty place also the lights in the hall way it’s like something out of a scary movie , they don’t automatically come on so it’s very dark very dark like someone could be waiting for you in the hallway and you would see . very unsafe please do not stay they need to close the whole Place DOWN !! HEALTH hazard ⚠️

Romeo

10 months ago

8.0

Zimmer, Ausstattung, Komfort

Cons: Das Buffet war gut. Ein Entrecot schlicht ungenießbar. Stolzer Preis

Donia

10 months ago

6.0

Lemb's

10 months ago

10.0

The property was first class, the staff was very polite and welcoming. Before, asking for anything the was already anticipating.

Cons: Nothing, everything was perfect it’s deserved the 5 stars level

soufiane

10 months ago

8.0

754tayahk

10 months ago

4.0

This property does not reflect the standards of a five-star hotel. Throughout our stay, we encountered consistent arrogance and unhelpfulness from staff, with information often being misleading or contradictory. Unless you are booked on an all-inclusive basis, even basic services such as ordering a drink or arranging a taxi are unnecessarily difficult to access. The experience overall was disappointing and far from the level of hospitality expected at this category of hotel. Additionally, while the location may appear close to Marrakesh’s Medina, in reality it is costly and time-consuming to travel to and from the city, with no nearby shops or conveniences available.

YASSINE

10 months ago

6.0

Seilim

10 months ago

7.0

Le personnel était très professionnel, toujours souriant et aux petits soins pour la clientèle. La chambre est assez spacieuse. La nourriture était excellente.

Cons: Niveau salle de bain: rideau vieillissant (ça fait sale), et le pommeau de douche était complètement entartré. La connection Internet est très mauvaise, je ne recommande donc pas si besoin régulièrement d'internet! Service pressing : j'ai dû appeler 8 fois avant qu'on daigne me répondre.

Hashmi Saif

10 months ago

5.0

Hotel is suitable for people over 60 s

Cons: Old

ameliabE1740YC

10 months ago

2.0

This was by far the worst “five-star” hotel I’ve ever stayed in. On arrival, my room was dirty, the bathroom bin hadn’t been emptied, and the toilet was unhygienic. The food was extremely poor, with some dishes looking reheated from previous days and birds flying around the buffet area. Choices were very limited, and since I was travelling with someone with allergies, we often had to eat out or order in to avoid going hungry. There was no complimentary water, and the WiFi barely worked in the rooms or around the hotel. Even the sun loungers and communal areas were dirty. Nothing about this place reflects five-star standards — it felt more like a neglected budget hotel. Overall, a huge disappointment and not worth the money. 0/10.

Sana El

11 months ago

8.0

Heb daar 2 nachtjes geslapen over het algemeen wel prima enkeld het ontbijt is niet geweldig

joel

11 months ago

4.0

Hôtel vieillissant a rafraîchir, le personnel est a l écoute et sympa c est le seul vrai bon point pour le reste tout est à revoir , salle de bain qui a fait son temps , Matela aussi , une seule prise fonctionnelle dans la chambre , petit déjeuner pas fou du tout , pas de jus pressés , viennoiseries un peu dures, msemens durs ect... Seul bon points les oeufs au plats fait minute.

Antonio

11 months ago

7.0

Jihane

11 months ago

5.0

Felix

11 months ago

9.0

Cons: The buffet was not extra

Mohammed

11 months ago

2.0

Fabien

11 months ago

7.0

Abdelhamid

11 months ago

6.0

bencherqui

11 months ago

8.0

Très bien

Cons: Rien

Karim

11 months ago

8.0

id

11 months ago

8.0

hannahd263

11 months ago

8.0

We booked this hotel as we were unhappy with the first one we arrived too. It was like a palace compared to the first hotel we arrived at. The pool area is stunning, especially of a night. The staff are very helpful. The rooms are defo 5 star for Morroco. The restaurant is nice, we went all inclusive and the adults were very happy but if you have picky teenagers prepare to buy a few dinners off the menu so they actually eat something lol. Drinks were fine. Service was wonderful. Spa was nice. WiFi isn’t great but they have an English film channel on the TV if you want some background noise going to sleep or need some time out of the heat. Music playing by the pool and a gentleman singing in the evening which was lovely. I really don’t understand the other reviews about staff rudeness because they were all exceptional with us. Very clean hotel as well, but flies and wasps by the poolside were very annoying (I know there’s nothing to be done about that but just a warning as we had to chuck and replace drinks after leaving them for literal seconds)

Salwa

11 months ago

5.0

pascal

11 months ago

8.0

La gentillesse du personnel, la propreté des lieux

Cons: La carte du restaurant est moins appétissante que celle du room service

mohamed

11 months ago

1.0

Rien

Cons: Tres sales

Laila

11 months ago

1.0

Hamza

11 months ago

7.0

very calm and relaxing

Nabil

11 months ago

8.0

Marouane

11 months ago

2.0

Cons: Les chambres nécessitent l'entretien

Mhamed

11 months ago

7.0

Nassima

11 months ago

10.0

Yasmina

11 months ago

7.0

Othman

11 months ago

8.0

Omar

11 months ago

6.0

Abderrahmane

11 months ago

10.0

Agzan

11 months ago

10.0

Alles van de luxe tot aan de service

Cons: Niks

Medy

1 year ago

7.0

Piscine extraordinaire

Cons: Chambre d'un 2 étoile

EL ALLAM

1 year ago

7.0

⭐️⭐️⭐️⭐️⭐️ "J’ai passé un excellent séjour avec mon fils dans cet hôtel. Le service est impeccable, le personnel est très professionnel et attentif, toujours disponible pour répondre aux besoins des clients. Je suis vraiment satisfait et je recommande vivement cet établissement !"

Cons: Rien.a dire

Tanj

1 year ago

3.0

The staff were helpful.

Cons: The room wasn’t cleaned and I asked numerous times for it to be cleaned and no one came. There were cockroaches in the room. My mate was itching due to the room. There was only AC in the room not in the corridor or lonby. I would not recommend.

Sara

1 year ago

1.0

Cons: C’est avec regret que j’écris ce commentaire. Nous sommes venus à trois familles, car j’avais l’habitude de séjourner dans cet hôtel. Quelle déception… Une véritable honte. Vous ne tarderez pas à perdre vos étoiles, et ce serait tout à fait justifié. Tout a changé : les lits sont cassés, nous avons eu des problèmes de climatisation pendant les deux jours de notre séjour. Sous 46 degrés, avec deux enfants de moins de 5 ans, c’était extrêmement difficile. Pour un hôtel censé être un 5 étoiles, c’est tout simplement inacceptable. Le petit-déjeuner n’a plus rien à voir avec ce qu’il était : des produits surgelés, du pain rassis de la veille, du jus qui n’est plus frais, stocké dans des cartons infestés de fourmis, et du fromage dur comme de la pierre. Concernant l’état des chambres : du vomi sur la fenêtre de la première chambre occupée par mes parents ! Un lit cassé dans la seconde ! La moquette est dans un état lamentable, je préfère ne même pas en parler. Des prises arrachées, dangereuses pour les enfants… J’ai honte d’avoir emmené ma famille dans un tel endroit. Nous étions huit, et vous venez de perdre huit clients d’un seul coup. Le gérant est conscient de la situation mais ne semble pas vouloir faire d’efforts pour redresser la barre. Je suis reparti triste et profondément déçu. Quelle honte.

Sara

1 year ago

1.0

Cons: C’est avec regret que j’écris ce commentaire. Nous sommes venus à trois familles, car j’avais l’habitude de séjourner dans cet hôtel. Quelle déception… Une véritable honte. Vous ne tarderez pas à perdre vos étoiles, et ce serait tout à fait justifié. Tout a changé : les lits sont cassés, nous avons eu des problèmes de climatisation pendant les deux jours de notre séjour. Sous 46 degrés, avec deux enfants de moins de 5 ans, c’était extrêmement difficile. Pour un hôtel censé être un 5 étoiles, c’est tout simplement inacceptable. Le petit-déjeuner n’a plus rien à voir avec ce qu’il était : des produits surgelés, du pain rassis de la veille, du jus qui n’est plus frais, stocké dans des cartons infestés de fourmis, et du fromage dur comme de la pierre. Concernant l’état des chambres : du vomi sur la fenêtre de la première chambre occupée par mes parents ! Un lit cassé dans la seconde ! La moquette est dans un état lamentable, je préfère ne même pas en parler. Des prises arrachées, dangereuses pour les enfants… J’ai honte d’avoir emmené ma famille dans un tel endroit. Nous étions huit, et vous venez de perdre huit clients d’un seul coup. Le gérant est conscient de la situation mais ne semble pas vouloir faire d’efforts pour redresser la barre. Je suis reparti triste et profondément déçu. Quelle honte.

Hafif

1 year ago

7.0

Le personnel super aimable. S'il faut le noter, je donnerai 10/10.

Cons: Encore un effort à faire au niveau cuisine (menu). Le personnel superserviable. Ascenseur à entretenir. .

riham

1 year ago

10.0

Tout la propreté le personnel la piscine la taille des lits le room service

ali

1 year ago

4.0

moyenne

Zaoui

1 year ago

1.0

Ikram

1 year ago

6.0

khalidi2016

1 year ago

8.0

Bon rapport qualité prix

Cons: il faut prevoir des entretiens de l'établissement pour le maintien .. pas d'animation et aussi pas maître nageur

ezzarouali

1 year ago

10.0

Fatima Zohra

1 year ago

8.0

khalidi2016

1 year ago

8.0

Rapport qualité prix..petit déjeuner excellent..la piscine est propre

Cons: il faut prevoir des entretiens de l'établissement pour le maintien. Pas d'animation et aussi pas de maître nageur

khalidi2016

1 year ago

8.0

Hassan

1 year ago

10.0

جيد جدا

Cons: جيد

Tarik

1 year ago

10.0

Super

Cons: Rien

Gautier

1 year ago

8.0

Reece

1 year ago

1.0

I didnt stay in this property long enough to find something I did like, however based on what I seen, which was the reception and pool area its safe to say there probaly wouldnt have been much to like if anything.

Cons: I managed to see the entrance, the foyer and the pool area. I didn't like any of them and I cant recall one thing within this hotel in my brief stint I was there which would give me any promise this it would improve through out the hotel. As you enter through the old rickety wooden gate into the 'yard' you will already have a feeling that the stay here isn't going to be great. Through the old front wooded main entrance into a dark and dreary foyer area surrounded by old brown leather recliners you will not be greeted with a beverage but with an unprofessional receptionist. The receptionist while you booking you in will have multiple conversations with other people as they pass and completely ignore you all whilst you are checking in. At this stage, after peeling myself of the recliner while still waiting to check in, I ventured into the 'pool' area to have a look around. It's certainly a pool and its in an area however its not an area you would enjoy spending time and look to relax. More prison court yard with a hole in the ground filled with water. At this point, we decided to check out albeit we still wasn't checked in and after being refunded for the tourist tax, which to confirm we were incorrectly over charged for requested for a refund and a taxi to leave. The refund I was told to take it up with booking.com. 15minutes later as the taxi arrived and the bell boy done a deal with the taxi driver we was on our way. As the saga continues regarding the refund (I was being polite to the hotel before this stage and explained I booked the wrong hotel in error, which I booked that day) HOWEVER due to the fact the hotel continue to ignore my request for a refund and haven't even acknowledged my message/email a week later I thought it would be easier to provide genuine feedback and honest review for other people traveling to the hotel.

Adil

1 year ago

10.0

Oumwijdane

1 year ago

5.0

thomasdV6233QP

1 year ago

8.0

This hotel is wonderful. We are a couple wanting to reset and step away from life for 6 nights. This is bliss. The food is varied, fresh and lovely. The staff are friendly and wonderful. If you want an English breakfast, expect the staff to speak English, go to Benidorm. Rooms are spacious and clean and pool area lovely and contrary to previous reviews the pool was not "too cold". Highly recommend for couples looking to step away from their usual European vacation.

Oussama

1 year ago

4.0

Said

1 year ago

8.0

Said

1 year ago

8.0

خالد سيف

1 year ago

10.0

كل شي

Cons: لا شي

FLORENCE

1 year ago

9.0

Très agréablement surpris par cet hôtel. Une chambre spacieuse, confortable avec une literie excellente. également une très grande salle de bain avec baignoire, ce qui n’est pas courant. Un personnel courtois, discret, et très attentionné(Accueil, restaurant, équipe pour les chambres). Un excellent rapport qualité/prix sur les buffets, que ce soit le petit déjeuner, le déjeuner ou le dîner. Nous reviendrons avec plaisir

Cons: Peut être ajouter des prises électriques dont une pour USB dans les chambres

767martinal

1 year ago

10.0

I booked this hotel as we got a great deal. After booking I read some negative reviews and was anxious about staying there. The hotel far surpassed our expectations. The staff were incredibly helpful and responsive (especially in the restaurant and at the poolside). The pool, sunbeds, room and communal areas were lovely and spotless. The food was somewhat limited but we enjoyed each meal we had. A really enjoyable break.

Chilah

1 year ago

8.0

Aziz

1 year ago

6.0

Mohamed

1 year ago

8.0

Faycal

1 year ago

9.0

Très bon accueil et personnel à l’écoute , mes filles ont adoré la piscine et l’accueil du personnel ainsi que la restauration étaient parfait. Les chambres étaient superbes et les femmes de ménage et leur manager au top superbe semaine en famille. Fayçal

Faycal

1 year ago

10.0

Un accueil exceptionnel malgré notre arrivée un peu en avance. Nous avons été accueilli à bras ouverts. Les chambres étaient déjà prêtes et propres. Le personnel est bienveillant et toujours souriant et surtout à l’écoute afin de répondre à toutes nos demandes très rapidement. Le personnel de l’accueil, les femmes de ménage en passant par la gouvernante et surtout la direction ont tous été formidable avec nous. Quant au service restauration c’est exceptionnel. En effet, les repas sont variés afin de répondre au mieux aux goûts de chacun😋. La piscine est exceptionnellement propre un nettoyage régulier est effectué ( il est visible par les personnes matinales comme nous 😉) et de la belle musique pour bronzer au soleil. Je conseille vivement cet établissement à toutes les personnes qui veulent passer des vacances inoubliables. Hâte de revenir l’année prochaine. Merci à toute l’équipe 🙏🙏.

Cons: RAS

Abdelmajid

1 year ago

10.0

Bouazza

1 year ago

4.0

Cons: Interdiction pour les femmes de se baigner en burkini dans un pays musulman!!! Cette interdiction n est annoncée nul part lors de la réservation.

Fatima

1 year ago

10.0

J’ai vraiment tout aimée. C’est super propre ! Le personnel est super gentil! Le room service juste au top aussi

Soumia

1 year ago

1.0

Cons: Experiencia desagradable para 2 dias de descansos

Yesmoonlight

1 year ago

2.0

I stayed at this resort in July 2025, expecting a relaxing, all-inclusive five-star holiday. Instead, I experienced one of the most upsetting and underwhelming holidays I’ve ever endured. From the moment I arrived, it was clear that this resort fell dramatically short of its promises — both in quality and in care. 1. Appalling Food Provision and Health Negligence As a diabetic, I rely on consistent meals to manage my condition. The resort only offered three set meals per day, with no snacks or provisions in between. One morning, I missed breakfast and informed the staff of my medical need. After a long wait, I was given a menu — only to be told I’d have to pay for any food, despite being on an all-inclusive plan. This was not only disappointing, but genuinely dangerous to my health. There were no snack options, no ice creams, and nothing as snacks. 2. Limited Facilities and Zero Entertainment Only one restaurant was available to guests, despite another on the premises being strictly off-limits. This created an uncomfortable sense of exclusion. There were no activities, no entertainment, no evening programs, just an empty itinerary. Guests were left either in their rooms or by the pool with nothing to do. It felt more like a waiting room than a holiday. 3. Completely Unusable Wi-Fi The Wi-Fi was virtually non-existent. Even the DJ, who provided the only sliver of entertainment, had his music repeatedly cut off due to poor connectivity. In today’s world, such internet issues are unacceptable — especially at a so-called luxury resort. 4. Dirty Rooms and Shocking Hygiene Standards The in-room phone didn’t work. I received no towels. No toilet tissue. No housekeeping whatsoever. The room was infested with ants and cockroaches, which was both unhygienic and distressing. Basic cleanliness should be a given — this felt like neglect. 5. Communication Issues and Language Barriers Staff were largely unable to communicate in English, making even the simplest requests frustrating. I once asked for two teas and was handed two toothpicks. That moment encapsulated the sheer lack of training and support provided to staff, and the disconnect in service delivery. 6. A Cold, Unkind Birthday I was at the resort on my birthday — 13th July. Not a single member of staff acknowledged it. No kind gesture, no small celebration, not even a greeting. For a hospitality setting, the lack of warmth was truly disheartening. 7. No Compensation for the Final Day Despite the many failings throughout the stay, the resort made no offer to compensate or make amends. My final day (14th July) was treated like any other, with no goodwill shown for the distress and disappointment I endured. --- This holiday was emotionally draining, physically uncomfortable, and thoroughly unworthy of the price or promises made. I left feeling let down, disrespected, and hurt. I would not recommend this resort to anyone, especially those with specific dietary or medical needs. I sincerely hope the resort takes accountability for this experience. Until then, I urge others to be cautious when considering this destination.

Hassan

1 year ago

5.0

ryanhK8415ZW

1 year ago

2.0

Rooms are spacious, big comfortable beds and air con worked wonders. Everything else, extremely disappointing, all inclusive was shocking, tucked away in the corner, very minimal selection and the drinks were warm. All inclusive guests were kicked out of the main dining area to allow for a big group who completely overran the hotel who treated it like a slum, spitting everywhere, being loud in the morning just very rude. Felt like we were an afterthought and a hindrance. Definitely not a 5* hotel it’s a mediocre 3 at best. AVOID AT ALL COSTS, it will put a negative on your visit to Marrakech.

هامان

1 year ago

10.0

Yaser

1 year ago

2.0

achilij mohamed

1 year ago

5.0

Abdelghani

1 year ago

8.0

Abdelghani

1 year ago

8.0

Jerome

1 year ago

3.0

La proximité de l’autoroute pour aller rapidement vers Casablanca sans traverser Marrakech

Cons: Hôtel club avec animation - ce qui n’est pas dit dans le profil booking de l’hôtel - donc si vous n’êtes pas en vacances avec tour operator votre séjour va être difficile. Le niveau sonore des animations est pénible si vous n’y êtes pas pour cela

Flavie

1 year ago

7.0

les animateurs été bien !

Cons: La nourriture, pas assez de choix et pas très bon pour un 5 étoiles. Les 2 personnes du personnel à l'accueil du restaurant, nous on manqué de respect, nous voulions juste regarder le match sur un écran avec notre repas et il s'est permis de mal nous parler et de s'énerver, ce n'est pas professionnel du tout

snewham74

1 year ago

6.0

Good points won’t take long! Very spacious and very clean rooms, serviced every day. Mini bar is no such thing it’s a small chiller!!! Tiny ants everywhere, they didn’t really bother me but if you don’t like stuff like than then it will be an issue. Pool area is stunning although a lot smaller than the photos suggest. Hotel was very quiet so no problem getting a lounger. Took ages to check in they couldn’t find our booking and Wasn’t shown around when arrived and had no idea that there was a shuttle bus to Marrakesh throughout the day. The hotel definitely favours French guests. Staff can’t do enough for them. Quiz night:French Kareoke night:French Music:day and night; mostly French. Even when the staff know full well you are English they speak to you in French and I know more Arabic than I do French! But that wasn’t appreciated at all Just makes you feel a little left out that’s all! Nothing wrong with French people and obviously it was a French colony so I get it but doesn’t stop you feeling left out! Not sure if it was because of eid but looking at the reviews at other times possibly not but didn’t seem like a lot of staff working so service was very slow, drinks selection available wasn’t great and there was an extensive snack menu advertised 3-5pm but there was nowhere near anything Like what was advertised. Bar also shuts at 11pm and not 1am like advertised on holiday sites, all inclusive guests are not allowed to use the pool bar which makes no sense whatsoever. Food is ok at best and not a huge amount of choice and if you go late on whatever sitting there is hardly anything left even though the hotel is quiet. Not worth the money paid that’s for sure and at a push this is a four star because of the facilities, defo not 5. Would I return? Maybe if it was half the price!

Fatou bintou

1 year ago

7.0

Tres beau cadre

Cons: La nourriture pas variée et pas locale

clareianhobp

1 year ago

4.0

No 5 star hotel has a group of 30 pre teen kids turn up for a stay. Food mediocre but acceptable definitely not 5 star. Can't use pool bar if all inclusive!! Over enthusiastic reps won't take no for an answer! Under attentive staff. Loud bass music all day by the pool. Avoid this hotel

T4174QQrebeccaf

1 year ago

2.0

Absolutley awful. The staff are reception staff are so rude and unwelcoming. Only two plug sockets work at a time in the room, kettle broke, hot water cold, all the hallways are so dark probably to save electric, that you can’t see where you are going, the “ entertainment” was the WORST we have ever seen, it’s a staff member of their choice singing along to the bar music with no idea what the words are. Music is SO incredibly loud you’ve no chance of even TRYING to go to sleep before 11pm whatsoever. The worst thing about this hotel out of all of it was the “ FOOD”. My god, all the places we have been to, never seen anything like it. Absolute “ slop”. Like stuff you find in the bottom of a sink. Absolutely disgusting, no exaggeration. So sooo dissapointing!! How on EARTH this hotel is classed as 5 stars Absolutley baffles us. One person here made our stay tolerable. The concierge guy with glasses normally at the front door of the hotel. He ordered us takeaways off the app on his phone because other wise let’s face it, we would have starved if we had eaten the “ sewage” they have on offer here, and he personally delivered them to our room, and also helped us with phone chargers. Very kind man. This hotel owners should be Absolutley ashamed of themselves, for allowing their hotel at such incredibly poor standards, be even OPEN to the public

Moncef

1 year ago

1.0

Rien

Cons: J’ai séjourné dans un hôtel dont je n’ai pas du tout apprécié la qualité. La nourriture était très basique, voire insuffisante. De plus, il n’y avait pas d’éclairage dans les couloirs ni à la réception, ce qui était très inconfortable. J’ai même été obligé d’utiliser la lumière de mon téléphone pour trouver le numéro de ma chambre. Le personnel de la direction nous a expliqué que c’était une décision du propriétaire, qui aurait demandé d’éteindre les lumières pour faire des économies.

Paul

1 year ago

7.0

Samira

1 year ago

3.0

Pas grand chose pourquoi c’était supposé être un hôtel 5* !!

Cons: L’accueil, plusieurs membres du personnel, l’ambiance …

Erick

1 year ago

9.0

Instalaciones, personal

Mouad

1 year ago

7.0

Saida

1 year ago

4.0

The location is amazing but unfortunately not worth the value, it’s not clean and for this value yo could get a real 5 stars hotel somewhere else, they are always under staff

Cons: Cleanliness, service

Saida

1 year ago

6.0

Location

Cons: Service

Abdelmajid

1 year ago

6.0

.

HANAE

1 year ago

6.0

Mohmed

1 year ago

8.0

Good

Cons: RAS

Marc

1 year ago

1.0

Joseph

1 year ago

1.0

771Biker

1 year ago

8.0

I stayed at Riad Ennakhil during my Sandraiders trip this year, and it turned out to be a solid choice. The rooms were clean, comfortable, and offered a great place to unwind after long days on the road. The staff were friendly, welcoming, and always ready to help—which made the stay feel easy and smooth. The restaurant was decent—not fine dining, but it did the job with a reasonable variety of dishes to choose from. What really stands out is the hotel’s practical location: it’s a great spot if you’re looking for a quick entry and exit out of Marrakech, with excellent parking facilities and easy access to major routes. All in all, Riad Ennakhil offers good value and convenience for travelers, especially those on the move or part of an event like Sandraiders.

nawal

1 year ago

10.0

Nous avons passé un bon séjour à l’hôtel DWO Ennakhil à Marrakech. Un grand merci aux femmes de chambre ainsi qu’à la responsable d’étage, qui ont su résoudre rapidement tous les soucis rencontrés au début de notre séjour avec beaucoup de professionnalisme et de gentillesse. Nous tenons également à remercier Abdel à la réception pour son accueil, même si l’échange a été bref. Petit point à améliorer : les équipements des chambres mériteraient un peu plus d’attention pour être à la hauteur du reste des services.

Bouamal

1 year ago

5.0

Younes

1 year ago

5.0

le calm

Cons: on a attendu plus de 1h apres le check in..

nawal

1 year ago

10.0

Nous avons passé un bon séjour à l’hôtel DWO Ennakhil à Marrakech. Un grand merci aux femmes de chambre ainsi qu’à la responsable d’étage, qui ont su résoudre rapidement tous les soucis rencontrés au début de notre séjour avec beaucoup de professionnalisme et de gentillesse. Nous tenons également à remercier Abdel à la réception pour son accueil, même si l’échange a été bref. Petit point à améliorer : les équipements des chambres mériteraient un peu plus d’attention pour être à la hauteur du reste des services

Cons: les équipements a améliorer

el arbi

1 year ago

1.0

Chambre très sales

Walid

1 year ago

9.0

axelle

1 year ago

8.0

Agréable pour un séjour en famille

Foshtka2006

1 year ago

10.0

كل شيء اعجبني

Cons: ولاشيء

Hassan

1 year ago

4.0

Youssef

1 year ago

7.0

Abdelmounaim

1 year ago

9.0

Rachid

1 year ago

6.0

les photo sur l'annonce

Cons: piscine intérieur ne fonction pas , spa ne fonction pas, petit déjeuné catastrophique pour un hôtel de 5 étoile je pense il mérite 3 étoile pas plus , extérieur pas d'éclairage ,prise dans les chambre qui fonctionne avec éclairage un vrais problème pour charger mon portable la nuit ,

PamelaT1528

1 year ago

2.0

In my 50 years of travelling this is one of the worst All inclusive hotels I have stayed in. No wrist bands so you were questioned every time you asked for something. The room was reasonably clean and beds comfy. Big crack in the sink. We had a small flood in our bathroom from the shower so asked for more towels as we used them to mop up the girls face was not very happy especially when we asked for more toilet roll. When going back to your room at night the corridors are unlit. Unless you know to press the button outside your door you use your phone to find your room. Our button was broke. Now the worst part. Food 🤮 For some reason everything tasted of petrol. Porridge was like wallpaper paste. A very bad limited selection at every sitting. Had to ask for everything. ie cutlery, sugar, water. We ended up going to Macy Ds and KFC where we saw other people from the hotel We were told cocktails not available as the drinks machine was broke but they would mix you one. When I say it would have melted your teeth I’m not joking they tasted of paint stripper.This is defo not a 5*. I would say 2*. And it was by no means a cheap holiday. Love Morocco and have visited quite a few times I will continue to visit this country but defiantly not this hotel. 😡

Afaf

1 year ago

7.0

anita

1 year ago

7.0

Lovely location and not too pricy

Cons: Lack of staff resulted in having to chase things like coffee and spoons for the room. only one person serving at the bar, not enough towels for the pool beds. Amenities are very basic but the staff did try to do their best

Tarik

1 year ago

6.0

Cristina

1 year ago

2.0

Cons: Falta de limpeza Pequeno almoço fraco Funcionários pouco simpático

Abdelhamid

1 year ago

7.0

Emplacement

Cons: La restauration est très moyenne

josefina

1 year ago

9.0

Buena relación calidad-precio para relajarse tras visitar la ciudad. Habitación amplia

Melnyk

1 year ago

10.0

Todo correcto, me ha gustado. Volveré 🙂

ardiva84

1 year ago

9.0

Ideal para pasar un par de noches en familia.

Calik

1 year ago

9.0

GUILLERMO

1 year ago

10.0

El personal encantador y la música en directo me dejó sin palabras!!!

Adrian

1 year ago

10.0

Mi experiencia en el hotel fue excelente. Las instalaciones son modernas y bien cuidadas, la habitación cómoda y espaciosa, y el ambiente muy relajante. El personal fue siempre amable y atento, lo que hizo mi estancia aún más agradable. Sin duda, volvería.

Joaquim

1 year ago

10.0

Estancia perfecta en el DWO Marrakech Ennakhil. Habitaciones cómodas y limpias, personal muy atento y una piscina ideal para relajarse. La ubicación es excelente para disfrutar de Marrakech. ¡Sin duda, volveré!"

judith

1 year ago

10.0

Muy recomendable. Personal muy amable y profesional. Las instalaciones excepcionales, sobre todo, el spa.

ONDER

1 year ago

7.0

éric

1 year ago

7.0

La tranquillité et le service des femmes de chambre

Cons: Le service de l’accueil et avec 34 degrés pas de climatisation !grosses nausées suite au petit déjeuner

Marouane

1 year ago

8.0

Alex

1 year ago

10.0

Un hotel muy completo! Nos gustó mucho el trato que nos dieron desde el primer momento. El desayuno muy rico y las habitaciones muy grandes. Teníamos una habitación con vistas a la piscina y nos encantó la ubicación.

Bita

1 year ago

2.0

Big space

Cons: They were not happy that I booked through booking.com

Oluwafunmilayo

1 year ago

10.0

Jahi

1 year ago

10.0

Marwan

1 year ago

9.0

Le cadre

Cons: Tout était beau le personne était top le seul bémol : souci d'eau chaude...

Manar

1 year ago

5.0

La machine à café et surtout Le café crème et le chocolat chaud avaient un goût dégoûtant et très chimique

Cons: Le ménage a été mal fait

ANNE ASTRID

1 year ago

7.0

Sofyane

1 year ago

10.0

Abderhmane

1 year ago

9.0

Mohammed

1 year ago

8.0

Olah

1 year ago

10.0

mohammed

1 year ago

6.0

Correcte

Cons: il y avait un problème dans le tuyaux de la douche ça fuyait de partout

Archalette

1 year ago

9.0

Les personnels magnifique Hotel propre

Ahmad

1 year ago

9.0

simon

1 year ago

4.0

De spa faciliteiten niet proper en niet allemaal open, gym smerig. Kamer zelf is goed enkel de badkamer is gedateerd

Lamyaa

1 year ago

10.0

Top locatie

Cons: Hygiëne en service

aziz

1 year ago

8.0

Khasan

1 year ago

10.0

Great service great food excellent

ALAIN

1 year ago

9.0

La grandeur des chambres, les équipements, le spa, massage, piscine même fraîche pour la saison, l’accueil et la gentillesse du personnel à tous les niveaux

Cons: Pas grand-chose à redire

Sophie

1 year ago

10.0

Le personnel très aimable et à l écoute. Les repas livré en chambre le soir excellent et prix raisonable. Petit déjeuner au top

Cons: Point à améliorer la carte spa et massage. Avoir massage uniquement d une heure serait bien sans devoir prendre le reste avec massage proposé uniquement de 30 min. Trop juste

noureddine

1 year ago

10.0

Tout

ABDULLAH

1 year ago

9.0

الموقع والنظافه

Cons: لا شيء

el mahfoud

1 year ago

8.0

CHATT

1 year ago

10.0

Un très bon personnel Petit déjeuner varié L'hôtel n'est pas loin de la place,environ 15 mn en taxi.

Cons: Rien à dire

Bruno

1 year ago

1.0

Soohal

1 year ago

9.0

Jihane

1 year ago

10.0

Hafsa Mokhliss

1 year ago

9.0

The environment is relaxing and comfortable exceed my expectation nice stuff good services

LAILA

1 year ago

10.0

Hôtel parfait, personnel souriant et accueillant.

Cons: Là piscine chauffante en panne et il n'y a pas de kids club pour les enfants.

Aymeric

1 year ago

10.0

Kamal

1 year ago

1.0

Non trovato bene una brutta camera

Cons: Io dico la la gente non vadano lì

Amina

1 year ago

9.0

Alcimena

1 year ago

9.0

Younes

1 year ago

8.0

Tout était très bien

Cons: Tout était bien manque quelques petits détails Comme pas de verres d’eau dans les chambres Des accessoires de toilette

Ziad

1 year ago

7.0

Mourad Lasri

1 year ago

9.0

Ismail

1 year ago

9.0

Rien a dire c’était un séjour calme relaxant je le recommande vivement .

nachit

1 year ago

6.0

Hassan

1 year ago

6.0

Mohamed Chaoui

1 year ago

2.0

معاملة المستخدمين

Cons: تمت سرقة بعض المحتويات من طرف عمال النظافة

noureddine

1 year ago

10.0

Petit déjeuner. La structure de l'établissement

abdo

1 year ago

10.0

L'emplacement très calme

Lucivania

1 year ago

2.0

Faites bien attention à vos affaires, ils placent vos sacs devant la porte de votre chambre, quand vous voyez que la valise est ouverte et qu'il manque des choses, attention 5 étoiles il n'y a rien au maximum 2

Cons: Faites bien attention à vos affaires, ils placent vos sacs devant la porte de votre chambre, quand vous voyez que la valise est ouverte et qu'il manque des choses, attention 5 étoiles il n'y a rien au maximum 2

Karim

1 year ago

1.0

Cons: Teleurstellend geen water in de zwembad de warme zwembad binnen was uit jacuzzi was uit de ontbijt was echt niet lekker Het was zo erg slecht dat ik niet eens vijf sterren wil geven voor deze drie sterren is al te veel

Brahim

1 year ago

9.0

SAID

1 year ago

10.0

Petit déjeuner excellent et varié. L'hôtel se trouve au début de la palmeraie, vraiment c'est génial.

abdo

1 year ago

10.0

ACCUEIL , PERSONNEL ACCUEILLANT, NOURRITURE PRESTATIONS HOTELIERES DE QUALITE SERVICES DE PETIT DÉJEUNER ADAPTES TOUT ETAIT EXCEPTIONNEL

fouad

1 year ago

10.0

Très beau hôtel, c'est normal 5*****

Cons: La gentillesse du personnel, ils font attention à tous, ils devinent nos pensées avant qu'on leur demande de ce que nous avons besoin. 😘😘😘

noureddine

1 year ago

10.0

J’ai tout aimé dans cet établissement. L’établissement est somptueux, l’écurie par d’elle même. C’était une première fois et ça ne sera pas la dernière merci pour tout 🙏🏻✨

OMAR

1 year ago

8.0

Zaawat

1 year ago

10.0

Everything was great,a quiet hotel away from the hustle and bustle of Marrakech if you need some good quality sleep, the room was clean with a confortable bed.

Aris

1 year ago

7.0

Romanet

1 year ago

6.0

L emplacement le personnel sauf le monsieur qui demande les taxi avec les lunettes il était impoli

chahdi

1 year ago

10.0

Cedric

1 year ago

1.0

Gaëlle

1 year ago

8.0

Hôtel calme hors saison. Quartier calme loin de l'agitation du centre ville. Personnel serviable et accueillant. Propreté des parties communes et de la chambre. Cadeau d'accueil apprécié. Climatisation ok. Petit déjeuner varié. Piscine extérieure vidée pour maintenance permettant de constater son bon état.

Cons: Deux prises décrochées du mur dans la chambre. Multiples tâches sur la moquette de la chambre. Robinetterie et tringle de douche abîmées dans la salle de bain. Détails inadmissibles dans une chambre d'un établissement cinq étoiles européen mais peut être acceptés au Maroc?

Ajamour

1 year ago

7.0

Hassan

1 year ago

7.0

Yassine Benjakkal

1 year ago

8.0

Frau

1 year ago

1.0

Insgesamt ist das Hotel nicht zu empfehlen, Es sind kein fünf Sterne wert , sondern höchstens ein Stern , Zimmern sind groß aber richtig dreckig, Schimmel , Betten sind hart , habe Rückenschmerzen bekommen davon, abends lauter Musik so das wir nicht schlafen konnten, früchtück sehr schlecht, viele fliegen , kein Besteck dreckige Tischdecken, kein Salz Kaffeemaschine sehr dreckig. Personal unprofessional, mehrmals vieles reklamiert ohne Erfolg. Für mich ist das Hotel nicht zu empfehlen. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Cons: Die Lage ist ok , dass Hotel hat nichts positives

Kawa

1 year ago

1.0

Absolutt ingenting. Bad choice

Cons: Vi ankom hotellet på kvelden den 17. januar 2024. Vi var tre familier med små barn. Til sammen betalte vi ca 14,000kr for to netter. Romene var iskalde, vi måte ned til resepsjonen flere ganger for å be om hjelp. De kom ikke før kl 23:30. på badet så var det hvitt/grå aktig gamle håndkler. Mannen som stå i resepsjonen hadde på seg en sikkelig vinter jake da det var iskald der også. Dette så ut som de sparte penger på alle måter da det ikke var sesongen. Anbefales ikke utrolig dårlig opplegg til å være 5 stjerner

Israel

1 year ago

5.0

Locatoin was great and cleanliness

Cons: During my stay after paying so. Much, I encountered several issues. Firstly, there was no flat iron in the room, which resulted in requesting laundry service at an extra cost. Additionally, the bathtub had two rusty, broken pieces, making filling it up impossible. I reported this the next day after noticing the problem, but housekeeping noted it, and it was never fixed throughout my stay. As a result, I had to rely solely on the shower, even though I would have preferred to soak in the bathtub. Regarding the dining experience, I found the lunch and dinner options to be overpriced and lacking variety, as the menu was nearly the same daily. There wasn't enough fruit offered, which was quite disappointing. On a positive note, breakfast was better, but I still would have liked to see a wider selection of fruit, as it was extremely minimal.

Aziz

1 year ago

10.0

Soroush

1 year ago

4.0

The hotel is nice... BUT it's really badly runed. The staff does a really bad job, they only clean when you tell them, and the cleaning I really bad. The gym is poorly serviced and 0 of 3 treadmills were running. There is so much I could say that was under all expectations. But I don't want to use mor time on it. Book another hotel and do you self a servic..

Fares

1 year ago

9.0

Fahd NEAM-ALLAH

1 year ago

6.0

Julie

1 year ago

7.0

Ruime kamers, heel goede bedden. Uitgebreid ontbijt. Service en bediening kan beter.

Cons: Communicatie met personeel was wel een moeilijk. En ook telefonisch van uit de kamer was moeilijk bereikbaar

Fouad

1 year ago

1.0

Établissement vieillissant et médiocre

Cons: Tout sauf le thé à la menthe

Franck

1 year ago

5.0

Cons: Moquette tachée. Trop de bruits dans le couloir. On entend les voisins

frederic

1 year ago

7.0

C’était bien

Cons: Le service restauration le midi surtout les serveurs

Morad

1 year ago

10.0

Badreddine

1 year ago

7.0

Ahmad Alnabhan

1 year ago

10.0

Ezzyn

1 year ago

8.0

katbC838XN

1 year ago

2.0

Worst hotel I have ever had the unfortunate experience of staying in. Unsure where to start so I’ll make a list:- Cold dark dirty rooms shared with bed bugs, cockroaches the size of dustbin lids not to mention the ant infestation. Balcony doors didn’t close. Bed room was never cleaned. Bed sheets were hardly ever changed - I managed to watch a mascara stained pillow move around the bed rather than the cleaner bother to change the pillow case. Never hoovered and carpets were full of crap. Room looked like it had never ever been cleaned Tried to unplug the kettle and the whole socket and wiring fell out of the wall When I looked inside the kettle it was rusty Wall lights hanging off their sockets Chair and carpet covered in some kind of substance that’s never been wiped off Pool bar that plays music for nobody until after 11.30pm and keeps anyone poolside awake. When they finally turn off the dreadful covers of Lady in Red and you hope to get a moments rest the pool bar phone rings at full volume at 12 am , 1 am , 2 am , 3 am , 4 am , 5 am and so on and repeatedly just to ensure that any rest that could be had is completely avoidable due to constant ringing. At one point there were staff screaming and shouting around the pool at 4am in the morning - no idea why. If there is a break in the terrible music and the constant phone ringing it will be filled by the roar of motorbikes revving up and down the street as the diplomats children use the early hours of the morning to act like boy racers and with their diplomatic immunity the police do nothing. Once you’ve figured out you can’t sleep due to the noise and your skin crawls due to the filth do yourself a favour and don’t touch the food - or you may be met with uncooked raw chicken, over priced fruit salads that consists of a chopped up banana and an apple, or the breakfast buffet where you will be pleasantly surprised by baked goods with a layer of furry mould or such delights as a dried apricot that has already been bitten into by another guest on another day but returned by the staff to be served yet again. Disgusting. Not to mention the dead flies in the bowls of manhandled and recycled food. Was interesting to watch a poor guest enter the hotel only to be physically attacked by a security guard for having a 6 pack of water and a pizza in a plastic bag. The security guard tried to shut the gate on them, physically grabbed their bag and ripped it all while screaming in their face. Once they entered the hotel the receptionist then confiscated the water that the guest had purchased with their own money. Wtaf??? The dark corridors and stone staircases with no lighting are dangerous. The water is cold - cold showers, cold pool. Check out the spa where you can get a massage from a bubble gum popping lady, or step into the sauna where there is no water to throw on the coals, or go into a freezing cold jacuzzi with no working jets or go for a swim in the inside pool which has dirt and debris covering the floor and is filthy. When the water went off - yes - a hotel with no running water when it came back it was brown and filthy. The staff are rude and incompetent - or they give zero sh*ts. I can’t even carry on as the list is exhaustive and after having to stay in the hell hole for 5 weeks I finally made it home with a horrible chest infection and severe sleep deprivation. If you do get any water out of the shower be sure to Pat yourself dry with an off white over used towel that’s also just filthy.

mohammed

1 year ago

5.0

ismail

1 year ago

10.0

OMAR

1 year ago

10.0

MOHAMED

1 year ago

10.0

Le personnel de l'accueil

Cons: Rien

Adil

1 year ago

9.0

Tres belle hôtel nous aurions aimer profiter de la piscine mais un peu froide pour s y baigner malgré de bonne température extérieure

Cons: Le petit déjeuner le premier jour que nous étions la il n’y avais pas beaucoup de monde a l’hotel du coup le buffet n’était pas complet comparé au lendemain ou il y avais plus de monde nous avons vu la différence

Abdejebbar

1 year ago

4.0

C'Hicham

1 year ago

10.0

Cons: une nuit inoubliable, mouvementée avec bcp d'émotion. C'était la nuit du séisme ...

AZIZ

1 year ago

8.0

Mariam

1 year ago

8.0

985yassines

1 year ago

10.0

My stay at hotel Riad eEnnakhil in Marrakesh was truly wonderful! The hotel perfectly combines Moroccan charm with modern luxury, creating a warm and inviting ambiance. The rooms were spacious, beautifully decorated. The staff was exceptional—attentive, friendly, and always ready with helpful recommendations. The on-site restaurant served delicious Moroccan and international dishes, and I especially enjoyed the traditional breakfast and relaxing poolside atmosphere. Located near key attractions, makes exploring Marrakesh easy while providing a serene escape from the city’s energy. I highly recommend it to anyone looking for a memorable and luxurious stay in Marrakesh

Hakam

1 year ago

5.0

Le personnel fait vraiment de son mieux

Cons: Thé à la menthe…sans menthe Fruits et jus de fruits…industriels Piscine chauffée…glacée ET payante Moquette jolie….sale Chaînes TV très limitées

Victoria

1 year ago

10.0

Fue un plancetero y acomedor muy limpio su desayuno muy variable todos muy servicial

tatiana

1 year ago

7.0

L’hôtel est sympas, avec la vue sur la piscine c’est pas mal

Cons: Le débit de l’eau de la douche laisse à désirer, le petit déjeuner peut être améliorer

Mohamed

1 year ago

10.0

mouffak

1 year ago

7.0

Accessible de et vers Casablanca, grande chambre,, lits confortables, calme, personnel irréprochable

Cons: Petit déjeuner pauvre, aucune chaîne tv fonctionne, faible débit d'eau, accès baignoire dangereux.

Alcides

1 year ago

8.0

Estadia boa Atendimento não foi dos melhores Café da manhã razoável

NAIMA

1 year ago

2.0

L’emplacement est pas mal si vous avez une voiture pour vous déplacer

Cons: L’hôtel est vieillissant et semble peu entretenu, les chambres ne sont pas propres, la literie est de mauvaise de qualité, pas d’eau chaude pour se laver uniquement de l’eau tiède. Le service est médiocre, il n’y avait même pas d’eau dans le mini bar à notre arrivée et jamais rechargé durant le séjour. La nourriture du restaurant n’est pas fraîche le buffet est très loin de la gastronomie marocaine et on voit que c’est bâclé avec sans’ doute des aliments de piètre qualité. Bref rien n’allait et ne mérite pas 5 étoiles

Hind

1 year ago

7.0

Imane

1 year ago

5.0

Cons: Het wordt verkocht alsof de spa inbegrepen is, maar de spa is afzonderlijk van het hotel. Dat wordt niet duidelijk aangegeven.

Yassine

1 year ago

10.0

Hafidi

1 year ago

5.0

Yacouba

1 year ago

8.0

Petit déjeuné hyper cool

Cons: Personnel d'accueil pas du tout accueuillant

TAYB

1 year ago

7.0

Service client disponible

Cons: Y avait beaucoup de monde c est normal à cause des congés dans cette période

Gerard

1 year ago

1.0

Rien

Cons: Chambre , pdj , dîner Réception Lit de la chambre Petite Cuillères en plastique pour le pdj et le café Barre de douche rouillée Insecte dans la chambre Moquette tachée Matelas de la chambre déformé Pdj. Infecte ( baguette congelée, viennoiseries congelées) Omelette cuite dans la même poêle que les semeules ( horrible le goût ) Dîner infecte

francois

1 year ago

8.0

L hôtel est très grand et beau. Il est très agréable. la piscine et très grande et agréable.Il est au calme loin de l agitationLes chambres sont spacieuses, les lits tres confortables et sont équipées d un petit balcon.c est vraiment un plus de choisir une chambre vue piscine .On peut rejoindre facilement tous les points touristiques en taxis.Le petit dejeuner est tres bien.Pour les excursions on vient d ailleurs nous chercher à l hotel.Le personnel est très gentil et fait tout pour nous satifaire.

Cons: pas grand chose..Quand on y était on voyait que le personnel faisait justement des petites interventions pour remplacer ou rénover des petites choses.

Sana

1 year ago

7.0

BASTOUILL

1 year ago

9.0

Nika

1 year ago

4.0

The beds and water pressure in the shower.

Cons: Mostly the staff. Their attitude is unacceptable. They were disagreeable and unhelpful.

Mohcine

1 year ago

9.0

Carrylouis

1 year ago

4.0

I'm so sorry to leave a comment like that, I would like to thank the housekeeping staff first but the restaurant needs a lot of effort and training to be able to serve people, no respect no attention, I was asking for the manager but no answer from the them.

Jan

1 year ago

5.0

The staff was kind and helpful. The room was spacious. The gym was good and well-equipped.

Cons: Wi-Fi was unstable and mostly didn’t work, no Ethernet socket either. Breakfast was very basic and repetitive, with limited options. The restaurant was pricy, and the hotel taxis were overpriced. No restaurants or grocery stores nearby, so you’re stuck with the hotel’s expensive options.

Joshua

1 year ago

3.0

Nicolas

1 year ago

1.0

Strictement rien de l’accueil au départ. Nous avons passé uniquement une nuit pour tester l’hôtel et je peux vous garantir que nous ne reviendrons plus jamais.

Cons: Pas de serviettes pour la piscine. Personnel hautain et non serviable. La déco de la chambre date des années bissextiles. Je pense qu’il faudrai rasé cette hôtel car il n’est pas à l’image de cette magnifique ville et de ce très beau pays.

morales

1 year ago

10.0

Tom

1 year ago

10.0

Was a good stay, bar staff and life guard wa so friendly and a credit to the hotel.

Cons: N/a

Abdulla

1 year ago

6.0

Said

1 year ago

8.0

Cons: La salle de bain à vrai un problème au niveau d’eau. Début très faible et l’évacuation de la baignoire est bouchée.

Rachida

1 year ago

6.0

ana

1 year ago

5.0

Youssef

1 year ago

8.0

personnel au top , piscine excellent en juillet et bondé en aout

Cons: petit dejeuner pas terrible du tous

ALLARD

1 year ago

9.0

la piscine impeccablement entretenue et la décoration. l'entretien très bien fait et très propre. la gentillesse de tout le personnel.

Cons: la robinetterie qui est un peu vieillote et entartree. robinet du bidet et de la vasque a réparer. climatisation a nettoyé et un peu bruyante . trois gouttes d'huile pour la porte de la salle de bain qui grince .

Ahmed

1 year ago

10.0

Très propre, personnel très souriant et serviable. Une décoration surprise dans la chambre ^^ Merci beaucoup

Cons: SPA n'était pas opérationnel Petit déjeuner riche et délicieux mais toujours le même

Boughrara

1 year ago

4.0

Emplacement

Cons: Les équipements vétuste

Mohamed

1 year ago

7.0

Amina

1 year ago

10.0

Le cadre est bien personnel a notre service et agréable

Nour

1 year ago

8.0

Petit déjeuner ( sauf le jus qui n’était pas naturel) Propre Personnels

Cons: Piscine qui ferme a 18h

Larissa

1 year ago

10.0

Encantador! Como ficar em um Palácio.

Ilham

1 year ago

7.0

La piscine

Cons: Le petit dej , les équipements proposés dans la chambre

Reda Ben Lahbib

1 year ago

10.0

Le personnel souriant et disponible La chambre et la litterie confortables La situation géographique au calme

Othmane

1 year ago

2.0

Reda

1 year ago

9.0

Un grand merci à Monsieur Abd El Ouahed

Moutaki

1 year ago

10.0

Vincent Gazengel

1 year ago

8.0

Younes

1 year ago

7.0

Decor

Cons: Breakfast is mediocre for 5 stars hotel

Ben Mohamed

1 year ago

7.0

Farida

1 year ago

5.0

Prachtige Marokkaanse mozaïek in de receptie en gangen

Cons: Onbeschofte en onvriendelijke receptionist . Het begon al bij het inchecken , meneer had totaal geen zin om te werken en liet dat blijken ook. We hadden ook enorm veel last van de kamer naast ons met feestende dronken mensen . Toen ik de receptie belde nam hij heel geïrriteerd op alsof ik hem van z’n slaap had gewekt . Toen de buren om half 5 nog steeds luidruchtig waren en wij voor de 2e x belde stuurde hij de beveiliger, dat heeft gelukkig wel gewerkt .

malika

1 year ago

7.0

Chouaib

1 year ago

5.0

hamza

1 year ago

10.0

Hicham

1 year ago

10.0

Tout

Mossaddeq

1 year ago

8.0

Ghimel

1 year ago

1.0

Pessimo pessimo il personale

Cons: Nulla pessimo

Himmich

1 year ago

10.0

A

1 year ago

5.0

Nul désolé

Cons: Tout Des fourmis dans les chambres Des cafards Le coffre ne fonctionne pas Incroyable

Marouane

1 year ago

6.0

Marwa Si.

1 year ago

10.0

I liked everything ♥️

Abderrahim

1 year ago

1.0

Poor

Cons: The house keepers

Imane

1 year ago

8.0

Good location, breakfast was good, staff was nice

Ilham

1 year ago

8.0

fatima zahra

1 year ago

1.0

Rien

Cons: Service nul

said jaafar

1 year ago

10.0

Mon séjour dans cet hôtel à Marrakech a été exceptionnel. La chambre, spacieuse et élégamment décorée, offrait une vue imprenable sur la piscine, créant un cadre parfait pour se détendre. Le balcon était un vrai atout, idéal pour profiter de la vue et de la tranquillité. La douche était moderne et très confortable. Le service était impeccable et le personnel très attentif. L'emplacement est également excellent pour découvrir Marrakech tout en bénéficiant d'un refuge calme et luxueux. Je recommande vivement cet hôtel pour une expérience mémorable

Nabila

1 year ago

4.0

Propreté a 70% Piscine propre Maître nageur a la hauteur Hôtel très calme Place accessible pour le parking

Cons: Mauvaise qualité de nourriture (ils ont carrément enlever un buffet dîner car apparemment non assez de clients alors que nous étions au moins 10 personnes) Pas d’animation du tout ni au cours de la journée en piscine ni le soir ( le maître nageur utilise son téléphone pour nous mettre quelques musiques) Non propreté des ustensiles de cuisine lors du buffet du ptit dej Les mêmes plats se répète chaque jour Pas de satisfaction en total

FREDERIC

1 year ago

8.0

Mohammed

1 year ago

7.0

هدوء

Cons: عدم وجود شطاف

mohamed

1 year ago

1.0

melmoutaki

1 year ago

5.0

Ali

2 years ago

4.0

KADIJA

2 years ago

6.0

L'hôtel sympa

Cons: Très très loin de tout

Rachid

2 years ago

9.0

Zaoui

2 years ago

6.0

nadia

2 years ago

9.0

Het zwembad was mooi en niet te druk. Werden geen ligbedjes bezet gehouden zoals ik vele keren heb meegemaakt. Ontbijt was simpel maar genoeg. Daar hou ik van. Ben tegen verspilling. Aan de receptie zijn we goed geholpen geweest.

Cons: Geen commentaar.

Esther

2 years ago

9.0

Sara

2 years ago

6.0

Personnel sympa et accueillant ,literie confortable, familier et respectueux

Cons: 1 seule remarque au moins l'eau doit être servi à volonté pendant le déjeuner ou le dîner

Faisal

2 years ago

6.0

Nothing

Cons: Restaurant close early

Santos

2 years ago

7.0

Catherine1979

2 years ago

8.0

Yasser

2 years ago

8.0

Nisrine

2 years ago

1.0

😔😔😔le petit dej est vraiment nulle ainsi que la propreté 😔😔🤬

Cons: Le tout

Ennakhil Marrakech Hotel & SPA

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Double or Twin Room

Breakfast Included

$217.00

Superior Double or Twin Room with Garden View

Breakfast Included

$181.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00

12:00 PM

12 AM

3 PM

Hotel Policies

Reviews (951)

Customer Reviews & Ratings

6.9 / 10

Ibtissame

Roma

Hamid

Moncef

Chokri

Farid

Justine

Rachids

salma

Meryem

COLLINS

Brahim

MUSTAPHA

ouaissa

El Mahfoud

El amri

Khalid

adnane

Omaima

Ghita

Khalid

Bachir

Aziz

Karim

Jaouad

Faouzia

MOHAMED

mohid

Moussa

khadija

Zinlaabidine

Alexis

KHADIJA

Labbeiti

JALAL

Nabih

Labbeiti

MOHCINE

PEREZ

Mohcine

Zaawat

Faouzia

Labbeiti

Labbeiti

Ayman

Labbeiti

Drider

Faouzia