InsiderInns - Get Closer to the Dream

ChristinaEastAnglia

2 months ago

10.0

Beautiful hotel, very clean, friendly and very helpful staff. Good breakfast. We didn’t eat dinner at the hotel but the restaurant at the hotel seemed busy. Location great! Away from the hustle and bustle in quiet location. Lovely roof top pool and bar.

TonySwiss

2 months ago

6.0

Attractive from the outside and with a pleasant reception area, but our double room Number 408 had only a tiny widow accessing a minuscule balcony. Other rooms looked much better. Or room window wouldn't close properly. There was a pleasant rooftop bar / pool, and the A/C worked.

jackiej889

3 months ago

10.0

Lovely hotel with exceptional service. Rooms were large and bed was so comfortable. The welcome plate of sweet treats and fresh fruit was a great start. The breakfast was a very nice selection of hot and cold options all with delicious coffee. The pool area was a perfect place to relax and have a light lunch. We chose the club sandwich that was perfect to share. In the evening we had cocktails and tapas in the Patrons bar the tapas were delicious. The staff here in all capacities were always helpful and smiling. Thank you all at 2 Ciel making our stay memorable ❤️.

msu_mom

3 months ago

8.0

Our room was pleasant with super comfy beds. It was nice to have a balcony, although there was a fair amount of street noise (bring earplugs). The shower was fine although it was a little hard to get a consistent temperature. The lighting in the bathroom was bad, it made it very hard to do my hair. When we arrived the curtains were partially open, the sun was beating in, and the a/c was off. It was about 85-90 degrees in the room. The a/c took quite a while to catch up, even at it's highest level. This wasn't pleasant after a hot day of touring.

Stephen

3 months ago

8.0

Disliked - the pool was a bird bath. 20/30 pigeons used it as a bath every morning. I would not like to swim in that! Liked - staff were very attentive, expecially the breakfast team. They were excellent.

rowenaw315

3 months ago

10.0

Only stayed one night but it was a wonderful experience. The reception staff were so friendly and helpful especially Fatima the Guest Services Manager. They booked a lovely restaurant for our dinner but we were so impressed by the hotel restaurant’s menu and ambience we decided to eat there. We were not disappointed. The food was great and not too expensive. There was an impressive bar within the restaurant as well as a swimming pool adjoining it at the back of the bar. Breakfast was served overlooking the outside pool. behind it. The breakfast had a wide choice of various foods from different countries and the quality was impressive. But the rooftop terrace bar and swimming pool were even more impressive. The snack bar menu was extensive with a good range of tapas included. We were lucky enough to be upgraded to a suite with a lovely verandah overlooking the tennis club. The bed was extremely comfortable and the suite was large and beautifully decorated. We will definitely return for a long weekend in the Spring with some friends. A big thank you to all the staff at the 2 Ciels.

Sitnam

3 months ago

10.0

A brilliant stay with the family. The hotel provided a great breakfast. The hotel had two small swimming pools and a spa onsite. The hotel was in a good location, walkable to local restaurants. Taxis available outside the hotel. The hotel planned two day trips for us which we enjoyed. Staff were welcoming and always willing to help.

Kerry

4 months ago

10.0

Spa was wonderful. Staff were very nice. Very pleased with my stay.

Rozina

4 months ago

10.0

Great hotel to stay at. Staff is very friendly and rooms are clean, big, and spacious!

Faye

4 months ago

10.0

Perfect stay !!

Warren

4 months ago

10.0

Great Staff . Really top notch service from the front staff to the restaurant serves entire staff top shelf.

Caren

4 months ago

8.0

Room a lovely size and clean. Reception staff really miserable and unhelpful but the staff on the rooftop bar made up for it!

Ellsworth

4 months ago

10.0

Very nice

yu jiao

4 months ago

10.0

Thanks all the staff! Very helpful! Special Thanks to parking guard

Diana

5 months ago

10.0

We had a great time at this hotel. It was convenient and right across the street from the Marrakesh tennis club. We felt very safe and the front desk people helped us get a driver to take us to the Medina. A very accommodating hotel indeed. It was comfortable and the food was decent

426montserratg

5 months ago

10.0

Very good experience the hotel was wonderful and very kindly in anything focus in Fatima Guest Relations, she was always involved in all and we had an up grade room , we recommend this hotel and we promise to come back.

xinjun

5 months ago

10.0

Very good hotel both room and beeakfast

rayaneb427

5 months ago

10.0

Everything about our stay was excellent. The room was impeccably clean, the breakfast was delicious and offered a great variety, and the other services were equally satisfying. We would like to extend our special thanks to Fatma from Guest Relations, who was exceptionally friendly and helpful. We’re a bit disappointed that we only had the chance to meet her on the day of our departure, but we’re certain this won’t be our last visit we’ll definitely be coming back soon.

Dimitry

6 months ago

10.0

Very nice hotel, great customer service, and the onsite restaurants were really good as well

jbones718Brooklyn

6 months ago

10.0

My only regret about staying at 2 Ciels was that we did not stay an additional night. We stayed at a 2-Ciels for 2 nights while in Marrakeh. We enjoyed every minute of it and would recommend anyone staying at this amazing establishment with top notch service. When we arrived I was a bit concerned because the staff were whispering as if they could not find our reservation. While we waited we offered tea and treats that were a very nice touch after a long train ride from Cassablanca. They eventually checked us in, and the room was HUGE. To be honest, to this day I wonder if there really was something wrong with our reservation and we got an upgraded room. At any rate, our room had a large bathroom, a lovely balcony, and enough floor space to run up and down if you wanted to. The hotel is in the newer part of the city with lots to see, and the staff was helpful the whole time giving us advice on restaurants and how to get about. It is a short ride to the Medina and to the popular sights. The breakfast was amazing and the roof top bar was the literal cherry on top. My new go to stop in Marrakech. We spent our last night in Cassablanca, but wished we had stayed at 2 ciels! What a place.

carbar2562

6 months ago

10.0

The rooms were large, clean and cool. The bed was enormous with lively clean crisp white sheets, the pillows were soft and large, TV options were fantastic, the air con was very cold. The bathroom was modern, clean and smelled lovely too. The choice of 2 pools was lovely depending on the time of the day - shade/ no -shade, the 2 restaurants were lovely - either poolside snacks or great Spanish restaurant, very lovely!!! We thoroughly enjoyed our stay here - Thankyou !

Effie

6 months ago

10.0

Beautiful hotel and amazing staff

Eva

6 months ago

10.0

Very courteous staff and we were even able to check in early since our flight arrived earlier in the day.

Flavia

7 months ago

10.0

Clean hotel, restaurant food delicious. Hotel staff, reception and restaurant staff friendly and professional. Very good hair dressing service. Duniya, thank you for your informative welcome.

Steven

7 months ago

10.0

Lovely stay, really enjoyed the time here

Ashadevi

7 months ago

6.0

2*- amenities ( had to ask for bathrobe , kettle. Was sent out on day of arrival to out to local shop to get my own tea bags, sugar and long life milk.) kettle was provided thereafter. No shower cap, soap bar or cotton buds. I don’t think that I would classify this as a 4* Hotel. 2* Staff- 2 women staff at the desk sniggered and laughed whilst in conversation and this was related to Dounia(customer relations manager). She was polite and respectful of me and repeated my disability and a person travelling alone. Location- good I am aware that it is not Hilton as stated in response to previous reviews but I do not believe any training has been given and I hope that in reply the hotel will not reply the same.

Leisha

7 months ago

10.0

Excellent hotel. Nice location, good food and excellent service.,,

Dillone

7 months ago

8.0

Staff was friendly and helpful, great location and great breakfast options

981mrsp

7 months ago

10.0

We had three nights at the 2Ciels and would definitely recommend. It's about a 25 minute walk into the centre (about £4 in a taxi) and about 15 minutes from the airport. We didn't find too much local to the hotel but a couple of shops where we could stock up on water and snacks. We ate at Nobu one evening which was only about a 10-15 minute walk away and it looked like there were a few other nice places about the same distance away. Dounia, the customer relations manager, was great, very helpful and friendly and went out of her way to help us. Our arrival was a bit clumsy. We had booked a taxi via the hotel to pick us up at the airport (and they asked for the flight number and said they'd still be a taxi even if delayed), we were delayed slightly, but no taxi - it was very easy to get one ourselves and half the price so not a problem. On arrival they seemed at a bit confused with our booking and wanted to check we'd used the same name on our passports to book - which we had - the booking was fine but their initial response did worry us! They also said they'd bring us some tea when we arrived while they sorted our booking out - but they never did - only small comments but it was a bit of an inconsistent start given the rest of the stay was great. The roof top bar is great for a snack and drink in the day and was fun in the evening with the DJ and the views. The downstairs pool weas nice and relaxing, a bit quieter than upstairs, but the pigeons did become a bit annoying. Breakfast was great, a nice buffet and we ate outside every morning and enjoyed the warmth and eating by the pool. The buffet was great and service excellent. My husband had a massage and said it was very good. We had an evening flight, we left our luggage at the hotel and went out for the day then came back and they were fine us using the spa area to shower and change before our flight which was an added bonus. We'd definitely recommend the hotel to anyone wanting a base to explore, next time we come back we will try a Riad, just for a different experience, but it was a great base for a three day trip. Thanks again to Dounia for helping us out with a few things and for offering to help us out and book anything if we make a return visit.

Ira

7 months ago

10.0

The welcome was amazing. The staff person gave us her cell phone if we needed assistance. The rooms were luxurious. I know that one of the Tour Guides said the rooms were cramped. Cheaper ones may be small, I don't know, but a not costly upgrade brought much happiness. The 6th floor pool/bar lounging was exquisite. Breakfast was amazing and included. The buffet seemed endless, and the individually cooked omelets were wonderful. Location too was convinent.

Diane

8 months ago

10.0

Kudos to Dounia at the front desk very helpful. Everyone was pleasant. The guys on the roof bar as well as dining room were excellent.

Diane

8 months ago

10.0

Spacious . Friendly helpful staff . Dounia was exceptional !! Breakfast was good just lacked labeling . Roof bar for a drink and to football was wonderful. Lovely music. Housekeeping staff were also above and beyond !

Samantha

8 months ago

8.0

Appreciated the offerings at this

Sara

8 months ago

10.0

We were recommended this hotel by a neighbour and it didn’t disappoint. From our welcome to our departure everything was just perfect - how often can one say that?! Every single member of staff was friendly, smiley and so polite. The location is great and the old town a 20 minute walk and taxis are relatively cheap. We enjoyed the most delicious breakfasts in such lovely surroundings, three equally enjoyable lunches at the roof top pool bar - the food is of a very high standard and the waiting staff charming and helpful. The spa was good and the hammam an experience we particularly enjoyed. ALL staff were excellent. Dounia in guest relations ensured we had all the options for tours and sights and was so helpful. Our room was spacious, shower hot and powerful and the bed sumptuous. Our balcony was large and facing the Royal Marrakesh Tennis Club and leaving its door open we fell asleep to the rhythmic thud of tennis balls. We had three full days and two nights and we relaxed completely. Absolutely recommend this gorgeous boutique hotel.

Claude

8 months ago

10.0

À hidden gem in a quiet neighborhood full of restaurants. Would gladly return anytime.

Joanna

9 months ago

10.0

This hotel is well positioned for visiting Marakech. A 20 minute walk from the square & medina. Our room was spacious and clean. The bed and bedding were wonderful. We were on the 5th floor so there was noise from the 6th floor deck bar but it did not impede sleep. The included breakfast was good. The food in the sky bar area was tasty and good value and the service was really good. All the staff were friendly and efficient. We stayed an extra night after an Intrepid tour.

Daniela

10 months ago

10.0

Lovely hotel lots of nice restaurants in close proximity. Problem with air con in room. Moved to anther floor no issues. Pool bar area lovely.

Benjamin

10 months ago

6.0

I recently stayed at 2Ciels Hotel in Marrakech and had two different room types: a Suite Prestige and a Deluxe Room. Unfortunately, I don’t see the value in upgrading to the Suite Prestige—while slightly larger, the amenities and overall experience were nearly identical to the Deluxe Room. Given the small difference in space, I wouldn’t recommend paying extra for the suite. Additionally, the view from the rooms is underwhelming, mostly overlooking the Royal Tennis Club of Marrakech rather than anything scenic. The hotel also lacks lush greenery, which is disappointing compared to other hotels in the Hivernage neighborhood, where the ambiance is much better. Patron de la Mer (Ground Floor Restaurant): Excellent food and service. The Mediterranean and local cuisine were both well-prepared, and the waitstaff was friendly and attentive. Lola Rooftop Bar: A great place to relax by the pool and have lunch, with a stunning view of Marrakech and the Atlas Mountains. However, there are limited sun loungers, so finding a spot around the pool can be difficult if the hotel is busy. Service & Hospitality: This is where the hotel falls short: -Front desk staff: Arrogant, rude, and unhelpful. They lacked the warmth and professionalism expected from a hotel of this caliber. -Expedia Gold Members: No recognition of status, no perks, and no effort to make the stay special.An average hotel with below-average service. If you’re visiting Marrakech, I’d recommend staying in the Hivernage

Jane

10 months ago

10.0

Great hotel, amazing hamman. Definitely recommend

284_stena

11 months ago

10.0

Very nice, big room and a great breakfast. The location is perfect. We enjoyed sitting buy the pool (like a dipping pool) on the roof terrace. We got extremely good service from Redouane who brought our evening coffee to our room with a smile. We will definitely stay here again.

GGB1995

11 months ago

8.0

Very good hotel on a walking distance from the medina ( 30 minutes walk), but quiet during the night. The room was spacious and clean, good bed and safe in the room. The rooftop bar is really nice, with good cocktails and other alcoholic beverages. Breakfast was tasty, but offered limited warm dishes. Although, Everything you need was available and the employees were very kind and helpful. Check in & out happened very smooth

Ivor

11 months ago

8.0

Charming staff through the hotel

Chourouk

11 months ago

4.0

Mattress was in bad shape the bathroom as well no AC

Wendy

11 months ago

10.0

Fabulous from start to finish. Just book it!!

Maria

1 year ago

4.0

I paid more than what was on Expedia total cost which was weird but whatever . Also it’s more than $200 a night and you still have to pay to use the spa ( that’s without massage only to use)

Jermaine

1 year ago

10.0

Stayed here in December 2024 for 5nights. Good location near close toany things. Nice rooftop bar and atmosphere. Food was great definitely recommend. Staff was amazing very helpful in assisting with anything needed. Would highly recommend.

Verified traveler

1 year ago

4.0

I was travelling on a work trip. When I arrived I was greeted at reception by lovely staff. As I was on a work trip I needed to iron some shirts. I asked for an iron and ironing board to be sent to my room. This was not done. I then asked again in the morning and this was delivered to my room. What I got was a completely destroyed ironing board. It was completely unusable. It was broken, rusty and could not be used. At breakfast, service was very slow. It took about 15-20 minutes to get a coffee and some eggs out to my table and on another morning the butter ran out. When I asked for it to be refilled it took staff over 30 minutes to get the bowl refilled and many other guests were also looking for it. The room I stayed in was a suite but a colleague of mine was in a standard room and I couldn't see any difference in the rooms. My suite was located beside a service elevator and was noisy during all hours. There also were industrial chimneys located right outside my window which made lots of noise as well. Finally, there was no sound proofing in the hotel. As this was a work trip for me, I was trying to make sure I got ample sleep before my work day started. The morning call to prayer was loud and could be heard very clearly and woke me and my colleagues every morning. The staff were friendly and the location was fine, but the service and facilities were poor.

Pat

1 year ago

8.0

Good hotel. 20 minute walk to Medina. 20 minute drive to airport. I would say better for a short stay. The ground floor pool appeared to be in the shade most of the time.

Sohail

1 year ago

10.0

Great location in the center of the city

Patricia

1 year ago

10.0

When choosing a hotel, I always look at the photos, read reviews and find hotel proximity to down town. Usually hotel photos can be a little deceptive, not this time. 2Ciels was a beautiful boutique hotel, clean and the service was outstanding. Amenities were great! We took advantage of their spa services which were excellent and so was the laundry service. Their free breakfast was a delicious spread and their wait staff was very accommodating. Highly recommend 2Ciels.

Elsa

1 year ago

10.0

Dining spa and roof top. Nice beds

Bee Leng

1 year ago

8.0

It’s a nice boutique hotel with good breakfast and clean rooms. However, in order to encourage hotel guests to reuse their towels, there should be enough hanging hooks to air the towels after use. I also question the hotel hygiene practice because our bottled water was left on the floor instead of the table.

Isabel Marie

1 year ago

10.0

The most stunning hotel! Our room was on the fifth floor and SO spacious. I would 100 percent recommend this spot and can’t wait to come back one day. Breakfast was included and the selection was amazing/delicious. This is in the new city but is still walkable to the old city’s souks (30 mins ish). We also went to the spa and it was so affordable and the ladies in there were so kind and great at what they do. Nothing but great things to say!

Hayat

1 year ago

10.0

Amazing service, very welcoming staff, great breakfast buffet and very affordable price per night in compaision to other places. I highly recommend.

Scott

1 year ago

10.0

Really clean and comfortable, and the breakfast very good. Staff were friendly and accommodating.

Dylan

1 year ago

10.0

10/10!! This has to be one of the best hotels in Marrakech. After a long three day, Desert Tour, I chose this hotel to come back to and it did not disappoint. One of the most comfortable beds I ever slept in, almost missed my higher balloon trip in the morning because it was so comfy. The rooftop restaurant and bar was outstanding, food and drinks were amazing in the atmosphere was incredible. Had a upbeat Tulum nighttime type of vibe.

Joanne

1 year ago

10.0

Great hotel. Comfortable and lovely staff at reception and in the restaurant. Has a great rooftop space for hanging out. I moved here from the medina and as a single woman feel much safer. It is still only a 20 - 30 walk to the medina and plenty of restsurants nearby. My room was fantastic and I had the best sleep I've had in 3 weeks. I would definitely come here again.

Isntshealovely1

1 year ago

8.0

Overall, we liked this hotel. The staff, besides the front desk guy when we checked in, was overly pleasant. The rooftop is a plus, and the breakfast is a bonus. Our main issue was that the mattress needed to be replaced as it was extremely lumpy. Also, there is a foul smell of sewage that seeped into our room EVERY NIGHT. The first night was ridiculous as we smelled it all night. We notified the front desk the next morning, and of course, they stated they would look into it. There was a black diffuser box that was in the hallway, which continuously pushed out a scent. We only smelled the awful sewage scent the following nights we stayed, at least once in the middle of the night. I am guessing that was due to the black box trying to diffuse the scent. We will stay at another hotel when we return to Marrakech but this was a good start.

rosaleenq2018

1 year ago

10.0

Very comfortable hotel with helpful staff, great restaurant and good spa. Great location near the old town, but a nice retreat too. The breakfast was very good as were cocktails/food in rooftop bar. (Rooftop pool currently being renovated). Recommended.

Verified traveler

1 year ago

2.0

Rude staff. Extremely slow service. Hostile and aggressive staff. Despite being over staffed it takes forever to get anything you request.

Reza

1 year ago

10.0

Friendly staff,close to many thimgs

REYNALDO

1 year ago

10.0

Best hotel i have visited in Marrakech , nice restaurant inside both ambiance and food. I will highly recommend.

norisf89

1 year ago

8.0

The 2 ciels Public Relations Manager Oumaima, was a great support for all restaurants recommendations and full service for booking, even when she dad a day off. Looking forward to a next visit :) Great Hotel Location in Gueliz with good restaurant and rooftop bar!!

Dghgolf

1 year ago

10.0

This boutique hotel is a real gem! It’s so good we stayed a second time. We have stayed in a lot of hotels and we highly rate this one. It is extremely comfortable with a really good restaurant and roof top bar with swimming pool. It is also very well situated for exploring the city. The staff were very pleasant and nothing was too much trouble. Oumaima in particular was wonderful. She organised a day trip to the Atlas Mountains and Berber village for us, which was fabulous and which we would highly recommend. She also booked some tables for us at very good restaurants and helped us out when we were stuck with accommodation. We couldn’t have asked for more. Our driver for the day, Ilyace, was really nice too and a great guide. We will be back.

Donna

1 year ago

10.0

Perfectly wonderful

J9127CQwalters

1 year ago

8.0

We chose the 2Ciels for the last night of our two-week trip for its convenient location close to the train station and easy for the airport. We had stayed in a nice riad for four nights at the start of our trip. But “old town” would haven been easy walking distance from the 2Ciels. We had booked a slight upgrade room with twin beds. Upon arrival it was a nice size room with a double bed – overlooking the Royal Tennis Courts. After giving them time to change, spending an hour at the lovely rooftop – nothing had happened. Housekeeping took another 15 min. to split the bed. Although it was a nice-sized room we somehow had the feeling not to have the room category we had booked. Restaurant (dinner and included breakfast) was great. The air-show at our departure day was a nice throw in.

xinjun

1 year ago

10.0

Good room

Daniele

1 year ago

10.0

The hotel was beautiful with lovely pool areas and a fun rooftop bar. The best part of the hotel was the noally spa. Amazing service and very good prices 10/10

Darcy

1 year ago

10.0

We really enjoyed the rooftop pool and bar. The Patron restaurant was lovely with great food at a reasonable price. The staff was attentive and the room was large and comfortable. Convenient location near restaurants, stores, a few attractions. Overall a great stay and we highly recommend.

Mohammad

1 year ago

10.0

Good value for money

Wendy

1 year ago

10.0

We booked a long weekend, wanting a pool area on the sun, good dining options and with easy access to the old town plus spa facilities and this hotel did not disappoint. The roof bar was fabulous, with great food and service and ideal for relaxing by the pool after a day of sightseeing. Breakfast was great as well. The food in the restaurant was excellent, service on that night though was particularly slow for no apparent reason. We had a large triple room, ideal for us with ample room. Would definately go back here.

ibrahim

1 year ago

10.0

Very good hotel. Book again next holiday

Steven

1 year ago

10.0

Pay the extra and get a suite on floor 4 or 5. Severe odor problem on lower floors. Paid an extra $100 to get upgraded. WELL WORTH IT!

pauline

1 year ago

10.0

Very good location, and can take the bus from the airport. Very spacious rooms and a Mooccan specialties included in breakfast. Helpful staff. We will go back

Marjorie

1 year ago

10.0

2 Ciels has always been one of my favorite hotels in Marrekesh. It is still very lovely, the staff is very friendly, the breakfast is excellent and the rooms are very comfortable. Unfortunately, this time was not as pleasant for me. The dinner I ordered on the rooftop bar was not very good. As I was leaving to head to the airport at 4:30am, I learned from the receptionist that no one ordered my private car that I had had already paid for. I had to take a taxi to the airport and that never happens when I’m in Marrekesh. I always have a private car with my own driver . Not sure what happened this time, but apparently there was no attention paid to this request. I even confirmed the time I wanted to be picked up but it was as if I never ordered a car at all. I am pretty sure I’ll stay at 2 Ciels again, but this last visit was a little disappointing. Very rarely do I go into such a details about my stay at a hotel, but I thought it was important to express how I felt this time. Customer service key, and guests should never feel disappointed when they stay at a hotel as nice as 2 Ciels. Do better!

JOSEFINA

1 year ago

4.0

Great service, staff is always smiling and willing to assist. Restaurant is beautiful, food was ok but great cocktails. I arrived Tuesday night, by Wedbesday afternoon my room started to smell "funny". Woke up at around 5am with worst sewer smell. Called the front desk and thwy offered the room next door which didnt smell fresh but compared to the previous room, it was good. Friday at around the same time I wake up with the same horrible smell. The front desk changed my room to the 1st floor from the 4th floor. This room didnt smell but it was smalled than the previous room and no balcony. Felt like I got downgraded. The water in rooftop pool was not clean and you could see white particles in the water along with dries bird poop around the area (I understand the birds cannot be controlles but sanitizing the area in a daily basis is doable. The sitting options in the rooftop terrace are stained, doesnt look good at all. First floor pool had clean water but same issue with the bird poop along with tiles missing from the stairs in the wated which makes it kind of a danger as you could get cut in your feet.

Garland

1 year ago

10.0

Great amenities

Shauna

1 year ago

10.0

Absolutely brilliant stay - incredible hotel from start to finish. The staff could not have been more lovely, food was ace and the rooftop pool and bar was a lifesaver in the heat - photos don’t do it justice, would highly recommend!

Julian

1 year ago

8.0

Wonderful breakfast and amazingly friendly staff ready to make you feel at home at every turn!

Saima

1 year ago

8.0

Very nicr, convenient hotel

Devon

1 year ago

10.0

The view from the rooftop bar of the city is stunning with the hybrid mini Infiniti pool. The ambiance of this hotel is world class. Absolutely deserves full maxed rating of 5/5. Rooms and beds were amazing. One of the best hotels I’ve stay at between Europe and Africa in a really long time.

jodie

1 year ago

10.0

Lovely family-friendly hotel. Lovely rooms, restaurant and rooftop bar/restaurant. The staff are really friendly and helpful. Rooms are immaculately clean and very aesthetically pleasing. Breakfast was very good. I will definitely return in the future.

Katherine

1 year ago

10.0

Beautiful hotel!

Paul

1 year ago

4.0

Disappointed! We had high hopes for our stay here based on the reviews. However our experience did not match these. The rooms smelled badly of sewage (presumably from the bathrooms). The breakfast was not of a high quality, (with the exception of the bread and patisserie). Our daughter and son in law had room service for food one evening and said it was inedible (pizza and burger). There was dog poo left on the pavement outside of the hotel which could have easily been cleared up. The lifts didnt work one afternoon and the staff didnt make any attempt to help with push chairs. On the last day the barman on the rooftop was surley and asked me how i wanted to pay before producing my second drink (this hadnt happened before). The downstairs pool was unhygenic due to the about of bird poo.

Lisa

1 year ago

2.0

they took a payment that had already been paid through expedia and then told me it was reimbursed and it was not.

Darije

1 year ago

10.0

We had a fantastic stay! Their guest relations manager and entire team were accommodating and always helpful. Beautiful clean rooms with spacious showers, lovely rooftop bar with impressive views and an excellent spa. We would happily stay here again.

mark

2 years ago

10.0

Great roof top bar. Food.

Fernando

2 years ago

8.0

This is a very good hotel to stay at. It's well located in a safe and nice area of Marrakech. They offer a great breakfast which was included in our plan. The only reason I didn't give 5 stars to them is because our room located on the 5th floor was noisy at nights as they have a lounge/roof top club, so it was hard to have a good sleep. We asked for change for they didn't have room available. Other than that our experience was very good.

SERGIO F

2 years ago

10.0

The hotel is very nice and very clean. The breakfast was delicious. I also loved its location but what I really appreciated was the staff… every single person from the doorman, the receptionists, the cleaning crew, the restaurant personel, everyone were very polite, friendly and helpful even after they had been hit by an earthquake the night before. I moved from my hotel located in the Medina to this hotel due to the damages from the earthquake and all of them were very nice to me, specially the doorman. I cant believe how well they handle the situation the day after the earthquake, the lobby was crowded with people going crazy, with me having a nervous breakdown and them probably have their own concerns about their families and friend… and still they were very nice and very polite.

ghaleb

2 years ago

6.0

Needs more work on facilities, but great staff

Hazem

2 years ago

6.0

The front desk staff have poor service no manners. I asked for info about trains (ANY INFO EVEN LOCATION) and the receptionist laughed in my face. The property is nicely situated. Rooms are clean but unfortunately very very poor amenities. There was no q-tips/shower caps/ other small Bathroom things. I recommend staying away due to poor customer service and lack of amenities in a so called boutique luxury hotel

Iftakhar

2 years ago

10.0

Great location for many places of interest and shopping within walking distance. A family friendly hotel

Nazima

2 years ago

10.0

A very warm welcome, from the doorman, receptionist at the front desk, restaurant staff and cleaners! Our room was ready before our check in time as we arrived early without much delay. Every member of this hotel staff are courteous and respectful. They go above and beyond to make your stay as comfortable as possible. We were able to change money here, get advice on days out, find taxis and enjoy the facilities. The hammam at noally spa situated in the hotel was the most amazing experience for us, as was the massage and hair styling. The ladies are experts in their field and make you feel pampered and relaxed throughout the treatment. Rooftop terrace is a great place to enjoy drinks and soak up the sun as is the pool area on the ground floor. We ate a delicious seafood paella which was freshly made at the hotel's Patron restaurant. Breakfast was plentyful and of a good variety with excellent service!! A great location in the Gueliz district, very safe within just a short taxi ride to all the local attractions. Thank you for making our first trip to Marrakech a memorable one! We will be back.

Veronica

2 years ago

6.0

Im not entirely sure what the issue is with the young ladies at the front desk. After reading several reviews to the negative in this regard, I thought that maybe there were communication issues, or that the person writing the review was being unreasonable. I've done this job before and it can be challenging, so I am always willing to give front desk staff the benefit of the doubt. But I experienced Exactly the same thing in spite of being kind and patient. Even when having to ask to have our toilet fixed 3 times and going 3 flights to use the public WC because ours had stopped working completely. Finally, we asked the housekeeping lady who got on our phone and had maintenance staff in our room and the toilet fixed in about 10 minutes. The housekeeping, restaurant, maintenance, and door staff were all Excellent and we were very happy to tip them well. Unfortunately the front desk staff was unhelpful and had no interest in doing anything including their jobs. We won't be returning to 2Ciels.

Mario

2 years ago

6.0

Our room, 409, was sparkling clean and beautifully decorated. The breakfast spread was impressive, and I particularly enjoyed watching the lady make pancakes in front of us. The hotel had a modern and stylish design, with well-maintained and relaxing spaces, including two swimming pools. Although the check-in process was slow, we were offered traditional Moroccan tea while we waited. When we arrived at our room, it was not quite ready as someone was still preparing the third bed, and we had to subsequently request an additional set of towels, as it was missed during the preparation for the third occupant. During our stay, we encountered some inconvenience at the hotel. Firstly, we were informed on the rooftop terrace that we couldn't charge our drinks to our room. Then, when we visited the spa and the main restaurant bar, we were told that our room did not have a deposit and we could not put our bills on the room. This was quite disappointing since it required us to carry cash or a card with us at all times in order to use the hotel's facilities. As a result, there was a time when I had to retrieve my card from our room in order to make a payment at the rooftop bar, which may seem like a minor task but was not up to the standards one would expect from a hotel marketed as luxurious. However, when we eventually settled the bill at checkout, I surprisingly received my deposit back, so I don't really know what they were referring to when they didn't allow me to pay via the room

QI

2 years ago

10.0

The hotel was very nice and conveniently located. The restaurant looked beautiful and offer great dining options. The staff was friendly and courteous. I would consider staying here again on future visits to Marrakech.

John

3 years ago

2.0

I have never felt so unwlecome at a hotel in my life. From the angry glare of the doorman when I approached and opened the door myself, to the annoyance at having to change me to a room that did not have FRESH OIL / LAQUER PAINT in the room. Who puts a guest in a suite that reeks like fumes? Seriously?

Jose

3 years ago

10.0

lo recomiendo 100%, basado en calidad/precio esta entre los mejores hoteles en los que me hospedado, muy bien localizado, el desayuno muy bueno, tiene un rooftop envidiable, el servicio de primera, con mencion especial al equipo de la recepcion, la ropa de cama de muy buena calidad, en fin, solo comentarios positivos

avraham

3 years ago

10.0

Excellent accommodation. excellent service. Amazing staff. Perfect recommend!!!

Idris

3 years ago

10.0

Great stay!

Donald

3 years ago

10.0

Friendly people, nice lobby and restaurant.

Raymond

3 years ago

4.0

The Sky Bar never opened for the duration of our stay with no apologies. Some bar staff were rude. I would not stay again.

Nayl

3 years ago

8.0

Great hotel to stay at in Marrakesh , location very convenient. Amazing hospitality. Adil at the reception 💙 very helpfull and extremely friendly

Carole

3 years ago

10.0

It was a fantastic stay but one problem is that the rooftop pool needed maintenance as lots of tiles were missing. Also, there were not enough sun beds.

ANGELA

3 years ago

10.0

Fabulous city boutique hotel with amazing restaurant attached . Pool staff were friendly less attentive than the hotel staff who were on point . Room was spacious and lovely with only a mild smell of damp from my bathroom which didn’t spoil my staff but needs attention .

Suzan

3 years ago

10.0

At check in the staff did not assist us with luggage or take us to our room. The food at the rooftop bar was dried out, I would suggest eating in the restaurant downstairs. Rooms were comfortable and clean. There was very little closeby to walk to but private transfer was readily available.

Ozzie

3 years ago

6.0

Nice place.

Amelia

3 years ago

10.0

We had a lovely stay at 2Ciels Hotel which is in a great location of the new town and only a short walk to the old town and market. The highlight of the hotel for us was the sky bar which has panoramic views of the city, a swimming pool, amazing drinks and very hospitable staff. One member of the bar staff, Simo Patchika went above and beyond to look after us and our needs and was extremely helpful and hospitable.

Verified traveler

3 years ago

10.0

My family really enjoyed it.

sanaa

3 years ago

6.0

rude front desk stuff, questioned the kids' ages. tall American kids...he also accused us of lying to get cheaper price. we were asked to prove the kids ages by showing their passports which i didn't have on me since the other hotel i stayed at didn't ask for them. I was never treated in that manner,, i was able to obtain copies online and he was not happy .but of course he had to fuss about something else. he insisted that the price that expedia gave was wrong and we had to add another $40 dollars. we got one room at 5 pm and the other one at 5:30. Eveything else in the hotel was perfect.

Nadia

3 years ago

8.0

A nice hotel in a central location. Very new and very clean. Breakfast was varied and delicious. We had a prestige suite. Lovely balcony and one of the best showers ever. But the room we had was an angled shape so didn"t look so spacious, satellite tv didn't work and the wifi was intermittent. But we only stayed one night and were not so bothered about these things. The pools are both small and so that was disappointing. However, the spa was great and Summaya gave me a wonderful scrub in the hammam and my daughter a good blow dry in the salon. Good for a short stay.

Fahmi

3 years ago

2.0

Personnel sympathique mais le reste très mauvais et trop cher par rapport à sa qualité

Verified traveler

3 years ago

10.0

After traveling for almost 24 hours, including two airline delays, we were so grateful for the shuttle driver waiting for us at the airport. The reception staff welcomed us with a refreshing melon drink; check-in was smooth, and our room was great. The rooftop lounge and restaurant was exactly what we wanted after such a long trip. Highly recommend this hotel.

Hana

3 years ago

10.0

So great we booked again! Amazing hotel, close to everything with great staff and facilities. The breakfast is brilliant, it’s worth it for that alone. The rooftop pool has a great atmosphere and is a must.

Brendan

3 years ago

10.0

Everything was excellent; check-in/out, breakfast, pool and snack bar, spa, restaurant for dinner and the attitude of staff. We stayed in a Lifestyle Suite and fully recommend for anyone visiting Marrakech.

Marc

3 years ago

10.0

Perfection

CHANIDA

3 years ago

2.0

DO NOT STAY HERE - This hotel and its manager are unprofessional and the poor staff has to deal their rudeness. This place is at most a dressed up 3 star hotel. During the first 2 nights of our stay, we had no proper shower as the water kept going from hot to cold. When we brought this to the manager's attention, he was very rude to us and made it sound like we were the only ones having this issue. We in fact spoke to other people on our floor and they had the same complaint. After reporting that the issue was fixed, on the second day, we experienced the same problem. Guess what - the technician who came and even the front desk receptionist admitted that this had been a problem before! I was staying in room 105 and my father in room 109. Everytime they came to look at the shower, they left dirty shoe prints on the tile and could honestly care less. We had one day of a proper shower out of the 3 nights we stayed there, when this was reported to the staff, their response "It's ok". The manager agreed to compensate us for 2 nights for both rooms but when Expedia contacted them, they declined to make good on their original agreement. The worst attitude and treatment I have ever received. The beds were frankly horrible, there are no little items you would expect from a nice 4 star hotel (i.e. showercap). I wouldn't have spent time writing this but the false advertising and high ratings/reviews here are very misleading. I wouldn't want anyone else to experience this.

Devon

3 years ago

10.0

Great hotel and amenities. The hotel rooftop was buzzing and we went in February. The staff was polite and helpful. You do have to pay to use the steam room as it is part of the hammam service which was great and the ladies who do it are great.

Aziz

3 years ago

2.0

No good experience manger and staff very very rude spend one day had to go because this hotel is so dirty supposed to stay 4 nights I had to change it

ramon

4 years ago

10.0

The staff is professional and courteous and the property is well-kept.

Margaret

4 years ago

10.0

Fabulous

Verified traveler

4 years ago

10.0

This was our very first time in Marrakech, and the country of Morocco for that matter. This Hotel and Spa provided some of THE BEST customer service and professionalism ever. The staff was welcoming and the facility was extremely clean. The restaurant staff provided great service and the chef made accomodations to my diet! Great location, excellent staff, we would certainly recommend staying here!!

Youssef

4 years ago

2.0

Didn't like the price

Verified traveler

4 years ago

10.0

Staff were terriffic. Food in the restaurant was amazing. The room was great, very comfortable. Not a single complaint. I would definitely stay here again.

Julia

4 years ago

10.0

Stayed for one night before our flight next day and was not having high expectations and we were pleasantly surprised! Very comfy beds and the suite was large with big balcony. The food in room service was amazing! The tapas Spanish restaurant downstairs is even better! Next time we are in Marrakech will definitely stay here again.

Verified traveler

4 years ago

10.0

Beautiful place and very nice staff

Verified traveler

5 years ago

10.0

Situated in a lovely quiet area but close to supermarkets, shopping centres and about a 25 min walk to the old town square. Staff were extremely friendly and accomodating. Our room was very spacious with a massive bed and a balcony with settee for relaxing. Nice walk in wetroom shower. Food and drink fabulous with a huge fresh breakfast selection. Had an amazing massage in the spa. 2 pools - one on the ground floor and one on the rooftop which was our favourite. The skylounge on the roof was a highlight and served great food, amazing cocktails and was perfect to watch the sunsets. We will definitely be back to this hotel!

Verified traveler

5 years ago

10.0

Everyone at 2ciels is super kind and helpful. Very professional and the best service with a smile. Really it’s the best hotel I have every stayed in. I don’t understand why it’s not a 5 star hotel. If I could I would never leave!

Verified traveler

5 years ago

10.0

Best hotel I have ever stayed at. Definitely a 5 star. 2ciels spa is the greatest. I had the best massage and treatments there by Naima, she truly had healing hands. I wish I could take her to Canada with me. Highly recommended!

Natalie

6 years ago

10.0

The 2ciels hotel is a hidden gem. The staff are super nice and helpful, great customer service. The most beautiful spa is onsite. Best massage I have ever had. It was hard to leave. I will definitely be back. You will not be disappointed staying here. Thank you 2ciels

Malik

6 years ago

4.0

The rooms have serious issue. First of all, when we got the room, we immediately found out that the shower was completely clogged. This should have been checked before the room was given to us. We called the reception and they said they would send someone to fix it, but no one came. The room was also very hot and had a strong cigarette smell. The AC was not working.

Verified traveler

6 years ago

10.0

Luxury hotel in Marrakech with top notch service and hospitality! Love the rooftop pool and the breakfast spread!

Verified traveler

6 years ago

8.0

Room is quite small size, however location is good and variety of breakfast is very good

Verified traveler

6 years ago

8.0

The breakfast was the same everyday. As in everything exactly the same .. nothing changed .. the cooked breakfast options needs to be varied and changed couple of times a week at least..

Hamid

6 years ago

2.0

Disaster experience ,

Verified traveler

6 years ago

10.0

Good to stay in ghis hotel staff are friendly and helpful

Verified traveler

6 years ago

10.0

Lovely hotel. Clean, spacious bedroom, big very comfortable bed. Staff very helpful. Good breakfast. We ate in the restaurant one evening and it was our best meal. Seafood tagliatelle best I have ever tasted.

shai

6 years ago

10.0

Very central and beautiful hotel

Verified traveler

6 years ago

10.0

The hotel is beautiful and in a good location and easy walk to a lot of interesting places. The staff went over and beyond for us and I would stay there again if I ever visit the city. The only thing that I would have liked is if the breakfast menu changed. My cousins and I were there for 6 days and we ate the same food everyday and after 2/3 days of the same food we got tired of it even though the food was lovely. Would like more variety but other than that my stay was great overall.

Verified traveler

6 years ago

10.0

The superb service, great breakfast , super room size , great bathroom excellent location. The only thing we didn't like was having to leave.

Verified traveler

6 years ago

10.0

We enjoyed our stay, the staff were charming and efficient. Very good location.

Verified traveler

6 years ago

10.0

Loved the mint tea upon arrival and the breakfast.

Verified traveler

6 years ago

10.0

Good location. Excellent restaurant and very nice room

2Ciels Boutique Hotel & SPA

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Room (Charme)

Breakfast Included

$325.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Pets

Pets

General

General

Reviews (143)

Customer Reviews & Ratings

8.7 / 10

ChristinaEastAnglia

TonySwiss

jackiej889

msu_mom

Stephen

rowenaw315

Sitnam

Kerry

Rozina

Faye

Warren

Caren

Ellsworth

yu jiao

Diana

426montserratg

xinjun

rayaneb427

Dimitry

jbones718Brooklyn

carbar2562

Effie

Eva

Flavia

Steven

Ashadevi

Leisha

Dillone

981mrsp

Ira

Diane

Diane

Samantha

Sara

Claude

Joanna

Daniela

Benjamin

Jane

284_stena

GGB1995

Ivor

Chourouk

Wendy

Maria

Jermaine