Palais Khum
Chain: Not Available
Description
Luxurious Accommodation
Palais Khum offers spacious rooms with air-conditioning, a seating area, and satellite TV. The elegant decor and modern amenities ensure a comfortable stay for all guests.
Relaxation and Wellness
Indulge in the heated indoor pool and wellness centre at Palais Khum. After a day of exploring the vibrant city, unwind with a rejuvenating spa treatment or a refreshing swim.
Convenient Location and Services
Located near Djemaa El Fna square and Majorelle Garden, Palais Khum is the perfect base for exploring Marrakech. Take advantage of guided tours, onsite dining with local and international cuisine, and the option for airport shuttle services.
Experience luxury and convenience at Palais Khum - book your stay now for an unforgettable Marrakech getaway.
Sentiment Analysis
Friendly staff
Great location
Spacious and comfortable rooms
Excellent service
Popular Amenities
Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Massage services
Solarium
Hammam
Availability Side
Deluxe Double Room
This large air-conditioned room features a dressing room and seating area with a satellite TV. The private bathroom includes shower.
Junior Suite
This spacious air-conditioned suite features a dressing room and seating area with a satellite TV. It offers a private bathroom fitted with shower.
Deluxe Suite
Featuring a terrace, this large air-conditioned suite is furnished with a seating area and a satellite TV. It offers a private bathroom fitted with sh...
El Bacha Suite
Featuring a terrace, this larger air-conditioned suite offers a seating area furnished with a sofa and a satellite TV. It offers a private bathroom fi...
Guest Sentiment Categories
Cleanliness
Guests consistently mentioned cleanliness as a positive aspect.
Service
Service was generally appreciated, although a few guests had complaints about wait times.
Location
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
Most guests had a positive overall experience and would recommend the hotel to others.
Hotel Rules
Check-In / Check-Out Policy
Check In
2:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Reviews (458)
Marouane
3 days ago
10.0
Tout était parfait l emplacement,les personnels,les chambres.
Cons: Rien 🙂
Marouane
3 days ago
10.0
Excellent :)
Erica
4 days ago
7.0
Perfecte locatie, personeel is zorgzaam
Cons: Onze kamer zat boven de bar en in de ochtend daardoor veel geluid ivm start schoonmaak.
Roberta
4 days ago
9.0
Le petit déjeuner dans le patio était très bien, bon choix d'aliments avec possibiltié de les commander minute
Cons: Rien, tout était parfait.
Nassim Mohamed
1 week ago
6.0
Franck
1 week ago
9.0
Petit dej au top à la carte Service client excellent avec de bons conseils pour les visite du souk de la médina, Merci Sofiane !
Sonia
1 week ago
3.0
Ludovic
1 week ago
8.0
Avis pour booking du Palais Khum @Ludovic BRUNAU « Un sejour merveilleux au Palais Khum ! Une équipe vraiment au top, toujours souriante et disponible. Le riad est splendide, décoré avec goût, un véritable havre de paix au cœur de Marrakech. Un immense merci à Merwan et Sofiane, qui ont été aux petits soins avec nous du matin au soir. Nous voyagions en famille, avec quelques sensibilités et particularités qui demandent un brin d’attention supplémentaire… et l’équipe a su gérer tout cela avec une délicatesse exemplaire. Tout a été parfait du début à la fin ! »
BdM
1 week ago
10.0
Franck
1 week ago
9.0
Très bel établissement bien placé piscine chauffée personnel sympathique
Cons: Le calme l architecture
1 week ago
9.0
Le palais est très beau. Les installations sont très bien. Le roof top est petit mais on apprécie. Présence d ascenseur pour les mobilités réduites. Calme et tranquille. Personnel serviable et menu à la carte très bien au resto. Chambre spacieuse, belle salle de bain, bonne insonorisation.
Cons: Le lit était un peu dur pour notre goût. Le petit déjeuner aurait pu être plus complet, manque de choix
Gemma
2 weeks ago
10.0
sylvain
2 weeks ago
9.0
La localisation est très adaptée à la visite de la ville et de la médina. Nous avions pris une chambre sur le toit qui offre une vue dégagée; très confortable et en bon état d usage. L accueil était au top avec un bon service de chauffeur. Merci encore.
Cons: Rien
Lars-Erik
2 weeks ago
9.0
ann
2 weeks ago
8.0
Philippe
2 weeks ago
9.0
Nathalie
2 weeks ago
10.0
sandra
3 weeks ago
9.0
LAETITIA
3 weeks ago
9.0
Super endroit Très bien situé dans la médina Le personnel est charmant surtout au niveau du petit déjeuner et l endroit est magnifique
Carmen
3 weeks ago
10.0
Maravilloso hotel en el corazón de la Medina!!!! El personal encantador, el palacio precioso y los desayunos espectaculares!!!!
Cons: Me gustó todo!!!
Jose
3 weeks ago
9.0
Very nice and well situated
Cons: Nothing to report
antoine
3 weeks ago
7.0
Dempsey
4 weeks ago
9.0
Matthieu
4 weeks ago
8.0
Magnifique Riad avec très belle décoration, très bien placé au calme
Cons: Rien
Tudor
4 weeks ago
7.0
Erica
4 weeks ago
10.0
laurent
1 month ago
10.0
Superbe chambre et un personnel très agréable et pro, toujours à votre écoute Excellent
Cons: -
Beatrice
1 month ago
8.0
Guy
1 month ago
7.0
Très bien situé et bel établissement
Cons: Personnel peu souriant et service minimum
Mandy
1 month ago
10.0
valerie
1 month ago
5.0
Les plus: l’emplacement incroyable au cœur de la médina, la beauté époustouflante et le charme de cet ancien Ryad, la gentillesse de certains membres du personnel qui tentent de leur mieux de compenser le manque de professionnalisme de leurs collègues, les soins du spa par des esthéticiennes très compétentes.
Cons: Les moins: L’entrée se fait par une petite ruelle sale et encombrée de poubelles alors que l’hôtel possède un accès direct par la boulangerie sur une grande rue bien plus agréable. L’hôtel est très vieillissant, les murs sont craquelés, les tapis sont passés, la robinetterie est en mauvais état, l’éclairage est insuffisant, les meubles et décorations sont abîmés ou fonctionnent mal, les chambres manquent d’équipement pratique (pas de téléphone dans les chambres, une penderie sans étagères avec 4 cintres dans une chambre pour 3, pas de petits crochets dans la salle de bain), les produits fournis dans la salle de bain sont simplement des flacons en plastique sans étiquettes remplis de shampoing, gel douche et savon pour les mains et on ne peut pas voir les ingrédients. L’accès à la piscine se fait par le restaurant alors qu’une grande baie vitrée qui reste désespérément fermée donne accès directement aux transats du patio. Le personnel est très insuffisant pour gérer l’hôtel et plus particulièrement le restaurant. L’hôtel paraît à certaines heures complément désert. Leur attitude est très nonchalante est peu professionnelle (assis par terre, en train de fumer ou sur leur téléphone). Nous attendions un petit déjeuner luxueux en buffet. Au lieu de cela il y a une carte très réduite sur laquelle on ne peut commander qu’un article de chaque. Le temps d’attente est interminable. À part l’un des serveurs (qui est, le pauvre, extrêmement stressé), les personnes qui servent le petit déjeuner arrivent tous les matins en retard et se comportent de façon très peu professionnelle (vêtements, attitude, attention aux détails). J’ai du attendre qu’un serveur assis derrière le comptoir finisse sa partie de jeux vidéos sur son téléphone pour qu’il accepte de me servir.
ordiab2022
1 month ago
2.0
If you care about aroma, cleanliness, and overall comfort in your hotel space where you will lay your head, DO NOT GO HERE!! The great reviews were either paid for, or were done early in the hotel's history because there is NO WAY this is recent. We were a group of 4, 2 rooms with double beds and we received 2 rooms with 1 double bed. The rooms smelled horrible, like sewer. My friend was given a padlock to lock her room when we leave ... A PAD LOCK!! How would you lock the door at night you may ask? You can't! The gentlemen who checked us in were pleasant, but the woman that was there in the morning, needs to be replaced. We were booked for 3 nights, we left the very next morning, it was that bad. Had we not arrived so late in the evening we have left that night. Just don't do it to yourself.
Gianfranco
1 month ago
10.0
Jan
1 month ago
9.0
Binnen het oude Marrakesh via een steegje een prachtig huis. Zeer vriendelijk en hulpvaardig personeel Prachtige kamer(suite)
Cons: Prachtige kamer(suite) waar echter wel in de badkamer een lichte rioolgeur hing, waar ze weinig hebben aan kunnen doen tijdens ons verblijf.
Jane
1 month ago
8.0
Hassane
1 month ago
10.0
Sam
1 month ago
9.0
Perfect location for exploring the old town and Bazar. All the staff were friendly, kind and very helpful.
asuncion
1 month ago
10.0
Es una alojamiento muy especial, muy bien decorado y con muchos espacios para disfrutar. Nuestra habitación en la azotea era súper agradable, amplia y lo mejor con súper terraza. Está además muy bien situado, este en plena Medina pero a un minuto de una calle donde pueden acceder los coches, taxis por lo que es aún más cómodo si te quieres alojar en plena Medina
Cons: La terraza de la azotea la podrían sacar más partido como el resto de azoteas de los Riads, nos hubiera gustado por ejemplo que el desayuno se sirviera arriba
Michael
1 month ago
10.0
Anna
1 month ago
9.0
Riad molto bello
Howard
1 month ago
9.0
Alberto
1 month ago
8.0
Hind
2 months ago
10.0
VALENTIN
2 months ago
8.0
Nous avons apprécié l’emplacement, la piscine ainsi que les petits déjeuners qui sont excellents. Le rooftop du Riad est également incroyable.
Cons: La chambre que nous avons eu avait un souci de remontée d’eau dans la salle de bain, la réception nous a tout de suite proposé de changer de chambre, et nous les en remercions. La piscine n’était malheureusement pas chauffée, et était donc froide, ce qui est dommage.
Javi
2 months ago
10.0
Desayuno muy rico, la ubicacion esta a 15 minutos de la plaza Fnaa, de noche no genera mucha confianza caminar por los zocos vacios y a oscuras
Douglas
2 months ago
10.0
Lovely renovated palace
Cons: They should provide daily bottle of water
Pascal
2 months ago
7.0
La chambre
Cons: Les terrasses pas propres et le petit déjeuner très moyen
carine
2 months ago
7.0
2 months ago
9.0
Emplacement idéal dans la médina et proche de tout à pied, personnel attentionné et disponible, magnifiques chambres, petit déjeuner à la carte avec spécialités marocaines et européennes.
Cadet
2 months ago
10.0
L’établissement est incroyable. Nous avons été subjugué par la beauté des lieux, assez épurés et modernes mais toujours orientales. L’emplacement est idéal pour les visites de la Médina où tout peut se faire à pied (et pour les plus fainéants il y a des taxis à 3 minutes à pied du Riad), pour se restaurer également. Nous avons logé dans deux chambres standard qui étaient très agréables aussi bien l’une que l’autre. Le personnel est très accueillant, disponible et attentionné. Les chambres sont nettoyées chaque jour, les serviettes changées et le lit fait. La piscine intérieure est chauffée et non chlorée. La vue sur le toit terrasse le matin est aussi à souligner. Le restaurant et le petit dej du matin sont enfin très bon et généreux. Je peux que vous inviter à y aller! Merci encore au personnel ♥️ Les clients qui ont ratés l’avion haha
Pablo
2 months ago
10.0
Habitaciones súper espaciosas, limpísimas y decoradas con encanto. Aire acondicionado y presión del agua en las duchas. El servicio es encantador, tanto el del desayuno, como los trabajadores de recepción. Todo muy cuidado, y con una ubicación perfecta tanto para recorrer la medina, como para coger un taxi y llegar al aeropuerto.
Cons: Nada
Catherine
2 months ago
10.0
Tout le personnel était adorable, à l écoute de chaque demande. Toujours souriant. Riad très bien placé à proximité des souks.
carlotta
3 months ago
9.0
Nicola
3 months ago
10.0
Raffinato posto segreto.. in un vicoletto tra dei dedali che ti spingono ad esplorare la Medina. Scegliete la stanza 7. La suite… sontuosa… Accogliente la piscina vetrata .. e le terrazze. Provate i massaggi esperti
Alban
3 months ago
9.0
Localisation du Riad, architecture du lieu, gentillesse du personnel.
Val
3 months ago
10.0
L'emplacement est parfait les chambres agréables et bien décorées. Le personnel incroyablement gentil et sympathique.
Sezen
3 months ago
9.0
Excellent emplacement, tout peut être fait à pied dans la Médina. Le personne était très avenant et gentil. Lieu très calme, comme coupé du monde, super pour se reposer.
Cons: L’équipement des chambre était un peu vieux pour le prix. Pression de l’eau trop variable dans la douche par exemple .
laurence
3 months ago
9.0
Personnel adorable, hôtel très propre, situation parfaite pour visiter.
Cons: Rapport qualité prix un peu trop élevé. Literie assez dure. Petit déjeuner pourrait être mieux.
tiffany
3 months ago
10.0
L’emplacement dans la médina , la piscine , les jardins, le petit déjeuner, la chambre tout était fabuleux
Cons: Rien
Abdelmajid Rachid
3 months ago
7.0
Giorgio_Mancini
4 months ago
9.0
Angelinagraumann
4 months ago
10.0
Absolutely wonderful experience! From the moment I arrived, I was impressed by how genuinely friendly, helpful, and warm every staff member was. The hotel itself is charming and peaceful, and when you step out the door, you have wonderful shops all around.
Meander57417553574
4 months ago
10.0
Beautiful Moroccan boutique hotel. Very pleasant staff, very hospitable. Perfectly clean and peaceful. Restaurant offers Italian and Moroccan cuisine to cater for everyone. Cocktails are delicious and to be enjoyed poolside. Had two treatments done in the spa and both were fantastic. Room was clean and spacious, perhaps could have a stronger air conditioner in the July heat but this did not detract from our enjoyment of Palais Khum. Marjuan at reception was particularly pleasant and informative, lovely man.
Anonymous
4 months ago
9.0
Food and cocktails were delicious, offer both Moroccan cuisine and Italian cuisine. Spa was lovely, great massage, clean pool, beautiful interior. Marjuan in particular was very friendly and helpful, made the stay very special
Hugo
4 months ago
9.0
306musau
4 months ago
10.0
Palais Khum Marrakech is the best boutique hotel in the heart of the old town. Manager Mervan is very attentive, polite and hospitable young man. Other staff are egually good. The hotel rooms are designed in accordance with traditional Moroccan motifs, are clean, spacious, and quite large. We went as a group of five. We loved everything about it. I highly recommend it.
Y8507GTmm
4 months ago
10.0
We stayed at this hotel during our 2 day trip to Marrakech. We liked the hotel very much thanks to its authentic design, clean, spacious and luxurious rooms. On top of that, the staff was extremely polite, respectful, hospitable and friendly. It was also incredibly convenient to be close to historical sites. I would definitely recommend it to everyone.
Kristen
4 months ago
10.0
Beautiful and stylish
Cons: A little noisy with my room near the restaurant. No room service.
Kristijan
5 months ago
8.0
Marion
5 months ago
9.0
La situation, la décoration
Armin
5 months ago
10.0
Cons: only downside was the weak Wi-Fi in the room
Damian
5 months ago
10.0
Nabil
5 months ago
3.0
The location.
Cons: As a Moroccan who deeply understands the values of our hospitality traditions and the timeless aesthetics of Moroccan interior design, I had high hopes when my American wife and I chose to stay at this Riad for two nights. Located conveniently at the entrance of the Medina, the Riad is undeniably clean and well-situated for exploring Marrakech. The architecture holds promise, but unfortunately, the overall experience left much to be desired—especially from the standpoint of authenticity. The interior design, while seemingly inspired by Moroccan elements, lacks the warmth, detail, and cultural coherence that define a true Moroccan home. It feels as though the space was rushed and decorated by someone with only a superficial understanding of Moroccan style. Rather than the layered textures, rich colors, and artisanal details that make a Riad feel alive, this one felt more like a staged set—charming at first glance, but lacking the soul and intention that come from lived experience and heritage. Hospitality is a cornerstone of Moroccan culture—we welcome guests with genuine warmth and take pride in making them feel at home. Sadly, the restaurant staff here didn’t embody that spirit. They seemed disengaged, going through the motions with little enthusiasm or interest in their work. It was disappointing, especially knowing how vibrant and welcoming Moroccan hospitality is meant to be. As for the food, it was a missed opportunity. The so-called “Moroccan food experience” was mediocre at best—bland, lacking depth of flavor, and clearly tailored for tourists without capturing the heart of our cuisine. There was no sign of the slow-cooked richness or the generous use of herbs and spices that define authentic Moroccan dishes. Overall, while the Riad offers a clean and convenient base, it misses the mark when it comes to delivering a true Moroccan experience.
David
5 months ago
10.0
Everything, honestly we have no words to describe the amazing service, treatment we received, the quality of the food, and the place itself.
Cons: We liked everything, but if I had to make a suggestion to make this place even better (which is already amazing) would be pool cleaning. Water and surroundings, there were a lot of bugs and spiders near the corners.
Lara
6 months ago
8.0
Chris
6 months ago
10.0
From the moment we arrived the staff couldn’t do enough to help us in any way possible. From the management to the waiting on staff everyone was polite and courteous throughout our stay making us feel truly at home. The location was perfect whilst inside the medina it was like an oasis of calm amongst the hustle and bustle outside. The decor was stunning and the facilities brilliant particularly the onsite spa. We will definitely be recommending the riad to anyone wanting to visit Marrakech and we are already planning a return trip
Cons: Nothing
Keith
6 months ago
10.0
The Palais Khum is located close to a number of great sites within Marrakesh. Is a really relaxing stay and the room is spacious and comfortable. The staff are excellent and so friendly, making your stay perfect. I couldn’t recommend this stay more highly.
Cons: The staff at Palais Khum could not be more helpful if they tried. They could do any do anymore to make our stay a welcoming and relaxing stay. Can’t thanks them enough.
pilatesmd
6 months ago
10.0
Twelve of us spent a luxurious week at Palais Khum and we all loved it! This was my 5th time in Morocco and my second time staying at Palais Khum. As someone who works in a people industry, I know what to expect, I understand the cultures, and I also let my guests know what to expect. I lead wellness and culture retreats. We did stretching, yoga, and meditation on the beautiful rooftop in the mornings. Our meals were wonderful. The wait staff, chef and kitchen team is talented. The couple times there were mix-ups (a large group eating there numerous times in one week - that is bound to happen) they were fixed immediately and with grace. The wait staff is notably attentive and warm. The rest of the team who took care of us were always ready to help with a smile. Communication was clear. Reservations that I requested were all handled professionally. Our trip was smooth and largely because of the Palais Khum team working so well with me. The space is beautiful! Spending a whole week in a place, you want a little room to spread out, and traditional riads do not supply that. Palais Khum offers space that we need, beautiful decor that combines traditions with modern. The neighborhood is quiet, but sometimes there can be noise in the front rooms. Bring ear plugs if you are a light sleeper, or reserve one of the other rooms. The location makes it easy to get to all the sites within the Medina and also easy to get close transportation. I loved it, as did my 11 guests! I will definitely be going back with more people!
Aaron-wade
6 months ago
10.0
We liked the numerous common areas to relax and enjoy the Riad. The rooftop patio and pool area, the courtyard and restaurant are all so beautiful and very well maintained, including our beautiful room! In addition, the staff were really warm and welcoming (much appreciated when visiting a place like Marrakech). Stellar service! We loved visiting Palais Khum. Thank you.
Cons: The robes in the room were much appreciated but could be replaced.
Roberto
6 months ago
9.0
The building is charming, really little paradise. Rooms are very spacious with enjoyable outside space (balcony or terraces) The staff was very kind and supporting our requests
Cons: Breakfast food offering could be better and richer (Maybe give more fresh vegetables options) There might be a good idea to have a gym, especially for guests staying 3/4 days is a must have
Joanne
6 months ago
10.0
Gorgeous accommodation and the staff were super. It was a pleasure to stay in this beautiful place.
Roberto
6 months ago
9.0
Unique corner of paradise in the medina. Nice touch of decor, space division and wellbeing. Rooms are very large and with beautiful space outside where to chill. The staff was really supportive: for our wedding anniversary we had flowers in the room and was really a nice touch.
Hayley
6 months ago
10.0
The location of the riad is perfect The staff are amazing
Cons: It could improve with air con in room Better WiFi Improve the food
Renato
6 months ago
9.0
Excellent location, great hospitality and food + beverage experience. Welcomed guests from other hotels for dinner and they loved the space. Tasteful design.
Timothy
6 months ago
10.0
STAFF LOCATION ROOM
Alejandra
6 months ago
7.0
Location, and personal trying to accommodate one's needs
Cons: Room bathroom bit dated, shower didn't work properly, and also TV wasn't working although it was fixed.
Matt
7 months ago
10.0
Robert
7 months ago
10.0
Very nice road in the old xity
Anton
7 months ago
9.0
Alex
7 months ago
10.0
The property is located in the heart of the old town, you basically walk out into the souks! Close to a main road for easy pick up point for taxis and trip organisers. The El Bacha Suite is just out of this world and the private balcony made all the difference. The food is good and seems to be popular with people not staying at the hotel.
Cons: Breakfast needs more variety and amenities in the room would take it to that next level!
Luis
7 months ago
9.0
Location, great room, friendly staff.
Mohammad
7 months ago
9.0
Sarah
7 months ago
9.0
Stunning property, really excellent communal facilities and very lovely staff
Cons: Our room felt a bit run down, the shower was quite bad and the toilet seat wasn’t attached properly. I think these things should be fixed for the price they are charging
Zhen
7 months ago
10.0
Excelent stuff
Luke
7 months ago
9.0
Éder
7 months ago
9.0
Sandra
7 months ago
10.0
Location of the riad perfect for exploring the medina. The best thing about the accomodation is the staff, helpful, professional, polite, ... 10/10
Cons: -
Stephanie
7 months ago
8.0
Location in the beginning of the Souk. Large room & good facilities
Steve
8 months ago
9.0
Tom
8 months ago
7.0
Christine
8 months ago
9.0
Its authenticity, beautiful furnishing’s & courtyards with fabulous plants. The staff were super friendly & very helpful.
Rj
8 months ago
7.0
The finishes and landscaping was spot on, only second to your superb location.
Cons: I felt the staff could have been more attentive, and overall a bit friendlier and approachable in order to be classed as very good instead of good. I felt the hammam let you down, the treatments were great, but the ladies body odour on that day was off putting.
Helen
8 months ago
10.0
Timborelli
8 months ago
10.0
This is a beautiful little hotel in a very nice part of the Medina, it is perfectly situated so that you can dip in and out of the souks and easily visit the key attractions of Marrakech. The staff at Palais Khum were exceptional, very welcoming, friendly and helpful. We spent a week enjoying the sights of Marrakech and relaxing in the hotel.
Cons: There wasn't anything we didn't enjoy. In fact we were delighted that we chose Palais khum, because we did see a few other Riads in the Medina that we were glad we were not staying in!
Matthew
8 months ago
9.0
Denise
8 months ago
9.0
Excellent location. The room was charming, comfortable and clean. The rose petals were a really nice touch. Breakfast was lovely.
Cons: I could see how maybe it would be loud if there were people hanging out talking late at night in the courtyard.
Jane
8 months ago
10.0
Stylish and comfortable
Cons: Nothing
Fouad
8 months ago
10.0
A great location in the Medina. The room on the terrace was great and luminous. The breakfast and restaurant are very good.
Cons: The water pressure in the shower is weak and the hot water is unstable.
Kelly
8 months ago
9.0
Wendy
8 months ago
10.0
The greeting on arrival from the concierge was exceptional. It made such a difference to our experience. The building is beautiful with so many different intriguing nooks and beautiful spaces. Many of the rooms have their own terrace as well as an extensive roof terrace area. Throughout there is lush tropical planting which makes a huge difference. The location is perfect. Having stayed in Riads many times in Marrakech this was our favourite location. Right in the heart of the best part of the souks, near the beautiful Secret Garden and yet still easy to reach from the taxi drop off point.
Cons: The only thing that was a bit disappointing was breakfast. The service was rather unwelcoming and the food rather dull. Pastries seemed a bit stale and the 'seasonal fruit salad' was just tiny bits of diced apple. We stayed at another hotel for a few days before this and their fruit salad was full of strawberries, mango and raspberries so it's obviously possible to get these fruit. This would not put us off coming here again as everything else about the place was exceptional
Jackie
8 months ago
8.0
Excellent location although stressful getting parked nearby as we arrived on Friday evening in rush hour and the hotel has no parking.
Cons: There was a smell of the drains in our room and we had to ask for some incense to improve the situation.
Barrie
8 months ago
10.0
Michael
8 months ago
9.0
Breakfast was excellent and the Staff wonderful. Restaurant was very good. Thank you.
Cons: There was a loud buzzing noise on the roof of 11B which was a distraction at times in the late evening. I suspect it was something to do with water being pumped? Water pressure sometime inconsistent in the shower. Sliding Door not easy to lock and unlock for security.
Katarzyna
8 months ago
10.0
We loved everything!
Sanjeev
8 months ago
8.0
This is the second time that I have stayed here and was not disappointed. The location is excellent as it is just off the main road and easy access into the centre or outside. The hotel itself is clean and luxurious. We stayed in the the junior suite downstairs this time and it was clean and quiet. The bathroom was spacious and clean.
Shamim
9 months ago
10.0
The place was very clean and beautiful decorated. The manager was extremely helpful. He took his valuable time to help us. Very happy with the place and can’t say enough about the customer service we received.
Ivan
9 months ago
9.0
Carolina
9 months ago
9.0
The decor the staff the location the amazing food and the bar
Cons: The chairs in the dining area by the pool are outdated and don’t feel clean that’s the only thing.
Risha
9 months ago
10.0
Beautiful property. Very well located.
Mark
9 months ago
10.0
Jean
9 months ago
9.0
Amazing rooms
Cons: Pool very close to dinner tables
Torben
9 months ago
8.0
its a very nice spot in the nicest area. All staff very nice.
Cons: the double bed was actually two beds put together.
Suzanne
9 months ago
10.0
Ian
9 months ago
7.0
Anamarija
9 months ago
10.0
Harry
9 months ago
10.0
Harry
9 months ago
10.0
Carlotta
9 months ago
8.0
Camille
9 months ago
10.0
Margot
10 months ago
8.0
breakfast and staff and room.
Ace
10 months ago
8.0
George
10 months ago
8.0
Michael
10 months ago
9.0
Location is excellent, a short walk to the main mosque and central square. Staff were very helpful, breakfast was excellent. Highly recommended.
Louise
10 months ago
9.0
last minute booking of lovely hotel in middle old town. all of the staff were lovely, especially Anouar and Soufinn at breakfast who looked after all the guests brilliantly. lovely roof terrace for some afternoon winter sunshine, nice small spa.
Bradanders
10 months ago
10.0
It was a great location close to the Marrakech souk and within walking distance of many attractions. Coming back to the hotel gave us a feeling of instant calmness after the "madness" of Marrakech. We had a very spacious and lovely room with a huge bathroom. We loved the hotel bar and enjoyed some lovely Moroccan wine and great cocktails. All of the staff were fantastic and really friendly and helpful (Abdul x 2, Anouar and the cocktail maker in particular). We were here for New Year's Eve and had the most amazing evening, starting with wonderful canapés, Moroccan music and fabulous feast, dancing and saw the New Year in with Moroccan style, which we loved.
Cons: The only thing that could be improved, was to have a bigger selection at breakfast. Although we did have the best scrambled eggs (blurred eggs) of our holiday here, more choices would change this from amazing to absolutely amazing.
Francine
10 months ago
8.0
The location is very good because it is in the best neighborhood in the Medina
Cons: The decoration is a bit cold
Stephen
10 months ago
10.0
Amazing all round
Cons: Nothing
Lorraine
10 months ago
9.0
Darijan
10 months ago
8.0
Dhil
10 months ago
10.0
Alan
10 months ago
9.0
We got a late checkout which was great and the restaurant staff were fantastic.
Cons: Bathroom could have been a little warmer - I busted in Jan when it was not so warm outside.
Karin
10 months ago
3.0
Restaurant and Courtyard
Cons: First I was waiting until 2pm for getting my room. Not given room as booked (no balcony, no windows, lower floor instead of roof). I had to argue to get the room I had booked. The guy at the reception kept making it my fault like pointing out, I should have e-mailed a screen shot (who would do that, when booking on booking?). Then the room I booked had a late checkout at 3pm so I had to wait until 4 pm for it to be ready. At that time the room was not cleaned yet so I had to wait further. Then I wanted to eat something and the reception guy said no problem just go to the Restaurant now. When I went to the restaurant within the Riad they said the kitchen was closed. So I had to insist again that I was told different. I did get food in the end. Since I was in Marrakech only for one night, coming from the mountains, the long waiting time for the room was very unpracticle. Having to argue on holidays is never pleasant no need to say I think things would have gone smoother if I was not a solo travelling woman. When I went to sleep I uncovered the bed and there were so many hairs on the sheet and it was crinkly at specific places so I assume it was not freshly made.
Giverny
10 months ago
10.0
debbiecox33
11 months ago
10.0
Absolutely fabulous Riad, lovely rooms, big bonus having a bar for a glass of wine before going out. Staff were wonderful. Would recommend the upstairs room leading onto the terrace, so light and warm. Our lovely waiter made me a lovely coffee every morning , black coffee with hot milk on the side. On our last day we had to leave early and our lovely waiter came to see us off and made me my coffee even though it was his day off. Really appreciated these small touches. Wonderful experience, all staff were amazing.
Daniel
11 months ago
4.0
Alessandro
11 months ago
10.0
Marcelle
11 months ago
10.0
Everything. It was charming, clean, friendly and location was perfect
Yana
11 months ago
10.0
Amazing breakfast, very friendly and professional staff. Super central location. Very nice swimming pool. Lovely decoration, an instagram photo at every corner.
Serban
11 months ago
10.0
Perfect location in the Medina, at the beginning of the Souks. Great room with 2 terraces (one towards the inside, one on the rooftop) and nice Arabic decorations. Nice breakfast in the garden. Transportation to the airport offered.
Elmira
11 months ago
8.0
Beautiful property and c’ose to everything you need to visit in Marrakech. Stuff was very helpful.
Cons: The pictures are not realistic. The room that we had was muxh smaller and a bit less nicer than you could see on the pictures. Breakfast was a bit poor.
hrm0809
11 months ago
6.0
Walked past and noticed Palais Khum did a deal for 30 min massage, access to heated pool and lunch for 450 DIR pp. We thought this was an excellent deal so booked 3 days before. We paid a 400 DIR deposit for 2 people. We booked the massage for 1pm and were told the pool opened at 11am. We arrived at half 11, and it seemed like they didn’t know our booking despite having a receipt and paying a deposit. We were shown to the pool area and given towels. The pool was definitely not heated!! No offer of WiFi or water. We were also told our massage would not be until half 1. The massage was full body and lasted maximum 20 minutes. Whilst the massage itself was good, it felt very short! Changing facilities felt quite open. Shower available in bathroom, no shampoo. Lunch was a set menu - capris salad, ravioli & chocolate crepe , all which was outstanding! This really made the spa deal worth its money.
Chris
11 months ago
10.0
Superb hotel, really wonderful room. The indoor pool was stunning. Nice helpful staff.
Cons: Dinner in the restaurant was a little dark, difficult to order. Just a little disappointed by my meal, but otherwise - wonderful experience - would definitely love to return!
Teresa
11 months ago
7.0
It’s a nice riad, very much reconstructed and more in the boutique side than a luxurious riad feeling .
Cons: The concierge staff could be more trained and nice .
Paul
11 months ago
10.0
Anna
11 months ago
10.0
Excellent location, gorgeous property, rooms comfortable, good food in the restaurant
Gemma
11 months ago
10.0
This is my second stay at the Palais Khum and I intend to bring my family next year. It’s a great location and a short walk into the souks. I was really pleased to see the same staff working in the riad and I felt safe as a solo traveller. Food in the restaurant is always good and the staff are attentive. My room on the roof terrace was great for the sunrises! I booked a hammam at the riad through reception - a little confusion on the date but they were able to fit me in. The hammam was wonderful and would highly recommend. I look forward to visiting again!
Simone
11 months ago
10.0
All was great :-)
Matthew
11 months ago
10.0
Joelle
11 months ago
10.0
The staff were exceptionally friendly, helpful, and going the extra mile to make our stay a fantastic experience. At the reception, i can name Marouan, Sofiane, and Bouchara. All very helpful. In the restaurant, I am happy to mention Anouar, a hard-working, super friendly employee, always there early before anybody else. Also, Said and Sofiane were fantastic. They were all multilingual, including perfect English and French. The location was very central, but the Riad is located in a small street and around an internal atrium, a bit like an oasis of peace.
Cons: We had booked the "Al-Bachar " suite. A beautiful suite, roomy with a Terrasse. Unfortunately, the terrasse was just above the restaurant where customers are allowed to smoke, and very often, we were subjected to "passive smoking." In addition, very often, there was a smell of sulphur (rotten eggs) emanating from downstairs. Also, they were sometimes playing loud music in the evening, howeverif we complained, they would turn it down. Despite this, I rated it a 10 as the wonderful staff made all the difference!
Simon
1 year ago
10.0
Great location, delightful staff and excellent food. One of the nicest hotels we have ever stayed in.
Cons: Nothing.
Eleanor
1 year ago
10.0
Megan
1 year ago
10.0
Great location, attentive staff, beautiful hotel.
Antony
1 year ago
8.0
Cons: Room was little on dark side not enough window area for size of room. On occasion there was a slight smell in room.
Mairead
1 year ago
10.0
Location is perfect, hotel is beautiful traditional with a modern twist. Staff are excellent especially the bar/restaurant staff, so polite and friendly.
Cons: The pillows need to change, so uncomfortable. The beds are on the firm side but still fine for a few nights.
Iwona
1 year ago
9.0
Riza
1 year ago
8.0
Das Unterkunft war sehr Sauber und alle waren sehr hilfsbereit . Das Frühstück war sehr gut.
Climber684770
1 year ago
10.0
Beautiful accommodation in the heart of the Medina with attentive staff. Always welcoming smiles and a lot of effort to make everything wonderful. The breakfast was lovely and the restaurant food fantastic. A lot of care and a great level of concern for my comfort
Yuri
1 year ago
10.0
everything
Cons: npthing
Eamon
1 year ago
8.0
We stayed in room 7. It was an exceptional room with a private terrace and was like an Oasis in the middle of bustling Marrakech. The room was cleaned every day to the highest standard and it was a real charm to come back after the days excursions to such a warm place. The staff were excellent. The massage was excellent also. But you must stay in this room 7. We felt like the Sultans
Cons: The pool being open to the public as a walk in. I can understand why, but we had an experience of 2 backpackers come in strip off and jump into the pool. No shower even. Was off putting.
Alexander
1 year ago
10.0
The location was fantastic, the Riad was beautiful with stylish rooms and lots of cosy corners to relax in, the staff were exceptional, very outgoing and very polite - they made our first stay in Marrakech one to remember - will definetly be reccomending to our friends and family
Pedro
1 year ago
10.0
Staff was incredible. Special recognition for Isak. Always available to provide us the best experience possible. Always very kind.
Cons: I think breakfast could have more options but still was very good.
Filippo
1 year ago
10.0
marm0sm
1 year ago
10.0
"An exceptional stay! As soon as we arrived, we were welcomed with great Moroccan hospitality. The rooms are elegantly decorated, mixing traditional charm and modern comfort. The garden and swimming pool offer a peaceful setting, perfect for relaxing after a day of visit to Marrakech The staff is attentive and always available to meet our needs The breakfast, varied and delicious, is a real treat to start the day. Thank you to the whole team for this wonderful stay – we will come back. without hesitation!
Andrew
1 year ago
8.0
very convenient location for some good restaurants
Cons: too much noise and dust on the roof terrace when the workmen were replacing some huge pottery plant pots
Matthew
1 year ago
10.0
Room, food, service is excellent. Beautiful place and location.
Cons: Nothing, it was perfect
Sheena
1 year ago
10.0
This road has a great location and is beautiful. An oasis in the city. What makes it so special, however, are the staff who are incredibly welcoming, regularly checking if they can do anything to make my stay even more perfect. This is my favourite place to stay in Marrakech.
Cons: Everything was perfect - so nothing negative to comment on.
Sheena
1 year ago
10.0
Beautiful Riad, great location. Welcoming and helpful staff. I have stayed here a few times and it will always be my first choice in Marrakech.
Cons: Nothing! All great!
Chris
1 year ago
9.0
Wonderful Riad in a wonderful location with excellent customer service
Luis
1 year ago
9.0
I liked it all
Cons: NA
Destini
1 year ago
10.0
a truly exceptional experience in the heart of Marrakech. This charming boutique hotel effortlessly combines traditional Moroccan design with modern luxury. The rooms are beautifully appointed, featuring intricate tilework, rich fabrics, and plush furnishings, creating a serene and welcoming atmosphere. The highlight of the hotel is its stunning rooftop terrace, offering panoramic views of the city and the Atlas Mountains. The spa at Palais Khum is a hidden gem, offering a tranquil escape from the hustle and bustle of the medina. Guests can indulge in a variety of rejuvenating treatments, including traditional Hammam rituals, soothing massages, and facial therapies. The serene ambiance, paired with expert therapists, ensures a deeply relaxing experience. Whether you’re seeking relaxation or rejuvenation, the spa is the perfect complement to the luxury of this beautiful hotel.
Melanie
1 year ago
8.0
Beautiful location Good room size and decor Open spaces and roof top
Cons: The breakfast could be better quality The spa could be so much more but they were a bit too casual and unprofessional as they were not prepared for our treatment and it was rushed but the treatment was ok.
Georgina
1 year ago
8.0
The location was very central, the staff were amazing & the food was excellent
Brittany
1 year ago
10.0
Ian
1 year ago
10.0
Great location close to the souks but just far enough away to have calmness. Hotel room was very clean and comfortable and furnished and decorated to suit the location. Food very tasty and great food/bar service
Cons: Nothing at all. Really nice place
Muhammad
1 year ago
9.0
Really liked the decor and the layout. It felt bigger than the property probably is because of its design. Also the pool was great. One member of the reception was very nice, he took our concern regarding the roof room and provided a solution.
Cons: They have some rooms that are separated and situated on the roof which is not made clear at the time of the booking. This can be rather uncomfortable experience however in our case the staff did switch the room.
Kevon
1 year ago
10.0
The staff is incredibly attentive, providing top-notch service that makes you feel like royalty. The on-site restaurant offers a delightful culinary journey, featuring authentic Moroccan dishes bursting with flavor. Don’t miss the rooftop terrace, which offers breathtaking views of the city and a perfect spot for sunset cocktails. Overall, Palais Khum delivers an unforgettable experience that captures the essence of Marrakech. A must-visit for anyone seeking beauty, comfort, and a taste of Moroccan culture!
Cara
1 year ago
8.0
Beautifully designed riad, with very helpful staff. Great rooms and layout of the riad. Lovely breakfast and restaurant onsite.
Z6039RZchriss
1 year ago
10.0
My wife and I had an absolutely perfect 3 day stay at this wonderful hotel. The location was central to all of the sights in the Medina but once inside you were immersed in tranquility and beauty. Our room had an outdoor terrace that afforded beautiful views of the sun setting over Marrakech.
Gonzalo
1 year ago
10.0
big thanks to marouane
Orhan
1 year ago
9.0
Great location and staf especially Anwar Rooms are clean
Cons: Canr find much things to complain
Felice
1 year ago
8.0
Christine
1 year ago
10.0
We arrived in the early afternoon and they served us tea..we were given an upgrade room with 2 balconies. This hotel was lovely and in such a great area for out first days of exploring Marrakech. We were traveling with my husband's company so stayed elsewhere after 1 night but often took a taxi to exact area of this hotel. Wonderful fun shopping area! I was glad to show.my husband a traditional Riad.
John
1 year ago
9.0
Raju
1 year ago
6.0
Tracey
1 year ago
10.0
Location
Cons: Nothing
Gretushy
1 year ago
6.0
The staff is kind and very accommodating to help with requests. The Riad itself is charming but run down, especially when there is so much competition, I would have expected a much better quality of care. The location of the property was on a lovely street with easy and shaded (!) access to the souk and medina, which was very nice and convenient to stroll through.
Cons: The breakfast was really below average which no accommodating any special dietary requirements (even though the menu says they would) and portions were tiny, considering we are in Marrakesh where there is so many culinary delights this was very dissapointing. I was in a room at the very top of the Riad, which unfortunately had a terrible sewage smell every night and morning which made it very unpleasant, the water pressure for the shower was also non-existent, I cannot speak for the other rooms but something to consider!
John
1 year ago
9.0
The location was great to be able to explore the sights and sounds of Marrakech. The staff were absolutely great and nothing was too much trouble for them and we left feeling better for knowing them
Cons: The bed was a little too hard for our comfort
Mike
1 year ago
9.0
Darren
1 year ago
9.0
Ruthie
1 year ago
10.0
everything
Ahmed
1 year ago
7.0
Amazing location! Friendly staff Comfortable rooms
Lisa
1 year ago
10.0
Everything..
Cons: The bed was too firm for me, but everyone else liked it. The air conditioner only kept the bedroom cool, and the living room decent.
Sophie
1 year ago
10.0
Leopoldo
1 year ago
10.0
amzing stuff and a great structur
Gina
1 year ago
10.0
The decoration was exquisite - everywhere was a photo op! Really large bedroom, great location, gorgeous breakfast with variety and the staff were very helpful. A really great hotel.
Cons: A little hard to find but other than that, nothing, it was a brilliant hotel! Although a suggestion - they could replace the bottle of water in the room each day, that would have been a nice touch.
Joseph
1 year ago
10.0
Dorothee
1 year ago
10.0
I had an amazing stay at Palais Khum. This Ryad is a must do! Very well located in the Medina, yet super quiet and tranquil. Gorgeous rooms, I was lucky enough to enjoy an incredible upgrade to the royal suite (room 7) I felt like a queen of Saba. All the staff are really kind and professional. Zack took his time to show me all the rooms during my first visit in Marrakech and remembered me on my way back from Essaouira. Marouan is very professional and kind. I will come back for sure.
Cons: Nothing to dislike. Fantastic stay!
Emanuela
1 year ago
7.0
Iryna
1 year ago
10.0
Daniel
1 year ago
10.0
Daphnee
1 year ago
10.0
I had an amazing stay at Hotel Palais Khum Marrakech. The blend of traditional Moroccan architecture and modern comforts was exquisite. The staff were incredibly hospitable and attentive to all our needs. The room was spacious and beautifully decorated, and the amenities were top-notch. The central location made it easy to explore the city. Highly recommend for a luxurious and authentic experience!
Nicole
1 year ago
6.0
Good
Cons: Tiny room. Uncomfortable bed. Broken safe. Irrebgar hot water.
Luis
1 year ago
9.0
Robin
1 year ago
9.0
The location was great, breakfast was good and the evening meal was good on the occasions when we ate there. Staff are very friendly and attentive. Large swimming pool although a little cold. The roof top area is very big and lots of seating, great area for relaxing.
Cons: Our room was a little noisy as it was on the side of the road. The staff work really hard but sometimes they need more of them particularly at breakfast.
Richard
1 year ago
10.0
The location in the medina was perfect and the Riad was really nice and the staff was very friendly and helpful. We had a junior suite which was beautiful with a big private garden. Price quality was great.
Keogh
1 year ago
8.0
Facilities Staff Location
Cons: N/A
Lisa
1 year ago
10.0
T
1 year ago
8.0
Nice that the hotel arranged the airport transfer, as we arrived very late.
Sam
1 year ago
9.0
jean graham
1 year ago
10.0
Friendly staff
Harrison
1 year ago
10.0
Fantastic breakfast, very helpful and attentive staff, lots of space to relax around the hotel or on the roof terrace, spacious rooms, complementary mint tea on arrival, great facilities, perfect location for exploring Marrakech.
Kishen
1 year ago
10.0
Clean. We had a very nice room. All the staff were exceptional and went out their way to make our stay great. I have to mention Marouanne in particular. He provided us with everything we needed, helped us with reservations at restaurants and always smiling! Thank you.
Jadesola
1 year ago
10.0
The location was right in the Medina, we were able to watch to the market The staff were so nice and attentive It was a very spacious place to stay and the terrace was lovely.
Cons: The riad was up a side road, so the taxi/car had to drop us off at the top of the road and we had to walk the rest. It is a pretty safe area, but just because we were both girls we got worried sometimes as we went out a bit later.
Natasha
1 year ago
6.0
Rooms are large and comfortable. The place is nice and well maintained
Cons: I’d go as far as to say it’s hostile. It’s quiet, which is great… but too quiet. You have to really look for staff to serve you and it lacks a friendly vibe. Should have gone to a riad as I’ve done before! Breakfast is poor and lacks that Moroccan feel! More can be done here for sure. Again, it lacks Moroccan character also
Jelena
1 year ago
6.0
Great location of the property, on the outskirts of Medina. Staff was super friendly and helpful. Breakfast was good
Cons: Beds are horrible, sleeping like on a wooden planks, hotel should really invest in upgrading their mattresses. What’s the point of the good hotel if you can’t sleep well. Also I don’t think floor in our room was cleaned since we arrived.
Sophia
1 year ago
7.0
Dalia
1 year ago
9.0
The best thing about the Palais khum was it's employees, who were very dedicated, polite and helpful. Our stay was fantastic because of them. The food was wonderful both breakfast and dinner .
Cons: The windows and doors are not sound proof unfortunately, so you are able to hear everything. Our room was beautiful but three of the light fixtures were not working, which made the room a bit dim in the night. They should check their lamps periodically to avoid such problems.
Sarah
1 year ago
8.0
Stanislav
1 year ago
10.0
Catherine
1 year ago
9.0
Rita
1 year ago
8.0
Property was comfortable with very friendly and attentive staff. The courtyard in the lobby was very pretty and a nice place to relax.
Cons: A few updates might be needed
Alexis
1 year ago
10.0
Amazing hotel with incredible staff. Every detail was cared for. Rooms are spacious and give an authentic feel. The staff is attentive and caring.
Ayub
1 year ago
7.0
Beautiful facility
Cons: Pretty dirty room and tables, poor breakfast
Edyta
1 year ago
10.0
Great place; perfect breakfast; clean rooms
Cons: Everything was great
Natalie
1 year ago
9.0
I have stayed in many Roads in Marrakech and the is one of my favourites so far, great area - lots of boutiques and arty shops. Super lovely rooms with comfy beds. Staff are lovely and breakfast is great! Pool is lovely. Would definitely book again :)
Cons: Nothing
Michelle
1 year ago
10.0
Great location, good breakfast, helpful staff.
Cons: I loved it all.
Robbie
1 year ago
7.0
Location is excellent and it only 2 minutes from Bacha Coffee and Jardin de Lotus. The souk was right at our doorstep also
Cons: breakfast was limited options and our room over over the breakfast courtyard which was noisy at times
Kudakwashe
1 year ago
10.0
Donica
1 year ago
7.0
GREAT location, nice indoor pool, large rooms, and very friendly staff.
Cons: I have stayed here a few times throughout the years and I've noticed it's decline...it is really time for a re-fresh. Everything just looks tired, old, and worn out. It used to be such a beautiful riad and could be again with some general maintenance and minor upgrades.
Eibhlin
1 year ago
10.0
Service was exceptional, the Riad itself was a welcome slice of quiet in the otherwise hectic medina. Very comfortable and also excellent location.
Stephen
1 year ago
9.0
Location just within the medina
Cons: Nothing - unless you really don’t like hard beds !
#wheretonextandbeyond
1 year ago
8.0
Great looking peaceful place. The staff were excellent with nothing being too much trouble. The location of the Riad was also great with a 15 min walk to the main square and also a 5 min walk to one of the gates
Cons: The room although was sold as a junior suite was a little on the small side and a little dark but we still enjoyed our stay very much...we would certainly stay again
Seeteez
1 year ago
9.0
Alison
1 year ago
10.0
Great location, large comfortable rooms.
Valérie
1 year ago
9.0
Very Nice, lovely people.
Cons: Extern swimmingpool Shower in the bathroom is not practical
Angelik
1 year ago
10.0
My husband and I booked this hotel for our 20th year anniversary. It is an amazing place and the staff is incredibly friendly. Very clean and we had everything we needed. The front desk staff helped us book excursions and those wre also wonderful. The only thing is that there are no phones in the rooms to call the front desk. Our first night I was freezing because I didn’t realize there was a heater in the room. That was my bad. Also, it is a bit hard to find the front door because the main entrance is in an alley but that is the case with all the hotels in Marrakech. We had the most amazing time and felt incredibly safe walking at very late hours in Marrakech. Can’t wait to go back.
Anna
1 year ago
10.0
Mike
1 year ago
10.0
Nestled in the heart of Marrakech, Hotel Palais Khum is a true oasis of luxury and charm. From the moment you enter the grand courtyard, you're enveloped in an ambiance of elegance and tranquility. The rooms are beautifully appointed, blending traditional Moroccan design with modern comforts seamlessly. Dining at the onsite restaurant is a culinary journey not to be missed, with exquisite Moroccan and international cuisine served with flair. The staff's impeccable service and attention to detail ensure a memorable stay. Hotel Palais Khum is a delightful retreat, perfect for those seeking a truly exceptional experience in Marrakech.
Michael
1 year ago
6.0
Beautiful palace. Beautiful room. Staff were good. Restaurant was decent. Grounds were lovely.
Cons: Says heated pool, it wasn't enough. Room we stayed overlooked one of the main alleyways - it was really noisy - no sound insulation in the room whatsoever. You can hear every man, woman, donkey, cart passing by. Bed mattress was really, really hard. Not good for side-sleepers. WiFi was not good. Sink leaked - not a huge deal. But an easy fix for them.
João
1 year ago
8.0
Patricia
1 year ago
10.0
The location. The rooftop. The spacious room which was warm. Breakfast.
Cons: You had to go downstairs to order room service. The wifi was poor. It was noisy til the early hours.
Tatjana
1 year ago
9.0
Yufan
1 year ago
4.0
Nader
1 year ago
10.0
I recently had the pleasure of staying at Hotel Palais Khum, and I must say it was an absolutely delightful experience. From the moment I arrived, the staff went above and beyond to make my stay memorable. The level of service at Hotel Palais Khum is truly exceptional. The staff members are not only professional but also incredibly friendly and attentive. They anticipated my needs and were always ready to assist with a genuine smile. Their warm hospitality created a welcoming atmosphere that made me feel right at home. One standout feature was the concierge service, which proved invaluable in helping me navigate the local area. Their recommendations for dining and sightseeing were spot-on, adding an extra layer of enjoyment to my stay. The dining experience at the hotel exceeded my expectations. The restaurant staff was not only knowledgeable about the menu but also passionate about delivering a culinary experience that showcased local flavors. The quality of the food was exceptional, and the ambiance of the dining area added to the overall enjoyment of each meal. In conclusion, my stay at Hotel Palais Khum was nothing short of extraordinary. The combination of impeccable service, attention to detail, and genuine warmth from the staff made my visit truly memorable. If you are looking for a hotel that offers a perfect blend of luxury and personalized service, I highly recommend Hotel Palais Khum. It's a true gem in every sense, and I look forward to returning in the future
Cons: nothing
Verified traveler
1 year ago
10.0
Superb location. Lovely room. Personable, helpful staff. Good generous breakfast. Delightful roof terrace on which to spend sunny mornings. Remember to look at shops nearby the hotel. Not all the good stuff is in the souks!
Katie
1 year ago
10.0
The staff, the location, the breakfast, the Hammam, the antmosphere and the hospitality.
Umberto
1 year ago
9.0
Kirk
1 year ago
10.0
Great staff!
Hamza
1 year ago
10.0
Stunning property, amazing location, and very helpful staff!
Lea
1 year ago
10.0
Alina
1 year ago
3.0
The location is great, also the hotel is beautiful itself
Cons: The staff is not very professional and I also had a terrible accident at the hotel and no one even apologized for it, not speaking of fixing the problem
Johannes
1 year ago
9.0
Guerrato
1 year ago
10.0
Palais Khum is a true gem in Marrakesh. The enchanting riad boasts exquisite Moroccan architecture, vibrant colours, and a warm ambience. The staff's genuine hospitality added a special touch to my stay, making it truly memorable. The rooms blend traditional charm with modern comfort, providing a serene retreat. Palais Khum offers a unique and unforgettable stay in the heart of Marrakesh – a hidden oasis that captures the city's essence.
Susie
1 year ago
10.0
Staff very friendly and offered excellent service. Great location Loved the pool
Jerry
2 years ago
10.0
Nur
2 years ago
10.0
Scott
2 years ago
10.0
Excellent service and staff
Shaun
2 years ago
10.0
Extremely clean property with some great spaces to relax. The staff are absolutely wonderful. Food is good, although not any different to another good Riad in Marrakech . What really makes it though other people.
Cons: The mattress on the bed was very hard.
Jerry
2 years ago
10.0
Superb hotel in a great location with lovely helpful staff. Vehicles are not permitted in the old city but the location is an easy walk to where a taxi can get access.
Sumin
2 years ago
8.0
Staff and the location were the highlight of this riad. The riad common area is beautiful and peaceful. Has nice little restaurants and interesting concept stores on the street the Riad is located on.
Cons: The basic room I have booked is somewhat dark and humid, but clean and functional.
Dunastam
2 years ago
9.0
Grace
2 years ago
10.0
The staff are so friendly and the hotel is quiet and peaceful
Cons: Not a single thing is wrong
David
2 years ago
10.0
Idil
2 years ago
9.0
Staff was super friendly and helpful. The gentleman at the front desk he was super kind and friendly and helpful.
Cons: Everything was perfect
Saadeh
2 years ago
10.0
I loved the junior suite, courtyard, the step down into the shower, the open air area to eat, and the very warm welcome! The location was perfect.
Cons: There was nothing I didn’t like.
Ian Douglas
2 years ago
8.0
The location was great. Very pretty hotel, friendly staff. Air con in rooms could be much cooler.
TRACEY
2 years ago
10.0
The Riad is beautifully decorated and the rooms are a great size. The staff couldn’t do more for us and made us feel so welcome. Great location for wandering and exploring the main sites in Marrakech.
Verified traveler
2 years ago
8.0
The hotel is in the old City and not accessible by car so transfering luggage can be quite challenging. It is also a far walk yo the souk gor shopping and dining. The premises are old and kept in very hood condition. The service is excellent. The restaurant was delicious. Very charming. The indoor pool was beautiful.
Janet
2 years ago
9.0
Guillermo
2 years ago
5.0
The facilities
Cons: The staff was neither polite nor helpful. Forget about the Moroccan hospitality here. Many times in Morocco and many riads, this one has a lot to improve in terms of staff. They were sitting on the stairs, looking at their phones, or taking to each other. They were noisy and the maids left the cleaning supplies everywhere. Seems like there was no management.
S
2 years ago
9.0
The location was perfect and the staff were friendly and helpful.
Cons: Swimming pool was a little cool.
Stewart
2 years ago
9.0
Ariane
2 years ago
1.0
The staff was welcoming and helpful. Despite the loud laughters, that prevented us from resting during the day.
Cons: The place doesn’t reflect the pictures on the internet, it looked very old , the swimming pool beds were very old and didn’t look clean. Noisy staff that laughed very loud during the day, preventing us from resting. The breakfast was mediocre. We had to wait so long to be served. Hopefully we got a discount ortherwise the normal price is not worth paying for this place.
Rachel
2 years ago
10.0
The hotel provided extremely helpful and honest advice such as how much to pay for taxis/avoiding scams. We had problems with our flight being diverted and severely delayed by 6hrs but the hotel kept an eye on our updated arrival time and still sent an airport transfer to us despite our very late arrival around midnight! Breakfast was amazing and the location was perfect for walking to the medina, we highly recommend this hotel!!
Ch
2 years ago
10.0
Palais Khum exceeded all my expectations! From the moment I arrived, I was transported to a world of elegance and charm. The stunning architecture, warm hospitality, and exquisite dining made my stay truly unforgettable. I can't wait to return to this enchanting oasis in the heart of Marrakech.
Cons: Rien
Brett
2 years ago
10.0
Great location
Cons: All was fantastic
Keren
2 years ago
10.0
The first room wasn't good as we expected, but the staff was great!! Maruan is fantastic!! They upgraded us immediately and took very good care of us!!
Hannah
2 years ago
9.0
Beautiful property, really lovely bedroom with a little balcony. Roof terrace felt very private and quiet. Pool was stunning and nice place to cool off. The staff were wonderfully helpful.
Anonymous
2 years ago
10.0
Thé Palais Khum is such a wonderful place! The staff the facilities and everything was 5 star. We will certainly be back! ✨✨
Kenza
2 years ago
10.0
Everything was on point. Beautiful grounds and decor is tasteful and unique.
Cons: Nothing
Ozgul
2 years ago
10.0
Impressive riad, very nice detailed rooms. The personel was amazing. We got 2 times a upgrade, second time a fantastic suite because the AC didn’t work in the first room.. We had an amazing stay
Cons: The AC could be colder.
Rebekah
2 years ago
8.0
The location was great for exploring the city and a break from the hectic Medina. Our room was huge, clean and decorated well. The communal areas on the rooftop and around the pool were great to get some peace and a drink! It was our honeymoon so it was a treat to have an upgrade and the staff were so helpful and welcoming.
Cons: As our room was split level, the air con was only around the bed. It meant the bathroom area was quite hot, a fan up there would be helpful. The location is in the middle of the medina so it was quite loud at night/early morning but we were at the front of the hotel.
Ason
2 years ago
8.0
Linda
2 years ago
9.0
super staff, super clean, great food and great location
Kate
2 years ago
9.0
Aditya
2 years ago
10.0
The property was clean, luxury at great location and amazing staff!
Anna
2 years ago
9.0
The property was very unique in its beauty. The suite no. 7 was huge, beautifully designed and very comfortable. It had a private spacious terrace that made our stay even more comfortable. The swimming pool was really nice to have also. The breakfast was delicious. The staff was very accommodating to our requests. Our host was extremely kind and helpful as he gave us a lot of useful tips and suggestions on how to enjoy the old town and its surroundings as well as provided a lot of information on various topics that we appreciated a lot. Overall a very good vibe in the hotel. It was an oasis of calm in the uptempo and hectic medina of Marrakesh.
Ch
2 years ago
10.0
Palais Khum is a true jewel nestled in the heart of Marrakech. This luxurious retreat offers an extraordinary experience that combines opulence, comfort, and impeccable hospitality. From the moment you arrive, you're greeted with breathtaking architecture and a warm welcome that sets the tone for an unforgettable stay. The rooms are a haven of tranquility, adorned with exquisite details and plush furnishings. The staff's attention to every need and their willingness to assist in arranging activities ensure a seamless and enjoyable visit. The gastronomic delights served at the on-site restaurant are a feast for the senses, reflecting the rich flavors of Morocco with a touch of international flair. The serene courtyard, complete with lush gardens and a refreshing pool, provides a peaceful escape from the city's energy. With its prime location, Palais Khum offers easy access to the vibrant souks and cultural treasures of old town of marrakech. For a truly exceptional and memorable experience, Palais Khum is the ultimate choice.
Cons: nothing
Amber
2 years ago
10.0
Very clean, staff was very nice and location is perfect
Cons: nothing
Joshua
2 years ago
10.0
Gordian
2 years ago
8.0
Hamman was very good.
Cons: charge for water even though the price is already high
Zt
2 years ago
8.0
Varun
2 years ago
9.0
Palais Khum's greatest asset is its staff. Everyone was really nice, and ensured that we were well taken care of during our stay. We also really enjoyed the property, which was clean, beautiful and had plenty of nooks and crannies where one could soak in the sun at any time of the day. The location of the hotel is excellent, and you wouldn't be able to tell that it was in the Medina until you step out. Thank you for an incredible stay, Palais Khum!
Cons: Nothing, we enjoyed our stay a lot. The only feedback that we would provide is to provide more options for food in the restaurant / cafe as it can be quite same to everything else that's available in the area.
Erica
2 years ago
10.0
Bruno
2 years ago
10.0
Morocco
2 years ago
10.0
If you want a luxury and comfortable stay in Marrakech, Palais Khum is a wonderful choice.
Gerry
2 years ago
10.0
Beautiful Riad. Wonderful staff, excellent breakfast and dinner. Wine and cocktails are available for purchase. Highly recommend. Easy walk to main road for pick up by car or taxi.
Cons: Some rooms have the bathroom on a different floor than the bedroom
Oliver
2 years ago
8.0
location is excellent especially if you want to explore the medina. all the major restaurants are within walking distance. just be aware that this property is reached on foot and of course there is no parking
Cons: They could improve the entrance area - it is down a smelly alley way which is not their fault and is a minor detail
Anonymous
2 years ago
10.0
location and kindness
Andrea
2 years ago
10.0
fantastic location in the medina but very close to taxi stand . decorated with amazing taste by the owner . super friendly staff
Hayley
2 years ago
9.0
location is great staff are lovely rooms are nice it’s our second stay
Cons: food is disappointing rooms are hot at night as no air con
Scott
2 years ago
8.0
the staff were so friendly and helpful. the location was perfect and the tortoises were a great addition.
Cons: could do with some money being spent on it. rooftop shower is full of rubbish. bit of a smell in the room at times from the toilet.
Ch
2 years ago
10.0
We had a wonderful experience at Palais Khum. The room was clean and comfortable and the staff was amazing. They were accommodating and allowed us to have a (very) late breakfast after 10.00 AM. I would highly recommend this hotel for anyone.
Maria
2 years ago
10.0
Catherine
2 years ago
8.0
Chan
2 years ago
3.0
The breakfast provide variety choice of food.
Cons: with two days of breakfast experience, we found that they served white people with highest priority even though we arrived the restaurant earliest. This raid is recommended by a travel book for its unique decoration in each room. we booked the junior suit for three nights. The booking information mentioned that they have elevator. However, we were given a room on first floor without elevator. I clarified the room type with the hotel staff. They said my room was junior suit but the room with elevator access coild only be provided upon prior special request. he told me that if i was not satisfied with their room, he could cancelled my booking and refund the booking fee to me. i was very astonished and disappointed for being treated like it. i had to be accepted as i could not find any hotel. their facilities were badly maintained. the lamp was broken. the drain was also blocked.
Maritess
2 years ago
8.0
Omolara
2 years ago
8.0
Michael
2 years ago
9.0
Joan
2 years ago
10.0
great location and staff really helpful especially the receptionist
Tim
2 years ago
6.0
friendly and helpful staff
Cons: property is looking tired. bed was very uncomfortable despite being in a junior suite. breakfast was not terribly exciting
Alan
2 years ago
9.0
A beautiful Riad in the heart of Marrakech’s historic Médina. Stunning rooftop for sunbathing and internal pool and dining areas. The staff were all so welcoming and friendly.
Linda
2 years ago
10.0
Absolutely loved it. All of the staff went above and beyond to ensure that our stay was perfect. Would most definitely recommend.
Florin
2 years ago
9.0
Great location in the Medina, easily accessible compared with other riads, high standard, friendly staff. Our suite was huge, beautifully decorated and furnished in traditional style
Sarab_18
2 years ago
9.0
A beautiful riad. We particularly loved the relaxed vibe and the spacious suite which came with two outdoor seating areas. The staff was so welcoming and attentive. The heated swimming pool is a good size compared to the ones you find in other riads which are more on the lines of a plunge pool. The area around the riad is safe and convenient for a quick walk to the souks. Plenty of excellent restaurants and eateries are close by. We will probably be staying here again when we plan our next trip to Marrakech.
Cons: None of these were deal breakers for us but if we have to point out: a. The pool opens at 12:00 and closes at 18:00 which is a bummer since you're mostly out during that time. Enjoying the pool requires you to allocate time specifically; and b. There was limited room service, so we could not order food for our room but I understand this is true for all riads. These are minor niggles but do not take away from the fact that we had an excellent stay.
Anjuli
2 years ago
10.0
Wonderful! Better than we expected! Very good value for money the service was so brilliant, staff were so friendly, rooms were massive and well met and super clean. Would definitely recommend
Rick
2 years ago
3.0
Very limited breakfast
Bhavini
2 years ago
10.0
It's a hidden surprise. Right in the old town within easy access to the souks yet away from the crowds. Would definitely stay there again.
Alan
2 years ago
8.0
The suite in beautiful Moroccan style
Cons: No room service
Stuart
2 years ago
10.0
Location ,staff and excellent breakfasts.
Cons: Nothing not like
Julie
2 years ago
9.0
I liked the extras and the location
Anonymous
2 years ago
7.0
Really great location and had an amazing Moroccan vibe to it.
Cons: Could be a bit more modern - TV was so small and did not work. Booked a hammam and the staff let other guests take our spot - had a flight that day so could not do one which was not the best ending to the trip, was really looking forward to that.
Peter
2 years ago
8.0
Great location, fabulous staff.
Gürsal
2 years ago
10.0
Elegantly decorated, beautiful hotel, very good location, very comfortable rooms, delicious breakfast and dinner, definitely worth staying
Georgia
2 years ago
10.0
Ray
2 years ago
8.0
Super position for the Medina and easy to get around. The staff in general were very helpful and pleasant. The Riad was beautiful with many areas to sit and relax. The roof terrace will be fabulous when it gets warmer. Room was amazing.
Cons: Breakfast was limited and slightly boring especially if you didn't eat eggs. Staff not particularly organized. Tea and coffee in the room would have been nice.
Clementine
2 years ago
8.0
best location you can dream of. perfect area, super convenient. nice riad and quite good breakfast included
Cons: our room (10) was quite noisy because of the cafe below and the road but they have much quieter rooms. our room was very cold even with heater on, it was in January.
Charlotte
2 years ago
10.0
The staff were so polite and were available to help with anything. The riad feels so relaxing, and is a great escape away from the busy streets of Marrakech! The location is so central, but is down a quiet side street so is away from the hussle and bustle of the souks.
Cons: Nothing, the riad was wonderful!
Irina
2 years ago
7.0
Julie
2 years ago
8.0
Location was good - easy to get about and short walk to taxi rank to visit outside the Medina.
Cons: Wi-Fi was very poor and we couldn’t connect in our room! Also limited around hotel! One day it was very cold and there was no where warm to sit - even the pool room was cold! Air con didn’t work very well very loud! I ordered a burger and chips one day and got a burger with peas and carrots & broccoli??!, waiter said there was no fries then my son in law came in and ordered and got burger and fries!!
Faisa
2 years ago
10.0
such a beautiful hotel and service was exceptional
Cons: I loved everything
Lucas
2 years ago
8.0
Beautiful setting, great location, good food, friendly staff
Will
2 years ago
10.0
Stunning hotel. Best hotel we had in 9 days in Morocco. Rooms were large and nicely decorated. Bed was very comfortable. Staff very friendly. Breakfast great. Rooftop terrace lovely. We didn't use the pool but it looked great.
Cons: The water pressure was variable but good enough. The location is a little bit away from the main square but there were two routes to get there which made it easy (one through the souks and one round the edge of the medina).
Sudhir
2 years ago
9.0
beautiful riad , great staff.
Cons: Need more lighting in room, better temp control
Damir
2 years ago
8.0
Yixuan
2 years ago
10.0
Dajana
2 years ago
8.0
Very polite staff. Excellent location, maybe the nicest and cleanest part of Medina.
Cons: Breakfast was below expectations for such property. Very limited selection. 7 days of eating different kind of eggs. The suite we stayed in was very difficult to heat, I felt cold constantly. Since we were group of 8 people, the others had rooms which were much warmer, than the one I stayed in with my partner. So I would recommend to take a regular room and skip the overpriced suite.
Avrom
2 years ago
10.0
Beautiful Riad with spacious rooms and wonderful decor. The staff are very kind and helpful with the surrounding area. The room (royal suite) was comfortable clean and huge. This place is definitely recommended but I would suggest eating out. The food and service in the restaurant was not good.
Björn
2 years ago
10.0
Palais Khum is an absolute gem in Marrakech’s Medina. Perfect service, outstanding friendly & helpful staff, very high quality Riad design, amazing food restaurant, beautiful roof top terrace, and a super convention location at a higher end of the median on the west-northern entrance.
Cons: nothing - can only recommend staying in Palais Khum.
Nicole
2 years ago
10.0
Ardiane
2 years ago
10.0
Helen
2 years ago
9.0
The staff were very friendly & helpful. Great breakfast with serious coffee. Wonderful location for exploring the medina & souks. A cool, calm oasis which mixes the traditional with a modern twist.
Cons: Showers rather temperamental going hot to cold.
James
2 years ago
9.0
Jon
2 years ago
9.0
Nikos
2 years ago
7.0
Scott
2 years ago
10.0
Melanie
2 years ago
10.0
The property is stunning despite initially appearing non descript our room was great with our own private courtyard
Jimmie
2 years ago
10.0
the room was a little dated but the excellent service and care of all the team more than made up for it. everyone of them was so well trained and attentive to your needs. they found solutions for my last minute tourist needs which I thought no one could, Kudos to them
Luca
3 years ago
7.0
clean, nicely located, nice communal areas, nice staff
Cons: room could be better
Shruthi
3 years ago
10.0
Loved the place
Duanys
3 years ago
10.0
Very good
Triin
3 years ago
9.0
Rochelle
3 years ago
9.0
I can highly recommend Palais Kuhm which is in a perfect location.This Riad is beautifully decorated and the staff were excellent and nothing was too much trouble.Will definitely be returning.
Cons: The Wifi was very hit and miss
Rochelle
3 years ago
9.0
I can highly recommend Palais Kuhm which is in a perfect location.This Riad is beautifully decorated and the staff were excellent and nothing was too much trouble.Will definitely be returning.
Cons: the wifi was very hit and miss
Graham
3 years ago
9.0
The breakfast is phenomenal Staff can’t do enough for you The pool was never busy It was nice to have excursions on offer - we saw so much
Cons: Wifi is poor
Sarah
3 years ago
9.0
James
3 years ago
7.0
Jing
3 years ago
7.0
Margo
3 years ago
10.0
Great location in the nicest part of the zouk. Very friendly staff. We got upgrade to the junior suite which was great. Very good bathroom and bed.
Bukola
3 years ago
9.0
Everything was great. staff were super helpful and accommodating. had dinner at the hotel twice and the food was delicious
Cons: Expensive for Morocco
Sarah
3 years ago
9.0
Lovely rooms and furniture . Good terrace
Cons: Check out was a bit involved
Kuzma
3 years ago
8.0
The location and everything was very clean. The stuff vas really very obliging.
Cons: I vas disapointet that the room didn’t have a window.
Hayley
3 years ago
9.0
Location was excellent, the staff are amazing
Cons: food wasn’t the greatest
Brigit
3 years ago
8.0
Great location. Breakfast and coffee was delicious. Room was amazing.
Carol
3 years ago
10.0
Very peaceful, tasteful design and decor, staff very friendly and attentive in an area of the medina a bit quieter as it is closer to one end. Some areas like our step down shower and some common areas need some sprucing up, but overall a very positive stay.
Rula
3 years ago
10.0
Everything, it was amazing. Could be better if drinking water bottle is added to room daily. Although it seems all Riads and hotels stopped to do this after covid. Everything is excellent. we enjoyed the stay.
Eric
3 years ago
7.0
Kathryn
3 years ago
9.0
Nosa
3 years ago
9.0
Toya
3 years ago
10.0
The decor, ambience and location were all amazing. The hotel was truly beautiful and luxurious. The staff were so friendly and accommodating. They even upgraded our room for free. I wished we had stayed here on our first trip to Marrakesh before this. If I ever visit here again, I will always stay at Palais Khum.
Cons: Nothing.
Travel
3 years ago
8.0
Excellent location for proximity to Souk, loved the ambience, staff were so friendly and helpful. Inside pool is a bonus. Enjoyed the food and the great Margarita. 🙏 Thank You
Cons: All excellent
Sian
3 years ago
9.0
Great location and a lovely Riad. Really clean and well equipped. Unfortunately circumstances meant that we had a couple of issues with the room which the staff were most keen to resolve. They handled the situation professionally and with consideration and for that we were grateful.
Javier
3 years ago
8.0
It is easily accessible by 2min walk from where the taxis can drop you off. Great staff and the place itlsef is stunning. There are plenty of nice restaurants nearby and the restaurant of the hotel itself was really nice too.
Cons: Cleaness of our bathroom could have improved.
Taku
3 years ago
8.0
everything are stylish
Cons: I couldn’t use “Hammam” because of full booking.
Marijana
3 years ago
9.0
We loved everything about the palace; the location, great breakfast, the swimming pool, friendly staff, the cat and the turtle.
Cons: Can’t think of anything.
Adam
3 years ago
7.0
The hotel is in the best part of the Medina .
Cons: This hotel used to be one of the best in the Medina, however since Covid understandably they have had to cut costs and save money, maintenance was the area they cut and it can sadly be seen. Sun lounger cushions are warn, sun umbrellas broken, pool towels need replacing and the terrace on the roof unloved.
Bellwood
3 years ago
10.0
Fantastic location on the edge of the median and easy to find. Lovely, peaceful interior with really welcoming staff. The pool really makes this place, loved it. Also a great rooftop terrace and alcoholic drinks are on offer.
Cons: Our room was lacking a bit of natural light but it really didn’t matter and it was still really comfortable
Magdalena
3 years ago
10.0
Everything was good about my stay but staff working there made my stay very special
Jamie
3 years ago
9.0
staff excellent, very welcoming and helpful. pool refreshing and cool. beautiful building the kitten and the tortoise!
Cons: restaurant food was ok, not fantastic
Sophie
3 years ago
10.0
Vehiphan
3 years ago
10.0
Faith
3 years ago
9.0
I liked that the staff were really friendly and helpful. They all went an extra mile to please.
Cons: I feel like the property could use a little bit of upgrade
Ejike
3 years ago
10.0
serene, artful, quaint. entire staff considerably helpful
Cons: nothing.
Kirsty
3 years ago
10.0
Absolutely amazing! Such a beautiful place and friendly warm and welcome staff. The rooms were exceptional and the breakfast amazing! We will definitely be going again!
Daniele
3 years ago
9.0
Bodie
3 years ago
9.0
- breakfast - very friendly and helpful staff - location was great. Right on the edge of the old town and easy to access without getting lost down all the confusing laneways - When we arrived our A/C wasn't working so we were quickly moved to another room
Cons: - Everything was pretty much as we expected, there's not much we would change
Mary
3 years ago
10.0
Staff are all lovely, very attentive and respectful Always wanted to make sure you had a good stay
Valérie
3 years ago
10.0
the location was perfect
Grace
3 years ago
10.0
Amazing location! The staff were so kind and helpful. the place was stunning.
Andrienne
3 years ago
10.0
The authentic feel of the property and great service we received.
Stephen
3 years ago
10.0
beautiful hotel, great location, wonderful staff
Cons: overall it was great, small point, but the WiFi could do with an upgrade.
Austin
3 years ago
10.0
The staff went above and beyond to make our stay comfortable, giving extensive advice about the city, helping barter with taxis and providing free water. Facilities were also clean and lovely in a great area
Cons: Only potential improvement could’ve been the meals excluding breakfast, which were perfectly nice but more expensive than most restaurants. Then again, eating out is the best option anyway!
Lynne
3 years ago
8.0
very stylish hotel - rooms were beautiful - lovely, helpful staff, nice pool and area to lounge in
Cons: taxi can’t go down the street so you need to walk to transport but it’s really not far
Tomomi
3 years ago
9.0
decoration. so beautiful. location was great too. easy access to many things and i felt safe. breakfast was great, many options. staffs were very nice.
Cons: air condition was quite neutral. it was not big problem but should work better.
Mouad
3 years ago
9.0
Mitchell
3 years ago
10.0
The breakfast was my favorite part. Included in the stay, and so delicious!
Stefano
3 years ago
8.0
Jose
3 years ago
8.0
Verified traveler
5 years ago
10.0
A small little palace of ur own with a lovely terrace and a indoor pool
kevin
5 years ago
10.0
Exactly the experience we wanted, this Riad delivered on every level. From the moment we stepped off the plane we knew we were in great hands. The taxi was waiting and one of team met us to direct us to our accommodation. We had a suite, our room was big, clean and just perfect. I cannot exaggerate the level of care and attention we received. We also used the Hammam in the Riad
Verified traveler
5 years ago
10.0
Great customer service. Fantastic location. I really enjoyed my stay at Palais Khum!
Verified traveler
5 years ago
10.0
What a wonderful hotel! The service was amazing. From the moment we arrived in the airport (they had a driver meet us there and take us to the hotel for 15usd) we felt very well taken care of. When we arrived at the hotel the staff had us sit and relax in their beautiful atrium with some tea and cookies while they brought our luggage to the room. During this time they give us a brief overview of the city; where to go/not go, eat/not to eat. Our room was the Berber junior suite, which was so beautiful and quiet. The bed was firm but comfortable and the shower was beautiful. The terrace is great for a sunbath or to find a nice spot to read. This hotel does serve alcohol so you can have a nice refreshing drink on the terrace as well. Be aware of the cats that roam the roofs. They walk around like the own the place and can be loud at night, however it seems like a norm in the city so I cannot penalties Klum for that. The only negative I can think of is that the condition of some of the amenities were well used. For example the pool was missing quite a few tiles and the terrace chairs were quite old to the point of being unsafe. All in all I will be back without a moment a hesitation.
Verified traveler
5 years ago
8.0
Stylish and well maintained property located in medina
Zoltan
5 years ago
10.0
Amazingly beautiful riad, the interiors are super and all the small details are well thought out. It’s a real food for the soul. Location is also great! Rooftop terrace is like a little oasis.
Ruth
5 years ago
10.0
Just spent a fabulous Christmas week at Palais Khum with our adult son. Beautiful rooms, very comfortable beds, wonderful included breakfast and amazingly helpful staff! The location in the old part of the city, the Médina, is the best way to see Marrakech but Palais Khum is close enough to a real street when you want to escape the crazy souks! A perfect location. Highly recommended.
Derek
6 years ago
10.0
Palais Kuhm is the perfect place to stay when in Marrakech. The staff was phenomenal in both making you immediately feel welcome as well as help with setting up tours or spa treatments. The room was clean and comfortable. And so quiet from the hustle and bustle of the Medina. I would definitely stay here again on future trips to Marrakech
Indira
6 years ago
8.0
Palais Khum is a lovely Riad tucked away in a side alley, near the Dar el Bacha. The staff were all exceptionally friendly and helpful. The only negative would be that the room was dimly lit and could have had brighter lighting. Other than that, good food, great location and great hospitality from an efficient staff. The owner was also incredibly helpful with advise on restaurants and bookings, as were Yassin and Annas and others at reception.
Bethany
6 years ago
10.0
Palais Khum was an absolutely perfect way to explore the amazing city of Marrakesh on a romantic weekend. From the moment we stepped into the Palais, it was truly like being transported into a different world. We were served mint tea and cookies in a courtyard with a fountain. The room was immaculately clean and full of beautiful Moroccan furniture and art pieces. The wifi was super fast. The bathroom and bed were so comfortable, and the AC was a welcome relief from the hot days. Breakfast is served in a white glove French manner with many made-to-order choices. The Palais also has a restaurant onsite and a café for pastries and gelato. We enjoyed the large indoor pool and adjacent sunning area. The rooftop terrace is huge! We reclined there to listen to the evening call to prayer. Although there are souks steps away and the main square and mosque are less than a 10 minute walk, it is so quiet and peaceful once you step inside the Palais doors. They also have a hammam in the hotel (try it, definitely an experience!) Each area of the hotel is beautiful with amazing attention to detail. But the real treasure is the staff. Every single person, from the front desk manager to the bellhops, restaurant staff and hamman ladies were so welcoming, friendly and eager to please. They answered our many questions, made tour reservations and gave advice. And they spoke several languages fluently! They truly made us feel like royalty (and family). I highly recommend this hotel.
Bethany
6 years ago
10.0
Palais Khum was an absolutely perfect way to explore the amazing city of Marrakesh on a romantic weekend. From the moment we stepped into the Palais, it was truly like being transported into a different world. We were served mint tea and cookies in a courtyard with a fountain. The room was immaculately clean and full of beautiful Moroccan furniture and art pieces. The wifi was super fast. The bathroom and bed were so comfortable, and the AC was a welcome relief from the hot days. Breakfast is served in a white glove French manner with many made-to-order choices. The Palais also has a restaurant onsite and a café for pastries and gelato. We enjoyed the large indoor pool and adjacent sunning area. The rooftop terrace is huge! We reclined there to listen to the evening call to prayer. Although there are souks steps away and the main square and mosque are less than a 10 minute walk, it is so quiet and peaceful once you step inside the Palais doors. They also have a hammam in the hotel (try it, definitely an experience!) Each area of the hotel is beautiful with amazing attention to detail. But the real treasure is the staff. Every single person, from the front desk manager to the bellhops, restaurant staff and hamman ladies were so welcoming, friendly and eager to please. They answered our many questions, made tour reservations and gave advice. And they spoke several languages fluently! They truly made us feel like royalty (and family). I highly recommend this hotel.
Robert
6 years ago
10.0
Great staff and service. Enjoyed the included breakfast everyday. Would definitely stay there again.
Imtiaz
6 years ago
10.0
Having been to Marrakech a large number of times, we decided to take a few friends with us, to show them some of the magic the city has to offer. Palais Khum was our Riad of choice this time around, it definitely didn't fail to deliver! Its a little oasis in the heart of the medina. It has a pretty sized indoor pool with plenty of seating and lounge areas for the guests. Rooms are large, spacious and AC'd. Perfect for the weekends when the temperature hits 40+. Our two luxury rooms had balcony areas over looking the heart of the riad. Great for a glass of wine :-) Food including breakfast was sublime; we were pleasantly surprised how good it was. This is one our recommended list. Well done team Palais Khum!
Verified traveler
6 years ago
10.0
This Riad is well kept. The staff are very helpful and attentive. The decor and design of the facility are beautiful. Everything looks much better in person. The online photos don’t do this place justice.
Verified traveler
6 years ago
10.0
Attention to detail, great taste, Henry helpful concierge and owner that went out of their way
Verified traveler
6 years ago
10.0
We really liked the authenticity of the decoration and friendliness of the staff - they couldn't have done more to make us feel welcome! Only potential issue is our room was only accessible via the roof terrace which might have been an issue if the weather hadn't have been beautiful!
Catherine
7 years ago
10.0
Highly recommended!
Adamaris
7 years ago
10.0
The Palais Khum was absolutely excellent! The service, the welcoming, the decor EVERYTHING! My suite was room 11, spacious enough & had private patio by the rooftop. Loved their Mint tea! They go above and beyond to assist with dinner reservations, get a taxi to make sure you’re charged the correct amount, and help book excursions. Stefano (Owner/Manager) & staff were incredibly helpful & truly nice! I’ll visit again!
Andy
7 years ago
10.0
This hotel is ideally located, the building is beautiful and restful, the rooms are tastefully decorated in an authentic style with everything you need and most important the staff and management know how to provide a comfortable, efficient but discrete service. I could not recommend it more.
Tahlee
7 years ago
10.0
I am very particular about where I lay my head. This place is absolutely beautiful. It feels like a home away from home. The decor is so rich and vibrant. The staff is friendly and extremely accommodating. The the cuisines in the restaurant and cafe are exceptional. And it’s located steps away from the Kings palace. Hands down..... 5 stars. I will certainly stay here on my next vacation back to Marrakech.
Russell
7 years ago
10.0
Everyone was very helpful and attentive. The Palau’s is beautiful inside and the room was extremely nice and large. Dinner and breakfast were very good also. I would stay here again without a doubt.
rose
7 years ago
10.0
its the perfect location for the souks ..close to all the good restaurants and super good for taking taxis else where... Gueliz etc the room had very efficient air con for the heat was extreme this week about 43c . so to have a full size pool was a real bonus all the staff were very kind and always smiling [younes and mohammed I do not know all the names I had delicious breakfasts from a small perfect breakfast menu they also have very good pastries I will return to stay in this very nice hotel the decoration is amazing and the gardens of jasmine and cactus etc is well done thank you palais khum I have travelled all over morocco and would rate this stay as one of the best
Emeka
7 years ago
10.0
This is an excellent property. The location is perfect. It is a perfect Riad in the old town of Marrakesh. The staff was extremely accommodating and help make the stay comfortable. Omar, Sofein and Yassin were exceptional. The location was clean and was relatively inexpensive...especially given the amenities and location. Next time I am in Morocco, I will be staying here!
Verified traveler
7 years ago
8.0
Cute and clean hotel with very friendly staffs. Good location
Lisa
7 years ago
10.0
Beautiful pool and common areas. Quiet location close to the Secret Garden. Lovely experience.
Pip
7 years ago
10.0
Everything about this Riad, from late check-in to negotiating a taxi at the end was impeccable. An issue about bedding configuration had to be sorted on arrival, because of a misunderstanding during the booking process (I believed the Royal Suite comprised two bedrooms whereas in fact it was one, plus enormous lounge room. ) The courteous and welcoming Omar smoothly sorted everything even though it was after midnight. The only time we ever seemed to encounter other guests in this spacious Riad was In the elegant breakfast courtyard, where delicious breakfasts were prepared for us at our leisure. The swimming pool is deep and appropriately cool, unlike the hotel chains where the pools are routinely soup-like and unswimmable. The cleaning staff, and the office staff, are hospitable, helpful and discrete. They will assist you with anything you need, from purchasing rail/bus tickets on your behalf to stopping a taxi and stipulating the price so that you never feel that you are being ripped off. The suites are spacious, private and beautifully decorated. The location, within the Medina but helpfully close to driveable roads for the purposes of transport, was excellent. After our stay at the Riad Khum, we moved to a 5 star hotel in the Hivernage district. I did this because I was travelling with my 26 year old son who I thought might have wanted a bit more nightlife. I would not recommend this to anyone, as the Riad far outweighed the hotel in terms of comfort and value.
Verified traveler
7 years ago
10.0
Lovely place to stay. The staff are amazing and so attentive. The only criticism was the spa experience. The girls had not been told that we had booked a whole package and trying to explain to them after every treatment that there was still more to come was a challenge, especially as they were ready to go home! They did a great job though and we enjoyed ourselves. Would definitely recommend .
Christine
7 years ago
10.0
Lovely Riad, centrally located to walk easily to the Souks, Jemaa El Fna, Museums and sights the hotel was a haven of peace, quiet and relaxation. We particularly enjoyed the roof terrace which was spacious with separate areas to enjoy an early evening drink. Rooms were very comfortable and nicely decorated in characterful style.
Verified traveler
7 years ago
10.0
Great hotel, ideal location and great service. Room were very comfortable and spacious.
John
7 years ago
10.0
This is a great choice and will not disappoint anyone at all. All of the 11 rooms are spacious and individual. I booked the Royal suite which is sensational. The position of the Palais is exceptional in the better part of the medina and within an easy walk of the spice market and Square. The is a stunning pool, large roof terrace and bar, courtyard dining and not forgetting the Gelato cafe which is a bolt onto this boutique hotel. Above all the staff where so attentive and genuinely went out if their way to help with anything. One last comment even tbough it was full when we stayed there was no noise or feel of people on the premise. I would not hesitate to recommend.
Judi
7 years ago
10.0
What a wonderful place to stay--it is positively beautiful, just on the edge of the Medina, and close to a taxi stand, clean as a whistle, food exceptional, and the crew was wonderful--so personable and there was no request that wasn't met with a quick solution. Stephano has done an incredible job restoring this palace. I will never stay anywhere else, and you shouldn't either! Positively an A+.
GNS333
7 years ago
10.0
Wonderful Riad in the Medina. At the edge of Souks and close to the taxi stand. It's about a minute or two walk from the taxi stand to the Riad. Safe neighborhood and there's security post as well near Dar El Bacha. Staff at the Riad are extremely friendly and genuinely wants to make your stay comfortable. We emailed Yassin a few times before our visit and he responded promptly and answered all our questions. We needed to email an urgent document while we were there and Yassin went out of his way to scan and get the document ready for us. We arranged for a transfer to the Riad from the airport and someone from the hotel was waiting to accompany us to the Riad from the main road. We also arranged for a taxi to take us to a restaurant. Again someone from the hotel accompanied us to the taxi and was waiting for us when we got dropped off after dinner. There's a restaurant and a cafe at the Riad which has a Moroccan and International menu. Breakfast was included in the room rate and there was quite a good choice for breakfast.
Verified traveler
7 years ago
8.0
Very pleasant riad with large public spaces that are beautifully done. The restaurant on site was convenient, the food good, and meant not having to navigate the Medina or surrounding area at night. Room was small, but otherwise fine.
Thomas
7 years ago
10.0
Great Hotel and perfect location. Staff is super nice. Rooms are clean and pretty. Breakfast is decent - noting crazy but a good start into the day.
JEROME
7 years ago
10.0
Excellent hotel very well decorated with 11 rooms only. Beautiful swimming pool with a lot of charm People at the desk were more than nice. Waiters attitude during breakfeast needs to be improved they are not really concerned.
Verified traveler
7 years ago
10.0
The staff were always helpful and friendly. The rooms were spacious and very comfortable. We really enjoyed our stay here!
Verified traveler
7 years ago
10.0
Excellent location; very helpful staff. Spacious rooms.
Elizabeth
7 years ago
8.0
Gracious and helpful staff. Beautiful hotel tastefully decorated.
susan
7 years ago
10.0
Fantastic hotel.Very clean and a beautiful quite and peacefully retreat in busy marrakesh.The hotel staff were very friendly and very helpful.Would definitely recommend this hotel
Verified traveler
7 years ago
10.0
My sister-in-law and I stayed here for four nights and really enjoyed the hotel. We got really lucky, particularly on the location, since neither of us had been to Marrakesh. Palais Khum is right next to the souks but not so far in that it's a major schlep from where cars are allowed to drop people off -- it's really the best of both worlds. The staff are all very friendly and helpful. The breakfast (described on the website as "continental") was quite generous and good. The rooms are beautifully appointed and quite comfortable.
David
7 years ago
10.0
Lovely hotel with friendly and helpful staff. Were given upgraded room and free transfer back to airport as transfer booked by Expedia didn't materialise. Was family member birthday whilst there and on finding out, a cake and two glasses of bubbly appeared. Would recommend this hotel to anyone.
Allegra
7 years ago
10.0
Beautiful hotel with friendly staff and excellent food. Room was comfortable and shower was terrific. Lovely common spaces and terrace.
Akash
7 years ago
10.0
Amazing staff - very friendly and helpful. The hotel premises were beautiful and quiet, not right in the middle of the noisier parts of the Medina but right on the edge so you can walk there in a couple of minutes. The restaurant on-site is excellent. Loved the Chicken Tajine with Olives and Lemon!
a
8 years ago
10.0
Beautiful place to stay. The hotel staff welcomed us with hot tea and sweets when we arrived and gave us a tour around the hotel and showed us our room. They helped me exchanged my US dollars to dirgams with no fee. They arranged airport pick up in which we also paid at check out. The rooftop was large and the inside pool area was so beautiful. It was a nice relaxing getaway from the busy streets outside. I wish we had more time to enjoy it, but unfortunately arrived in the evening and had an early morning tour the next day. I would definitely stay here again!
Marcie
8 years ago
10.0
A serene oasis in the medina. This riad is exquisitely decorated with great attention to detail. I was welcomed with mint tea and sweets and given a map with advice on some of the best places to visit. This kind of hospitality continued throughout my stay and I felt very taken care of. Would chose to stay here again if I am ever back in Marrakech.
Andy
8 years ago
10.0
Great staff always attentive. We were given a mobile phone to use in an emergency. Didn't need it but a great touch to give confidence in exploring a place where there are no road signs. Had a wonderful hamam+massage at the hotel (twice) well worth it. The location was perfect we walked to all the attractions and experienced more this way than if we had taxi'ed. Tip: to do this use a phone/gps device to backup understanding of the tourist maps or download a walking guide to your phone.
Sarah
8 years ago
10.0
The hotel is absolutely beautiful, and in a slightly quieter part of the medina. The staff were all incredibly helpful and friendly, the room was gorgeous, and I am obsessed with the orange blossom bath products provided. Definitely recommend.
Verified traveler
8 years ago
10.0
Friendly staff and very helpful. Hotel is so quiet and peaceful in this busy city
Verified traveler
8 years ago
10.0
I stayed one night a week ago, May 17th. Arriving earlier than their posted 2pm check in I was never the less graciously received and provided with mint tea and a tray of their amazing pastries (with a similar selection in the room as a welcome gift). My room was available by 1:30pm or so. Rose petals everywhere! Breakfasts were abundant and the subsequent dinner and lunch were delectable.
Pearse
8 years ago
10.0
Stayed here for 10 yr anniversary for 3 nights - can't fault it. Great, quiet little place tucked away off the busy streets. Very quiet and theres a fantastic terrace to which to view this great city. The staff were excellent, very attentive and nothing was any hassle. The Riad is small and intimate yet you are not cramped - there are around 13 rooms and our was fantastic - they laid out flower petals on our arrival with some pastries and fresh fruit. The pool was used by us on every day and we were the only ones using it - ample enough for a small swim. The Raid was literally only 15 mins from the main J'emeel Fna square through the winding streets and literally only a 10 min meander to the souks - so location wise it is absolutely perfect - i can honestly say, given some of the reviews, this is way better than we thought. The big question really is "would we stay there again" - and the answer is an absolute yes, would we recommend this Riad, yes absolutely - we can't wait to go back.
Cecelia L
8 years ago
10.0
Upon arrival we were greeted by Mohammed (Hotel Manager) who sat and welcomed us with traditional tea and biscuits; whilst Haaj took our bags and welcomed us to our suite. We booked the El Bacha suite which we were completely blown away, the hotel was exquisite with an indoor pool, two beautiful court yards, a bar, large roof terrace and café. Given it was my 30th birthday, myself and 3 other friends had quite a few requests; one of which, my friends arranged a surprise birthday cake which came with a bottle of Prosecco set on a beautifully decorated private table especially for us by the friendly hotel staff. Additionally on our final night we wanted to have dinner on the roof terrace, which Mohammed made happen with the help of his kind staff which set it up beautifully. The piece de resistance? THE STAFF. Mohammed was exceptional, ensuring our every need was adhered to, he was very helpful advising fantastic places to go and see; and he was also kind enough to give us a room to freshen up in before we departed for the airport. The other staff Haaj, Hassan, Sadiki and Sofian to name a small few of the large team, were incredibly hospitable always greeting us with a smile, organised, had numerous friendly chats/laughs with us, waited on us hand and foot and were extremely generous to us throughout our entire stay.
Jerry
8 years ago
10.0
The Palais Khum was a fabulous, intimate place to stay in Marrakech. The multilingual staff anticipated our needs and made all arrangements flawlessly. Superb decor, top quality food and and island of peace in a noisy city. I would not stay anywhere else.
Tariq
8 years ago
10.0
Absolutely stunning Riad located in antique section of the Old Town. Beautifully decorated rooms, each with their own charm and themed decor. Friendly, welcoming staff who will go out of their way to make sure you are happy and comfortable. Lovely breakfasts and great tagines for dinner. You will love it here. Don't hesitate to book.
Sean
9 years ago
8.0
A nice relaxing rihad with friendly staff and great food.
Verified traveler
9 years ago
10.0
This is a great option for visiting Marrakech. Everything about the hotel is 1st rate
Robert
9 years ago
10.0
Excellent hotel. Located just inside medina so short walk from car drop off/parking to hotel. Very short walk from hotel to souk and restaurants. Stayed in royal suite, it was one of the largest and nicest rooms I've ever seen, over a thousand square feet, it was very luxurious. Huge bathroom, tub shower, private balcony, it was amazing. Overall the hotel was excellent, great indoor pool to cool yourself on a hot Marrakech day. The manager Adil was great also, he did everything possible to make us comfortable. Advice on restaurants, arranged transportation to Adadir, even offered to keep an eye on our 11 and 13 year old kids while they swam, so we could go out to souks. We didn't take him up on this but I would have been comfortable doing so.
Verified traveler
9 years ago
6.0
We enjoyed our stay at Palais Khum. Staff very helpful.
Starts From
$233.00 / night
2 Derb El Hammaria Dar El Bacha, Medina , Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
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