Riad Sapphire & Spa
Chain: Not Available
Description
Luxurious Spa and Indoor Pool
Indulge in relaxation at Riad Sapphire & Spa with access to an indoor pool and a spa and wellness centre. Unwind and rejuvenate in style during your stay.
Chic Accommodations
Each room at Riad Sapphire & Spa is designed for comfort and elegance. Enjoy private bathrooms with a bathtub and shower, along with modern amenities like free Wi-Fi and a safety deposit box.
Convenient Location
Situated just a stone's throw away from Marrakech's top attractions, including Bahia Palace and Majorelle Gardens, Riad Sapphire & Spa offers the perfect blend of serenity and accessibility.
Experience luxury and comfort at Riad Sapphire & Spa. Book now for an unforgettable stay in Marrakech.
Sentiment Analysis
Clean rooms
Friendly and attentive staff
Central location
Quality breakfast
Popular Amenities
Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Safety deposit box
Ironing service
Massage services
Hammam
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Outdoor furniture
Spa/wellness center services
Steam room
Beauty Services
Availability Side
Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a seating area, a wardrobe, a safe deposit bo...
Guest Sentiment Categories
Cleanliness
Guests consistently mentioned cleanliness as a positive aspect.
Service
Service was generally appreciated, with staff being helpful and attentive.
Location
The hotel is located centrally, making it convenient for guests to explore the city.
Room Quality
Rooms were comfortable and well-maintained, contributing to a calm and enjoyable experience.
Amenities
Amenities were satisfactory, with guests enjoying the spa but expressing some desire for additional services.
Value for Money
Opinions on value for money were mixed, with some guests feeling the price was justified while others found it slightly high.
Food and Beverage
The breakfast and restaurant services were well-received, with guests appreciating the variety and quality of the offerings.
Overall Experience
Most guests had a positive overall experience, praising the cozy and relaxing atmosphere, central location, and excellent staff.
Hotel Rules
Check-In / Check-Out Policy
Check In
7:00 AM
Check Out
11:00 AM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Reviews (251)
Elena
2 days ago
10.0
Sandrine
6 days ago
10.0
Notre séjour dans ce Riad a été exceptionnel. Excellent accueil, un grand merci à toute l’équipe pour votre gentillesse et votre bienveillance. Un petit déjeuner fabuleux, des soins au hammam et des massages incroyables. Le Riad est magnifique et notre chambre était impeccable, nettoyée tous les jours. Un grand merci, nous recommandons à 100%.
Cons: Rien, tout était parfait !
Emmanuel
1 week ago
8.0
Le personnel était très bien. Le petit déjeuner parfait ! La qualité de la literie, la propreté excellent.
Cons: Difficile d'accès si on est en voiture. Il faut se garer sur un parking beaucoup plus loin et ensuite trouver le chemin dans les ruelles pavés. Il faut prévoir un peu d'argent pour le parking et pour une personne avec un charriot pour les bagages. Une télé dans les chambres seraient un plus indéniable.
DARIUS
1 week ago
10.0
Mark John
2 weeks ago
10.0
Great food and lovely rooms and terrace
Cons: Nothing
Yves
2 weeks ago
8.0
La qualité du service et la gentillesse du personnel
KATELL
3 weeks ago
8.0
Très beau riad avec des prestations de qualité et un personnel charmant et attentif.
Mireille
4 weeks ago
10.0
Dilek
1 month ago
9.0
Das Personal war außerordentlich freundlich und zuvorkommend. Abdul und Driss haben besonderen Einsatz gezegt und uns jeden Wunsch von den Augen abgelesen. Wenngleich der Fußweg abends zum Riad aufgrund der dunklen Gassen etwas unangenehm war, haben wir uns im Riad sehr sicher gefühlt.
Cons: Die Lage des Riads
1 month ago
9.0
SEAN
1 month ago
9.0
Friendly and helpful, quite location in old town
MªÁngeles
1 month ago
9.0
1 month ago
9.0
Ashley
1 month ago
10.0
Eva
1 month ago
10.0
La situation, le calme, la propreté et surtout l’amabilité du personnel. Le petit déjeuner est excellent
Anna
1 month ago
10.0
Fantastic Riad, the calm oasis in this bustling city. Super clean, great breakfasts, amazing staff and very nice owners. Thank you for making our stay so memorable!
Rebecca
1 month ago
10.0
Room was very comfortable, and impeccably clean. The staff were friendly and helpful. I highly recommend Riad Sapphire and Spa.
Hanna
1 month ago
10.0
Wunderschöne Riad in einem etwas ruhigeren Teil der Medina. Trotzdem alles gut auch zu Fuß erreichbar. Und dich die Lage auch noch mal schönere Läden in der Umgebung. Das Personal und der Service war wirklich toll und zuvorkommend. Außerdem bei Fragen und Tipps immer hilfsbereit.
Scott
1 month ago
10.0
One of the best places to stay. Abdo and the team created an amazing atmosphere in the hotel. Spa was great experience. Abdul and Gris could not do enough; anything from providing electrical adapters, escorting you to/from the taxi or helping in securing a restaurant booking. They are brilliant, friendly and professional.
Cons: there was nothing i did not like.
Ayesha
1 month ago
10.0
Katrin
1 month ago
10.0
Dieses Riad ist einfach ein wunderbarer Ort zum Wohlfühlen. Der Service ist absolut herausragend – die Mitarbeiter sind unglaublich freundlich, herzlich und aufmerksam, man fühlt sich wirklich rundum betreut. Das Haus selbst ist zauberhaft: eine wunderschöne, liebevoll gestaltete Oase, die mit viel Charme und Stil begeistert. Das Hamman und die Massagen waren großartig. Auch das Frühstück war abwechslungsreich und sehr lecker zubereitet. Ein großes Dankeschön an das gesamte Team – es war einfach perfekt!
Laura
1 month ago
9.0
el personal super amable, la limpieza y el orden una maravilla
Cons: nos cobraron por imprimir los tres billetes de vuelta 6€, un poco abuso
Julie
2 months ago
9.0
Breakfast was excellent; all staff were very friendly, very helpful and it seemed nothing was too much trouble for them.
Cons: A rooftop pool would have been nice but we were aware this wasn’t the case at this Riad. There is a small pool in the courtyard but this is never in the sun, which may be a positive for some.
Antonioshan
2 months ago
8.0
Personale eccellente, di una gentilezza inaudita, colazione ottima e varia, posizione molto buona, piscina
Cons: La stanza (junior suite) mi dispiace dirlo ma non ha nulla di suite. Letto che impedisce di spostarsi al bagno la notte e durante il giorno, nessuna privacy perchè situata dentro la sala colazioni, quindi bisogna scegliere : o ci si chiude dentro o si respira
Tania
2 months ago
10.0
Alyssia
2 months ago
10.0
Excellent établissement, très agréable et apaisant. Le personnel était incroyable et au petit soin. Je recommande fortement. Un Riad très propre.
Nicola
2 months ago
10.0
Jon
2 months ago
10.0
Clémentine
3 months ago
9.0
Adrien
3 months ago
10.0
Mon séjour dans ce Riad a été parfait. Le personnel était tout simplement à la hauteur, très gentil, toujours présent pour nous aider et même pour nous conseiller. Le petit déjeuner était parfait
Yves Marc
3 months ago
10.0
Chambre super propre , hôte très accueillant et serviable , employé super gentil . Le petit déjeuner, parfait 👌🏾👌🏾
3 months ago
6.0
Friendly and helpful staff
Cons: Rooms didn't have fridge, the AC was not good rooms not cool enough and bathroom needs updating for a fresh look
Barros Pereira
4 months ago
10.0
Everything perfect
Rosemary
4 months ago
10.0
It was quite clean and staff polite and warm. Nothing was to much for them . The raid manager arranged our daily transport and gave information on things to do. This is a place we would go to again
Omelebele
4 months ago
10.0
The cleanliness and hospitality is top notch. They make sure everything is kept clean everyday.Change the towels.
Cons: Nothing really.
Zakia
5 months ago
8.0
Pros: Good service. Riad staff picked us up and dropped us to the roads for pickup service.Great breakfast. Packed up take away breakfast on our tour days. Clean but small room and a clean riad. Room cleaning was great. Google map works for navigation within Medina. Cons: Location within Medina we didn't like. Too many alleys. Price for food is definitely for tourists. We didn't eat there except breakfast.
Helen
5 months ago
8.0
George
5 months ago
10.0
Omdat de taxi niet tot bij het hotel kon komen, werden we netjes opgehaald door de manager en een kruier voor de koffers. Daarna een uiterst vriendelijk ontvangst met thee en lekkernijen. Na de check-in uitvoerig uitleg gehad over de do’s en don’t’s in Marrakesh. Prima kamers en een uitstekend ontbijt. We kregen een ontbijtpakket mee vanwege de vroege terugvlucht. In het hotel geen alcohol maar op het dakterras van het nabij gelegen restaurant des te meer. Zeker een aanrader.
Peter
6 months ago
10.0
The property is so clean, well organised and serene
Cons: Nothing, it’s so perfect
Lucia
6 months ago
10.0
Wonderful stay - totally recommend! Great place, incredible staff, very kind and always available to help. Also great price!
Deborah
7 months ago
8.0
The staff we exceptionally helpful. The Riad was comfortable and peaceful.
Suzanne
7 months ago
10.0
Staff were exceptionally good- from the cleaning staff who kept it immaculate, chefs and waiting staff who provided excellent and beautifully presented food and finally out two hosts who were helpful, courteous and attentive- highly recommend
Gregory
7 months ago
10.0
Lovely small riad. Great staff. They will take care of you.
Joel
7 months ago
10.0
I had a great stay! The Riad was lovely with great staff that demonstrated excellent hospitality.
Jennifer
8 months ago
9.0
Correspondence before booking was excellent and transfers were arranged easily. We had a super ‘induction’ when we arrived, given a map and details of things to see/ do as well as a tour of the riad. The riad is beautiful. A real oasis of calm with lots of places set up for guests to relax. We also had a Hammam in the spa which is small but perfectly formed. Breakfast was amazing. Great selection brought to the table every morning. All staff friendly and helpful.
Cons: This didn’t bother me… but is more of a warning. The call to prayer from the local mosque is loud and likely to disturb sleep, but this is likely the same everywhere in Marrakech.
Goretti
8 months ago
10.0
Cozy, homely and very relaxing. Central location, very beautiful decoration and well mentained. The staff are excellent, no noice will definitely come back and also will recommend staying here. We had a spa booked, activities arranged by Dias who did amazing in making our stay memorable. What a wow!!!! Loved the old town feel yet not so far away from everything.
Cons: N/A
Daria
8 months ago
9.0
Great location and stuff was really nice! Great breakfast.
Cons: Nothing really
Maria
8 months ago
10.0
Peter
11 months ago
10.0
The whole experience was a wonderful delight
Cons: Nothing at all
Shannon
11 months ago
10.0
Me and my friends had a wonderful time at this riad. The room and hotel was spotless. The hosts Abdo and Idris were the best and always there to offer their support and answer any questions we had :)))
Milena
11 months ago
10.0
Catherine
1 year ago
10.0
Everything about the riad is wonderful. Our room was lovely, the food was amazing. We thoroughly enjoyed the Hamam and massage. Flavie and Driss were super helpful.
Judith
1 year ago
7.0
Super friendly staff - exceptional!
Cons: It gets quite noisy in the yard when people are chatting. This is part of the typical Riad architecture but here it was especially loud. Guest should be told to be a bit more thoughtful with the other guests.
Darran
1 year ago
10.0
Beautiful place to stay in the medina. The staff and management were amazing and looked after us so well. Breakfast and dinner was so nice. We would highly recommend to stay here. Hopefully we will get to visit Marrakesh and stay in the Riad Sapphire again. Thank you so much ❤️🇲🇦
Cons: Absolutely faultless. Amazing in every way.
Helena
1 year ago
10.0
Riad Sapphire and Spa Located away from the hustle and bustle of the Medina in one of the side streets. A lovely way to experience local hospitality. A nice, very clean and spacious environment, with great staff at all levels who were always ready to please. Fantastic for lone female travellers where personal security is made a priority. The inclusive breakfast is really substantial and even though a small establishment, freshly cooked lunch and delicious evening meals are available to order. The luxury of an in-house Hammam and Massage facility meant I did not have to travel far to experience some self indulgence. My thanks to Driss and his team for making my stay here a safe and pleasant one 🙏 Highly recommended!
DIDIER
1 year ago
10.0
Bien situé, calme, personnel aux petits soins. Super petit déjeuner et roof top. Recommandé.
Shazia
1 year ago
8.0
Beautiful riad. Looked after well and staff were lovely.
Cons: Location meant no cars can get to the front door. As a result you need to be dropped off about 5 mins walk away which is a pain. Especially late at night and especially if you are female. Lots of gangs of young men. Can be quite intimidating.
Sirtaj
1 year ago
10.0
It was very clean and well maintained. Staff was present 24/7. Both managers Idrees and Abdo were very cooperative. Khadija was exceptional in looking after us.Rooms were cleaned every day. Breakfast had good varieties specially for kids. Spa services were outstanding as well. I would highly recommend this.
Cons: The only issue was that both rooms allocated to us were on different floors hence difficult to manage as family.
Helen
1 year ago
8.0
The only reason I gave this beautiful Riad a 4 star was because of the location other wise, a fantastic place to stay. Hosts and staff very friendly and the breakfast wonderful.
Phil
1 year ago
10.0
Beautifully appointed riad and exceptionally clean. Staff very helpful and attentive at all times. Mint tea and cake on arrival at 11 pm. Breakfast varied and delicious. Roof terrace a lovely quiet area to escape the madness of Marrakesh! The Haman and massage was second to none with lovely ladies doing the treatments. Highly recommend.
Helen
1 year ago
10.0
The staff were professional and attentive nothing was too much trouble. Breakfast was served in delightful setting’s and included freshly cooked traditional Moroccan dishes. The location of the riad ensured a peaceful and tranquil stay
Katerina
1 year ago
10.0
Beautiful riad, very friendly and helpful stuff and tasty breakfast!
Kudakwashe
1 year ago
10.0
The staff is so amazing and hospitable. They take care of you like their own family. I enjoyed the wonderful meals even just them coming to pick us up from an excursion. I can't say enough about these wonderful people except that I'll miss them.
Cons: N/A
Phil
1 year ago
9.0
The staff were so friendly & helpful
Hung
1 year ago
9.0
Johannes
1 year ago
10.0
A cool, silent and good smelling place close to the Medina.
Ben
1 year ago
10.0
Very clean, friendly staff, excellent breakfast
Cons: Na
Verified traveler
1 year ago
10.0
Friendly host, nice and clean room. Pretty riad. Walkable to the YSL musee in about 20min+, AC is cool enough, although the bath sink was not draining well but overall we are quite happy with our stay. Recommended!
Zahra
1 year ago
10.0
Dorathy
1 year ago
1.0
This hotel lies on there advert the rooms are tiny the road to the hotel is dirty you will do 15 minute walk to the hotel the way to the hotel is dirty and thay are scam what is on the picture is totally different from what i saw and the have not yet giving me my refund booking.com is a scam do not book this hotel
Cons: Is dirty it wsnt conducive for my kids no tv the pool is like a bathtub everything is wronge
Killa
1 year ago
10.0
The property was tasteful and functional. Beautiful details that were simple and welcoming. It was a very relaxing place to stay
Cons: The internet was a little weak but I think it’s more a reflection of internet service coverage overall and not a lack of effort by the managers of the property to ensure enough boosters
Beryl
1 year ago
10.0
Very calm and relaxing space. Breakfast was delicious and everyone was always friendly and ready to help. Definitely recommend.
Samatar
1 year ago
10.0
To begin with the property was clean, and the staff were very friendly. To conclude, the feeling throughout my stay was home like, which I think is very difficult to find. Especially being so far from home.
Cons: None.
Ann
1 year ago
10.0
The food that they serve is amazing! Made us love having breakfast 🤗
Cons: We liked everything! We were impressed. Staffs were great specially the guy- we’re not sure if he’s the manager but he is reliable and generous. The cleanliness is superb! The Riad is so relaxing!
Sergio
1 year ago
10.0
Madalaine
1 year ago
10.0
The riad was beautiful, immaculately clean. The hosts were so kind and helpful - the hospitality was SO good, nothing was too much trouble. The location is great and feels like a little bit of calm in the madness of the medina. The rooms have AC too
Paulo
1 year ago
10.0
We loved everything. The breakfast, the room, the dinner, the staff that are so friendly and allways want to help not looking for tips.
Arianna
1 year ago
8.0
Imraana
1 year ago
10.0
Lovely aesthetic, great location, great staff and so relaxing. Lovely hammam facility too
Mauriaca
1 year ago
10.0
Beautiful place to stay in. Felt safe. Staff was fantastic and gave amazing recommendations for places to see and dinner options.
Cons: Booked a suite for the 3 of us. I expected more space in the room.
John
1 year ago
9.0
The breakfast was very good. The location was a surprise as no cars could get within 500 yards
Cons: The scooters which tore down the narrow streets to the Riad
Verified traveler
1 year ago
10.0
Stayed 6 nights at the Riad for our Marrakech trip; no regret at all as location is convenient; near the popular pick-up point for all tours/trips arranged. Riad is cosy with a roof terrace & pool.One can really experience what a riad is. Drizz is really helpful and provide very comprehensive information about the areas/attractions. A very gentle and courteous gentleman that you could hardly encounter at service industry these days. Abdo has been helpful while Drizz was not around also. Breakfast served everyday; of which were healthy and rich. Lady staff are cheerful and courteous; always extend assistance whenever needed. Highly recommended for any tourist to Marrakech ! p.s. Drizz was very sick when we checked out; hope he could recover swiftly. Regards/Sarah
Nara
1 year ago
8.0
Mariam
1 year ago
10.0
Les staff ! Le calmes ! La gentillesse !
David
1 year ago
9.0
Great location! It is a little tricky to find the first time, but once you have been it is fairly easy to find.
Cons: The drain in the bathroom didn't work well the first time I took a shower. We mentioned it to the property and they promptly fixed it. Not a big issue. Probably more of an issue with the pipes in Morocco than it is with the property itself.
Terri
1 year ago
10.0
It’s serene. It’s well-located the staff were very very helpful and caring.
Dougy
1 year ago
10.0
Aine
1 year ago
10.0
The hotel was so fab it was clean and beautiful with a great location, walking distance from everywhere. Breakfast was fresh and tasty, and staff were so friendly and accommodating always happy to help. We got a massage here too which was fantastic. Highly recommend staying here.
Mawada
1 year ago
9.0
What a beautiful riad! I stayed in Riad Sapphire with my husband for two nights! We were warmly welcomed by mint tea and traditional sweets. Mr Abd Allah showed us the map and chatted to us about how to get around! He was very kind and professional young lad! The staff were part of the highlight of this stay Mr Abd Allah, his colleague and the ladies of the riad ( khadeeja and saadea) were absolutely amazing. The breakfast was scrumptious and had something different every day. Eggs are cooked to liking! I felt spoiled and pampered to be honest. I appreciate cleanliness in my stays and I can tell you that this riad is spotless clean! Location is very good 20 mins from Madina! The area is reasonably safe but you have to be aware of the motorcycles while walking in the small alleyways ( a problem you will face everywhere is Marrakesh)! This riad is a peace of heaven! Stay there and you won’t regret it!
Cons: We booked the junior suite which turned out to be quite small and facing the courtyard where people have their food and sit therefore it can be quite noisy! Saying all this our stay was absolutely beautiful the only thing is I would do different is to book a room upstairs next time!
Tina
1 year ago
10.0
An unforgettable stay! From the moment we arrived, Driss, the hotel manager, made us feel like VIPs. The hotel's amenities were top-notch, from the tranquil courtyard to the rooftop terrace with panoramic views. The breakfast was also really good, showcasing local flavors with flair. Plus, the location was perfect, close to all the attractions yet nestled in a tranquil neighborhood. Highly recommend this hotel!
Harangus
1 year ago
10.0
10.10.10 .10 everything has perfect if we are coming back in Marrakesh for sure we stay at this Riad , very very clean the breakfast was perfect . Only one minus the pool need to heat
Bart
1 year ago
9.0
Karina
1 year ago
7.0
Modern interior but still includes the traditional looking Riad style. Beautiful rooftop.
Cons: If you are staying on the first floor, people will be eating breakfast right outside your door.
Paul
1 year ago
10.0
We stayed for five nights in this wonderful Riad, situation in the Old Medina.From being met at the airport, and escorted then to the Riad by Abdo the assistant Manager, we cannot express how exceptional the staff, service, eye to detail and genuine desire to make our stay memorable was. We booked a Superior Suite, with a seating area, very comfortable bed, and extremely quiet, after the manic traffic and noise in the Souks. Breakfast was include, with a daily selection of home made pastries and fruit all served in the Riads Court Yard or on the roof terrace. Abdo, arranged a private tour for us to the Atlas Mountains, a full day with amazing guides, and local driver.Not to be missed. A truly great stay, and we can't wait to return. Thank You to all the staff, amazing service.
Stephen
1 year ago
10.0
Hidden gem behind door set in pink rendered wall. The outside gave no hint of the cool marble interior surrounding 2 courtyard gardens and plunge pool or the scent of fragrant oil. Amazing breakfast of local fresh produce. Helpfulness of host. Cleanliness and gorgeous bathroom products. Room of excellent standard yet in keeping with tradition.
Cons: Nothing
Eric
1 year ago
4.0
Meals at restaurant expensive and not tasty compared to outside
Cons: The room was too humid, we asked for a switch but it was apparently not possible despite lots of empty rooms…
Jason
1 year ago
2.0
This property is the worst! They never consider that the customer medical emergency that we had to cancel prior to arrival but didnt want to refund the money you paid because they said its already booked even with hospital and doctor’s certificate. Absolute scam and greed. Considering expensive rate per night. There are better Riads around for sure and not as greedy as this property.
Jill
1 year ago
10.0
It was a beautiful oasis. There were several areas to rest and relax, including the comfortable rooftop. The decor was minimalistic and classic, and the rooms (we had two) were both spacious and clean. Perfect to come back to after long days in the souks and on excursions. The dinners were wonderful. The meals were artistically served, and comparable to a three star restaurant. The service was friendly. They helped us book an excursion to Atlas within half an hour when our previously booked excursion was a no-show. They laundered and ironed our clothing, provided tea whenever we needed it, and provided detailed instructions to navigate the maze that is Marrakesh.
Cons: My only complaint is that noise travels easily in the space. But in four evenings, I was only bothered once.
Hilary
1 year ago
8.0
A great breakfast that varied each day. Plenty of food including fresh fruit, breads, yoghurt and either eggs or pastries or something else.
Cons: Our room was spacious but it wasn't massive given that it was described as a suite but I could tell this in advance from the photos and so wasn't surprised. It did have windows on both sides and was nice and cool.
Ian
1 year ago
9.0
A lovely riad which offered the perfect base for Marrakech. The room was great (upstairs is better than downstairs level) & there is a charming roof terrace where breakfast can be served. The food was excellent & different each day & Driss & staff couldn't have done more. Lovely toiletries & fresh towels each day. A nice gift left for a birthday. A trip to desert & camel riding was great fun €70 pp Inc dinner +show good value.
Cons: No complaints at all. However it is at the edge of the medina, so you have to walk a good 20 mins to Jemaa al Fnaa so if you have mobility issues just to be aware.
Lauryn
1 year ago
8.0
Staff are beyond lovely and hospitable. Amazing service throughout our stay lovely breakfast and the aesthetic is so beautiful throughout the riad.
Cons: For women of colour or female solo travellers the location is not ideal as the local men constantly harassed us (4 young women) each day. But for men you won’t have a problem.
Alp
1 year ago
10.0
Well located in the medina.
Cons: Nothing
Niall
1 year ago
9.0
Doireann
1 year ago
9.0
The staff were so friendly and the breakfast was delicious
Cons: Our room was right on the courtyard and would have preferred a room upstairs but will know for next time :)
Jens
1 year ago
9.0
Great Riad in the Medina. Excellent (very friendly and professional, immensely helpful) staff! Breakfast on the roof top!
David
1 year ago
9.0
Verified traveler
1 year ago
10.0
Le riad est très très bien, confortable. L'accueil est excellent. Le personnel est au petit soin. Le riad est vraiment très bien placé. Nous avons passé un excellent séjour.
Marwah
1 year ago
10.0
Very friendly staff that are always happy and willing to help with whatever we needed
Cons: Location was a little bit tricky in between lots of side streets
Mary
1 year ago
9.0
Staff are polite and give good tourist advice Food is excellent Location is close to tourist attractions places and market square eg Medina
Cons: Which swimming pool was warm
Alyssa
2 years ago
10.0
The staff was the shining star of the stay. It felt like we were part of the family while staying here. All of our needs were met and we never felt uncomfortable. The breakfast was outstanding. Each morning, there was something a little different. My sister and I are both vegan and the staff went above and beyond to make food that we could eat for breakfast.
Cons: There was nothing that we did not enjoy about our stay.
Samantha
2 years ago
10.0
Great location, exceptionally clean, very helpful, courteous staff. Delicious breakfast.
Cons: Nothing
Andrea
2 years ago
10.0
Very beautiful Riad. We felt very welcomed by everybody. The Riad is peaceful and you can reach anything within walking distance but you can also easily take a taxi. The environment felt really save and we can fully recommend it.
Neil
2 years ago
10.0
Abdo, Dris and the rest of the staff could not do enough to make sure that our stay was the best it could be. Delicious food, excellent service and all in such a beautiful location. It was everything we could have wished for and more. If you get the chance to stay here, take it. We cannot recommend this place highly enough.
Cons: Not a single thing.
Eva
2 years ago
9.0
The staff were so lovely and helpful. It’s easy to get to and from anything you need and the staff were willing to walk us places. Breakfast every morning was varied traditional Moroccan which we really enjoyed. Room was great and was cleaned every day.
Cons: The area around the Riad is a bit dark and confusing at night especially however the lovely staff offered to walk us places. It’s easy to get everywhere so I would not hold this against the Riad. Otherwise absolutely nothing to complain about!
David
2 years ago
6.0
Everything clean and staff very friendly. Breakfast very good. Rose petals everywhere and clean towels every day.
Cons: Very far from centre. We were put into a room on the ground floor with no outside window even though we had booked a junior suite and then had to pay 20€ per night extra to move to a room upstairs with a window overlooking the patio. Food, apart from the breakfast, was expensive and not great quality. Lamb tagine was very tough, unlike all other places where we ate it. Small pool with cold water.
Richard
2 years ago
8.0
Very happy with our stay at Sapphire Riad,the property itself is lovely. Quiet, clean and an oasis of calm after the chaos of the Medina. No more than 25 minutes by taxi from the airport and at the north west side of the Medina,within walking distance to all the major sights but we did get a taxi back to the Riad from the Fnar square on one occasion as it was very hot. Taxis are cheap-if you haggle! We were greeted by the wonderful Abdo who served us Mint tea and delicious cake on arrival and throughout our stay was always on hand,along with his colleague, to assist in any way he could, including ringing a local restaurant to book a reservation. Nothing was too much trouble. The bedroom was lovely and spacious with a walk-in shower and very efficient air-con, there is a small plunge pool and several delightful quiet public areas to sit and also a roof top terrace to sit in the sun if preferable. Breakfast was particularly impressive, beautifully presented with a huge array of delicious savoury and sweet items which varied everyday (the chocolate cake was particularly good!) all served by the delightful staff. We would not hesitate to stay at this Riad again and highly recommend
Lisa
2 years ago
9.0
Lovely breakfast every morning. Fresh bread, fruit, eggs, pastries. Lovely terrace. Very quiet and relaxing. Amazing staff.
Rachel
2 years ago
10.0
A superb stay at the Road Sapphire. Special mention to Chris who was an incredible host. Absolutely nothing was too much trouble for him! They fixed my mother in laws uncomfortable trainers and sourced me safety pins for a flappy dress. Amazing service all round!
Sally
2 years ago
10.0
The property was very clean, in the medina and close to the main square.
Paula
2 years ago
9.0
Loved the staff and feel of the place. The food was amazing.
Kaoutar
2 years ago
10.0
The breakfast is perfect, the staff were amazing
Cons: Everything was good
Rume
2 years ago
8.0
Staff are amazing, very nice and welcoming Pretty room Nice ambiance
Cons: The location Long walk from where the taxi can pick and drop you from No window or vent in the toilet
Lisa
2 years ago
10.0
Abdo and his staff were amazing. They greet you at the taxi stand and walk you 4 minutes through the maze to the Riad. It was so authentic though. The Riad is beautiful and well maintained. They treat you to tea and cake upon arrival. The meals were delicious. The Hammam Bath is not to be missed. I have no complaints.
Shamira
2 years ago
8.0
Jason
2 years ago
10.0
Staff were excellent, very helpful, perfect service, really lovely and friendly
Cons: Location at night was quite hard to navigate to but you just need to plan your route in and out of the area
John
2 years ago
8.0
The staff at Riad Sapphire are charming and friendly. They arranged excursions for us into the Atlas Mountains and to a country club, and advised on interesting places to visit in Marrakech. They couldn't have been more helpful. A delicious breakfast is served in the cool courtyard, and an excellent dinner on the roof (although you need to pre-order it). I used the hammam at the Riad which was a very good experience.
Cons: The Riad is hard to find on your own, but you soon remember the way. It's best to book the transfer from the airport via the Riad. Their driver will drop you off at a parking area a few minutes walk from the Riad, but a member of staff will meet you and guide you to the Riad. On arrival, you are welcomed with a mint tea in the courtyard.
Robyn
2 years ago
10.0
The Riad was beautiful, clean and tidy. We stayed in a Junior Suite and there was more than enough room for us both. It felt very safe and comfortable. The rooftop was also very well kept. We also had massages and dinner in the Riad, both which were great and reasonably priced. Nothing is too much for the brilliant staff at this Riad. Honestly I cannot recommend them enough!
Martin
2 years ago
9.0
The breakfast was excellent and varied every day. The staff went the extra mile to make us feel welcome, to advice us on things to do and to see. They provide also delicious dinners if ordered in the morning, served on the rooftop terrace. We also used the in-house hammam and spa facilities.
Sue
2 years ago
10.0
The staff at the Riad were exceptional. Friendly, helpful and knew everything about the city. Driss and Abdo arranged taxis, trips out, told you the best places to visit. Restaurants and cafes to go to. The food at the Sapphire was superb and every morning there was a variety for breakfast. Perfect mint tea and the most delicious Tagine! As for the chocolate cake............yum! All the staff made our holiday break completely stress free!
Abdul
2 years ago
9.0
The staff were great. Always looking to make our stay comfortable. the breakfast was really good with different variations every morning. which was a good surprise
Cons: nothing.
Zahra
2 years ago
10.0
This riad is an undiscovered gem of Marrakech. The hosts were extremely hospitable and accommodating. All other staff were just as lovely, always greeting guests with a smile and regularly asking if they could help us with anything. I have never experienced such hospitality. The rooms are lovely and clean with brilliant amenities. We loved sitting on the terrace every evening and enjoying some snacks. The breakfast was amazing! There were different dishes everyday which all tasted amazing. They had a really good variety of drinks everyday accompanied by different fruit bowls. Followed with an egg dish, a type of baked good or pancake style dish with a range of toppings. We are very excited to return and hope to stay here again.
Alexandria
2 years ago
10.0
The staff was amazing! So accommodating and the air conditioning and roof terrace were fab
Cons: The main door was a bit fidgety too open, it could have been us not doing it properly but we struggled some times
Jason
2 years ago
10.0
Abdo and Dris were fabulous hosts. Very welcoming. They really looked after us. Liked the location, peaceful terrace, great hamman, excellent food and great value
Rayan
2 years ago
10.0
Thoroughly enjoyed my stay at the Riad Sapphire & Spa. Its location was not too far from main roads (easy to travel to other parts of Marrakech), it was very clean and most importantly, Abdo and the staff were exceedingly hospitable and lovely. If you are coming to Marrakech and looking to stay in the Old Town, this Riad should definitely be near the top of your list.
Bhawna
2 years ago
9.0
Petya
2 years ago
8.0
Ana
2 years ago
10.0
We liked everything. From the room to the breakfast, the hamman, the staff, the property. Everything was amazing. We felt at home! It has a great relation price-quality. Would recommend to everyone! It's a true oasis.
Cons: We liked everything.
Hafsat
2 years ago
10.0
The Riad was very comfortable and the staff were extremely nice and helpful
Timothy
2 years ago
7.0
Location: On a side street in the north of the Medina about 10mins walk from the main square. Rooms: shabby chic look but air con not working so check before it’s too late to get it fixed. You hear some noise from the outside if you leave the windows open. Baggage: recommend getting the hotel to meet you at the parking area as the hotel is hard to find amongst the twisting small streets Breakfast: Superb and generous including great coffee and freshly squeezed orange juice. Staff: Helpful and smiley. Their French is better than their Englisho
Mark
2 years ago
10.0
An excellent riad, calm and quiet, in a great location. Abdo and Driis who run it are both very helpful, with well organised airport transfers, directions around Marrakech etc. The riad is absolutely clean throughout, very well cared for by them and the other staff. We had the delicious breakfast on the roof space/terrace where you can also relax in the shade with a cold drink. The hour massage in the spa room was excellent.
Hamza
2 years ago
10.0
The service from staff exceeded the expectations Idrees abduallah we’re very helpful and welcoming They all could not do enough to make the stay as comfortable and accommodating to our needs The staff cleaned the room so well everyday without say and even organised the room daily in bathroom/ toiletries/clothes so neatly. We enjoyed eating breakfast on the Terrance so they would arrange that for us also with a smile Always smelt so pleasant with fresh roses daily. They would go to every detail with love to make the stay so pleasant and refreshing relaxed. Would definitely return again.
Cons: Everything was perfect
Isabella
2 years ago
10.0
Amazing experience at Riad Sapphire! Abdo was the most amazing host! Our driver Mustapha was the most lovely man and great driver! All in all an amazing experience!
Cons: Nothing
Saffron
2 years ago
10.0
Property was beautiful, peaceful, clean, well decorated, spacious
Arnaud
2 years ago
10.0
Les hotes etait tres accueillant et serviable. Le riad est très appréciable, dommage qu'il ny ai pas de tv. Je recommande vivement cet endroit. Nous avons passé un excellent séjour.
Janet
2 years ago
10.0
Very helpful, friendly staff. Exceptional. Good breakfast Room was clean with towels etc changed. Liked our room which had a wooden balcony into the inner courtyard Nice and quiet and peaceful, after the noise and action of Marrakech!
Cons: Don't have criticisms
Steven
2 years ago
9.0
Erin
2 years ago
10.0
Beautiful, clean, nicely appointed, best breakfast, quiet and perfectly located!
Cons: I loved staying there!
Rob
2 years ago
10.0
What a wonderful place. We really can't recommend Riad Sapphire enough. We were made so welcome, everything was beautifully presented, Abdo and his team could not have been more helpful, location was perfect. If you are going to Marrakech then you really have to consider staying here.
Cons: I really can't think of anything.
Jacqueline
2 years ago
9.0
Fantastic selection beautifully served. Choice of teas and coffee Breakfast time between 8 and 11am suited us. Personally made fruit salad with local yogurt and breads.
Cons: Everything was great.
Sue
2 years ago
10.0
Amazing oasis just on the edge of all the city has to offer. Incredibly kind staff who cannot do enough for you.
Cons: nothing as it’s just as described
Shauna
2 years ago
10.0
Such a beautiful little place in the Medina, the room, breakfast, staff, all amazing and such friendly people, especially Abdul, who is the kindest, warmest, and most accommodating person ever, nothing was a problem and made sure we had everthing we needed. I would highly recommend Riad Sapphire & Spa 10/10
jonathan
2 years ago
8.0
Hébergement sympas mais un peu éloigner et le wifi ne fonctionne pas bien sinon personnel super
Melissa
2 years ago
10.0
We were greeted by staff to escort us to Riad. Made us feel welcome, safe and helped us with everything. The complimentary breakfast was amazing!! Definitely recommend this property!!
Abby006
2 years ago
10.0
Was a lovely Riad in the center of the Medina. The staff were so friendly and lovely, I cannot put into words, so friendly and welcoming and very helpful. The workers just made the experience. The room was lovely and clean and very big the only down side was I couldn’t get the shower onto a perfect temperature but that was probably just me😂overall lovely Riad and lovely people. Highly recommend :)) xx
Nicola
2 years ago
9.0
The Riad was very nice, the staff were extremely helpful and attentive. Great location very close to the main area.
Manuela
2 years ago
10.0
everything was amazing
Alexandra
2 years ago
10.0
really clean and organised
Cons: people who work there was lovely and super kind
Thorben
2 years ago
10.0
perfect location. 5 minutes walk to the medina mess. but that means its in a quiet area.
Cons: food could be better but there is plenty of options close by
Anonymous
2 years ago
10.0
This property is so beautiful and clean. Abdo and Drissou went above and beyond for myself and my family to make our stay wonderful. everyone of the staff were superb.
Cons: absolutely nothing
Natasha
2 years ago
10.0
Management incredibly kind, hospitable and caring; delicious breakfast and absolutely stunning interior. Really 10/10
Mohammed
2 years ago
9.0
Great friendly staff. Everything is nearby, great location. Thank u Abdo and Driss.
Azhar
2 years ago
7.0
Breakfast were very good.
Dasmit
2 years ago
10.0
The Riad was perfect! We loved our room - they were really clean and spacious! The details put into decorating the Riad are impeccable. The breakfast was awesome as well and customized to our taste for no additional cost. Abdullah was very responsive and made our stay amazing! We didn't have much of a plan coming into Marrakech and he helped us with every part of our stay. Very honest and genuine staff, made our stay great!
Jennifer
2 years ago
10.0
The riad was beautiful. We chose the transfer offered and were met at the airport. The riad is not accessible by car, it's a 5 minute walk through narrow walkways, but we were met at the drop off by Driss, acting manager, and welcomed with tea and cake. He then offered to walk us back to familiarise ourselves with the route, which was very helpful. The roof terrace in the riad was lovely and we used it every day, Driss would regularly pop up to check if we needed drinks. The staff were all lovely, the lady who served breakfast (so sorry but I can't spell her name) was so lovely despite us not speaking her language. She was so courteous and breakfast was delicious and plentiful. It was our first trip to marrakech and the neighbourhood at first takes a bit of getting used to, but everyone was very friendly. Our first evening we ate at the restaurant just 2 minutes away, which Driss organised for us. Abdo, the manager, was on holiday but came back the day before we left and he was also very helpful and friendly. We loved everything about the riad. Thank you for a lovely week.
Cons: There was nothing we didn't like. If I was looking for something to dislike, maybe a few drawers would be an advantage, but there is plenty of hanging/shelf storage.
Fzjh
2 years ago
7.0
The decor and location was good. The staff including Driss and the female staff were great. Very helpful and very attentive. The breakfast was fantastic, we didn't try any other meals during our stay as we ate out.
Cons: The only issues we had was the location, although it was good with a 15min walk to jma Al fnaa square, it was surrounded by overeager males that try to swindle you for money. We specifically told them that we didn't need help walking to our riad, which was only 4mins from where the taxi stop, but they still followed us and made us pay them just to leave us alone. I had my 4m infant, 2yr old daughter and husband with me and felt unsafe for the very first time despite having travelled the world with my family. It was fine on the other days as we learned not to even make eye contact with these people and just to keep walking and they leave you be. This wasn't the riads fault to be fair, just the location was very opportunistic for these males. The issue I had with the riad is that the pool isn't child friendly, my 2yr old daughter unfortunately fell into the pool within 5mins of getting into the riad. Luckily Driss pulled her out and it was our fault for not even considering that she might wander towards it. My daughter is very well behaved and it did look like very clear water so she probably assumed it was a continuation of the floor. There were other families there, and other riads also have pools so it could have happened anywhere. However, I do feel like there should be some sort of vigilance and pre warning before we even got inside that the pool is directly on the side of the dining area and to keep kids away. I think because we were flustered from the harassment by the males, we forgot that there is a pool directly inside. Either way, despite a bad first day, we enjoyed the remainder of our stay at this riad. In future, however, I would consider a hotel as there was no TV and we had to request a bin for the nappies. The bed was a little hard also and the bathroom dated. But otherwise the service was great from Driss and his staff.
Chief
2 years ago
7.0
Danielle
2 years ago
10.0
walking distance to most places, fantastic breakfast and the staff were amazing!
Cons: the pool wasn’t heated, but you don’t need it to be if it’s hot there..so nothing really
Michael
2 years ago
9.0
warm and friendly staff. so helpful!
Cons: no taxi can reach any property in the Medina, so you have to walk about 5-10 minutes.
Kealan
2 years ago
10.0
As soon as I got there I was greeted with tea and cake and a room full of rose petals. The staff took time to tell me about Marrakech, where to go and what to avoid. This was so helpful. I also had a hammam while I was there which was 10/10. Finally, the food was amazing too. The location is very central and the staff walk you to and from the riad to the souks which is so helpful. Thank you so much for an amazing stay, I really appreciate it
Prof Dr JR
2 years ago
10.0
The Riad staff is exceptionally friendly and helpful. We felt extremely well taken care of. It was a pleasure to stay there. It is also an experience to stay in a Riad compared to Hotel. After the initial surprise to get there from the Taxi drop off at Sidi Ben Slimane (ask them to pick you up - best option or, if you are a seasoned traveler follow the sign to Dar Zellij, ask along the way, then just before take a left then 25m or so is a foot with the name plate) the Medina becomes familiar to you and people start recognizing you and are dry kind. Do not try to find your way from the other side - really tough. Again, the staff is very helpful and will guide you whenever you need it. Breakfast really good and they vary the menu ever day. The ambiance is welcoming and nice.Good smell as well. The bed we had was very comfortable and we slept well until late every morning. In summary, we can recommend the place whole heartedly and point out the staff as exceptional.
Jennine
2 years ago
9.0
Varinder
2 years ago
10.0
Their breakfast was incredible. They really. make you feel special with smiles all around
Cons: The area outside the Riad is small streets with a handful local people just waiting for you to get lost if you are back late to make a few small quick bucks. That could sometimes feel annoying. Just ignore them. You get used to it and you realise it happens everywhere in Marrakesh. I never felt unsafe, just annoyed. Note it is a small minority of lazy people that try this, most of the locals walking around just ignore you.
Mateus
2 years ago
8.0
Lisa
2 years ago
9.0
Breakfast was so good with fresh orange juice and fruits
Cristian
2 years ago
10.0
very kind and helpfull personnel supporting us in accommodating with the first visit in Marrakech. excellent breakfast
Cons: -
Douman
3 years ago
8.0
Elaine
3 years ago
10.0
Ivan
3 years ago
10.0
The people, they are the best and always there to give you the best experience!
Bonnie
3 years ago
10.0
This place is amazing. The staff are simply wonderful Abdo and Drise were both amazingly helpful, so nice. This was the perfect type of support where the staff were there, super helpful but not over bearing. The room was lovely and the roof terrace was fantastic. The breakfast was very good and was stunning to have this on the terrace. We enjoyed this property so much and would recommend it to anyone.
Cons: The property is fantastic and I can only give this a 10/10. The area it is in is great in some ways as it’s a bit quieter but it doesn’t feel great walking at night there and it is not accessible by car. We went for dinner early to avoid walking at night.
Niamh
3 years ago
10.0
Ally
3 years ago
10.0
Katie
3 years ago
10.0
Andrewc
3 years ago
10.0
clean and quiet
Cons: none absolutely gorgeous
Katrin
3 years ago
8.0
wonderful service
Cons: room was a bit small and dark
Caoimhe
3 years ago
10.0
Ciara
3 years ago
9.0
The staff were fantastic and so helpful. We were a group of 5 girls travelling together and could not have felt safer or more looked after. Service was top class
Emma
3 years ago
10.0
Perfect place to stay, so local and the staff we’re excellent
Cons: nothing!
Sherrie
3 years ago
8.0
the style and atmosphere was very nice. It was very clean. The staff were extremely kind and helpful. They accommodated my gluten free diet very well. The breakfasts were nice and fresh. They recommended a wonderful dinner restaurant around the corner. It was fabulous!
Cons: At first the location was difficult to find and a bit scary at night as the alleys were very dark. But during the day we were able to find our way and it wasn't difficult. The wifi in the rooms were not super fast as we were accustomed to.
Anthony
3 years ago
9.0
The hosts were excellent. organised a guide to Souks and taxis rides and restaurant reservation’s.
Darren
3 years ago
10.0
The team could not do enough for us to make our stay in Marrakech just perfect
Sanjay
3 years ago
10.0
Well kept property. it was obvious how much the staff (Abdo and Dris specifically) cared about keeping the property in tip top condition and taking care of all the guests-from arranging transport, making reservations at restaurants and just being available.
Cons: nothing
Hester
3 years ago
10.0
Great location with very friendly and helpful staff. The breakfast was great. Dinner at the rooftop was also great! Beautiful room with lovely bathroom. Abdo and his colleague had wonderful tips and were always there to help. They made our stay perfect. They were a great help and always extremely friendly! They made us feel very welcome.
Cons: We stayed in a suite with 3 beds. One big bed which was perfect but the third bed was very small (1.80 x 0.80 m). More suitable for a child than for a third adult.
Nancy
3 years ago
10.0
this was the most beautiful, welcoming we ever could have had on our first night in Morocco. Abdo and all his associates were polite, respectful and so very kind
Cons: there was nothing we didn’t like
Yan
3 years ago
10.0
Amazing staff
Anonymous
3 years ago
10.0
This was a great and wonderful stay! All the staff members were very welcoming and helpful with everything. The property is beautiful and we would definitely stay there again. it was well maintained and clean! the terrace was so relaxing!
Ortiz
3 years ago
10.0
I had the most amazing stay at the Riad Sapphire. I am so grateful for Abdo and the rest of the staff. The breakfast every morning was amazing! (I wish I was having that amazing Mint Tea right now) The rooms are amazing and super comfortable. AC was great as well by the way. It was my first time traveling alone and I was a bit scared. But with the help of Abdo, he definitely made my trip amazing. He gave me the best recommendations and helped me with everything for my stay. I am not the best with directions but with the help of the staff they were always there to guide me through the area. The Raid is central to a lot of attractions and restaurants! Thank you so much to the awesome staff and Abdo! I am so grateful to have meet you all. I cannot wait to come back.
Cons: I loved everything, I have no complains.
Farhad
3 years ago
2.0
the property was clean with friendly staff
Cons: The location is ghetto. My daughter was harassed repeatedly and my son attacked. We paid for 5 nights and left after 1 night. The booking was non refundable yet still preferred to leave.
Mouloud
3 years ago
10.0
A wonderful and memorable experience. my daughter continues to talk about it, especially "la gentillesse" of all the staff who were very helpful, with professional approach to what hospitality really means. the Berber breakfast was beautiful! r However, the location is not where I expected to be. The taxi cannot take you to the door of the riad. You will need to walk for 5 minutes through small and narrow streets, typical of that area . If you are arriving there at night time ,phone the manager and he will meet with you and take you there. He came and helped us. believe me it is better than 5 star hotel(small, with quality of service, in quiet in friendly area ,noise -free and very relaxing ) ,Special thanks to all.
Cons: I wish I stayed THERE longer !
Nikki
3 years ago
8.0
Rebecca
3 years ago
10.0
the Riad Sapphire is absolutely beautiful. when I arrived, the room had rose petals everywhere. Abdo, the manager, was so nice and helpful. I loved my experience!!
Safeera
3 years ago
8.0
A lovely little Riad in a good location within the medina close to the souqs and a 20 minute walk to Jemaa el Fnaa square. A nice quite peaceful Riad with good facilities. Abdo the manager was extremely helpful well before I arrived and throughout the stay.
Verified traveler
3 years ago
10.0
the most relaxing experience, felt like we were staying at home. Abdul really really looked after us
David
5 years ago
10.0
Staff extremely helpful. Place very quiet. Overall a great experience.
Verified traveler
5 years ago
10.0
What a find! A beautiful riad in the perfect location to explore this amazing city. The hospitality of all the staff ensured that we had a wonderful week exploring and discovering the delights of the city and the Atlas Mountains. From the moment we were collected we knew we were going to enjoy our first trip to Marrakech. The riad‘a kitchen produced a delicious range of traditional Moroccan dishes; the breakfast certainly set us up for the day! Our room was delightful as were the sitting areas, both in the cool courtyard area and the roof terrace, with everywhere exceptionally clean. If you’re looking for somewhere to stay in Marrakech I can definitely recommend the Riad Sapphire.
Bssskkkiii
6 years ago
6.0
Overall, our stay at the Riad Sapphire was fine. However, there were a few things that I need to point out: as travelers WiFi is extremely important and the signal for our room was non-existent. This was very frustrating and made researching restaurants, etc challenging. Our room was very narrow and had low ceilings, unlike our friends who had much larger rooms, and always felt damp like after showers and never circulated throughout our stay, even with the windows open. Speaking of windows, one of ours (on the first floor) didn’t lock. So there’s that. Location was ok; it was near enough to where taxis congregate, but also is not in a great part of town. So coming and going to the Riad you had to be alert. Service was good and we enjoyed the breakfast.
Stephen
6 years ago
10.0
Excellent riad
Greg
6 years ago
8.0
My first stay at a "riad". Each room (our group had 3) was tasteful and had what was necessary. It isn't a super-high-end experience, but the rooms are fine. Importantly, the A/C worked fine. The riad staff was pleasant, though the main host wasn't over-the-top helpful, as I have read/heard about other riads. That said, it wouldn't stop me from recommending a stay there.
constantijn
6 years ago
6.0
Overall clean and nice people. Beds were small; duvets were old and without covers.
Verified traveler
6 years ago
8.0
Surprisingly quite room given the noise from motor scooters outside. Our room was small with only about 1 ft. clearance on one side and on the end of the bed. However, I looked at some other rooms and they were larger, so it would be good to specify one on the 2nd floor. Didn't try the spa. Very good breakfast!
Verified traveler
6 years ago
10.0
We loved everything about this Riad. The staff are lovely people and take great care of you. The building is clean and comfortable to be in. We are already planning a return trip and will stay there again.
Verified traveler
6 years ago
10.0
We were made to feel welcome by Asma, Redouane and the rest of the staff here right from the start. Very clean, delicious breakfasts, very comfortable common spaces to hang. Only thing is our bed was a little too firm. Car can not access the front door of Riad so you will need to walk about 5 min for car pickups but staff are willing to assist with luggage although they we didn’t need that. We would certainly come back.
Verified traveler
6 years ago
8.0
+ Nice and friendly staff + Good Location for trips in the City + Fresh orange Juice + by chosing this Riad you just dive into marrakech original experience - breakfast was okay - the rooftop was not very inviting - carpet not cleaned - poorly soundproofed (e.g. you hear prayer in the morning, you hear when your neighboor takes a shower - but might be normal for marrakech riads)
Verified traveler
6 years ago
8.0
Beautiful riad close to many of the major sites. The staff are very caring and it was extremely clean. Great breakfast to start your day. I wish I’d had more time to hang out at the hotel and relax in the courtyard or the many nooks and crannies with couches or cushions.
Verified traveler
6 years ago
10.0
The serenity of the property is a huge stark contrast with the frenetic energy of the Médina outside. Great place to unwind after a day in the Médina.
Victor
7 years ago
10.0
Overall, great experience. Highly recommend. Pros: - Very attentive staff - Relatively new hotel/riad - Dinner for 11 was great - Wifi was not super fast nor super slow - Girls liked that there was a blow dryer - Shower water was hot - Bed was comfortable - AC was available - Umbrellas for when it rained - Lounge area had books, magazines, and board games - Rose petals everywhere upon check in to room - Breakfast was simple yet good, fresh OJ, fruit bread with coffee/tea, pastries, cheese. Cons - About 3-5 min walk to taxi drop off point - About 5-10 min walk to square if through Medina, 10-15 if main roads Other - did not evaluate spa services -
Frank
7 years ago
10.0
It was a fantastic experience, the facilities were great and the hotel management and staff were very professional and went out of their way to please you and make your stay a memorable experience.
Farhana
7 years ago
10.0
The host is amazing. The ambience is quiet and just a few minutes away from the busy souks. The free breakfast is delicious too. You can have it in the courtyard or rooftop. Mint tea and cakes are given on day one. Afterwards, mint tea is usually complimentary, which is nice after a long day of touring.
Seb
7 years ago
10.0
Everything was lovely and relaxing. Will definitely come back !!!
Verified traveler
7 years ago
6.0
Riad is modern and clean; breakfast selection is great. Abdul was excellent in helping us with all our queries, we were very lucky to have him on duty when we arrived. The riad is located deep in the Medina and so getting in on our own on the first few days was tricky. There were many locals, both young and old who were very eager to bring us to the riad, even when we say no. They can be very pushy and persistent which can be intimidating.
Lou
7 years ago
10.0
we had such a lovely time in Marrakech staying at Riad Sapphire, the staff are all very helpful. Asma the manager even came in on her day off to welcome us and give us a load of useful info about the medina, directions and things to see etc. The breakfast is delicious and was different everyday..we will definately stay here again and I would recommend it to anyone, I would also recommend getting the airport transfer on arrival if its your first time as its quite easy to get lost. The roof terrace is lovely. Thankyou to all the staff and Asma
Verified traveler
7 years ago
10.0
I recently returned from a 7 night stay in this Riad and can unreservedly recommend same. The Riad is very clean and my room was spotless and had a great shower and lovely local toiletries. Breakfast was superb and I ate every morning on the roof terrace and the staff were always very accommodating in ensuring I had everything I needed. I relation to the location it's approx. 20 minutes to the square but for me this walk gave me the opportunity to see all the different sides of life In Marrakesh.
Verified traveler
7 years ago
10.0
Excellent in all aspects, other than it's own location, reference to everything else in Marrakech's magical Medina. The staff are all extremely pleasant, nice and helpful. You'd be hard pressed to find better a better accommodating group. Atmosphere: relaxing; rooms and bathrooms: really comfortable and clean; breakfast was very good with a slight variation every morning; staff: what sets this place apart is the friendly and clear communication from the staff. I strongly recommend this place to stay in a place like Marrakech. The only reason why its not received my 5 stars is because, objectively, the Medina generally has very few young kids who try to send you in the wrong direction and want money for sending you back on your right path. Google Maps really helped make sure we had no issues and we did not encounter any difficulties. If you are reading about going into the Medina, you have to expect an element of locals looking at you because, you, like them look, walk and dress differently. The Riad offer a mobile phone (refundable deposit payable) which allows those guests who prefer to call an escort to/from the Riad, which we made use of on day 1, and not again after as we really felt comfortable. As long as you're happy to stay in the Medina, I totally recommend this gem.
andy
7 years ago
10.0
very good staff and service highly recommend good info on square restaurants and cooking classes
CL
7 years ago
8.0
Beautiful property with white marble and silver accents. Very airy and open feel. The luxury suite was spacious with a chaise lounge and two chairs with small table, in addition to a large king-sized bed. The bathroom is all concrete with a lovely shower but not bathtub. Breakfast was good with fruit, yogurt, and breads with jams. Dinner was exceptional with 3-courses of your choice (no alcohol served at the hotel). The location within the riad was okay but not ideal. It is difficult to find and takes 30+ minutes to walk to the main square. There is not much right around the riad. The hotel was very relaxing-looking but loud. When in the hotel room, we could hear loud doors slamming, hotel staff discussing/arguing things, phones ringing. There is basically no sound-proofing in the rooms. The pool is very small and not heated. The rooftop terrace is okay but not as charming in person as it appears in photos. I would recommend this property to a friend as "good" but I would personally try a new place if returning to Marrakesh.
Verified traveler
7 years ago
6.0
It is a nice place to stay, however it is quite 'intimate' and not suitable for individuals with mobility issues. The breakfast was really good!
maxwell
7 years ago
10.0
Great Riad. don't let the 5 min walk put you off. Asma the owner/manager? was fantastic as were all her staff. Breakfast was brilliant. Overall a great place in a great location.
Suzanne
7 years ago
8.0
Lovely stay with Riad Saphire, Asma & her team are excellent and the service was impeccable and of a 5* hotel. The location is a short walk from the Souks & Square however must be noted that it cannot be accessed by taxi so you have to get ot and then walk for 2 minutes. Be wary of guys offering to show you where to go and carrying your bags, they don't work for the Riad and will want compensation for their efforts. I must way it ws helpful as it can be triky to find the first time. The Riad is away from the hustle & bustle and a peice of serenty in a crazy city. The riad was beautiful and has a lovley rooftop terrace where we had breakfast every morning. Nothing was too much trouble and breakfast was different (and yummy) every day. Just check out the instagram photos. The only thing to say is that you can hear everything when in your room so if people are sat in the court yard eating breakfast or chating in the evening you can hear that. We stayed in the Ebony room with the overlooking balcony and was very lovley!
Verified traveler
7 years ago
6.0
Clean functional rooms with a great roof terrace. The food and hamman/massage is definitely recommended . The staff are very friendly however the night staff and owners/management were ineffective at dealing with disruptive guests who persisted into the early hours of the morning. The owners did email to apologise however effective management would have been more appreciative, or some form of compensation for the disruption?
David
7 years ago
10.0
Our stay at the Riad was perfect. Communication prior to our arrival was great and we were able to book a spa package upon arrival. We did the hammam + 60 minute massage which was detoxifying, relaxing and rejuvenating. The room was clean and the service professional. We were also greeted with tea and cake and a overview of the city and hotel. Parking is by Larousse bus stop. Don’t let a local “guide” you to the hotel, you can find it with the directions provided or by calling ahead and getting an escort. The rooftop deck was comfortable. The room was nice with rose petals on the bed and in the restroom. The service overall was great and our experience was very much enjoyable. I would recommend this to any and all visiting Marrakech.
Verified traveler
7 years ago
8.0
Friendly staff, although the manager can often seem a bit distant. The riad is located in the medina, about a 20-25 minute walk from Jemaa el-fna. I actually preferred this as it was away from the general chaos of the souks. There is a rooftop which is nice, and the rooms were clean and well appointed. I cannot point to anything that sets this riad apart from the many others available. It is perfectly adequate and if the location suits you, a good choice.
Londonbased
7 years ago
10.0
This Riad is a nice and beautiful hotel with a boutique feeling. A clean property with a high standard of service. Breakfast was filling and varied with a few local twists to add to the local experience. The staff were very good and provided a high level of service. Abdullah and Salah, in particular, were excellent hosts.
Suhail
7 years ago
8.0
Very pleasant stay in Riad Sapphire. This location is around a 15 minute walk from the main Jema el Fnaa square. It is a very clean and homely Riad but make sure you write your directions down as it is a bit of a maze to get to especially the first time. Taxis cannot drop you straight outside due to its narrow streets. Bed was comfortable and Breakfast is excellent and the rooms are cleaned to a very good standard. Wifi connection was good in the room but not in the courtyard. Salah and Abdou very helpful with answering any questions.
safia
7 years ago
8.0
Lovely clean Riad in a quiet location with friendly locals. Only a 20 minute walk to the main square, passing through the markets. Nice breakfast with very accommodating staff. would definately recommend to freinds and family.
Janio
7 years ago
10.0
We stayed for a week, was my birthday and our anniversary. Our days was very relaxing and quiet, the riad is a very smooth and relaxing days, the staff are incredible they made the effort to make us feel home. The riad is only 15min walking from the medina and 5min walking from some places to buy some food/taxi stop. The food at the Riad is really nice, you can taste some nice and fresh tagine. Was a nice experience.
Verified traveler
7 years ago
8.0
good value for the money, but poor location as it is deep within a souk with much construction around it (however this may change with time). not as central to the main square (~15 min walk) and maybe difficult to find at times (will need to take a taxi to the main parking lot and walk about 4 mins to the riad through dark alleys). this can be a pro as it allows you to experience "living in the souks" and potentially wandering around a very historical way of life. the riad itself is clean and nicely remodeled in a more modern style. staff is pleasant and accommodating, though they do not accept USD for any sorts of payments (have euros, MAD, or credit card).
chrystina
7 years ago
10.0
Perfect little tucked away riad in the medina. Our check-in process was super easy, staff was more than helpful in recommending places to eat as well as how to get around. The riad itself was beautiful, breakfast was excellent!
Stephen
7 years ago
10.0
The riad is a beautiful building offering clean comfortable rooms. Our room was on the ground floor looking onto the second courtyard. It was surprisingly quite quiet considering the hustle & bustle of the surrounding area. It was beautifully prepared with rose petals everywhere, bathrobes, slippers & lovely glass toiletries bottles. The staff were super friendly & helpful, and we managed to book in for a couples Hammam & a massage after. The breakfast was really lovely & changed each day. The rooftop offered another beautiful communal area to relax. We arrived at night, and booked the airport transfer via the riad, which was great & stress free. The taxi can’t take you to to the front door so you have to walk the last few minutes through a uneven cobbles. They can arrange a porter for your luggage if you need it. So glad we stayed here!
Carole
7 years ago
10.0
This is a peaceful haven away from the noise of the main square. The staff were all so lovely.. it felt like they wanted to make your stay as perfect as possible. The rooms were made up every day to a very high standard.. there was always someone available to help with advice, making a pot of mint tea, or just for a friendly chat. Breakfast on the roof terrace was wonderful.. and no one else was there! Breakfast was the best I've had anywhere.. and can be served late so you can have a lie in. The staff are what make this riad so special..genuine, helpful and friendly
Verified traveler
7 years ago
4.0
The riad is a 4 to 5 block walk to taxi drop off point, which we had to carry our luggage, there was no trolley as Riad manager said would be waiting for us. The power went out every morning and every night. The staff was very courteous and good was good. We was very uncomfortable there, so we took early flight out
Wai-chi
7 years ago
10.0
The staff at Riad Sapphire were very friendly and helpful. We stayed there for five nights, and would definitely choose it again if we visit Marrakech in the future.
Verified traveler
7 years ago
10.0
The experience was wonderful. The location of the riad was ideal. Friendly people gave us a lovely Moroccan experience.
s
7 years ago
10.0
Really friendly staff from the start to the end and very accommodating. The only thing is the sound echos and when people are loud, you can hear everything. So make sure to pack ear plugs if you are a light sleeper!
James
7 years ago
10.0
Great hotel. Very calm within all the chaos of Marrakech! Staff are fantastic and extremely helpful.
Jackie
8 years ago
10.0
Located in medina, but not hard to find. Staff was super accommodating. very modern interior design with a traditional Moroccan touch. Make sure to try their message and have breakfast on the roof!
Claudia
8 years ago
10.0
My sister and I decided very last minute to visit Marrakech on a whim! We had some difficulty booking a reasonable hotel on short notice but were luckily able to snag a room at Riad Sapphire. We were welcomed with delicious mint tea and pastries upon arrival. The staff were very helpful and extremely accomodating. We appreciated that the manager took time to carefully explain the map of the Medina. We stayed in the junior suite which was immaculately clean and spacious for 2. Breakfast was delicious and check out was quick and simple. The only negative thing that I can think of is the distance from the main square. It is about a 30 min walk which isn’t too bad (there’s lots to see), but can be a little unsettling at nighttime. We were so sad we were only able to book for one day.
Tapsomebong
8 years ago
6.0
Great staff, very warm. All cooked was amazing. But horrible surrounding, wouldn't recommend only because of the location and the alleys. No signs around. More than a few confusing turns even using Google maps
Louise
8 years ago
10.0
We couldn't have asked for a warmer welcome or a more comfortable stay at Riad Sapphire. The amazing staff made us feel that nothing was too much trouble, everywhere was spotlessly clean (and I'm fussy!) and breakfast was a wonderful feast which was slighlty different each day. Can't recommend highly enough, absolutley first class.
Verified traveler
8 years ago
10.0
Highly recomended! We absolutely loved this Place. Pretty hard to find like everything in Medina. Sadly we only stayed one night. We definetly would go back!
ECLF
8 years ago
10.0
Had a great stay at the Riad Sapphire. The hotel is very well located, in the old town, right next to the main square. At times, it was a bit tricky to find our way back, specially in the evenings so always good to have a good map with you. We loved the rooftop floor :) Staff is really friendly and helpful. And the city is as lively as you would expect. And hot! Would love to comeback. Definitely recommend.
Disgruntled
8 years ago
4.0
The first red flag was raised when the hotel quoted an absurd price for a private transport to Casablanca- a trip that we had made four days prior for 300 riads cheaper. I negotiated the price down to what we had paid prior, but it seemed to me that the staff didn't really care what was in the best interest of its clients- I chose to overlook this. The riad is set deep within a seedier part of Marrakech (a part where I, even a female accompanied by my male partner didn't feel safe). The hotel sent a riad employee to meet us and then had a separate person take our bags, we tipped each- and when we sat down with one of the riad owners at check-in she informed us in an incredibly condescending and rude manner that we had undertipped and that we needed to immediately pay the riad back for the difference they paid on our behalf. The room was small and sparsely appointed and underwhelming, but we were too tired and set out to find dinner. When we returned to go to sleep we noticed that not only was the metal on the bed frame bowing so badly that the middle of the mattress was almost sagged down to the floor, the springs in the mattress were also digging into our backs. Had it not been so late and the area so seedy, we would have gladly given up the money on this place and looked for a place to spend the night- it was THAT bad. When we checked out the following day they collected money for bottles of water brought to our room by staff and couldn't pay by card, not told before.
Kevin C
8 years ago
10.0
We stayed at the Riad for one night (about 10 hours) on our return from the Sahara. The Riad is very well appointed, very clean and has the air of a great boutique hotel. We were met on our very late checkin which was very unexpected but nice and went straight to bed. Bathroom was lovely and breakfast was superb Only niggle is we paid for airport transport which the night guardian didn't seem to know anything about and said it would be there once he checked 25 minutes after the agreed time the previous evening. I said this was not good enough so he then came back a second time he took us to a nearby "cream" taxi which was not what we expected or paid for!
Ben
8 years ago
10.0
Everyone at the property was very friendly and helpful, giving warm but unobtrusive service throughout. The breakfast was outstanding, both for the quality of the food and the lovely terrace setting to enjoy it on. The airport shuttle was definitely worth paying for as the property could be a little hard to find for those not initiated into the labyrinthine streets of Marrakech, especially as the final few streets can only be navigated on foot. The room was clean and had modern amenities although the mattress had a slope/sink in the centre. On our final day we had a hammam in the riad which was a great experience. We left feeling wonderfully clean and relaxed - our only regret being that we hadn't ordered dinner at the riad that evening so that we could stay in our state of tranquility and cleanliness away from the noise and pollution of the city! Overall a great place to stay - superb staff, nicely appointed and a good location from which to explore Marrakech
Verified traveler
9 years ago
10.0
Great small hotel. In an authentic Moroccan house. Rooms are very clean and have a lot of space while service is 5 stars. The British and Moroccan crew is doing anything they can to make your stay comfortable and nice. I will certainly come back!
Verified traveler
9 years ago
6.0
I had booked a luxury suite from hotels.com,unfortunately I received an email from hotel management that suite is already booked and they offered me 2 rooms one for 2 nights which was OK, and the other which was for 3 nights that was a tiny room with a bathtub which was very high for me to get onto ..so don't know who to blame hotel.com or the hotel.though they did give me a free massage for the inconvenience,but I would rather pay more and stay comfortably.
brit
10 years ago
10.0
This Riad is incredible. It is breathtaking. The decor, the food, the staff - all incredible. Breakfasts are amazing, rooms and so clean and comfortable. Mohammed the night guard is particularly hospitable and lovely. Stay here, you won't regret.
Starts From
$193.00 / night
3, Kaa Akhlij - Sidi Ben Slimane, Kaa Sour, Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Why Book With Us
Expertise and Experience
Tailored Services
Comprehensive Planning
Client Satisfaction
24/7 Support
Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com