InsiderInns - Get Closer to the Dream

Anne

2 days ago

9.0

Lieu très bien aménagé et joli. Tout y est: la terrasse, la piscine, le solarium. Les chambres sont agréables et la literie est bonne

Cons: L isolation phonique n est pas très bonne et la pression de l eau dans la douche n était pas suffisante

Brendon

2 weeks ago

9.0

The Riad was quiet and peaceful

Cons: Corridors were noisy if people came and went in the early hours

Manuelle

2 weeks ago

8.0

Isono

3 weeks ago

6.0

スタッフはフレンドリーで、リヤドの内装も素敵でした。お部屋は広く心配していたシャワーの出も申し分なく、夜は静かで過ごしやすかったので、楽しい滞在となりました。朝ごはんはヨーグルトや卵などもあり、スタッフの気遣いが感じられました。ミントティーもとっても美味しかったです。

Cons: 着いて早々レセプション前のトイレからゴキブリが出てきたのだけはショックでした。スタッフに伝えたらすぐに処理してもらえましたが、、もしお部屋にも出たらと思うと気が気ではありませんでした。幸いそれ以来出会うことはありませんでしたが。 2日目にチップを置き忘れてしまったら、明らかに替えてほしいとわかる置き方をしていたもの含めて全てのタオル類が交換されていなく、夜フロントに頼んでもこれしかないと明らかに裏方用とわかるボロボロのものを2枚渡されただけでした。翌日チップを置いたらあからさまにバッチリかえられていて笑ってしまいました。朝ごはんは残念ながらパンが冷めていて脂臭いことが多く、あまり美味しいとはいえませんでした。場所はかなり寂しいところにあり、女性の一人旅にはあまりおすすめできないと思いました。

Sophie

3 weeks ago

8.0

Es ist ein wirklich sehr schönes Riad mit einer tollen Dachterrasse zum verweilen. Die Zimmer waren schön, alles war sauber und das Personal sehr nett.

Cons: Leider haben wir uns in der Gegend etwas unwohl gefühlt. Das Riad liegt inmitten von ruhigen und dunklen Gassen. Bis zum belebten Zentrum läuft man ca. 10 Minuten. Allerdings haben wir keine schlechten Erfahrungen gemacht.

Anna

3 weeks ago

9.0

Staff was fantastic!!!

Cons: Our room was next to the pool so some noise carried, as the place does not have many rooms ie many guests, it was a minor point!

stefano

3 weeks ago

10.0

Tutto fantastico, pulito, colazione varia, posizione stupenda. Un ringraziamento speciale a Hussam per averci accolto aiutato e suggerito. Super

Jessica

1 month ago

9.0

Staff were so helpful and accommodating. Wonderful service and recommendations.

Jessica

1 month ago

10.0

Nous avons adoré notre séjour, le personnel est aux petits soins, un vrai plaisir ! Petit bémol pour l'emplacement, pas si simple a trouver...

Cosimo

1 month ago

10.0

Il personale molto cordiale, in particolare Hussam, pronto a darti qualunque tipo di informazione e ad aiutarti con ogni richiesta

Ross

1 month ago

10.0

Inside the riad is stunning and well worth being away from the main tourist areas.

Cons: It's a little out of the way and you have to go through alleyways to get there, fine in the daytime, feels a little unsafe at night

joanne

1 month ago

10.0

The property is just a magical oasis going through a door from the street into a haven of peace and tranquility. Highly recommend it.

Cons: If you are not great on your feet the taxi cannot get to it easily. So a 5-8 minute walk is required.

ritawX8709LD

1 month ago

10.0

My friend and I have just returned from the most magical trip to Marrakech. It was everything and more than we could have dreamt it to be. The Riad (Riad Charai) was the most stunning of places - an oasis of calm and tranquility in the heart of the bustling Medina. The Riad was beautiful, clean and immaculately presented. The food was fabulous and the staff were incredible. We want to say a massive thank you to Houssam from Riad Charai who went out of his way to make our stay perfect. Nothing was too much trouble for him. All very reassuring as it was our first trip there. He was so kind to us both and helped us with anything we needed. Every day a lovely welcome from Houssam and all the other staff. Would highly recommend this Riad and especially if Houssam is there. Thank you for making our trip one to remember. Marrakech is a beautiful place to visit.

Hilde

1 month ago

10.0

Philipp D.

1 month ago

9.0

Farid

1 month ago

8.0

Le lieu très propre et le personnel super sympa

Cons: Pas de chaînes de télévision car apparemment non connecté. En 2025 c est moyen de pas avoir les chaînes internationales pour un 4 étoile Suite pleine lune pour être précis

Sébastien

1 month ago

10.0

Le personnel est exceptionnel. Le Riad est vraiment très propre et très bien équipé.

Cons: L’emplacement n’est pas top, top

van Amelsfoort

1 month ago

9.0

Brigitte

1 month ago

6.0

Espace extérieur agréable piscine non chauffée Personnel sympathique et qui répond tj aux demandes

Cons: Emplacement inaccessible aux taxis Tarif pratiqué par l’établissement 24€ pour tout emplacement court ou long c’est du vol manifeste Un taxis pris à l’extérieur coûte 2 pour le Gueliz 5€ Pour aller à Jema elfna à titre d’exemple

Marine

1 month ago

10.0

La beauté du décor, le confort des chambres et la gentillesse du personnel.

Cons: Il faut y accéder à pied dans des ruelles étroite.

Mr. Sanders

1 month ago

8.0

Camille

1 month ago

10.0

Marjolein

1 month ago

10.0

Sfeervolle inrichting, aardig personeel, oase van rust.

Cons: Niets eigenlijk

Laura

1 month ago

10.0

Calme, propreté, le personnel disponible accueillant et souriant !! Le Riad est très joliment décoré, notre chambre était classique mais il y avait tout le nécessaire et les équipements étaient de bonne qualité. Nous avons dîner un soir sur le rooftop du Riad c’était très bon. Les déjeuner sont copieux et très bons . Nous avons passé un bon séjour. Je recommande Merci encore

Cons: Navette aéroport réservée avec le Riad car départ très tôt nous avons trouvé le prix un peu excessif. Le prix des excursions proposés (nous n’avons pas fait via le Riad)

Jeannette

1 month ago

10.0

Wunderschönes Riad und sehr freundliches Personal. In einer ursprünglichen Gegend gelegen.

Cons: Das Frühstück hätte ein wenig abwechslungsreicher sein können.

1 month ago

8.0

Jeg synes at indretningen var hyggelig, flot dekoreret og nogle fantastiske omgivelser i vores Riad - Værelset var super. Betjeningen var i top og Hussain som var på hotellet det meste af tiden, som også tog i mod os ved ankomsten, var helt fantastisk. Rolig, altid hjælpsom, og lyttende og kom med gode råd til hvad der var værd at se, udover de planer vi selv havde. Fantastik ophold hvor alle var søde og hjælpsomme.

Cons: Morgenmaden var lidt det samme hver dag. Ikke dårlig, men kunne godt indeholde mere frugt at flere eller nyere morgenmads retter hver dag.

Fabrice

1 month ago

9.0

Riad très agréable au calme et spacieux,petit déjeuner copieux,un grand merci à Houssam et Hicham pour leur disponibilité et gentillesse ainsi que tout le personnel.

Cons: Ras

ALAIN

1 month ago

9.0

Le cadre est accueillant et joliment décoré un havre de paix, le Riad est au calme les toits terrasses ont une vue dégagé sur la médina, excellent pour se reposer. Le petit déjeuner est varié et copieux . Le personnel est chaleureux et dévoué notamment HOUSSAM ainsi que ZAKIRA qui font preuves d'une extrême gentillesse au top. La cuisine est simple, les premiers souks sont à 10 minutes à pied.

Cons: La télé dans les chambres son fonctionnement reste aléatoire.

Gauhar

1 month ago

8.0

Localisation agréable, avec un extérieur très spacieux incluant la partie piscine/jardin et terrasses qui sont les points forts de l'établissement ! Le personnel est au petits soins, même si la variété du petit-déjeuner proposé pourrait être améliorée !

Cons: Les lits étaient particulièrement durs, plutot inconfortables.

marlène

2 months ago

8.0

L’emplacement, la piscine, la literie très confortable, le coffre fort et la Clim dans la chambre. Riad dans la médina pratique pour circuler Petit déjeuner copieux et varié sur les 4 nuits de mon séjour.

Cons: Réservation d’une chambre double exécutive avec vue sur jardin, j’ai eu une chambre sans aucune fenêtre sur l’extérieur, aucune vue jardin, chambre très chaude, très mal insonorisée et wifi défaillant dans la chambre. Salle de bains minuscule. Je suis venue plusieurs fois dans ce Riad mais j’ai été un peu déçue de cette dernière visite. Plus de hammam dans l’établissement et malgré ma demande aucune adresse ne m’a ete fournie. Abdel et son collègue intervenant la journée font leur maximum pour trouver des solutions et satisfaire les clients en revanche Zakaria donne l’impression qu’on le dérange plus qu’autre chose ce qui est dommage.

Soraya

2 months ago

5.0

La piscina y la decoración estaban bien…

Cons: El sitio en si estaba bien, pero para el precio que es creo que vale la pena otro sitio… El desayuno dejaba que desear la verdad… Encima había cierto personal que parecía que no tuviera ganas de trabajar. Un poco desagradables y aparte no se dieron cuenta de que yo hablaba árabe y escuché como hablaban entre ellos como si les estuviera molestando. Les pedí que me dejaran las maletas ya que hicimos el check out a las 12am y nuestro avión salía a las 23 pm.. nos dijeron que como no había espacio teníamos que pagar 20€ para dejar las maletas… primero me dijo 20€, luego que iba a consultar con el manager o supuesto manager, luego me dijo 5€ y finalmente me acabó diciendo 12€ hasta las 20pm Encima dejaron TODO mi equipaje en la recepción medio escondido pero a la vista de todo el mundo… que por pagar 12€ ya podrían haberlo guardado en algún otro lugar… Por la tarde el otro chico que estaba al escucharme hablar en árabe fue más simpático la verda d pero vaya que por precio hay riads mucho mejores…

sabrina

2 months ago

6.0

Koselig og fin betjening

Cons: Utrygt å gå ut på kveldene, det ble vi frarådet rett før vi skulle ut døren til en middagsreservasjon.

2 months ago

9.0

MARC

2 months ago

8.0

La qualité de ses équipements ainsi que la taille de la chambre qui était très grande. La déco.

Cons: Un petit peu excentré

Morgane Daoudi

2 months ago

10.0

De prachtige oase van rust, op 15 min wandelen van de drukte van de souks. Uitzonderlijk behulpzaam en vriendelijk personeel! Tweede keer dat we hier kwamen en zeker niet de laatste keer!

Annalisa

3 months ago

10.0

Telma

4 months ago

9.0

4 months ago

10.0

I was traveling with my 8-years old daughter and the Riad was perfect for us. Our room was quiet, the big pool and the overall ambiance of this gorgeous Riad kept us both happy! The personell was very helpful and kind. Would definitely stay here again!

Alicia

4 months ago

9.0

un accueil hyper chaleureux je recommande ! ils sont aux petits soins

Gregory

4 months ago

7.0

Ana

4 months ago

10.0

Andrew

4 months ago

10.0

Breakfast was delicious. The views from the terrace were wonderful. The pool was perfect. The staff could not have been more helpful and we were very pleased to stay there.

Henri

4 months ago

9.0

Location Aesthetic of the riad Pool Great service from the staff

Cons: Food could be improved No hot water in my room

Emma

5 months ago

10.0

Everything wonderful! I would have moved in if I could! Staff were outstanding. So pretty and calm. Beautt products in bathroom great, as well as thought out extras like cotton pads and dressing gowns.

Cons: The only very minor downside is the breakfast is a bit basic. They also don't serve any alcoholic drinks (nor own a bottle opener); however are fine with you drinking your own drinks and there are fridges in your room.

Edyta

5 months ago

8.0

The riad is perfect . Looks really pretty and have a boutique style. There is only one think that could be improved. To make sure that people stay quiet in the night. As it’s so loud ! Feels like stuff are been moving and some quest shouting and kids crying. But overall it’s amazing . Staff are very kind 😍 nice food :)

Cons: Just loud sometimes but I think this is quests not a hotel staff

Ana Cecilia

5 months ago

10.0

The staff were extremely nice and helpful. They did their best to make us feel comfortable at the Riad

Romy

5 months ago

9.0

The Riad was great! The staff is nice and the room was really luxurious with lovely beds and good air conditioning! The breakfast was always nice and enough! And the pool is a nice place to relax. The riad is a bit further from the center but we didn't mind.

Chester

5 months ago

3.0

Cons: Staff seemed very disillusioned and discontent. The breakfast was appalling.

Modris

6 months ago

10.0

Modris

6 months ago

10.0

Angela

6 months ago

10.0

The property was amazing, the staff were brilliant, behind the huge door and off the street it’s a little piece of loveliness.

Cons: There wasn’t anything we didn’t like .

Lilian

6 months ago

9.0

David

6 months ago

10.0

Wonderful warm,friendly, helpful staff Great location Very clean+comfortable Excellent breakfast Lovely pool

Cons: Nothing!!! It was perfect Recommend 💯 %

Lisa

6 months ago

9.0

Beautifully decorated, relaxed atmosphere, very friendly staff

Paulo

6 months ago

10.0

Beautiful Riad in the Center of the historical Medina of Marrakech. Very clean and comfortable, awesome staff.

Cons: Good breakfast but could have a bit more of variety

Yeganeh

6 months ago

10.0

Saqer

6 months ago

8.0

Ewelina

6 months ago

8.0

Decorations, nice staff, amazing room and patio.

Cons: Not enough amount of food for breakfast, smell of cat’a pee

Gerald

6 months ago

8.0

Adriana

6 months ago

9.0

It’s a very friendly charming place. An oasis of quiet in the hustle of Marrakesh. We walked to all places in the town, but there are taxis nearby. The riad also can arrange a taxi for you. Abdel is a hero, he even turned around to the airport because I left my phone in his taxi.

Cons: Every thing was excellent.

Digby

7 months ago

10.0

Tessa

7 months ago

7.0

Very friendly staff, helpful and accommodating. Always went above and beyond, able to reach a staff member on text message whenever we needed them. Everywhere felt very clean, they clean your bedrooms everyday. Quiet location away from the busy centre but close enough to walk in.

Cons: Beds a bit hard. Breakfast quite small.

Stefano

7 months ago

8.0

Anna

7 months ago

9.0

Great helpful and friendly service

Cons: Noise from nearby rooms especially loud water drainage early in morning and noise from other travellers late at night on the stairwell near rooms.

Bram

7 months ago

8.0

The accommodation was really nice and the hosts were really friendly and helpful.

Cons: The location was pretty far from the center of the medina. Around 30/40 minutes walk. It was doable with the Indrive app.

Rupaali

7 months ago

10.0

Paula

7 months ago

9.0

Stunning

14r_benl

7 months ago

10.0

We stayed for 1 week at the Riad. There is nothing to complain about. The location was great, the food was delicious , the staff were friendly and very welcoming. We met Abdul, Said and Abdherham and they were the most friendliest persons you can imagine. They were very helpful and welcomed us with open arms. Although the Riad is located a little bit outside of the city center, it is still accessible by foot (around 25min walk). However if you want to visit the new city (Geliz) i would recommend to take an uber as it is quite far. Our stay was outside of the holiday season which was perfect as it was very calm and quiet throughout the whole stay. if you plan to go during holiday season keep in mind that it might get quickly full during breakfast. The Riad tried to offer different dishes during breakfast which was nice since we were able to try new traditional foods. The food on their menu during lunch and dinner was delicious, especially the lamb and chicken tajine and the chicken pasta 10/10. Our room was very clean , cleaning staff came by every morning to change the towels and to make our bed. They sometimes folded our clothes and kept everything tidy. I would recommend this Riad to everyone.

Julie

7 months ago

10.0

The property was absolutely beautiful, like a little oasis. Very clean, comfortable and relaxing place. The staff were all incredible, so helpful, friendly and informative about the area. Amazing breakfast every morning provided by the lovely ladies in the kitchen. Special thanks to Said, Farouk and Abdl, who were all brilliant and helped make our stay extra special.

Alexandra

7 months ago

10.0

Beautifully clean, great service, lovely breakfast.

James

7 months ago

10.0

Emily

8 months ago

9.0

Philippe

8 months ago

10.0

Perfect

Amanda

8 months ago

8.0

It’s absolutely gorgeous and a real oasis from the mayhem of the medina

Cons: It’s at the northern edge of the medina so can be more quiet than central parts when going home late at night

Jacek

8 months ago

10.0

Really nice service and very kind people. Clean, cozy rooms with clean bathrooms.

Cons: Short stay. I wish to stay longer and enjoy my time in Marrakesh.

Andy

8 months ago

10.0

The staff were simply amazing. Absolutely every one of them made us feel welcome, took the time to tell us about the city and how to get around. Always friendly, approachable, and there to help. The Riad was on the outskirts of the Medina, but not too far from anywhere. Once we walked a couple of times, we knew our way. The room was comfortable too. We only wish it was a little warmer so we could have taken full advantage of the pool! We were thankful to have our transport from the hotel arranged by them for ease and comfort, but getting a taxi wouldn't have been too confusing with the help of your maps app. Although not a problem for us, the area around the Riad could be uncomfortable for some. It's quiet. But perfectly safe.

Patrick

8 months ago

10.0

Nice little Riad. The Internet is in the room could be improved, but overall worth a visit.

Manahil

8 months ago

6.0

The bathroom was lovely (although drainage was an issue), the common areas and breakfast were great too. We got the room on half price so the value was decent.

Cons: There were no windows in our bedroom and pretty awful lighting in the room. When requesting a change of room we were told we got the best room in the riad, which was naturally not the case. The location is north of the main centre so 20-30min walk to the main square and at night the area around the riad can be shady when trying to hail a cab.

Rizzi

8 months ago

8.0

Arianna

8 months ago

10.0

The courtyard was beautiful with a pool in the centre, Farouk went above and beyond. Breakfast was delicious

Cons: The bed was a little too hard

Lydia

8 months ago

10.0

Honestly couldn’t have wished for a better stay. There are tons of riads and we searched far and wide After we booked it a few people had said they didn’t like the area which worried it but couldn’t be further from the truth - the area is great, very accessible for taxis and only a short walk to all the action. Felt very safe The Riad itself is absolutely stunning, even better than the photos. We liked to go out so it was easy to leave but you have everything you need there and more. It’s very chilled with lots of staff to make your stay special, not small but not big with only a few people so feels like your own special place - shout out to Farouk for making our stay special

Yasas

8 months ago

10.0

Alberto

9 months ago

10.0

The property is beautiful and well decorated, I used the terrace to exercise while seeing the sunrise and was quite moving. Liying in the bed they have next to the pool after a long day walking was perfect, specially enjoying a mint tea. The best of all was the staff. Farouk, Zaid and Abdurrahman (Forgive if I misspelled them) where complete stars, they were always offering a hot beverage, and playing with my toddler who was delighted by they birds, cats and liberty of playing in the inner garden. They provide advice on routes, places and things to do, and coordinated transfers to airport (A bit tricky to find the best spot to meet the driver if you don’t speak the language, so they will do it for you)

Sophia

9 months ago

9.0

Beautiful hidden gem, really quirky and interesting. Very comfortable

Cons: No alcohol and quite far from everything

Charley

9 months ago

10.0

Beautiful & clean, great location everything walkable! Staff were so friendly & helpful! They would check in daily to ensure you were having a great time.

Elena

9 months ago

10.0

It was a STUNNING Riad, so tranquil and clean. The service in the hotel was a 10/10!! Everyone is so lovely, especially Farouk and Abdul. They are so helpful and lovely, definetly the best hotel staff I have ever encountered. Super easy to walk anywhere in the city, we did not have to use taxis at all, it is all easily walkable. PThe food was OUTSTANDING. The quality of all meals was incredible, we really felt looked after. Their Tagine and Tangia (Farouk recommended us trying Tangia and it did not disappoint!!) Breakfast was dreamy, always lots of food provided! The rooms are beautiful and clean, daily cleaning was provided and fresh towels were given to us each day. The common areas are beautiful and tranquil, allowing us to have calm moments after the busy times in the Medina. Would 100% recommend anyone to stay here

Cons: Water pressure in one of the rooms was a little weak, however the hotel staff tried to fix it immediately, calling a plumber.

Katarzyna

9 months ago

10.0

Although it was in the heart of Medina it was very quiet. A true oasis!

Philip

9 months ago

10.0

As this was my first trip to Morocco, Riad Charai was a perfect, quiet location that was relaxing and very welcoming. We had no issues throughout our stay, all.the staff were very communicable and attentive but also understood we were on holiday and gave space. I would highly recommend staying here as this provides a lovely place to relax before jumping into either the old or new parts of Marrakech.

Cons: If there was one thing it would be that on some occasions we could head our neighbours but that was very rare.

Adam

9 months ago

10.0

Charles

9 months ago

8.0

Michael

9 months ago

10.0

Very convenient

Marisha

9 months ago

10.0

Our new favourite in Marrakech. We shall book here again without hesitance. Perfect hosting, thank you Farroukh, Abdul, Rashid, and everyone else. Extremely accommodating, friendly staff. Beautiful riad, close to gates and walkable from Medina

Mariem

9 months ago

9.0

Joe

9 months ago

10.0

Wonderful and very helpful staff, beautiful well maintained and very clean property. Would highly recommend, welcome tea, map and advice very much appreciated.

Eleanor

10 months ago

10.0

Nicolas

10 months ago

10.0

Staff was super kind and helpful. Breakfast at the fireplace was very cosy, and included lots of fresh Moroccan flavoured pastries. A tasteful, serene interior that feels like an oasis of calm in the vibrant old city center. We also loved the rooftop terrace with a splendid view of the city.

Nelly

10 months ago

10.0

Magnifique séjour, personnel accueillant et très agréable.

Sophie

10 months ago

8.0

Charlotte

10 months ago

10.0

Amazing place! We loved every minute. Thank you to all the lovely staff for making our stay so brilliant!

Lorenzo

10 months ago

9.0

The room, breakfast, and the organization of the property

Cons: Nothing

Lauren

11 months ago

7.0

Cute little Riad. Very quiet on the rooftop. Room was lovely

Cons: It was on the edge of the medina meaning a bit of a longer walk to the main areas than expected. Breakfast was ok but had to ask multiple time for things like milk.

Maksym

11 months ago

9.0

Very nice place, good communication, great location. I was happy to stay in that Riad.

Mohammad

11 months ago

10.0

Fantastic vibe and ambiance. Breakfast and dinner option is awesome. Super helpful staff

Ziad

11 months ago

10.0

Hotel very clean and modern ,very kind workers and helpful and very comfy bed

Cons: Location it is scary at night and breakfast was mostly the same every day and in small amount

Jane

11 months ago

10.0

Fiorenzo

11 months ago

9.0

Andrew

1 year ago

9.0

Valerie

1 year ago

10.0

The staff was very helpful

Laraeb

1 year ago

1.0

Chloe

1 year ago

10.0

The terrace was my favourite, it was private and so relaxing. Breakfast was perfect and slightly different each morning. The staff were all so friendly and couldn’t do enough for us. I loved the welcome biscuits and tea. Overall amazing experience and would definitely recommend to others.

Cons: Nothing.

Elizabeth

1 year ago

9.0

Very clean and helpful staff, beautiful setting.

Cons: Helpful staff, clean beautiful room and terrace

Julie

1 year ago

9.0

The staff was wonderful and always ready to help and make your stay the most memorable. The location was perfect for all you would like to do! And of course the Road is full of charms.

Cons: The water pressure in the bathroom (douche and toilet) made it a bit difficult to wash off after going to the desert 😅 but we managed! (And it did not affect our stay or happiness in any way, just the showers were longer and required patience)

Maria

1 year ago

7.0

The accommodation was lovely, very well kept and clean. The staff were extremely friendly and helpful! We stayed in a lovely double bedroom with ensuite and private balcony. The breakfast was lovely each morning.

Cons: Unfortunately, the only thing we disliked about this property was the location. The area didn't feel very safe. It is located in the Medina (Old City) and a huge flea market was located closeby. Taxis don't come to the property and you have to walk approx 350m/ 5 minutes to get to the property. Generally groups of young males lingering on streets which was quite intimidating.

Koen

1 year ago

8.0

Kamal

1 year ago

8.0

Peaceful and relaxing atmosphere

Cons: Breakfast was very limited and small quantity compared to your average hotel. I usually ask for a more eggs for a more fore filling meal however I was told I only have a certain amount.

Emma

1 year ago

6.0

Very peaceful and attractive.

Cons: The food was poor. Breakfast was awful with no options ,no variety and the same poor quality everyday. We ate dinner twice and they were both tasteless and on the second occasion the soup arrived after the main course. The bed had a hard ridge right down the middle We booked transfer from the Riad To airport for return journey through booking .com and staff unhelpful because we didn’t book taxi through them! Excursions through hotel are a rip off.

Cecilia

1 year ago

7.0

The staff is friendly and helpful, the rooms big, the bed is good, ac works well, location is good and in the charming medina

Cons: Overpriced, pool not heated so the water is ice cold, breakfast is not good

Amanda

1 year ago

9.0

Beautiful ,traditional Riad,lovely decor throughout.Attractive pool area ,and rooftop lounging area for some sun! Never too busy,a tranquil atmosphere after the busy buzz of the streets. Staff friendly and willing to help but never pushy!

Cons: Nothing!

Colm

1 year ago

10.0

Laura

1 year ago

10.0

The staff were so friendly and helpful with organising trips & general knowledge of the area

Tanveer

1 year ago

10.0

My stay at Riad Charai was very pleasant, homely feeling, and relaxing. The use of stairs for higher floors could possibly be taken into consideration for those who cannot climb stairs

Aphinya

1 year ago

10.0

Beautiful interior and decor. Wonderful attentive staff who are extremely helpful, they went above and beyond. Room was spacious and had everything we needed, was very clean. Great traditional Moroccan breakfast served in morning on rooftop terrace. Decent sized pool and plenty of tanning spots.

Cons: Loved everything!!

Nicolai

1 year ago

9.0

Room was wonderful, the Riad is beautiful and the staff are extremely friendly and helpful. The pool is a great and the riad is always nice and cool to rest on the hot afternoons. Breakfast was always really nice and everything was well decorated, nicely kept and clean.

Masoud

1 year ago

10.0

Really a great place to stay, very convenient and within walking distance to everything in Medina.

Katherine

1 year ago

9.0

Jesse

1 year ago

9.0

The staff were amazing, especially Farouk he was extremely attentive and always friendly and made our stay even better than we imagined!

Cons: The area was a little bit out of the way, but the Riad itself was amazing!

Helen

1 year ago

10.0

Every single member of staff were fabulously friendly and helpful. Could not fault anything. Lovely big bedroom. The AC did breakdown, our fault as we had it too low for the outside 40°+ temperatures, but was fixed within the hour. Had a meal in the Riad, one evening, which was absolutely delicious. Would go back here in a heartbeat.

Cons: Nothing

Muhammed

1 year ago

8.0

Pool and room

Cons: Breakfast limited

Bonet

1 year ago

10.0

Everything was amazing! The best part was the pool and the hospitality

Cons: Everything was amazing, it is a little bit far from the center. But using the taxis everything is acessible

Emily

1 year ago

9.0

Kaira

1 year ago

10.0

Ahmed welcomed us the Moroccan traditional way with tea and sweet treats. Our stay from start to finish was amazing. Very helpful staff professional and kind. Ready to go out of their way to support. The food was amazing It's difficult to master all the names of staff but Fatima was amazing too

Cons: It was just the heat but nothing anybody could about it We had a swimming pool so that helped

B

1 year ago

9.0

Martina

1 year ago

8.0

Catalina

1 year ago

10.0

The Riad is a beautiful hidden oasis in a busy city. The staff are amazing, Abdul was so friendly and helpful, he walked us directly to where we were able to get a taxi, he suggested places to eat and drink. The breakfast was also perfect and on the rooftop, so a gorgeous view every morning!

Cons: The only thing we didn't like was the medina, it is an absolute maze! The Riad was a 3 minute walk to the main road where we were able to find a taxi to the main square/new town. We tried to walk through the medina one day and got caught by a local who was really friendly at first then asked for money repeatedly, this was unsettling but we learned not to go that way again! Staff also warned us about this!

Emmalexis

1 year ago

8.0

Very beautiful riad that gives a luxurious feel. The rooms are lovely, showers have good pressure and the beds are comfy. At first we were intimidated by the location but then we got familiar with where we were and everything felt very neighborly. Definitely gives the local experience of the medina.

Cons: Tea could be free like most riads.

Ridwan

1 year ago

10.0

Amarpreet

1 year ago

10.0

The staff were amazing! So friendly, helpful and accommodating! They made us feel very comfortable!

Cons: We were directly underneath the kitchen area of the rooftop so it was a bit noisy in the morning at breakfast time but otherwise our stay was amazing!

Moisiuc

1 year ago

10.0

Good location

Cons: Clearly and comfortably

Kinia

1 year ago

9.0

Louise

1 year ago

8.0

Staff were very friendly and helpful. Provided us with a map on arrival and showed us where attractions were. A peaceful little haven compared to the chaos in the Médina. Would definitely visit again.

Cons: Nothing

Danyelle

1 year ago

10.0

Simplesmente adorei, tudo muito limpo, quartos grandes e confortáveis, cama grande e muito confortável, o preço do consumo no hotel estava um pouco caro, mas muito bem avaliado. Quando voltar quero me hospedar novamente neste hotel

Ben

1 year ago

10.0

The rooftop was amazing, the pool, the staff, the riad was really calm and quiet.

Cons: Breakfast could be a little bigger.

Cosmin

1 year ago

10.0

Alison

1 year ago

10.0

Beautiful, comfortable and excellent staff.

Cons: The location, was not easy to navigate back to it when we wanted to return after a day out and about.

Sam

1 year ago

4.0

Manque de service et de communication,

Agnieszka

1 year ago

10.0

Very close, great location , helpful staff , amazing interiors.

Cons: For this standard hotel breakfast was quite poor.

Nuno

1 year ago

10.0

My experience at this Riad was exceptional!!! I can say that I have already traveled to many parts of the world and that I have stayed in different types and classifications of accommodation but I am rarely surprised, but this time I guarantee that that is exactly what happened, I was/we were surprised very positively. Everything was in perfect order and cleanliness. The decoration of the rooms and common areas is very beautiful and tasteful. Without a doubt, I recommend this Riad if it is in Marrakech. As for the staff, they couldn't be more attentive and helpful than they were. Amine and Hassan were truly exceptional. They make any tourist feel safe, welcomed and eager to return.

Cons: nothing negative to mention

Craig

1 year ago

10.0

Daniel

1 year ago

6.0

The riad common area’s are beautiful and very traditional. Breakfast is basic and light. The area wasn’t great in my opinion. It’s located right beside the north wall of Marrakesh old town which is about a 20 minute walk from the Medina. This was mostly fine but we did encounter issues with local scammers threatening us to pay them after following us while walking home claiming to be ‘offering their time to direct us’. If this is your first time in Morocco and your not used to the common tricks these obnoxious hustlers do, then I would recommend staying closer to the medina (if you want the old town experience) or in proper hotel in the new town, as this is less likely to happen in the touristy areas from what I saw. Also, the hotel offer dinner on the first night through message after you book. As we arrived around dinner time we asked if they could prepare for us about 3 days before. When we arrived they didn’t know what we were talking about when we mentioned it. This was annoying as the riad doesn't have a make to order restaurant, you need to give them a lot of notice.

Zina

1 year ago

10.0

This property is beyond beautiful, it is so clean and the staff are incredibly friendly and helpful. I am so glad that I stayed at this Riad and would definitely come back. It was a home away from home.

Cons: N/A

Carolina

1 year ago

9.0

Amazing Riad and great location. Staff was very kind.

David

1 year ago

9.0

the total beauty of the place was awesome. Very spacious room with a most comfortable large bed. Big luxurious bathroom Pool and the area around it was simply perfect for relaxing

Cons: Breakfast was not up to the level of everything else though even though the staff were so good Difficult to get to as taxis don't take you direct to the place

Elaine

1 year ago

10.0

Beautiful Riad, would highly recommend staying here. Such a chilled out and relaxing atmosphere from the minute you step through the front door. Staff were all so friendly and helpful. Our room, although small, was perfect, with its own little sun terrace rich at the top of the Riad. Beautiful attention to detail throughout the property, would stay here again!

Cons: Nothing!

Jenny

1 year ago

9.0

This is a most beautiful Riad, so pretty, relaxing and peaceful inside the Medina so not the best surrounding area but the contrast is what made it almost more special! The staff were just wonderful, so friendly, kind, attentive and helpful, we were so comfortable and loved every minute of our stay. The food was amazing! We would recommend it wholeheartedly and were incredibly sad to leave such a special place.

Cons: The food took a long time to arrive once ordered, sometimes waiting over an hour for a toasted sandwich or a desert however, once you realised this and were more careful about planning it was absolutely fine and the food was always well worth waiting for!

Emily

1 year ago

10.0

Road Charai was absolutely lovely from start to finish. When we arrived we were greeted with Moroccan tea and biscuits, shown to our room in which they upgraded us with no extra cost to a deluxe suite room, and told about the lunch and dinner services they provide. Staff were lovely and attentive, breakfast was included every morning consisting of pastries, coffee and omelette. The pool space was very chilled and the rooftop loungers quiet. The riad is situated close to the outskirts of the medina wall so it was a short walk to taxis and small shops/stalls. Would highly recommend for a short stay in a more traditional accommodation than your usual hotel.

Mafalda

1 year ago

10.0

Aoife

1 year ago

10.0

The staff were amazing and couldn't do enough for us. Our rooom was stunning and the food was delicious. Woud highly recommend staying here.

Cons: Everything was amazing, it was a 10 minute walk to the centre of the Medina which we did not mind but if you dont like walking or feel nervous in a new country just research the walk before you go.

Abby

1 year ago

10.0

Penny

1 year ago

5.0

J9868QPrebeccad

1 year ago

10.0

We spent 5 nights at Riad Charai. Group of 4 women. The Riad is situated a bit north of the Medina so perhaps a bit more quiet than other Riads which are more in the thick of it. The staff were extremely helpful and friendly and no request was too much. An airport-transfer was organised through the Riad. I was travelling alone and was very thankful to rely on this service which picked me up from the airport and brought me to as far is possible by car (20€) – then someone from the Riad came to meet me and took me the last 10 meters to the Riad itself. Between our group we had two rooms, both unique but equally beautiful with moroccan designs. The room was clean and towels changed daily. The rooms are situated around the dip-pool in the court yard on different floors. We stayed in a suite on the ground floor but the other rooms had more steps to negotiate. Breakfast was served on the rooftop terrace – It consisted of local breads, pancakes and cake, fruit and freshly squeezed orange juice, coffee and mint tea. Omelettes on request. Simple but perfect and authentic. We had an evening meal on arrival that we had booked ahead of time – tanjine, salad and briouates – all very delicious. The Riad itself does not serve alcohol, but the staff were happy to let us consume our duty free - providing us with tonic water and lemons. We also had a couple of meals/snacks around the pool during our stay. We used the taxi service many times to get to restaurants in the evening and to some of the sights – it was extremely convenient and it was possible then to arrange pick ups from where we were dropped off, which was very handy. Each trip was 20€, which is fairly pricey, however the service was excellent and the bill was added to our hotel bill so there was no need to pay in Dirhams. It's probably a good 20-30 minute walk to the center of the Medina. We relied on Google maps to negotiate the maze of alleys. Getting lost is just part of the experience. Thank you to all the staff for making our experience in Marrakech so memorable.

Dominic

1 year ago

10.0

Room was large and spacious big bathroom. Small but perfect pool, breakfast on terrace over looking city was a bonus

Cons: It was a little difficult to find but some drivers guided you to hotel others didnt

Tobias

1 year ago

9.0

Tuna

1 year ago

10.0

Dominika

1 year ago

10.0

Beautiful, peaceful place and fantastic, helpful staff.

Rebecca

1 year ago

10.0

We LOVED this Riad, it was state of the art & the staff were so friendly and helpful! Jamal & Mustafa & Hanane went above and beyond.

Siobhan

1 year ago

9.0

A piece of paradise in the midst of chaos. Beautifully done inside and out. Food was super

Cons: Nothing

Anna

1 year ago

9.0

Breakfast was filling with a good range of classic breakfast items like bread, cake, omlette, yogurt and fruits etc Very pretty property, so stunning and clean with very friendly and helpful staff. Smelt nice and could hear the birds, relaxing after a hectic day. Near the outside of the Medina, so more of a walk in the evening to get dinner. The nearest restaurants were around a 15 minute walk into the Medina, which was fine because we had walked the same way during the day as it’s the main route into the centre, so half knew where we were going and occasionally glanced at google maps to check we were correct. We (male and female for context) didn’t really get any bother in the late evenings everyone was minding their own business, other then a guy shouting madam a lot but just ignored him and kept walking. Overall if you don’t mind a bit of a further walk into the Medina (there is taxis you can get a few mins walk from the Riad but we were on a budget) then I’d recommend and it’s a beautiful riad for the price.

Cons: Location was slightly far out (just in the Medina) but we are good with long walks so didn’t mind too much.

Alistair

1 year ago

9.0

Lovely terrace for breakfast. Pool area very relaxing. Staff excellent and helpful. Very secluded.

Cons: Wi-Fi temperamental. Coffee ok. Quite far out of Medina, but easy enough to walk in and out. Massages were just in empty rooms.

Lee

1 year ago

10.0

Everything beautiful place and staff excellent

Cons: Nothing

BijayendraSingh

1 year ago

8.0

Stayed for 5 nights with another couple. The rooms are decent and the location is good. Its a bit north of the main Medina square. We enjoyed our stay. The breakfast was quite good and varied on all the days we stayed. There is a small pool - but this was very cold as its not heated and even in April during the afternoon the water felt quite cold. There is a good seating / relaxing area. There is no tea or coffee in the rooms was lucky we took some masala tea packets otherwise we would have struggled. They do serve their Morrocan tea but its not the same.

Olusola

1 year ago

9.0

Cecilia

1 year ago

10.0

Georgie

1 year ago

10.0

Dawn

1 year ago

8.0

A beautiful Riad in the Medina. It was about 15-20 minutes walk to the main square. Staff were very friendly and so helpful. The courtyard and pool were our favourite place to relax. Everything is very clean and the gardens are beautiful.

Cons: It was a bit scary walking home at night time at first! However, we quickly got used to it and became more confident quite quickly. Google Maps is a must!

Richard

1 year ago

8.0

Tibor

1 year ago

10.0

Very helpful and friendly personal, peaceful atmosphere, breakfast delicious, high speed wi-fi in the whole hotel.

Cons: Everything was ok.

Eve

1 year ago

9.0

The amazing greeting from the staff, and they were always incredibly friendly throughout the stay. Lovely pool and terrace and really lovely property in general. Airport transfers was lovely too and efficient.

Cons: The pool is unheated, but we didn’t find this a problem as it was nice too cool down.

Doron

1 year ago

8.0

Everyone was nice especially Jamal, very helpful guide throughout the city and really went above and beyond

Cons: I’d say the location it was kinda trapped in a little maze to get there

Gea

1 year ago

8.0

Beautiful court yard, nice room

Cons: Hard to get by car

Simon

1 year ago

9.0

The staff were extremely hospitable and caring, and the riad is charming. Nice breakfast.

Cons: Nice walk into the centre, but when returning at night you need to organise a taxi and talk to the hotel staff.

Katherine

1 year ago

9.0

Lovely riad with great staff. Super convenient location and very quiet. Excellent breakfast and lovely rooms.

Cons: Nothing

Patrick

1 year ago

10.0

Excellent riad!! No complaints.

amawilder

1 year ago

10.0

Stayed in this riad after a business trip. Great location in Medina. Staff were super helpful and welcoming. Breakfast was superb, rooms spacious and beautiful. It has a small pool and a nice area to hang out in and relax. Amazingly quiet for a place in a fairly busy area. Highly recommend.

Edilo

1 year ago

9.0

The Riad is beautiful. All the staffs were very accommodating and friendly. They welcomed us with smile on their face. I felt at home the moment me and my husband arrived at the Riad. The breakfast was very nice as well. Jamal was very good and helped us with stuffs like printing our boarding passes. Oh, and the towels smelled heavenly! I wonder what fabric conditioner they used so I can also buy the same 😅. They have arranged our airport transfers and we had a smooth travel. If we come back in Marrakech sometime in the future we will definitely come back to Riad Charai.

Cons: Probably just the neighborhood.

Lauren

1 year ago

6.0

Location of the Riad was perfect! Good walking distance to most the locations you'll want to visit. And not too busy in the surrounding area. Lots of local restaurants nearby and food markets.

Cons: The room had a window/ transparent glass floor in the "living room" area that made it really hard to sleep. We had to put towels over it to sleep. I know its part of the architecture but a larger rug nearby to give you the option to cover it would be great.

Salmah

1 year ago

5.0

Paolo

1 year ago

9.0

Albana

1 year ago

8.0

I liked the Riad a lot. It was in a good location, about a 25 min walk from the center of Marrakesch, and after being out in the city where it was very noisy and intense in ways, coming back to the Riad was a blessing. The Riad felt very relaxing, nice, and cozy. I loved the breakfast place with the fireplace. It was very relaxing. The staff there was very nice.

Cons: I had booked a non refundable three day stay through booking.com from 25th to the 28th, and I asked the hotel if possible to split my stay 25-27th and 29th-1st. I did not get a response for 5 days, and I found this lack of response from management really non-acceptable for a 4-star hotel. I was very open to a no, I just wanted to know. On top of this, even though I only stayed 2 nights at the hotel, I was asked to pay the city tax for 3 days. It's not about the money, but this type of behavior stopped me from going back to the riad for a second time, although I really liked the riad itself.

Alexia

1 year ago

10.0

Very beautiful place and staff is more than welcoming

Cons: The streets can be tricky at night, not so easy to access by car but we made it

Frederick

1 year ago

10.0

Cdcbasel

1 year ago

2.0

The local staff were very kind and helpful. Dinner the first night was very good after a late arrival. The main areas were quite nice and pretty.

Cons: The management was truly terrible. We had so many issues with our stay that were not addressed, from arrival and throughout the stay. I would never return to this property. Rooms: the rooms are not as advertised. They were very cold, dark and not well appointed. There was intermittent hot water outage, which was very frustrating during our December stay. We had rooms opposite the main reception area, which a shaft in the middle. One of the family members of the hotel's owner would smoke very early in the morning, which we could smell and made the rooms very unpleasant. The management at first denied this was happening, and when they realized it was a family member of the owners, they did nothing. The same person who was smoking was also watching videos in a public area that were inappropriate for public viewing. The owner family had a large presence during out stay, and routinely took up the only indoor space with a fireplace and comfortable seating, leaving no options for the many guests. Breakfast was served very slow due to the lack of adequate staffing, and it was quite frustrating to endure the long wait. After discussing our complaints with the management, the offered no meaningful amends. Later, after contacting Booking.com, the property offered to discuss the issue with the owners, but we have not heard back after repeated promises to address our concerns. I would avoid this property as they have serious management issues. Also, the property is not conveniently located, and is at least 25-30 minutes from the center of town.

Amir

1 year ago

10.0

Beautiful architecture comfortable rooms peaceful location

Cons: Nothing

Jorge

1 year ago

10.0

wonderful riad and wonderful staff

130elinap

1 year ago

10.0

The Riad was an amazing experience. Right in the centre of Medina but so calm and Serene. Our room and bathroom was spacious and very well decorated. Really gorgeous. We loved the breakfast area . So warm . The coulours , the fire place . And the best local bread. The personnel very helpful . I strongly recommend the staying .

Duncan

1 year ago

9.0

It's a beautiful hotel and a real gem. The staff were absolutely superb and extremely helpful. It has a very cosy atmosphere, and the food was great. The inner courtyard with the pool is a really nice place to relax.

Cemre

1 year ago

9.0

Everything about the hotel was very good for the price. The staff was friendly and the cleaning was very good. Thank you very much

Cons: It's not specific to the hotel. The whole Riad area is a bit ghetto and the streets are not very clean.

Tiago

1 year ago

9.0

Amit

1 year ago

9.0

Miguel

1 year ago

9.0

David

1 year ago

9.0

good

Erdem

1 year ago

8.0

Fire place

Cons: It’s in old town

Cynthia

1 year ago

9.0

The staff was exceptionally helpful and kind. We needed quite a bit of support with transportation and bookings, and the staff went above and beyond to be helpful. The facility is beautiful and very clean. Watching the sunset from the Terrace was a highlight!

Cons: While the riad is located in the medina, it’s about a 30 minute walk to the main square.

Stephen

1 year ago

9.0

Staff were very kind and helpful throughout

Cons: Neighbourhood not the best after dark

Artur

1 year ago

10.0

Very friendly staff

Teodora

1 year ago

7.0

The Riad is very beautiful. Good rooms and nice decoration. The area of the pool and orange trees is lovely and relaxing.

Cons: The area is not the best. We were way too brave to walk around, and we got scared a bit. Given the fact it's a residential neighbourhood probably it would probably be very handy to have bar/restaurant service in the hotel.

Eva

1 year ago

9.0

I loved Riad Charai, everyone was so lovely. The breakfast was great as well. The property is absolutely stunning!

Cons: NA

James

2 years ago

8.0

friendly and helpful staff

Cons: location an experience and not necessarily a negative - authentic

Anne-Sophie

2 years ago

8.0

Super accueil ! Le personnel est à vos petits soins. Emplacement un peu loin des souks et de la place Jemaa el fna mais c’est aussi l’occasion de petites ballades au travers des ruelles. Seul petit bémol : Un peu bruyant le matin.

Ben

2 years ago

9.0

The property was clean and felt 5 star

Cons: Menu for night time menu would be good but this was not an issue as the staff where more than helpful to assist on what you required

Kheira

2 years ago

8.0

Séjour agréable, le personnel était très à l’écoute et très sympathique. Riad Charai a recommandé !

David

2 years ago

9.0

From the moment you step into the Riad the scent of Orange flower is wonderful.They say it’s the people that make a country. All the staff at the Riad were the kindest & helpful people you could ever wish to meet. The serenity of the Riad after an intoxicating & chaotic day around the medina is all you could wish for. I implore anyone who wants a visit to Marrakech to consider Riad Charai you will not be disappointed

Anonymous

2 years ago

8.0

Staff are lovely, it’s very clean, and peaceful

Cons: It’s a 25min walk from the Square. You you prefer not to walk, pick something more central

Dennis

2 years ago

9.0

Facility was beautiful. Authentic decoration and very clean. Comfortable bed. Not too sturdy and not too soft. It was quiet most of the time. We had the possibility to close everything up for it to be pitch black at night which is nice. Internet was fast and constant. Pool was great and refreshing. Staff was amazing. Very friendly and always there to help you with anything you need. Breakfast at the top of the Riad is beautiful.

Cons: Nothing major, so take this lightly: Showerhead had a lot of limescale, a bit blocked. No shower curtain so water gets everywhere. TV didn't work well, very bad reception so no way to really watch something. The breakfast is quite basic. Not bad, but maybe something a bit more substantial like an egg would be nice. It's basic bread with butter and jam, coffee or tea, orange juice and a piece of fruit. There is a rotation of a semoule based patty. Not very filling for a busy morning. I would gladly pay a bit more to have a better breakfast.

Estelle

2 years ago

10.0

Beautiful Riad, would highly recommend We had a wonderful stay at this beautiful Riad - it really is like an Oasis in the middle of the Medina. It is kept immaculate with beautiful decor throughout. The pool is wonderful and there are lovely day beds to lounge on. The rooms are cleaned each day and we were provided with fresh towels. The staff were friendly and welcoming, they looked after us so well throughout our stay. Thank you to Chahine and Jamal for organising our taxis to and from the airport and for organising our hot air balloon trip (which is ab absolute must if you are visiting!). A special thank you to Sleman for being so kind and going to every extra effort to welcome us. The breakfast spread was great - we had fresh fruit, omelettes, Moroccan pancakes, bread and condiments. I follow a gluten free diet and the staff went above and beyond to cater for me, providing gluten free cakes and bread at no extra cost which I am very grateful for. The staff at the Charai gave us great tips for places to visit and reassured us that if we were to get lost at any point, that we could ring the Riad and someone would come and meet us. Thank you for making our stay in Marrakech so wonderful - we will cherish our memories here forever!

Cons: nothing :)

Lois

2 years ago

10.0

Total peace and serenity, great location - within the Medina but in a quiet part. Staff were so friendly, and incredibly helpful in giving advice and recommendations. Food was great, we had breakfast and lunch a few times and cannot fault it. Areas to chill during the day- the rooftop sunbeds, refreshing plunge pool and day bed, spoilt for choice. I would recommend this Riad to all.

Cons: I have absolutely nothing bad to say.

Amanda

2 years ago

10.0

Staff were amazing, rooms were beautiful pool was lovely. Staff went out of their way to assist at every stage of our stay.

Malcolm

2 years ago

10.0

Carlos

2 years ago

9.0

The hotel is very clean and very pleasant, the courtyard has an amazing flower smell that makes you feel very relaxed. The staff was very friendly and kind. The wifi was fast

Cons: There was nothing I didn’t like. They could offer more things for breakfast, like ham and cheese, for example. They offer bread, coffee, tea, a fruit, and an omelette (if you ask)

Guiomar

2 years ago

9.0

Great customer service, beautiful property, beautiful rooms. Nice pool.

Cons: Closer proximity to the central souque would be great.

Giulia

2 years ago

10.0

Everything

Lea

2 years ago

10.0

the staff were amazing, jamal really made an effort to make us feel comfortable and welcome, the room was always cleaned the hotel was spotless we had dinner there one night and it was amazing

Judann

2 years ago

10.0

OMG , Well Riad Charai, exceeded every expectation we had .... Totally BLOWN AWAY !!!! From our arrival , up until we left. WE ABSOLUTELY LOVE LOVE , this place & the most friendliest , helpful Riad Team . Smiles from all , warm welcomes & nothing was ever to much and this was round the clock . Beautiful breakfast terrace and food - Tasty !!!! The building is immaculate, sparkling clean with very beautiful decor . WE LOVED OUR ROOM !!! Ground floor facing the pool with lovely wooden shutters .... I can't recommend this riad more , People please do book and stay here .... This is my " GO TO" now RIAD TEAM " THANK YOU THANK YOU SOOO MUCH , YOU LITERALLY MADE OUR WHOLE YEAR !!! X

Yves

2 years ago

9.0

Bozena

2 years ago

9.0

Beautiful place to stay

Eija

2 years ago

10.0

Absolutely beautiful riad, staff very helpful. Highly recommended.

Tomás

2 years ago

9.0

The Riad is nice and the vibe is safe. The pool is nice to cool down from the heat of Marraquexe. The host that works on the mornings (sorry I forgot your name) is absolutely amazing and explained everything to us and arranged everything we needed. The breakfast was also really really good.

Cons: One of the employees forgot about our taxi (which was already paid) on the last day to the airport. He made us walk around the streets, asking locals about where was the place the taxi driver told him. He also didn’t speak English or French, only Arabic, so it was a nightmare to communicate with him.

TomasVicente9

2 years ago

10.0

The Riad is such a nice place. It provides such a safe environment, escaping from the suburban area surrounding it. The Staff is super friendly, and the guy that works in the morning in the reception is the nicest guy ever. He arranged us taxis, private drivers, gave us a map and explained us everything we needed to know to get to know our way around the city. If you’re looking for a friendly, safe space with good food and good staff this is a must go :)

Catalina

2 years ago

10.0

Amazing riad, very friendly staff, flexible with check in/check out times. We were able to leave our luggage there while we went out to spend the night at the desert. The pool area was great and breakfast at the terrace was delicious.

Catalina

2 years ago

10.0

The riad was beautiful, the facilities very nice and clean. The staff is very friendly and they did everything to make us feel amazing during our stay with them. The breakfast was delicious and the pool was perfect for the afternoons. Great riad!

Claudio

2 years ago

10.0

Everthing is just PERFECT. Jamal and the rest of the team are kind, warm and professional. Could not expect a better service. Thank you from Claudio and Simona.

Cons: to leave the Riad

Thejal

2 years ago

10.0

beautiful interior, very authentic style. staff were amazing and so helpful, and the food was delicious! The type of guests staying were lovely and overall had such a relaxing vibe it was someone we would definitely choose to stay in again!

Cons: nothing!

Sam

2 years ago

10.0

Great Riad with relaxing atmosphere, nice pool and room was great.

Cons: Distance from Jamee El-Fnaa is relative far and not convenient during evening (tourist scam for fake guide)

Mary

2 years ago

9.0

It was really peaceful and tranquil

Anonymous

2 years ago

10.0

Jose

2 years ago

10.0

Virginia

2 years ago

10.0

Allison

2 years ago

9.0

The staff was extremely friendly and helpful. Every little space is decorated beautifully. The chef's dinners are on-point. I would absolutely stay here again.

Cons: I wish the comforters and pillows were down, and that the suites had full-length and magnified mirrors like the regular rooms do, but those things are tiny details.

Ilham

2 years ago

10.0

Sonia

2 years ago

10.0

Fantastic place to get relaxed in the main center of Medina! Pool and environment around very comfy and nice. Food excellent, and the staff is kind and super attentive I highly recommend Riad Charai

Cons: Everything was as expected ☺️

Jeremy

2 years ago

10.0

Naomiholidays

2 years ago

10.0

This is a must stay when visiting Morocco , it’s a little hidden oasis. The staff go above and beyond to make it feel like a home away from home. It has everything and the rooms and extremely comfortable . The bathroom is gorgeous , highly recommend paying that bit extra to have the master suite you won’t regret it . Also make sure try lunch and dinner it was so tasty . The riad is in the middle of the medina in the old town which can be a little daunting at first however you soon realise it’s bustling at night and all lit up and we didn’t get any hassle the whole time we were there . Couldn’t thank the staff more they really did make it the best guest experience

Paull

2 years ago

10.0

The property was stunning - the rooms were spacious and decorated perfectly The bathrooms were amazing The pool area was relaxing and we loved the pool area. Jamal and his staff could not have been more helpful they were friendly knowledgeable and accommodating When Jamal found out we were leaving at 5am he organised coffee hot chocolate and breakfast to be waiting for us near the pool We commented many times how much we loved staying here and would definitely stay again

Melissa

2 years ago

9.0

Riad Charai was a secret oasis behind the Medina walls. I was a bit nervous after booking to read some reviews suggesting the location was questionable or unsafe. This is not at all the case. If you’ve not been to the Marrakech madinas then I can see how the narrow and sometimes dark streets could feel that way, but there aren’t many riads in quiet areas that you wouldn’t need to walk a bit to reach. There were also complaints about taxis not being able to access the roads-no. But the walk to the main gate is easy and less than 5 minutes. As two women, we never felt unsafe in the area. This riad is a bit off the tourist trail and to get to the main square is about a 20 minute walk. For us, we didn’t like the craziness of the square so it was ideal to have a calm place to return to. As for the Riad itself- gorgeous atmosphere, fabulous food, beyond excellent staff. When we arrived and we’re shown to our room I was a bit disappointed to have no exterior windows (there was a skylight) and inquired if we could move. I didn’t want to be that person on day one, but we were quickly and kindly accommodated to a room with outside facing windows. Having see two suites, both were impeccable in cleanliness, decor, and detail. The marble, cedar, and mosaic tiles are just beyond words. The pool area is like a storybook and I found myself spending much time there or on the covered patio. The breakfasts are served on a roof terrace and includes a variety of breads and fruit and omelets. Lunch and dinners are alacarte and there isn’t a printed menu so whatever the chef has brought in from the fresh markets guides your choices. As a vegetarian I had wonderful meals and my daughter who eats meat, enjoyed her variety. No, there is no alcohol on the premises. They are fine with you bringing it in though. Most of all, the staff made this Riad a gem. Each of them knew our names from day one and they never seemed flustered or annoyed. We found them to be absolutely lovely.

Cons: There are some quirks given the age of the building- shower pressure, some keys were touchy, etc. But if you look at these as adding to the charm it just is what it is.

Temitope

2 years ago

7.0

Douglas

2 years ago

9.0

The property was spacious and tranquil

Gill

2 years ago

10.0

Stunning place. The staff were amazing from the minute I booked. So responsive. Arranged airport pick up and we arrived at 1am to smiles and warm welcome. The place is spotlessly clean. Breakfast staff were so friendly and helpful. Booked us gorgeous restaurants and arranged a taxi ewxh night. Pool is fabulous. Bed is so comfy and aircon is silent and effective. Netflix on the TV in your room. Thank you all. Can't wait to go back.

Cons: Nothing. Location is excellent. So quite ar night and can walk everywhere.

Tino

2 years ago

10.0

Safari30577499183

2 years ago

10.0

Top notch Riad experience. Loved every minute. I always love the surprise of stepping from the dusty ancient streets of the Medina into the quiet, cool courtyard settings of the Riad’s we have stayed in before. Riad Charai will not disappoint, the accommodation, staff and location were perfect.

Magdalena

2 years ago

10.0

1. The staff: Chahin, Jamal, Ibrahim, the Greek/Italian couple who ran the place, the lovely ladies who cooked us breakfast every morning and our driver Hossin! Each of them provided an outstanding service and made us feel very welcome and like we’re part of the Charai family. They gave us tips and little intro on where to go, what to do, whatever request we had - they went over and above to fulfill it and to ensure we have a good stay. Chahin even gave us his number to call him in case we got lost in the maze of the Medina or we had any problem. Thank you all for doing your utmost to ensure we’re safe and happy. (They allowed us to change the room as we had some issues with our initial room, they provided ice bucket and allowed us to bring our own food and alcohol in the riad; allowed us to use one of the rooms and have shower after we checked out, fixed the TV in our room, and made us the best mint tea ever!) 2. The riad: absolutely beautiful! Has 2 rooftop terraces, on one of them the breakfast is being served. Beautiful views from the rooftop The pool area is sooo chill (pool bigger than in other riads, you can actually swim a bit, it’s not just a plunge) all you hear are the birds chirping and some chill music going on in the background. The rooms are big and spacious, each w/ a TV, AC & a fridge. The bed was super comfy and I had some of my best sleeps there! Mini bar conveniently stocked up. We also had lunch and a dinner at the Riad, which was delish and better priced than the restaurants 3. Location: in the Medina, so you get the authentic feel of Marrakech, yet very close to the walls and the way out, so easily by foot one can get to the markets and shops outside the Medina and walk to Gueliz or the Jardine Mejorelle.

Cons: N/A

Mian

2 years ago

10.0

This place is the best in medina. It makes you feel like home. The staff is so nice whatever you tell them they make sure is done. The place is very peaceful, you won’t hear any noise or any disturbance. Perfect place to relax and enjoy the vacation. Car doesn’t reach the property you have to walk ust 2 minutes. The streets of medina are full safe I used to walk all around at late night and we made a friend who was our neighbour. Was the best guy 🤩

Ibrahim

2 years ago

8.0

Staff was so friendly and felt like home

Cons: Location is difficult to reach

Dana

2 years ago

8.0

Anonymous

2 years ago

9.0

Lovely property, beautiful, staff were amazing and extremely helpful.

Cons: ONLY problem with the riad is the location, but it’s not that bad, it’s about a 20 minute walk from centre which we just were not expecting, if you are not new to marrakech this is a brilliant place to stay, and even if you are new it is still brilliant - may just take a day of getting used to

Ian

2 years ago

10.0

We loved everything about the riad from our arrival, when one of the staff came to the Medina gate to meet us and assist with our luggage on arrival by taxi. Delicious mint tea while we checked in. The decor of the riad is beautiful with very comfortable rooms, great showers and excellent air conditioning. The food served is of a very high quality, we had dinner three times - reccomend the chicken tagine and the beef with vegetables, both tasted wonderful, the chicken was so good that we had twice The breakfast is delicious and served on the beautiful roof terrace by the excellent attentive staff. Fantastic little plunge pool. It is also very close to a gate for getting in and out of the Medina if you need to get a taxi Overall the riad is excellent. FIve star for everything, loved it and would reccomend.

Cons: Everything was perfect. We had a truly wonderrful time.

Javeria

2 years ago

10.0

Victoria

2 years ago

10.0

We took advantage of the offer to be picked up from the airport and deposited at the Riad. Definitely made life so much easier. I would heartily recommend this service.The Riad itself was spotless, had a relaxing ambiance, and the staff were outstanding. The manager and her staff were constantly making sure that everywhere was clean, well maintained, and that residents had everything they needed. Lunch and dinner is available. We took advantage of the lunch and it was delightful. Other residents were very happy with the dinner on offer too. Beauty treatments are available and I had a massage which was carried out in the privacy of my room. It was a wonderfully relaxing experience. The heat started to ramp up during our stay but we found the use of the wonderful pool and the shade provided under the established orange trees and Jasmin kept us cool and relaxed. There was also air-conditioning in our room which was extremely efficient. Although Marrakech is vibrant and noisy, once inside the Riad it was peaceful. The only sound was provided by the swallows and sparrows that inhabited the walls. It was thrilling to watch the swallows scoop water from the pool. Upon our departure it was like saying goodbye to old friends. Our time there was absolute bliss.

Cons: When we arrived we were shown to a room that ,although beautiful ,was not what we had booked. We had booked one with a bath and this one only had a shower. However, after a short conversation with Mohammed he immediately sorted out a room that met our requirements and provided a perfect space for our holiday.

Sylvia

2 years ago

9.0

Cara

2 years ago

10.0

Heather

2 years ago

9.0

Beautiful courtyard, pool area and rooftop restaurant with view.

Olivia

2 years ago

10.0

Everything was perfect, room was unreal and looked better than the pictures also the breakfast was really nice thanks to the staff as they are very welcoming.

Cons: Nothing it was exceptional.

Rodney

2 years ago

8.0

Roanne

2 years ago

9.0

I just want to thank the staff for being so helpful and making us feel very welcomed!! Mohammed did a really good job on helping us. Highly recommended.

Samuel

2 years ago

6.0

Nice and friendly staff.

Cons: In their description it states that they have a bar and serve alcohol which they do not. This was a disappointment for us since we chose partly because we enjoy a drink and it is possible but not easy to find a nice bar in Marrakech.

Kokoye

2 years ago

2.0

nothing

Cons: location is crappy, taxi can’t take you there, you have to walk to locate the hotel

Katherine

2 years ago

8.0

Excellent breakfast on the roof. Helpful staff. Comfortable facilities.

The

2 years ago

10.0

The suite was excellent, decor simple, stylish and calm. All of the facilities were available, breakfast was lovely and there was always time for Coffees.

Cons: Nothing

Lisa

2 years ago

10.0

it is an oasis tucked away from the hustle and bustle of the markets but close enough to walk to everything.

Martha

2 years ago

7.0

Everyone was very friendly

Cons: Hard to find. Can be hard to find your way out. Staff did not help us when it was time to leave with luggage. There was no front desk staff to find at all! Every other riad we stayed at there was someone present at all times. It’s hard carrying luggages down stairs and then having to drag it all pretty far to get to the taxi area.

Agnes

2 years ago

10.0

staff breakfast comfort

David

2 years ago

7.0

Lisa

2 years ago

10.0

It is a beautiful property and very fairly priced.

Cons: it is a little more complicated to navigate on foot to the plaza and markets that I thought

Zeynep

2 years ago

8.0

Staff were very helpful and organized all the taxis and daily tours for us. Breakfast was good. The entrance and pool side is very peaceful, it is good for relaxing after a busy day in medina.

Cons: It takes 20-25 minutes walk to central square and medina. It does not feel safe to walk to the nearest taxi, espeacially at night. But the staff helped a lot to find a taxi, they even accompanied us to taxi and walked with us, i highly recommend to organise taxis with staff. Too much noise at our room at night, when some guests arrive to the hotel. The walls are thin i guess.

Justine

2 years ago

10.0

Sejour parfait. Personnel aux petits soins, de supers conseils donnés pour notre sejour. Je reviendrai!

Gary

2 years ago

10.0

Carolyn

2 years ago

10.0

lindsey

2 years ago

8.0

Dreamy Riad , breathtaking decor , amazing staff serving amazing food. We stayed for 3 nights wish we had booked longer. They organised spa treatments for us also and transfers. We stayed to celebrate my 50th birthday and the staff sang to me and gave me cake , such a lovely gesture and I felt so special. It’s more towards the north of the medina so about 20-30 minutes walk to the square and many of the restaurants I wanted to visit but with maps we managed the medina very well , enjoying the narrow streets and souks. All part of the experience I came for.

Carolyn

2 years ago

10.0

amazing staff and setting

Snigdha

2 years ago

10.0

The size, the cleanliness, the staff, the beds! after a day walking, sightseeing you come back to a little oasis, away from the madness of the heart of medina. The staff couldn’t be any more helpful, even if they tried. They did everything to make our stay comfortable. I have no hesitation in recommending it. All the ladies working there, Ibrahim and Mohammed- thank you for making our stay so special.

Cons: nothing

Francesca

2 years ago

9.0

it’s a little paradise and we had the best chicken tifone in town (we tried a few good one)

Cons: one they we booked dinner and they forgot so we had to look for a place to eat at 20.30 but they offered us drinks to apologise

Teresa

2 years ago

7.0

Karen

2 years ago

9.0

Clean and well maintained. Decor very authentic.

Phillip

2 years ago

10.0

the staff could not do enough for us, ibrahim was excellent and a credit to the hotel

Cons: location

Sam

2 years ago

10.0

Beautiful Riad located just within the city walls. Very friendly staff who took care of us.

Eliška

2 years ago

8.0

Lovely yard with nice swimming pool. One of our two rooms had a little terrace which is unusual for riads and it was lovely. Dinner was not so great compared to other places we stayed at.

Yoana

2 years ago

10.0

Rita

2 years ago

10.0

the Riad is located in the the exit of the Médina, away from the hustle of the souks but not that far away from it. You get a sense of calmness when you get in, and not only is the Riad very beautiful but also clean and the swimming pool (cold water, a must) was a big plus after long walks in the hotness of Marrakech. Last but definitely not least, the staff is amazing!

Cons: honestly, we liked everything

Jessica

2 years ago

7.0

ver bright with sunbathing space

Cons: staff not always at reception , beds uncomfortable and breakfast very average compared to other Riads I've stayed.

Frank

2 years ago

9.0

very quiet! friendly staff

Cons: all good

Michael

2 years ago

10.0

Everything! beautiful hotel in very central Marrakech. Facilities were stunning and food was also excellent. Staff was very helpful and accommodating.

Cons: No parking but in the future just get a transfer organised by the hotel. Service offered by the hotel was excellent for transfers

Yulia

2 years ago

9.0

The room was great and very clean. The pool and the food excellent. We really enjoyed the spa massage and pedicure as well.

Cons: liked everything!

Neil

2 years ago

10.0

Jayson

2 years ago

8.0

Nice get away from the busy streets. Once you're inside the Riad, you are in a different world; I expect this to be the same for all Riads, though. The pool is nice, cold (no heating), and refreshing, especially after a hot day. There a several comfortable options for lounging around the pool. The rooftop terraces are quiet and beautiful for relaxing and stargazing. The staff was also very friendly and helpful.

Cons: Some of the doorframes are smaller than what I'm used to. I would sometimes bang my arm on the frame that bends inside of the doorframe if not paying attention. I would also need to duck through some of the doorways, but this is a cultural thing where you bow before entering rooms. Also, the private car that we booked through the Riad to pick us up from the airport was late. This was a bit stressful after arriving in our first time in Africa with 3 young children.

Konstantinos

2 years ago

9.0

Very nicely decorated riad, located in a quiet part of the medina. The swimming pool is bigger compared to the photos. The big plus is the staff, who is very polite and helpful. We would definitely stay again.

Dean

2 years ago

9.0

Very friendly and attentive staff. Lovely Riad in the Medina so not far away from the action of the souks and historical sites.

Cons: Nothing really, everything was as expected

Camille

2 years ago

10.0

Incroyable séjour au Riad charai tout était parfait l’accueil, le service, le calme, endroit magnifique et reposant avec un personnel au petit soin. Je recommande!!

Steve

2 years ago

10.0

Riad Charai is perfect for enjoying the REAL Marrakech Beautiful facility and close walk to most venues Staff is excellent Breakfast is delicious

Edwina

2 years ago

10.0

Apart from the fact that the Riad is absolutely beautiful, the staff were also amazingly helpful and friendly. The rooms were spotless and the food served was fresh, filling and delicious.

Cons: I really have nothing to say here. If I was to be picky, there was a bit of construction work happening whilst we were there but it was not intrusive and didn’t spoil our time at all.

Jose

2 years ago

9.0

Porie

2 years ago

9.0

amazing staff, lovely cooking and exceptional fusion of Moroccan and French cuisine, very comfortable and relaxing atmosphere

Cons: calm, quiet, clean and relaxing

Rebecca

2 years ago

10.0

What an amazing, beautiful riad! We were made to feel very welcome from the moment we landed in Marrakesh, with Soufian coming to meet us from our airport transfer to personally take us to the riad. Our bedroom was beautiful, with a lovely balcony overlooking the pool below and a well stocked minibar. Each morning we were served a fresh and filling breakfast, and we enjoyed our daily chats with Ibrahim before heading out for the day. There is group of amazing women who looked after the guests, and the riad, wonderfully. We spent a few days chilling on the roof in the sun, and really enjoyed how peaceful the riad was. We can't wait to re-visit and would recommend Riad Charaï to anyone.

Dlwbrown

2 years ago

10.0

Giulia

2 years ago

9.0

David

2 years ago

10.0

A tranquil hideaway away from the bustle of the Medina. Very friendly and helpful staff.

Louise

2 years ago

10.0

Beautiful relaxing riad - a haven of tranquility away from the craziness of the Medina. Tastefully decorated with large rooms. Very comfort beds pillows,etc All the staff were very helpful especially Soufrian & Ibrahim. We arrived 3 hours,late the first eve but our 3 course was waiting for us. Breakfast were also very good.

Cons: It's a good 10.minutexl.walk to the heart of the Medina & navigation in the very narrow streets & alleyways is not easy.

Andreas

2 years ago

8.0

This is a very nice Riad and the staff was extremely friendly and helpful.Everything was as expected.

Cons: No complaints at all

Lisbeth

2 years ago

10.0

Lovely stay, beautiful Riad. The breakfast and dinner was delicious, the food was brought everyday fresh from the local markets. Big thank you to all the staff, they were so helpful and welcoming.

Cons: In the rooms you could hear some of the other rooms.

Ismail

2 years ago

4.0

Cons: They charged 40 euros to book a cab to the train station.

Amar

2 years ago

9.0

Fantastic location. Beautiful Riad. Yusuf the person who helps was good.

flemming

2 years ago

10.0

Pleasure staying at the hotel. The staff is very helpful and easy to communicate with. Nice positioned in a quiet area in the medina and close to the ring road. Absolutely recommendable

DIDIER

2 years ago

10.0

Magnifique Riad offrant une décoration raffinée et de très bon goût. Un bel accueil avec disponibilité et attention. Une adresse à ne pas manquer à Marrakech…

Orestas

2 years ago

10.0

superb interrior

Cons: hard to find

Blair

2 years ago

10.0

The staff were so attentive and kind. They gave us great recommendations and helped us along our whole holiday. They went above and beyond for us.

Lizzie

2 years ago

10.0

Magdalena

2 years ago

9.0

James

2 years ago

10.0

beautiful tranquil riad in medina with wonderful staff.

Cons: nothing really. they only provide limited evening meals. would be great to have greater selection

Paul

2 years ago

10.0

clean, safe, authentic, nice breakfast, nice comfortable room, very friendly yet professional staff (all of them) if you needed something Abraham and the team would get it no problem. overall excellent hotel and service. thankyou

Cons: nothing to not like

Cigdem

5 years ago

10.0

Nous avons été très bien accueilli par Salam qui est d'une très grande amabilité et très souriant ! La chambre était propre et très jolie. Seul point négatif : le lieu est un peu difficile à trouver et situé dans des petites rues mais je recommande tout de même sans hésiter.

Magnus

6 years ago

10.0

Everything was perfect, we wished, we could have stayed just a few more says. Very helpful and professional staff, beautiful room and really enjoyable hamam. Thank you for everything. From Sofie and Magnus

Verified traveler

6 years ago

10.0

Sehr schönes Riad. Die Zimmer sind geräumig und gemütlich eingerichtet. Das Personal ist sehr freundlich und hilfsbereit. Wir haben uns sehr wohlgefühlt.

Elizabeth

6 years ago

10.0

I was nervous about this trip. Our first Riad cancelled on us. I had to book this one last minute. They were nothing short of amazing. They had a car meet us at the airport and dinner ready for us the first night even though we got there late. The room was clean and the staff was amazing. We also received spa services which were fantastic!

Nadya

6 years ago

10.0

Super séjour le RiAd est magnifique mieux que sur les photos le personnel est adorable au petit soins , très calme , propre et intime .plusieurs terrasses disponibles j’y suis aller pour mon premier voyage avec mon mari on a hâte d’y retourner

Lydia

6 years ago

10.0

Riad Charai was the perfect experience. The Riad is decorated beautifully and provides a relaxing sancturary away from the business of Marrakech. The staff were wonderfully accommodating and the chef prepared some delicious food for us on a couple of occasions. We also enjoyed the spa treatments on site and would highly recommend. The location is about a 20 min walk from the more central parts of the city, however we also ate at some brilliant restaurants much closer (about a 10 min walk). It can feel like a bit of a maze trying to navigate back to the Riad and we had a couple of frustrating experiences with local 'guides' who couldn't take no for an answer, however not the fault of the Riad and they gave great advice for navigating the city on our arrival. Overall a wonderful experience, brilliant value for money and would recommend to anyone visiting Marrakech!

Verified traveler

6 years ago

10.0

Riad Charai er et skønt sted, hvor personalet gør alt for dig. Værelset var fint og stort. Morgenmaden var lokal marrokansk med lækker friskpresset juice. Riad Charai ligger i stille område og kan være svært at finde, men personalet er flinke til at hjælpe med at finde vej.

Verified traveler

6 years ago

10.0

Loved the beauty and design of this space and the staff - especially Brahmin and the women in the kitchen - brought light and personalized the place for us. Thank you! An oasis in the busy medina.

Verified traveler

6 years ago

2.0

Dirty & uncared for. White curtains have never been washed Rugs are full of holes Pretty at night when you can’t see all the dirt

Jane Marlen Stokstad

6 years ago

10.0

Really good food, short distance to the souks, beautiful Riad, great staff and helpful with everything.

Christine

6 years ago

10.0

Beautiful and spacious Riad with great service. Nicholas was a wonderful host.

Johan

6 years ago

8.0

Hotellet ligger lite "off" vilket gör att det är lungt och skönt men det blir en bit att ta sig varje gång man ska någonstans, förutom Jardin Majorelle & YSL som ligger nära

Verified traveler

6 years ago

8.0

Hyggelig Riad med god beliggenhed. Venligt og meget hjælpsomt personale. Det der trækker ned er, at selv på luksusværelse/suiten mangler der badeprodukter, håndklæder skiftes ikke ofte nok, vandglas og lignede ombyttes ikke til rene ect.

Theodoros

6 years ago

10.0

Εξαιρετικό, μακριά από την βαβούρα του κέντρου και 2 λεπτά από πύλη. Άνετη επιστροφή με ταξί από πλατεία. Πεντακάθαρο, διακοσμημένο με γούστο και διακριτικό service

Alex

7 years ago

10.0

Perfect riad, great and friendly staff; highly recommended overall!

Verified traveler

7 years ago

10.0

Amazing riad with excellent service! The staff made our stay here amazing

Philippe

7 years ago

10.0

For the proce you pay, you wont find better in Mareackesh. Great location, great service and very nice place ! All The staff makes it great ! Ibrahim was specialy awsome.

sheila

7 years ago

10.0

From the moment we arrived we were looked after brilliantly by all the staff at this wonderful Riad. The building and grounds are stunningly beautiful and the decor and furniture quite breathtaking. Attention to detail runs through everything here .... even the bed linen was exquisite. Staff were always on hand to help, arrange trips , advise on places to go and the food was delicious.

Rafi

7 years ago

10.0

It was nice surprise to see this hidden jewel in Marakesh's Old Medina. Within walking distance of all the historic sites. The courtyard was beautiful. The interiors were done tastefully. The Manager was very helpful. His staff member Rashid was very courteous and super helpful. The competent and courteous women employees were helpful and a positive addition.

Verified traveler

9 years ago

10.0

Great staff, very friendly, excellent in catering to my allergies to nuts

Nikki

9 years ago

10.0

My friend and I had a fantastic stay at the Charai. Cannot fault it. Along one of the alley ways of the old city, enter through the black wooden door and you find yourself in tranquility away from the hussle and bussle of the streets, beautiful,traditional, yet modern. The staff, Mohamed, Yusef and Abdul were thoughtful, helpful, always on hand to assist and advise, polite, friendly and always professional. A spotlessly clean, beautifully decorated and totally relaxing Riad. A great base from which to explore the culture of Marrakech.

Verified traveler

9 years ago

10.0

Our room was very clean and the service was amazing at Riad Charai. Everyone went out of their way to help us with anything we needed. The pool area was really nice and the rooftop terraces were also great for lounging and getting some sun. The location of the Riad was also great because it is in a quieter part of the medina, but it is easy to figure out how to get into the main area by staying on the main streets. One of our favorite parts was walking from the Riad into the heart of the touristy part of medina and seeing all of the people and activity along the way.

Rasmus

9 years ago

10.0

I changed my reservation through the hotels.com app from 3 to 2 nights which was unfortunately never communicated to the hotel. Consequently we were a no-show on the first night which automatically made them cancel our entire reservation. This resulted in quite a bit of hassle as the room we initially booked had been booked by someone else when we arrived. We ended up staying one night at the sister-riad (Sharma) and one night at Charai. Charai is by far the nicer of the two so of course we were somewhat dissappointed. However the staff made every effort to make our stay as pleasant as possible and even walked us to the nearby taxi station outside their working hours to assist in booking a taxi to Agadir the following morning.

Verified traveler

9 years ago

8.0

Staffs were very friendly and helpful at the hotel. The building is a traditional Riad, if anyone wants to try cultural experience, this hotel is recommend.

Andy

9 years ago

10.0

We highly recommend Riad Charai to anyone who wants excellent value for money with a true feel of Moroccan culture, calm, tranquil and beautiful ambience away from hustle and bustle(make sure you book a hammam/spa treatment/massage - it was amazing!) Do not be put off by the location - if you are a true culture vulture and well travelled this will not phase you.It is tucked away down a dimly lit alley however at no point did we feel unsafe, even at night. The locals don't take any notice of you. Highly advise that you book/pay for your airport taxi direct through Riad Charai in advance (slightly cheaper) - their driver will help you with your cases and escort you through the alleyway which does have a few twists and turns - he escorted us to the door and into the Riad - we would have struggled to find by ourselves (It is only a 5 minute walk from the taxi drop off point) - made a mental map as we navigated our way through -no problem finding our way after that. Excellent staff especially Mohammed who couldn't have been more helpful, very professional, polite and courteous - he even escorted us to our excursion pick up point at 5am and waited to ensure we were collected safely. Has 2 lovely roof-top sun terraces for relaxing and great for watching the sun go down/ listening to the evening prayers across the medina roof tops. Breakfast very nice, also small menu serving nice traditional meals (must order at least 1 hour in advance). Lovely bathroom and soft fluffy towels/gowns.

Beth Fox-Fuller

10 years ago

10.0

As soon as we arrived, we were given a warm welcome! Followed by Moroccan mint tea and biscuits. We were then given great advice on where to go and what to do, from the main attractions to the best cafes and restaurants to visit! The hotel even offered day trips and a driver to take and pick us up wherever and whenever we wanted for a great price. Which was perfect for two girls in Marrakesh! Once ready, we entered the most beautiful room with double doors. The decor was stunning and plenty of space. There was a double cupboard with a fridge and safe inside, a grand fireplace, seating, desk, tv, large double bed and large bathroom with shower and bath! Breakfast (included in hotel price), lunch and dinner (if requested) was well cooked, with quick and great service! You sit by the pool whilst you eat, which sets a lovely atmosphere. The hotels environment as a whole was stunning! From the pool to the candles. There was even a roof top with large beds and pillows, with an amazing view of the city from morning to night! I can't recommend enough! I would 100% stay at this riad, if I ever decide to visit Marrakesh again!

emmarella

10 years ago

10.0

Wonderful riad we were Treated so well from the moment we arrived to the moment we left abdoul and the staff were very attentive ,the two ladies that did the beauty treatments were amazing and looked like the famous kardastion girls truly beautiful ,we will most certainly return to this riad and take the family ,very safe and peaceful ,

Riad Charaï

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Double Room

Breakfast Included

$184.00

Deluxe Double Room

Breakfast Included

$243.00

Master Suite

Breakfast Included

$450.00

Suite

Breakfast Included

$304.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Pets

Internet

Groups

Parking

Children and extra bed policy

Reviews (342)

Customer Reviews & Ratings

9.1 / 10

Anne

Brendon

Manuelle

Isono

Sophie

Anna

stefano

Jessica

Jessica

Cosimo

Ross

joanne

ritawX8709LD

Hilde

Philipp D.

Farid

Sébastien

van Amelsfoort

Brigitte

Marine

Mr. Sanders

Camille

Marjolein

Laura

Jeannette

Fabrice

ALAIN

Gauhar

marlène

Soraya

sabrina

MARC

Morgane Daoudi

Annalisa

Telma

Alicia