InsiderInns - Get Closer to the Dream

berylk642

4 weeks ago

2.0

Awful had to move to alternative hotel as couldn’t stay there, unsafe and unclean, left straight away after finding an alternative hotel.

844ayshab

2 months ago

8.0

We stayed in riad jalama in Medina Marrakech for 4 nights . The riad was absolutely amazing nice clean rooms , huge riad , staff very nice , the aircon was superb in all rooms. , I would recommend to someone if a few things get better here . 1: the kitchen and the fridge both were soo soo dirty and bad odour as the gutter underneath the sink was blocked . They should have repair it which they didn’t bothered . And because of that odour I felt the odour was on there plates and cutleries as well as everything was on open shelf without any covering . 2: the locker was not working but next day it was been fixed 3 : the breakfast was almost same everyday which I think could be revolve a little more. 4: the washing machine was not working and never get repaired which was a big minus to us as we were travelling since already 2 weeks and we asked for this service ahead .

Salahaddin

3 months ago

8.0

Convenient location

Safae

3 months ago

8.0

Calm and peaceful area...room is comfortable. Will surely stay here again

Bouchaib

4 months ago

6.0

Letablissement vu le prix cest correcte. Il vaudrait mieux faire des réparations surtout salle deau , la douche . Le personnel est tres sympathique.

NOUFAL

5 months ago

10.0

Staffs are very kind. I would recommend this property.

R5594PLlouises

5 months ago

2.0

This is the worst hotel I have ever stayed in. Dirty room on our arrival, air conditioning leaking and going all over the plug, toilet that wouldn’t flush & dirty bed sheets and towels. When speaking to the hotel about this they were so rude to us. Eventually moved us rooms. To find out the next day someone else had been in that room a few hours after and the air conditioning still wasn’t working. Photos on the website looked nice but the hotel is very run down. Ended up booking another hotel and leaving! Oh and the city tax 2 other British couples we spoke to has said they both paid a different price and mine was different too! We were all there for 4 nights and had the same amount of people. How can the price be different!!! DO NOT RECOMMEND.

El Hassan

5 months ago

8.0

Good location; not far from the city most known places

ALAIN

5 months ago

6.0

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Mohammad Shamim

5 months ago

2.0

The property was damaged and mould.

Feefeeli

6 months ago

2.0

This place is so run down. The toilet seat does not fit the toilet, part of the headboard was missing, and there was cat poop in the public washroom. We left early and they would not refund us that ine night early that we left. I am very disappointed and would not recommend.

Fiona

6 months ago

4.0

This is place is so run down. The toilet seat doesn’t even cover the whole toilet. Part of the headboard was missing. The chairs at breakfast were filthy, in the lobby washroom there was cat poop in the sink. Just a gross place. We left early and they would give us our money back for the one day early that we left. We left for a better hotel because this place was not good.

Jamal

6 months ago

10.0

Personnel sypathique et au service du client. Je recommande

Gwynn

6 months ago

10.0

The staff was very friendly and helpful, had a great experience!

Tosin Segun

6 months ago

10.0

Stayed here for 5 days, the staff were warm and friendly. I particularly liked the location of the property, quite easy to locate. Good variety of breakfast also. I enjoyed my stay.

Ahmed

7 months ago

4.0

Nie wieder! Überteuert und dreckig

Carron

7 months ago

2.0

It was more of a 1 star place definitely not 3 star, the pillow cases & sheets where not changed from the previous people and they had a bad smell, the bed was rock hard, the room was dark and stank, tge whole place was aweful, the elevator got stuck, mosquitoes everywhere, the location was not so good, we booked 2 nights but checked out after the first night and forfeited the 2nd nights cost!

Stephanie

7 months ago

6.0

Hôtel très propre nettoyage des chambre tout les jours personnel aimable serviable chambre spacieuse l’hôtel calme et bien desservi part le bus 1.point négative chambre pas assez de rangement pour 1 semaine.internet pas très bien niveau réseau petit déjeuner correct.

nuria

7 months ago

8.0

Muy lejos del Centro Precisas taxi

Johann

7 months ago

10.0

Très bien, je recommande. Personnel à l'écoute.

Andrea Maria

7 months ago

8.0

Good and simple accomodation with very clean rooms and attentive staff at a very good price. Excellent city bus service to Majorelle garden, Gueliz, Jemaa el Fna and the Medina. I would definitely recommend this place. Make a reservation for home made couscous dinner on Friday evening dine-in, guaranteed heavenly food!

MO

7 months ago

4.0

Property needs lot of maintenance and improvements, no more than $30, the Hotel only to sleep, no Hair dryer and Iron

Kianmatthias

7 months ago

10.0

Everything I want is nearby and the staff is excellent. Everyone treated me like family.

I7799WXstephanier

8 months ago

4.0

The building on the outside is run down with a broken walk through detector blocking the doorway. The reception was very welcoming and we were escorted to our room by one of the men who work there. On entering the room we were shocked to find the state that it was in. For example, there was a hole in the door stuffed with a piece of tissue paper, theres an electrical panel open in the bathroom, the curtains were ripped from the curtain pole, the window beside the bed didn't lock properly and had a plant pot situated underneath it allowing everyone easy access, the place was also very dirty with cigarette burns on the sheets and grubby looking blankets. Upon asking to change rooms we had no hassle and got a new room straight away. Although not perfect this room was a lot cleaner and presentable, however still had the hole in the door, this time covered with duct tape and theres no door handle. Another thing that i have to make others aware of is that the breakfast is incredibly disappointing! We were met with a small 'buffet' which consisted of stale cake, cold boiled egg, and cold pancake. The coffee was look warm and no juice was provided. There is a pool however the area its in is run down. If i were to come back i would stay somewhere different and wouldnt recommend it. It needs a make over. Very friendly staff though and very helpful x

Jared William

8 months ago

8.0

Staff were extremely kind and helpful, made for a really pleasant stay. With included breakfast and an outdoor pool, it was the best choice for a solo traveller such as myself

Julieta

8 months ago

6.0

Hotel itself was outdated. Bed and pillows was very hard. Lampshade was broken. Toilet was very old. Staff was very helpful though. Very friendly

Tonje

8 months ago

4.0

Du får ikke hva du forventer utifra bildene, og prisen kan heller ikke forsvares. Dårlig beliggenhet og rommet (junior suite) er belyst med en svak pære, slangen til dusjen er ødelagt og betjeningen fant ikke hårføner.

KAI HALLVAR

8 months ago

8.0

Bra rom men dårlig bad

Verified traveler

9 months ago

2.0

Leaky sink flooded our room and soaked our cases and bags, had to check out earlier. Also cleaners didn’t bother servicing the room the entire stay. Wouldn’t book again.

Mark

9 months ago

10.0

First the staff was excellent. They were accommodating. They wanted me to be happy with my stay. There was a small hiccup but when I mentioned it to the front desk it was addressed immediately. A speedy response. Great personnel. My stay was short, only three days, and memorable. They assisted in some snafus that occurred while booking trips and tours and excursions. Wonderful and friendly staff. Highly recommend.

Laurence Therese Risaletto

9 months ago

2.0

Hôtel très bruyant mal insonorisé Douche salle mal nettoyée Bac de douche cassé qui fuit dans toute la salle de bain Personnel très gentil qui nous change de chambre mais nettoyage pas top non plus et bac de douche qui fuit toujours Personnel très agréable mais hôtel décevant

Einar

9 months ago

8.0

Good: -Very friendly and helpful staff -Comfortable bed and good cleaning -Good location Bad: -Awful condition on the bathroom -Very bad wifi reception in the hotel room -The pool was closed during my entire stay

Armando Olimpo

9 months ago

2.0

Una porquería de hotel, de hecho nos salimos para cambiarnos de hotel! Estamos esperando a que nos haga HOTELS.COM el reembolso de lo pagado. No hagan caso de las fotos que presenta ese hotel, son falsas!!!

Nomad547951

9 months ago

2.0

every think is not good very bad hotel,i will give o star if i could the only ok think is the location,do not book there i didn't check the reviews before booking ,DO NOT is like you puting ur money in the bin. never ever book there again,am so upset i don't know what else i can say

Anees

10 months ago

4.0

In brief the hotel condition and facilities were absolutely against and opposite the photos shown on the website. Will never book it again

Nabil

10 months ago

2.0

Socios no estaba en guiliz es lijo no es un Riad es mentira cuidado con esto chico de el desayuno con mal servicio y mala cara nada de comer ni beber es una vergüenza todo los días

Linda

10 months ago

6.0

La chambre était propre mais la télévision ne fonctionnait pas. Les serviettes très vieilles et décolorées. Nous avions fait la réservation d’un taxi via l’hôtel pour l’aéroport qui n’est jamais venu.

Shayera

10 months ago

2.0

The worst hotel i have have stayed at. Everything is dirty. The bed had hair all over it and cigarette burns. The toilet was disgusting. Will never go back.

Vaishali

10 months ago

2.0

Booked under assumption of riad, it’s not a riad On arrival room was not ready at check in time, bathroom rail broken and facilities not working. Toilet not flushing properly and hotel staff tried to convince us that the flush was functional. Room service phone not working and not connected and we had to go downstairs for room service Room also unclean and the balcony door was unlocked when we came back into the room after the day hence security risk of break in Due to Expedia phone not connecting and due to last minute hotel prices unable to change hotel and had to stay in this hellhole. Bathroom wall plaster also broken and bathroom kept flooding. Bed sheets had to be changed as not changed and previous customers had nailpolish on. Sheets had holes in it and not sure if had bedbugs City tax taken in cash and not card Asked for more shampoo, soap, towels as not enough for our stay and not provided. Staff limited English Unable to sleep due to thin walls and door was being slammed to be shut by staff and neighbours. Advertised to have a spa, does not have a spa on site Only good thing was that a McDonald’s was nearby and that the bus stop was opposite. Better to stay in medina or menara mall area avoid

Journey68207669802

10 months ago

2.0

Went for a visit with a female friend for 4 nights. Room smelled funky, located the smell to the beds and thought it was the sheets. Realized the last night it was bed bugs. Had eczema and horrible rash that got treated back in Sweden. Creepy men following us around the areas. Awful breakfast. Beds were like sleeping on cement blocks. Extremely cold rooms. The hotel would be very nice if it got a proper renovation and better management. Overall beautiful facility

Aaron

11 months ago

6.0

The house is beautiful but needs work. The towels, beds, ventilation, soaps, and general condition all do not meet what this house deserves yet. The staff are very friendly though and well meaning. Hopefully they will restore this house to its glory one day.

Jens

11 months ago

4.0

Das Hotel wird mit Bildern und Beschreibung beworben, welche nicht mit der Realität übereinstimmen. Es gab kein Restaurant, keine Bar, das Schwimmbecken war leer und die Zimmer entsprachen nicht den Bildern. Diese sind wahrscheinlich nach der Eröffnung, vor zig Jahren gemacht worden. Das sogenannte kontinentale Frühstück war nichts. Der Frühstücksraum war sehr kalt. Das ganze Hotel wirkte eher wie ein Kühlschrank. Selbst der geringe Preis für die Übernachtung ist nicht gerechtfertigt. Wir empfehlen das Hotel nicht weiter.

956akshayk

11 months ago

2.0

I had an incredibly disappointing stay at Riad Marrakech House, and I strongly urge everyone to avoid this hotel. Everything they advertise – from being multilingual to offering room service and an outdoor swimming pool – is a complete lie. Even drinking water is charged. Breakfast was cold, boring, and unappetizing. The toilets were smelly and unclean, despite the cleaning staff doing their best. The problem is clearly with the management, who seem completely negligent about maintenance. The beds were rough and uncomfortable. I initially booked a suite, but on my last day, I was moved to a standard double room under the excuse of maintenance. Later, I found out it was because they gave my suite to another guest. I had paid for seven days in advance! This hotel is a scam. Don’t waste your time or money – stay elsewhere. Never again!

Donatienne

11 months ago

10.0

Personnel très professionnel et très accueillant

Dave

1 year ago

8.0

Happy for the price. Pool was closed despite 31 degrees but it was November. The hotel is in line with the standard to expect and if you are a first timer you may feel it is lacking in ways. Go without expectations and you will be pleasantly surprised. The staff at the hotel were great and helpful. It was quire at night and taxi to the main square is 5 euros. I would recommend this hotel on price and location. Parking is easy although I don’t advise renting a car as driving in Marrakech is challenging.

Arturo

1 year ago

8.0

Bien en general para el precio que se pago , personal atento , instalaciones limpias, habitaciones sencillas , desayuno muy básico. Si regresaría

Tommy

1 year ago

8.0

Good

Joshua James

1 year ago

10.0

Get what you pay for good adequate hotel

James

1 year ago

10.0

The hotel was beautiful and staff were very freindly. There were a few beggars outside, but otherwise the area was nice.

Stebbings

1 year ago

10.0

I love the stay the employees didnt feel like employees I felt like I was coming home and they was there waiting on me.

June

1 year ago

8.0

This property had such poor reviews, but I thought I’d see. The reviews were not wholly incorrect but I think my expectations were very different to others. I wanted somewhere safe, accessible with a good shower & clean sheets. That’s exactly what I got! The building definitely needs refurbishment, paint woodwork etc, but it’s uniquely aged ….. I loved it there.

Raúl

1 year ago

8.0

Hospedaje aceptable y de fácil comunicación a la medina y lugares turísticos, agradecer a Jalliba por su amabilidad.

norma

1 year ago

10.0

Bra personal trevlig miljö

Naoki

1 year ago

10.0

The bathroom was a bit inconvenient to use since it didn’t have a door, but aside from that, it was clean and quiet. Overall, we really liked the place.

veronique

1 year ago

2.0

Cet hôtel devait être beau et plutôt bien placé. Malheureusement il est en piteux état. Il manque cruellement d’entretien. Le premier jour les évacuations de notre chambre étaient bouchées. Nous avons changé de chambre. C’était guère mieux. Les salle d’eau sont moisis, les draps rapiécés, les boutons de dressing décollés. Les cousins des 3 malheureuses chaises longues font peine à voir, la piscine est verte et j’en passe Les petits déjeuners légers, pas un fruit et les derniers jours plus de chocolat en poudre….c’est très dommage. Cependant le personnel est aimable et semble faire ce qu’il peut pour nous satisfaire mais il n’y a plus comme ils disent…

Christian

1 year ago

6.0

It was okay. The hotel would have been good when it was first opened but lack of maintenance it’s making it look it’s glory

JOSE

1 year ago

2.0

Tuve que buscar otro hotel, estaba inundado

WAKIM

1 year ago

6.0

Le personnel était très accueillant et souriant, la chambre spacieuse et correcte mais manque d'entretien (porte d'entrée cassée et cadre non fixé, pomme de douche qui fuit, pas de savon, pas de champoing, pas de porte serviettes, poubelle non vidée. Un point très négatif: au rdc, coté salons, des résidents mangeaient, s'affalaient sur les canapés et laissaient leurs déchets sur place !

Sagrario

1 year ago

6.0

Ubicado en la zona nueva no tan cerca del centro

Mehtab

1 year ago

8.0

Its nice and quiet place very relaxing. The room is clean and tidy. Staff is friendly and helpful.

Mehtab

1 year ago

8.0

Its a nice place easy to commute to nearby locations either by walk or by transport. Staff are friendly and nice. Room is clean and tidy.

Muhammad

1 year ago

2.0

This property needs to renovate all bathrooms, because shower and sink drains were not working right as water was still staying there after top until sufficient time had passed. Second, there were some ants crawling around and on the bed. Fumigation is recommended. Bed sheets had stains and they must be washed cleanly.

Amber

1 year ago

2.0

Terrible place! Was run down and dirty. Bedsheets had some kind of crust caked on them, toilet did not work, shower was dirty, as well as the towels. When we walked into the hotel we were met with the chambermaid throwing out the dirty mop water out on the front door step. We immediately called Expedia to help us with getting our money back, because there was no way we were staying. Eventually we were reimbursed, as the hotel manager knows that it is not worth it to even try to stay here. Do not be like us, and avoid this place at all costs!

Aline Beatriz

1 year ago

8.0

I would love to give this hotel a higher rating because we were warmly welcomed, and the staff were incredibly helpful and attentive. The hotel’s leisure area is very pleasant, and we thoroughly enjoyed the pool. The breakfast service is basic, but I personally liked it. The location is also excellent—just about a 3-minute walk to a bus stop that takes you quickly to the center of Marrakech for only 5dh. However, the downside, which is crucial for a good stay, was the bed. After a day of exploring, all we wanted was to sleep on a soft bed, but unfortunately, it was very hard and uncomfortable. I believe this is the only thing I would improve in this hotel, as it’s a very important aspect of any stay.

Rudolph Alexander Xavier

1 year ago

8.0

I was slightly apprehensive before I arrived, because I had read several bad reviews of the hotel. But either the hotel has improved A LOT in the last year or so, or those bad reviews are EXTREMELY unfair. The hotel staff were both lovely and helpful. The beds were comfortable. The rooms were clean. it is a 3-star hotel, so it does not have some of the luxuries people who stay in more expensive hotels might be used to, but it was very good for what it was. The pool is not very big (and you have to be a little careful because there are some sharp tile edges on the bottom), but it is clean and big enough to swim in. The breakfast is OK, but nothing special, which doesn't really matter, because there is a very nice bakery just a few doors up the road. It's a convenient bus ride (No 1) from the Medina. I stayed for a week with 2 teenaged children (17 and 15). The neighbourhood is not exactly picturesque, but it's quiet and easy, because it is not in a touristy part of Marrakech. We were perfectly happy with the hotel and would recommend it to anyone who does not want to stay right in the centre, but is close enough to it to go in and out.

frazercoglan

1 year ago

10.0

Arrived at the hotel and was impressed by the exterior of the building and proceeded to book in . Our first room didn't have a balcony, and as we were travelling with our daughter who has limited mobility we went to reception for a room change. Karim on reception was very understanding and we were offered a room on fifth floor with balcony with no issues, infact Karim turned out to be really helpful and a genuinely nice man. Now this is where some people are mistaken in previous reviews, this hotel is typically Moroccan and is furnished as such,which gives you the authentic atmosphere , you realise your in Morocco . Our room 504 was perfect for us, furnished in typically Moroccan style with air con which worked great in the hot weather and hotel wi-fi which also worked for Wattsapp to make the folks at home jealous LOL 😂. (We live in Windermere where they just had their first frost while we baked in 35C.) The rooms were serviced nearly everyday by Ilam and Ikram who are lovely ladies who work in searing heat but still have a smile every time you see them, so no complaints whatsoever about housekeeping. So to summarise if you want to stay in an authentic Moroccan hotel, that is spotless this is an ideal choice, and for those who have scored the hotel 1 star, maybe you are better off at Morecambe munching on fish and chips and moaning about everything. Finally i have to mention Layla a lady who we think maybe the owner, many thanks to you and your staff you are amazing people, you made our holiday really special, 5 stars from us. Xx

Meryem

1 year ago

6.0

Ok for en ovenatning

Gledson

1 year ago

8.0

O Hotel tem boa localização e é muito bonito, parece que já viu dias melhores, como muitas outras coisas no Marrakech. Os funcionários são muito solícitos, ajudam em tudo o que é um grande diferencial. O café da manhã é bem básico e aconselhável descer cedo para evitar esperar reposição. O hotel tem uma estrutura incrível, mas infelizmente não está aproveitada.

hassane

1 year ago

10.0

Rien à signaler.Tout était parfait.Le personnel était tres accueillant et serviable.La chambre était propre et confortable. La télé et l'air climatisé fonctionnaient très bien.Le rapport qualité/prix est résonable.

Daniela Sofia

1 year ago

2.0

I booked this property for a 3 days stay. I had to find another hotel within a hour. We moved at 2am. The place was disgusting. From the doors onwards. Everything was dirty and/or broken. Dirty linen. Mouldy shower. Dust everywhere. Not adequate for any stay. I felt sick If you are reading this. Dont make the ae mistake as me on giving it a try. RUN

Muhammad Zohaib

1 year ago

8.0

Extremely affordable hotel, good value for money! Rooms are clean and cosy! Staff and service are excellent, they help and accommodate you as much as they can! Location is also nice, slightly outside the hustle and bustle of the inner city, so quiet and peaceful! Located next to some incredible restaurants! Would highly recommend if you’re on a budget!

Rachel

1 year ago

10.0

Antique, typical Riad with Moroccan decor, nice spacious common areas and nice pool. The room's TV has four channels not even watched because of all the activities. Easy access by local bus, taxi, walking to anything. Very relaxing. Nice staff.

Grant

1 year ago

10.0

Excellent service and helpful staff. Take bus 1 to city for 4 only and enjoy.

CHUKWUEMEKA V.

1 year ago

8.0

Was within proximity to transportation.

KabiyesiPrince

1 year ago

8.0

A hotel with a difference. All the staff are very friendly and helpful. The breakfast is really good with mint tea and 90% Moroccan. The rooms are well maintained with working air-conditioner. We had a balcony with a good view of the street. It is sad that the hotel does not subscribe to international tv channels. You may have to learn Arabic to watch the scanty channels available. This should be reviewed asap as visitors come from all walks of life and need to be updated especially about their country of residence.

Maryse

1 year ago

4.0

Tout dans cet hôtel est vétuste et en mauvais etat. Le petit déjeuner est moyen. La piscine est en fait un bassin qui ne fait vraiment pas envie de s'y baigner. Seul le personnel est souriant et essaie de faire pour le mieux. Très mauvais rapport qualité prix. Nous conseillons vivement d'éviter.

Kashish

1 year ago

2.0

The pictures don’t do justice. It’s not at all like the picture. The bedsheets had wholes in it. The washroom smelled. I have a whole list of things. Save your money and don’t book here

Verified traveler

1 year ago

2.0

J’étais dégoûtée de l’état de la chambre et des toilettes.Quant aux draps de lit et de bain, ils étaient vraiment sales. Je ne pensais pas cela existait, en plus les photos sur leur site ne reflètent pas la réalité. J’ai passé 8 horribles nuits malgré qu’il nous ont changé de chambre, l’état des draps, la qualité du wifi et la saleté des vaisselles me laissent sans voix. J’ai perdu de l’argent et j’ai vécu un mal être.Je vous le recommande pas.

Alexandra

1 year ago

6.0

Personnel tres serviable mais a regretter le bruig (ascenseur tres bruyant ,chaises de la salle de petit-déjeuner font beaucoup de bruit ainsi que les climatiseurs difficide dormir sereinement

Mehtab

1 year ago

6.0

Poor wifi connection, room door lock was broken.

Maria

1 year ago

10.0

Muy bien, lo único que muy descuidado pero si es verdad que el personal y demás muy buenos

Omer

1 year ago

6.0

Aucune insonorisation pour fermer les portes des chambres il faut tirer ce qui fait un bruit une résonance trop forte On entend chaque porte de chaque étage qui nous réveille a chaque instant Les fenêtres laissent eux aussi le bruit des voitures

Francisco

1 year ago

10.0

Estaba todo bien para ir y estar tranquilo y despejarte muy bien el único pero que pondría era que tenías que bajar a primera hora para desayunar bien porque empieza alas 7 hora local asta las 10 y si bajas sobre las 8 o 9 ya apenas hay nada ese es el único inconveniente que tengo por lo demás todo muy bien el personal el hotel todo

Daniela

1 year ago

10.0

Very nice Riad, clean, location 1 hrs on foot from Medina, or by bus N1 only 17-20 min to Mwdina .Bus stop is only 1 min walk from hotel. Staff is very friendly and responsive to guests needs. Breakfast is traditional from Morroco.

myriam eliane

1 year ago

8.0

L’hôtel est loin du centre. Petit déjeuner 8h30 déjà vide. Bruyant (mal insonorisé). Personnel sympathique

Brian

1 year ago

8.0

Old sheets and towels very grey, broken bedside furniture, lovely staff and good location and price, other family members had furniture that wasnt broken, but towels and sheets need a bleaching

Ismail

1 year ago

10.0

Was a very pleasant stay and the hotel is close to many famous restaurants. The staff are just amazing and the in the reception they have the most beautiful botbotha cat ever 😻😻😻 sukayna 7yt 2lbi!!!

Karim

1 year ago

10.0

Great place in great location. Very friendly staff. Breakfast was varied and generous buffet style. Rooms quite and comfy.

rahmattullah

2 years ago

8.0

Macdonalds near hotel

sandrasH5124JI

2 years ago

2.0

On arrival we were welcomed with a metal detector outside the door. We were told 25dh tourist tax per night each. We asked where the local shop was we were told everywhere but could not see any. We were given a bottle of water each which was very nice then to be charged for it next day 15dh per bottle.hotel is very dark and run down, we went in the pool once but got out as there were loads of dead flies. Our bathroom didnt close and we got biten by bed bugs i went to reception to show them but was told they will clean room and that was that. We paid for bed and breakfast but once looking at the breakfast there really wasnt no choice only 3 types of bread , bowl of boiled eggs and dry slice of cake in end we chose to go out for breakfast. We went downstairs wanting to go explore but had to keep finding people as they kept locking the doors so we couldnt get in and out . Plus side is it is right near a bus stop, good cafe and shisha place but you need to really find them as reception unhelpful. My fault for not believing the reviews but now i know they are true loved Marrakech but would not stay here again.

grahamhC7124NF

2 years ago

2.0

Don't believe the photos on the website. The whole place is tired and rundown. The breakfast is awful. I even saw the waitress put unused bread back in the basket after a guest left it on his plate. They also tried to cheat me on the tourist tax. It is lacking maintenance. One good point, the local bus stop into town is is close, cheap and clean. Make sure you agree a taxi fare before entering the cab.

564irfanm

2 years ago

6.0

I rarely take the time to review but I felt some reviews were unfair. I was worried after reading the reviews after I had booked. I think most are unfair. I think people are confusing this for a 5* The prices for a couple are a little more than you would pay for a shared room in a hostel. The hotel is basic and was more than adequate for our stay. contrary to some reviews I found the staff very friendly and polite. The breakfast is basic and buffet style. A selection of 3 types of bread, boiled eggs, Green tea, coffee, pastries , Cakes, juice, msemen, cereal and a microwave to warm things if you need to. The hotel is slightly further than most but perfectly accessible. 10 minutes in taxi 13-15drh in day 30dh at night £1.5-£3 cheap. Taxis easily flagged down on the main road opposite. language is possibly an issue as other than 1 or 2 they dont really speak english. They were upfront about pricing and whilst some things they do try charging a premium for in comparison with the shops outside they are not too dear. Like everything in Marrakesh be streetsmart, ask for clarification of charges and question any charges you feel are incorrect. I was asked to pay taxes on my checkout and I had already paid it on arrival. I questioned it and he quickly corrected his error. whether he was hustling or just made an error I dont know but he was polite and corrected himself. From the old pictures on websites and from the foyer it is obvious that this place was once quite nice. it is at present tired and needs a refurb but this is reflected in the price. This is Marrakesh, the hustle is real. do your research and book something that is appropriate for you in your budget. dont book 3 star and expect 5 star. hope this helps someone considering booking I enjoyed my stay.

Verified traveler

6 years ago

6.0

The property was to far to the city centre and it wasn’t easy to get around

Verified traveler

6 years ago

8.0

Hotel was good, it was in a good location, had many things close by, staff then are magnificent, very attentive and friendly, simply the breakfast was very poor

Lahcen

7 years ago

6.0

Average hotel..Don't expect quality service!! Tv was broken, No remote.

Verified traveler

8 years ago

8.0

Took my mum for her birthday. Really great hotel, staff friendly and helpful. Staff able to point out tourist points of interest which really made our holiday. Also gave advice on taxi prices and local cost of thing to stop us getting ripped off. Every one has said about the breakfast however for me it was ok for me , I'm not a big morning eater therefore it provided me with enough energy to get through a morning of sight seeing, however I can see how the limited option can become monotonous.

sam

9 years ago

8.0

We went there for our Honeymoon and we enjoyed our stay there. The Hotel style was beautiful and the staff were helpful and friendly. The pool was a relief from the heat although it was cold, however the outside temperature was up to 42℃ and cooled you down nicely. The breakfast could be alot better. The food was good but had poor choice and ran out of a few things. Due to this I can't give this an excellent which it really deserves. Samir the receptionist was very friendly and helpful with anything that needed tweaking and when ordering drinks etc. He also offered advice on proper prices of items as it is easy to overpay for items in the souks. Mohammed was also very nice and it appears he is the general guy that pretty much does everything behind the scenes. I would recommend this hotel although tea's and coffee facility in bedrooms would be a nice touch. The safes are good but need to have battery changes more often. We never been to Morocco before and got nothing to compare it to other hotels, although we would stay there again. The Hotel was opposite a bank and had decent restaurants around. The No 1 bus stop was very close and it's a good way of going to into Medina. We wanted to stay longer and please be aware of a government tax of 25 Mad per person per night you stay. This is not the for the Hotel.

gareth

9 years ago

10.0

Nice hotel room 201 is great, wifi worked well nice pool, breakfast could be better

Verified traveler

9 years ago

8.0

Excellent staff who are very friendly and approachable, nice location and well maintained hotel

Sarah

9 years ago

8.0

This was a last minute booking (our original was full!) The stff were excellent, rooms comfortable, breakfast plentiful and greaty value too! Its a little out of town but a cab is cheap as chips so no worries there.

Liz

9 years ago

8.0

The Riad is in an ideal location for visiting the top sights in Marrakech, we mainly used the No. 1 bus to go into the central Medina and square-easy and cheap. The staff were very friendly and helpful. The rooms are quite small but suffice, ours also had a small balcony with table and chairs. There are no coffee making facilities in the room or hairdryer. Air conditioning worked very well. The Riad is traditional in decoration, beautiful tiles. There are restaurants, bakery, pharmacy and small shops within a couple of minutes walk from the Riad.

mohammad

9 years ago

8.0

Very nice hotel & very friendly Staff the boss of the hotel was very friendly also

karim

10 years ago

10.0

It was a beautiful hotel with very warming staff. Very clean. And for me that's number 1 on my list. I was shocked considering it was one of the cheapest I've been too. The only one thing that drops the score from 10/10 to 9/10 is my shower drain was blocked, but hey it's Africa. No big problem not my drain. I have been to other big name hotels in Marrakech and they don't come close in hygiene. Special thanks to simo who works there. He was very very helpful. I shall only be staying at this hotel from now. So I will see you soon

karim

10 years ago

8.0

Bathroom was leaking. Couldn't sleep due to mosquitos. Overall, the price was interesting compared to other hotels. Can go back again.

Verified traveler

10 years ago

10.0

Excellent staff who are very friendly and approachable. The hotel is slightly away from the main attractions about 10-15mins from the medina but the location is as a result quieter. Patisserie amoud near by by is very good.

Riad Marrakech House

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Junior Suite, 1 Double Bed

Breakfast Included

$72.00

Superior Room

Breakfast Included

$65.00

Standard Double Room

Breakfast Included

$52.00

Standard Single Room

Breakfast Included

$54.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Pets

Children and extra beds

Check-in & Check-out

Accessibility

General

Check-in & Check-out

Children and extra beds

Reviews (102)

Customer Reviews & Ratings

6.6 / 10

berylk642

844ayshab

Salahaddin

Safae

Bouchaib

NOUFAL

R5594PLlouises

El Hassan

ALAIN

Mohammad Shamim

Feefeeli

Fiona

Jamal

Gwynn

Tosin Segun

Ahmed

Carron

Stephanie

nuria

Johann

Andrea Maria

MO

Kianmatthias

I7799WXstephanier

Jared William

Julieta

Tonje

KAI HALLVAR

Verified traveler

Mark

Laurence Therese Risaletto

Einar

Armando Olimpo

Nomad547951