InsiderInns - Get Closer to the Dream

Grace

2 weeks ago

8.0

Wonderful atmosphere, huge bedroom with private terrace. All staff were exceptional. Food very good if a bit limited.

Cons: The plumbing was a bit suspect and the property needs perhaps a refresh. The distance to the city is a bit limiting; you need to really plan your day.

nadine

2 weeks ago

8.0

L hôtel est magique ,authentique dans ses bâtiments et son atmosphère. Un bel endroit pour faire une pause du bruit de Marrakech. La cuisine est délicieuse et le personnel très tres sympathique. Les chambres sont grandes et on trouve de nombreuses terrasses et petits salons dans l établissement..

Cons: Les aboiements des chiens la nuit.. Le refus d un petit café à 6h 30 le matin du départ ! Je regrette toutes les poubelles dès que l on met le nez à l extérieur dans le village.. .

2 weeks ago

10.0

Jens

3 weeks ago

9.0

Venom

1 month ago

10.0

La vue est incroyable ! Ainsi que tout la structure qui est tout aussi incroyable ! Le personnel très a l'écoute et aux grands sourires

Marek

1 month ago

9.0

Pool cleaned on daily bases and it was spot on. Crystal clean water. In October temperature was perfect when outside was 33 deg. Breakfast simple, but big enough and fulfilling till lunch. Really good home made dinner dishes. For cats lover, this is right place

Cons: Place is a little remote, but hotel provide free shuttle to Marrakech,

Alain

1 month ago

8.0

La bâtisse est magnifique. Les chambres sont spacieuses et confortables. Le lieu est tranquille. Le restaurant et les employés de celui-ci se sont montrés adorables. La nourriture était bonne. La piscine au top et vraiment un plus pour se détendre quand il fait si chaud. La présence des petits chats. Système de navettes proposé le matin et le soir "gratuitement". Les chauffeurs étaient au top. Merci à eux pour ces moments de partage lors de nos nombreux trajets ! Merci également à Philippe qui a toujours été soucieux de notre bien-être lors de ce séjour.

Cons: Les receptionnistes ne sont pas toujours très agréables et nous font bien comprendre que ce sont eux qui décident. Transfert de l'aéroport à l'hôtel et vice versa cher.

Anne Lise

1 month ago

9.0

Le lieu est très beau et reposant, parfait pour passer quelques jours hors du temps On peut manger sur place et la nourriture est bonne

Cons: Un peu loin de la médina de Marrakech C'est bien sûr précisé et il y a une navette par jour proposée, sinon aucun soucis pour organiser un transfert avec chauffeur avec frais supplémentaire

Giovanni

1 month ago

9.0

Siamo stati molto bene in questo luogo molto suggestivo, immerso nell'oasi di Skoura Cena eccellente con pietanze della tradizione marocchina, cucinare con maestria

Cons: Ho prenotato solo una notte. Meria ti piu

Carlo

2 months ago

10.0

Nous avons adoré notre séjour ! Surclassés dans une suite magnifique, nous avons été touchés par la gentillesse du personnel et le cadre authentique du lieu. Le responsable, Philip, très sympathique passionné et attentif, nous a expliqué avec cœur son association dédiée aux chats, dont la présence apporte beaucoup de charme. Nous avons adoré chaque chat qui venait nous voir, rendant l’expérience encore plus unique et chaleureuse. Situé dans un petit village paisible, un peu en retrait de Marrakech, l’endroit est ressourçant avec le chant des oiseaux et une simplicité très agréable. Nous recommandons vivement et remercions chaleureusement toute l’équipe !

Gaynor

2 months ago

7.0

I stayed here 20 years ago, and it is still a stunningly beautiful building. It is quiet and tranquil, perfect place to escape but with a shuttle if you want to go Into Marrakesh. The Hammam is great also.

Cons: I first stayed here 20 years ago when it was 5 star and had a fabulous chef. Now the food was just adequate and only Moroccan in the evening, and not even croissants in the morning. The building is stunning but in dire need of investment. The staff, some were lovely and one was surly and told me off for speaking French.

LowieDeseyne

3 months ago

10.0

Prachtig hotel op een halfuurtje rijden van Marrakech. Ideaal om aan de drukte van de stad te ontsnappen en volledig tot rust te komen. Geweldig zwembad en heel vriendelijk en behulpzaam personeel.

Cons: Geen enkele opmerking over ons verblijf.

Helen

3 months ago

9.0

Lovely chill out hotel with very accommodating friendly staff..food good and massage excellent.

Cons: Not anywhere to walk round or do close to hotel.

Laurent

3 months ago

10.0

Un très bel endroit où le temps a fait une pause, l‘espace d‘un séjour hors du monde

Samantha

4 months ago

10.0

Le cadre est somptueux et chargé d’histoire. Tout le personnel de l’établissement est aux petits soins. Le restaurant est irréprochable. Les soins Hammam sont de qualité. Ce séjour fut un moment suspendu hors du temps. J’aurai presque envie de garder ce bijou secret!!!

Vanessa

4 months ago

9.0

Hamid🤪

4 months ago

9.0

Imad

4 months ago

10.0

Very friendly staff, calm location, beautiful hotel

Kevin

5 months ago

8.0

Meals were excellent and the staff was amazing. It’s a bit far outside of Marrakesh but otherwise a fabulous option.

Safwene

6 months ago

9.0

Thanks to Foued reception and restaurant All the staff were great !

Ian

6 months ago

9.0

Stunning renovation. Authentic. So quiet & calm. Great pool. Big rooms & lots of outdoor relaxation spots to choose from. It’s a few km out of city & on edge of quiet village…it’s a place for a few days of total relaxing!

Cons: Intermittent hot water. Limited eating options

Volker

6 months ago

9.0

The Suite was wonderful

Cons: The Food was very bad

Beverley

6 months ago

10.0

Lovely well thought out design- id like to meet the architect & interior designer. Everything you need on site. Slightly difficult to find as another hotel in town with same name.

Cons: Nothing to dislike though the manager got slightly panicky & overwhelmed trying to communicate with clients & staff

Frank

6 months ago

8.0

Cons: The way to go to ( very special to drive ) and to find ( not to miss!) the entrance of the hotel.

Alisha

6 months ago

10.0

Really wonderful stay for our first time to Marrakech! We were happy to be out of the chaos of the city- the road felt like a sanctuary. Delicious food and lovely wait staff. The shuttle to town was very helpful as well!

Dhanesh

7 months ago

8.0

The property and all amenities

Cons: The size of WC

David

7 months ago

10.0

CARAVAN SERAI is my favourite place to visit and spend time, the hotel facilities are exceptional, the staff are out of the world outstanding, this hotel deserves 5 golden stars and more. Have stayed here many years now and every time the experience has been even better. highly recommend this hotel. By far the greatest place to stay in Marrakesh.

Cons: nothing to not like this place is the greatest get away.

Abigail

7 months ago

6.0

Disappointed to have been hurried out before check out time especially as I’d already had to change my booking without any apology.

Rachel

7 months ago

5.0

We stayed here over 20 years ago and it was exceptional. Unfortunately this time it wasn’t so good. We had to move rooms as there was no Wi-Fi in the room we had been given. The air conditioning in our new room didn’t work, it was so hot at night as we couldn’t open the doors or windows because of mosquitoes and there is no netting to stop them coming in. One of the beds was so hard my husband and I had to take it in turns to sleep in it. Needless to say we didn’t sleep very well the whole stay. Last time we stayed the food was amazing, fresh salads, freshly squeezed strawberry and kiwi juice etc this time the food was average at best. We found a clump of cat hair in a salad we ordered for example. We found out that the management had changed some years ago and it just felt a bit run down and run into the ground now, such a shame as the building it self is beautiful. Disappointed and won’t be going back I’m afraid!

Francesca

8 months ago

10.0

The room was super spacious. The staff was professional, kind and they met our request. It was quiet and that's why we chose a Riad away from the Medina. Excellent price.

Cons: nothing

Claudia

8 months ago

10.0

- I loved our spacious room (a triple suite which was simply yet stunning decorated). - The entire property of the hotel is wonderful - a mix of rustic luxury, with a lovely garden (with Bougainvillea flowers, cats, turtles, pigeons), a nice pool (although the weather in late February did not allow swimming), and beautiful local wood decorations. It is heaven compared to the chaos in central Marrakech. - The food menu is short but all food is very tasty (tajine with prunes and beef was my favorite and my daughter loved the apple pie and the crepes at breakfast). - The hammam experience is a must. - Special thanks to the entire staff! We enjoyed our talks and learned many things about Moroccan life from our chats. Keep up the good work!

Cons: - As a woman, at the beginning I felt a bit unsafe walking in the area surrounding the hotel. But there were no incidents whatsoever. It was a Moroccan experience in itself. - We would have enjoyed more vegetables in the menu, especially at breakfast. But this is only a personal choice; the breakfast was generous and very tasty (although too many sweets for our taste).

Richard

8 months ago

9.0

This was our first night in Morocco and the place was absolutely breathtaking. We arrived in the dark and it just looked like a fairytale. It is very beautifully decorated. We were also very happy to have a good meal in this place where there is nothing around. We were very curious about the rest of the rooms and the manager took the time to show us some of them the next morning. All absolutely beautiful. Staff was very friendly as well. We had a great stay here and would definately recommend it for a beautiful experience.

Cons: Our room was on the side of the road so sometimes you would hear a motorbike or a car passing by.

Francesca

8 months ago

10.0

The room was beautiful and the Riad was super quiet. The workers were super kind and warm. We required a special room and they gave it to us.

Cons: Nothing

Sanaa

9 months ago

10.0

A real hidden gem! Very authentic (I grew up in Marrakech and go back regularly…Caravan is best value for money I’ve ever had). It’s a renovated old house very unique and spacious….impossible to build new!

Sami

9 months ago

10.0

Sally

9 months ago

9.0

Khan

9 months ago

9.0

Staff on hand to help with anything you need.

Cons: The location around the premises is an authentic morrocan community. With some dirt tracks and rubbish around. Don't let this put you off as the establishment itself is a tranquil escape.

Nick

9 months ago

8.0

Frederic

10 months ago

8.0

Hotel typique marocain .confortable, grande chambre et personnel aux petits soins.

Akhilesh

10 months ago

9.0

The overall hospitality was fabulous - everything was great!

Cons: The only thing I could say is the place could have a slightly better approach to the property. As you're about to come close the property, you feel like the surroundings are not the great. But once you've checked-in, it is great! Also, this place hardly has access to public transport, but it was okay for us as we either had taxis or had rented a car.

Verified traveler

10 months ago

4.0

The hotel is situated in a slum. Hotel has it´s own taxi, since taxis does not want to drive there and their taxi is expensive. We changed to another hotel during our stay.

Verified traveler

11 months ago

10.0

Maison d'hôte a l’extérieur de la frénésie de Marrakech. Ideal pour les familles recherchant charme et authenticité. Le personnel est disponible et souriant.

Helena

1 year ago

10.0

Lpt100812

1 year ago

8.0

This was our third time back to the beautiful & calm Caravan Serai. We stayed in the Beldi Suite which is a lovely 2-bedroom room with it's own pool and sun-deck area. It also has a separate walk-in wardrobe and bathroom with a separate WC. We love this room because you can relax together as a family instead of using the larger main pool, although that pool is beautiful as well. The building is an older building, so some people may say that cleaning is an issue, but personally I think it is part of the charm of an older building and I would say that the property is clean with the cleaning staff onsite very often. The property does seem to have lost of it's snugs and artwork compared to we were last there, but it was 8 years ago! The bird life and tortoises are lovely, and there is a pushy cat who will expect to be petted, but that all adds to the old world charm of staying in Morocco. The reception team are accommodating and arranged for a real wood fire to be lit on one of the nights we stayed, which was a nice touch...the house wine is reasonable and of good quality, it is a Morrocan wine, although I can't recall the exact name. It was nice to have a midnight swim and a sip of red wine whilst the stars shone and the family were asleep. The massages are great, and we had fun in the hammam which was nice to do as a family and it makes your skin feel so refreshed after, well worth doing early on in your trip. The hotel is about a 20min drive from the Medina, but for us, it is a quiet oasis of calm that we feel is our little secret. I'd recommend it for a few days relaxation, but not longer than that.

Cons: The food. We actually requested a local soup called 'Harrira' which was made for us by the chefs, it was beautiful. The cous cous is delicious as well. As for the rest of the food, it could do with improvement and variety, if only they'd showcase the delicacies of Morocco as opposed to trying to accommodate western tourists wanting a poor quality hamburger, they'd be on to a winner! Anyway, the food could be better, it's okay for a night or two but not longer than that. We went to the Mandarin Oriental one night and the food there was exceptional, and only as expensive as what you'd pay for a decent night out in London.

Ramona

1 year ago

10.0

Everything about this hotel is beautiful, the staff are so warm, friendly and welcoming, the food is authentic produce, home cooked and delicious and the building itself…well it is like something out of a dream! Situated in a peaceful village overlooking agricultural land and palm trees the atmosphere is very soothing with the sounds of birds. Aesthetically it just doesn’t get any better! ❤️ Wonderful place.

Helen

1 year ago

10.0

Waqar

1 year ago

7.0

Friendly staff, clean room

Cons: Location, very rural, taxi drivers found it difficult to find.

Michael

1 year ago

10.0

Remo

1 year ago

9.0

Friendly staff

Cons: Not everywhere in the rooms you have a seperated shower and tv. Ride to medina can be expensive but they offer shuttle service for free 10am 6pm

Siobhan

1 year ago

7.0

Again we had difficulty with payment. I thought I had paid through booking.com but they insisted we hadn’t so I paid for both nights on departure. Is this correct??

Cons: Surrounded by a dump

Ramona

1 year ago

10.0

Yassine

1 year ago

3.0

Piscine, personnel du restaurant

Cons: Structure, maintenance, éclairage Formation et attitude du personnel

Ellen

1 year ago

8.0

A lovely retreat. A great place to center yourself. I absolutely enjoyed my stay. Only one piece of advice to those considering this hotel. If you are planning to take advantage of spa treatments, I would call them in advance to make sure the spa will be open during your stay. I found that the hours were not always consistent with several hotels in Morocco. Enjoy!!

Morris

1 year ago

8.0

Joseph

1 year ago

6.0

The hotel staff are lovely and very welcoming.

Cons: Guests can be subjects of mosquito bites, depending on what room. Our room was infested with mosquito. Their needs to be more variety of food as they have a very limited menu. Finally, the property and facilities can do with some general update, that would be nice. Overall, I will say it's average.

Fayola

1 year ago

8.0

The room was very large, felt like the size of an apartment. The outdoor pool area was equally spacious and very rustically beautiful. The hotel food was delicious, we had a chicken tagine for lunch which was great. Staff were also very helpful when it came to booking a range of activities.

Cons: It is quite remote and cabs weren't cheap which mean it can be expensive if you want to do a lot of activities in central Marrakesh. But considering this hotel was cheaper than some other options without private pool facilities the cost evened it self out.

Marcus

1 year ago

10.0

We had a night at Carvan Serai as a stop in Marrakech. We loved it so much we spent a second night. It is like an oasis on the edge of Marrakech. The rooms are beautiful and every nook and cranny delivers a visual joy. The food and wine were top notch and the staff were incredibly helpful and friendly. After our motorcycle rental fell through they even helped us hire a car. Couldn’t recommend highly enough. Thank you Caravan Serai.

Cons: Only that we couldn’t stay longer.

Fatima

1 year ago

10.0

Ahmed

1 year ago

9.0

Gloria

1 year ago

8.0

Sebastian

1 year ago

10.0

This Riad is a wonderful place for anyone who does not want to stay in the heart of Marrakech. While it is roughly 25 minutes from the city centre, the Riad is absolutely worth the drive. The location is in an authentic local village with no touristic attractions around - which we found even more charming. Otherwise, the Riad has been very well designed to create a modern, cozy and comfortable place for its guests. The rooms had their original charm and so did the entire hotel. The service, food and everything else was absolutely worth the price we paid.

Cons: The only negative side of the hotel is the location. Since it is a very authentic area, in the night you can hear cats and dogs fighting loudly. We only stayed one night but we can imagine that this happens regularly which strongly disrupts the sleep. It is generally not the most quiet hotel due to the way the rooms are located and the animals which surround the place.

Younes

1 year ago

3.0

Prutha

1 year ago

8.0

The staff were lovely. Friendly helpful chatty accomodating of our requests . Especially Hashim and Fouad at reception , Fouad at breakfast and Khalid who drove us around a few times . Most of the staff spoke English. The rooms and accomodation are is rustic rural style but also visibly old ( some cracks in the walls, old saggy sofas etc) but that doesn’t take away from its charm. The Azaan/ call for prayer from a local mosque nearby at regular times adds to the Moroccan feel . The only downside was the location was far from the main tourist attractions, so had to go in a taxi to and fro but was also quieter than the centre . Maybe hiring a car would make it easier which we didn’t . And loads of cute friendly cats everywhere in the hotel which our children loved. Breakfast was good -Freshly made In front of you -crepes and Moroccan flatbreads with boiled eggs cheese butter jam honey fruits and yoghurt. The restaurant food was not the best it was basic-although staff were lovely.

Cons: Location was a bit far from the centre -Medina , I think about 11 kms and a lil interior too. Our taxi driver from the airport when we landed at 11 pm ( long Qs at the airport and took 3 hours to get out ) struggled to find it but not the other taxi drivers. Restaurant food not great .

Hartmut

1 year ago

8.0

Aimad

2 years ago

9.0

David

2 years ago

10.0

Staff, food, room, pool - everything

Cons: N/A

Philippe

2 years ago

10.0

À super hôtel with excellent personnel . This team knows how to make guests feel fully at home. I can strongly recommend

Cons: Plastic garbage being burned

Diogo

2 years ago

6.0

Debbie

2 years ago

10.0

catherine hughes

2 years ago

6.0

We have long loved caravanserie So charming - lovely pool Gorgeous architecture- not posh but delightful - staff still lovely However - the food used to be quite good Not so now And the interiors of the shared spaces a little shabby

Khatun

2 years ago

10.0

Simon

2 years ago

8.0

Barbara

2 years ago

8.0

the scenic backdrop of this place is unique. the staff adorable, the big room we got and the Hammam experience

Cons: i thought it was located in the Palmeraie, but not. nonetheless there is really nothing to do at the Palmeraie (except quad and camels ride), so not that dramatic at all. free shuttle at 10am and return at 6pm every day if you want to spend a day in the Medina.

Tina

2 years ago

10.0

Wonderful place, peaceful and calm, lovely, warm-hearted with all the comfort you need

Jacqueline

2 years ago

7.0

calm simplicity, very relaxing

Karin

2 years ago

8.0

Mark

2 years ago

10.0

Ziya

2 years ago

9.0

It is an exceptional building with great details of the art. loved the pool and sunrise from the balcony. fresh breakfast was best which has been made live in front of us.

Cons: The location is a bit weird.

Alexander

2 years ago

8.0

Nicely designed Riad-Type Hotel, nice, dpaceous rooms with large balconies/terraces, good service, and a decent breakfast

Cons: the area was kind of an experience, the cocktails were a bit on the weak side, and the food they serve is (for what it is) a bit overpriced

Nicola

2 years ago

9.0

Caravan Serai was perfect for us. We were looking for a rest and a get away from it all and it served its purpose! It was charming and had an old traditional feel to it. The staff were lovely and friendly and helpful. We had a delightful New Year's eve there - such a lovely atmosphere and the fire was very welcome - it does cool down a bit in the evening in December/January. We didn't use the pool - a little too chilly - but it is very attractive. Breakfast was plentiful! Choice of breads, pancakes, tomatoes, olives, meat, eggs and fruit honey, coffee and mint tea. There were many cats there - all well looked after but they don't bother you if you are not fond of them. Had a gorgeous hamman spa there too

Cons: It's not really a didn't like - more a need to know! It is a little way out of Marrakech - about 15 minutes drive or so from the centre so you need to factor that in. However the hotel does have many drivers who can take you in and pick you up easily so that's not a problem and they know where they are going too. You need to factor this in to your budget. A taxi may have been cheaper but the hotel is located down some rather small unmade roads which on the first impression look difficult to find! Please don't be put off by this on arrival!

Tove

2 years ago

10.0

Beautiful, atmospheric, quiet and incredibly helpful staff. Wonderful nooks and spots to sit and relax. The massage and hammam were a great bonus.

Vincent

3 years ago

10.0

Très bon weekend à refaire piscine privée parfait

Fedoua

3 years ago

8.0

Charline

3 years ago

7.0

The staff is great. The house is amazing. The breakfast was so nice. The swimming pool is beautiful.

Cons: You can feel its hard to maintain this huge house and the furniture dont look so clean. The european menu is not great but I guess marocain food is great. The hot water is not super hot. The hammam close too early :) !!

Anas

3 years ago

10.0

Fatima

3 years ago

10.0

amazing little gem

Andrikopoulou

3 years ago

7.0

Interesting building Beautiful room Good breakfast

Cons: No wifi....poor coverage in a small area Ignored the booking price and engarged twice tax cost. They refused payment by card and demanded cash more over without any invoice.

Linda

3 years ago

10.0

the staff were so friendly, kind and helpful they made our stay so special. the property is about a 20 min drive from the centre of Marrakech which after the hustle and bustle there we welcomed the tranquility and calm. the rooms are spacious and comfortable, the pool is just lovely and they offer hamman and massage. it is also very family friendly. there is a daily shuttle to marrakech or the property will organise a driver for you.

Cons: more sunbeds by the pool please. more variety for dinner.

Aziz

3 years ago

7.0

large rooms, antique, very friendly staf

Cons: considering the warm weather it was better if there was free cold water aside the pool.

Verified traveler

6 years ago

8.0

Un peu compliqué à s’y rendre et à trouver l’établissement mais l’endroit est vraiment sympa et relaxant. Très beau cadre

moea

6 years ago

8.0

Séjour reposant dans un cadre agréable. Il y a toujours des améliorations possible, notamment concernant la connexion wifi et les chaînes satellites qui sont pour la plupart inaccessibles. Pour le reste, très belle maison, chambre spacieuse et bien aménagée, espaces communs accueillants. Pour les amis des chats vous serez comblés (il y a aussi des tortues) Petit déjeuner agréable (local, frais, bon et complet) A noter que l’hôtel est assez isolé, obligation d’être véhiculé si on veut se balader.

Verified traveler

6 years ago

6.0

All staffs are professional and kind, calm place for relax, well maintained with classical decoration. bit Far from city(off road, nothing near to hotel), too many insect(ant), no wifi in the room (we were biggest room), private swimming pool is dirty(we couldnt swim in there even our purpose was that)

Verified traveler

6 years ago

8.0

Prachtige en ruime kamers, iedere kamer heeft ook een terras. Personeel is top, wij reisden met ons eenjarig zoontje, alles wat je vroeg kon geregeld worden. Shuttleservice erg handig. Menukaart kan wat meer variatie gebruiken, wellness was teleurstellend.

Verified traveler

6 years ago

10.0

Tolles hotel mit viel flair, ist so wunderychön dass man nur staunt. Leider weit ausserhalb...man muss alles im hotel konsumieren, man kan in def näheren umgebkng nichts kaufen.Es wird ein kostenloser transport in die medina angeboten.

Deb

6 years ago

10.0

A fabulous, quiet, boutique hotel away from the bustle of the city but close enough to be in the centre of town within 30 mins. The food was excellent. The rooms are fabulous. And the treatment in the Hamman just what I needed to recharge the batteries. Its my 3rd trip in 18 years and I will be going back!

Lone

7 years ago

10.0

Vi havde en fantastisk ferie på dette meget autentiske og anderledes hotel. Lå tilpas langt uden for storbyens larm og vi havde mulighed for at komme helt ned i tempo. De mange terrasser rundt omkring på hotellet gjorde det muligt altid at finde en plet med sol. Personalet var ualmindelige søde og gæstfrie og spurgte hele tiden, om vi manglede noget. Absolut et sted vi vil anbefale, hvis man er til ro og hyggelig atmosfære. Kommer gerne selv igen.

Verified traveler

7 years ago

10.0

Beautiful stunning relaxing tranquil hotel to stay

Alicia

8 years ago

10.0

We were recommended to this hotel by a friend who has stayed here before. It’s a special boutique house with traditional Moroccan architecture features, away from the chaos in downtown Marrakesh. We loved our room with a private pool - it was beautiful, peaceful and quiet. If you want to go into the old town Médina, it’s about 25 mins drive and the hotel has free shuttle bus at 10am and 6pm. Definitely a place to come back if we visit Marrakesh again.

francois

9 years ago

2.0

Extremely disappointing Motel, not sure how they manage to get stars for this dump. For one you have to drive on an extremely bad dirt road. You have to cross the village's streets with open sewers into the middle of those streets. The motel is on the edge of a cliff with a dirt parking space in front of the Motel that fits 4 or 5 vehicles. The motel inside is extremely dusty and not well maintained. The room were rather furnaces. Although equipped with A/C, the A/C was very inefficient because the Windows and doors as well as their frames were not air tight and the AC units were small for the space they were supposed to cool off. The beds and the mattresses were of an extremely poor quality. They still use the spring mattresses and the spring beds of 1970's. Forget about a restful night for many reasons: too hot to sleep, bad mattress and bed, and when finally you started getting a wink at 4:00 am, the call for payer over a blaring old speaker will for sure spring you out of bed. The facility is designed to imulate an ancient village Riad, however they seem to have confused antiques for junk. Many items such as tables, doors and windows are an absolute junk, but they try to pass them for antique. The breakfast was very generous if you don't mind the hoards of flies that you know for sure they had their previous meals from the street's sewers.

Scott

10 years ago

10.0

Our stay was wonderful from start to finish. The staff were multi-lingual which made it easy to communicate. They were willing to help us set up a camel trek,shuttle us daily into the marketplace in the centre of Marrakesh and give us advice on how to handle ourselves when haggling for things in the market. We were even shuttled to a Moroccan Fantasy show one evening, which displayed the legend and folklore of this enchanted place through music and equestrian expertise. On Wednesday we explored the local village's weekly souk. This was an amazing experience, but we would not have done it without the escort of a staff member from the hotel. They made it a wonderful and exciting experience for us. (A HUGE THANK YOU TO ALI the hotel manager!) The hotel was clean and beautiful. Every evening the pool was lit by candle light. The gardens were beautiful both in the night and the day! The bed was very comfortable. We enjoyed a private suite with a private pool (room number 1) and I highly recommend it if you are able to secure that particular room. It was worth every penny! We have already recommended this hotel to our friends, including a random stranger on the plane on our return trip. If you choose this hotel, you will not be sorry. Do be aware of the difficulty in driving back to the hotel if you are renting a car. The roads are really rough dirt roads. I would recommend using the hotel shuttle service for everything. Free shuttle to the market, low cost otherwise.

karime

10 years ago

8.0

The hotel is fantastic, but the neighbourhood is not very nice. It is very difficult to find the hotel and at the end we ended up renting a car in order to drive into Marrakech. There is a bus service that is offered but we preferred to not depend on the bus schedule. We really enjoyed our stay and hope that the hotel will be able to have the road paved and better signs put up.

Richard

10 years ago

10.0

The positioning of the Hotel isn't fantastic, but to be honest once you enter the front door there is very little reason to leave the Hotel, they have everything you need there and the whole ambiance and overwhelmingly friendly staff means that you don't want to go anywhere else. The reason I went to Marrakesh was to relax after a very exhausting year and that is exactly what I did, from relaxing by the pool or in the gardens, to some of the best massages I have ever had, after just one week I was completely relaxed Mohammed the Operations Director could not do enough to help me during my stay, he arranged Mountain Bikes to be delivered to the Hotel, trips to the Atlas Mountains including a guide, bookings in some of the best restaurants, nothing was too much trouble

Verified traveler

10 years ago

8.0

very pleasant stay at this great retreat just outside marrakech centre. friendly staff, delicious meals and a great shuttle service to make getting in and out of the busy souks easy

Caravan Serai

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

King Suite With Private Swimming Pool - Majorelle

Breakfast Included

$265.00

King Suite With Private Swimming Pool - Beldi

Breakfast Included

$265.00

Triple Suite

Breakfast Included

$190.00

Suite

Breakfast Included

$150.00

Superior Suite

Breakfast Included

$170.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Parking

Internet

Pets

Children and extra bed policy

Reviews (103)

Customer Reviews & Ratings

8.6 / 10

Grace

nadine

Jens

Venom

Marek

Alain

Anne Lise

Giovanni

Carlo

Gaynor

LowieDeseyne

Helen

Laurent

Samantha

Vanessa

Hamid🤪

Imad

Kevin

Safwene

Ian

Volker

Beverley

Frank

Alisha

Dhanesh

David

Abigail

Rachel

Francesca

Claudia

Richard

Francesca

Sanaa

Sami