InsiderInns - Get Closer to the Dream

Touria

4 months ago

10.0

Paradise. The perfect honeymoon spot

Rowan

6 months ago

10.0

Staff was amazing and friendly very family oriented hotel lots for kids to do

Moulay Rachid

6 months ago

10.0

Royal stay at a very very exclusive hotel

Paul

6 months ago

10.0

The hotel is on a nice golf course.

Nigel

9 months ago

10.0

Great service and hospitality. Good selection of restaurants with live music on most nights. Rooms are spacious and we were given an upgrade, - thanks. Breakfast selection and service is fantastic.

Naranjeet

11 months ago

10.0

Great hotel

Sharon

1 year ago

10.0

Beautiful suites with attention to detail, very well maintained. Staff were excellent from front desk to house keeping, polite, courteous & very professional. We couldn’t have asked for better experience on our first visit to Morocco. I would certainely say we will be back for longer next time. It was everything we could wish for a more. Thank you to all the Fairmont staff, you were fantastic!!

Jacqueline

1 year ago

10.0

Ungeimlich schöne Ferien während einer Woche. Upgrade auf Suite von Anfang an. ALLE sehr nett und hilfsbereit, immer lächelnd. Selten so liebes Personal gesehen. Einfach nur Spitze.

Yana

1 year ago

10.0

Had a great time with kids over October half term break! Lots of nice facilities, very comfortable rooms.

JOHN

1 year ago

10.0

Very good room and very good swimming pool for kids!

Saquib

1 year ago

10.0

A beautiful resort with amazing staff, great restaurants and facilities

Zuherali Razahussein H A

1 year ago

10.0

Amazing hotel. Definitely will be coming back

Siu-Hong

1 year ago

10.0

First of all the resort is very private and it has a very large pool. Also the golf course attached is amazing. The view is priceless. Literally every personel were very nice, sweet and helpful. Special thanks to Miri (Host), Tlhame Hoummadi (Bar), Oumaïma Aloaui(Hostes Poolbar), Zakaria(Bar). They made our stay memorable.

Bayonle

1 year ago

10.0

We really had a nice time in this hotel—1st class treatment from the staffs

suman

1 year ago

10.0

From the the pick up at the airport to out departure the hotel has gone above and beyond to ensure we have a fantastic stay. Highly recommended this hotel for families as so much to do.

Denise

1 year ago

10.0

Top of my list on customer service. Every one was accomodating. The location was perfect and the grounds were beautiful. I plan to return.

Jimmy

2 years ago

10.0

It’s the best!

Mark

2 years ago

10.0

Superb hotel with wonderful service. Conveniently located just 30 mins from the Medina, this hotel offers luxury and style. Excellent Spa and golf facilities.

Sabrina

2 years ago

10.0

Hôtel magnifique le personnel est charmant Nous n’y avons sejourné qu’une nuit mais nous y retournerons pour un moment plus long avec un grand plaisir.

Vlad Serban

2 years ago

10.0

We recently stayed at the Fairmont Royal Palm Marrakech and it was a truly delightful and luxurious experience. From the moment we arrived, we were greeted with warm hospitality and outstanding service. The hotel itself is simply stunning, with beautiful grounds and elegantly designed rooms. Every detail was thought of, from the comfortable bedding to the ample amenities. But what truly made our stay unforgettable was the amazing proposal that the hotel organized for us. They went above and beyond to create a magical and romantic evening that we will never forget. We would like to personally thank Amine, the room dining director, for his exceptional attention to detail and for making sure every aspect of the proposal was perfect. And a special shout-out to Sara, the guest relations agent, for her kindness and for making our stay truly memorable. In conclusion, we highly recommend the Fairmont Marrakech to anyone looking for an unforgettable experience. Thank you again to the entire team for making our stay so special.

Emily

2 years ago

6.0

The hotel was spacious, vast and immaculately kept. Plenty of areas to enjoy some peace and quite and a nice walk around the property and grounds. Lovely golf course, facilities and swimming pools including the gym and spa. Nice choice of restaurants however if you are vegan, the food is extremely limited / no choice in some restaurants. Although the managers were helpful and tried to accommodate, the lack of English speaking staff made it hard to communicate my dietary needs. They really need to include at least two vegan option dishes for starters, mains and deserts as a minimum in all restaurants including at the breakfast buffet, otherwise guests will eat out. As we visited in January the hotel was very quiet as a result staff were super attentive to the point of annoyance. One evening as I was getting ready for a shower a male staff member walked into the room (he may have knocked but I didnt hear). We found therefore found our privacy was lacking due to the constant knocks on the door, offering smoothies, fruit, cakes. Lovely touch but just too much for us. Both our coffee machine and fridge were not working and no hairdryer had been provided. However the best part of the room was the bed, absolutely divine and the best nights sleep weve had in years. One point to note is that everything here is overly expensive. Breakfast was £40 each and an Aperol Spritz £20! Also check your check out bill...they fleeced us on taxi prices compared to the yellow cabs!

Amal

3 years ago

10.0

Excellent service, beautiful hotel, fun for kids. Nice kids club with lots of activities. Weather was really nice and good to escape our winter for a few days.

alec

3 years ago

10.0

Exceptional location, relaxing and luxurious. The restaurants are all delicious, the staff is friendly and helpful. Too bad that small things like airport transfers are not included...

Verified traveler

4 years ago

6.0

Great location/property, a number of facilities were however closed due to covid. I don’t feel the cleaning was to the standard you’d expect from a 5 star Fairmont property.

SANGWON

4 years ago

10.0

서비스, 청결 모두 만족

Verified traveler

4 years ago

10.0

Nice property and staff.

S

4 years ago

10.0

Formidable ! Tout était merveilleux, du service à la nourriture en passant par les installations !

OMAR

5 years ago

10.0

Excellent séjour dans un établissement au delà de nos attentes, le personnel est au petits soins avec nous et nous y retournerons sans aucun doute.

Nicholas

5 years ago

10.0

This was one of the best hotels we have stayed at. They have a great kid's club and the food is fabulous. Great service and fab room. We will be back

MarkC

5 years ago

10.0

The Fairmont is our favourite hotel ..... in the world! We have stayed at so many amazing places but this is just so special. The setting, the design, the service the ambience. Everthing is perfect. For us travelling from Manchester UK it means we can be in a perfect place in just a few hours. It’s our 3rd time and I am sure we will be back again. Thanks also to the pool staff who cannot do enough for you. See you next time.

ka kit

5 years ago

4.0

Not good for cold weather stay. As you have to walk from building to building Got locked outside the room for 30 mins because no new room card was given after extension Restaurant there way overpriced A bottom of water cost 10 US. Even local call using the room phone charge by each use

HMS

5 years ago

10.0

Très bon hôtel, bien équipé et bien entretenu Service de très haute qualité

Verified traveler

5 years ago

6.0

Brilliant hotel but they charge for like everything, very money minded they dont miss a trick - check your bill in this place they tried to bill us for stuff we didnt do/use. Its expensive but ok if you want a quiet time and into golf.

Verified traveler

5 years ago

10.0

Zeer goede service - fantastisch parkdomein rond het hotel - grootste zwembad van Marrakesh - en suite zeker aan te raden - voor herhaling vatbaar

Verified traveler

6 years ago

10.0

Excellent séjour au Royal Palm Fairmont. Nous remercions spécialement Sultane pour sa disponibilité et sa gentillesse.

michel

6 years ago

8.0

Golf, sport, calme

Planchard

6 years ago

10.0

Service exceptionnel, chambres magnifiques, endroit apaisant. Quatre jours de rêve dans cet établissement SPA et salle de sport superbes

Verified traveler

6 years ago

10.0

Vaste chambre et suite. Magnifique piscine. Très beaux jardins. Personnel à l’écoute

Verified traveler

6 years ago

8.0

Fantastic room with high ceilings, large windows, huge bathroom. Beautiful gardens and views. Amazing swimming pool and facilities.

Jason

6 years ago

10.0

Great on all levels. Nicest swimming pool ever seen.

Megan

6 years ago

10.0

Good hotel, a bit of a shame about the building work but overall service was great

Verified traveler

6 years ago

10.0

Very beautiful property, very attentive and accommodating staff, and very clean.

Verified traveler

6 years ago

8.0

This property as a whole is amazing. The grounds are meticulous, lush and well-maintained, and the design is gorgeous. I loved that there were three different pools to choose from (main, indoor spa pool, outdoor fitness pool) so there was never any sense of crowding. All of the staff members were super friendly and cheerful, and I was greeted by everyone I passed. The spa looked gorgeous and I'm kicking myself for not getting a service. The room was absolutely huge, and I thoroughly enjoyed the balcony space. I will definitely be back!

JessicaTrindade

6 years ago

10.0

Our stay was amazing! The staff was super nice and quick to help, always with a nice attitude and positive vibes. They gave us an upgrade on the room as soon as we arrived and it was so beautiful! It was my birthday and the staff/hotel surprised me with a birthday cake with my name on it. It was very thoughtful! We were treated so nicely, the hotel amenities were amazing! I totally recommend and will come back!

Verified traveler

6 years ago

8.0

Wonderful stay here, would recommend this property.

Verified traveler

6 years ago

10.0

Amazing in all aspects , amazing stuff , amazing service , amazing food , amazing place , amazing resort . I love this place it’s wonderful recommend definitely

Verified traveler

6 years ago

8.0

My only bad comment was the slow service and lack of attention towards hotel guests from the staff at the pool area. Also the pool menu wasn't great and it took over 45mins to bring out a Club Sandwich.

Verified traveler

6 years ago

10.0

We stayed in a Villa and I felt like I was in heaven the entire stay!

Laura

6 years ago

8.0

The service provided was very good. We were celebrating my boyfriend's birthday and when they gave us the room it was very nicely decorated with rose petals and there was even a bit of cake! It was big and clean, the bathroom had such a nice bath tub and the view from the terrace was lovely. Only downside was that the hairdryer provided by the hotel kind of exploded when I was drying my hair and that was quite scary! All the sockets stopped working because of this. The pool and surroundings were very nice, quiet and relaxing. The food we ordered to our room was quite disappointing and not what you would expect from a 5* hotel. Breakfast was not included which for the room price per night is quite disappointing as well. But overall it's a great place to enjoy the sun and views and relax!

Verified traveler

6 years ago

8.0

The whole experience was great. We had a great time for the earlier part of our stay. The only issue arose when we upgraded to Junior Suite Garden. The room we got (312) was worse than the standard room. The hotel was fully booked and they didn’t seen to communicate properly when we requested to move from that room. We ended up remaining in that room as no one responded to our complaints and a promise to send a manager after several complaints never happened Overall it is still a lovely hotel. And you can see from my previous review of the hotel that we loved it. We had lunch at the Golf restaurant on the last afternoon and that was superb, wish we had found that earlier.

Verified traveler

6 years ago

6.0

The family rooms were lovely & large, however we weren’t too impressed by the housekeeping service - we had to request them to restock toiletaries and loo roll a couple of times. The outside swimming pools, tennis courts & gym were super & very well maintained. However, the restaurant and spa prices were higher than those charged by many 5* hotels in London, but sadly not as good quality. Overall we enjoyed the hotel, but with a little more attention to detail & quality and a review of their pricing, it could be a fantastic rather than a very nice hotel.

Verified traveler

6 years ago

8.0

Great hotel, just wish they had an indoor heated pool for kids for when the weather is cold or raining - they have one in the spa, but only for over 16s. Also they could do with having more frequent shuttles to Marrakesh town

Toyin

6 years ago

10.0

It’s a fabulous hotel. We extended our stay. Check in was a bit long although we booked last minute as we moved from another hotel we didn’t like.

Jules

6 years ago

10.0

First class service in terms of attentiveness and courtesy.

Verified traveler

6 years ago

10.0

AmaZing place third time here in the space of two years and will be back all the staff amazing. Gym staff Mohammed and said. Pool staff abdel Hafid and Hassan. Reception staff Hafid and rachid. And all the staff make it an amazing place to come back. Thanks to Khalid and all the conceorege team.

Verified traveler

6 years ago

10.0

Very nice resort. 20 min to the city. Can take hotel shuttle-runs every 2 hours.

José

7 years ago

10.0

Great resort a bit far from Marrakesh. Great if you plan to stay at the hotel but a bit far if you plan to visit the city’s attractions

Juliet

7 years ago

10.0

It rained pretty well non-stop during my visit! Thanks to the marvellous hotel, its gracious staff and great facilities I had a simply marvellous time.

Verified traveler

7 years ago

10.0

I was very impressed with how clean and great the staff was. Would like to suggest more food options during the day, but besides that, this place is great for a vacation.

Mra

7 years ago

10.0

We just came back from a fantastic stay in one of the hotel’s beautiful villas - absolutely loved it! The service and staff are wonderful and fhe beds are super comfortable too. We don’t play golf but there are plenty of other things to do too and the villa was so nice we mainly just hung out there. The kids loved spending time in the kids club where there were lots of different activities Will definitely return!

Meredith

7 years ago

6.0

After three nights at a Riad in the Medina, we booked our last night at the Fairmont for a change of pace--and boy was it. The property is very lovely, but we may as well have been in Scottsdale, Arizona: golf carts, manicured lawns, a total escape from the bustle and culture of inner Marrakech. If this is what you are looking for, by all means--the Fairmont is a great property. There were many nice touches [beautiful pool area, dramatic decor, candles throughout the property after dark], however we found the atmosphere to be a bit quiet and uptight for our tastes--and even got yelled at by our neighbors for "talking too loud" while enjoying lunch on our room's patio. [That room service, by the way, was never bussed--we returned from drinks and dinner that evening to no turndown service and food still sitting on the patio, which was still there when we checked out the next morning.] One night was plenty here for us!

M

7 years ago

10.0

A true stunner staffed by a fantastic Moroccan crew! Thank you! Will be coming back!!

Munir

7 years ago

10.0

Great Resort, just a little far from city, but there is a complimentary shuttle service

Harry

7 years ago

10.0

Hotel was very clean and nice experience Drop off into city centre were good and arrangements were made when to pick us up Gym and swimming pool were clean and staff friendly

George

7 years ago

6.0

Quiet place with beautiful grounds and excellent pools for people who like to swim. However, very ordinary food and extremely old mattresses which prohibit a good nights sleep. Management is pretty arrogant and either not willing or unable to solve issue's. Very disappointing and unusual for Fairmont. Therefore, place is not worth a second visit.

Verified traveler

7 years ago

8.0

beautiful hotel, facilities are excellent, the staff are all very friendly, however, lack of english for some staff was a bit difficult but other than that, the staff were lovely. All i would say is that they need more staff in terms of life guards to oversee the pool, the spa needed more trained staff which would really take it up to an intentional standard

Verified traveler

7 years ago

10.0

Almost everything about this place is amazing. The accommodations, the food, the entire atmosphere, the service and the pool were all awesome. The only thing I would flag upfront is the price of some of the things, which is high. That's not unexpected when you are at a resort of this caliber. The other thing is that it is very French. That's not necessarily a bad thing, but you will hear mostly French as it is the 2nd language of Morocco. The downside of the setup is the smoking that you may be exposed to when having a meal or sitting somewhere. The junior suite that I stayed in was spacious and had a great terrace. There are birds everywhere that swoop in if you leave your food alone. The common spaces are great, including the Sports Center, which has a pool, tennis courts, squash courts, ping pong and lots of fitness equipment. This is a much better place to stay than in the Medina. There's a shuttle that leaves every to hours that takes you into town, so it's very convenient.

Mark

7 years ago

10.0

We have stayed in some of the worlds finest hotels but this takes some beating. Just about everything you could ask for. Attention to detail on just about every level. Its hard to put in to words just how amazing this hotel & place is. Great for every traveller, couples, groups, families with Children, it has the lot. The views a breathtaking - waking up the first morning, opening the curtains to see the Atlas Mountains was a memory and experience that we will never forget. Truly amazing. This is 5 star + !!

Kevin

7 years ago

8.0

The Fairmont group has recently taken over the management of The Royal Palm hotel. The hotel is 20 mins outside the city and there's little to do around it. A shuttle bus is provided for hourly transfers to the Medina but if making your own way then allow at least 250dhs each way for a taxi and more for a private car. We were paying 60 euro for a round trip with a private driver. The hotel occupies a beautiful setting in spacious grounds with views over their magnificent golf course all the way to the stunning Atlas mountains in the distance. It's a fair walk between the main reception building and the bedroom suites but golf buggies are available. The rooms are spacious, clean and well appointed and the daily Morrocan pastries were a nice touch. The indoor Spa pool area was a disappointment, cold and lacking in atmosphere. The treatments, however, were excellent, I had the traditional hammam and massage and my wife had a pedicure. The gym is suitably equipped with both weights and cardio equipment. Unusually a squash court too! The outdoor pool is huge and heated! Why couldn't the indoor pool be the same? We had a couple of issues during our stay. They mainly related to a misunderstanding of our requests so when I rate hotel staff as 'ok' it's only because of their misunderstanding of English. In other respects the staff are of course very friendly It's also fair to say that when we voiced our issues the Mangers dealt with them professionally.

Nick

7 years ago

8.0

Great hotel with engaging staff and attentive service. The hotel is well laid out and there is an excellent feeling of space and privacy.

Professor Geeta

7 years ago

8.0

Fairmont is a good resort centre and I would recommend it for families particularly with young children. The resort is spotless and the service is very good.

tarek

7 years ago

10.0

What can I say excellent rooms and accommodation. Will be back again thank you to all staff we loved every minute of it. Thank you to Khalid the head at the door

Hayley

8 years ago

10.0

Outstanding hotel in all aspects. Rooms spacious and clean. Staff friendly and helpful. Beds comfortable. Gym facilities great. View from main pool amazing. Food in restaurants very good. Could not find fault in anything !

Hector Castelec

8 years ago

10.0

Realy good place, an Oasis outside the city, I loved the place

SBJ

8 years ago

8.0

This hotel has excellent facilities with very friendly helpful staff. Pity that the main restauarant food and service let it down.

Verified traveler

8 years ago

10.0

The hotel is one of the best.

Verified traveler

8 years ago

10.0

Food & beverages costs are very expensive, even though all restaurants in hotel are good. Food produced by room service needs to improve,not good and overpriced!!

Alan

9 years ago

10.0

A few months ago I promised my partner a special holiday - special it was!

Verified traveler

9 years ago

10.0

Excellent hotel. Service axing as is the interior of all areas. Fascinating

Fairmont Royal Palm Marrakech

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Prince Villa

Room Only

$2,034.00

Breakfast Included

$2,103.00

Dluxe Suite Garden View

Room Only

$1,013.00

Breakfast Included

$1,072.00

Deluxe Room Garden View

Room Only

$451.00

Breakfast Included

$511.00

Deluxe Room Atlas View

Room Only

$447.00

Breakfast Included

$510.00

Deluxe Suite Atlas View

Room Only

$1,090.00

Breakfast Included

$1,149.00

Junior Suite Atla View

Room Only

$513.00

Breakfast Included

$572.00

Family Suite

Room Only

$1,409.00

Breakfast Included

$1,500.00

Junior Suite Garden View

Room Only

$494.00

Breakfast Included

$554.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

4:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Pets

Sustainability Certifications

Transportation

Pets

General

Pets

Sustainability Certifications

Pets

Covid

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General

Health & Safety

Pets

Reviews (78)

Customer Reviews & Ratings

9.3 / 10