Palais de l'Ô
Chain: Independent
Description
Luxurious Spa and Recreation Facilities
Indulge in massages and body treatments at the full-service spa, or unwind at the outdoor pool and sauna.
Fine Dining and Bar Experience
Enjoy a meal with garden views at the hotel's restaurant, or sip on refreshing drinks at the bar/lounge.
Convenient Amenities and Services
Benefit from complimentary Wi-Fi, express check-in/out, and airport shuttle services for a seamless stay.
Immerse yourself in a luxurious retreat at Palais de l'Ô, perfectly located near key attractions in Marrakech. Book now for an unforgettable experience at this family-friendly haven.
Sentiment Analysis
Tranquility
Quiet environment
Popular Amenities
Full-service spa
Express check-out
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
Concierge service
Steam room
Supervised childcare/activities
Gift shops or newsstand
Golfing nearby
Library
Safe-deposit box at front desk
Availability Side
Unik Prestige Suite
1 Double BedBalcony with mountain viewsInternet - Free WiFi Entertainment - LCD television with satellite channelsFood & Drink - Room service (limited...
Unik Palace Suite
1 King Bed and 1 Twin Bed646-sq-foot soundproofed room, furnished patio with garden views Internet - Free WiFi Entertainment - LCD television with sat...
Unik Prestige Room
1 Double Bed OR 2 Twin Beds366-sq-foot soundproofed room, balcony with garden views Internet - Free WiFi Entertainment - LCD television with satellite...
Unik Palace Room
1 Double Bed430-sq-foot room with pool views Internet - Free WiFi Entertainment - LCD television with satellite channelsFood & Drink - Room service (l...
Guest Sentiment Categories
Cleanliness
Guests consistently complained about cleanliness issues, such as pests and unhygienic conditions.
Service
Staff communication and responsiveness received negative feedback, with guests having to repeatedly explain issues.
Location
The hotel's distant location and inconvenience for reaching major attractions were highlighted as major drawbacks.
Room Quality
Guests reported issues with room amenities like faulty air conditioning and noise disturbances.
Amenities
The limited breakfast options and lack of consistent services like room water availability were disappointing.
Value for Money
The high price compared to the quality of services provided was a major concern for guests.
Food and Beverage
Guests were dissatisfied with the quality and availability of breakfast options, considering it inadequate for the price paid.
Overall Experience
The overall experience fell well below guests' expectations, with multiple issues affecting their stay negatively.
Hotel Rules
Check-In / Check-Out Policy
Check In
2:00 PM
Check Out
12:30 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show Less<ul> <li>Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>No pets and no service animals are allowed at this property. </li> </ul>
Reviews (282)
Hermione
1 week ago
8.0
Alozie
1 week ago
1.0
Ahmed
2 weeks ago
7.0
Le cadre de l’hôtel est vraiment superbe : une piscine magnifique, un établissement très calme, à l’abri du bruit et du monde. L’endroit idéal pour se reposer et profiter d’un séjour paisible.
Cons: Cependant, plusieurs points ont clairement gâché l’expérience. Le café est franchement mauvais, avec un goût étrange qui donne l’impression qu’ils utilisent de l’eau non potable. De plus, la chaudière a explosé au-dessus de ma chambre, et j’ai dû attendre des heures et des heures avant de pouvoir enfin prendre une douche — une situation inadmissible dans un hôtel de ce standing. Le petit déjeuner n’était également pas exceptionnel, assez décevant pour ce type d’établissement.
Aidan Waldron
3 weeks ago
2.0
Cons: My wife had stayed there c 5 years agio and it declined significantly, facilities were tired, food very poor, staff unhelpful. We moved hotels.
Fatima
3 weeks ago
9.0
Filis
3 weeks ago
1.0
Essaid
3 weeks ago
8.0
Personeel
Cons: Locatie
Marc
3 weeks ago
8.0
Dylan
3 weeks ago
9.0
Baraa
1 month ago
7.0
1 month ago
1.0
Cons: Roaches everywhere and we found bed bugs and they kept denying to give us a refund when we were only there for like 15 minutes found all these things.
Alexander
1 month ago
8.0
Zakia
1 month ago
1.0
Olatayo
1 month ago
5.0
We had a good breakfast and Omar the valet, helped us every step of the time we spent there. Thank you to all the staff as well.
Cons: I didnt get to have access to ironing for my clothes. Also, I think there is a need to give a bit more attention to details as regards the interior decor and curtains (the curtains in my particular room were old and maybe will be changed soon), same goes for the bed sheets etc.
1 month ago
10.0
L’accueil des personnels franchement au top rien a dire ils son tous poli souriant est respectueux.
Cons: C’est juste dommage que l’hôtel est un peu loin de tout
Eric
1 month ago
6.0
La piscine
Cons: Réceptionniste tout juste aimable. Boisson (2 cocas pas frais) Repas du soir très basic et limite pas bon. Chambre no 07, bruit de machinerie jusqu'à 5h30 du matin qui nous a empêché de dormir.
Esmael
1 month ago
8.0
Noble
1 month ago
10.0
The hotel staff were cordial, and supportive. The rooms were very clean. Omar, and other service staff provided excellent support with in-house requests and assistance with taxi logisticis for time out in town
fadely
1 month ago
4.0
Souhaila
1 month ago
9.0
Myriam
1 month ago
7.0
Beau cadre belle deco très calme
Cons: À 10h Petit Déjeuner froid Nettoyage vitres accueil (-) Poubelle de la salle de bain pas vidé dans la première chambre Pansement collé au mur des toilettes dans la deuxième chambre Lorsque je l’ai signalé echange agressif on m’a traité de menteuse! +Refus geste commercial
Vincent
1 month ago
2.0
Nothing
Cons: Not clean Very old Not like picture Zero services
ria
2 months ago
6.0
Tarah
2 months ago
7.0
L’accueil et la disponibilité du personnel.
Cons: Malheureusement l’établissement est assez loin du centre ville donc prévoyez une voiture. Et je pense qu’il faudrait un peu rénover
Inès
3 months ago
1.0
Cons: Piscine sale, j’ai d’ailleurs contracter une infection à cause de ça, une intervention a dû être effectué afin qu’ils ne veuillent bien prendre en considération l’extrême urgence. Climat extrêmement sec et chaud, coupure de courant, pas de verrou aux portes, pas d’eau fraîche, pas de piscine propre, ni de télévision personnel négligeant il est nécessaire de tourner une bonne dizaine de minutes avant de trouver un serveur pour ne serait ce lui demander qu’une bouteille d’eau, sous une extrême canicule.. Ceci est notre deuxième fois au palais de l’o et bien la dernière nous avons écourter notre séjour à l’hôtel et nous nous sommes réfugié dans un autre complexe nettement plus propre/ et complet et proche de toute les commodités. Nous avions vraiment eu l’impression de jeter notre argent par la fenêtre. Nous ne recommandons absolument pas.
kocaoglu
3 months ago
1.0
Nous avons dû changer de chambre à deux reprises. La première était infestée de fourmis, avec des lézards entrant par la terrasse. De plus, nous n’avions pas de clé : on nous a expliqué ensuite qu’il y avait un problème de serrure et que la porte ne pouvait pas se verrouiller. Dans la seconde chambre, occupée pendant quatre jours, un problème d’égouts faisait remonter régulièrement des cafards. Le personnel trouvait toujours une excuse, prétendant avoir signalé ou appelé, mais rien n’était réglé. Je ne recommande absolument pas cet hôtel : il est sale, éloigné du centre-ville (ce qui oblige à de nombreux frais de taxi), le petit-déjeuner est immangeable et la piscine n’est pas entretenue. Rien n’est hygiénique dans cet établissement. À éviter absolument, que ce soit pour un séjour en famille, en couple, pour le travail ou pour les loisirs. Le personnel chargé de la gestion le soir n’est au courant de rien de ce qui s’est passé dans la journée. À chaque retour d’une sortie, nous devions réexpliquer encore et encore la situation. Il n’y a clairement aucune communication entre les équipes de l’hôtel.
Cons: La seule chose positive que je retiens de cet établissement, ce sont les deux employées d’entretien : elles font correctement leur travail, sont respectueuses et à l’écoute. Malheureusement, elles ne sont pas responsables de la gestion de l’hôtel.
niama
3 months ago
5.0
La tranquillité et le calme
Cons: Matériel vêtus L emplacement
Marion
3 months ago
10.0
Maheva
3 months ago
1.0
Horrible aussi bien le personnel froid que le petit déjeuner limite, pire hôtel que j’ai pu faire de ma vie. Propreté laisse à désiré, odeur désagréable dans la chambre les wc et la salle de bain. On a été soit disant « surclassé » mais je n’ai vu aucun surclassement,
Khaoula
3 months ago
10.0
Karina
3 months ago
3.0
Cons: Disappointing Experience for the Price – Not Worth It We were very disappointed with our stay at this hotel, especially considering the high price we paid for a room with breakfast included. Upon arrival, we were welcomed at reception and shown to our room — so far, so good. However, our first night was a nightmare. The air conditioning unit was damaged and made a loud noise all night, like a truck engine. Sleeping was nearly impossible, and the room was unbearably hot without it. The next morning, we raised the issue with the front desk and were moved to another room with a working AC. This was appreciated, and we hoped things would improve. The breakfast that day was d very tasty— a good selection of hot and cold items, fresh fruit, cereal, and everything was nicely laid out on a large dining table. Unfortunately, our relief was short-lived. Around 1am, we went to the reception to ask for water, but no one was there. We came back 30 minutes later and still couldn’t find any staff. That was concerning. The biggest shock came the next morning — the breakfast table was completely empty! When we asked the waiter, we were told they don’t prepare a full breakfast when there are five or fewer rooms booked. This was never mentioned when we booked, and it’s completely unacceptable at this price point. The chef eventually made us a very basic breakfast: three slices of ham, some cheese, a bit of bread and croissant, eggs that were clearly reheated from the day before and overcooked, a small fruit salad, a slice of cake, and a yogurt. For the rate they charge, this was appalling. This process took over 40 minutes we started breakfast with half a slice of cake each. The pool is large and clean, which is a plus. But if you don’t have a car, the location is quite inconvenient — far from major attractions. The airport is about 35 minutes away, and Koutoubia Mosque is around 29 minutes (not during peak traffic). Overall, the experience did not justify the cost.
Taif
4 months ago
7.0
Zouhair
5 months ago
9.0
Mariam
5 months ago
10.0
Saksham
5 months ago
10.0
Khalid
5 months ago
5.0
It’s tooooo far from anything. The breakfast is very low quality. I must say the staff are nice but the rooms need maintenance especially the AC.
Cons: Start are nice and helpful.
Hans Henrik
5 months ago
6.0
Hotellet ligger med afstand til alt. Der er 7 fine hovedretter at vælge mellem i restauranten. Der er 1 parasol til de 16 solsenge, så man skal tidligt op for at kunne ligge lidt i skygge i løbet af dagen ved poolen. Det virker til at hotellet var flot ved åbningen, men siden da ikke har fået meget opmærksomhed.
Imtiaz
6 months ago
10.0
Awesome
Aniela
6 months ago
1.0
Georgia
6 months ago
8.0
Cons: Still haven’t received refund
Cassio
6 months ago
1.0
Nothing looks like is closing down
Cons: The hotel is old very bad maintained honestly shouldn’t even be open to be honest.
Debra
7 months ago
4.0
The massage was excellent and the room was very Comfortable .
Cons: There was never anyone in the restaurant to take lunch or dinner orders I had to go and look for someone every time to take my order. The location is very far away from everything in the middle of nowhere. The food was below average for a hotel in Marrakech charging £100 a night. The spa had no water in the jacuzzi no refreshments like advertised and looked quiet run down, the massage was excellent though and the room was very
Mark
7 months ago
9.0
Magar
8 months ago
8.0
Claire
8 months ago
7.0
Muhammed
9 months ago
6.0
Deji
9 months ago
6.0
Antonio
10 months ago
8.0
The hotel Is great as well as the staff.
Cons: It might need a bit of maintenance
Ibrahim
10 months ago
1.0
Noor
10 months ago
8.0
Ciara
11 months ago
3.0
Cons: I never leave negative reviews but I really wish I’d read some about the property before booking because I probably wouldn’t have. Firstly: don’t be fooled by the photos. I booked on the basis of pictures that turned out to be taken in 2011 when the hotel was obviously under different management. The hotel looks nothing like this now. The grounds have been totally neglected, as has the furniture in the common areas. It’s such a shame as it looked so beautiful. All of the fountains have been drained of water and the grounds have been left to wither, it was rather sad. Location: the property is much further than described from most attractions. Would have been fine but it’s described as the Palmeraie area which it isn’t. It’s also the first place I’ve stayed outside the Medina that doesn’t offer a shuttle service. We spent £100 on taxis during our stay. Facilities: I booked because of the spa as described here and on the website. The jacuzzi was drained. I was told it was “under maintenance” which I didn’t believe. Again, a beautiful spa facility left vacant to save money. The sauna was hit or miss whether anyone would turn it on. I had to battle each time to have them turn it on. One member of staff literally lied and said it was, again “under maintenance” and then said “fine, we’ll turn it on”. Once using the sauna, I had to argue for use of a towel. I then wasn’t allowed to leave the spa area with it and had to change into clothes there and then before I could leave. The swimming pool is ICE COLD and therefore unusable. Again, no money spent on heating it so it could be used and not just visible in photos. Food: breakfast was nice but it was sadly understaffed even though the hotel appeared to be full. The restaurant has NO VEGETARIAN OPTION and the tajine didn’t come with cous cous, unheard of in Morocco. We couldn’t quite believe it. I’ll finish by saying I don’t attribute this to any of the staff personally as they seem to be following protocol.
Priyesh
11 months ago
7.0
Bala
11 months ago
9.0
Very nice good
Cons: My credit card was charged for £78 for deposit said by the reception and will be refunded when I checked out but still now my money is not refunded to my credit card,which I think is not right think to do .I want my money back please
Shantelle
11 months ago
7.0
Anas
1 year ago
1.0
Nothing apart from the waiters they were friendly.
Cons: The manager, Redoane, requested a strange deposit of €1000, which I firmly declined. When he asked if I had cash, I was taken aback, as I had never encountered this request before. I inquired about the alternative if I chose not to make the deposit, and he bluntly stated that I would either need to provide it or leave. I found his demeanor quite rude for a manager. He also claimed he would take responsibility if anything were to be stolen, which was both inappropriate and unprofessional. Additionally, regarding the city tax, I had booked for two people but arrived alone. He insisted I pay for two, and when I agreed to use my card, he abruptly said payment could only be made in cash. This felt sneaky, as I have always been able to pay city tax with a credit card. Lastly, be aware that the rooms are located near the parking area, where loud conversations from the guards can be disruptive. See the pictures below its not as it seems in the pictures they have, Be aware ⚠️ before you book.
Nefize
1 year ago
5.0
I liked around the swimming pool around is looks nice and i like where my room was located,at the back of the bilding
Cons: I didn’t like the sink and shower because everytime i used everywhere was water on the sink and the floor,not useful,the bath was strange one side and was so far to the Marrakesh which we didn’t know and gived lot of money for taxies,Spa area was looking old and dirty and my room bathroom was wasn’t clean properly
Seddik
1 year ago
5.0
Tatenda
1 year ago
7.0
The hotel is lovely and in a quite location. Great pool. Most of the staff were accommodating and gave good service. We arrived late as our plane was delayed and we were able to check in at a late hour. Loved their lamb tagine on the night we dined at the hotel !
Cons: The hotel could do with some maintainence and an extra clean as the facilities are well built and some extra care could improve a traveller's stay. Quite disappointed that or bath was not draining water out and the problem could not be fixed and we were moved to another room which was a downgrade from what we had paid for and didn't have a bath. I had especially booked rooms with a bath. The hotel refused to give us a refund as housed in a cheaper room then suggested moving us to yet another room. I must say the staff member we spoke to was quite rude and made attempts to try and convince us that all the hotel rooms were the same contrary to what is described on booking.com and the hotel website. Money aside, a simple apology for the inconvenience caused would have been appreciated.
Agnès Elise
1 year ago
8.0
Très belles chambres et très belle établissement,propre mais un peu loin du centre ville de Marrakech,ce qui oblige à prendre des taxis souvent!
Shuna
1 year ago
8.0
S.
1 year ago
7.0
Even if it’s not close to city center, I liked my time there, the breakfast and room service.
Cons: Instead of one king bed, they use 2 Single beds which is not comfortable.
Julia
1 year ago
6.0
The property itself was very pleasant, but a little could do with some updating The staff were helpful Breakfast was good, but was actually really Continental breakfast, the only hot things were scrambled eggs and pancakes The food at lunch and dinner was very good, compliments to the chef
Cons: The location is a real problem… There is no shuttle back-and-forth from the Hotel as described, you have to rent private taxis which means that every day you are going to be spending €50 in terms of transport to get you into the centre Beautiful property, but could do with some updating
Amaju
1 year ago
8.0
Urmi
1 year ago
2.0
Only the pool area and the dinner
Cons: Bed bugs Not clean sheets , stains in pillow cover Room was smelly Lights were not working No phone in the room to call reception No one available at the reception past 6pm Lack of staff to serve visitors Breakfast begins very late at 8:30 am Not clean to be rated as 4/5 star
Buky
1 year ago
4.0
The rooms themselves are quite nice. If you’re just looking for a bed and don’t plan on staying at the hotel then this place is ideal.
Cons: Not a lot going on, only good for sleeping and that’s it. No facilities to enjoy while staying there.
john
1 year ago
2.0
Staff are brilliant and friendly. Hotel rooms need to be redecorated and painted. Very worn out rooms and not as seen in pictures. Cochroach seen in room staff informed.
Petricia
1 year ago
8.0
Very cute rooms and nice pool area
Cons: Location was not great, as we thought after finding the hotel on booking.com. Taxi to/from centrum is 200MAD each way, each time. In the nights more expensive to get to the hotel.
Alexander
1 year ago
2.0
The size of the room was big and the swimming pool was big and nice
Cons: We suppose to have king size bed but was provided with two single beds. There was ants in the room and one day the room was not cleaned for 5hrs after we left out So better beds and better cleanliness of the room
Tsenka
1 year ago
10.0
Beverley
1 year ago
6.0
The stuff was friendly, apart from that everything was below average.
Cons: My bed sheet had stains on it. It wasn't changed throughout my stay. My room wasn't swept or anything like that.
Milana
1 year ago
10.0
Very beautiful hotel area, quiet and calm, very few people, the only nuance is that the airport is nearby, sometimes planes fly by, but very rarely, so this is a very good place for those who want peace and quiet. It's only 10 minutes by car to the center. Very tasty breakfasts.
Cons: The rooms are actually old, but cozy, judging by the quality of the photos, it seems a little different. The nuance is that you can book one room based on a photo, and they will offer you another, we were a little upset about this.
Milana
1 year ago
9.0
Adel
1 year ago
5.0
Not bad
Cons: The location and the service also the breakfast was very poor and cold the staff need time to be aware more about the customer service
Mohammed
1 year ago
4.0
The pool
Cons: Everything especially the location and the cleanliness of the rooms
Sajeed
1 year ago
7.0
Pool was clean and large comfy bed staff for the most part all very kind and helpful
Cons: At reception there was 2 employees who worked 24hrs shift the one we met when checking in was very unprofessional as the hotel was far from Marrakesh we asked if they can book a cab on one of the days we was there he laughed said its far and will be expensive. when asked to do it anyways he said you'd be better off trying to hail a cab. the hotel was based of a highway with nothing else around the second receptionist was amazing, polite and helpful. He helped us get a cab All in all great hotel showing its age now a bit but for the price cant complain at all
Gillian
1 year ago
9.0
Breakfast was excellent buffet each day, varied and as much as you would like.Work was being done to refurbish sun loungers and the tidy the gardens. This was great to see it being updated.
Cons: All good. Don’t be afraid to ask if you need anything.
Sierra
1 year ago
2.0
Worse expirience ever, no internet that was working consistantly, the staff was very rude. I booked a quad with them and they forced me to pay after i cancelled even though it was 30 mins in advance. Wouldnt advise it
Holly
1 year ago
9.0
Absolutely idyllic. No traffic noises, hotel was nice and quiet. Staff were very helpful but not overbearing. Rooms were gorgeous. Breakfast was fresh and light, lunches were ideal. Drinks whenever we needed them - and cheap too! Had an incredibly peaceful time. Will definitely be back.
Cons: The spa could be improved, perhaps some music and ambient lighting. Masseuse didn’t clarify which massage I’d booked, and I presumed she knew - so received a different massage to the one i’d requested. Otherwise a fantastic stay!
Moustapha
1 year ago
10.0
Tres bien passer un pwu eloigner de marakech mais ces pas plus mal. Tres agreable le personnel.
Catriona
1 year ago
5.0
It was clean and the waiters were friendly. The rooms were cleaned every day. Food was good.
Cons: It certainly isn’t a 5 star! Does need a bit of updating! Sun loungers need changed as ripped! Our room 11 the shower flooded the floor on every use. No tea/coffee in room! The photos are a bit of a let down as rooms certainly don’t look like what you see on the site.
Raihan
1 year ago
6.0
Room was very nice, large with a living area - very clean and every day cleaned extremely well by housekeeping staff Extremely aesthetic riyad with a large outdoor pool and very picturesque in evenings and night-time Pool is open 24h Spa/ Hammam available but we didn't use it - there is no salon though
Cons: Staff never available - multiple people staying there including us would be wandering around trying to find staff outside of mealtime hours. Reception is hardly ever staffed. Compared to other places where on entry, tea would be offered, valet parking service included etc - this is the service expected for a 5* place. No mocktails/ cocktails on the bar menu - just juice, beer and wine. No iron available to use Parking is not free - we had to pay 30 DHR for the 6 days we spent Wifi in the room was terrible but fine in and around the grounds No gym/ fitness area 20 min drive from Marrakesh old town - nothing else nearby (no restaurants, no shisha, no atm) as just off a highway. We had a car but on the highway into city centre there is a police checkpoint and they'll randomly stop you for "speeding" but in reality just want a 200 DHR bribe.
Jaskarn
1 year ago
8.0
Lovely friendly staff, hotel was very authentic and a Riad style, lovely stay.
Naoile
1 year ago
2.0
A FUIR - Un personel inexistant, l'hotel ne ressemble pas du tout aux photos : un vrau attrappe mouche - mais très bon photoshop ;) L'endroit est si loin du centre de marrakech, que toute sortie devien difficile et très cher. En plus, c'est à vous de vous debrouiller pour trouver un taxi. Petit déjeuner : plat rechauffé de la veille, on doit courrir pour demander les couverts.. Le personnel jamais sur place et quand vous les trouver ils sont désagreables. Les chambres sont petites et non rien à voir avec les photos. Des meubles sales, vieux .. A FUIR ABSOLUMENT
Iffy10
1 year ago
9.0
Parking nice pool easy check in
Cons: No room service
Mohamed
1 year ago
10.0
Chaimaa
1 year ago
10.0
Everything… specially the traditional design…
Cons: The breakfast
Elizabeth
1 year ago
10.0
Brigitte
1 year ago
7.0
Oliverhill1979
1 year ago
8.0
Nice comfortable room with garden/pool view. Friendly staff. Clean. Nice pool and sunbed area. Not fake pictures as some suggest but is now looking a little tired
Cons: Breakfast not very exciting.
Annalisa
1 year ago
5.0
Swimming pool
Cons: Old not so good
Martina
1 year ago
10.0
Very nice place, so beautiful, and the staff is very kind! Rooms are comfortable as well.
Lucy
1 year ago
10.0
Top
Karim
1 year ago
10.0
Good experience beautiful Hotel and great staff
Lucy
1 year ago
1.0
Good pool
Cons: Terrible food got food poisoning, no staff about, no facilities the spa wasn’t open for use, in the middle of nowhere
christopher
1 year ago
6.0
Bel hôtel mais trop loin du centre ville . Le petit déjeuner est très moyen .
Ismail
1 year ago
9.0
Ouarda
1 year ago
6.0
Déçu par ce choix c’est un hôtel 5 étoiles ,sur le site l’hôtel est à 15 minutes en voiture de la ville sauf c’est 30 minutes du coup un budget supplémentaires ,les équipement dans la chambre pas de fer a repassé ,ni un téléphone pour appeler la réception et le bar était vide même pas une bouteille d’eau ,pas de bouilloire et le menu et le même toutes la semaine ,le personnel très serviables,souriant rien à dire c’est juste que pour moi c’est pas un 5 étoiles
Tammica
1 year ago
8.0
Valentina
1 year ago
1.0
Only the breakfast
Cons: Everthing, the photos say another thing and reality it’s a sh*t
Yusuf
1 year ago
3.0
Clean properly and well decorated garden
Cons: Poor location and cost of taxis are expensive, would be much better booking a more expensive hotel closer to the main city
Dhilen
1 year ago
4.0
Some staff were friendly and attentive.
Cons: The rooms shown in the description and pictures was not the room we got, the rooms were outside of the villa which were not as nice, no hot water throughout the stay, villa rooms were not so nice, the hotel is quite far from city centre 25-30mins which were costing £20 there and back.
Clare
1 year ago
3.0
We loved the hotel itself, it was quaint and what we would expect a Moroccan hotel to be. The room was enormous with all the traditional decor. The staff were super friendly and accommodating (except one night concierge who refused us a bottle of water. A waiter who was still in attendance satisfied our request). I have rated our stay quite low due to the location and misinformation supplied. Which ultimately had a negative impact on our holiday.
Cons: The location is dreadful! Middle of no where with no amenities. The description says the hotel is 15 min from Marrakech. It was taking us 40 minutes and €20 per trip each way, per day. This had a big impact on our holiday and our budget. The pictures of the hotel on Booking must be quite old as all the cushions were threadbare and the restaurant flooring was a health & safety issue. The menu is very limited. The breakfast was disappointing, cold coffee and dried up cheese (see pic) I would say this is more a three star hotel.
Chedly
1 year ago
4.0
I like the doorman who helped me a lot finding à parking spot at anytime day or night.
Cons: No Téléphone inside rooms. The only way to contact the front desk is to walk to it. It is sort of any annoying when you have to walk in freezing weather outdoors to talk to the front desk. Also, taxis want customers to pay double the fare to go anywhere. Poor quality food. SPA closes at 5 pm, kind of inconvenient, especially when going downtown and back, no chance of catching it open.
Jamila
1 year ago
1.0
Noting good
Heather
2 years ago
9.0
It was beautiful and well maintained. It was a perfect oasis.
Cons: It was far from the city Center and it made it more difficult to get to and from the attractions.
T
2 years ago
10.0
Ahmed
2 years ago
10.0
Farid
2 years ago
10.0
Jhon
2 years ago
10.0
Very nice place, so beautiful, and the staff is very kind! Rooms are comfortable as well.
Anonymous
2 years ago
9.0
The pool area was so beautiful, and the hotel had a relaxing vibe
Cons: The smell of the popery was a bit too strong in the bathroom 
Helen
2 years ago
5.0
Cons: A breakfast was prepaid and I made a request to provide me with takeaway breakfast as the tour bus picked me up at 6 a.m. Management refused giving me a breakfast or cup of coffee.
Oyinlola
2 years ago
5.0
Iliyanabogdanova
2 years ago
8.0
The staff was super friendly. I had reserved 2 suites but they told me they are not safe after the earthquake and the experts do not allow them to accomodate people there so they changed them to standard double rooms, which had nothing in common with these. We were compensated with great dinner. The pool was also amazing.
Silvia
2 years ago
7.0
João
2 years ago
8.0
Pammy
2 years ago
10.0
Everything beautiful hotel and amazing pool!
Moosa
2 years ago
10.0
Demi
2 years ago
1.0
I would not recommend this hotel at all. We booked this for 5 days & unfortunately the hotel is not as it seems. It is in an unsafe location, no excursions pick you up from this area. Our room looked out onto rubble / rubbish & dirt. The staff did not appear friendly & kitchen smelled. Room was ok, bathroom smelled and not clean.
Cons: It was in a very unsafe location, no safety around the hotel. Miles away from shops to get water etc, lots of homeless people lying on the street of the hotel. Dirty & smelled.
Ahmed
2 years ago
10.0
Jack
2 years ago
10.0
Amine
2 years ago
10.0
Anonymous
2 years ago
1.0
Horrible
Cons: Very far from the city and disrespectful staff
yassin el
2 years ago
8.0
Rommet var topp. Dårlig frokost
Said
2 years ago
9.0
Everything was beautiful, the place was great, the stuff were amazing, the food was very tasty, I will back soon there
Cons: the only problem was in the pool there are sharp step in the middle of the pool I hope they fix it soon
Sanae
2 years ago
10.0
All was great
Loubna
2 years ago
2.0
Actually i didn't find anything to like starting from the staff ending with the food that was really sooo poor for its value i can't immagine that we had to keep looking for water that was not there and after we asked we got a bottle for three we were shocked after leaving that they charged us for it 6times its price its unbelievable.
Cons: I didn't like the breakfast it was the minimum of the minimum and not good( baghreer, malwi) was horrible as if i ate it in another country not Morocco. The staff in the breakfast are friendly but the reception people they are unprofessional they are two of them male and female. The location of the place is very bad and far from everything if you do not have a car i don't recommend it at all.
Ferreroluka
2 years ago
5.0
Karim
2 years ago
10.0
Billie
2 years ago
10.0
Damien
2 years ago
10.0
Iman
2 years ago
4.0
it seemed homey
Cons: too far from the center. staff seemed friendly at first but when given criticism they were very defensive. Also I am not sure but it seemed as though two staff members were laughing at me after my massage. I would not recommend this hotel as the money spent on it is not worth it
Oualid
2 years ago
8.0
Bon hôtel Personnels très sympathiques Belle piscine Très calme en mi juin 2023 A 15/20 min de Marrakech en voiture (assez rapide route directe droite) Globalement bien si vous aimez le calme, cela donne l'impression d'être dans un endroit privé. Quelques services supplémentaires auraient été plaisants (produits de toilette...).
T.
2 years ago
1.0
Except for the pool, the pictures on booking for this hotel it not reflecting the actual room! I regret booking at this place. Was looking a peace of mine, but I receive a headache instead. For the same price, there better!
Cons: Nothing like the picture, il false representation. The night a came, there was people that saied the same thing I writting now!
Franck
2 years ago
10.0
le service et le personnel
Adil
2 years ago
10.0
Billie
2 years ago
10.0
Zevesh
2 years ago
5.0
Amir
2 years ago
10.0
le calme et la piscine
Linda
2 years ago
7.0
The pool and tranquility
Cons: Isolated, nothing happening around the hotel. Menu could be better.
Helen
2 years ago
10.0
The best Hotel in the world I like it!
Cons: Nothing
Andrei
2 years ago
10.0
A-MA-ZING stay!
Hugo
2 years ago
2.0
needs updating, everywhere is dusty and dirty. lack of amenities, poor quality food, far far far from everywhere you basically stuck there, hotel staff have a deal with taxi people and every single ride you will get ripped off.
Cons: everything
Mehdi
2 years ago
10.0
Rabah
2 years ago
10.0
Rabah
2 years ago
10.0
Very calm , relaxing ! nice swimming pool , big room , yes far 11 KM from Marrakech city but, it’s a plus for those who want a calm and refreshing! food is fresh ! a complete Menu lunch or dinner 15 EUR , fresh breakfast! required for family or couple who enjoy calm and get refreshing ! staff - persons are so nice ! reception , cleaning, restaurant really nice people with smiles ! ! a day is longer ! so you will feel that you are off / vacation !
Cons: really nothing !
Patrick
2 years ago
8.0
Bouqsi
2 years ago
6.0
Ryan
2 years ago
6.0
the property is very peaceful, the property itself is very boutique and serene, the pool area is stunning and the grounds are very beautiful with all the plants!
Cons: unfortunately the pictures are very misleading, the pictures featured were taken just after the remodel in 2011 and a lot of the things captured in the photos are no longer. the menu is also lacking immensely in any detail regarding allergens and has no description of what anything is. it is also very random and small and there is a fixed price for 3 courses which is a lot of food to consume considering 3 courses is the only option for lunch and dinner. unfortunately this hotel also lacks in good communication through the English language. I felt many times throughout our stay and struggled in communicating with the staff. Furthermore, as for the rooms there was no phone to ring reception to have room service, the duvet cover had chocolate stains on it, compared with the pictures, the room was identical however, it was dated by at least 10 years with rotting wood around the sink, a TV that didn’t work and empty fridge. other amenities mentioned a bar however, there was no such thing, the only alcoholic beverage they seem to have was wine and the occasional beer. The staff didn’t understand what a cocktail was. unfortunately, the location in person seems much further out than displayed on a map. One of the nights we went to Nobu, and although only a 12 km taxi journey, it cost us €40 return with the Hotel Driver
Anonymous
2 years ago
5.0
The pool
Cons: Breakfast and the cleanliness
Walid
2 years ago
10.0
very relaxing most definitely would go back there
Azee1987
2 years ago
8.0
Facilities were great hotel was really clean and well maintained.
Cons: Location is a big factor. It was circa. 20km away from Marrakech which was costly by taxi. There were hardly any taxis locally. Additionally, you cannot use a small taxi from Marrakech at night it has to be a grand taxi.
Anonymous
2 years ago
8.0
The bed was comfortable and big which was great. I liked that it was a bit outside of the busy city therefore providing a relaxing atmosphere .The facilities were nice. the swimming pool was my favourite!
Cons: The rugs were old which then changed the rooms look. some of the towels had stains, I could tell they were clean but stained. The food- not much choice.
Ivars
2 years ago
10.0
Nice staff, fine place for laisure.
Jaime
2 years ago
10.0
This place is a peaceful oasis. It is beautifully decorated and the staff is very friendly. Wish we could’ve stayed longer!
Sarah
2 years ago
7.0
A beautiful building with very beautiful gardens. We wanted somewhere close to the city but far enough to enjoy some quiet relaxation away from the noise and pollution of the Medina. The rooms were very nice, the staff were very friendly, the breakfast was adequate - everything was just as we expected it to be (we didn’t expect much, having read some of the previous reviews).
Cons: Since we set our expectations correctly, we weren’t surprised by the fact that the service was incredibly slow, the installations were somewhat poorly maintained and the food choices were very limited. For our 4 night stay, none of this mattered. Our only complaint was the price of the taxi service in to Marrakech - many hotels outside the city offer a free shuttle - here we had to pay 20€ each way, which is more expensive than European taxi prices for the same distance (12km). One day we decided to share a taxi with another couple and were told to pay double the price, which was not kind. The hotel would be deserving of its four star rating if the level of Moroccan hospitality which we know is so fantastic in this country (it was our 6th visit), were improved at Palais de l’O.
Elisabeth
2 years ago
1.0
Me and my partner stayed here for 4 nights, the look of the hotel was nice and the room itself was ok, some staff were friendly but the service was far below average.
Cons: The hotel is 30 minute drive to the city centre and the shuttle mentioned in the description does not exist instead they charge €20 each way in a car to Marrakesh and when we tried to share the cost with 2 other guests the receptionist was very rude and tried to make us pay double. The food options are very limited and there is no where else to buy food for 3 miles, the snack bar mentioned also does not exist. They even charged for water. Considering how far out it is the facilities are very limited. We spent one day at the hotel to save money on transport and we were very bored the pool is the only amusement. I really feel if some effort were put in this hotel could be improved, e.g. broader food options, separate menu for lunch and dinner, an all inclusive/ half board option. More activities, better arrangements for getting in and out of Marrakesh centre, the receptionist to fix his attitude problem.
Anonymous
2 years ago
3.0
pool
Cons: location was bad and cost €25 to get anyway. water was €3 and there was no shop near. rooms were dirty, we had wet dirty towels folded up in our room
Kolade
2 years ago
5.0
Owen
2 years ago
4.0
The pool area was the only stunning feature about the hotel.
Cons: My room was moderately clean, however the showers made a mess every time you used it and the toilet still smelt like the previous visitors. Not very pleasant. There was also no wifi throughout the hotel especially if you're stay was detached from the actual hotel reception. I didn't like the idea the hotel had only 1 iron for their customers. There was no iron nor ironing board in the rooms you check in to. The menu was very set, and if you don't ask careful questions about the price of the menu (lunch and dinner) they will try and overcharge you. On my check-out, the staff was very poor in service, very abrupt and not very fair. I was victim to being overcharged in menu food price by one of the staff receptionist (Redwin Frez) who overcharged for almost double my stay in price regarding my dinning. Once I realised he tried to hassle me for some money by asking for the receipt, he was adamant to apologies and linked the issue with an error on their pricing list on the excel form sheet format which was a lie. I wouldn't recommend this hotel to anyone looking to have a good experience in Marrakech as it is far from the city and other activities that are available in the city. Be very aware of your surrounding and monitor your spending in the hotel prior to check out to avoid any issues of the staff trying to deceive you into paying more with no adequate evidence or explanation
Freda
2 years ago
8.0
Talia
2 years ago
8.0
Great hotel! Not in the main area 25 minutes out of Medina. I would say good if you want to stay further out. Breakfast was yum and the pool was excellent. Overall nice hotel but isolated
Artur
2 years ago
4.0
nothing , pic from booking very old , now hotel look different. just one think good , it’s comfortable big bed.
Cons: room what I am ordered from booking , not the same where are I am stay ., foto information about hotel it’s not same real ., hotel looks old and pure . for servis breakfast just one man same man make lunch and diner .,room service another story don’t tell have water for drink you have to bay , room service can forge give you towels and when you ask about this - answered for you like sorry not today )))) it’s really crazy., but some people receptors and service breakfast, Shef, very pleasure, try too make Bette this property.) I don’t recommend be there in Marrakesh have many another nice really nice hotel .!
Sharon
2 years ago
10.0
Ryda
2 years ago
1.0
except for the pool there was nothing good about the property
Cons: 1. Room was super dirty, not well-lit, floors were horrifyingly dirty (included photo), for 2 girls felt unsafe at night 2. no in-room dining menu and no telephone to contact the reception 3. bathroom had a funny smell 4. tv wasn't working 5. bathroom was not clean 6. food was dry and really bad 7. heard noises in the interconnecting room next to us the entire night even though they told us that the room was empty
Dr.
2 years ago
9.0
The property is pretty. It needs a few small improvements as it isn’t completely new anymore. It’s perfectly located if you want to take a break from the busy city or your are own your way to the Atlas Mountains. This was the second hotel out of 12 we stayed at in Morocco that a great beds and pillows. The breakfast was much better than expected after reading some reviews. I would say one of the best we had during our trip. The property offers a great experience in the evening with all the sounds of animals and clear sky. it’s bit far if you want to go daily to the Medina. And the staff is super polite and helpful. They were so sweet and kind.
Cons: The garden could use more water but that’s also silly to say considering the weather. we were overall very happy with the stay.
Ibrahim
2 years ago
8.0
Salaheddine
2 years ago
3.0
the staff was friendly
Cons: location , the hotel is far from city , not clean , room is dusty, terrace is dirty, breakfast is average
Nithya
2 years ago
8.0
It’s was good selection of bfast but all items a bit too sweet for morning .
Ince
2 years ago
10.0
Everything
Majida
2 years ago
10.0
beautiful gem tucked away
Akbib
2 years ago
4.0
I will start with the staff , friendly and kind but they are just chilling. My husband wanted coffee and the waiter was not there and when he got it next to the pool they cup of coffee was still there next day. Second the pictures are very misleading the room was cold no central AC we had to wait 6 hours for the room to warm. The bed was very smelly i couldn’t sleep . And finally the breakfast is the worst I have ever had or didn’t basically.
Cons: Everything except the outdoor and calmness
Akin
2 years ago
10.0
Wafaa
2 years ago
4.0
Marta
2 years ago
7.0
Lovely, quiet location, bit far from the city centre however that was not a problem cause we rented a car. Very friendly and helpful stuff!
Cons: We couldn’t use the spa, it was only available till 5pm and we wanted to go there after day of sightseeing to relax. Big shame as we mainly booked that hotel for the additional facilities like those. Breakfast was pretty average too
Charly
2 years ago
8.0
Daniel
2 years ago
8.0
nice grounds friendly staff
Cons: too far out from town. taxis cost a lot especially at night. there was a delay before they came too
Loredana
2 years ago
1.0
Manrica
2 years ago
10.0
the place was absolutely stunning! love the room, swimming pool, spa, facility and food!
Cons: a bit far from the city centre. transport was a bit harder to get back from city centre to the hotel
Laura
2 years ago
2.0
Una
2 years ago
1.0
Anas
2 years ago
6.0
Kathryn
2 years ago
9.0
Beautiful building and calm environment.
Cons: Nothing.
Elisabeth
2 years ago
8.0
my room
Cons: no jacuzzi
Verified traveler
2 years ago
2.0
Das Hotel war kaum zu finden: kein Schild irgendwo, niemand kannte es, nicht mal Taxifahrer. Die Zimmer waren schmutzig: Haare am Boden, Staub beim Teppich, fleckige Bettwäsche. Die Vorhänge kaputt. Zimmertüre (nur Fenstertüre) nicht abschliessbar. Es gab kein Trinkwasser im Zimmer oder Minibar, Wasserkocher,…. Im Badezimmer ausser einer kleinen billigen Seife, keine Produkte. Die Duschbrause funktionierte nicht richtig. Wir wollten eine 2. Bettdecke. Diese erhielten wir erst am 2. Tag auf Nachfrage. Das Frühstück war sehr dürftig. Keinen Toaster und nur Nescafe. Wir haben auswärts gefrühstückt… Es gibt keine Bar oder sonstige Verpflegungsmöglichkeiten im Hotel. Wirklich nicht zu empfehlen und Preis - Leistungsverhältnis stimmt gar nicht.
Jelena
2 years ago
9.0
it’s very relaxing.
Cons: the food
Anonymous
2 years ago
10.0
Dionne
2 years ago
9.0
Magdalena
2 years ago
10.0
John
2 years ago
6.0
Chambre vétuste.. avec un restaurant pas nettoyé.. miettes sur les chaises du restaurant.. Nappes pas repassées. Les canapes de l'accueil tres inconfortable. Bref ne merite pas d'etre étoilé.
Nyesha
2 years ago
8.0
Akmel
2 years ago
10.0
Miriam
3 years ago
5.0
The staff were polite and did their best to accommodate us. The bed was very comfortable. the property was quiet and peaceful.
Cons: Breakfast offered limited options and was overall poor in quality. We had lunch there once which was average. The rooms and rest of the hotel look better in pictures. Pool was cold. The worst thing about the property is how far it was from the city centre! It is actually situated outside Marrakech and about a 30-40 minute drive into the city centre which resulted in a considerable amount of our holiday budget and time being spent on travelling.
Sidi
3 years ago
2.0
Martin
3 years ago
10.0
Alexander
3 years ago
8.0
Breakfast good. Dinner good and value for money.
Cons: It was excellent
Borbala
3 years ago
8.0
The hotel has a beautiful garden, which is perfect for a getaway from the busy city. The pool is specious and the buildung is architectually beautiful. Perfect for a relaxing holiday, away from city’s noise
Cons: The only negative point(not the hotel’s fault) they were burning something nearby the hotel for a couple of days during our stay. The smell was quite intense burnt smell, so it was not possible to leave windows open
Henry
3 years ago
8.0
Alicja
3 years ago
6.0
Priti
3 years ago
8.0
Location Staff Food
Cons: Room
Amanda
3 years ago
8.0
Karim
3 years ago
4.0
Julienne
3 years ago
8.0
Super nice hotel in a quiet location, large swimming pool, friendly staff, good value for money! It was a great break away from the crowded and noisy streets of Marrakech. We enjoyed our stay at Palais de l’O a lot!
Cons: More options on the menu would be nice
Mouad
3 years ago
8.0
The unique place just a few KMs outside of Marrakech city, great place to have rest, super calm and quiet, the room are unique with their style and spacious also, the big and deep swimming pool is definitely a great way to refresh yourself when Marrakech is on fire 🔥
Cons: The wifi network is not stable and the speed is not good and the breakfast is good but very limited in choices and that AC was a headache to control as it keeps changing the modes automatically even if it is not set on auto mode.
Robin
3 years ago
10.0
Fatima
3 years ago
7.0
nice and clean big swimming pool
Cons: private garden
Christy
3 years ago
10.0
Ambiance was amazing, they definitely deserved 💯
Neus
3 years ago
8.0
The hotel is beautiful, clean and the decoration makes you feel luxurious as you were in a palace.
Cons: The restaurant/bar service is very limites and prices are way to expensive
Anass
3 years ago
10.0
Chipo
3 years ago
9.0
Johannes
3 years ago
6.0
Hamza
3 years ago
10.0
Natasha
3 years ago
8.0
Palais de l’O is a bit of a hidden gem if you like tranquility, the pool and terraces are lovely and not at all busy during our stay even though the hotel was full. The breakfast served each morning had something to please everyone and ordering lunch or dinner was made simple & tasted lovely. We had a super room with a balcony on the grounds a little distance from the main hotel and close to the beauty salon offering a great massage and the popular Hamman (a must try). Staff were all so friendly and helpful all the time and our room was kept clean daily. We would return.
Cons: There were no complaints only observations. Taking the taxi from the hotel into the Medina and back again was an expense we didn’t think about before our arrival and as there is no other means of travel we spent a considerable amount on them.
Nida
3 years ago
10.0
Amazing Staff. superb facility. very nice Moroccan vibe. Spacious room. They have Spa and Hammam. Welcome drinks and very welcoming and over the top check in experience. A very good complimentary breakfast!
Cons: there was no phone in the room and we had to walk to the reception every time we needed something which was a little far from our room. There was also one iron at the facility and if another guest had it which means we couldn’t use it.
Oluwatoberu
3 years ago
2.0
I am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.
Vera
3 years ago
9.0
It’s an amazing hotel, like a real Arabic paradise! The rooms are very clean and everything seems very new, that’s a crucial point, so well done! Breakfast was exactly what we hoped it will be, proper swimming pool, even luggage service, everything was top! We came by car and had a safe parking spot inside the palais, so don’t need to worry about your car in the night. The palais has relaxing music and even there own parfum that makes you feel on holiday directly. we definitely recommend this hotel to everyone! Thank you!
Mohamed
3 years ago
8.0
Safaa
3 years ago
8.0
This hotel is great for getting away of everything and just relaxing, the food is amazing and affordable plus the portions are quite big. Great service and kind staff. 10/10 would recommand.
Cons: Had a problem with the shower in my room unfortunately.
Sara
3 years ago
7.0
Nesserine
3 years ago
6.0
L'hôtel est propre, et super beau mais la proximité de Marrakech n'est pas au rendez-vous
Cláudia
3 years ago
4.0
The bed was comfortable and the pool was nice. There was a guy from the staff that went beyond to try and makes us feel comfortable.
Cons: There wasn’t stopper to the bathtube and when we asked for one they didn’t wan’t to give us one. The hotel is understaff so the service is a bit slow and the hotel in general its not well taken cared of.
Jamal
3 years ago
8.0
Hôtel agréable est calme Le personnel est très sympa est à votre écoute Je reviendrai avec plaisir
Andreea
3 years ago
10.0
Very clean and comfortable. The staff was very friendly and helpful
Marwa
3 years ago
8.0
Anonymous
3 years ago
9.0
big swimmingpool, very nice people, great lunch and breakfast. we had a very nice room with a great large double bed and very large bathroom. Interior tastfull.
Cons: a bit far from the centre
Ronald
3 years ago
10.0
Fantastic place , at times felt as though I had the place to myself. Very quiet and relaxing. It’s quite far from the centre, and I’m glad I only had 3 nights as I was solo traveler. Staff are excellent.
Verified traveler
5 years ago
6.0
Hôtel calme , manque de couleur et loin de centre
Verified traveler
6 years ago
8.0
L’hôtel est sympathique, on a plus l’impression d’être dans une grand maison plus qu’un hôtel. Nous étions 5 et je pense que nous étions les seules clients. Les portes sont très fines du coup, les chambres sont assez bruyante. On oublie la grasse matinée. Le service est très bien, nous avions un peu froid et ils nous ont préparé un feu et apporté du thé.
Verified traveler
6 years ago
8.0
Piscine pas chauffée, trop éloigné du centre et pas de navette gratuite ( ou moins chère). Repas du soir excellent ainsi que le snack du midi. Le personnel est très attentifs à vos demandes et très gentils. Attention au chauffage à cette période (novembre) et le wifi qui n'est vraiment pas terrible voir inexistant... Idéal pour le calme et si l'on ne veut pas bouger.
asmahane
6 years ago
4.0
vous nous avez vendu le sejour pretextant un hotel 5etoiles alors que l'etablissement et une chambre d hote de categorie 1 vous trompez vos clients pas de room service pas de telephone dans la chambre pas de bouilloire piscine pas chauffé petit dejeuner catastrophique spa et jacuzzi a l'abandon presence de vase suite de 30metres carre alors que vous dites 60metres carre avant reservation
Verified traveler
6 years ago
10.0
The property is in a very quiet location and with only 20 rooms it felt like we had the place to our selves all the time. If you are after a relaxing break and are prepared to get a taxi into the city (which is very cheap) then this is the place for you. Only issue we had is it is getting a bit tired and could do with a referb here and there, but we felt the relaxed atmosphere and friendly staff more than outweighed this. We will be going back.
Verified traveler
6 years ago
10.0
L’atmosphère du riad est douce et apaisante. Le personnel de l’établissement est absolument adorable.
Verified traveler
6 years ago
6.0
Upgrading room was an surprise. The location is Beatyful.
Karine
6 years ago
8.0
Hôtel très joli et personnel très sympathique et au petit soins. Seul point noir un soir la cuisine était fermée et pas de solution de proposée pour manger, il nous a été dit d’aller nous acheter quelque chose à l’extérieur.
Verified traveler
6 years ago
2.0
Horrible. Not maintaint at all. Bad “food”. Bad service. No one except one speak English. He is not available when you have trouble. You are trapped in the dessert with nothing. The door to terasse door was broken and someone could just walk in. We were at street level. It will cost you 30 euros a day to go to down town Marakesh to eat real food.
Verified traveler
6 years ago
2.0
Shocking experience. Definitely not a 5 star hotel. More like a 2-3 star. We stayed 3 hours and booked another hotel. When we asked for a refund they refused and instead offered complimentary stay at one of their other properties which is not very helpful as we will not be returning to Morocco. I would not recommend anyone to stay there.
Verified traveler
6 years ago
8.0
Bel établissement jardin sublime, uniquement pour repos. Piscine et pas de chaise longue mais des lits 2 places magnifique. A 12km de Marrakech rien autour voiture location recommandé ou guide pour le séjour. Restauration cher pour une qualité médiocre. Petit déjeuner très moyen.
Sof
6 years ago
6.0
Petit havre de paix et de tranquillité, établissement calme, propre et personnel très sympathique et serviable. Cependant l’hôtel aurait vraiment besoin d’un petit rafraîchissement, de plus d’entretien et d’équipements/ literie et linge neufs. Merci à l’équipe pour le super accueil.
Verified traveler
6 years ago
8.0
Top Service, alle Mitarbeiter waren extrem freundlich und hilfsbereit. Das Hotel ist wirklich wunderschön und ruhig. Der einzige Nachteil ist, dass man immer ein Taxi in die Stadt nehmen muss, da das Hotel nicht sehr zentral liegt.
Verified traveler
6 years ago
10.0
Personnel acceuillant et à l'écoute. Etablissement propre, très belle piscine
Verified traveler
6 years ago
8.0
Un véritable havre de paix. Un très bel établissement à la fois à l’extérieur et à l'intérieur ! Agréablement surprise par la chambre qui était spacieuse, joliment décorée, avec un très grand lit, une literie de qualité et même une petite terrasse ! Jardin très bien entretenu, avec des fontaines et beaucoup de fleurs, j’ai même croisé le chemin d’une petite tortue ... génial. Un peu déçue par le restaurant, notamment à cause d’un problème en cuisine le premier soir qui ne nous a pas laissé le choix de notre plat ... mais petit déjeuner excellent ! La piscine, le jacuzzi et le sauna donnent à cet hôtel un côté reposant, romantique, idéal pour terminer son séjour à Marrakech par 1 ou 2 nuits loin (très loin) du centre.
Verified traveler
6 years ago
10.0
The hotel was amazing the pictures do not lie I will definitely love to come back again
Zia
6 years ago
6.0
The Swimming pool was good, “not” a 5 Star Hotel; but a average 3 Star Hotel, It’s to far from the Centre and not much of a choice of Transport etc
Verified traveler
6 years ago
2.0
Terrible experience!! Booked this place for the kids pool and as it said it was family friendly...kids pool was empty, with an open drain in the bottom and uplifting tiles!! Main pool was too cold and deep for my toddler. Disaster for us!! To make things worse, the door handle in our bathroom was broken, when giving our son a bath before bed on night 1, he closed the door, locking all of us in the bathroom!!! It was terrifying - no phone, no windows and hotel was practically empty so no real chance of people hearing us calling for help! My husband had to break the door down to get us out, we were locked in for 30-40mins before we decided this was our last option (bear in mind we had an 18month old in the bathroom with us too!). We told hotel we needed to cancel our reservation and need our money back as they took full payment on arrival, they refused and also charged us for the damage to the door even though it was their maintenance problem that the handle was broken! At this stage we were so upset that our holiday was being ruined we just had to leave so paid a lot of money for another hotel in hopes of salvaging the remainder of our holiday! Will NOT be back!!!
Susan
6 years ago
10.0
My partner and I stayed here for three days during the final leg of our Morocco trip. The hotel itself is truly a gem, hidden away from the hustle and bustle of the city. It has a beautiful aesthetic, staff was incredibly attentive and helpful in meeting our daily needs. They offer a beautiful breakfast spread at 8am every morning with a ton of fruits, pastries, cheeses, vegetables and the usual coffee/tea/water. We had dinner and lunch once, my partner loved the chicken dishes and I was able to have some great vegetarian options. The hotel is a 300 dirham ride from the airport. When you arrive in Marrakech Menara airport, the taxi line can be extremely hectic so be firm and head to the back of the line. Hotel coordinated transportation to Jardin Majorelle/Medina for 100 dirham each way. The driver was amazing, car exceptionally clean and learned a lot about the country through him. Overall, wonderful way to end our busy travels with some R&R! Highly recommend for couples! Thank you so much to the incredible staff! They even let us extend our stay for no additional charge since our flight didn’t leave until 8pm. You are an asset to the hotel and I hope you are recognized accordingly!
Gf
6 years ago
4.0
Hotel is in the middle of nowhere, costs 300 dirham to get to medina (and back). The bed was super comfy, bathroom was great but it lacked amenities such as shampoo, conditioner like a normal 5 start hotel would have. Also very small - only about 10 rooms available. Not many staff working so it was difficult to get hold of them - booked a hammam for 12 the lady came at 1:30 and even then started walking in and out. Other than that the actual scrub was great. Also housekeeping broke our door handle so we had to stay in our room until he fixed on a new handle. They moved us to one of their Riads in Medina for half of our stay - NEVER AGAIN. That was a whole story in itself. Guys please if you’re not travelling in large groups or with a man stay away from the Riad - it is literally inside the souks
Ian
7 years ago
4.0
We arrived and they showed us to a double room, we had booked a room with 1x double bed and 1x single as travelling with my daughter. They then tok us to a small twin bed room, after complaint took us to the room we had booked (3ŕd time lucky). They then informed us that we were the only guests and that the restraunt was closed. Marracech centre about 5 milè away, we had a car so was ok. No reception desk after 5.00pm, no staff except guy opening outside gate, unable to even get tea or coffee. Hotel building was good and clean, but without any staff the service didn't even aspire to poor, it was non existent. Had 2 x beers from the room mini bar in the evening (no option for any other drink in the whole hotel as bar and kitchen not available). Charged 130mdh for the drinks the following day at checkout. I wish the hotel had let us know that non of the facilities, services (staff) food or drinks would be available beforehand. Daughter Type 1 diabetic so this is very much an issue for us. We paid over 100 Euro for a night in a 5 star hotel, with no services and facilities available to us. We were ripped off. The plus point was that they had good secure parking. The breakfast in the morning managed to scrape into the ok category. We are travelling around Marocco, my advice is to use small independant , family run b&b / guesthouse, every one so far has been excellent, and a third of the cost of the Palais de l'O.
Clare
7 years ago
8.0
Lovely hotel with beautiful garden & pool. Serene & relaxing if you like a peaceful setting some distance from Marrakech (25 minutes away). The distance means reliance on taxis although we had a car.Good quality breakfast & very helpful staff.Small improvements could be made... a kettle in the room would have been good & outside cushions a bit shabby & need replacing.We would return here.
Tetyana
7 years ago
10.0
Amazing place! Will be back! X
Verified traveler
8 years ago
10.0
Beautiful, quiet, and clean facilities, although very far from everything in Marrakech it was a very peaceful escape
Deirdre
9 years ago
6.0
The hotel was nice however I had to pay for 4 nights even though I stayed 3 nights and wasn't issued a refund. Also the taxi prices were jacked up by the people they called to drive us.
Hannah
9 years ago
6.0
Outside area, pool and rooms are great however, there are some basic things that really need some love and attention. Particularly the furniture inside the dining room and just outside, plus the terraces off the rooms. There was a cushion on our terrace that was literally black which I had to ask several times to be removed. The wifi when it worked was ok, but during our stay it went down for two days - perhaps not the hotels fault but it was a pain nonetheless. TV's in the room made a strange whirring noise when on, also not great if you're from English speaking as all we had was BBC news to watch the whole time. For a hotel that's on its own in the middle of nowhere, you rely on TV and wifi so we felt quite limited in what we could do in the evening. Food choices on the menu were limited, particularly for lunch. Breakfast was ok but it was exactly the same thing every day for 5 days, would be better if they mixed it up and alternated. On the plus side, I would say dinner was very good. We did enjoy our stay as it was very relaxing which is what we were looking for however we wouldn't go back to this hotel sadly.
ExpediaRelocation
9 years ago
8.0
The property is beautiful - both inside and out. Incredibly quiet and peaceful. The staff went out of their way around meal times - we arrived late and they kept the kitchen open. Likewise we overslept one day but will were given breakfast. Overall, think very charming rather than upscale Vegas hotel. Bear in mind it's about a 20 minute taxi ride into the Medina area. So this is prefect for somewhere to really relax with the odd journey out.
Jasbinder
9 years ago
8.0
The location remote, however hotel staff were pleasant, ambience and decor aesthetically pleasing.
ulina
9 years ago
10.0
Great hotel. It is a taxi ride from town but worth it for peace and tranquility after a night in the souks etc.
Elizabeth
9 years ago
8.0
Beautiful Hotel, but service was mediocre
Michael
9 years ago
8.0
Friendly staff, great pool & sunbeds and a lovely room. Lovely food though a little expensive for Morocco. 20mins from the city.
lex
9 years ago
10.0
Well out of the way of busy Marrakech. Feels like the middle of no where which is perfect if that's what you're after. Beautiful hotel. Rooms comfortable. Huge balcony. Very clean. Good quality food. Staff can't do enough dor you. Taxi device available and cheaper than local taxis.
k
9 years ago
10.0
Beautiful relaxing hotel. Room was beautiful and clean, only negative I can find about the hotel is that the outside cushions and pillows could do with a wash!! Staff were helpful. Loved the taxi service which was needed as there is nothing local you can walk to but it was affordable and reliable. EVERYTHING requires a taxi. Food in the hotel was expensive for what it is and there is not much option, so definatly worth eating outside of the hotel!! Very quiet and peaceful which was a real find!! Pool area was the best, beautiful beds which were avaliable all the time and pool was immaculate. By day four we were craving some cooked options for breakfast like poached eggs on toast!! Still a great breakfast with great room service if you want that.
Verified traveler
9 years ago
10.0
Very much enjoyed the excellent service and beautiful practical room!
Verified traveler
9 years ago
10.0
We had booked last minute online and when we arrived the staff didn't expect us. It took a while for them to get into action but after a few phone calls everything was ok and their service was more then excellent since then onwards. I was ill during my stay and they went to the pharmacy with my husband to get medicine and were very helpful trying to translate things to the pharmacist. The rooms, bed and bathroom are also very comfortable.
Steve
10 years ago
10.0
great hotel, beautiful, dinner was good , but far away from everything and not well marked(if you're driving) used it as a base to head out over the atlas mountains and the desert. Very beautiful hotel, but far from marrakech if you're spending time in the medina.
eychenne
10 years ago
8.0
beautiful hotel relax and zen good hotel service but swimming pool so cold !!!!
freddie
10 years ago
8.0
We wanted to stay out of the centre of Marrakech so this was ideal. Peaceful setting. Hotel also would arrange transfer to the centre/medina and collection.
Couple, 25 UK
10 years ago
10.0
I found this hotel on Expedia and thought it looked perfect for our 11 day stay in Marrakech and I was not disappointed! The hotel is so beautiful and relaxing. It was slightly further out than I expected (should probably have researched more beforehand) but the hotel offered a car service for 150DIR (£10) each way which was great for us and the driver was lovely! Rooms were really nice and spacious and the pool area was great with the comfiest sun loungers. Friendly staff and lovely food available pretty much whenever you want, also got quite a large breakfast considering it was included in the room price! Only annoying thing was the wifi, the connection really wasn't great around different areas of the hotel but not the most important thing when on holiday! All in all, would happily recommend to anyone!
Ewoma
10 years ago
10.0
I stayed 4 nights with a group of friends. The Hotel was fantastic from start to finish: Staff - All of the staff were amazingly friendly and helpful. Tariq, the hotel manager often went above and beyond to meet our requests. He even organised a candle lit dinner by the pool for our last meal and arranged a spa treatment before I had my flight! The trip coincided with the terror attacks in Tunsia - however, the staff made us feel completely safe. From sending us reassuring emails before our stay to giving us a mobile phone to use! The taxi service arranged by the hotel was a lifesaver! - our drivers were friendly and frequently transported us to and fro activities, the city centre and the airport. Food - The food was simple and tasty. I particularly miss the mint tea, traditional pancakes and beef tagine! All at a good price. Room/Hotel Grounds - Fantastic! The grounds are absolutely beautiful! The attention to detail in the decor is stunning. Not to mention, the large pool and garden! There's even a few peacocks in the garden too! The hotel upgraded us to the best suite in the hotel (went stayed during the quiet season of Ramadan) and it was such a pleasure to wake up everyday to the relaxing view from the balcony. I loved how the hotel almost seemed large house, it meant that the atmosphere was intimate and personable. Please don't bother to stay at a Riad, just stay here! Even though its about 15-20 mins ride away from the centre of the city its well worth it.
Eleanor
10 years ago
10.0
This is the most incredible hotel. The staff couldn't have looked after us better. The pool and surrounding area is heaven and the hotel is beautifully decorated. Room was gorgeous - we had a terrace which had views to the atlas mountains. Everything was beautifully clean. Great power shower with endless hot water. Delicious breakfasts and lunches. We took the hotel car into Marrakech for dinner each evening and it was very easy to get hold of the driver to collect us after dinner. We often shared the car with other hotel guests so it wasn't too expensive - usually it's €15 per room one way between the hotel and centre of town which wasn't bad at all! Couldn't have asked for more! It was the perfect calm oasis away from the sometimes slightly overwhelming but fun centre of town.
Timothy Z.
10 years ago
10.0
This is the ultamate hotel away from the hustle and bustle of the marina, a small boutique style hotel perfect for couples to relax, staff are friendly and polite, food is good but limited... Service has it's moments... But you are in marrakech so expect a relaxed attitude towards it , I've stayed 3 times and can't wait to go back, it's an amazing place to just recharge!
Pete
10 years ago
8.0
The hotel is a lovely escape from the chaos of life with the pool as the centre piece lined by Palm trees it's so peaceful. The staff were very friendly and helpful, especially Tarik who couldn't do enough to help! The menu is a little limited but you can forgive this and pop into town for a meal.
Carla Chicago
11 years ago
10.0
Palais d' l'Ô far surpassed my expectations. It is new, relaxing and has everything one could need away from home. The food is traditional Moroccan and excellent. The staff made my stay very memorable. I would recommend this hotel to anyone and I look forward to staying here again
C
11 years ago
10.0
Lovely small hotel in a beautiful oasis of calm. Wonderful, helpful staff - nothing was too much trouble. Fabulous breakfast. We stayed here for 6 nights and although we only ate in the hotel on 3 of them the menu did not change. We would definitely return to Marrakech and to the Palais de l'O.
Tracey
11 years ago
10.0
Stayed for a week and dipped in and out of the Medina. Hotel very quiet, fabulous pool, great breakfast and staff all very good. We're not great on a our French which was a bit of a hurdle with some of the staff.
Verified traveler
11 years ago
8.0
We loved this hotel on the whole. Authentically Morrocan. Just a couple of things - the menu needs to have a wider choice. This hotel is quite a way out from the local area do eating in is easier but limited menu. No lite bites or little bar snacks available but they do give you a lovely breakfast and we were never really hungry. Very quiet. Lovely pool. Great if you want to do nothing but relax (nothing there for kids) it if you want to be in amongst the hussel and bussel not the place for you. Overall lovely.
BigJon
12 years ago
10.0
If like me you want a few days relaxing after a few hectic days in the medina than you cannot go wrong with the Palais de l'o, set in amazing grounds this small hotel is a peaceful oasis about 12km out of town. There is nothing for miles so everywhere is a taxi ride to get to, which the staff will organise no problem but taxis are surprisingly expensive so if you to make frequent trips out this could become expensive. But for me it was about getting away from the crowds and relaxing in peace and quiet and this hotel certainly delivers that, each room has its own enclosed terrace which provide shade in the afternoon heat, a big bathtub you could swim laps in to relax after a hard days relaxing! The pool area is amazing, the setting is perfect, and the big double sun loungers are just the best place to be. The restaurant is fine, the food is of a good standard, although the menu is limited and doesn't change from night to night and there are no specials, so if you were here for more than a few days you would probably find yourself wanting to eat out a few times which again would mean a taxi ride. The staff are very friendly and efficient, they all know you by name, they remember your preferences so the whole trip feels very personalised. I recommend this hotel to anybody, I'm glad I spent a few days in the medina first to do all the sights and experience the hustle and bustle of life in Marrakech, and it makes you appreciate the calm all the more
eshertraveller
12 years ago
10.0
Wonderful hotel, perfect for peace and escape. Beautifully laid out, with pool a few steps from the elegantly furnished hotel and cool, comfortable rooms of the main building. Staff charming, helpful and available to arrange days out, meals in, efficient transfers to Marrakech (about 20 mins and 200 Dirhams).
Verified traveler
12 years ago
8.0
Great stay. Lovely hotel. Experience let down by food and cost of taxis (due to distance from Marrakech).
M
12 years ago
8.0
This resort is marvellous but difficult to get to. Taxi driver took 1 hour to find it at night. Great staff and very friendly. It is more suitable for relaxing time rather than Marakesh visiting.
pippa
12 years ago
10.0
The hotel is quite far away from the airport and it was a bit of a drive out so be prepared to feel like your lost! But once you arrive the staff were delightful, the hotel is beautiful, a little oasis! it was my mother and me and our room was exactly what we asked for, twin room with a balcony. The room had rose petals and fruit platter on arrival! Felt very special! The room and hotel was very clean, the pool was amazing and the sunbeds were lovely to spend a day on! Would recommend this hotel to anyone looking for some relaxation in beautiful surroundings, but just be aware its not close to the city centre, but the staff will always organise a car for you!
Verified traveler
12 years ago
10.0
We had a brilliant stay here - it was a little further out of Marrakech than we expected but a trip in to the city was about 20 euros. If you're looking for a lovely peaceful and relaxing stay then this is ideal. If you're hoping to spend lots of time in the city then I'd opt for somewhere closer to Marrakech. It was perfect for what we wanted with a lovely breakfast, gorgeous swimming pool and relaxing environment. Take lots of books to read!
F Hassan
12 years ago
10.0
I originally booked a raid in the old city but changed it to this hotel. Arrived at midday and was in awe of the hotel. The staff were very welcoming and friendly, specially Tariq and Mohammed. We were given a mobile phone and were encouraged to use it as much as possible. The gardens are well maintened but rooms are very comforting and relaxing. Tariq gave my partner and I a tour of the hotel and upon seeing the rooms at the back (next to the hammam underground building) we asked to move. Tariq kindly upgraded our accomodation for free! He even arranged for staff to leave rose petals on the bed around the bathtub. The hotel owner was also very friendly and joined us for breakfast and offered advice when travelling to the old city. He even offered us a late checkout (6pm) and didn't us anything extra. Breakfast will keep you going for the remainder of the day as you are given an array of bread, croissants, pancakes smothered with maple syrup and nuts as well as omelettes. The hammam (200 dhirams) was worth it as well as the massage. The jacuzzi and steam room are free for hotel residents. My only criticism is the dinner menu; perhaps offer a different menu from evening to the next. The hotel are in the process of acquiring a shuttle bus but it'll cost you about £30 for a round trip journey into the old city. This was my first (of many) trips to Marrakech and the hotel staff really made the experience enjoyable and relaxing.
Verified traveler
12 years ago
8.0
The hotel was a truly relaxing experience, from the lovely room and private terrace to the heavenly "double bed" size sun loungers. The staff were exceptionally polite and helpful. The grounds of the hotel were very attractive with lovely flowers and foliage.
KTGeorge1
12 years ago
10.0
Stayed for 7 nights in May 2013 - hotel was beautiful and the staff were so friendly and amenable. The spa was great, I had a massage, a hammam and reflexology and all were excellent, although they charge you to use the jacuzzi and sauna (which is unusual for a hotel) so I didn't use them. The food was very good (especially the breakfast) although the menu is a little limited if you are eating there every day. The pool is gorgeous and the sunbeds very large and comfortable although the canopies could do with a wash. Wifi is free throughout the hotel although it is a litttle patchy in some areas. The bed was very comfy and the linen of a high standard. Unfortunately there is a noisy dog who barks all night next door and woke me up several times although the hotel cannot help this and they told me they have spoken to the neighbour who owns it many times to no avail. The hotel is of a high standard and I would definitely stay there again. I had a wonderful stay!
Sarah
12 years ago
10.0
Wonderful hotel, friendly, helpful staff, laid back atmosphere in a beautiful setting about half an hour from Marrakech. Beautiful pool and plenty of sun loungers. Staff happy to organise transport, book restaurants and even provide you with a mobile phone so you can contact them. I travelled with my teenage daughter and she loved it as much as I did.
Victoria
12 years ago
10.0
This was my first trip abroad alone - this small hotel on the outskirts of Marrakech was the perfect destination, all the staff were wonderful and made the stay so relaxing and special, it felt like I had come home. It really is a little oasis in the desert. I left feeling refreshed and rejuvinated, having met some lovely people in this intimate boutique hotel environment. Will definately be back for the beautiful spa, breakfast by the swimming pool, spacious well designed rooms, breathtaking views of the Atlas mountains and the fabulous Chicken & Lemon tagine! Perfection.
Starts From
$93.00 / night
Marrakech, 40000, Marrakech, MA
Nearby Landmarks & Visits
Full-service spa
Express check-out
Area shuttle (surcharge)
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