Riad Flam & Spa
Chain: Not Available
Description
Luxurious Accommodation in the Heart of Historical Medina
Individually Decorated Guestrooms: Experience a blend of modern technology and traditional ambiance in our uniquely decorated guestrooms, each offering a cozy retreat with amenities like floor heating, air conditioning, and stylish en suites.
Culinary Delights: Indulge in authentic Moroccan cuisine meticulously prepared by Chef Khadija using fresh local ingredients. Whether by the pool, on the terrace, or in the lounge, savor a culinary experience that will tantalize your taste buds.
Relaxation and Rejuvenation: Unwind in our spa featuring a hammam, hot tub, and pool, where our professional masseuse Flam offers a variety of massages from around the world, ensuring a truly rejuvenating stay.
Experience tranquility in the heart of Marrakesh at Riad Flam - Book now for an unforgettable stay!
Sentiment Analysis
Great location
Exceptional service
Beautiful amenities
Popular Amenities
Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Hot tub/Jacuzzi
Car hire
Availability Side
Standard Double Room
Located on the first floor and with a patio view, the rooms have under-floor heating and air conditioning. They also feature free organic toiletries a...
Deluxe Double Room
This double room features a pool with a view. This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroo...
Guest Sentiment Categories
Cleanliness
Guests highlighted the riad as well-kept and clean, but there are some mentions of minor issues.
Service
The staff received numerous compliments for their attentiveness and helpfulness.
Location
The location is praised as perfect for walking to many interesting areas in the city.
Room Quality
Some comments noted cramped rooms and dark interiors, affecting the overall room quality.
Amenities
Amenities like the rooftop terrace and breakfast were well appreciated.
Value for Money
Mixed feelings about value as some guests found better alternatives at lower prices.
Food and Beverage
The breakfast and dining experience received positive remarks.
Overall Experience
Overall, guests felt they had a wonderful experience with a lot of positive aspects.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00
Check Out
12:00
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Reviews (332)
nathalie
1 week ago
9.0
le site , l'emplacement était top et nous étions très contents du massage.
Cons: tout était super je n'ai pas de commentaire négatif.
Johan
1 week ago
9.0
Trevlig personal. Jättebra läge, Vacker inredning god frukost med omelett utan extra kostnad.
Apolline
1 week ago
10.0
Jo
1 week ago
10.0
It was like a peaceful paradise within the heart of medina. Absolute luxury.
Cons: Absolutely nothing, loved everything and can’t wait to go back.
Sarah
1 week ago
10.0
The Riad was gorgeous, exactly what you imagine. An oasis of calm in the crazy labyrinth of Marrakesh. We loved the staff, the rooms, the breakfast and the spa. We had dinner the first night which was delicious. The hotel arranged direct taxi collection from the airport and again on our onward journey to our next hotel. The staff couldn’t have been more helpful. Would highly recommend.
Cons: When we first arrived we found the walk through the little streets down to the Riad a bit daunting - but a staff member came to meet us and help us. He gave us some welcome guidance about orientating ourselves and which side of the road to walk on to avoid oncoming scooters!
Anita
1 week ago
9.0
We werden echt heel.hartelijk ontvangen met Marokkaanse thee. Onze kamer was schoon, gezellig en comfortabel. Er lagen rozenblaadjes op het bed. De kamer had veel kastruimte en een grote inloopdouche met lekker warm water. Het ontbijt werd geserveerd beneden in de binnenpatio. Fruit en allerlei delicatessen. Het personeel is echt heel vriendelijk en helpt je met van alles. We hebben via hen een excursie naar de woestijn geboekt. Ook hebben we genoten van de hammam en de massage.. En op het dakterras genoten van de ligbedjes en de jacuzzi! Kortom; een geweldig verblijf gehad!
Cons: Als ik echt iets moet verzinnen;Het was lastig te vinden.En bij de exvursie werd niet verteld dat we een stop maakte bij een plek waar ze olie maakte. Dat was wel.een verkoop truc.
Iris
1 week ago
7.0
Juan
2 weeks ago
10.0
El riad está dentro de la Medina, céntrico, puedes ir paseando a todos lados, muy limpio, personal muy atento, bien decorado, buena comida, tiene un patio muy bonito para descansar y tomar un té, tiene hamman bien atendido y profesional y tiene un spa en la terraza superior
Salvador
2 weeks ago
10.0
Excelente en todos los sentidos. Muy buena ubicación. Todos los empleados muy amables y serviciales.
Cons: Nada. Todo perfecto.
Flavia
2 weeks ago
9.0
Nous avons passés un séjour absolument merveilleux au Riad Flam ! Dès l’arrivée, on se sent transporté dans un véritable havre de paix au cœur de la médina. L’ambiance est chaleureuse, le décor raffiné et l’accueil exceptionnel. La chambre était très confortable, décorée avec beaucoup de goût et propre. Le personnel est aux petits soins, toujours disponible et souriant. Une expérience authentique, calme et ressourçante, idéale pour profiter pleinement de Marrakech. Je recommande vivement le Riad Flam, un véritable joyau où l’on a déjà envie de revenir !
Marta
2 weeks ago
10.0
Maire
2 weeks ago
10.0
We loved the hosts and the accommodations in general what right in the centre but also in a quiet area away from the hustle and bustle
Cons: Nothing it was amazing
Heather
3 weeks ago
7.0
Urmas
3 weeks ago
10.0
Beate
3 weeks ago
9.0
Mouldi
4 weeks ago
7.0
sube
4 weeks ago
10.0
Magnifique. Très bien équipé. Le personnel au petit soin. Familial. Très bien situé. On a passé une super semaine dans ce Riad.
Cons: Manque d’isolation des chambres.
Sabine
4 weeks ago
9.0
Sehr familiäres Riad. Die Dachterrasse mit dem Whirlpool einfach super! Das Riad ist super schön eingerichtet und liegt sehr ruhig in einem kleinen Gässchen. Ganz nette Begrüßung und das gesamte Personal super nett. Tolles Frühstück (sehr nachhaltig, da alles in Schüsseln gebracht wird) mit zum Teil wechselnden Komponenten.
Cons: Nicht gefallen kann man nicht sagen, man muss es nur wissen. Durch die Lage in dem kleinen Gässchen kann man nicht mit dem Taxi vor das Riad fahren und muss noch eine kurze Strecke laufen. Unser Zimmer war ziemlich dunkel, da es nur ein kleines Fenster hatte.
Henrietta
1 month ago
10.0
We loved the beautiful courtyard where we had a delicious breakfast each morning. The room was beautiful and very quiet at night. Very comfortable bed and pillows. We had both the hammam and a massage which was very relaxing after being out in the madness of the markets. The staff were very friendly and so helpful.
Cons: Everything was perfect.
Fabio
1 month ago
10.0
Posizione perfetta per poter raggiungere a piedi molti luoghi interessanti della città. Il Riad è splendido e curato in ogni dettaglio, confortevole e pulito. Colazione ottima. Tutto lo staff di questo Riad merita una menzione particolare, molto gentili preparati e sempre a disposizione: bravissimi!!!
Cons: Sinceramente, nulla.
Alan
1 month ago
10.0
Boris
1 month ago
9.0
Magnifique riad dans un quartier tranquille proche de la medina et de la place Jemaa El Fna. Personnel très gentil et attentionné, chambre confortable et délicieux repas.
Luigi
1 month ago
10.0
A wonderful hotel experience, thanks to the excellent service provided by the whole team
Giorgia
1 month ago
10.0
Il personale gentilissimo , attento e premuroso in ogni momento del soggiorno ci hanno fatto sentire a casa , la struttura molto bella le camere spaziose ed il bagno con una doccia bellissima
Spitzer
1 month ago
8.0
Beautiful inner courtyard and really nice roof top terrace. Both managers, day and night, are wonderful and committed hosts and it is because of them I am giving an 8 and not a 7. Location is good.
Cons: Noise from the inner courtyard, average to below average repetitive breakfast (with small changes), hot tub that isn’t particularly good if it worked but it doesn’t work, incredibly small rooms (yes I chose what was available but they are CRAMPED) and the shitty, lumpy mattress.
Maud
1 month ago
10.0
Christophe
1 month ago
9.0
Nous nous sommes sentis comme chez nous, le personnel est chaleureux
VICTOR
1 month ago
8.0
El desayuno muy bueno. La ubicación excelente. La habitación tal cual aparecía en las fotos, pero la puerta, a pesar de ser de madera tallada y espectacular no está completamente sellada a la pared, por lo que hay rendijas que permiten ver el interior de la habitación por el marco de la puerta y escapa el sonido, lógicamente.
Cons: Ya nos hemos quedado anteriormente en otro Riad por la paz y encanto especial que ofrecen. Es una experiencia para disfrutar con los cinco sentidos (vista, olfato, tacto, gusto y oído). El servicio del personal en general es realmente mejorable. El primer día llegamos muy tarde y habíamos solicitado la posibilidad de tener un snack en la habitación. Nos lo confirmaron antes del viaje, pero al llegar a la habitación no había snack (sí que nos ofrecieron una botella de agua). Las camareras de mesa hablaban mucho entre ellas en cocina y se escuchaban las risas y sus charlas en el patio, que es donde desayunamos, por lo que el ambiente de paz y calma que inspira el patio del Riad desapareció totalmente. A pesar de la amabilidad de las camareras, no había un trato delicado y exquisito, como esperamos y hemos recibido en anteriores experiencias similares. La segunda noche tuvimos que madrugar para irnos a una experiencia en globo, por lo que solicitamos un pequeño snack antes de salir, y nos comentaron que mejor a la vuelta desayunábamos con calma ya que llegaríamos antes de que cerraran la hora de los desayunos. Volvimos al Riad para ello, pudiendo continuar nuestra visita por Marrakech. La última noche salimos también de madrugada al aeropuerto, no nos ofrecieron ningún snack de cortesía, a pesar de que ese día perdimos nuestro desayuno, igualmente tuvimos que pagar las tasas por persona y noche en el Riad, y nos exigían hacerlo en efectivo con Dirham o euros devolviendo dirham (no con tarjeta). Nosotros solo teníamos euros y queríamos nuestro cambio en euros ya que nunca tuvimos problemas por ello en todo el viaje. Nos pusieron muchísimos inconvenientes porque a ellos el banco les cobraba gastos por el pago de las tasas en tarjeta. Le comentamos que si nos hubieran avisado previamente no habríamos tenido inconveniente en tenerlo preparado en cash, finalmente lo cobraron por tarjeta y nos pidieron disculpas.
Sanjin
1 month ago
9.0
L'emplacement idéal à 5 min de la place Jemaa El Fna, le personne, la propreté l irréprochable,.
Cons: Le jacuzzi, trop de produits, les transats n'avaient que rarement des serviettes.
Christian
1 month ago
10.0
1 month ago
9.0
1 month ago
8.0
Väldigt fin Riad med härlig terrass
Cons: Rummet litet med tanke på priset
dorien
1 month ago
7.0
Personeel was heel vriendelijk
Cons: We hadden aanvankelijk kamer met veel herrie door een 7 tal airconditionapparaten op het dak. Gelukkig konden we volgeladen dag switchen naar n andere kamer zonder geluidsoverlast. De minderprijs werd niet gecompenseerd.
Tatiana
1 month ago
9.0
Cameron
1 month ago
10.0
The staff couldn't do enough. The riad was so beautiful and peaceful and it was nice to relax in the courtyard or on the rooftop terrace at the end of the day with a beer or a glass of wine from the riad. The riad is in a good location, only a few minutes walk away from the Bahia Palace and El Badi Palace. The rooms were all unique and beautifully decorated.
Cons: Could not fault the riad on anything at all. The location on google maps, apple maps, and maps.me were wrong, but we were shown to the riad by a kind local.
Elfriede
1 month ago
10.0
Sehr freundliches Personal sehr hilfsbereit Gemütliches Ambiente
Cons: Schwankendes Internet
1 month ago
9.0
Ein besonderer Eindruck, sowohl architektonisch als auch durch das Umsichtige Personal. WLAN und Frühstück vorbildhaft. Es benötigt ein paar Schritte um vom Taxi zur Unterkunft zu kommen....aber kein Problem. Jederzeit wieder!
RyRom
1 month ago
9.0
Sehr schönes Riat. Eine kleine Wohlfühloase inmitten der ansonsten hektischen Medina. Das Personal war sehr hilfsbereit.
Cons: Es ist nicht ganz einfach dorthin zu finden.
Andreozzi
2 months ago
10.0
Riad eccezionale! Personale disponibile, gentile e altamente qualificato e affidabile per tutte le richieste! Posizione ottima, al centro della Medina! Atmosfera rilassante e notti molto tranquille, assolutamente raccomandato!
Amanda
2 months ago
8.0
john
2 months ago
10.0
We stayed for a week and can not fault it what so ever The staff were absolutely fantastic They couldn’t do enough for you Highly recommended Breakfast was excellent We have nothing negative what so ever to say about the hotel or the staff 10 out of 10 for everything
Cons: There was nothing we did t like
Hayden
2 months ago
10.0
The Riad was immaculate and very homely. All the staff were very polite and couldn’t do enough for us. It really did have a relaxing/tranquil feel and very personal.
Cons: Like all Riads there is a walk through some rundown areas to access. But this shouldn’t put you off, felt very safe and was all part of the experience. It really is an oasis within the craziness of the markets and medina.
Tim
2 months ago
10.0
Alison
2 months ago
10.0
This is a perfect retreat in the Medina. On arrival, we enjoyed a hearty dinner of Tagine (one veggie, one meat). Our room was clean and spacious. The location was down a lane but super easy to find. Thete is a lot of construction in Marrakech, but this shows the fabulous investment in the city. Once inside the Riad, it is quiet, calm, the most beautiful courtyard where you have breakfast. The staff ate super friendly and helpful. Highly recommend
Cons: Nothing to complain about
Jaycine
2 months ago
10.0
The breakfast was excellent. Wonderful staff. Walking distance to everything. The ladies in the kitchen are great cooks. Issam, Hussein and everyone else couldn’t be more accommodating. Highly recommend. Cant wait to go back.
Cons: Everything was exceptional.
Michael
2 months ago
9.0
anissa
2 months ago
10.0
Lieu très beau et emplacement idéal
Nicoline
2 months ago
9.0
Dejlige værelser, lækker morgenmad, super hyggelig atmosfære, lækker aftensmad og utrolig venligt personale
Cons: Der er meget lydt - jeg vil vælge et værelse der ikke ligger i stueetagen næste gang - det føles ikke så privat lige ud til spiseområdet.
Maria
2 months ago
10.0
We loved our stay at Riad Flam. The staff were incredibly nice and accommodating. We had the top room and it was fantastic so spacious with a beautiful bathroom. Such a nice escape from the busy streets of Marrakesh felt like a little hideaway oasis. The bed was very comfortable and the room was very quiet with built-in air-conditioning.
Johnathan
2 months ago
10.0
Baptiste
2 months ago
9.0
Super
Annabelle
2 months ago
10.0
Bressand
2 months ago
10.0
Joachim
2 months ago
8.0
Matteo
2 months ago
10.0
Gianna
3 months ago
9.0
Destacó sobre todo la atención del personal. Estéticamente el hotel era muy lindo
Cons: Las camas un poco rígidas igual entiendo que es así en todo Marruecos, Cuidado mujeres que viajen solas, si bien el hotel estaba bien ubicado para llegar tenes que caminar 150 mts por una callejuela. La día que nos íbamos por la mañana temprano salimos del hotel y un hombre que se encontraba por ahí cerquita empezó a perseguirnos preguntándonos cosas y hace intento tocarnos. Volvimos corriendo al hotel y el señor muy amable nos acompañó hasta la avenida principal
Miguel Goncalves
3 months ago
10.0
Localização, no centro mas em zona muito calma. Segurança a qualquer hora. Sempre atentos, funcionários muto amáveis. Quarto muito espaçoso. O pequeno-almoço é bom, com produtos de qualidade. Recomendamos vivamente este local.
Cons: Nada a assinalar
Alexis
3 months ago
10.0
Riad traditionnel construit / rénové avec soin: menuiseries magnifiques, architecture typique, matériaux de qualité... un petit bijou. Personnel discret et attentif, présent h24 7/7, toujours prêt à vous rendre le séjour agréable. Séjour dans une suite spacieuse et confortable, au même niveau que le jacuzzi qui offre une belle vue sur la terrasse. Splendide! Nous avons également profité de soins hammam et massage, au top. Petit déjeuner copieux et varié. Tout était parfait :-)
Cons: Rien à redire
penny
3 months ago
10.0
Loved the peaceful comfortable outdoor space. Staff were so warm and thoughtful
Cons: Nothing
Lucia
3 months ago
10.0
Todo, tanto la suite como los espacios exteriores son muy lindos. El staff muy amable todo el tiempo, Hasan (recepcionista) se encargó de que no nos falte nada.
Cons: El agua del jacuzzi tenía demasiado cloro.
Magdalena
3 months ago
9.0
Riad Flam & Spa was an absolute gem. Tucked away from the hustle and bustle of the Medina, it felt like a peaceful oasis the moment we stepped inside. The riad is beautifully designed, spotlessly clean, and full of character. Everyone we encountered was warm, welcoming, and genuinely helpful, always ready with a smile or assistance when needed. Their hospitality added so much to our experience.
Sabine
3 months ago
10.0
Alles alles und nochmal alles! Super freundlich und hilfsbereit. Top lage, direkt neben dem Bahia palace. Und auf der dachterrasse fühlt man sich wirklich wie in 1000 und einer nacht! Auch unsere privilege suite können wir wärmstens empfehlen, denn diese selbst ist schon ein erlebnis, da direkt neben der dachterrasse! Wunderschön bepflanzt, sauberer und toller whirlpool, bequeme liegen bestens zum einfach sein oder aber sterne gucken! Unterstützen Sie dieses kleine Familienunternehmen mit ihrem besuch und es wird ihnen 1000fach zurückgegeben! Vielen lieben dank an Isim und seine herzensgute Crew. Wir würden immer wieder genau diese Riad kuchen, denn mehr zu hause und willkommen kann man sich nicht fühlen!💛💛😘
Cons: Es gibt wirklich nichts, das uns nicht gefallen hätte! Danke danke erneut!
Ari
3 months ago
10.0
Everything was amazing! Our hosts were the friendliest and kindest people that made us feel welcome from the moment we arrived. The hotel is a great serene escape from the bustling markets of Marrakech and we enjoyed going back here every time!
Cons: Everything was GREAT
Jules
3 months ago
9.0
The host was very welcoming and helpful. Breakfast was good. Would have preferred more choices but was decent. The location (in the heart of the Medina) is ideal as it allows you to reach various parts of Marrakech on foot. The Riad itself was quiet and clean. Overall, highly recommended.
Cons: Slightly unpleasant odors coming from the bathroom. We should have alerted our host about it so he could fix it for the next guests. The swimming pool size was not as advertised. We were originally after a Riad with a swimming pool.
Andrea
3 months ago
8.0
Ottima colazione
Cons: +46 gradi di Marrakech.......
amber
3 months ago
9.0
beautiful building and rooms, lovely spa and hot tub, great location to city centre- can easily walk to taxis and town , lovely staff - friendly and helpful! thank you x
Cons: hard to find the hotel on google maps
Tara Elizabeth Kayria
4 months ago
10.0
Todo estaba al gusto espectacular y muy serviciales, es la segunda vez que nos alojamos aquí y la ubicación es perfecta
Cons: Quizás el agua aveces salía algo turbia. Pero es del todo normal
Emmanuel
4 months ago
10.0
Tout était parfait! L’accueil et l’hospitalité du personnel et particulièrement d’Aissam est juste exceptionnelle. Nous avons passé 2 nuits dans ce riad très dépaysant et si joliment décoré. Un moment hors du temps… Un petit déjeuner copieux et excellent toujours servi avec le sourire! Une vue sur les toits de la médina et la Koutoubia exceptionnelle! Un énorme merci à Aïssam… nous reviendrons avec plaisir.
Juzar
4 months ago
6.0
Issam and his team were excellent, Issam went out of his way to make our stay comfortable, he was very helpful and did his best to make our stay enjoyable. The rooms were comfortable and clean, and the AC was excellent. The breakfast was good. Late check out was given which was great and most appreciated.
Cons: Construction and work was going on during our stay which was very disturbing and created a lot of noise, vibration and dust. This was not pleasant. The hot water stopped during our showers and stopped working in our sink. There needs to be water bottles placed in the rooms everyday which did not happen. No tea coffee facility and no kettle in the room.
Sara
4 months ago
10.0
Struttura bellissima, in un’ottima posizione. Camere molto ampie, bellissima piscina e vasca idromassaggio. Vista dalla terrazza spettacolare.
Henning
4 months ago
9.0
mamode yachine
4 months ago
7.0
Bien le petit déjeuner Marocain
Cons: Le cadre est bien, le personnel très gentil. Mais au niveau confort des chambres il faut s'améliorer.
Pierre
5 months ago
10.0
Maria
5 months ago
9.0
Richard
5 months ago
10.0
Fantastic location, we were lucky enough to have almost the whole hotel to ourselves as we stayed in the off season. Room was lovely, with fully functioning air con. Staff were friendly and happy to cater to our every need! They helped us with excursions and taxis as well. The cookery class was really fun and enjoyable (not to mention tasty!). The rooftop terrace and hot tub were also really good.
Cons: No complaints from us!
Natasha
5 months ago
10.0
The staff were lovely and helpful and the place itself was gorgeous and a lot of fun.
Cons: I cannot think of anything we didn't like.
Alma
5 months ago
9.0
Great staff, very diligent, attentive, and prompt to respond to all our needs. Hussein was above and beyond excellence! Breakfast was delicious, and a large variety of cooked on-site yogurt, omelets, fruit, cakes, bread, delicious coffee, milk, juice, mint tea, cheese, pan cakes, etc. Wonderful building architecture and ample room on the ground floor with safety box and A/C. Great water pressure!
Cons: All Riads in the center of Marrakech aren't accessible by car. So, you have to walk to the nearest access point for vehicles to meet your tour driver. Inconvenient and sometimes confusing as where to meet, walk, and also you can get mixed up with other tours. Be aware and DO NOT move from your meeting point. Tour people are good contacting you by WhatsApp.
Ivan
5 months ago
10.0
Neil
5 months ago
10.0
The location, the look of the property. Everything looked amazing. The staff were fantastic a proper holiday.
Nina
6 months ago
9.0
Whitney
6 months ago
10.0
It was cozy and perfect for a couple! Not too many people! The room was good size for us who didn’t need more
Olsen
6 months ago
10.0
Relaxing atmosphere and great staff!
Cons: Nothing to complain about!
Sejal
6 months ago
8.0
Julie
7 months ago
10.0
The property was very clean and in a great location.
Martin
7 months ago
9.0
Ambience, staff, breakfast
Yameen
7 months ago
10.0
The Morrocan breakfast never disappointed me. Great selection of food available at the riad.
Roger
7 months ago
8.0
A very good location for the Medina and Souks despite being a stones throw from this very busy area. You entered calm and tranquility. The roof tope terrace was lovely too.
Cons: Nothing
Zhou
7 months ago
10.0
Beautiful property and super nice staff. Close to
Cons: A little bit inconvenience for seniors, given that there is a few minutes walk from the taxi drop off or pick up and there is no elevator. But the staff is super friendly and helpful to minimize the inconvenience.
Niranjan
7 months ago
10.0
I went into this trip thinking RIAD was some chain of hotels (like Hilton, etc) but was happily surprised to realise it was an architectural style oh homes in Marrakech. RIAD Flam was an absolute dream. It is inside the Medina and perfectly distanced from the Jema al Fnaa (main marketsquare) to not be a hindrance to get to in and out. The decor and design of the RIAD was stunning, I had no idea that the outer facade was hiding such a gem inside. Food was excellent and the spa services we partook of were fantastic and we were extremely happy. The staff were able to help us with bookings for excursions which we thoroughly enjoyed. I have to leave a special note for the Staff that made this stay what it was. Issam, Hussein and the ladies in the kitchen and spa were incredible - courteous, friendly and attentive to our needs. I felt sad on our last day because I would not be able to spend more time with this lovely group of people. Thank you from the bottom of our hearts. To anyone reading this review, I highly recommend this RIAD. We will be coming back and staying with them for sure.
Richard
7 months ago
8.0
central location and the breakfast was great.
Sasa
7 months ago
9.0
i like it
Homa
7 months ago
10.0
The team was awesome. So polite, warm, helpful … They were even more lovely than my family’s members. I really loved and enjoyed to be there.
Jerome
8 months ago
9.0
The staff is extremely nice and friendly ! The riad is beautiful, we really enjoyed all woodwork and carpentry, the courtyard and the rooftop with a great view. Breakfast is very nice, and great service. Location is very quiet.
Cons: Beds are too stidd for us. Would be good to change towels after a few days. Bedroom decoration is a bid ran down. Bed linen are too old.
Carling
8 months ago
10.0
Noemi
8 months ago
10.0
Very nice structure in every detail. Great rooms, food and terrace. Super nice staff. Good experience also with the hammam.
David
8 months ago
9.0
Staff were extremely helpful and friendly .
Suzanne
8 months ago
10.0
The staff were absolutely amazing in every respect.. The sunbeds and jacuzzi were great on the rooftop. Only issues were sorted promptly eg.tv confusing to work and air con difficult to understand. A bottle of water in the room would have been welcome when we arrived. We had a most fantastic experience Thank you everyone xx
Sabrina
8 months ago
9.0
Colin
8 months ago
9.0
The surrounds looks a little daunting when you arrive, but it's worth it. Place very serene, quiet, safe, good location at the start of the souks, next door to the Palace. Seriously cannot rate this highly enough. Will definitely come back here. Thank you team
Cons: We had a room mix up when we arrived late, Wasn't a great start but it was sorted perfectly and without hassle the next morning. Staff were super-friendly and helpful.
richard
8 months ago
8.0
Gut gelegen, sehr ruhig und Personal sehr hilfsbereit. Das Frühstück dauert rd 20 Minuten bis es kommt.
Jenifer
8 months ago
8.0
Amanda
9 months ago
8.0
Peaceful part of the Medina
Cons: Nothing
Ryan
9 months ago
10.0
The riad was everything we hoped for, close to the centre of the medina and the sires and restaurants but also quiet and calm. We styaed for 8 nights and were sad to leave. The staff were very helpful and always courteous, a real pleasure to deal with.
Cons: We were very happy with everything. We can;t think of anything we would change.
Sean
9 months ago
9.0
Fabulous place. Staff were lovely. Great location.
Cons: WiFi was patchy
David
9 months ago
10.0
Denise
9 months ago
8.0
James
9 months ago
10.0
The staff, especially the night manager, were delightful. We felt completely looked after and the Hammam was excellent. The breakfasts too were just right.
Eloise
10 months ago
10.0
Stunning property, excellent location.
Chris
10 months ago
10.0
My teenage daughter and I enjoyed a fabulous stay at the Riad Flam & Spa. Great location with only a short walk to the heart of the medina, wonderful friendly staff who make you feel comfortable and take care of all your questions and make the stay so easy and special. The Riad itself is stunning with a beautiful courtyard. We stayed in the top suite which is one of the most unique and sumptious rooms we have ever enjoyed. Absolutely gorgeous with large bathroom and sitting area, excellent closet space and easy access to the gorgeous terrace with Medina views. We. especially want to thank Issem who made us feel so welcome and offered such friendly hospitality which was appreciated given that we were two Canadian females travelling in Morocco for the first time. We also enjoyed a massage at the Riad Flam which was very special. WE highkly recommend Riad Flam. & Spa. It exceeded all of or expectations and was great value.
Henry
10 months ago
10.0
Location was great, staff were fantastic and overall Riad was beautiful
Marina
10 months ago
9.0
A beautiful Riad, staff were lovely. Lunch was prepared for us on arrival which was about £20
Cons: We weren’t overly impressed with breakfast, the same every morning. No Tea or coffee facilities in the room, no water in the room either. for the price these little things would have made a difference.
Goncalo
10 months ago
10.0
It was quite, no mosque nearby to wake us up, amazing staff, amazing service
Patrick
10 months ago
7.0
Cons: Paid for premium room. Got a small room with no windows
Zafar
10 months ago
10.0
Very friendly staff. Nice breakfast and cozy rooms.
Cons: A bit of renovation would be usefull
Sana
10 months ago
9.0
Staff were exceptionally helpful and kind, nothing was too much for them. They were always smiling and happy to help with anything and everything. A very special shout out to Hussain and Issam who went out of their way to accommodate all our needs and wants with always a smile on their face. The Riad was a short walk from the Jewish square which was very convenient for transport to activities.
Cons: There should be more iron available, we were occupying 9 rooms and there were only two irons available so at times we were waiting to get it. Can’t really fault them for anything else other than that, they were amazing.
Wayne
10 months ago
8.0
The Riad is very quiet, yet a 10 min walk from the main square. The rooftop breakfast with the sun rising was a treat and having a bar and jacuzzi open at night time was a lovely bonus. Staff were very pleasant and accommodating.
Cons: I had a laundry bag left in the room for me to take back after the trip, which disappeared. Staff were questioned based on the possibility of it being taken away to be laundered by mistake. The onus was left that perhaps I had taken it away when leaving the Riad - I think that I would have known that.......
Silvio
10 months ago
10.0
Samai
10 months ago
10.0
Staff was amazing ! Big Thank you to them ! Breakfast on the rooftop , very pretty and quiet chill area. Enjoy the jacuzzi with a glass of good wine from the bar on the rooftop top with a beautiful sunset on Marrakech. Quiet & peaceful Very clean
Cons: The room was very nice but we had 2 single beds put together, we booked deluxe room expecting a double bed. & we didn’t know about it But they were put together & very confortable so… it was ok :)
Marleen
11 months ago
10.0
A beautiful Riad with very kind staff. Also great breakfast.
Sally
11 months ago
10.0
The Riad was extremely comfortable and well located to walk to the Medina and Souk markets and Restaurants.
Cons: We loved the Riad, and just one point would be to light the fire in the main lounge in the mornings ( as at this time of the year it can be quite cool). In saying that, we were fortunate that the weather was warm enough to have breakfast on the roof terrace on a couple of occasions.
Tamer
11 months ago
10.0
The staff were very friendly and helpful. I especially want to thank Hüseyin. Jakuzi was gorgeous. There is cul de sac Hamam Bath. The price is exactly reasonable and worth the service.
Angela
11 months ago
10.0
Intimate and boutique experience, very relaxing
Ny
11 months ago
9.0
Mateusz
11 months ago
10.0
Dee
11 months ago
9.0
Ana
11 months ago
10.0
Everything! The place is really amazing and very well located- walking distance to all the main places to visit- the staff is exceptionally good, they made us feel like home! The Riad is exceptional, the facilities are very comfortable, clean and breakfast on the roof terrace simply a dream.
Dulitha
11 months ago
10.0
Graham
1 year ago
10.0
the location is great, very close to EVERYTHING!
Vinay
1 year ago
10.0
Lovely staff who are always happy to help and make your staff amazing. Food was great, the rooms are very clean. We enjoyed our stay very much. We would definitely stay again. Location was easy to access everywhere.
Kayoko
1 year ago
9.0
service
David
1 year ago
10.0
Perfet location
Cons: Good value authentic Riad in excellent location, rooftop terrace is a great bonus. + Well appointed authentic Riad with the added bonus of a spacious roof top terrace, great for watching the sunset and enjoying the hot tub. Excellent location means it is possible to easily walk to all the key sites. All the staff were friendly and keen to help with any questions. Highly recommended. + will definitely return
Olympio
1 year ago
9.0
Ian
1 year ago
10.0
The Flam and Spa is a beautifully designed hotel with a lovely serene feel due to the natural materials of stone and wood. The workmanship of the wooden decorations are gorgeous. I have not seen anything like it elsewhere. The hot tub was a very nice addition to enjoy and the staff couldn’t be nicer or more helpful. We thoroughly enjoyed our 3 nights here and would highly recommend. Quite area but minutes from the main streets. Our room which was one of the suites was stunning and the included breakfast was varied and delicious with fruits, cake, pancakes and eggs with coffee or Ming tea.
Cons: Nothing it was lovely.
Izabela
1 year ago
10.0
The Riad is beautiful, like a little sanctuary in the middle of a bustling city. The staff is amazing and go over and beyond to make you feel comfortable and like at home. Thank you to Hussain and Issam for your hospitality. The riad is situated in a narrow street and a bit difficult to find therefore I would recommend booking the airport transfer via the riad, especially if arriving in the evening. We had the option with breakfast which was lovely and very tasty. We also ordered dinner on our first night as arrived late in the evening, it was delicious as well and the service was top notch.
Cons: Everything was perfect. The only minor thing would be the privacy of the rooms situated downstairs, the doors come out directly to the courtyard which makes it a bit strange at first. But this is probably the nature of all riads.
David
1 year ago
10.0
Amazing Riad. Breakfast was excellent, served on the rooftop.we also had dinner and lunch on our final day. All were excellent, delicious and different dishes prepared with fresh local ingredients. The staff were very friendly, helpful and courteous. Very good value and good quality. The location of the Riad was perfect for visiting everything the medina had going on. We also enjoyed the hot tub ( jacuzzi) on the rooftop Definitely will back soon
Aruna
1 year ago
10.0
Serene and peaceful, and yet 3 mins walk away from the busy old town! The staff are exceptional!! The hammam experience was great, lovely breakfast… everything was perfect
Cons: Nothing not to like.
Khadija
1 year ago
8.0
location was good near to the Medina and bhaia palace. Bed and room was comfortable 😌 breakfast was OK.Staff were friendly and helpful.
Cons: pillows were not good 😐
Oliver
1 year ago
10.0
A hidden gem. Stylish property in the heart of Marrakesh. Gorgeous interiors and very relaxing
Cons: Nothing- it was fantastic
Klaus
1 year ago
10.0
Everything
Laura
1 year ago
9.0
This is a very beautiful stay, our room was gorgeous, clean and stylish. Personnel is very friendly and helpful. Hussein is the kindest and funniest - he made us feel even more at home. I would also recommend anyone to talk to him on the day of arrival to understand how to behave in the suk and in general in the medina, he helped us a great deal!
Cons: There were some issues with the drainage, no problem with hot water but after a short shower there was no cold water in the room. Other than that everything was perfect.
Theo
1 year ago
10.0
The location is perfect. All the people working there are super friendly and helpful. You must try the massage.
Cons: The variety of breakfast.
Hanna
1 year ago
10.0
The breakfast was very good. It was a short walk to the market and many fun things to see around the property. The staff extremely helpful. Great massage and hammam. This property will be our choice again
Kasper
1 year ago
9.0
Sarah
1 year ago
9.0
Well appointed authentic Riad with the added bonus of a spacious roof top terrace, great for watching the sunset and enjoying the hot tub. Excellent location means it is possible to easily walk to all the key sites. All the staff were friendly and keen to help with any questions. Highly recommended.
Cons: Can’t think of anything!
Jessica
1 year ago
9.0
Attractive riad very peaceful with stunning interior and traditional rooms. Lovely roof terrace with a jacuzzi. Location very good for accessing major points of interest.
Cons: Lighting in the bathroom could be brighter.
Nassar
1 year ago
9.0
Location staff bed comfort
Cons: No access for taxis
Olayinka
1 year ago
1.0
Julie
1 year ago
9.0
The riad was like walking into an oasis of calm and tranquillity away from the hustle and bustle outside. The reception staff were amazing and could not do enough for you. On arrival tea and biscuits were served, we were then shown to our room on second floor Linham double. We stayed breakfast and half board, breakfast was fruit, bread, muffin’s homemade crepes jam honey marmalade coffee and orange juice. Evening meal was different each night, no choice but food was fabulous chicken and vegetable tangine, chicken and couscous tangine, meatballs, chicken skewers, beef tangine, Moroccan salad, zaalouk, briovat samosas and cakes and ice cream. You can have evening meal if not booked half board prices in euros. Local beer €7 33cl or glass wine €5. The courtyard is very tranquil and there is a rooftop sunbathing area with beds and towels and jacuzzi. There is a spa room you can book external treatments from. The last evening had some awfully rude Nigerian ladies who treated the staff with no respect and disturbed our peace but thankfully they did not stay, verbally abusing the really polite and friendly staff which was not acceptable. Location is near Bahia Palace and Place Mellah. Great value for money.
Cons: The alleyway walk to the Riad is undergoing a lot of building work due to the earthquake and was quite dark in the evening but we had no issues.
Paul
1 year ago
10.0
The Riad Flam & Spa is located in a great place. Just close enough to the hustle and bustle at the same time as being a quiet oasis. The roof terrace was great for watching the sunset .
Cons: Everything was great
Peng
1 year ago
10.0
Very satisfied for my staying in riad flam, and the people worked very nice and professional, especially Mr.Noldine, highly recommended for this hotel
Grace
1 year ago
10.0
Beautiful riad. Staff were so kind. Room was very clean. Good location in Marrakesh. We had a lovely stay
Colleen
1 year ago
10.0
We felt lucky to have stumbled upon this incredibly charming Ryad. The staff felt like old friends. They were especially helpful with advice and setting us up with hiking guides and a 4 am trip to the airport. Breakfast was delicious and the one dinner we had made us wish we'd stayed for more. The bed was great. The Ryad's one block proximity to the Bahia Palace was very helpful as a destination descriptor for taxi drivers. Lastly, don't miss the hammam!
Cons: We liked everything.
Gabby
1 year ago
10.0
Fiona
1 year ago
10.0
Lovely Riad with exceptional staff who can’t do enough for you. Room was lovely … Jacuzzi and sun terrace was a fantastic addition and very private . We ate at the Riad a few times and the food was exceptional and really good value. The lamb with prunes was outstanding. We also had a Hammam experience which was extremely relaxing and enjoyable.
Cons: Nothing our stay was wonderful
James
1 year ago
10.0
Maurice
1 year ago
9.0
Cons: no complaints
Familia
1 year ago
10.0
A magical experience in the heart of Morocco My stay at Riad Flam & Spa was absolutely unforgettable. From the moment I walked through its doors, I felt like I had been transported to an oasis of peace and charm in the middle of the vibrant medina. This riad not only offers a serene retreat, but also encapsulates the authentic essence of Moroccan culture, with an attention to detail that leaves you in awe. Charm and authenticity Every corner of the riad is exquisitely decorated with traditional elements: from the handcrafted tiles and colorful mosaic lamps, to the carved wood details and Berber textiles adorning each room. My room was a haven of calm, spacious, bright and with that personal touch that makes you feel at home. Exceptional customer service The staff was extraordinary, Issam is an excellent host. Always ready to help with a smile, they offered local recommendations that made our stay even more special. From handling reservations for excursions to arranging our airport transfers, they went out of their way to make every moment perfect. An oasis in the city The inner courtyard was the perfect place to relax after a day exploring the medina. Each morning began with a delicious breakfast, which included freshly baked bread, homemade jams, fresh fruit and aromatic Moroccan mint tea. The views from the terrace, with the city at your feet and the mountains on the horizon, are simply breathtaking. A perfect place to enjoy the sunset. A perfect location Located in the heart of the medina, the riad is only a few minutes walk from the souks and the main tourist attractions. Despite being in the center of the action, the atmosphere inside the riad is calm and relaxing, offering the perfect balance between adventure and relaxation. In short, if you are looking for an authentic Moroccan experience with the comfort of a hotel, Riad Flam & Spa is the ideal choice.
Cons: Nada.
Shagufta
1 year ago
10.0
The location was perfect, the standards were high, and the staff were friendly and very welcoming. Breakfast was great and anything I wanted was made available, we felt like queens.
Cons: There is nothing not to like.
Ly
1 year ago
10.0
Close to the Medina
Jackie
1 year ago
8.0
Julie
1 year ago
10.0
Lovely property, with traditional Moroccan style. The staff made this hotel exceptional. Couldn’t do enough for you, genuine and friendly.
Cons: Nothing
Angela
1 year ago
9.0
Our first experience of a traditional Riad was great, so calm and beautiful. We arrived early morning but staff made us feel very welcome with some mint tea and got us into our room as soon as they could. We had a massage and hamam, one of the best!
Cons: Breakfast was sweet and repetitive, eggs to order would be a good addition
Chengeng
1 year ago
10.0
Beautiful and peaceful. Staff all very nice, especially, Hussein, he was so nice, helpful and friendly, we will definitely happy to stay here again.
Natalí
1 year ago
8.0
The staff was wonderful, extremely kind, and promptly resolved our issues. I believe this was why we felt so comfortable.
Cons: The towels were worn out, and the soap holder was oxidized.
David
1 year ago
8.0
Landa
1 year ago
10.0
Everything, this Riad is very beautiful with great positive ambience. The staff are extremely friendly and the owner is very welcoming. I would certainly consider it again in my next visit to Marrakech!
Cons: I was scared in the beginning because you have to walk down alleyways until you reach the Riad, but everyone confirmed it was very safe and I tried it myself walking midnight all by myself and it was extremely safe
Henri
1 year ago
10.0
Haven't been to many Riads but this is certainly my favourite and will book again if in town. Very quiet but central still. Facilities were great, the room was spacious and clean, breakfast was awesome - so was the lunch/dinner if you opted for it. The staff was amazing, very supportive and attentive e.g. I needed some balloons for my gf bday and didn't know where to buy so they just organised that for us. Overall very good vibes, felt relaxed. Tried the massage and a pedicure - was also well done and very flexible on timing.
Wilmor
1 year ago
10.0
Clean, quiet, location, terrace view, service, amenities and most if all great welcoming staff.
Cons: None
Mohammad
1 year ago
8.0
V good
Simon
1 year ago
9.0
An exceptional Riad, lovely staff, and so helpful.
Cons: loud arrogant French people on the phone and lap top conducting a sales meeting during breakfast, in the jacuzzi and dinner times. :(( spoilt the tranquillity.
Svend
1 year ago
10.0
Great hotel. Enjoyed our stay. Great rooms and very friendly and helpful manager. Nice breakfast. I recommend Riad Flame and spa.
Gill
1 year ago
10.0
Amazing quiet spot just minutes from the busy medina. Fantastic rooms, pool, roof terrace and staff were so lovely. Helpful and always welcoming
Julie
1 year ago
9.0
Beautiful place, staff were lovely.
Justin
1 year ago
10.0
Great spot - host was very good! Would recommend to anyone
Roxi
1 year ago
10.0
Wonderful riad, an oasis in hustle and bustle of Marrakech! The staff and manager were incredibly helpful, going out of their way to make our stay perfect! Highly recommended.
Sonia
1 year ago
10.0
Wow! Great Riad, beautiful rooms, quiet location and most importantly the most wonderful hosts. Highly recommended to anyone wanting a relaxing and peaceful holiday.
Cons: Nothing everything was perfect.
M
1 year ago
10.0
Richard
1 year ago
9.0
Staff were brilliant and room was fantastic
Paula
1 year ago
9.0
We loved the property. Very cosy
Cons: ALL GOOD
Melloney
1 year ago
10.0
Amazing staff especially isan and hussein c Food exceptional cooked with so much love Room beautiful Cannot fault a thing Will really miss you guys you are the best.
Cons: Nothing
David
1 year ago
10.0
The location is perfect, the room is very clean and how friendly all the staff are. They are always taking care of you and make you feel so much welcome. The ryad is beautifull, it transports you to "1001nights"
Dominicus
1 year ago
9.0
Was great service and pleasant accommodation
Cons: Nothing
Sageda
1 year ago
10.0
Beautiful Riad in the heart of Medina and 2 minute walk to the main square. Room was absolutely amazing with the most comfortable bed and decor was so lovely.
Cons: N/A
Janice
1 year ago
10.0
The staff team at Riad Flam were very welcoming and ensured that we had a relaxing stay. Our room was spacious and comfortable. The accommodation is spotless. Riad Flam is a peaceful haven in the busy city of Marrakesh and we would highly recommend it. We particularly enjoyed the relaxing courtyard, the roof terrace and the Moroccan cookery lesson.
Mirko
1 year ago
10.0
Location: Inside the Medina, but close to a street with easy access to taxis. All the main attractions and museums are near the hotel, with the main square just a 10-minute walk away. The Riad: Beautiful, quiet, and with comfortable rooms. They offer a rich breakfast with gluten-free options and provide very attentive customer care.
Cons: Everything was perfect. Just a small note, the menu listed several different cocktails, but only beer and wine were actually available during my staying.
Helen
1 year ago
9.0
Property was beautiful. Classy and lovely decor. Staff were very friendly and helpful
Cons: No pool or roof terrace available due to restoration work from the earthquake. Wasn’t made aware before arrival
Artem
1 year ago
10.0
- Very friendly and supportive staff - Amazing and chill atmosphere, like a safe place in the heart of medina - Good quality hammam and massages, amazing for the price - Traditional food on breakfast, lunch, and dinner - Quick and good quality cleaning - Amazing location, a few minutes walking to the main square/market and the most signature sightseeing
Cons: - Unstable water temperature in the shower
Giosal90
1 year ago
10.0
- amazing, very friendly and hospitable staff - welcome drink and snack (Moroccan mint tea) - amazing, very fulfilling breakfast - one of the best coffee we've ever tried - great location - very quiet at night so you can sleep And the compliments to staff once more - when we felt as if we caught a cold, the staff took great care of us by bringing a heater, some hot tea and biscuits to our room. It was a nice touch that we'll never forget. They didn't even charge us for it, which was absolutely humane and generous of them
Sharon
1 year ago
8.0
The staff were so friendly and helpful with great communication at all times via WhatsApp. They were great booking us restaurant reservations to some great restaurants in the city. You won’t get more friendly and better people. The breakfast was great too and you can have it at whatever time suits. The location of the Riad is perfect, just inside the Medina, so in a great location to access the Bahia Palace and the shops and restaurants in the Medina.
Cons: Our confirmation message from the hotel stated we had booked a standard room instead of a Deluxe Suite…I questioned this but was assured we had a deluxe suite. When we arrived at the Riad I suppose you could say we were given a suite as there was a bedroom, living area and bathroom, behind a door saying Private! But there was little natural light with only windows in the roof of the lounge area which was really a lobby to a staircase to the roof. This was not the room we expected considering the photos we had seen on booking.com and looking at the other rooms when we were in the Riad. We asked to change rooms and we were shown the only room available, which was a standard room, so we swapped. The room was nice but not a deluxe suite room that we had paid for. We didn’t let this ruin our stay but it was disappointing. we would return to the Riad and hopefully we will get the room we request.
Michelle
1 year ago
10.0
All the staff at Flam and Spa are great they can't do enough to help you with anything you need , from arranging pick from the airport to taking your bags to the car, arranging massage appointments, printing your documents for travel everything I asked for or inquired about was dealt straight away. I would highly recommend the sisters that are both masseurs and the young lady that does the hammam is also very good, the experience overall in staying there was great. I will go back.
Cons: Nothing.
Luna
1 year ago
10.0
Beautiful atrium, very serene and great atmosphere. Receptionist(s) was very helpful and kind. Especially for couples, this is a lovely place. Rooms are clean and in Moroccan style decorated. Great massages as well! And nice in the city centre. Will recommend it to anyone.
Cons: -
Nicolas
1 year ago
7.0
Very kind and helpful staff. Pretty property with excellent breakfast
Cons: The accessibility. The riad cannot be accessed by car and taxi and we need to walk for 3-4 minutes in partly dark and narrow streets to reach it
Gabriel
1 year ago
9.0
I am very happy that I found Riad Flam, and I am very pleased with how they treated me as a guest! The staff, in particular, were very friendly and helpful! A great breakfast that started the day perfectly, leaving me satisfied and full! I enjoyed sitting on their rooftop terrace in the evenings, watching the sunset and the stars! I can recommend it! The terrace also works well if you want to sunbathe during the day. The first room I got on the ground floor was not quite as I wished, and the staff were immediately helpful in finding a new room the next day. The room I got upstairs was very cozy and nice! Great location too, to be able to walk to practically all the sights in the area, with many good restaurants and markets nearby too! I can definitely see myself coming back!
Cons: The rooftop terrace could have had a bit cozier lighting in the evening, even though the stars are the best illumination, but sometimes there can be cloudy evenings too :) The rooftop terrace could also have had more umbrellas! I thought the pool would be somewhat bigger and more private, but it's basically located in the lobby, so it never felt entirely comfortable or peaceful to be in the pool among other guests coming in and out of the property
Cormac
1 year ago
10.0
Elsie
1 year ago
8.0
Chloe
1 year ago
10.0
Beautiful structure in a chill location with super welcoming hosts and fantastic breakfast. Highly recommend!
Cons: it was perfect
Mark
1 year ago
9.0
Jerome
1 year ago
8.0
Fabio
1 year ago
10.0
The Riad is absolutely fantastic, the staff is so nice and helpful. It 100% exceeded my expectations. The breakfast and meals at the Riad are amazing. Rooms are beautiful and clean. I've tried the Hammam as well and it was an amazing experience, I highly recommend. Everything was great and couldn't be better.
Emma
1 year ago
10.0
Great location - only a short walk into the main square, room and communal spaces were comfortable and clean, everyone was welcoming, friendly, and helpful. Would definitely return to stay here.
Cons: Nothing
Nicola
1 year ago
5.0
The evening staff member was an absolute gem giving us local tips about Marrakesh! Couldn’t thank him enough! Provided gluten free breakfast- although very dry but they did accommodate. Location is good- quiet side street and easy access to main tourist attractions. Felt safe.
Cons: Owner asked for city tax on check out when we did not have any remaining local currency. This meant we were given an awful exchange rate (euro to Dirham) to pay via card (not possible to pay in euro which is the currency of the city tax) and also a 3% card fee. This was not mentioned to us until we were almost getting in the taxi which left a sour taste in our mouth and was an awful end to the holiday and made me cry (pregnancy hormones). I strongly suggest the owner remind guests of this in advance of check out or ask for payment on arrival and to guests to bring euros for the city tax/ exchange locally to avoid this in future. The property is currently undergoing roof maintenance so there is no pool on the roof which we expected. Bed was very firm, bathroom doors did not close or lock, shower doors did not close properly. No bin in room. Generally needed a bit of maintenance in the room. Normal breakfast was fine but not particularly varied especially if you were there for more than a couple of days. Stayed at other places in Marrakesh with much nicer breakfasts. Waited for 2.5 hours to check in as our room was being cleaned. Had the owner said it was going to take some time we would have gone out for lunch and returned to check in.
Gunter
1 year ago
9.0
The overall athmosphere is fantastic. Friendly and correct staff. Good breakfast. Nice rooftopterras.
Cons: The music was a bit too present/loud. And we had quit some mold in our beautifull shower.
Tiarnan
1 year ago
9.0
Laura
1 year ago
10.0
Staff was excellent. Room perfect
Cons: Ally getting there was a little scary at first but thats how they all are in the old part.
wilhelmus
1 year ago
10.0
First time in marrakesh, Very kind and helpfull staff excellent breakfast!
Olivia
1 year ago
9.0
I had such a magical stay, what a beautiful Riad in a great central location. I was a solo traveller and Issam did his best with guidance and assistance - i felt very well looked after. Its a little oasis in the middle of a very chaotic city. My room was very large and beautiful, breakfasts were great and the whole place had an air of calm.
Cons: There wasn't anything to dislike and i would return! As a solo traveller (young and female), the alley the riad was based off felt a little hairy at night, but you wouldn't notice this as a couple. Would have been great to have tea/coffee in the room.
Eva
1 year ago
10.0
Thank you very much for wonderful stay. Everything was perfect! Lovely and helpful stuff, tasty breakfast, accomodation was great also common areas of Riad was very beautifull and they looked luxurious, especially big terrace. We were a little bit sad that the hot tub on the terrace was not accessible, but it doesn't matter, we will definitely come back and enjoy our next stay. Also they upgraded our room what was really nice.
Aswin
1 year ago
10.0
A truly remarkable stay in Morocco! The hospitality of the staff was exceptional, with their warmth and friendliness making us feel truly welcomed. The property itself is stunning, with 24-hour reception ensuring convenience at all times. Our dinner experience on the first night was nothing short of excellent, and the daily complimentary breakfast consistently exceeded expectations.The property is walkable distance to the tourist attractions like jemaa el-fenna market, bahia palace and badi palace. We tried the deber hammam and ant stress massage for the first time and loved them – we'd definitely do it again. Overall, we highly recommend this place for a great stay and a relaxing spa day.
Kim
1 year ago
9.0
The courtyard on ground floor and upper floor was beautiful. All the decor was very authentic. The massage was out of this world. All staff were very helpful
Cons: Our room was rather small but on the 2nd day we were asked if we wanted to move to another room.
Mike
1 year ago
9.0
very peaceful and great location, staff very helpful
Cons: The bed was very hard
Cormac
1 year ago
10.0
Everything about this riad was perfect.
Leo
1 year ago
9.0
Great location and lovely staff. Wonderful breakfast served in the courtyard of the Riad. Spacious room was full of character - loved the four poster bed.
Cons: Bed was comfortable but a very firm mattress which took a bit of getting used to.
Ricky
1 year ago
10.0
The staff was amazing, so friendly and couldn’t do enough for you. Property was beautiful and relaxing. Location was brilliant!
Cons: Nothing - would definitely stay here again when I return to Marrakesh.
Sean
1 year ago
8.0
Andrea
1 year ago
9.0
Pretty, quiet, clean, comfortable, great staff
Cons: Some minor details, if we want to be picky. It’s not a 5* hotel though, so shouldn’t expect everything to be perfect I guess! Making the roof terrace more comfortable to be in (adding a toilet, a few more sunbeds/umbrellas, some basic bar service) would also be a big plus
Terry
1 year ago
10.0
Vincent
1 year ago
10.0
Berry34
1 year ago
8.0
Rei
1 year ago
5.0
Aurelien
1 year ago
4.0
The room was okay, the bathroom simple and the confort average. You get some soap and towels but no water, hot drinks in the room.
Cons: There were not the facility or service expected for the property. Internet is not working in the room. Doesn’t answer the phone during working hours.
Christopher
1 year ago
9.0
Being centrally located in the old town of Medina in Marrakesh was a prime motive. Though in the old town the location is very quiet and peaceful but very convenient to many great tourist spots. The staff was extremely helpful and always available night and day. Breakfast was very good with an assortment of fruit, yogurt, coffee/tea in addition to crepes and light cakes with the option for eggs prepared to your request. We also enjoyed a hamman at the riad.
Cons: Nothing.
Rebecca
1 year ago
1.0
Leonardo
1 year ago
10.0
Changhua
1 year ago
7.0
The staff is nice. Facility is little old. Overall the RIAD is good
Vincent
1 year ago
10.0
The room was a standard room,small but so beautiful,cool and quite...lovely.
Cons: the room size
Giulia
1 year ago
10.0
George
1 year ago
10.0
We absolutely loved our short stay! The staff were all so polite and dealt with every question or request we had with the utmost care. I was pleasantly surprised by how easy it was to explore Medina from the Riad and we were immersed into the Marrakech/ Moroccan lifestyle and culture. Being so close to the Souks and restaurants made it a great experience which allowed us to navigate the area very quickly.
Nicholas
1 year ago
8.0
Sion
1 year ago
5.0
Maria
2 years ago
8.0
Kachisicho
2 years ago
10.0
Lamin
2 years ago
10.0
Jodie
2 years ago
10.0
This is a beautiful Riad in a perfect location. Gorgeous interior design comfortable beds and immaculate. Breakfast was delicious and the staff can’t do enough for you. We will be back. I highly recommend Riad Flam & Spa
Cons: Nothing it was perfect
Diana
2 years ago
10.0
Everything
Janos
2 years ago
10.0
The riad was the island of peace and beautifully decorated, we liked all the small details. The view frome the roof terrace was very nice as well. All the staff extremely kind and friendly. Doing they best to help us with everything 🤩
Simon
2 years ago
10.0
Felipe
2 years ago
10.0
The Riad is exceptional, very beautiful, safe, excellent cleanliness and facilities and well located. The attention of the staff stands out especially, they do everything possible to make your stay a unique and very pleasant experience. To highlight the service provided by ISSAM, to which I have to especially thank them for their management, I left a very important amount of money and documentation forgotten at the hotel. ISSAM has done everything possible to locate me and return my belongings. He has managed it with special interest. I have felt as safe and cared for as if I had been in my own home. Thank you very much ISSAM.
Cons: everything was great
William
2 years ago
10.0
Beautiful and authentic Riad, right in the centre of Marrakech! A short walk to Bahia Palace, various souks and lots of great local restaurants. The room was great, the hammam was lush, the breakfasts were fantastic… and the staff were so so kind. Generous with their time and expertise. They got up early to make us breakfast when we had excursions booked, they helped us book trips to the mountains, and they offered plenty of tips and advice when we asked. Can’t rate them in particular highly enough!
Zuzana
2 years ago
8.0
The stay was pleasent and staff was super helpful and kind.
Cons: The property charges above average rates so I would expect above average amenities. There were no bathrobes in the room and were only provided upon request. There were no proper toiletries only a small unlabeled bottle so it was not clear what the content is. No lotion, shampoo or conditioner.
Peter
2 years ago
8.0
Staff were amazing. Very helpful and friendly.
Cons: Hot tub missing due to earthquake damage.
Mordjiane
2 years ago
7.0
Rollo
2 years ago
10.0
Lmbox
2 years ago
9.0
Anonymous
2 years ago
10.0
We liked the friendly atmosphere from the staff and the cleanliness at the riad. It is in a nice quiet area of the medina with lots of local restaurant less than a ten minute walk away.
Cons: Shame the jacuzzi is being changed but overall a great riad l.
Elisabeth
2 years ago
10.0
A very beautiful Riad in the heart of Marrakech. It takes you 20min walk to the Djemaa al Fna und 20min ride by car to the airport. The staff is extra ordinary friendly and helpful. Everything was nice and very clean. The breakfast was very good - no buffet - they bring everything to your table.
Cons: The bedroom was quite small.
David
2 years ago
10.0
A truly stunning property and a feeling of luxurious relaxation from the moment you walk through the door. Hotel-style in room air conditioning was an absolute godsend. The rooftop terrace was an absolute joy and a great place to cool down and relax before /after a trip . Spa is a heaven Hammam with scrub and massage were amazing , Dinner is a watermouthing full of Moroccan tastes. First time à Riad with floor heating . Delightful 2 nights we spent in this Riad , room was excellent , breakfast was an excellent and many many choice of delightful food to enjoy . Custom service is taken seriously here, and every staff member were so helping , welcoming , and very professional. Highly recommend .
Amel
2 years ago
10.0
I cannot say enough good about Riad Flam. The space is gorgeous, relaxing. It is filled with good and kind staff who make it a most enjoyable experience. We will most definitely be back.
Cons: I have nothing negative to say. Thank you all!
Piero
2 years ago
9.0
Sidharth
2 years ago
10.0
Jorge
2 years ago
8.0
The room was beautiful and big, with lots of light and details. The design of the ryad is fantastic and the kindness of the personnel was awesome, specially the guy taking care of the nights and breakfasts, very helpful.
Cons: The rooftop terrace was not well prepared, the jacuzzy was not in place and everything was dirty, it needs urgent refurbishing.
Paul
2 years ago
10.0
The staff where exceptional. The Riad is superb. Next time I’ll stay longer!
Cons: Nothing
Kirsty
2 years ago
10.0
Very calm, peaceful, helpful staff. Despite being there during the earthquake (which the hotel staff helped us remain calm and advised on what we should do to be safe) we had a great stay
Cons: Nothing!
Cleo
2 years ago
10.0
The location is perfect, just a walking distance to all tourist attractions, 2 minutes to Bahia Palace, and a few walk to Badii Palace, Secret Garden Marrakesh just a few minutes away to walk, The square Market and etc. The Flam is well recommended, the staff are so friendly like a family, kind and helpful. Very kind people. Big thanks to Hosain for your great service.
Cons: The 2 small dirty pellow in the bedroom. , must change it!
MLLE
2 years ago
10.0
The service at this riad was welcoming, and genuine. The staff are multi-lingual, knowledgeable, open, and enjoy a good joke. They went out of their way to provide us with information and recommendations - they were possibly the highlight of the already great hotel! The riad is located 10 mins walk from Jemaa et-Fnaa, next to Bahia Palace, so everything is only a short walk. The riad has a pool downstairs (which we used everyday, given the 43+ deg heat). There was another pool on the terrace (which has a great view!) but it was being renovated at the time of our stay. The rooms were clean, spacious and beautifully decorated. The breakfasts were filling, and changed a little every morning with what was served. I would highly recommend this place, and I would definitely go back again next time I visit. My thanks again (from me and my sister!) to the staff at the Riad Flam and Spa for such a wonderful stay!
Zayid
2 years ago
9.0
Breakfast was good
Cons: Staff really nice and helpful and hotel small clean
Adam
2 years ago
10.0
I stayed at here for 1 week in July in a very spacious room on the first floor overlooking the comfortable and picturesque courtyard. Room - very good Air con, strong Wi-Fi, smart TV. Treatments - had a hanmam and massage in the treatment rooms both were very good after a day of exploring the medina. Location - perfect - 5 minutes walk and you are in the main square and practically neighbours with the Bahia Palace Staff - excellent Hussain and Hisham can organise everything for you, trips, walking guides, restaurant bookings. This team live and breath Marrakech I had a very good time at Riad Flam and would recommend it to anyone.
David
2 years ago
10.0
First time to Marrakesh I loved my stay over Riad Flam , we enjoyed our meal dinner and lunch , super delicious breakfast, trip organized by the reception was great at my end of stay I took out my tiredness by taking Hammam with scrub and massage relaxant, thank for all the staff who rendered my stay awesome much recommanded see you ❤️❤️❤️
Benjamin
2 years ago
10.0
felt home the moment we arrived. Staff are the most professional we ever encountered in our trip to Morroco. Smiling, kind and responsive all the time. We can’t tell how welcoming they were. The Riad is nicely designed, well taken care of different spaces. The rooms are spacious and well decorated with wood of cedar , everything is placed in good functional way. The materials used in the rooms are all of high quality, from mattress to towels to even shower gel. Breakfast was delicious fresh with a plenty of choices . The massage and the hammam were also brilliant after a long trip to Agafay desert superb dinner I will definitely come back highly recommended .
Cons: Nothing
Aydan
2 years ago
6.0
Close to the Madina, Clean property, Nice and friendly staff
Cons: The Riad is way more than expensive what it provides as we have been in other Morocco cities like Fes and Rabat and with this prices you can stay with better hotels and riads. The breakfast was so simple, no eggs. Only tea, juice and bakery with few jams.
Simon
2 years ago
10.0
We loved everything. The staff are amazing.
Christine
2 years ago
10.0
Friendly staff, beautiful decor, amenities, available transport, great breakfast and dinner (if you order ahead of time)
Cons: No laundry available but not a problem
Wil
2 years ago
9.0
This Riad is probably the best Riad I've stayed at. Staff are friendly, welcoming and available 24/7. Very clean, quiet and cozy in the heart of the city. The on-location spa and hammam was good including the jacuzzi. Overall, felt relaxed here because of the cleanliness and staff. Breakfast was always enjoyable, you have birds as your natural alarm. Rooms were vert clean with modern ventilation, especially when Marrakech is 40 deg C in July!! The property location is a walking distance away from Jemaa El Fna, close to Bahia Palace and close to the medina. Isaam, Hussein, and entire staff were fantastic. Will stay here again. If you are looking for a hotel alternative and get to know the locals...STAY HERE! The spa/hammam and dinner package is VERY reasonable.
Cons: No negative comments about this place.
Christine
2 years ago
9.0
The riad was beautifully decorated. The rooms were elegant and lovely. The inner court yard and pool was great to relax and have breakfast in. Spa service and breakfast were great.
Cons: I wish the rooftop was also set up to relax in. It seems that the 2nd pool and upper terraces were under construction. I wish this was communicated at time of reservation or in website.
Ursula
2 years ago
10.0
Oghenekevwe
2 years ago
10.0
Shana
2 years ago
9.0
The riad was beautiful the decor. The staff made you feel comfortable. The place was peaceful
Cons: The jacuzzi was a let down..it said on advert it was available..when it wasnt
Richard
2 years ago
9.0
Rachel
2 years ago
10.0
The riad is beautiful. It is a tranquillity from the hustle and bustle of the medina and markets. our flight was delayed and we arrived very late but the driver was patient and kind, and the staff at the riad were super helpful. From the moment we stepped into Riad Flam, it felt like a home away from home. They went out of there way to make us feel welcome, help us book reservations, give us tips and directions etc. The breakfast and mint tea was typical Moroccan food, and the fresh orange juice is AMAZING!!! The location is amazing, right in the middle of old town. Located right beside the palace, and less than 10 minutes from the medina square. I wish I had enough time to use the spa, all the treatments sounded amazing. I can’t recommend Riad flam enough.
Cons: The pool on the rooftop was closed for cleaning. Not a big deal but would have loved to be able to use that during our time.
Erinnorth
2 years ago
10.0
Beyond my expectations. An absolute dream - the staff was very friendly and helpful. Felt like home the minute I walked thru the doors. Highly recommend Riad Flam & Spa - will stay again Location was very close to all the markets - walking distance to many places.
Cons: Wish they had a refrigerator in the room to keep your water and soft drinks cold
Martina
2 years ago
10.0
There are no words to express the warm hospitality of all the staff. They make you feel welcome and well taken care of even before you land in Marrakesh. They organised a transfer from the airport with an Italian speaking driver, they put petals on the floor for my mum’s birthday. The breakfast is varied and delicious, the dinner typical and absolutely to try, the massage a must. The Riad is an oasis of tranquility from the hustle and bustle of the busy streets of the medina and is just 10 mins away from the main square. We will always take with us your warm smiles, your friendly manners in un unforgettable beautiful Marrakesh. Thank you for making our stay one to remember. Loads of love from Italy.
Cons: The Wi-Fi is sometimes not very powerful inside the room but not a problem outside in the garden. But this is a blessing because it is a holiday and everyone should RELAX!!! Make the most of this gorgeous place and staff.
Ian
2 years ago
9.0
Fantastic ryad that exemplifies how you should stay in Marrakech. Beautiful courtyard. Great rooftop area to lounge in the sun. Attentive staff who go out of their way to make sure you are well cared for. Nothing is too much. Location not too bad - just ten to fifteen minutes walk into the centre of the medina.
Cons: Rooftop pool is small -slightly bigger than a jacuzzi - and cold.
Cindy
2 years ago
9.0
The location in the Medina was just perfect - quiet yet close to all. Beautiful space. Amazing and friendly staff. My room was just spectacularly beautiful.
Marcin
2 years ago
8.0
The Riad was beautifully decorated, we loved the how peaceful was the place. It was great to escape from busy streets of Marrakech and find a relief dipping in a jacuzzi or simply enjoy relaxing music and delicious mint tea.
Cons: I think a bit more variety in breakfast would be appreciated. Overall, it was delicious but based on sweet products and carbs. We would appreciate more proteins.
Carlo
2 years ago
10.0
Peter
2 years ago
10.0
great location, just far enough away from the main square about 10 min walk. the staff were first rate and facilities second to none. reward yourself and book here on your trip to Marrakech
Jayne
2 years ago
10.0
Riad Flam was superb, in a great location, great rooms, very clean and overall a lovely comfortable stay. All staff were very friendly and helpful, especially Issam who helped with ideas of what to do, where to eat and was always on hand to answer any questions.
Sarah
2 years ago
8.0
Location was excellent, very central. We booked two rooms, one was outstanding, the other was not what we had booked and was very disappointing.
Cons: Of the two rooms we booked, one privilege suite and one deluxe suite, the deluxe suite was not as advertised and think this was an apartment to accommodate staff or families. It was not worth the rate that was paid and had no amenities such as safe or fridge or toiletries and had no view of the courtyard nor a window. Very disappointing.
Massimo
2 years ago
10.0
Line
2 years ago
10.0
We had an amazing stay at this beautiful Riad. Rooms were nice and comfortable. Breakfast was good. Location is perfect - close to everything in The Medina but still quiet and safe. The greatest thing was the staff - everyone was so sweet and helpful. We enjoyed the stay and will definitely come back to stay there again :)
Bella
2 years ago
10.0
Beautifully decorated Riad with ornate cedar and marble, comfortable courtyard cane armchairs and salons for dining, and quality solarium lounges and rooftop spa, makes this an idyllic haven in the middle of Marrakech medina, complete with Hamam, massage room and a restaurant serving delicious Moroccan tagines and cakes, for an all inclusive total relaxing experience. Very well looked after by staff who go beyond mere assistance, they are friendly and attentive and warm hearted.
Cons: Anything that wasn’t right was immediately addressed by excellent service
Laura
2 years ago
10.0
Lauren
2 years ago
8.0
Perfect location close to all the sites and can walk around the area easily and the alley to the riad is lit at night. Staff were very helpful and accomodating and made extra dishes for us at each breakfast and always welcomed us with a smile. Roof terrace was a lovely place to unwind and relax after the busy centre. Rooms were a nice size and it was like a little bubble away from the centre.
Cons: Hot tub was out of action, which is a shame as the reason we booked was for a quick dip.
Maximilian
2 years ago
9.0
Camilla
2 years ago
10.0
Very Nice Riad - perfekt location - close to everything. excellent service, very friendly staff and very good breakfast. we will be back. Thanks 🙏🏻
Cons: nothing
Paul
2 years ago
10.0
Staff were so welcoming & attentive. Riad Flam made for the perfect stay in a Marrakech, a serene setting to enjoy some peace along side the hustle & bustle of the Medina.
Terence
2 years ago
9.0
beautiful place spotless rooms and great terrace
Cons: stayed twice in different rooms and in one room you could hear birds singing from very early and the other we heard nothing
Elizabeth
2 years ago
10.0
The location of Ryad Flam is perfect, so peaceful, not in the built up touristic area, but in very easy to access everything. The ryad is So peaceful, all you can here are the brids chirping. The room was spotless and extremelt comfortable. The breakfasts were incredible, delicous, fresh, nothing was a problem, and the pancakes..... wow. The whole team working at Ryad Flam are amazing, and we were made to feel so wlecome. Nothing was a problem all our queries were answered, requests dealt with. To be able to yoga with the rising sun and Atlas mountains each morning before breakfast was a blessing.
Cons: The whirl pool was out of action...soon to be fixed.
Lavinia
2 years ago
10.0
Francesca
2 years ago
10.0
The staff was excellent, so nice and professional Great breakfast, amazing venue and perfect location. All great, i would certainly recommend it!
Cons: I guess the only thing i can think of is that the room is a bit dark, an additional light would be helpful to have. And the shower was not working very well, the head of the shower was sometimes falling.
Petruta
2 years ago
9.0
The Riad was very beautiful and the people were so nice and helpful
Cons: the rooftop pool was not very clean. also, breakfast could be a bit better
Gavin
2 years ago
10.0
Staff were great.
Cons: All good.
Steads
2 years ago
8.0
Emanuela
2 years ago
10.0
silence , comfort and spa
Cons: nothing
Ephraim
2 years ago
10.0
Robert
2 years ago
9.0
Shamima
2 years ago
8.0
lovely helpful staff. excellent location.
Cons: the beers were 7 euros which was a shock. but it doesn’t matter. everything else was great the bedrooms were quite hot at night
Georgina
2 years ago
10.0
Location was great and all of the staff made us feel so welcome! They really went above and beyond to make it an enjoyable and special stay :)
Sally
2 years ago
10.0
The location is perfect, really close to everything. Reading the reviews I was nervous about the ‘scary alley’ to get to it. Its fine, a bit daunting the first time but after that its ok plus the team at the Riad will walk you in and out if you want. Definitely get them to arrange a pick up from the airport. The staff are wonderful! Book excursions/ restaurants/ taxis through them. You get the best places! If you are thinking of going to Agafay Desert for camels, quad, dinner & show, book it through these guys, they work with a local tour company and we had the best time. The guys running the Riad , Issam, Hussain and Briham are so helpful and a great laugh. They make you feel at home and nothing is too much trouble. It has a lovely chill vibe. If you have time, have the hamman and a massage. You will thank me! Its also absolutely beautiful and the ladies who come in to clean are really good, its spotless. Thank you all for making our time in Morocco amazing :))
Cons: Leaving :(
Sarah
2 years ago
10.0
Riad Flam was one of the highlights of our trip to Marrakech. The courtyard is tranquil with cosy corners in which to sit and relax, eat wonderful dinners, mint tea and Rose wine! The bedroom was clean and spacious with fabulous ambient lighting and wonderful walk-in rain shower. The location is central, right by the Bahia Palace and only a short walk from getting hopelessly lost in the markets. Issam, Lahoucine and Ibrahim are the most wonderful hosts, they helped us with airport transfers, luggage, restaurant bookings and made us feel like guests of honour!
Georgina
2 years ago
9.0
We had a lovely stay at Riad Flam and Spa. The team couldn't have been more welcoming, kind and helpful, huge thanks to them for being such wonderful hosts. The Riad itself is beautiful. Our room was clean, had a lush shower and comfy bed. The breakfast included was simple but yummy and a great start to the day. We also ate one night in the Riad which was delicious!
Cons: Honestly, we loved staying here, but if we were being picky, renovations were happening when we were there so there was some noise during our stay and the hot tub was out of use one day as it was being painted. The furniture in our room was a little tired (but all still usable). Please don't let this put you off though!
Oana
2 years ago
10.0
Daniela
2 years ago
9.0
The property is an absolute charm and very well located (about 15 minutes walk from the main square and a couple of minutes from the Bahia Palace). The staff warmly welcomed us and gently accommodated our requests.Moreover, everyone provided practical information about the city and was always available for any needs or just for a little sweet chat. Breakfast was delicious and served in the indoor salon situated on the ground floor . There is also a beautiful rooftop where one could take advantages of the sun as well as the jacuzzi, when the weather allows it. Our standard room was well heated (underfloor heating) and nicely decorated with a beautiful bathroom furnished with a walk-in shower and all the useful amenities.
Nick
2 years ago
8.0
Great location and access to local restaurants and souks. Excellent staff. Enjoyable selection for breakfast each morning.
Donald
2 years ago
10.0
The staff went out of their way beyond any reasonable expectation to ensure we had a great visit in Morocco. Beautiful traditional architecture with modern conveniences. Lots of plugs for your chargers and our main floor suite had heated tile floor. Located a five minute walk from the Bahai Palace and 10 minutes from the square. Very nice upper terrace is complimented by intricate traditional woodwork everywhere.
Richard
2 years ago
9.0
A perfect stay for a few days to explore Marrakesh. The rooms are big and comfortable with an excellent shower. Staff were helpful including excellent restaurant recommendations and local tips! There is a spa available for pre booked treatments. The Hamman and Massage were both excellent. We arrived late and dinner was waiting for us … a good offering of Tagine and Soup … a gentle introduction to Moroccan Food. Very Good Value for an excellent location, Walking distance to everywhere. Friendly Staff. There were works going on at the property but expected as they are new and it is off season. Thank you for a lovely stay.
Priyesh
2 years ago
10.0
Caroaubs
2 years ago
10.0
An incredible week with Issam and the team, we felt so lucky to have chosen Riad Flam for our long awaited break. The atmosphere is very relaxed and the building is beautiful right in the heart of the medina, but so quiet. We slept 9 hours one night! We had splendid breakfasts (ask for the scrambled eggs) and ate in the Flam twice, their chicken tagine was the best of all our meals in the city The staff are very special, which made such a difference. Highly recommended.
Cons: Nothing
Gmr
2 years ago
9.0
This Ryad is located in a superb location. Only 8 minutes walk from the main square. you can walk through the souks which is very lovely and safe. the Ryad itself is very nice and comfortable. it is very nicely decorated, very tasteful art and furnishings that makes it very charming. there is a hammam on site and spa. We could relax with a massage and hammam and it is very convenient and reasonable in price. it is also very clean and the girls are lovely and they do a fantastic job. they offer a Moroccan breakfast everyday included. you have to ask e specifically for eggs or something else but they’re very accommodating. I will definitely go back to this Ryad
Steve
2 years ago
7.0
Excellent staff very friendly & helpful. Lovely property but some minor issues.
Cons: Soft furnishings need some replacements - robes, towels, sun lounger cushions. Lounge room could do with a different form of heating in the winter not the open fire as very smokey and not always lit.
Marie
2 years ago
10.0
wonderful staff
Cons: it was quite cold in the breakfast room, staff did try their best
Mark
2 years ago
10.0
Lovely Riad, nice room, nice location within 10 minute walk to the main square. I would stay again and hope to return this year.
Cons: Breakfast was mainly breads. I asked for scrambled eggs and no issue. It’s worth letting staff know if you have any special requests as no issue if you ask during your stay.
Bryan
2 years ago
8.0
decor,staff
Cons: jacuzzi wasn’t hot enough..could never use it
Rui
2 years ago
10.0
we recently had the pleasure of staying at the beautiful Riad Flam & Spa in Marrakech for 2 nights and I cannot recommend it enough. From the moment we arrived, we were greeted with warm hospitality and the staff went above and beyond to make sure our stay was comfortable and pleasant. The room was beautifully decorated and was extremely clean and well-maintained. The bed was comfortable. we especially appreciated the small details, such as the complimentary traditional Moroccan tea and pastries upon arrival.
Cons: nothing we can remember
Georgina
2 years ago
9.0
Deluxe room was spacious and cozy! Hamam and massage was very relaxing. Staff always available and smily!
Cons: Breakfast was the same every day , no variety and no salty choices .
Morana
2 years ago
8.0
The authenticity of a typical riad and Moroccan breakfast
Cons: Hygienic conditions in the spa center are not acceptable for the average European - avoid
Lukas
2 years ago
10.0
very clean, authentic, beautiful, etc.
Cons: nothing
Stefano
2 years ago
10.0
everything was amazing & beatiful
Cons: everything was perfect - no issues
Lorenzo
2 years ago
10.0
Incredible staff. Super helpful in everything. Location was super quiet and 2 mins walking to the closest taci station.
Muna
2 years ago
1.0
clean space , decorations and colors
Cons: the driver from the Riad to airport late for one hour location at night not good ,the night shift employee the bed and cover so bad
Delia
2 years ago
10.0
The arhitecture,the staff,the hammam,the position
Cons: anything
Delia
3 years ago
10.0
The riad is excellent,with nice people,very good position and all who come here must try the hammam!!
Cons: Anything
Darren
3 years ago
10.0
Wow! What a beautiful Riad! The design is so classy , rooms extremely elegant, the finish is just so perfect! Underfloor heating was amazing!every time we walked into the room we went straight into relax mode... Breakfast was changed slightly every morning , which was such a welcome change to other places we've stayed in over time... Very convenient location... Unfortunately just didn't have the time to try out the spa/hammam or hot tub... As always the staff are just so accommodating! Thank you!🙂
Kirsten
3 years ago
8.0
Sajid
3 years ago
8.0
Pea
3 years ago
10.0
The Riad is located in the Medina but in a quiet well lit road that is easy to find your way back to at night. it is really quiet. The room we stayed in was beautiful and the roof top terrace was a perfect place to relax in the December sun. We had a lovely hamman and massage at the property, breakfast was delicious and nothing was too much trouble. everything was spotlessly clean.
Cons: Nothing
Liliana
3 years ago
9.0
Anna
3 years ago
10.0
Riad was exactly like on the pictures. Very pretty, very clean. Rooftop with jacuzzi was amazing, you can relax there in peaceful atmosphere. Also stuff was very helpful and nice. Localisation was perfect
Cons: nothing
Lesley
3 years ago
10.0
Craig
3 years ago
9.0
It is in a nice, quiet location. It is a really beautiful and traditional Moroccan hotel. It takes around 20 minutes to walk to the main square in the old city.
Victoria
3 years ago
10.0
Every member of staff went out of their way to accommodate us. They were so friendly and made our trip truly exceptional. The Riad itself, and the room, were both beautiful. It’s paradise within the busy chaos of Medina.
Cons: The bed was quite hard, but overall the room was great. Also the long alley that you have to walk down to get the hotel is very intense at first. Thankfully a member of staff would walk us to our taxis in the evening. We got used to the alley a day or two into our trip, and never had any issues during our time there.
Inese
3 years ago
5.0
Massage was nice.
Cons: 1. TV doesnt work. 2. Try to convert EUR by own not existing currency. 3. At the leaving breakfast the sortiment was poor and the orange juice was mixed with water.
Jinihk
3 years ago
9.0
Fanette
3 years ago
10.0
Stephanie
3 years ago
7.0
Great hotel, lovely helpful staff. Helped organise a guide. Good location to the Medina.
Oliver
3 years ago
10.0
everything. the aesthetic, the front desk, the masseuse, the custodial staff, the massage and sauna, the mint tea, the hospitality, the rooms. everything about this property exceeded expectations and was one of the best experiences I have ever had.
Cons: nothing.
Britta
3 years ago
7.0
Incredibly beautiful Riad with gorgeous inner court yard and spacious roof terrace. Has in-house Hamam, which was a train for booking . Central location in quiet side street of the Medina.
Cons: There are several things that disappointed me. Having stayed in many Riads throughout Marocco this one was on the high-end, even in Marrakesh there are many many similarly attractive properties at same price point. 1. Hamam was 150 Dhr per person even for hotel guests! We booked not a service but self scrub in Hamam. That is excessive as we are already paying a lot for the riad. I thought it should be free for hotel guests. Of course I understand that additional services by therapists would be payable. 2. The breakfast was one of the weakest of our 10 day journey. 3. The roof terrace looks in need of maintenance. Plus nobody refreshed the towels of previous guests from when we arrived at 4pm to when we left at 11am. So I never felt we could use it and saw nobody else. 4. Our bed linen was very soft but completely torn in 2 places. Overall, I felt it was a shame as the place is gorgeous but it seemed to lack strong, motivated, happy staff and management. Some photos below.
Jeff
3 years ago
10.0
amazing architecture, ambiance and a lovely all round feel to the place the staff were exceptional
Cons: nothing not to like
Vanessa
3 years ago
10.0
Giorgia
3 years ago
10.0
Everything was perfect: welcome, spa, hammam ... the rooms are all very nice and the hotel was very clean. The food is also great. We had lunch in the riad as soon as we arrived in Marrakech. It is an oasis of tranquility from the hustle and bustle of the Medina. A heartfelt thanks to all of you.
Alexsandra
3 years ago
10.0
everything
Frédéric
3 years ago
9.0
Robbert
3 years ago
9.0
lovely romantic boutique riad in middle of Medina
Anne
3 years ago
8.0
Norman
3 years ago
6.0
Location was good (tho would be hard to find if an initial airport pickup is not arranged with the Riad). The staff were good, especially the manager. Evening meal (if you order the night before) was good, and substantial. Reasonably comfortable overall.
Cons: This Riad was ok, but I suspect that many Riads are better, with lower daily rates, so you should shop around and study reviews and photos. Our room was dark with no window, so a little depressing, especially in the morning (but we guess this is common in Riads). No kettle in room, so we took our own, and the Riad happily provided milk for our teas and coffees. There was no fridge, but they brought us a minifridge. Toiletries limited. Wifi is variable; quite good in the day, very flakey or non existent in the evening, which is frustrating. There is a TV but only shows Netflix films (no good for us, we would prefer a TV with International news channels). Breakfast is quite basic and repetitive, though they'll do an omelette if they have some eggs. The roof terrace is ok, but there is no view out over Marrakesh, as is common in other riads. At the moment (long term?) there is a construction site at the end of the street, with a noisy cement mixer running most of the day, and intermittent banging and shouting, so not as peaceful for sitting out as we hoped.
Mrjdw
3 years ago
10.0
very comfortable and spotlessly clean
Cons: nothing
Tansifah
3 years ago
8.0
Jasmine
3 years ago
10.0
it was great
The
3 years ago
7.0
Cannot fault the staff or the quality of service at this Riad. Nothing was too much trouble. It is kept very clean and the room cleaning service is excellent. Breakfast is very relaxed being served between 9-11am. Fruit salad, yoghurt, breads, cakes, conserve, freshly squeezed orange juice, coffee or tea. I am Coeliac and I was catered for with my own morning bread, although i went off it after a couple of days just due to repetition and opted for omelettes instead which were delicious. The Riad itself is very well presented and decorated. It is very traditional with some quirky additions like buddha statues - some great furniture We did not choose to utilise the hammam or spa at the Riad as the respective rooms were very small, preferring to visit a dedicated facility - so i cannot comment on the quality of treatments. We ate at the Riad Once - having a traditional chicken tagine - this was simply and traditionally flavoured - tasty and enjoyable. There is no menu, just have a chat with the manager Mr Kalif or Issa (may have spelt wrong) the night manager and discuss what is available. Listen to their recommendations on shopping or restaurants - it will probably be the only place you will be given genuine advice without there being an ulterior motive (if you are used to travelling in such countries you will know what i mean) There is a roof terrace with day beds a shower and a jacuzzi - do not expect this to be hot - it is cold. We welcomed this, but another guest did not - i cannot imagine why in 36 degrees you would not want to cool off but everyone is different. It is a 5 min walk or 10 min slow amble to the square and souks or equally to the palace. You are literally right by a taxi rank 2 min walk, so its location is the best i have had to date. The rooms are lovely, we did have to change room (see below) but the second room the bed was actually more comfortable and it had a chilled floor - amazing. Each room has AC. It has a TV but these do not work.
Cons: OK - so this is not a criticism per say, but just honest reporting. The AC in our room (on the top floor) was not working properly and for the whole time we were there there were workmen on the roof above banging and knocking, which was maddening. OK we could have been out all day, but this is our 3rd time in Marrakech and it was as much about chilling in the Riad as being out, we were there for 7 days. We were kept out of our room for a whole day while they dismantled the bathroom unit, only to be told it was finished at 6pm, then finding out it still didn't work and having to change rooms. - pack up and unpack. We should have just been moved that morning really. The first day we went on the roof terrace and there were no umbrellas. They soon arrived but 2 of the 3 bases were broken, so as we were laying on our loungers 2 workmen were angle grinding, banging and arc welding 2 bases back together within 3 metres of us. This is not forgivable really. These should have been taken away and fixed somewhere else. I work in construction so I spent pretty much most of the week being subjected to just more building work noise. I genuinely think they do not realise about the impact of noise or that some guests need some quiet escapism at the Riad - and this should be sacred. One last thing, every morning until 11am there was a scooter parked in the beautiful Riad courtyard right next to the lovely plunge pool - I did not enjoy having breakfast feeling like i was in a car park. This should not be allowed. If they could take these advisories on board - it should achieve 5 stars for its grade.
Basel
3 years ago
10.0
everything was more than perfect,the staff were very helpful and respectful,high hospitality the place is very quiet ,calm and peaceful i highly recommend riad Flam and spa thank you very much for an amazing stay
Cons: nothing!!
Sara
3 years ago
9.0
An oasi of peace and relax in the middle of Medina
Zita
3 years ago
10.0
Fábio
3 years ago
10.0
Julian
3 years ago
9.0
Great breakfast every morning. Fantastic location and very easy to visit many of the main tourist sites and attractions the city has to offer. Room was comfortable and large. The ability to have a choice of two plunge pools was an added bonus.
Starts From
$300.00 / night
Riad Zitoune Jdid, 114 Derb Sidi Moussa, Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
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