Sofitel Casablanca Tour Blanche
Chain: Sofitel
Description
Luxurious Accommodations with Stunning Views
The Sofitel Casablanca Tour Blanche offers luxurious and contemporary rooms with private bathrooms and stunning views of the city, the Medina, the Great Mosque, or the ocean. Guests can enjoy amenities such as free Wi-Fi, a minibar, and a flat-screen TV.
SO Spa for Ultimate Relaxation
Indulge in relaxation at the hotel's SO Spa spread across 2 floors, offering a hot tub, a traditional hammam, sauna, and a fitness center. Treat yourself to beauty and massage treatments that combine French and Moroccan expertise for a truly rejuvenating experience.
Dining and Entertainment Options
With 2 restaurants, a rooftop bar, and a unique dining experience at Dans Le Noir, guests can enjoy a variety of culinary delights. The hotel also features meeting rooms for events and free private parking for convenience.
Book your stay at Sofitel Casablanca Tour Blanche for a luxurious and unforgettable experience!
Sentiment Analysis
Great location
Friendly staff
Popular Amenities
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Massage services
Availability Side
Junior Suite with 1 King-Size Bed and a Separate Lounge
Offering views on the city, the Atlantic, the Medina and the Great Mosque, this spacious suite is decorated in contemporary style and a features a mod...
Double King Room with Medina, Mosque and Sea View
Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air...
Imperial King Suite with Separate Lounge And Dining Room
Providing free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned suite provides...
Opera King Suite - Separate Lounge, Medina and Ocean View
Providing free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned suite provides...
Superior Twin Room with City View
The twin room offers a safe deposit box and heating. The unit offers 2 beds.
Luxury Twin Room with View
The spacious air-conditioned twin room provides a wardrobe, a safe deposit box and a carpeted floor. The unit offers 2 beds.
Classic King Room Twin
Offering views on the city, this room is decorated in contemporary style and a features a modern private bathroom with Lanvin products. Extras include...
Luxury King Room with King Bed
Offering views on the city, the Atlantic, the Medina and the Great Mosque, this deluxe room is decorated in contemporary style and a features a modern...
Superior King Room with King Bed Size
Offering views on the city and the Atlantic, this superior room is decorated in contemporary style and a features a modern private bathroom with Lanvi...
Prestige Suite With King Bed - Mosque & Medina view and a Separate Lounge
Offering views on the city, the Atlantic, the Medina and the Great Mosque, this spacious suite is decorated in contemporary style and a features a mod...
Classic King Room with King Bed
Offering views on the city, this room is decorated in contemporary style and a features a modern private bathroom with Lanvin products. Extras include...
Guest Sentiment Categories
Cleanliness
Mixed reviews regarding cleanliness, with some guests mentioning areas needing more attention.
Service
Service received mixed feedback, with a few guests reporting issues with staff responsiveness.
Location
Location was highly praised by most guests for its proximity to key landmarks and amenities.
Room Quality
Rooms received varied feedback, with some mentioning outdated furnishings and maintenance issues.
Amenities
Guests had mixed opinions on amenities, with some appreciating them while others found them lacking.
Value for Money
Several guests felt that the hotel was overpriced for the level of service provided.
Food and Beverage
Food options received positive feedback overall, with some guests suggesting improvements in variety.
Overall Experience
Opinions on the overall experience were mixed, with some guests having positive experiences and others encountering multiple issues.
Hotel Rules
Check-In / Check-Out Policy
Check In
3:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPlease note that for guests fasting during their stay, the breakfast can be served as Iftar. The spa is open from 07:00 to 23:00. Renovation work is taking place until the end of April 2025. The lobby, restaurant and the bar are under renovation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Reviews (388)
alicethecat123
1 week ago
8.0
We had a wonderful time and enjoyed our stay at the Sofitel Casablanca. All of the staff was incredibly kind and helpful. Ayoub went out of his way to assist us and make sure we were taken care of.
DayTrip13833297655
1 week ago
10.0
Excellent stay at the Sofitel Casablanca! Elegant hotel, impeccable service, and a warm welcome. A big thank you to Khalil El Malih for their professionalism and kindness—they made my stay unforgettable.
janetmG3939JX
1 week ago
10.0
The staff were unfailingly polite, and looked after us very well. They were elegant and poised, and shared our sense of humour, making us feel welcomed. The food was amazing, plentiful, well presented and oh so yummy! The Pastilla de poulet and almonds was to die for. We would like to thank them all for their kindness and hard work. Whilst there were some minor irritants, they were not sufficient to mar our enjoyment. We would gladly return if ever we have the opportunity. A special thank you to Abderahim, Fadwa, Zakaria, Mocime, Arkham, Khlil, Hajar and Bencharki. Well done everybody!
DARIONE1
2 weeks ago
4.0
Nihat
2 weeks ago
1.0
S7060RFfatimap
2 weeks ago
4.0
The staff were wonderful and helpful but the hotel is tired and is in serious need of upgrading and maintenance. Bathrooms bedrooms everything needs serious repair.
Eric
3 weeks ago
10.0
Aboubakre
3 weeks ago
1.0
Alassane
3 weeks ago
10.0
Sheriff60
4 weeks ago
10.0
Excellent service, great location, beautiful hotel but rooms are musty and need a refresh. Particularly the carpets smell. Otherwise rooms are very nice. A special mention to Guest Relations Manager Lise Bertrand who went out her way to attend to my wife's and my request. Also Jawad Mouhssine who was very helpful.
Serap945
4 weeks ago
6.0
Positives: - Good location, next to Casa Port train station - Stuff is very helpful and kind - Breakfast very nice - Clean: towels, bed - Airco works silently and well - Rooms quite Negatives: - Significant humidity smell We stayed 2 nights in the hotel. We checked in to a room which had a significant humidity smell. We tried to survive opening the window but it is impossible, I started to have a headache ( imagine how much smell). Hotel stuff was very helpful and they changed our room. Next room was ok but I cannot say that it was zero smell but good enough. If the hotel was fully booked it would be a big issue, that’s why I gave 3 out of 5. As you cannot stay in the room, it eliminates all the good points.
Nabil
4 weeks ago
10.0
nadac834
4 weeks ago
10.0
It was a special experience especially the varied foods and the imaginary atmosphere you live in this hotel and I thank the staff min koy restaurant especially the waiter SALAH a person who works professionally always with a big smile and a lot of enthusiasm
Touria
1 month ago
1.0
1 month ago
3.0
Cons: la propreté n'était pas au rdv. les odeurs de moisissure dans la chambre. Présence de moisissure sur les paignoires.
Passport54181695056
1 month ago
2.0
I stayed at Sofitel Casablanca expecting a five-star experience, but it was extremely disappointing. The room was dirty — dusty minibar, dirty bed cover, spilled sugar around the coffee machine, and an old, unpleasant bathroom full of black scratches. When I complained, the French Experience Manager was right next to me and saw everything, yet completely ignored me, only telling the staff to “give him the spa.” This is not professional behavior for a manager. Later, they just changed my room with no apology, no upgrade, and no compensation. Staff even entered twice while the Do Not Disturb sign was on. As a Gold ALL Accor member, I felt totally unvalued. Terrible service — I do not recommend this hotel for anyone expecting Sofitel quality.
Rayan
1 month ago
8.0
jackmV2381UK
1 month ago
2.0
⭐☆☆☆☆ Unfortunately, our stay at Sofitel Casablanca was far below expectations. The room had a poor layout with inadequate lighting, damaged tiles, and drainage issues. A strong musty odour lingered throughout, and neither room fresheners nor dehumidifiers made a difference. We had to change rooms twice due to the conditions, but after the second move, the front desk stopped assisting altogether. The entire corridor also smelled damp and unpleasant. To top it off, breakfast was overpriced and offered only a very basic buffet spread. Not the level of service or comfort one would expect from a Sofitel property.
cmooney90
1 month ago
10.0
Such an amazing experience! Beautiful staff,food and wine! We were treated like queens! This changed our view on Casablanca!
AshleighP955
1 month ago
10.0
Would highly recommend! We had the most amazing evening. Staff Haza, Zakaria and Akram looked after us and made us feel incredibly welcome. We were given the royal treatment with amazing food, wine and hospitality. Can’t wait for our next visit!
Janice
1 month ago
10.0
Attention to detail. Service was terrific. Breakfast was fabulous!
200ousmaneb
1 month ago
8.0
Staff very respectful, professional and kind. A very special thank you to: the chef concierge Jawad Who I had asked to organise a very last min special birthday surprised and went above and beyond to make it happen despite a few obstacles. A big thank you to the Spa manager and her team of amazing girls Salma and Hanane who were very polite and respectful from the start. Ive had a amazing experience and this team is the reason. I have truly enjoyed my stay.
khalid
1 month ago
1.0
Nul
Cons: Nul
I2459GNlukes
1 month ago
10.0
Mohamed chabba and hamza are the very best!!!! Very accommodating highly suggest staying here a must for sure!!!!!!!!!!!
Tatby
1 month ago
9.0
Serge
1 month ago
8.0
Excellent petit déjeuner !
Cons: Nettoyage approximatif
W4320IVpeterc
1 month ago
2.0
I am an Accor member and booked 3 nights, in 2026, expecting to be charged AUD $736.54. This is the amount according to the Accor website when I made the booking. I found out shortly after that I had been charged AUD $2,395.82. When I contacted the hotel they conceded that they charged me an incorrect amount (on a non-refundable booking) and offered me a future credit on the overcharge of the approx AUD $1,650.00. I declined - I live in Australia and don't plan to travel to Morocco again to spend the credit; for a small amount I would have accepted their suggestion. I did inform the hotel that I will dispute the charge if the refund doesn't appear. I have not had a negative experience at a Sofitel previously, but this will leave a bad taste in my mouth if the hotel doesn't rectify the error - it's a very easy fix. It was an administrative error and they are trying to avoid the refund. Come on Sofitel - get your act together and sort this out.
marc
1 month ago
6.0
L Emplacement
Cons: Trop sombre Odeur d humidité dans la chambre
SAEED
1 month ago
7.0
donnainthailand
1 month ago
4.0
I stayed at this hotel this past weekend and was so disappointed. Our stay was booked by a local Moroccan travel partner as part of a group of 8 travellers on a tour group. The whole guest experience was not up to Sofitel's usual brand standard, for example there was no mini bar items in the room, when I questioned this their comment was "you are part of a tour group we don't offer mini bar to tour groups'. Only one small bottle of water was in the room (usual brand standard is 2 bottles) and only one glass. Even the cup next to the coffee machine did not have a saucer, nor any teaspoons. The carpet was extremely dirty and in desperate need of a carpet shampoo, my feet were black after walking on the carpet. The wall had large chunks of plaster missing and damaged. The overall room just needs to be put Out of Order OOO and have a deep clean. The airconditioner did not work - so they did attempt to fix this two hours after notifying the front desk. On the first night I called housekeeping to get an iron and ironing board delivered to my room to iron my clothes that I wanted to wear to dinner that night and after 90 minutes it still had not arrived so I phoned to cancel as we had to head out for dinner and her response was 'oh ok' no apology etc that they did not live up to expectations. My coffee order in the breakfast restaurant took 45 minutes to arrive and even then it was the wrong order and the waiter just rolled his eyes. There just did not seem to be any 'leaders' or a duty manager on the floor or at front desk. Many of the other guests in the group also had similar issues throughout their stay with towels not being replaced after housekeeping service. It just seemed that we were treated as second class level of guest since we booked through a travel agent. I also had problems with my hot water which were not addressed. On one occasion, I had the Do Not Disturb button on while I was taking a nap - the housekeeper just came straight in while I was asleep without checking the button at all - I asked her to come back 30 minutes later however no one came back at all, so did not have any service or clean towels etc. Again on the 2nd day (checkout day), I had the DND button on again and at 9.45am in the morning, the housekeeper came straight in to 'clean and check the room' even though I was due to check out one hour later. The TV satellite connection dropped out many times during the 2 days and no one came at all to check the TV. I had to have the doctor come to offer some medical assistance while I was there on two days and they were exceptional arriving within 5 minutes of being called. I am a hotel operations person with 35+ years experience and love the Sofitel brand, however this experience did not meet brand standards and was very disappointing overall and also tainted my experience of Casablanca overall.
.
1 month ago
1.0
mohamed
1 month ago
5.0
المعاملة الجيدة
Cons: الرطوبة في مكان الإقامة
Rania
1 month ago
10.0
S698RTjenniferg
1 month ago
8.0
Very nice lobby and restaurants. Very friendly and accommodating staff. Their English needs some improvement because communicating was awkward at times. The food is excellent. Rooms are well designed and very comfortable with great views. The best experience was with Samira at the spa. She gave me an amazing Hamam (whole body exfoliation). Overall a great experience and highly recommend.
withmypup
1 month ago
10.0
The spa treatment by Samira was exceptional- hammam and massage. The perfect reset to get me ready for a Moroccan adventure.
مسفر
1 month ago
7.0
C4293OPjessicat
1 month ago
2.0
I booked this hotel based on my previous great experiences with Accor properties and due to its good reviews. However, the stay was disappointing to say the least! Our room was on the 10th floor and the corridor already smelled damp. We decided to air the room properly, which helped somewhat, but upon closing the window for the night, the humidity returned. We remained positive and decided to leave the A/C running the next night, since this usually removed any excess humidity from the air. Unfortunately, it only made it worse, so that when I tossed and turned during the night, I realised I was snuggling into wet bedsheets! Our wet swimming outfits did not dry for nearly 48 hours and we had to pack them back into our suitcases while still moist. Granted, we should have asked for a room change and given the hotel the chance to fix it, but since the entire corridor was damp and previous reviews complained about the same issue, we felt it would make no difference. Besides, it was late into our last night when we realised that neither an open window nor a cranked-up A/C made a change. Service was also not nearly up to Accor standard - check-in and check-out took forever despite there being no queue and we watch staff hang up the phone instead of answering calls multiple times. On our first day, Housekeeping cleaned the room but brought no towels whatsoever - we only received new towels after asking for them in the late afternoon. We used the pool on our fist day at the hotel, which is nice albeit small, but found no towels or staff anywhere in the pool and fitness area, so we had to venture upstairs to the Spa to ask for towels... We received a turndown service on both evenings, but it was always done only on one side of the bed, even though we were clearly staying in the room with 2 people. Most shockling, however, was the fact that Housekeeping entered our room twice (!) despite a "Do Not Disturb" dorrhanger and a red light. They knocked, we yelled "No" and the door was still opened - a clear violation of privacy! On a positive note, the property is in an excellent location: close to the harbour and with nice views of the city and the great Mosque. We visited the restaurant twice (the one with continental cuisine) and truly enjoyed the food and service!
P806HRbrookel
2 months ago
10.0
We received excellent service & very tasty drinks. We would definitely return based on the service abs quality of treatment!
sherriec282
2 months ago
10.0
Loved this hotel this was such an amazing experience. Highly recommend. Such a beautiful hotel and wonderful friendly staff
Ines
2 months ago
1.0
J’ai été très déçu par mon séjour au Sofitel Casablanca. À mon arrivée, la chambre attribuée sentait fortement l’humidité, ce qui était très désagréable. Pire encore, les toilettes n’étaient pas propres et il y avait des traces évidentes d’excréments. Pour un hôtel affiché 5 étoiles, c’est totalement inacceptable et ne correspond pas du tout au niveau de qualité attendu.
Cons: J’ai été très déçu par mon séjour au Sofitel Casablanca. À mon arrivée, la chambre attribuée sentait fortement l’humidité, ce qui était très désagréable. Pire encore, les toilettes n’étaient pas propres et il y avait des traces évidentes d’excréments. Pour un hôtel affiché 5 étoiles, c’est totalement inacceptable et ne correspond pas du tout au niveau de qualité attendu.
tariqaL8844SA
2 months ago
10.0
The best staff don’t miss it good atmosphere and vibes names to check Hamza saovi Zakaria essarbati Chaimaa labra Akram farhan
Z8984AXbruced
2 months ago
10.0
My husband & I stayed at the Sofitel in Casablanca and it was the the best experience we have ever had during a vacation. Saoui Hamza showed us a warm hospitality and welcomed us every time we dined at this amazing Moroccan restaurant. He truly cared about making us feel like we were in his home. He & his team showed kindness, hospitality and attention to all the details like carrying our shopping bags to the elevator and taking the time to share conversation. As, well, compliments to the chef, thanks to her delicious dishes, we bought a tagine. Hamza & his staff absolutely ARE the Sofitel restaurant in Casablanca!!!!! Many, many thank you’s from our hearts!! Bruce & Cindy
nabil
2 months ago
9.0
Le lieu le Personnel incroyable et l’accueil
Cons: Rien
hussein9191
2 months ago
10.0
I am a frequent guest at the Sofitel in casa, second time visiting the hotel and every visit they amaze me with their professionalism and customer experience, the highlight of my trip was Chemsy bargach… an amazing individual who has always been a great support every time I visit.. I would not have come to this hotel if it was not for Chemsy…. Thank you for always taken care of my requests and making sure that I have a pleasant stay…
Voyager02902962053
2 months ago
10.0
Excellent Service. All the way through! From the front desk to the kitchen staff. Would recommend and go back next time in Casa.
Qutaishat
3 months ago
4.0
Location and staff
Cons: Its dirty Smelly Amenities not working Hotel has no BAR Hotel full of insects
PRINCE
3 months ago
6.0
AmandaK682
3 months ago
10.0
It was perfect! We stayed here for 1 night before our flight. The staff was wonderful and extremely nice. The room was spotless they upgraded us to a beautiful room overlooking the city. The location was amazing. We felt very safe and explored the area. It is walking distance to everything. Would def stay again.
Trail21907439450
3 months ago
10.0
Sofitel Casablanca Tour Blanche is truly outstanding — a perfect blend of luxury, comfort, and exceptional hospitality. The staff are highly professional and attentive, the rooms are elegant and well-appointed, and the hotel’s central location makes it ideal for both business and leisure travelers. A remarkable experience that reflects the true spirit of Sofitel.
kahhara2025
3 months ago
10.0
Breakfast was really good. Really good and looked after for me and my pregnant wife. Service was really good and Some of the names that helped us a lot in our stay was Abdel majid, Abdul haadi and Humza the manager. We ate in the Min Koy for our anniversary and a waiter Salah was good as well. Thank you for the service.
Sultan
3 months ago
6.0
Lamiaa
3 months ago
5.0
Mathilde CHAUVIN CONTE
3 months ago
9.0
Le check-in et le check-out ont été très rapides et le personnel adorable. Nous avons été surclassé avec une vue magnifique sur la mosquée Hassan II. La chambre était très propre avec tous les équipements nécessaires et très confortable.
Cons: La piscine du spa est peut-être un peu petite mais très agréable quand même.
MinibearX
3 months ago
8.0
We picked Sofitel Casablanca Tour Blanche as our first hotel in Morocco to stay. We enjoyed our time there and it gave is good impression about the city and the country. The biggest reason to choose this hotel is the location. It’s at the heart of the city, walk distance to shops and major tourist destinations. Our luxury room with mosque view is clean and comfortable. It was worth paying for the view. Service is friendly and consistent, especially the front desk team. Special thanks to Yassine; he was friendly and very helpful. Food offering was good. Only minor issue is the breakfast service especially hot food was slow, but we didn’t mind it that much because we were on holiday mood. It’s a place happy to return if we visit Casablanca again.
Abderrahman
3 months ago
9.0
M
3 months ago
1.0
M
3 months ago
1.0
Sofiane
3 months ago
10.0
Personnel très professionnel et accueillant
de Villeneuve
3 months ago
9.0
WorldTrippingAway
3 months ago
2.0
As a Diamond ALL Accor member, I rarely take my reviews to online platforms because the hotels usually are professional and fair in dealing with complaints onsite and offsite but I take this one to this platform because the hotel hygiene standards were concerning for an Accor hotel, let alone a Sofitel, and their resolution of the complaint is not fair and objective. First, this is the state of the room when I checked in: 1- I smell the perfume of a previous guest on the bed pillow. This is a significant breach to basic hygienic Accor standards, 2- When you have a bed cover that has a tear on the left side and black stain on the right side, this is a significant breach to basic hygienic Accor standards, 3- When you look on the bedside mirror and you find traces of hands near the door lock from a previous guest or staff, this a clear lack of hygienic standards and a serious supervision issue for a room ready for check in, 4- When you try to open the safe and you find it locked for no reason, this means that basic checks were not done prior to make the room ready for check in. This resulted in 30mn waiting time for resolution and unlocking. 5- When you call reservation to request for baby beds to be in the room when checking in and you get a confirmation of that 2 times and you find no bed when you enter the room, this is unacceptable behavior and not expected from a 5* hotel. 6- When you enter the room as an Accor Diamond member and you find no welcome message, no welcome amenity, you realize that the whole experience is not aligned with Accor basic loyalty standards. After I made several remarks based on the above to reception and to the Customer Experience Manager, I left the room. On my return, I found that the room was reviewed and was finally aligned with basic housekeeping standards that I would expect from the start. I was ready to let this be history and forget the inconveniences caused. We had no issues the following 2 nights. However, during the last 3 nights of my stay, the issues started to occur again: 7- When you find drinking water plastic container waste in the middle of your bathtub left by your teams, this is a clear lack of hygienic standards and a proof that the housekeeping service is not upto standards. 8- When you take a shower and you unfold a bath towel to use it and you find 4-5 red/brownish stains on the towel, this is disgusting and not acceptable. 9- When my daughter alerts me that her child bed mattress is wet, that was hard for me to believe until I touched the mattress. Basically, water spilled the previous night while drinking was not noticed by housekeeping let a side a black stain on the bed cover. Basically, a mattress and bed cover not verified therefore not replaced. 10- When you request room service to clear the living room table and come back to find pasta and sauce rests on the table and basic hygienic swiping of the table not done, afterwards, this is also not acceptable standard to expect from a 5* hotel. 11- When I try to report the issues to management verbally on Friday end of the day, I get the response that nobody is available until Monday. This was puzzling to me. By the meantime, I continued sending all facts stated above to Customer Experience Manager when they occured through whatsapp. These messages were not answered until I made a complaint few days later using the Accor channels. I am summarizing my experience here in 11 points based on facts (no emotions). I want also to stress the fact that as part of the Accor complaint, I made a request for compensation which the hotel is rejecting and making a shameful counter-proposal with incomplete facts and windowdressing the situation, insisting only on the measures taken on check in date and the following 2 days but ignoring that issues occured repeatedly during the last 3 nights of my stay again which is the central point of my complaint and huge disappointment. I am taking my complaint further in the escalation process within Accor. I am not interested by the general message this review will get from the hotel as we reached a wall in our exchanges. Question of standards of service I assume as all 11 stated facts above are confirmed by and with the hotel. Hotel will state we were upgraded from Junior to Prestige suite which is a natural benefit of being Diamond Accor member, based on availability, not a hotel favor, that they implemented measures post the check in issues but they will ignore that the central point of the complaint is that the hygiene and housekeeping issues ccured repeatedly during the last 3 nights of the stay meaning the implemented measures terribly failed and were not sustainable and management was not present to deal with the situation then. Sad but true.
Anonymous
4 months ago
9.0
Excellent customer service, cleanness, Location, Friendly employees
Cons: Nothing
Lincoln
4 months ago
9.0
Imteyaz
4 months ago
4.0
Location.
Cons: I was shocked when I was asked there will be additional payment required for check-in (I arrived at 2:05pm and apparently there checkin time is 3:00pm). This was craziest thing I ever heard. The room had bad smell (not sure if it was due to bad recirculating air). Towels provided were horrific old to the extent I did not want to use it. Room was not clean. Spotted flies in the room and breakfast area.
enzok258
4 months ago
4.0
There were a lot of flaws with this hotel. We booked a junior suite, so we can expect some luxury’s right? Not! On the website it said “enjoy our Hermés products.” Nope there were only Nuxe products. Also the website said “enjoy our relaxing pool.” Nope there was a echo , the pool was only 1 meter deepth and was not heated. There was also mold in our shower, lose tiles and in the afternoon you can smell the seewers. Dont expect a vegan dish during breakfast. Also expect that housekeeping will come uninvited in your room even when you have the DO NOT DISTURB sign on your doorknob. I reported it during my stay to accor, and they will take care of it, but i am still waiting for a response.
Vanessa
4 months ago
2.0
I had high hopes for the Sofitel brand, but my recent stay was nothing short of unpleasant. From the moment I stepped into the room, I was greeted by a suffocating musty odor—an overpowering smell of mildew that lingered and made the space feel damp and uninviting. The room itself was far from clean. There were gnats and moths flying around, creating an unsettling atmosphere. I found dirty hair not only on the floor but also left in the shower, clearly untouched by housekeeping. The beds were deeply uncomfortable and did little to offer rest after a long day of travel. It’s genuinely shocking to encounter such poor standards from a hotel known for luxury. A thorough overhaul of cleanliness, maintenance, and air quality is long overdue. Until then, I would strongly advise looking elsewhere.
AnaK4085
4 months ago
10.0
I had an amazing stay at Sofitel Casablanca during my recent trip to this city! The service was exceptional, every staff member was welcoming and professional. My favourite place to be was our room. The view from there was absolutely breathtaking, overlooking the Hassan II Mosque and the Atlantic Ocean. It was the perfect way to start and end each day. The hotel's location is ideal for exploring the city. From the luxurious spa to the excellent dining options at two on-site restauramts, you have everything you need here. Highly recommend this hotel for anyone visiting Casablanca!
557issaj
5 months ago
10.0
I really enjoy with the service it really was wonderful i would like to think Yassmine she was so kind and friendly and the Japanis food also was amazing
Tracy
5 months ago
6.0
The air-conditioning in the room was insufficient for the room. Maintenance came twice but was unable to lower the temperature.
khalidaQ4113YY
5 months ago
2.0
Be careful biggest scam I have not seen this in my life . Now iam in room 1510 this is the 3rd room they move me because of weak air conditioning Sona and the manger desk Salma is awful completely different hotel since you enter the room ( step to depression and anxiety) They don’t appreciate and respect any simple right for cool room !?! Unbelievable Khalid Albaqami
Fahad
5 months ago
1.0
The location
Cons: The sheet have very bad smill
Nausheen
5 months ago
6.0
Cynthia
5 months ago
8.0
Great location!
Cons: No notifications in regards to the rooftop closed for renovation
Manal
6 months ago
7.0
The hotel has been recently renovated which added a good vibe to the entrance. The main concern was the cleanliness of common facilities such as lifts and corridors that needs more attention from management
Cons: They had one restaurant that only served local food starting 7pm which is unfortunate, also there arent many veg. options . They are opening soon a Japanese restaurant hope it can bridge the gap
Athanasios
6 months ago
1.0
Bad
Yousef
6 months ago
6.0
Abdulaziz
6 months ago
10.0
Verified traveler
6 months ago
6.0
Room needs remodeled- in poor condition, rooftop was under maintenance so not even open
Denis
7 months ago
2.0
Location
Cons: Personnel especially at Check in Out
sreekanth
7 months ago
8.0
Great location
Christine
7 months ago
8.0
Dated. Horrible service, so many staff members running around aimlessly and not helping guests. Everyone (including us) had false charges on our bill that took forever to get corrected.
Bader
7 months ago
6.0
Danielle
7 months ago
9.0
The staff was amazing, they upgraded us to a suite which was beautiful! Everything was very comfortable, and everyone was very nice. There were some areas that could’ve been cleaner, but overall our stay was amazing.
Yashar
8 months ago
4.0
When you book a room at a "5-star Sofitel hotel" you expect certain standards. None of mine were met. The property is very run down. Every part of the rooms are dented, chipped, water damaged, have mould and rusted. This hotel is at bed a 3-star. Staff are friendly and try their best to make up for the property. Restaurant food is bad and again not up to par. I would never step back in there, unless they renovate the building top down!
Natalie
8 months ago
4.0
Checked out after 1 night of a 6-night stay. Room was dirty and stank like mold. Hallway had a strange smell, too. Furniture in the room and the lobby was tired. Bar and restaurant were both closed for remodeling so you eat in the ballroom. I was served a drink with a dead bug in it and a staff member tried to blame it on flies in the ballroom (there were none - also, why would there be flies in the ballroom of a five-star hotel). Most of the staff was friendly and courteous. The view from the room was really nice. Definitely not a five-star hotel. Maybe 3.
Fahid
9 months ago
1.0
Adel
9 months ago
3.0
nothing
Cons: location
Jabor
9 months ago
9.0
DayTrip00369475567
9 months ago
10.0
Ali from the housekeeping was very friendly, helpfull and professional. Excellent job and service. Hotelteam is very nice. Good parkingfacilities. Perfect location nearby other facilities. A bit old furniture and interior, but that's ok.
Mary
9 months ago
9.0
Elham032
9 months ago
10.0
I appreciate Yousra by making efforts to feel me more comfortable. The hotel was fine, with very polite staff and very good breakfast. The madrass on the bed was comfortable but leaving a space that was not good for the head part. The noise from outside made it impossible to open the window for fresh air.
Regina
9 months ago
10.0
Wonderful experience. The staff treated me like royalty!!
Laura
9 months ago
3.0
The location
Cons: The hotel is underrenovation and this was mentioned.Experiences of Power cut. No facilities for business centre. This should have been communicated
cazyak
9 months ago
2.0
This was one of the worst Sofitel hotels I’ve ever stayed at. We had to change rooms four times just to find one that was acceptable, as the previous ones all had a strong smell—a mix of moisture, stale air, and even sewage odors. The worst part? The staff seemed aware of the issue but have done nothing to fix it, which is shocking for a Sofitel. The food was average at best, and the breakfast experience was equally frustrating. I was asked to wait more than 15 minutes outside because the restaurant was too full, which is completely unacceptable for a hotel of this caliber. Overall, this Sofitel fails to represent the brand’s usual standard. A real disappointment and definitely not worth the stay. A shame for what should be a luxury experience.
Khalid
10 months ago
3.0
The staff keeps coming inside the room even though the no disturb sign in on. No hot water in the shower. When I ask for any thing like Laundry or housekeeping., the always forget. I have to call 3 times. The TV channels were not working
Cons: The staff keeps coming inside the room even though the no disturb sign in on. No hot water in the shower. When I ask for any thing like Laundry or housekeeping., the always forget. I have to call 3 times. The TV channels were not working
Muhammad
10 months ago
10.0
The guest experience manager Ms. Lisa took exceptional care of my in laws who I booked this for. She needs to be promoted!
Aira
10 months ago
8.0
Comfortable stay
Verified traveler
10 months ago
4.0
The only upside is a location. Other than that, no reason to return. Definitely not a five star hotel like other Sofitels I’ve stayed.
masonj433
10 months ago
10.0
We wanted to share our satisfaction regarding our recent stay, we were particularly impressed by the remarkable work and of Amina, the housekeeping supervisor. Her dedication and kindness made our stay unforgettable, her professionalism and attention to detail greatly contributed to the success of our visit Thank you Amina
Diala
10 months ago
9.0
Serhat
10 months ago
9.0
Anna
10 months ago
2.0
Disgusting The hotel is old and unkempt The view from the windows is terrible Conferences, food, and advertising posters were organized in the lobby, where guests arrive with suitcases. Rude concierge Tasteless and expensive food
ann
10 months ago
6.0
The room was clean but not in great condition ie you could not properly close the toilet room, you could not easily lock the room door. It does not feel like a Sofitel, but a 3 star hotel. The staff are wonderful, food is great, just not up to par. Further the entrance is at the side because they are renovating the front
towbin9664
10 months ago
4.0
So I am not sure how people who stayed here could give this hotel anything but a 2. The only reason it got a 2 was because the staff is SO NICE. It is an old, rundown hotel and if I wasn’t using it to just sleep for a few hours before a very early flight I would’ve changed hotels. There is no “restaurant” just a really dark (the walls are black) lounge with horrible seating. The food is pretty bad but I will say that our waitress Fatima was really nice. The view is incredible and that was also why it got the second star. We were on the 21st floor in a huge suite and I think that they haven’t freshened that room in months possibly years. It smelled of mold, the towels were stained and grey not white. I am adding a bunch of pictures so you can see them. Maybe the lower floors are nicer and the rooms are newer but what we had was like a motel 6. Such a shame because it really could be so much better.
Thrilla
10 months ago
5.0
Breakfast was good with a lot of variety, fresh foods, eggs cooked on site. Location is very good, near restaurants, the marina, bazaar, Rick's restaurant, etc.
Cons: Air conditioning was not working well---it never got cold, just room temperature. The room, though expensive at over $225 a night, was poorly designed and felt cramped and narrow. Due to all the tour groups, the restaurant was packed with people at breakfast, and the waiting lines were too long. We shouldn't have to wait over half an hour just to get breakfast. The poor waiters were running back and forth---it created a very stressful situation.
Tommy
10 months ago
4.0
Kamal
10 months ago
6.0
This hotel was not on par with other Sofitel hotels we’ve been to. There was a big stain on the couch in our room and the sheets smelled badly like they had been left wet too long. The room and carpets are dated and this doesn’t give the impression of a 4-star hotel. The pool was also not great, many of the lights in the pool area were out leading it to be quite dark.
Scott
10 months ago
4.0
The location of the Sofitel is very good, near the Medina and Casa Port plus other nice places to eat and look around.
Cons: The rooms are dated, the restaurant/bar has zero ambience, the staff were not particularly helpful (except the porters who were great) or interested and there was a problem with the drain/plumbing in our room which kept us up for hours, yet when we mentioned this to the staff they did not even respond.
Rakotoarisoa
11 months ago
10.0
Mark
11 months ago
6.0
bed linens smelled like a goat.
KALUKUMARA
11 months ago
8.0
Excellent staff, central location. Dinning and shopping easy walking distance. Dirty shower.
Sharmila
11 months ago
8.0
Location
Jean
11 months ago
2.0
I checked in with my wife and 8 month old daughter; we reached after a long day of travel; and slept exhausted, then at 8 pm we were surprised with one guy opening the door while we were sleeping! Then got surprised we were in and said do you need anything? We complained to reception and they defended saying you didnt put do not disturb on the door and he knocked and you didnt amswer.. room service 3 hours after checkin? Room service at night? At least to me this is a first. Highly non recomended we will checkout first thing in the morning and never back again.
mohammed
11 months ago
4.0
Nothing really that I liked
Salah
11 months ago
8.0
Elali
11 months ago
10.0
Hospitality ,service
Cons: Everything perfect
Hinde
1 year ago
1.0
SHEILA ZHINOOS
1 year ago
10.0
The best hotel with friendly staff, gorgeous mini suite, and a great restaurant at my Morocco visit. I highly recommend this hotel.
Gurusiddappa
1 year ago
4.0
Property did not have the workout area all the time they told it was under maintenance and they referred to neighbors workout place they had the same issue. I will not recommend to high level customers to this property
Bilal
1 year ago
7.0
martheswaran
1 year ago
4.0
The hotel is 60 years old. The carpets and fixtures in the room can better. It is not a 5 start as you see on hotels.com or expedia. The gym was closed for the whole 5 days we stayed and front desk did not know about it. There were 6 front desk people (morning and night) and they all gave different information. No refunds, cannot cancel and the manager is no where to be found.They did not allow us to cancel and no refund. On the last day when we were about to leave, they are offering a free breakfast. We were very dissapointed with the service. For the same price, Marriott had a better place and it is just 300 meters away.
Belle
1 year ago
10.0
Bahar
1 year ago
4.0
Cons: Rooms were too humid, bed sheet was almost wet because of humid
Kimberly
1 year ago
6.0
Eddie
1 year ago
5.0
Elevator not working good
Gene
1 year ago
6.0
Old, run down property that desperately needs upgrade.
Antonia
1 year ago
8.0
Lovely central location, good eager service, pretty view from bedroom, filling breakfast but hotel itself is in need of renovation, updating and modernizing and better lighting. Room lights, walls, flooring, bed mattress, bathroom…all challenging for elderly tourists. Pool was warm and good for lap swimming. We will return because the staff was great! Very welcoming
Varney
1 year ago
10.0
Mohammed
1 year ago
8.0
F&B was great but room condition and cleanliness is big issue - I wouldn’t pay that kind of money for Sofitel to be able n that condition - better speed up the renovation otherwise you will lose regular customers like us
Laila
1 year ago
10.0
We enjoyed stay in this hotel , very Nice and kind staff, special thanks to Sara from front desk she was very helpful and kind .
Zoonie
1 year ago
7.0
The meal buffets were very good. The hotel staff was wonderful. The location is terrific.
Cons: The room is tired. 1902 has a cracked window. It looks like a bird flew into it and there seems to be dried blood on the window and feathers stuck on the window. The room needs to be refurbished and deep cleaned.
Hanish
1 year ago
10.0
It's an older hotel and not the cleanest. But the staff is great and the restaurant is very good
Altug
1 year ago
6.0
Property is old, set your expectations accordingly. AC causing a mold smell in the building.
Altug
1 year ago
6.0
Old property, set expectations accordingly. Staff very friendly and fourthcoming. But the smell of the AC was very unpleasant.
Uran
1 year ago
9.0
Adrian
1 year ago
10.0
Good location. Unobstructed views of the Hassan ii mosque
Basima
1 year ago
10.0
The Sofitel staff were extremely welcoming. Casablanca Morocco, Sofitel Tour Blanche My wife and I just concluded a 8 days trip to Casablanca where we stayed at the Sofitel Tour Blanche. Our positive experience started a couple of weeks ahead of our arrival where I worked with Mr Jawad to develop our local itinerary to include using the hotel taxi to pick us and drop us off to the airport. Our stay was wonderful, the whole Sofitel staff made us feel at home. Mr Abdel Rahim was super helpful arranging our restaurant reservations and giving us tips on using local taxis. In fact I would not be exaggerating to say that all the staff we encountered carried a welcoming smile and addressed us by name. The Sofitel team arranged a one day trip to Marrakech with the hotel taxi. The driver, Mr Hakim, was extremely knowledgeable and helpful. Besides speaking multiple languages, his knowledge of the area is impressive and his command of the history of Morocco was enriching. My wife and I are seasoned travelers and have been to Asia pacific, Europe, South America and the Middle East. I would be only fare to rate the Sofitel team at 10/10. Thank you Sofitel team you are Mizian.
Emma
1 year ago
10.0
Good
Tisa
1 year ago
8.0
Graeme
1 year ago
6.0
It’s in a good position. I walked everywhere.
Nabil
1 year ago
7.0
Mohammad
1 year ago
8.0
Qais
1 year ago
9.0
Hossen
1 year ago
9.0
Supu
1 year ago
6.0
I like the room and the view outside from the window
Cons: the broken lifts need to be repair in order not to waste time waiting for one lift
Sita
1 year ago
10.0
Wilfried
1 year ago
10.0
The property was so clean and comfortable.
Cons: The restaurant was not open in the evenings
Maseko
1 year ago
7.0
Kristjan
1 year ago
8.0
Very close to railway station. Good breakfast and view from outside top floor.
Eric
1 year ago
6.0
There was a bad smell in the room that didn’t go away despite housekeeping’s use of scent spray. The room was very hot and humid with air conditioning full on
Sana
1 year ago
7.0
Larry
1 year ago
10.0
Lovely room , great view , very well equipped
Cons: Great location
Mohammed
1 year ago
4.0
Location
Cons: The room was dated, had only 2 power sockets, the room was dusty, old furniture, old fixtures and fittings, cramped toilet, air conditioning was poor quality, and this was all after getting an upgrade to the executive suite! Shocking for a brand like Sofitel. And even when I told the receptionist in the morning there wasn’t much acknowledgement. Room service was also bad.
Christian
1 year ago
7.0
Eva
1 year ago
8.0
Very Good price value
Nikolaos
1 year ago
10.0
Great location, friendly staff, magnificent view!
Robert
1 year ago
8.0
Near the port and train station is walking distance to Ricks Cafe. Breakfast is fabulous and the staff are super
Hazim
1 year ago
9.0
Clean and tidy with excellent facilities
hessamadin
1 year ago
6.0
The stuff we’re not friendly, the guy in breakfast asking you ten times about you’re room number every day, they don’t speak a word of English, the spa stuff were trouble, she said they have time for massage when she say my girlfriend she said no no, we are fully booked all this week, when I asked the receptionist they said they are always available because the hotel is empty now. So totally disappointed
Ismail
1 year ago
1.0
Bad service the rooms where dirty the charged 300$ for deposit more and don’t want to give the balance back.Because the had no money.
Cons: The rooms
Michael
1 year ago
10.0
Excellent breakfast and location. The staff were amazing.
Cons: I would have liked a balcony.
Petronella
1 year ago
10.0
Fouzia
1 year ago
10.0
Central, clean, the staff really friendly very helpful,
Cons: nothing
Kaouthar
1 year ago
10.0
Every single thing was wonderful
Kevin
1 year ago
6.0
It is a pretty dated property. Location is reasonable. In trying to keep the French vibe, the doors etc. Seem from a bygone era with substantial wear and tear, particularly the toilet door. Newer properties in the area might be worth checking out.
Sophie
1 year ago
6.0
Good location but the room wasn’t clean.
donald
1 year ago
6.0
The hotel seems run down and dirty. Both restaurants were closed. My room refrigerator was broke when arrived but replaced. I air-conditioning did not keep the room cool.
Grace
1 year ago
5.0
The location is perfect, close to the Medina. The best part of our stay was the restaurant. The breakfast was excellent, lots of food to choose from. Staff exceptionally friendly and eager to please. We had one dinner and it was very tasty and the presentation of food simply beautiful.
Cons: It’s and older and rather tired looking hotel. Our room was very dark, decorated in black tiles. The toilet seat was loose and one day we had no warm water for shower. This hotel is in need of renovations.
Neeki
1 year ago
8.0
Great room, clean bathroom, nice location, walkable.
Anh
1 year ago
10.0
The property is a bit dated and need some minor upkeeps. It is convenient to transportation and train station. Close to a few great restaurant like Rick's cafe, la Sqala and Da Dada.
MUHAMMAD
1 year ago
10.0
Great vibe at restaurant.
Amrnader
1 year ago
9.0
Andrew
1 year ago
1.0
Excellent location right next to the trains station and amazing views of the mosque and the city from the room
Cons: It’s not 5 stars and it’s not the quality of a Sofitel. Hotel is old, dirty, full of flies which made it impossible to eat in the restaurant and flies kept being in the food and drink. Staff are not friendly.
Abdulrahman
1 year ago
8.0
Ahmed
1 year ago
7.0
Yahya
1 year ago
10.0
Yahya
1 year ago
10.0
Fuad
1 year ago
1.0
Nur
1 year ago
4.0
Breakfast, toiletries, staff at restaurant
Cons: Old furniture, needs maintenance, shower smelled, bed is made in a weird way but I slept well
Juliet
1 year ago
10.0
We stayed twice during our trio through Morocco. Was convenient and comfortable. Concierge was excellent
Benedictus
1 year ago
10.0
The placement and niceness of staff ready to give you anything
Cons: The car services are a rip off I trusted them and they ripped me off badly will never forget… for a distance that charges 35 Dirhams their car service took 800 and multiplied by the hours without explaining to me what I was getting into
John
1 year ago
8.0
Wonderful room. Gorgeous view. But for the money, a continental breakfast should have been included.
Ombirik
1 year ago
9.0
Nikita
1 year ago
10.0
View
Dr.
1 year ago
10.0
The warm welcomes of reception staff and the upgrade was very pleasant. I personally thank Mounua and mina for their hospitality, easy check in and check out and they made my stay enjoyable. The location is superb if transporting via train which is a 2 min walk. The marina mall is only 3 minutes away and within walking distance . The rooms are clean,spacious and comfortable beds. Would definitely stat here again
Cons: Nothing
Nicole
1 year ago
10.0
Mounia at the front desk was very helpful with reservations and the concierge made bookings for me for dinners around Casablanca- very helpful Staff! Samira at the spa gave me a great massage! Pool at the spa facility is nice
Cons: Wish it was a bit closer to the mosque- not quite walking distance but easy taxi ride
Marina
1 year ago
9.0
the structure is amazing and the rooms are beautiful (especially the view) but what really makes the difference is the hotel staff. concierge, room service and bar staff are just amazing and always making you feel extremely welcome and taken care of. The duty manager, Mounia, is always extremely caring and available for any needs. After staying in several different hotels in Casablanca I can definitely say that Sofitel is the best one ever!
Marc
1 year ago
4.0
Location
Cons: Bathroom open to the main room (room was very humid and smelly), loss of electricity and running water during my stay
Ibrahim
1 year ago
5.0
Cons: The hotel is very old and needs renovation. Everyday there was something not working. Internet was a total disaster, it was frustrating for a business trip
Binbutti
1 year ago
10.0
Bahaa
1 year ago
8.0
The staff
Khalid
1 year ago
8.0
Omar
1 year ago
7.0
Meftuni
1 year ago
6.0
I expected much better experience but I didn’t get what I paid for
Mkhonta
1 year ago
8.0
The room was spacious and clean. The location is great, directly across the street from the train station and in the middle of the downtown area. The highlight for me was the warm and welcoming staff!
Cons: The furniture could be updated and some parts of the room show signs of wear and tear which should be renovated.
Krishnan
1 year ago
9.0
Excellent
Blazes1922
1 year ago
9.0
Very well maintained hotel with beautiful rooms. Room had a fantastic, unobstructed view of the old medina and mosque. It also had a very spacious and well-designed bathroom. The provided fruits and sweets were a nice little bonus. Staff was kind and helpful, including Mounia at the front desk.
Cons: The spa area was under renovation and couldn't be used.
Mohamed
1 year ago
2.0
Wahab
1 year ago
2.0
The property needs a complete renovation.
Xue
1 year ago
8.0
When we arrived in the evening of Dec. 27th, my friend realized that she left her phone in the taxi. The staff at reception, the concierge and at the front door immediately asked for details and tried to find ways to recover the phone. Within 5 minutes, they identified the driver and called him to come back to the hotel to return the phone. We are very grateful to the friendly and very helpful staff, who saved our day.
Raphaël
1 year ago
10.0
Murtadha
1 year ago
8.0
Rachid
2 years ago
10.0
Alles
Essantay
2 years ago
1.0
Irada
2 years ago
9.0
Ahmad
2 years ago
9.0
The Staff very friendly and helpful with customers especially Eman and Wisal. The place is beautiful, wonderful, and quiet. The location is also convenient and close to the required places and the train station
Cons: Nothing
Siva
2 years ago
3.0
It was a bad deal from supposed to be a 5 * hotel. First two nights, I was given a room with poor lighting, can´t read a map or a book. Air condioning was not working. Balance of my stay upgraded to a suite by Mrs Iman. However, the hotel is in the middle of a construction site, scary to get out of the hotel, you may be killed by moving heavy equipment. Hotel itself had no gym, swimming pool, some restaurants due to repairs? 5 * facilities were not provided. Last day, 17 Nov. breakfast were not available at 06:30 as advertised. I had to leave hotel at 07:00 hrs to leave country.
Cons: Not having to deal with above problems
Khalil
2 years ago
5.0
Cons: Bad smell in the room, probably originating from the toilet
Alissa
2 years ago
8.0
I’ve stayed at the Sofitel a few times now. I love the rooms, the layout and amenities, and the restaurant -particularly for dinner -is first class. However, the hotel is older and each room I stayed in had some minor problems - broken wall panels, broken sinks, mysterious dripping- that just come from age. If this kind of thing bothers you, stay at a newer hotel.
Thomas
2 years ago
10.0
Very professional staff, room was nice. I only overnight-ed. wish i could have stayed longer
Fatna
2 years ago
8.0
Staff were super friendly especially Mounia who was exceptionally nice and helpful. Room were very spacious and luxurious. Area is very safe and well secured.. Car Park is space is huge and well managed.
Cons: Some construction work was happening at the same time.
Stefan
2 years ago
10.0
Zul
2 years ago
7.0
Dylan
2 years ago
4.0
Imen
2 years ago
10.0
Vincenzo
2 years ago
10.0
Very nice and pleasant stay, lovely location
Hazem
2 years ago
1.0
Alexandros
2 years ago
5.0
Location, bar, restaurant
Cons: Overall experience is 3-stars, old building, date rooms
Mahmoud
2 years ago
10.0
The receptionist Monia was very helpful and professional, thanks alot.
Oumaima
2 years ago
10.0
The room is very spacious and comfortable, very varied and delicious breakfast and very welcoming and smiling staff, special thanks to Mr Camara and Mrs Aicha for their welcome (Breakfast ),I felt like I was among my family
Cons: I didn't like the man who takes care of the omlettes, I was next to him and he didn't ask me if I wanted something because He was very busy with his phone and I noticed that he was like that with all the customers
Adele
2 years ago
9.0
Arrived late and got a complimentary upgrade to a suite which was appreciated after a long day into Casablanca. Also a late check out at 1pm was accorded.
Cons: Arriving into the hotel area was dark. Not enough lights . When the taxi stopped in front of the hotel, we were not sure if it was the right hotel. Other than that, nothing else.
Marvin
2 years ago
8.0
Nice, clean efficient. Room amenities need upgrading
Szabolcs
2 years ago
6.0
Helpful and friendly staff, wide option for breakfast. Good location.
Cons: Room stinks of mold, trying to keep the window open did not help much as it was continously closed by staff whenever I got out of the room. The furniture of the room is quite worn out.
Omar
2 years ago
8.0
I requested a wake-up call, which never happened. This is unacceptable for a hotel that wants to be a 5 stars.
Ayoub
2 years ago
6.0
Fideliz
2 years ago
10.0
Staff... from the moment we checked in, till check-out. Breakfast... wide selection; opportunity to try Moroccan food. Location... walking distance to La Sqala and Rick's Cafe. View from our room.
Cons: None
Hind
2 years ago
10.0
Tobias
2 years ago
6.0
Abdullah
2 years ago
10.0
Emad
2 years ago
9.0
Clean, comfy, and well located in the centrum
Cons: More attention to lighting inside the rooms and on study desks
Danielle
2 years ago
7.0
The staff were FANTASTIC. Mounia, Jawad and Hicham were very helpful and kind. Everyone was very friendly. The hotel was walking distance to Rick’s Cafe (~10 minutes), the Hassan II Mosque (~20 minutes) and across the street from the Old Town.
Cons: The rooms had a lovely view but it was quite musty / felt damp.
Wayne
2 years ago
10.0
La directrice ainsi que Madame Mounia étaient adorables, Un super service
Ziporah
2 years ago
7.0
Close to the center
Cons: Had to use the devises in the room like telephone
Fatima
2 years ago
8.0
The staff, particularly Sanaa, were incredibly kind and exceptionally helpful.
Althbi
2 years ago
1.0
I booked junior suite room, and was very disappointed !! Very bad hotel, the worst 5 star hotel ever, there are many 3 and 4 star hotels clean and good, Do not book in this hotel. DIRTY , Old rooms, DIRTY BATHROOMS BROKEN furnitures,
Cons: I booked junior suite room, and was very disappointed !! Very bad hotel, the worst 5 star hotel ever, there are many 3 and 4 star hotels clean and good, Do not book in this hotel. DIRTY , Old rooms, DIRTY BATHROOMS BROKEN furnitures,
Ashraf
2 years ago
8.0
The front desk Wissal was very helpful and very nice. Thanks Wissal and Mounia
Cons: The in room breakfast  should be likely used to be years ago .
Asma
2 years ago
10.0
They were over nice, i wish i come back again !!! The hotel was close to everything !!
Saud
2 years ago
2.0
Andrea
2 years ago
7.0
Alyaa
2 years ago
8.0
Yaw
2 years ago
8.0
The staff was very professional
Cons: Not sure
Allen
2 years ago
9.0
Ahmed
2 years ago
9.0
The hotel is ideally located in the heart of the city, within a walking distances to many places either coffee shops, restaurants or bazaars.. Staff are very genuine and friendly and helpful especially Wesaaal at the reception who have met us with a lovely smile and great hospitality.
Florence
2 years ago
10.0
The breakfast buffet was fantastic! And the servers and staff so friendly snd helpful! Rooms were well decorated and beds comfortable, great views too. The bartenders were the best!!! Made a special ginger lemon drink for us. Great location too.
Cons: Cigars in the bar. Disgusting
Emmanuel
2 years ago
8.0
Nice staff, clean, comfortable and secure. The following staff were excellent in their service: Mr. Camara (restaurant) Ms. Hajar (restaurant) Mr. Abrahim (concierge)
Ammar
2 years ago
10.0
Ashley
2 years ago
8.0
Lassaad
2 years ago
9.0
Everything was nice especially the staff...everyone is smiling and ready to help
Cons: Nothing to dislike
Monfiston
2 years ago
10.0
The staff was amazing. Concierge Abradhim, staff member Lina, and the entire crew made me feel like home. 20 stars
Cons: The staff
Abdulrahman
2 years ago
3.0
Nothing
Cons: The furniture is old and the full facility needs to be renovated
Mohamed
2 years ago
8.0
Mostafa
2 years ago
10.0
STEVE
2 years ago
2.0
Dirty, smelly rooms
karim
2 years ago
2.0
i did not like any thing about this property, breakfast was like a three star hotel . SPA was always closed and you had to call to have the facility to turn on , broken faucet and no drain in the shower was bad in SPA.. i would rate this hotel max 3.5 star not 5 star and do not recommend at all .
Francisco
2 years ago
10.0
The breakfast was excellent. It had plenty of options for everyone one to feel satisfied. The location was very convenient as well.
Anthony
2 years ago
10.0
Lovely staff,
Maltin
2 years ago
6.0
Good location at the edge of Medina. The staff is friendly. Breakfast is average for the cost. Dinner is of good quality. Somewhat expensive, the restaurant is basically an extension of the lobby. Great views from the high-up floors. Very easy to get a taxi cab. Security personnel totally irrational. A friend of mine with an extended stay due to a later flight needed help with luggage packing, but his other friend who checked out a couple of hours earlier was not allowed to come up inside for a few more moments to assist with the packing of the souvenirs. The whole thing left a sour taste.
Jerry
2 years ago
10.0
Sokol
2 years ago
8.0
Nadia
2 years ago
5.0
the staff and receptionests were too nice and helpful. They are the asset of Sofitel Casablanca.
Cons: Hygiene and cleanness is below standard
La
2 years ago
5.0
Room was fine and what I expected. The service was not great. I went to breakfast one morning at 7 and there was no one to wait on me. It took 39 minutes to get a cup of coffee. The concierge staff was also not great and clear. I got the sense that they were in cahoots with the vendors. Also one morning we requested a taxi to get to train station, they were so busy trying to get the business themselves that by the time they got around to calling the taxi we missed the train and had to get later train and we had previously planned a tour bin Tangier which was deflated by an hour so we had to rush through our day
Cons: See my comments above. Issues with service. Issues with concierge. Not sure I will stay at that hotel in the future. Stayed at another hotel for my last night in Casa, which was pre planned, and happy I did. That hotel was amazing!
Michael Patrick
2 years ago
8.0
The staff were helpful.
Ousha
2 years ago
7.0
location is perfect if you want to stay in downtown, room space quite good
Cons: Rooms and bathrooms need to be maintained
Anonymous
2 years ago
8.0
Bala
2 years ago
9.0
Staff are amazing and supportive, especially Rachid, Lena, and Diallo. these three are a big asset to the hotel !
Cons: breakfast has limited menu, add more variety to the breakfast menu.
Bozena
2 years ago
8.0
Bozena
2 years ago
10.0
Damian
2 years ago
8.0
Ribhi
2 years ago
10.0
Samir
2 years ago
5.0
Staff are exceptional at reception, resturants, and concierge, extreemly helpful and pleasant. Location very good. Food is very good.
Cons: Rooms are not clean, specially fridge and telephone. Some light bulbs are not working and fridge not working. No TV channels apart from Morocon and french. Regardless of our request, no body follow up to as quality control.
Aqeel
2 years ago
5.0
Patrick
2 years ago
10.0
William
2 years ago
8.0
Service was excellent. Staff was very nice.
Cons: Peculiar odor in the hallway. Elevator buttons were sometimes non-responsive.
Abdulrahman
2 years ago
5.0
The hospitality of the staff
Cons: Price
Tatsuya
2 years ago
10.0
Malimu
2 years ago
10.0
This is one or the best Sofitel hotels in Africa. it’s a clear cut above the rest. It has the perfect location with breathtaking views of the Hassan II mosque, the port and the sea view. The location is also safe for strolls to nearby attractions, and a few-minutes drive from the beautiful corniche area. The staff are very helpful, friendly and always trying to help with everything to make the stay perfect.
Abdulatif
2 years ago
5.0
Mair666666
2 years ago
10.0
Miller
2 years ago
8.0
The staff was amazing they went above and beyond to make our stay great.
Cons: Lack of menus they seem to have made the switch to a paperless environment which is great but as someone who is traveling by WiFi this was a problem. Pool environment was very unclean the handle going into the pool had so much rust build up it was actuality getting on my hand as I went in the pool other than the pool, the beautiful tub in the room took for ever to fill and was almost no hot water, the towel warming rack was already on and I did not know let's just say it was very hot.
Christopher
2 years ago
10.0
Excellent stay made better by a very attentive and friendly staff. Will definitely stay here again.
Jonathan
2 years ago
10.0
We had the room with the view of the mosque and ocean. It was a lovely room and neat layout with a way to see the same view from the bathroom as well. The bed was outstanding. Concierge staff were amazing!
Cons: Front desk staff seemed a little cold on arrival.
Samy
2 years ago
8.0
Maan
2 years ago
7.0
Poor housekeeping
Cons: they must vacuum for the room
Georges
2 years ago
10.0
everything was great and exceptional. food is great and the staff are really professional from the reception to the waiters (Hind especially)
Robert
2 years ago
9.0
great spaces for food and drinks
Verified traveler
2 years ago
8.0
Location was great for seeing the sites and finding places to eat. Staff was wonderful, true Moroccan hospitality. Room could use a renovation, particularly bathroom fixtures.
Nasiru
2 years ago
9.0
cleanliness
Cons: Too expensive
Veronica
2 years ago
8.0
SRINIVASAN
2 years ago
10.0
Excellent staff, very courteous, great location
Ian
2 years ago
5.0
Sp
2 years ago
9.0
enjoyed staying at this hotel. Nice options of restaurants around. 5 mind walk to madina. The Suite was very nice, nice big balcony with beautiful city and beach view. but i just wish the suite was bit bigger. other than that it was nice and clean. The Staff we very welcoming and kind! I enjoied the moroccan hamam. it was really nice!
Rajender
2 years ago
6.0
view from the room
Cons: housekeeping and room check. water heating control was not working, only one cup for tea for two persons, likewise one tea bag. on request the housekeeping lady on the floor tried showing attitude to give more tea bags so I sent someone to buy from the market. room design is bad specially for the WC which was where a wardrobe should have been. didn’t make sense where it is located.
Talib
2 years ago
9.0
central staff excellent minoy,wisal and rasheed and all the others are excellent
Cons: abit old hotel
Margus
2 years ago
8.0
Aysha
2 years ago
8.0
good location friendly staff at the reception , especially abduljalil and abdulhadi . good breakfast
Cons: my room was not very clean when I checked in
Talib
2 years ago
8.0
staff and breakfast
Cons: the rooms carpet needs some work
Stella
2 years ago
3.0
outdated facility, dirty, poorly trained stuff, barely speaking english, disgusting food, terrible drinks and wine
Cons: nothing
Boduo
2 years ago
7.0
Ali
2 years ago
9.0
well located and smiling staff
Cons: high price
Martine
2 years ago
4.0
Hotel is under renovations and I got an I renovated room. The decor wasn’t bad. The room smelled like humidity and towels were tired. The bed felt like it was sinking. Restaurant food was excellent and public spaces were nice. Area is not very nice and would never stay there again
Narayan
2 years ago
2.0
Yasmeen
2 years ago
9.0
`breakfast was really great.. just a pity they did not have gluten free items.. the staff at the breakfast area were really nice and very helpful the staff over all were really great and the concierge people also.. I felt very comfortable in this hotel. they have a weighing machine for your luggages in case you want to weigh it before arriving at the airport.
Cons: the water temperature was coming and going In the shower. the Bathroom does need to be upgraded a bit. the wellness center, the pool was not heated and so the children were sad that they were not able to enjoy that part.
Manal
2 years ago
9.0
View is panoramic
Cons: The bed very uncomfortabl and the room very old
Shoaib
3 years ago
8.0
Adel
3 years ago
7.0
Mohamed
3 years ago
8.0
The view was exceptional , the reception staff (Mrs Monia) was friendly and helpful
Cons: The toilet did not have a bidet or toilet shower to clean after using the toilet. The air conditioning was too warm.
Ishmail
3 years ago
1.0
staff only
Cons: it’s old, furniture broken, paint all over floors , lifts faulty , overall in terrible condition
Danilo
3 years ago
2.0
The view from the room towards the mosque and the city from above was outstanding.
Cons: For our last night in Morocco we chose this hotel because it had a swimming pool and we wanted to relax in it, but once there we found it closed that day. When we asked about when it would reopen, we were told that "it will be for the next time". Too bad, there won't be a next time. If you are interested in the swimming pool ask for info before booking.
Shahid
3 years ago
10.0
Abdelrraheem was the BEST in concierge. He went out of his way to help. Superb attitude and service.
Anonymous
3 years ago
10.0
Abderrahim and Missal did make a great service and were so friendly! Very nice!
Scott
3 years ago
4.0
Good bed
Cons: Water went out for a morning Niteclub music was atrocious and carried into the dining area destroying the evening meal Restairant was limited
Raquel
3 years ago
9.0
Very friendly staff, especially Sara. Our room was very nice and spacious, with a perfect view. Highly recommend.
Delphine
3 years ago
5.0
the food
Cons: run down . no water on the first day. had to shower with water bottles
Mariam
3 years ago
3.0
Emre
3 years ago
8.0
Onur
3 years ago
6.0
only location. this Sofitel not like other countries. but it is rlght in the heart of casa.
Cons: i can’t recommend.
Onur
3 years ago
6.0
Just location. no any morething.
Anonymous
3 years ago
6.0
it was kind of proper but you can see that’s it’s an old building
Cons: it was Oke not perfect
Yasmeen
3 years ago
10.0
Loved the staff! they are the 1st impression and only impression..so no matter how beautiful the hotel is, if the staff is not helpful or friendly, it would not be somewhere where I would stay..so yes.. I give them a 10 for their staff ! I took the view of the mosque and my God! what a view ! Breakfast was super nice! Great location, all nearby. the toiletries ..Amazing!
Cons: 1 thing I didn't like was that we were on the 15th floor and the window opens without barriers.. I had my 2 year old grandson that found it and I had a panic attack! So please atleast put barriers so on one can fall down. I little disappointment was the pool, which was not heated and we were with children who wanted to use the facilities but it was too cold.. so maybe have a jacuzzi and a nice heated pool..
Simon
3 years ago
7.0
Halima
3 years ago
10.0
From our arrival time to sofitel, mustapha and the staffs outside the hotel were friendly, getting to the reception Ms mouhana checked us in, she was exceptionally friendly and helpful. Great 👍 👌 staff. The bar was excellent with good music. Great job to all the staff at sofitel. The view 😍 👌 from the rooftop perfect 🥰
Cons: Nothing
Med
3 years ago
5.0
Angielon
3 years ago
10.0
Muath
3 years ago
6.0
Old hotel, needs extensive renovation. The view is outstanding.
Robert
3 years ago
10.0
I love everything about it
Rob
3 years ago
4.0
Caroline
3 years ago
6.0
Staff is very kind, and always available and pleasant. Very appreciated.
Cons: Unfortunately the pool was closed for maintenance (while we chose this hotel for that purpose), and Wi-Fi didn‘t for Android. Infrastructure is also quite old, and could require a good renovation.
Nicholas
3 years ago
10.0
very friendly staff. comfortable rooms. surprises like a complimentary tray of chocolates delivered to the room.
Netanel
3 years ago
10.0
staff it’s so beautiful sahar it’s amazing big room ♥️
Jonathan
3 years ago
10.0
Edgar
3 years ago
6.0
Service regular
Cons: In my room ( suite imperial ) it was too much humidity and bad smell all the time even I told them but they did it nothing.
AMMAR AHMED
3 years ago
4.0
Sofitel brand is deteriorating so fast that staying there is like residing in the ghetto. Everything in the hotel is deteriorating and overused. From the mattress to sofa to the color on the wall, let alone the air condition. Very an unhealthy environment to live in. It’s not worth it. I strongly recommend staying in a three stars hotels rather than staying here or in any other Sofitel in Morocco.
Denise
3 years ago
10.0
Very nice, clean hotel in the heart of the city. We were upgraded to a very nice large room with all the extras.
Jane
3 years ago
4.0
A great location with beautiful view of the Mosque. Our room was not great. Only cold water for showers and the bathroom door handle was broken that lent to being locked in the bathroom. We had a short stay and no time in the morning to ask for the water to be fixed. They were kind enough to give a partial refund.
Denise
3 years ago
10.0
Staff was fantastic!!
Rayed
3 years ago
6.0
THE VIEW WAS PERFECT AND PANORAMIC
Cons: FURNITURE AND AMENITIES ARE VERY OLD AND TOO MANY BREK DOWNS IN THE PLUMBING AND ACCESSORIES
Ali
3 years ago
10.0
The location is near old town ans walking distance..
Cons: nothing
Mahmud
3 years ago
8.0
Room was good breakfast excellent & location excellent
Cons: The friendliness of the staff was remarkable. Mania Sahor Imane Lina Hishaam Ali Adil & the rest were so good. They went out of their way to make our stay so comfortable. Infact, we needed an extra suitcase & Ali actually went to purchase it for us. Where in the world would you get this service. I give them all 10* rating. Even at breakfast staff were exceptional.
Stanislav
3 years ago
2.0
Asma
3 years ago
3.0
Breakfast menu
Cons: Room cleaning service
Joseph
3 years ago
2.0
The waiters
Cons: This is an old place which urgently needs renovation if Sofitel wishes to keep customers coming
Roger
3 years ago
5.0
the staff were helpful, the food was good. but that’s where it ended.
Cons: the mould on the mirror divider door, and on the side wall behind the tv in my room, the lumpy uneven bed, damp bedding and sticky floors. the handle on the toilet door fell off every time you tried to close it.
Alamro
3 years ago
7.0
Isabel Cristina
3 years ago
2.0
So we arrived at 5pm and the room was still not ready, it seem like a big mystery. Finally, we got a room with no working air conditioning, bed most uneven, uncomfortable the cleaning in this property is very poor definitely nothing compared to any other hotels i’ve been. We would like our money refunded and we were not able to sleep for the one night we were here, hot, muggy and dirty. The people are nice and they try so it is obviously a management problem.
Christiaan
3 years ago
10.0
Staff as awesome, top service.
Cons: Room somewhat dated.
Cherif
3 years ago
7.0
Walid
3 years ago
10.0
Abdulrahman
3 years ago
10.0
The front desk staff Eman, Ebtisam and Sahar were super friendly
Filipinas
3 years ago
9.0
we were greeted by the front desk staff warmly
Cons: the Breakfast staff was so slow
Simon
3 years ago
6.0
the facilities on paper were very good and the brand is trustworthy. the breakfast was good too
Cons: needed updating hugely. tiles falling off the swimming pool, sun loungers with three legs, holes in bedroom carpets exposed wires in the bed room lamps and generally just all needed an update
Traveller_qr
3 years ago
1.0
Staff at the restaurant were very polite
Cons: I checked-in with (2 twin beds) in my reservation. The guy at the reception told me the request cannot be made and gave a lame excuse. I entered the room only to find a broken safety box (alarming sign!), refrigerator was not working, phone was not functional. I had to step down in order to reach the reception. Instantly, to cover it up, I was offered a room with twin beds by someone else and the reception guy disappeared!! Their rooms were humid and not comfortable. Shower water was cold. This hotel is going through a major renovation, the restaurant / bar at the rooftop is closed. Do not request them to pick you up from the airport. I e-mailed them and no one responded. I had to call the hotel internationally to arrange! I was offered one price for the pickup, and once arrived, they increased the price! I requested to meet the hotel manager to voice out all these concerns, he asked me if I liked the music playing in the background and he danced to it as if we were in a club. I find it a very immature and childish behavior coming from such high position in a 5 star hotel. And.... he did nothing, literally nothing. Stay away.
Omar
3 years ago
8.0
Highly motivated staff, well mannered and helpful. Very generous food portions and options weather at buffet and in room dining. General area is clean.
Cons: Choosing dark coloured tiles and walls reduces room area perception. Room lights needs to be up graded. House keeping systems controls needs to be reviewed. I left my room prior 1:00pm and returned back late at night around 11:00pm and it was never cleaned although I left the clean the room light illuminated which means there was no evening service. I wish also to have more pillow options.
A. Suliman
3 years ago
2.0
The shower was leaking. There was a loud noice coming from the bathroom. I called the front desk and they did not do anything to fix it. The repair man who came said the noice is coming from the shower above my room. :). The room was not clean and very old. The towels are quite old and yellowish.
AlAnoud
3 years ago
8.0
I like spa service,I don’t like breakfast and food they serve Hotel service deserves 4 star
Resad
3 years ago
4.0
The location is fine but the hotel is dilapidated and in need of upgrading. The bed was Very uncomfortable.
Kent
3 years ago
10.0
Great Hotel - service staff was excellent, nice room.
Melanie
3 years ago
8.0
Very convenient hotel
Barry
3 years ago
10.0
The hotel is nice and the staff is amazing.
Verified traveler
4 years ago
10.0
Moustafa was a great help unloading and loading up our vehicle. Breakfast was 5 star and we would definitely stay again!
Ahmad
4 years ago
10.0
It was a great hotel and the staff were friendly and helpful specialy the reception and the room service staff. What really amazed about the hospitality was that with the wake up call for my flight at 5am mr.zakariya from the front desk offered me an early breakfast before I leave which is already included in the room and was kind enough to ask me what specifically they can arrange for me (breakfast). Thank you to everyone who made my stay at Sofitel (from reception: pMs.Wisal, Mr.Abdilrahim Mr.Zakariya and from roomservice : Mr.Hassan, Mr.Abdullah,Mrs.Karima and Ms.Hind from breakfast buffet and the security guard: Mr.Mahjoob). By the way I was upgraded to a suit #(1900) for free which was a very kind welcome gift for me. Note this is my first time to stay at Sofitel Casablanca and definitely won't be my last. I would recommend this hotel to friends and family from now on. Thank you Sofitel
Verified traveler
4 years ago
10.0
Excellent place to stay Good service despite covid 19 situation. Pleasant staff. Excellent location.
Taimur
4 years ago
10.0
Staff attitude was exceptional good , Good quality French stylish accommodation, location centre of city .
Dr.A
5 years ago
10.0
The staff was professional, very pleasant, helpful and friendly
Verified traveler
5 years ago
10.0
Beautiful people and delicious food. Every effort was made to make our stay comfortable
Brian
5 years ago
2.0
I am horribly upset with this hotel. It’s a wreck to be honest. It’s falling apart. No one there cares about quality control. When I checked out I met the manager. He gave me his card and apologized about the ness that is the hotel. He said he would speak to Expedia and get me a refund. He gave me his card. Jerome lobier. Since then I have heard nothing from him. I emailed 2 days ago and still nothing. Why meet someone and then lie to my face???? So let me tell you about some of the problems here. The bed mattress topper is a queen size on top of a king size bed. Is the hotel too cheap to pay for a matching set? The topper ends about a foot short on each side so if you roll over in your sleep you feel like you’re falling out. I didn’t sleep at all the first night. Then we got moved to a “better” room. Room 2004 I believe and what a mess. They should be ashamed of this suite. The rubber insulation is literally falling out of the window so it can’t close fully. We loved hearing honking car horns at 3am that felt like they were right outside the window. Not to mention there were always at least 3 flies buzzing around the room at all times that came in through the unable to close window. Nothing says luxury like flies buzzing in a room that’s filled with traffic noises. Every one of the couch/furniture pieces had big cigarette burns . It reminded us of a 30 year old hotel in Vegas. It might have been good at some point but that time had long past.
Verified traveler
5 years ago
4.0
Le service est irréprochable le seul grand point négatif c’est l’état déplorable des vitres et les baies qui étaient extrêmement sales .
Verified traveler
5 years ago
4.0
The hotel is situated in a very dirty location. My room was overlooking a construction site. The room smelt of stale and old air. Service incredibly poor. Staff have an Arrogant way about them. Specially the restaurant staff Food is extremely poor quality . My hamburger was served with cold and suggy french fries. Awful experience for €29 burger over charged . Cutlery and crockery is the cheapest I have ever seen in any hotel. Road side cafe has better quality . Breakfast is extremely poor . In selection and quality . My poached egg arrived stone cold. It was served to me from the batch that was made perhaps 4 hours before it was served to me. In general this hotel GM and managers don’t give a dam about thier standard. I was placed for my meeting in a cornier of thier lobby restaurant with no light. We asked five times for lights to be switched on, but nothing and no one cared.
Verified traveler
5 years ago
10.0
Everyone at the hotel was super friendly, kind and helpful. They made our experience memorable
harriet
5 years ago
10.0
Service perfect great location Excellent food in Brassiere
Michael
5 years ago
6.0
For a 5-star rating room conditions were not acceptable. The furniture, carpets etc. very very “used” and need urgent rehabilitation, refurbishment etc.
Jay
5 years ago
8.0
The hotel was good staff was great location was close to old madena
Verified traveler
5 years ago
6.0
Staff was a bit overbearing clearly after tips. Ammeneties are better elsewhere in the city...as is food. This is a great spot if youre not looking for a Moroccan experience and want to have a European holiday.
Verified traveler
5 years ago
10.0
Nice service, friendly staff. I would like to send special thank notes to the hotel staff, Wissal and Lida. When I walked in the hotel, the front desk staff, Wissal and Lina, are super nice and helpful. They answered all my questions and give me a lot of good suggestions and information about Casablanca and Sofitel. They made sure I was comfortable and happy with what the hotel can offer.
Verified traveler
5 years ago
6.0
We requested twin beds and they changed our rooms three times and we never did get twins. Abdgrrahim and Mohammed were very helpful. Abdgrrahim did everything possible to make our stay a good experience. The staff did not follow instructions as to twin beds. We had a car and guide provided for a day. The staff failed to tell us we would pay for car service from airport when we were already paying by the hour for the same driver with the guide We ended up paying for a car service for airport when we were already paying him by the hour for his car for guide. We ended up paying double
jacquelyn
6 years ago
10.0
Amazing staff. Ali, Reda and Omar assisted with everything we needed or wanted. We stayed in a few other places in Morocco and this staff was by far the best. Great view of the Hassan Mosque.
Pam
6 years ago
10.0
Staff with genuine Moroccan hospitality make this hotel a cut above! Everyone we encountered was amazing. Add in a great location, beautiful and colorful decor, and a Wow breakfast buffet. I’d come back to Morocco just to spend time with these people!
Verified traveler
6 years ago
10.0
Beautiful property near Casablanca’s market. We were greeted with tea and Moroccan sweets. The staff is welcoming and very helpful.
Karen
6 years ago
10.0
I was a single mother traveling with two boys in Morocco. We HATED Morocco and we just needed to get to a nice hotel we felt secure in. We landed at the Sofitel. The staff went above and beyond. They knew how bad our trip had been and they treated us to the penthouse suite so we could have some good memory of Morocco. It was the only good memory we have at the place. The staff was beyond superior I highly recommend this hotel. Because we were too afraid to go out we ended up eating in the hotel and the food was great. Only Moroccan meal we had while there.
Verified traveler
6 years ago
10.0
Excellent customer service. Free upgrade. Excellent breakfast.
Verified traveler
6 years ago
10.0
Clean room, very good service. Very professional personnel
Verified traveler
6 years ago
6.0
Nice clean hotel , but I expected more from a Sofitel!
Rachid
6 years ago
2.0
This is a 3*, not 5* hotel. Smelly dark rooms. However, the breakfast reflects what you get in 5* hotel.
Verified traveler
6 years ago
6.0
Despite non smoking room, it smelled of smoke and had smoke coming in through the vents.
Verified traveler
6 years ago
8.0
We had a suite and the floor in the room was sticky when we checked it.
Verified traveler
6 years ago
10.0
Well appointed and central location. Welcoming and friendly staff
Ann
6 years ago
10.0
Excellent service, greeted at the door every time. Felt very appreciated.
Verified traveler
6 years ago
8.0
Nice location as most things Casablanca has to offer, which is very little, are nearby. One must not expect nice surroundings around the hotel but such is Casablanca. Room is spacious and clean but I am not sure I agree with the dark decor in the facilities area. Be careful of the slippery shower area! It is not my first stay in this hotel but it was rather short, i.e about 14 hours, so did not have time to try other services the hotel offers.
Verified traveler
6 years ago
8.0
The rooftop bar provides a great view of the city and mosque. Go at sunset. Bistro restaurant provided good break from tagine and couscous.
Verified traveler
6 years ago
8.0
The location is good though the neighborhood seems rundown. The room we had was a deluxe room. Overall a good room and the view was amazing.
Verified traveler
6 years ago
10.0
This hotel was a respite in the middle of hectic Casablanca. There is lot of construction in the city so I would not walk anywhere. Lots of taxis outside to the Port , La Corniche and other parts of the city. You can walk to the old Medina for some shopping.The staff and manager at the front desk and the breakfast area and bar were all polite and helpful. Clean rooms and wonderful breakfast. Small shop 2 mins away to buys water, etc. Highly recommend this hotel.
Starts From
$180.00 / night
Rue Sidi Belyout , Casablanca, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Why Book With Us
Expertise and Experience
Tailored Services
Comprehensive Planning
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Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com