InsiderInns - Get Closer to the Dream

63singhr

5 days ago

10.0

“I had an amazing experience at Hotel Palais Faraj. The service was exceptional from the moment I arrived. and Mediha and heitam were incredibly professional friendly,and attentive They made sure every detail was perfect and always helped with a smile Their warm hospitality truly made my stay unforgettable And about the hotel lovely and stunning 🙂‍↕️

Hamed

1 week ago

6.0

History

Cons: The bed , it is not meant to be sleep on

N6199UEjohnt

1 week ago

10.0

We very much enjoyed our stay here in this lovely hotel and grounds, situated on the south edge of the Medina. Special mentions to Mehania(?) on reception, and the porterage team, all very friendly and efficient. Also to all the staff in the restaurant on the top floor for service. The breakfast is spectacular. And my partner was delighted to spot 2 wild tortoises on the terrace!

briandU5000XJ

3 weeks ago

10.0

Stunning rooftop restaurant. Food and service were excellent! Live music was playing inside and created the perfect ambience.

sophie

3 weeks ago

7.0

Le dîner était excellent. Nous avions la plus grande chambre très agréable . La terrasse pour se restaurer

Cons: Le bar rooftop intérieur. La déco. Le rapport qualité/prix

Compass446936

4 weeks ago

4.0

Honest Review – Palace Faraj, Fez (October 2025) My wife and I stayed at Palace Faraj for three nights at the end of October 2025. I wanted to share our experience both to inform other travelers and to offer constructive feedback for management, in the hope it may support future improvements. I also must add that majority or review on TripAdvisor are by tour guides and operators which give skewed overall ratings. 1. Location – Excellent (5/5) The location is truly ideal — within a short walking distance to the Blue Gate (Bab Boujloud) and the old Medina, where most shops, cafés, and restaurants are located. The neighborhood feels safe and easy to navigate, with minimal risk of getting lost. 2. Architecture and Ambience – Exceptional (5/5) The building itself is magnificent. The mosaics, art pieces, courtyards, and salons are stunning and full of detail. The design and décor are aesthetically rich and reflect authentic Moroccan artistry. Simply put, the structure and ambience are what make this property special. 3. Staff and Service – Poor (2/5) This is where Palace Faraj falls short. While the staff seem generally polite, they are not well trained or service-oriented. Communication is minimal, and requests are often met with a nod but no follow-up. We received bottled water on the first day, but none on subsequent days — even the bottles we had brought ourselves were removed from our room. These small oversights added up and gave the impression of inattention and lack of hospitality. 4. Hammam and Spa – Very Disappointing (1/5) This was the most concerning part of our stay. We were looking forward to a traditional and relaxing Moroccan Hammam, but instead had a distressing experience. The heat gauge was faulty, and the temperature exceeded what felt like 120°F. My skin was burning, and despite repeated pleas to lower the heat, the attendant did not seem to understand or take the situation seriously. I had to leave early, feeling faint and nauseous, and spent half an hour cooling down with cold water. When we spoke to the manager, she seemed indifferent and only mentioned that a technician might fix the valve later — with no apology or gesture of goodwill. Unlike other Hammams we’ve visited in Morocco, we were not offered tea, water, or any refreshments. Overall, the spa staff appeared indifferent and poorly supervised. 5. Massage – Inconsistent (2.5/5) My massage experience was fairly good, but my wife’s was disappointing. Her therapist seemed inexperienced, possibly still in training. While both therapists were kind and well-meaning, it was clear that professional training and consistency were lacking. 6. Overall Impression – Beautiful but Mismanaged (2.5/5) Palace Faraj has tremendous potential — the architecture and location are top-tier, but the service, staff training, and guest care are far below what one would expect from a property of this caliber. We had hoped to return next year with our family, but unfortunately, after this experience, we will be choosing a different hotel. I genuinely hope management takes this feedback seriously and implements corrective measures. With proper training, attention to guest comfort, and stronger hospitality standards, Palace Faraj could easily live up to its physical beauty and achieve the reputation it deserves.

Ellen

1 month ago

9.0

Edouard

1 month ago

10.0

Le Palais Faraj est un hôtel absolument extraordinaire. Le personnel est attentif et surtout d'une gentillesse extraordinaire. Thé et plateau d'excellentes pâtisseries à l'arrivée. Le cadre est magnifique. Il faut vraiment prendre le temps de faire le tour des salons et de la chambre, de regarder tous les détails (les cuirs ciselés du bar, les zelliges, les stucs, les boiseries, ... chaque détail est soigné). La piscine est très agréable. La vue sur la médina est extraordinaire. Les repas (diner et petit déjeuner) sont excellents et originaux. C'est vraiment un très très bel hôtel et son architecture complexe et magique le distingue vraiment des hôtels standardisés. Bravo !

Peter

1 month ago

10.0

Everything. Room was incredible - we had the Ambassador suite and it was palatial. Pool was fantastic, restaurant fantastic, common areas fantastic, incredible Library, great location, extremely professional staff.

Cons: Nothing at all.

Silvana

1 month ago

10.0

R869VNphilipt

1 month ago

2.0

Based on its trip advisor we walked to this hotel, it was late morning and we intended to have coffee, drinks and maybe an early lunch. We arrived in blazing sun and were met by a rude, unprofessional and unpleasant security guard who simply told us that we were unwelcome unless we had a reservation. Two reasonably well dressed tourists. Avoid !!

Viviane

1 month ago

10.0

Ficamos encantados com tudo, desde a nossa recepção à nossa partida! Hotel super relaxante, super aconchegante e acolhedor!

Ghassan

2 months ago

10.0

Absolutely amazing, truly a masterpiece! Honestly, without exaggeration, this is one of the best hotels I’ve ever stayed in. We booked a standard room and they upgraded us to a luxury suite. The hotel itself feels like a museum — you could spend half a day just enjoying and admiring all the beautiful details. This is the kind of hotel I wouldn’t mind paying $1000 a night for. The staff are super friendly, awesome, and everything about the place is just great. The only issue is that they should improve the service of the dark-skinned waitress in the restaurant

Cons: The only issue is that they should improve the service of the dark-skinned waitress in the restaurant

Thais

2 months ago

10.0

discovermore

3 months ago

8.0

A storied hotel with historic decor and beautiful common areas, almost museum like, located high with lovely views. My room on an upper floor on the central courtyard had a bedroom, sitting room and 1.5 baths. I’m a 6’6” and found the rooms to be cramped and was often ducking for chandeliers and doorways, claustrophobia inducing at times. The furnishing was old and tired and the rooms need an upgrade to match the common areas. The restaurant was okay and the breakfast average.

Sonia

3 months ago

10.0

La habitación era preciosa, cómoda, no le faltaba detalle. El servicio excepcional, nos hicieron upgrade de la habitación, late check-out, pedimos la cena en la habitación, servicio rápido y comida muy buena. El desayuno hecho al momento en un comedor con vistas a la ciudad.

Cons: Nada, todo perfecto.

francoisedV4921UK

3 months ago

10.0

The moment we entered the hotel and were welcomed by Medina the receptionist we felt enchanted. She could not have been more charming, professional, helpful and polite and she sets a tone of superlative quality for the hotel.

Nicoletta

3 months ago

10.0

Un mondo dei sogni, ma reale. Sono stata al Palais da sola ed ho usufruito di tanti servizi: ristorazione, trasporto e spa. Tutto eccellente. Le camere sono stupende, gli spazi comuni incantevoli, inclusa la piscina. Ottimo il rapporto qualità prezzo ed eccellente anche la posizione perché permette di godere della vista della Medina dall’alto e di raggiungerla a piedi in poco tempo.

Cons: Dover andare via!

shadowlordc

4 months ago

10.0

We arrived late at night and were welcomed warmly by Haitiam at the front desk He was kind professional and very helpful the hotel is clean quiet and comfortable perfect after a long trip. Great service and great staff even at night 👍

710rajaee

4 months ago

10.0

We had a wonderful stay at Palais Faraj Suites & Spa. The service was impeccable from the moment we arrived, with professional and attentive staff throughout. I would especially like to thank Madiha at the front desk for her exceptional service. She was always kind, professional, and attentive to every detail, making our experience even more enjoyable. The hotel’s restaurant was also a highlight — offering refined cuisine, excellent service, and a breathtaking view that made every meal memorable. I highly recommend this hotel for its outstanding service, elegant setting, and overall exceptional experience.

Coastal07073359974

4 months ago

10.0

We had a truly unforgettable stay at Palais Faraj! From the moment we arrived, Madiha and Oumnia gave us the warmest welcome. Their kindness and professionalism stood out. they were always available, attentive, and very helpful with anything we needed, even until the day we checked out. Our room was absolutely beautiful . spacious, clean, and full of charm, with a stunning view over the Medina. Every detail was thoughtfully prepared, making our stay extra comfortable. The restaurant was also a highlight. The food was delicious and beautifully presented, and the service was impeccable. We especially enjoyed the Moroccan dishes . full of flavor and prepared with care. Thank you again to the entire team, especially Madiha and Oumnia, for making our experience so special. We’ll definitely be coming back and highly recommend Palais Faraj to anyone visiting Fez

reheezy

5 months ago

10.0

Stunning property right outside the Medina. It looks and feels like an old castle. We stayed in the Ambassador Suite which had a living room, two bedrooms and 2.5 bathrooms. The pool area is very clean and the water temperature was just right. Their food is top-notch. Highly recommend if you are visiting Fes.

160sedram

5 months ago

6.0

We were excited to try this as was highly recommended. Upon check in, was shown several rooms. The room set up is awkwardly configured. Small tv only in living room and not in bedroom. No service by pool. Had to call if we needed anything. Spa was under renovation and wasn’t told this before we booked. Breakfast was decent but fruit wasn’t replaced. Service was fair. Beware that they do allow smoking inside the bar area. They were good with booking restaurants and getting us a guide and driver for the day. We wouldn’t stay here again as it isn’t luxury.

dalitak2024

6 months ago

10.0

GORGEOUS property, excellent service, fantastic restaurant, and great cocktails with a stunning view of the Medina. We were very well taken care of by Brahim and Madiha. Don't hesitate to book the Palais Faraj - you will not be disappointed!

beverlyr825

6 months ago

2.0

This hotel looks real nice but appearances aren't everything. The room didn't have any heat - 53 degrees in the room with one duvet and tile floors. When we contacted the front desk at 4:30am on our first night, they came up and agreed the heat didn't work. They didn't offer anything to get us warm - they were going to let housekeeping know at 9am, which didn't help. The heat wasn't fixed an that evening I went to the front desk - they offered a space heater, which we got. Bottled water was supposed to be supplied but they said that only the water in the room when we arrived was all that was free. Plumbing isn't very good. A large window between the bathroom and bedroom woke up someone sleeping if the other person got up to use the bathroom. This is not a 5 or 4 star hotel.

GCubed48413

6 months ago

8.0

The hotel has a take-you-away feeling and the courtyard is beautiful and relaxing, even in the rain. The staff is welcoming and accommodating. We had a lovely room, which was modern yet felt like a luxurious palace too. The shower was great; however, one morning we did not have hot water. We had dinner at the restaurant one night, which was just ok. They do have liquor license but the wine choices were all very average. The breakfasts were great and had a lovely view over the city.

Mouna

6 months ago

10.0

mavans1111

6 months ago

4.0

The Palais Faraj was kind of a letdown. Our initial impression was great. We went for drinks at the bar and the lobby staff was excellent showing us where to go and even getting us an elevator. The first impression in the bar was also fantastic. We were seated immediately, and the head bartender was punctual in taking our order. That is when it ended. The head bartender seemed to forget we were there. We ordered another round and some food from one of the other staff members and it never came, despite the order being repeated by the staff member 3 times. It is possible there was ordering or translation barrier with the staff, which the head bartender could have easily resolved by actually coming by our table, but he seemed more interested in talking with his friends than giving us the time of day. I eventually got up, corralled the head bartender to pay my bill, told him it was the worst service I had thus far in Morocco, and left (and yes, it was the worst service in Morocco because it was excellent everywhere else I went).

Konstantinos

6 months ago

9.0

Minwei

6 months ago

9.0

40inderjits

7 months ago

6.0

Arrived from Oberoi Marrakesh, and what a let down! A "5 star hotel", the lamp and the lights were all difficult to control with multiple switches to go back and forth that were not explained during our intoduction. The television was difficult, almost impossible to manoeuvre with 2 remotes, several channels missing. The shower was small with water spilling out on to the middle of the closet area, the service was sub par at best and the staff less than courteous compared to the other at Marrakesh, the property was close to the Medina so that was a plus. We did not bother with room service. Overall disappointing, we were certainly hoping for a better experience for what we paid for!

Mana

7 months ago

7.0

Room was good, and the design

Cons: I had to climb 2 story by stairs to reach my room. No elevator.

Ha964t

7 months ago

4.0

This hotel was an absolute disappointment from start to current. I am writing this during my stay as I am absolutely fuming. After a long 8hr drive to Fes we checked into this “5 star” hotel. Our prepaid, pre booked, non refundable room was somehow not available and we stayed in a temporary room for the night. We asked for a glass with ice for some sparkling water we brought along with us but this was not available as all restaurants were closed. I was puzzled to say the least, as many hotels offer ice at any given time (e.g. Rove hotel downtown Dubai 3 stars). I then called the front desk for in-room dining but this service is not available 24/7 (“5 stars”). The next day we were offered the room we booked and as soon as we moved in (2pm) I requested an extra luggage rack and bin for the bathroom as one was not provided. I have yet to receive both items, asked twice on the phone and once in person. It is now 9:15pm. The room also did not have a menu for in-room dining so I called them up and they offered to send down a menu. 20 mins later and I find myself going up to collect a menu myself. I am so devastated, so appalled at the poor service!!!! This is an absolute gem of a hotel, so thoughtfully designed and preserved, yet so poorly treated. The F&B manager Amin is the only reason I did not lose it at the front desk who told me my luggage rack and bin had been sent (I’m writing this in the courtyard outside), so I go back and check the room once more only to not find the items. I suggest not leaving trainees without a supervisor because the responses I received are not ones I’d like to share. When I shared my feelings of frustration one of the ladies working the front desk rolled her eyes at me. What a shame and a pity. The staff are not displaying the same excellence as the hotel, and do not match the interior. Do better.

Karen

7 months ago

10.0

Beautiful property!

berroucha

7 months ago

10.0

One of the best places I’ve visited, the room was so lovely and unique, the service was top notch from start to finish, Brahim and Fatima were marvelous. The food was very delicious, varied menu to choose from, as well as a big breakfast buffet, Ayoub at the restaurant was quite helpful.

Michael

8 months ago

9.0

beautiful architecture and interior design with a marvellous view onto the Fes medina

Cons: fountains didn't work!

mwC2996WN

9 months ago

10.0

The hotel was nicely design. All the staff were attentive and helpful. Especially when we checked in, the staff Abid (not sure did i spell his name right) he was extremely helpful. When we arrived, it was late afternoon and my parents were tired and couldn't deal with any more stairs. He was able to arrange the rooms with less steps and we really appreciated his help. Later on we had dinner at the hotel restaurant and it didn't disappoint us. The food was great and the staff were excellent again. Ismail Babache was patient enough to explain the dishes to us and fulfil our request also he was an excellent photographer too helped us to take some good pictures! Overall we enjoyed our short stay at the hotel.

Walter

9 months ago

10.0

The hotel was magnificent. Beautiful room. A wonderful bar. And the food at the restaurant was top notch.

Cons: It was all good.

cathydN2199NO

9 months ago

10.0

Great experience at place Faraj the hotel is a beautiful blend of traditional Moroccan design i would like to thanks the gentleman iBraham who was helpful and friendly, also the reception team, at the end the restaurant breakfast was wonderful and the view the Medina at night from the roof top great.

Bolle

10 months ago

4.0

Fantastic palace, very well renovated

Cons: The standard rooms are actually no suites. There is almost no daylight, no air from outside, no bathtub

Alaeddine

10 months ago

9.0

Hamda

10 months ago

9.0

Panayotis

10 months ago

8.0

.

Onofrio

10 months ago

10.0

Ehab

10 months ago

6.0

Needs to watch details of cleaning, the bathroom was dirty

Zheyuan

11 months ago

10.0

Great architecture and delicate decorations in the building. We enjoyed the warm welcome and nice food as well! We were especially impressed by the supportive reception from Fatima & Madiha and Maryem Elidrissi. Thank you!

Negar

11 months ago

10.0

Della

11 months ago

7.0

Location & palace it self!

Cons: The decor is tacky for such a beautiful palace ! I asked for a view and I got a room with no views. Value for money is not good !

rothbard

11 months ago

8.0

The hotel is lovely, set on a hill overlooking Fes with spectacular views from the restaurant and bar. There are coutyards, beautiful Islamic ceilings, a swimming pool, big rooms, strong showers, comfortable beds with firm mattresses. The chicken tagine we had was one of the best meals we enjoyed in Morocco. It's easy to get from the Palais Faraj to Fes's amazing medina. The hotel staff is special -- extremely helpful and generous. Soufiame helped us a lot. This kind of attention makes all the difference.

Ali

11 months ago

10.0

Very very nice place it's different

Abdulla

11 months ago

9.0

Sina

11 months ago

8.0

Renata

11 months ago

9.0

Restoration of the palace and room design and spaciousness

Robin

11 months ago

10.0

Beautiful place. Great breakfast

Cons: The service was not at expectation of hotel. No one showed us how to use things in the room (heat, safe), not helpful with directions, needed to ask for everything.

Victoria

1 year ago

8.0

The restaurant is great, convenient to call taxi, far from the core of the old town

Cons: Room is old fashioned and small and not much cute public corners as in a Riad

Marie

1 year ago

8.0

Walking into the Palais Faraz is an impressive experience—the public areas are beautiful and exude a sense of grandeur. However, the experience in the room was less than stellar. The decor felt dated, though the bed was very comfortable. Unfortunately, the bathroom design was not ideal for privacy. It combined the closet, walk-in shower, and toilet in one open area, with only a glass door for separation. Additionally, the shower didn’t drain well, leading to water pooling on the floor. The breakfast buffet was a highlight, offering a wide variety of options to start the day. However, the bar was surprisingly underwhelming, missing some of the standard offerings you’d expect from a 5-star hotel. The location is both a pro and a con—situated on a busy road but conveniently close to the entrance of the Medina. Overall, while Palais Faraz has its moments, it doesn’t quite meet the standards of other 5-star hotels I’ve experienced. There’s room for improvement, particularly in the rooms and bar service.

Richard

1 year ago

9.0

Réal palace

Cons: The cook for the restaurant is not very good to our taste !! Lack of taste ! The menu is very interesting but doesn’t taste anything!

923ls

1 year ago

2.0

The way the staff had handled the issue during our stay was unacceptable! My original email with the request for an extra bed was approved with email confirmation, so it is not clear why I was denied the request once I got into the hotel. In addition to that, the staff member was just making up the new quotes and new rules on the go. When I asked them for an additional bed, first response was $50 By the time it took me to get to my room and come down to the lobby with the payment, the price went up to $55 Then this employee made a phone call and informed me that it was not possible to add a bed in our room at all. So either he and whoever he talked to on that phone - just made up their own rules or I was placed in the room smaller that was originally booked. Bunch of scammers! Hotel management didn't even reply to my email that i sent them upon my return home!

Abdulaziz

1 year ago

10.0

Samuel

1 year ago

9.0

Check-in was great, and we were upgraded due to the booking saying we had a bath, and the room category we had did not have one, so we were given a great room. The manager and check-in team were very kind, and the checkout team was also brilliant. Service was superb throughout. Great location

Cons: A number of powerpoints were not working for some reason

Fatima

1 year ago

8.0

Lovely quiet setting

Cons: Bar service was very slow, had to wait 30 minutes for drinks and equally for the food (lunch). The service for dinner was somewhat better but the food very average, one of my guests ordered veal, which was definitely not veal but beef! We were recommended a guide who was a disappointment! His main preoccupation was to take us to his buddies for commission. Shared very little of the rich history, no madrassas, or any places of class, which we requested. Made a very poor impression of Fez to my VIP guests!

drjeff

1 year ago

6.0

We booked this hotel based on the recommendations of our travel agent. We checked the hotel had 2 elevators. When we checked in we brought to a series of stairs and frankly were shocked . It seems none of the classic rooms are accessible by elevator. The hotel reports it’s on the web site but only if you go to the classic room and click on it. We were not happy and the hotel to its credit gave us a room on the ground floor which was an upgrade to a suite. But only for 2 nights. We had to pack up and move to the classic room which is quite lovely except for climbing 2 flights of stairs Overall service in the hotel which calls itself a 5 star is not what one expects. We had a bad experience in the restaurant as well. We reserved a room in the main restaurant with a view but on arrival were dumped in the breakfast room. My wife and I had to plead with the restaurant manager twice to get a table in the main restaurant next to a window despite the fact that there were empty tables. The physical property is beautiful and well kept up and the rooms are beautiful. We requested to speak to a manager but nothing happened til our travel agent got involved To their credit they offered us a massage and a free dinner. I am now in the new room and the TV is not working and it took all day to find it could not be fixed. Breakfast is bountiful and tasty and was the bright spot in this stay. If you choose to stay here book a suite and don’t expect too much in the way of service.Pool is nice but not heated.

Carlos

1 year ago

9.0

Sara

1 year ago

10.0

The property is very clean, very well maintained. Staff are very friendly and helpful. The restaurant and the bar offer a verity of traditional Moroccan food and drinks. The breakfast is excellent.

Doreen

1 year ago

8.0

Good restaurant. Food and service were good. Staff helpful and keen to assist from check in to check out.

Dirk

1 year ago

10.0

Alles top. Most probably the best choice in Fes

Cons: Niets

Isabelle

1 year ago

8.0

Beautiful property. Great restaurant with view.

Mouhcine

1 year ago

10.0

Gorgeous

Cons: Absolutely nothing.

Adrianus

1 year ago

8.0

Terrace of the restaurant. Quiet place. Comfortable beds and pillows. Friendly staff.

Cons: Bathroom quite small compared to the room. Shower in the bathtub, not very comfortable. Curtains in the room didn't close completely so meaning that at 06/06:30 your room is not dark anymore which is annoying for sleeping. Food was good but according to the price and the 5* venue could have been much better. The cafe/bar; very cold inside coz of aircon. They give access to the bar for non guests.

Sarah

1 year ago

10.0

We just returned from a wonderful stay at Palais Faraj Suites and Spa. This hotel is absolutely beautiful, from the lobby to the rooms. The staff is welcoming, wonderful and so helpful. We found the dining for breakfast and dinner to be delicious. We thoroughly enjoyed our stay !

Ahmed

1 year ago

10.0

Jean

1 year ago

10.0

Mohammed

1 year ago

9.0

Youssef

1 year ago

10.0

As a hospitality and luxury enthusiast. I cant tell you how impressed I was by this hotel. Very exceptional hospitality like I have never experienced before. Moroccan hospitality at its finest. The authentic tiles, the smell of roses, the quality furniture, everything is detailed and perfect. I will definitely want to stay here again. Thank you also to Meryem who took care of us an allowed us to check in late and check our early.

Cons: Everything perfect.

Andras

1 year ago

10.0

Authentic Moorish and well maintained Palace with a pool. Close to Old Fez. Few steps away from Medina. Gorgeous rooftop restaurant for diners and breakfast. Polite staff. Clean rooms , extra nice duvet on the bed. Parking inside is available for free. Strongly recommend. We were upgraded to a suit, as travelled in low season, that gave us an extra perk.

Cons: All perfect.

Jenna

1 year ago

9.0

Tariq

1 year ago

10.0

The Suite decoration and comfort. As well as the breakfast amazing quality.

Cons: nothing

Youssef

1 year ago

10.0

Mohammed

1 year ago

10.0

Staff dedicated totally at the service of the customers, cooking at the top of the Moroccan food

Cons: Very attractiveArabo Andaluss architecture and style of the Palace and its rooms

Clo

1 year ago

10.0

This is perfection. I felt like a princess! Staff was amazing, kind, professional. My room was luxurious. The facilities were extremely clean and quiet. Food was delicious. Entertainment ( story telling and music) was fab!

Cons: Nothing at all.

Buntz

1 year ago

10.0

The hotel was very luxurious and comfortable. We had a lovely suite initially but due to a water leak we were upgraded to the Royal Suite which was truly amazing. The hotel is within walking distance to the old town including many restaurants, sights and the Medina.

Cons: Nil

Amer

1 year ago

8.0

Nice overall. Friendly team

Cons: Bathrooms tight no place to put a shaver. Breakfast buffet needs improvement.

Marina

1 year ago

10.0

I stayed at the Palais Faraj just for one night and it gives me unforgettable emotions. The hotel has the best panoramic view in Fes. The restaurant on the rooftop offers different types of Cuisine: Moroccan and European. Both of them are amazing there. This is important part of my experience(!!): Unfortunately, after check out on the way to Marrakech I realized that I forgot my sweater at the hotel room. And thanks a lot for Manager Maryem. She did impossible really! She delivered me my sweater from Fes to Marrakech during 24 hours (!!!). I travel a lot, but I’m amazed by this type of service. She was so kind to me and helpful. We kept in touch until I got my sweater with me. This was priceless. I’m so glad for her attitude to me. Maryem, if you are reading this, thank you so much. I definitely highly recommend this hotel.

Jo

1 year ago

10.0

Silvina

1 year ago

10.0

Love the property ,the spacious and room design

Khaled

1 year ago

9.0

Sergei

1 year ago

9.0

Jaswinder

1 year ago

10.0

The property is beautiful. Done very tastefully. The rooms are a bit small but they are very nicely furnished.

Cons: Only one restaurant and bring away from the Medina makes it hard to try different types of food.

Mourad

1 year ago

9.0

Dean

1 year ago

10.0

Lovely rooms and great breakfast

Verified traveler

1 year ago

6.0

Beautiful place needs attention. Wonderful restaurant and staff throughout. Floor of bathroom was dirty (unidentified brown substance), mattress high in middle, low on ends and at headboard. Pool and other areas being jack-hammered with tile removal which made sitting outside at restaurant during day unpleasant. We were emailed that pool was undergoing maintenance the day or 2 before arrival—past deadline to cancel and book with another hotel. Bathroom and rest of room so dark I had to use flashlight to put on make-up! I would recommend restaurant completely, but not a stay in the hotel.

Ben

1 year ago

10.0

Mithuna

1 year ago

10.0

One of the best Riads we stayed at in all of Morocco. It is just outside the medina so car can go to the property unlike a lot of others where you need to walk in the medina from car park to the hotel. Beautiful property, had a great view of the medina, spacious and clean rooms (not common for Riads in medina), excellent service and staff, even had a gym, good restaurant with live music that we loved. Breakfast had plenty of options with a fresh omelette station as well. Overall amazing Riad!

Bilal

1 year ago

10.0

Katleen

1 year ago

9.0

Perfect hotel for a tour by car. Vlose to ventrevand with parking.

Cons: On Booking the room was not comform the room we had. We had a room with no view at all. Small window and dark. The staff at reception by arrival was notvery helpful. The day later itwas a lady she was better.

Larbi

1 year ago

9.0

Badr

1 year ago

10.0

HUSSAIN

2 years ago

10.0

Beautiful hotel

Ingeborg

2 years ago

9.0

Great location just outside the Medina. Nice restaurant on the top floor and really good breakfast on the terrace! Room (suite) was very nice, super comfy bed and nicely decorated. The pool is a great place to relax, although the water now was too cold.

Cons: We chose the hotel for the pool , to relax in the afternoon . They said there was sun all day (until 5.30) , but it was not the case. We could sit at another terrace, and still got plenty of sun. The service around lunch and getting drinks was not very good: things were not available, we could not sit at the terrace. I would expect differently from a 5* hotel. Also, booking directly with them (live at the hotel) was more expensive then through booking.com. I thought they would be pleased, but the receptionist was not flexibel. So I booked online whilst being in the reception..a bit odd. But all in all it is a great place to stay whilst in Fez

Alaa

2 years ago

10.0

The design was traditional and great its like historical palace. The details of floor, ceiling and rooms are great. You feel like you are at Empire palace.

Cons: The breakfast was so simple, there is no varieties in everything. They need to include an international menu.

Alfonso

2 years ago

6.0

The hotel has been designed and ornamented as an old Moroccan palace. Very beautiful.

Cons: The location is not great. It's true that it's close to the Medina but the access is through some alleyways that are not really safe. We got hassled a few times and we decided to take all the time a taxi from the hotel to the main gates of the Medina. However, stopping taxis at the hotel even with the help of the concierge was always quite tricky and took at least 20 minutes each time. The swimming pool has only sun for a few hours a day. After 2pm there was not more sun in the swimming pool area. The hotel staff was not really professional. We booked a private tour for the medina with them and the guide was not able to explain anything and limit himself to point stuff and tell us what it was. It also felt that he was not a real guide. In another occasion we asked to the hotel receptionist to tell us if it was safe to walk through the medina to go to a restaurant we had booked. The receptionist told us with a lot of conviction that it was totally safe while an other receptionist behind him rolled her eyes and denied with her head. The situation was almost comic. We called the restaurant and the owner said that it was not safe at all and came to pick us up at the hotel.

Amr

2 years ago

8.0

A charming hotel conveniently located just outside the old city. The rooms are comfortable, but the toilet room could use some extra TLC.

Alisha

2 years ago

9.0

Lauren

2 years ago

8.0

Julie

2 years ago

9.0

Staff, comfortable bed and the breakfast

Cons: Nothing

Alexander

2 years ago

10.0

Beautiful boutique hotel, lovely suite (#22) with great view of sunrise over Fes. Charming efficient staff. Convenient location, immediately adjacent to Medina.

Khairia

2 years ago

6.0

The open area inside the Riyad, and the lunch resturant.

Cons: The size of the room and the darkness.

Andi

2 years ago

10.0

The hotel is exquisitely decorated with unique style. It also provides everything we needed for a perfect stay. The location is right above the old town and has nice views.

Cons: Nothing

Diana

2 years ago

10.0

The staff was always attentive and nice.

Fania

2 years ago

10.0

From the smell when you entered from the main door to the room, everything during our stay ( 4 days) was perfect. The hotel is curated with taste, decor with many details, and crafts. The service was impeccable. All this said, our stay would only have been this flawless with Kareem at the front desk and Badreddine ( breakfast restaurant). They went above and beyond to facilitate our first visit to Morroco. In addition, the cleaning service every day was impressive. After an exhausting day, the spa is a must, followed by the rooftop bar or the restaurant, both excellent (favorite: creme brulée). Many thanks and I can't wait to come back. The only thing I would change is to have an iron station in the room, as it took some time and several calls to get it;

Omer

2 years ago

10.0

Vidar

2 years ago

10.0

The staff and the room. I enjoyed my stay.

Cons: Wish to see an electric wallcharger in the future.

Jules

2 years ago

10.0

Abdullahod

2 years ago

10.0

Laurent

2 years ago

10.0

Janel

2 years ago

10.0

The standout were the staff and at every level they were friendly and most accommodating. The concierge Brahim was a delight and kindly upgraded us to a suite. The hotel was spotless and grand, food excellent. The location is 5 mins by taxi to souk. Locals pay 20 dirham and tourists double. Quiet and spacious. excellent!

Cons: nothing

Tariq

2 years ago

10.0

1. Location was very good near from the old city and it’s mall 2. It was a big palace that was modified professionally to be use as hotel 3. The hotel finishing such the walls , ground , and decoration cannot be found in any hotel in fes 4. Free parking with a security protection . Nobody can enter unless he is staying inside 5. The team of the reception individuals were so nice ( سفيان ، اشرف ، ابراهيم ، فاطمه الزهراء ) , always they welcoming the hotel guests , in addition they offer they help for any need arise. I shall not forget the upgrade that I got from the hotel management .

Cons: Nothing major to highlight

Vince

2 years ago

10.0

Zahra

2 years ago

10.0

Knop

2 years ago

9.0

Ahmed

2 years ago

9.0

Mark

2 years ago

10.0

The feel of this hotel is quite special, it really was an old palace in Fez. They have furnished it with period pieces and they have so many little rooms and areas to enjoy. The restaurant is very worth the visit as is the bar.

Cons: Nothing, we were so happy

Tatjana

2 years ago

9.0

Javed

2 years ago

5.0

the property is nice. the rooms are small but comfotable. the restaurant and bar are beautiful and with gorgeous views.

Cons: the one area for serious improvement is the front desk management. we had two bad experiences in addition to the fact that the front staff is not hospitable and unfriendly

Wendy

2 years ago

7.0

William

2 years ago

9.0

Pratik

2 years ago

10.0

Luxurious stay at the Palais Faraj hotel in Fes. It makes you feel like you’re in a grand palace with so many different spots to hang out and just admire the detailed decor. Gorgeous panoramic views of the Medina and afar from outside common areas. Staff was extremely accommodating, booked us reservations for dinner, gave good suggestions. We also had the F’Tour dinner buffet up on the terrace which was fantastic with plenty of veg and non-veg options. Thank you to the restaurant manager Khadijah for being so helpful and kind while we were up there. We were able to enjoy breakfast, lunch, and dinner throughout our stay even though it was Ramadan. Just an FYI in terms of drinks, they had no alcohol during this time. In city of Fes you might find a couple scattered riads that will serve foreigners, but don’t count on it. The location of the hotel is also ideal, many taxis always passing by and you can get to the medina within minutes by car. Also just a tip you can also utilize the hotel shuttle van by calling the hotel, for example after we finished dinner at Palais Armani one night, it was pretty late and hard to find a taxi, and the locals grab them up pretty quick, so I just called the hotel and the shuttle came within minutes, super convenient and safe. Lastly shout out the to spa staff, my wife and I did the Palais Du Ritual which includes a hammam experience with steam room, full body scrub/rinse with black soap, full body massage, relaxation time, etc!

Joan

2 years ago

9.0

The whole palais is beautiful. Our room had two levels with a "living room" on the first level and bedroom and bath on the second level. The swimming pool area is very nice for sunning and dipping. The restaurant has a great view and rooftop dining. The breakfasts are huge with lots of goodies and eggs to order. The food is excellent. The very nice staff did an excellent job of getting us to our excursions and restaurants.

Cons: There were tiny ants in the bathtub area and in the living room in the wrapped food. Housekeeping vacuumed them up, but they insisted on returning.

Mohamed

2 years ago

10.0

Excellent service, the staff is very friendly and helpful. The location is perfect and easily accessible. The rooms are spacious and clean. Highly recommended

Melvyn

2 years ago

7.0

Samrhouni

2 years ago

9.0

Mubarak

2 years ago

10.0

easy to reach to Palais Faraj by rental car, on the edge of the Fes old town, so just few steps you will enter to Madina old Fes, the view from Palais Faraj is outstanding to old town beautiful room design & super comfortable magnificent breakfast, fabulous Moroccan restaurant for dinner with local Moroccan bands to play wonderful songs

Cons: everything is fantastic definitely i will stay again & again in Palais Faraj suites

Maurício

2 years ago

9.0

Maria

2 years ago

10.0

Adam

2 years ago

8.0

M

2 years ago

9.0

Perfect location to visit the Medina and amazing view. Beautiful palace and architecture in a lovely Moorish style. Spacious and comfortable room. Excellent breakfast. We also had dinner at the restaurant and the food was scrumptious.

Cons: The staff at the reception tried to be nice but they are very young and maybe inexperienced and missed a couple of occasions where they could display more attention. The spa might improve the general service, trying to be more professional and precise.

Ashok

2 years ago

10.0

everything. this is one of the best hotels I have stayed at during a very long traveling life. a must for anyone going to Fez. beautiful architecture and decor, helpful staff, and great food!!

Cons: can not think of anything

Meryem

2 years ago

10.0

Rami

2 years ago

10.0

Ahmed

2 years ago

10.0

I like the buffet breakfast in the hotel it was excellent and the waters served on the restaurant.

Filali

2 years ago

9.0

Peter

2 years ago

10.0

great location, excellent bar and main restaurant, both with great views. delicious breakfast. beautiful rooms, amazing shower.

Cons: loved it

Hu

2 years ago

10.0

All the staff I met are very attentive . Had an early dinner there and the food was really good. The bar was also good with live music. And Yes the view from the roof top is second to one in Fes.

Cons: none.

Khalid

2 years ago

9.0

Dina

2 years ago

10.0

exceptional hotel, its a wonderful palace ,the decor, pool , hamam , every thing is wonderful, the food!

Cons: nothing

Mohammad

2 years ago

9.0

service and location

Cons: the room light was dark

Diego

2 years ago

10.0

Kent

2 years ago

9.0

Eva

2 years ago

5.0

nothing

Cons: the stairs small room we left to other hotel to see soccer game

Joyce

2 years ago

10.0

Hae

3 years ago

10.0

Anonymous

3 years ago

10.0

Azita

3 years ago

10.0

The setting is magnificent! Attention is given to every little detail, absolutely gorgeous property! The pictures and the website does not do it Justice.

Cons: The front staff were sweet and friendly but young and inexperienced!

emmanuel

3 years ago

6.0

good location and staff

Abdulmojeb

3 years ago

9.0

Anonymous

3 years ago

9.0

if you are looking for the elegant orient vibe, look no further. Beautifully appointed rooms and common areas with interesting mosaic work, mixed together in a relaxing ambiance

Cons: Not much - maybe the slightly scary road and the smoking in the bar… great if you smoke, not if you don’t.

Rara

3 years ago

8.0

Tamar

3 years ago

10.0

Wow great hotel, from the room to the breakfast to the incredibly nice stuff.

Cons: You can hear a bit noise from the rooms around you.

Brian

3 years ago

10.0

I am almost at a loss for words to describe how much we enjoyed this hotel. It’s location, on the edge of the Medina is perfect for exploring this fascinating city but it can still be accessed by cars and touring vans. The property itself is gorgeous with several beautifully decorated courtyards, a stunning pool complex and amazing rooftop bars and restaurants. The bar even has a two for one happy hour on weekdays from 17:00 - 18:45. The food was delicious and reasonably priced and the service impeccable. The primary language used by the staff is French but all the staff were fluent in English. The service and view from the rooftop outdoor restaurant was perfect. Our standard room was small but it was decorated like a jeweled box. Moroccan tile on the floors and walls, ornate arched doorways, carved plaster accents, gorgeous wood cabinetry, a sumptuous bathroom and incredibly crisp bedding. The affable hotel manager was ubiquitous ensuring that all was in order and that guests were having a great experience. This was, by far, the best of the luxury hotels we visited in Morocco and honestly, it compared favorably to our favorite hotel ever, Ashford Castle in Ireland.

Cons: We did not find a single thing that was not up to or above our expectations.

Luis

3 years ago

9.0

Eliran

3 years ago

10.0

Amazing Service, great staff which was so kind! Also the most beautiful hotel I been to, the place is like a museum - the palace itself is just amazing, and full with great art. We stayed first night at a regular suit, and when we asked to extend and they had no room, they were so generous to upgrade us to a better suit which was available. great breakfast! Best I had in Morocco

Cons: nothing.

Dasha

3 years ago

10.0

chic, very beautiful and stylish place, the breakfast, the views, the location and the staff are amazing

Cons: there was a slight problem in shower but the staff solved it very quickly. and some rooms lack a bit of the light but that’s the atmosphere from the other hand

Keith

3 years ago

9.0

The rooftop bar and restaurant had fabulous views and the food was excellent. The swimming pool was super-clear and relatively unused.

Mohamed

3 years ago

9.0

Amazing breakfast, very good location and view, very good pool

Cons: There was a bad smell coming from the bathroom sewers

Cristina

3 years ago

10.0

Amazing service from arrival to check out. We love the snacks/sweets sneaked into our suite at least twice a day. Beautiful views of the medina, romantic sunrise and sunset from the rooftop garden.

Cons: nothing

Abdul

3 years ago

8.0

Philip

3 years ago

10.0

The location was great, the hotel was wonderful, and the staff were friendly and outstanding.

Alain

3 years ago

10.0

Excellent staff. Stunning views on the old medina from the restaurant on the rooftop terrace. Very nice and big pool area to enjoy at anytime of the day. Extremely convenient location to access the medina and easy to reach by car and taxi.

Nawal

3 years ago

10.0

Decoration of the hotel and the rooms, comfort, view from the restaurant is amazing, and very good service. The breakfast is very good, and the Moroccan specialities in breakfast are certainly the best I've eaten in years: they meet up to the culinary reputation of Fez!

Cons: Absence of any view in my room.

Aditya

3 years ago

10.0

Nawal

3 years ago

10.0

Wonderful stay

IBRAHIM

3 years ago

10.0

.

David

3 years ago

10.0

Beautiful hotel

Shaima

3 years ago

10.0

This hotel was AMAZING. Best hotel Ive staye at and if you go, check out l’amandier restaraunt on the rooftop

Osama

3 years ago

10.0

Outstanding luxurious hotel. Impeccable service. We were upgraded to a beautiful suite. Shower area should be made safer with grab bars. Spa too expensive otherwise we would have used it. Location ideal. Khadija at the breakfast restaurant was very helpful and nice.

Subhash

4 years ago

10.0

First time in Morocco with my wife. Had to see Fes. Among the most highly recommended Riads was the Palais Faraj. Had to stay here 😊 loved it 💕

revivit

4 years ago

10.0

Amazingly beautifull hotel in a superb location. Great view loved the room the furniture, everything was top class. As it should be for the price.

alfonso

4 years ago

10.0

Impecable palace and a must in Fes.

Mari

5 years ago

10.0

Hotel location, facilities and staff are simply amazing. The hotel itself is so beautiful with numerous gardens and fountains. You feel like you are indeed in a royal palace. The staff is also 5 stars. We ate at L'Amandier restaurant and the food and service was just excellent. My husband had the unfortunate event of getting a kidney stone during out stay. He got terrible pain very late into the night. The staff quickly reached our to their resident doctor who saw my husband in our room within 20 minutes of our call. A staff member extended his shift to help us translate and even arranged with the doctor to have the medicines delivered to the hotel. They even treated us as family by loaning us cash as we didn't have enough Dirhams in hand to make the payments. They really treated us like family.

Verified traveler

5 years ago

10.0

Everything was perfect. One of the best places I have ever stayed. The Riad was magnificent, each room on the main level was unique and beautifully handcrafted. The breakfasts were delicious and generous. The staff made sure everything was just right. The room was spotless and incredibly doctors and comfortable. I LOVED every second at the Riad.

Joel

5 years ago

10.0

One of the nicest hotels I have stayed in. The rooms, decor and staff were amazing.

Judy

6 years ago

6.0

Property is lovely, both public areas and rooms. Restaurant is good, both for breakfast and dinner . Location is good. We had one poor experience where hotel recommended a restaurant in Médina and told us it would be easy to get there either by their driver or taxi. After we waited 45 minutes they told us we needed to hire a car for $30. Restaurant was very mediocre, near empty and expensive. I felt we had been set up to give business to a place that needed it. When I told hotel manager, he was quite indifferent. Reflected badly on hotel and their service ethic.

Verified traveler

6 years ago

10.0

I love to come back again. The property has fantastic view

Verified traveler

6 years ago

10.0

Beautiful hotel in Fes. Veritable oasis from the hustle and bustle.

Verified traveler

6 years ago

10.0

The building was beautiful, with a lot of detailed artwork throughout. The courtyard is beautiful. We received an upgrade and had a magnificent and spacious room. I would have preferred a room that overlooked the courtyard instead of just the edge of it but I'm not complaining. Everything was beatiful and gracious.

Verified traveler

6 years ago

10.0

Beautiful decor. Great location. Awesome attentive staff.

Nitin

6 years ago

10.0

Place is extremely nice and Royal. Some front desk staff could benefit from more training but most were outstanding.

Verified traveler

6 years ago

10.0

The woman working the front desk was extremely helpful. She retrieved a jacket left behind in a hotel in the last town we stayed in...four hours away.

Verified traveler

6 years ago

10.0

Beautiful hotel..Staff were lovely and helpful! Parking inside made a difference...Beautiful view...

Verified traveler

6 years ago

10.0

Good hotel situated by the old city - perfect location

felipe

6 years ago

10.0

We love the palace style It is sooooo lovely!!

Avery

6 years ago

10.0

This hotel/palace is luxurious. From the incredible library to the intricate tile work, there is beauty around every corner. We stayed here for three nights and it was a lovely experience. The views were incredible, the food was delicious (both breakfast and dinner), and the entire staff was warm and welcoming. The medina is about a 20 minute walk and there are some sites along the way. The only issue I had was with the heat. Our room never really warmed up. Luckily, the robes and slippers kept us content! Thank you for a lovely stay.

Ashley

7 years ago

4.0

We stayed here for 3days/2nighta during our stay in Fez and were quite disappointed with Palais Faraj...mainly because of the terrible food poising we got 100% from this hotel and poor service in the bar and restaurant. We ate all our meals in Fez ONLY at this hotel and got violent, fast, and furious food poisoning. My husband is a physician and was able to diagnose based on the timing and symptoms that it was mostly definitely from the “salads of fez” at the terrace restaurant. Avoid at all costs!!! The food was mediocre at best, but the service was just awful every time in the bar and restaurants. Also—the breakfast was disgusting. The breads were all stale and hard as rocks. They put unrated food from all week out and it is clearly spoiled. Definitely not a 5-star property.

Ali

7 years ago

6.0

The service at the beginning was exceptional. Good location and historic old building but several issues.......internet did not work during the entire stay in the rooms, toilet the first night kept making noises and we could not sleep the entire night which made our first day in Fez tiring, they charged me 48,000 MAD instead of 4800 on my credit card but they fixed it but the woman helping me was very curt. In addition, they have yet to respond to my email.

Melissa

7 years ago

10.0

This place is paradise! The service is incredible, the property and rooms are stunning! 5 stars on all fronts. We arrived and were upgraded for free from a standard type room to the ambassador suite which was absolutely gorgeous! WiFi works great. Breakfast was delicious. The restaurant is fantastic and has great views of the city. I will definitely stay here again. I absolutely loved it. Thank you to all the staff for a memorable stay!

Verified traveler

7 years ago

10.0

This hotel is in a restored mini palace, with a lovely courtyard and traditional carving and zellij tiling everywhere. It's a stunning building! You can have Moroccan tea and cakes in the gorgeous courtyard. The small pool is very peaceful. Breakfast was superb, the best we'd had in Morocco. And the staff were incredibly kind. The best part was our room, which was different than anywhere else I have stayed. Cosy but not crowded, it's a lovely space decorated with traditional painted wooden ceilings, zellij marble mosaics and stunning carving and scattered with Moroccan rugs. The bed was huge and extremely comfortable with good quality soft cotton linens. Finally the location is brilliant. There are amazing views over the medina from the bar and restaurant, but the hotel itself is nestled in the medina walls, not actually inside the medina. This means it's accessible by car (unlike hotels inside the medina) but also only a very short walk to most sights on the city. And it's open to the sky so it gets plenty of sun.

Verified traveler

7 years ago

10.0

Gorgeous Architecture. Nice staff. Fabulous view at the restaurant and the bar.

Verified traveler

7 years ago

10.0

A wonderful retreat to get refreshed and energized

Kerry

7 years ago

10.0

Absolutely gorgeous property with some of the most extraordinary designs detail I’ve ever seen. The staff was A+ and went out of their way to make sure that every need was a top priority. Restaurant recommendations, transportation to the train station in the middle of the night, research/advice on activities, etc. was handled with superb customer service. Unfortunately, they set the standard so high checking into my riad in Marrakech has been a painful experience. Thank you Palais Faraj for the wonderful Moroccan hospitality.

H

7 years ago

10.0

This is a large and well run top notch hotel located just outside city wall so is convenient to get to by car or taxi, but also close enough that your guide will pick you up at your hotel and walk you into the old Medina. Hotel staff is professional and the rooms and common areas are beautiful. Top floor has two restaurants and a nice bar, all with amazing city views.

William

7 years ago

10.0

First class service. Beautiful hotel set conveniently close to the medina. Facilities, comfort, restaurant enhance your visit to Fez. Oasis of calm luxury after the excitement and noise of the medina.

Verified traveler

7 years ago

8.0

The hotel was great and the reception manager was amazing. Great staff for dining services too. However upon arrival this female receptionist in a pony tail demanded us to pay 450DHS extra each night for an “upgrade”- a room between the toilets wih background lobby music played till 11pm. Would not come again thanks to that female staff member.

Ed

8 years ago

10.0

The old palace turned to hotel is old-world splendor and the details and character are stunning. Beautiful rooftop views for breakfast and evening drinks. Highly recommend.

kiel

8 years ago

10.0

What an amazing stay in the desert! We stayed at the smaller 5 tent camp, which is truly surrounded by sand dunes. The service and food was amazing, and the location is unbeatable. We got to ride camels at sunset and sunrise for as long as we wanted. Note that there is no air conditioning or fans in the tents, and it was very hot for most of the night, but you are in the middle of the desert. It was totally worth it. We also hired a driver to bring us from Marrakech to the camp, then on to Fes after a 2 night stay. The driver was key because we never would have found the camp, and he brought us around to other places during the day when it was too hot to stay in the camp.

Anqi

8 years ago

10.0

This is one of the best hotels I have ever stayed in my whole life. From interior design to room service, I couldn't find any flaw. Our experience in Palais Feraj was our highlight in Fez, and it conveniently locates near the medina. Try their restaurant at night in the third floor! They have beautiful view of Fez on the terrace!

Joseph

8 years ago

10.0

First rate in every respect. Lovely staff. They found a fine physician to help me with a minor injury and obtained the resulting prescriptions for me within half an hour.

John

8 years ago

10.0

Our time at the hotel was so fabulous. The building is unbelievably gorgeous, and the staff were above and beyond. I so recommend this hotel. John from Miami Beach

Yolanda

8 years ago

10.0

Loved everything about this hotel, the facilities, staff, location, etc. Highly recommended.

Verified traveler

8 years ago

10.0

Everything was good except distance of hotel from city center. Hotel is too small but condition is good and calm.

Verified traveler

8 years ago

10.0

Very good location. Very good service- special mention to Hatim from the front desk for his very attentive service.

Verified traveler

8 years ago

10.0

beautiful rooms. easy free parking outside medina. great buffet breakfast included

Verified traveler

8 years ago

10.0

I normally do not like any hotel close to the Old City but this one you actually don't have to go into the old city to get to it and it's actually really clean and the room is spot-on

Denise

9 years ago

10.0

The hotel location was great with panoramic views to be seen on the rooftop. The restaurant and bar are trendy and serve excellent food. This hotel is for people accustomed to excellence. Finally the spa offers heavenly services.

Ed

9 years ago

10.0

Positive = Good Experience, Helpful staff, Comfortable Rooms with Moroccan atmosphere. Negative = WIFI Unreliable/ Tv Stations very few mostly German/Spanish ( not like the other the 5⭐️ Hotels ). Overall very happy with the hotel & service. I will stay again .

Bertha

9 years ago

10.0

This Ryad which I think is more of a small hotel is absolutely gorgeous. Food is excellent and very good service. Definitely will stay again in this hotel.

Ernesto

9 years ago

8.0

Amazing experience at a beautiful hotel. The hotel was built like the riads and houses in the medina: not impressive from outside but absolutely gorgeous from the inside. The rooms are large, stylishly decorated in moroccan fashion and confortable. The bedding was not great, but otherwise the rooms put to shame any international hotel chain. The pool and spa were beautiful. Service was OK, but superior to anywhere else in Fes. The terrace and its views were simply breathtaking. The restaurant has a moroccan menu and a french/international menu.

Verified traveler

9 years ago

10.0

THE HOTEL IS IDEALLY LOCATED, ESPECIALLY, WHEN YOU LEARN THE BACK AND EASIER WAY TO ENTER THE MEDINA - ONLY 5 MAD (5 CENTS) BY TAXI AND THEN A SHORT WALK TO ALL THE MAIN MEDRASSAS, HISTORIC SITES AND SHOPPING. THE STAFF WAS VERY ACCOMODATING. THE MEALS AND SERVICE STAFF WERE EXCELLANT. AFTER WALKING AND SEEING, I WOULD SWIM IN THE POOL, AND EVEN HAD A SPA TREAMENT, WHICH WAS ALSO EXCELLANT. THE ONLY DETRACTIONS ARE MINOR IN COMPARISON - FAILURE TO OCCASIONALLY REPLACE BATHROOM SUPPLIES WHEN USED, AND FOR ME, THE "HAMMAN SUITE," WAS REALLY NOT A SUITE, AND THUS, NOT WORTH THE ADDED EXPENSE. THOUGH, HERE, WHILE I DID NOT COMPLAIN OF THE LATTER TO THE HOTEL, IT OFFERED ME A COURTESY LIFT TO THE NEARBY POTTERY VILLAGE AND BACK - WHICH WAS GREAT.

Verified traveler

9 years ago

10.0

We had a great time! Breakfas was very nice. Service was excellent! We stayed for their new year celebreation and we enjoyed

Shoeleh

10 years ago

10.0

we had a great visit to the Bazar and back to hotel. wonderful restaurant, great spa and massage.

Vijay

10 years ago

10.0

Excellent experience. Boutique hotel. Nicely situated. Beautifully done. Expensive for the value. Breakfst was excellent. Need to provide Iron and Iron board in each room. Front desk can be more attentive. Restaurent menu is limited. Specially for vegetarian.

June

10 years ago

10.0

Our highlight in Morocco. Fabulous location. Breakfast fantastic. Service first class. The Palais itself is an architectural delight. Dinner at restaurant every night was simply sumptuous.

Marcelo

10 years ago

8.0

Very Nice Small hotel! Staff friendly but a bit slow !!!!

Paul

10 years ago

10.0

Absolutely perfect hotel.The room the staff the food and restaurants were stunning . Great view of the Medina. Stayed with my family (wife and 2 children) and loved every minute of our stay. No complaints. Would highly recommend

jeff

10 years ago

8.0

It may be that our visit was uncharacteristic or atypical. We were greeted very nicely and offered tea and shown around the small but beautiful hotel. Our suite was on the back side of the hotel and hence the problems. We were in a second floor suite which looked directly on to untidy adjoining rooftops and at a minaret about 50 yards away. The call to morning prayers occurs an hour before sunrise. The amplified sound of the call was extremely loud and woke up all of us including kids. If we might have otherwise gotten back to sleep the rooster kept by a neighbor which crowed until well after sunrise put aside any hopes of that. After two days we asked if our room could be changed to the front of the hotel but were told that that was not possible. Breakfasts were excellent and well served. Dinner for the kids, pasta with butter, was quite expensive for what it was. The pool is small and cold. This hotel would be best without kids and on the front side of the hotel.

Verified traveler

10 years ago

10.0

Wonderful hotel , in beautiful Fes , old world charm , splendid views from the terrace , luxury all around !

Verified traveler

10 years ago

8.0

Superb staff, beautiful building, excellent location. We were upgraded gratis too: very kind. Ticks all of the boxes except for one: There is no heating in the communal areas. This makes for a cold hotel in winter. It's understandable because the hotel is large and would be expensive to heat during the low season when there are fewer paying guests. I understand too that this is normal in Fes, so perhaps this comment is unfairly applied to the Faraj, when the practice is widespread. Nevertheless, a hotel should not be listed as five star if it is not heated in winter. Everything else about he hotel is excellent and if you are visiting March-October ignore my comment. If you're visiting Fes in winter, check the heating situation with all hotels. To be clear, the rooms in the Faraj are very well heated, just not the communal areas. Message for the hotel itself: reception, dining rooms and bar should be heated in winter for a five star experience. Also a space heater or two could be placed in the atrium when its not too wet for sitting out at night. Thanks for your excellent service.

Verified traveler

10 years ago

2.0

They tried to charge me twice for my ride to and from the train! The rooms smelled like Mold! And the Mosque was right out the bedroom window and wood wake us up at 4:30 every morning. There were mean guides right outside the door that yelled at us each day. And to op it off, one of the staff was stalking my daughter, which made it scary to leave our room!

Verified traveler

11 years ago

10.0

We were thrilled with our decision to stay here and even ended up spending an extra night. It's a quick and easy walk to the Medina - by Bab (door) Ziat. The dinner restaurant is spectacular in regard to the food and views. The bar also has a wonderful view and a great place to go for a drink. The rooms were spacious and decadent in our opinion. The SPA was a true treat and I'd highly recommend doing a tleast one hamam if not two!

BK

11 years ago

10.0

I have rated myriad hotels in the past, however, this is the first time I have written a review. Palais Faraj is an absolutely stunning hotel. There are seemingly endless, quiet and private areas to sit and relax; salons, a library, the beautiful outdoor patio, part of which overlooks the pool. It is the breathtaking views over the medina from the lounge and restaurants that won't be found elsewhere in Fes. The exceptional hospitality of the staff is the reason I needed to write this review. We are used to the concierge services of 5 star hotels, but this was incredible! My sister broke her leg a week before our trip to Morocco. Staff from Palais Faraj arranged a wheelchair for her use from the time our driver picked us up in Casablanca, during our 4 night stay at the hotel, and it went with us in our private car with driver through the Middle Atlas to our riad in Marrakesh, where we switched wheelchairs. Although we were prepared to pay for the rental of the wheelchair, the hotel wouldn't hear of it, they paid for the wheelchair. Here is the stunner: the morning after we arrived at Palais Faraj, there was a newly built ramp for my sister's wheelchair going down into the outdoor patio area. The owner had it built for her that morning. Wow! Lastly, our room was perfect. We had the triple. It has 2 1/2 bathrooms.

JOAN

11 years ago

10.0

The hotel exceeded our expectations. It is superbly appointed, luxurious in every detail. The staff was friendly, courteous and helpful. It is located at the entrance to the Medina so that a car is not necessary. Dinner is served on the rooftop terrace with magnificent views of the city and the mountains. I highly recommend this hotel.

Richard

11 years ago

10.0

Lovely peaceful hotel outside town walls and a good break from the Medina stress.

Zizi

11 years ago

10.0

Wonderful hotel - exquisite interior design and luxurious rooms. Attentive staff. Very well positioned just outside the medieval Medina.

Chey

11 years ago

10.0

Great service, nice hotel, good food, Kevin the Manager made us feel like home.

Verified traveler

11 years ago

10.0

This is an absolutely georgeous hotel near the Medina. The rooms are beautiful, the lobby, everything is frist rate as far as accomadations. Restuarant upstairs was very good, although a bit stuffy for my tastes. Breakfast is included and is a very good buffet. Excellent food, bread, etc. All in all, a wonderful stay.

Julie

11 years ago

10.0

Just came back from a family weekend here and we loved everything about this lovely hotel. Beautifully decorated, friendly staff, delicious food and the most stunning view of Fes from the rooftop. Excellent!

CM

11 years ago

10.0

The hotel is quite new and very beautiful. Has a luxurious feel. Service was outstanding, people are very willing to help and friendly. They assisted to arrange a guided tour of the medina. Food was also top quality. I would definitely recommend the hotel. My only minor vices would be that because the hotel is new it didn't appear in our GPS and therefore was a little hard to find. So just be prepared if you are driving. The location is however good as it isn't in the medina but just on the outside of it. Spa was nice but massage wasn't hard enough for my liking. Hammam suite only has a bath with the shower you hold, would have preferred proper shower. Minor vices, overall great experience and would choose this place again over anywhere else.

steph and vob

11 years ago

10.0

We had a lovely stay at Palais Faraj and the staff were extremely attentive and gave an excellent service. The hotel and our room were beautiful and the guide arranged for us was extremely knowledgeable. Amazing views of the medina too!

Verified traveler

11 years ago

10.0

This is one of the most beautiful hotels I've ever stayed. They upgraded me upon arrival to the ambassador suit which is very spacious and amazingly decorated. The style of the whole hotel is definitely "boutique", very moroccan, yet quite modern. Breakfast is huge, variety is better than other hotels that I stayed in this trip. Last but not least, the restaurant is so good, carefully prepared food with delicious local wine, chic atmosphere and warm staff. I high recommend this hotel. By the way, location is not bad too, I walked to medina by foot.

Matthew

11 years ago

10.0

My wife and I stayed here with our two college aged daughters. The rooms were spacious, beautifully decorated and spotlessly clean. The staff were friendly and accommodating. The pool and public spaces were exquisite. We had a wonderful stay and would recommend it to everyone.

Elmakkaoui

11 years ago

10.0

We enjoyed our staying in a traditional atmosphere

traveller

11 years ago

8.0

Air conditioning did not work properly. Water did not drain in shower. Plumbing leaks from hand showers

Abs

11 years ago

10.0

An old grand house converted into this fine hotel spa. Excellent rooms, superb buffet breakfast and possibly the best restaurant and bar for views over old Fes. Less than a 10 min walk to the medina.

Mia

11 years ago

10.0

Palais Faraj was superb in a "rustic luxury" kind of way. The hotel is beautiful and well maintained/manicured, and the staff is very pleasant and helpful. We loved our suite, which had plenty of bathrooms and places to relax, and the hotel itself has tons of spots to lose yourself. We wish we had more time to just enjoy the pool and spa, but our stay in Fes was short. We did regret taking a tour recommended by the hotel because it turned out to be the tourist trap kind, where you're mostly shuttled from one carpet dealer to another until you're too worn out to see any actual sights.

Omri

11 years ago

10.0

a fabulous hotel in a gorgeous building,service impeccable,outstanding restaurant for dinner,very nice bar with live music,comfortable breakfast room with outdoor patio overlooking the Medina.Only downside I can thnk of is if u are without a car u would need a taxi to the main entry points to the Medina.Other than that we paid 205 Euro for a suite for 3 people and found it well worth the spend.well done Palais Faraj!

Keefy

11 years ago

8.0

The staff were welcoming and keen to please, if rather obsequious at times. All spoke French and some English. We often used room service, because of the price of lunch and dinner in the restaurant, and generally it was good. The weather was unusually cold and wet, so we spent more time than expected in our suite, which was very comfortable. The comfort of the hotel was an antidote to the squalor and clamour of the Medina, which we thought had been unnecessarily preserved in its Dark Age condition.

Essabar

11 years ago

10.0

I should say Faraj palais ,its a true palace And the service was bewond our expectations, location you can't find better,the view of old Medina from the terace to die for.

Verified traveler

11 years ago

8.0

This hotel was quite lovely, with all the amenities, good breakfast and location, beautiful rooms and a helpful/accommodating staff. Definitely would recommend for your next trip to Fez.

Verified traveler

11 years ago

10.0

I had such a wonderful time, restful time at the Palais Faraj. The hotel staff were incredibly friendly and attentive whenever I asked. I also loved the view from the incredible view from the bar and the restaurant, especially at sunrise and sunset, and the live music late at night. The spa was absolutely beautiful and the hammam experience was one of the nicest that I have experienced in Morocco. Palais Faraj is a peaceful hotel looking out onto the Fez countryside. I hope to have the opportunity to stay at the hotel again!

rey b.

11 years ago

8.0

Pretty new hotel. Needs to train staff more on 5 star service

B.

11 years ago

10.0

The Hotel looks very nice and right beside Fes old city. The room was nicely decorated and spacious. Room service was great. Fes doesn't really have a night life and the hotel was a good place to hang out. The restaurant was good and reasonably priced. (Loved the spaghetti from room service menu). The only bad experience we had was with one of the guys in the reception who was kind of rude but the rest of the staff were really nice, polite and helpful.

Cali_Travlr

11 years ago

10.0

We stayed at this hotel based on the reviews we read. I'm happy to say that we were not disappointed! This is a fabulous boutique hotel, located in between the old medina (historic district) and the new medinas. The location is perfect! The staff are professional and very helpful. The food was excellent. We really enjoyed the architectural design of this hotel, that showcased historic Moroccan artisan work with modern elements. Just know that rooms are Moroccan style with narrowish walkways. It was great and we highly recommend this hotel!!

Palais Faraj Suites & Spa

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Royal Suite

Breakfast Included

$1,567.00

Deluxe Suite

Breakfast Included

$285.00

Ambassador Suite

Breakfast Included

$640.00

Suite (3 Adults)

Breakfast Included

$672.00

Grand Vizir Suite

Breakfast Included

$690.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Internet

Pets

Children and extra bed policy

Parking

Reviews (250)

Customer Reviews & Ratings

9.1 / 10

63singhr

Hamed

N6199UEjohnt

briandU5000XJ

sophie

Compass446936

Ellen

Edouard

Peter

Silvana

R869VNphilipt

Viviane

Ghassan

Thais

discovermore

Sonia

francoisedV4921UK

Nicoletta

shadowlordc

710rajaee

Coastal07073359974

reheezy

160sedram

dalitak2024

beverlyr825

GCubed48413

Mouna

mavans1111

Konstantinos

Minwei

40inderjits

Mana

Ha964t

Karen