This hotel was amazing and exceeded our expectations. Every member of staff went above and beyond to make us feel welcome. Abdilah on reception was so friendly and helpful, all the bar and restaurant staff were polite, friendly and couldn't do enough for us. The housekeeping staff did an amazing job and the Entertainment team were the best I've ever experienced. The hotel food was very tasty, always hot and plenty of choice. It was the best standard of all inclusive food I've ever tasted. Drinks were great. The riads were lovely, spacious rooms, comfy beds and enormous bathrooms. Thank you so much for making our holiday such a fantastic experience, we cannot wait to come back soon!

Overall, it was a pleasant stay but I would not call this a 4 star hotel. Whilst it is a very lovely hotel, there are details which are misleading. The positives: - The food in the buffet was nice - but be warned! Myself and my partner both got the classic gastroenteritis / Moroccan Delhi belly - Staff were very nice especially the entertainment staff- they put on some really good shows! The not so positives: For example - there is no open Spanish tapas / bar - that closed 2 years ago. The bar terrase advertises “cocktails by the glass” - where in fact the cocktails are served in plastic cups from pre-made cocktail mixed in a slush machine. Even the all inclusive drinks are not extensive - watered down alcohol with very limited selection. You have to pay for the nice cocktails. Heated pool was not heated - they were both freezing cold. Spa - you have to pay to use which doesn’t mention this on the website- also if you book a treatment they only give you half of it - no sign of a jacuzzi or tea room anywhere. - Music by the pool and the terrace was very loud - sometimes starting as early as 10am and finishing as late as midnight. - the on site shop is a complete rip off - £8 for a days worth of paracetamol - so be warned bring your own as you’ll need it!

We stayed at your hotel last week to celebrate my 40th birthday, and I would like to say a huge thank you to all the staff for looking after us so well. From the moment we arrived, we felt very welcome and incredibly safe. The reception team provided wonderful customer service, recommending and helping to choose the perfect excursion for our short stay, the camel 🐪🐫 trip will stay with us forever 😂😂😂 We had the all inclusive package, and the food and drinks were great. Every evening offered great entertainment, and we also visited the hotel spa, which was a fantastic experience. As a group of female friends, feeling safe was extremely important to us, and your hotel exceeded our expectations -we never felt uncomfortable or intimidated at any point. Thank you so much for your warm hospitality. I will never forget this amazing trip! 💗💗💗

This hotel is lovely and I enjoyed it so much I visited again the next month! The hotel is about 30 mins from Marrakech but it’s easy to get into the centre on the hotel shuttle bus which is reasonably priced and easy to book the day before. The grounds and pool are lovely and even though the pool is cold in November, it was still a lovely swim. The food is excellent with plenty of choice and good quality on the whole. The pancakes at breakfast are delicious! The rooms are clean and comfortable and the cleaners are great. The shower head wasn’t the best but I still managed to have a shower ok. The best thing at this hotel are the staff. They work so hard and are really friendly and helpful. Hayat, in reception was brilliant, Soufian, our evening waiter was amazing and last but not at all least were the fabulous animation team who were the best animation I’ve ever seen. They included everybody and made the whole stay so enjoyable. Yassine, Mimi, Bachir, Zizou and Joseph and chief animator Jil were all exceptional!!

Hôtel où l'on passe un moment magique. Magnifique décoration, jardin grandiose. L'accueil est très bien. Félicitations au responsable du restaurant "la médina" et à la responsable du snack de la piscine qui sont toujours présents en salle et veillent au moindre détail pour toujours satisfaire les résidents. Service de navette plusieurs fois par jour à un tarif très correct. Première fois que je fréquentais cet Etablissement mais hâte d'y retourner. BRAVO +++

Nous y sommes restés seulement quelques heures et une nuit. Très jolie chambre. Nourriture correcte.

Cons: Les verres en plastique pour toutes les boissons!!! Quel enfer... Je trouve très triste qu'un hôtel de ce genre ne trouve pas d'autres solutions.

Currently staying on a week away from UK. Weather has been kind & staff have been friendly. Room is clean but basic with no tea making facilities (but aware of this so bought a travel kettle). As per other reviews shower head has a mind of it's own, safe broken in room, shower cold & air conditioning not working. Did ask at reception & warm water did come back for a day!!! Walls are very thin so don't expect too sleep well. Did get woken up multiple times by noise from other guests. Couple we were staying with had their door broken by maid which was left open while out for the day, luckily nothing was taken & did get fixed. Food is OK & tasty but slightly repetitive after a few days. Sadly my husband & I did get food poisoning so made us wary of what to eat. Have enjoyed our stay but would not recommend hotel simply just for basics listed above.

Excellent hotel, Beautiful reception area, gardens and pool area. Wonderful attentive staff in all departments, grounds, catering, cleaning, reception etc but particularly want to mention the housekeeping staff at Acacia Ryad who did an excellent job and Muna (not sure about spelling) who gave me a fantastic massage at the Spa. Good variety of food. Lovely grounds and pool area with plenty of room for everyone. Animation staff provided lots of activities but you can just relax if you prefer. Spacious room, and bathroom. Toilet wouldn't flush first morning and was fixed within 10 minutes. Strong shower with plenty of hot water. Only critical comment is that the bath needed re-enamelling but I only had a standard room and I expect there is a refurbishment programme in place.

Stayed here on an all inclusive basis for 4 days in November. Arrived at 1330 but check in wasn't available until 1400 however the receptionist gave me my wristband and suggested to get food before checking in. I liked that level of courtesy. Individual ratings out of 5 Room 🛏🛏🛏🛏 Room was spacious and clean Room facilities included twin beds, TV, sofa bed, fridge, dressing table, air conditioning and bathroom with twin wash basin The bathroom was a little strange with no door in an 'open plan' style. NO kettle /tea and coffee facilities in room. Lighting in the room is poor with 2 lamps to light the whole room (no main ceiling light) The shower head was broken and sprayed everywhere- flooding the entire bathroom everytime. The room was clean, part looked shoddy but think this is due to poor workmanship rather than cleanliness, ironically the part of the hotel that wasn't cleaned to a high standard was the on display areas of kitchen for the restaurant with a layer of dust and grim on the Pepsi dispenser. Food 🍴🍴 I did see a member of staff SMOKING a cigarette in the back of the kitchen Food in the restaurant seemed to have a strange metallic taint. Varity of food wasn't to my liking although I did try lots of dishes that were provided. I would recommend going to the snack bar for lunch for a lighter option (panini, chips, salad and burgers) I struggle to understand why all hotels seem to offer a full cooked dinner option at lunch but maybe thats just me. Rotten fruit left in the fruit bowls. Drinks 🍹🍹🍹🍹 Great options available including Pepsi&7up for soft drinks Fresh bottle of beer opened each time you order. Good measures of spirits and basic cocktails. Bottles of water are everywhere to just help yourself to. Hot drinks available all day. Pool 🏊‍♂️🏊‍♂️🏊‍♂️🏊‍♂️ Large pool area Plenty of sun lounges Pay a deposit of 100DM for a towel. Get it returned to you when return your card and receipt. There is a small shop in the hotel that sells alsorts,selection of chocolate, snacks, ice cream, 'branded' clothing and suveniors if you dont buy them from the city. Shuttle bus to Marrakech city centre 🚌🚌🚌🚌 Although the mini buses are 'well used' but perfect way to get to and from the city centre and to know you will not be ripped off. Simply book with reception they will book you certain times to travel. Drop off and collection is the same place (drop a pin on your map to find your way back) There is nothing nearby to walk to or public transport. Literally in the middle of nowhere. Animation/Entertainment 🕺🕺🕺🕺 Good amount of Animation and entertainment. The main shows in the evening are held in the theatre of the hotel. Productions are to a decent standard. Staff 🙂🙂🙂 Most of the staff are friendly and helpful i only experienced 3 members that were arrogant. - Pool bar, pool towel keeper and spa receptionist who clearly wasn't interested in allowing me into the spa at all. Tips for the hotel : 1.Use the Shuttle bus for and inexpensive way to get to the city. If your like me and feel a bit anxious about the city. Have a short amount of time there Get your photos and get back to the hotel within a few hours 2. Although no kettle, if you like a cuppa tea when your away still take your favourite tea bags to take to breakfast. 3. This hotel is better suited to people happy to be around the pool all day. 4. You can't get currency before you travel. Get it from the national bank situated next to the post office on the main square in Marrakech centre.

La disponibilité du personnel, le calme et le confort.

Ces vacances sont parmi les meilleures, bon accueil, traités au même niveau par tous les employés de l'hôtel. Toutes les conditions de confort sont disponibles grâce à tous.

Please don't listen to the bad reviews! We arrived yesterday and the place is beautiful, lovely staff checked us in and our rooms are fabulous! The restaurant is really nice and the food is lovely, yes it's traditional Moroccan but that's fine with us because we like to experience the local cuisine. The pool area is huge with lots of sunbeds, they are a little uncomfortable so bring lilos as we did! Nothing to complain about, for what we paid we are extremely happy!

Came with my fiancé for his 30th birthday surprise holiday, I was a little apprehensive following other reviews but as soon as we arrived I knew I had nothing to worry about. We arrived around 1:30, so we had lunch before reception gave us our room key. We were upgraded to a family suite (room 1001), and the porter brought our bag to our room around 15 minutes after we got there. We walked through reception which was calming, beautiful and well connected to other parts of the resort. Went through the terrace and past the pool which was just wonderful. Our room was clean, had plenty of wardrobe space and a lovely bathroom. We had no issues with the room, the bed was harder than we are used to but the pillows were to die for! Every single member of staff we met was wonderful, they treated all guests as if they were old friends and the entertainment team were exceptional. They work so hard to include everyone and make it fun - the evenings were such an enjoyable experience watching and joining in on the dancing! The facilities around the pool are fantastic, the sun loungers are great, there are plenty for everyone. There were quite a lot of wasps / bugs but this is a given with sweet drinks etc. The pool is quite chilly, but once you’re in it’s absolutely fine. It’s such a huge pool and is great to jump in and use floaties! The food is quite similar for lunch, snacks and dinner so if you’re a picky eater you’ll have a lot of the same foods. But it was tasty, a lot of healthy options and constantly topped up. Breakfast was great with an omelette and pancake station. There is plenty of seats and lovely outdoor seating where you can see the outside stage. The staff are fantastic in there too. I completely fell in love with this hotel and its staff, we will 100% be back and I urge anyone to book this hotel! Guests really should take into account that there will be bugs etc due to where you are, they’re not harmful so complaints about bugs are unreasonable. Our shower sprayed over the side but we just put an extra towel down and it was fine. Overall, this hotel is wonderful and I can’t wait to come back!

Service was bad

Cons: Reception staff

Absolutely, perfect please to stay! Lovely food ,lovely atmosphere 👌 Ans only one Team - special BACHIR ! That guy is a star 🌟 🤩 ✨️ Always care about everyone! We miss that place alredy . See you next year all.

Well there’s certainly lots to say.. Hotel staff are welcoming and friendly. The beds are comfortable. Reception/pool area very well kept. There is a major issue with the water supply, pressure and warmth. Over several days we only had cold water and then finally no water in our room. Tiresome complaining about the same thing day after day and hearing ‘maintenance’ will visit. The shower head was a joke! Nice gesture to have a fridge in your room however with the freezer compartment door broken everything in the fridge freezes. Room 313. The hairdryer - in the bathroom - only worked temporarily so drying hair took some time. The bedroom decor, particularly the bathroom is very dated/tired. The bathroom lock kept falling out of the door and the towels have certainly seen better days. Spa - Whilst the hotel has ‘spa’ in its name, they seem to disassociate themselves from each other and you can’t even book a treatment via the hotel reception. If you do book, the spa admin is off and when you arrive 5 minutes ahead of time they’ll tell you, they aren’t ready for half hour and you have to wait without an apology. The treatment was awful and the two women spoke constantly to each other while my daughter and I had a back massage. Unprofessional and not at all relaxing. Hotel shop - well stocked with the ‘expected’ tourist tat and ice-creams. The fake branded items are expensive; approx £40 for a sweatshirt and £150 for a handbag and that the cheap one!!! Restaurant - disgusting in every sense! There is no policing of ‘dress code’ and twice I witnessed different people at breakfast in their pjs in 5 days! This should be stopped. Most plates/mugs are chipped. There were only plastic cups for drinks - including wine! Dinner is supposed to be available until 9.30pm, however when we arrived at 8.30pm to see empty meat tangines, they weren’t re-filled, only the couscous was replenished. Go early if you dare! Saucers and plastic spoons are used for dessert. The whole set up is very school canteen; bright lights, tea trolley’s clattering about collecting dirty dishes and most dishes are buffet beige. The snacks at the pool bar at 3-4pm were left over breakfast croissants. Bar - limited selection of local alcohol. Mojito not available during the day. Bar closes at 11pm - however at 10.15pm they removed the Mojito ‘urn’ so unavailable again! Smokers are not restricted to an area so you can’t escape the stench and inconsiderate guests even smoke whilst queuing at the bar!!! This should be stopped. Entertainment - wow! Depressing, cheap, awful - basically there is none! Guest karaoke one night, guest dancing another.. the night the ‘animation team’ had a go wasn’t any better, although they were enthusiastic. Shuttle service - you can only book one day ahead of time so be quick. Whilst there is a timetable and they run to time, there is a massive gap in the afternoon so you could find yourself ‘stranded’ in the market area for hours. A good handful of the mini bus shuttle seats are roped off as broken and they definitely can’t be used.

Simpatia da maioria dosmembros do staff, nomeadamente rececao e animacao. ( 10 estrelas) sentimo nos em casa. Hotel muito organizado, camas super confortaveis. É maravilhoso ter os quartos com vista para as arvores e ouvir os passaros. Muito tranquilo e bonito. A noite de Haloween e a dedicacao da equipa de animacao 💓 as criancas e adultos.

Cons: Nada, mas ha alguns aspetos a considerar. Podiam.ter mais atividades. Pouca variedade de frutas e falta de sumo natural. Muita fila para os ovos, podiam acrescentar uma estação, evitando filas gigantes, nao obstante a fantastica senhora super rapida. A limpeza do quarto podia ser melhor e o wc necessita remodelação. Infelizmente o nosso quarto era no r/c virado para um corredor de passagem, durante a noite pode ser se acordado varias vezes com o ruido das pessoas.

We booked a 4 night break at this hotel in order to experience the hustle and bustle in Marrakesh and get a few days in the sun. The hotel is good for the price we paid. There are more expensive hotels out there, which I am sure are better, but you get what you pay for and for us, the hotel was as expected. The room was nice, clean, comfortable and very spacious. Yes, there were niggles, but nothing that spoiled our holiday. The pool area is vast. Plenty of sunbeds, although these are the most disappointing feature. They are the hard plastic variety that don’t lay flat and are really uncomfortable. These really do need updating. Pool towels are available with a refundable deposit. You will be given a receipt for this, return the receipt on check out, to get your deposit back. The restaurant provides the usual, all inclusive buffet that you would expect for this price of hotel. I was really looking forward to trying the local food, but I was a bit underwhelmed by it to be honest. Food was often cold which was also disappointing. Lunch at the pool bar, was far better than the restaurant. We took a taxi into the Medina, which the hotel organised, as we had booked a tour through Tripadvisor, which was excellent. The spa facilities are good and we had a fantastic Premium Hammam massage. We also had the option of extending our room on the last day. We had a late flight, so paying 500 MAD to keep the room until 6pm was great.

This hotel far exceeded our expectations for the price. it was very good. Arrived before check in time, but were able to use hotel facilities, got changed and enjoyed a relaxing drink on the shady terrace. Rooms were clean and comfortable. One issue was the bed situation, but not sure if this was our mistake or theirs. However, a travel bed was provided, but turned out to be broken, asked for a replacement which did eventually arrive but by this time my granddaughter was more comfortable with the mattress on the floor ! Maid service was very good, a very friendly, happy person. The shower was not very good and sent water all over the bathroom, it broke down completely so was replaced and was then much better. Another bathroom issue was the towels. Only one VERY small bath towel and one VERY small hand towel each, not adequate for hair washing. No bath mat until third day ! The restaurant food was very good, very fresh and nicely presented. Staff all over the hotel were very helpful,friendly and nice. So, yes apart from a few issues, which were corrected on request, a very nice hotel.

Currently staying at this resort. It is clearly a 3 star resort. The service is really poor, i would rate it 0*. The room is not suitable, partner was locked in the bathroom for about 30minutes until someone arrived, then we had no lock on the door for a few days, other resortd have phones in the toilets for situations like this. Had i not been in the room, he could've been locked in there for gods knows how long as i originally wasn't coming on this holiday. The safe didn't work and had to wait 3 days to get it fixed. Only to catch 2 members of staff fiddling with it the next day after it had already been fixed. They never gave the correct amount of towels required despite calling reception numerous times daily, there is 3 of us but they kept providing 2 towels only. You need to pay for pool towels (100dirham per towel). So I used to just take the ones from the room, and the cleaner (Sena or something) actually snooped in my bag and seen them in there, so just makes you wonder what else they check! The shower pressure is very low so a new showerhead was installed which basically showered the whole floor. The bathroom smells like sewage. The food is the same every day and very limited. They dont offer no "still" drinks other than breakfast so I have been having to give my child fizzy pop as she refuses to drink water seeing her cousins also drink fizzy pop! I witnessed the mini club staff getting rough with a child. There are no lifeguards in the pool area. There are no waiters taking drink orders, you have to go to the bar each time. The resort is in the middle of nowhere. I would not recommend this place at all.

Le personnel, la restauration et tout à part la soirée Marocaine du vendredi.

Cons: La soirée Marocaine du 24 Octobre n'a aucune relation avec celle-ci. Surtout le dîner de cette soirée. Aucune ni de près ni de loin.

just got back from a week holiday a group of 10 of us the hotel staff were friendly when we arrived and the staff were always nice chatty animation team work hard and interact with everyone our room was lovely and cleaned and fresh towels daily grounds are well looked after pool area was nice but only problem was the sun bed so uncomfortable and hard we all had a nice time but the food did let it down first few days food was good then changed but there was always something to eat and food available we all in all had a nice time and all enjoyed our selves we went to the market once and reception sorted our taxi out for us which was good and easy so yes i would go back again

Le cadre était beau .

Cons: Loin de là ville. Un cafard à mon arrivée dans la salle de bain. Pleins de moustiques.

La piscine

Cons: Les chambres trop d odeurs des égouts

Positives Staff are friendly and welcoming Hotel grounds are well looked after Daytime entertainment was good Room was clean and spacious Pool area is huge Food was varied Spa was reasonably price Hotel is good value for money Negatives sun loungers are plastic and uncomfortable drinks are in plastic cups phone in room didn’t work water stopped in room several times shower was cold hotel is 30min out of marrakesh

Hotel lovely beautiful surroundings around hotel however 4 nights was long enough as you are literally in the middle if no where, no where to visit or walk to so please make advantage of the cheap taxi supplied by the hotel to other places. Buffer style restaurant served a wonderful array of different foods every eve. Breakfast was on a different level serving to suit all tastes. Pool area was lovely, In warmer months this would be idyllic, however in March staff not always readily available so I did find myself as bar maid one afternoon lol. Lunch time restaurant around the pool was actually really good serving all the foods us brits love. Entertainment crew were though amazing every night trying to involve all guests 😍 think I nearly learned to salsa 😀 Using the bus service from hotel to the market which had to be pre booked 24 hrs in advance is a must . Now you enter a different world down at the "market" Be careful its scary when your travelling 2 ladies alone very push very persuasive, Be careful whilst my friend was at a stall i was grabbed by the arm by a Moroccan lady already placing henna on my hand.. and when I said no she pulled me harder I grabbed my hand from hers and shouted NO she wanted £10 It was scary, But albeit an experience I think Morocca coast will be beautiful but I never wanted to leave marrakesh so quickly

Our group of 5 had an early flight so arrived at the hotel mid morning. We were greeted by the Porter who took our bags and set them aside. We then met the travel company Rep who told us to meet him outside. He told us a little about the hotel, meal times etc. and then talked us through the trips he had to offer. As our rooms weren’t ready we had a look round then sat in the foyer and waited. Luckily it was comfortable. Eventually we were able to check in, receive our wristbands and keys and go to our rooms. We booked 2 rooms, a triple bedded and a twin. On first impressions we were very happy. The twin room had a seating area with a sofa and our triple room had a separate bedroom which was ideal. There was plenty of storage, with 4 wardrobes in our room but there was a lack of hangers. The air con was good and the beds, although very hard, were surprisingly comfortable. We all slept well on them. In the separate bedroom there was a fridge but it smelt bad so we were reluctant to use it. There was also no mirror in the separate bedroom and no full length mirror at all. There was a safe, which we particularly wanted but we were unable to get it to work. We made numerous requests to reception for help but no one came so we ended up carrying all of our valuables around with us. We waited for a very long time for our bags to be brought to the rooms. When they finally arrived, the Porter was reluctant to leave and stood in the doorway for an embarrassing amount of time looking at us. He was obviously waiting for a tip but we didn’t have any money at that point. It was a very awkward situation. The bathroom was large with a bath and a walled off area with a toilet and a bidet. Unfortunately the floor flooded every time we had a shower as the shower screen wasn’t long enough to stop the water going everywhere. There were also no safety rails for getting in and out of the bath. For safety reasons this really needs to be addressed. The whole bathroom was tired and needed updating as there were chips on the porcelain and the grout etc. was unpleasant. Both of our rooms didn’t have enough towels and it took requests to reception on 3 consecutive days to finally get enough so we all had our own towel. Toilet rolls were scarce too. On one day, 1 of our 3 beds was stripped and the bedding was left in a heap on the bed. A member of the Housekeeping staff was asked twice to come and sort it out. They finally came a couple of hours later when we were getting ready to go out for the evening. Again, it was very awkward. Our rooms were in a square block with a courtyard in the middle. In the hotel photos, the courtyard outside of our rooms was beautiful. In reality, ours wasn’t like that. It had a fountain that looked like it hadn’t worked in a very long time, broken slabs and rubble everywhere. Very unappealing. Our first impressions of the restaurant were good. The food looked lovely and varied and the cooking stations were very popular. Unfortunately it turned out that although there was a good variety of food, it was repetitive. The breakfast was also boring and disappointing. The best thing about the restaurant was the staff. On our first day we found a round table that seated 6 and we sat there every evening with the same Waiter. He was so friendly and attentive and started putting extra things on our table such as drinks and bread rolls etc. The snack bar by the pool was only open at certain times and served up a limited range of food. It was usually lukewarm unless you went in as soon as it opened. Unfortunately on day 3 one of our group became very unwell with vomiting, stomach upset and bad stomach cramps. Soon after 2 more of our group had upset stomachs. We ended up eating bread and plain foods such as rice and couscous for the rest of the holiday. The pool was nice but the plastic sun beds were uncomfortable as there were no cushions to put on them. Some guests bought cushions from their rooms to use. The beds were also very dirty and in need of a good clean. We were always able to find beds but there was a lack of shade as the umbrellas were fixed into the floor and couldn’t be moved. Pool towels were available to ‘rent’ which was a bonus. Most of the staff were friendly. The Reception staff were professional and the Bar staff were chatty, smiley and liked to have a laugh. We weren’t impressed by the Housekeeping staff though who weren’t helpful or particularly friendly. The staff that let the hotel down though were the Animation Team. They tended to only engage with certain guests. We were spoken to no more than 3 times during the week and even when they walked past they never said hello. The only way to get money at the hotel is by the using the ATM machine at Reception as they do not change money themselves. There is a small shop that is packed with all sorts of things but it’s not cheap and there’s a hotel shuttle bus that you can book at Reception but we used a taxi as it was cheaper for our group of 5 and more convenient for us. We didn’t book any excursions at the hotel, we always use Viator. All in all, we enjoyed Marrakesh but wouldn’t recommend this hotel, hence only 3 stars.

I wouldn’t normally leave a review, however after reading some of these online I was so close to cancelling and I’m so glad I didn’t. The staff are so friendly and polite, the animation team are fantastic and get everyone involved, I’ve never seen so many people join in it was great. The bar staff again are amazing, everyone was so nice. We stayed in a junior suite, the bed was hard which personally I love, the only issue and it wasn’t really an issue, I got in the bath and the water was lovely and hot my partner got in the day after and it wasn’t even like warm but I’m putting it down to the time of day, I was in early evening he was in late night. There was a burst water pipe while we stayed there but again they fixed this as soon as they could and updated us when we asked about it. The food, there is a great selection of food which is almost constantly available, whether it’s at the main restaurant in the hotel or by the pool (burgers by the pool are cold but there is a microwave to warm them up). The spa was absolutely fantastic, we went for a traditional coupe massage and again the staff were so friendly, I booked in for my hair and they allowed both me and my partner to use all facilities there. Honestly one of the best hotels I’ve been in and would 100% recommend and return. Thank you to all the staff at the hotel and spa for making our holiday and my birthday just perfect.

I just wanted to share my experience for others sceptical about booking this hotel after reading the mixed reviews. We had a fantastic time and I was absolutely in love with the design of the hotel and cleanliness. The hotel always smelt beautiful also. I remember reading from previous guests that the decor was outdated but this must have since changed because the designs were very modern. For what I paid, I was pleasantly surprised by how beautiful it was. I can't wait to visit again!

We stayed here for 10 days and had a wonderful time. The room was basic but comfortable and we had a balcony to sit out on. Our bed was very firm, but we slept very well on it every night.The food in both the main restaurant and the pool snack bar is fine, there’s something for everyone. They even have soya milk for those with a milk allergy. The staff are friendly and attentive. The animation team are always on the go, day and night. The pool is very cold but very refreshing when the temperature is in the high 20s to mid 30s like it was when we were there. The hotel is located in a peaceful area which is really nice when you want a peaceful atmosphere. There’s always plenty of sun beds around the pool too, although they don’t have mattresses on them so they can be uncomfortable if you’re on them all day. With regards to the room, there’s no kettle in there, so my advice would be to pack a travel kettle, tea bag’s and coffee if you like a hot drink when you wake up. There is a fridge in the room which is handy for your water, pop and milk. We really enjoyed our time here and would come back again.

We have just returned after spending the week here, I’ve left reviews on every platform I can about this place because it deserves it.. On arrival 11:45 am we were greeted by friendly reception staff who did point out the check in wasn’t till 2pm however we had full use of everything straight away and were shown where to go and our cases were secure then bought to our rooms for us by friendly staff. The pool area was beautiful and more than enough sunbeds to go around, not once did we struggle and we actually sat in the same spot daily even after not going down till after breakfast. Pool bar had more than enough choice, lovely staff and by end of week he remembered our order. Pool was very cold if you slide in slowly however once in or if you dived in it was the most refreshing feeling after the heat. If I had to get picky I’d ask for cushions for the beds as were a little uncomfortable however we took our cushion from our room seating and this was a game changer. ( just be decent and take them back after) The food was lovely, I’m a picky eater and I had plenty of choices, desserts especially were great and different daily. Breakfast was also lovely, fresh eggs and omelettes cooked well in front of you. Table areas clean and quickly replenished, the restaurant is big so you never struggled to find a clean table. Staff would bring fresh bottled water over to you and pour at every meal. The shop has all the little nik naks and was nice to look around, I’d say it’s cheaper in the city. Entertainment team were fantastic, plenty of fun and games to be had but also no pressure if you would rather relax. Our room was lovely, the only issue we had was the shower head didn’t stay in the holder but we were fine. The room was cleaned and beds made in a pretty way each day, fresh towels daily. We didn’t see any ants or cockroaches at all and no dirt. Some of the reviews are very harsh and I feel people just want to be picky. For what we paid we are extremely happy and will absolutely return to this beautiful hotel.. thank you for having us. Tip- try the massage in the spa it’s amazing.

I have just returned from a 4 night stay and honestly I cannot say this loud enough… IGNORE THE BAD REVIEWS!!! After reading the reviews I panicked and thought about changing the hotel a number of times, I am glad I didn’t. It was my first time visiting Marrakech and I was a little apprehensive based on the reviews I’d read. The hotel itself was beautiful, our room was amazing. The pool was massive but was a bit cold. The animation team do not stop, so much to do and I’ve never been to a hotel where so many people get involved! Never pushy but always announced what was happening next for anyone who wanted to have a go. The food - if you are part of the chicken nugget brigade you may struggle a little but there was always plenty of choice and even the fussiest of eaters would find something to eat. Drinks - a little basic and some very sugary cocktails but beers all bottled and branded. The staff cannot do enough for you and every single one go above and beyond. The bed and sun beds - HARD! I did struggle a little but if you like a firm bed then you are good to go. Would I come back - absolutely!! If you have never been to Marrakech then I would say prepare for a culture shock when going outside of the hotel - roads utter chaos and the medina and souks busy busy busy especially at night. Download InDrive for taxis but make sure the agreed price is actually the price they will charge as we had a bit of an issue with one but had the help of hotel staff to settle an argument with a driver trying to overcharge. The weather was insane and mid to high 30s every day. All in all don’t let the bad reviews put you off- we had a great time and wished we had booked a longer stay.

Very beautiful hotel & gardens & very clean it is out the way, reception staff very accommodating organising bus & taxis, food lots of variety in both main restaurant & pool cafe. pools lovely plenty of sunbeds for guests. Rooms clean & beds very comfy. Excellent entertainment day & night & activities throughout the day at the pool, Zumba, darts, mini golf, Zumba & aqua aerobics & water polo. Had a fantastic girls trip will def be back. Thank you Ryad & Spa Park Palmerai.

Hotel was stunning. We stayed here as a couple & will definitely be returning. The staff were lovely & friendly & always willing to help. The rooms were adequate due to the shower being cold but being in a hot place it wasn't really a bad issue. The food is stunning too, lots to choose from daily.

My friend and I stayed here for 4 nights and were abit apprehensive after reading the reviews. Here is my honest review after our holiday. Location-about 25mins from Menara airport and city centre so is considered abit far out but there is a daily shuttle service for 15Drh per person each way. Just remember to book at least a day in advance to secure your preferred time slot. Atmosphere- Nice reception hall but air conditioning is non existent here.All staff were friendly and helpful. I didn't come across any rude staff in my time there. The reception staff, bar staff, cleaning staff,entertainment team, restaurant staff were all friendly. Grounds were kept clean. Food- We only ate in the buffet restaurant and tried the restaurant by the pool for lunch once. What is common with both is that the food was not always hot despite the chaffing dishes all looking hot with steam,lights etc-Once dished, most of the food was lukewarm. The only food station that had piping hot food was the tangine station-which I absolutely loved and ate from more once I discovered this. The Breakfast was also great...live omelette cooking station and pancake..very nice. Overall, decent variety and food areas always kept clean. Rooms-This is were this Riad fails epicly for me. The toilet seat leaked and on the verge of breaking as it made a sound (unsecured ceramic) every time we used it.The bath was old,rusty although shower was ok re hotwater, it still looked rusty and tired. The desk lamp did not work so lighting in the bed area was not very good at all. The lighting in the hall and bathroom was much brighter and reflected abit in the bed area. TV remote was not working and tried switching on from the mains at the back..no luck. The bellhop tried and switched it on for us when we first checked in but switched off by itself after 30mins and didn't work throughout our stay. The air conditioning was brown,tired and made creaky noises-although it was not loud enough to disturb our sleep but it was constantly making some noise. While our room was cleaned everyday and clean towels left, we did suspect that the bedsheets were not actually changed-just tidied up. The bed was hard-which I didn't mind but the pillows were scanty and just rubbish-not good support for the head/neck. While we complained about the toilet seat leak and it appeared to be fixed-only for the leak to continue on 2/3rd day, we did not complain about the others as they were too much and didn't want to be drained with complaining while on a 4 day trip. Besides what they need is a totally refit of toilet/bathroom, new air conditioning which I am sure they already know about. Oh the pool was great but those plastic chairs need to be changed...They are NOT COMFORTABLE AT ALL!! Entertainment-This is where I will give the Riad a 5 star. The team where engaging, fun, friendly and made our stay worth it.Josef (from Agadir) very friendly, Karim and Saad at the bar,Aqua Zumba ladies, the stage show teams. Rida with the activities. Honestly, they interacted well with us and apologies I didn't get or remember all their names. We attended all of the night shows and the team did a fab job of entertaining us. Kudos to all of them. Overall its cheap and cheerful....ish. May comeback if I am desperate for a cheap sunshine break-But the rooms and pool plastic chairs need to be fixed asap honestly.

Read previous reviews. The bar staff and reception are not rude or surly. Try saying.. good morning or .. how are you. They respond politely. 30 degrees every day. Rooms clean and airy. Full bath in the room. Ample hot water. Beautiful pool. Suggest you take lolos for plastic sun beds. Site shop is best avoided very expensive. Food is varied. Plenty of choice. Loved the mint tea..if you go to the souls, my rule of thumb was to reduce their price by two thirds and not move. For example thee times I was quoted 800 all settled for 200. Or walk away. Cookery demonstration was great fun. Enjoyed holiday

We spent a week in this hotel. Rooms are ok ish, showers need upgrading and air con did not work, there was also a broken cupboard . The food was mostly cold and on day 3 my friend started to feel ill with stomach cramps and spent the rest of our holiday mostly being sick. The a la carte restaurant was closed. The cocktails were awful and some bar staff were rude, the wine, however was ok. The one good thing about this hotel is the pool. We won’t going back.

Hôtel ,situé à 8 km de marrakech donc au calme -( avec navette payante à tout petit prix pour se rendre dans Marrakech à plusieurs heures de la journée ) belle piscine Petit déjeuner correct, les jus de fruits d'orange naturels manquent. Buffet du déjeuner et du diner avec du choix mais les plats sont répétitifs le personnel est très agréable et aux petits soins

Cons: les salles de bains sont spacieuses mais la robinetterie fuient ainsi que les WC Problème de clim ( ancienne) que nous ne pouvions pas régler donc impossible de l'utiliser et impossible de dormir avec les fenêtres ouvertes à cause des odeurs de fosse septique à, proximité.... Le seul réel problème de notre séjour

On arrival the hotel looked lovley lots of communal areas in reception to relax. (Being painted while on our week visit). The rooms are very basic, terrible lighting could not read on an evening, the beds were rock hard and really uncomfortable to sleep on, lack of hangers or draws to put clothes out, towels every day changed but very small and most days did not have a bath matt. The shower was constantly flying off the wall, this was in my friends room too and luke/cold fresh water, it was leaking on our first day and they did replace on same day once we told reception. The food was lovley the first two days, plenty of salad, selection of tepid main foods but very repetitive and was often coming out cold or luke warm as the days progressed managed to have fresh pizza which were cooked in restaurant but the chef was not happy to do small ones plain until I informed the manager this had been authorised. I got food poisoning (only ate at hotel) and this was on day 3, we informed manager but they said I was the only one, this not true as other holiday makers has been violently sick. Breakfast was best meal freshly cooked omlettes and pancakes nice and hot. We booked the hotel as was advertised 2 extra restaurant to eat in at additional cost, they were closed, you could dine in a seperate room but this was same food from main restaurant and with being 40 mins away from main centre we were stuck with the main restaurant or pool bar, there was no snack bar to serve food just drinks, the cocktails were disgusting, we drank bottles of San Miguels and bottle water Plenty of sunloungers which are plastic and with the bed being solid we also suffered with these too. Swimming pool fresh water and at 36' it was lovley to swim in. You can hire towels from pool area. The entertainment staff were absolutely fantastic and so friendly, they worked so hard, aqua gym, french bowls, water polo, salsa dancing, evening entertainment with DJ simon they tried to get everyone involved and dance floor was full every night adults and some kids. Changing money can only be done after 10am at hotel, cash machine available but exchange rate was much lower. You could also book excursions with the hotel which were the same as some of the reps based in hotel. Staff really friendly and try to be helpful mainly speak arabic or French some very limited English, they have there own taxi service that you book in advance at reception 200 dirhams each way and a shuttle bus into Marrakesh which is about 12 dirhams Sadly with being so ill I did not have the enjoyment I was hoping to get out of my holiday with site seeing or dining out. Only managed to go to the market which I haggled for a lovley leather bag and the people of Marrakesh were so friendly did not get upset if you walked away. We did get lost in the market its very deceiving and the scooters/horses/donkeys down very narrow streets is definitely scary and cahotic. I was so happy to be going home but at least I can tick Morroco of the list and I will not be returning.

The communal areas of the hotel are absolutely beautiful, well maintained and plenty of options on where to sit back and relax. The room was disappointing. My husband and I had separate beds which were very hard and uncomfortable. The bathrooms need to be renovated. Some plug sockets were hanging off the walls. The shower and bath had paint peeling off the walls. The rooms definitely need some redecorating but they were clean and tidy. We were really apprehensive about the food due to the reviews, but the food was very good. They have set dishes that don’t really change but have something new each mealtime. The snack bar had some great options too. The staff were absolutely great! The reception staff were so incredibly helpful and welcoming. The bar staff were helpful too. The animation team were incredible! There was so much to do and they got everyone involved (without being too pushy)! Overall, we really enjoyed our stay.

We recently stayed here and reviewed this hotel before we went but once we got there all be it rooms very nice I want to talk about the food it states on the booking three restaurants well the Spanish tapas has been closed since 09 and the a la carter is charged at 150 dirhams for the same as you get in the buffet and speaking of which was very disappointing they say cater for all but all I can say is if chips and salad counts that's it all you get is tagines and after the first week we'd. Had enough very disappointed they could do so much better

Awful place. Been here one day. Air conditioning wasn’t working. Electric in room went. Cold food. No cutlery. No cups. Broken wardrobe. Stained bath and toilet. Not even a one star is good enough !! Can’t wait to go home. Only good thing is the pool and the weather

The hotel itself looks lovely in all of the more communal areas, it’s let down mostly by the rooms. Unfortunately in our room were 2 beds pushed together, whilst not an issue on it’s own I would imagine a double to be a better option. The pillows where horrible, can honestly say I had about 50/50 on good nights sleep vs bad. The mattress too firm for my liking but you can’t please everyone so I can forgive that. The bathroom didn’t have a plug in the bath so a bath was out of the question and the shower head was stuck vertically as there was no adjustment so we had to make a diy shower head to be able to have a decent shower. The bathrooms look tired and could do with some TLC. I found and this is only personal as I am sensitive to sound in the evenings, that the aircon was noisy on any lower than 27 degrees. We are usually 5 star goers and found it difficult to adjust to the very sugary syrup like juices as opposed to fresh. Food was varied and good other than the last but one meal in the evening that I suspect gave me some sort of stomach issue that I am still experiencing on the return home (brown rain). This had to be the hotel as it’s the only place we ate at the whole holiday. Unfortunately this takes it to a 3/5 for me whereas a 4/5 would have been scored had I not felt unwell. Porter wanted tipping but we had no money of any kind on us at the time and he was very pushy to my partner almost keeping the room key hostage, with respect we paid holiday tax and service charge so this was unexpected and unprofessional. He walked off in a huff and was down right rude. Reception making us aware would have helpful or giving the option of not having a porter. Sunbeds whilst expecting them to be hard, they were imo pretty dirty and could be cleaned more. Animation team really make this hotel imo, the evening entertainment is great and they really give the evenings some atmosphere. Didn’t get involved in the day but I am sure the same applies.

Great entertainment from the animation team. The rooms was nice loved it would come back, The only thing was the hotel was out in the middle of nowhere and having to book transport the day before. But amazing experience here weather was perfect 👌. would come again..

My 19th time there and will always be going there ' I'm already booked up for October and I expect at least another 3 times in 2026. The staff cannot be more friendly and helpful!!!

We stayed at Marrakech Ryads Parc for two weeks at the end of August and honestly had a fab stay. I read multiple reviews in the run-up to our visit, and I can't say I wasn't concerned. However, we had a wonderful experience. We arrived and were greeted by a nice man at reception. He gave us all the necessary information and advised us to grab a drink as all inclusive finishes at 11pm, and it was already after 10 pm. We were helped to our room with our cases, then we headed to the bar to get a drink. Honestly, our first impressions were very positive. Especially to discover the soft drinks where branded (pepsi, sprite etc) and the beer was San Miguel. When we got back to the room, we did discover there were ants in the bathroom. It looked like they were coming in by the window. We decided to deal with it in the morning as it was late. The bedrooms were lovely and clean, the beds were comfortable, and the air con was excellent. The next morning we headed for breakfast, there is a limited selection but we always found something, I really liked the omelette station, the lady cooking them was so efficient and they were always perfectly cooked. After breakfast, we went and spoke to reception about the ants, and they said they'd get it sorted. We also discovered our safe was locked, so they said they would sort that too. We headed back to the room, and a member of staff came to open the safe and showed me how to work it. When we got back later that day, the ants were gone. The entertainment round the pool was fab and the fact we could borrow equipment was fantastic, my two sons really enjoyed tennis and paddle. They also liked playing darts, the pool game, and water polo. There was also Zumba, cooking classes, aqua aerobics, and more. I did a cooking class learning to make lemon chicken tagine and really enjoyed it. Some of the entertainment team spoke minimal English, but this wasn't an issue at all. There was usually someone to translate. The evening entertainment had a varied selection, and although I prefer to avoid karaoke night, the other nights were great, and the team worked hard on it. In the main bar, I have to shout out Mohammed and Ahmed, they where both wonderful. Always happy and helpful, they sometimes knew what we wanted before we did 🤣 and we couldn't have asked for better service. There was a lovely man in the restaurant who ensured we had a table every evening in his section, although unfortunately I don't remember his name. As for the food, im a fussy eater, and I always found something to eat. The pizza counter was always good, as well as the freshly cooked food. The only night I struggled was Sunday, and that was both weeks, but I dont go abroad expecting English food, so I made the most of what was on offer. There was also always a fab selection of desserts and fruit. We ate by the pool at lunch a few times but did always find the food wasn't as warm there, so we stuck to the main restaurant. None of us had iffy stomachs at all, which is a first for us on holiday. I always tell myself I'll write reviews when I get home and never get around to it, but I feel like there is a lot of negative for this hotel, and it doesn't deserve it. Every single member of staff I encountered was polite, friendly and helpful. I genuinely would recommend and would go back.

Very good service good people welcoming specially Hajar and to a big group really appreciate it didn’t pass any judgement cus we was a big group as I said all the staff in the spa was great

Hotel is very good and clean. 30 mins away for Marrakesh old town and new town too. Large pool area, plenty of sun loungers. Staff are fantastic. Special thank you to Ayoub Elmaqjouri from the restaurant team!!

I had the most wonderful stay at Marrakech Ryads Parc & Spa, and I cannot recommend this resort enough! From the very first day, I felt so welcomed and cared for by the entire team – every single member of staff, from security to the restaurant team, went above and beyond to make sure guests were happy. A very big applause and heartfelt thanks go to the animation team – Mehdi, Ayman, Ali, Yousef, Bachir, Yassine, Ayoub, Zizou, and Lahsen. You are truly amazing and made my holiday unforgettable! Your energy, kindness, and sense of fun created such a family atmosphere. Every activity was full of laughter and good vibes, and by the end of my stay it honestly felt like saying goodbye to friends. The resort itself is huge and absolutely beautiful. The rooms are comfortable and well kept, and the food is varied with something for everyone. I loved how much space there is to explore, with pools of all sizes where you can either relax quietly or join in the fun. The evenings were always special thanks to the shows and entertainment, and the club with the best DJ ever was the perfect way to end the day – so much fun and such a great vibe! What really sets this place apart is the people. The warmth, smiles, and genuine care from the staff make such a difference. It’s not just a resort – it’s a place where you feel at home, surrounded by people who love what they do and share that joy with every guest. I left with amazing memories, lots of new friends, and a strong desire to return. Thank you, Marrakech Ryads Parc & Spa, for such a special experience – I can’t wait to come back!

Great Holiday first visit to Morocco. Don't allow the poor reviews of this Hotel to frighten you. I was very apprehensive before arriving. However have been pleasantly surprised. Hotel is as described well away from anything although a shuttle can be booked for approx £3 return into Marrakech. Trips can also be arranged in the reception. We found our room very nice cleaned daily. The entertainment team has lots of activities during the day , not pushy if it's not your thing either. However other nationalities do seem favoured above English. A nightly quiz then kids disco and dancing before and after a show. Food was very nice in my opinion lots of choice , meat, Fish,lovely salads and beautiful tagine dishes - if your looking for typical English food you may struggle...your in Morocco after all !! The beer is bottled San Miguel which is nice . Some cocktails are available too measures are very big !! Pool is very nice and there are plenty of loungers we didn't struggle once to get a lounger. All in all for what we paid we have enjoyed a very nice stay at the hotel relaxing by pool enjoying nice food and a few trips.

This hotel is beautiful. It has a large pool, and there was a lot of availability for sun beds. We went out to the nearby town and got back late and there were still sun beds available for us to go in the pool and chill in the sun. All food and drinks are amazing. There was a large variety of food for breakfast, lunch and dinner. I enjoyed the pizza there the most! They had good entertainment on the evenings, with activities for both the kids and the adults. All staff are super friendly and approachable too. The hotel is well-kept, with cleaners being around all day. Our room was a good size, with a large wardrobe, a safe, a large bathroom with two sinks. Love. Love. Love. We are planning on coming here again next year!

Peaceful and calm

Cons: Needs more vegetation

Non du tout

Cons: La nourriture Service SPA catastrophique

Me and two friends went to this hotel and have just returned, would ignore all the bad reviews about this place as it’s brilliant, amazing entertainment for kids and a dj room with dim lighting that goes on untill 1am for adults - drinks do need to be paid for however the cocktails were lovely and cost an average 4£ each so can’t complain! i’m not a fussy eater so the food wasn’t that bad for me and there was always something i could eat, from omelettes to moroccan dishes and chicken nuggets and pizza, if you do struggle with fussy children or eating your self, the evening receptionist abdel was amazing for my two friends and ordered them any food they wanted mcdonald’s, kfc etc.. the rooms were lovely and cleaned daily, bed was slightly uncomfortable but nothing major. didn’t need to rush for sunbed in the morning as there were plenty and the pool was huge with plenty of pool activities daily. the animation team were fab specially Ali and Momoo very welcoming and always offering to help. the bar staff were a good laugh and always smiling. many reviews say they’re rude however i find if your arrogant and rude expect it back as i would be the same. nothing at all went missing from the room although we were worried about this based on the room, as 3 girls u can imagine the mess we made with clothes makeup, etc, the cleaner would come in changed the beds, towels, tidy the room it always smelt fresh and clean on our return and none of our belongings were ever out of place. we booked a guide through the hotel into the medina and he was lovely we had a pick up and drop off included. told us what not todo in the medina as there’s a lot of scams like taking photos etc.. they also have a shop with trinkets, handbags, key rings, snacks, drinks, ice cream if you don’t wish to leave the hotel but still bring back magnets etc..! a great hotel all in all and would definitely return. do recommend the quad bikini, camel ride with night time dinner show and it was brilliant!!

Hotel was lovely , animation team were amazing and we couldn’t fault them at all , there was always something going on with the entertainment in the day and night , Ali and momoo were so welcoming and made our holiday the best , all the staff were nice made us feel comfortable with our stay , Abdel the receptionist was very helpful as we struggled with the food so he ordered a McDonald’s as the glovo app wasn’t working and said if we needed anything he will sort us out , we also booked a safari trip and had the best time ever , we booked a guide to take us around the medina as we were 3 girls travelling to morroco and we felt safe and the guide was so helpful and that was booked through our hotel , the food is a hit and miss but there’s always something in the hotel that you can eat , I’m not sure why there were so many bad reviews but the holiday is what you make it and we all enjoyed our stay, all the bar staff were lovely aswell , the sun loungers are a bit hard as they’re plastic but we just bought lilos and put them on top of our loungers as this isn’t really a massive deal , they also have a DJ in the night that goes on till 1am but drinks need to be paid for there but it’s a laugh if you are with friends , but over all I wouldn’t listen to all the bad reviews you see , I would recommend booking your trip through get your guide as it is a lot cheaper.

AVOID!!!! Entertainment was consistent but wasnt in English unfortunately 30 mins a day for the kids in form of a disco at 8.30 and nothing in the day or any other time unless you sign them over to the indoor child care (at your own peril) - No minibar🙁 - No satellite channels 🙁 - No working tv🙁 - No wifi🙁 - No international breakfast lunch or dinner/ all Moroccan 🙁 - Not the definition of a 4 star hotel 🙁 - Advertised as comfortable accommodation and is a wonderful choice for couples seeking relaxing holiday. This hotel has been anything but relaxing and comfortable 🙁 - Advertised as a modern room with all the amenities you’d expect including WiFi. We’ve had no WiFi 🙁 - Had to change rooms at 12.30am on the first night due to ant infestation 🙁 - Cockroaches in the new room🙁 - Cracks in the walls through out the room🙁 - Dirt and dust located over the bed head 🙁 - Broken furniture 🙁 - Shower head full of limescale and corrosion 🙁 - Exposed wiring 🙁 - Wall mounted electrical output socket hanging off the wall 🙁 - Staff unhelpful 🙁 - Loveholidays unhelpful 🙁 - Photos of the hotel a misrepresentation of the actual hotel 🙁 - all Inclusie but very restricted never any ice and get annoyed if you dare ask for anything that involves them redirecting there attention 🙁 Food closes 10 mins before the time no matter how long you have been queuing bare in mind you could be waiting up to 30 mins for an omelette or anything on the hot stove 🙁 - rep was useless 🙁 - staff complained I complained too much and everyday although they didn’t resolve anything 🙁 Wasn’t allowed ice cream outside the canteen 🙁 - Written description of the hotel a 🙁misrepresentation of the hotel 🙁 - Luscious greenery shown through out the hotel grounds including water fountains that are not a representation of the hotel🙁 - son cut his foot in the children’s pool due to missing tiles hotel couldn’t care less and did not have the means to make a report 🙁 I’ve read some poor reviews and see the hotel always come back with we’ve had 500 customers this month and no complaint ! …. Prove it!? Photos don’t lie and here are mine 🙁 I’d be cautious if any positive reviews these working there are the masters of the art🙁 I did not meet one person that said they would come back or were happy with what they received 🙁 This place is not what is advertised or your hoping it will be

Me and my daughter came for 4 nights and although we paid under £400 each, I suppose we got what we paid for. Rooms were ok, not all have the lounge section so dont presume you will have a room shown in the photos. No point having the air conditioning as did nothing even when on full, it was also noisy. It got so warm in the room at night. Room was clean but our furniture had drawers missing, just looked tired. Good wardrobe space though and safe was free to use. We were only given 1 large towel on the 3rd day and although I requested a 2nd one with customer services who promised one would be sent up, it never arrived so we had 2 days with only 1 towel. You can rent pool towels from reception but need to leave a deposit. The pool is the best feature about this hotel, it is massive and plenty of sunbeds which you dont have to be up at the crack of dawn to reserve. Sunbeds though are plastic and very uncomfortable, we spent most time in the pool as it was so hot but we did splash out and go and spend the day in another hotel that had cushioned sunbeds just for a change of scenery and more serene. Food was typical all inclusive. Very repetitive and luke warm. There was a pasta station but you were not allowed to put the lids down so pasta was cold and so were the sauces. Few tagines but had no idea what was in them, deserts all cakes, not a large selection of fruit. Lunchtime food from the pool snack bar ok, chips, pizza nuggets, burgers etc. not much healthy options. Cocktails are all premade they just added the base alcohol ie Vodka. very sugary, to the fact that the wasps were all over the bar. I think only 1 type of beer but I dont drink beer or wine so didnt end up drinking alot. Entertainment staff worked very hard and the evening shows were quite good considering. There was no professional entertainment the hotel staff did everything. The evening bar closes at 11.00 after the show and there was a nightclub but you had to pay for drinks, bit pointless in an all inclusive hotel. There is a small childrens pool and there was a kids club, but not much for kids other than that. one of the snack bars wasnt open. There is a shop onsite that sells anything you want from shampoo, to suncream, to handbags to jewelry. Even inflatables for the pool! Hotel is about 30 mins to Marrakesh, there is a shuttle bus from the hotel but we used local taxi. There is alot of building work around the area with new roads going in due to the 2030 world cup being held there. I imagine the hotel that now stands in the middle of nowhere will become surrounded by others by then. This hotel has potential to be a great hotel due to its size and the land it covers, If they only spent some money on the little things that people appreciate, better air conditioning, updated accommodation, food and drinks to be better quality, better sunbeds, kids outdoor playground. This hotel could be so much better. I feel that with newer hotels being built in the area, this one could be left behind.

La gentillesse du personnel Le confort des ryads La diversité des repas

Cons: L’animation au sein de l’hôtel reste à désirer Les activités sportives sont répétitives et parfois minimes …. Ainsi que les l’animation pour les enfants quasi absente

L'animation et les piscines et la nature.

Cons: La 1ère journée un riad envahi des insectes au lieu de changer de locale,ils ont procédé a un insecticide .la deuxième journée changement de riad tout en passant la nuit avec climatiseur en défaut et la télé manque telecommande qui appropriée, téléphone fixe manque tonalité .

Les animations c'était bien. La vue de la chambre.

Cons: L'hygiène est quasiment introuvable que ça soit dans la chambre ou dans le resto.Les wc ne sont pas à côté du pool bar il faut aller jusqu'à la réception. Les fauteuils du resto sont très très sales pleins de boissons et autres.le sol est crade.Et les fauteuils de la réception sont défoncés par le poids des gens. La porte de la chambre doit être réparée, La femme de ménage ne fait pas son travail. Dans le rayon de pâtisserie deux serveuses sont pointues devant le comptoir pour te servir et ne te laissent pas le choix de choisir et ne savent pas parler l'anglais, les serveurs servent de l'eau ou de l'alcool aux touristes et quand ils s'agit d'une race arabe on t'ignorent, l'utilisation des téléphones des serveurs sont bien présentes. Le bouchon de la baignoire n'existe pas, c'est fait exprès pour ne pas la remplir. L'accroche douche n'y est pas, tu prends la douche avec une seule main. L'ampoule est grillée sur le hall de la chambre , les cheveux trouvés sur mon lit après le nettoyage.

Overall we did have a pleasant stay but there are a few things that you should be aware of before your trip. Coralia Club Specifically caters to French guests and it can often feel all activities are only offered through French speakers who attend on this type of holiday package (e.g. access to cocktail making activities and taking part in evening show [aprox 40 people, all French speaking], the evening quiz etc, menu for spa and on site dakoum restaurant in French only). Whilst they do on occasions speak in English also this is not consistent and English gusts are not consistently treated in the same way and often ignored. The food was satisfactory for what you pay but water not offered in heat at all times so you have to stock up for the morning before the bars open at 10am (in 44 degree heat!). The male on reception also COMPLETELY ruined our holiday, try to avoid at all costs (there is usually two members of staff but on the occasion we had problems he was alone on the evening desk (20th August). He basically refused to offer us back our towel deposit on €40 even though we presented him with our pool cards and room number which we were told is all we would need to get the deposit back, not sure if it’s a scam as other guests also reported a problem with getting it back. We had to return to the desk four times on this particular evening and everytime he was pointing, shouting (close to screaming) and acting verbally aggressive refusing to look in a book for our deposit because we didn’t have a receipt (which no one told us to keep and they issue these a lot e.g. for birthday cakes we were only told to present back our pool cards and room number). We spent over two hours of our final evening of our holiday trying to get this back and it completely ruined our final night and made us feel unsafe due to his threatening behaviour. Obviously upon opening the book he found our deposit within the first four pages but was obviously trying to scam us. If you can avoid him and know it’s a French preference hotel you will have a great time!

We have recently returned from a wonderful holiday at the Ryads Parc and Spa. The hotel is about half an hour from the airport and the centre of Marrakech and is in the middle of nowhere. However, we booked the hotel shuttle bus which is very cheap and runs several times a day to explore Marrakech and drops you at the Hotel de Ville so it’s easy to find. The hotel itself is spotlessly clean and is a large complex made up of different Riads. There are two pools, one large pool and a smaller activity pool which again were very clean. Reception staff are very helpful and you can get money from the ATM. There is a small shop which sells everything but prices are a lot cheaper in Marrakech for souvenirs etc The rooms are spacious (we stayed in Dhalia 1108) and we had a living room as well as a bedroom, beautifully decorated and our maid was lovely! The food here is wonderful. If people complain, then I really don’t know what they eat at home!! Breakfast has pancakes, omelettes, breads, fruit, cereal, cold meats, cheeses, mint tea, juices. Dinner has a variety of grilled meat and fish, tagines (delicious!), cous cous, chips, pasta, salads, a large selection of desserts and wine is served with your meal or soft drinks. Lunch we tended to eat at the pool snack bar and again, there was pizza, pasta, chips, nuggets, tagines, salads so lots to choose from. Mouard in the main restaurant worked so hard to ensure you had everything you wanted and all the staff are highly efficient and attentive. The entertainment team are wonderful, there are things going on all day and night - they do so well to entertain the different nationalities. Brits are in the minority here, the majority of guests are French but we liked this and it meant sunbeds were available long after breakfast, which isn’t the case in other hotels we have been to! The bar closes promptly at 11pm so make sure you get your drinks early. There is a nightclub that is payable after this. Bar staff could do with some training as they can be quite grumpy both at the pool and main bar but this wasn’t a major issue at all and they are efficient to be fair. We did two excursions through Get Your guide , one a tour of the Medina, Ben Youssef Madrasa and the Secret Garden and the other Quad biking and fireshow in the Agafay desert, both of which we’d recommend. All in all this was a relaxing holiday in a beautiful hotel and we would definitely return.

Spent 4 nights at this hotel, from reception to porter to dining staff to the animation team the staff were fantastic, friendly and helpful I could not fault them. The rooms were spotless and cleaned every day. The pool is fantastic, loved the water aerobics! Sun beds are plastic would be better if they were more flexible but it was so hot we were mostly in the pool. Food was fantastic, plenty of choice from local dishes to chips and pizza, my daughters loved the fresh watermelon served daily and I loved tasting the various Moroccan tagine dishes. One morning in the early hours our AC stopped working (1am) it was fixed within 30 minutes. You can book the minibus to go into Marrakech market, we went early to avoid the heat in the afternoon, note it’s a 10 min walk from where you get dropped off. For a mini break I would highly recommend and I will definitely go back.

Just spent 5 nights here as a couple. If sun, pool is your thing then no worries. If you’re social there is some activities in the day and entertainment in evening. They try their best to keep people involved but there is no harassing if you say no. Hotel is about 30 mins from airport and seems to be remote so you won’t be wandering out and about. There is a transfer bus into town that can be booked at reception. Check in was simple we arrived at 11 and told check in at 14:30 so went to pool and got some lunch. At 14:00 given keys. Room was big clean - massive bed, air con and shampoo/shower gel provided. Cleaned every day. Food is typical of all inclusive there are meats rice salad bread pudding chips. You make it work for you. Lager is bottled san Miguel and wife was happy with mojitos and cocktails that were strong. No watering down as far as I could see. I found all staff friendly and having asked how to ask in Arabic to order drinks and say please/thank you they admired my effort and had a good laugh. Plenty of sun beds. There’s a pool bar and smaller dining area for lunch poolside. Used Wi-Fi when here had no issues. I got roaming so had it if needed and wife just stayed in flight mode and used Wi-Fi to save a few pounds. My wife used spa and did full package of wrap body scrub and massage. With 2 hours of indoor pool and sauna. Cost about £50. ATM is at hotel but only needed cash to go into market and buy some souvenirs. I won’t comment on kids stuff as didn’t use it. For five nights away it was perfect for us but everyone has different opinions and expectations.

Upon arrival we was greeted nicely, and assisted by the porter with our bags to our room, however upon arrival to the room, we had booked a double room, however was given a twin, we later discovered the balcony door didn’t lock, after speaking to reception, we wasn’t offered an alternative room, only someone to put the beds together. As the door didn’t lock, we asked for someone unlock the safe, we was then informed we would have to until the morning for someone to assist. Lucky I was with my partner, if I was with a friend, I wouldn’t have felt comfortable staying in the room. The first night after the drama above, we took ourselves to the evening entertainment to find the bar (all inclusive) shuts aggressively on the dot at 11pm, after this had shut, if you want a drink you have to pay. Upside of the hotel was the pool, which was lovely and cleaning staff, who are exceptionally helpful and very friendly.

I genuinely cannot understand the positive reviews for this hotel and honestly question if they are genuine. When we booked, there were plenty of negative reviews, but then an influx of good ones appeared, which made us hopeful they had upped their game. Unfortunately, they haven’t. I have never written a review before because I usually feel that if something is fair for the price, I can make allowances. We travel several times a year and have many hotels to compare this to – but this was, without a doubt, the worst hotel I have ever stayed in. Rooms The rooms look good in the photos, but that’s where it ends. • The shower would not stay attached to the wall and kept falling off, so you had to hold it while washing. • The room was not properly cleaned once during our stay. The “cleaners” simply swept the floor and made the beds. • There was mould in the bathroom, and the water felt salty, leaving you feeling unclean after showering. • The sliding wardrobe door fell off when we tried to use it, so we had to live out of our suitcases. • The sliding patio door wouldn’t open, and the glass wasn’t even fitted properly, leaving a 2-inch gap permanently open. • The bed was extremely hard – I felt like I was sleeping on the floor. • There were ants everywhere, including in my daughter’s bed. • The fridge was dirty with obvious old spills inside. We weren’t the only ones with these issues. We travelled with 4 other families, and they had similar problems – including broken air conditioning, which made their rooms unbearable in 46-degree heat. Luckily ours worked, but it shouldn’t be down to luck. Staff & Service The staff were rude and unwelcoming. The bar staff in particular acted as though serving drinks was a chore. They didn’t greet you or acknowledge you, except to tell you there was a strict limit of 2 drinks per person. As a family of 4, that meant both adults had to queue every time – and the queues were always long. At 11pm, they shut the bar with no warning – even if you were mid-queue or being served, they would just slam the shutter down. The drinks selection was poor. There was one cocktail, which was okay, but it ran out every night. The treatment of English guests compared to French guests was noticeably worse. They still weren’t exactly friendly to anyone, but they made it very clear that they didn’t like English visitors. Food I never expect gourmet food from an all-inclusive, but the standard here was shockingly bad. • The food often tasted like it had been left out all day or reused from the day before. • There was no variety – breakfast, lunch, and dinner were basically the same every day. • There was no kids’ section at all, which meant fussy eaters were left hungry. • The restaurant was uncomfortable, with no air conditioning. It was hot, stuffy, and full of flies. • It was also poorly managed – 9 times out of 10 there was no cutlery available, and you had to chase staff to bring some. By the end of the week, none of us wanted to eat there. Going “all-inclusive” felt pointless. Facilities The pool area was just as bad. The loungers were dirty, and the pool itself was unhygienic. My 11-year-old daughter came up from diving under the water to tell me there were plasters at the bottom of the pool. The water left a horrible film on your skin when you got out, which was very unpleasant. Queues for the pool bar were always long, which made even getting a soft drink frustrating. Entertainment The only positive thing about this hotel was one entertainment night – a karaoke/party evening that was actually quite fun. Most other entertainment was in French only, so very limited for us. Overall I went into this holiday with the mindset that it was cheap for the school holidays, so I wasn’t expecting luxury. But this was extremely poor, even for a budget all-inclusive. The food was inedible, drinks were rationed, facilities were dirty, and the staff made guests feel like an inconvenience. It was honestly the worst hotel I have ever stayed in. I would not recommend it to anyone. Unless you want to spend your holiday hungry, uncomfortable, and treated badly – avoid this hotel.

Avoid This Hotel at All Costs Where do I even start? Honestly, I wouldn’t pay more than 2k for a family of four to stay here, and even that feels generous. Our trip began well with a lovely taxi driver from the airport – he was the nicest person we met all holiday, pointing out sights and giving us local tips. Sadly, the positivity ended there once we arrived at the hotel. The Room We were told we’d paid for an “upgrade,” but after checking the hotel’s own website, there is no such thing – all rooms are the same. And if they are, that’s shocking. • Cupboard doors hanging off • Shower barely attached to the wall and awful to use • Shower water felt like sea water, never leaving you clean • Floors filthy • Ants everywhere The Pool & Sunbeds Both the pool and sunbeds were dirty. The whole pool area looked unkept and unhygienic. The Restaurant Awful. No air conditioning, so you couldn’t sit in there long even if you wanted to – and you wouldn’t want to. The food was terrible, plates and cups dirty, and the coffee machine looked like it belonged in a garage 20 years ago. The Staff Easily the worst part of the stay. In general, rude and unhelpful. We were in a big group and were treated like a burden. At the bar, you couldn’t order for more than two people at once, so everyone had to queue individually. • One staff member in particular, Ahmed, was extremely rude and clearly hostile toward English guests. When the bar was full of English people waiting to watch the Liverpool game, he kept a French match on the screen instead – for just two people. The Bar & Shop The bar was dirty, unfriendly, and again felt like everything was a chore for the staff. The on-site shop charged random prices depending on the mood of the man running it. Location Completely isolated, in the middle of nowhere. Nothing nearby, so you feel trapped. Overall This hotel was dirty, badly run, and unfriendly. It ruined what should have been a great holiday. My honest advice: avoid at all costs.

The property is stunning it feels like a peaceful oasis with traditional Moroccan architecture, with also an amazing pool perfect for relaxing all day long. They also had an amazing food service with a buffet full of choices. The service here was great but what truly made my stay unforgettable was the genuine hospitality from the receptionists, I was always greeted with a bright smile and a lot of professionalism since my check in, they also offered many local recommendations and also helped us figuring out the transport system. They were very nice and would always check to make sure our stay was going smoothly, we could really tell they cared.

My partner and I have just returned from a five-night stay at this resort, and we had a thoroughly enjoyable experience. Admittedly, we were initially apprehensive after noticing an increase in negative reviews prior to our visit. However, this trip proved that you shouldn't always rely on everything you read online! We arrived late in the evening due to a delayed flight, but the reception staff were incredibly welcoming and friendly. Check-in was smooth, and we were promptly escorted to our room, with a staff member kindly carrying our suitcases for us. We had booked a standard/deluxe twin room. It was simple and functional, featuring two single beds, a TV, wardrobe, desk, and a mini fridge. While the room was quite basic, it was clean and perfectly adequate for our needs—especially considering the price. It’s likely that upgraded rooms offer more in terms of comfort and amenities. We also had a small balcony, which was a lovely bonus and offered a nice space to relax in the evenings. The bathroom was a pleasant surprise—clean and spacious, with two sinks, a shower/bath combination, and a toilet. It was well-maintained and comfortable to use throughout our stay. The standout feature of the resort for us was the pool. It’s impressively large, with a mix of shallow and deeper areas, making it suitable for all ages. Finding a sunbed was never an issue, thanks to the sheer size and layout of the pool area. I would say the path around the pool is quite dirty and could do with a little bit of maintenance around there. There are bars conveniently located throughout the resort, offering a good variety of drinks including cocktails, wine, beer, and soft drinks. I particularly enjoyed the 'Love on the Beach' cocktail. Drinks are machine-mixed and then topped with spirits, and it's worth noting that bottled water is available 24/7—plus, the ice is made from bottled water too, which is a reassuring touch. Entertainment was another highlight. During the day, there are various poolside activities such as water polo and Zumba. Evening entertainment begins with a kids' disco and transitions into shows and games geared towards adults, creating a fun and lively atmosphere every night. As for the food, it was largely Moroccan-inspired, which is to be expected. While breakfast was somewhat repetitive (we found ourselves sticking to pancakes or omelettes most mornings), lunch and dinner offered more variety, including options like pizza and pasta alongside traditional dishes. There was always something we could enjoy. We did venture out for a few excursions such as Camel Rides and Quad Bikes, although we booked these through GetYourGuide rather than the hotel. They will pick you up from this hotel at around 3PM and they will then drop you back off at around 11PM. The resort is conveniently located—approximately 39 minutes from Marrakesh Airport and around 30 minutes from the markets. If I had to mention one downside, it would be the sunbeds. I personally found them a bit uncomfortable after prolonged use, which caused some back discomfort. However, this is a minor issue and could easily be resolved with a cushion or towel for extra support. All in all, we had a fantastic time and wouldn't hesitate to return. This resort truly exceeded our expectations, and we're glad we didn't let the negative reviews sway us.

Hotel was great, staff friendly. Clean enough hotel, ok some ants but to be expected. Staff polished floors daily and maintained gardens etc. check in and out quick and easy. Certainly got value for our money, food was ok always something edible. The roast beef was cooked to perfection and gravy wasn’t bad at all, do miss home comfort food & can’t wait to get home for a roast or a full breakfast. Waiters are very helpful and put up with a lot of rudeness from guests. Entertainment staff work long hard days in the heat! Always activities round the pool. Pool was clean and lovely for cooling off in. Rooms great and air conditioning, shame fridge only works with key card in. Beds large but not overly comfortable but then that’s a personal perspective, it may be bliss to others. Shower head wasn’t great but iv yet to find a hotel shower that’s good. Would highly recommend this hotel Only downside to Morocco is lack of price tags including in the hotel shop

Not a bad word to say! We all had a great week away, family of 3 who wanted a chill week. The food is good and varied, something for everyone. One evening our daughter didn't like the pizza that was prepared (covered in healthy bits hahah) the chef noticed this and 10 minutes later a plate of freshly made cheese pizza was placed on our table for her! All of the staff really went above and beyond to make our stay enjoyable! The bar staff were all lovely on an evening and I enjoyed many a mojito on the terrace. The entertainment during the day was fun and varied, we joined in with the aqua gym and played games in the pool. We had a family room which was very big with 2 separate bedrooms and cleaned every day to a good standard. Yes, there are a few ants and bees about but no more so than anywhere else I've ever been. Dont let bad reviews put you off, we're planning to return next year as we enjoyed it so much.

Me and my family kids age 3 and 14 stayed at this hotel for 11 nights and I don’t think I could say a bad word about it, rooms were big and you get a fridge in the room, room was cleaned ever day and r maid was amazing she made sure everything was done and even made my birthday that bit more special, Pool entertainment there was something for everyone and I really enjoyed playing French ball, as a family we wanted to play little fella didn’t understand so Bachir offered to come and play with us which I found really nice, bachir was the one who helped when ever something went wrong with the French as he could speak both English and French, of an evening my partner didn’t want to dance and I love to dance and have a good time and bachir would always get me up to dance, he would always greet us with a big smile on his face and nothing was ever too much trouble for this man I really found I have a friend for life with this man, all the entertainment staff was great tho, my baby’s has white hair and everyone loved it, one of the ladies seen I was having dinner on my own with him this day in the main restaurant and she asked if she could sit with us, I new this was to help me out with him as she could see I was struggling, her name was Faty she always made that bit more of an effort with us and even tho her English was not the best she would really try so faty if u read this thanks so much again I have made a friend for life with her she’s amazing, Food I couldn’t fault it there was something for everyone, Drinks same something for everyone, There was 3 pools a baby pool, and 2 big pools one where all the entertainment was and the other one you could relax in and play with the family, Over all the hotel was very clean and all the staff worked so hard to keep it that way, am hoping to go back in May and it was so hot in July 42 most days and even tho it was that hot the staff still worked so hard, I went an had a spa treatment and it was so relaxing, I recommend you take time out to do this u wouldn’t regret it

Before we came here we were very nervous at reading previous reviews however some of the bad couldn’t be any near the truth!! We have loved this holiday from start to finish… we have two young children and the staff couldn’t have been anymore welcoming for us all as a family. The facilities are amazing with constant activities, a wide selection of games and kids clubs. The food is what you make of it… a lot of Moroccan food which won’t be to everybody’s taste but that is what you get when visiting another country! If I could give 10 stars… I would! Wouldn’t think twice about coming back!!

We booked our trip back in February due to the price compared to closer, more popular destinations. From the time of booking we had read a few negative reviews, so we’re becoming increasingly concerned about our trip. We considered changing destination but eventually decided against this and we are very glad we didn’t change our booking. The park itself is well maintained, clean, and looks just like the photos (albeit with a lot more people). The accommodation is basic but clean and has everything required. We did notice a bit of an odour in parts of the park but this is common throughout other locations, not just this resort. The food is very Moroccan with limited alternative choices for children with fussy appetites but the quality is good with a variety of dishes. The highlight of the resort is the pool. It’s massive with varying depths and we spent most of our time hanging out here. The animation teams also deserve a shoutout. They offer various activities throughout the day with good evening entertainment. To sum up, this is a budget resort that makes you feel like you are on an expensive holiday. If you are willing to compromise a little on the food, you will not be disappointed. The drinks are also of good quality and didn’t feel watered down at all.

Just home from a lovely family summer holiday ❤️😍 Positives: Such lovely staff and what an incredible animation team at our hotel, they really made the holiday so much more special for us. Lots of new dances learnt and loads of swimming, eating and lapping up the vitamin D ☀️😎 Food was fabulous with lots of choice every night. Great big rooms in the family suite. The pool is lovely with lots of sunbeds. Lilos allowed in the pool too. Lots of activities attend the pool. Negatives: They could do with cleaning the floor around the pool a bit more often, it's really dirty. Hotel rooms need some attention, we stayed in 310 - when we arrived there was a broken shower head, broken wardrobe door and the bathroom door handle was hanging off, some of the light switches didn't work and were hanging off also. Most of these things were fixed throughout our trip. The rooms are not as clean as they could be, we had mould up the bathroom walls and although the rooms were cleaned every day, they were not what I would class as a proper clean. The rooms just need more attention to detail.

I would rate this as 3 star hotel not 4 star . Rooms very different pictures on line. Rooms basic , lots of dust and poor maintenance issues. It was advertised as tea/coffee facilities in the rooms but there wasn’t any. Fridge in the room but very dirty ( don’t think it had been cleaned in months ) No air con in the hotel except for rooms . Food is Soso. No information or ingredients labels on dishes served , so you don’t really know what you’re eating . This is worrying for anyone who has any allergies. Gym was very basic and had no AC . WiFi very poor and was down most days . Don’t book excursions from reception as they aren’t what they say. Tipping is a big thing out there . We booked a taxi to the market and the driver told us to wait as there was a tour guide included. ( reception never mentioned this ) We were taken to herbal shops and shops we weren’t interested in. They are very pushy with herbal shops . Stay away from them unless you’re interested in that stuff. Tour guide was demanding for a tip and got very angry when we didn’t give him one . Research the country before travelling. We did but still got caught out with some things.

We had the best time at this hotel. The staff were so friendly and welcoming, and the entertainment team were incredible – always something going on, fun, inclusive and full of energy. The food was outstanding with loads of delicious options every day. Our room was huge, clean and really well soundproofed so we slept brilliantly. Can’t fault a thing, we’ll definitely be back!

From the moment we arrived, this hotel completely stole our hearts. Every member of staff — from reception and housekeeping to the bar, restaurant, and the incredible animation team — went above and beyond to make our stay unforgettable. I’ve never come across a team that works so tirelessly, yet always greets you with a smile. Their dedication and energy were truly remarkable. They were fantastic with us and absolutely amazing with our children. So much so that our kids cried when it was time to leave — and we ended up rebooking for November before we even got home! We go on holiday every year, but this experience stands out as the best we’ve ever had, and that’s entirely thanks to the staff. The food was fantastic every night, with great variety and quality. The hotel itself was spotless, and our room was cleaned to perfection every day for nine days — the housekeeping team did a brilliant job. What really made the difference was the animation team. Every day and night, they gave 110% — from aqua gym and dance classes to cooking sessions, live evening shows, and themed parties that brought the whole family together. There was always something new and exciting to look forward to. We felt so comfortable and entertained that we weren’t even in a rush to explore Marrakech! When we did go on excursions, the hotel arranged reliable taxis for us and ensured everything went smoothly. Even while we were out, we couldn’t wait to return just to see what was happening back at the hotel! Every single staff member deserves recognition — their passion and effort made this holiday unforgettable. We’re already counting down the days until we return, and we’ve decided this will be our regular getaway spot from now on. Truly the best hotel experience we’ve ever had!

An honest review from a non fussy holiday maker. This resort is well worth the money. Its a very relaxed layout with plenty of space around the pool and facilities so it doesnt feel over crowded. The animation team are amazing. So very enthusiastic, comical and fun loving. Not pushy at all. Very encouraging for all activities. Never seen so many people getting involved. There are organised activities throughout the whole day from 10am. The food os delicious. Lots of tagine and moroccan foods to sample which were incredible. The rooms are spacious and well equipped. The staff are all friendly and welcoming and polite. Any minor issues with rooms were dealt with immediately. Non stop drinks all day with plenty of bottled water included. The pools are enormous so even when there are a lot of people taking a dip, they're not overcrowded. Will definitely be returning in the future. Excellent value for money.

I am about to stay at The Ryads parc & Spa for the 3rd time with friends. The first time we had an amazing room with 3 adult size beds and a spacious room, food was great and pool side very relaxing. The second visit we had to move rooms 3 times as we were put into a room with a double bed and a pull out small sofa, the next room had a double bed and a child’s bed, then finally a room with 3 adult size beds (we are all ladies over the age of ‘40 something’ which you would have seen on our booking form) so a comfy bed is important to us 😀.) We are due to arrive next Friday 1st August, I have emailed reservations and sent a message via the messaging form over 2 weeks ago but no reply. I have called but the phone was put down on me. Could someone please respond to my email that I sent on 14th July as this trip is for my friend’s birthday and we would really like to have a great room & appropriate sleeping arrangements this time. Thank you Teresa

Everything Food was good All the facilities Clean

Cons: Price was was a bit steep Air con didn’t work in both room. One was fixed but was waiting for the other Air con to be fixed.

Amazing stay - ignore the bad comments. All staff were amazing, friendly and very helpful (reception, security, bar staff and animation team). Those behind the reception desk even recommended places to visit outside of the hotel - which was great as we were a bit unsure. The staff were quick to help if you had any issues. Water was available all day for you to grab from the bar. Animation team were excellent - a range of activities including Moroccan tea making, aqua gym and evening entertainment. They put in a lot of effort. The hotel provided a shuttle bus service and a taxi service - the shuttle bus less than £2 a trip. Rooms were really modern - the dining room, seating area and pool areas all lovely. A wide range of food for all guests. There were two areas to eat at lunch time - one directly next to the pool. An excellent stay and would highly recommend. It was about 20/25 mins away from the centre. Excursions were also organised by the hotel. Thank you Ryads Parc.

Arrived home yesterday. Had a lovely relaxing stay . On arrival we had to wait till 14.30 fir our rooms. Had lunch and pottered about. First rooms given were not great and unclean. Requested to be moved and was done straight away . Next two rooms lovely. Lots of space , fridge, air con. Beds comfy. Food areas fine and lots of choices. No one goes hungry. Drinks not lots of choices but it is a family hotel. Pool is amazing and plenty of sun beds. You can hire pool towels and refresh daily. Deposit given when leaving. Staff are all friendly. Animation team are fantastic and make sure everyone happy and feel welcome. Shuttle bus from hotel to market run all day. Roads are crazy and lots of bikes. Market is so busy and plenty to see and buy . The smell of spices amazing. Just be wary and keep valuables close to you. Pick pockets including children . Don't shake hands with men as next thing monkey on your shoulders and they demand money . Tour guides very pushy and can charge you lots of money . It was nice to experience the market. Quad biking is fun the men of my family said and can book at hotell for plenty of different trips. ATM at hotel and a small but packed shop. If your looking for relaxing holiday this is perfect plae. Spa treatments available we did not go but heard from others it was really good. Hotel is about 25mintues from centre and is surrounded by desert. Lots of ants at hotel but outside in sand/grass areas . None in our rooms. All the staff work hard . It would be very quite and boring without the Animation team at night. Those guys are amazing, full of energy, friendly and involve everyone. Overall had a lovely stay and enjoyed it.

Staff were friendly especially the entertainment side. Rooms are cleaned daily which is nice, and are a good size. Breakfast had a nice selection of food.

Cons: Pretty run down hotel, lunch and dinner is terrible very poor selection. The pool are was quite dirty, along with some parts of the room. My bathroom sink and shower had drainage issues so kept flooding

Currently staying at this hotel. I never usually write reviews and I wouldn't complain over much but this hotel is AWFUL. The rooms are so dirty, the cleaner has cleaned it daily but it doesnt look like its been touched. The balcony is disgusting and has not been swept once. When your in the bath the paint or whatever it is on the bath flakes off into the water. You cant use the shower because it falls off the wall. The air con is crap it barely works. Our view from the balcony looks like your staring out onto a tip/dump site. The staff are extremeley rude. Not friendly at all. When you ask for something its like a chore for them to actually do their job. You shouldnt feel awkward asking for a drink or anything like that when youve payed for all inclusive. The food is horrible, me and my sister have lived off jam and toast and boiled eggs on toast for breakfast and chips for dinner and tea because there is nothing else that is edible. You go in for breakfast and there is a sign for boiled eggs but everyday I have had to ask for them and wait for 5 minutes for them to come out, the first day was even worse, waiting around 20 minutes. The alcohol? NEVER IN MY LIFE have I seen such poor choice of alcohol options. The cocktails are non existent, its basically vodka, gin, rum, whiskey with horrible 'juice' or pepsi/orange/7up and you can just taste the alcohol which is the cheapest most disgusting taste. I bring the squeezy concentrated cordials to have with my water and ive had to use that in the drinks to make it taste OK. Its that bad it makes you not want to drink atall and we enjoy having drinks in the sun on holiday. Ants are everywhere! We found a dead bird near our room this morning so we told the worker that works in the garden areas and he kicked the bird, laughed and walked away. My sister has a water bottle of her own and she likes to drink out of that but EVERY TIME (LITERALLY) that she filled it up with water the staff told her no she needs to go to reception for bottled water. A few people we have spoken to said they have had a stomach bug from the food. 3 girls actually booked flights to go home 3 days earlier because they hadnt eaten since being here. The sunbeds that you spend most of the day on are the most uncomfiest things ive ever sat on. You cant sit in a comfortable position because of the plastic crappy beds. We had to bring cushions down from the room to get a little comfortable considering your on them all day. I love my holidays, I go away around 5 times a year and I am not picky atall but this experience has been the worst experience of my life and were only half way through. Positives = The gorgeous weather, the pool is a good size and the entertainment staff do alot throughout the day to keep you entertained. The night time entertainment is non existent. I dont know how this hotel has any stars, it should be -10* Would NEVER recommend this hotel to anyone to stay at. If you do come here you will understand this review. This is the first time that we cant wait to go home from a holiday.

3* at best. Food is awful same thing every day and it’s all so dry. Ants everywhere including drink machine in restaurant. Air con hardly works but makes terrible noise all night keeps you awake. Beds are rock hard. Got told told we had two double beds got 2 singles and a sofa. Shop just makes up prices make sure you check as tried to charge us nearly £40 for a few snacks and a drink. Wasps everywhere. Cleaner doesn’t leave enough towels every day. All round disappointed will not be returning

I rarely leave reviews, but my experience at this hotel was deeply disappointing. From the moment I arrived, things felt off. Check in is at 2:30 which when we arrive around 12pm from an early morning flight leaving us in the heat with no real place to change, when we eventually got the keys the rooms were so underwhelming with one of the rooms having 2 single beds when one of us was 6 foot 5 and the air conditioning wasn’t up to scratch essentially not having the ability to adjust the temperature or the ability to open the fridge essentially rendering it useless. One of the rooms had ants everywhere upon arrival and the room whilst clean had so many bugs coming from the french door. The bathroom and most importantly the shower was super disappointing with the shower head falling off for two of the rooms and the water pressure either going all over the floor or not even able to reach the person showering. The meals was the worst part of the resort essentially giving us a food bug for over a week since we’ve come back into the UK, from other reviews the food is usually below par but 3 of 6 of us had a negative experience in terms of food with the food being constantly reheated, up for debate wether it was fully cooked with some of the omelette being on the grill for no longer than 1 min and tasting like plastic on our last day really really disappointing. As well as this the resort was advertised as accessibility friendly which is one of the main reasons we went for this hotel with one of the family members in a wheelchair however he couldn’t access the bathroom because the doorway was too narrow as well as the slopes having aggressive jumps which can prove to be quite unsafe. Overall, this stay was not worth the money and the hotel is not worthy of 4 stars. I don’t aim to come back and I wont recommend this to any person looking to visit marrakech as this was one of the worst holiday experiences I’ve had for a very long time.

just returned back from a great week at this hotel check in was very easy and as room wasn t ready will were told we could have lunch then return to pick up room key . the room we had on the first floor was very nice with daily house keeping .. the waiters were excellent also i found the gardeners very polite and every day from early morning they were always cutting the grass etc . and lastly i have to say what a great animation team are at the hotel special mention goes to Bashir who i became friends now for the negatives the main pool tiles are grennish in colour the poolcould do with a deep cleaning of the tiles also the the gym could do with a new multi gym the one there has not been maintained the cables dont run smoothly and also the cabenas are broken would could lead to a very serious injury to somebody whilst using equipment with a little more updating this hotel would be 5 star

This place is clean, lovely, and spacious, and we thoroughly enjoyed our stay. However, it heavily caters to French guests rather than English speakers, with the majority of the staff communicating in French. The entertainment is also primarily in French, which is understandable given the location in Africa. Additionally, the drinks were excessively strong, and we experienced two occasions where they ran out of ice, which resulted in us being unable to get some drinks. Overall, the staff were welcoming, and we had a pleasant stay. However, I believe the holiday was advertised differently than our actual experience.

Absolutely amazing experience the staff are super helpful the animation team work non stop trying to keep everyone happy. The food was amazing and would suggest that the food in the Medina was much better than the poolside bar for lunch. there is something for everyone and its freshly prepare with a number of live cooking stations in the Medina. The poolside bar also does fresh kebabs every other day but the queue is quite long and you could have walked the Medina and eaten in the time it takes to queue. The room was just like the pictures we pair a little extra for a suite and it did not disappoint. the staff where super helpful and any minor problems like accessing the safe where swiftly resolved. There is a very diverse group of holiday makers in this resort from small groups of young single to families and a good mixed of different nationalities. I think the hotel do an amazing job of placing similar people in the blocks together as everyone in our block was really quite and there was very little noise from the other occupants of an evening. The medina staff are really helpful and Nabil one of the waiters took care of us every evening was always happy to see us smiling and quick to help us at our table. The only downside would be the sunbeds round the pool are really uncomfortable either take a lilo or invest in one on day one from the hotel shop, they are allowed in the pool and definitely worth investing in. I would definitely go back to marrakesch aas ther is still so much I'd like to do ther and this would be the hotel I would stay in

We stayed as family of 2 adults and 2 children (8&3) had my parents with us also in a separate room but same block of rooms. We stayed in a suite with twin beds and a double in a separate room. the rooms were adequate but basic. Lacked somewhere to actually sit bar a dressing table chair. A sofa would have been good. Balcony was okay, light fixture broken and bird poop all over balcony rail. 2 aircon units in our rooms, one in each with beds. Bathroom was ok, no plug for bath but we only shower anyway. Didn’t use hairdryer. No towel saving of sun beds is a rule but we popped ours out on the way to breakfast and then we went back to the sun beds after and that was okay. Pools are good, one small one for toddlers - my three year old could stand up and play without any armbands. One medium sized pool (I am 5ft could stand comfortably). Big pool with varying depths. Food for us as moderately fussy brits was pretty dire. Lacking majorly in labels, no idea what we were eating. No kids table, even the pizza wasn’t plain any night we were there. Pool food was okay, I believe it to be reheated/ reused food from the night before. Some nuggets and burgers etc. drinks were okay, local spirits and san Miguel lager. Soft drinks came out of bottles which weren’t exactly cold. Animation team were v good, always had things going on. We didn’t enjoy evening entertainment but we were perfectly happy sat outside listening to the music in our little group. Didn’t really see any bugs other than ants on the main walkway and the flies around the pool (irritating but not hotels fault). A couple of cats on the site, we loved them! We were quite far away from the main area but that was fine, meant we had quiet evenings to sleep. Tipping will get you better service. The star for us was Mouad in the dining room, we are a family of 6 who sat in the same place, we tipped him a little each night and he was super attentive and lovely. Setting our table with water/bread/ice. Getting wine and lemonade, nothing was too much bother. Even when my 8yo spilt a whole plate of spaghetti bolognese. We even made friends with a family of 4 and he noticed and set them a table with us which was just really lovely of him to notice. We took one trip into Marrakesh (15dirhams each return) very bumpy and hot journey. Basically just got dropped off and left to our own devices, however on arrival a ‘tour guide’ will attempt to get money from you to show you around. Would maybe be handy if you don’t have plans. We did get lost and lose our pick up point, luckily I had taken pictures and could use my picture location to find our way back. There is wifi throughout hotel. There is a tourist tax on arrival, payable to hotel desk. I would recommend this hotel to my family and friends but with a few tips/warnings. I wouldn’t recommend to families.

Such an easy holiday with kids (6 & 8). This is our second visit after a successful trip last year. The kids loved the pool, ice cream and the kids mini disco in the evening. We loved the family room which gave us some space. The warm welcoming staff who looked after us well. The nice touches like iced coffee at the pool and fresh pizza ovens in the restaurant. Plenty of good food options and choice of cocktails. The Moroccan sunshine did its thing and we had a great easy week relaxing as a family by the pool.

Good hotel it’s not a luxury hotel but it’s clean and the people and entertain staff are amazing variety of food but it’s not the best other then that can not fault it

Clean and well presented but out of place middle of no where

Cons: Location Food was stone cold Very bland No taste Cared for the elderly No snacks available

As a solo traveller and a tourism operator myself, my expectations were high. I was not disappointed. The resort was clean, the staff were super friendly and the food was excellent, with a wide choice for all tastes. I think some of the past reviews on the subject of food were a bit harsh. Brilliant place for families to go I would say, a ton of arranged activities, kids club and a huge pool with plenty of sunbeds. Hotel Management visible on a daily basis and seem to be taking great care of the place.

Cons: Location is a little far out, 20 minutes into the centre, but a shuttle running almost every hour on every day, and actually it was a relaxing environment. I didn't mind being a bit out - Not in the middle if hustle and bustle if you didn't want it. Only downside was that the reception operation was not as slick as the other departments., I had to change my booking, called 7 times, wasn't sure that my room was held for me as I was 2 days late in the end - but no reply, nor from booking.com!!! - and on arrival my greeting was a little low key. I got handed over to another person as the first person couldn't find my booking. The staff weren't rude, but were no where near as friendly as everyone else.

Everything. The staff were so nice and sang happy birthday and brought a cake for me and made it special. The buffet was food. I also loved the entertainment room with the Dj for adults

Cons: Nothing

Stafff were so rude to me and my family

Cons: Staff behind

Excellent staff, from the reception team, special mention for Hayat, Flash in the restaurant at dinner, the bar staff and what a wonderful animation team, they made our holiday extra special. Wonderful couples massage, once again the staff were excellent, just the cats roaming around and sleeping on the furniture was a problem

Cons: All meals became boring, with many dishes being presented on consecutive days/nights. Sun loungers need a good clean and cushions. Ant powder needs to be used to control the ant population around the pool. A kettle and cups in the room would be a very nice touch.

Rooms are fine, perfect for a little break. Nice pool. Friendly staff

Cons: Food can get a bit boring. Night time entertainment is very loud, too loud!

Comfortable and spacious room- helpful staff.

Cons: Not at all as tranquil as described on the site. Ideal for someone enjoying the typical all-inclusive standard buffet food , lots of drinks and noisy karaoke evenings - not so ideal for what we were hoping for.

The hotel has a lot of greenery, nice plants to look at and that’s about it. The pools are incredible to look at but only if you enjoy ice cold temperatures even when it’s 30+ degrees outside. Heating the pool ever so slightly would go along way Fresh pancakes where the best thing about the hotel

Cons: Pools temperature = ice cold You won’t see a single person going into the pool unless they need an ice cold plunge. Buffet extremely bland and flys all over the food. Towels and bedding extremely worn out. They don’t offer you a kettle in room or have any irons you can borrow or rent. Bellboys don’t exist, they make you drag your own suitcase to your villa which could be 20 mins away from reception and having to carry it upstairs (no lifts). I paid well over £300 a night and didn’t expect this service! Hotel is down a broken road so expect whip lash every time you drive down it.

Nice clean and enjoy eco

Cons: Good value for money

Everything

Cons: Language barrier we ended up withdrawing money instead of swipe and it cost us a lot

It’s spacious resort overall and has a large pool area. A lot of food options.

Cons: The rooms badly need upgrade. The bathrooms are rusty and rooms are outdated. The kids club is in absolute bad state. Toys are broken and dirty. There is no playground. Far out of town.

Nothing

Cons: Food very poor. Room-Fridge didn't work, AC dripped big pool on floor, Took 10 minutes for hot water to come through, No hand rails to get in and out of shower (death threat). Paths around complex-Some slaps and concrete missing in the crazy paths (easier to walk on grass). Bar men kept asking and pointing to tips jar. Pool-no steps into pool only ladders and music boom boom bang bang all day not relaxing (headache time) Sunbed had no cushions. I e-mail hotel 2 week before stating our arrival would be at 11pm and asked if any food or drinks would be availabe (NO REPLY) we got there and quess what everything shut up.

Very disappointed. Charged totally different rate when paying at hotel. 80 pounds difference compared to rate advertised through booking.com.. Card machine not working so had to withdraw cash from.ATM. This is not what I wanted to do. Hotel not accepting responsibility. Rate must be the advertised rate when accommodation confirmed not what hotel fancies charging you on the day. Still in dispute with both parties. Rooms noisy. Food basic The only bonus was the weather

Pool area was exceptional all and all a great experience

Cons: If I had a complaint it would be they could do with matrices for pool beds

The Hotel is about an hour drive from the airport in traffic and 30 mins from the city centre. A shuttle service to the city is provided by the hotel for about £3 return po which is great value. Limited spaces so book at reception early. The layout of the hotel is great, rooms are in blocks rather than within the main building. Rooms are basic but spacious with large bathrooms with twin basins and lots of space for all your toiletries. Mini shampoo and body wash and soap get replenished daily along with towel change. Satellite tv has few English speaking channels and lots in French. Mini fridge in the room is welcome but there are no tea/coffee facilities in the room so pack a travel kettle if you like a morning coffee on your balcony. Wardrobe is huge, hairdryer provided but no full length mirror. By the pool the sun loungers are those hard plastic variety so pretty uncomfortable if you don’t rent an extra towel or have a thick one of your own. Pool bar is handy and you can get a beer, water, coffee and their own brand cocktails. Entertainment team are fun but it’s not on par with all inc 4*+ hotels in the med in the evening. On one day the bar ran out of white rum which is poor for a hotel. The coffee machines offer excellent coffee and they are in the terrace bar, restaurant and pool bar. Food is not what we came for so our expectations weren’t high and just as well. Salad offerings are pretty tasteless and limp, the restaurant does have extraction so it’s smoky from the cooking, vegetable dishes are a bit meh and the meat dishes are quite heavy in the heat. There’s always some pasta options, pizza. Try little and go back for more of what you liked as some items are bland and others too hot. There’s is no bar in the restaurant more of a counter to get wine and then soft drinks and coffee. No beer or cocktails there. Breakfast offers all variety of eggs and meat and cheeses, cereal and local dishes. Avoid the porridge! Despite oranges growing on trees here, the fruit offering is poor and more of a 70’s fruit salad mash up. Lunch can be enjoyed in the main restaurant or the poolside restaurant and it’s better than dinner. Teatime snacks in the bar by the terrace is simply reheated left overs from lunch so you can happily give that a miss. If you’re a sports fan there’s sports bar near the terrace. Rida the love holidays rep is fantastic! You must book the quad bike / camel ride Arabian night and £65 a person is more than others you might find but it’s got far more to offer, the entertainment will blow your mind and a lifetime experience. Shop on site is crazy expensive as you’d expect. The spa is fab and a mani/pedi will set you back about £40 which is good value and it’s a full pamper experience. You don’t need your best dress or good shirt here, very T-shirt and casual but do go and book one of the many outstanding restaurants in the city for a dressy up night out. Last shuttle bus back to the hotel is 10.30 or expect to pay £30-£40 for a taxi each way. There is no disco bar so when the bar closes at 10.30 ish then that’s your lot. Wise to get something on duty free if you like a nightcap in your room before bed. The most surprising thing is the abundance of single use plastics. Literally everywhere. Pool bar, terrace bar.. plastics everywhere

Brilliant holiday can’t wait to return would defo recommend it don’t hesitate to book it we enjoyed every second of it and the food is great the staff are great the location is great so definitely book it and thank me later cuz u will love it cuz we defo loved it

Just got home after a short 3 night stay. Lovely hotel and staff are very friendly. Variety of food options from traditional dishes to English food. Rooms are clean and fresh and get cleaned everyday (only down point I have is the beds are too hard, personal preference, no kettle for tea or coffee) Pool is spacious and several sunbeds, never had a problem getting one. Exclusions are a must and are well worth the money! I will definitely be returning :)

The rooms were decorated nicely

Cons: The staff were very rude, food was awful

Everything

Cons: Nothing

We have just got back from a fabulous week at this hotel. The checking in was easy and quick, staff directing us to any day out trips etc. My husband had been before with a mate for 4 nights. He recommended we go back for our next trip. I was not disappointed. The room was lovely, comfortable and clean. The room was serviced everyday The food was lovely, lots of choice, lots for vegetarians and vegans ( we aren't ) . Very efficient staff in the restaurant. The bar staff were fabulous and funny. Well staffed at all times. Staff were constantly cleaning the public areas, tables etc. Entertainment was better than most hotels we have stayed in, and they are all really friendly and will help if you have a problem. Activities in the day if you want, tennis, boules, poolside exercise. Also a Gym if you were that way inclined. Will we go back, of course we will. Thank you Marrakech Ryads Parc.

There is no dressing gowns there’s no kettle coffee or tea facilities there’s nothing in the fridge. The food doesn’t take English. There’s no snacks only peanuts and olives. Entertainment is no good. Do not recommend. Please don’t come waste of money. M mouldin your bathroom. Just nothing here so boring.

Absolutely outdated place. Out of the town in the middle of nowhere. No taxi available no public transport too far from town.

Cons: The building is outdated. Not good as the photos shows. It’s a big scam.

The property was huge. Seems like there used to be a great property managed by good staff but now neglected. The infrastructure as such and the rooms were spacious. Around 35 minutes away from the city centre with shuttle offered on some 15 MAD each. Swimming pools were nice and big. Out of two one was slightly heated. Property was scattered with good garden spaces. Entertainment team needs special mention. They are the highlight of this hotel. If it was not their performances, activities and games, I would not even waste my time give any review to this hotel.

Cons: 1. There is no room service in the hotel. We called the reception for some water and they bluntly asked us to come to reception for water. 2. There was kettle provided in the room. So even for getting hot water, you will have to walk 5 mins to the reception which was a pain. Hot water kettle is the basic facility in all the hotels including budget hotels. Especially when the rooms are away from the main reception area, hotel must provide hot kettle to make tea and coffee in the room. 3. When I approached the reception to ask for kettle and other services they gave a very cold response. Except few staff at reception all were not very receptive to our suggestions. 4. Food was not up to the mark. Not much varieties specially fruits. Looked like some of the left over dinner dishes were served next morning in the breakfast. Dishes were repeated. The staff did not understand the language and also was quite rude sometimes. The food offered next to the swimming pool had a different chef ( some old lady) who was good. 5. We travelled with kids. There is a kids club which was closed most of the times and not have much to offer. I was amazed that with such big area, the hotel did not bother to have kids play area with some rides or swing. 6. Vegetarians beware!! The eggs were cooked on the same plate on which they cooked chicken, beef and fish. My wife and other friends were purely vegetarian had difficult time because of this. In toto this hotel is not worth spending £200 per day and All Inclusive is a sham. Because we had to step out and prefer eating outside food. It is better to go for non inclusive hotel near city centre with better services. For Indians- Go for a restaurant called Clay Oven in city area. The food is delicious with great service.

Hotel was good food was good not much going on but if you wanted a relaxing time place to go

Cons: Location miles from anywere

Great staff

Cons: Cleaning can be improved

I liked the large clean territory of the hotel. Quite tasty varied food. The animators did their job well.

Cons: The room is very dirty. The towels were dirty gray and full of holes. There were three towels for a group of 4 people. We had to go to the reception twice to get another towel. The toilet didn't work, but they fixed it by the evening, but the water in the sink and bathtub didn't go away, no one cleaned them. The spa complex is terrible. They put dirty smelly towels on your face during the massage. Instead of a massage, they smeared a liter of oil on your body and covered you with another dirty rag. There was no way to wash it all off, since the only shower in the entire spa had only ice water. The sauna and hamam were cold. Other people's underwear on the terrace, where you can supposedly drink tea, which was cold. I don't recommend anyone to go to this spa.

Staff were all very friendly and helpful. They booked us taxis into the city...highly recommended pre booking Marjorelle Gardens. We enjoyed relaxing by the pool and the trips we booked at reception were great.The hot air balloon was fabulous and not far from hotel.The spa was worth a visit especially on a rainy day! We had the Hammam which meant we could use the sauna and heated pool which was really warm.Gardens were well maintained.

Cons: Food was plentiful..some strange flavours..Not always hot but we always found something we enjoyed..even if it was the just the bread. Too noisy with the entertainment...very enthusiastic but turn the volume down!

The building was beautiful but run down.

Cons: The service was awful, the food was awful, not just taste but cooked really badly. The coffee was spat out after the first sip, tasted like the dirty machine had never been cleaned. The kettle took over 5 mins to boil and you’d have to boil your own water and queue up. They ran out of bread for toast. The breakfast staff were so unfriendly. We had ants in our bathroom and they did nothing about it. Our phone didn’t work at all. Our room wasn’t ready after they made us wait till 2:30pm, they were still cleaning it and we had to wait outside. They took another hour to drop off our suitcases. They wouldn’t let any other taxis drop or pick us up, if it wasn’t booked with them (for double/triple the normal price) you had to walk all the way out of the resort’s main gate to be picked up. Location was far and the road leading to the hotel was really scary as it only fits one car but is a 2 way road and has huge trucks passing by regularly. I could go on.

It’s a big and beautiful space. I went with my sister and her kids and even though the weather was cold on most of the days, we still had a great time. We enjoyed the array of options during meal times and the staff at the restaurant and the bar were kind and friendly.

Cons: We complained that the phone in our room wasn’t working and it was never fixed until we checked out. Most of the staff don’t speak English so communication was hard. Even though the room was cleaned daily, it was never really clean. I’m not sure the cleaners actually sweep the room. Also, the rooms look nicer in pictures than in person.

Beautiful pool area and spa. Although spa entrance is extra. Away from main city if want to avoid the crowds. Shuttle service. Good all-inclusive food options mainly.

Cons: Rooms & bathrooms little tired/dated. Food at lunch/pool snack bar awful. Cold/dried up nuggets and dry chicken. Not many options for young or fussy children. Use main food hall for all meals. Didn’t find staff particularly warm or friendly.

Not a lot to do here if it rains but the staff were friendly and helpful. Our room was kept spotless as were the outside spaces. They would benefit from new towels in the rooms but overall a pleasant stay.

The property is very clean and well maintained apart from the gym. It’s definitely a 3+star at best

Cons: Gym not clean and equipment old. Beds are brick hard. Dubliners cheap plastic very uncomfortable

The rooms were fabulous and we really enjoyed the food - excellent range of traditional dishes and the vegetarian in our party was extremely well catered for. The shuttle bus was very convenient and the views of the mountains were lovely.

Cons: The entertainment in the evening was too loud for the relatively small January crowd. I would suggest more relaxing music in earlier evening. However, the loud music was not an issue from our bedrooms at all.

A lovely hotel to relax in and set away from the hustle and bustle of Marrakesh. A shuttle bus could take us in the centre of the city if we needed to go - various times during the day/evening. This was a nominal cost and well worth it.

Cons: The mattresses were hard but the rooms were lovely so we still enjoyed our stay.

Good wifi everywhere which was great!

Nice swimming pool, nice spacious room with comfy bed. Quite a diverse international food options. Friendly and helpfull staff

Cons: I think if i would stay more then 2/3 days the food would start to bore me. It is ofc advertised as such, but its quite some distance to the town. There is a shuttle service for 30 dihram for two ways.

The food was amazing, the rooms were comfortable and roomy. The spa amazing

Cons: As an all inclusive, bar snacks should be available at all times. No food available in-between meal times. Not much variety of alcohol drinks or soft drinks very basic. As a January visit the hotel was very cold. Only heating in bedrooms. Our room had like warm water unable to get lather on soap.

It was beautiful, staff were helpful and polite, great customer services. The food was Ahhh-mazing, great variety and tasted yummy, breakfast, lunch and dinner. Only negative was issues with AC in the room, it was on and cold, we tried turning on the heating function but didn’t work, it took us complaining twice before they were able to sort it. The first night sleep was really bad because of the cold, aside from that it was a great experience.

The staff were quite friendly and service was quite good. We liked the fact that they had included a heated pool for winter time and there were also some other food options if you missed breakfast or lunch. They had also included these sports centre areas and provided equipment and card games to play by the pool. The buffet was quite good with different food nearly everyday. Theatre was very good. Kids liked it very much .

Cons: No Muslim shower in the room. They could have added a bit more to the outdoor shows and provided a variety of dances instead and made shows more interactive. More kids activities could have been better . .good food variety . There was no plain coffeee in restaurant . You press cappuccino latte and u get chocolate mixed in it .

Everything, loved my room beautiful resort, amazing food

Cons: We stayed here in December and the weather was a bit cold since the outdoor pool is not heating we couldn’t swim all through our stay

Nice big hotel, big pool, nice gardens. The room was spacious and comfortable. Quiet during the night. Plentiful breakfast. The shuttlw bus to town was well organized. Overall a relaxing stay.

Cons: Food wasnt to my liking, some options during lunch and dinner didnt look/taste fresh. The bed was very hard. Location - the hotel was in a middle of nowhere and about 20-30min ride to the Medina.

The price was fair

Cons: The mattress was so bad and not comfortable....I believe the hotel needs a real deep renovation...

The size of hotel and pool were massive and nicely spaced out

Cons: The fact that they wanted me to take money out of their ATM to pay for hotel as their card machine not working. I would have been charged a fortune.

Food was great if your into Mediterranean and salads. However, if staying for more than 3-5days it can get a little repetitive. The entertainment staff are the highlight of this stay, especially Yusuf the dancer and Ayoub the daytime bar man.

Cons: The location let this place down the most. It is way out of town and to get to town you have to pay extra which i think is unreasonable if paying all inclusive. Also when i checked in no one showed me to my room in a very large and confusing layout hotel. So with my luggage in 30+ heat i had to navigate and find the villa and room myself. This experience put a downer before my holiday even started; This could of easily been missed if someone just showed me to my room.

everything

Cons: nothing

Excellent service all the staff were very accommadating, lovely place.

I had an absolutely wonderful stay at Ryads Parc. The staff were incredibly welcoming and attentive, ensuring every detail was perfect. The animation team was amazing—they brought so much energy and creativity, making the experience unforgettable

The pool and the entertainment, the whole ambiance is great

Cons: The cleanliness of the rooms, the towels are outdated and d net curtains look dirty

The swimming pool, reception area was nice.

Cons: Far end of the hotel is tired and the gardens too. Restaurant is like a noisy canteen. Pool snack bar, food was cold and hour before it closed and hardly any food, staff on their phones and disinterested in serving, clearing tables.

hotel itself and staff are very nice, good place to go and rest! its a kind place for go back!

Cons: the buffet menu, not much variety of meats, 3 days i spent there, was all days same protein meats on buffet! the drinks was a little poor too, only machine juices and sodas, nothing fresh like fruit juice.

The layout of the hotel and the individual rooms. The facilities available. The choice of food. The family entertainment team.

Cons: The time span of some meals e.g.breakfast finished too early. The bar could have stayed open later, 11.00pm should have been say 12.00pm

Very friendly resort, great staff. Nice rooms with plenty of space, balcony or terrace, lovely pool and lots of sunbeds with shady spots for me! Wide range of tasty food at every meal to suit all tastes and no shortage of good quality drinks. The Halloween show we saw was really good fun and we thoroughly enjoyed all the trips we booked with the hotel around the area.

Cons: There are no prices on anything in the hotel shop which meant they changed depending who was working there. Also, it would have been very helpful if they stocked a few basic medicines.

Clean and spacious hotel. Great food spread and options.

Very good food and big swimming pool

Cons: Poor WiFi in Ryads

Cons: This place is not safe for lone females. A friend and I stayed here last weekend and both had a room. At 2am 3 people entered BOTH of our rooms as were given keys by housekeeping. We tried calling reception after shouting at the people to leave our room and didn't get an answer. We went to reception in the morning and they said they would check cctv and get back to us (no apology) we went back to reception a few hours later and they said that house keeping had given these people keys to our room in the night and if I want to make a complaint I need to do it via booking.com. Again, no apology whatsoever on how scary this was for us both sleeping alone and having people enter our room while we are sleeping. I have since contacted booking.com and am yet to receive a response to my complaint. If you still want to stay here after reading this then please bolt and put something in front of your door at night to keep safe.

Great Swimming Pool, Amazing Food, have been all over the World and this is without doubt the best selection of food i have ever seen or tasted, just exceptional. This is a great place, would 100 per cent stay again and highly recommend to anyone,

Cons: I think maybe a bit far from the main town, which i think is maybe responsible for some of the negative reviews i have read!?

The food was very good, so were the drinks, wines and cocktails. The rooms were very tasteful, but a long walk to restaurant. Pool was beautiful. Bus to city well organised.

Cons: Entertainment wasn’t great. The crowd seemed to want to dance and have fun but the DJ had other ideas. Also the bar closed at 11pm regardless of the people queuing for a drink, which I thought was a bit off. However the bar staff were fun and engaging.

Food, staff, pool.

Cons: The hotel needs a renovation. Many things in the bedroom were broken or in need of a repair: for example: the bathtub paint was peeling off, the key card holder in the room‘s entrance sometimes did not work, etc.

Good selection of food, modern rooms, pool is lovely, great service, ascetically pleasing

Cons: Air con broke reported and no one came to fix it.

Most unhelpful staff, the description of the resort on Expedia is exaggerated and not true. I wouldn’t recommend this resort, as there are many available which are far superior at this price.

Food was excellent all week. Healthy options, lits of variety, fish, meat and vegetables

Cons: Some of the alcoholic drinks watered down

The staff were mostly kind especially at their restaurant!!! The property was perfect especially for a family! It is 25 minutes away from the centre but the whole ambiance of the hotel is perfect for a family!!! The food was great…variety of options available in each meal!!!

Cons: Nothing!

Accommodation was spacious and clean. However, there was no functioning telephone line, no wi-fi and AC was not working. The staff were most unhelpful and most couldn't communicate in English. The al-a-carte restaurants and bars (as advertised) were permanently closed. There was only one dining option in the restaurant which was abysmal. The swimming pool was nice and the evening entertainment was of average quality. I wouldn’t recommend this resort as there are many available which are definitely superior, at this exaggerated price. Not going back.

- Its security; It was away from main roads - The scenery: the flowers and plants are so beautifully decorated around the hotel. - Very spacious - Clean

Cons: - At the reception lack of people who could speak English

Really good stay! All the staff work really hard! Abdel at the terrace bar was great. Area to improve, they kept running out of ice at the bars

Easy to answer, the swimming pool was great, lively, great music and kids entertainment

Cons: From check in to check out the entire stay was filled with issues. Upon check in, got to our room, and didn't have bedding or towels. Took 2 days to resolve bedding for my child, the AC unit leaking onto the bed needed repairing. Room cleaning standards were poor, bed done but that was about it. First affernoon got back Into the room and saw the door doesn't lock, it was 5pm, and called reception to say I will not be staying in the room if the door doesn't lock, to be told its fully booked, but rooms were available online. 10.20pm someone arrives to fix the door lock, partial fix done, now needed to lift the door to be able to lock it. Food was terrible in variety to taste, great if you like being told how much you can have, wouldnt call it AI. Chipped plates, to dirty glasses. Day prior to leaving arranged a taxi to the airport with the hotel, morning of departure, reception guy says do you have a booking. His on the phone trying to arrange a taxi, little did he know I am fluent in both French and Arabic, then tells us the driver is running late, but it wasn't booked in the first place. Almost missed our flight.. Stay somewhere else if you would like a safe, hassle free relaxing holiday!

Lovely hotel, enormous pool, plenty of room and sun beds, very friendly and helpful staff. Fabulous time!

The breakfast was good. There was quite a selection .

Cons: The facility was good but could have been more comfortable. The room was ok but it needs updating. I’m a disabled person and I found it very difficult getting in and out of the bath. It would have been good to have a proper shower room. I didn’t like the noise that carried on late in the night prevented me from sleeping before 12pm

Clean accomodation, excellent attentive staff, fun swimming pool, plenty of food choice and fabulous weather. What more could you ask for! Fantastic family holiday! Kids absolutely loved it!

I do respect peoples culture BUT at least let people have options it’s HORRIBLE!

Cons: The food! Lack of facilities Gym is very much ill equipped

Poor selection

Cons: Food, drinks

Overall a lovely hotel. Very clean. Plenty choice of food to suit everyone. Loads of sunbeds and no one coming down too early to get one. This made it very relaxing. Majority of the staff very friendly and helpful. The entertainment team excellent. They work very hard. Would definitely recommend.

Cons: It was a distance to the centre of Marrakech so you needed to get a bus or a taxi there. On many occasions the card to the room would not work and it was a trek to the main reception each time to activate. The space while is excellent is also a trek back and forth to the rooms and the main dining areas. Lots of what looks like wasp during the day. Did not appear to sting but liked the sweet drinks. They were a nuisance. They disappeared at night and the flies come out. Very breezy at night bring a cardigan or something warm to wear.

I liked how clean and spacious the rooms were, there was a balcony in both rooms. I liked the times for breakfast lunch and dinner. The animation team was friendly and had many things to do. The swimming pool area was clean and tidy, the bar staff were pleasant. The area around was maintained. I liked how check out was at 12pm - gave us time to get ready and enjoy the morning without rushing.

Cons: There was a problem with the electrics externally and it was turned from 11am till about 4pm which caused us a lot of problems, there was no light no AC so it was difficult to get ready, when this was raised with the reception staff they were rude, We spoke with a manager (that the time he told us he was but then we found out he wasn't) he said that he will allow us to use the facilities the following day till were leave - this included the pool and the refreshments, however they told me when i checked in that i had to check out at 12 and i would be able to use all the facilities till i leave. The manager offered us the room till 5pm as that is when we were leaving. There was no apology for the inconvenience - just told us to get on with it and no one else is complaining, so i explained that one of my friends wasn't too well on the Saturday and needed the room, but they just shrugged their shoulders. There is a massive language barrier with the staff in the catering area, I'm a vegetarian and they could not explain the dishes and there was no name of the foods. Some staff were pleasant and some were, even though this experience i would go back to this hotel.

the staff cleanliness food & facilities

Cons: bit dated

Spacious rooms, good size bed. Clean. Lovely patio overlookimg pool. Great choice of food and drinks. Good shuttle service beautiful pool and spacious areas.

Cons: Music from entertainment too loud at night.

It’s big garden pool areas

Cons: Bathrooms need major upgrades All restaurants food and drinks poor hygiene Drinks are more water than drinks Not enough things for kids Bothroon toilet not so good Stuff are not that helpful

Food was always fun. Spectacular area :)

On arrival the reception staff were not helpful, charged me 4 x the tourist tax I was expecting to pay. Reception is nice but that's it, the room was dirty with hair in the bathroom, the sunbeds were the dirtiest I have ever come across. Restaurant food was cold, they put fresh food on top of the food already there and not much choice. I asked one day why the food was cold and the lady seemed confused that I asked and she made fresh fries for my daughter. The birds were wadding in the pool, tells me there was not much chlorine in there, round the pool edge was grim, just filthy. Would not recommend

Quartos. . Piscina. Simpatia dos funcionarios. .

Cons: Devido a distancia do centro de marraqueche deveria haver mais horarios so shuttle ida e volta. O horario do ginasio é reduzido. As bebidas do all inclusive sao fracas

We had a great stay here, staff are friendly, polite and very helpful. Room was clean and just what we needed. Food and drinks were good and free flowing. They have a shuttle bus that takes you in to the centre takes about 20 minutes. The pool and activities are great, you can play tennis, Bowels, ping pong and they even have board game that you can borrow, the evening entertainment was really good, something for everyone.

Cons: Can’t think of anything

Very nice hotel with amazing staff, Abdul who works at reception, musa with the tours and the lady in house keeping.

large hotel, lot of green great pool, nice and clean the food was delicious quiet at night

Cons: nothing

Clairement horrible nous avons dû rajouter de l’argent lors dé l’enregistrement, piscine extrêment froide , chambre miteuse , bruits garanties jusqu’au petit matin . Bref à fuire

Great pool area, it was nice and quiet when

Bon rapport qualité prix et personnel très disponible

The property is really great, proper resort with so many amenities and the free flowing food. The bedrooms are super comfortable and clean, and I really enjoyed the spacious room we were given.

Cons: The bathrooms could be better, the shower was falling apart and the toilets didn't feel as clean.

Our 2 bedrooms were both large, well located and very clean, bathrooms also spacious. The pool area is very nice. It's not far from Marrakech and there are mini-buses several times a day. It has stunning view of the Atlas mountains.

Cons: Some parts of the hotel are in urgent need of repair, the room where they do the evening shows is like a wearhouse with old mismatched chairs and poor lighting, quite depressing. The food was repetitive, the plates, glasses and cups were often chipped but still in use. In the restaurant area outside, guests were allowed to smoke while they were eating and we had to withstand the smoke. They were very strict with meal times, which were quite short. Dinner finishes at 9:30 and at 9:15 the staff starts taking everything away, at 9:30 on the dot there is absolutely NO food or drink left and they turn off the lights, even if the restaurant is still half full. One evening we arrived at 9:10, there were no set tables and when I asked a waiter to prepare a table for 3 he simply pointed to a table and, very rudely, told me to get the cutlery myself. Desserts were not very nice, nothing typical available and the fruit salad was prepared with over-ripe fruit and too much sugar, probably in an attempt to mask the taste of old fruit. It's an all-inclusive, but a very low quality one when it comes to the bars. I do understand alcohol is generally illegal in Morocco, but if they are licensed to serve it, they could try a bit harder, all alcoholic drinks are extremely low quality and not much is available. I asked for a "mojito" and was served a strange, dreadfully sweet drink with artificially coloured syrup.

Peaceful ...well organised....good food....

Cons: Location.....more sutable for the French....cuisines and language

Staff are excellent Food and drink are good, Room cleaning is excellent

Cons: 1-The distance to the city center is not as written, but rather double. 2- Breakfast and lunch times should be increased by half an hour(Breakfast until 10:30 And lunch until 15:00). 3- They have a very large swimming pool, but the baby pool is very small and can only accommodate 6 children.

on a plus the staff are friendly and they have a bus to the centre … but book on early

Cons: No hot water for 2 days on arrival. Food is edible but pretty much the same every day. Drinks are low rate and cocktails are just syrup added to spirits …..

Excellent staff food was great drinks all inclusive good beer in bottles lovely rural location. Large complex 2 large pools

Cons: Gym some equipment not working

The breakfast and lunch was great in the main restaurant. Dinner was a bit hit and miss. Despite what some reviews said I found the beds very comfortable, they are firm mattresses but I like a firm mattress, so it's all about personal opinions. The staff were friendly and generally if something was wrong with your room it was fixed the same day. They did seem to be sprucing the place up whilst we were so maybe it would have been an improved experience in a few weeks time. They also replaced the very old and tired towels with new fluffy ones, which was needed and very welcomed. The rooms are spacious and the hotel grounds are nice.

Cons: This hotel could be great if they paid more attention to little details and took a bit more care over things. The snack bar was not great at lunchtime, the wraps had chips in every day. If they did some kebabs or burgers in here it would be much better. The drinks choice is not great, a few cocktails and some sugar free mixers could be added to the all inclusive. The dinner options were a bit hit an miss in the main restaurant. They could really do with opening the a la cartes they advertise as being available. The place needs a general tidy up/makeover, the chairs and tables in the restaurants have seen better days, as have the place mats. They could do with some air con in the main restaurant and some fly catchers as well! The bathrooms need a bit of care and attention, taps falling out of walls, broken tiles, lightbulbs need replacing, toilets and taps need descaling, shower heads need replacing. The maid service is hit and miss, they only made the beds every other day but changed towels every day regardless of where they were left. I don't think any cleaning was done on a daily basis of the rooms as the floor was filthy, the sinks were as left in the mornings and nothing was moved from any surfaces. The sunbeds are appaling, the green netting ones are old, skanky and falling apart, BUT they are more comfortable than the hard plastic ones that you have to sit on with no cushions!!! That was the most ridiculous thing I have ever seen, who wants to sit around on a bit of hard plastic all day! The entertainment of an evening was very loud, if you wanted to sit outside and have a quite drink and chat you had to go to your room and use your balcony. You couldn't hear yourself speak above the music. There was also a silly rule of only 1 drink per person enforced after a few days of being there, which meant that you couldn't even take a drink back for someone else on your table, they literally had to go to the bar themselves.

A lovely setting and most relaxing stay. Loved the entertainment and dancing on the patio, food was excellent, beautiful rooms and pools (although a tad on the cool side!) under the palm trees. Made use of the free shuttle into town to see the main market square. A wonderful end to our trip. Staff were friendly and quick to sort any issues!

Cons: We had a few issues with our shower on the first day but there was no delay in the team sending someone down to sort it out.

Lady in the hotel shop was friendly. That's about it!

Cons: Breakfast - ate something as had to. Location of hotel - isolated.Nothing near by. Away from the center. Would need to take taxi if you need to venture out. Food was repetitive and mould was found on the bread. Was reported to the manager and all he said was 'Good morning. Sorry' and just walked off. Reported to hotel manager and was offered a Moroccan cake for my troubles. Another person complained and was given better treatment maybe because he was a male. Not acceptable to be given stale food (staff should check before putting it out). For a "Four Star" hotel would expect a better service. Had to request for bed sheets to be changed as bed made up as if changed. Tax had to be paid on arrival (came as a shock), deposit to pay for beach towel (which should be returned on leaving). No tea/coffee facility in rooms/ no iron (bought our own). Could go on and on..... Previous visit to Morocco was great but not this time!! One day we had no hot water for a few hours, at times the water ran brown. Rooms not cleaned well, a lot of dust around(as seen on my flip flops). Would definitely not recommend this hotel.

Great all inclusive, definitely good value for money. Nice food and drink.

Cons: Airport transfer was all arranged and booked before I went. Got to the airport to find out it wasn’t booked.

The only nice thing about this hotel is Abdel from night shift

Cons: We've paid extra for a bigger and nicer suite but I guess that didn't matter because it was full of spider webs, toilet had rust , blood on the wall , hairs on the shower , rust on the shower , we've asked for a wake up call that they didn't do and I almost lost my flight, if you look for Confort and good quality service is not here . Ps: the rules and regulations about the hotel are a simple suggestion , they allow people to save chairs by the pool with towels (some times they didn't even use it for the hole day) and when questioned them about it, they say you can reserve is no problem .. bad hotel , bad food , staff not well trained.. third world country with a first world price

At 1st we were bit surprised as to get room location further down far from the reception & pool, however after we slept on it & decided to stay at this bigger size room we've been upgraded into (as the highest level 3 member of booking.com😍) and the friendliness of the Staff's especially Abdel & Ayoub at the restaurant and ladies at Reception (she helped me quickly with the pharmacy to get my hubby meds when he got diarrhea after done with our magical diner show at the Agavay desert) that made our stay more wonderful as this was our 1st holiday ever to Marrakech!

Cons: Overall we don't have anything to complaint or dislike😉

Rooms were large, but very tired.

Cons: Rooms - in definite need of updating and modernising. Shower over the bath was very old with the shower head often falling out of the holder. Air conditioning unit also leaked when turned on Facilities - basket ball court and beach volleyball pitch in need of some TLC. Food - not much variety. Lunch food was warm/cold. Not much choice. Bar - only allowed 1 drink at a time, which for an all inclusive hotel was pretty poor and frustrating, especially when there was only one small bar open. Animation - team were friendly and tried their best. Evening entertainment was good. Location - although a shuttle bus is provided the hotel is very isolated with no where within walking distance.

The swimming pool. Never too crowded at meal times. All inclusive drinks were genuine brands as in Pepsi

Cons: This has to be the worse hotel I have stayed at in my 40 years of travelling. We got moved from the first room because the bath has flaked paint in it. 2nd room had a dirty sofa, dirty walls and an old cotton bud between sink and shower door. We didn’t ask to move again as we were warm and tired. Being from the UK we can’t use our data roaming so relied on the WiFi but it wasn’t very good.

The hotel was lovely and staff were fantastic. Easy to get into the main city but away from the craziness of the city which made it a peaceful location. Pool was fab and the good was brilliant

Cons: Cleanliness could be improved across the hotel.

Could not fault the hotel for the money we paid, lovely big room and pool, always something to eat, and we enjoyed the wine and beer.

Cons: The bed was very hard, we only stayed 3 nights but any longer think we would have wanted a better selection of drinks.

It was super clean and highly maintained.

Cons: The entertainment was poor. The drinks weren’t branded so some tasted awful. Some of the staff were rude and uninformative. The beds in our room were rock hard.

Cet établissement est un bon rapport qualité / prix . La piscine est grande , le personnel et équipe d’animation au top . C’est propre et la nourriture est bonne. L’établissement mériterait par contre un bon coup de rénovation , une amélioration de certaines prestations comme le terrain de sport , les salles de bain … Hôtel excentré mais coin très calme . C’est un bon séjour en famille 👍

Un peu loin du centre de Marrackech et de l'aéroport. Néanmoins l'établissement est calme et nous avons apprécié notre séjour

The communal areas were excellent clean and well kept. Our triple room was very spacious with a nice balcony.

Cons: The rooms were a bit tired especially the bathrooms. Our shower was hanging off the wall and when you took the shower head off all the water spurted out of the back. The tiles on the floor in the room were old snd cracked.

It was lovely and spacious set in beautiful grounds

Cons: Can’t think of anything

Peaceful. Spacious. Front desk answered all my detailed questions w no problem. They helped book my tours. Extremely helpful!

Cons: There was a sewage smell from time to time. I thought food would be available all day-besides snacks. I misunderstood that

Staff were all fantastic! Very friendly and helpful! The pool was beautiful with activities to keep you entertained! The food was delicious with a big selection

The swimming pool area was lovely, our room was large and bed comfortable, reception area was nice and the food was ok. v Wine was good, entertainment team were very good

Cons: i would say this is more like a upper end 3 star than 4, our fridge didnt work, the bar shut at 11 and literally everyone locked up and disappeared, no tea and coffee in the room, no conditioner or body lotion either and the towels were very very old, it claimed there were 2 pools but we couldnt find the second and only one restaurant was open, and location wise it is a good 30 minute drive from the center and whilst the shuttles are great there is literally nothing around you, nowhere to go for a walk NOTHING. And the spa looked derelict

This should be a great hotel for couples. The rooms have queen beds and the pooll and the staff are excellent. The rooms do not have jetted tubs as suggested on Expedia. However they are of a high quality. This property is let diwn by poor and repetitive food. A very poor liquor selection. With no international brands even at extra costs. The evening disco is alcohol free even though it has a better bar than the all inclusive one. Tapas bar not open at all during our stay. Not a hotel for food lovers unless you are vegetarian and addicted to aubergines. Ten different aubergine dishes on second night. Meat almost none existent and tagines which I love poorly cooked with poor quality fatty and grizzly meat. Fish dishes ok but dried out under lights. No lamb at all during our visit. This hotel needs to wake up, to the realities and demands of the modern day traveller.

Food was usual standard for all inclusive. Staff were pleasant especially Hayat on reception who was fantastic in helping us sort our issues after last minute.com had deserted us.

Cons: Food wasn’t that warm Placards detailing what the dishes were

It was one of my best vacations. Staff are really friendly. Amazing animation team, I remember Fatima from the team she was really helpful and always joyful, all other memebers were more than amazing as well. I strongly recommend for a relaxing holiday

The property grounds, especially the outdoor areas near the pool were beautiful with amazing views. The staff were also super friendly and helpful. Unfortunately, our room was pretty disappointing. It was not very clean, and the tub and sink would clog after 2-3 seconds of the water running, which made using the bathroom really unpleasant.

The pool area was very nice despite the sunbeds being a little hard and also the spa was very cheap .

Cons: I spent 5 weeks at the resort so i just about viewed all there was to see or happen.The general staff were very friendly but seriously lacked management.i had to wait 20 hours to speak to a manager about my patio door being left open on ground level by the maid for 5 hours .,then i was only able to see the restaurant manager who if i was female would not want to speak to anyway as he pulled a female guests hair and slapped her backside ,because he gave her a bottle of the all inclusive wine ,he believed it had given him the right to do so .the rooms were tiered and poorly maintained ,though clean.to get a towell you have to leave a 10 euro deposit for a card at reception ,but dont be fooled by the card given the return of your deposit is given back if you kept the tiny reciept given with it not the card ,another little scam they have going ,i know all inclusive is tempting but as the food is terrible and the drink is even worse ,do yourself and family a favour by finding a better hotel ,you wont regret you did

Fatima the entertainment/activities lady, she always had a positive attitude and made our experience amazing.

Cons: The property was pretty, the reception the pool area but as soon as you leave the main area and walk to your rooms, they were unfinished and smelly. The shower was broken, that plug was broken, it smelt like sewage every day. The food was repetitive and by day 5 we couldn’t eat it anymore. The manager was pervy and tried to kiss me several times. The massage ladies took my bra off and she massaged my private parts without my permission which made me very uncomfortable. Most of The staff were rude, do not make any time for you. Very dismissive. I will not return.

Accommodation and service was okay.

Cons: Food and beverage was insufficient.

Excellent service Excellent food

Cons: Pretty much nothing.

Staff excellant. Tagines tasty.

Cons: Early bar closing.

Very good range and quality of food. Comfortable and spacious rooms. Friendly and helpful staff

Cons: Crowded in the dining area.

It was my second staying there and I feel like home!

Nothing!!!!!!!!!!!!!!

Cons: Booked this hotel expecting so much more and was completely disappointed with just about everything, the food was awful, the room was dark and dingy with a front door that had been kicked in a some point and a terrace door that didn't lock a safe that didn't work, A nightclub which was a room with a Dj and a bar and get this opened at 11.00pm when everything else closed but didn't serve any drinks you couldn't make this stuff up!! also when we asked could we change rooms in a hotel that wasn't busy at that point we were told there weren't any other rooms so much so we had had enough after just one day and moved to a neighbouring hotel which turned out be fantastic.

.

The atmosphere there is great and staff are welcoming.

Cons: The rooms need to be maintained. It would be good to provide ironing in the rooms. It does not make sense to ask tourists to pay for ironing which was even so expensive I.e. close to £6 per cloth.

Very clean and tidy. Plenty of space

Cons: Snacks and food were a little same same after a few days. And drinks were very minimal. Cheap vodka, rum etc very limited but this may have been die to the time of year.

Fabulous hotel with delicious tagines and morrocan food to try each day, as well as a good selection of salads, pasta, pizza, flatbreads. There is 1 heated pool and 1 unheated, which is perfect if you'd like to cool down from the sun. Lots of green space and sun beds with shade and sun. The rooms are lovely, comfy beds and balconies with chairs and tables. Good shower. Little fridge too. The staff were very friendly. There is a shuttle bus into Marrakesh at set times of the day which you can book for a small price. It's about a 30min drive into the centre of marrakech. I would return to this hotel and recommend to others.

Cons: The loud music from the animation box for most of the afternoon, but you got used to it. It would have been lovely to have a kettle and tea and coffee making facilities in the room.

Cons: Too much noise at the pool music very loud all day we couldn’t have a nap

Very clean. Excellent grounds. Food exceptional. Staff superb

Cons: Music around pool sometimes rather loud

The hotel itself is beautiful. Jews of the Atlas Mountains behind. The hotel is let down by the poor rooms. Really poor. The shower flooded the bathroom. The aircon leaked in the middle of the night. It wasn’t great. However, the hotel food is really good. Great Moroccan food available with some western options every night.

A good accomodation with nice staff and wonderful ambience. One major thing that could be improved is property condition, there were times when areas within the accomodation looked less than appealing to use

No

Nice place

Cons: Outside of Marrakech

It was a lovely stay

The property was beautiful and clean. We loved the touch of the seperate ryads which were absolutely stunning and the rooms were gorgeous, cleaned daily and even some special touches from the domestic staff with petals on the bed etc. Food was great, massive variety and definitely something for everyone. Staff were all very friendly, weather was stunning and we just absolutely loved it. Would a million percent recommend the spa as well, £90 for myself and my husband for a full hamman experience and massage. Have never felt so relaxed. Don’t hesitate to book. Great holiday and although a little on the outskirts easy shuttle arranged by hotel that collects and drops off for approx £5!

Cons: The only thing that could have been improved was pool temperature! It was certainly bracing but it was January so can’t complain as the weather was stunning!

Cons: Pool staff uniformly especially the male with the towels who was rude and the food was poor for an all inclusive hotel. Not much to like about the property.

Everything

Cons: Pool freezing

The pictures when looking this hotel does not do the hotel justice. it was absolutely beautiful and stunning, the staffs were amazing and soo friendly. I am definitely coming back again

Food was lovely, staff all very friendly. Our room was huge. The pool was lovely, lots of sunbeds around.

The pool, and the room wasn’t bad either

Cons: Very far from the centre with not enough shuttles running, the food was terrible and the bar was very very poor as well

Calm

Cons: Very cold at night

The view

Cons: Overview The hotel was advertised as being a 4 star hotel, unfortunately, this was not the case; it was more of a 1 star hotel. Everything about the hotel was shambolic. There were no lifts in the entire building complex ! The Room We had no clean towels no clean bedding. We had the same bedsheets and when we asked to change them as my child vomited all over the sheets, they disliked being told to do this. Even if there were spillages eg chocolate or vomit, still no changes . The room was cleaned, but the sheets on the vomit bed had not been changed; but had been left; so at 02.30 am the bedding was changed as we insisted on having the sheets changed. The towels used to clean up the vomit lay on the balcony for 2 days and no one from house keeping picked them up. There were no other bins in the room; only 1 in hallway, none in toilet, nor both bedrooms; just one small bin for a whole family room. The room contained one small fridge, which just about cooled No kettle no microwave No in room tea/coffee/hot water making facility Nothing to accommodate a baby Light were very dim. There was no room service. When you called reception by calling 9, no one would answer the phone. It was a 10 minute walk to the room and you had to climb a steep gradient/ramp to go up and down it. It was difficult and hard to do with a pushchair and very hard pushing a pushchair up and down this steep ramp. Family room is 1 floor up and no lifts facility for pushchair luggage to go up. There was only one porter/bellboy and if he was not around, then you had to do it yourself, we carried the pushchair up and down the stairs. There was no one to help with the buggy system As it is all inclusive, the hotel served the same food everyday and the food is recycled everyday, even for the next day. Food is so salty, it is as it if is being preserved in salt to make it last longer Food was nasty! Food outside was really nice, hotel puts Moroccan food to shame.

Staff

Cons: Équipements and food

The property and staff are really great. The rooms are spacious and comfortable. Except for the terrible food at the restaurant everything was great

Room size, personal, pool, food

Cons: Location, towels, old rusty shower, bad mint tea, bad juices

The hotel lived up to expectations and entertainment was superb breakfast was fabulous, the Spa and staff are immaculate

Cons: The pools are way too cold, and the lunch and dinner is not very flavourful but edible.

Hotel was amazing. The staff very polite and helpful. My room had a few cockroaches but other than that the hotel was amazing and so was the service.

The room was clean and no issues with the room at all. The resort is set on a large plot of land with large pools and spaces for sport e.g. the gym and basketball court that we used whilst there. The restaurant is large with lots of choice for food. Staff were helpful.

Cons: Things to note for people looking to book: Clearly the hotel is outside of Marrakech’s city centre; we rented a car from the airport and we drove via the Palmeraie and Route de Fes areas (east) to drive into the city centre which takes 30-40 minutes each way. The hotel offers a taxi service but we didn’t need to use that. Some of the food options were not as good as others, but with the range of choices this wasn’t an issue - we did not get ill from the food.

The physical property and location were great. Away from the noise and the buzz of the city.

Cons: 1. Not a very welcoming hotel. First i asked if they could assist with an airport transfer. They never responded to that message. 2. Our bill was meant to incude all taxes but i get a surprise when i arrive that i have to pay City Taxes. 3. Because they were not responding we couldn’t inform them of our arrival time so we can have some food kept for us. We had to scavenge for food on our first night. 4. Our room phones were not working in both rooms. We reported but they were not fixed till we left. 5. We asked for a double bed in one of the rooms but this was not done when we arrived. 6. The bathroom was dirty with torn towels in the rooms. Very little shower gels and shampoo. Literally 25 mls per person. 7. The night before we left i went to ask them to organise airport transfer and informed them that we need bag collection as we were leaving the next day. Nothing said to me. On the morning i went to check out and i am told my bill is not fully paid therefore i could not leave. Booking.com had not transferred the full amount so now i am being held hostage. Then i call booking.com and the agent i spoke to acknowledged that they received the full amount but wouldn’t confirm to the manager so that i could be released. That time i need to get to the airport. Very unfriendly staff who treated me like i was trying to do sketchy stuff. They continued to speak loudly in Arabic whilst i stood there like a deer in headlights over a mistake by booking.com then they finally get a call from booking.com and i was released. @booking.com please transfer all the monies for bookings expecially when we have paid full amounts. My advice try avoid hotels owned by locals. Go to the international brands. You can be assured some of this unprofessional behaviours will occur there.

Very good staff, big property and lots of food and activities .

Cons: Nothing

Food is very good and a lot of variety. Probably the pools are nice in the summer but aren’t heated so not good other times. You can have a walk in the resort there is plenty of green space. Is was an ok experience but is wasn’t value for money I didn’t enjoy my stay almost at all and won’t be returning or recommending this hotel.

Cons: The beds and pillows are extremely hard. Cleaning is okay when you arrive but during the stay they just make beds, put toiletries, toilet paper and swipe down the floor a bit. Bath towel very worn out some ripped. Virtually no entertainment while we were there except from new year’s eve. Children’s facilities not equipped looked sad. Inside the main lobby, children centre, bar and restaurant the air conditioning was on cool but outside wasn’t hot so everywhere you went was very cold inside thank God for the aircon in the room with heat otherwise we would be freezing especially after sunset it was very cold. Drinks disappointing fizzy, concentrated, instant coffee from the machine except morning when we had fresh black coffee. Desserts ok, there could have been more fresh fruit variety.

A beautiful resort hotel away from the hustle and bustle of marrkech city. Stayed for 3 nights over the December Christmas week all inclusive. Excellent service and entertainment at the hotel. Pros- very picturesque, clean and friendly. Nice pool area.

Cons: Cons- a little far from marrakech city- but we had a car so we travelled easily. There is a hotel shuttle service for 30dh each way. Pool is very cold- not heated so not pleasant to swim in.

The property had some nice features

Cons: Food area needs more attention to details as dishes were dirty, tables not cleaned properly and staff all seemed as though they didn’t want to be there which was not a nice experinace. Eating times too short

Stayed for 6 days Christmas with family of 7. Rooms attractive & clean comfortable but only warm if noisy wall heating left on all the time. Biggest prob, all public areas were not heated and very cold, doors left open permanently, with outside temperature of 2 C at night (daytime temp ok) Bar and Ents. area were also outside, too cold to sit anywhere. Food was buffet and fine selection. Boiling water urn would have useful for making breakfast tea instead of an electric kettle! No heated swimming pool anywhere. Staff overall were very efficient efficient and very friendly but Reception were unable to do anything about the heating.

Beautiful gardens and the layout was clever and quiet The room was lovely and large. However the hot water didn’t work… we reported it and it was immediately sorted out. Staff were professional and friendly. The animation team were very friendly but it was all in French and on way too late! The pool area was lovely and relaxing. The shuttle bus was cheap and useful however we were pounced on by tour guides who claimed to be from the hotel but who weren’t. The food on nights one (technically our second night as we arrived at 11pm and there was no late snack provision) and three was great but night two (Christmas day) was awful. I went to tell the manager this. Dry meat, lack of options, tasteless ‘European’ food. Had the best nights sleep in years though! Very comfortable beds and so so quiet.

Cons: Cold pool and the huge noisy canteen Meal times were frantic, tables weren’t set and we would ask staff for cutlery etc and be forgotten about… they were working hard but there needed to be more staff waiting on… eating down at the pool at lunch was much more relaxing. The drinks were sugary and weak. Stick to the San Miguel If you can. No real cocktails just fake juice and watered down spirits. The wine is not good. Toiletries in room are useless… the bottles are so small the liquid doesn’t flow and when it does, very poor quality. Take your own. Desserts are cream in various forms or dry cakes. If you enjoy a dessert or sweet treat pick up a toblerone from duty free! There is one small shop and it’s very overpriced and limited. No kettle in room.

location , the entertainment team was doing a lot of effort in the shows every day but unfortunately everything else was really bad from receptionist staff service to food

Cons: Reception staff were very rude and unprofessional , and the restaurant wasn't clean. Plates, cups, and utensils were all filthy. Staff were very unprofessional and looked like they don't follow any sanitization protocol

Nice pool

Cons: Hot water was not running at peak time diversity of food for all inclusive wasn’t great same drink choices we booked through booking . Com and at reception apparently the card machine didn’t work so they told us to pay cash wich we didn’t expected plus on top we get charged over £100 on top saying that’s the price …. Overall not were pleasant with stay. Room was clean but full of ants doers wasn’t closing properly and trust me I’m not a fussy customer

Exceptional staff. Superb food. Lovely grounds.

Food was great

Kitchen staffs and receptionist

The kitchen staffs and receptionist were helpful

The kitchen staffs were friendly and really helpful. The receptionist were helpful.

Cons: The general look of the room 602. Really old, ants and insects come in at will.

hotel mediocre, peu de personnel, mauvaises odeurs, mobilier dans les chambres sale, nourriture moyenne, transats quasiment tous cassés. infra sport délabrées, loin de tout. Je ne conseille pas cet hotel

Nice hotel with good food! Bathrooms are clean but need a renovation. Staff is nice and ready to help en serve,we felt welcomed!

Just the pool and the variety of food at the main restaurant (and only at this restaurant).

Cons: No vegan options outside the main restaurant. There was a loud humming noise in the building every night and all night, making it difficult to fall asleep and waking up several times. Hygiene in the dining area is not good. For example, the bread baskets were placed on the floor to clean the table. Then the bread baskets were simply put back up and wiped clean with bare hands. The next loaves of bread would then lie on a surface that was in contact with the floor and bare hands of the staff.

This is my second time staying here. Very pleasant and great all inclusive - cheap and reliable shuttle bus into Medina, variety of food buffet options for vegans, evening entertainment and pool great

Cons: Staff were very slow and not particularly clear about certain things - the pool towel deposit and return - there was no one at the cart to return so I couldn’t collect my ticket to get my deposit back easily. The staff were generally very friendly and helpful just a couple of moments of communication breakdown

first time all inclusive, staffs very friendly, area clean, lots of food options. really enjoys the lamb chop, i have enjoyed every second of my stay. however water very cold, i couldn't swim.

Entertainment team seemed lovely, especially Fatima! The pool area was lovely and clean. ATM in the reception area to get local currency. Taxi’s from the hotel for a decent price and friendly taxi driver.

Cons: Definitely shouldn’t be a 4 star resort. 1. Awful customer service and rude staff if you had any issues. 2. Not much choice for food, kitchen area, plates and glasses had marks on them. The kitchen area did not feel clean. 3. There were 3 of us staying in the room and everyday they would leave us 2 towels? When we raised this issue the staff were very rude and tried to argue with me over towels claiming that the hotel was full when it was actually half empty. We had to wait over 2 hours to get more towels. 4. We left the do not disturb sign on the door for a few of the days as we wanted a lie in, staff still tried to enter the room. 5. Our bathroom door also didn’t close, we raised this on the first day as soon as we saw the room, they said they would send someone to look at it but this didn’t happen so we just resorted to propping the bin behind the door to keep it closed. 6. Bars also closed at 11pm and all machines turned off at 11pm, maybe due to it being off season 7. Shuttle bus into Marrakech which seemed a good idea although it drops you off quite far from attractions 8. A lot of the food wasn’t labelled. Some of the staff in the restaurant area didn’t actually know what the foods were. One member of staff told me it was chicken another told me it was fish

The food was good the location was good and the premises were good too. The animation team was brilliant. Will definitely come back again.

Beautifully designed; pool area lovely; gardens lovely; rooms nicely designed

Cons: Beds very uncomfortable; food choice good but some food lamps not working so cold; plates chipped and not always clean; cocktails not drinkable but alcohol not really this countries thing so we shouldn’t be surprised. Wine and beer fine

I loved the pool and the bar staff. The food was great, such a big selection for every meal.

Cons: The staff at the front desk/ check in were quite slow and not very helpful towards me.

Liked everything. Excellent place to stay

Cons: Disliked nothing. Everything was totally exceptional

Nice maintained garden area. Really enjoyed the spa. Food variety was large. Large bed size. Out of the way from hussle and bussle.

Cons: Room didn't look as though it was checked over before our arrival. As dead ants in bathroom. Booked a suite but instead of sofas there was two single beds. So technically not really a suite. Bath super slippery (unfortunately had a bad fall inside bath- due to it being very slippery). When going to centre- booked space shuttle/van immediately arriving into marrakech center; your bombarded with tourist guides. Loads of guests were confused whether it was part of the hotel. Drop off point was at least 10 minutes walk to main square.

Everything was nice

Cons: Nothing to say

Je ne comprends pas la catégorie de cet hôtel.. Dans l'ensemble, l'hôtel est mal entretenu Des odeurs d'égouts souvent présente, des chambres sales. Nourriture moyenne Boissons mauvaises (pas de cocktails, aucun jus de fruits, bières espagnole insipide) Personnel au strict minimum Infra sportives: terrains de tennis et paddle à l'abandon, matériel en piteux état Pas dans le meilleur endroit de la palmeraie, rien a faire autour, taxi chers pour s'y rendre, bref passez votre chemin...

Staff lovely, hotel is out of the way so felt safe. Swimming pool area is nice

Cons: Needs a refurb, uncomfortable cheap plastic sunbeds. States mini bar but is just a fridge. Drinks are really cheap and tasteless. Aircon leaked all over a bed and they never did come to fix

I loved the staff. They where so friendly and caring. The food was good and the facilities aswell

Cons: The cleaning was average. And the most og the shows was in french.

Some of the staff were lovely and very helpful.

Cons: Our particular room was ground floor, both the patio doors and window had been broken into, when reported concerns about staying the receptionist said don’t worry cameras will see if it happens. The drinks were dreadful, poor quality and warm. No sun-loungers that weren’t broken and towel assistance and life guard are very rarely on duty. Multiple time we had to search for clean towels or were told to wait half hour for life guard to finish his break.

Breakfast was good. I enjoyed fried eggs and crepes, fruits and hot chocolate or coffee

Cons: Fish was not cooked to my standards, chicken was dry. Rice was not to my standards.

I liked our room. I booked a qaudriple room that had one queen bed and 2 single beds and it was lovely. situated with a nice balcony. room was spacious and balcony was nice.

Cons: 1) the food is horrific. I have never been traumatised by bad food like this. I dont understand why there are not sections of foods from different cuisines considering people are paying for all inclusive. so for example; one section should be their authentic moroccon food. one section indian food with indian spices. they use the same moroccon spice for every single dish it was truly terrible. 2) housekeeping was someone coming to tidy bed and replace towels. nothing else. One lady mopped our floor on the second night and after that; no one mopped again. 3) there was no BIN inside our room - how can there be no bins? 4) there as no iron 5) there were no refreshments inside the mini fridge and the mini fridge wasnt even working. considering this was meant to be a 4 star resort it didnt feel like that at all. 6) showerhead had alot of limescale that i didnt like at all - needs replacing i think 7) no wash equipment in the toilet - needs something like a shower spray but in the toilet 8) wifi is EXTREMELY POOR - my brother had to go to the balcony to get some sort of signal

Good location and very good food

Cons: Spa not available most time or should booking before

Staff super sympa.

Too expensive for what it is.

NOTHING

Cons: EVERYTHING

locaux des hébergement sont en très mauvais état pas du tout entretenus l’hygiène des tables nettoyage sur le dessus pas les cotés piscine magnifique animateurs et serveurs très sympa restauration: c'est l'usine grand choix mais très répétitif. hôtel moyen loin du centre de Marrakech taxi ou navette moyennant paiement 15 euros taxi 3euros la navette mais souvent complète

Everything. I was already there in the beginning of June and decided to come back because everything is amazing here. First the room are clean and spacious, cleaned everyday by an amazing cleaning team. There’s a mini fridge where you can cold your water or anything. The team at the bars are absolutely amazing. But the main reason I came back was the animation team. So to Fatima, Mouss, Joe, Fedoua, Rita, Emy, Yassine, Simon, Jill, and the others I forget (sorry) thank you so much. I will come back for yall once again. They animate everyday with a smiling face, determination, envy, and so many more positives adjectives. What a team. It’s not possible not to fall in love. The food are good and diverse. You can still have good stuff if you have a special diet. The hotel is a little bit far from the city but at least it’s calm and you have mini buses that can bring you there every hour for 1.5€. You can also ask for a cab for around 15€. Everyone in here just want you to have the best trip and they manage to do that perfectly.

Cons: Nothing

All the staff was lovely, clean and amazing food.

Cons: Nothing

First I would like to say thank u for the pleasant stay.the property was abit interior but we managed to find it.The riad was beautiful, spacious and clean with lovely art pieces .The food was good with a large variety.The staff , some were nice and some not so.We wanted a taste of the traditional Morocco and we got it .i was grateful when my friend planned a birthday surprise and I got a cake.the itinerary was great we got to do a lot of activities in our short stay.The waiters in the pool area were the best.The drinks were refreshing considering the heat.My favourite part was the Salsa dance and the night entertainment.😎My friend enjoyed some Arabic classes.I liked how most staff could speak basic English .The gym was small but sufficient.Safe to say we enjoyed our stay

Cons: The reception was abit cold.On arrival at around 3pm we were soo famished and we literally had to beg for food from the kitchen who sent us away it was really frustrating and embarrassing 😳. the fridge in our room was so rusted we were scare of putting anything.one of my friend had an awful experience with the waiter while we’re dining when he openly snubbed her .

the staff was very friendly especially the animation team.

Cons: the food was catastrophic! everything had bad taste ! the rooms was poorly maintained especially the bathroom! most of the machines in the gym room were badly maintained.

Good to relax and have a little experience of staying at a Riad..

rooms, pool and food

Cons: nothing

Rooms were lovely and the swimming pool clean and big with plenty of sun loungers and umbrellas. Good variety of food and entertainment.

Cons: Check in staff we felt were not warm and welcoming as we would expect. There were Queue’s at the bar getting drinks, however the restaurant staff were lovely. There should be steps in the large pool. We witnessed several people who struggled at times to get out. We have stayed in Marrakesh before at an all inclusive where the shuttle bus to the city centre was free.

Cons: the food was S**T the location was so far from everything so taxi where expensive and the hotel charge so much extra to book a taxi with them even when just asking them to call for a local taxi

hospitality of the staff

Cons: old facilities and was not clean at all, the owners must invest.

Great hotel in Marakesh. Very clean and spacious rooms. Cozy environment. Great coctails in the bar. Nice pool and plants in the yard.

Cons: Need better coffee.

The staff were lovely and were very helpful.

Cons: It’s all inclusive but small glasses in all the bars/small bottles of beers.

I dont usually write reviews but thought a lot of reviews online are unfair. The pool is exceptional, plenty of space. There are lots of areas to sit indoors, varioious space for guests to chill. The animation team were incredible, funny and doing a super good job. Lots of activities. The rooms were cleaned every day and food at the buffet was varied. Standard buffet foods, pasta, pizza, meat, potatoes, fish, rice and some moroccan dishes etc. Not sure why people expect a anything really fancy, its typical all inclusive food but it is a good standard food with something for everyone. I actually loved the stay, entertainment in evenings offered something for everyone too. Kids mini disco was a bit repetirive for those adults eating dinner etc, but its a family hotel. Drinks were basic, but not watered down. Love on the beach cocktail was good, mojito was very bad.

Cons: Reception staff aren't the best, bit rude. had to ask for the correct number of towels several days, which isn't the worst thing but just a bit inconvenient. Would like a kettle in the room, but it wasnt an expectation because i checked beforehand Its not close to the centre, but again, a simple look on the map would tell you that. Taxis are reasonable, but work to their own timings so were often late. The beds are firm, which is my preference anyway.

Activities all day, you didn’t really need to leave the hotel premises if you didn’t want

Cons: ants everywhere, including in the rooms. some foods in the restaurant at the buffet not labeled.

cleaned, organized

Cons: N/A

The food at the hotel was really good, they had a wide range of options. The pools are were lovely clean and the entertainment stuff were fantastic. Provided fun activities for all ages. Smiley and Kira were absolutely great! Lovely trip.

Cons: Lots of insects in the room but not much can be done about that.

I like the animation team , the food , the cleaning staff , big pool

Cons: Drinks nothing fresh ,

Food was excellent, and the animation team works hard to entertain the guests. The room was spacious and comfortable, and I thought the buffet's quality was quite good.

Cons: There was a lack of sunbeds on Friday (Aid's day, thus it was quite busy), the deserts at the buffet were limited, and finally I'd suggest both: a drink's menu, and better stickers for the buffet. This would be helpful for vegetarians, but also in general to understand what we eat. For instance: Paella was labelled as "rice". In that case I know what paella is, but for some Moroccan dishes it was a bit harder to guess.

animation team, environment and food

Cons: colchão, no blinders,

the property was Authentic and a good size, perfect for a family

Cons: the rooms were outdated and didn’t feel very clean, juts a few things like plugs not working and bath/showers not great

The people are very friendly and helpful

Cons: The room needs more light.

We had a lovely stay. It was the break we needed. Plenty of food choices. More vegetarian dishes and better labelling would improve the meal times.

Food was quite good and the location was okay, a little far out from marrakech but it's definitely a great place to find respite from the chaos of the city.

Cons: The 'fitness center' was very very poor. To the point where I would question if advertising it as a selling point is a misrepresentation. A few mismatched dumbbells and a couple of cardio machines shouldn't qualify as a gym.

All facilities were of a high standard. The food was good. Pool excellent. Staff good, particularly Ahmed in terrasse bar who took time to remember our names and provide a great service.

Cons: We booked all inclusive, however, we were disappointed on arrival at 5pm to be told no food would be available until snacks at 7pm and the restaurant opening at 7.30pm. Also, we booked the hammam and scrub for £25 each. Sadly, there was no hammam, just a scrub. We asked why and were told that guests don't like the steam hammam, so it isn't part of the treatment now. We were expecting the steam hammam, so this was disappointing.

liked how beautiful it was. nice location. wasn’t hard to get a taxi

Cons: all the blocks where far from each other. Food could of been better

felt like I could really relax here!

staff were awesome, food was delicious and a good variety, room was massive and comfortable, hot pool was great! entertainment was spot on

Cons: noisy, unfriendly service, No ladder to get into the pool - pool not usable, could not be accessed, marks from removed ladders !!!

Great variety and presentation. Lots of helpful staff. Very tasty food

Cons: Only one restaurant Drink variety limited

Absolutely loved this break away. Great facilities. Good choice of meals. Entertainment team go above and beyond but do not interrupt your holiday. Great team who love what they do.

Cons: The drink it not the best, not the staff's fault just poor quality drink so buy what you like at duty free on the way in as mixers ae of good quality. The food should be written up as sometimes I didn't know what I was eating and unfortuntely wasted food on my left over plate.

Reception staff were very friendly and helpful unlike the kitchen staff. Lovely complex although remote with a limited busy bus shuttle to town. Its about 30minutes when the shuttle is running. The pool is amazing with a heated section even though its oudoors. Towels are provided free of charge. Spacious rooms which are kept clean but the decor is aged and have a lovely little outdoor seated area. The gym has good equipment and in a nice setting although the opening hours are from 9 till 7pm The all inclusive part of the experience was disappointing. The alcoholic drinks were very limited and the wine was shocking and all alcohol is native ! Dont even try any of the 3 available cocktails. The food was the same every day and although there was some variation it was dry or overcooked with very little imagination. A great hotel complex with some lovely staff in the reception and pool area but the kitchen and bar staff need replacing with fresh blood who want to offer customer service. Overall i would come back for the venue but not the service which makes it difficult. It was my first ever experience of All Inclusive and I was left disappointed.

Lovely rooms and pool, food was good in the buffet. Terrasse bar was good in the evening. Ahmed was a great bar man

Cons: Sorry to see Spanish tapas restaurant wasn't open. Beer not cold

decent facilities, overall the staff were good - the animation team and near the pool

Cons: music was a bit loud at times

The pool and the extracurricular activities

Cons: The location and the food

big lovely pool, some of the people working there is actually do something to make your stay a good one, thanks to Houcine for being a great help!

Cons: they put us in a room that was clearly not maintained, it smelled and the sheets felt and smelled like they weren’t clean. the door to the outside didn’t close so after a few attempts on requesting it fixing they sent someone only for us to realize we couldn’t open it at all now - they sent someone again to fix it. the phone to the reception didn’t work so every time we needed to ask a question we had to walk quite a bit to the main hall. no ac whatsoever. then we had a leak on the room - ants coming in. the whole thing. after much complaining they moved us to another room which was more maintained- don’t know why they didn’t put us there straight away. we had to ask twice! the food is ok and has a lot of variety but the mid day snacks were disappointing. the staff is not helpful at all and laughed at us when we complained about a thousand of ants in our room… oh the fridge also didn’t work so we couldn’t keep anything cool even though we were under 31 degrees Celsius. Not worth it - too far out from the center and not the greatest experience. if I ever come back will not definitely choose another hotel. not impressed for 1000€ a week.

The Riads are kept simple with traditional moroccan touch all in white inside and terracotta colour from outside with a lot of green and palms.

the property was great! really big but easy to get around. the room was quite spacious and had a desk as well as an outside balcony. staff were extremely nice especially for a solo traveller and tried to get you involved in activities

Cons: internet was a bit patchy across the hotel

daily shuttle. big pool

The property is located near Marrakech which made my stay so good and moving around. The staff were really good more so entertainment team they even made my girlfriend’s birthday so memorable. These guys do a good job The hotel layout was soo good and heated pool

Cons: The general hygiene was a mess! dirty plates during meals, cups, glasses actually everything was so dirty. The manager can do better. The room not properly cleaned. Drinking water should be provided in the room every day.

Nothing

Cons: Location Unfriendly receptionist I had to walk like 5 minutes to reach my room There's no direct access to the reception.. Air conditioner was heating all the time and I couldn't turned it off because the remote control was not working properly.. Air conditioner was very noisy and I couldn't be relaxed I called the reception no one pick up the phone.. Dirty towel was in my closet..

Very clean room, staff was excellent and the food was very good.

good facilities, nicely set out, friendly staff.

Cons: we had to pay for the shuttle, I feel should have been free.

This was my second stay in Marrakesh. It seemed like the perfect escape for some February sunshine. The highlights of this hotel were the attractive buildings and planting, large pools (with one being heated even in February.), Spacious and calming rooms, friendly staff, and good quality food. The negatives about the hotel for us were mainly to do with the volume of the constant music that ran from 10 am to 5 pm and could be heard everywhere on site including in your room with the windows and door shut. If you’re not a fan of constant thumping bass then this probably isn’t the hotel for you. The spa was pretty much closed except for the treatment room and the pool there was not heated and not in use. The alcohol choices were very limited but they poured a generous gandt and local wine was pretty good and could be found all day. As we were ‘off season’ the hotel was about 1/4 full leaving plenty of space in the restaurant, bar and round the pool. We’d happily return ( with earplugs) to enjoy the sunshine and trips to the souk which is 30 min on the hotel shuttle bus .

Good room

Cons: Shop never open, no coffee facilities in room

Good buffet Wide room

Cons: Position : is lost in nowhere. Cleaniness to be improved

The food options were great! Breakfast crepes were delicious! Staff was very nice and accommodating.

Cons: The bathroom is a little dated, and has a half glass in the shower/tub, so the water sprays everywhere. Make sure to request extra towels because you will need them. I arrived to the resort late at night, and the restaurants were closed. There was absolutely no food option, so I had to wait until the next morning to get something to eat. (So if you're arriving late-after 9:30, try to stop somewhere to grab a bite before you get to the resort)

location setting

Cons: they were obviously preparing for the summer season and there were tradesmen doing repairs renovations and on my last night a noise like a generator kept me awake.

so much space

Cons: the garden was a bit dry

food is excellent and kind staff

Big room with comfortable bed, the buffet was nice and abundant. Nice spa.

Cons: Not good WiFi. Even though the staff is very nice, the service could be improved. No laundry service available per bag or per Kg, only per piece (around 4€ to wash a kid trouser)!

Nothing

Cons: I laid for a family and was put in a suite, it does not matter how many person it was, i paid for the bigger room and i want omething to be done about it.

Cons: We couldn't open the windows people passing in front or our terrasse

Thank you for your welcome and your smile, excellent service, fantastic staff