Kenzi Solazur Hotel
Chain: Not Available
Description
Experience the perfect blend of luxury and relaxation at Kenzi Solazur Hotel, ideally located just steps from the pristine Tangier Beach.
Indulgent Spa Services
Allow yourself to unwind at our full-service spa, where a range of massages and body treatments awaits, ensuring total rejuvenation during your stay.
Culinary Delights
Savor international cuisine with options at our three exquisite restaurants, and take advantage of 24-hour room service for a convenient, upscale dining experience right in the comfort of your room.
Modern Comforts
Designed for both leisure and business travelers, our 348 guestrooms feature LCD televisions, minibars, and complimentary Wi-Fi. Enjoy a relaxing atmosphere and all the amenities you need to feel right at home.
Don't miss out on this incredible experience—book your stay at Kenzi Solazur Hotel today!
Sentiment Analysis
Great location
Clean rooms
Good breakfast
Friendly restaurant staff
Popular Amenities
Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Nightclub
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor pool - seasonal
Steam room
Elevator
Availability Side
Family Duplex, King Size Bed
1 King Bed and 1 Queen Sofa Bed538-sq-foot room with city views Layout - Bedroom Internet - Free WiFi and wired internet accessEntertainment - 27-inch...
Superior Room, Twin beds
2 Twin Beds215-sq-foot room with city views Internet - Free WiFi and wired internet accessEntertainment - 27-inch LCD TV with satellite channelsFood &...
Superior Room, King Size Bed, Pool view
1 King Bed215-sq-foot room with pool views Internet - Free WiFi and wired internet accessEntertainment - 27-inch LCD TV with satellite channelsFood &...
Superior Room, Triple beds
3 Twin Beds538-sq-foot room with city views Internet - Free WiFi and wired internet accessEntertainment - 27-inch LCD TV with satellite channelsFood &...
Premium Suite, King Size Bed, Sea view
1 King Bed and 1 Twin Sofa Bed538-sq-foot room with sea views Layout - Bedroom Internet - Free WiFi and wired internet accessEntertainment - 27-inch L...
Senior Suite, King Size Bed, Pool view
1 King Bed and 1 Twin Sofa Bed538-sq-foot room with pool views Layout - Bedroom Internet - Free WiFi and wired internet accessEntertainment - 27-inch...
Premium Room, King Size Bed, Sea view
1 King Bed215-sq-foot room with sea views Internet - Free WiFi and wired internet accessEntertainment - 27-inch LCD TV with satellite channelsFood & D...
Superior Room, Twin Beds, Sea Side View
2 Twin Beds215-sq-foot room with sea views Internet - Free WiFi and wired internet accessEntertainment - 27-inch LCD TV with satellite channelsFood &...
Premium Duplex, King Size Bed, Sea View
1 King Bed and 1 Queen Sofa Bed538-sq-foot room with sea views Layout - Bedroom Internet - Free WiFi and wired internet accessEntertainment - 27-inch...
Superior Room , King Size Bed
1 King Bed215-sq-foot room with city views Internet - Free WiFi and wired internet accessEntertainment - 27-inch LCD TV with satellite channelsFood &...
Guest Sentiment Categories
Cleanliness
Guests consistently mentioned cleanliness as a positive aspect.
Service
Mixed reviews with some guests appreciating the service while others found it lacking, particularly at the front desk.
Location
The hotel is conveniently located right in front of the beach, which was highly appreciated by guests.
Room Quality
While rooms were generally clean and well-maintained, some guests experienced issues with housekeeping and amenities like bathroom fans and screens.
Amenities
Mixed reviews on amenities, with some guests disappointed by the closure of the gym and spa during Ramadan, as advertised.
Value for Money
Several guests felt the hotel did not match its advertised rating and amenities, leading to a low value perception.
Food and Beverage
Breakfast and restaurant services received positive feedback, despite some issues with staff keeping up with demand.
Overall Experience
Most guests had a positive overall experience, highlighting the location and breakfast, but some were let down by service and amenities.
Hotel Rules
Check-In / Check-Out Policy
Check In
3:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show Less<ul> <li>Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property. </li> <li>The seasonal pool will be open from June 01 to September 30. </li><li>Pool access available from 10 AM to 6 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li> <li>One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding. </li><li>No pets and no service animals are allowed at this property. </li><li>Contactless check-out is available.</li> </ul>
Reviews (121)
shawne
3 months ago
10.0
Location was great, hotel was great.
Ismail
3 months ago
2.0
Very slow service. Staff not helpful. Not friendly. No towels available. Housekeeping service the worst. Overall the worst experience I've ever had in hotel stays. They made me wait 2 to 3 hours to get towels. I got my towels around 9pm instead of in the morning like most hotels. The elevator doesn't work properly. This hotel is rated 4 stars ut should rated -1 star
Sabah
3 months ago
8.0
Nice hotel
Mark
3 months ago
2.0
Absolutely disgraceful service once again throughout and even though I felt they deserved a second chance last time I will never return. Staff are rude, incapable of managing services and simply are not interested. A complaint will cause an uncomfortable argument. Breakfast is chaos, with children running riot and staff incapable of dealing with requests. Often you cannot find cutlery, or glasses and tables are generally dirty although there is staff available. The pool is an absolute nightmare, overcrowded with very loud music and the small small as if it were in an amusement park. I understand that mainly the hotel is frequented by Moroccan families and culturally they find things acceptable that Europeans don't but the price is exhobitant and much more is expected.
Benjamin
3 months ago
8.0
Very convenient for the beach, port and centre of town. Its a pity that people can smoke in the foyer and bars in the hotel. This meant you could not enjoy those areas if you are a non smoker.
Ismail
4 months ago
8.0
Overall was a good experience
Ayana
4 months ago
10.0
Wonderful and helpful staff. Great beach location. Short cab ride to the medina and souk. I travelled with a wheelchair user and staff always were there to help me.
AMINA
5 months ago
8.0
Excellente vue sur mer ! Confort Lit 5/10 , ce qui était très dérangeant pour moi c'est les stations pour fumeurs partout et a chaque étage juste a la sortie de l'ascenseur ! Par contre aucune odeur dans notre chambre.
Karim
5 months ago
4.0
The check in was very bad. The restaurant served same food lunch and dinner. Bathroom no toothpaste the is no hangers. Tv no cnn or any USA chanel. Leavieng the hotel there was no parking in the front door for our taxi we had to walk out to the street to get to our taxi.
ADIL
5 months ago
4.0
It's say family room but there's no bed for kids to sleep
Ibrahim
5 months ago
6.0
Hotel is clean but the room are very small.
Abdul k
5 months ago
10.0
Stayed 4 nights in may 2025, I founded them Management and staff helpful and welcoming, recommending this hotel to everyone, close everything what you like.
Hsiuhung
6 months ago
8.0
Is nice place to stay
CHERRIE
6 months ago
2.0
My husband and I actually couldn’t wait for our stay at the Kenzi particularly for its close location to the beach, but by the second day, we couldn’t wait to leave! The hotel is old and tired! While we stayed in a duplex, hoping to give us more space, the furniture was scratched up and dirty. I didn’t even want to sit on the couch. We ran out of water every day in the bathroom for whatever reason (I thought it might’ve been related to the construction on the bottom floor), and there was always a huge puddle of water after taking a shower because the tub is not properly sealed around the glass. The outlets next to the beds also were not working, making it very inconvenient to charge phones etc. It’s a smoking hotel also!! While the website says it has “designated” smoking areas, the lobby seems to be one of those areas, much to our dismay!!! Had we known that, we would’ve stayed somewhere else. We also opted for the daily breakfast, and we would’ve been better off getting food at the very closest cafes. The breakfast areas were not clean, and the food was quite mediocre at best. The only good thing was the bed, which was firm to our liking, but it was only a queen sized bed when the reservation website called it a king. We will definitely be staying elsewhere when we’re back in Tangiers.
Abdul k
6 months ago
10.0
I stayed 13 to 15 of may in this hotel, The Staff amazing 5 stars, Cleanes good 4 star Are 5 stars Front Disck Service 5 stars I definitely recommend to my friend's Room service great 5 stars
Ravindra
6 months ago
10.0
This is a truly unique experience, within walking distance of 300 high foot sand dunes, this was a place to decompress for a few days
Tarik
6 months ago
2.0
No pool and under construction not a 4 star more like 2 star
Francisco
6 months ago
8.0
Está muy bien. En proceso de restauración pero ya está excelente. Sin piscinas por refaccion
Florence
6 months ago
8.0
Over all I'd great
Rachid
6 months ago
10.0
Clean hotel room, great location to the beach, lot of restaurants.
Verified traveler
6 months ago
8.0
Clean basic room with plenty of space. Hotel is undergoing some renovations with several areas including pool not available at time of stay. Food in bar was good however many good restaurants near by as well. Close to ferry terminal and train station. Good for a couple of nights.
Ahmed
7 months ago
6.0
Hotel location, property and the area are wonderful. However the staff are rude and they were so unprofessional they need a little education of customer service
Ansam
7 months ago
2.0
First we surprised that tha amount of money on website is different which is we paid more than what the offer was . Zero service no kettle in the room and when we ask for hot water they bring it very late and cold no cover . Room always no cleaning probably, no changing the sheets even we ask every day but when we coming back to the hotel we didn’t find nothing we stayed 7 nights only twice. Very noisy at night. Not worth the money only good location that’s it .
Jennifer
7 months ago
10.0
The location is easily walkable to many restaurants and the beach.
Ebony
7 months ago
10.0
Excelente localización, justo frente a la playa. Buen trato, buen desayuno y estructura física
ZAIR
7 months ago
10.0
excellent service clean hotel
Joseph
7 months ago
6.0
We were staying at this hotel to visit our son who is a student in Tangier. The hotel was well maintained with a 1980s old money vibe. It was clean and convenient. We had to ask for toilet paper and towels as they were not replaced after housekeeping cleaned. It was strange to us not to have a fan in the bathroom or screens on the windows but that is an American expectation. The breakfast buffet was huge, but the staff had a hard time keeping up with replenishing the food and silverware after the daily tour busses left. The restaurant staff were friendly, but the front desk left much to be desired. They were not rude just barely spoke.
Lisa
8 months ago
4.0
I booked this hotel for use of the gym and the spa. As it is Ramadan these were closed but they were advertised as available at the time of booking. The room was ok id say it is more a 3 star hotel and definitely not 4.5!! The bar staff were inattentive and dismissive spending more time on their phones than customer service! The staff weren’t very friendly or helpful when I asked about the gym they opened it with a security guard observing us to which we left. The gym equipment was also very poor no free weights and some machines not working. I asked to speak to the manager but he didn’t work weekends and there was no one else in charge. We had booked 3 nights but only stayed 2!
Verified traveler
9 months ago
6.0
It's a fine hotel, and the service was good. The wifi in the room kept going in and out. The seaside rooms are very noisy. Traffic noise all night long made it difficult to sleep.
Dominik
10 months ago
10.0
Nice hotel, convenient location in the new part of town. Lovely beach across the street. Make sure you book a room with sea view. You will not be disappointed. You can even see the Spanish coastline (Tenerife) in the distance from your room. Too bad the hotel pool wasn’t open. I was there in January and had the pool been open, cleaned and heated I would have definitely used it. But I understand that it was winter temperatures in Morocco. For me as a Canadian it was like Spring.
Melissa
10 months ago
8.0
nice hotel.
Abdel
1 year ago
6.0
The stay was great. The housekeeping service was Excellent!! Safae was super attentive and incredible. Much appreciated
Fatima
1 year ago
8.0
The air conditioning was not working
Robert
1 year ago
8.0
The hotel is in a good location. Lots and f restaurants and a beautiful beach. The breakfast buffet is very good. The bad is that they didn’t have air conditioning. We were told to just open the window which would be fine if the cars didn’t honk their horns all night. It made sleeping very uncomfortable.
Daniel
1 year ago
4.0
Pros. Some rooms have an ocean view. It is not too far from the old Medina and the tapas bar downstairs was okay. Cons. Very rundown property far beyond its heyday. The reception foyer makes you think the hotel will be okay, but the rooms are in a state of disrepair and neglect. The 3 staff did not offer any assistance at the front when we arrived with all our luggage and maintained a rude attitude our whole stay, likely the worst we have experienced. They would stand in the doorways (one of which is broken and permanently closed), not greet or acknowledge us and block entry making you walk around them. Mostly on their phones. I asked for an umbrella during the heavy rain, they pointed to the two avaialble and barked "thats for the carpark" and I asked for the second one to which he barked louder "broken!" Checkin took 25 minutes. 3 staff members in the office area on their computers and phones watching one girl check in the whole line of people. First room on 2nd floor, the AC did not work and the thermostat had an additional switch added to turn it off and on but still didnt work. The room smelled like food and cigarettes, however the overall condition was reasonable. The front desks response was the hotel was full untill we said it smelled like rotten food and suddenly a new room was available on the 7th floor. 2nd room was worse with holes in the walls and graffiti engraved in the bathroom. Would not recommend. More to say but have run out of characters allowed.
Heberto
1 year ago
10.0
Nice view and convenient location
Rodney
1 year ago
8.0
Lovely few days stay . However, bed and pillows extremely firm. One waitress in charge not very pleasant, but all waiters very friendly and helpful. Breakfast could not be faulted, plenty if everything and very fresh.
Moatez
1 year ago
10.0
Great
suhail
1 year ago
8.0
Overall good
Amina
1 year ago
2.0
Did not love my stay. Check in was not efficient and took forever. Staff is just standing there on their phone and being unhelpful except the guy who helped with our bags. Front desk does not answer. Plugs not working, Ac was not working well. Overall unpleasant experience and would not go back. Absolutely not worth the money!
Mohammed amine
1 year ago
10.0
Very amiable, cozy,clean and convenient
Guenther
1 year ago
10.0
Great location by the beach
Roger
1 year ago
8.0
Great breakfast and beautiful property. Stafe was courteous.
Tu Phuong
1 year ago
8.0
This hotel is quite fine for a quick stay. We enjoyed the massage , haircut and hammam services. The ladies are more than welcoming.
Andreas
1 year ago
4.0
Disinterested staff to a man and women. Paying guests are an inconvenience that disturb their day. They don't allow the A/C to be turned on until its 'summer'. I was there in June and the temperature was in the 30s . The water wasn't running in my bathroom. I was told to wait in my room as Maintenance are only allowed in when the guest is present. He arrived in half an hour without his tools . Told me he was just going to get them and never came back! Receptions only comment was would you like a different room! Breakfast was dreadful so only went twice (in 9 days). Restaurant food was very hit or miss. The pool area allows outside guest to play their own sound systems so that a relaxing Sunday became Battle of the Bands! The place is obviously just for people on tours staying one night and moving on.
Houda
1 year ago
10.0
The hotel location is phenomenal! Everything within walking distance! Beach ofcourse as it's beachfront lol restaurants supermarket. Train station red bus stop ...and it is VERY safe all day / night ! The hotell staff are very nice and polite, especially this guy named Redouane at the reception, he patiently helped fix my messed up booking i made in expedia also this girl Hanaa at the breakfast buffet , she was very sweet and fast responder when i asked for silverware...The only thing I would like management to consider is that our suite didn't have lock from inside wich made me feel bit uncomfortable leaving my teenage daughter alone to go get breakfast as she doesn't eat breakfast , I'm a travler and that is the first time where a hotel room doesn't have locks inside, even though it's very safe area / city but it doesn't hurt to have that Tangier is a beautiful city to visit ! Shokran Redouane & Hanaa , will definitely go back one day .
RAchid
1 year ago
8.0
Great location, great hotel, friendly crew, nice breakfast
R Lalit
1 year ago
10.0
Great property!! Amazing room
Omar
1 year ago
10.0
Great service. Friendly staff. Breakfast buffet is great. Many choices and abundantly. Hop in Hop off stops in front the Hotel even there's no signs there. Just ask the busses to stop.
John
1 year ago
4.0
Lift waiting times, unfriendly reception staff, breakfast buffet a disaster, uncleared tables, no plates and no tables.
heuda
1 year ago
8.0
Property is getting old. But the service and the location are great. While the rooms are updated common areas are dated
Ruth
1 year ago
10.0
Right by the ocean front.walkable to the Marina, restaurants and train station. Staff at front desk very helpful. Special thanks to M. Moualooakil for helping me print my tour bus tickets Thursday night. We had trouble printing and he was very kind to print from his phone number for me. He went above and beyond fo make it happen. Thank you. Breakfast was good and I was able to use pool and gym without any problems.
Salwa
1 year ago
10.0
Excellent, friendly staff Perfect location
Florin
1 year ago
6.0
The room was beside construction building. At 8:30 am bang bang bang non stop. One day we had no cold water, only burning hot water. We asked how much for transportation to airport, been told 100 MAD, arrived at airport , driver demanding 200 MAD (we toke airport to hotel normal airport taxi which charged us 150 MAD and we thought we got robbed)
Mostafa
2 years ago
2.0
The area is in a great location but those rooms are terrible and nothing like in the photos. I booked the hotel thinking I was gonna spend a great vacation in a nice place but reality was nothing even close to that. The room was so outdated, very dirty and old . Ants were everywhere, and good luck sleeping at night from people’s noise . Even the a/c fan was squeaking and the room was about to breakdown . I really wouldn’t go there anymore.
M
2 years ago
4.0
Very noisy hotel by the sea. I could not sleep all night. The people in the hotel are too commercial minded and fake.
Kimberly
2 years ago
6.0
Nice hotel rooms, very terrible drainage system, bathroom flooded.
Debra
2 years ago
4.0
Room was nice. Front desk - no helpful - basically ignored requests Ran out of money to exchanged Getting a taxi so difficult and then when you give them instructions follow on your google map they decide they will take you where you want.
Karim
2 years ago
6.0
Great location, beautiful views from the windows,but the conditions of the rooms could be better. I would rate it a 3 star hotel.
Anouar
2 years ago
4.0
Terrible vew rooms and facilities
Abuagela
2 years ago
4.0
Hotel location is right on the beach. The hotel offers good breakfast buffet though the timing is inconvenient between 6 and 9. Perhaps, the most annoying thing is their unreliable WiFi being very slow and occasionally disconnects and wouldn't let you sign back in automatically. The WiFi is only OK in the lobby. We had complained about the WiFi, the refrigerator, the AC, and some noise coming from the ceiling but only the refrigerator issue was fixed. Just frustrated and disappointed.
Rhonda
2 years ago
10.0
The air conditioning unit didn’t work very well in our room 1704
Simohammed
2 years ago
10.0
All good
Alvaro Felipe
2 years ago
10.0
ERNESTO
2 years ago
10.0
This is a big hotel, clean, in great conditions, nice pool, good bars, wonderful buffet, nice staff just in front of the beach. Many restaurants close by.
Greg
2 years ago
8.0
Fg
Salah eddine
2 years ago
10.0
Nice and clean
Nadia
2 years ago
8.0
I love it
DANIELE
2 years ago
8.0
Upon arrival they gave me a room that wasn’t clean and smelled like urine, I called and complained and they changed my room to a cleaned one, the breakfast was ok as well.
abubakar
2 years ago
10.0
Parking and free breakfast and stuff are friendly
Younes
2 years ago
4.0
Needs a lot of updates
kassem
2 years ago
10.0
The staff are super friendly and kind. From the welcome desk to the house keeping to the restaurant to the spa. You really feel there is an harmony and professionalism in how things are managed. We really enjoyed our stay there and we'd like to extend our thanks and appreciation to the accommodation manger, GM, Spa manager and all the staff.
Halima
3 years ago
6.0
OK, it’s a ‘decent’ location with the best feature being the location -right next to the beach. The hotel can be so much better if the cleanliness was up to a ‘good’ standard. The staff were ok, the pool was dire and I don’t think the onsite Spa is of a brilliant standard.
TARIK
3 years ago
10.0
Good
Amin
3 years ago
2.0
Service 👎 Clean 👎
Dejahn Hajar Pope
3 years ago
2.0
Extremely over rated. The ac was bad. And every time I needed something fixed I had to come to them multiple times.
Omar
3 years ago
2.0
1 star hotel at best. the Moroccan authorities should make a surprise visit to reclassify this place.
omar
3 years ago
6.0
Just ok
Wassim
3 years ago
10.0
Great location
Nacer
3 years ago
6.0
It was all ok except the behaviour of the lady in charge of the spa,she was very rude,desrespectful and unprofessional
tarik
3 years ago
6.0
Service is 4* rooms are 3* the hotel needs a makeover to come back to 4* only the location saved it.
Fayrouz
3 years ago
10.0
Very good area near everything nice and polite staff professional good service and the food was amazing
Rajinder
3 years ago
6.0
It is nice and big hotel but smoke smell drove us crazy and made me feel sick whole time. Carpet was very dirty and chairs in waiting area were dirty as well. Staff was super nice and welcoming though.
Verified traveler
3 years ago
6.0
I booked a room with breakfast included, and it was written down in my bill, however when I got there they insisted it wasn’t The next day they took a bill with the charge of the breakfast
Abdulrahman
3 years ago
6.0
The inside interior of the hotel as well as the rooms is gloomy and uncomfortable. the essential accessories such water bottles and glasses are not available.
Mohammed
4 years ago
10.0
Nice hotel, Nice view, Nice staff
Leila
4 years ago
8.0
staff very friendly and helpful would stay again
abdullah
4 years ago
2.0
I will never stay there again
soad
4 years ago
2.0
No
MOUHCINE
4 years ago
2.0
Rude staff
Verified traveler
4 years ago
2.0
Rude staff
Hafida
4 years ago
4.0
Service no near 4 stars waited 4 hours for towel replacement breakfast disorganized bad atmosphere like in souk i wont stay there again
ABDELAZIZ
4 years ago
4.0
The property needs to be remodeled! My last stay was a little bit better than this time. Me and my wife were very disappointed of the conditions this hotel went to. Hopefully, it will be changes next time if we decided to stay here!!!
Nabiha
4 years ago
2.0
Location not bad but the property needs to be updated
Verified traveler
4 years ago
2.0
Location not bad but the property needs to be updated
Verified traveler
4 years ago
2.0
Poor customer service.Rude staff .I don’t recommend it
Verified traveler
4 years ago
10.0
L'hotel est bien situé, just en face de la corniche. Les chambre avec vue sur mer sont sympa. Par contre, la qualité de la chambre, et le buffet cette année s'est beaucoup dégradée malheureusement. J'ai été en 2018, c'était très bien. A part cela mon séjour s'est bien passé. Tanger est une tres belle ville. A ne pas manquer!
Brahim
4 years ago
4.0
Everything is good except they ruin my reservation and slow in check in took me 1 hour on line to check in
Johny
4 years ago
2.0
Service was terrible, asked for a glass they said 5 minutes but never arrived, television wasn't working we called the reception they said will send the technician never turned up , staff was very rude apart from one person in the restaurant, swimming Pool too small over all not worth the money never again.
Sara
4 years ago
4.0
Unless you R
Mohamed
4 years ago
2.0
Avoid this hotel. Booked non-smoking sea-view suite, got a smoking wall-view suite. The pictures have nothing to do with the room The only positive thing was the professionalism of one front desk employee.
Verified traveler
4 years ago
2.0
Avoid this hotel. The rooms have nothing to do with the pictures.
Mohamed
4 years ago
10.0
Exelent service freindely stuff
Verified traveler
4 years ago
2.0
Check in was horrible. Was given a room that stinks . I bought a room with sea view I got a room with wall view. After my first complaint I was given a room with sea be view but the AC was not working the fridge was not working . The phone was not working . The TV screen is too small . The channels list is meh .After my second complaint I was given a third room where the AC was barely working . Very noisy . I was in sweat all night it was so hot . The single blanket given is for cold winter night not for a summer mid July . People smoking in the lobby , in the restaurant even on the floors. They have ash trays in the rooms.Really? The swimming pool is disgusting Water is brown And they charge $120 a night . Spare yourself headaches. Don't buy !!!!
Verified traveler
4 years ago
4.0
Very bad service, I was given an occupied room when I opened the door I found someone’s bags. The Agent at the front desk asked for an addiction tax charge and she told me to come back for change .
Verified traveler
4 years ago
2.0
Bad service.
Verified traveler
4 years ago
6.0
All amenities are closed because of covid-19 which was not shared over the phone when booking, the property looks very run down, even the door to our bathroom was broken and appliances didn’t work. Stay at the Hilton instead
Verified traveler
4 years ago
6.0
Verified traveler
4 years ago
8.0
The property is clean outside and inside, friendly stuff, property needs updating yes but still you can stay and enjoy the ocean view.
Verified traveler
4 years ago
4.0
They charge me extra money for tax around 90 dirham
Verified traveler
4 years ago
2.0
Room view was good. As for the rest it was not a good experience. Not clean, there was a leak in the shower. TV not working. Asked for help and was never helped on anything. Overall not a good experience, save your money and mood and stay somewhere esle!
Youssef
4 years ago
10.0
Great customer experience !!! Warm welcome & friendly Staff! The room service was prompt to assist whenever i called for request !!! Room was always kept clean and very organized as i spent week in this hotel!! Keep up the great work !!!
Dilfiaz
4 years ago
10.0
Stayed here on previous occassions. Hotel is beginning to look a bit tires and in need of slight modernisation. I still enjoy staying here on my visits
Abdelhafid
5 years ago
2.0
Not so good
Gary
5 years ago
2.0
Only one thing I liked was the view from the end of corridor it was onto the beach every thing else was very bad the hotel was rated as a 4* it was no more than a 2* As you walked into the building everything you looked at was in need of replacement (tiles,carpet,windows,furniture and bathroom were all needed replacing) the food was terrible cold and inedible also it had a night club as part of the building that started at 23.30 and went on until 04:00 at full volume As you can see from this I would advise everyone looking at this hotel never to book into it
G
5 years ago
8.0
The hotel is across the beach, nice view, the lobby and dining area are beatiful, the breakfast is big lots of variety and is awesome, food is delicious😁😁The staff is nice . Though the hotel is quite run down despite of some renoes in the washrooms, newer TVs, tiled flooing; but the carpets are extremely old, everything looks very cheap, no tissues in the room, beddings ate cheap and not comfortable.
John
5 years ago
2.0
NO. NO. NO. WARNING . THIS IS AT BEST A BIG 3 STAR. BED BUGS GOT BITTEN ALL OVER. RUBBISH FROM OTHER ROOMS LEFT FOR DAYS OUTSIDE MINE. PEOPLE CLAIMING TO WORK FOR HOTEL HUSTLE YOU ON THE PREMISES. G4S SECURITY STAND AND WATCH. DESPITE THESE CROOKS COMING INTO THE HOTEL PREMISES THE SECURITY DONT WANT TO MOVE FROM THE DOORS WHERE THEY HUDDLE IN GROUP OF 3. WHEN TOLD THE HOTEL ABOUT THIS. WAS TOLD IT WAS NOT THEIR PROBLEM. THE MANAGER GAVE ME A TYPICAL MORROCCON REPLY. HE SAID THAT I WAS WORKING WITH THE HUSTLER. TRYING TO ABSOLVE ALL RESPONSIBILITY. SHAMEFUL. WHEN I SAID IT IS ALREADY REPORTED ON TRIPADVISOR. THEY HAD NO REPLY. DO NOT STAY HERE. YOU HAVE BEEN WARNED.
Begum
5 years ago
8.0
The hotel itself is lovely, the bedrooms are spacious and the cleanliness is very good. The staff are very accommodating and friendly and make you feel very welcome. You cannot fault the location of the hotel as it is a stone throw away from the ocean. The swimming pool is small but doable.
Verified traveler
5 years ago
2.0
Disappointing. They need to train their stuff. Some stuff members, at the reception, were rude. This unfortunate because the hotel has a lot of potential. Will not stay there again.
M
5 years ago
6.0
reasonable hotel could do with some work as was cracking in places in the rooms, rooms were decent size , breakfast was good and good location WiFi needs connecting each time which is annoying and slow
BS
5 years ago
10.0
Although I cant fault majority of the staff at Kenzi Solazur, there was one individual who left a particularly bad taste with us. After shinning my 87 year old grandma mother to one side, this person then decided to try it with me. He called himself Ridwan, although probably a fake name so il describe him. Slick backed hair, glasses, looks like he enjoys the smell of his own waste, that type of thing. Incredibly rude and dissmisive seeing as we had to check back in after having our flights cancelled. I think customer service training is definitely required for some staff, as I believe this individual is ruining it for the rest of the hotel
Fawzi
5 years ago
10.0
It was great and amazing very comfortable and friendly
Mehmet
5 years ago
8.0
Generally everything was fine except there wasn’t a remote for the tv, so I requested one to be sent to my room which the receptionist said they will send one but none was sent.
Verified traveler
5 years ago
8.0
Love the location, literally across from the water and walking distance to the Kasba! Just think they need to update the showers!!!
Susan A
5 years ago
6.0
Very dated. My room had insulation coming out of door frame. Entry of hotel does not represent rooms. Staff is friendly! Gym is a mess equipment wise. In 3.5 days the empty water bottle in gym was never replaced.
Youssef
5 years ago
8.0
Check in was very quick and professional. Staff is friendly and welcoming, breakfast was good (improved since last year), rooms are spacious and clean. It is clear that this hotel does an effort in making sure things run smoothly, thank you! Hotel is right in front of the beach, so very well located
Andi
6 years ago
2.0
It's close to the beach, but it's noisy (cars honking all night long), the staff are rude, there was no air conditioning, thetub/shower leaked, the floor was filthy, the drapes were faded with cigarette holes
Verified traveler
6 years ago
6.0
We arrived in the middle of a tour checking in, so it was a bit chaotic. Valet was prompt and helpful. We were first checked into the wrong room and had to show that we had booked a larger room. Facilities are a bit dated--although comfortable. The restaurant staff and service was wonderful.