Iberostar Waves Club Palmeraie Marrakech All Inclusive
Chain: Iberostar Hotels & Resorts
Description
Stunning Views of the Atlas Mountains
Experience luxury and tranquility at Iberostar Club Palmeraie Marrakech – All Inclusive, where you can enjoy breathtaking views of the Atlas Mountains from the comfort of your own private balcony.
Abundant Amenities and Activities
Indulge in the 3 swimming pools, landscaped gardens, and a small lake within the expansive 10-hectare grounds. With 3 restaurants offering diverse cuisines, 2 pool-side bars, and a Moroccan tea room, your culinary desires are sure to be satisfied. Engage in a variety of activities from golf and tennis to spa treatments and children's entertainment.
Convenient Location and Complimentary Shuttle Service
Located in Marrakesh, the hotel offers a free shuttle service to the city centre, making it easy to explore the vibrant streets and visit the iconic Jamaâ El Fna Square. Book now and elevate your stay at Iberostar Club Palmeraie Marrakech – All Inclusive!
Sentiment Analysis
Friendly staff
Great location
Variety of activities
Clean rooms
Popular Amenities
Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Availability Side
Single Room with Garden View
This air-conditioned single room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden view...
Double Garden View Priority Location
The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a shower. The unit...
Double Garden Access
The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a shower. The unit...
Single Room
This air-conditioned room offers a balcony and a view of the mountains or the garden. A flat-screen TV with satellite channels and free toiletries are...
Double Room with Garden View
The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a shower. The unit...
Double Room with Pool View
The spacious double room provides air conditioning, a wardrobe, a balcony with pool views as well as a private bathroom featuring a shower. The unit o...
Double Room
The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. Boasting a balcony,...
Double Panoramic View
The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a shower. The unit...
Guest Sentiment Categories
Cleanliness
There were mixed reviews on cleanliness, with some guests mentioning dirty cupboards and clogged sinks.
Service
Guests appreciated the friendly and attentive staff, although there were some issues with new staff at the reception.
Location
The hotel's location and surroundings were highly praised, offering a beautiful setting.
Room Quality
Rooms were described as basic but clean, with some guests mentioning hard beds and old/damaged accessories.
Amenities
The hotel offered a variety of activities and facilities, including pools and sports, although some guests mentioned noise issues.
Value for Money
Opinions varied on the value for money, with some feeling it was reasonable considering the amenities offered.
Food and Beverage
The food received mixed reviews, with some guests praising the variety while others found it terrible with inedible meat.
Overall Experience
Most guests had a positive overall experience, enjoying the activities, staff friendliness, and cleanliness despite some minor issues.
Hotel Rules
Check-In / Check-Out Policy
Check In
3:00 PM
Check Out
11:00 AM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show Less- When booking more than 5 rooms, different policies and additional supplements may apply. - Please note that the full amount of the reservation must be paid in upon check-in. -Dress code. Buffet Restaurants: Shorts allowed in buffet. (No swimsuit, no tank tops, no beach flip-flops) Mandatory closed shoe A la carte restaurants: Mandatory long pants Compulsory closed shoeGuests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Reviews (577)
Isabelle
3 days ago
9.0
benoit
1 week ago
8.0
Malika
1 week ago
9.0
Candice
1 week ago
9.0
Personnel bienveillant et respectueux, nourriture excellente, propreté impeccable, literie de qualité.
Cons: Chambres bruyantes (fenêtres pas insonorisées, et nous étions au dessus de l’allée du bâtiment, ce qui a certainement joué). Navette qui est censée nous déposer dans le centre nous dépose en fait à 15 min de marche de la place centrale, dommage…
Hicham Iraqi
1 week ago
9.0
The overall experience was very good. The quality of service and personal was amazing.
Lisa
1 week ago
10.0
Rashmi
1 week ago
9.0
The location was beautiful. All the staff members were very, very helpful.
Cons: If only they had more vegetarian choices. This is not a complaint but only a suggestion
Nourridine
1 week ago
10.0
Isabelle
1 week ago
8.0
SAAD
2 weeks ago
10.0
repas piscine chambre et autres... parfait 10/10
Nathalie
2 weeks ago
8.0
Hôtel très accueillant et à taille humaine
Cons: Le bar manque de charme , de décoration , accueil froid , ne donne pas envie de se détendre Le buffet manque de choix
texier
2 weeks ago
9.0
Une gentillesse exceptionnelle du personnel
Patrick
2 weeks ago
8.0
Stephanie
2 weeks ago
10.0
Tout ! Le personnel est fantastique, l'hôtel splendide, la restauration est de tres tres bonne qualité avec des plats diversifiés chaque jours. Nous avons passés un excellent séjour
Cons: Rien
christine
2 weeks ago
10.0
Hôtel toujours au top! Le personnel est très sympathique , que ce soient les femmes de ménage, les barmans, les serveurs et serveuses, la réception... La direction également, toujours très disponible. L'hôtel sait s'améliorer quant à la mise aux normes actuelles ( panneaux solaires, recyclage des déchets, eau filtrée...)
Cons: Parfois un peu bruyant le soir ,du fait de clients indisciplinés...😔
Véronique
3 weeks ago
10.0
Le buffet avec très grand choix de mets…le personnel en majorité très accueillant ,en particulier l’équipe d’animation…les chats adorables dans tout le complexe,la grande piscine,le jardin…
Cons: Les portes de la salle de bain dans les chambres…très bruyantes et pas pratiques du tout!
Dominique
3 weeks ago
10.0
Naoufal
3 weeks ago
8.0
Ignacio
3 weeks ago
10.0
Lo mejor de todo el buffet y el personal
Cons: Por poner una pega las almohadas nos parecieron muy duras.
Reda
3 weeks ago
7.0
Benali
3 weeks ago
5.0
Personnel très adorable Kids club parfait
Cons: Snack bar est très limité, et ne donne pas envie de prendre quoique soit, hygiène à revoir. Animation pour adultes très limité
Johanna
3 weeks ago
10.0
Amazing
Cons: Amazing
Laetitia
3 weeks ago
6.0
Piscine chauffée
Cons: Les buffets et cocktails
Sophie
3 weeks ago
7.0
Jardin Piscines
Cons: Les repas Le spa coiffure
Emma
3 weeks ago
10.0
Jessica
3 weeks ago
9.0
Clean, quiet but with lots of activities for those interested. Food had lots of variety and the meats were great quality. Would return!
Valerie
3 weeks ago
8.0
Great hotel in la palmeraie. Beautiful gardens, the rooms are nice and the staff is super friendly
Cons: No more Prosecco included in the all inclusive
Aurélie
4 weeks ago
10.0
Nous avons passé un séjour absolument formidable en famille (nous étions 10). Le personnel a été incroyablement attentionné, toujours souriant et disponible; nous n’avons jamais connu un accueil aussi chaleureux ailleurs ! Le sous-directeur Iyed mérite une mention spéciale : d’une gentillesse rare, toujours prêt à s’assurer que tout se passe bien. L’hôtel est spacieux, très agréable, avec d’excellentes infrastructures : terrains de tennis, terrains de pétanque, prêt de raquettes… tout est pensé pour le confort des clients. Les buffets sont délicieux, variés et de qualité, matin, midi et soir. Et la navette gratuite vers Marrakech, plusieurs fois par jour, est un vrai atout qui nous a permis de découvrir la ville facilement. Bref, un hôtel qu’on recommande sans hésiter !
Cons: Petit point d’amélioration concernant les oreillers, vraiment trop épais et trop durs à notre goût. Également, il n’y a qu’un seul endroit pour prendre l’apéro à l’extérieur le soir, et la musique de l’animation y est beaucoup trop forte; impossible de discuter ! Ce serait idéal de prévoir un deuxième coin apéro plus au calme, ou de faire l’animation ailleurs.
mostafa
4 weeks ago
9.0
Lorraine
1 month ago
8.0
Amazing hotel, food, grounds & staff. Everyone works very hard. The animation team were the best we have ever experienced. Well done team Iberostar Waves Club. See you again next year 👍💖
Cons: Hotel was a bit far out & remote but we travelled by shuttle bus & taxi. Probably in need of a refurb especially bathroom & doors but we loved the atmosphere.
COLLAS
1 month ago
10.0
Très bel hôtel, les extérieurs sont magnifiques, très bien entretenu, le personnel très accueillant, attentionné, agréable. Buffet varié. 3 piscines pour satisfaire toute la clientèle.
Cons: Le wifi mauvaise connexion. Le food truck propose normalement des encas sucrés et salés mais impossible d'en avoir profité au niveau salé car rupture. La navette proposée nous dépose un peu loin de la médina.
Szymanski
1 month ago
10.0
imane
1 month ago
10.0
Thibaut
1 month ago
9.0
Cécile
1 month ago
10.0
Catherine Nitka
1 month ago
10.0
Amazing staff!
perret
1 month ago
7.0
Léonie
1 month ago
9.0
Le directeur/gérant nous a gentiment surclassé pour cette nuit là d’une suite. C’était parfait nous avons très bien mangé rien à dire au niveau du buffet. Le personnel était agréable !
Nabil
1 month ago
8.0
Perrine
1 month ago
8.0
Tout était très bien et la gentillesse de tout le personnel.
Cons: L’insonorisation des chambres, nous entendions très bien les pleurs de bébé la nuit de la chambre d’à côté.
Sylvie
1 month ago
8.0
Bel environnement, propre et sécuritaire.
Cons: Le personnel homme n’a pas le meme égard envers les femmes que envers les hommes. Décevant et quelques fois contrariant.
Geraldine
1 month ago
7.0
The staff were helpful, polite and friendly. They couldn't do enough to make sure your stay is enjoyable. I really like the management party on Monday night, a lovely touch. Pool area is nice with an adult only pool. Loads of things to do on site to keep you entertained.
Cons: Beds were uncomfortable and pillows awful. AC not great to cool the room during the night.
Jürgen
1 month ago
9.0
Grace
1 month ago
1.0
Cons: I very rarely leave negative reviews, but our experience at this hotel was so poor that I feel compelled to share it. This property should absolutely not be advertised as a 4-star hotel. While kids might enjoy certain elements, adults expecting comfort, cleanliness, and basic service standards will be very disappointed. From the moment we arrived, the problems began. Check-in took over 40 minutes, with no sense of urgency from staff and no acknowledgement of requests we had made ahead of time (eg babysitting). When we finally reached our room, we found dried blood on the side of my daughter’s cot — utterly unacceptable in any hotel, let alone one claiming to be 4-star. Housekeeping standards were low. On two separate occasions, the cleaners made the beds with damp sheets. The balcony door didn’t lock, which is incredibly unsafe when travelling with a toddler. One of the main lights in the room didn’t work, meaning we couldn’t see into the wardrobes at night. It was eventually fixed after we complained, but it’s clear that no one checks rooms properly before guests arrive. Basic amenities were also lacking — there were no kettles or coffee facilities in the room, and the WiFi only worked patchily outside the main buildings. In the mornings, there was no hot water and the shower pressure throughout the day was barely more than a dribble. Food was another low point. At breakfast I was served an omelette that was completely raw in the middle — I’m pregnant, so this wasn’t just unappetising, it was dangerous. To add insult to injury, the hotel also requires a deposit of around £10 per towel for pool towels, which is certainly not in keeping with a supposed 4-star experience. The whole process was also convoluted - tokens were paid for and collected at reception but towels had to be collected from the other side of the site (a location that was not even next to the pool).
1 month ago
10.0
Les infrastructures, le magnifique parc, tout est parfaitement entretenu. Le buffet offre un choix varié. La piscine pour adultes est à l'écart, très calme.
Schlumberger
1 month ago
9.0
Man fühlt sich ein bisschen wie in den grossen Hotels in Florida. Es hat alles. Unterhaltung. Ruhe Oasen, und natürlich das gute Essen.
Cons: Zu viele Leute.
Nick
1 month ago
8.0
Jean
1 month ago
8.0
The staff were so amazing, attentive and helpful. Special mention to Mohammed in the bar, Adhmir at the pool and Jaguar in the entertainment.
Cons: Food was lovely, would have been nice to have access to snacks around the pool area eg ice cream,
abida
1 month ago
6.0
Samir
1 month ago
10.0
1 month ago
8.0
Très bel hôtel, personnel sympathique et à l'écoute, restaurant buffet de bonne qualité.
Christel
1 month ago
8.0
Chambre grande, literie confortable, bonne insonorisation des chambres, complexe à taille humaine. Bon restaurant marocain sur réservation.
Cons: Manque de charme surtout sur le lobby et les communs. Buffets moyens.
Lisa
1 month ago
10.0
Flora
1 month ago
10.0
Un séjour parfait ! L’hôtel est superbe, propre et plein de charme, avec une architecture typique et des jardins magnifiquement entretenus. La cuisine est excellente, variée et permet de découvrir les saveurs locales. Le personnel est adorable et toujours aux petits soins. De nombreuses activités sont proposées et pour tous les gouts sans nuire à la tranquillité. Un grand merci à toute l’équipe ! Je recommande vivement cet établissement.
Cons: Rien tout était parfait
Claire
1 month ago
8.0
The staff were friendly, fun and helpful. They all work hard and are very kind. Great food offer in the restaurant and a lovely pool and good range of fitness classes.
Cons: It was quite remote, with no where to walk nearby. So you had to use cabs or the shuttle bus.
Higgins33
1 month ago
6.0
Pour ceux qui recherchent un all inclusive c’est moyen…pour le prix ! L’attente au check in est long et une seule personne pour une douzaine de clients….rien n’est anticipé ! Les repas sont satisfaisants dans un vacarme de cantine, mais sans plus, aucun effort de présentation ni de décoration, c’est brut de décoffrage ! En revanche le personnel de salle est aux petits soins contrairement à celui qui est à l’extérieur aux grillades, très peu aimable tout comme ceux du bar qui ignorent ce qu’est un sourire.
Cons: Le bruit ! et le peu d'investissement de certains serveurs.... un sourire ne coûte pas cher !
philippe
1 month ago
10.0
Tres bon hotel tres propre . Personnel super agreable . Buffets Exceptionnels d une qualite , variete et fraicheur au top!! Jardins magnifiques
Cons: Les piscines trop froides
1 month ago
9.0
Un grand merci au personnel pour leur gentillesse,Séjour exceptionnel.
Ider
1 month ago
10.0
L hotel top service reception et direction ( Zakaria, amina, iyed) restaurant parfait
Christian
1 month ago
10.0
L’amabilité du personnel et la nourriture
Cons: Rien.
mohamed
2 months ago
8.0
Cons: Manque bide ou douchette
Lucy
2 months ago
10.0
Everything was clean and looked after. Staff were super lovely and helpful.
miftah
2 months ago
5.0
Se nota que la mayoria del personal se toma en serio su trabajo.
Cons: el ruido de la musica a medio dia y por la noche hasta las 00:00 es constante. Entiendo que haya gente que este interesada en la fiesta pero no todo el mundo. Lo suyo es avisar y dejar que la gente elija. He tenido que dormir con tapones de oido hata para echar la siesta
Habhoub
2 months ago
6.0
mehdi
2 months ago
5.0
La restauration
Cons: La décoration la chambre
Hicham
2 months ago
10.0
Sofie
2 months ago
6.0
De vele activiteiten, kamers en mooie tuin
Cons: Eten (zeer beperkt buffet voor groot hotel en weinig variatie) tuin/zwembad meubilair vuil, sommige diensten niet vriendelijk (receptie/handdoek-sport). Animatieteam deed wel zijn best
2 months ago
7.0
L'hôtel était très agréable avec un personnel aux ptits soins on a testé le restaurant marocain Jawhara l'expérience était top. Merci à Younes le gérant très professionnel et sympathique.
Cons: La literie trop dure et les coussins également...
mohammed
2 months ago
9.0
Corinne
2 months ago
10.0
Tout état parfait Le personnel très sympa Les animations au top La hôtel très bien Je y retournerai sans hésiter Je recommande
2 months ago
10.0
Jessica
2 months ago
8.0
Mooie ruime kamers, netjes onderhouden Elke dag ruime keuze bij het buffet
Cons: De foodtruck vonden we minder
Lorina
2 months ago
7.0
Bon rapport qualité prix, pleins d’activités sympa
Cons: Globalement le personnel était très accueillant et sympathique mais il y en a certains qui étaient tout le contraire c’est vraiment dommage. De plus le restaurant Jawhara ne vaut clairement pas le coût..
anouar
2 months ago
9.0
Linda
2 months ago
10.0
Der Aufenthalt im Hotel war insgesamt sehr gut. Besonders hervorheben möchte ich das Entertainment – das war mehr als nur gut, wirklich bombastisch! Es gab ein paar kleine Unstimmigkeiten, die aber mit dem Manager auf eine unfassbar gute und professionelle Weise geklärt wurden. Man merkt, dass sich das Hotel sehr um die Gäste kümmert. Wenn man ein Problem hat, kann man sich jederzeit an den Manager wenden und es wird zuverlässig eine Lösung gefunden. Sehr empfehlenswert!
Zakaria
2 months ago
10.0
Ikram
2 months ago
10.0
Rachid
2 months ago
6.0
Bien
Cons: Bien
riccardo
2 months ago
9.0
Resort valido, cibo davvero ottimo e fresco, camere non proprio come da foto e alcune delle parti comuni non curatissime (alcune zone del giardino e area tiro arco), impossibile riuscire mettersi in contatto con la struttura prima del nostro arrivo (mai risposto a nessuna email che per una struttura del genere è abbastanza anomalo tanto da farci temere che non esistesse) ma lì in loco molto gentili
Cons: Impossibile riuscire mettersi in contatto con la struttura prima del nostro arrivo (mai risposto a nessuna email che per una struttura del genere è abbastanza anomalo tanto da farci temere che non esistesse) ma lì in loco molto gentili
Jamila
2 months ago
7.0
Calme
Benchaeb
2 months ago
5.0
yousra.B
3 months ago
10.0
Our stay at this all-inclusive resort was simply beyond expectations! From the warm and seamless welcome at the reception ( with m.zakaria and m.mohamed ali) to the outstanding quality of service with m.FAYSAL AND REDA whose made every meal a true culinary experience. The entertainment team kept the energy alive day and night with fun activities, sports, and vibrant shows — we especially enjoyed the golf sessions and the dynamic animation led by Hassan, who made every moment unforgettable. A big applause to Emy, the amazing head of animation, whose energy, creativity, and leadership made the entire entertainment program extraordinary. Souki and Fati at the Kids Club deserves a special mention as well — her patience, warmth, and genuine love for children created magical memories for our little ones. Rachid and the two Youssefs from the animation team also stood out for their enthusiasm, talent, and constant good mood, making every guest feel included and entertained. A very special thank you to Mr. Oublid, who personally ensures that everything runs smoothly for every guest — his dedication truly makes the difference. We also greatly appreciated the kindness and professionalism of the nurse, always attentive and caring, which brought an extra touch of comfort and reassurance to our stay. The rooms were spotless, spacious, and comfortable, offering the perfect retreat after exciting days. Every detail was thought of to ensure a flawless experience. Truly a dream destination where luxury, relaxation, and entertainment blend perfectly — highly recommended!"* 🌴🌞✨
Mohammed
3 months ago
10.0
Mohamed
3 months ago
9.0
Un séjour vraiment au top! La cuisine est excellente et variée, de quoi satisfaire toutes les envies. Le personnel est attentif, chaleureux et toujours disponible. L’équipe d’animation, menée par Emi, est incroyable : bonne humeur, énergie et ambiance garantie. Un grand bravo aussi au coach Ayoub de la salle de sport, motivant et professionnel, qui donne encore plus envie de bouger. Un hôtel où l’on se sent vraiment bien et qu’on recommande sans hésiter
Teresa
3 months ago
9.0
Conforto, sobretudo das camas. Todos os empregados são extremamente simpáticos.
Mohamed Imad Eddine
3 months ago
7.0
Mara
3 months ago
8.0
Driss
3 months ago
6.0
Cette année, les repas sont moins gastronomiques qu’auparavant et la qualité a diminué. Cette année, l’animation est moins satisfaisante que les années précédentes
Soufiane
3 months ago
10.0
Tous sans exceptions
Cons: Rien
Nathalie
3 months ago
8.0
J'ai aimé la gentillesse du personnel, le tout inclus, la qualité des cours d'aquagym et les autres àctivites en général, la piscine zen.
Cons: Le manque de propreté dans les chambres, rideaux et draps tâchés, lavabo bouché et coupure de courant intempestive.
Biaz
3 months ago
9.0
J ai aimé l endroit et l equipe d animation mr rachid meryem jagauar et touts mr samedi et les autres ainsi que les serveurs de restaurant et de bar merci
Amine
3 months ago
8.0
J'ai aimé les animations, un hôtel ou on s'ennuie pas, pleines d'activités programmées dans la journée et soirée à thème. Le kids club est très bien pour les enfants.
Cons: La qualité de la bouffe, bcp de choix mais c'était fade. Puis, c répétitif parfois on a zappé des repas à force que ce qu'on mange au déjeuner on le voit au dinner.
Renato Daniel
3 months ago
10.0
Shuko
3 months ago
10.0
毎日たくさんのコンテンツがあり、楽しく過ごすことができました。 オールインクルーシブのコンセプトは素晴らしく、食事も飲み物もとても充実していました。 スポーツなどもできて、ホテル内で十分楽しめました。
Cons: プールが18時で終了してしまう点。プールサイドの場所取りが難しい点。
Hassan
3 months ago
8.0
Pool area and facilities were great. Staff very friendly
Cons: Too far out, felt very tied to the hotel . The food was very repetitive and not my best experience of AI
Nohaila
3 months ago
9.0
Florence
3 months ago
9.0
Très beau club et bonne nourriture
Cons: Beaucoup de monde en été
El
3 months ago
8.0
Rusna
3 months ago
6.0
All inclusive
Cons: The air con of the whole hotel is very poor
Michael
3 months ago
10.0
Tiwalola
3 months ago
7.0
Can’t put it to words yet
Cons: The buffet was basic and the all inclusive wasn’t fully all inclusive
OLUFUNKE
4 months ago
8.0
I liked the property but unfortunately, there was building works going on in the room next to us so there was a lot of noise and we could not relax in the room during the day. There were a few flies in the restaurant and on the food.
Luke
4 months ago
8.0
Loved the staff, the adults only pool was blissful and peaceful. The food was amazing! So much selection, clean and really tasty! Really clean! We felt safe and secure, and the staff again were just amazing.
Cons: The air con in our room barely cooled it down at all. Now, in fairness it was 44 degrees whilst we were there but it was way too hot in our room. I’d expect there to be better air con in the rooms considering how hot Morocco can get.
Stephan
4 months ago
9.0
Ikeda
4 months ago
10.0
All inclusive: equipments, service, drinks, animation. The rooms are very comfortable.
Cons: A bit far from Marrakech Medina
Harjinder
4 months ago
9.0
Food was great. Staff are very friendly. Regular shuttle bus to the town (although this requires an onward taxi). Pool and facilities were clean.
Cons: Not much. If I had to be critical, beds were a bit hard for our liking and pillows were quite high.
Kathy
4 months ago
9.0
The staff made our experience exceptional. They work so hard and are always happy to help or chat. The food was amazing for all inclusive, such variety daily, freshly prepared. The kids club was amazing for our wee boy. The gym was very well stocked and the entertainment had something for everyone.
Cons: Rooms slightly dated but exceptionally clean so not an issue
Justin
4 months ago
8.0
Graham
5 months ago
10.0
The overall impression was a relaxing, well maintained and staffed environment
Cons: Leaving
Suzanne
5 months ago
10.0
Excellent hotel , lots of activities if you want to do them , spotless clean. Food was excellent. Highly recommend! Entertainment team were great , full of energy and enthusiasm. It is a hotel that I would return to .
Conar Jack
5 months ago
8.0
We enjoyed our stay, everything was as expected. Only notes are: - Due to the significant heat during our stay the room was not quite comfortable enough, the AC does work, however requested a fan and was told no. - On-site massages are quite expensive, however this is expected. - Food wise, some vegan options but very hard to tell as signage for allergies is mostly not present or gets mixed up. Also hard to know what the food is.
Oluwadamilola
5 months ago
10.0
Everything, it was the best decision I made for myself
Cons: I’d have loved a hot water boiling kettle in the room. Brought my special tea from England but couldn’t make it in the room
Andrew
5 months ago
8.0
Nice food, lovely grounds and staff
Cons: Maintenance of buildings really need attention
Alvin
5 months ago
8.0
Yvonne
5 months ago
10.0
Camille
5 months ago
9.0
Everything
Cons: The wifi connection was poor when we were in the room
Asmae
5 months ago
8.0
Rima
5 months ago
10.0
The entire resort was wonderful. So much to do for all tastes. The adult pool was bliss, but if you need some excitement and fun the family pool with entertainment is great. So many activities to do on site with a vast program. The food, well. I just wish I had more stomach space to eat more! The variety was excellent! Also I was back and forth picking up unlimited drinks - Ayoub did a great job🍹 they were perfectttt. The holiday reps were so nice and great fun! Mery, Yaya, Fadi, Mia, Abdulrahim Antar, Mohammed and the amazigh prince 🤪thanks to all of you for making me feel among friends 🫶🏼
Cons: Struggling to pick at anything - however I did experience an implication with new staff at reception desk. This was resolved very quickly by manager. Thank you 🙏🏼
Talia
6 months ago
6.0
It was a lovely stay, food was the best part/ great and different food every day , property a bit dated, pools were great and big, entertainment was fun.
Penelope
6 months ago
6.0
The staff , the beauty of the garden all the commodities
Cons: The food was terrible, the meat was inedible, and I was sick for two days because of it. Cleanliness was lacking – the room had dirty cupboards, the air conditioning couldn’t be turned off, and the sink was clogged.”
Pauline
6 months ago
7.0
Josephine
6 months ago
9.0
Osarumese
6 months ago
10.0
Staff was nice
Cons: More food options for international guests
Sylwia
6 months ago
9.0
Beautiful surroundings of the hotel, warm water in the pool. Many cool activities organized by the hotel. Very friendly staff. The food is very tasty.
Debbie
6 months ago
10.0
Diana
6 months ago
8.0
Vicente
7 months ago
9.0
Excellent facilities, all types of sports/activities, staff were very friendly, helpful and attentionate.
Cons: Mattress and pillow were quite hard. Some accesories (for example sanitary fittings) in the room and public spaces were oldish and/or damaged. Quite some strong noise in the room from chairs being dragged around in neighbouring rooms, specially above. Adding pads to the legs would be welcome.
David
7 months ago
10.0
Irose
7 months ago
10.0
Great stay!
Benchekroun
7 months ago
8.0
Caroline
7 months ago
10.0
Mary Kate
7 months ago
10.0
We enjoyed our stay at Iberostar Waves in Marrakech. It was clean, beautifully landscaped, delicious food, attentive staff- everything you need to have a relaxing vacation. We would highly recommend!
Joanne
7 months ago
10.0
Fabulous resort, beautiful setting, superb food!
Esther
7 months ago
9.0
Hotel itself is pretty basic, but it covers all the basics! Rooms are spotlessly clean, beds a little too hard for my liking. No tea/coffee making facilities but a kettle was requested and arrived immediately. The facilities and staff are what make this hotel something special. As a family with 3 boys (8, 10, 13), this was the perfect hotel for us. All the sports and games on offer and the entertainment staff made this one of our favourite family holidays yet. Special mention to Ali who served our drinks around the pool - always with the biggest smile, and Ismail in the bar who felt like a friend by the end of our stay. The staff here are wonderful.
Cons: Rooms are pretty basic but not an issue
Sarah
7 months ago
10.0
Wonderful stay. 2 adults with 16 year old daughter. We spent most of our days by the adult only Zen pool which was fabulous. The drinks and cocktails were all great, especially the Mojitos. The food was hot, plentiful and a great choice including freshly squeezed orange at breakfast. The ground are beautifully looked after.
Nikhil
7 months ago
10.0
So much to do at one place with activities and events. Huge property, App is great, swimming pool is great, evening parties are an added touch. There are many people at the same time but they get divided into these various activities and you can get your space comfortably. A must visit for families. We had a great stay and can't really complain.
Stuart
7 months ago
8.0
A comfortable seat or sofa in the room would be a big improvement.
Tabitha
7 months ago
9.0
Imogen
7 months ago
8.0
A beautiful hotel set in stunning grounds. Food was okay, pool and entertainment staff were lovely; reception staff not friendly or informative. Facilities were very good; bed was quite hard.Yes I would return.
Sabir
7 months ago
8.0
We were pleased with the cleanliness and overall appearance of the hotel – the facilities were clean and well-maintained. The variety of activities was especially impressive: tennis, football, basketball, boxing, and more. A great choice for active guests of all ages. Regarding the food: The food selection could use significant improvement. There was very little variety, and the same dishes were repeated almost daily. This became tiresome quickly, and unfortunately, we had to eat out twice during our stay. There could be more grilled food options, and the snack selection was limited – only pancakes and waffles were offered every day. In addition, the air conditioning in the dining hall was not functioning properly, making it difficult for allergy sufferers to eat indoors. One member of our group has a fish allergy and was unable to dine inside due to the poor air quality, and had to eat outside instead. Accommodation and comfort: The toilets did not have water hoses for cleaning, which is not hygienic and does not meet the basic needs of many travelers. Adding this feature would greatly improve comfort and cleanliness. Overall: Overall, we had an enjoyable holiday, but unfortunately the price-quality ratio did not quite match. The hotel has great potential, but improvements are needed in the food service, air conditioning, and toilet facilities.
Bev
7 months ago
10.0
Florent
8 months ago
9.0
Travelswithiman
8 months ago
9.0
the pool was clean, the food was really nice and tasty. Lovely and polite staff and the hotel was clean.
Laura
8 months ago
8.0
We had a room facing the pool are which can be a bit noisy at night.
Diana
8 months ago
8.0
Fiona
8 months ago
10.0
Yves
8 months ago
8.0
Good place to rest Food was excellent
Emilie
8 months ago
9.0
Charles
8 months ago
7.0
Helen
9 months ago
10.0
Sarah
9 months ago
9.0
Great team and customer service was perfect. All inclusive deal was value for money. Facilities included adults only pool and sports facilities. Rooms are spacious, clean, modern and practical The gardens are a pleasure to walk around and well maintained. The entertainment team were engaging and there was always something going on! Loved the aqua gym ! Water and coffee stations were plentiful. Buffet meal was varied with good choices
Susan
9 months ago
9.0
The room was amazing!! Staff were pleasant. Food was amazing!!
Cons: I wish there was a game room of some sort. More things to do on property.
Sandra
9 months ago
10.0
Fantastic hotel, From check in to check out , we stayed 8 days All the staff whatever there role they had, they were amazing so friendly & cheery. The even had staff going round chatting to everyone . Any issues were swiftly dealt with at reception. Food - lots of choice whatever your dietary needs were catered for. Adult pool area nice & quiet . Mixed pools activities on all day. Entertainment in the evenings was excellent. Great for kids too The hotel was constantly getting cleaned it was Beautiful gardens Free courtesy bus into Marrakech was a bonus If you are looking to book a hotel near Marrakech this is a must
Cons: Having to leave to go home
Jessica
9 months ago
9.0
Beautiful grounds, well maintained and very clean.
Cons: Location - nothing around the hotel outside area not nice enough to go on a walk which was disappointing.
Omobolaji
9 months ago
8.0
The hotel has good facilities. The shuttle to Marrakech was a great free service.
Brian
9 months ago
10.0
Alison
9 months ago
10.0
Very relaxing stay. Having the adults only pool was superb. Great food and very friendly staff.
Cons: Bed was a bit hard but ok once we put a quilt under us.
Sunna
9 months ago
10.0
Mariia
9 months ago
10.0
It was a beautiful experience in Iberostar. They made our holiday unforgettable, especially Valentine's Day!
Paul
9 months ago
9.0
Fantastic property and grounds. Excellent food and the all inclusive bar drinks were very good. Staff are very friendly and helpful. Pool areas are great and immaculately kept. There are plenty of activities on through day and evening
Cons: Beds are a little firm for my liking but apart from that everything was great
Julian
9 months ago
9.0
The staff are totally lovely, helpful and attentive. Food was superb with a massive range from western to local and numerous options. The facilities are excellent and the rooms basic but comfortable. As the hotel is well away from the hustle and bustle of Marrakesh city, having a range of activities on site proved a real benefit. Adults or children need never be bored.
Cons: Almost nothing, but I think they should reduce the background music and lower the volume of announcements.
Jeremy
9 months ago
10.0
The whole experience was great.
Cons: Pillows were a little uncomfortable
Sherifat
9 months ago
9.0
Sigve
9 months ago
7.0
Praise
9 months ago
9.0
Kate
9 months ago
10.0
Rebecca
10 months ago
9.0
The was enough to eat and drink. Staffs were polite and nice though some of them don’t speak English.
Cons: The fact that guest are not taken round the facility to show them places
Yao
10 months ago
7.0
Shalina
10 months ago
10.0
Evans
10 months ago
9.0
Comfortable , lovely pool, rooms were well equipped
Cons: No real complaints
Shalina
10 months ago
10.0
Karena
10 months ago
7.0
Charlie
10 months ago
9.0
Surroundings and facilities were fantastic
Cons: N/A
Jessica
10 months ago
9.0
Mohamed
10 months ago
9.0
Very friendly staff, the stay was too cool & Hôtel General Manager was too kind & very helpful.
Cons: Nothing
Sean
10 months ago
9.0
Belgude
10 months ago
9.0
Anna
10 months ago
9.0
I loved the staff and the hotel activities. The food was pleasant as well, they presented a large array for all pallets. A special shout has to be dropped for the cleaning staff on the room 2270 floor, she was amazing and so nice regardless of the language barrier.
Cons: The food was great but after a few day it felt repetitive. The rooms aren’t big too but it’s adequate. The bar drinks did not have many options included in the hotel package. However this are minor things that can be looked over.
Borja
10 months ago
9.0
We really enjoyed our stay in the hotel. Everything was right, the buffet had a lot of options and good quality. The installations were clean and fun. The room is quite spacious and there are lots of activities to do every day. But special mention to the staff which was always super helpful and friendly.
Cons: Perhaps having a big single mattress rather than two as an option would have been great. I couldn't find that option and sleeping on a separate one is not always the most comfortable.
David
10 months ago
8.0
Happy with style and size of my room, variety of dining options and food being offered. Large grounds to explore and relax in. Shuttle service prompt and reliable. Some issues with heat of cooked breakfast options.
Gulce
10 months ago
7.0
We were allowed to checkin early with was much appreciated since we were tired and with a toddler. The buffet is rich and varied, there are plenty of daily activities and lots of entertainement
Cons: Housekeeping is doing well but the floors remain dirty because they don’t use vacuum cleaner. Kids club needs a bit more toys particularly for younger ones. A waitress in the garden part of the restaurant is always reserving the sunny tables for her elderly customers that know her and tip her, making it a bit unfair for all other customers.
Olusola
10 months ago
9.0
Staff was so good. I had recommended it to my clients. My clients were treated so well they have been so happy with the place. I saw how well they look after the guests.
Mounia
10 months ago
8.0
We were greeted really well by the staff. They were really nice. The rooms were big and spacious but lacked some necessities like an iron and a coffee machine.
Cons: No indoor heated pools.
Philippa
10 months ago
8.0
We had an unexpected few days and decided to head out to this area, booking very last minute and a little tired... however we had the best welcome and a great time - mostly thanks to the wonderful Amina and other staff who welcomed us so warmly. The property itself is lovely, and the gardening staff are very talented. We enjoyed the pool, the buffet was exceptional, especially the Moroccan rice and local dishes... the bar staff by the pool were really kind too! Guests from different parts of the world enjoying themselves. We'll be back!
Aurelio
10 months ago
9.0
Beautiful resort- helpful staff
Cons: the pool towel hut is a bit too far from the pool and the reception, and getting the towel requires paying down a refundable cash amount at the reception, so you end up walking back and fourth..,easily fixable by blocking out at the towel hut a security amount on the credit card
Soufiane
10 months ago
8.0
Chloe
10 months ago
9.0
Range of activities and facilities was fab for all of us Grounds were huge Food was brilliant, wide range and high quality Staff were friendly, kind and helpful
Cons: Information about activities could be easier to access (the screens showing this information rotate really slowly, and don't give details about where each activity is located - some are obvious e.g. trapeze at the trapeze area, but others are not - e.g. dance lessons). Many of the activities (e.g. stretching, zumba) were the same every day - they could add a little more variation to keep everyone interested
Morag
10 months ago
7.0
The staff in this hotel are very good. Beautiful grounds. Adults only pool available. Excellent choice and good quality buffet meals.
Cons: Had issues with water not being hot. Staff dealt with it but recurring problem.
Vinodhini
10 months ago
2.0
Fantastic staff. The entertainment late night was above and beyond. The staff did a fantastic job. The nice lady at the kids club was lovely and all the staff at the restaurant. Anything we needed, house keeping came the next minute.
Cons: The toilets were filthy when we came in. The shower never worked with hardly dripping water. We skipped showers just for this very reason and I was dying to go home by this point. The sink also never worked so the water was stagnant all time although they claim to have fixed it. The tv remotes were not working and the AC wasn’t working either. The bed was hugely uncomfortable. Twin beds put together and they kept moving. Kids can’t sleep in the additional sofa bed as they would trip over since it was too narrow. Menu was horrendous ( mostly just cold stuff). They had a pasta counter but no protein to go with it ? Money savings tactics. Surely you can’t have Mediterranean meat from Moroccan section with pasta ? Paella was everyday but barely any sea food in it. Barbecue section had the same fish everyday ( the looks of it were beyond questionable and tasted like it too).The day they served seafood, you will have to cry for more than just 2 prawns from the barbecue chef and you are frowned upon for asking a third one. We stayed 5 nights and I stopped eating anything after day 2 and survived with the raw vegetables and fruits from salad section. A lot of repeat travelers at the hotel said the hotel food options / standards have gone too low and they would never return again. Just cheap money saving options except the desert section. Probably the worst iberoatar holiday we have ever been to . The rooms felt like a motel. Save your money and go someplace else.
Jo
11 months ago
8.0
Shamimur
11 months ago
8.0
staff
Cons: there was lots of foods but no Indian or Bangladeshi dishes. but Indian dishes is very popular in the world .
Elisabeth
11 months ago
10.0
Wonderful hotel well maintained. The food choices are amazing and personnel is extremely nice and welcoming. The shuttle service to go to Marrakech is with a full size bus and offers convenient schedules. Love the gym too! Would come again.
Richard
11 months ago
10.0
Peaceful, relaxing and calm.
Kehinde
11 months ago
9.0
Anya
11 months ago
10.0
The grounds were very spacious (e.g., the soccer field, badminton, archery, tennis and volleyball facilities). The cats were do friendly here. The food was very good. The shuttle to Marrakech was a great free service. Finally, the coffee was amazing.
Essaid
11 months ago
8.0
Anne
11 months ago
8.0
Esther
11 months ago
9.0
Patricia
11 months ago
9.0
Harriet
11 months ago
10.0
Kahdy
11 months ago
10.0
I loved everything, from the warm welcome to the food and staff
Anu
11 months ago
10.0
Nicole
1 year ago
10.0
I travel a lot and the food at this resort was 5*****. Lots of variety and very high quality. The head Chef here should get a raise. We are now at the Hyatt in Taghazout and we wish we could say the same. We will be back to this resort. Amine in entertainment was also wonderful!
Caroline
1 year ago
10.0
The staff were amazing, nothing was too much trouble. Good and drinks were great plenty of choice and quality.
Cons: The main pool was out of action while we were there but there was still the smaller Zen pool, but we hadn’t been made aware, was my only gripe
Thomas
1 year ago
9.0
The bed was really comfortable, and both the bathroom and bedroom were really nicely laid out, modern and clean. I liked the friendliness of the bartenders, the reception staff, and the Entertainment/Animator team. I liked the scheduled activities anyone could join in so was never bored with nothing to do. Dancing at the end of the evening shoes was good fun/laugh. I loved the fact that the buffet had chefs freshly cooking meats, eggs, fish, BBQ, flatbreads etc all the time. Made it better than your regular hotel buffet. I loved the authentic morrocan food available as well as other options. i loved the caiprinha + Mojito cocktails.. I loved how there was plenty of seating by the bar inside/outside, by the pool, in reception and in the restaurant. I loved the option of a free shuttle bus into centre Marrakech. i loved the garden and how beautiful the hotel looked.
Cons: The outdoor bars seating by the pool could have had cleaner seating, and they had a wasp/fly issue at the drinks machine. The main pool was closed without notice when booking. Evening entertainment could have been better. It would be nice to have a live band or some show that is more interesting than 1 hour of repetitive dance shows. Would have been nice to be offered a drink when sat at the buffet restaurant. Wish the cheese/Olives had been sourced from somewhere better. Everything else was delicious, but the cheese and Olives just didn't taste very nice the Pina colada cocktail could have been made better. It would also be nice to have the option of an Amaretto sour or a Margarita.
John
1 year ago
7.0
Beautiful gardens
Cons: Food wasn’t the best for me being a fussy eater
Valerie
1 year ago
6.0
This is my second stay at the Iberostar, the hotel has great facilities & beautiful gardens, the room are good size, the staff is very friendly and helpful.
Cons: The towels needs a bit of a revamp as their are old, the cleaning of our room could have been a bit better. The wifi is poor
Candy
1 year ago
8.0
I stayed here with my teenage son for a short two night stay and it was perfect for what we were after. There was nothing amazing about the hotel, but also nothing to complain about. The food offered a good choice and met my expectations from an all inclusive. The facilities were great and the two pools lovely as were the grounds. There was lots to do if you chose to get involved. The free shuttle coach to the medina and back was excellent and very straightforward. If you want to be near the action of the medina this hotel isn’t for you, but it’s perfect if want to be away from the chaos but close enough to dip in.
Kasturben
1 year ago
8.0
The hotel facilities were really good for kids with a lovely splash pool. The grounds had lovely gardens kept to an immaculate standard. The hotel was not close to anything within walking distance so had to stay within the hotel complex, though there was a free shuttle bus to Marrakesh town centre.
David
1 year ago
6.0
Nice and safe, willing to let you stay all last day even after checkout which was classy
Cons: Food wasn’t great to be honest
Aleksandra
1 year ago
8.0
Its clean. Staff is fantastic, attentive, lovely and helpful. Adult pool is quiet and big enough for a swim, while main pool has music and a more lively vibe. Food is lovely. Coffee machines are self service. There is definitively enough to do for a week. Daily Activities are run well, and you can take organised tours into Marrakesh. While you are out of the city centre, you are away from city pollution.
Cons: Building, including room and bathroom, are a little worn. This means walls have no noise isolation so you can hear everything outside. May be disruptive to sleep. You have to find your own way (which is fine in the end). The App is useless: wrong hours, high level info etc. Just go to animators and staff for all questions. If u want a spa, I suggest hammam outside of the hotel for a more complete experience.
Barry
1 year ago
10.0
Staff very friendly and helpful.
Anna
1 year ago
9.0
Kiran
1 year ago
5.0
Imad
1 year ago
7.0
Valerie
1 year ago
10.0
Staff, food, range of activities... everything
Cons: The spa! Not authentic, overpriced, staff need more training
Boban
1 year ago
9.0
Benjamin
1 year ago
9.0
Great staff throughout the premises and they were very appreciative of attempts to speak French. Great quality gym considering it's a hotel. Great variety of on-site activities. Food was also varied every night and offered multiple options for all tastes and diets.
Cons: Variety of cocktails was weak and could be improved. Location is a little far from the airport and can take a while to travel to during busy periods.
Stephanie
1 year ago
10.0
Their hospitality is superb, Amazing staff team, Good food and entertainments, hotel shuttle service was helpful, Overall had a fantastic stay at the property.
Cons: Nothing
Jonathan
1 year ago
9.0
Breakfast and meals were really very good. Pools were nice. Staff service was really excellent . All inclusive drink was okay to good. Quiet adult pool WAS quiet and we asked for a quiet room near that pool and we got one which I very much appreciated . Lots of things to do ( albeit not always clear where to get info on them ) I travel a lot and this was a VERY GOOD 4 * !
Cons: The information on activities in the hotel . Often there’s too much info in a hotel. Here the info seemed a little sparse ! Poor info on excursions . Even the reps didn’t appear to know much / weren’t there much ( had to ask for someone to call the English rep )
Sarah
1 year ago
10.0
The facilities, adult only pool especially. The food was amazing so much choice and nice themed evenings. Shuttle bus into the city
Cons: Nothing it was excellent on every point
Angela
1 year ago
10.0
Emma
1 year ago
9.0
Cathryn
1 year ago
9.0
Every single member of staff were fantastic! They all knew their job and they all knew how to make each and every guest feel welcome. Beautiful, clean pool areas and restaurant with lots of choice on the food. Loved the singer keyboard player...... he was excellent. In fact, we attended the music quiz most nights and the ents guy and the whole team was really good.
Cons: The only thing that would stop me staying here again is the location. As beautiful as it is, it's just too far away from the main town for my personal preference. I like to be able to walk to where it's all going on.
Jaspreet
1 year ago
5.0
Mary
1 year ago
8.0
It was a lovely environment and thr staffs are fabulous. Food is good as well.
Cons: Room scattered
Derek
1 year ago
10.0
Everything, the staff were fantastic.
Cons: In general the food selections was excellent. But got a bit predictable towards the end of our stay.
aicha
1 year ago
8.0
J’ai passé 5-6 jours dans cet hôtel avec mon mari et mes deux enfants. Il Le personnel y est très professionnel et très sympathique. L’hôtel est propre . Le personnel veille à ce que vous ne manquez de rien. Par contre très grosse déception pour le kids club. Sombré quasiment pas de jouets . J’y suis allée pour laisser mon fils de 4 ans. 0 animation les enfants sont laissés à déambuler dans la pièce. Une animatrice principalement assise sur une chaise à s’assurer que les enfants ne se tapent pas dessus. Pour avoir fait de nombreux all inclusive le kidsclub laisse vraiment à désirer . J’ai également fait un massage de 1h à 70 euros qui n’aura duré que 40 min.un peu moyen
Azzouzi
1 year ago
8.0
Nice staff
Cons: Roaches and somehow not very clean
Olivier
1 year ago
10.0
Everything was perfect
Cons: I liked everything
Gloris
1 year ago
8.0
Ben
1 year ago
8.0
The hotel staff and animation teams were amazing - friendly but not too pushy if you wanted to lie by the pool. The main pool was a perfect temperature, and food quality was excellent, if a litle "samey" on some occasions.
Cons: The room was quite small and dark, with a tiny balcony. There was a problem with wasps in some areas with dead wasps appearing in our soft drinks by the pool a couple of times. Other than the main restaurant, there wasnt a huge choice of different eating options.
Faical
1 year ago
8.0
Geir
1 year ago
8.0
Room was ok size for 3 persons. God food and something for everyone. Nice locations, Varity of trimming options, spa etc. Popular evening show. Served vine and beer. Mini fridge in the room. Waterstation in the hallway. Frendly personel. A hotel with a mix of all sorts of guest with and without kids.
Cons: Cleaning of bathroom was not that god. Wifi in room was terrible. No soda or drinks in minibar. No rules against towel mafia to occupy pool chairs all day.
Funmilola
1 year ago
9.0
Big and beautiful location
Cons: Dining room a long way from some of the rooms.
Adriana
1 year ago
9.0
Brett
1 year ago
8.0
Room comfortable and right by pool was great. Food and drink non-stop - you will not starve!
Cons: Location was limiting - nothing to see outside the walled grounds.
Simmonds
1 year ago
8.0
Gardens were really well maintained and most of the staff were fantastic. Lots of entertainment. Good variety of tasty food for a week's stay.
Cons: Areas could be improved/updated and cleanliness of rooms could be improved. It was difficult to get a response from the hotel before arriving via the chat option. Child pool had areas not working and dirty water sat within toys. Swings or play area improvement for toddlers. Blown noisy speaker by main pool.
Kemar
1 year ago
7.0
Pervin
1 year ago
9.0
It was a lovely hotel friendly staff
Cons: Spa facilities Showers never had soap and it was a little smelly
Mohamed
1 year ago
10.0
Asmaa
1 year ago
7.0
The room was well cleaned and the Lady taking care of the cleaning were very kind and helpfull. She did great work thank you. I loved The activities proposed it was very intretaning.
Cons: Non smoking areas was availble for other customers not smoking or allergic or with kids. In the terrass many customers were smoking during breakfest lunch and dinner time. I had to change my table many times. I have claimed that to the reception and nothing was done. I have talked to the waitress many time they ignored me totaly. During the night it was to mych noises after 23.00 when the show was finished many customers will sitt outside in the terrass speaking louad and enven some times were screaming without any consideration for other people who were sleeping. The reception have not been pleasent, not service minded and not willing to help. Sometimes very rude and unpleasent. Even when calling in the phone they hung up before I have finished talking very unpleasent. I have been visiting the hotel 2 years ago it was much better the personnel working at the reception were much more comptent, professional and were genuin willing to help at any time with a smile. When asking about the schedule for activities the reception were not willing to answer they had no idea about whats happning. It unexeptable when the reception give an answear " I dont know talk to stuff in the pool they will inform you." In the very first day when I arrived I was not informed about anything no a welcoming och a nice greeding. Same when I did the check out no greeding very rude. At the reception you definitly need professional and comptent personnal who can speak fluent english and frensh. But most importantly a service minded and well informed personnal who are motivation and engaged who loves what they do. Treat your custemers with respect care and passion. I believe you can do better. Keep on the good work.
Stuart
1 year ago
9.0
Food and staff
Cons: Entertainment during the day was very loud.
Kim
1 year ago
8.0
Owens
1 year ago
8.0
Food was outstanding. Staff very friendly
Cons: We couldn’t find an available chair at the adult only pool. Staff setup games each day at family pool in middle of a main walkway. Maybe move to underused area over by food truck area
Anas
1 year ago
9.0
Activities during the day. Clean and staff is wondeful
Cons: The food. Was decent but not all that great. Night activities are limited to 1 good shiw on saturday , otherwise , regular dans show whichngets old after a couple times.
Lorraine
1 year ago
10.0
Lovely staff. Very clean. Good food and facilities
Anthony
1 year ago
6.0
Facilities, grounds and staff are amazing.
Cons: Poor quality food in the main restaurant, also no significant change in daily offerin The entertainment NOISE,in the evenings emanating from the main pool area partially was unacceptable and a reason I would never return or recommend
Katherine
1 year ago
10.0
Jacobs
1 year ago
10.0
A fabulous hotel
Cons: Food and staff are very good
Eirini
1 year ago
9.0
Bukowski_jr
1 year ago
7.0
Property was clean, tidy and loads of resources. Only found the library at the end. The pools were nice, and easy to get a lounger/bed. Food was great with lots of variations through the week, as well as celebrations for various special days, like Eid etc. If you like Football, lots of Premier and Champions league action is shown on huge TVs. The mojitos weren't that bad, certainly palatable.
Cons: We booked the Iberostar for the kids club, so our only child could make some new friends and have activities. We could also get a break and chill for a few hours. As a 9 year old, he was classified as a Dolphin, Ages 8-12. We assumed this meant he would be looked after and taken/shown various activities. However, this wasn't the case. They do this for the under 8s, but not the overs. There are various activities on the site, and the 'Dolphins' are encouraged to go to them. Like high-wire trapeeze, football and archery. Water Polo is also advertised, but it's in the deep end, so most kids are trying to keep their heads above water rather than play. They really should have a kids water polo in the shallow end.
Alex
1 year ago
9.0
Khalisah
1 year ago
8.0
Staff very friendly especially entertainment team. Aymane made our stay memorable he was extremely polite and provided us with information about Morocco things to do etc!
Cons: Service a little slow but everything else made up For this
Enitan
1 year ago
8.0
Cons: Allergic to cats hair. Saw a couple of cats. I understand they are everywhere and lovely
Superna
1 year ago
5.0
Cons: Some staff were super friendly but some were clearly fed up. Long queues at the bar, confusion at the reception. All sun beds reserved by 8am. Definitely one to avoid.
Stacie26
1 year ago
10.0
Enjoyed our time at Iberostar. Staff take an interest in their guests and look after them. There is a gym, and two pools, one of which is adults only. There are lots of outdoor activities to do too. The food is great, lots of different options and constantly replenished, you have mixture of local and traditional western food. Rooms were very comfortable and we're cleaned every day. We also organised a hot air balloon and taxi to the airport with the hotel and all went smoothly.
Cons: N/a
Nidhi
1 year ago
10.0
Amazing customer service and timely assistance.
Amy
1 year ago
7.0
Morten
1 year ago
7.0
Grant
1 year ago
8.0
Staff were great. Food was very good.
Cons: Bus into Marrakech was often full meaning we needed to get a taxi. Would have liked the gym to open earlier than 9am
Erica
1 year ago
10.0
Beautiful grounds. The food options were amazing. Great entertainment team. The pools were heated.
Cons: The beds are a little hard for my liking, but still very clean.
James
1 year ago
7.0
Kids pool, grounds fantastic
Cons: Wear and tear - tiles loose in pools, kids club toys old, basketball court falling apart
Julie
1 year ago
9.0
Can't fault the hotel and it's grounds
Cons: Bathrooms need updating
Marieke
1 year ago
10.0
Clean , not too big, several pools, it was perfect!
Cons: The size of, location of the rooms, pool! It’s great!
Charlotte
1 year ago
10.0
Every aspect of the hotel was wonderful
Cons: App was hopeless Could have used a map of the site eg it wasn’t obvious where the activity pool was But the sport and entertainment was superb
Sid
1 year ago
8.0
Jackson
1 year ago
7.0
Olivier
1 year ago
8.0
sport facilities, friendly staff
Cons: noisy - difficult to sleep given the night and early morning noise good - good but not much variations day after day
Oginni
1 year ago
4.0
Annah
1 year ago
7.0
Best hotel I have stayed at despite things now being perfect. For starters, everything looks just like the pictures do. The staff are warm, helpful and hospitable and the entertainment workers for children are very enthusiastic. The amenities are very good, TV has YouTube, Netflix, amazon prime Disney plus etc.
Cons: Why did I not give 5 stars? Well.. on the 2nd day housekeeping threw my retainers away mistaking it for trash and the hotel did not locate them or take any responsibility with their part to play. One of the receptionists was making it particularly difficult to solve the problem and I feel as though I was being told what I wanted to hear and the blame was put on me for ‘losing it’. The food is good, there is a lot of options. I would say if you are a picky eater especially with a British pallet you might find it difficult to find food you like (there was pizza and occasionally chicken nuggets and chips) . With that being said the food is pretty bland. There are condiments to improve this but at times the food lacked even basic salt and pepper. As I was all inclusive I got to experience the unlimited drinks. I would say the juices are nice but any mixed cocktails/ mock-tails aren’t amazing. Their drinks are made from syrup and alcohol and not individual ingredients. So a pina colada would have the alcohol, if you prefer it, and then a syrupy type of liquid poured on top. So ther is no separate coconut milk, pineapple juice etc it is all one liquid so the drinks aren’t too amazing. The entertainment was good I used te trapeze and watched a show and all of the workers were talented and had high energy. I would say unit is better to travel to Morocco in April/may time as in the shade it was cold in March and at night the temperature drops.
Dayana
1 year ago
8.0
The complex was great, nice pool, amazing food, comfortable rooms. On arrival at 22:30 they still had dinner saved for us which was lovely. There is a shuffle bus to the center and exhange options are the hotel, super useful.
Cons: The spa wasn't great. We tried 3 different procedures, and we were overall disappointed. The male staff at reception was condescending to us on arrival due to our card initially getting declined, once he found out that it was on his machine end and not the card, he apologized, but that wasn't a great welcoming experience. We requested laundry on our last day and had to call 4 times for it to be picked up.
Joanna
1 year ago
10.0
The gardens were beautiful Staff amazing Food best all inclusive I’ve ever had
Cons: Spa needs toiletries and hair dryers
Valerie
1 year ago
8.0
Lisa
1 year ago
9.0
Although the rooms are a little tired they are spotlessly clean. The staff are very friendly and hard working. We never had to queue for a drink at the bar.
Cons: Nothing to dislike at all.
Jess25
1 year ago
8.0
Lots of activities to do during the day
Cons: I’m not a fan of cats and there were a few on the property
Zowhair
1 year ago
10.0
The food is great - the rooms are very clean
Tarik
1 year ago
8.0
Ppl are friendly.
Cons: The eject notice hanging outside my door to remind me that i should leave before 11am
Yvaline
1 year ago
9.0
Nice and hospitable staff
Muna
1 year ago
10.0
The food was amazing, the variety for vegetarians was never ending. The rooms were huge, the staff were so friendly and helpful. The grounds were kept immaculate all day long. 0 complains would 100% come back.
Nathan
1 year ago
8.0
Lovely large setting .plenty of activities going on if you wanted them ,with the enthusiastic entertainment team
Cons: This hotel is out away from the city so there are no local shops etc accessible outside the hotel !
Mr
1 year ago
10.0
This place is so lovely ...staff ..location... 10/10... we were lucky with the weather and enjoyed a few sunny days in the winter... perfect
Cons: Nothing it was perfect....
Omar
1 year ago
9.0
Philip
1 year ago
8.0
Stijn
1 year ago
10.0
Ilham
1 year ago
8.0
Salmadil
1 year ago
8.0
Food, space Animation Staff IS very friendly
Cons: Price IS higher than average Small rooms
Derek
1 year ago
9.0
Very clean, staff very helpful.
Cons: All was very good
Philip
1 year ago
7.0
Was quiet and lots of space.
Cons: Old facilities and had a slightly dated feel to it & the
James
1 year ago
10.0
Everything hotel amazing as usual Staff make this hotel really helpful people can't do enough for to. The food and bar staff are just brilliant. The food is excellent so much to choo6 from. It is just a lovely hotel it's my 5th visit And will be back September.
Cons: Nothing
Anna
1 year ago
10.0
Fantastic Hotel Team! Very professional, helpful and extremally kind. Special greetings for Ali (pool bar) - we miss you already! :-)
Cons: Nothing to report: -)
Abdellatif
1 year ago
8.0
excellent
Elizabeth
1 year ago
10.0
Loved the reception and activities staff, amazing food 🥘
Cons: Spa staff
Philip
1 year ago
8.0
Sonia
1 year ago
8.0
It’s very spacious green and a lot of activities for adults . The place is very clean and the staff very friendly and helpful. The all inclusive food buffet is huge and a lot of choices
Cons: No activities for toddlers (2 to 4 years) kids clubs start at 4 Kids pool is cold and in the shadow from 1 am The hotel was very cold inside (too much AC maybe?) 2 singles bed instead of king size bed
Matthew
1 year ago
8.0
Ayobami
1 year ago
9.0
I enjoyed the variety of activities that I could do everyday. The food was amazing, and everything was so clean and tidy all the time. My room was spacious, with a pretty huge bathroom and mirror. Plus, the staff were super friendly. I'd definitely come back just for those awesome dinners alone
Allyson
1 year ago
7.0
Staff were very friendly and incredibly helpful! Gardens are beautiful and very well looked after.
Cons: Beds are not that comfortable. The sports equipment is really dire. Could easily be fixed with a small Investment in new balls. Same with pool beds. Need more pillows and new covers. Spa could also use a refurb.
Mouaad
1 year ago
10.0
Jacobs
1 year ago
10.0
Tapash
1 year ago
7.0
It’s big and loads of facilities for family activities
Cons: Hotel room was flooded by nearest drinking water dispenser. No room service , no toiletries were available, no drinking water bottles , towels were old and not adequate.
Ya
1 year ago
8.0
Generally staff were warm and welcoming. The hotel is very clean and tidy everywhere.
Cons: The pillows were too thick and the staff was not able to find thinner ones. Maybe they just didn't have different choices.
Olufemi
1 year ago
2.0
Location
Cons: My room was infested with mosquitoes; went to the reception to complain and request for insecticides several times but none was provided.
Emma
1 year ago
10.0
Really lovely hotel, food, drinks, staff, rooms and facilities all excellent.
Sofie
1 year ago
9.0
Heated pool is amazing, good food, friendly staff! We had a very nice stay! Very child friendly, we felt welcome with our toddler!
Cons: Nothing!!!
Clara
1 year ago
10.0
It’s was divine! I heard they were good but was still surprised by it. Staff were amazing and friendly. They encouraged us to participate in activities and were very patient. Taught us archery, trapeze and football. The parties and discos were nice. The food was so good, and they did their best to make sure that people who missed meal times could still get food at the food trucks and lobby. Rooms were nice and cleaned daily and the premises well taken care of. They also provided us with a rep who organised activities outside the hotel like quad biking and mountain climbing. They also provide free transport into the city. We really wished we stayed longer. We’ll be back again soon
Ashley
2 years ago
9.0
The hotel in general was lovely. Staff were very welcoming and accomodating.
Cons: The location is a bit far from the centre. It was a 20-30 min ride with the free shuttle or 150 dirhams on the taxi.
Yasmine
2 years ago
5.0
The layout of the hotel was brilliant, we felt there was lots of options for food and the bar service was great with not much queuing. The staff were fabulous and ever so accommodating!
Cons: Unfortunately the food really didn’t agree with us and both of us were quite poorly on returning home. The rooms weren’t the best maintained and our mirror had a crack in the corner and our safe didn’t work.
James
2 years ago
10.0
Chef Miguel was excellent with my daughter who has a nut allergy
Cons: Really hard to find any fault.
Todesco
2 years ago
8.0
Wendy
2 years ago
9.0
Set in lovely, spacious grounds. Nice rooms, outside and indoor restaurant seating. Fabulous entertainment crew and lots of poolside activities to join in with.
Cons: Located fairly rurally so nothing to walk to outside the complex. Not really a problem unless you like to wander to other bars and restaurants.
Juliet
2 years ago
8.0
This resort has beautiful grounds and excellent facilities The adjoining rooms I booked for my daughter, her husband and their two children were very good. The activities were also excellent and the children's pool ideal for my grandchildren
Cons: The major shortcoming was food poisoning which my son in law contracted on the second day of the visit This lasted overall for 3 days. At first we thought this might be a viral infection and so did not contact the resort . Then 4 other members of my family had similar symptoms. They like myself were booked on an EasyJet package holiday from the UK to this resort covering the same period as this booking. My son who is a GP and who as on this trip had his son's faecal sample tested when they returned to the UK on 28th October as he continued to be ill. This sample grew a Campylobacter and E Coli 0157. These cause food poisoning either through inadequately cooked food or poor hand hygiene. This certificate can be sent to you. We therefore conclude that my son in law had the same infection. This seriously reduced his enjoyment if the holiday and we think he requires some compensation for this. I am making the complaint on his behalf as I paid for this holiday.
Alicia
2 years ago
8.0
Really nice grounds
Cons: Food was a bit repetitive and staff could be quite rude
Anonymous
2 years ago
10.0
The facilities and restaurants were fabulous, really fresh food sat outside in a beautiful setting. Also had an English movie channel on the TV. Football, tennis, trapeze, french boules, basketball, gym, boxing, dancing amazing! Grounds and gardens were beautiful. Adult pool and bar perfect oasis for us.
Cons: Rooms were clean and very adequate but slightly basic.
Ben
2 years ago
7.0
Alison
2 years ago
8.0
Having spent a couple of nights in the Medina of Marrakech, this hotel offered a pleasing contrast. The pool area ( Zen) was very clean and relaxing. The gardens were beautifully kept . Most of the food was nice . Really liked the lobby area as a place to relax in the evening.
Cons: We didn’t receive all information we felt we needed during check in, for example needing pool towel cards to exchange. (However, we did arrive early so this could have been our fault) There was a lack of snack food available when comparing to other Iberostar all inclusive hotels. The booking system for the tennis courts seemed slightly disorganised. On the two occasions I’d reserved the times to play. we were questioned as to if we’d done that . Scrambled eggs were cold as were the plates too. Thought they could have been warmed.
Jing
2 years ago
8.0
Jacobs
2 years ago
10.0
Staff were excellent, very helpful, friendly and genuine. Zen pool was lovely, never had a problem getting a sunbed. food and drink was of a high standard but some dishes could have been hotter. Rooms are adequate size and very clean, good selection of shower gel, shampoo and conditioner as well as body lotion. I needed to put the duvet underneath me as I like the bed softer. The gardens are beautiful and there's plenty of staff keeping it perfect. Lots of activities to do if you choose to, but no pressure to join in.
Cons: Unfortunately the room we were given was not to our liking as too noisy, this was dealt with immediately with a change to a quieter part of the hotel, very satisfied with how it was dealt with.
Ilhame
2 years ago
6.0
- 3 pools: one with music, one for kids and the zen adult only pool
Cons: - not baby friendly: no changing tables in the bathroom. - restaurant opens at 1 pm for lunch, which means if you have a toddler you can’t feed them before they take their nap. - first room they gave us was dusty and we found a couple of cockroaches in the room. But to be fair they give us a new room pretty quickly and sent us complimentary drinks to the room.
Megan
2 years ago
8.0
Really good stay. Bar staff in particular are very friendly and attentive. Some of the best food we've had at an all inclusive. Rooms are fairly basic but spacious. We used the free shuttle into the city a few times which was very easy, and there were always taxis outside the hotel if you wanted to use those also. The one thing that let the trip down was the noise from the hotel you could hear from the room, not sound proofed at all. We got used to it by the end of the week but the first few nights were not that pleasant because of it.
Lara
2 years ago
10.0
The staff was excellent, very friendly, helpful and accommodating
Hammani
2 years ago
8.0
Princess
2 years ago
10.0
Chama
2 years ago
9.0
The location was great, free shuttle bus into the city taking you to and from. Most of the staff were friendly and welcoming which was lovely. Lots of food options at breakfast , lunch and dinner including snacks in between ie pancaked and a truck that did sandwiches, hotdogs, burgers etc.. Gym was great, and flexibility to accommodate for extra needs was always excellent ie late checkout etc. All in all a great experience and would definitely come back!
Cons: only criticism was the constant need to be quiet round the “adult pool” when you’re meant to be on holiday - sometimes felt like a classroom vibe always being told to stay quiet. This was most likely the fellow residents who were the issue not the staff. All the staff were lovely and respectful :)
Sara
2 years ago
10.0
I absolutely loved everything. I have been wanting to visit Marrakesh for a very long time and I'm super happy that I chose this hotel to do so. Moroccan people are the most welcoming people that I have ever met and they all made me feel at home. The housekeeping team was lovely and so was the reception, but I truly have to give a hands up to the bar team and to the animation team who made our stay as special as it could be. I wanna give a special thanks to Mohammed & Ismael from the bar as well as Reda and Ismael from the animation team for making me and my family feel like we were at home and even trying their very best to speak our native language. The food was also very good and was the reason why we originally chose this hotel. After an extensive work of exploring reviews, we noticed that this hotel was the all inclusive with best reviews about the food and I totally agree. I'm already scheduling my next trip to Marrakesh and needless to say is thay I will be staying in this hotel.
Houda_rahmoun
2 years ago
8.0
The food was very good. Clean pools. Clean gardens. Spacious hotel. Clean rooms (accurate pictures). Very polite and friendly staff.
Cons: Small parking compared to the welcomed guests. Far from the city.
Houda_rahmoun
2 years ago
8.0
The food was very good. Clean pools. Clean gardens. Spacious hotel. Clean rooms (accurate pictures). Very polite and friendly staff.
Cons: Small parking compared to the welcomed guests. Far from the city.
Houria
2 years ago
10.0
Everything
Cons: Nothing
Oluwatomisin
2 years ago
8.0
Room wasnt well yaken care of and had to kill some flies and spider within yhe first hour of settling in. Internet broadband was terrible. Entertainment was great as staff were courteous and made good efforts to activities lifely and engaging. Great food options for breakfasts lunch and dinner. Nice children swimming people with safety staff always visible. Stayed between 12 to 16 August 2023
Amine
2 years ago
8.0
Gusamorim
2 years ago
8.0
Overall we had a wonderful stay. The hotel is quite nice, the staff is wonderful, always very caring of children and friendly. There were always plenty of food options, between Moroccan and European cuisine. For those interested there's always plenty of activities, either for adults as well as children. It's a great option to have some relaxing vacation and visit the city. The shuttle service to the city works very well.
Cons: Nothing too serious. The hotel needs a bit of upgrade in some areas.
Abigail
2 years ago
9.0
Fabulous resort, beautiful facilities, sparkling clean at all times. Three pools to choose from, depending on whether you want to be quiet adults or part of organized fun with family or friends. You can't get bored here, there are multiple sport activities available daily, big spacious bars to relax in if you want to chill, and a great buffet restaurant with a wide selection of new dishes every day. The cleaners work so hard here, there is always someone mopping and cleaning, which is appreciated in these post-pandemic days. And everyone here is so friendly and welcoming. We can't wait to return.
Mudathir
2 years ago
5.0
Cons: the bathroom could do with some upgrade. Bath towels were also old and in need of replacement.
Sveta
2 years ago
10.0
The food was of exceptionally good quality. Very clean, stylish and spacious room with modern bathroom and big shower. Big swimming pool and separate swimming area for little children, playground and house with activities for kids. Free shuttle bus to city center a few times a day to Place Liberte, close to supermarket Carrefour. From there, it is 15 minutes walk or a few minutes by taxi until Kutubiyya Mosque and market Souk. Amazing place for family holiday. There is table tennis, aquagym, zumba, evening entertainment. People who work in this hotel do amazing job to keep this hotel clean, cosy and entertaining. The service was of the highest standard
Yosri
2 years ago
8.0
Rehab
2 years ago
8.0
Sukhraj
2 years ago
8.0
Mohammed
2 years ago
10.0
The extra effort Zacharia and Sara made to make the stay comfortable truly surprised me. Thank you! The food was excellent and there was enough kid-friendly sports entertainment.
Susan
2 years ago
9.0
Grace
2 years ago
9.0
Thomas
2 years ago
10.0
Robin
2 years ago
10.0
The very friendly people and various (marrocan) food.
Morag
2 years ago
10.0
The staff were amazing going above and beyond our expectations … a special mention to Adrahi by the pool for his wonderful happy service. We had a fabulous stay . The grounds were kept beautifully and the rooms and communal areas clean and well looked after. The entertainment staff were energetic and fun. Actually couldn’t fault the hotel or it’s staff Thankyou for a fabulous few days we wish we had been staying longer 🤗
Thanh
2 years ago
7.0
Great for kids & friendly staff
Cons: Very noisy
Gillian
2 years ago
10.0
it was lovely and lots to do for everyone
Cons: further out from the city, however the upside was it was very relaxed after the noise of the city
Oliver
2 years ago
7.0
Guariglia
2 years ago
10.0
Guariglia
2 years ago
10.0
Kathleen
2 years ago
9.0
Really nice pools, superb animation and staff were very friendly and helpful. Great selection of food and drinks.
Cons: Location of the hotel however there was a complimentary bus service to and from Marrakech.
Hamad
2 years ago
10.0
Nicola
2 years ago
10.0
The stay at Iberostar Marrakech was fabulous. The staff were so freindly and attentive to all our needs. Nothing seemed too much trouble! The food across the day was of a very high quality and there was so much choice it was amazing. Free shuttle bus to the city was also a real plus.
Claire
2 years ago
8.0
The staff are very friendly. Hotel is very clean and gardens are lovely. Food choice was excellent, my daughter and I are both vegetarian and were very happy with the choice.
Cons: The bathrooms are clean but dated, probably due an upgrade. would not stop me booing again.
Sharron
2 years ago
8.0
the gardens and staff
Cons: distance from the town.
Simone
2 years ago
9.0
staff were so friendly and went out of their way to make sure we were comfortable. Cleaning was done around the clock and resort was so clean and tidy. The food was incredible and varied. Close enough to the souks for arranged trips.
Cons: Can’t think of anything
Phil
2 years ago
10.0
Kate
2 years ago
10.0
The staff couldn’t do enough to help, we stayed for a short escape to the sunshine and it was perfect! Food was delicious, the buffet was our favourite, fabulous choice and delightful setting under the olive trees outside. Spotlessly clean pool area with the option to join in with the activities if you choose, the beer was lovely, the cocktails delicious! Easy to get a taxi to the city, around a 20 minute journey.
Cons: We would travel back in a heart beat! We thought everything was fabulous!
Nimisha
2 years ago
8.0
There are 3 pools non of which were overly busy when we went. The restaurant staff were really attentive and there were loads of activities to keep us busy. Quick service at the bars and the archery and trapeze instructors were great.
Cons: We were located in the second building so was a bit of a walk to the facilities. Booked 2 massages for 1 hour and both times, they stopped 10 minutes earlier than expected. It would be good if the pool opened a little later.
Jessica
2 years ago
9.0
Amazing staff who were so friendly and would approach you to take part in activities. Large hotel with x2 pools and plenty of space and activities. Great food options on offer at the buffet and all the staff at reception are friendly and help you to book excursions. We did camel riding, quad biking + sunset dessert dinner PLUS a walking tour of the nearby seouks. Recommend booking with reception so you know you are safe and they provide a transfer to and from the hotel with other guests which was nice because we made some friends!
Cons: A little bit far from the town centre but honestly, Marrakech is a small city so it makes total sense. Free transfers are provided to get you in and out.
Donna
2 years ago
10.0
This hotel exceeded all my expectations. Compared to other all inclusives I have stayed in I would have to say it was exceptional. Firstly the service and friendliness of all the staff , all went above and beyond, nothing was too much trouble for anyone . The organized events from cocktail parties , cookery demonstrations , and a very professional entertainments team all impressed me very much. The food was outstanding , excellent choice and high quality. The choice of drinks and service at the bars again second to none. 10/10 would highly recommend!
James
2 years ago
9.0
Nashir
2 years ago
9.0
Friendly staff throughout from reception, animation team, activities team, restaurant, room service and cleaning staff. Khalid (intern), Katie, Sara hotel manager, Hannan room service cleaner, Chakeb, Muhammed Ali, photographers were all amazing with us and our daughter. The chef in the main restaurant also prepared a soup for our baby especially, as she's a fussy eater. Staff also brought food into the Morrocan restaurant for our baby too. They also allowed us to take some snacks for our daughter for the airport. Food had very good selection with the main restaurant, food trucks by the pool and BBQ area outdoors. Restaurants are also very clean with cleaners working throughout. Kids club - good to have, but we were a little restricted due to daughters age. There is a kids disco but it starts quite late and I would recommend an earlier time as it clashes with bed time for young ones. Splash pad was heathed which was great. Shuttle bus service was handy to the souk and goes quite regularly. The only issue was that it's about 20min walk from the main souk which can feel like a lot more in the heat! Rooms were clean and good in size. Cot provided for our toddler which she slept well in. Activities - good selection of things to do throughout the day, even with a toddler we managed to take turns and participate in the activities. Grounds is beautiful for walks, toddler naps and to work off the calories consumed! Currency exchange available at reception and the rate is decent. Food for home
Cons: No changing rooms in the pool area, but there are toilets. Bit awkward to change for a baby Pork served in main restaurant - though it was served separately, it did make us feel uneasy that it was so close to the rest of the food. Warning signs should be bigger, we saw an elderly Muslim woman take it on her plate and was horrified when she was informed by another guest of what it was.
Ghanem
2 years ago
9.0
everything is perfect wr will be back for sure staff are wonderful. Mohamed Ali in the reception and ismail in the animation are really very professional
Susan
2 years ago
7.0
Rachel
2 years ago
10.0
The food was exceptional and the grounds and pools were lovely! Lots to get involved in if you want to (we played Badminton, Boules, Table Tennis and Water Polo) but equally if you want to relax then the Zen pool is perfect for chilling out. The hotel was recommended by a friend and exceeded our expectations!
Cons: The hotel was great but it would have been even better if there was another area to go for drinks after dinner, but generally this wasn’t really a problem because we were able to get a table in the outside bar areas most nights.
Julia
2 years ago
10.0
We booked this hotel to relax and get some rest after our tour in Marocco and exploring Marrakesch. The food was lovely, the adults-only pool calm and relaxing. The lifeguard made sure it stayed this way. :) As there are two more pools (family, kids) there is space for everyone. We also loved the stuff as they were very friendly, helpfull and welcoming. Especially Salahm who made our meals in the garden even better when he always offered to bring drinks and got the table set for us. We liked the food as it was always fresh with things for everyone. Also the room was good and very clean. We loved our stay and come back the next time we are in Marrakesch.
Cons: Maybe the cups you get at the pool bars could be replaced by new ones. They were clean at all times but looked like many people had unsed them as they had scratches. Only a small thing....the rest was perfect!
Sandra
2 years ago
10.0
Staff are welcoming, accommodating and fun. The hotel has everything from sports to entertainment. A Zen pool where it is adults only and quiet, away from the main pool and separate kids pool. The main pool has activities throughout the day from cooking to water aerobics there are mini sport tournaments as well. All inclusive and excellent value for money with no restrictions. Highly recommended
Cons: I can't think of anything!
Sarah
2 years ago
10.0
loved everything. staff were all amazing, food was delicious - even my fussy daughter loved the food. nice activities to participate in if we wanted to. beautiful well kept gardens. went on a few trips which were easy to organise at the hotel.
Cons: nothing
Hemantha
2 years ago
10.0
Onyinye
2 years ago
8.0
Large grounds, very clean, lots of amenities. Staff were amazing, food in the buffet restaurant provided a large choice and delicious
Cons: Terrible internet & an aggressive goose
Quentin
2 years ago
9.0
Very clean space, with friendly and helpful staff. Not too big or too loud, with a good choice of activities (without feeling obliged or pushed to participate if you don't want to). Good food for being a resort. Excellent value for money.
Cons: A little bit remote as it is at the far end of the Palmeraie and the shuttle bus should stop in the old city (and not at the border of the new city). Breakfast should be until 10.30 (and not 10.00) for late sleepers...
Fabiana
2 years ago
8.0
I have absolutely loved staying in this structure. The stuff was very friendly and always ready to help. There is everything you need there and a lots of activity during the all day. The resort is very big with a lots of cameras so sometime our room wasn't ready or when we needed it for maybe a afternoon nap we had to ask to don't come so we didn't had our room cleaned. But for all the rest it's been an amazing experience and I would go there again for sure
Ray
2 years ago
8.0
Claire
2 years ago
6.0
Rebecca
2 years ago
8.0
Philip
2 years ago
8.0
Roger
2 years ago
9.0
Food, staff, activities
Cons: Location
Edwin
2 years ago
9.0
Fantastic they had quite a large menu with lots of meals to choose from
Cons: The food, most of it wasn’t well seasoned and no chili but it was manageable
Yurislaidis
2 years ago
10.0
Wow, I was very impressed by this hotel. Amazing location, leas than a minute from the bus stop and train station. Near by attractions. The hotel was very nice. Room were big and clean. I would definitely stay here again. Check in/out were fast.
Renu
2 years ago
8.0
Beautiful resort, right balance for adults and kids. Lots of things going on to keep everyone entertained. Food was amazing however it was not labelled which caused problems due to having food allergies. Allergens were also not clearly marked and there was a lot of cross contamination (due to guests mixing tongs). The different meats should also be labelled.
Jane
2 years ago
8.0
Gordon
2 years ago
10.0
Everything was perfect. Room was beautiful, floweer petals on the covers etc. Food excellent and varied. Above all were the staff who were truly amazing. We travel a lot and the people were up there with the other best country that we visit. WE will be back to the same hotel within 12 months.
Cons: It would have been impossible to improve on anything for us. We just had such a woderful time. The only disappointment was when the noisey middle aged golfers from Manchester arrived, oh dear how embarresed I am to be British at times but this is beyond the control of the hotel
Louisa
2 years ago
10.0
Delicious food and amazing variety. Beautiful room with huge bathroom. Comfortable bed. Slept so well. Variety of pools: adult only with no music, family pool with chill out music and food truck, infant pool with slides etc & very shallow. Plenty loungers and bars. The staff were friendly and helpful. They were actually amazing and made a huge impact on the quality of our stay. Complimentary shuttle to the town centre. C.30 minutes to the airport. We were able to buy a late check out to 3pm which meant we could get an extra day by the pool before our 8pm flight. An excellent stay. Already looking to book a return stay.
Cons: Having to leave.
Luis
2 years ago
10.0
Valerie
2 years ago
8.0
For what we needed it was very good. We had a wedding 5 minutes away and we could walk there. The food is good for families
Cons: The small bees or wasps that were around the drinks machine by the pool area
Crystal
2 years ago
10.0
The staff are extremely friendly and helpful. The food is fantastic!
Sherman
2 years ago
10.0
Excellent for families! Friendly and kind staff - especially the front desk, photography and animation Beautiful grounds - felt as if an oasis Lots of options in buffet for all types of diets- food was not labeled but if you asked they would let you know what was in it. Pizza and french fries always available for those picky eaters. Kids loved the food truck by the pool- burgers, hotdogs, crepes and french fries Multiple pools and large areas to sit and by the pool Lots of drink options - non-alcoholic and alcoholic Stayed in suite 600 - magnificent with 2 en-suite bathrooms Location: This is about 15-20 minutes drive out of the city but that worked for our family because we wanted to unwind. Very easy to get into the city. If you want to walk in the main parts of Marrakech you should choose another hotel.
Elizabeth
2 years ago
10.0
everything - the gardens, the food and the staff were outstanding!
Becki
2 years ago
9.0
Atika
2 years ago
10.0
calm and friendly
Cons: the staff are very friendly
Mithun
2 years ago
9.0
Great food, good events and celebrations during the festival period. Lots of activities possible for kids. Overall, a great experience.
Cons: The pools were not really heated as mentioned. So, in peak winter, it's not easy to enjoy the pool. On warm days though, many, and especially the kids, did enjoy.
Ms
2 years ago
7.0
Cons: noise when in bedrooms
Ebru
2 years ago
9.0
Agne
2 years ago
10.0
Not first time in Morocco, so really liked the food, great choice and quality, very helpful staff, well kept grounds, clean.
Olayiwola
2 years ago
10.0
Margaret
2 years ago
10.0
This hotel is a 4-star. But really should be a 5-star, excellent service friendly staff, clean and tidy. Food is at the highest standard. Entertainment etc. I could go on and on and on!
Cons: Everything!!! It made a perfect time away for me and my partner
Zeshan
2 years ago
7.0
food was good. staff was always there to help. entertainment staff is way better and way more attentive than many other hotels. their evening shows are way way better than other hotels as they spend at lot of money and effort on those really professional shows and they love to engage staff. rooms were just ok. activities are good. all scattered around this massive landscape. overall good fun. heated outdoor pools are ok but not really warm. kids still went in and had good time but I didn’t have the guts as it wasn’t heated enough for me. food had really nice selection. didn’t get to use the Moroccan La Carte restaurant as there was enough choice in main restaurant daily.
Cons: our bathrooms surprisingly have no locks and we’re made of frosted glass doors. which is not comfortable at all. so when you check in ask for rooms with proper doors and locks.
Ian
2 years ago
8.0
Really friendly, clean and lots of space. 25 mins out from the city and so good if you just want to relax. Rooms a little on the tired side. Pools were great. Opportunities for activities, if you wanted them.
Tamara
2 years ago
8.0
Hotel is quite far from the centre- which if you're planning on spending most of the time at the hotel is fine. The shuttle bus- you must book it the day before and at night its only 6.30pm and 10.30pm, so if you have kids its head back early or come back late. The food is the same every single day- which is okay as the food is nice. But no huge change. There is another restaurant you can book- we arrived on a Saturday and leaving Wednesday and no bookings available for the whole time we were there so no idea if it was nice. The pools are all clean, closing the pool at 6pm did at times feel early as lots of kids wanted to swim later. The staff are all (bar one) kind and friendly. Kids clubs looked great, mine wouldn't go in because everyone spoke French but that is them issue not the hotel! I think it’s a good value for money hotel and would come back if i was to visit but only with smaller kids.
Cons: We couldn’t get the hotel to reply to any messages before we arrived- luckily my family were there before me and able to arrange a taxi for me- cost me £20 to get a taxi to the hotel. After 12 hours of traveling, two elderly parents and 2 small kids it wasn't a great first experience. But Mohammed on reception was very helpful and kind. But it was leaving the hotel where i must explain as i don't want another family to go through it. We had to check out at 11- i asked the night before could we get late check out- they said yes but come back after breakfast. So, after breakfast i went to check- travelling alone with two small kids and 75+ parents-having a room for everyone to get dressed/cleaned up before we left i explained would be really helpful and happy to pay. I was told no room was free but if i came an hour before we were due to leave, we could get showered in a room. It was 8 minutes before we were due to pick up when they gave us a key- i was very desperate at this point with two children stood wet from the pool in towels- the room was at the opposite end of the hotel and the room hadn't been cleaned from the people before. It was really rushed and ruined my experience at the hotel. Zahira was the women on reception who the moment we had technically checked out, couldn’t of cared less. She was not only not helpful but almost became hostile towards us.
Vishnu
2 years ago
9.0
This resort has all amenities you need for a good holiday with family. Food was good. Drinks were nice. We didn't find any issues at all.
Cons: Nothing I can think of.
Jacqueline
2 years ago
7.0
The hotel was lovely and the accommodation was good. Beds very comfortable. Most staff we encountered were very friendly. Good variety of food over the two days we were there. Overall we enjoyed our very short stay,.
Cons: Not enough towels for 3 people, always set up for 2. Waited 2 hours for towels..when requested on both days. Booked rooms a year in advance and asked for rooms to be together, 3 were together one the other end of the corridor. Wrote to the hotel to ask them a few questions in relation to transfers and credit card use and never got a response. The WiFi was hit and miss. Food needs to be labelled in the Restaurant. Disappointed that we were not able to eat in the Moroccan restaurant, we were at the hotel to celebrate a special occasion and we were unaware that this option was included and were unable to book as it was fully booked on the day of arrival and closed on Sunday. Didn't think a cat wandering around the tables in the Restaurant at breakfast was most the appropriate.
Isaac
2 years ago
5.0
very clean and well maintained property. The shower had excellent pressure and very good hot water. The hotel also provided free transfers to town with guides available on arrival to town.
Cons: Didn't enjoy the food. Although it seems like an array of different foods they were very much the same. It become repetitive within 2 days. I noticed whatever left over from the day before is made into a different meal. Lastly, we didn't find the hotel to be child friendly, there wasn't much for my 4 year old child.
Claire
2 years ago
8.0
Brilliant for the children and I. LOADS of things to do, pools amazing and team really enthusiastic.
Cons: Only peev was over zealous entertainment team shouting on the microphone in the bar to keep everyone engaged in the activity when we were trying to chill..lack of resources like extra tennis rackets, bats, balls etc. But v minor reall
Sjb003
2 years ago
5.0
Katrine
2 years ago
8.0
Beautiful grounds and swimming pool area. Liked having the choice of the quiet pool or one with background music. Plenty of activities going on. Staff were super friendly. Very large and comfortable bed. Great choice of food and drink!
Cons: Rooms just needed a little tlc. Small things like small dispenser hanging off and wall lamp loose.
Gascoigne
2 years ago
10.0
The view from the room which overlooked gardens and has sun most of the day.
Cons: The food was excellent overall but the hot food was not hot - some was only luke warm.
Driss
2 years ago
6.0
Veena
2 years ago
9.0
Cons: there were no changing room facilities near the pools
Tony
2 years ago
9.0
Jennifer
2 years ago
8.0
The staff are very friendly. The service at the bar was fantastic, fast and friendly service. The lady who works the morning shift in the dinning area was wonderful. I forgot to get her name to mention her directly. The reception staff are very friendly and helpful. Great evening entertainment. The room was clean upon arrival and was nicely maintained by the cleaning staff. They have a shuttle into the city and the driver is friendly.
Cons: The food selection was the same almost everyday. Need to label the food better for allergies.
Edita
2 years ago
10.0
Everything was perfect, friendly staff very clean! A lot of food choice, free shuttle bus to the city 5 times a day .
Younes
2 years ago
1.0
Henry
2 years ago
10.0
Wonderful
Martin
2 years ago
8.0
Maria
2 years ago
5.0
The staff was friendly and the buffet was good with a slight variation each day.
Cons: I forgot some clothes in my room upon check out. Since I remained in Marrakech I called (and even offered a reward if they were returned) but they were gone. That left a bad aftertaste. (I used to run a small guesthouse and we always kept forgotten things several weeks after the clients checked out) The rooms are not sound proof so one better pray for silent or respectful neighbours walking down the echoing hallways.
Rosul
2 years ago
10.0
lots of things to do and three pools! friendly staff and wide selection of food
Cons: entertainment was not in English but that may just have been on the nights we were staying
Tracey
2 years ago
8.0
Anwar
2 years ago
10.0
Everything- perfect place for family holiday!
Cons: Location- nothing around the hotel, but you don’t need anything because there’s everything within the hotel
Nicholas
2 years ago
9.0
Julita
2 years ago
10.0
food is amazing & the staff
Cons: none
R.j.
2 years ago
8.0
food was very good, the gym was great, very nice swimming pools
Cons: the wifi was pretty bad
John
2 years ago
9.0
Charlotte
2 years ago
8.0
The hotel grounds are beautiful, for a hotel with only one buffet restaurant the options available are perfect, the staff are really friendly and happy to help with any requests. There is multiple bars around the resort as well as a snack bar and Moroccan restaurant. Rooms are cleaned to a very high standard and the entertainment and bar staff put on a great Monday night cocktail reception and broadway show on a monday
Vilija
2 years ago
7.0
Helpful staff, nice food
Cons: Cleanliness of the room, very cold inside, spa
Vilija
2 years ago
7.0
Nice staff
Cons: Cold and not very clean
Daniel
2 years ago
9.0
Staff were incredible, they really made our stay. Everyone was attentive and up for participating in activities with us. The adult only pool was brilliant and so quiet. Our room was comfortable and I think because we were out of season, it wasn't too loud even close to reception. We stayed during the world cup so it had the potential to be loud! The activities were great, we played tennis and petanque, did archery and there was a trapeze(!). You can check all the timings on the app which saved trips to reception. But overall, honestly just the welcoming nature of the hotel staff really elevated the experience.
Cons: Nothing much to say here. Maybe more variety on food options but again might have been because we were out of tourist season! Saying this, food was still consistently good - especially Moroccan dishes.
Zainab
2 years ago
7.0
breakfast was great plenty of food. Nice swimming pools, play area and kids club
Cons: far from city centre but free shuttle bus going at different times so not too bad
Soufiane
2 years ago
9.0
MS O
2 years ago
10.0
The Resort is located in a quiet suburb of Marrakech, but the Hotel provided complimentary shuttle coach for guest, with ample pick up and return times.
Poul
2 years ago
7.0
Nice place to stay. Food was good, but not very good.
Cons: Juices was disappointing.
Ilham
2 years ago
10.0
The service was good. The staff was nice to everyone. The receptionist zaynab was amazing.
Cons: There's to many activities. The food was good. The clean up was quick
Atif
2 years ago
8.0
-Excellent facilities including sports and entertainment - Beautiful grounds, well maintained - Nice atmosphere in the hotel - Really good food options for breakfast, lunch and dinner - Useful shuttle service to City centre at different times during the day - Generally all staff were friendly and approachable in the hotel - Fair money exchange service available at front desk of hotel - ATM available in hotel - Decent size bathroom and good shower
Cons: - Check in was rushed and details about hotel facilities were not clearly conveyed. We were not even told about Wifi so had to research ourselves to get connected. - Staff at front reception not always approachable and seemed unhappy sometimes. Not smiling. - No iron provided in rooms - enquired multiple times at front reception for an iron - told they didn't have them so had to wear creased clothing outside (seems ridiculous as all hotels I've been to provide an iron?) - Inadequate lighting in room - AC remote stopped working but was quickly fixed - Rooms seem slightly outdated and in need of renovation
Anisha
2 years ago
9.0
Amazing range of sports available to do. Staff were absolutely lovely and are great to make conversation to. Food and coffee facilities were plentiful and there were a wide range of cuisines to try.
Cons: Wish there more frequent shuttle bus times to go into and out of the city.
Ritwik
2 years ago
10.0
friendly staff . shuttle bus service to the town with guide . good choice of food
Cons: slightly away from the city . but regular shuttle service compensated for that
Natalie
2 years ago
7.0
Tawheed
2 years ago
7.0
The resort was nice and large, with plenty of space.
Cons: no iron facilities in the room
Ali
2 years ago
10.0
Madiha
2 years ago
10.0
Vikram
2 years ago
9.0
Jane
2 years ago
9.0
The food was very good. Lots of variety and good quality
Cons: what’s not to like
Philip
2 years ago
7.0
Jaspal
3 years ago
10.0
Saf
3 years ago
7.0
Pool, room and cleanliness was good enough and overall experience was good just the food choice wasnt great
Cons: Only thing we didnt like was the choice of food items. It seems focus was mainly on seafood items. None of the food dishes were labelled so had to keep asking chefs/staff. Labelling the food dishes would help with dietary requirements and nuts etc and especially if food is being prepared with Alcohol !!
James
3 years ago
8.0
Lovely outdoor heated pools, and plenty of sun beds Good choice of food and good quality at buffet Beautiful grounds Plenty of hot water for showers Complimentary bus into town Mostly very friendly staff…Muhammad Ali was fantastic on reception Comfortable beds
Cons: Accommodation blocks, no carpets in corridors or rooms….can be noisy Bedrooms perfectly functional but a little basic
jad
3 years ago
10.0
Awesome experience 👏
David
3 years ago
10.0
Dr.
3 years ago
10.0
Karen
3 years ago
10.0
everything
Cons: nothing
Shelley
3 years ago
10.0
Jasna
3 years ago
9.0
I liked the different activities included such as archery and trapezing. The facilities were great and everything was over my standards.
Cons: I did think that the xhefs would cook the same food everyday for each meal and there wasn't much of a change. Still tasted great though!
Mohamed
3 years ago
8.0
Monika
3 years ago
8.0
Phillip
3 years ago
9.0
the food, service, friendly staff and activities
Cons: the only thing was that the beds a little firm for my liking but I’m sure if had asked they world have changed my room in a heart beat but because of my short stay i didn’t bother
Emily
3 years ago
9.0
loved the choice of pool areas and the range of activities available. Great range of options for breakfast
Cons: would have liked the shuttle bus into the centre to run more frequently. I didn’t like that the bathroom door was glass so not very private.
Vanessa
3 years ago
10.0
Fantastic staff who are happy to go the extra mile. Sara especially was fantastic and we look forward to heading back as soon as possible.
Adil
3 years ago
9.0
Exceptionally clean with good quality food. And the night activities makes the stay even better. Very recommended for 4 to 1 week stay
Mia
3 years ago
8.0
Amit
3 years ago
8.0
Andre
3 years ago
8.0
Younes
3 years ago
4.0
Blossom
3 years ago
8.0
Debbie
3 years ago
10.0
This hotel is fantastic and made even better by the amazing and plentiful staff! It is spotlessly clean and well maintained. The entertainment and sports facilities keep everyone busy. A special mention for Periss, Momo and Lacoste for their fun energy with all the sports activities and Sara on the front desk. But all staff were polite and helpful throughout the resort. we will be back. Highly recommend.
Cons: The WiFi is not the best but a small issue really as there is so much to keep you busy you don’t need to be on it much!!
Maryam
3 years ago
10.0
pools and bar
Philippe
3 years ago
9.0
all inclusive veritable
Nilpa
3 years ago
2.0
Food is not labelled so if you have allergies or are veggie then i would choose a different hotel. Chefs had no idea what meat was in a dish and each chef would tell you different meats. Not enough tongs for each dish so lots of cross contamination. The tongs were also extremely hot that we got burnt a few times. Rooms outdated and most things broken. Cleaners didnt clean the floors as my soles were black. Bedsheets had red marks on them and very dirty. Its far away from the medina. I got diarrhoea from the food. Also the food is same practically everyday and they need to do proper theme nights like chinese, italian etc. The pillows are rock hard but there are soft ones in the cupboards or you can ask to get different ones. All inclusive doesnt include branded drinks even though the advertising suggests it includes them and the cocktails are not great. It says all inclusive but hardly any food outside the normal lunch, breakfast and dinner times. So no food after 10pm even though advertised as having food out of hours. Swimming pools are not heated and are freezing. The food truck is full of flies and again cross contamination with food. The shuttle service is great.
Mayuri Pravinkumar
3 years ago
2.0
The food hygiene at this hotel is a serious issue and there are very serious issues with food labelling which are disappointing of a hotel of this standard. Food was not labelled clearly and the hotel took no action to rectify it despite being informed of allergens and intolerances. The cleanliness of the rooms was also a serious issue with room floors left dirty on a daily basis
Ghada
3 years ago
10.0
David
3 years ago
9.0
The Zen swimming pool was excellent.
Will
3 years ago
9.0
the staff were so amazing and accommodating, the hotel is very pretty and lovely and well kept
Cons: a little far out from Marrakesh old town
Emma
3 years ago
8.0
Michael
3 years ago
10.0
The staff was very helpful and accommodating. One of the bartenders provided me with very helpful directions to places I wanted to explore in the area. Also the daily bus services from the resort into inner city Marrakech we're and added value. I wrote my family telling them the resort was like being on a cruise ship that you could get off of anytime to explore the area without time constraints.
Mounaim
3 years ago
8.0
Top
Cons: Ras
Elizabeth
3 years ago
10.0
Beautifully kept Hotel with amazing gardens. Food was excellent and there is plenty to do if you are not happy sitting around one of the 3 pools !!
Cons: The pillows are rock hard ... and NO working ATM in the hotel which should be passed onto arriving guests.
Ammar
3 years ago
9.0
I was amazed how friendly and accommodating the staff were. This is a tribute to the high customer service standards of Mr Waleed (the director of the complex). He is always visible and at hand to make sure everything is running smoothly. The staff on reception were exceptional, especially, Mrs Bushra, Mr Mohamad, Mr Nabil, Ms Khadija and the rest. Mr Saeed the porter was always available to help so was the security guard and the members of the bar and restaurant. The facilities and activities were also great
Mayada
3 years ago
8.0
Isabella
3 years ago
10.0
Very outstanding and nice staff (from reception to housekeeping!); tennis court, pool and all the activities were great.
Dhafir
3 years ago
9.0
Kais
3 years ago
8.0
all
Cons: early check out
Jonathan
3 years ago
10.0
We had a really nice time here. Staff was great and accommodating. Food was really good. I would go back!
Joy
3 years ago
8.0
Akinbobola
3 years ago
7.0
Ak
3 years ago
8.0
staff are great
Cons: a bit far away from town Centre but ok for us as we had wedding venue ten minutes away from the hotel, if you want to relax in a resort this is the best option, going to town Centre is easy by taxis which are available in front of the hotel at MOD150 each way
Viv
3 years ago
10.0
For many years we have chosen to stay in a private villa everywhere in the world. The villa in Marrakech where we stayed for 9 nights was just impossible and we only managed to have a very basic shower twice in 9 days as everything was broken. We decided to cut the stay short and chose your hotel. It far exceeded our expectations and had a wonderful 2 nights stay. Due to coronavirus this was our first holiday in 3 and a half years and my husband hasn't had a day off work in all this time and we are in our late 60's so it was to be valuable time to relax. Iberostar made us feel extremely happy.
Cons: NOTHING!!!! The only comment i would say is that it was advertised with a free shuttle service to the airport but it did not exist and had to pay 250MAD. We didn't know that there were taxis outside which would have been far cheaper. Given the location of the hotel you should do an airport shuttle.
Lulu
3 years ago
10.0
OH MY GOSH. This place is genuine paradise! We arrived and had a lovely man check us in early without complaint, he also helped us book a taxi to the airport as well. The pools were great, there was always something going on at the big pool too and the staff were so energetic and lovely. Special mention goes to the guy in the bar by the pool who made all the Pina Coladas - you're my favourite and I don't even know your name! Also we had the opportunity to play table tennis, boules, tennis, do a spinning class, water aerobics, go to the gym! It was never ending. The food was great and there was a HUGE selection. I probably put on about 10 stone in the 3 days staying there! Honestly this place was a dream, I booked my next trip about 7 hours into our stay and told the rest of my family they should come too. After seeing the pictures I sent them, they all booked their stay as well. Can't wait! Thanks for everything.
Cons: That I didn't stay for longer!
Ketumi
3 years ago
9.0
Free breakfast, lunch and dinner and the wide variety of food.
Cons: I don't remember if there was anything I didn't like.
El
3 years ago
10.0
Živilė
3 years ago
10.0
Rashida
3 years ago
9.0
The food for an all inclusive hotel was very very good! Wide range of options and good quality.
Cons: Nothing really
Olatundun
3 years ago
9.0
Anonymous
3 years ago
10.0
Anthony
3 years ago
10.0
We had a great stay! The staff are very friendly, helpful and attentive. Food and drink selection was very good and we liked how we had the option to sit outside or inside. We took the free shuttle bus into the centre of Marrakech, it was only around a 15 minute walk to the Medina. Overall, we really enjoyed our stay here!
Anna
3 years ago
9.0
Shane
3 years ago
8.0
Stayed here a few times and the experience is consistently pleasant. It's a big hotel with lots of amenities, entertainment and very friendly staff especially Sara from guest services and the general manager. Good food variety at the buffet and all round good value for money. A plus is a coach they have that takes you into town. Not all hotels in the Palmeraie offer this.
Cons: Would be good if they had clothes irons!
Rilwan
3 years ago
9.0
Joanne
3 years ago
8.0
My first room had a list of problems, no water pressure in shower, safe not working, fridge warm and door not able to lock. Thanks to Mohamed and Sara I was changed to another room with a view over the pool. Lovely room but noisy from entertainment day and evening. In fact much of the entertainment was too loud for my liking. The staff team are lovely, friendly and welcoming. The food was repetitive and often the meat far over cooked until tough but there was choices (albeit much same daily) desserts were lovely but again repetitive. Had a wonderful hammam and massage.
Irone
3 years ago
8.0
Barnet
3 years ago
8.0
Farida
3 years ago
10.0
Barnet
3 years ago
8.0
Thembi
3 years ago
9.0
A lot of variety available
Cons: Just one egg stand
Joy
3 years ago
10.0
Starts From
$200.00 / night
Commune Rurale Alouidane, Sidi Youssef Ben Ali, Amerchich, Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Why Book With Us
Expertise and Experience
Tailored Services
Comprehensive Planning
Client Satisfaction
24/7 Support
Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com