InsiderInns - Get Closer to the Dream

EliasA152

1 week ago

10.0

We had a very pleasant experience at the Royal Mansour. We sat at the end of the afternoon in the Jardin and had a great time. Hicham, our waiter provided and excellent service.

504erinj

2 weeks ago

10.0

I was heading to a yoga retreat on the outskirts of Marrakech, but thought I’d treat myself to a few days here before the retreat. Words cannot convey how truly amazing this property is. However what truly sends it into the stratosphere of the best hotel I’ve ever stayed at is the staff and attention to detail. Every meal, every interaction was phenomenal. I will say it was difficult for me to leave this hotel for a yoga center. Hopefully I will be back in the future!

sadeem

2 weeks ago

10.0

MichHope

2 weeks ago

10.0

Just three minute walk from Nobu where we stayed, it was recommended to visit here for atmosphere, cultured history of Marrakesh. Well we had the most enjoyable afternoon having a light lunch and tea. The grounds and design we tranquil, it's like a secret hidden behind the Marrakesh walls. Great for inspiration, writing and of course pictures. We just loved it. They have Moroccan villas available for four and day rooms for a experience. It's a very special place to create memories.

Tourist10855295610

3 weeks ago

10.0

The price of this hotel is insane and it was a splurge for me to stay. That being said you get a lot of bang for your buck. You get a Riad/Guest House to yourself. Very private and secluded with a courtyard. A den/lounge area and kitchenette on the first floor. Bedroom on the second floor, and a third floor/roof with a plunge pool and deck. The opulence and level of detail in the decoration is off the charts. The restaurants are top notch. If you want to live like royalty for a few days you can not go wrong with The Royal Mansour in Marrakech.

jhirsch41

4 weeks ago

10.0

Best hotel in the world hands down and it's not even close. This hotel is a an experience unlike any other. The combination of an exquisite property with impeccable service makes the Royal Mansiur the rarest of gems

925dennys

4 weeks ago

10.0

As part of our anniversary celebrations we had afternoon tea at this most opulent of hotels. Having arrived early we were offered time in the gardens. The gardens were very lush and well manicured. A tranquil walk amongst bird song and occasional sound of water from fountain. Every member of staff we encountered very extremely courteous and pleasant. The afternoon tea was in a small shaded garden area, the atmosphere was peaceful and clam. We had very attentive staff. Afternoon tea was set other than choosing drinks and opting for vegetarian. So happy with the flavours I had for open sandwiches, cakes and drinks. We opted for Moroccan tea and fruits of the garden juice, ending with chocolate and vanilla ice cream. The scones were lovely and light. Toppings for scones were local to Morocco with fig, Orange and honey as preserves. My only niggle would be the cream for the scone; nothing quite substitutes for Cornish Clotted Cream. Food was plentiful. We had cakes to share between us and that was more than enough for us. Our tea was topped up continually. The ice cream came with a toppings cart which they gave you options to choose to have on your ice cream. Not a criticism at all but a suggestion, if you’re going to offer an afternoon tea then please include Cornish Clotted Cream. The twist of having ice cream to conclude the afternoon was just perfect, literally icing on the top! The staff were so wonderful with great attention to detail. We then had the option to use the facilities of the bar or the piano area. Having decided to move on we were then helped by golf cart to the gate. What an amazing experience and to perfect way to celebrate a special day.

Rvanarnam

1 month ago

10.0

Incredible trip! The Riad was perfect for our family, the food was unbelievable and the service was also perfect. Could not reccomend it more. Thank you to Sakina and Fatima for their amazing service and making the stay extra special for the family.

Julien

1 month ago

10.0

Catalina

1 month ago

10.0

Espectacular

inge160

1 month ago

10.0

I stayed at the Royal Mansour with three of my friends. It was the most incredible hotel I have ever stayed at. We had a two bedroom Riad, it was absolutely stunning. We were taken care of by Fathallah, our butler. He made us feel so special & took such great care of us. He took us for a tour around the property, which was spectacular, helped us plan a city tour on a motorcycle with side car, helped us with reservations and gave us lots of options for things to do. We will never forget our time at Royal Mansour!

robertaZ2477NO

1 month ago

10.0

As a world traveller, I feel qualified to rate this hotel as one of the finest in the world, The property i eceptional, the rooms exqusite, the staff attentive. No small detail was overlooked during my stay and I was actually disappoinited to leave. I look forward to returning at the earliest convenience.

barbarawZ7905VA

1 month ago

10.0

It was worth the expense. Our Riad was gorgeous. It was hard to leave! But the best part was the staff. Exceptionally warm and welcoming.

Emma

1 month ago

9.0

The location was perfect, the hotel was faultless and exquisite, the service perfection, and fhe spa out of this world. Loved the soft drinks being included in our Riad. The hotel is also just 25 minutes from the airport. We were collected by the hotel's Bentley!

Cons: The food was a a little uninspiring. Breakfast was delicious. The staff did say though that if there was anything at all we wanted, they would make it happen!

65henryc

1 month ago

10.0

Finally La Mamounia has some serious competition, and very well may be pushed down to No. 2 hotel in Morocco. The Royal Mansour Marrakech is a stunningly gorgeous iconic property (6-stars) with incredible service, food, and amenities. But what stands out the most are the awe inspiring spacious 3-story riads that make up the entire hotel (topped off on your 3rd floor by a private terrace and plunge pool). We have experienced some very impressive hotel rooms in our past travels, but the riad we had at the RM Marrakech is probably the most beautiful hotel accommodation we will ever have the pleasure of enjoying. The hotel staff are incredibly professional, and the expansive grounds of the property are beautifully landscaped. After enjoying our last mint tea in the hotel lobby, my wife wept tears of happiness as we departed the property.

JUAN

1 month ago

10.0

Es un hotel único, todo es espectacular,!!!!

809andrek

2 months ago

10.0

Timeless Elegance - with incredible friendly and welcoming Moroccan hospitality, perfect in every detail - must try the restaurants on property - DELICIOUS The Rijads are out of this world - spacious, elegatly designed - truly a great experience. Like every good hotel - the people make the difference - and at the Royal Mansour they are the best. I mean really everyone - no exception. Big compliment to hotel management. Should you need help - contact mrs. Fatima or mr. Salah (that is what we did 😉) they go out of their way to make your stay one you will not forget!

zydfhd

2 months ago

10.0

The best experience we had in a long time, we were treated like Royalty, the hotel is an art and a pleasure to look at , the staff is amazing the food is the best accommodation is spacious and luxury

Passport08596095255

2 months ago

10.0

My experience at the Royal Mansour was unforgettable thanks to the incredible service of Zine Mahmoud. I found myself in a vulnerable situation after being stood up for a date, and Zine went far beyond his role to look after me. Not only was the food exceptional, but the way he made me feel safe, cared for, and respected was on another level. His kindness and professionalism turned what could have been a very difficult evening into something truly special. As a frequent traveller and businesswoman, I’ve never encountered service quite like this. The Royal Mansour should be proud to have someone of his calibre on their team – he is a true credit to the hotel.

roderickh32

2 months ago

10.0

It is a wonderful place to experience the tradition of living in a true riad, as if it was your own home. Some of the riads have elevators, as did ours. The hotel had impeccable service. If you love the Moroccan culture, you will love this beautifully decorated, specially-built hotel of riads. Each one has 3 floors with your own sun deck and plunge-pool at the top. However, you would have to be fit to climb the stairs, unless you were as lucky as us to have a lift to all floors.

dmy76

3 months ago

10.0

The Royal Mansour in Marrakech is a truly unique property with a beautiful hard product that wasn’t just another bland room, along with warm, personalized service from pickup at the airport to the front desk & concierge (who seem to work 24h) and at all the facilities we utilized (spa, pool, dining). It lives up to its reputation and we look forward to returning in the future

Peter

4 months ago

8.0

Iuliia

4 months ago

10.0

Restaurants at the hotel, design of the riad, location, pool area, the palm garden, breakfast

Robin_Knowles

4 months ago

10.0

I have wanted to experience The Royal Mansour Hotel for myself for a long time. I have been fortunate enough to travel extensively throughout my life, staying at hotels of all grades, though my appreciation of those at the luxury end of the spectrum has increased as I have grown older. I have reviewed and assessed hotels for many years and sharing my findings and impressions with people is something I find very pleasurable. Hopefully I have been able to share insight and ideas with my 0.8 million readers. I saw a documentary about The Royal Mansour several years ago and it certainly captivated my imagination. The hotel is located in the heart of The Medina and is actually a medina within the medina. I found the website to be very helpful in assisting me select the most suitable riad for myself and customer services were very swift in coming back to me with answers to a few questions. I opted for the Premier Riad since it had the highest specifications for one or two persons. I usually travel solo, particularly when I am researching venues. Whenever possible I like to book directly with a venue rather than through an agency. There are advantages to both methods however this reviewer finds that venues are getting much more competitive in their offers in an attempt to attract customers to book direct. My package gave me a 4-night stay for the price of 3 and I found that to be perfect. Return airport transfers were included, as was fast track through passport control both ways. Breakfast was also included as well as soft drinks from the mini bar. This last point was the only aspect of my stay that did not happen with perfection without the need for me to make daily follow-up requests. The hotel contacted me a few days ahead of my arrival to confirm the arrangements and to identify any specific requirements that I might have. Before I left home I already felt valued. My arrival was seamless, and as I exited the aircraft and moved towards immigration, I was met en route by the airport fast track representative, who spoke excellent English and was lively and animated. It was a delight to be escorted immediately to an immigration officer who admitted me. I was then handed over to the Royal Mansour driver, Abdelanti, who took me to the awaiting Bentley for the 20-minute drive to the hotel. He was friendly and once again spoke excellent English. He advised me that he has worked for Royal Mansour for 16 years so I believe that says something positive from both sides of the equation. As I approached the hotel entrance and exited the car, the senior staff from each department were lined up to greet me individually. This was an incredibly personalised and delightful touch. I was seated by a concierge, Mahdi, who served me with mint tea and completed the check-in formalities. He escorted me around the principal locations of the hotel such as the spa and the restaurants, and we then moved on to my riad. I was immediately impressed by the sheer opulence of the building and the high standards to which it was designed, built and furnished. The official check-in time was 15:00 however my riad was ready on my arrival at 11:00 and this was very greatly appreciated. The ground floor of the riad consisted of a tiled entrance hall leading into an open roofed lounge that had a small fountain. There were comfortable chairs and huge plants and I became instantly aware that I was effectively in my own house. Sliding doors lead into a large sitting room where any guests could be seated comfortably. This led into an internal lounge that was traditionally furnished to an incredibly high standard with tiled floors and high-quality fabric curtains. There was a floral arrangement that was changed during my stay, and a fireplace, a separate table and a fully stocked minibar. The soft drinks were replenished daily, though I did need to remind the hotel each day. The was a high-quality writing desk. All rooms had incredibly high ceilings, and the temperature was individually controlled to a comfortable standard. There was a separate kitchen room that had a microwave and a fridge and more bottled water. There was a toilet on this level and a tiled winding staircase led up to the first floor. This first floor had an extensive wardrobe and dressing room that was curtained off. A short corridor led to the opulent bedroom that had a wooden parquet floor. The bed was huge and extremely comfortable, with high quality fabrics, pillows and cushions. The bed, linens and pillows were very high quality with a high thread count. There was a small vanity desk by the window and the curtain fabrics were high quality and very effective for blackout. The room benefited from atmospheric lighting that could be individually controlled and had a huge armchair with foot rest. This chair formed a central feature. Again, there was plentiful storage space. Very attractive, floor-to-ceiling carved wooden doors separated a further dressing room that contained a safe. A few rugs and mats were scattered around the room. More carved wooden doors lead to a huge tiled bathroom with a separate toilet and bidet room and a massive shower room. High quality weighing scales were in the room. Two bathrobes were provided and a generous supply of extremely soft and fluffy towels. The room had a massive tiled bath, providing every comfort that could be desired. High quality toiletries were provided. A further winding staircase led to the third floor, where there was another toilet and a door leading out to the terrace. Views from here were over the roofs of adjacent riads but structured in such a way as to provide complete privacy. It became extremely hot up there during the day and I learned very quickly to be sure I wore the slippers which were provided. On the terrace was a private cabana that provided some protection from the heat during the day. Four attractive tiled steps lead to an upper level, which consisted of two loungers with an umbrella, a fireplace for cooler months and extremely attractive potted plant arrangements. There was a shower and a medium sized plunge pool, which was sun heated and this retained the temperature at night. In colder months the water temperature can be manually adjusted upwards by the hotel. Subtle lighting on the terrace made for a very pleasant experience during hours of darkness. Pool towels were provided and the entire terrace area was extremely relaxing and comfortable. Palm trees were interspersed between the raids. All rooms had a at least one wall-mounted tablet from which the temperature and the lighting could be individually controlled. There is also a button that control the entire riad with do not disturb signs to the staff. Staff accessed the riad via external and underground tunnels. It took a little adjustment to get used to this but it worked extremely well and the staff were courteous and discreet. Malika Gargour was my principal housekeeper and she really was sunshine on legs; radiating joy and happiness constantly. My riad was maintained to the highest conceivable standards of cleanliness and brilliance. There is a large outdoor pool in the complex and also a spa. I did not use these. There are four restaurants available and breakfast is taken in a delightful outdoor one that provides plenty of shade if desired. A large menu is available and this contains an extensive range of options. The service could not be more welcoming however special mention must go to Mustaffa, who is without doubt especially strong for his warmth and attention to detail. For example, I liked sparkling water to drink and asked for plenty of ice to be provided. A few minutes later, Mustaffa returned proactively not only with ice, but with a small plate of sliced lemon to add to the ice and water. He was the only server to do this during my stay and he displayed an exemplary work ethic. Nothing appeared to be too much trouble for the staff and all requests were received positively. Food items were very fresh and plentiful and refills of anything were freely offered. I dealt with the reception staff and concierge staff on several occasions and I found these to be extremely accommodating and helpful. Foreign currency could be exchanged at reception and the rate was very fair. When making arrangements to leave, I was delighted to receive a personalised 6-hour extension to my checkout time as I had a mid-evening flight. This was so helpful and enabled me to take afternoon tea before my departure. The afternoon tea was extensive and served delightfully, with very fresh products provided. Staff were again attentive. My stay at Royal Mansour was a true delight and genuinely deserves the five-star rating I have given for the facilities, cleanliness, service and sheer opulence. Although some might consider stays to be expensive, I would defend this by saying that it was perfectly and fairly balanced with extremely high standards that guests enjoy. There are three hotels that stand out with me for providing a complete five star or even six-star experience and both on different continents. Royal Mansour is in joint first place with the other two. I sincerely appreciate the facilities and hospitality that has been offered to me by the management and staff over a most delightful four-night stay.

andrewp171

4 months ago

10.0

We did have some reservations when we booked this trip, but these disappeared immediately on arrival. Wow, what a wonderful hotel and city. The hotel is magnificent, staff were wonderful and accommodation impeccable. if you ever get the chance to visit this amazing city, we could not recommend this hotel more highly. Thank you for making our first trip to Marrakech truly unbelievable.

LoreShiMiami

4 months ago

10.0

Amazing okace service and property. The only bad thing is the housekeeping people sneaking in your room from the secret passage ways without knocking. Bizzare. The rest top notch.

Bruno

4 months ago

10.0

Ficar no riad é incrível

Cons: Tudo perfeito!

nycisourhome

4 months ago

10.0

We knew the Royal Mansour Marrakech would be an incredible hotel, but it surpassed our very high expectations. Words and photos cannot accurately convey how beautiful every detail of the hotel is — not surprising given that it’s the King’s hotel. All the tiling and carvings were done by hand and the riad is a truly special home away from home. We have stayed in many luxury hotels — from well-known brands to boutique resorts — and none come close to the Royal Mansour. The food, service and amenities were excellent and the staff were the best of the best. We particularly liked how private the hotel is. Each riad has its own pool on the roof. Housekeeping enters through a special entrance and travel via tunnels and passageways so they are never seen when you’re walking around the hotel. No carts in the hall at Royal Mansour! We were at Royal Mansour for 5 nights, and it was not enough time to see all the amazing sights in Marrakech, go into the desert and Atlas Mountain, and relax by the pool and spa. HIGHLY recommend staying for at least 7 nights, especially if this is your first trip to Marrakech. (Also recommend Adil from Marrakech Desert for an excursion to the desert/mountains.) In short, the only negative about the Royal Mansour is that it will ruin all of your future hotel stays!!! You won’t be disappointed! Shukran, Royal Mansour, for an excellent stay! Can’t wait to visit again!

K6102RQalexandrec

4 months ago

10.0

Truly a masterpiece of Moroccan luxury. The riads offer unmatched privacy and elegance, the service is discreet and personalized, and the spa is absolutely world-class. Dining is refined, though pricey. A serene escape for those seeking absolute indulgence.

KarenW1234567

4 months ago

10.0

The most amazing experience. The riad accomodation was next level. Such a huge complex for a romantic getaway. So many room, day beds, spaces to relax in with so much opulence, day beds on rooftop pool area. Could not fault anything. Food was some of the best I have had ever.

632lisag

5 months ago

10.0

Amazing in all regards!! Without a doubt one of the best properties we have stayed at, if not the best. The service is impeccable. Highly recommend.

Alex

5 months ago

10.0

One of the finest properties in the world. World class. From the moment you arrive they make you feel like a rock star. We have stayed at some of the most luxurious hotels in the world and this is right on top of the list. We can’t wait to come back again.

Carin

5 months ago

10.0

stevep315

6 months ago

10.0

This hotel is quality the staff and service is the best I have experienced outside on the UAE all the staff are amazing with the service food is fantastic and the hotel is spotless it’s walking distance from the souk and has so much privacy also lovely to see families here. This is my first time in the city and will be back to have the the warm welcome and experience

Marie

6 months ago

10.0

Natalia

6 months ago

10.0

W4164BDbobl

6 months ago

10.0

The facility, the staff, the spa were one of the most amazing luxury hotel experiences I have ever had. Specifically, the pool and spa staff were over-the-top accommodating, truly a six star experience. The personal Butler to our Riyadh made certain that every aspect of the room was perfect. The concierge flawlessly found us dinner. Reservations are hard to get places and made arrangements for pick up and drop off simple and efficiently.

773kayrau

6 months ago

10.0

The service was exceptional, and I enjoyed a refreshing Moroccan Mint tea in the lobby before returning to the Riad. The experience was truly memorable. In comparison, I must say that Royal Mansour has surpassed Manchester AC Hotels Marriott as my preferred hotel. The luxurious amenities and exceptional service have made it my go-to destination for memorable stays.

JoshuaFrench

6 months ago

10.0

I have always heard about the Royal Mansour since its opening. I finally was lucky enough to experience this unique place in the world. Every detail of our stay exceeded any expectations: The kindness of the staff, the level of personalisation in the service and the outstanding design of the rooms and the entire hotel. Also, the gardens and the pool are incredible, specially when you know you are in a very dry part of the world. The Japanese / Mediterranean restaurant by the pool, serves some dishes that can be compared to any upscale restaurant in London. The harira soup is the best I have ever had, and the arrival and departure experience in a Bentley SUV was out of this world! You really feel treated like the best guest ever! For those who hesitate about visiting Marrakesh for any reason, this hotel is totally worth the trip! I don't think I have seen something similar, not even in Monaco!

Chrysostomos

7 months ago

10.0

Brett666

7 months ago

10.0

Second time and still can't find anything to complain about... Everything is so perfect and accurate...

garymichaels2025

7 months ago

10.0

An incredible experience, one of sheer delight. The place is beauty personified. We had drinks in the elegant setting of Le Jardin. It was perfect in every way. The staff were charming and helpful, and from the comfort of the seating, the attention to detail, to the breathtaking ambience.

EPHollinger

7 months ago

10.0

This place is magical. I would even go so far as to say it’s the most elegant and stunning hotel I’ve ever experienced. The craftsmanship of the riads is absolutely incredible. We could not believe how blessed we felt to be staying in such unexpected luxury. The beds were clouds of comfort. The living space was sprawling and creative and magnificent. But above all was the service. Everyone at the hotel was friendly, warm and helpful. Most outstanding of all was our lovely butler Sakina. Sakina was the epitome of elegant, effortless hospitality. She was exceedingly kind and eager to assist. She went out of her way to ensure every detail of our stay was impeccable. She is a master of her craft. I wanted to cry when we left I was so happy and sad at the same time and I’m certain it was our time with Sakita that tipped our experience into excellence. Thank you Sakina and the Royal Mansour!

B8071NLhassana

7 months ago

10.0

We could not have wished for more. The location of the hotel, the Riad, the staff and facilities were all top. Attention to details from The staff were remarkable, having to know we had an infant and preparing all needs from baby bathtub, to nappies dispenser to baby food cooker and the baby friendly shower gel says it all. The breakfast area is remarkable, with amazing variety of food, great ambience in all restaurants, beautiful garden and one of a kind Spa. So honestly it could be the best hotel i have visited in my life and i do travel and stay in top hotels but this one tops them all

katherinemB2385GA

7 months ago

10.0

Beautiful and tranquil. A wonderful experience. I recommend The Royal Mansour to anyone visiting Marrakesh. The garden and fountains are extraordinary. The staff were kind and helpful. The Arabesque spa is like nothing I have seen before. In the future we will stay for an extended period.

581halm

8 months ago

10.0

We have travelled to some amazing places around the world and this is one of the finest. From the plane door opening, including Said our personal butler to opening a bar /restaurant just for a drink, this place is second to none. The food was fabulous including a stunning dinner celebrating Atour.

Francois

8 months ago

10.0

Un séjour digne d’un conte mille et une nuit. Un moment de raffinement et de repos profond. La beauté des lieux est difficilement descriptible. C’est un songe. Le personnel est exceptionnel, vous vous êtes chouchoutez du début jusqu’à la fin. Le SPA est sorti d’un conte aussi. Vous pouvez ne plus visiter les palais de la ville. Vous habitez dans le plus bel palais où sans doute les meilleurs artisans ont travaillé. Les petits déjeuners sont remarquables. C’est un lieu et un séjour qui restera gravé dans notre mémoire. Un grand remerciement à toute l’équipe.

Jonathon

8 months ago

10.0

Beautiful gardens and rooms. Artfully and tastefully done.

mister_and_mrs_o

8 months ago

10.0

Understandably one of the best hotels in the world. Nowhere we have costed visited comes close or compares to the attentiveness and attention to detail. Home to the most beautiful architecture as intricate and delicate as the service. A visit here will take your breath away with the same ornamental tones of the gardens here. Simply breath taking.

V8986KXlauraj

9 months ago

10.0

Probably the best 5* hotel across the world I have ever stayed at… honestly it was faultless. The service was out of the world, the staff literally couldn’t have tried harder. Food was sumptuous, accommodation was beautiful. They really had through of everything that you may need in your room. Location is amazing, only a few mins walk and you can visit the medina markets and see the real Marrakesh, yet within the grounds it is beautiful and peaceful. The only thing I would advise, which isn’t a negative per se, is there is a LOT of steps in each room so bookers just need to be aware of this. But honestly, well done Royal Mansour! The most wonderful stay!

MandyC74

9 months ago

10.0

I have wanted to stay here for a long time and this weekend my dream came true, when we came here for my daughter’s birthday. From the moment we arrived it was magical. We were whisked through the airport and into a beautiful Bentley. Our riad was beautiful, 3 stories with our own plunge pool on the roof. We ate at most of the restaurants- Le Jardin , where the sushi was on par with what we had eaten in Tokyo, and the frozen mojitos WOW! Breakfast and lunches were at the Grande Brasserie by Helene Darroze, where I had the best Rhum Baba I have ever eaten. We had dinner at the Grande Table Morocaine where we had the Safar menu, which was divine, but such big portions. We also had some treatments at the Spa. What a beautiful oasis . The treatments were really good. Really enjoyed the Hamman. The staff were really friendly and so lovely. Special thanks to our waiter Honsi, who is such a lovely young gentlemen, we really enjoyed being served by him. He is a credit to the Royal Mansour, as all the staff are. I hope I can return here one day, it is the best place I have ever stayed in. Thank you

jandrews

9 months ago

10.0

This hotel is so beautiful. From the moment you enter it is calm and gorgeous. Every detail is thought of. The Riad is perfect. We stayed 6 nights and loved it. The restaurants at the hotel were our favorites as well. The service is impeccable and friendly. We loved having fires at night on our rooftop. I could go on and on but will simply say it was perfect.

brabazon_0

9 months ago

10.0

This hotel is gorgeous. Very traditional Moroccan 🇲🇦 decor, very ornate and detailed. Staff simply cannot do enough for you, food and service is absolutely impeccable. Used the hotel car which was a Bentley bentaga. The Spa is absolutely worth visiting. We did both days in there. Would definitely go back again. Pricey, but worth it.

Ahmed

9 months ago

8.0

Very nice place

petra

11 months ago

10.0

When you enter the Royal Mansour you're stepping into another world. It is definitely one of the best hotels in the world. The garden and the whole property are 100% perfection. We stayed in one of the beautiful Riads - a whole 3 story building with a little court yard and a beautiful rooftop terrace. There were minor details that didn't make our stay perfect - the service was not as good as expected (I asked 3 times about pottery and only the 3rd time got an answer), apparently every riad comes with a butler, we didn't get one, the breakfast is a la carte and I don't like that very much (personal preference so no fault of the resort) and we booked a classic hammam treatment at the spa which I did not like at all; most of the time I had to lay almost naked and alone on a big marble platform in a huge room and I felt very, very uncomfortable.

Verified traveler

11 months ago

10.0

Everything in the hotel feels like a work of art, and it is exceptionally luxurious.

Hawazen

1 year ago

9.0

Sofia

1 year ago

10.0

Verified traveler

1 year ago

10.0

Royal Mansour was one of our best hotel experiences ever, and we have travelled to nearly 90 countries. Riads are stunningly beautiful. Food is the best in Morocco. Service is outstanding. Breakfast is such a treat. The only thing, I could suggest is for RM is to used higher quality Italian sheets. Towels used by RM are so soft and plush. I'd also like to suggest for the cost, an afternoon complimentary local snack/treat be offered with tea in the courtyard area. Also, I wanted so much to purchase the CLouboutin mosaic slippers but the shop didn't offer them in size 35 or 35.5. I asked if they could place a custom size order, but no one in the shop was helpful or even seemed to want to inquire.

Yves

1 year ago

10.0

Certainly one of the best hotels in the world. Design details are second to none, facilities are incredible, service is impeccable in all aspects and the food is fantastic. I could not recommend it more.

Michael

1 year ago

10.0

Aware of the reputation of this hotel, its listing in the top 50 hotels of the world and having seen it featured on television, we arrived with great expectations. I have to say our expectations were far exceeded, (in fact it’s fair to say blown away!) The Royal Mansour has mastered the art of hospitality at the highest level of excellence. Stepping off the plane at RAK airport, we were fast tracked through immigration and security to our awaiting chauffeur driven, golden vehicle. A short drive and we arrived at the stunning gates of this luxury oasis, An oasis of awe-inspiring beauty! To say incredible design is not enough, every corner of every room from floor to ceiling is unique, an individual and bespoke work of art, immaculate and truly magnificent everywhere you look. You do not stay in a “room” at the Mansour, instead you become the owner of a Riad, Your very own 3 floor palace. We ate at all four restaurants during our stay, To go into detail about the restaurants here would require several pages but to summarise my experience as best I can: Innovative Asian cuisine, stylish Italian tasting menus, traditional Moroccan flavours and cuisine delivered as a fine dining experience and a Michelin standard French brasserie. I feel the thing that really gives the Royal Mansour its platinum stamp in hospitality and sets it apart from others is the level and style of service you receive from every single member of the Royal Mansour team. Service excellence!!!!

D_calvet

1 year ago

8.0

Most probably the best hotel you have ever been to, anywhere! Starting from the lush gardens that expand as far as the eye can see and provide refreshing shade from the heat of the region, with scents of a thousand flowers all around. Then you arrive at an overwhelming, proportionate architecture, resembling the enchanted city from any desert fairy tale, where every building (riad) is your hotel room, astonishingly sized at least 140 square meters, all surrounded by a stone wall like a true medina protecting your dreams. Each riad is not just spacious, but also a perfectly balanced combination of areas for rest, socializing, enjoying, or, as the patio, getting lost in your own dreams while hearing the water in the relaxing fountain. The service staff access your rooms through back doors while the "do not disturb" sign is disconnected, so you will never see them. The design of the access paths is simply the result of a genius mind. The staff is always attentive to any of your needs and behaves with the highest levels of professionalism and attention to guests. All these would work for 99% of guests, and just a very few would find any reason to complain, but maybe I'm too strict when paying a real fortune per night stay, so I must also share with you what I think is missing to reach perfection.

Cons: We stayed in the hotel for 5 days. The first two days, the hotel was half-empty, so the speed in resolving any request or serving our table was perfect. Then, when the hotel was fully booked, the weak points that still need to be polished became apparent: The turndown service did not show up until we called them late at night and only after waiting for more than half an hour. Breakfast at the dining room was slow, with coffees not coming until half an hour after being seated. The orange juice seemed diluted, presumably because they were about to run out of stock. There was a lack of variety in pastries, and the promise of a chef's different creation every day turned out to be the same great pain au chocolat, but nothing else. The quality of pizza at the Italian restaurant was poor, and the risotto with orange ice-cream was a bizarre nonsense. At the French restaurant, it wasn't much better, with the mille-feuille dessert not looking like a mille-feuille but more like breadsticks, and a burger that, without informing us, was made with ground goat meat instead of minced beef. In summary, the dining experience was far from what one may expect from a renowned chef in charge like the one at Royal Mansour. They have everything to become a great, if not the best hotel in the world, but they lack training, proper exposure to demanding clients, and tested procedures to respond to the needs of a fully booked hotel.

Jarah

1 year ago

10.0

Omar

1 year ago

10.0

Fires on the rooftop

Cons: Small plunge pool

esteban

1 year ago

10.0

Superd and unique

Marcello

1 year ago

10.0

Tutto e’ vicino alla perfezione. Servizio impeccabile. Cibo squisito. Giardino dell’Eden.

Yaser

1 year ago

10.0

William

1 year ago

9.0

The ambiance was spectacular

Cons: None

Shay

1 year ago

10.0

Every detail was so beautiful. Being here was extremely relaxing.

Cons: Not being able to stay longer.

Aisha

1 year ago

10.0

Everything was perfect from the fast track service at the airport to the wonderful staff, the beautiful Riad and the delicious food. We had an amazing time and will recommend Royal Mansour to anyone. The hotel is not cheap but it is worth every penny.:)

Cons: Nothing

Elpidio

1 year ago

10.0

One of the best hotel all over the world

Benjamin

1 year ago

9.0

Lukasz

1 year ago

10.0

The best hotel in the word!

Cons: everything is amazing, taken care of down to the smallest detail, delicious food, wonderful competent service

Sheryl

1 year ago

10.0

Royal Mansour is the epitome of luxury. So happy we decided on this hotel for our family holiday. It’s definitely the only best hotel in all of Marrakech no doubt. in fact I would rate this as the one of the best in the world. The service is of the highest standard, the entire team are friendly, courteous and professional. The property itself is immaculate and our Riad is beautiful beyond words. Rabia our hostess is the best, extremely hospitable and warm. Ask for her :) And definitely ask for Emad at the breakfast restaurant as well. He is just amazing.

Maarten

1 year ago

10.0

Simply unique and uncomparable. High-end culturally embedded luxury, yet unbelievably friendly staff that makes you feel at home from the first second. Above our highest expectations.

Majed

1 year ago

10.0

Nawaf

1 year ago

10.0

Ibrahim

1 year ago

10.0

Architecture and Design Cleanliness Polite and friendly

Cons: Nothing

Stuart

2 years ago

10.0

Christina

2 years ago

10.0

The Royal Mansour was the most opulent place I have ever stayed. Our villa was so comfortable the staff was excellent and the In-house restaurants were amazing..

Blanka

2 years ago

10.0

Sudhakar

2 years ago

10.0

The only negative about the property (at least the suite we were in) was that it was 3 floors and since each floor had high ceilings, it meant that you are climbing 32 steps to the next floor. No elevator in a 5 star luxury hotel.

Anonymous

2 years ago

9.0

Wal

2 years ago

10.0

Breakfast is definitely fit for a King! Moroccan dinner was exquisite! Hammam was the best I've experienced as the spa staff were warm and genuinely friendly and it was also different as we lay on a heated marble floor to be scrubbed. The indoor pool was also a delight to swim in. Overall it was a great experience as they met our requests. Kudos to the service team!

Cons: Not much entertainment at night, I guess we should get back to enjoy the huge villa. Got lost at times to get back to villa, more signages would be useful.

Ibrahim

2 years ago

5.0

The details of the Moroccan architecture

Cons: The air condition was really bad , the plugged pool was very dirty, the walls of the rooftop was very dirty, there was a Cockroach in the room. The staff are unprofessional entering the villa In very wrong timings.

jim

2 years ago

10.0

The location is great. The hotel is amazing.

Achmed

2 years ago

10.0

It was an absolute pleasure to stay at the beautiful Royal Mansour. The people working there were all extremely kind and helpful. Never have I experienced such a great service. I can definitely recommend this hotel to everyone who can afford to stay there. The Fast track service at the airport they provided, the pick up with Bentley’s, the roomservice, the housekeeping. Everything was amazing. Thank you so much for making our week an experience we will never forget.

Cons: absolutely nothing

Wilson

2 years ago

10.0

It was an amazing experience to stay at this spectacular property. The hotel is elegant without being over the top. The ambiance is fantastic and completely relaxing. The vegetation - flowering trees and bushes, the sound of running water everywhere is mesmerizing. The Riyad could not be more exquisite provided one does not have a problem managing a lot of stairs. I would love to return!

Cons: there is nothing to criticize

James

2 years ago

10.0

An astounding property in every way. My only recommendation would be not to change linens as often and not to leave all lights on after cleanings.

Pawel

2 years ago

10.0

Everything

Cons: Nothing

christianne

2 years ago

10.0

Nossa estadia foi de apenas um dia, mas memorável. Acabamos conhecendo 3 ótimos hotéis em Marrakech, mas esse de longe foi o melhor em comparaçáo com os outros centrais.

Emily

2 years ago

10.0

Lisa

2 years ago

9.0

pristine

Shaima

2 years ago

10.0

exceptional

Nikita

2 years ago

10.0

Saleh

2 years ago

10.0

Saleh

2 years ago

10.0

Andrew

3 years ago

8.0

Beautiful hotel. Really lovely decor. Clean, safe and comfortable

Cons: Service was poor or slow too often for this type of hotel.

Philip

3 years ago

10.0

Very helpful and friendly staff.

Marianna

3 years ago

10.0

Exceptional service, both attentive and discreet. Staff went out of their way to make us feel welcome and at home. Beautiful decor and attention to detail, with lovely, well maintained gardens. There is a sense of calm and symmetry everywhere, with the fresh sound of water fountains in the background. There are beautiful floral decorations and plenty of indulgent treats and chocolates to be enjoyed anytime. Breakfasts on the private rooftop was delicious and the culinary choice and presentation was of a high standard throughout. There is great pride in their culture of hospitality and we enjoyed that very much.

Cons: The SPA facilities are lovely, but the gym, although it was of good size seemed a bit drab and old fashioned compared to the rest. But a very small negative note amidst a truly outstanding hotel and experience.

Stephen

3 years ago

10.0

Avinash

3 years ago

10.0

Big

3 years ago

10.0

Everything was fantastic - The Riads, Staff, Service The hotel is a work of art and well managed Anas our Butler was Outstanding. A big part of making our stay comfortable. Thank you Anas The Conceirge staff were very helpful and professional. Many thanks to them Saleh at Reception was very kind as were his other colleagues Our drivers and guides Said and Saad were excellent and knowledgeable and took care of us well

Cons: Some public areas were closed for renovations. But this is expected in August Would have liked to see more tables in the Riads to place our handbags and shopping bags on when coming in. Saying that, A few were very promptly brought in by Anas our butler The food in the Italian and Moroccan restaurants was very good but we would have liked to see more non shellfish options in the Italian restaurant and more options for vegetarians.

Sarah

3 years ago

10.0

breathtakingly stunning

Cons: nothing

Gilmar

3 years ago

10.0

O hotel é absolutamente impecável. Lindo. Grandioso. Magnífico! É uma experiência de vida! Inigualável.

Jean-Pierre

3 years ago

10.0

All the property is exceptional and all the staff is professional and very friendly

Elpidio

3 years ago

10.0

Mi è piaciuto tutto . Il più bell’ albergo da me v frequentato

richard

3 years ago

10.0

W-O-W ! What an incredible stay! I stayed at the Royal Mansour after staying at La Mamounia and I’m super confused as to why anyone would dare compare the Royal mansour to La Mamounia. At The Royal mansour I felt like Royalty, the personalized attention was unmatched , they picked me up in a Bentley , took care of all my bags with such care, the dinner I ordered to my riad & the breakfast I had were just EXCELLENT ! Overall , I travel a LOT —the best hotel I’ve experienced anywhere in the world !

Daniel

4 years ago

10.0

Every single aspect of our stay was magical; from the fast track service at the airport and the Bentley ride to/from the property, to the over the top facilities, the outstanding service and virtually everything about the accommodations make this a can't-miss experience for any luxury traveler.

Maxime

4 years ago

10.0

Cet hôtel fait honneur au Maroc et au monde de la haute hôtellerie. Il n’y a pas mieux au Maroc à l’heure actuelle.

Franck

4 years ago

10.0

Hôtel d’exception, un service impeccable, le personnel est aux petits soins. La décoration des riads est extraordinaire. Le massage au spa était excellent, le lieu est également impressionnant avec la grande verrière de la piscine intérieure. Un moment inoubliable où le temps s’arrête et le repos est bien présent.

Antonio Carlos

5 years ago

10.0

Com certeza entre os melhores hotéis do mundo, não tenho uma coisa para criticar apenas elogios. O hotel é um espetáculo, sem dúvidas o lugar mais bonito de Marrakech. O spa e as piscinas (uma outdoor e outra indoor aquecida) são um show a parte de tão lindos. A academia nota 1.000 com todos aparelhos possíveis. Todos os restaurantes e tudo que comi estava extremamente bem preparado e delicioso, tanto o marroquino como o italiano e o almoço no Le Jardin com sushis deliciosos. O quarto é um sonho, 3 andares, própria sala de estar, própria piscina no terraço e um quarto confortável e super escuro para dormir e relaxar ( pra mim muito importante). Reserve um dia extra apenas para curtir tudo que o hotel oferece. O staff foi excelente, muito atenciosos com todos os detalhes. Eu esqueci uma blusa dentro de uma gaveta no armário e quando trouxeram as malas eles me avisaram que eu havia esquecido e eles tinha colocado em uma sacola.

Verified traveler

5 years ago

10.0

Tout était parfait ! Le plus bel hôtel que nous ayons jamais visité !

Dalal

6 years ago

10.0

A true royal experience. Having your own Riad makes all the difference. We really enjoyed the lobby-spa-dining areas .. also the alleys between the riads felt like a real village. Pickup service, food, room& bathroom amenities were superb. I felt the check-in & checkout experience were not to the hotel standards.

Anne

6 years ago

10.0

Le luxe poussé au plus au point. Et sans bling bling. Tout y est parfait. Le service est exceptionnel.

Verified traveler

6 years ago

10.0

The property is unique in style and quality, but above all else, the service and excellence of all staff members is what really sets it apart

Verified traveler

6 years ago

10.0

Experience of a lifetime!

Verified traveler

6 years ago

10.0

Tout était parfait…………………………………………………………………………………...

Molly

6 years ago

10.0

We have been lucky enough to have stayed at some of the best hotels in the world, but none have been able to match the level of design, luxury, and service of the Royal Mansour. The moment we were picked up by their driver in a Bentley we knew we were in for a treat, and our expectations continued to be exceeded from there. The hotel itself is beyond stunning. The level of design and craftsmanship is so much beyond a five-star hotel - I would liken it more as the opportunity to live in a historic royal palace (such as Alhambra). Everywhere you turn are gorgeous details - from the staff's wardrobe to the light fixtures to the glassware in the dining room. It is truly a showcase of the best of Moroccan design. The grounds are vast, lush, and beautiful. We visited during spring and were greeted by hundreds of orange trees covered in fruit and the most intoxicatingly fragrant blossoms. The pool is amazing - a true oasis from the chaos of Marrakech. The spa was incredible - a hammam is a must, if anything just to witness the gorgeous spa suite. The individual riads are all laid-out to replicate the medina - meaning it's easy to get lost but that's half of the fun! Each 'room' consists of a three-story riad that is truly more beautiful and luxurious than words can describe. My favorite element was our private rooftop where we swam, ate dinner, and sat by the fire. The staff at Royal Mansour are truly amazing - we have never felt more taken care of and valued.

Verified traveler

6 years ago

10.0

Very professional, warm staff; always smiling and greeting you by my name. We had a small hiccup in our stay, but overall our time spent at RM was lovely and we've had nothing but great things to say about it to family, friends and colleagues. We have certainly recommended it to everyone we know. Special thanks to concierge team, Mr. Muhammad and Mr. Abdullah, for going above and beyond in accommodating us, far beyond I would have ever imagined. And thanks to our driver, Mr. Abdullah, for being so polite and sweet. These men deserve promotions, as their service is the very reason our stay at RM was so memorable and why we would like to return to RM in the future. Advice for travelers: check your reservation carefully- We regret not being informed upon check-in that breakfast was included. We sure missed out on that. Overall, though- lovely staff and premise. Thanks again, team RM!

Mary

6 years ago

10.0

A truly outstanding experience, feels as if you’re dreaming, unreal.

AMMAR AHMED

6 years ago

10.0

Other than Room-service, nothing compare to this Hotel. It’s beyond rating as long as you avoid Room-service..

Guilherme

7 years ago

10.0

Hotel espetacular, SAP indescritivel! Uma experiência inesquecivel, nesse hotel do Rei!

Marie

7 years ago

10.0

Hotellet är otroligt fint och visar upp det allra bästa av Marockansk arkitektur och hantverk. Vi hade förväntat oss lite mer av vår Riad, eftersom vi valt en finare men endast ett sovrum så fick vi ingen egen butler vilket ett hotell i denna dignitet borde ha till samtliga rum. Under vår vistelse var kungen av Marocko i Marrakech och hans familj bodde på hotellet, och detta märktes på personalen som var lite stressade. Men servicen är oklanderlig och lite "old school". Maten är helt fantastisk och slår de mesta som vi upplevt på liknande hotell. Poolområdet och trädgården är en upplevelse i sig, så det är en bättre upplevelse att stanna på hotellet än att ge sig ut på utflykt!

Verified traveler

7 years ago

10.0

It was an amazing experience to stay in such a beautiful hotel. Everything, from the decor, the garden, the food, and the attention to detail to the staff and their impeccable service, was great. I would definitely stay there again if ever I’m back in Marrakech.

David

8 years ago

10.0

I have never met a more wonderfully helpful concierge. Jihane solved all our problems. The hotel is over-the-top gorgeous.

Omar

8 years ago

10.0

Fantastic place to stay, very quiet, comfortable, the staff are amazing, credit to the management we will stay here again. Thanks to all the staff again.

Verified traveler

8 years ago

10.0

Wonderful facilities and service. From start to finish a truly excellent experience.

William Randolph

8 years ago

10.0

The staff was incredible. Our Riad #10 was tired, it needed new grout in shower and tub and needed some attention in the kitchen area.

luis

9 years ago

10.0

Myself and my Wife are sorprice about de excellent of all the sevice in this hotel . The Atmosphere of sevice culture is something that we are not fine in other hotel in the Word But for us is unique opportunity to observe the excellent of the Marroc designer

Chen Lin

9 years ago

10.0

We loved our stay at Royal Mansour! This isn't our first time staying at one of the leading hotels of the world, and i must say, the Riads are simply beautiful. The staff here are amazing. It was my bf's birthday and they went the extra step to send a cake to our riad, which was really good! The spa here is a must, and the hotel is in a great location where it is close to the Medina, and many delicious restaurants.

Verified traveler

9 years ago

10.0

Very well located... close to the Medina. One of the best & most luxurious hotels my husband and I have ever stayed at.

Verified traveler

9 years ago

10.0

A fantastic hotel, beautiful rooms, outstanding discreet service, top notch restaurants, and in a perfect location. they really make you feel like royalty.

Douglas

9 years ago

10.0

A truly spectacular, elegant hotel. It is very expensive, but it delivers on every aspect of service and comfort. Having stayed in many five star hotels in Asia and the Middle East, I cannot think of any that matches Royal Mansour for quality and service. The spacious, three story riads provide privacy and the Moroccan décor/workmanship in the rooms is beautiful. The grounds are also spectacular, including the pool/spa areas. The location is good, as one can walk to the Medina. I did feel that the prices for meals were excessive, but once you are staying here you have to accept that this is part of a very high end hotel visit. So, if you are willing to splurge, you will not be disappointed by the Royal Mansour.

Derek

9 years ago

10.0

This hotel is stunning. The décor is just like a palace. The inlaid marble floors, the painted ceilings, the intricate wood carvings and stucco, the gardens, the restaurants all make it so special as do the staff which completes a perfect experience. The Riads are amazing built on three floors, a courtyard, a large living room complete with fireplace. Stunning bedroom and huge bathroom on the next floor and a roof terrace with a plunge pool sun beds and sofa's. Toilets on each floor plus a kitchen on the ground floor. The decorations are wonderful. We were met at the airport and ushered through fast track with repeat treatment on leaving. Mr. 'Fast Track' whisked us in front of all the lines and through to the VIP lounge. The hotel is inside the medina and the concierge organised a guide to walk us through the Souks which is well worth it to begin with. The hotel also organised a trip to the mountains, stunning views, a great guide and super lunch at Richard Branson's Kasbah. The hotel has three restaurants with a Michelin stared chef. Breakfast is beautifully done and it is so nice to be served rather than a buffet however good they are.The French restaurant is outstanding. The waiters are great which add to the whole experience. We used the Spa which needs to be seen to be believed.

AMMAR AHMED

9 years ago

8.0

This hotel is superb and no doubt about that.. However, there are two issues that you need to be concerned about. First although the design of the villas were so beautiful, it is quite unsafe for elderly and kids. Secondly, I have been traveling for 30 years and I never felt I am from Mars except in this hotel. For some reasons you feel this hotel is secretly targeting a specific cult or group and of course you are not one of them.

Verified traveler

9 years ago

10.0

Nothing to add. This all I have to say. What else can I say about this incredible hotel.

Odette

10 years ago

10.0

If you want the Royal Treatment in a Palace Then you should stay at the Royal Mansour!

Royal Mansour Marrakech

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Privilege Riad - 2 Rooms

Breakfast Included

$4,275.00

Prestige Riad

Breakfast Included

$8,232.00

Premier Riad - 1 Room

Breakfast Included

$2,245.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

3:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Parking

Groups

Internet

Pets

Children and extra bed policy

Reviews (138)

Customer Reviews & Ratings

9.8 / 10

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