InsiderInns - Get Closer to the Dream

Elizabeth

2 weeks ago

6.0

Breakfast was o.k. The streets by the hotel were dirty.

Cons: Our room to the front of the hotel was lovely, but, it was hard to sleep with the constant traffic outside, which was paricularly bad at night. Perhaps, if shutters were istalled on the windows, it would help keep out some of the traffic noise.

Melvin Enrique

2 weeks ago

10.0

Excelente

Doria

2 weeks ago

6.0

The location is good if you want to stay in the old center. The terrace is very nice. The room is big enought.

Cons: We recived a room that had no natural light and was always dark as so the hotel. The breakfast is very poor but some of the products are interesting. The riad is traditional but very old with old furniture. We found one day the locker left open even thought we have closed it. Fortunatelly nothing was missing

Thomas

3 weeks ago

7.0

Samir

3 weeks ago

7.0

JULIE

1 month ago

9.0

it is a delicious breakfast and sit outside in inside.

Cons: ?

JULIE

1 month ago

9.0

a good choice x and good coffe machine. it is now upstairs and you have option of sitting outside or inside.

Cons: ?

Angel Aurelio

2 months ago

9.0

Riad muy bien situado para visitar Marrakech. Muy cerca de la plaza Jemaa el- efna, de la Medina y del zoco.

Cons: Todo bien en general.

Edmondo 63

2 months ago

7.0

La posizione

Mbarek Haddi

3 months ago

8.0

Oriol

3 months ago

8.0

Muy amplio y limpio

Mbarek

3 months ago

9.0

Mbarek

3 months ago

8.0

Nicolò

3 months ago

10.0

Il portiere disponibile H24 rende la struttura molto sicura. La posizione è centrale e comoda se devi prendere taxi o partecipare a tour guidati con servizio di prelievo. Le camere sono spaziose, pulite e confortevoli. Buona la colazione e anche il pranzo. La vista sulla città è davvero speciale

Cons: Nulla

Iacopo

4 months ago

7.0

Posizione ottima

Cons: Stanza veramente troppo buia

Lina

5 months ago

8.0

Cons: There is no air conditioner in the bathroom, which makes it very uncomfortable

Adam

6 months ago

7.0

The location was perfect…. Such an easy walk to the square and Medina

Cons: Air con was marginal in bedroom and didn’t work in other room…. TVs didn’t work… fridge was hard to get to behind two beds….it was very noisy at night… windows had to be shut

António

8 months ago

10.0

Regular breakfast with a splendid view over Marrakesh skyline grades by a near view of Koutoubia Mosque. Just wonderful!

Cons: More diversity considering the breakfast buffet and a faster reposicione of certain foods that Run out

Joanna

8 months ago

9.0

great location, very close to the medina madness but far enough so the rooms are not noisy. Easy to walk around from here, easy to grab taxis and arrive to the front door from the airport. It felt very safe walking alone as a woman at night.

Cons: The shower douche had to be held with the hand which is not very comfortable.

Vanessa

9 months ago

6.0

Douglas

9 months ago

8.0

We were there in midwinter and dining room slightly too cool.

Cons: Brighter lightbulbs

Yitzhak

9 months ago

3.0

Besides the good location and nice decoration, there are deficiencies

Cons: While paying the reception worker Mustafa charged over by cheating the currency between euro and dirham, saying it is the instruction of the administration. He gave me an extreme noisy room on the main street. TV doesn't work in any room. Light is dark, you can't read. Cleaning staff are noisy, you can't rest afternoon.

Šarūnas

9 months ago

9.0

All was great! Superb Location, clean ant cosy. Good stuff. Good wifi.

Cons: Some small things in room can be fixes, but it’s not big problem

Patrick

9 months ago

8.0

Location, decoration, staff.

Cons: The WiFi was intermittent and both televisions in the room did not work.

Sandra

10 months ago

6.0

The riad is a little tired but the staff really tries extremely hard to make you comfortable our housekeeping staff went all out The restaurant does not have what is on menu do not have dinner there unfortunate because the rooftop is spectacular

Cons: Hotel under new management it is in need of upgrades

Zaman

10 months ago

9.0

Overall, the staff was very helpful and attentive and made our stay more enjoyable. Shout out to Ayyoub, the morning receptionists, and the cleaners and concierges. The rooms were cleaned regularly and the breakfast and bathroom were amazing. It’s also super close to all the attractions and right beside Koutoubia.

Cons: It is older so the doors and locks will need getting used to. Also water bottles were only provided once and there were no Kleenexs.

Georgia

10 months ago

10.0

Leslie

10 months ago

7.0

Susan

11 months ago

10.0

Staff were amazing, location brilliant. The design of the building is unique and friendly-you may hear others in the central courtyard area. I did not find this a disadvantage at all.

Dino

11 months ago

7.0

-Very good location -Good and helpful staff -authentic

Cons: -tv not working in all rooms

Erica

11 months ago

8.0

Location

Cons: Restaurant food is not good.

Lucía

11 months ago

10.0

Diamanti

11 months ago

7.0

Beautiful big bathroom, upon arrival staff were friendly taking the suitcase upstairs. There was flexibility with cleaning staff about times of replacing towels although there was a bit of a misunderstanding about it (expected when there are 3 languages involved). Staff generally easy going and discreet. Although the breakfast buffet wasn't amazing, the a la carte options were very tasty, especially compared to many other restaurants we tried in Marrakech.

Cons: -It's advertised as a 5 star accommodation but it doesn't meet such a standard, e.g. it is not possible to order any food to the room and the tv doesn't work in any room (as explained by staff) even though the description says "cable tv" -There is no proper system to track hot drinks orders and charge them to the room. Bar/restaurant staff just write by hand notes to pass to reception if paying by card so we opted to pay in cash after the first time. This however results in no receipts being given and on the last night we were accused of not having paid for 2 coffees which we had paid in cash already. When we asked when it was we didn't pay we were not given answers and we were interrogated about our movements so that we provide dates or times and their answer kept changing. -There was no actual daily cleaning, just moving our towels around, making the bed and emptying the bin. -Located in a very polluted spot in Medina. We both got nose and throat pain and irritation from the fumes. -Quite unstable Internet connection being reset often.

Vicki

1 year ago

8.0

Helpfully staff comfortable be , spacious room.

Cons: Problems trying to get the toilet to flush, broken shower fittings

Lyn

1 year ago

9.0

The location of the riad was excellent as we could easily walk to the medina and the main square. The riad had a lot of character, a great terrace where we had breakfast, and the staff were very helpful. We loved the riad and had a lovely stay.

Cons: There wasn't much we didn't like. If we were being picky, I would say the breakfast, although fresh and plentiful, could have been more varied, perhaps some more fresh fruit. The shower was hot, but the pressure, although ok, could have been better. However, these were only minor things and did not bother us. Overall, the riad was very good.

Michiel

1 year ago

4.0

The location is quite handy and even though the hotel is located on a busy intersection it is really quiet inside. It has a rooftop restaurant with a great view. Breakfast is decent and some of the staff are quite friendly and helpful.

Cons: This is typically a hotel that has seen much better days but still attracts a fair number of travelers due to its location and name. However, considering the sheer number of options around town we would advice staying here for now. On the first night we stayed in room 3 on the first floor. We found the room dusty and not properly maintained. There was only one towel plus had to request for more and better pillows. The toilet did not flush properly, the lid broken. There was barely any water pressure in the bathroom. The aircon did not work and instead blowing cool air switched to blowing really hot air after a while. Even after we had called reception a few times and had somebody over to the room, no solution could be offered and we had a very poor night sleep. We received no apology or compensation the next day. We had been offered a different room though. However, nobody at the reception seemed aware of this and when we inquired about it again in the afternoon we were told only one was available. It not being clean yet we were told to wait. It being three o'clock in the afternoon we though the hotel would hurry this up but instead nothing happened until we lost our temper and really demanded that something be done about the situation. More than an hour had passed. It may not seem much but by the that time we were well passed check-in on our second day after a very lousy time on the first, yet having already paid for three nights. Room number one where we stayed the next two days was better equipped but again fell short of expectations. The shower is just a shower head you need to hold in your hands. There's nothing to keep it stable while standing under it. Moreover, only really hot water comes out. There is barely any cold water to mix it with. The toilet does not flush properly. The water in the sink does not drain. The aircon functioned but we doubt it will do you much good when it's actually summer. The room's are excessively dark otherwise.

Nicolò

1 year ago

8.0

The location of the Riad, easy to reach by car and close to the Medina and Kotoubia mosque to reach in few minutes on foot. The place was cleaned and friendly staff. Terrace at the top with beautiful view of the minaret.

Cons: Rooms and common areas very dark

Taylor

1 year ago

10.0

The staff were super friendly and made us feel very comfortable and safe ,it was a very luxurious hotel, nice spacious rooms and bathroom s with showers and a bath! Little waters on arrival aswell which was great! Beautiful property

Cons: There was no WiFi/service, no food/shops open late nearby (not their fault but would have been nice) but overall didn’t take away from the visit and made the experience better

Massimiliano

1 year ago

9.0

Lesley

1 year ago

8.0

Excellent location No bar available.

Cons: Location

Emad

1 year ago

7.0

Michelle

1 year ago

10.0

Staff where fantastic and great location

Cons: TV did not work but it did not bother me

John

1 year ago

9.0

Great location close to the main square. Comfy bed

Cons: Tv didn't work, no lift, air conditioning struggled a bit no tea or coffee in rooms

John

1 year ago

7.0

Sajeed

1 year ago

7.0

Nice size room The Riads courtyard is beautiful Nice roof top chill area though didn't have time to use Comfy bed Close to madina and katoubia mosque

Cons: AC is weak and the room was very hot we probably would have struggled if we stayed for more then 1 night It's pretty warn out paint peeling and fading Shower nozel was not working well not much water coming out

Ale

1 year ago

8.0

Cons: The bathroom smells bad

Matteo

1 year ago

9.0

Great location. Helpful staff, they helped us with printing some of our documents and finding a taxi. Served a delicious tea. Always smiling. Rooms are clean, spacious. Breakfast was delicious.

Cons: At the beginning there was a misunderstanding, even though we booked several rooms long time ago, as soon as we arrived they tried to move us to other hotel and say that our booking was cancelled. But at the end we managed to solve it and stayed at Riad Marrakech.

Abdulsamad

1 year ago

7.0

I have never been to a hotel where staff are this nice before. Everyone is so caring and loving, I was welcomed like a part of the family. The receptionist Umaimah is just the best when it comes to hospitality and Umar at the rooftop kitchen made me feel like I’m at my house.

Cons: Unfortunately, the wifi here is very terrible especially on the second floor and rooftop.

Mohammed

1 year ago

10.0

The receptionnists’ service professionalism and friendliness + the central location

Emma

1 year ago

4.0

Location is 10 !!!

Cons: Staff in a bad mood. The room was facing the main street and super noisy. There were no hangers in the room and when asked they only brought one. For breakfast they didn't want to give orange juice, which they did the prior day.

Ewa

1 year ago

9.0

The riad is in a good location for public transport (the bus stop is right next to the building - easy travel from the airport). It is next to Koutoubia mosque which makes it easy to navigate in the area. The staff were very friendly and helpful with information about the city.

Konstantinos

1 year ago

8.0

Location very central, comfortable big bed, quiet room( needed in Marrakech ), clean room.

Cons: The hairdryer was not functioning, bathtub was not draining well, basic breakfast, the safe-deposit box was not working ,the door lock was very old .

Safak

1 year ago

5.0

location

Cons: breakfast was very poor

Victoria

1 year ago

6.0

The location, the architecture and decor

Cons: The air conditioning was noisy, some plugs in the bedroom didn’t work. Breakfast was not good.

Scott

1 year ago

10.0

Cyril

1 year ago

10.0

Location and place itself

Cons: None

Tiago

1 year ago

10.0

The decoration

Cons: Nothing

Anais

1 year ago

10.0

Mark

1 year ago

10.0

Great location. Short walk to the market and all attractions. The roof top is lovely with great views. The rooms were spacious and comfortable. Very good continental breakfast. Staff was very helpful

Cons: Nothing

Luna

1 year ago

9.0

Gianbattista

1 year ago

10.0

We had an unique experience. The Riad staff was extraordinary, very helpingful and friendly.

Cons: little variation on the breakfast.

Fiona

1 year ago

7.0

Great location , the staff had prepared the room beautifully as we were very birthday. Clean room water on arrival

Cons: The pool was unusable as had tadpoles in it and was dirty. Limited drinks available

Gediminas

1 year ago

10.0

Amazing service, great communication via email and on site!

Cons: No complaints at all

Shelley

1 year ago

6.0

The breakfast was basic, being my first time in Marrakesh & staying at a Riad I cannot compare.

Cons: The inside of the rooms was quite dated, the pictures were deceiving.

Susan

1 year ago

8.0

Convenient location for visiting the medina and Jma el Fna on foot.

Cons: It desperately needs a top to toe refurbishment.

Carolina

1 year ago

7.0

The location

Cons: The breakfast can had more option

Karimah59

1 year ago

9.0

Location. Clean .everything is near and easy to reach.

Cons: I'm old women it war difficult to me go inside the banyo for taking the shower. No bathroom hood . ،no kittle for hot water.

Filip

1 year ago

8.0

David

1 year ago

8.0

Location was incredible, right in the middle of Marrakech, great access to the Koutoubia, Souk and Palaces. The restaurant on the top roof was the cherry on the cake.

Cons: The facilities were ok, some areas a little run down, like the paint on the bathroom was coming off from the wall. The Hotel is right on one of the most trafficked roads, so it was noisy with the cars and motorbikes.

Eric

1 year ago

10.0

Everything breakfast the people very nice

Cons: I love everything

Steven

1 year ago

10.0

The staff were really helpful and friendly. The riad was amazing. Location was really good for access to the souks as it is in the Medina walled area. No noise from the airport which is only 15 mins away

Cons: We had to ask a few times for the breakfast buffet to be topped up. Birds were getting in and walking over uncovered food on the buffet. The place is missing an opportunity. They should have a cooler and sell water as the prices charged to tourists in the local shops is a rip off 8euros for a bottle of water. If you ask the desk if you can buy some water they will call the restaurant upstairs and they will give you 1 bottle, (to be paid for downstairs)

Emma

1 year ago

10.0

Location, comfort, food, service. Our room was huge, with a bath. Such a luxury for our last two nights in Marrakech. Staff were very friendly and the place is simply lovely.

Filip

1 year ago

9.0

Andrea

1 year ago

8.0

Sanjit

1 year ago

4.0

The location is pretty close to heart of the city. You can sight the Koutubia mosque from the terrace

Cons: The Airconditioning did not work at all on the first day. We were moved to another room on Day 2, but still it was barely cooling the room. The breakfast options were limited and not upto mark. The quality of coffee was bad. Service was even worse. The water pressure in the rooms hardly met the needs to take a proper shower.

Mithil

1 year ago

9.0

Good location, good breakfast, welcoming staff, good and big rooms.

Cons: Nothing jumps to mind.

Aniko

1 year ago

8.0

The location is excellent. It’s a few minutes walk from the Jemma el Fna Square and markets, as well as the Kasbah. The old Medina is about 15 minutes walk. The staff is helpful and we enjoyed having breakfast on the roof terrace. Our room was spacious and comfortable. However, the lighting was very inadequate. The room had no ceiling lights, only one small table light. Also there are no wall plugs either. We had to unplug the tvs to charge our phones.

Cons: Lack of lighting and wall plugs

William

1 year ago

10.0

This is a great location as close to the market as possible! Staff was great!

Cons: Parking was a bit chaotic - but the staff helped!

Saarah

1 year ago

8.0

Great traditional authentic Moroccan feel. Very central to the square. Conveniently located staff were helpful and nice. The decor in the central courtyard and the way the roof opens up is beautiful. The roof top terrace is great, I think in summer months when all the cushions are out will be fab, and I will most likely return to see this.

Cons: I think for the price you for this accommodation there is nothing to say I didn’t like. The rooms and bathroom are basic, but clean and comfortable and worth the value and price you pay. However no plug near the dressing table which always drives me nuts, wish hotels would think about women doing their hair with electrical straighteners etc and have a mirror or plugs at the dressing table. Or just put a small portable mirror that can be moved near a plug area.

Laura

1 year ago

8.0

Location, vibe, breakfast, room

Cons: Low water pressure in shower

Zahra

1 year ago

9.0

Location

Cons: Breakfast, there could’ve been more options.

Collin

1 year ago

3.0

The location, most of the staff, big room. Guarded car park in the near (but expensive).

Cons: It is a fake riad, built to be a hotel. Our room had view over a car park. No lift is ok in a real riad, but not in a fake. The shower was closed(!) in our room, the bath tub did not fit older people. Worst was the lousy breakfast. Actually the worst we had for many years. The hotel is far too expensive.

Sudhir

1 year ago

10.0

The location was great, next to the Koutoubia mosque and less than 10 minutes walk to the Medina. Room was spacious, got upgraded, the Riad is attractive, lots of old decor, good size bathroom. Breakfast was simple but good, fresh orange juice. Great staff, especially the manager, opened up the terrace garden though it was not yet operational. Overall excellent, good value. Great sunrise from the terrace.

Cons: Maybe some more options for breakfast, fresh fruit, yogurt.

Axel

1 year ago

4.0

location

Cons: Very very, very messy

Judie

1 year ago

10.0

very good location very very friendly staff. they upgraded our room to the suite because there were problems with the air con. they fixed the air con the following day and the room was beautiful.

Cons: breakfast was poor

Gudjon

1 year ago

10.0

Fantastic stay-really nice and professional service-very considerate, helpful and polite. Recommend 100%.

Cons: All was splendid-I´m most happy with my stay.

Saad

1 year ago

10.0

The location is excellent and the staff is very helpful

Cons: No tea or coffee in the room and the AC didn’t work. I stayed in Feb when I needed it during the day but somehow the staff couldn’t work out how to switch them on with repeated requests.

Umar

1 year ago

10.0

The staff are very welcoming

Mara

1 year ago

10.0

We really appreciated the fact that they allow animals at no extra charge. We got there around 10 pm and we received a very good and spacious room, which was probably a room upgrade. The breakfast was very good and diverse and we appeciated the fact that they offered salty options too which is rare for Morocco

Cons: No complaints

Helen

1 year ago

6.0

Great location, clean and very comfortable beds.

Cons: Incredibly noisy as bedroom opened to a very busy street that was active almost 24/7. Shame we could not put the comfortable beds to good sleeping use!!

Udo

1 year ago

6.0

Die Lage ist zwar im Zentrum, aber man hat kaum Parkmöglichkeiten für ein Auto. Die Rezeption und der Zimmerservice war in Ordnung und die Zimmer waren auch sauber, einzig die Toilette konnte nicht gut gespült werden, da der Wasserdruck zu gering war… Das war schon sehr unangenehm…

Sepideh

1 year ago

4.0

The staff and check in experience was very smooth. We had an issue with the room smelling strongly of paint and they offered to change our room to another which was better but the smell of paint still gave us a headache overnight and we found ourselves eager to leave as soon as possible. Unfortunately the floor tiles and rugs were dirty. They may claim that the tiles are old but even antique tiles can be cleaned much more thoroughly. Our socks picked up so much dirt walking around and there were no slippers. with the rugs and tiles being dirty, this made us conscious of sitting on the sofa too. The bed sheets were clean but so old they had bubbled and nearly ripped on the edges. Breakfast was disappointing, we expected a modest but delicious Moroccan breakfast and had supermarket pale and chewy croissants, pale orange juice and hard boiled eggs. Nothing was tasty unlike the other Riad we stayed at. Overall we were really happy with the people but were glad we had only booked this riad for one night.

Kenneth

2 years ago

8.0

Good location. Quiet. Helpful staff.

Cons: I would prefer a shower with a flat floor rather than a bathtub shower with curved floor; somewhat dangerous for slips and falls

William

2 years ago

10.0

Location the to the Medina

Katherine

2 years ago

10.0

The staff was so friendly and the location is excellent

Rachael

2 years ago

6.0

Anonymous

2 years ago

10.0

Stephen

2 years ago

9.0

Clive

2 years ago

5.0

well located for the big square

Cons: there was a roof terrace on offer in the local advertising, I couldn't find it, the only access I could find was a spiral staircase that led to a blocked off area

Mary

2 years ago

9.0

Property was very central; staff were very helpful and friendly; rooms were spacious and clean

Cons: Roof / terrace area and pool was not available - under construction.

Kerry

2 years ago

9.0

The location is excellent and the staff were very helpful.

Cons: We thought the breakfast was lacking in choice, compared to other hotels we have stayed at in Morocco. Also did not like birds being able to peck at the food, not very hygienic!

Erin

2 years ago

10.0

Arzo

2 years ago

10.0

The Riad was beautiful, the atmosphere was so peaceful & amazing! & I want to thank the whole staff for their hospitality, I loved everything about this place! 🫶🏼 I’m definitely coming back to this Riad!

Hasib

2 years ago

8.0

The staff was very charming & helpful especially Mustafa at the front desk and Younis at the Night Shift they helped me find me a very knowledge guide and also booked me with train tickets Riad Marrakech is right at the corner when visiting Koutubia Mosque or Jamal Al Fnaa

Cons: prices are slightly higher than expected

Sg

2 years ago

4.0

Cons: Dos camas juntas no son una cama doble. Two beds together are not a double bed. Deux lits côte à côte ne forment pas un lit double.

Mohammed

2 years ago

8.0

Location

Cons: Layout was darker then expected

Michael

2 years ago

10.0

The breakfast provided by this Read was brilliant! the service was fantastic and the staff could not haver been more helpful. there was a menu to choose from, but the Read also offered freshly made omelet's if you wanted one. staff we always at hand if you needed anything and we so friendly and helpful. this really made our stay even more special.

Cons: I cannot fault this Read in any way, it was brilliant. The staff were soo friendly and helpful it really made our holiday even more special. I cannot recommend this Read highly enough!!! it is a very short walk to the Medina and yet is is so peaceful and relaxing at the Riad. fantastic views of the Mosque and Medina on offer from the roof top. I would like to thank: Mustapha, Oumaima, Lachen, Hakima, Youness and Mohammed Bennani for treating us so very well during our stay, they all helped make our time in Marrakech special

Radostina

2 years ago

9.0

Nice clean cosy rooms and common spaces. It has a good terrace, but when we came there it was not working - you can go on top to see the view, but you can't have breakfast there.

Cons: The breakfast was very simple, it could be improved.

susan

2 years ago

8.0

Gracious and spacious riad. Staff were friendly and helpful.

Nir

2 years ago

9.0

Great place, good location Recommended!!

祐紀

2 years ago

6.0

Anonymous

2 years ago

5.0

the lobby was very nice

Cons: the noise, you could ear the traffic noise inside the rooms, they should invest in new and better windows.

Linda

2 years ago

8.0

This hotel was exactly what I prioritized. Walking distance to major attractions, with a secure parking lot just a half block away. There was Moroccan flavor, with a multi-lingual staff. The water was hot, but the water pressure was low. There was heat in the bedroom, and clean towels. I was initially put off by the graffiti on buildings outside, incense smell in the lobby, and less than clean Riad common room. However, I never felt unsafe, coming and going, even at night. And the friendliness of the staff, along with the funkiness of the place caused it to grow on me. One problem was that there were only two power outlets, needed for lights. If I wanted to charge my phone or laptop, it got pretty dark. Stairs, no elevator, but someone always handy to help with luggage.

Oliver

2 years ago

8.0

Iman

2 years ago

8.0

Best location, bedrooms are huge, super clean, staff is so friendly, we loved everything. Over our expectation.

Cons: Breakfast is very basic, but reflects the price you pay.

Gonzalo

2 years ago

10.0

staff, location, rooms.

Cons: breakfast could be a bit better

David

2 years ago

7.0

Oscar

2 years ago

8.0

Noureddine

2 years ago

1.0

The door gets a big hall plus Room is sticking with paint. And I told the staff at the disc office I did work in catering for 21 years

Cons: Only staff at restaurants and decorations. Is not worth that money.

Sofia

2 years ago

1.0

Ikram

2 years ago

9.0

staff very good

Cons: without ask clean room

Oleg

3 years ago

1.0

Cons: We stayed in this hotel for 4 night in November 2022. We had Junior suite. Hotel was choose because of the location and bathtub, our experience is nightmare. -location what is marked on booking website is wrong, correct location on google maps. -google maps have invalid photo of the hotel building, -room doesn't have lights (no joke, ceiling is empty). There are 4 tiny wall lamps in the room what have light, room is very DARK, not possible to read. We asked for additional lamb, but this didn't change situation. -In expensive Junior suite for what we payed 500 dollars, we have 1 socket. Other sockets connected to wall lamps, plus another socket is removed, just hole with trash inside. -when we arrived our linen was with dots, sofa was shabby and with holes. -street what is upfront of the hotel is very laud, don't expect to have good sleep there, even with closed windows. -when we check some drawers inside the suite we found trash (shitty cleaning), -there was no trash bin in the room only tiny bin in the bathroom, -they clean numbers at 4pm, what is below any standards. -lock in our room wasn't worked well, it took dexterity skills to close and open room door. -In Morocco mint tea is everywhere. But in 5 star hotel Riad Marrakech By Hivernage they serve only tea bags. Disgusting and unacceptable! In Morocco fresh orange juice is very cheap and sells everywhere. During the breakfast, staff pour half of the glass to new guest. Instead to put jugs with fresh orange juice to the table, where people can pour themselves, they pour manually only half the glass. and final! -when we asked to print flight tickets, woman at reception said that we have to pay 10 dirhams for each list of paper. So to be clear hotel employee ripping off their guests!!! We refused to pay. -next ripoff is taxi to the airport, asked for 150 dirhams, when official price is 70 dirhams. We catch taxi on the street and payed 70 dirhams.

Madli

3 years ago

10.0

Jane

3 years ago

6.0

Sizeable room and en suite.

Cons: Difficult to find, especially arriving at night. There was continuous traffic noise outside our room because it faced the busy street.

Michael

3 years ago

5.0

Everything about the accommodation is average, staff try hard but the facilities are dated.

Cons: Not being able to order food or drinks on the roof terrace as never anyone available to serve.

Obaid

3 years ago

8.0

excellent location and staff very helpful and friendly

Cons: internet was not so good and in some rooms , no signals at all

Cindy

3 years ago

6.0

It was an older building. The air conditioner was very loud, the safe never worked and the tv never worked.

karen

3 years ago

10.0

Happy with my stay. Front desk staff and staff in general were extremely helpful and accommodating.

Verified traveler

3 years ago

6.0

One night none of the ATMs in town worked for a few hours. We had to catch a flight and couldn't get any cash from the ATM for a taxi. Front desk was completely unbothered and would refuse to help. Which meant we literally had to ask other hotel guests to let us transfer them money for cash.

LARRY RUSSELL

3 years ago

10.0

No elevator but beautiful and comfortable hotel.

Vanesa

3 years ago

8.0

El personal del hotel muy amable y atento

Jennifer

5 years ago

2.0

Upon arriving at the hotel, the room that i was given had a linking toilet, a roach in the bathroom, no working outlets, a dirty carpet and a foul smell in the room. The hotel gave me another room. The second room had a leaking sink, ants in the bathroom, a filthy remote control and 1 working outlet.

STEVE

5 years ago

4.0

Not too impressed by the place. Very dark riad and needs a huge tune up... Positive side is the location which is ok. We were changed rooms after the second night since the toilet was broken since day 1 and we even had to ask for a bucket in order to be able to flush the toilet as they were unable to fix the toilet. Thankfully, the second room saved the rest of the stay (total 5 nights).. Dining was good but breakfast was constantly lacking food. the breakfast guy kept on bringing small quantities of food at the time for the buffet which I found to be counterproductive since he was always running to the kitchen. We are very rarely disappointed with our choices on Expedia but that location was a disappointment.

Verified traveler

5 years ago

8.0

Die zentrale lage war super. Das personal könnte freundlicher sein und die räume sauberer. Das superior zimmer was mir gegeben wurde entspricht nicht dem angebot von hotels.com. auf meine reklamation hin wurde mir ein zimmer mit balkon gegeben. Balkon isch wohl die falsche definition. entweder passt das hotel oder hotels.com die beschreibung der zimmer an, da sie nicht überein stimmen. Beim frühstück muss man zu den ersten gehören, denn die warmen speisen werden nicht nachgefüllt.

Jennifer

5 years ago

8.0

Central location for exploring. Easy access to the food stalls and souk. Bedroom was clean with comfortable bed. Bathroom was functional but could use some updates. Breakfast was basic. Staff was super friendly. Would stay there again.

Verified traveler

6 years ago

8.0

The hotel is located v3ry near the central square with easy walking access the many markets and sights worth seeing. Although it’s on a crowded street, it’s quiet in the room, the bed is comfortable and the level of cleanliness high, staff were helpful. Breakfast had adequate choice.

ALEXANDRA

6 years ago

8.0

Un magnifique riad, idéalement situé à quelques minutes à pied de tous les sites d'intérêt de la ville et des arrêts de bus de la Place Jema el Fna (bus 19 pour l'aéroport). Quel dommage que la rue devant soit si bruyante et tellement polluée... Vraiment préférer les chambres donnant sur le patio si vous souhaitez dormir! Les chambres sont grandes et lits confortables, avec climatisation et TV.

Murat

6 years ago

4.0

Nach 9 Tage Andalusienrundfahrt einfache Enttäuschung! Das Zimmer war nicht sauber obwohl jeden Tag die Dame zum putzen kam. Toilette lose. Schimmel unter der Klimanlage und in der Badewanne. Die Badewanne wurde unproffessionell mit Marmorstücken verkleidet, innen drin zig lagen Farbe und drunter wahrscheinlich Schimmel. Abfluss verstopft. Badezimmertür schrecklich laut. Die Austattung allg. Schon runtergekommen. ZEIT zum investieren anstatt nur kassieren! Meine Empfehlung.. Finger weg!!! Wirklich das einzig Gute ist die Lage. Selbst das Ibis Budget Standard Frühstück ist ausgewogen und Schmackhaft im gegensatz zu das was die anbieten. Kellner zum Glück geizig da halbe kleine Tasse "frisch" zubereitete o.-saft/pulver schmeckt nach was anderem. Kaffe instant! Für durchschnittlich 65€ die Nacht haben wir mehr erwartet. Bitte sucht euch was anderes. Danke

Aris

6 years ago

10.0

Ενώ η κράτηση έλεγε ότι περιλάμβανε φόρους, με χρέωσαν έξτρα δημοτικούς φόρους.

Verified traveler

6 years ago

6.0

Property was close to the Medina in old towne. However the included buffet was very minimalistic and low quality and usually empty. The housecleaning staff were great.

jen

7 years ago

4.0

Although the staff are nice, informative and willing to help, I find my experience quite disappointing. The bathroom requires a bit more cleaning and updating as mold can be seen along the tub and wall... a fresh paint and well scrub would have help, also a little noisy and kiotic in the lobby and noisy in the room as well.

Verified traveler

7 years ago

4.0

El riad es viejo , en mal estado las instalaciones sucias y el desayuno lo peor, los empleados dentro de lo que cabe lo mejor. No merece la pena ir , terminarás deseando irte,Yo he ido como 15 veces a Marrakech y se de lo que hablo.

Lorena

7 years ago

4.0

I️ would give this place a half star, don’t go there expecting high standards They had a clean bed every night, bathroom was extremely run down, some staf members were helpful, some seemed anointed when you ask for something Ver auténtico But a place I️ would never go back

Verified traveler

7 years ago

4.0

El hotel no está bien atendido; la TV no se veía bien; el aire acondicionado caliente no funcionaba y en su lugar había un radiador que le faltaba una rueda; la caja fuerte no funcionaba y pusimos los documentos en la habitación de mis amigos; en el patio para desayunar hacía mucho frio -faltaba un par de estufas-; y si bajabas a desayunar el buffet los 3 días estaba completamente vacío, había que decirle al personal que los platos estaban vacíos, no había zumo, faltaban cubiertos y el café estaba frio, y entonces empezaban a reponer; en recepción también hubo un mal entendido que el importe de una habitación que ya había pagado Expedia.

Jenny

7 years ago

4.0

I feel bad leaving this review since the staff at the hotel were nice and helpful. But this is not a 4-star hotel, far from it. The rooms shown in their site and here are not accurate at all. The terass on the roof were used as some kind of storage for broken furniture, the view is not what the photos show and the breakfast is just sad for being a 4-star hotel. Our room (superior) was small and with an extra bed that took up space. We are not very picky but this was a not worth the money spent.

Keith

8 years ago

10.0

We had an amazing time and the Hotel staff Omar was superb!

Stine

9 years ago

6.0

Jeg havde opgraderet til værelse med balkon. Balkonen viste sig at være ½ m2. Det kan ikke betale sig :-/ Heldigvis har hotellet en dejlig tagterrasse. Gratis morgenmad == brød. Ønsker man noget udover, koster det. Der er ikke mulighed for at lave kaffe på værelset (kan ikke huske, hvornår jeg sidst har prøvet det!). Ved afrejse virkede hotellets betalingsmaskine ikke, så vi måtte rundt i byen for at hæve kontanter. Heldigt, at vi havde flere kort med, men det kostede så 300 kr. ekstra i hævningsgebyrer, som hotellet ikke tilbød at dække. Alt i alt var hotellet væsentlig under det niveau, vi havde forventet.

john

10 years ago

10.0

The hotel does not look like a great hotel, but the rooms are four star nice and the staff were wonderful, from the manager down to the maids.

ismail

10 years ago

8.0

Agreablement surpris par la suite !! Personnel tres accueillant, et toujours disponibles, la propreté est respectée, je le conseil vivement..

Nozomi

10 years ago

6.0

Location is completely different from hotels.com showed map. This hotel located next to old city. So if you want to stay near old medina I super recommend this hotel. Looks nice but hotel equipments are stinky. Hotel stuff are so helpful. Especially Annas who is working at reception desk who should work at 5 stars hotel.

shannon

10 years ago

10.0

I was given a gorgeous suite with what looked like a roman bath in my bathroom. It was a huge room! But the first night was tough because the air conditioning wasn't strong enough for the room. The staff had no problems giving me another room which was smaller but so comfortable....

Verified traveler

10 years ago

10.0

Riad was within walking distance to many sightseeing locations in Marrakesh, especially the Jemaa el-Fna market. The staff was very helpful and accommodating. Room was small but big enough for two people. Breakfast is provided consisting mostly of pastries, which we definitely did not mind. Overall we had a great time and would definitely recommend the Riad Marrakech!

Verified traveler

10 years ago

8.0

Hyggeligt lille hotel med få værelser, tæt på alt!

Thomas

10 years ago

4.0

Bor centralt men precis vid stor väg samt böneutroppare, går ej att sova. Frukost under all kritik, allt slut om du inte är där kl 06,00, gällde alla våra 3 dagar vi bodde där. Droppade från taket på WC, åtgärd, man la ut handdukar. Vi bodde i svit.

Klaus

10 years ago

8.0

Das Hotel war ein sehr guter Ausgangspunkt für unsere Exkursionen in Marrakesch, da der Hauptplatz Djema el-Fnaa, die Koutoubia, das Centre Artisan, das Jüdische Viertel, der Palais de Bahia und andere sehens- und erlebenswerte Orte in Marrakesch gut zu Fuß erreichbar waren. Zudem lagen Taxistände in der Nähe, die das Erreichen entfernter Plätze (Gerberviertel, Jardin Majorelle, Jardin de Menara) einfach machten.

Anthony

10 years ago

4.0

Dead central to the Medina and staff were friendly and helpful but the drains smelt and the breakfast was a cold joke.

Kati & Ivan

10 years ago

8.0

Man gab uns beim Einchecken das Zimmer Nr. 14 ohne Balkon, wo die Kanalisation stark roch. Nach Reklamation konnten wir Zi. 11 mit kleinem Balkon beziehen. Das Fenster bzw. der Balkon waren zur Strassenseite gerichtet, welche sehr belebt ist und bis in die späten Nachtstunden hört man den Lärm von der Strasse. Das Frühstück wird im Innenhof serviert, wo es im Winter morgens sehr kühl ist. Das Zimmermädchen war sehr freundlich und dekorierte das Bett jeden Tag aufs neue mit Rosenblättern und kreierte aus den Handtüchern Fantasiefiguren. Das Bett war sehr bequem.

Verified traveler

10 years ago

6.0

Hotelli oli mukava, henkilökunta ystävällisiä. Aamupalan nauttiminen kattoterassilla avasi hyvin aamun. Huoneemme oli kadulle ja meluisa. Muuten sijainti on loistava.

Verified traveler

10 years ago

10.0

Firstly the hotel is now called 'Riad Marrakeck', taxi drivers will not know where it is if you ask for palais riad batoul. Hotel is centrally located, about 5min walk from Jamaa al Fna (central square) or the big mosque (Koutoubia) so is excellently positioned to walk around the city. Rooms are a good size, nicely decorated and surprisingly quiet for a hotel that is so close to things they also have nice big bathrooms with big bath +plenty of hot water (if you wait long enough... Hotel is very clean and generally quite smart (the odd bit of paint flaking off here and there). Staff are helpful but speak limited English (you might get on better in French), breakfast is limited to croisants and pastries, coffee and orange juice, you will probably eat out in the evenings any way in the Jamaa as more fun + cheap (tagine +a drink and salad for under £10 in most places), try the upstairs at Cafe de France or Le grand balcon du cafe glacier for great views +hassle free eating away from the beggars, cigarette sellers etc. Hotel very quiet when I was there (December) only 1 or 2 other guests, the neighbourhood is noisy +shabby but that is true for any of the hotels in central Marrakech (try Gueliz for more swanky neighbourhood but further out). Riad Marrakech is great for a 2 or 3 night stay in Marrakech and I enjoyed my time.

Lena

11 years ago

2.0

Jag åkte med manligt sällskap men tyvärr hade han glömt sitt pass i vårt hotellrum där vår huvudvisstelse var. Därmed fick vi inte dela rum utan om vi hade valt att stanna på hotellet hade vi varit tvungna att boka ett till rum, vilket vi vägrade och vi valde därmed lämna hotellet. Har sällan stött på så oresonlig personal på ett hotell och har sällan blivit mer förolämpad. Rekommenderar inte detta hotell!!!

Andreas

11 years ago

10.0

I absolutely loved staying at this location, although it was just a couple of days. The riad/atrium in the middle has wifi internet and a roof that opens up. Small singing birds fly in through the crack in the ceiling, filling the space with the beautiful song from birds and lights up the space just enough. Rooms are comfortable and the noise from the street is not too bad. Staff was friendly and accommodating.

Synesio

11 years ago

10.0

Achei muito bom, sobretudo a limpeza e a qualidade da arrumação do quarto. Não vou contar aqui, quem for pra lá vai se surpreender.

une grande déçue

11 years ago

2.0

du grand n'importe quoi, un booking a l hotel hivernage et je me retrouve dans un riad en pleine ruelle vers jamaa el fna, bien que sur mon booking il y ai l'adresse et le numero de l'hotel hivernage. Une fois à l'hotel on ne retrouve pas ma resa et me demande de payer une autre nuit car le commercial ne leur a pas transmis ma resa. La clim ne marche pas en plein mois de juin et bien sur pas de piscine, génial sous 40° Le petit dejeuner: jus d'orange et deux mini pain au chocolat on repassera pour le pur petit dejeuner beldi dans un riad vous m'avez gaché mon weekend,publicité mensongère

Marianne

11 years ago

8.0

Super locatie. Mooie kamer aan de binnenplaats. Goede en aardige service. Enige kleine minpuntje was het wat rommelige dakterras. Naam hotel is gewijzigd in Riad marrakesh, waardoor we wat verwarring bij aankomst hadden. Met bus naar Riad: lijn 19 sttat links als je vliegveld uitloop.

RuRu77

11 years ago

8.0

Spent a long weekend here by myself and enjoyed the spacious room, comfy bed, clean & generous bathroom, the hotel's location in the oldtown and it's friendly staff. Would go back again!

Eric

11 years ago

10.0

bien

Verified traveler

11 years ago

10.0

je conseille l'hôtel

Bmc

11 years ago

10.0

Enjoyed our stay. Perfect location for our touring.

Vanessa

11 years ago

10.0

We had a really lovely stay here and will be returning. The staff bent over backwards to accommodate us. Our room was comfortable and had that 4* appeal. Located on the outskirt of the medina, everything was in walking distance. So we could take the hustle and bustle of the medina or not by staying at our Riad or taking a taxi to the newer part of the city.

shas and zulfi

11 years ago

8.0

The hotel location was ideal as it was close to the Medina and the Koutabia Mosaque and the Dj e Maa El FNA Medina and other sights. We walked everywhere which saved on transport. We looked forward to returning to our room in the evening to see what designs the chamber lady had made with our towels. She was very artistic. We thoroughly enjoyed ourself.

Riad Marrakech By Hivernage

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Superior Triple Room

Breakfast Included

$155.00

Standard Double Room

Breakfast Included

$135.00

Superior Double or Twin Room

Breakfast Included

$165.00

Junior Suite

Breakfast Included

$205.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Pets

Internet

Parking

Children and extra bed policy

Reviews (170)

Customer Reviews & Ratings

7.7 / 10

Elizabeth

Melvin Enrique

Doria

Thomas

Samir

JULIE

JULIE

Angel Aurelio

Edmondo 63

Mbarek Haddi

Oriol

Mbarek

Mbarek

Nicolò

Iacopo

Lina

Adam

António

Joanna

Vanessa

Douglas

Yitzhak

Šarūnas

Patrick

Sandra

Zaman

Georgia

Leslie

Susan

Dino

Erica

Lucía

Diamanti

Vicki

Lyn

Michiel

Nicolò