Riad Karmela
Chain: Not Available
Description
Luxurious Riad in the Heart of the Old Medina
Hammam, Sauna, and Massages
Indulge in relaxation with our on-site hammam, sauna, and massage treatments for a truly rejuvenating experience.
Deluxe Rooms with Modern Amenities
Experience comfort in our air-conditioned rooms and suites with complimentary Wi-Fi, ensuring a pleasant stay throughout.
Authentic Moroccan Dining and Rooftop Terrace
Savor traditional Moroccan dishes and local wines at Karmela's restaurant, complemented by a daily breakfast. Enjoy your meals on the spacious roof-top terrace with panoramic views.
Book your stay at Riad Karmela for an unforgettable experience in Marrakech's historic Medina.
Sentiment Analysis
Helpful and attentive staff
Great location
Comfortable rooms
Beautiful surroundings
Popular Amenities
Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Hot tub/Jacuzzi
Sauna
Massage services
Currency exchange
Solarium
Hammam
Shuttle service (additional charge)
Availability Side
Three-Bedroom House
This holiday home comes with 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. The holiday home features air condi...
Junior Suite
This suite includes a seating area and personal bathrobes.
Family Suite
Apartment with two separate bedrooms and a lounge area. Lounge has seating area and DVD.
Standard Double Room
This air-conditioned room offers an private bathroom with a shower. This room is located in the ground floor which might be noisy. Upon availability a...
Junior Suite with Balcony
Located on the rooftop, this suite features air conditioning and a private terrace
Guest Sentiment Categories
Cleanliness
Guests consistently praised the cleanliness of the hotel, with no major complaints mentioned.
Service
Service received overwhelmingly positive feedback, with guests highlighting the helpful and attentive staff.
Location
The hotel's fantastic location near key attractions was a major highlight for many guests.
Room Quality
Rooms were described as comfortable and spacious, with minor complaints about firm beds.
Amenities
Satisfactory amenities with special mention of the rooftop terrace and helpful staff. Some guests expressed preferences for other food options.
Value for Money
Mixed reviews regarding the value for money, with some guests feeling it was worth the price while others found it slightly high.
Food and Beverage
Overall positive feedback on the food quality and dining experience, with a few specific food item recommendations given.
Overall Experience
Guests had overwhelmingly positive experiences and highly recommended the hotel for its exceptional service and ambiance.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00 PM
Check Out
12:30 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessIn the event of an early departure, the property will charge you the full amount for your stay. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Reviews (341)
Annemieke
5 days ago
8.0
Heerlijk buffet
Nicolle
6 days ago
9.0
Lillian
6 days ago
10.0
One of my favorite places I’ve ever stayed! Absolutely stunning property and incredible hospitality. They went above and beyond and were so kind!
Maryia
1 week ago
10.0
Замечательный риад, отличное месторасположение в тихом и безопасном месте, приветливый персонал. Вкусный завтрак и приятные комплименты в виде сладостей, которые приносили в номер в течение дня. Черепашки и птички в саду создавали непередаваемую атмосферу. Всем рекомендую и мечтаю вернуться сюда снова!
Nima
1 week ago
10.0
antonio
1 week ago
9.0
Lo staff era gentilissimo. Colazione ottima. Posizione centralissima nel cuore della medina
Patricia
1 week ago
7.0
Personal, desayuno, Riad en general
Cons: Mi habitación (Abdu) no me ha gustado nada. La decoración no es la esperada (cortinas, colchas y cuadros) y más aún comparada con otras habitaciones de nuestras amigas. El baño necesita una reforma, está viejo y no es nada confortable.
ANA ISABEL
1 week ago
8.0
El Desayuno, el Riad, los Empleados.
Cons: Son varios Riad juntos, y es algo incómodo por que hay tramos de escaleras muy altos . Entre unos y otros. Las habitaciones son muy distintas entre y unos y otros, las hay de mejor calidad y acceso que otras. Y esto no lo sabes hasta que no estás allí. Se debería informar de esto más detalladamente . El precio es de lo más caros para lo que realmente ofrece.
robert
2 weeks ago
10.0
Uhaina
3 weeks ago
9.0
Le personnel est vraiment adorable, les chambres sont spacieuses et le Riad très beau.
K1960LRcarolinee
3 weeks ago
10.0
We had such a fantastic experience thanks to the brilliant staff! They went above and beyond to help us navigate our pre-booked tours, making everything run so smoothly from start to finish. Their knowledge, friendliness, and willingness to assist made the whole process so much easier and more enjoyable. Truly exceptional service — thank you for making our trip stress-free and memorable! We would recommend anyone to stay at this riad
Jeffrey
3 weeks ago
9.0
The Staff was amazing. In particular, Mohamed made us feel welcome right as we arrived and shared a map for how to get around. He also waited on us during dinner and is just so kind and lovely. He made a real difference.
Cons: We added a day, and I feel let the Riad know well enough in advance, but we had to spend our first night in one room and then move another room for 3 nights. Both rooms were lovely! That said, maybe I did something wrong in not properly confirming the additional night through Booking.com rather than with the Riad directly.
4 weeks ago
10.0
La colazione era ottima, il personale molto gentile e disponibile, la struttura e' affascinante e in posizione ideale nella medina
Cons: ho fatto una prenotazione per 3 persone e nel conto mi hanno addebitato un lettino extra. Ho pagato il conto al momento del check out senza controllare il dettaglio. Consiglio di fare la prenotazione per 2 persone e poi chiedere il letto aggiuntivo. Risparmierete in denaro e in discussioni
Carmen
1 month ago
9.0
van Beusekom
1 month ago
10.0
Locatie was perfect
979jom
1 month ago
10.0
A really beautiful riad that is an oasis of tranquility in the middle of the medina. We started our stay in the riad petit Karmela but were upgraded to a bigger room in riad karmela which was amazing. The staff are fantastic and cannot do enough for you and the rooms are beautiful. Breakfast is great with a good choice of fruit, eggs, pastries, bread, cheeses and cold meats. We also ate in the restaurant several times and were impressed by the standard and quality of the food. There are plenty of places to chill out and relax when you need to take a break from the hectic medina. Would recommend to all who want a traditional but classy place to stay in Marrakech
andreea
1 month ago
8.0
Locatia, curtea interioara, terasa pentru mic dejun
Cons: Galagia, lipsa totala de izolare fonica a camerelor Muzica din fiecare seara
Xavier
1 month ago
9.0
Surclassement dans leur autre hôtel à côté
626michaelc626
1 month ago
10.0
A "1001 night experience" just 4 hours flight from Northern Europe. Riad Karmela - which is actually three connected riads / atriums - is very centrally located. Leaving the very narrow alleyway you are immediately in the souk with its abundance of shops, cafés etc. We had a room with private terrace, both a "courtyard" at the top floor and another terrace on the roof of the room itself with a 360 degree view of Marrakech's rooftops, mosques and - in the distance - the Atlas mountains. Most rooms are on the galleries of the atriums. The staff is kind and helpful and the restaurant staff is very service-minded. The food is traditional Moroccan with mainly tagine main courses, which are not my favourite, but certainly a must to try. The hotel had lost its alcohol license due to a recent change of ownership, which requires a new application. That came as a surprise, as we like a glass of wine with our dinner and perhaps a drink or a beer in the evening. However, that should be a temporary thing. Only a limited number of the top restaurants within the medina have a licence. Great to dine at places like Pepe Nero, Le Fondouk and Café Arabe, which were the ones we visited. Some may not want to walk the souk streets going back in the evening when the shops have closed and some areas are rather dark and deserted, but it should be as safe as any European city despite the different appearance. In daytime especially beware of the motorbikes driving fast through the narrow streets with lots of pedestrians, often in both directions at the same time and deviating around you last moment. A few are absolutely reckless in a way that ought to be punishable, so stick to the right side and keep eyes and ears open. Had it not been for them the atmosphere would be timeless with lots of donkey carriages carrying goods through the souk and people in both traditional clothes and "European" clothes. But all in all a very recommendable stay at a very pleasant hotel in exotic surroundings.
Denise
1 month ago
10.0
Très bel endroit, idéalement situé pour visiter à pieds la Médina. Avons été chaleureusement accueillis par Amine. Tout le personnel est adorable, tout en sourire, gentillesse, bonne humeur et humour. Difficile de quitter ce beau riad sans un pincement au cœur, même après seulement deux nuits.
Christophe
1 month ago
9.0
Bel endroit et très reposant Le Riad est bien placé par rapport aux souks, à 20 minutes de la place Jemma El Fna. Personnel très attentionné et à l’écoute On aimerait revenir une prochaine fois
Valda
1 month ago
10.0
Changement des linges cotidien
Cons: Il y avait un cafard dans la chambre
Elisabeth
1 month ago
9.0
A quiet haven in the Medina, several cosy lounge areas and a fantastic roof top terrace. Dinner was great, had some of our best meals in Marrakech there. The staff were very helpful and friendly, we really enjoyed our stay. We had read that they served alcohol but this was not the case.
Diana
1 month ago
10.0
Ruim opgezet met gezellige terrassen Vriendelijk en behulpzaam personeel echt top!
JennyLH
1 month ago
10.0
This is my first trip to Marrakech and this is a perfect riad. Just how I imagined a riad. Its in a a beautiful maze made up of three riads. An oasis of calm and cool after the hot, noisy, dusty chaos outside. Restored in very traditional old style but well maintained, with painted heavy doors and ceilings. There are lots of tranquil seating areas and quiet corners with sunloungers on the roof terraces. It has some lovely trees and planting within and a running fountain. At night it is lit by lanterns and very romantic. About 15/20 minutes walk from the big main square and near the museums. Its in a busy lit area and felt safe at night outside. We booked a walking tour cheaply on Getyourguide which helped us get our bearings in the mad warren of streets outside. I would definitely recommend to my friends and stay here again.
Debbie
1 month ago
10.0
Apart from the property being a beautiful tranquil calming place, the staff could not do enough for us. I must point out that we are three disabled women and we want to have an adventure. The property could not have been more supportive and I don’t think I’ve ever stayed somewhere that was so wonderful.
Cons: I liked everything. I cannot think of one negative. Highly highly highly recommend.
Susan
1 month ago
8.0
Location is good. Aircon worked well. Breakfast was enjoyable.
Cons: We were kept waiting for over an hour for our room to be ready. When I went to check it appeared that we had been forgotten and our room had been ready for some time. The riad was busy with arrivals when we arrived (Riad Karmela is the central check in point for several other riads) and didn't have the relaxed feel we were expecting - felt more like a regular hotel. The wifi cut out persistently on our last night/day.
beatrice
1 month ago
10.0
Le riad est très bien situé nous avons pu tout faire à pied. Le personnel est aux petits soins et répond à toutes vos demandes. La chambre pour 3 était spacieuse, propre. Le restaurant sur la terrasse très agréable. Nous avons passé un excellent séjour.
Cons: Les excursions proposées, celle que nous avons faite a été trop expédiée à notre gout
Kim
1 month ago
10.0
There’s no better way to experience Marrakesh than by staying in a riad — hidden courtyards, intricate tiles, and the kind of hospitality that makes you feel instantly at home.”
Cons: Nothing at all, gutted we didn’t stay longer
annarP7258BZ
1 month ago
10.0
Riad Karmela is absolutely beautiful! The staff were incredibly friendly and went above and beyond to make us feel welcome. The rooms were spotless and beautifully decorated, and the whole riad felt like a peaceful oasis, just a 10-minute walk from the market. A truly wonderful stay that we highly recommend.
EICHERS19801
2 months ago
10.0
Riad Karmela exceeded all of my expectations. The rooms were excellent, with full, powerful air conditioning and all the amenities a frequent traveler like me expects. The location is unbeatable—right in the heart of the Medina and just minutes from all the major sights. The staff made the trip unforgettable. Amine went above and beyond to help us at every turn, and Mohammed, along with the rest of the team, made our stay extra special. Their genuine care and attention made us feel truly welcomed. The food at the riad was outstanding and wonderfully priced—one of the highlights of our trip. I travel a lot and have very high standards, and Riad Karmela met every one of them. I would absolutely stay here again if possible. Highly recommended!
Nadeyah
2 months ago
10.0
Breakfast, staff and room.
Cons: The location is far into the medina.
2 months ago
8.0
Matheo
2 months ago
10.0
Jean Marie
2 months ago
10.0
le personnel était au petit soin, et le petit déjeuner fantastique. Le riad est très calme et proche de tous les centres d'intérêts de Marrakech. Les chambres sont très confortables, et le personnel veille à toujours mettre une bouteille d'eau à disposition.
Astrid
2 months ago
10.0
frederic
2 months ago
10.0
Magnifique riad idéalement placé dans la médina Le personnel dans son ensemble est à vos petits soins : Transfert aéroport réservation des excursions etc.... Petit déjeuner exceptionnel Collation déposée dans les chambres tous les jours. Nous avons passé un excellent séjour dans ce riad.
Cons: D'un point de vue personnel la literie était trop ferme pour nous et les oreillers pas assez.
D2360PKjenniferm
2 months ago
10.0
3 nights in a twin room, air con, lovely bathroom, towels, toiletries, bottled water, safe (we didn’t use it). Breakfast was lovely, great selection, eggs made to order. Staff are lovely, friendly and helpful. The riad is beautiful, many courtyard spaces to sit and relax. Drinks and food available throughout the day/evening. Rooftop for breakfast and another rooftop for relaxing with a small plunge pool and a small jacuzzi in a quiet corner of the rooftop breakfast area. Relax in one of the courtyards among lime and orange trees, birds, cats, tortoise and water features. A welcome calm from the heat and vibrancy of Marrakesh! A true oasis. We had hamman and massage at the riad which was amazing, just ask at reception. One small point for breakfast, some flies about so would have liked more food to be totally covered.
ladybirdSK
2 months ago
10.0
Riad Karmela is a charming and traditional gem, located just steps from the souq. We’ve had the pleasure of staying there multiple times, and each visit has been a memorable experience. The riad itself is beautiful and staff is very nice and helpfull. A special mention to Mounir, the driver – he’s not only friendly and engaging but also highly skilled in navigating of narrow streets and busy traffic in Marrakech. Highly recommend this place!
Ana
2 months ago
10.0
Gostámos de tudo. A localização no coração da medina, no labirinto das suas ruelas, da decoração tradicional e muito elegante e o cuidado com que tudo é mantido, dos mimos e guloseimas que todos os dias eram deixados no quarto, do pequeno almoço e do jantar (com música ao vivo) no terraço, dos almoços ligeiros e tranquilos no pátio, dos gatos e das tartarugas, da piscina neste e nos outros riads do grupo, de que pudémos usufruir... mas sobretudo e com o maior dos destaques, o cuidado com o cliente! São incríveis!! Sentimo-nos sempre acolhidos, cuidados e seguros. Desde o transfer do aeroporto à porta do riad e/ou para onde quisermos, até às visitas e excursões no dia e na hora que quiséssemos... Foi espetacular. Agradecemos a toda a equipa, nas pessoas do Said e da Fatima. Temos a certeza que ter escolhido este alojamento foi determinante no sucesso da viagem e na boa experiência vivida. Não poderia recomendar mais!
Cons: Não é um ponto negativo, mas um alerta, para sossegar a quem acontecer o mesmo. À chegada o transfer não estava à nossa espera no aeroporto. Passámos ali alguns minutos atrapalhados, num país e continente diferente, já tarde, sem saber bem o que fazer se não chegasse a aparecer ninguém. Mas apareceu :) E a partir daí, nas diversas deslocações que fizemos nunca houve atrasos.
1greenlife
2 months ago
10.0
I would describe Karmela as an eclectic hotel. My room and the hotel as a whole, consisted of various pieces of furniture, fairly diverse decorations and many rooms/places just great for chilling. I liked the rooftop locations for breakfast and dinner. And the fact that you could access the places over two sights just made it a bit more intriguing. The AC worked well, especially as it was badly needed in the 35/40 degree heat. The staff were fabulous, and were knowledgeable about the local area. It isn't the easiest of hotels to find, but well worth the effort. This should be on your list to consider if staying in this part of Marrakech.
Susana Barata
2 months ago
10.0
G4256DBjenniferw
2 months ago
10.0
The staff were incredibly welcoming and friendly and gave us important local knowledge about our time in Marrakesh. They even let me name the largest of the Riad’s tortoises (Hudson). The breakfast is lovely and the rooms are very well appointed. The Riad is very clean and the rooftop area is beautiful. There are lots of lovely chill out spots. It’s very serene after a day of walking around the old town. A fantastic place to stay and central to all Marrakesh has to offer
THAI
3 months ago
10.0
La disponibilité du personnel est incroyable ! Je n’ai jamais vu ça ! Gentil et sans jamais rien attendre c’est fou !
Cons: En vrai rien …
Alexis
3 months ago
10.0
Nous avons particulièrement aimé l’accueil chaleureux et le personnel aux petits soins. L’emplacement est aussi idéal.
Cons: Rien à redire.
3 months ago
10.0
Struttura pulitissima e bellissima. Dopo 3 giorni in un riad sporco, Riad Petit KARMELA è stata una boccata d’aria. Staff gentilissimo, super accogliente e che ci ha rassicurato dopo una serata non tranquilla tra le strade di Marrakech. Ci ritornerei altre mille volte!!!
Seun
3 months ago
7.0
The staff were excellent, always ready, and available to help.
Cons: I didn't like the location. The breakfast was also not good for me and my family. There were no varieties it was the same thing every day. I got tired and couldn't eat again. I also had a case where one of the boiled eggs i had was not fresh. Probably, it was heated from leftover from the previous day.
Dhenjh
3 months ago
10.0
This is a wonderful, elegant and very friendly Riad. As first time visitors to Morocco the staff made us feel very welcome and made everything simple. Said even added on an additional room to our booking to make sure we were comfortable. The rooms are spacious and comfortable. The rooftop breakfast was varied, fresh and very tasty. We had an evening meal too which was really delicious and a good, mixed menu. Located cery close to the souks and really, yet just enough space from the heart of it all tk breath. Honestly, this is a fantastic place. Recommend with no hesitation. Shukran!!
Chiara
3 months ago
9.0
Bella la posizione . Struttura che rispecchia i canoni estetici della tradizione
Cons: Niente
Trip24576444386
3 months ago
10.0
It was great experience. The place, staff also food was delicious. I had great experience while I was hosted. Highly recommend and looking forward to visit again soon
K8411KTjoes
3 months ago
10.0
We’ve just returned from our second stay at the beautiful Riad Karmela, and once again we were made to feel like family. From the moment we arrived, the team went above and beyond to make our trip unforgettable. Majid greeted us with a big smile and kindly helped with our luggage. Fatima took care of all our bookings and paperwork so smoothly, making everything stress-free. Hakim was always there to help, no matter what we needed, and nothing was ever too much trouble. Said, with his knowledge and helpful nature, always had a solution for anything we asked. And we can’t forget the amazing ladies, Lubna and Nora, who made our anniversary breakfast so special—it was such a thoughtful and memorable touch. Riad Karmela is more than just a place to stay; it’s a home away from home where you’re welcomed with open arms and treated with true Moroccan hospitality. We can’t wait to come back again! Joe India
Serena
3 months ago
7.0
Spazi comuni molto belli e personale disponibile e gentile
Cons: Camere da sistemare, condizionatore mal funzionante. La colazione per quanto ricca lascia a desiderare in qualità
938helmam
3 months ago
10.0
Great place like a hidden gem in one of the just ordinary small streets in the northern part of Marrakesh medina. Super friendly staff. Great natural and bio products for sale in their reception counter for honest prices.
Shamimara
4 months ago
8.0
The room size was perfect with ample space for three of us and our luggage. Wardrobe space was fair but instead of a small stand a proper dressing table would have been better. The room is very traditional but kept clean. The a/c was perfect not too cold and kept us from remembering it was high 30’s in Marrakech while we were there! Thank you so much to the staff for meeting our request for a bathroom with a douche, we were so pleased and relieved as initially we were informed bathrooms didn’t have a douche. Everything in the bathroom was clean but it could do with refreshing. The grout on the tiles behind the sink was coming away and the taps were a bit creaky. The thing we really missed was not having a mini fridge in the room. My daughter stayed at a riad last year with a fridge in the room so I know that riads do have them in the room. For the the beds were perfect and I slept very well. But my daughter found hers too hard. Breakfast was alright, what we liked was that there was always freshly squeezed orange juice, mint tea and tiny desserts that were delicious. The toiletries are nice, I loved both the shampoo and body wash, they had a lovely scent and my hair felt clean but in a great state. Normally even the branded stuff we find in hotels in other countries are lacking. The staff were friendly too. Asking the hotel to organise taxis to and from the airport made that so much easier than if we had try to get there ourselves.
Cons: The room service and breakfast could be hit and miss. E.g for the first two days we didn’t get any bottles of drinking water. On the third day we found a bottle of water when we returned to our room. When we mentioned this to the night manager he said we could have the extra bottles whenever we wanted, no apology. On the plus side he would happily exchange our room temp water for refrigerated or even an icy bottle. He was otherwise really nice too. We also only had two of everything instead of for three people, so two towels, one each of shampoo and body wash. Once the maids realised we started getting three towels but toiletries were hit and miss - some days they weren’t replaced or topped up at all. We asked for the bedsheets to be changed towards the end as we had been staying for nearly a week and were there for 8 days in total but the sheet wasn’t changed. We had to ask a maid when we got back. She changed it but didn’t seem too happy. Also the floors are marble and a hazard when wet. My husband slipped a number of times on wet patches, once when the cleaner was cleaning. Why not wait to clean public areas such as the route to the breakfast area until all guests have finished? Which reminds me - breakfast is served on the rooftop which is accessible by some very steep steps. I wish I had measured the depth of these steps - they were easily over 40cm each, perhaps steeper. The communal areas on the ground floor were a bit shabby chic, no a/c in the internal areas just a pedestal fan. I think I saw one tv in the entire riad. I realise you stay at riads for the experience but I was still surprised at the lack of tvs in the rooms. Its not as if the Riad Karmela is low budget accommodation. Also no tea or coffee in the room Overall we enjoyed staying, the main issue was the location. Jamaa el F’naa is about 12-15 minutes walk through the medina so not far and there are a number of routes to get there.
Pedro
4 months ago
4.0
La ubicación.
Cons: 1.- Horarios del desayuno muy tarde (8:00 / 10:00) y nunca estaban a las 8:00. Si querías saber el bufet completo tenías que subir a partir de las 9:00 de la mañana que era cuando empezaban a traer platos con bollería variada así como embutidos y demás alimentos. A primera hora faltaban muchos alimentos. 2.- Briefing a la llegada del hotel muy escaso con los servicios que disponíamos. 3.- La decoración / mobiliario era muy vieja y en mal estado. Hay escalones a la salida de cada estancia y marcos de las puertas bajos. 4.- Staff agradable pero no volcado en la atención al cliente. 5.- A la cocinera le pedías una tortilla y se limitaba a hacer una tortilla para compartir en común con los demás huéspedes (jamás había visto esto en ningún hotel). Te cortabas tú el trozo que deseabas dejando allí lo restante. 6.- Tostadora NO funcionaba (estuvimos 5 noches y jamás funcionó). 7.- Si salías de excursión que casualidad que eran las recogidas en los puntos de encuentro a la misma hora que empezaba el desayuno (8:00) nadie te preparaba antes desayuno ni picnic, te ibas sin desayunar y te buscabas la vida. 8.- En definitiva para nada se corresponde con el alto precio pagado.
sam
4 months ago
9.0
A real oasis of calm in Marrakesh. Stepping from the bustle of the street into the road was a welcome relief. It was very hot during our stay but the Riad was cool. Wonderful kind and helpful staff.
Cons: No real complaints but maybe a bit more shade on the roof terrace. To serve wine/ beer in the restaurant would have been nice.
Lilly-Marie
4 months ago
10.0
Such a gorgeous place and fantastic free upgrade to a fabulous big room
Cons: Nothing, it was great!
Francis
4 months ago
7.0
kath
4 months ago
10.0
just wow! right in the heart of the medina, we found Riad Karmela to be a peaceful oasis of calm. Staff and service are exceptional. Breakfast on the roof had so much choice from freshly cooked eggs, to meats, cheese, fruits, juice and pastries. plenty of shade on the roof terrace from the heat and several small pools to dip into to help cool down. daily bottle of water left in the room was very much appreciated.
Cons: it would have been lovely to have had a kettle in the room to make coffee.
miamarchand
4 months ago
10.0
Our first time visiting Marrakesh was amazing. Riad Karmela is just stunning and is spacious and clean. The staff were so helpful and made us feel so safe as young women in a new place, walking us to pickup points for taxis/transfers and giving us tips on how to stay safe and good places to go. I will definitely return to this Riad when I come back to visit and would highly recommend. Thank you to all of the staff for making our experience so great :)
Melanie
4 months ago
10.0
We adored everything about the riad! The staff provided first class customer service. The riad is comfortable, lots of seating areas and little pools to dip in. Food was very good. I would go back and stay again anytime and will highly recommend it to family and friends.
Cons: Nothing. We loved it all.
B919PEluisad
4 months ago
10.0
Cannot say enough how wonderful this place is, every corner is beautifully decorated and serene. A real gem in the central medina. The place is beautifully clean. The food was amazing and fresh and we loved the turtles and cats exploring the property. Every member of staff was incredible and couldn’t do enough, the massage and facials were a must and exceptional. We want to send out a massive thank you to the wonderful Hakim whom helped us out during the night when our daughter was extremely poorly, running back and forth all night proving medicine and help and the caring was so genuinely kind, what a treasure. Thank you everyone
Avril
4 months ago
9.0
the room was very clean and comfortable. And we loved the sweet treats that were left in the room each day. Super location and we appreciated the taxi service that was organised by the hotel.
Cons: Nothing
Guedez
4 months ago
10.0
Nos encantó absolutamente todo, el personal fue súper amable y atento con nuestro hijo pequeño. Además había personas que hablaban español y pudimos entendernos en todo momento.
Cons: No podría valorar nada en negativo porque realmente fue muy bueno todos
Samuel
4 months ago
9.0
Very good value for money, stunning riad and a lovely place to relax after being out in the town. Staff were very friendly. Generous free breakfast.
Cons: Lunch food was quite poor, especially the pizzas which were clearly frozen.
Heather
4 months ago
10.0
The riad was stunning, but the best part was the staff. They were simply wonderful!
Cons: Nothing
BigG83
4 months ago
10.0
If ever a recommendation is needed, then it has to be for the RIAD Karmela in the heart of the Medina. Our first time to Marrakesh & our first time staying in a RIAD. Well travelled around the world and I have to say Karmela is probably one of the best places we have stayed. It’s beautifully laid out over a number of flows and has doorways into hidden gems, including Karmela Princess to which we were upgraded to. The staff are the pride of the place, every member of staff is kind, extremely friendly, hard working and attentive to all of your needs… we had a number of problems linked to our travel company and unrelated to the hotel but the staff where always there to help. Don’t be put off by the location as this only adds to its charm & appeal, it’s a wonderful oasis hidden from the madness of the main square. Will certainly visit here again, thank you for making our stay a pleasant & memorable one.
Wesley
5 months ago
10.0
The perfect place to stay in Marrakesh. A tranquil paradise in the middle of the chaos of the Medina. Highly recommend. Loved all of the detail of the architecture, the decor, the furnishings. The location is ideal. And the staff, wow, the Karmela staff are the nicest, kindest, most accommodating human beings. And the A/c was great even in the summer heat. Oh my gosh, the food served at the riad was also the best we had in Marrakesh. A+++
Kelly
5 months ago
9.0
Teddy
5 months ago
10.0
Anonymous
5 months ago
10.0
Kazeem
5 months ago
10.0
Very beautiful surrounding, with great bedroom size
W7478KSemmam
5 months ago
10.0
We stayed at the Riad Karmela for four nights at the beginning of June and can't recommend it highly enough. A real hidden gem. Excellent location. Close to the main souks and around 10-15 mins walk to Jamaa el-Fnaa. The standard of the accommodation was excellent. Clean and very well run with friendly, polite and attentive staff. We would definitely return if we were to visit Marrakech again.
Annie
5 months ago
10.0
Exceptional riad in a lovely authentic part of Marrakech, our room with balcony onto courtyard was so beautiful! Great breakfast with lots to choose from, walkable location, staff were outstanding, kind and friendly, special thanks to Said who made us feel so welcome, nothing was too much trouble. We had the most perfect few days in Marrakech, we love Morocco, but now we love it even more, we can't wait to be back, thank you Raid Karmela for a wonderful stay!
Anonymous
5 months ago
8.0
Beautiful and looked exactly like the pictures
Cons: Nothing in particular
Departure27998108036
5 months ago
10.0
Great address, clean and comfortable bedding, well-insulated room despite being in the city, the breakfast is extraordinary, sweet and savory, the staff is really very welcoming. I think it's one of the best Riyadhs I've been to in Marrakech, I will definitely go back.
Ducich
6 months ago
10.0
The location, amenities, and staff were all excellent- exactly what we were looking for.
Cons: We had no complaints about the property or service, though the beds were a bit firm.
Predrag
6 months ago
8.0
Jolie
6 months ago
10.0
Everything
Avery
6 months ago
10.0
Mohammed
6 months ago
10.0
Our stay at Riad Karmela was, without a doubt, a five-star experience, primarily due to the incredible team and the breathtaking beauty of this historic riad. From the moment we stepped inside, we were enveloped in genuine Moroccan hospitality that made our trip truly unforgettable. The heart and soul of Riad Karmela are its staff. I must begin by highlighting Mohammed; what a truly great person he is. His smile was constant and genuinely warm, and he consistently went above and beyond to ensure our comfort and offer assistance with such a pleasant demeanor. He is a real gem. Following closely in their exceptional service were Amin and Ayoub, who were always ready with helpful advice, a friendly chat, or assistance with any request – nothing was too much trouble. The warmth extended throughout the riad. Lobnah and Nora, along with all the other wonderful ladies at the breakfast buffet, started each day with a delightful spread and even more delightful smiles and attentive service. The front desk staff were a bastion of helpfulness, with a special mention to Saeed, who was fantastic in organizing excursions and providing local insights. And one cannot forget the meticulous care taken by the ladies cleaning the rooms. Every day, we returned to a perfectly clean, fresh, and beautifully presented room – a testament to their hard work and attention to detail. Beyond the exceptional service, Riad Karmela itself is a stunning example of historic Moroccan architecture. The intricate tilework, peaceful courtyards with their gentle fountains, and beautifully decorated common areas transport you to another era. Every corner reveals a new detail to admire, creating an atmosphere of tranquility and authentic charm amidst the vibrant energy of the Medina. If you are looking for an authentic Marrakech experience with unparalleled service and a truly beautiful historic setting, look no further than Riad Karmela.
soulsease
6 months ago
10.0
We stayed at the Riad Zineb, part of the Riad Karmela group, so there is a separate review of our hotel, but we did eat at the rooftop terrace restaurant at Karmela a couple of times. Karmela offers an international menu, and a Moroccan menu, and we went for the Moroccan one both times, as it was so good! Lovely setting, excellent food, great staff, and we discovered the "grey" wine, Pinot Gris, which is somewhere between a white and a rose - very nice indeed! Special thanks to Ayoub and Amine, who made our last night there really special - thank you! The Riads are beautiful, but the staff make it special, and all the staff were really helpful during our stay.
DaanReey
6 months ago
10.0
I stayed at Riad Karmela this month and absolutely loved the peaceful vibe tucked away from the chaos of the medina. The staff were genuinely kind and helpful, and the rooftop breakfasts were a perfect start to each day. It felt so cozy and warm.
Andy
6 months ago
10.0
Matthias
6 months ago
10.0
In the middle of the Medina! Very friendly staff. The interior is beautiful! The food is excellent!! What more to wish? Nothing!
Cons: One small point: The live music (great performance!) during diner is very dominant and a chat at the table is difficult. Maybe it can be turned down during the service.
Ian
6 months ago
10.0
Everything. We had a private rooftop terrace perfect for sunsets, a spacious room, extremely helpful staff. The whole experience was awesome!!
Cons: I would not recommend the margheritta pizza. However, the lamb shanks were excellent.
Ana
6 months ago
10.0
Michelle
6 months ago
9.0
The staff were so attentive and wonderfully welcoming Food was awesome Ambiance and live entertainment at dinner was fantastic And Please reach out to arrange a pick up with them ! (We didn’t and had quite a time trying to find it!) it was so worth it though !!! Highly recommend
Cons: We had room next to the kitchen but we were so tired it didn’t matter for long
ellesussex
7 months ago
10.0
Stayed here for just one night on the way back from a yoga retreat in Essaouira. What a fabulous place! Big shout out to the wonderful Hakim who was very kind and helpful and ensured I was up, fed and watered at 0530 and ready for my taxi at 0600. Will definitely be back!
Lisa
7 months ago
10.0
Avril
7 months ago
8.0
Beautiful building with lovely sun terrace. Great breakfast and very helpful staff. We really appreciated the escorts from the hotel to the taxi. Also grateful for the extra effort in providing an early breakfast.
Cons: Location took a little time to get used to. But it is centrally located in the heart of the Medina with its crowded alleyways.
Kathryn
7 months ago
7.0
We liked the fun boho vibe and Mohammed was particularly welcoming and wonderful. Fatima and Aymen were also great.
Cons: The bed was not very comfortable and the property was dirty and a shabby.
Wael
7 months ago
10.0
Nikhil
7 months ago
7.0
The warm welcome, the staff and breakfast
Cons: The rooms were not clean. The couch and the rugs were not that clean and you can smell the stale odour. The AC was broken in one of the rooms and was just blowing hot air. They did not have a technician in house to fix it and we had to sleep in sauna
Shelley
7 months ago
9.0
Great location. Friendly staff.
Steven
7 months ago
9.0
Natalie
7 months ago
8.0
Allegra
7 months ago
10.0
We had a very pleasant stay in this Riad! The staff was exceptional, very helpful whenever we needed any info or we had extra requests. Clean, centrally located and in general perfect if you are a group of people. Strongly recommended!
Tracy
7 months ago
10.0
Fabulous Riad! It is actually 3 properties with so many beautiful spaces to relax, 3 rooftop plunge pools, 1 larger indoor pool with chaise lounge chairs scattered over the many terrace levels. Entire staff were so friendly making us feel very welcome. Mohammed’s energy was amazing and always asking what we might need. From our arrival where we were met by a guide/wagon for our luggage to arranging our tuk-tuk on the way out, everything was taken care of. The food we had during our stay was so good with many choices at breakfast. We opted to take book 2 dinners at the riad and both meals were delicious, service outstanding & live music on weekends was just icing on the top! Rooms were beautiful with large bathrooms. Absolutely recommend staying here!
Cons: Our only comment would be for the mattresses to be firmer.
Erik
7 months ago
10.0
Characterful Riad well located in the Medina. Pleasant and helpful staff. Excellent restaurant and good breakfast. Roof terrace was very nice and provided an oasis away from the hubbub of the streets. Good logistical support to and from airport.
Cons: Nothing.
lmorris11
7 months ago
10.0
This riad was amazing and so beautiful! My friends and I had the best time, the staff were so helpful and kind. They organised all our travel and gave great recommendations to try. Thank you Amine and Aziz you guys are the best! Their advice was amazing.
Sushant
8 months ago
10.0
Mike
8 months ago
9.0
Breakfast is nice, the all round service is very good. Location very good.
Cons: Nothing.
Laura
8 months ago
9.0
Marleen
8 months ago
7.0
Staff were excellent Location was good
Cons: I understand the building is old however the smell in our bathroom was bad . On the first night it was very windy and the canopy was blowing, door slamming throughout the night, Bedding could be updated.
jillianh374
8 months ago
10.0
Lovely little Riad, very clean, staff so helpful. Food was excellent, enjoyed breakfast and dinner. Felt like home from home. Great location, use the Riad for transfers as very difficult to find otherwise - especially if you arrive at night.
Jarran
8 months ago
10.0
Mary
8 months ago
3.0
The staff were friendly enough. Helped set up transport to airport.
Cons: The shower drain didn’t work. The room was very small with dim lighting. Too much noise. You could hear the staff putting away silverware for example and people just outside the room. Didn’t have the traditional homey riad feel. Breakfast was a large spread but not very fresh.
Malcolm
8 months ago
9.0
good breakfast plenty chose and good coffee
Mccarron
8 months ago
10.0
Very good
Cons: Not a lot
Hilary
8 months ago
5.0
The communal spaces are lovely, with trees, little birds singing, comfortable seating, and even a couple of tortoises! Breakfast buffet was good.
Cons: The Riad is hidden away - you have to go down an alleyway and through dirty hanging curtains to reach it. Once there, it became apparent that we were in one of their cheaper rooms. While the communal areas are lovely, our room was less so. There was insufficient lighting. The bathroom doors didn't close properly. The sink and toilet were in need of improvement. There was no plug in the hand basin and there was a something strange in the centre of the plug hole. Was it corrosion? I didn't want to poke it to find out. The reception staff were very cold in their manner throughout our stay.
842magdalenav
8 months ago
10.0
We stay in this place 5 nights. Amazing hotel good service wonderful staff big welcome and friendly the room was great and very clean the food was excellent and delicious we highly recommend this hotel it's near to any where you need to visit in marrakech we highly recommended
Barbara
8 months ago
6.0
People and breakfast were great
Cons: Rooms we nothing like the pictures. Actually it was another riad close by
602meghac
8 months ago
10.0
I don't think I have enough words or the ability to explain just how wonderful our stay at Riad Karmela was. The whole time I was there I felt like I was at home, nothing was ever a problem and we were treated with the utmost respect and care. It became almost like a sanctuary after our days of exploring, to come back to. The courtyard was peaceful and my favourite place to relax. With regards to general feedback, the check in process was smooth. We were offered many options of excursions and we were able to have an amazing traditional Hammam experience within the Riad itself, which was very convenient. Breakfast every morning had plenty of varieties. There was always food and drinks available, and we had some delicious food both at lunch and dinner. Huge compliments to the chef! At dinner time there was sometimes a guitarist who was very pleasant to listen to. Our room was spacious and traditional and always cleaned. They ensured that my friend and I were safe (being two young girls) and escorted us to and from taxi's at night-time (a grateful mention to Ibrahim who did this for us many times), as well as arranging taxi's for us. They were patient with our requests and nothing was ever an inconvenience for them. The location was amazing as it was a very short walk to the main square and surrounded by souks. I have to pay a special reference to some of the staff members of whose names I can remember (apologies if I have spelt anyone's name wrong). The thing that struck me the most about the staff was that they were always smiling. I have never experienced customer service like it. They had this warm energy about them which makes the Riad feel like a home. Fatima who works at the front desk is a wonderful person. She was so thoughtful and kind and she gave us many suggestions on places to eat and see. She really understood our taste. When I had an allergic reaction, she helped me to get the correct medication. She was honestly one of the best things about my trip and I am happy to have met her. She is an asset to the Riad. The other staff members Majid, Amine, Mohammed and Hakim to name a few were all very caring and went above and beyond to make us have a good time and to help us feel comfortable at all times. I can't say thank you enough to them. They are all incredibly hard-working and humble people. I will never forget the memories I had in this place. I wish the best for everybody working here as they truly deserve it. The owner has really created a special and memorable place with Riad Karmela and he should be proud of everyone there. I would be honoured to have the pleasure to visit again :) I would recommend Riad Karmela to anybody who wants to have a true authentic and homely experience in Morocco.
Megha
9 months ago
10.0
I don't think I have enough words or the ability to explain just how wonderful our stay at Riad Karmela was. The whole time I was there I felt like I was at home, nothing was ever a problem and we were treated with the utmost respect and care. It became almost like a sanctuary after our days of exploring, to come back to. The courtyard was peaceful and my favourite place to relax. With regards to general feedback, the check in process was smooth. We were offered many options of excursions and we were able to have an amazing traditional Hammam experience within the Riad itself, which was very convenient. Breakfast every morning had plenty of varieties. There was always food and drinks available, and we had some delicious food both at lunch and dinner. Huge compliments to the chef! At dinner time there was sometimes a guitarist who was very pleasant to listen to. Our room was spacious and traditional and always cleaned. They ensured that my friend and I were safe (being two young girls) and escorted us to and from taxi's at night-time (a grateful mention to Ibrahim who did this for us many times), as well as arranging taxi's for us. They were patient with our requests and nothing was ever an inconvenience for them. The location was amazing as it was a very short walk to the main square and surrounded by souks. The thing that struck me the most about the staff was that they were always smiling and they had this warm energy about them which makes the Riad feel like a home. Fatima who works at the front desk is a wonderful person. She was so thoughtful and kind and she gave us many suggestions on places to eat and see. She is an asset to the Riad. The other staff members Majid, Amine, Mohammed and Hakim to name a few were allcaring and went above and beyond to make us have a good time and to help us feel comfortable at all times. I can't say thank you enough to them. They are all incredibly hard-working and humble people.
Tracey
9 months ago
9.0
The staff went above and beyond - so attentive. Fabulous location for wandering around The Medina itself and transfers for day trips. All food very good quality. Such a calm and beautiful oasis away from the hustle and bustle of the streets. Relaxing on the sun terrace - so peaceful.
Cons: The only negative point was the airport transfer on day 1. I think we got through the airport far quicker than is normal so our driver appeared to be late and then didn't have a placard with the Riad Karmela name. Our phones weren't working to call the Riad so we asked a very helpful Club Med agent to help and he connected us with our driver. This did all take almost an hour so ensure you have a working sim on landing as once out of the airport, they don't let you back in for the Wi-Fi.
Sara
9 months ago
9.0
Great authentic Riad in heart of Medina. Fabulous decor and very nice roof terrace.
Cons: Super helpful staff and delicious food. Close to Medina and old town.
574priyankad
9 months ago
10.0
I had a very pleasant stay at Riad Karmela during my visit to Marrakesh and I would like to thank the lovely staff at the Riad for this. Fatima at reception was absolutely amazing- very friendly, professional and helpful with great recommendations for everything from shopping to restaurants that were vegetarian friendly. Thank you Fatima! Amine-where to begin for Amine! We absolutely love Amine. He is very professional and friendly. He made sure my friend and I were looked after at all times and made us feel at home. Special thank you to Amine! Riad Karmela would not be the same without you. Not to forget the rest of the staff! Majid, Mohammed and lastly Hakim- who worked the night shifts and organised our nightly taxis, security at night, breakfast for early morning check out- very hard working and made sure my friend and I were safe when travelling to and from places in the evenings. The food was also delicious at the Riad- we regularly had lunch and a couple of dinners (thank you to the chef- apologies I cannot remember your name) I would highly recommend Riad Karmela!
Anders
9 months ago
10.0
Out of the world service, and a fantastic atmosphere. An oasis of calm. Will return.
John
9 months ago
9.0
Ideally located in the centre of the medina, this was our third year staying in one of the Karmela riads. The room was spacious, the breakfasts were fine, and the staff as always were excellent.
Cons: Our room overlooked the central patio which meant on evenings when the guitarist was playing it was very loud at times! Everything finished promptly at 10pm though so it didn't go on late.
John
9 months ago
10.0
Marcin
9 months ago
9.0
Plenty of space in the room plus a private terrace on the roof of the room and a terrace in front of the room - kind of cool. Rustic feel to everything. Quiet. Food was good. Very nice place.
Cons: They seem unable to remember anything. We were told that we should arrange the transport from the airport through them. So we asked for it using 3 different channels (booking, email and something else). But nothing was organized and when we called from the airport it was like: huh? you asked? really? Same happened next day to our friends. And when we asked for a guided trip for the next day, they forgot about it as well. On the good side, they try to fix things quickly.
Connie
9 months ago
10.0
Absolutely loved our stay at Road Karmela - everyone was so lovely & we had the best time - sunbathing on the rooftop was ideal as well!
Cons: Nothing!
Isabella
9 months ago
9.0
Staff was super friendly and helpful! Rooms are very comfortable and we had an amazing time during our stay.
Marco
9 months ago
8.0
The staff was awesome! Very nice and attentive to our every need. They arranged for us transfers, trip abroad Marrakech and so on. Very good experience
Cons: A small problem with the bathroom but, luckily, during the last day.
James
9 months ago
9.0
First and foremost, the staff were wonderful. Every single person was kind, well trained, and bent over backwards to help us in every circumstance. The food was also excellent. Public facilities were excellent. The rooms were fine with comfortable beds.
Cons: The lack of smoke/carbon monoxide detectors. I understand from management that detectors have now been installed.
Andrei
10 months ago
10.0
The service!!! Aziz was great!!! Thank you!
Bohumil
10 months ago
10.0
Lovely calm place to stay in busy and beautiful medina of Marrakech. The service and staff was helpful and kind and helped us with anything we needed. We enjoyed our stay.
Cons: Nothing
naveeds643
10 months ago
10.0
After originally booking a luxury hotel we decided to cancel that and try riad KARMELA a try and boy are we glad! Every moment of our stay was made nothing short id memorable by Said and Mohammed. We were treated like family staying in a guest house. The level of service was unbelievable and the food checked all the boxes. There is nightly music by a guitar player, and wood burning fire places for a romantic evening in from the chaos of the Medina. I cannot imagine staying anywhere else in Marrakech! Our apartment was spacious and we had a private roof terrace space. Thank you Riad KARMELA for making us feel welcomed and like family!
D0nzA
10 months ago
10.0
In the centre of the frantic Medina, the Riad is an oasis of peace. We ate here every night, good choice of delicious food and local wine. Large room on the ground floor, a bit noisy but ok, and the rooftops were stunning. My top marks go to ALL the staff, so helpful, friendly and very welcoming, you have only to ask. Trips arranged by the Riad were really good and we visited most of the “sights” on foot, and didn’t get lost. P S. re the Medina, very bad fumes from mopeds etc , if you have ANY respiratory issues.
Paul
10 months ago
8.0
The staff were excellent, always attentive to our every needs.
Cons: We felt the breakfast and evening meal timings could have been better, for the breakfast was 0800 until 1000hrs, we like to have ours earlier, but getting the message across was often difficult through the staff, as the breakfast team were not informed by the main staff. The evening meals begin at 1930hrs, and, guests must pre order meals at least 24hrs before, again we felt that a strange requirement, as often guests want to change thier minds at the table, and we like to sit down for evening meals for around 1830hrs latest...whilst the team accommodated our timing request, we saw many guests who were unaware that if special request timing for the evening meal was communicated, then such would be possible. The breakfast on the last day was slightly disappointing with no fresh bread until late into the service, and no hot water for tea, until I pointed out the urn was not switched on.
Irem
10 months ago
9.0
Toshio
10 months ago
10.0
James
10 months ago
9.0
josefinearnstom
10 months ago
10.0
Our family, me, my husband and our children (15, 15 and 5 years old) went to Marrakech for the first time. We arrived late at night and it was a bit stressful to get to the Riad after dark. But we had a guide from the Riad that picked us up and showed us the way. Once inside the Riad Karmela it felt lika an oasis. Peaceful, welcoming, beautiful and comfortable. We stayed in two different family rooms (since we had a trip to the desert in between). The family rooms has two bedroom and that was perfect for our family. Such cute and picturesque rooms! Very comfortable. It felt like we wanted to stay in the Riad the whole time. Staff was helpful and attentive. We enjoyed this beautiful Riad Karmela with everything in it. The food, the comfortable and beautiful rooms, all of the common areas inside and on the roof ( so cozy), the hospitality and great service. Thank you for a great stay! We will definitely come back again!
Jack
10 months ago
10.0
Teresa
10 months ago
10.0
Overall it’s a great option! The staff and the facilities are great and location to.
Gunnar
11 months ago
10.0
It was like a dream to come into the Riad from the noisy, narrow and crowded streets in the medina. we were satisfied with the staff-nice and helpful First day we took a 4 hours guided tour in the medina with the excellent guide Abdou it was worth the money We travelled by car to Essouira, Imlil and Ouzoud waterfalls. We were happy to have the very nice driver Simo on all trips. He told us a lot of Maroco and the places we passed and visited/Gunnar from Sweden
Yu
11 months ago
9.0
The hotel is good and very clean. All the staff are very nice and friendly.
Cons: NA
Leo
11 months ago
8.0
Good location, in the central of medina, stuff is very friendly.
Brett
11 months ago
10.0
A beautiful setting. An oasis in the Medina. Staff are super friendly and helpful. They all made a point of knowing us and making us feel special.
Lesley
1 year ago
10.0
The relaxed, calm atmosphere and spaces of the Riad whilst still being in the heart of the Medina. We enjoyed the roof terraces where there is plenty of space to relax. The transfers from and to the airport were well organised and stress free. The staff were always friendly and super helpful. The room was comfortable and well appointed and peaceful.
Cons: A lot of steps to get around the Riad but adds to the charm.
Daisy
1 year ago
8.0
Amazing location, lovely, helpful staff, pretty room. Excellent food and service at dinner.
Cons: The breakfast was mediocre and the room was very noisy
Bruno
1 year ago
9.0
Very friendly staff, good atmosphere
Cons: Nothing
Bindiya
1 year ago
8.0
Very friendly staff, very good live entertainment, few but good dinner options, nice surprise for our birthday dinner.
Cons: No tea tray in room.
Pearl
1 year ago
9.0
Was a lovely place bags of character. Really central for old town staff very friendly and helpful 👍.
Colin
1 year ago
8.0
Spacious layout and great staff
Cons: Plumbing issues
Courtney
1 year ago
10.0
The dinner in the beautiful courtyard was absolutely Delicious. We loved our stay. The staff was extremely kind.
Susan
1 year ago
10.0
Rathy
1 year ago
9.0
My group of friends and I spent a wonderful week at the Riad petit Karmela. The riad was beautiful, very clean and full of character. The staff were extremely helpful, efficient and polite. Nothing was too much trouble for them to make our stay comfortable and enjoyable. Staff would meet us at our drop off points when returning from our excursions, to ensure our safe return to the riad, which made us feel very secure.
Cons: There was nothing we didn’t like about the property or the service.
Joseph
1 year ago
9.0
Just what I expected of a Riad
Cons: Nothing
Alison
1 year ago
10.0
a fantastic Riad, our room was really beautiful, it was clean and very comfortable. staff were really attentive and could not do enough to help with suggestions and taxis, they were very good at giving safety advice and made sure nothing was too much trouble. Hamid was brilliant as were all the staff. The rooftop restaurant and food was delicious as were all the breakfasts. it's a lovely place to stay. don't hesitate to book.
Cons: nothing
Calbet
1 year ago
10.0
Rooms and the common areas
Tracey
1 year ago
10.0
Very traditional Riad, beautiful surroundings Reception staff were very helpful Rooms were lovely, we had a suite which was a great size and had lovely furniture The location could be a bit tricky to find so I would recommend using the hotels transfers. You can easily walk to the main square in about 20 mins....you will need a maps app! We didn't eat at the hotel this time but have stayed before and the food was good.
Cons: The breakfast buffet is okay, somedays it was quite sparse and not refilled quickly. However there is a good selection
Grace
1 year ago
10.0
Peter
1 year ago
7.0
The roof top restaurant
Cons: Bathrooms. Sinks didn’t drain and shower didn’t drain properly. Flood in shower in second room.
Suganya
1 year ago
10.0
Excellent location. Outstanding Staff. Amazing customer service and every single person went out of their way to make us comfortable. Excellent and warm place to stay. Very clean and all the facilities are very comfortable. Highly recommend to anyone looking for a good Riad in a great location.
Cons: Very accessible Perfect location Amazing staff. Great Breakfast All in all a perfect experience.
Ehab
1 year ago
10.0
Breakfast was fair. location was good because we were looking for something unique. The room was clean and nice. The people were also very kind and made our trip very enjoyable.
Cons: Nothing, it was an exceptionally enjoyable time.
Preston
1 year ago
10.0
Kim
1 year ago
9.0
We loved staying in the heart of the Medina and the riad provided an authentic glimpse of life in Morocco. The staff were exceptional especially Amine and Akim who went out of their way to make sure that our stay was pleasant. The daily breakfast on the rooftop terrace was good and offered a large variety of choices.
Cons: A function of the building style meant that our room was quite small and one of the sleeping areas did not have a door or a window.
Drummond
1 year ago
10.0
Is lovely and relaxing and stuff is amazing I felt very welcome
Cons: X
Ko
1 year ago
10.0
The design of the facilities in Riyadh was truly exciting. At the same time, it provided a safe and comfortable environment, which made for a wonderful experience with great memories
Paul
1 year ago
10.0
The Interior design and decor is outstanding. The roof top terrace is relaxing
Cons: There is nothing we can fault.
Stephen
1 year ago
9.0
Location, room, food, the building, the wonderful staff.
Cons: If you're not very mobile then the stairs would be hard to negotiate.
Ayoub
1 year ago
10.0
Perfect 👍
Cons: Everything was good
Belkis
1 year ago
10.0
The staf was very good and helpfully all the time.
Gregwheeler
1 year ago
10.0
They upgraded our room Fantastic staff and great breakfast
Alam
1 year ago
9.0
This is one the greatest stay we had, everyone is very helpful and take care you with very personal touch.
Alemmaya
1 year ago
10.0
Our stay at Riad Karmela was truly exceptional. From the moment we arrived, the service was outstanding, with Joel leading the way in making us feel welcome and cared for. His professionalism, kindness, and attention to detail made our experience unforgettable. The riad itself is stunning, with beautifully decorated rooms that perfectly capture the charm of Moroccan culture. The lounges and communal spaces offer a peaceful retreat after a day exploring the vibrant streets of Marrakech. Everything about Riad Karmela exceeded our expectations. It's an oasis of calm, blending luxury with an authentic Moroccan experience. For anyone visiting Marrakech, staying at Riad Karmela is a must. We couldn’t have asked for a better place to stay and can't wait to return ! Alemmaya Abebe
Senthilkumar
1 year ago
10.0
The friendly staff, they were able to guide to make the stay very comfortable. The location of riad is close to market gives walkable access. The massage and hammam is really good and worth.
Cons: The air conditioning during July is not effective and the direction of air conditioner didnt cool the room well.
Rahela
1 year ago
10.0
I liked this property very much as it was family friendly space to move around and relax on sofas also enjoy the nice atmosphere
Cons: I think if all bathrooms had bidets water spray would be good
Abrar
1 year ago
9.0
Peasant and helpful staff. Clean and peaceful place to relax.
Cons: Problem with Air conditioner on a hot day.
Liam
1 year ago
8.0
Geraldine
1 year ago
10.0
Beautiful Riad.
Cons: Nothing
Hattie
1 year ago
10.0
Beautiful Riad, our second time staying there. Staff so friendly and helpful, can’t wait to go back
Cons: The bed was a little hard, but we were so tired at the end of the day it was fine!
Abdullah
1 year ago
9.0
Airport transfer to and from the riad made it convenient for us. The hotel breakfast was useful as you can fuel yourself early to prepare yourself for the day ahead without having to go out to look for food.
Cons: All is good.
Roy
1 year ago
8.0
Breakfast was very nice, the garden areas were very quiet and were an excellent place to sit, relax and enjoy a good book.
Scott
1 year ago
10.0
Simply fabulous group of Riads in an excellent location in the Medina. Extremely tranquil Riad that is beautifully and sympathetically decorated to the traditions, incredibly helpful kind friendly staff. Roof top restaurant is beautiful. Loved every aspect of this place.
Liz
1 year ago
10.0
One of the best breakfasts ever. Eating on the roof top in small scattered eating areas was lovely. There plenty of choice- fruit, eggs, pastries, ham cheese and freshly ground coffee!
Cons: I don’t think it could be improved upon. Staff were amazing and so friendly, they couldn’t do enough for us.
Catherine
1 year ago
10.0
Fantastic stay at this beautiful and well located Riad. It is an elegant oasis of calm in the heart of the busy Medina. Our room was perfect and the private roof garden wonderful. The staff were amazing, friendly, attentive, knowledgeable and helpful. They really looked after us and are an absolute credit to the hotel. We will definitely be back, thank you.
John
1 year ago
9.0
It was right in the middle of the Medina with easy access to sights and restaurants
Syed
1 year ago
8.0
Location
May
1 year ago
8.0
Breakfast was v good with selection of everything from fruit, cheeses, cured meats, bread.
Cons: Tiles in bathroom were tired and chipped
Lina
1 year ago
10.0
The Riad is beautiful, very well located and comfortable. The staff is extremely nice and very helpful. We had an amazing time and highly recommend this place. If we come back to Marrakesh for sure we will stay here again!
Michelle
1 year ago
10.0
Wonderful staff thru out the Riad. Location and beautiful property. Thank you for everything:)
Cons: Everything was perfect.
Caroline
1 year ago
10.0
Ashleigh
1 year ago
9.0
The hotel was generally very clean and nice. The staff were so helpful and attentive. Big room and lovely courtyard in the Riad where they had dinner and live music in the evenings. The rooftop was so special, there are sunbeds and multiple seating areas to watch sunset (or sunbathe) and escape the busy Medina. Also a good coffee machine at breakfast!! Which is very hard to find in Morocco!!
Cons: The facilities could be better- no pool or gym or extra facilities. Temperamental water/shower temperature but the plumping in the Medina is notoriously bad.
Natsumi
1 year ago
6.0
The location and cleanness is good. I was happy to get water for free.
Cons: We couldn’t use our mobile phone comfortably because of Wi-Fi. And it was too cold to enjoy pool. And the pools are different with our expectations. More smaller and not clean.
Siân
1 year ago
10.0
Beautiful riad with friendly staff and good food. Our room was huge with an enormous, comfortable four poster bed, double sinks, walk in shower and great storage to unpack. Location was fantastic, being in the medina but at the edge so that it really is quiet when inside the riad. Dinner and breakfast are very good. Roof terrace with sunbeds for sunbathing. Everything was spotlessly clean.
Adrienne
1 year ago
10.0
The staff, especially those involved with serving breakfast and dinner, were absolutely fantastic, with a special mention of the tall, skinny Mohammad, who was lovely. Also, the staff in the spa were wonderful. My husband and I had a wonderful hammam and massage right in the privacy of the riad, and I highly recommend it. The food was delicious and there was plenty of it.
Cons: There was some confusion over where the robes for our hammam would be found, but someone eventually got some for us. It wasn't a big problem.
Jeffrey
1 year ago
10.0
Staff great. Beautiful hotel in the traditional style. Right in the middle of the media. Food was traditional and excellent
Cons: Nothing
Amy
1 year ago
8.0
Wenrong
1 year ago
10.0
Sue
1 year ago
10.0
The truly Moroccan feel of the place. The excellent waiters
Cons: The plumbing
Duncan
1 year ago
10.0
Amazing spaces to sit and relax, yet within minutes of all of the Marrakech mayhem! Restaurant food was great and staff really helpful.
Cristina
1 year ago
10.0
Everything: location, the Riad, our room, the staff, the Hamman and massage experience. Highly recommend Riad Karnela. The location in the Medina is excellent. Our room had a beautiful terrace with incredible views of Marrakech. The staff went the extra mile. It was my birthday and my sister contacted them by email requesting a surprise for me and the whole team were exceptional, they made my day very special. We enjoyed their Hamman and 1h massage, definitely a great experience.
Cons: Nothing
Marta
1 year ago
10.0
Very nice riad, well located to visit the Medina, delicious food at breakfast and dinner, staff very friendly and available to help with any questions. They also organized a pickup for us at the airport
Olivier
1 year ago
2.0
Location is good, breakfast is ok
Cons: Personal was rude and made the whole experience very uncomfortable, room was not what expected from the pictures on the website, cleaning was not done properly
Bodil
1 year ago
10.0
Jackie
1 year ago
8.0
Eugene
1 year ago
10.0
It’s was quaint and friendly staff. The manager and his sister ran the Riad. It was most delightful. I had the best time. The staff attended to all my needs with such effortless kindness. I travelled with my best friend who stayed at another Riad. His first impression, like mine, was ‘ We luv this quaint place’
Cons: There was nothing to dislike.
Neeraj
1 year ago
9.0
Everything was good, including breakfast, dinner, room, and the staff. I will highly recommend this property.
Cons: NA
Dean
1 year ago
10.0
we really enjoyed our stay! the location was excellent and the staff were very helpful and friendly. The ambience is also very nice!
Cons: the only thing was that it can be a bit noisy in the morning and door doesn’t stop much noise from coming in but I suppose that’s because they are trying to keep the character of the hotel original.
Sara
1 year ago
10.0
Mark
1 year ago
7.0
Great quiet location right in the city, but log the position on your phone to find it. Cozy atmosphere. Male staff were very efficient and friendly. Food is good, Hamman and massage were also good.
Cons: Our ground floor room had a damp smell, shower was lacking power. Had to remind reception on both occasions for airport trips.
Westwood
1 year ago
9.0
Anne
1 year ago
10.0
Great breakfast we had the family suite superb room wonderful private terrace
Cons: I would find very difficult to find something that I didn’t like .Without being overly picky
Pedro
1 year ago
10.0
We were at Riad Karmela in February 2024. The Karmela riad is very beautiful, comfortable and very well located, just a few minutes from the city's main attractions. The management team and staff are very attentive and helpful. We always had dinner at the riad, after a day of exploring the city, because the food at dinner, typically Moroccan, is very good. The breakfast, a mix of international and Moroccan, is also very good. We really enjoyed it and will be back with the kids.
Cons: We liked everything
Moeez
1 year ago
8.0
Riad Karmela was great! The staff were excellent and were always available. we were staying in the mini princess 3 room riad. Breakfast was very good each morning pick up and drop off at the airport was also very convenient Walking distance to most places as well
Cons: I think this is just becuase it is morocco but things were a bit dusty! Also we were not expecting it but our riad also had a kitchen in the ground floor which was accesssed by the staff on a regualr basis. This meant that we didnt have 100% privacy during our stay there but to be honest the staff were not really in our way.
Ivy
1 year ago
9.0
Loved the Atmosphere that the staff created in the hotel. The The breakfast was very tasty with a good selection.
Cons: We had a very noisy room next to the restaurant area.
Emma
1 year ago
9.0
Perfect location and beautiful Riad
Surekha
1 year ago
9.0
Kirsten
1 year ago
9.0
Tania
1 year ago
9.0
Arvind
1 year ago
8.0
Glenn
1 year ago
10.0
Nazih
1 year ago
10.0
Every thing even Residents
Cons: Nothing
Misha
1 year ago
10.0
Big bathroom, was given an upgrade into a separate hotel room because my granddad snores, friendly staff
Cons: The decor of the room, one of my prawns was raw when I dined in their restaurant
Jiarui
1 year ago
9.0
The place is wonderful. Located in the center of Medina Marrakech. Walking distances to many main attractions of the Medina. Room nice and cozy. Friendly and helpful staff. They also offer daily tours to nearby cities for a fair price.
Craig
1 year ago
10.0
Excellent , authentic and very friendly
Rajesh
1 year ago
10.0
Excellent staff/ lovely decor and great location. Excellent breakfast and live music nightly
Cons: Nothing.
Elena
1 year ago
10.0
Authentic Riad with the magic atmosphere in the center of Medina; excellent, very professional, caring staff; cozy, comfortable, very clean, stylish decorated rooms; beautiful spacious lounges; rich and delicious breakfast buffet and top quality dinner menu. Definitely will come again.
Cons: Nothing to mention
Michelle
1 year ago
10.0
Lovely Riad , great all round, very professional staff , wish we had eaten there one night good looked fab
Cons: Nothing
Joanna
1 year ago
10.0
Nice atmosphere , comfortable
Tharshini
1 year ago
9.0
Nice local living in local location to experience the real Marrakech ! Rooms were great had heating issues but the staff fixed it. After staying in few other Riad’s this was the best and highly recommend, clean, and nice decor.
Cons: Heating could be better
Yue
1 year ago
10.0
Aza977
1 year ago
9.0
Formis
1 year ago
10.0
Clean and such great location! Amazing breakfast and beautiful room :)
Binglei
1 year ago
10.0
It’s really a good experience living here for two days. The Riad staff named Amine helped us a lot. He was so nice and he provided convenience for us in many ways. Especially thanks for his kindness and patience which made our trip in Morocco better. We really loved this place, so we highly recommend you guys staying here. The rooms are very clean and the staff is always here if you need some help.
Cons: I’m satisfied
Anonymous
1 year ago
10.0
The experience at Riad Karmela was one of a kind! We were skeptical at first when we saw the location and since it was easy to get lost, but the staff at Karmela was always available, picking us up from a distance and dropping us off near our taxi,saving us from locals who try to misguide us. The stay was pleasant and comfortable. We had the whole riad to ourselves and we were looked after really really well.
Cons: Loved everything
Sharon
1 year ago
10.0
So friendly and romantic
Cons: I loved everything
Gunawan
1 year ago
9.0
Gabriel
1 year ago
10.0
Excelent service from reservation until airport drop off.
Pamela
1 year ago
10.0
Staff were superb, so friendly and nothing too much trouble. Also food was excellent, with a lovely ambiance in the restaurant.
Cons: Nothing
Darren
1 year ago
10.0
Great friendly staff
Cons: Access to food/bar in the day
Julia
2 years ago
9.0
Authentic Moroccan Riad, with amazing helpful staff, in a central location. Great triple room with its own private roof terrace.
Kate
2 years ago
10.0
Very pretty, clean & comfortable. Exceptional staff who really went out of their way to help when I fell sick whilst staying there - particularly Amin, who was incredibly kind and helpful. Thank you!
Brett
2 years ago
10.0
Beautiful courtyards and terrace
William
2 years ago
10.0
The staff were all fantastic. Everyone were helpful,efficient and friendly. I have travelled a lot and the staff at the Riad were by far the best ever. All were brilliant, a special thanks to Said Reception, Said Hamam, Mohammed and Hayman waiters at the Princessa.
Cons: The decor was authentic and very Moroccan in style. With great details. The breakfast was very good and both restaurants served exceptional suppers.
Stefan
2 years ago
9.0
Peter
2 years ago
10.0
great location in the Medina really wonderful Riad experience
Simon
2 years ago
8.0
Everything - Fatima at reception was very knowledgeable and helpful - lovely manner. Owner was a great help for us in locating quality linen at a good price quickly before we left.
Cons: Nothing
Nixon
2 years ago
10.0
Mark
2 years ago
9.0
We just stayed the one night but I have been before, lovely riad.
Constance
2 years ago
10.0
Great location inside the medina. Plentiful, fresh breakfast items daily. Enjoyed the room decor, good bathrooms and comfortable beds. The staff at this riad could not be more helpful and accommodating. Every question answered, any assistance provided. They could not do enough to ensure your visit to Marrakesh was what you want it to be.
Cons: Everything was good.
Steve
2 years ago
9.0
really helpful staff - nothing was too much. We needed some small things and they responded very quickly Communications were great and food was tasty
Cons: Small mistake with my dinner order meant I ate after my wife and son. Some of the plumbing needs updated. The window in our room (Meryem) had openings to the courtyard that were faulty and dod not close but in fact it was quiet by the time we went to bed
Lisa
2 years ago
10.0
Absolutely loved our stay. Make sure you stay here when in Marrakech. Firstly, the staff were incredible. Friendly, informative and so helpful. The location, spot on. Basically two straight alleys to the main square. Tours, treatments and transfers well organised too. It’s also BEAUTIFUL, so pretty, and exceptionally clean.
Cons: The rooms under the terrace aren’t ideal for light sleepers but this didn’t bother us at all.
Anonymous
2 years ago
8.0
Ann
2 years ago
4.0
Shabana
2 years ago
9.0
Its location is very central and a very different experience. The ‘Riad experience is very different than a hotel experience.. it was like loving with a family
Cons: The breakfast could have been better with cappuccino atleast:)
Jolliff
2 years ago
10.0
Hotel went above and beyond to do everything to help you. You were very close to everything in and around the medina, hotel arranged a very informative guide which I think you need as there is much to see. Riad very beautiful, calm and tranquil. Staff excellent
Cons: Nothing ,everything wonderful
Anne
2 years ago
8.0
Great location in the Medina. The hotel was amazing with big bedrooms, nice bathrooms and a lovely pool in the middle of the road giving a welcome place to cool down after wandering the medina all day. Great views of Marrakech from the rooftop restaurant where breakfast is served. Staff were very helpful.
Cons: The breakfast was limited with food left out covered in flies and lukewarm coffee. Other than that it was great.
Gianluigi
2 years ago
9.0
Big room, nice bed, very clean, staff was nice.
Cons: The position is not the best, but it's okay once you got a grasp of the Medina.
Oluwo
2 years ago
8.0
Great decor, great location and amazing, attentive staff.
Cons: Needs a bigger pool
Alejandro
2 years ago
9.0
Christopher
2 years ago
9.0
Very friendly and helpful staff, gorgeous rooms, pleasant atmosphere.
Anonymous
2 years ago
10.0
Riad is beautiful and well kept and has a very relaxing atmosphere. The location was excellent. When we first arrived, the staff were very welcoming and explained everything to us. Staff were very friendly, caring and helpful, always on hand and attentive to what you need, especially when my daughter was ill, supported with giving medication and cooking food off the menu.
Cons: Some guests were smoking in the courtyards which was off putting, would have been helpful to have a designated smoking area.
Martin
2 years ago
10.0
Everything was perfect from start to finish. From day one the staff was exceptional. They organised a taxi to pick us up from the airport as we arrived very late and we even had someone waiting to escort us the last meters through the old town which is inaccessible for cars. Throughout the stay the staff was incredibly helpful and friendly, exceeding expectations. They gave us recommendations, ordered local transport, booked restaurants and even served early breakfast for us when we had a bus to catch. The riad itself is very beautifully decorated, the rooms exactly match the descriptions. Breakfast on the terrace was very nice too and the dinner they serve in the riad is delicious. Location is great for visiting all the main attractions of Marrakech. Couldn't have stayed at a better riad for our vacation!
Carolina
2 years ago
10.0
Donna
2 years ago
9.0
The Riad is beautiful and the rooftop restaurant was amazing. The food is delicious and the wine was very good. The Riad has so many lovely sitting areas throughout. It was so much fun to just explore the place. I also wanted to praise the wonderful staff at Riad Karmela. They helped us arrange taxis, tours, etc. And a shoutout to Amin who was always checking in on the guests and making sure we were enjoying our visit.
Lisa
2 years ago
9.0
A restful place of calm with lots of places to chill and lots of Moroccan character. Excellent breakfast and very friendly and helpful staff. Would highly recommend
Cons: Nothing
Liya
2 years ago
9.0
We had a fabulous stay at Riad Karmela, the rooms were big and clean. The location was very near to the Medina and the main souks. The courtyard and common areas were all beautifully decorated. The rooftop breakfast and dinner areas were fabulous. Otherwise we had a very pleasant stay and we would love to be back again.
Cons: The only downside for us was our room was directly below the rooftop , so we could still hear people taking late at night.
Anonymous
2 years ago
10.0
Magical stay in Marrakesh Our stay in this Ryad has been excellent! The breakfast, the room, the position, The guys: Amin and Amin, Fatima are incredible kindly they help us for everything suggesting us at top. Absolutely suggest this place for a magic stay in Marrakesh, we will stay here in the future.
Thomas
2 years ago
10.0
great place, great staff
Robert
2 years ago
9.0
This was our second stay at the Riad. It was just as pleasant as the the first time.
Robert
2 years ago
9.0
We had a wonderful stay. The staff were fantastic and accommodated our every need. We even has laundry done. Each room is unique to itself. The location was within an easy walk to market streets, vendors and restaurants. The breakfast was really nice every morning. The only drawback is there is Minaret right beside and it does start at 5:30am, but I don't think you could find anywhere that you wouldn't be close to one.
Marton
2 years ago
9.0
Barry
2 years ago
10.0
charming old world
Cons: liked everything
Leo
2 years ago
9.0
Staff were very friendly and accommodating. We asked to move room and that was no trouble. We also changed a lot of money at the riad and that was no trouble and also had a better rate than the airport. Overall the experience was great and I'd certainly come back
Cons: No AC in the first room and then the AC in the second room wouldn't turn off. Mirror in the bathroom needed a clean also.
Claudia
2 years ago
8.0
Esbach
2 years ago
10.0
Elle
2 years ago
9.0
Lovely riad, amazing staff- extremely helpful. They go the extra mile to make sure you’re all good! Very good breakfast, great selection. We had a private terrace that led to the main beautiful top terrace, that was special. We had the best riad experience here. Shukran.
Cons: The location is just challenging for us, first timers in Marrakesh/Morocco. Other than that, it was a great experience.
James
2 years ago
6.0
Renato
2 years ago
8.0
The hotel is well located, right in the center of the medina, a short distance from the Jemma El Fna square. The staff was very attentive, the room was spacious and had the charm of the Riad. The inner courtyard was very pretty, with turtles and all the usual glamor of Morocco. There's a beautiful terrace too.
Cons: Breakfast was nothing special, the pancakes and bread were very hard, and there weren't many options for fruit or yogurt. The bathroom door did not close from the inside and the bedroom door was difficult to close. Wifi doesn't work in the bathroom.
Mary
2 years ago
10.0
Annette
2 years ago
8.0
Cons: My room smelt of drains. Overall looked a bit tired. Noisy round the courtyard
Claudio
2 years ago
8.0
David
2 years ago
9.0
This riad is everything you could want a riad to be, a beautiful haven of peace in the depths of the ancient Medina. Arriving there was a moment of enchantment and the staff were so welcoming and charming. With lots of little nooks and crannies, it is lovely to explore and my daughter and I particularly loved the rooftop area with all its seating and potted plants, the perfect place to sit and watch the sun go down.
Cons: Cannot think of any changes to suggest!
Emma
2 years ago
8.0
Laura
2 years ago
7.0
Lovely environment and very good food. Our favorite part was the live music at night in the central courtyard. We also really enjoyed spending time on the rooftop overlooking the old town.
Cons: Staff could have been a bit more attentive and perhaps walk around every now and then to check if we needed anything. We would have to go to the reception every time we wanted something. Sometimes would have to ask two or three times before we got something. We noticed that dirty cups and glasses were left sitting around in the communal areas way after the people using them had left.
Elma
2 years ago
8.0
Beautiful courtyard, evening live music, food, riad staff, option for hammam and massage
Cons: Noise - windows dont close well and sound isolation is very poor.
Simon
2 years ago
9.0
Staff were really helpful and friendly
Bruna
2 years ago
10.0
Julie
2 years ago
8.0
Sonam
2 years ago
9.0
Beautiful Riad at a prime location. The staff were very hospitable and informative. Breakfast was great. Nice rooftop terrace.
Suzanne
2 years ago
10.0
how relaxing and comfortable the place was
Suzanne
2 years ago
10.0
it was just lovely and well run
Cons: it was all amazing. nothing not to like
Andrea
2 years ago
8.0
Very friendly and helpfull staff! Beautiful courtyards in all three connected riads.
Cons: Food / Dinner menue could be better
Matt
2 years ago
9.0
Annita
2 years ago
9.0
Location perfect Staff : fantastic (very helpfull and kind) price : good
Cons: a lot of noice late in the evening (other travellers walking on the stairs) breakfast : there was enough, but a lot of the things were cold (eg pancakes ...) , bread not always fresh airco wasn't working a bad smell in the bathroom a fridge in the room would be an advantage
Nicholas
2 years ago
9.0
Amazing location, gorgeous oasis in the busyness of the medina! Super friendly and helpful staff too! Roof terrace has great views of the whole city.
Cons: Aircon didn't work in our room, not an issue for the time of year, but would have been difficult in the summer.
Aino
2 years ago
9.0
breakfast was every day excellent. location very intresting. we like very well the birds and the trees in the patio and very friendly and kindly staff.
Lilia
2 years ago
7.0
clean and simple
Cons: n/a
Klaus
2 years ago
9.0
Atmosphere and staff
Sandra
2 years ago
9.0
Federico
2 years ago
10.0
Super! Gonna be back again :)
Gokce
2 years ago
9.0
Verena
2 years ago
9.0
Very typical and nice Hotel in Medina. Very friendly people and clean rooms. Breakfast is excellent and Dinner fantastic. If you go there the fist time, you won't find the way to the Hotel without help....so better book the pick up service from the airport.
Chantal
2 years ago
10.0
Very cosy, outstanding service and sparking clean. The riad is charming and very comfortable. Nice breakfast to start the day. A big surprise to see the special Valentine dinner. Perfect stay that makes us wish to come back.
Wolfman
2 years ago
9.0
very traditional
Mamiko
2 years ago
9.0
Nathaly
2 years ago
9.0
Michael
2 years ago
9.0
Kailee
2 years ago
9.0
The staff were absolutely incredible. They went above and beyond from the moment you step in the riad. Cannot say enough how helpful and friendly they were. Helped us organize onwards transport to imlil as well. The location is really great. The main riad is very beautiful, with lots of little cozy side spota. In general, great value for money in a great location with amazing staff!
Cons: The riad is relatively busy- they have four different buildings and it is quite popular. If you are looking for quiet and intimate, it might not be this place. That said, they gave us the top room at one of the secondary buildings - we had our own private terrace and quiet space. Worked out well!
Ella
2 years ago
7.0
The staff was friendly and helpful, breakfast was great on the rooftop terrace, location perfect for exploring the medina.
Cons: The beds were not particularly comfortable.
Jill
2 years ago
9.0
staff were extremely accommodating, lovely stay. good location, very positive experience
Cons: WiFi wasn’t working in the rooms very well
Morrone
2 years ago
10.0
Three things are what made Karmela a fantastic place for us. 1. The service we received from everyone in the hotel was OUTSTANDING, it went far and beyond our expectations. 2. The location is VERY good. 3. Breakfast is great! I went there with my wife, and arrive at 2am. Riad Karmela arrange a taxi for us and prepaid it, and when we arrive at the taxi stop, there was someone from the riad waiting to take us from the taxi stop to the riad at 2AM! (because the riad is in the middle of La Medina, where taxis can not enter). Amazing place, will definitely go back.
Cons: The heat made a bit of noise, but nothing out of the normal. It could be improved though, but I'm being picky because to be honest everything was terrific!
Hugh
2 years ago
9.0
Ana
2 years ago
9.0
The staff was friendly and very helpful. They organized an airport shuttle for us in both directions, they gave us a map with explanations and directions about all the relevant sites to visit. The Riad is a lovely, cozy, and relaxing place, and yet in a center of a buzzing town.
Bartlett
2 years ago
10.0
the decor the comfort and the staff
Simone
2 years ago
5.0
dinner ambiance at Riad Karmela
Cons: I booked Riad Karmela but once arrived was booked into Riad Karmela Princess. I pointed this out but was told a bunch of roads were all owned by the same company and 'it was ok' . Our room was not what I booked, The bathroom was extremely dated. It felt like a hostel, very noisy, voices until late coming up through atrium. So if you like huddle and bussel this might be ok for you. The decor was also extremely cluttered but if you like a more bohemian vibe this might work.
Mike
2 years ago
10.0
Bartlett
2 years ago
9.0
Alison
2 years ago
9.0
very friendly staff, great location, good breakfast.
Juan
2 years ago
3.0
Norma
2 years ago
10.0
Iris
2 years ago
10.0
Kerensa
2 years ago
7.0
Beautiful roof terrace, room was clean.
Cons: Very loud, room was over the breakfast and restaurant. Jacuzzi was out of use. Shower was not good at all.
Pranesh
2 years ago
7.0
The location of the property just perfect for riad experience. Staff was very welcoming and very friendly. They have never say no kind of attitude. Kitchen team also very accommodating, literally adjusting recipes according to your need and taste.
Cons: They don’t have any entertainment programs to keep kids engaged. So kids may not like this riad setup. All the pictures posted on website are from riad karmela which different from riad princess karmela. They should advertise all karmela riads separately.They shouldn’t surprise clients allocating different riads at last minute. Breakfast option very basic and simple and bit slow. They should be very quick.
Arlene
2 years ago
10.0
What a wonderful experience. Beautiful Riad. Exceptional customer service. There wasn’t anything that we ask for that wasn’t accommodated. Met us at our drop off point in the Medina and escorted us & our bags through the maze to reach the most peaceful & beautiful court yard. My husband required a prescription filled, and although it was Sunday & most pharmacies were closed, the front desk sent a man out & got it filled - no problem. We wanted to watch the World Cup - no problem - they escorted us to a Riad with a big screen. All in all, a wonderful experience. Thank you.
James
2 years ago
10.0
Emilce
2 years ago
8.0
The patio, breakfast, room
Cons: The bed, not very comfortable
Lita
2 years ago
10.0
The staff were amazing, very helpfull and accomodating esp those at the front desk!! The RIAD is tastefully furnish, clean n making one feel truly at home. Dinner was very good...just like home cook esp tangine chicken with quince Will come back again.
Cons: Nothing
Anonymous
3 years ago
9.0
location
Sakil
3 years ago
3.0
The staff at the reception and the cleaning crew were very nice.
Cons: The manager/owner not so much Room facilities were lacking and not worth the money paid. Breakfast poor.
Helen
3 years ago
8.0
Srikar
3 years ago
9.0
Lucy
3 years ago
9.0
Beautiful place. Staff were excellent
Cons: My room was directly below the kitchen area so was quite loud first thing in the morning (before the breakfast service) and after the restaurant closed in the eveninf
Lissette
3 years ago
10.0
Yassine
3 years ago
5.0
Maja
3 years ago
10.0
Very nice staff, we were 5 female friends and safety instructions were very usefull.
Maria
3 years ago
10.0
Karolina
3 years ago
10.0
Riad Karmela offers beautiful and unique rooms- it's like staying in Aladdin's cave. Staff is super kind, welcoming and very helpful. Breakfast on the rooftop terrace is great for starting a day. Located right in the middle of Medina of Marrakech, which was exactly what we were looking for. Despite the busy location, Riad Karmela is peaceful and quiet- my friends and I called it an oasis of peace. I'll definitely recommend it. I absolutely fell in love with this place!
Tea
3 years ago
10.0
The friendly helpful staff, the location, the cleanliness, everything was exceptional! Everyone was so thoughtful, helping us to get to know Marrakech and going out of the way to make our experience a great one. The hammam spa with Fatima was wonderful and just what is needed after a long day in the busy medina. The terrace view especially was lovely and the location ideal for sightseeing and shopping. Would definitely stay here again!
Leonie
3 years ago
9.0
Good service
Sabrina
3 years ago
10.0
Riad Karmela is a gem in the Medina close to the vegetable and spice markets. A very good base to explore all the attractions in Marrakech. They made me feel so at home and I very much enjoyed my stay there. With the hidden beautiful courtyards it is an oasis amidst the hustle of the old town. You can book tours and transfers directly with them which is very convenient. My room was fantastic by the way.
Lori
3 years ago
9.0
Jennifer
3 years ago
10.0
Xuemei
3 years ago
8.0
Cons: You booked this RIAD and they told you everything is ready but when you arrived they said no twin beds and transfer you to the neighborhood RIAD run by the same boss but the style of the building and room is different. Nothing serious but maybe could be improved.
Sanja
3 years ago
3.0
Chloé
3 years ago
8.0
location is quiet and hidden from the busy part of the city.
Cons: though welcoming was warm and helpful it does take a bit of time to wait.
Ian
3 years ago
10.0
Xuemei
3 years ago
7.0
the yard is cozy and comfortable. the staff nice.
Cons: for the third night here they said they could not charge me through Booking and ask me to pay by cash or card. we chose card and an extra of 3% was charged.
Adelina
3 years ago
10.0
Starts From
$148.00 / night
10,derb el ferrane azbezt Marrakech, Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Why Book With Us
Expertise and Experience
Tailored Services
Comprehensive Planning
Client Satisfaction
24/7 Support
Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com