InsiderInns - Get Closer to the Dream

Naima

4 days ago

10.0

Een prachtige Riad zorgvuldig ingericht een kasteel uit een sprookje . Kamers zijn ruim . Het Restaurant is zeker een aanrader een van de beste Marokkaanse keukens

Cons: Opletten bij het er naar toe rijden navigatie geeft niet altijd de goeie route 😉

Abu Abdulaziz M

4 days ago

10.0

جميل ونظيف وهادئ

Renato

5 days ago

8.0

Ok

Cons: Servicio podría ser mejor

Abdulmoneam

6 days ago

4.0

Maki

4 weeks ago

10.0

Seaside36613886656

1 month ago

10.0

The best place to visit. I recommend that. You can enjoy wonderful cocktails. You can order drinks by your choices and also enjoy the beautiful sight on the roof top. It is the best place in the city of Fez.

ZHENYU

1 month ago

8.0

悠久的历史建筑，整体很暗雅的风格，室内比较幽暗，房间的风格也是很有历史的感觉，早餐的天井和露台比较亮堂。整体符合小型精品酒店的调性，早餐还不错的。

Cons: 员工从办理入住到离店整体都比较严肃，没有微笑，也谈不上傲慢，但整体比较冷淡，提出要求可以回应，但不是那么热情和主动。餐厅的员工会好一些。设施方面相对老旧一些，窗帘和一些软装感觉挺旧了，卫生间等位置局部有灰尘，打扫不那么细致。

816le_nb

1 month ago

10.0

Best cocktails and view on Marroco (obviously in Fes)... You have to taste the creations of Elhir Anouar @anouar_el_hir. The rooftop is the best we found, the hotel and restaurant below are fascinating, we would like to know them before.......

Lorenzo

1 month ago

10.0

Tutto

Cons: Niente

Z1211MVnicoler

1 month ago

10.0

Anwar is a FANTASTIC bartender. His creativity with making drinks surprised us every time. The views were amazing, at all times of day. This is a great spot to beat the heat or enjoy your evening. Best bartender in Morocco for sure!

lynlitvack

2 months ago

8.0

Beautiful setting excellent food. Breakfast was ample and in the beautiful courtyard. Dinner was excellent also in courtyard. We enjoyed the swimming pool several times and we nice to use in the heat. The room was lovely but bed was a rock and late in evening you could hear the loud talking in the courtyard. The location is excellent and attentive staff.

Shigeyasu

2 months ago

10.0

旧市街内で、メインストリートのセビーラ通りまでのアクセスが良く、観光に最高でした。リアドの施設は、本当に美しく、スタッフも親切で、居心地最高でした。レストランは、雰囲気、料理とも素晴らしかったです。

Cons: 特になし。

H7410FBmarcb

2 months ago

10.0

Access to hotel through winding streets. Hotel is on completely restored road. Wow. Room was magnificent. 2 level suite with 20’ comings and beautiful bathrooms. Had great massage plus Hammam in spa. Skip the small pool but MUST go to roof top bar. Stunning views.

MSoussi

2 months ago

10.0

My family’s stay at this Riad was beyond memorable. All the 4 of us loved every detail of the Riad. The staff couldn’t be more professional or nicer and to name a couple Anwar and Aya. The location was perfect allowing us to access the Old Town as was the rest. The decoration was breathtakingly beautiful and authentic. We were upgraded to an amazing room on the roof top. Breakfast,the bar,the dining were excellent. Would highly recommend it to everyone visiting Fez.

solyluz

2 months ago

10.0

A real gem of a riad well located for walking to the souks. Our driver dropped us off at a gate and the riad staff walked us to the riad reception. It was a short but complicated walk initially but once we memorized the 'right right left left right' directions it was easy to navigate. The riad was very upscale. Room was spacious and comfortable. Reception staff were always friendly and helpful. The restaurant had great ambiance. Both breakfast and dinner were superb.

Kevin

2 months ago

10.0

Andrea Francesco

2 months ago

10.0

Hervé

2 months ago

10.0

Toute l’équipe est au petit soin. Le directeur général de l’hôtel est venu nous saluer lors de notre arrivée. Pendant tout le séjour, un service professionnel, une restauration de très bon niveau.

ewanm266

3 months ago

10.0

Amazing view, food is fantastic, superb drink selection served by incredibly friendly staff. Anwar made us feel right at home. Thank you ❤️

Ludivine

3 months ago

10.0

La décoration est fastueuse et bien dosée, le personnel est au petit soin, le petit déjeuner est délicieux, l'emplacement parfait.

Pedro

3 months ago

10.0

Stephane

3 months ago

9.0

Très jolie Riad. Le personnel est charmant et la chambre très belle.

Cons: La nourriture est un peu chère pour la qualité. Quelques points d’entretien à revoir.

mrOualiD

3 months ago

10.0

the riad soo cool i loved the terrace was panoramic view and also the food so cool the gastronomy so delicious. I had the drink with the invitation for free and don’t forget we are two person and we cost 400 dirham and also the enter we give it drink for free and the food we are making its reservation to make gifts great things like burger with great salad by caviar and cheese but I had only small problem does not give it to me panacota and that is all I love it this place guys I recommendation that place it’s beautiful Riyadh beautiful place. Everything was perfect. The service was good thank you so much for everything.

sandonini

3 months ago

10.0

Simone

3 months ago

10.0

Tutto riad splendido e ben tenuto, curato in ogni dettaglio personale attento e gentilissimo

Cons: Niente

N7844JZtaylorr

3 months ago

10.0

Absolutely AMAZING experience at the rooftop bar. Incredible service from Anouar and Mehdi. They were both so attentive and welcoming. Anouar made us his signature cocktail (incredible - definitely ask for this!). We didn’t need to ask for anything, they were already ahead of the game. 10/10. 5 star service - made our night in Fes one to remember! ☺️

Camila

3 months ago

10.0

Small luxury hotel with beautifully decorated rooms and interior. Friendly staff and specially Zahra who made all arrangements for guides and chauffeur for us. I highly reccomend.

wanderlustw2023

3 months ago

10.0

This riad was stunning, the details are amazingly aesthetically appealing, the stained glass windows gave the most stunning reflection when the sun was shining in. Our room was also beautiful with many small Moroccan touches. The bed was comfortable with different types of pillows which I really appreciated. Our room had delicious Moroccan cookies and dates. What i really loved was our bathroom, it had black soap and clay, I really did want to try this before purchasing, riad Fes gave me the chance. We were welcomed by Anwar who greeted us with sparkling wine and Moroccan nibbles. He provided us with good information on Fes. The staff service is excellent at riad fes. Anwar and Maha were very hospitable. You must try the Moroccan Rose cocktail made by the barman Abdul, it probably was the best cocktail Iv had. The breakfast was also delicious, there is a continental buffet, and you can also order hot breakfast too which was included in our stay. I really did appreciate the porter Abdulraq. He was helpful with our luggage, our car was parked quite far.

Sheree

3 months ago

10.0

This riad was stunning, the details are amazingly aesthetically appealing, the stained glass windows gave the most stunning reflection when the sun was shining in. Our room was also beautiful with many small Moroccan touches. The bed was comfortable with different types of pillows which I really appreciated. Our room has delicious Moroccan cookies and dates. What i really loved was our bathroom has black soap and clay, I really did want to try this before purchasing, riad Fes gave me the chance. We were welcomed by Anwar who greeted us with speaking wine and Moroccan nibbles. He provided us with good information on Fes. The staff service is excellent at riad fes. Anwar and Maha were very hospitable. You must try the Moroccan Rose cocktail made by the barman Abdul, it probably was the best cocktail Iv had. The breakfast was also delicious, there is a continental buffet, and you can also order hot breakfast too which was included in our stay. I really did appreciate the porter Abdulraq. He was helpful with our luggage, our car was parked quite far.

965hussein

3 months ago

10.0

We stayed at the Riad Fes - Relais & Châteaux for a short two-night visit to the old city, and it was a truly lovely experience. Despite the summer heat, the riad provided a cool, peaceful, and relaxing retreat from the vibrant streets of the medina. We were kindly upgraded to a beautiful suite, which made our stay feel extra special. The riad itself is stunning, with classic Fassi architecture, intricate tilework, and a serene atmosphere that reflects the spirit of traditional Fes. A real highlight of our stay was dinner at the hotel’s Gayza restaurant. The food was absolutely delicious – rich in flavor, beautifully presented, and made with care. The service was just as impressive: warm, attentive, and genuinely hospitable. As a family with a three-year-old child, we were also grateful for how welcoming the staff were. While the old city may not be the easiest place for young kids, the riad itself made us feel very comfortable and supported throughout. Highly recommended for those looking to enjoy the charm of Fes in a refined, authentic, and family-friendly setting

W4311FYmichaelj

3 months ago

10.0

Riad Fès – Relais & Châteaux is one of the finest places I’ve ever stayed. From the moment you walk through the doors, you’re immersed in a world of refined luxury, historic beauty, and top-tier hospitality. The riad itself is stunning – elegant courtyards, ornate tilework, and a rooftop terrace with sweeping views of the Fès medina. The ambiance is classy, serene, and timeless. The service was impeccable, and Anouar deserves special recognition. He brought an incredible level of care and sophistication to everything he did, from warm hospitality to crafting cocktails that would rival NYC institutions like The Dead Rabbit or Employees Only. Each evening was elevated by his presence and talent. The spa and pool offer a peaceful retreat, and the restaurant delivers beautifully executed Moroccan cuisine in a stunning setting. Every part of the experience felt thoughtful and seamless. Traveler tip: Be sure to call ahead before your arrival – you can’t drive directly to the riad. There’s a nearby area where you can park briefly to unload, and the staff will graciously assist you with your bags. It’s all part of the smooth, welcoming experience that makes this place so special. If you’re visiting Fès and want a stay that blends luxury, authenticity, and heart — Riad Fès is the one. We can’t wait to return.

Maaz

3 months ago

10.0

Gorgeous property with exceptionally helpful staff. They made us feel right at home from the start.

Patrick

3 months ago

9.0

Farah

3 months ago

10.0

Jakob

4 months ago

9.0

LORI

4 months ago

2.0

Beautiful hotel. Service sub-par and no where near the level expected from a Relais Chateaux

Kate

4 months ago

10.0

Stunning riad in an excellent location in the Medina. So much to love about this hotel - luxurious but intimate, welcoming staff, courtyards, gorgeous restaurant setting and lovely rooftop bar and terrace. Not to mention the pool, which was the perfect on a very hot Fes day.

Cons: Whilst there is a small elevator, small steep staircases within the hotel seemed unavoidable. Didn’t bother us but good to know.

Robert W

4 months ago

8.0

First rate solid gold

357lesleyl

4 months ago

10.0

One of the most beautiful, serene, welcoming and hospitable hotels I have ever visited. The staff could not be more accommodating; the rooms are spacious, beautifully decorated and maintained and the facilities are top-notch. Sublime.

LoreShiMiami

4 months ago

6.0

Beautiful. Looking back I would never stay in a hotel in the Medina. Super noisy. Weird set up. Service was extremely slow. Housekeeping lacking. They care. Just can’t step up. Koby is beautiful and the may serve the most insane cookies with the tea.

Amna

4 months ago

10.0

Every thing was perfect

Cons: Nothing, as a suggestion to increase the menue of the room service

Takuszewicz

4 months ago

10.0

Natalia

4 months ago

9.0

Rohit

4 months ago

9.0

Lovely Riad, great location, great room. Sumptuous breakfast

Cons: The reception staff could have been less curt and more welcoming at check in

Sanjay

5 months ago

7.0

Haberman

5 months ago

6.0

It’s a spectacular building with an amazing restaurant and good service.

Cons: Unfortunately, it didn’t meet the expectations for a Relais Chateaux. For example, the lobby was diffused with an overpowering orange blossom fragrance that made lingering impossible for anyone. Also, the bathroom’s shower drain remained semi-clogged after numerous requests to correct.

Dominique

5 months ago

10.0

Wonderful, luxurious stay in the heart of the Old City of Fes. The staff was exceptional in every way. By dinner of our first day we were recognized and addressed by name. Nothing appeared to be any trouble. The Riad was spotlessly clean and well maintained. The dinning options were satisfying and ordering off menu was available (within reason). The front desk was helpful in arranging, city tours, drivers and guides. I would definitely stay here upon a future visit to Fes.

Sinigaglia

6 months ago

10.0

marielabm32

6 months ago

10.0

What a FABULOUS riad near so much in Fez. It is stunning - the rooms, the pool, the restaurant, the rooftop, all amazing!!!! We’ve loved every second. We want to give a special shout out to Anouar our server/bartender who was so kind and brought the exact vibes we wanted during our stay. Highly recommend to everyone who visits!

Abdallah

6 months ago

10.0

Stephanie

6 months ago

9.0

The features of this luxury riad that were wonderful included: = Location was excellent; walking distance to the old medina and central to restaurants in Fez = Courtyard restaurant was stunning with authentic berber musician = Zellige tiled floors in courtyard, lobby and bathrooms with stunning stain glass windows

Cons: The rooms could be brighter as they were a bit dark, and like many Relais & Chateaus we have visited around the world, the rooms are a bit dated.

Anna

6 months ago

7.0

Rooftop terrace was nice.

Cons: There were some repairs right next to our room until late evening. There were no promised view from our deluxe room.

aliceinherworld

6 months ago

6.0

The restaurant is really nice. Elevated Moroccan cuisine, perfectly balanced. The rooftop bar, on the other hand, is a nightmare. Poor service, slow as hell in making (extremely expensive) drinks and even bringing you the wrong orders. IMHO the view is absolutely not worth the 200 MAD and the headache the slow bartender will give you.

MMB1954

6 months ago

8.0

Nice hotel and comfortable rooms. Tucked away through some narrow streets but very impressive lobby and dining terrace. Staff on the whole very nice but I found the receptionist on departure stand-offish especially when I had an issue with my credit card. Overall a nice hotel but could do with some upgrading in the rooms and bathrooms. Restaurant was good for dinner and breakfast was OK

Simon

6 months ago

10.0

Great location. Nice people. Easy to communicate.

Cons: Nothing that I can remember.

Soheila

6 months ago

10.0

Absolutely beautiful property with most professional staff, specially Anvar at the restaurant provided us with excellent service and friendliest smile every night. Thank you for memorable stay Riad Fez.

Bright

7 months ago

10.0

It was absolutely amazing 😍

Cons: Sweet ice 🍨 and yogurt juice 🧃

Marina

7 months ago

9.0

It is beautiful beyond our expectations

Cons: We were not informed by the property (even though I called the property a day before and the day of check in) that there was no way to drive up to the property. So getting to the property was more stressful that it should have been.

KatWomanNYC

7 months ago

10.0

The Riad is gorgeous and the staff is very attentive. We were only a short walk away from the parking lot and they send staff to assist with luggage. We only got lost once. lol Walking into the riad was an immediate jolt into elegance from the tiny streets outside. We loved the decor and the grandeur of it all. We had dinner at the restaurant one evening, which was wonderful, in additon to the included breakfast each morning. The bathrooms in the public area by the restaurant are also beautiful. They reminded me of a wedding venue. They have a rooftop bar. We used the pool and the fitness center but not the spa. We also used room service which was quick and accomodating when they were out of the fish dish that I wanted. They replaced it with a fish entree from the dinner menu. I could not figure out how to work the shower which was too hot to use. Maintence came to fix it while we were out. I thought I had scratched myself in my sleep but it turned out to be bug bites on my right arm that became a bit red and itchy. I never did find and kill the bug that bit me but I had left the window open for a lengthy period when looking at the view of the pool. Keep the windows closed.

Stephen

7 months ago

8.0

Zein

7 months ago

8.0

Great location. Service was not that great

Zein

7 months ago

8.0

Great property. Service was ok.

Alaa

7 months ago

10.0

Non availability of parking or handling the parking requirements, they should arrange to pick up the cars from the guests and parked somewhere

VictorK696

7 months ago

10.0

The Riad is amazingly beautiful, decorated with the upmost taste and attention to detail. Ahmed (i believe this was his name) at the Front Desk as well as every person in the hotel is attentive and offers great service. The restaurant is in an amazing setting. Also, the location is great - in the Medina but only about 6 mins from where you leave your car/taxi since you cannot drive up to the hotel. But staying in the Medina in this Riad will give you the feeling you want in your vacation to Fez.

Nazv9

7 months ago

10.0

This Riad makes you feel like you have gone back in time and are experiencing luxury of hundreds of years ago with incredibly beautiful space, rooms, decorations, spa! Food was excellent. Highly recommend it for travelers ti Morocco and Fes

Khaled

7 months ago

8.0

Michelle

8 months ago

8.0

Difficult to find with little signage. Shower drain clogged Staff could be friendlier. Water pressure was excellent! Breakfast was good Toiletries brand were great!

James

8 months ago

10.0

Jassim

8 months ago

10.0

The room was spacious and has a view on Fes and Riad. Really enjoyed the dining in the riad?

Cons: Nothing

scarbaeh

8 months ago

10.0

My stay at the Relais & Châteaux hotel in Fez was an oasis of tranquility. The serene atmosphere and impeccable service created an unforgettable experience. The hotel's peaceful ambiance allowed for true relaxation. A heartfelt thank you to all the staff for their exceptional hospitality and for making my stay so wonderfully quiet and restorative. Your dedication to creating a peaceful haven is truly appreciated.

Peggie

8 months ago

7.0

Edwards

8 months ago

10.0

Stunningly beautiful

SZFtravels24

8 months ago

10.0

Breathtakingly beautiful hotel. Amazing staff!!! On arrival we were greeted with drinks and asked to sit in the beautiful lobby while they prepared our rooms. The hotel and the restaurant were so incredible that we didn't even bother going anywhere else to eat. On our last day, we had a very early flight and the staff were kind enough to prepare take away breakfasts for us. In short, whatever image one has of an incredibly luxurious Riad, this place surpasses it. Can't wait to visit again.

Ladan

9 months ago

7.0

Chafika

9 months ago

10.0

Service and the food

Michael

9 months ago

10.0

Roxanne

9 months ago

10.0

Riad Fes is a gorgeous property with Moroccan architecture and decor at its finest; it perfectly combines unique character and luxury. The rooftop has beautiful views of the city and Rif mountains. Anoüæŕ was a great bartender and server who was so happy and helpful. He went above and beyond to make us comfortable. We really enjoyed the Andalusian music at dinner and the musician Bernise was very welcoming. We recommend trying the eight Moroccan salads at the Restaurant Gayza. The Valentine’s Day rose petals, Fez traditional hats, and heart-shaped pavlova and chocolates were very cute for celebrating. They easily coordinated day tours and excursions for us. We were confused by the light switches in the room and the luggage service was delayed but were minor inconveniences. Most guests were American as well. All in all, it was a wonderful 3-night stay in Fes!

Ochoa

9 months ago

10.0

reina773110

9 months ago

10.0

Amazing design! Friendly and extremely responsive staff (Special thanks to Hasan and Yousuf!), delicious food. The room was a bit outdated, but it doesn't really ruin the impression. We've been here in February, the air conditioning saved us from cold here, the water was a bit cold too, however, if you wait 1 minute, it will warm up.

liamlav

9 months ago

10.0

Wonderfully elegant riad, beautifully restored. The multilingual staff were attentive and kind throughout. Food in the dining room was excellent - we stuck to Moroccan, but there was also French cuisine. We had a great experience in the hammam, and enjoyed the small pool and small gym. Most exquisite were the central courtyard, covered and beautifully decorated, and the rooftop deck, with a small bar and an expansive view of Fes. Shukran, we hope to return.

Omar

9 months ago

10.0

Amazingly beautiful Riad. Wonderful details and gems in every corner. Resturant was very good. Wonderful and helpfull Staff .

Cons: Parking was a bit of a challenge in the public garage / open yard.

Reem

10 months ago

10.0

Location , friendly and helpful staff , beautiful property

Louie

10 months ago

10.0

In offered one night coupon however I stayed 2 nights

814balas

10 months ago

10.0

Riad Fes was a dream. To enter the hotel is to be transported to another world. The decor is simply stunning. Our room on the top floor with a private terrace overlooking the Medina was well appointed and gorgeous. But most of all service (especially by staff in the restaurant) was outstanding. We had the best vegan dinners and breakfasts of any hotel we stayed at over our 10-day trip to Morocco. Everything was delicately spiced, colorful and very tasty. Moroccan hospitality at its best.

Evelyn

10 months ago

10.0

Laura

10 months ago

10.0

Where do I begin than with the concierge Nicolas as well as his extremely brilliantly chosen front staff who were some the greatest I have ever encountered in 25 years luxury travel. What an amazing team both front desk, recommendation for day guides and the Spa we fully took advantage of booking daily massages wit the masseuses and the luxurious Hamman experience that makes one feel like a Moroccan princess out of the fairy tales. The Maroc Maroc beauty treatments were luxurious and very high end as one who travels the most luxurious spas worldwide. The breakfast was absolutely amazing and while we were burnt out of fine dining the Terrace Bar served exceptional light American fair that we ate there 5 out of the 6 times on the roof since my American husband was missing American baby sliders after 12 Moroccan spicy food. The lamb burgers the drinks and the amazing bartenders on the Roof top bar with a view of a lifetime was an extraordinary experience at less than 30 dollars each that was a steal with that amazing once in a lifetime view. We were treated like royalty and when we decided to extend our stay and scrap the camel desert tour we luxuriated two more days in their Spa which stole the show. The hotel is gorgeous; food exceptional with Michelin star trained chef. We will come back again just to visit the hotel and Spa. Luxurious and sexy stay but then again, it was our honeymoon

Cons: Nothing to change.

Alexander

10 months ago

10.0

This hotel was one of the most gorgeous properties I have ever stayed at. It’s hard to overstate how beautiful it was inside the hotel and the rooms. The staff was more than welcoming and remembered us immediately. The food offered by the hotel was phenomenal, really providing a taste of Morocco. They offered to set us up with a licensed tour guide to take us around the Medina. Everything was immaculate and would stay here again! The only downside was the Spa didn’t seem accommodating to booking after arrival

Aditi

10 months ago

10.0

Christopher

10 months ago

10.0

Just off a busy street of souks, down some quiet alleys, this riad starts gives a very unassuming impression that is quickly subverted once you pass through its door into the palatial lobby. In comparison to other Moroccan cities, the riads of Fes have a grander feel with high, reaching ceilings, but this is above and beyond the others I have seen, with luxury in every detail. The space itself was beautiful, the room we had was lovely (pics in the listing are accurate). We made use of the hammam and spa services and would recommend those as well. Sitting in the common area after our massages, drinking tea while the impossibly long, light curtains swayed gently in the air currents was one of the most relaxing experiences in recent memory. While we didn’t eat there for dinner, we had drinks at the bar on the roof for sunset and by the fountain in the evening and if you’re through exploring the city, these are great options to unwind. All in all, we were incredibly impressed with the riad and would stay again in a heartbeat.

Fatima

11 months ago

10.0

Lovely property and very kind staff

Lucy

11 months ago

10.0

Wow what a beautiful riad! Great location and beautiful space and amenities. Service was wonderful as was dining.

asim

11 months ago

10.0

Beautiful property that is amongst the very best

Curtis

11 months ago

10.0

Riad Fes is opulent. Everything about this place is amazing. Staff very kind and accommodating. Facilities are a marvel, really a breathtaking place. Best place I stayed during 2 week visit across Morocco (and I stayed at some very nice places)

Cons: That I had to leave

Xue

1 year ago

9.0

Beautiful and quite oasis

Cons: The service and choices of breakfast need to be improved.It a kind of regret to sit in the beautiful courtyard and can not find good food except unhealthy sweets.

Morena

1 year ago

8.0

Comfortable, quiet with a great rooftop

Cons: No lift

Neil

1 year ago

10.0

Kanwal

1 year ago

10.0

A beautiful Relais and Chateaux property! Accommodating and helpful staff. The best Moroccan food we’ve tasted.

Anne

1 year ago

10.0

Mark

1 year ago

10.0

Riad Fes was outstanding in every way. The service, room, food, pool, terrace bar overlooking the Medina, and location were all perfect.

Cons: Nothing, it was perfect.

Meggin

1 year ago

10.0

Riad Fes is an absolute gem. The property and rooms are gorgeous, refined, elegant. Don’t miss sunset at the rooftop bar. Staff was wonderful, and the food was excellent. Highly recommend.

Verified traveler

1 year ago

8.0

Needs improvement. Staff is not so friendly. Breakfast is poor.

Elizabeth

1 year ago

10.0

A

1 year ago

10.0

Kimberly

1 year ago

10.0

A beautiful hidden Riad behind the city walls.

Christina

1 year ago

10.0

Beautiful interior, great service

Steven

1 year ago

10.0

Davita

1 year ago

10.0

Wonderful staff, palace like hotel and restaurant with beautiful food and music

Carla

1 year ago

10.0

Location, beautiful property, great quality of food.

Cons: Rooms a bit dark.

Darren

1 year ago

10.0

This was an exceptional hotel in a beautiful city.

Cons: There was nothing not to like!

Aaliyah

1 year ago

10.0

Abdus

1 year ago

1.0

Emily

1 year ago

8.0

This hotel is lovely and lives up to all the hype from the other reviews. The space is gorgeous. Staff is nice and friendly. Plenty of good things to say there. Generous welcome and breakfast offerings. That said, we had an issue with cockroaches in our room throughout our stay. The staffs response was mixed when alerting them. Some seemed shocked and some seemed “yeah, it’s hot this time of year, it happens”. They sent housekeeping on both occasions and were overall apologetic. Just something to be aware of.

Frank J

1 year ago

10.0

Fantastic and luxurious.

Shahab

1 year ago

10.0

Samar

1 year ago

10.0

Jean-marc

1 year ago

10.0

Omar

1 year ago

10.0

Really great place

Patricia

1 year ago

10.0

Patricia

1 year ago

10.0

Ji

1 year ago

10.0

Luxury place out of expectation

Cons: Can’t find room for 2nd night

Kelly

1 year ago

10.0

The riad was beautifully appointed. Our room was private, spacious and very clean.

Cons: A lot of steps within the property

Pruthvik

1 year ago

10.0

Stayed on the room in the upper floor overlooking the courtyard restaurant. Beautiful property, 10/10 for the aesthetics.

Stephan

1 year ago

10.0

Bello

1 year ago

9.0

Nice cozy hotel

Cons: I booked a junior suite based on the photos in booking.com but it seems the suites are diffrent and didn't get what I booked at

Christian

1 year ago

10.0

Rubaba

1 year ago

9.0

Julie

1 year ago

4.0

This property IS beautiful. However, due to our status with Expedia, we should have been offered a room upgrade. The one we were in was dark and small. The worst part by far, was the fact that there was no alcohol being served. We picked this place because of the rooftop bar overlooking the city and due to Ramadan they wouldn’t even allow guests to drink (which was not an issue at any other hotel we stayed at in Morocco). I think for the price, this should have been told to us prior to check in because we would have opted to stay elsewhere. We had a few things organized through the hotel, everything was a half hour to an hour late. And getting here if you are driving is NOT easy. Google maps will tell you it can get right there but it is in a walking only zone. The chaos caused a lot of stress. I have been at other hotels where if this is the case they message you ahead of time with parking instructions and coordinate a time so that they can meet you to help with bags. The staff here WAS very helpful and friendly and we had no issues with them at all, they were lovely but this is just not the standards we expect from a Relais & Chateaux

Dmitry

1 year ago

6.0

Good location

Cons: The room did not have working A/C - it required fixing after we arrived. The room was furnished with used coffee pods that we had to replace after several requests. The gym equipment is generally old - the gym had one brand new treadmill, but the elliptical and the bike machine were too old to function properly. We had to cut our stay short by one night (for other reasons, nothing to do with the hotel), we settled the bill the night before departure, only to be met by a request at 5:30am on our departure from the front desk to pay the taxes for the night we were not staying, which we refused (because we were not staying that night). The whole thing could have been handled more thoughtfully.

Jyoti

1 year ago

10.0

Amazing location in the medina that is easy to get back to after getting lost in the medina

Riley

1 year ago

10.0

Absolutely beautiful and excellent service!

Haroon

1 year ago

10.0

Breakfast was exceptional and it felt more like being treated in a Michelin Star Restaurant. Very much impressed with the quality of food and presentation. The entire Riad is exceptionally beautiful with emphasis on privacy and never felt being in a hotel. Got upgraded to Calife Suite with private patio. No doubt, the best place to stay in the entire Medina of Fes !!! Rooftop bar was definitely a treat.

Cons: Everything was perfect, from courteous staff at the front desk to restaurant team, all the time being treated like a royalty.

Injela

1 year ago

3.0

Highly maintained modern property with Moroccan architecture. Good breakfast and facilities

Cons: Staff was good but for a property that is in the middle of nowhere their kitchens closed at 10pm. We arrived on a late flight and they didn’t even offer to make us anything. We had to ask them to get us something from outside. They also didn’t offer to drop us to the next Riad who didn’t have any porters . Felt that staff was doing bare minimum to keep things going

Diana

1 year ago

10.0

Amazing Riad, service was impeccable. The road itself is architecturally beautiful. Good food

Felipe

1 year ago

10.0

John

1 year ago

10.0

Everything was perfect. The room was beautiful, food was great and so was the service

Luke

1 year ago

10.0

Smith

1 year ago

10.0

This place is absolutely amazing! A wonderful little oasis tucked in the medina of Fez. The rooms are tasteful and unique and do not sacrifice anything on comfort. Rooftop and breakfast buffet great as well!

Angela

1 year ago

10.0

This was one of the best hotel experiences I’ve ever had. The facilities and the staff were exceptional. I will definitely come back.

Angela

1 year ago

10.0

This is a beautiful hotel consisting of three historic riads. It is very close to the Blue Gate of the Medina, making it easy to get to taxis and around Fes. The staff at Riad Fez were wonderful. I truly hope to return.

Jia

1 year ago

9.0

David

1 year ago

9.0

Breakfast nothing special but Dinner was the best we have had duringour visit and should not be missed.

Nayef

1 year ago

9.0

Mohamed

1 year ago

8.0

Attentive and friendly staff, beautifully decorated

Cons: Breakfast choices, bathroom had an unpleasant odor and position of the toilet seat near the shower.

Osama

2 years ago

9.0

Verified traveler

2 years ago

10.0

The stay at the hotel was incredible, we loved every minute. The facility is beautiful, the rooftop is fantastic, and my partner loved the pool! Would love to come back. My only complaint is that they DRAMATICALLY underestimated the time needed to get to the airport and the shuttle was late. It was a domestic flight I recommend they tell everyone to leave two hours before.

Verified traveler

2 years ago

8.0

A gem of a hotel located in the medina of Fes. The dining staff is wonderful. Location is great. Rooms were very clean. Good breakfast and dinner, and lovely seating. The front desk staff could be more proactive and helpful as we had multiple communication issues with them, but overall our stay was very positive and would definitely recommend Riad Fes when visiting the city.

Nancy

2 years ago

10.0

The amenities were stunning, we made use of the pool, roof top deck and restaurant all in a one night stay. We had a misunderstanding at the restaurant but the manager took care of making it right for us without hesitation which was greatly appreciated. All the staff were lovely, always greeting us with a smile, hello and asking how we were doing. A special mention to Nezha and Amwas at the front desk who were especially kind on arranging transportation for us to the train station.

Cons: Nothing

Ellen

2 years ago

10.0

Desiree

2 years ago

10.0

So beautiful and the service was lovely. We loved the pool and the roof top bar.

Verified traveler

2 years ago

10.0

Can’t say enough good things about Riad Fes. The property is beautifully decorated , the staff is attentive but not intrusive. Everything about the Riad is about a peaceful calm oasis right in the hustle bustle of the oldest Medina in the world. We can’t say enough good things about the staff at the reception, they were so welcoming even though we arrived much earlier than our check in time and generously offered us tea and pastries. The view from the rooftop bar is amazing and not to be missed especially at sunset. This is the by far the finest property to stay in Fes.

Christina

2 years ago

10.0

Our room and the hotel Was spectacular.... However having to walk through an alleyway Was very scary... Our driver would walk us to our hotel through the alley. And the hotel staff was more than willing to walk us to where our driver was in the mornings..

Verified traveler

2 years ago

10.0

I booked standard room and requested as I saw in the photo to have sunny twin room . When I arrived I took twin room but u fourtunately terrible room not sunny and dark in the lower floor . I asked for another room and was given this room but requested to add more money . I refused to pay and requested upgrade and it was approved free of charge . Jamal joyed was amazing to help us talking to the management

Rano

2 years ago

9.0

Rana

2 years ago

10.0

This is by far my favorite hotel of all times. The design, the attention to details, the pampering, the staff, everything was out of this world.

Yafen

2 years ago

10.0

It’s for sure a gem in Fes

Tomoko

2 years ago

8.0

Riad was gorgeous and very beautiful. Restaurant and rooftop bar is amazing.

Cons: Some staffs are not trained to provide five star hotel service. To close the room door, you have to touch the card key, which is unusual, but the porter who showed us to the room didn’t explain it. So we had difficulty to find out how to close the door. I called reception asking for a wine opener, and was told to call the restaurant myself.

Nadia

2 years ago

10.0

geoffrey

2 years ago

10.0

Stunning riad - great way to experience the atmosphere of the Medina

Julia

2 years ago

10.0

Lovely luxurious riad, fantastic stay in fes, nice rooftop bar with an amazing view over the old Medina, wonderful restaurants, comfortable rooms, nice spa

Cons: Service (especially at breakfast) could be better, breakfast could be of higher quality and standard, pick up to the hotel was chaotic

Melissa

2 years ago

10.0

Everything was spectacular! Staff were excellent, room was beautiful, food was delicious and rooftop is fantastic.

Andrea

2 years ago

10.0

Incredible on every level! The food, ambiance and music were exquisite and the hospitality was impeccable.

Sebastian

2 years ago

9.0

Yotam

2 years ago

6.0

No way to reach the hotel by car, but they do a good job of sending folks over to help with luggage. Location is great. Rooms are huge and hotel is beautiful. However... the restaurant is mediocre and overpriced. Breakfast is mediocre too. Our room had no windows, which wasn't great. And last, we left my daughter's handbag in the room when we checked out and hotel staff must have taken it home, since they claim they didn't find it (after numerous phone calls and emails that were ignored.

Russell

2 years ago

9.0

Dumas

2 years ago

10.0

Abdallah

2 years ago

9.0

Brandon

2 years ago

10.0

Stephen

2 years ago

10.0

This was our 2nd stay in 3 days. This visit was the same as the first, perfect. Stayed within the Riad this time just to relax, and it was what we needed after moving around over the.last week.

Cons: Nothing.

Muge

2 years ago

10.0

Beautifully restored and tastefully decorated riad in the medina. The staff is amazing, very friendly, professional and giving personal attention. The swimming pool area is beautiful. If you go to Fes in the summer, the swimming pool is a must. The rooms are spacious and decorated with the best local materials, the tiles are amazing. Breakfast has a great selection of local fresh products. We visited other riads in Fes for dinner or lunch but none approached the perfection of this place. I wouldn’t stay anywhere else in Fes and I already long to go back.

Cons: Nothing, everything was perfect.

Stephen

2 years ago

10.0

From the quality of the rooms to the pool, dining area, and rooftop. This is an amazing place to stay. All the staff were very friendly and accommodating. We're returning for a 2nd stay today.

Sonia

2 years ago

10.0

The staff and property were fabulous

Alecia

2 years ago

10.0

Janel

2 years ago

5.0

Magnificent property, great location, fabulous terrace area

Cons: The front desk staff and GM. I was disappointed with the lack of communication from the hotel prior to arriving. I wanted to book a food tour on a particular day. It took 3 emails to get a response and that response was 100% in error as the day we wished to do the tour was a national Islamic holiday so everything was closed. On arrival I spoke to the concierge as to why the poor and slow advice? He was away sick and he deals with all emails. Putting this aside we were all (3 in our group) hot (44 degrees) and looking forward to a beer. As it was the eve of the Islamic holiday the hotel wasn’t able to serve any alcohol for 2 days, their advice. There were establishments that did so no issue there. On the day after the Islamic holiday, our friend was leaving and we arrived back to the hotel to have a final lunch only to be told still no alcohol was being served. Once again, no issue had we been given the correct information but we had a limited time for lunch and now we had to make other arrangements. A This is a Relias & Chateau property and would expect staff to know this. I asked if to speak to the GM . Well, he could only say it was government edict.. but he missed the point completely. It was incorrect advise from his staff and I requested he arrange a taxi, at the hotel’s expense to take us to another hotel. He said it’s to short a drive for a taxi. However having eaten there for the last two days I knew that to be incorrect. It was only 2-3 kms but all uphill and with one friend with luggage in 44 degree heat. Seriously!After a heated discussion, he agreed to reimburse (which they never did) the taxi fare (only a few dollars) . Most unpleasant and it could have been handled in with more diplomacy. Next morning he greeted us at breakfast restating the public holiday policy ( no understanding of poor communication) and offered us a drink that evening even though we were leaving the hotel that day.

Mohammed

2 years ago

7.0

Staff and decor was great

Cons: As a muslim, I think you need to make the hotel more appealing to muslim guests. So offer halal Hamaam packages (man to man) and also the food options need to emphasise halal a lot more as there was a lot of wine on the menu and you put wine in your food also so I would like that to be addressed because we were not always comfortable ordering from your hotel and opted to go to other places that did not serve alcohol at all.

Radnyee

2 years ago

10.0

Koichi

2 years ago

10.0

Martina

2 years ago

10.0

Great Riad in the heart of the Medina. Quiet and spacious rooms with a beautiful setting. The bathrooms are large and clean and modern. The room had very little light to read, but it was not a big problem. The restaurant has great food and the staff is great, friendly and responsive. The breakfast was included and was super good with everything you could ask for. The spa is amazing and has great treatments and a hammam. Overall a fantastic stay.

Jacinta

2 years ago

9.0

The Riad was in a fabulous location and beautifully decorated. The deluxe room was very comfortable. Really enjoyed our stay

Gunjan

2 years ago

8.0

the decor and the view from the terrace

Cons: the staff could have been friendlier

Louise

2 years ago

10.0

Frederic

2 years ago

10.0

BEAUTIFUL property, elegantly decorated with water features, friendly staff. Couldn’t have been better.

Cons: nothing

Jennifer

2 years ago

10.0

This hotel is stunning with a high-end luxury feel. We enjoyed the pool and roof deck daily. The staff booked us a Medina tour and that was also wonderful.

Issam

2 years ago

10.0

The suit was gorgeous The location is good The service was fantastic The restaurant was amazing

Ali

2 years ago

9.0

Luxurious and modern Riad at the heart of the Madinah.

Jenny

2 years ago

10.0

professional team excellent restaurant

Cons: Wi-Fi dropping out incessantly

James

2 years ago

1.0

Local artistic touch. Luxury look and over friendly staff

Cons: Not user- friendly set up in room e.g. no power socket at desk, ground floor curtain too small and high to function properly by hand, Octagonal shaped toilet seat very unergonomic to sit on; staff's customer service is well under professional training. Lack of efficient response to guest request. Hidden tax charge on bill opposite to tax included as advertised on the hotel's advertisement. Staff suggest guest to deal with booking.com instead of fixing the problem at their end. Glass roof leaking when raining.

David

2 years ago

10.0

Absolutely amazing! Stunningly beautiful property. Awesome staff! Friendly, helpful, and informative. Rooms are amazing!! Great dinner and breakfast was even better. Couldn’t ask for anything more. Highly, highly recommend!!

Jennie

2 years ago

8.0

Ousha

2 years ago

10.0

the place is amazing it’s outstanding about the interior and design staff were helpful and friendly you will enjoy every single Corner in the riad

Cons: maybe the breakfast has limited options of food

Selena

2 years ago

9.0

Sarah

2 years ago

10.0

The Hotel and its facilities are a design and architecture gem in a great position of the Fez Medina. Possibly one of the most stunning places we ever stayed at.

John

2 years ago

10.0

we had the best experience at the Riad Fez. First of all the property exceeded our expectations by a mile! we thought it was a regular high end Riad but this was exceptional ! the attention the staff gave us and their availability was unreal! Our Riad was out of a dream, the amenities were great and attention to details was always present. We would like to thank the manager Redouane and all his staff for making this trip an exceptional journey! I definitely recommend it!

Ashok

2 years ago

10.0

El

2 years ago

10.0

Alan

2 years ago

8.0

The property is exceptionally beautiful - a preserved traditional and luxurious world apart that is a joy to enter away from the more hectic areas of the Medina in which it is located. Food in the main (and largely outdoor) dining room and complimentary breakfast is excellent. Non-management staff throughout the property (door-opening, cleaning, spa, etc.) and particularly wait staff at dinner are lovely - warm, helpful, efficient, delightful to be around. The Rooftop Bar provides a nice alternative for sunset or later at night, and the pool in a totally different, modern courtyard seemed quite inviting (we were too tired from sightseeing to swim).

Cons: Room was attractive and comfortable (as was the bathroom), but exceedingly dark at night -- addition of a floor lamp would help -- and because our room faced into the beautiful outdoor dining court exceedingly noisy at night (as the bar and private dining room activities extended into early morning hours) and again in early morning. Management staff did not seem particularly warm, responsive or helpful. Although we were promised that the staff the next day after our arrival would address the problem of the room location, there was no follow through until we pursued it. Then, a manager informed us that the riad was fully booked the second night, and that we could be moved to a different room on the third night -- but again there was no follow-through by management the next day. A request to another manager for direction to a pharmacy that could provide the equivalent of immodium for a temporary stomach problem resulted first in a lecture that the hotel could not provide medication (OK, a language misunderstanding), then an offer to have hotel staff go and get some (declined because we were already on our way out of the hotel for the day), and finally with vague directions to one pharmacy that might be open (it was a holiday) and if not (it wasn't) would have information posted about the closest open pharmacy (undecipherable to a non-Arabic reader). A request to still another manager for direction to the Blue Gate resulted in sarcasm when I interpreted the response as including a segment where one must descend to the main Talaa Sghira street, even though I understood that the Talaa Sghira is concurrently ascending to the Blue Gate. Even the lovely offer of tea in the main court of the riad upon our arrival was handled in a less than fully gracious manner ("here's your tea; give me your passport"). Riad Fes is only about 92+% of what a Relais & Chateaux property ought to be, but I'd recommend it despite its shortcomings.

Khadija

2 years ago

9.0

The design

Cons: No parking available for riad guests

Sousan

2 years ago

10.0

Anonymous

2 years ago

10.0

Michael

2 years ago

10.0

Raymond

2 years ago

10.0

Armand

2 years ago

10.0

Amazing

Luis

2 years ago

10.0

Its a unique property inside Fes Medina, I reccomend it 100%

Cons: I loved all of it

Carlie

2 years ago

10.0

We loved our stay! This hotel far exceed our expectations! They carried our luggage from the media to our room, greeted us with tea and fed us two lovely dinners/breakfasts! The luxury that this hotel offers is far beyond the price. I wouldn’t look at staying anywhere else if we return to fes! My only complaint was no availability at the spa.

Jennifer

2 years ago

9.0

Zach

2 years ago

10.0

Constance

2 years ago

10.0

We had a great time at Riad Fes. The staff were really friendly and helpful. Location was great and the decor was beautiful. We dined at the restaurant which was also a lovely experience with great food, drinks and live music. It was raining non stop so we didn’t get to see the rooftop but had a great time regardless. We would definitely go back.

Antonella

2 years ago

10.0

Susan

2 years ago

10.0

beautiful and comfortable

AZADEH

2 years ago

10.0

Everything here was perfect. Wish I could stay here longer.

Mohammed

2 years ago

10.0

Malhotra

2 years ago

10.0

felt like a dream

Emily

2 years ago

10.0

Very clean, comfortable and beautiful hotel with very helpful staff

Leandro

2 years ago

9.0

Antoine

2 years ago

7.0

Cons: Staff are friendly but too passive. More directive leadership should be given to staff. Visible electricity wires in the room, from TV, lights, etc., should not be allowed in hotels of this class.

Nehal

2 years ago

10.0

Yanan

2 years ago

10.0

Lilia

2 years ago

6.0

Upgrade it was nice, but shower didn’t work

Michael

2 years ago

9.0

Gifford

2 years ago

8.0

Beautiful Riad (hotel) the decorations are beautiful we stayed on the main level in a nice suite was very kind to be upgraded. Staff is lovely. Warm pool is lovely (we visited in Winter) roof top is cool also.

Cons: Good not as good as I expected. Breakfast was nice. Lunch and dinner only okay for me but still not bad.

Eva

2 years ago

10.0

the manager it’s horrible

Cons: the person it’s at front desk it’s not loyalty and don’t help the client

Verified traveler

2 years ago

10.0

Spectacular venue- wonderful staff- lovely breakfast. Very memorable!

Zaira

3 years ago

10.0

Absolutely gorgeous hotel. Incredible staff and service. Which we could of stayed more nites. Only minor inconvenience is that it is inside the Medina and have to walk with luggage to the hotel since no cars allowed. The front desk is great and have people to meet you to help with luggage.

Maybelline

3 years ago

4.0

great terrace view

Cons: they sell you on an “upgrade” on unit but in reality even if you pay more you still get a regular room. I paid $300 usd more for a “suite” and the pictures shown were NOT what I got when I asked front desk they said they cannot guarantee that I will get the same room as the picture, the amenities read “terrace private” and the pictures of the bathroom included a tub. I didn’t get this room and was told they have had issues in the past but nothing can get done. please don’t pay for upgrade just the regular room you will still end up in a good room not worth the upgrade

Jan

3 years ago

10.0

Mayumi

3 years ago

10.0

everything! the food, location, the staff and the property: all were 10 out of 10. I would stay here again for sure. the staff were beyond accommodating. they got us a fantastic tour guide last minute and even carried our bags to our next stay which was a 12 min walks. the rate was also very fair considering what you get.

Cons: nothing to dislike.

RICARDO

3 years ago

10.0

Excellent service . Beautiful property

Conor

3 years ago

10.0

Tasha

3 years ago

10.0

It’s an excellent property. The only concern I had is although the door locks once you enter the room, there is no deadbolt lock. There is a deadbolt but it’s not able to be used. I’m used to having the door lock By a deadbolt and it locking bc the person from the outside doesn’t have your key. However, if someone made a copy of my key (the card key to enter into the room I am staying in) someone could enter the room.

Jean-baptiste

3 years ago

10.0

everything

Cons: nothing

Summer

3 years ago

7.0

Zuzanna

3 years ago

10.0

Lovely place to stay. Wonderful hospitality.

Jennyadamsfreelance

3 years ago

10.0

This might be the most beautiful hotel I've ever seen. Truly exceptional, from the antiques to the tile work to the pool, to our room, which was massive. We chose the most basic option and it included a giant soaking tub, a separate marble bathroom, a huge king sized bed and an entire closet. The property is truly luxury Morocco and a daydream to spend time in. We paid $350 for 2 nights and it was WELL worth the price

Cons: there is no bathroom door. There was a large carved relief that acted as a wall between the bathroom and the bed, but it left little privacy. It was fine for us, as a couple. Might have been a little awkward if I was traveling with a friend or if someone got sick in the middle of the night

Madelyn

3 years ago

10.0

Assaf

3 years ago

10.0

great room slot of space very comfortable beds. nice breakfast.

Cons: iner room walking distance from parking

Michal

3 years ago

10.0

Asari

3 years ago

10.0

beautiful stay!

Samer

3 years ago

9.0

Everything Friendly Staff

David

3 years ago

10.0

Setting was lovely, staff were great. The Hamam was super luxurious. Located in a beautiful Riad in the old Medina, it was a great place to start various tours of Fes (with guides recommended by the concierge). Small details were lovely - snacks, fruit etc... And another plus was that they treated both people in our couple equally always asking both what they would want in a guide / in a dinner recommendation etc... Overall one of the top hotels I have ever been to and would recommend to anyone.

Alexandra

3 years ago

9.0

Elisa

3 years ago

10.0

everything. the riad is stunning, our room was exceptional and the staff extremely nice. The hammam experience was “authentic” and professional.

Cons: if I have to find something, I did not appreciate that much the buffet for breakfast.

KHALEEL

3 years ago

10.0

Staff were courteous and helpful.

Paul

3 years ago

10.0

Chantal

3 years ago

7.0

Anonymous

3 years ago

10.0

takashi

3 years ago

4.0

由緒ある建物でとても立派である。写真を撮るには最高かもしれない。どうしても古いので音がうるさい。睡眠重視の方には不向きかも。ポーターとルームメンテナンスのスタッフは他のホテルと変わらず親切であったが、制服を着ている高貴な方々と朝食会場の女は過去最低の接客。基本、英語が通じないのは良しとしても、誇り高いモロッコ全体で感じた事ですが、教養の無い連中から見て、我々東洋人は頭が良くないと思われている節があるので、コミュニケーションを取る事が他の国と比較してかなり面倒である。今回はインド、エジプト、トルコ、モロッコと合計11の都市に滞在したが、このホテルが最もレベルが低い印象。ホテルでその土地の印象は決まりますが、そういうことで、フェスは二度と立ち寄りたくない土地のトップとなりました。

Kimberly

3 years ago

10.0

This riad is magnificent. The beauty is breathtaking. The staff was warm and accommodating. High recommend.

Hannah

3 years ago

10.0

This property is stunning. The service is amazing, the food is wonderful. Staying here is a very special experience.

Jonathan

3 years ago

10.0

Gorgeous place ,the best place to stay in Fes. Elegant , tasteful , and peaceful . We will come back .

Gustavo

3 years ago

8.0

Beautiful property in the heart of the Medina.

Ashley

3 years ago

10.0

The hotel Riad Fes was spectacular and I highly recommend it as a destination in Fes!! The hotel staff were very helpful and the service overall was excellent. The hotel is in a very convenient location within the Medina and it was very central to walk around the Medina to sightsee.

Marguerite

5 years ago

10.0

Impeccable renovation to a luxury Riad, a real palace in the Medina. Also the staff was very attentive and helpful.

CHEN YI

5 years ago

4.0

Visited in Mid Dec., it took long wait to get luggage in, room was freezing wz a strange smell. Our booking for city tour was missed by front desk.... Generally staffs are nice but bit lay back,

Verified traveler

6 years ago

8.0

Good position Very nice property in good condition

Camille

6 years ago

10.0

Check in was smooth, rooms were beautiful and staff was amazing. Getting it the riad is tricky and kind of weird if you come in late at night. But a staff member met us so that was nice.

Verified traveler

6 years ago

10.0

The rooftop view was amazing. Spa was a great experience. Staff was top notch. Concierge was extremely hospitable and took care of our needs from booking a tour guide to helping with transportation to our next destination. Nothing to dislike!

Yannize

6 years ago

10.0

Amazing luxury Riad, the best we’ve been!

Shoula

6 years ago

10.0

Beautiful hotel ,services good, very good area. Only a hotel in the area with a pool which is nice.

Pradeep

6 years ago

10.0

Very nice. Views from roof top bar are great. Yusuf and abdul bar tend it nicely. Restaurant is great. Sufian waited on us and for dinner and breakfast and was excellent. Very friendly staff eager to help

Verified traveler

6 years ago

10.0

Amazing hotel with amazing service and awesome rooftop bar

Verified traveler

6 years ago

6.0

The service is not good, the receptionist is rude. And I thinks he is racistm.

Cedering

6 years ago

10.0

The Riad Fes is absolutely gorgeous and the staff was lovely. We loved our room and the town is one to treasure!

Rami

7 years ago

10.0

Magestic place with wonderful services Wonderful staff

Verified traveler

7 years ago

10.0

Amazing riad

Naveed

7 years ago

10.0

Exceptional service. Beautiful Riad, excellent location and very friendly and helpful staff

Verified traveler

7 years ago

10.0

Great place to stay in Fes. Was a bit of a challenge to find this place at first but I was able to learn my way around and maneuver the alleyways of the Old Medina.

Verified traveler

7 years ago

10.0

Go for the Royal Suite. Epic! Continental breakfast is a carbohydrate lover’s paradise :)

poornima

7 years ago

10.0

A hidden gem in the old city. Beautifully furnished, exemplary service and one of the best restaurants in all of morocco.

Verified traveler

7 years ago

10.0

Great location, great staff. The place to stay in Fes.

Gabriela

7 years ago

10.0

Todo es maravilloso en este hotel, probablemte uno de los más bonitos que me he hospedado, con un servicio impecable, los alimentos también excelente. Desde que te reciben con una taza de té y unas galleta deliciosas.

Verified traveler

7 years ago

10.0

Very good riad, good facilities.

Sandra

7 years ago

6.0

It was ok - we expected more. The first issue was that the hotel organised a transfer from airport to hotel and when we arrived at the airport nobody was there. I had to call hotel twice to follow up. Driver showed up more than 20 min late. The hotel is nice but it lost its charm. It is a Riad but it seems it became a comercial entity and it is not personal. We stayed in a room that was part of a building extension with terrible lay out/ access with stairs going up and down to reach it, there was strange smell at the corridors (maybe due to no air circulation or something else) and the room didn’t feel really like a Riad. The rooftop bar is amazing with a great view from the city. The food at the restaurant was spectacular!!’n

Olivia

7 years ago

8.0

It is really an amazing and beautiful, there are pool, roof terrence, large lobby, etc. It is very chill stay in the riad. However, the staff of reception in riad is not as good as the hotel itself. It took a really long time for us to check in, the staff was just holding our passport and chatting with others. There was no introduction, we had to ask everything by our own. Other staffs are very friendly.

Amir

7 years ago

10.0

Riad Fes is a treat to one's eyes with it's ornate and opulent courtyard. The interiors are a quintessential Moroccan dream. Every pillar, and roof are magnificent. Conveniently located in the medina it is easily accessible to most tourist attractions. Staff is very helpful and friendly. Food is excellent although expensive. Would highly recommend.

Linda

7 years ago

8.0

Very warm and comfortable - great to return to have a busy day of negotiating the Médina!

victor

7 years ago

10.0

amazing. truly wonderful. wish i had time to stay longer. every corner was beautiful... all the details were exquisite.. as a designer, i was completely delighted. a

Elaine

8 years ago

10.0

Excellent 4 nights stay at Riad Fes. The staff from front desk, restaurant, house keeping, porters were extremely helpful and attentive. The stay was like being at home and everyone is so warm.

Verified traveler

8 years ago

8.0

Overpriced in comparison with other riads in the same area with similar conditions.

Verified traveler

8 years ago

10.0

One word: Memorable. The welcome, the time the staff (Junior) took to explain EVERYTHING made me feel like a must've done some good in life to deserve such courtesy. Nothing but smiles all around, and highly recommend.

RPCanuck

8 years ago

4.0

The Riad Fes is extraordinarily beautiful but the service is lacking--especially for a Relais & Chateaux property. Let's start with the good. The structure is a monument of traditional design and contemporary elegance. Rooms are large, comfortable and there is a deep tub for soaking. There is a spa, pool and a restaurant with good food and rushed service. Breakfast is very good and there is an unlimited supply of the fresh orange juice that is beter in Morocco than where else in the world. For dinner, we were hurried through the seven-course chef's tasting menu in less than an hour. Through the staff SEEMS to be helpful, many details fall short. The fitness room was consistently short of water, towels, adequate lighting and a working TV. The treadmill operated well but the eliptical was broken. In our room, the TV malfunctioned, a key light in the bathroom was burnt out and the handle fell the door to our room. The swimming pool is next to a wine bar but there was no drink service until we went and found a waiter. For the most part, issues were resolved promptly but you expect better in a luxury property and from Relais & Chateaux. The Riad Fes were encouraged to rethink a reservation at the number-two-rated restaurant on Trip Advisor. The alternative recommended was the Relais de Paris. We took the Riad's advice and enjoyed an evening of poor service and bland food. The Riad Fes is in a decent location, there is a shortage of signage in the medina to find your wa

Cristy

8 years ago

10.0

Surprisingly affordble and extremely luxurious riad in the heart of the medina. Rooms are all very different and beautifully appointed. I stayed in 'Raja' which was spacious and had a blue/green theme. For the same pruce my friend stayed in 'Ataryin' whicn was also lovely but split level with bathroom downstairs. The food was amazing. Beautiful buffet breakfast and traditional Morrocan on the a la carte for lunch and dinner. Food on the expensive side for Morocco but well worth it. The riad also arranged an airport pickup and a guide for our first day. Definitely do both. Guide was 400 dirham for half day and very knowledgeable. He was interested in the history and current way of life inside the medina, with excellent English. Standard guide practice is to take you to shops where he will get a commission. Just say upfront if you are not interested in carpets etc. He had the local characters along the way show us what they did and let us take photos e.g. stoke the hammam fires or sharpen handmade knives, then flipped them a coin afterwards. Easy way to experience the medina without the hassle and also nice to support the locals. Guide will expect tip afterwards.

Enis

8 years ago

6.0

My main problem with this Riad was drug dealers. The taxis can't go all the way to the front door because the alley is to narrow for cars. You have to call the hotel and ask someone to come and meet you at a square nearby whom will then open a gate to a private garden and walk you to the hotel (about 200 yards). While I was waiting for the bellboy I was harassed by local youth whom also tried to sell me drugs. Definitely not safe either to wait there or try to walk to the hotel from the narrow and dark alley without the hotel's bellboy. The Riad is quite nice in the common areas. Rooms are "OK" not special not bad either. The stuff was very polite but not helpful enough.

Verified traveler

8 years ago

10.0

A luxurious paradise right in the middle of the old town. The staff were incredibly polite, helpful and friendly. It was fantastically clean. The interiors and the furniture were beautiful and full of character. We were told that this hotel was a combination of 2-3 houses linked together, done by a Moroccan architect. We enjoyed our stay very much and fully recommend it to eveyone.

sanford

8 years ago

10.0

COULD NOT HAVE BEEN BETTER. EXCELLENT STAFF AND FACILITIES

Verified traveler

9 years ago

10.0

My room was upgraded and I really enjoyed a fantastic view and lovely room it made me feel very good and I appreciated it all very much indeed...Thank you very much.

Verified traveler

9 years ago

10.0

lovely setting in historic riad. breakfast excellent, dinner good but not outstanding

faouzi

9 years ago

10.0

Great hotel. Amazing service.

Verified traveler

9 years ago

10.0

We stayed for the weekend but the experience was absolutely amazing. we have been upgraded to a junior suite, on the top terrace very near to the sky bar which has a great view over the old city. though the spa was closed in the hotel for that particular weekend, they arranged for us transportation to a sister hotel and they arranged the booking as well. when we came back from the spa a guide was waiting for us to give us a tour in the old city where we had dinner also. very pleasant people indeed. Thank you

maqsood

9 years ago

10.0

The experience was awesome. The riad was an oasis of peace and tranquillity and exceptionally kept. Awa the manager was amazing and gave full attention to our needs. Definitely recommend it for families. This was our first visit to Fes with teenagers whom enjoyed it thoroughly. The breathtaking panoramic views of the medina from the terrace allow you to soak in the Moroccan atmosphere and sip tea. Breakfast was exceptional every day.

from New York

9 years ago

10.0

Very upscale and lavishly decorated place. Comfortable, quiet, conveniently situated in an easy-to-find side street in the old city. Perhaps more hotel-like than riad-like. Ever so slightly impersonal.

Verified traveler

9 years ago

10.0

Experience was great .nice terrace with amazing views

Verified traveler

9 years ago

10.0

Felt like home. Impeccable service. Staff was incredibly helpful and friendly. Rooms were spacious and clean. Very comfortable. Would come back

Aleksandr

9 years ago

10.0

A beautiful, elegant hotel which captures the grandeur of Morocco, and provides a welcome respite from the heat, hustle and bustle outside. Service has been curt and professional, but it's the experience of the stay, the rooms, the architecture that really shines. Riad Fes also offers a wonderful breakfast selection, a great defustation style dinner menu, along with rooftop bar. If you want to stay in Fes in style, this is probably the place to do it.

Verified traveler

9 years ago

10.0

The hotel is located within the Medina. Very friendly and helpful staff. Beautiful architecture and excellent breakfast buffet.

Verified traveler

9 years ago

10.0

Excellent hotel, friendly staff, great management.

AMMAR AHMED

9 years ago

6.0

Not my living style

khalid alkhalif

9 years ago

10.0

This is an imaginary hotel.you feel that you are taken care of well.it is homely atmosphere with original surrounding of real east. It is worth the money and experience. Staff work hard to make you satisfied.

Bryce

10 years ago

6.0

Everything was great besides the restaurant. We dined on our first night. The restaurant was extremely hot. It was not a pleasant dining experience.

Josh

10 years ago

10.0

This hotel just screams luxury. The staff were ever so friendly and helpful with all of our needs and requests, providing us with helpful advice and guidance during the length of our stay. There was a problem with our room initially, but they made up for this by upgrading us to another, larger room. Given that the first room was enormous and beautifully decorated, we were positively thrilled with our new, larger room!

fernando

10 years ago

10.0

Clean well located inside the medina a gem with luxury and very helpfull staff very recomended

Riad Fes - Relais & Châteaux

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Deluxe Room

Breakfast Included

$353.00

Junior Suite

Breakfast Included

$438.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Parking

Internet

Pets

Children and extra bed policy

Reviews (290)

Customer Reviews & Ratings

9.3 / 10

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