Hotel Imperial Plaza
Chain: Not Available
Description
Indulge in the luxury of Hotel Imperial Plaza, your oasis in the heart of Marrakech.
Unwind at the Spa
Pamper yourself with rejuvenating massages, luxurious body treatments, and refreshing facials in our exquisite spa, designed to melt away your stress and elevate your spirits.
Recreational Retreat
Dive into relaxation with our outdoor pool, unwind in the hot tub, or stay fit at the fully-equipped health club—every amenity to enhance your stay.
Gastronomic Delights
Savor exquisite meals at our restaurant or grab a quick bite at the café. Enjoy a refreshing drink at the poolside bar or indulge in room service during limited hours for your convenience.
Experience elegance and comfort like never before at Hotel Imperial Plaza—book your stay today and make unforgettable memories in Marrakech!
Sentiment Analysis
Bon rapport qualité prix
Popular Amenities
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Outdoor pool - seasonal
Evening entertainment
Steam room
Elevator
Fitness facilities
Bicycle rentals nearby
Breakfast available (surcharge)
Availability Side
Standard Double Room
1 Double Bed OR 2 Twin Beds301-sq-foot room, balcony with city and garden views Internet - Free WiFi Entertainment - Satellite channels Food & Drink -...
Quadruple Room
2 Double Beds431-sq-foot room, balcony with city views Internet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited) a...
Triple Room
2 Double Beds323-sq-foot room, balcony with city and garden views Internet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service...
Family Double Room
2 Double Beds4306-sq-foot room, balcony with city views Internet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited)...
Guest Sentiment Categories
Cleanliness
Guests mentioned cleanliness as a positive aspect.
Service
Mixed reviews on service, with complaints about personnel being unfriendly.
Location
Location was not highlighted as a positive aspect.
Room Quality
No specific mentions about room quality.
Amenities
No feedback provided on amenities.
Value for Money
Mixed feedback on value for money.
Food and Beverage
Negative feedback on expensive buffet dinner and unfriendly staff.
Overall Experience
Mixed reviews overall.
Hotel Rules
Check-In / Check-Out Policy
Check In
2:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show Less<ul> <li>The seasonal pool will be open from January to December. </li><li>Pool access available from 10:00 AM to 7:00 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>No pets and no service animals are allowed at this property. </li> </ul>
Reviews (106)
Mohamed
5 months ago
6.0
J’ai passé une très mauvaise nuit, un bruit de camion frigorifique à l’extérieur, vraiment du mal à fermer les yeux
Fabrizio
5 months ago
8.0
Personale cortese. Colazione ottima. Distante dalla Jamaa El Fna
Nouman
5 months ago
10.0
"I had a great experience at imperial Plaza. The room was clean and comfortable, and the staff was helpful and accommodating. The hotel's location was also convenient for exploring the city.
Karim
5 months ago
10.0
The property has an incredible staff who are always patient and kind. Will be coming again and again
Anas
5 months ago
10.0
This Hotel is good in Location and reasonable price with family swimming pool. My kids loved it
Denis
7 months ago
8.0
Bon rapport qualité prix mais sans plus. Diner sous forme de buffet trop chère et personnel peu aimable
Kevin
9 months ago
6.0
Staff are friendly enough but hotel is quite tired and needs a refurbishment. Quite a few issues with hot water - it takes 10 minutes of running the shower to get hot! Breakfast generally good and staff very helpful and attentive.
Karim
9 months ago
10.0
As always the staff went beyond will be staying again!
Martina Fung Lian
10 months ago
6.0
Towels needs to be new, rooms decor needs improvement
Krithika
11 months ago
2.0
No hot water most of the times Intercom not working Food taste was so poor No Vegan or Vegetarian options We had to eat outside though we had paid for half board
Radouane
11 months ago
4.0
Unprofessional service
Amine amrani
11 months ago
8.0
Calidad precio esta bien
Verified traveler
11 months ago
2.0
There was no Hot water during the stay and everytime| we had to request for hot water and sometimes there was NO WATER from the tap at all which was very inconvenient and unacceptable. Food was very basic and no choices for vegetarians or vegans . Swimming pool is a lie. It is under renovation and we didn’t use it during our stay and were not informed during booking which was made a month ago. Spa facilities are not usable too. All of this issues we faced when the hotel is fully booked and we heard bad experiences too from other people stayed during the same time
Sudheer babu
11 months ago
8.0
close to city
MOHAMMED
11 months ago
6.0
Nous avons du changer 3 fois de chambre soit du au bruit extérieur, soit pour le bruit du moteur de la piscine toute la nuit qui ne nous laisse pas doemir. Il n'y a pas de peignoir dans les chambres comme indiqué, les serviettes sont vétuste. Baignoir pas très propre.. En ce qui concerne le petit déjeuner si vous arrivez à 9h il risque de ne plus avoir grand chose. Malheureusement ce qui est proposé de relève pas vraiment de la gastronomie du Maroc. Le repas du soir, décevant on mange sans goût pas d'assaisonnement pour les salades qui sont les mêmes de la veille. Pas de choix dessert, on nous sert des gâteaux pour café au lieu de fruit de saison.. Je préfère ajouter dans le prix d'un hôtel 4 ou 5 étoiles. Gastronomie à revoir. On a eu des pastilla poisson pensant se régaler, ils ont du verser une boite de sel... Immangeable... D''ailleurs c' était que du vermicelle pas de crevette, ni calamar.. Rien... Sans oublier la conduite catastrophique...
Maria
1 year ago
8.0
This hotel is a good option if you don’t want to stay in the Medina. The breakfast room is amazing. The pool seems great although they are doing some work construction next to it. I bet it will look amazing in a few months. I found that all the employees were very kind and helpful. Receptionist, front desk agent, doorman, people at breakfast room. The room was clean and very comfortable. It has a cute balcony. I would recommend it.
gilles
1 year ago
6.0
L'Hotel était très excellent( chambre triple avec 3 lits). La restauration, repas super, par contre l'eau facturé 3 euros la bouteille 1.5l d'eau( sachant que la superette d'a coté ca coute 6DRM, le café le soir, 3€ aussi!!!! Pour la piscine, pas toujours de serviettes de disponible. Le transfert via l'hotel pour 3 personnes, facturé 30€! le retour, j'ai pris un taxi privé qui a pris, 15€ ( moitié prix pour 3 personnes)
Babrak
1 year ago
10.0
The staff were really nice when we came here and the breakfast was delicious
ALEXIS
1 year ago
10.0
Séjours vraiment parfait, personnel au petit soin et a la reception des personnes vraiment très professionnelles et très gentil. Je recommande vivement.
Aude
1 year ago
4.0
points positifs : le petit déjeuner est bien et varié, il y a une piscine pour se rafraîchir et le personnel est disponible Points négatifs : pas de bouteille d’eau à disposition dans les chambres, le ménage n’est pas très bien fait (sur un séjour de 5j le sol n’a pas été lavé les traces de pieds des enfants après la piscine étaient toujours visibles sur le sol, toilettes non nettoyées au quotidien, poussière toujours présente, je voyais simplement la femme de ménage faire le lit). Il fallait toujours batailler avec la femme de ménage pour avoir des serviettes propres (chambre de 4 ils nous ont mis que 2 serviettes, il fallait insister pour en avoir 2 autres), elle récupérait les serviettes dans la chambre le matin et ne les remplaçait qu’en fin de journée ??? Des gens à la piscine s’en sont également plaint.
Mohammed
1 year ago
10.0
Good
Paula
1 year ago
10.0
Hotel super comodo ,muy completo y personal muy amable
gwendoline
1 year ago
6.0
Bon séjour. Dans l'ensemble trop de critique sur cette hôtel pour rien car est tres bien je ne comprends trop les autres commentaires. Loin su centre quand même seul chose a dire . Femme de chambre adorable piscine correct et propre
Halid
1 year ago
8.0
The Hotel is ok .The staff are great and really helpful. From reception staff,to the chefs ,servers ,and the security staff there were all very helpful. The rooms could do with updating and the Poole is 1,8 m only small section is for kids snd is 0.5 m wich is not great for children to play around. Overall is value for money if you need to stay night or 2 .
Verified traveler
1 year ago
10.0
The staff are so nice and do everything to make sure you have a good time. The hotel itself is perfectly fine, could have been better but it works, it is also close to most things.
Muhammad
1 year ago
2.0
Night staff was so rude and i booked room for 2 nights but i stayed only one night there and i left hotal next morning..i will claim my money back cuz of stall behav
Said
1 year ago
8.0
Accueil très bon, hôtel agréable, personnel efficace et disponible
Idris
1 year ago
10.0
Good customer service
Philippe
1 year ago
8.0
Hotel tres propre... Service du personnel de l hotel excellent... Menage tres bien fait... Salima la femme de service d une gentillesse et d un professionnalisme fantastique... Les agents d accueil kamel et amel sont aux top... Le seul petit bemol est qu on est loin du centre ville 25 minutes a pieds... C est ce qui fait son calme... Rapport qualité prix excellent... Philippe
ADEL
1 year ago
10.0
1 agréable sejour....hotel tres propre....personnel tres gentil....buffet du petit dejeuner tres varié...1 grand merci a monsieur RHALI ABDELMAJID du restaurant dont la premiere priorité est la satisfaction des clients,il etait toujours au petit soin pour nous.c'est 1 personne formidable qui donne 1 tres bonne reputation a cet hotel.!! Je vous conseille cet hotel
Meriyeme
1 year ago
8.0
Passable
Verified traveler
1 year ago
8.0
Mon séjour de 4 nuits s'est parfaitement passé, au troisième étage de l'hôtel. Mon appréciation général de l'hôtel s'est demarqué par le service client et du nettoyage des chambres. Et je souhaite remercier tout particulièrement Latifa, pour son professionnalisme, son amabilité et son efficacité. Elle était toujours au petit soin à chacune de mes demandes et me rendait la chambre parfaitement propre chaque jour. Service très efficace et professionnel.
Andrea
1 year ago
6.0
Niente
Mbarek
1 year ago
10.0
The stay it was good
giuseppe
1 year ago
6.0
Albergo su più piani con piscina sulla terrazza. Ottimo il buffet della colazione, camere grandi e spaziose, con balcone. Peccato che ci siano diversi lavori da fare, bagni decisamente vecchi.
Verified traveler
1 year ago
8.0
Had a very nice time stayed half board the food was very good even though it was buffet style only no so great was in the evening you had to pay for drinks with dinner coffee tea juice was free with breakfast if your going to Marrakech please note that there is very little place to drink alcohol this hotel doesn't serve or had alcohol rooms were very nice and clean bit basic only three coat hangers in wardrobe room cleaned every day pool area is on the roof and very nice with sunbeds and a snack bar for soft drinks and food very enjoyable holiday staff were very friendly and helpful
Jesse
1 year ago
10.0
Great place to stay
Fadoua
1 year ago
10.0
Je recommande. , service sympas , le + piscine sur le toit , le - repas pas top , bien située , prix abordable
MICHELE
1 year ago
8.0
Bon pdj varié Propreté Personnel sympathique et réactif Rapport qualité prix impeccable
Emma
1 year ago
4.0
The hotel looks nice but a bit run down. Breakfast was nice and the staff that serve the food are very polite. However alot of other staff members are rude. When I arrived I booked a family room for four people. There were only two towels in the room when I asked for some more towels, they told me two was enough. They then reluctantly gave me one more towel. I then wanted to use the gym. When i asked one of the staff to open the gym door for me. She told me she was eating and I should come back in an hour. I told her I had paid for the gym and I would like to use it and she still told me she is eating and I should come back even though the gym was meant to be open. The hotel rooms are not cleaned to a high standard. So with that and rude staff, its just not worth the hassle .
Evelyn
1 year ago
8.0
The location was ideal for me, near the university and cafes and restaurants. I had a very good room, with a bath and shower, large sliding windows with a view out to the mountains. Good wifi.
Adama
1 year ago
8.0
J’ai pu enregistrer très tard après 2h du matin. Propre et chambre assez grande
jigisha
1 year ago
6.0
Hotellet är i helth ok skick. Lungn åmrode runt om. 100-150 meter bort från hotellet hittar man flera bussar som tar en till Jamal el Fana.Personalen i både Receptionen, Restaurangen och Housekiping var super trevliga. Men dem behöver förbättras på middags menyn. Dem har exact samma menyn varjedag i hela veckan. Lite varjation i menyn hade vår sällskap uppskattat lite mer.
Nuha
1 year ago
6.0
The staff were all lovely. However the hotel is very outdated. Compared to the pictures online The rooftop pool was very nice
Meriem
1 year ago
8.0
Très bon rapport qualité prix la piscine sur la terrasse est très agréable , les chambres sont très bien nettoyées les dames de chambres sont adorables et à efficaces ( salima du premier étage) . Le personnel a l’accueil est très serviable et agréable je reviendrai volontier dans cet hôtel très bien située
Malika
1 year ago
10.0
Nous avons bénéficier de chambres cote à-côtes . Amal a la réception tres accueillante souriantes et agréable. Khadija au spa tres professionnelle et lafifa femme de service aussi
VINCENT
1 year ago
10.0
Excellent séjour, le buffet petit-déjeuner et dîner sont variés. L'ensemble du personnel est agréable et disponible, la chambre est faite tous les jours.
Sivalingam
1 year ago
6.0
Avarage
ARIN
1 year ago
8.0
Staff at reception smoking inside the premises. The bath tube had no screen or curtain, water spilling outside.
Verified traveler
1 year ago
8.0
It was clean and staff was friendly and the dinner was good and the pool was good and the beds were good
Nisha
1 year ago
6.0
Hot water is a big problem. I had to complain twice. The water is like warm .All in all it is okay for a budget We had to take a bus, not far from the hotel to Jemma Al Fana square. Many options to eat around this hotel.
Karim
2 years ago
8.0
I really did love my stay here, as the people where kind, caring, understanding and above all patient. The only to things that were a minus was that there was no were to sit on the balcony, and that the mini fridge was not that cold but everything else was perfect! Im booking again for November!
alfred
2 years ago
2.0
Absolute rubbish hotel, stay away. Once they have your money no care for customer
Arooj
2 years ago
2.0
Okay for a budget hotel
Aadel
2 years ago
10.0
It’s clean quite and staff not on your face
Verified traveler
2 years ago
10.0
Very nice, clean, quiet hotel. Beautiful location. Room was very clean and excellent. I strongly recommend this hotel to other travelers. Pool on the roof was very nice. Massage was good. Very reasonable price of the hotel. Overall Excellent hotel.
Qaisar
3 years ago
4.0
The hotel did not live up to the website photos and information. The tv we got working to English after about 3 days. Not a big deal but we did ask for help on the first day. The safe we could not use unless we paid per day. This we were not informed off. The gym had to be paid for. All the amenities expected to come with a hotel such as this were not included, which was a disappointment. Extremely noisy outside even with windows closed, especially in the mornings as there is what seems to be a school nearby. Curtains are not great as very bright in the morning. We had no mini fridge but got one on request. Wouldn’t say it was the most relaxing hotel as a lot had to be adhered and requested. Sadly, wouldn’t go again.
Junaid
5 years ago
2.0
Too loud not the best staff specially the manager
Verified traveler
5 years ago
2.0
First I got a room that wasn't cleaned, then in new room were really-really old towels(for the whole vacatoion) a nd the tv didn't work. When I addressed these provlems then nobody didn't give any feedback, it just was so. By the pool were dirty chairs and tables and for 2 days was next to the pool somekind of repair works(welding and hammering from morning till late rvening). For 1 day there wasn't any water and before I got to my room then in the reception desk nobody cared to inform me about it. And in the end of vacation they wanted to get for airport transfer 150 dirhans, although in hotels.com it's written 100dirhams. So quite a terrible experience :(
azaad
5 years ago
10.0
nice experiance
Verified traveler
6 years ago
4.0
Everything was dirty, the rooms weren’t complete, as mine was missing the minibar fridge. The second room I got had an unpainted wall and the carpets were full of dust and dirt. The swimming pool without towels or service, then the breakfast buffet would charge extra for expresso coffee. When I asked reception to move my room as I was not happy they told me “inshallah” tomorrow but nothing happened. Also no room service Definitely not a 4 star hotel. 50% of it was selfservice.
Mr. Z
6 years ago
8.0
Amazing family trip - had 2 family rooms - really clean. Staff was very friendly. Concierge service was constant in contrast of what was said on website. Buffer Breakfast was good with number of varieties. The slight issue we had was to do with outdoor swimming pool which was advertised on website but that swimming pool belonged to the residential blocks adjacent to the hotel. Over all very satisfied with our stay in Imperial Plaza Hotel
salim
6 years ago
2.0
This is definetley not a 4 star hotel. at best a 2 star. Breakfast was terrible, we ended up getting our own in the end. Rooms serviced late afternoon. Too far from city centre, you need to get a taxi and is not walkable and you will get ripped off by the taxi driver. socket hanging off the wall. Room was too small for a family room. very dated. Only possitive i could find was staff were polite and helpful.
Afzal
6 years ago
8.0
Not a bad hotel Little far from the centre
Verified traveler
6 years ago
4.0
The hotel was very tired looking and many of the features advertised were not available. The room we were offered initially was a suite and had a hot tub on the balcony. However the hot tub was broken, the air conditioning did not work, there was no mini bar the bath looked dirty as it was scratched even though it was clean. We asked to change rooms as it was really not and needed air conditioning. The 2nd room we got was not really any better. The room service was appalling as they hardly ever answered the phone. When they did, the tea or coffee that was requested was cold every time! The breakfast offering was also very poor. The only good points of this hotel was the location, rooftop swimming pool and Hammam service at the spa.
Mike
6 years ago
2.0
Sehr dreckig und freundlich Frühstück 👎
Verified traveler
6 years ago
8.0
The room was scrupulously clean but a bit shabby. The pool terrace was lovely but the water was freezing. The food wasn’t great. It’s a convenient location if you don’t want to be in the medina. It’s very cheap and as such very good value for money. It’s quiet and a short walk to the supermarket and drink store. It’s about £3.50 in a taxi to the medina.
Verified traveler
6 years ago
8.0
It looks beautiful,it's perfect for a holiday ,it clean ,it has every that you need .and very help full staff as well .
Luke
6 years ago
4.0
Our room was clean and the cleaner would come every day to clean and to stock up the necessities. Breakfast is a bit random but the pancakes are made fresh and are very delicious! Watch out for the airport transfer as we initially thought it was part of the booking however they charged us 450 dirhams when we got to the hotel. We paid it but decided not to go with them for the way back. The receptionist kept knocking on our door asking for the time to pick us up in the morning I said they were too expensive and that we arranged our own taxi. HE returned later on that evening to say that the price paid upfront was for the return journey as well. It all seemed a bit dodgy to us and I thought if we just agreed to the transfer they would have charged us that again. Maybe it's normal for them but I personally thought it was odd - at no point did they confirm that the payment was for both ways. Especially that I raised my concerns about the amount before paying but they just spoke and laughed in a different language.
Verified traveler
6 years ago
10.0
The bedroom wall sockets dangerously hanging off the wall, towels were not as clean as expected with blood stains residue on them, furniture was falling apart, safe wasn't working.
Verified traveler
6 years ago
2.0
OUTSIDE THE ROOM EVERYTHING WAS VERY DIRTY. THE FOOD WAS TERRIBLE. THE PLATES WERE DIRTY . YOU NEEDED TO QUEUE NTO COMPLAIN AS THERE WERE SO MANY PEOPLE COMPLAINING . I BOOKED BREAKFAST BUT AFTER THE SECOND BREAKFAST ATE OUT THE REST OF THE TIME .
Verified traveler
6 years ago
2.0
That was the worst hotel I’ve stayed in, the pictures did not match the place. And the staff are very rude. I checked out two days early and flew back to london I would like a full refund, you should check the place before you put it up on Exedia
Verified traveler
7 years ago
4.0
Stay away from this hotel, there are a lot better places to stay in Marrakech that are better and more central. The only good thing about this hotel is the view from the roof which is beautiful. The location is not ideal, it is far away from the medina and main attractions. The hotel is loud and the staff is unprofessional. No Wifi in the room, which was dirty, and uncomfortable. The bed was hard, I found hair in the bathroom, and the water was cold. Smells of smoke. In need of a serious upgrade. At least the TV worked.
Verified traveler
7 years ago
6.0
Service and food is not good.
Moshrif
7 years ago
2.0
I was unhappy about this hotel, because I was sick and had gotten an allergic from the room. The room was very dirty, they did not change the bed sheets for five days. The food was very old and my wife got ever so sick and I was in hospital for 1 day. I’ve wasted 5 days in this miserable hotel. That is why I’ve paid extra money to change hotel. And I’m recommending NO ONE to come to this hotel. And they have not refund my money. This hotel is a 4 star hotel, my in my way its a 0 star hotel.
Girvan
7 years ago
6.0
Eh, the pictures on the website are way better than the actual hotel lobby, but after adjusting, the room was nice enough. Good bath tub, didn't really have any service for the room, had to go downstairs for the wifi to work better, but overall ok. Have to get a taxi or walk 15-20 min into the nearest town
Verified traveler
8 years ago
10.0
Not the best place, but one of he receptionists was very kind and helpful.
Faty
8 years ago
6.0
Not realy in the center but near to ; friendly staff ; definitely the hotel needs major renovation
Verified traveler
8 years ago
2.0
not nice hotel and staf is bd serves and the are not fr
Fay
8 years ago
8.0
Nice hotel. Check-in took over half an hour. Not too close to the centre, but not too far, good distance away. A bit of a language barrier with the staff that took care of the rooms. Breakfast was mediocre, cold most days with few staff working. Rooms were nice and clean although we were not given enough towels despite asking several times. Cheap restaurant nearby that had good food. There were always taxis around as there are a few hotels in the same area.
Verified traveler
8 years ago
8.0
the staff was very friendly. the room was quite reasonably sized and the hotel is really well located with a bus that goes straight the Jamma Elfna
Christoffer
8 years ago
4.0
+ Great and helpful staff. - Breakfast sub par. Vastly overpriced spa (sauna $20 for example). No hot tub (even though advertised). Roof top pool neither clean or warm. No bar (closed). No fridge/minibar (removed from room). Useless wifi, doesn't work in the room. Stay away, this place is a scam.
Verified traveler
12 years ago
4.0
Staff were rude and the general condition of the hotel was abysmal,
Verified traveler
12 years ago
6.0
The hotel is in the middle of a residential neighborhood; limited dining options near-by and nothing to see within walking distance; about 10 minute cab-ride to the "old city" or the train station; seems to cater to middle-class Europeans. Wi-Fi free in the lobby; overall a good value.
Emm
13 years ago
6.0
The hotel was clean enough and the rooms were comfortable, but I found the staff very unwelcoming and unhelpful. There were a couple of members of staff that were welcoming and helpful, but the majority weren't!
Jenw83s
13 years ago
2.0
Having visited over 200 cities around the world - some big, some small, first world and third world, and stayed in Hotels and hostels - this was the WORST. In Summary * NO HOT WATER - was fixed one night (after 5 1/2hrs of me waiting in my room and six visits from the handy man) then the next night I was advised there were too may guests and there was nothing they can do * TOILET BROKE - wouldn't flush * FAR AWAY FROM TOURIST AREA - a good 20min walk to train station and 30 min minimum to tourist part of town - also, not many taxi drivers know where it is - even when I showed them address and maps! * ROOM SERVICE - Couldn't call for it - had to order at the pool or reception - ordered the same thing a second time and something different - that cost twice as much showed up - with STALE BREAD and chips that had been re-fried so were disgustingly oily and hard - Oh, and they charged me twice as much. Each time I went to reception I could sense their eyes rolling and sighs of exacerbation every time I left - and I had to physically go down to reception because they don't answer the phone! Bad water pressure - I can deal with - no hot water, I cannot. When I advised reception, it took a guy (with terrible BO) Six visits to my room across a span of five and a half hours to finally get me some hot water (this was 5.5hrs I had to sit around waiting). The next morning, when I used the toilet, it would not flush - I advised reception on my way out for the day and when I was back, it was fixed - but back to no hot water. Also, quite far from town, so couldn't just nip back to drop off bags or change shoes etc. Pool looks far better on photos than in real life, and the bar by the pool only sells beer and softdrink (super inflated prices) - no cocktails or anything else. DO NOT STAY HERE!!!
Paul
13 years ago
8.0
We stayed 5 nights in Aug 12 and found the hotel staff pleasant and welcoming. The room was quite large and comfortable and overlooked the central court-yard of the surrounding appartments. The views of Marrakech and the High Atlas mountain range were excellent from the roof top swimming, which was a welcome relief from heat at the end of the day. The hotel is a 50min walk from the centre of Marrakech for those foolhardy enough to attempt it, a taxi takes around 10mins and is well worth the money, bargain hard for a good price!!!! A major plus point was the excellent and refreshing air conditioning that pleasantly hummed away day and night and kept us well chilled. For those of you who read reviews I would say dont, everyone has an individual experience of a holiday. Taval with an open mind, dont have any expectations as you will always be a little dissapointed, smile, say godmorning/evening and respect the country and people you are visiting then enjoy.
Verified traveler
13 years ago
2.0
The worest breakfast every and not worth £7.50 per day per person. The hotel staff try to lie alot and have many hidden charges. The hotel staff tried to make us get cabs and book events with them with a 100% to 150% markup. So be aware of staff. We said we where muslims and then they offered as better rates so its bit of a racist culture and white people definately are made to pay over the odds.
morocco
13 years ago
6.0
This hotel was 'OK' it is definitely not a four star hotel, I would give it 3 stars in Britain it would be 2. The lunch ordered on the roof terrace always arrived cold or meat uncooked and always took up to an hour to arrive. The dinner would look lovely but would have at least one thing on the plate which was cold. The reception staff were always busy mostly talking to each other, a charge was put on everything done. On the plus side the view you get from the terrace was brilliant over all the buildings in Marakesh and there are enough sunbeds around the pool. The breakfast was lovely as the hotel has a patassrie joined to it so the pastries were beautiful! The rooms are clean and OK. If you want somewhere clean to stay with a lovely view of the city from the roof stay here but do not expect a four star hotel.
Verified traveler
13 years ago
8.0
Clean, Not to far from town Great deal and staff are real friendly.
Anne
13 years ago
4.0
The hotel was generally shabby and in need of a good clean and basic maintenance. The unused fountain in the dining room had dirty water laying within, the pool had a cigarette packet drowned at the bottom with dead plants and cigarette butts around the outside. The hotel room was okay but the shower curtain fell down four times, once whilst the cleaner was there but only one attempt to fix it was made. The main issue was the distinct lack of customer focus. Whilst we don’t expect 5* service, we don’t appreciate standing at reception waiting for personal conversations on mobiles to be completed or discussions with other staff members, before even acknowledging our existence. Yesterday we asked twice for service at the pool bar and after twenty minutes gave up and went down to the lounge bar and the price also varied depending on who served you. The food was luck warm on all occasions, and was the same on consecutive lunch and evenings, great only if you are a fan of chicken and olive tagine. The front of house manager argued with us with regard our change from lunch to dinner (as half board) stating that the person who confirmed our change was apparently a trainee and had not passed on the message and therefore we were in the wrong! The hotel was not central to the main tourist area, so although reasonably quiet at night, a journey in a taxi was needed, at varying rates depending on the aggression of the driver!
Ric
14 years ago
8.0
We spent five days at this hotel, which is out of walking distance to the Medina and old part of the city. We caught the bus from the airport, but beware as it doesn't go as far as the Imperial Plaza - the driver dropped us by the side of the road and we had to rely on our pidgen French for directions and a 15 minute walk to the hotel. Our room was large and clean, with good TV and bathroom facilities and a balcony. This looked out onto the road, which wasn't as noisy as we had been warned. Other rooms look out onto a central courtyard, which would probably have been better. The rooftop terrace was pleasant, with a small but nice pool that was little used, so there were plenty of sunbeds available. The staff were mostly friendly and helpful, with all having at least limited English. Breakfast was also limited, but satisfactory. We might not have chosen this hotel if we had realised how far it was from the city centre, but for the price we paid it was perfectly acceptable. Anyone willing to do plenty of walking would probably not have a problem.
Jay
14 years ago
6.0
We have just returned from 3 nights at The Imperial Plaza Hotel. The staff were very friendly and the hotel clean. The food was average but the buffet was not open on the first night as there was not enough people at the hotel. We were given a choice of 2 starters, 2 mains and 2 deserts. This meal was the best we had there although there was little choice. The pool on the 6th floor was lovely however you could not add any food or drinks from the pool bar onto your room bill. We walked to the main square which took about 45mins.
Tosh
15 years ago
6.0
Arrived a day early and they were able to get us a beautiful room although it was full price for the last minute booking. We were to pay in cash for the room but convinced them to charge the room after quite a bit of conversation. We had to switch rooms the next day. The room given for our reservation was decent but quite a downgrade from what we received paying full price. The A/C in this room didn't quite work and in following days there was an awful smell that didn't go away. Had to open balcony to air out the room. Front desk reception (one lady in particular) was very rude and not at all helpful. One day she was sitting down with a friend talking and wouldn't come to the desk to help. After a few minutes we went over to let her know that we needed help and she directed us to wait for someone else to come to the desk. She was very awful.
Graham
15 years ago
6.0
The hotel is nice enough, polite staff, excellent breakfast and a rooftop pool with a bar/ snack bar. The only pitfall is its distance from the Medina; doesn't look very far on the map, but there are more closer and convenient places to stay. If you're not fussed about catching a cab every time you want to get to & from centre, then it'll be great.
Rhon
15 years ago
8.0
Once in Marrakech things were good. A small taxi for the two of us from near the hotel to the old city was about a london bus fare-not bad. Hotel was pleasant enough and the food was good-just stay away from the fishy pizzas. The view on the 6th floor terrace is a must see at sunset. We booked 2 of the Expedia tours which were good value for money. Tip: keep small change on you for when you go to the bathroom as you‘ll need to tip. Take picture in the main square at your peril! They will demand money from you for the picture. Warning!! When near the taxi rank don’t listen to any guy who tries to tell you he’s in charge of the taxis and you have to go through him. Walk away from the taxi rank and hail a taxi off the street. It’s cheaper and you don’t have to go through the hassle of haggling every time you travel. But be sure to agree the price with your driver BEFORE jumping in his taxi. Taxi ranks right outside the hotel charge more than ones off the street.
Imran
16 years ago
8.0
This hotel is excellent if you want to stay away from the daily hustle and bustle. A taxi ride will cost between 20-30 dhr into the city centre but DO NOT get a taxi from outside the hotel but from the main road, which is a 1 minute walk. Always haggle for taxi prices as the local drivers have a habit of quoting 100-150 dhrs for any taxi ride. If you do not want to get a taxi then bus 19 will get you near the city centre. Once again the staff are really friendly and helpful and the female receptionists are beautiful and always serve with a smile. I really enjoyed my stay in this hotel and recommend it to anyone wanting to visit Marrakesh
Harvi
16 years ago
8.0
The hotel was on the whole a pleasant experience, the staff were all very friendly and went out of their way to help you even though there was a language problem and they didn't always understand English. The room was clean and comfortable, the only main downfall was the laundry, it came back still damp, not smelling the best but the clothes were not ironed, for which they wanted extra money. Most hotels always wash and iron your clothes when you use their laundry service.
A
16 years ago
4.0
This hotel is NOT in Marrakech. It is well outside it and will cost a fortune in taxi fares to get in and out from the city. You cannot walk the distance as it is too hot. The service is extremely poor and they are just interested in getting money out of you any way they can. Nothing is free including the sauna or gym. There is a charge for every use.
Nusrat
16 years ago
4.0
I thought I'd found myself a bargain 4 star hotel when I booked this hotel and the reviews were all pretty good. However, from teh pint we arrived and checked in, I realised I was in for a big disappointment. We arrived at 11am and were told we could not check-in until 1.30pm because our rooms were not ready - despite the hotel stating normal check-in is 11am. We decided to go for lunch whilst we waited in the pool cafe. We waited over 20 minutes for a bottle of water and then had to chase our food having waited over 40 minutes for sandwiches. To summarise, the hotel looks nice, is located about 15 minutes by taxi from djema el fna but in terms of service, it's terrible. The reception staff are not interested in looking after you. The rooms were nice enough in terms of cleanliness but the pillows are very hard and there are very few power sockets. Also, bring your own iron because they dont have any. Finally, you have to pay a local tax on departure - we paid about 12 pounds per room for 5 nights. I wouldnt recommend this hotel...its only been running for less than a year and the staff clearly still need a lot of training. Stay in a riad - I wish I had.
Aziz
16 years ago
4.0
24 room service - only for salads. Takes over 1 hour to arrive to room, NO kettle or tea in room..No complimentary water. Elevators working only occasionally. This was one of the worst hotels I have stayed at in all my travels.
S
16 years ago
4.0
Nothing wrong with the hotel, very poor staff.
Lou
16 years ago
10.0
Stayed here for 5 days in July 2009. The hotel was of a very high standard and certainly deserves the 5* rating! The hotel was very modern but had lovely Morrocan touches throughout. Used the roof top hotel pool during the day which was very nice - the pool bar staff were lovely and cook you up a great cheese panini and chips at lunch time! The rooms were also of a high standard - clean and modern and the service was great - would certainly go back and recommend to others.
Myriem
16 years ago
8.0
Very nice staff members. Very helpful and willing to go the extra mile. A few things that I would have liked to see, probably not specifiv only to this hotel... alarm clock in the room, free internet access (had to pay extra) and more info about the city.
Lisa
16 years ago
10.0
My friend and I stayed at this hotel and could not fault it. We had a lovely room and it was very good value for money. The roof terrace is very nice with the swimming pool which we used on a few occasions to cool down. We also had lunch on the roof terrace which was good. I would recommend this hotel to anyone as I preferred to stay in the new town having the option to taxi into the old town which was no more than 10 minutes away.
Tracey
16 years ago
2.0
The lift was broke so we had four flights of stairs to carry luggage up and down. There was suppose to be internt available but that was down half of the days we were there. Wish i had paid more and got a descent hotel. I was surprised the staff were so unfriendly. We had been touring and visited many countries and this was the worse hotel we stayed in by far!!
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