Es Saadi Marrakech Resort - Palace
Chain: Not Available
Description
Luxurious District of Hivernage:
Situated in the prestigious Hivernage district, our hotel offers a serene escape in an 8-hectare park, just a short stroll from the bustling heart of old Marrakesh.
Sumptuous Accommodations and Amenities:
Indulge in luxury at Es Saadi Marrakech Resort - Palace with spacious suites, private villas, and Ksars Duplex, all exquisitely decorated. Enjoy a 3000 m² spa, a 2400 m² outdoor pool, and multiple dining options including authentic Moroccan gastronomy.
Entertainment and Leisure Options:
From Theatro Night Club to the Casino de Marrakech, our hotel offers a range of entertainment choices. Stay active at the fitness centre and tennis court, or relax at the kids club. Plus, don't miss the stunning views of the Atlas Mountains.
Experience the epitome of luxury and relaxation at Es Saadi Marrakech Resort - Palace. Book your stay now to create unforgettable memories.
Sentiment Analysis
Beautiful grounds
Helpful and friendly staff
Great location
Spacious rooms
Popular Amenities
Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Availability Side
One-Bedroom Villa
Boasting a private entrance, this villa comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with...
Two-Bedroom Villa
The private pool is a top feature of this villa. Boasting a private entrance, this villa comes with 1 living room, 2 separate bedrooms and 2 bathrooms...
Family Suite
The spacious family room features a flat-screen TV with satellite channels, a private entrance, a mini-bar, a tea and coffee maker as well as garden v...
Junior Suite
This spacious suite offers a view of the pool and the mountains. It has a marble bathroom and a flat-screen TV.
Executive Suite
This spacious suite features a balcony with a view of the pool and has contemporary paintings by Moroccan artists. Extras include 2 flat-screen TVs a...
Deluxe Suite
This spacious suite features a large balcony with sun loungers and a view of the pool and the park. Extras include 2 flat-screen TVs, a coffee machin...
Ksar
This air-conditioned ksar has 2 marble bathrooms and 2 large terraces equipped with sun beds overlooking the pool and the park. It includes: - 3 flat-...
Guest Sentiment Categories
Cleanliness
Guests consistently mentioned cleanliness as a positive aspect.
Service
Service was generally appreciated by most guests, with some minor complaints about wait times.
Location
The hotel is conveniently located near key landmarks and public transport.
Room Quality
Rooms were spacious and comfortable, despite some minor maintenance issues mentioned by a few guests.
Amenities
Amenities provided were satisfactory, with a mix of positive feedback on the gym and pool, but some mentioned the lack of spa services.
Value for Money
Opinions varied on the value for money, with some guests finding it a bit high for the services offered.
Food and Beverage
Breakfast and restaurant services were generally well-received, while some indicated a desire for more variety.
Overall Experience
Most guests had a positive overall experience and would recommend the hotel to others.
Hotel Rules
Check-In / Check-Out Policy
Check In
3:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessEs Saadi Marrakech Resort - Hotel may ask for a valid ID copy of the guest to insure he/she is the credit card holder. The property will send to you a secured-payment link for all non refundable reservations. Please note that different cancellation policies apply to bookings of 10 rooms and more. The total amount of the reservation will be requested after the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Reviews (290)
Daniela
3 days ago
8.0
A fost confortabil, personalul de la restaurante foarte amabil, mancarea ok la restaurantul italienesc ( noi nu ne-am adaptat cu mancarea marocana).
Cons: Am fost la sfarsitul lui Octombrie si oricat am incercat sa gasim sezlong liber, era foarte greu, dificil dialogul cu personalul piscinelor.
Adel
4 days ago
9.0
yassin
1 week ago
10.0
Marciano
2 weeks ago
9.0
carol
2 weeks ago
8.0
Keith
2 weeks ago
9.0
marcel
2 weeks ago
10.0
Parfait
2 weeks ago
10.0
Mark
2 weeks ago
8.0
Matthieu W
2 weeks ago
2.0
petit déjeuner et situation géographique
Cons: la réception vous affirme à 2 reprises que l'hôtel est complet alors qu'on peut réserver sur booking... La suite deluxe du batiment 3 était absolument pas insonorisée au niveau des baies vitrées, impossible de dormir la nuit à cause de la route. le personnel le savaiy mais rien n'a été fait et surtout ils continuent de louer cette chambre au plein tarif !!!
Helmut
2 weeks ago
9.0
Hervorragende Auswahl, sehr guter angenehmer Service, alles was man sich wünscht, die Wünsche wurden übertroffen
Cons: Der Service an der Rezeption ließ zu wünschen übrig. Habe geschrieben dass wir um ein Uhr anreisen. Die Villa war nicht bereit. Checkin wäre um drei. Wir gingen in die Medina, kamen erst um vier zurück. Man hat uns hingehalten und nach mehrmaligen Anfragen gesagt, die Villa ist gleich mal gereinigt und bezugsfertig. Um fünf konnten wir einziehen. Keine Entschuldigung, sehr unkompetentes Personal an der Rezeption. Schade!!! Die Villa war sauber, die Fenster verschmiert und schmutzig. Hier wäre verbesserungs potenzial.
Richard
3 weeks ago
8.0
Le personnel est exeptionnelement gentil et attentionné. Les jardins magnifiques
Cons: Trop de couloir pour atteindre certaines chambres. Certains travaux de rénovation devraient être effectués.
Nicolas
3 weeks ago
10.0
Poolanlage und das Essen war unglaublich. Auch das Personal war sehr freundlich. Wir haben uns gegönnt und es hat sich sehr gelohnt. Würden wir wieder machen.
Florian
3 weeks ago
7.0
Dan Sabin
3 weeks ago
6.0
Rooms are old. Needs to be refurbished.
Cons: I clearly asked at the reception at checkin for a QUIET ROOM and they put me in building no2 which is OLD, and very noisy as it is very close to the road nearby. Kids club is also problematic (v small room, v old, no space for the kids to play). Also it's in the other hotel, ES SAADI PALACE does NOT have a kids club.
Olivia Virginia
4 weeks ago
9.0
Thierry
1 month ago
10.0
Super vriendelijk personeel, heerlijk ontbijt, grote kamers
Cons: het interieur is ietwat gedateerd, maar alles was super netjes
michael
1 month ago
10.0
Noreen
1 month ago
10.0
Noreen
1 month ago
10.0
Noreen
1 month ago
10.0
Nathalie
1 month ago
8.0
Ammar
1 month ago
10.0
Size location and facilities
Cons: Nothing
Jean-Luc
1 month ago
8.0
L’espace les jardins
Cons: Le desk
Roméo
1 month ago
7.0
Bien situé. Super cadre. Grande chambre
Cons: Le parking saturé avec les gens qui viennent au casino. Aucune personne qui gère, c est épuisant. Également qu on me demande mon acte de mariage alors que ça fait 10 fois que je viens au moins
Gianluca
1 month ago
9.0
Pascal
1 month ago
10.0
Le cadre. La gentillesse du personnel.
Cons: Rien
Eugenia
1 month ago
9.0
Seb7572
1 month ago
10.0
Somptueux, c'est le plus bel établissement que nous ayons fait. En passant par l'accueil du personnel d'une gentillesse incomparable, la réception toujours à notre écoute, la qualité des restaurants, le service exceptionnel, le complexe, le petit déjeuner. Un vrai Palace où chaque client est considéré comme unique..nous reviendrons...et l'emplacement aussi...
Cons: Rien
Raphaël
1 month ago
10.0
Linda
1 month ago
6.0
The breakfast was nice, with nice celection
Cons: There was a small cake left in our room as a welcome treat. When I went to cut it, hundreds of tiny spiders, very small ants crawled away from it. They were awful. These insects also ran all along the rugs at the door onto the patio.
Wei
1 month ago
4.0
The swimming pool is lovely and spacious. Staff at pool side is very attentive and friendly. Staff at poolside and buffet restaurants are equally attentive.
Cons: Hotel charges large amount of prepayment. Reception has an attitude that is significantly unproportional to the luxurious touch of the hotel. Such a shame since the rest of my Marrakech experience has been so great.
thierry
1 month ago
9.0
Un vrai "Palace" en termes de qualité et de service, situé a 5mn de la médina, dans un oasis préservé entourant une gigantesque piscine/lagon. Un restaurant Marocain excellent avec une vue magnifique, un buffet de Petit Déjeuner magnifique, et un SPA gigantesque avec une haute qualité de soins.
Cons: Manque un restaurant simple de type bistro le soir, ce qui oblige a chercher dans le voisinage (Le restaurant Italien est moyen et un peu triste.). 2/3 degres de plus pour l'eau de la piscine seraient bienvenus.
Pascale
1 month ago
10.0
Très très bel hotel , calme , spacieux très verdoyant , tout le personnel très courtois et souriant . Un dépaysement 100% garanti et tout le monde est tres attentionné et disponible pour toutes nos demandes. Les buffets du petit déjeuner sont complets et delicieux...il ne manque rien . La chambre est une suite très spacieuse ou l’ on retrouve tous les jours ,à notre retour , de délicates attentions.
Cons: RIEN
Luciani M
2 months ago
8.0
Tiago
2 months ago
8.0
Laetitia
2 months ago
10.0
Elodie
2 months ago
10.0
C’est la troisième fois que je séjourne dans cette hôtel. Jamais déçue. Localisation et Équipements parfait. Buffet petit déjeuner très copieux. Personnel avenant
Cons: Un nettoyage plus en profondeur de la chambre serait parfois nécessaire.
Olivia
2 months ago
9.0
Jose luis
2 months ago
10.0
Hotel elegante e ideal para relajarse. Cerca de la medina. Personal muy amable y educado. Kasr de 2 plantas muy amplio con acceso directo a piscina y jardines. Buen desayuno buffet. La piscina y los jardines son grandes y tranquilos.Hemos viajado varias veces a este hotel y no defrauda. Muy recomendable para desconectar de la animacion de la medina.
Cons: Precios algo elevados en carta de restaurantes y servicio habitaciones.
Guillaume
2 months ago
10.0
Tout était parfait.
3 months ago
10.0
aziz
3 months ago
5.0
Amine
3 months ago
10.0
fanny
3 months ago
9.0
Incroyable personnel, extrêmement gentil, suite luxueuse, tout était incroyable petit déjeuner, très bon produit frais
Cons: ABSOLUMENT RIEN!
Hatim
3 months ago
10.0
Tout
Cons: Rien
Selda
3 months ago
7.0
Odaların havuza yakın olması ve otelin konumu iyiydi
Cons: Eski bir havası vardı ve yatak odasının üst katta olması tercihim olmazdı
Maxime
3 months ago
10.0
Paul
3 months ago
10.0
The hotel was fantastic, staff couldn’t do enough for you. Just a fantastic stay.
Cons: There was nothing I didn’t like.
Bogdan-catalin
4 months ago
9.0
Maurice
4 months ago
8.0
Erminia
5 months ago
8.0
Lovely luxury but relaxed hotel with extremely helpful staff
Cons: Not many nice little touches/extras which I would expect from a five star hotel e.g. sunglasses cleaning, fruit platter by the pool in the afternoon, last day message, that sort of thing.
Marta
5 months ago
9.0
Hamzah
5 months ago
10.0
Perfect spot at Marrakesh
Melih
5 months ago
10.0
The garden and staff
Cons: The good at Othello was not up to standard
Matthew
5 months ago
10.0
Inside Staff were exceptional, pool staff were hit or miss, the pool Bar staff were not very friendly. I would definitely stay here again. Room was fantastic.
Dave
5 months ago
8.0
Breakfast very nice, beautiful pool,
Cons: Bathrooms a old and need some changes, poolside is lovely but not to much shadow, just a few umbrellas. Rooms are bit noicy
David
5 months ago
9.0
Cristina
5 months ago
10.0
Wonderful place to stay - chose it as it was close to Medina while offering an oasis of calm in a lush environment. And it didn’t disappoint! We chose a Ksar to experience the closest authentic vibes and it was amazing. The few photos on Booking don’t come close to reality: large spaces, well maintained, spotless, fresh flowers, spacious terraces, comfy beds, everything was close to perfection. The free mini bar was great, and always promptly refilled. The staff was amazing, kind & prompt with everything we could ask for. The breakfast was diverse & the msemen is ablosutely wow, best we had in Marrakech. The pool & spa are also top noch. And the sound of he birds is the perfect relaxing background!
Cons: Things that can be improved: The Ksars are promoted as being soundproof. The one we had was not - you can hear every move from the bedrooms, from cars passing to people talking & nature sounds. At first we had the impression we didn’t close the window. Pool service is very slow, if you want something fast, best go to the pool bar.
Courtney
6 months ago
10.0
The service was amazing and the property is lovely. Breakfast was amazing!
Cons: Nothing
Patrick
6 months ago
9.0
Beautiful hotel in a great location, helpful and friendly staff
Cons: A small matter for improvement is the [free] wi-fi - which works reliably in the hotel itself but does not [i.e. keeps dropping out or is often unavailable] in the area around the pool.
Adwoa
6 months ago
10.0
On arrival we were unexpectedly given a free room upgrade and an early check in, thank you so much Ayab! Breakfast was amazing…beautiful grounds…spacious rooms…All staff were always super friendly… We will miss Noman (reception) …his smile, friendly chats as well as offering delicious Moroccan tea and snacks. Hayat in housekeeping ensured we had everything needed for a comfortable nights sleep. We will definitely return 😀
Cons: Nothing
Lee
6 months ago
2.0
This was not a Palace and should not be classed as a 5 star hotel. Poor sound proofing. Staff lack of understanding international English language. The front desk staff are probably the worst I have ever encountered in my holiday experiences. Very expensive for very poor service. Best advice I can give AVOID!
Ibrahim
6 months ago
9.0
Adib
7 months ago
9.0
Dimitrios
7 months ago
8.0
Good location with spacious shared area. Rooms were spacious and nicely equipped. Staff were very friendly and attentive. Quality of food at breakfast and pool side
Cons: Spa experience was poor. Facilities were half working and the masseuses were hit and miss. Too expensive for the value. Breakfast area was too large and was taking a lot of time to be served. Pool area service and experience too slow. Only one of the two pools heated forcing guests to either swim all in the small pool with the babies or get cold in the larger one
Andrew
7 months ago
8.0
It’s ok, a little bit tired and some features are damaged. Needs some investment, but it is fine.
Marius
7 months ago
8.0
Anne-marie
7 months ago
10.0
May
7 months ago
10.0
Beautiful grounds and facilities , Luxurious and clean Very helpful and friendly staff . Big shout to the most helpful ladies in the spa their kindness made us feel so welcomed , always smiling and extremely helpful. Es Saadi you definitely exceeded our expectations and we will definitely come back soon .
Cons: Nothing
Nicolette
7 months ago
9.0
Beautiful grounds. Great location
Vincenzo
8 months ago
10.0
Magnificent, vast property with astonishingly beautiful gardens. Excellent service at all levels, including helpful concierge. Tasteful Moroccan style decor in large suites with all usua five-star comforts. Terrific buffet breakfast.
Ryme
8 months ago
6.0
Everytime I stay there I have to ask for the same things multiple times. They have big down internal com issue. Never received amenities even when I asked for them 3 days I asked for coffee capsule 3 times and when I called to follow up the IRD agent was so rude Ask for late check out as I returned from the casino at 6 am but yet they woke me up at 12:30 because they didn’t get my request while the agent before promised to put the note in
Christian
8 months ago
10.0
Golby
9 months ago
10.0
Room huge, people so helpful and friendly Breakfast lovely
Cons: Nothing
Mujahid
9 months ago
10.0
Frederick
9 months ago
10.0
Moroccan Restaurant was super. Especially the service.
Cons: We had an issue with WC flush button. The door keys are different but the issue was the weight of the key medallion or chain. Way too heavy. If the key failed to go in the lock, it fell to the floor
Hilary
10 months ago
10.0
We’ve had the most wonderful short break at Es Saadi Palace, wishing we could stay for longer. Every part has been 5*: breakfast has every hot & cold option possible; delightful rooms & we appreciated an upgrade to a stunning suite with multiple indoor / outdoor places to relax. Though end January, great weather allowed relaxing in the sun by outdoor heated pool during the day & evenings using hotel’s spa, both welcome antidotes to the bustle of the souks which are a leisurely 25min stroll away. But what makes a Hotel is the staff, at Es Saadi Palace they are the friendliest and most helpful we could’ve wished for, every request, in every part of the hotel, was met with a warm & positive response. No hesitation in giving 5* review with a hope to return.
Steven
10 months ago
10.0
Alissa
10 months ago
10.0
Beautiful property with stunning gardens. The staff was exceptionally kind and welcoming. Highly recommend!!
luisa
10 months ago
10.0
The people and service was excellent. I really enjoyed my stay
Said
11 months ago
9.0
Alister
11 months ago
10.0
All of the hotel and its facilities.
Cons: nothing
Michael
11 months ago
9.0
Excellent hotel with great gardens, huge pool area and extremely friendly and supportive staff. We have been staying in one of the villas which even had a private heated pool (28°C). Everything was very clean and nicely furnished. Overall, the hotel is very nicely decorated. We didn’t experience any bad influence from the casino which is at the same property. Location is OK, with about a 30 minutes walk to the Souk. Some other nice hotels are nearby. Finally, again the outstanding staff has to be mentioned - everyone has been very charming and we felt very welcome.
Matthew
11 months ago
8.0
David
11 months ago
10.0
Excellent hotel in a perfect location with great staff.
Cons: Nothing
Na
11 months ago
9.0
Nice facilities, great spa free to use for guests staying in the Palace but only 16+. Kids can use the heated outdoor pool and get access to the kids Club at the hotel. The restaurant next to the pool was nice - salad bar for lunch was delicious.
Cons: Only thing that may need improvement is the drainage in the Ksar we stayed - it smells a little.
Larsen
11 months ago
7.0
The hotel and gardens were beautiful, the staff were professional, very helpful and friendly. The hotel offered a relaxing retreat from the hectic vibrant town center
Cons: We asked for our bedroom light to be fixed and our tv froze or appeared to disconnect from the Wi-Fi, we reported this but alas nobody came to fix them. We went half board, there are 4 restaurants which gave you a set menu of 3 options of a starter, main and deserts these menus did not change during our stay so we were struggling to make choices we were going to enjoy without repeating our meals. So I would not recommend half board. The large pool was too cold to get into in November but they do have a lovely smaller heated pool and an amazing spa
Paul
1 year ago
7.0
Myriem
1 year ago
10.0
I always stay at this hotel, and once again, it exceeded expectations! This time, we stayed at the Kasr, a private duplex with a terrace upstairs and a garden with direct access to the pool. It was incredibly spacious and comfortable—truly felt like home. We had two Kasrs with connecting rooms, which made it perfect for our group. The staff were exceptional, from the front desk to the pool team, housekeeping, and in-room dining—every interaction was warm and professional. The pools are massive and absolutely stunning, offering plenty of space to relax and enjoy. I can’t recommend this hotel enough—it’s a true gem, and I’ll definitely be back ♥️
Dave
1 year ago
8.0
"Spacious rooms, with equally spacious bathrooms. Overall, the staff is very friendly, with a few exceptions. Pool is spacious, breakfast is fine, location can be busy in the evening/night due to the casino, club, and restaurant, which meant taxis couldn't get through if you were returning from another restaurant. Spa center is beautiful, treatments are pricey and the quality was okay."
Cons: : "Room cleaning could be better, hairdresser in the hotel was not available for three days, and the replenishment of coffee and tea could be improved."
David
1 year ago
8.0
The hotel is amazing, the rooms, the pool area, the spa, the gym. All fantastic. I can’t overstate this enough, just fantastic. Probably the best hotel room I’ve ever stayed in, and I’ve stayed in a lot of 5 star hotels all over the world.
Cons: Proximity of the hotel to a main road meant that we could hear road traffic in our room. Better soundproofing of the windows would make the room perfect. This does seem a common problem for most hotels in Marrakech though due to the busy nature of the place and the way the road system is laid out.
Camilla
1 year ago
5.0
EXCELLENT STAFF AT BREAKFAST. ISMAEL IN PARTICULAR WAS WARM AND ATTENTIVE AND DESERVES HIGH PRAISE.
Cons: POOR INSULATION BETWEEN ROOMS MEANT WE WERE DISTURBED EVERY ONE OF 8 NIGHTS BY SHOUTING ADULTS AND CRYING BABY. DESPITE REPORTING THIS TO RECEPTION AND DUTY MANAGER 6 TIMES NOTHING WAS DONE. CAN'T COMMENT ON OTHER ROOMS BUT BOTH OURS AND NEIGHBOURING WERE SUITES SO WE WERE PAYING A PREMIUM PRICE FOR THIS ACCOMMODATION.
Paul
1 year ago
9.0
James
1 year ago
8.0
Noam
1 year ago
10.0
Vladimir
1 year ago
10.0
Amjad
1 year ago
10.0
All
Cons: All
Ryme
1 year ago
6.0
1-Very noisy We could hear our neighbor talking all night 2-A salad and a fish took 1h20 min to arrive from room service 3- asked for matches to be delivered to the room but it never came 4- all bellmen staff were 5 stars and super friendly 5- TSA lady for breakfast was also 5 stars, we told her we had to wait the night before for food she made sure our breakfast was delivered super fast and personally came to apologize
Amina
1 year ago
6.0
Seb
1 year ago
9.0
Clifton
1 year ago
10.0
Good location, nice and clean
Boglarka
1 year ago
8.0
Beautiful resort however they need to improve their service. Constantly had to go looking for someone to help and serve us at the breakfast place and at the pool. To charge this amount service should be impeccable.
Serhan
1 year ago
9.0
The location is very convenient and the rooms were comfortably spacious and quiet.
Cons: The room service was a little slow.
David
1 year ago
6.0
Have been to this location many times before so had an expectation based on previous
Cons: Building works affecting large part of facilities that we were not made aware of prior to arriving Housekeeping not of normally high standard
Saif
1 year ago
10.0
Sadeddine
1 year ago
10.0
Calm place. Where you will be taken care of on the best ways. Compared to other fancy places in Marrakech, this is on the top best in services and team.
Najoua
1 year ago
8.0
Top Personal aimable
Cons: Top
Lallybong
1 year ago
9.0
I have been to this hotel a number of times and it never dissapoints
Cons: nothing
Lallybong
1 year ago
9.0
The rooms were gorgeous, the breakfast was brilliant
Cons: Nothing
Mdf
1 year ago
9.0
The Ksar we stayed in was spacious, clean and well appointed. The fruit and sweet meats were lovely. The view and proximity to the pool was ideal. The poolside beds with and without shade was good and made for lazy days next to the water. The spa was calm and relaxing. Breakfast was great, lots to choose from and all tasted good.
Cons: Waiters serving the pool area were not always welcoming and came across as short tempered. This did not apply to all. The staff in all other aspects of the hotel were pleasant and very helpful.
Stissa
1 year ago
10.0
Everything perfect
Cons: The kids club needs improvement
Fouzia
1 year ago
10.0
I liked it cause it represents the authenticity of Marrakech but mainly Morocco i loved that, also we where made to feel like family, i can honestly say my daughters and i felt really special, thanks to all the staff,
Cons: I was really disappointed with the hammam, luckily i had it on my last day, i was not expecting to be so plain and the treatment wasn't what i was used to, i expected it to be as good as the resort, very disappointed
Modern_performer
1 year ago
10.0
Very welcoming and attentionate personel. They will absolutely take care of all your needs and even protect you from shady transactions (ensure you get the best driver, don't fall into tourist traps, etc..) make sure to compensate them accordingly! The room, the charm of the amenities, the food and especially the spa services were top notch. And by that I mean vlearly above the local average. You feel left in peace all the time yet there's always someone around to be found and assist you if needed, which is agreeable. This will be our new base camp everytime we're in Marrakech!
Bahariyya
1 year ago
9.0
Suzanne
1 year ago
7.0
I liked the location and a great spot to relax after driving for a week with my kids. They loved the pool. It doesn’t have the best kids amenities. The kids club is MEH, my kids didn’t want to go and only briefly glanced at it (5/7/9). The rooms are a bit dated and dark. The pool menu is ridiculously expensive ($25/cheeseburger). The massage I had was pretty terrible but that’s a personal preference. The staff was awesome and were really good to my kids. Breastfast was amazing.
Abdulla
1 year ago
5.0
Abdelghani
1 year ago
9.0
Julian
1 year ago
8.0
Beautiful gardens and design, convenient location. The front of hotel doormen were exemplary and very, very good. Our waiters at breakfast and lunch were also very good. We had some very good lunches in the restaurant by the pool. The salads were excellent, fresh and memorable. I loved the fact that some produce was grown on the owners organic farm. The food was unfailingly fresh and enjoyable. we had two extremely good dinners - the Ramadan buffet in the Palace and the French restaurant in the hotel. Our family of four (with two fussy teenagers who were overflowing with praise - and that is unusual!) really enjoyed eating with the hotel.
Cons: Some staff (the spa and gym in particular) could improve their customer service. They could be abrupt, we had to ask for towels at the spa, tea and water was not replenished - small things. The front of hotel doormen were exemplary and very, very good.
Jonathan
1 year ago
9.0
Daniela
1 year ago
8.0
The hotel is close to the center of town, the staff friendly and the premises very pleasant. The breakfast is good and the selection of in-house restaurants also good. The concierge service is very good.
Cons: Not much! Maybe a bit more selection at the breakfast buffet would be good. The prices of the taxis from the hotel was not always clearly disclosed and I think we paid a bit more than elsewhere, but not much.
Robert
1 year ago
10.0
Beautiful pool and gardens, extremely relaxing place to stay and good location to explore the city. We stayed in a junior suit which was very spacious with a lovely balcony overseeing the pool and gardens. All of the staff we very friendly to us and we will be definitely be returning.
Cons: All good for me
Nita
1 year ago
9.0
Everything from arriving to all the facilities the hotel offered. The spa was excellent but not particularly cheap! The pool and the gardens were beautifully maintained. The service from all the staff was excellent.
Khalid
1 year ago
10.0
Everything was awesome.
Cons: Nothing at all.
Tom
1 year ago
10.0
Verified traveler
1 year ago
10.0
an amazing experience and service so kind that I thought it was not possible. try to speak a few greeting words in arabic or French
Jacques
1 year ago
8.0
Nice garden. Rather large room. Nice pools
Cons: Internet connection is tricky Ramadan dinner
Manika
1 year ago
8.0
Chris
1 year ago
10.0
Excellent cottage suite close to pool
Lorenzo
1 year ago
9.0
Equipments, breakfast, kindness
Michael
1 year ago
9.0
Cons: No air conditioning. Apparently it is not switched on in February - despite (for us) unbearably hot room. Thus we lacked a good nights sleep which spoiled the stay.
Radouan
1 year ago
5.0
Location and the Italian restaurant
Cons: The room was very hot 🥵 We had to open the balcony because the AC doesn’t work. We got bitten by mosquitoes. The phones were not labeled we could not get in touch with front desk …
Moise
1 year ago
9.0
Amanda
1 year ago
10.0
Such a wonderful hotel with a gorgeous heated and main pool. The Ksar was an amazing size for us as a family, well laid out with everything you need. Great showers, seating and complimentary fruit/sweets. The staff were brilliant and the breakfast was amazing. It was a calm atmosphere in the hotel and nice grounds. About 15 min walk to the edge of town so just outside the hustle and bustle but near enough to be part of the action and not rely on taxis
Cons: There were a couple of minor niggles with the room. A loud heater for example and a couple of lights not working (the latter they fixed really quickly).
Sophie
1 year ago
9.0
Love the garden
Cons: Style is a little old fashioned but great building
Agatha
2 years ago
10.0
Excellent location and service by very professional and attentive staff.
Cons: Nothing
Henrietta
2 years ago
9.0
Very spacious- great facilities
Cons: N/A
Mubarak
2 years ago
10.0
Interesting place with very friendly staff. The location is perfect with everything is within walkable distance
Liliane
2 years ago
9.0
The service excellent position clean beautiful surrounding love the Saadi palace
Cons: Like everything
Jacques
2 years ago
10.0
Nothing to say everything was top
Alison
2 years ago
9.0
Fabulous pool and garden area, great choice for breakfast. Good Gym, the spa area was very nice. We ate at the Italian restaurant and in the international restaurant which is over in the casino and both were lovely, good choices of food and wine. Staff were very nice and helpful
Cons: Nothing
Chris
2 years ago
10.0
The hotels ambience & style, the art throughout the building was incredible. Amazing staff having stayed at a number of five star hotels throughout Marrakech over the years. I will only be returning to the Es Saddi Palace in the future.
Margaret
2 years ago
9.0
Everything! Beautiful surroundings, beautiful hotel and helpful, kind staff. Not to mention beautiful food! Will definitely go again ‘im shalla’
Cons: I wouldn’t choose half board again. Smaller choice and no option to pay extra for a La carte.
Netanel
2 years ago
9.0
Elisabeth
2 years ago
8.0
Shermaine
2 years ago
10.0
This is the best hotel in Marrakech! Everything from the start to finish was perfect. All the staff were great and attentive. The hotel itself is fabulous and very clean! I didn’t want to leave, it was just magical and in the perfect location. Thank you for making my hoilday perfect, we will definitely be back xx
Karen
2 years ago
1.0
Nothing
Cons: I was really looking for ward to my holiday in Marrakesh as I’ve never been before having looked at the booking com reviews I thought this must be one of the best. But disaster just struck from the start. I booked the Ksar villa for 6 nights for me and my baby who is 8 months old it was pricy £3000 but I just wanted her to have a memorable experience . Upon arrival security not friendly paid for the room straight away . Our villa has crawling ants and insects all over the floor so I couldn’t leave the baby on the floor ok the play mat . Also the screen mirroring didn’t work on the tv so she couldn’t listen and watch her favourite programs I had to buy a tv just for her. This was the final straw when they wouldn’t let me and her in the indoor pool it was too hot outside for a baby and she wouldn’t let us go swimming there . I left the hotel and they argued with us saying we had not paid basically calling me a liar I told them check the cameras we never even got an apology just stuck up attitude. We left the hotel after just 2 days I didn’t get a refund but that was how bad it was that I had to leave I would never recommend this place . Having stayed at many hotels this was the worst 5 star ever
Naji
2 years ago
10.0
Amazing
Cons: The A/C in the room was weak
Alexandr
2 years ago
10.0
Absolutely brilliant hotel . Kind personal and super services🤟🤟
Sharron
2 years ago
7.0
All facilities were outstanding, the pool was glorious, the staff attentive and charming. Food was delicious.
Cons: We were staying under the roof top restaurant and the chairs scraped heavily on the floors (iron chairs and tiled floor) causing a lot of noise in our room. I asked the restaurant if they could try lifting the chairs to move them but sadly it was the same every evening. Thank heavens they did not serve breakfast.
Charles
2 years ago
9.0
Nigel
2 years ago
8.0
The hotel is great and the staff were very friendly.
Cons: The spa charged us a lot more for our treatments than we were expecting. Wouldn’t recommend that facility.
Stefaan
2 years ago
9.0
Leila
2 years ago
8.0
Mansoor
2 years ago
10.0
Moosa
2 years ago
10.0
Cheryl
2 years ago
9.0
The breakfast was delicious, fresh and varied.
Sultan
2 years ago
9.0
Zakaria
2 years ago
10.0
Everything.
Anonymous
2 years ago
10.0
Andrea
2 years ago
7.0
Staff was very friendly and kind. Large pool area but only a small section is heated during the spring.
Cons: The Ksar is a nice solution for a family but a bit dark in terms of light. There is no turndown service which at the price is perhaps surprising. Othello cuisine was underwhelming, pretty tastless whilst very expensive,
Francois
2 years ago
9.0
Excellent service, fabulous rooms, great food (Moroccan restaurant)
Cons: View on the airport + aircraft noise, Same menu every night at the Italian restaurant Extra fees at the Moroccan restaurant not mentioned when booking
Anna
2 years ago
8.0
The facilities The Spa
Cons: some of the waiters were coughing and then instead of washing their hands, they served
Caroline
2 years ago
9.0
Florence
2 years ago
10.0
The property is beautifully maintained and very spacious. It's perfect for a morning walk in the palace gardens or even a run. The effort put into maintaining the plants healthy is noticeable
George
2 years ago
9.0
The palace resort is in an excellent neighborhood close to the center of Marrakesh. The room was very nice and clean. The staff were polite in general. There are 4 restaurants, one serving only adults. The exterior is beautiful and there is a heated swimming pool. The breakfast is very nice
Cons: The menu in room service is quite limited and the food average or even below. The staff serving food sometimes you get the feeling they don’t quite like what they do but I guess it’s because we were there during ramadan. The food prices are extremely high for the food served.
Shahram
2 years ago
8.0
FIONA
2 years ago
10.0
Our first time at Es Saadi Marrakech & would definitely recommend - room was amazing, spacious with lovely balcony. Setting with all the trees & gardens was beautiful & felt like an escape from the hustle & bustle outside - all the food we had was top notch & service impeccable 10 out of 10
Stephen
2 years ago
9.0
The faculty was beautiful. We liked the breakfast room, dining room, pool area and workout facility.
Cons: Our room failed to be clean - no maid service
Niamh
2 years ago
10.0
The pool is amazing! We loved it! I think this hotel is underrated.The staff were very nice and the room was very comfortable.
Tatiana
2 years ago
10.0
Carmel
2 years ago
9.0
Tullio
2 years ago
10.0
I find this historical, unique all suites hotel with a mature park like garden a museum class art collection by far the most interesting five star hotel in Marrakesh. Service, kitchen, matches the quality of architecture. Tullio
Lisa
2 years ago
10.0
Eric
2 years ago
10.0
endroit idyllique et service exceptionnel
Olamide
2 years ago
10.0
My stay was absolutely amazing. I have no complaints whatsoever. The staff were all so incredibly kind, helpful and friendly. Food was so good and the environment was so picturesque and the view was stunning. I will definitely be back.
Cons: Can't think of anything that went wrong.
Nkiru
2 years ago
10.0
I love that it’s a traditional Moroccan hotel. The staff were so polite and helpful, they were always eager to help. The architecture was simply breathtaking, very beautiful views from the room also. Very central location too. All round fantastic experience and worth every penny.
Ye
2 years ago
1.0
Kadmiri
2 years ago
10.0
everything
Cons: nothing
Jane
2 years ago
10.0
Erik
2 years ago
9.0
Ajay
2 years ago
5.0
the pool and the spa
Cons: rooms are outdated, deluxe suite didn’t have a full length mirrors, the light bulb in the shower was not working and inspite of complaint it was not fixed. the breakfast was same for all 4 days no variation
Panagiotis
2 years ago
10.0
Lily
2 years ago
10.0
Delicious ! Many options Waiters super helpful
Tamara
3 years ago
10.0
Enjoyed my staying there. Just overpriced meals
Said
3 years ago
1.0
Nothing
Cons: Price Food Ambiance
Lalla
3 years ago
8.0
Anonymous
3 years ago
9.0
Laurence
3 years ago
9.0
Greg
3 years ago
9.0
Calderan
3 years ago
10.0
Aldona
3 years ago
9.0
The breakfast had so many options that I chose something different everyday. Great service!
Cons: Large pool could have been warmer. It was too cold to go in.
Kelly
3 years ago
10.0
the palace was absolutely stunning, the staff were all so friendly and helpful. the location was great also. we can’t wait to come back! 1000% recommend
Fouad
3 years ago
8.0
Tevfik
3 years ago
8.0
Carsten
3 years ago
9.0
Chris
3 years ago
8.0
lovely gardens
Cons: Room was not ready on arrival - waited over an hour past agreed check in time - after a long journey it would have been nice to be offered some free drinks
Rob
3 years ago
10.0
Katy
3 years ago
5.0
Lucition
Cons: Bed
Oriana
3 years ago
10.0
Ludmila
3 years ago
10.0
Janine
3 years ago
10.0
The staff and the food and the pool
Anonymous
3 years ago
10.0
Manekineko47
3 years ago
10.0
No.1 Swimming pool and everything else, so professional and welcoming
Cons: Sauna was under restoration on our second day
Amaral
3 years ago
9.0
everything were excellent
Ahmed
3 years ago
10.0
very traditional moroccan architecture and decor
Andre
3 years ago
8.0
Fantastic pool, one of the biggest we've seen. Main lobby is awesome. Shot many pictures, really fantastic. Very nice breakfast (great service; we were even asked if we had slept well, ha ha)
Cons: We spend 500 bucks a night on the villa. Not worth it. Quality wise good but the vibe was below expectations. Didn't feel like going back to the villa most of the time. Straight access (from the villa's small garden) to the pool didn't really appeal that much to us One bedroom upstairs (where our kids slept) just didn't feel right. Living room not inviting Too dark If we'd go to this hotel again we'd take a family room and spend the extra cash on food
Raquel
3 years ago
9.0
We loved the place. Great hotel with amazing swimming pool and the Ksar was perfect for our family.
Anonymous
3 years ago
4.0
the pool
Cons: service and cleanliness
Ahmed
3 years ago
8.0
DAVID
3 years ago
10.0
amazing stay pool huge. bar in the pool. casino everything thing were perfect. staff cleaning.
DAVID
3 years ago
10.0
it was very good hotel cleaned and staff were very nice. breakfast very good. air-condition was not strong. hotel is beautiful. casino good. every thing were good
Guy
3 years ago
10.0
Fantastic stay, merveilleux séjour Superbe accueil et Plus…
Pietro
3 years ago
10.0
Fantastic stay, highly recommended
Verified traveler
3 years ago
8.0
Calm place and convenient A little tired in the rooms
Mohamad
3 years ago
10.0
It was sweet and pleasant. The only thing i would like to see changed is the over soft mattress.
Verified traveler
4 years ago
10.0
Absolutely best service to offer! From doorman to hotel checkin to our concierge, everyone took care of us and went out of their way to get things done for us! Hotel was great had a very good time and will definitely come back again thank you!
Janna
5 years ago
10.0
Staff were so helpful and friendly all the time. They went out of their way to make things easy for us
Verified traveler
5 years ago
10.0
Our suite in the palace was spacious, clean and beautiful. All of the staff were wonderful. Only good comments. A perfect stay.
Verified traveler
5 years ago
8.0
The gardens were excellent, rooms had good views, breakfast was bit limited, birds flying around in the breakfast area, too often munching on the cereals , not sure if this complies with health and safety, but this is Marrakech where people live to con others.
Lawrence
5 years ago
10.0
Amazing hotel, amazing room and amazing staff
Expedia
5 years ago
10.0
Beautiful hotel. Great service and staff.
Verified traveler
6 years ago
10.0
Excellent room with wonderful staff who were ready to help in any way. The best breakfast buffet I have ever had at a resort. Prime location for seeing sights.
Cicek
6 years ago
10.0
Everything was great. Really felt like home. Staff was extremely helpful. Food was amazing.
David
6 years ago
10.0
Our second stay at this hotel. It was even better than the first. Upgraded to a beautiful suite, all the staff were friendly and helpful especially at breakfast and the pool staff.
Randa M
6 years ago
8.0
The Hotel was an excellent choice in Marrakech, we enjoyed our stay, pool was great. Breakfast was excellent. Rooms are very spacious and confortable. Few missing items need urgent attention : kettle or coffee maker Iron and iron board.
Randa M
6 years ago
8.0
The room and the hotel were very nice. Nice garden view from balcony. Some missing items in the room: coffee maker or kettle, kleenex in the room, iron and iron board were also missing. Otherwise everything else was just fine including the breakfast.
Derek
6 years ago
10.0
Fantastic Hotel. Sayed in a suite and have to say it was the best hotel I had ever stayed in (and I travel a lot for business). Highly recommended. Service not quite up to scratch for this sort of establishment though.
Linda
6 years ago
6.0
Lovely hotel with relaxing pool area and thermae spa. Pool snacks expensive but Moroccon buffet reasonable value. No welcome drink on arrival which was very unusual as this was the only place we weren’t offered one in the whole of our holiday. Also one cake in room, delicious but couldn’t understand why they couldn’t have provided one each! Fizzy yoghurts on the breakfast buffet and only place we ended up with upset stomachs! Service in hotel was the worst we experienced and we stayed in a selection of raids, kasbah, desert camps.
Verified traveler
6 years ago
10.0
The Palace is amazing in every respect, service is great and the staff very helpful and friendly. I would recommend eating out as the quality of the food available at the hotel is not great and certainly not at the prices charged!
Verified traveler
6 years ago
10.0
Gorgeous property and superlative service! The concierge was extremely helpful.
Verified traveler
6 years ago
10.0
Beautiful hotel, Excellent service. We will be back!!
Verified traveler
6 years ago
8.0
Jardín and pool where unique. The room was a little old fashion for the price. Price for value just OK.
Dan
6 years ago
10.0
Can’t say enough good things. Staff was friendly and helpful with booking excursions and arranging transportation. Room was perfect. I had breakfast each day and ate at 3 of the resort restaurants. All my meals were good. Resort was an easy walk to the medina as well as Ménara Mall. Be sure to book the quad bike excursion to the lake...Great time!!
Olivia
6 years ago
10.0
Executive suite was amazing - huge bed, massive bath and balcony overlooking the pool area
victoria
6 years ago
10.0
spa is good，location is good and the Italy restaurant is good
Verified traveler
6 years ago
10.0
We stayed in Ksar 1 Duplex. Season was quiet so not crowded yet staff were a Property feeling but well equipped and not too small. The villa has a butler service which was 100%. ttentive and friendly. Boutique Property feeling but larger enough and well equipped for most people. Restaurants are unique at least each worth one visit. Pools and pool Services very good. Room Service/pool menu is OK. Gym is OK. We did not use the Spa Services. Everything is massively expensive at this place so it really must provid an excellent experience. It was.
Verified traveler
6 years ago
10.0
We just loved staying at the es Saadi palace! The service was fabulous, especially in the Moroccan restaurant. Close enough, but far enough removed from the chaos of the medina. We found it to be incredibly relaxing. The front desk staff were a little rude/icy.., aside from those folks, 5 stars all around!
Larry
6 years ago
10.0
A five star hotel with a five star plus treatment. Staff were courteous, professional, knowledgeable helpful and efficient. The property is safe and secure and a comfortable walking distance from the city centre. It is also a stone’s throw from the delightful Atlas Mountains with reassuringly pleasant guards. What is not to like?!
Kathryn
7 years ago
10.0
Fabulous! Wish I could have stayed longer. You get a lot for your money...beautiful/large room, very attentive service, free breakfast, free private airport transfer in luxury car, free WiFi, free access to indoor pool and steam rooms (gorgeous with no chlorine smell and I normally hate indoor pools).
Adam
7 years ago
10.0
In a convenient location. All the comforts you can think of. Great pool and spa with an attentive staff. The food was very good for breakfast and snacks. A couple of the restaurants were really outstanding. Great relaxing setting. Choice of where you stay - the Hotel, the Palace, or a Villa - worthwhile splurging. The gardens in the compound are nice to wander about - the big surprise is the art work all over the facility.
Verified traveler
7 years ago
10.0
Amazing property - very clean, staff are extremely attentive and friendly. Service was excellent. They have a nice pool, workout area, restaurants. Breakfast was included and the food was delicious. It is not too far from the main markets (about a 5-10 min taxi ride depending on traffic) and the taxis are not too expensive here.
Jeanette
7 years ago
10.0
After reading negative reviews about staff there we were pleased to find that everyone was courteous and helpful and smiling including the cook who we had a good laugh with one morning held my lids open open so I didn’t burn myself every morning with a smile. The street noise is minimal the birds chirping probably made more noise. The rooms are huge with a large balcony looking onto what could pass for a botanical garden. A massive pool we enjoyed the heated pool. It was so beautiful we spend a whole day of our holiday beside the pool which I have never done before. We stayed at the Palace I don’t think we would have enjoyed the resort as much. We thoroughly enjoyed our twentieth wedding anniversary here. It was perfect and look forward to coming back as soon as we can.
graham
7 years ago
8.0
next door to the casino which is perfectly ok as it feels very distant.
Nac
7 years ago
10.0
Great experience, we will be back certainly! I will suggest a private or separate guest parking at esaadi palace. Specially the week end.
poornima
7 years ago
10.0
Had a fabulous stay at this beautiful place. Loved the spacious read extra extra large rooms with closet and bathroom. The breakfast spread was outstanding and the staff were extremely friendly. The saunas available at the palace for their guests are exceptional.
Tim
7 years ago
10.0
Excellent hotel, very large comfortable rooms. Room cleaned very regularly to a height standard. All staff very friendly and helpful. An amazing hotel, I would defiantly stay here again and again.
EZQ
7 years ago
10.0
My wife and J stayed at the Palace for 2 nights. The hotel is top tier and has awesome amenities. The pool area could use some help with the waiters, they do take a long time to attend you. Other than that, if you can afford to pay a little more and stay at the Palace, do it.
Verified traveler
7 years ago
10.0
Very good hotel, facilities were first class.The location was perfect.
Emma B
7 years ago
10.0
A very special place and will definitely return, warm outside pool and lovely gardens, huge rooms and very friendly staff.
Verified traveler
7 years ago
6.0
My husband and I stayed for 2 weeks with our 3 month old. This resort should be a 4* not 5*. Pros - Beautiful room, very spacious. We booked a suite as we were staying for two weeks with a baby and needed the extra space. House keeping were excellent. - Great pool options incl a heated pool and beds/cabanas for lounging. - Resort staff esp pool staff were friendly and helpful. Cons - Pool food options are limited and rubbish for vegetarians. - Bedroom towels and pillows are terrible quality for a 5* resort. - On one occasion a pool staff denied me a third towel because they had a lot of guests they needed to service?! For a 5* resort they should always have unlimited towels! - Reception staff (two females) very rude. Our AC stopped working for two days and we were informed that the hotel turned it off completely - again it's a 5* resort! - Concierge; unfriendly and pretty useless. - The resort does not provide irons or kettles for tea/coffee (strange) in rooms. In the middle - Restaurants were good but not excellent. - Room service food options are limited esp for vegetarians (but we were staying for two weeks so for a week it's unlikely to be an issue) - I emailed the resort prior to arriving regarding sterilizing baby bottles. I was told they had sterilizing machine. On arrival I was told it was broken and arranging alternative sterilizing was a big struggle. In the end, Farah did arrange for us to use their microwave once a day to do all our baby bottles - thank you!
J
7 years ago
10.0
it was everything we hoped for . A very relaxing holiday.
Daniel
8 years ago
10.0
Excellence is the word that comes to mind! And a highly rated word in my standards:charming! True curtesy with genuine enthusiasm at any time of the day ensuring the customer is comfortable Amazing architecture, rooms, swimming pool and food!
Verified traveler
8 years ago
10.0
From being picked up from the airport the Es Saadi Palace staff could not do enough for us. It is a very calm peaceful hotel away from the madness of the hub of Marrakesh....only a 10 minute taxi ride £4 although our first night £10 (think we must have been tired!) Food is excellent although a little pricey. Towels changed daily & sometimes twice (a little much) fresh roses in our room. A beautiful cake & candles were in our room on our birthday total surprise as we had told no one!! The concierge were so professional and went above and beyond especially Mhiaoui simo We would not hesitate to stay at Es Saadi again and would totally recommend it.
Steen
8 years ago
10.0
We - a family of three persons - stayed at the Es Saadi Palace for one week. All in all it was an exceptional and extraordinary good experience. The facility is of a very high quality, very well maintained and unique in its style and atmosphere. The staff is very professional - starting with a friendly welcome upon arrival. In general, all is to a high standard from the standard of the room - in our case an executive suite, to the garden, pool and spa area, to the breakfast service, etc - it was beyond what we expected. In addition, my wife got ill during the stay - and the hotel quickly arranged for medical support, including fetching medicine etc to make it convenient to us. The palace is in walking distance from all major places in Marrakech. We will definitely return.
Sean
8 years ago
8.0
Pigons ...the pooped all over balcony and one started his own nest. If you hd food by the pool the birds will annoy you and eat your food should you not cover it
Laurence
8 years ago
8.0
Spacious and opulent. Large bedrooms and bathrooms. Relaxing gardens and very large swimming pool. Beds could be more comfy. Lots of staff not a lot of clients when I visited. Expensive food snacks and drinks.
Salvador
8 years ago
10.0
Location was a plus. The spa was amazing. Food was delicious, with lots of variation.You could walk to the main square (20 minute) or to the shopping district. My compliments to all the staff (doorman, guest service agent, concierge, restaurant staff...)- they were all courteous, helpful, and always smiling. Will definitely be back to Es Saadi.
Gaby
9 years ago
10.0
Very nice. Relaxing. Friendly stuff,great service. Close to Medina,aeroport,mall.. Amazing.
Verified traveler
9 years ago
6.0
We were looking forward to staying at this hotel, after reading the latest reviews. However after arriving at the property I was rather disappointed. Firstly for a 5 star hotel/Palace I thought the place looked unkept. The service was not 5 star. We were not received in a welcoming manner. No refreshments offered on arrival, considering the heat of the day was around 35C. The room was a good size, but furnishings in need a of a desperate update. Bathroom was great. I had to call for turndown service!!!! However when they arrived they met all requirements. Thank you for that. The grounds were not kept well. We looked at the oriental spa, nothing special. The outdoor toilets there were truly appalling. Pool boys were not welcoming and the pool closes at 7:00pm. The gym also shuts too early at 9 pm. The Teatro club is extremely dated: did not understand why people went there??? The casino was something you might find in Great Yarmouth. Definitely not Casino Royale. All in all, this looks that it was a great place 10 years ago but now in desperate need of upgrade.
Shane
9 years ago
10.0
I stayed at the Palace with my family for a few days and couldn't be happier. From the staff to the facilities everything was pretty amazing. The pools were clean and well maintained. The rooms gorgeous and well appointed. We found food at the restaurants very good with a decent selection. The room service menu leaves a little to be desired but if your not feeling up to venturing out to take in the local cuisine it'll suffice. Over all a very lovely hotel and we will love to stay there again. I highly recommend this hotel.
Verified traveler
9 years ago
10.0
very relaxing, great time - suite was very comfortable
Verified traveler
9 years ago
8.0
Great experience. Only negative is the poor quality of the Internet connection. The breakfast was plentiful and had all the selection one could want. Pool area was tranquil and beautiful.
Mehdi
9 years ago
10.0
Great hotel , if you look for luxury hotel in Marrakech , book this hotel , my wife went to the spa , and she really enjoyed it . The food in the morrocan restaurant was delicious and perfect , like in a 3 stars restaurants . All night life of Marrakech and touristic places are close to the hotel by walk .
Aaron
10 years ago
10.0
this totally passed my expectations, im so critical of things usually. it was so good didn't open one door while I was here except for my room. best customer service I have ever had
Sal
10 years ago
10.0
Go for the deluxe room if you stay as well worth it and very private. Room 2312 is where we stayed and really loved it. Very comfortable, clean and nicely decorated.
Verified traveler
10 years ago
10.0
Very nice stay. They were repairing the pool, and the water stopped for a bit. Otherwise, it returned just in time. Lovely room/suite. Always cleaned and tidied up and always provided cookies! Everyone was nice and responsive. Lovely hotel grounds that were immaculate. The art gallery wasnt too shabby either. Would stay again. Just hope to see more guests next time!
Judith
10 years ago
10.0
Upon entering the El Saadi Gardens and Resort, you feel special. The lobby is huge, gleaming white and beautifully appointed. The staff is very nice and accommodating. Even the door to our room was decorative. Rose petals were strewn all over our room, on the bed, in the sinks, in the tub and in the shower. Our room overlooked the pool area but, it was never noisy despite a lot of people. Buffet breakfast was very nice and was included with the room. My sister and I would definitely return.
souhil
10 years ago
10.0
Spent fabulous 5 days in this hotel you will be treated like king and queen
Fred
10 years ago
8.0
Best location ever. Staff can be rude to your guests specially if they are locals.
Nicola
10 years ago
10.0
Lovely hotel - staff very friendly, and extra amenities as you would expect at 5* - for example scrub and mitt in bathroom nice touch. It was difficult to leave the hotel to explore as it was so nice. would love to go back to try out one of the villa's.
Arif
10 years ago
10.0
I stayed with my wife in the resort for 6 nights and we have had a great stay at Es Saddi Resort , quite, romantic , good staff and they showed us the real Moroccan Arab hospitality. What also made our stay a great memorable event is the management and I'd like to appreciate the special treatment and facilitation we got from Ms. Karma (super lady) who support us in all aspect and exceeded our expectation and satisfaction, also , Ms. Fatema El Zahra at front desk who resolved some issue during my first night and I really praise her professional positive interface that other front desk failed to accommodate but she is very well trained to deal with hotel guest .
shah
10 years ago
8.0
We stayed in two junior suites which were lovely clean and well presented. The hotel was confusing to get around via the different lifts in the hotel. The disappointments was there were no nibbles or tea coffee facilities in the room. Overall would stay again if the cost was lower.
Jimmy
10 years ago
10.0
After an impressive check in and wonderful reception whene arrived at the hotel we were disappointed with a couple of things in the room, firstly the toilet flush in the bathroom did not work properly and the TV reception for all channels was poor. We asked reception twice within one hour to send somebody up to fix the issues. We appreciated the fact that this was a busy time during the check in time. Not only did they fix the problems but the staff were extremely appologetic and offered us a free room upgrade. Since that point the service and overall experience could not have been any better. A truly first class service. Very happy with the stay!
Pavlo
10 years ago
10.0
Stayed with a couple of friends for a week, very good and quality hotel walking distance to Medina. Definitely recommend!
Verified traveler
10 years ago
8.0
Only stayed one night before returning to the UK, but the hotel was clean, convenient and the staff very helpful and polite.
Verified traveler
10 years ago
10.0
Excellent pool and Spa facilities. Friendly staff and large rooms.
Martin
10 years ago
10.0
I stayed at the Palace at the end of February and was impressed by this hotel: everything - from the interior to the fact that there is an art gallery floor was great. The staff were very professional, polite and always helpful. Rose petals in the bathroom as well as candles everywhere around the corridors in the night were something that provided that special touch. The hotel has a huge lagoon swimming pool (not heated) and a heated smaller (round) swimming pool. The gardens are lovely and a pleasure to walk around.Overall I went away with an excellent impression of this hotel!
Claire
10 years ago
10.0
Great price, great suite, great staff and great facilities
Liz
10 years ago
10.0
This hotel is superb in every respect. We were due to stay in an executive suite in the Palace and were upgraded to one of the Ksar villas in the hotel grounds. Everything about the villa was luxurious and the hotel grounds are amazing. The pool is spectacular and includes a part that is heated in the winter season. Breakfast offered huge choice of excellent quality food and the on site spa was also exceptional. Every single member of staff - and there seem to be plenty of them - could not be faulted. Without exception they were welcoming, friendly and helpful and added to the enjoyment of our stay.
Verified traveler
10 years ago
10.0
My stay was excellent in every respect and truly made my visit pleasurable. The facilities are amazing and the service superb. I will definitely return!
Verified traveler
10 years ago
8.0
Great hotel, great location
Julie
11 years ago
10.0
We booked the Palace Es Saadi not knowing what to expect as we had never been to Marrakech before. It was truly beautiful. The hotel was amazing! We booked a superior suite on the ground floor which was on 2 levels which was great as we had our 10 year old son with us. It was SO spacious and lovely. Everything worked well and was cleaned everyday really well and also a quick tidy up was carried out in the evening. Lovely smelling products in the shower to use too! The swimming pool area was very large so we always had lovely comfy sun loungers and the guys at the pool bar are hard working lovely guys. The breakfast on the terrace was close to our suite and was so lovely to start the day sitting outside with a lovely breakfast and a choice of teas. It was never crowded or manic - just so lovely and peaceful. We had dinner at the restaurant on the first night which was delicious but we ate out the rest of the time to try out other places. Will definitely be going back and hopefully soon!
mohammed
11 years ago
10.0
Es Saadi palace was located in a perfect location. Approx 15mins walk from the main square or a 5mins taxi journey. The hotel complex is very peaceful and quiet hosting beautiful and clean spa facilities. Staff very friendly and attentive. I stated at the junior suite which was splendid and overlooked the gardens below.
Verified traveler
11 years ago
8.0
Very nice hotel! Excellent location. I was at the Palace and rooms are very nice. Staff very friendly!!!!
Verified traveler
11 years ago
10.0
We have enjoyed our stay at the hotel. Staff were very friendly. Service was prompt and 5*.
A
12 years ago
10.0
brilliant staff so good, food is great everyone is very helpful
Kip
12 years ago
8.0
We booked this hotel for 3 nights in mid-July......we were checked in very smoothly (after a delayed and stressful plane ride) and we were only Interested in a meal, drink and sleep. The pool bar was the nearest and we ordered 2 club sandwiches which were HUGE but tasty. The hotel in general was very quiet - just a handful of guests. Most of the beautiful pool are had been sectioned off for maintenance which was a shame as it would have been lovely to experience it all. Our room (Junior Suite) was lovely and very clean. Breakfast was gorgeous....yummy Morrocan pancakes, mint tea, fresh fruit, anything you wanted to be cooked to order.... We struggled to find places to eat apart from Le Comptoir and Cafe Extrablatt just outside the hotel......a few drinks in the hotel bar would have been nice too but there was no other guests in there. We enjoyed our stay overall but I was upset on check out when the hotel staff tried to charge us again for our per-paid package! After a long negotiation...they seemed to accept it. Even though they had a print out of our booking which quoted "Expedia collect payment"!! It seemed to be a language barrier issue. We also had a complimentary car to the airport which was a relief after the 'taxi' ride to the hotel!
Verified traveler
12 years ago
10.0
Beautiful hotel, great staff, amazing pool area and gardens. The rooms are not as quiet as one would have hoped, they don't seem to be sound proofed but this did not ruin a wonderful stay. Being able to use the spa facilities was a real perk, especially as we seemed to be the only people to know about this! We will be retuning.
Fouad
12 years ago
2.0
The word Palace should be taken off from the name of this hotel. It is far from a Palace. It is no more then a 3 star hotel and no star for food quality. The breakfast is terrible with birds flying and eating the food freely even though it is inside. The swimming pool is super dirty.
Darren
12 years ago
6.0
Lovely hotel, shame the service was not the same. Breakfast was a poor 2, Not enough sun beds people leaving towels on beds at 8am to reserve and than not coming back to after lunch. You need to go out or to the casino at night as hotel bar was lifeless as was the 2 restaurants. On the plus Hotel spa is great and the room and grounds.
Saif
13 years ago
10.0
The as Saadi hotel, palace and villas are in an oasis just 15 min walk to the chaotic marakesh old medina souk and famous jamaa al fna. Best service, huge suites, comfortable bed, huge bathrooms and highest quality outdoor and in door swimming pool. We stayed there for 3 nights and paid for 2 as part of hotel.com promotion. Go for it
Starts From
$614.00 / night
Rue Ibrahim El Mazini Hivernage, Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
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