InsiderInns - Get Closer to the Dream

Saaid El

3 months ago

8.0

AC not working properly

Derek

3 months ago

8.0

Nice quiet place to relax near the airport before our trip home. Great pool, beautiful grounds, food was decent and not overpriced at hotel restaurants.

Ahmedou

3 months ago

10.0

Nice

Raja

4 months ago

2.0

Best customer service. Will go back soon

Ahmed

4 months ago

10.0

I stay there all the time. I was happy they upgraded me to a better rooms

Dina

5 months ago

6.0

Slow service around poll, waited over 18 minutes for a drink, asked for a towel from the life guard, he never provided it. Life guard more obsessed with music that was playing and not the kids in the pool.

Michael

5 months ago

10.0

If you have a layover at Casablanca and want a relaxing outdoor environment not having to leave the property with decent food and reliable airport shuttle, this is your place.

Dina

5 months ago

2.0

Everything is old and smelly. Front staff meh

anis

5 months ago

10.0

Everything is great in this hotel Way beyond 3 start expectations Free shuttle to airport every 30 minutes and round-trip is great add on

Shogufa

5 months ago

10.0

Staff were very nice..clean place

Jamal

6 months ago

6.0

Simply, the property is outdated.

KHALID

6 months ago

10.0

The advantage for me is the location of the hotel near the airport

Donald

6 months ago

8.0

Adequate facilities and quiet spot. Front desk was a little slow but okay.

Ruting

7 months ago

10.0

very nice hotel and great service!

Ronald

7 months ago

10.0

Great staff overall, very clean and comfortable. Our go to stop for transit in Casablanca.

Badr

7 months ago

10.0

Daring my still every thing was how I want to be.thank for my welcome at relax hotel, perfect still !!!love it!!

Maabur

9 months ago

10.0

Very Good stay

tarek

9 months ago

10.0

The staff is very friendly and helpful, special thanks to Nihal for her support and hospitality

Mohamed

9 months ago

6.0

Horrible food quality.

Mohamed

11 months ago

2.0

Tres décevant, lit qui fait beaucoup de bruits, une seule serviette tres usée, impossible de prendre une douche puisque l'eau coule comme des goutes et passe de chaud a froid sans vous avertir, ...etc

Thomas

1 year ago

10.0

Perfect airport hotel for that early morning flight

lawrence

1 year ago

6.0

A bit run down

Melissa

1 year ago

8.0

Great place to stay if you have a flight early morning. Clean although the bathrooms could use a little renovation.

Hoophrize

1 year ago

8.0

In general a good property,we only used it as a day room as we were connecting. Was hard to call the front desk for questions so had to go down to the front desk. We ate at one of the restaurants, presentation of the fish was lovely but flavour could have been better. Staff was very friendly!

C

1 year ago

10.0

bathrooms are a bit ‘tired ‘ but all in all it was fine.

Oubkhan

1 year ago

2.0

I had to pay twice, I had a reservation online and had to pay cash as well so when I did I ask for the refund they said they are not the one in charge of the refund and they can not cancel the double reservation. It’s a disaster and really frustrating and the staff are really far away from understanding what a good customer service is. I asked if I can talk to their manager, the ladies said that he doses not talk to the customer. I really advise the people in charge of this hotel to give another formation to the ladies responsible for check in. For all the people coming to this hotel please find another one its better for you

Oscar

1 year ago

10.0

All was great.

Antonella Carolina

1 year ago

10.0

Good hotel for a late arrival or early departure due the free shuttle every 30 minutes

Michael

1 year ago

8.0

close to the airport and staff are always very helpful. The manager went out of his way to ensure that I was well taken care off.

Mylène

1 year ago

10.0

Parfait pour relaxer sur le bord de la piscine, prendre un petit repas et une bonne nuit de sommeil avant de prendre la navette pour l'aéroport.

Jamal

1 year ago

8.0

The hotel is convenient for its purpose, but the desk receptionists are either overwhelmed or incapable of multi-tasking. They forgot to do a wake-up call as verbally requested and had trouble putting a phone call through to the room, citing privacy.

houcine

1 year ago

6.0

Hi There was no carpet in the room, even they say it's 4 stars. Guests above my room when they drag something it makes a horrible noise. For two people there was one medium bath towel each which it was not enough for two showers. Tv remote was dead. I had to call for a new one. It should be checked daily. Light stand switch was high to reach. I tried to fix my alarm set via phone by dialing *550، it did not work.the room was under my name and they asked to get my daughter's. At check in, the manger asked me to pay for the room even if was paid few days before. The check in needs to be worked on a lot, and make it easier for guests

Sofia

1 year ago

8.0

Convince hotel, also the shuttle bus is an excellent option they offer.

Bart

1 year ago

10.0

I thought it was a great place as fantastic. Be able to chill out by the pool before my room is ready in the whole atmosphere. The exterior does need a paint job. But that doesn’t bother me

Issam

1 year ago

2.0

I couldn't sleep. There was so much noise. It was impossible to relax.

Ryan

1 year ago

10.0

As expected.

Ahmed

1 year ago

6.0

Extremely friendly staff, especially Omar the doorman. Expect slow checking in, time moves very slowly in Morocco. I gave one star to the comfort question, because I couldn’t sleep due to the loud humming coming from the roof, which was affecting the 4th floor. The humming continued despite changing rooms. I can’t emphasised enough how friendly the staff at Relax are.

Rola Le

1 year ago

10.0

Good location.

Antonella Carolina

1 year ago

8.0

Room was clean and nitty, fair space, water and sweets as welcome. Airport transfer every 30 minutes is on time and super easy to take, no need to book. The neighborhood has small fast food restaurant, supermarket and cafes to get food, beside the hotel restaurant.

MARCUS ANTONIUS

1 year ago

10.0

Beautiful hotel. Big room, excellent attention! Bed and pillows could be more comfortable. Everything else was totally fine.

Mike

1 year ago

10.0

This was a really nice place to stay before my flight next day. Clean, convenient, and nice restaurants. Free airport transportation. Certain check-in-staff could brush up on customer service, but generally the majority of staff enjoy their jobs and are welcoming. I still gave it 5 stars.

Gary

1 year ago

8.0

Check in again not good.

AGHA

1 year ago

8.0

See above

Corinne

2 years ago

6.0

Of the 10 people in our group some had water and biscuits in their rooms and some did not- in consistent. Some twin rooms had only 1 towel, once I personally alerted the cleaning staff it was rectified. Front desk staff was good.

Kaan

2 years ago

8.0

Located in a peaceful area of nouaceur the hotel has nice decor and beautiful adjacent garden and pool area. The restaurant has delicious traditional meals to choose from. The rooms are spacious but are little cold in winter. Tea and coffee in the rooms and cable tv are definitely a bonus The only problem is noise from the hallways and adjacent rooms people talking loudly until 1 am disrupts sleep

Alexandre

2 years ago

8.0

Excellent for the purpose. I had a long stop over in Casablanca (flight arrived 9:00 AM and connection was 10:00 PM. I spent the day at the hotel. Clean, comfortable, good swimming pool, good bar, close to the airport (shuttle to-from). It worked just fine.

Kelly

2 years ago

10.0

The Relax Airport hotel is connected with the Atlas Hotel. Free Shuttle to/from airport. The ambiance of the hotel is Chic. They do have a restaurant. I did not get a chance to eat but it looked very nice. They do have a pool and Spa services. I had a 14 hr layover so just spent time in the room after touring.

Antonella Carolina

2 years ago

10.0

It’s good, confortable and practical for airport schedules.

Michelle

2 years ago

4.0

I liked the shuttle. The pool aera was nice. The room was unkempt. There were alot of scuff marks on walls, wall mirror was crooked, the bathroom tiles needs to be scrubbed, one of the sconces flickered. Ok for one night.

Fritzie

2 years ago

10.0

Just wow !! I think this hotel is the best 💖💖💖

jaime

2 years ago

8.0

Very vlose to the aerport

Verified traveler

2 years ago

6.0

Good for a long layover

MOHAMMAD

2 years ago

8.0

جيد جدا كترانزيت

salah

2 years ago

8.0

Everything was nice

matt

2 years ago

10.0

Great value for the price, very close to the airport and the free shuttle to and from was super easy. Room service closed for the night but they made sure we could get an order in to take to our room. Super helpful staff.

Hicham

2 years ago

2.0

The staff here including the manager ( the sky Atlas front counter is who I dealt with) who would not assist despite seeing that the situation required it. I made a mistake of putting the booking for one person but I requested two twin beds for me and my son. I get there and the staff refuses to let it slide and says I must be charged an extra fee of $35 in order to add him to the booking. The price doesn't change for the room when you put 2 people in the booking so I asked if they can be understanding of my mistake and just let him stay in the room. They simply refused and were unwilling to compromise which forced me to pay the extra money to let my son stay in the room. This is very poor customer retention skills especially for the manager who was unable to diffuse the situation or solve the problem. As a frequent traveler I will take my business somewhere else and I hope this review saves you the trouble of finding out first hand. This place is disgusting and the staff is rude. Plastic shower rod, one towel in the hotel room for 2 people. Asked for the complimentary instant coffee twice that was missing from the room and still didn't get it.

Kevin

2 years ago

4.0

We arrived late and the hotel’s AC was not functioning. They have a sister property (in same building) called Atlas hotel and they were putting people there so that they could have A/C We had booked 2 twin beds. All they had was one queen bed ONLY available at Atlas. Atlas is supposed to be a 3.5 star hotel but it did not feel like it. The A/C did not cool much and the bedding was 2 star. The room looked like a prison cell — stark and sparse. The lobby looked nice and the manager on duty was nice. That’s where my 2 stars come in. Cleanliness was OK but not wowing. The calls, room, and outside hotel had a septic-y smell. I would not stay again.

Verified traveler

2 years ago

10.0

The hotels proximity to airport with the free timely around the clock shuttels were super efficient and helpful. Great place to stay before ur flight home. Lobbies and public areas are very updated and comfortable but Rooms r old and need updating.

Mauricio

2 years ago

2.0

It took approximately 7 trips to the front desk to get a decent room, and this stay was a disaster. First the door wouldn't open with any key and I kept taking the long walk back and forth. Then they gave me two other rooms which were completely filthy and dirty. An additional room had a horrible humming sound. It took almost 2 hours to get checked into a room. I just wanted to go to sleep! This may have been the worst experience I've had at a hotel. This hotel is named "Relax" but I wasn't able to relax!

Antonella Carolina

2 years ago

2.0

The room was without towels not pillow covers. I asked in the reception 3 times (almost 1hs late) until they finally brought the towels that were clean but with stings on them.

Robin

2 years ago

10.0

Enjoyable stay

MARGARET

2 years ago

6.0

The cleaning stuff was very strong strong bad odour that did not take away the stale smell in the room. Contacted housekeeping no body speak English.

Abduljalil

2 years ago

2.0

The room was way bellow expectation, no slippers, no robe, not enough towels, no Kleenex, water stagnated in the sink and no bell service, we had to handle our baggage alone. Additionally, they requested to pay the room even though we showed them the Expedia booking number, it took a while to understand

Steve

2 years ago

8.0

It's great value for money for an airport hotel. The accommodation is serviceable, but basic

Ana Paula

2 years ago

10.0

I was happy with my stay at Relax. Very close to the airport and free shuttle.

Mohamed

2 years ago

10.0

Everything

Sakhi

2 years ago

10.0

Close to airport and free shuttle service, helpful staffs

Abdel Naceur ben

2 years ago

6.0

Not bad , room was clean and reception area , good shuttle service clean van . I don’t recommend it if you staying for more than 1 night , it’s far from the city . Taxi Will cost around $30 us to go to the center of casa , they have cabs outside available 24/7 . Shuttle is free to the airport wish Is good .

mubarak

2 years ago

6.0

Its ok for transit only few hours its ok not bad

Alioune

2 years ago

8.0

Was upgraded to the nicer and better equipped unit!

Gracita

2 years ago

2.0

Overcharge my food

Jaouad

2 years ago

10.0

I really enjoyed my stay At this property . The food , location and the amenities offered are superb . The service s top notch .special thanks to Hiba at the front desk and Hamza . See you soon .

Zachary

2 years ago

6.0

This hotel is really good for a couple night stay. It’s near the airport, has a store, and a pretty good restaurant. Some of the staff was really but some were quite rude- it may have been the language barrier. We asked for more coffee- never arrived- nor did the house keeping replenish in the morning. The front desk asked me at one point if I spoke French and I responded in French “a little bit but please speak slowly” and they proceeded to talk very fast. Again- this may have been a English language barrier but I took it as somewhat rude. This place is good for a couple days but it’s not really Morocco- the country is beautiful and you should not take the attitudes of some to represent what the country is like.

Ryan james

2 years ago

6.0

Arrived at airport and found shuttle easily, check in staff directed me to sister hotel as Relax inn was not available that evening, same complex but different wing. Similar quality in rooms/decor, but unfortunate with lack communication by staff. One night only. Rooms were standard and well appointed with travellers needs. Shuttle service and dining were very good for a standard hotel.

Bocar

3 years ago

8.0

Excellent

Samuel Sarrah

3 years ago

8.0

It was acceptable. Delays during checking when you book online.

RIDHA

3 years ago

6.0

Shuttle to airport

Enrique

3 years ago

10.0

Excellent in everything. The only concern was the hotel has an amaizing pool but they did not provide pool towels. Our reservation was in Relax, but they put us at the Sky. Much better. Thanks.

Houcine

3 years ago

4.0

Staff was not professionally with clients. Doorman ( open close doors only) wanted to help to get tips when they have luggage guy to do the job. He joined by the elevator to help. In the morning I called for a luggage guy but they could not send any

Doug

3 years ago

8.0

Upon arrivval, the Relax Airport sent me to the next door property called the Atlas Hotel, which was a nice place, but this was unexpected.

Ahmad

3 years ago

8.0

Find the Atlas in outside the airport to go to the Hotel.

Vanessa

3 years ago

10.0

Clean room, excellent customer service, airport shuttle included. Perfect for 1 night before or after your flight. I recommend

Glynis

3 years ago

2.0

These people changed my reservation dates. I called expedia immediatelh. They did not have a telephone number to contact. Expedia could not get through either. We tried for a week. I got dinged for the hotel on an incorrect date, instead of having the reservation corrected Expedia kept saying I wanted to cancel which is false, I immediately wanted the reservation corrected Fraud!

Antonella Carolina

3 years ago

8.0

Nice hotel to spend the night while arriving late or flighting early morning. Transfer to the airport is punctual and comfortable, every 30 minutes.

Verified traveler

3 years ago

8.0

Good value for money.

Anne

3 years ago

10.0

We had a problem with the toilet and someone came to fix it immediately. Room service was prompt.

Faizal

3 years ago

10.0

We had good time; staff and management were very friendly and helpful. They made sure to check up on us. Restaurant staff were very friendly, and food was very good. Easy transfer to and from the airport via the hotel shuttle. We really enjoyed our stay

Christina

3 years ago

10.0

The hotel was very clean, nice pool, staff were all very helpful. It is close to the airport and there is a free 24h shuttle, but there is very little amenities (stores, restaurants) in the area.

Souad

3 years ago

10.0

It was nice

YOUSSEF

3 years ago

6.0

It is too much expensive

Juan baquerizo

3 years ago

10.0

One of the best stays in a while. The employees are kind, polite and helpful, the facilities are clean, the breakfast was awesome! and i highly recommend this hotel.

Debora

3 years ago

10.0

Comfortable rooms, nice park-swimming pool and spa

Jennifer

3 years ago

10.0

Clean, convenient hotel near the hotel. Great customer service and free airport shuttle is a huge perk.

Omaira

3 years ago

6.0

Served it purpose. Close to airport.

Doreen

3 years ago

10.0

New place- very clean and value for money. Convenient for airport and shuttle very convenient. Friendly staff.

Nadia

3 years ago

10.0

Nice hotel and staff are professional and friendly. Shuttle bus to the airport is convenient

Verified traveler

4 years ago

10.0

Proximity to the airport is great

Verified traveler

4 years ago

2.0

The hotel is not maintained/dirty/ falling apart (see pics) / bad service. Stay away

BOUTALEB

4 years ago

10.0

The stuff was so kind, I passed a really good time there. The room was clean. I thank you for your service.

hafid

5 years ago

2.0

Upon arrival the hotel was closed and I was directed by security to a next door hotel. That Supposedly was taking clients from the closed hotel, but it was Booked all the way. I am very disappointed.

Costinel

5 years ago

8.0

Booked for one night between flights. For this kind of purpose is a good hotel, good shuttle, clean, reception sometimes too busy!

Rourou

5 years ago

8.0

The manager showed concern about my complaint and showed me that she cared about the costumer well being

Jamie

5 years ago

10.0

Nice and clean place. Breakfast was really nice. Room was spacious and clean.

Verified traveler

5 years ago

4.0

The overall process for checking in is a drag. The amenities weren't all working properly: cold water, telephone, room verification before check in..

Verified traveler

5 years ago

8.0

The staff I was assisted by was exceptional and showed a great degree of professionalism especially from Saadia in the front desk, and Zouhir with the bell desk. The hotel in the other hand was ok. The Tv was old and the image quality was very bad, they had a survey sheet but no pen to fill it out with. The shower head was not properly installed and kept turning from the water flow. The water header for tea was also not working, but the most disappointing thing was not having a prayers room.

Shama

5 years ago

8.0

We stayed one night after a long flight before moving to our next stop. For our purpose it was perfect. It was comfortable and clean. They had a free shuttle to the airport from where we got our train for the onward journey.

Khalifa

5 years ago

10.0

Great staff specially guest relation Elsaadiya , shuttle very easy to find ,every 30 minute , check in very fast and efficient, room are great ...excellent airport hotel comparing to others worldwide. Great value for money.

Verified traveler

5 years ago

8.0

Didn't find my reservetion and had to fill some papers, other than that the hotell is very nice

Verified traveler

5 years ago

8.0

Nice staff spicily ms saidah in the front desk she was assisting me about any thing I need and always smiling

Verified traveler

6 years ago

8.0

Modern property, pleasant staff, good size and clean rooms. As many hotels anbd Riads in Morocco, not enough light in the bathroom. They would not initially let us charge dinner to the room! Lack of coordination between different services.

Vijay

6 years ago

8.0

The hotel is clean, comfortable and the service is friendly and prompt. The shuttle to and from airport is really a great help for travellers who are staying for lay overs.....Good choice. Prices seem to bee on higher side and also the fact that it is away from city centre. Suitable for travellers looking for some rest between flights at Casablanca

susan

6 years ago

6.0

Good location but very noisy. Also the bathroom has an idiot and needs updating

John

6 years ago

6.0

Great location but AC not working the night we were there.

Fahad

6 years ago

10.0

Good for overnight stay. Offers free shuttle bus from airport as well.

Relax Hotel Airport Nouasseur

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Standard Twin Room

Room Only

$91.00

Junior Suite

Room Only

$131.00

Superior Room, Pool View

Room Only

$105.00

Standard Room

Room Only

$91.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Pets

Pets

Check-in & Check-out

General

Check-in & Check-out

Reviews (107)

Customer Reviews & Ratings

7.7 / 10

Saaid El

Derek

Ahmedou

Raja

Ahmed

Dina

Michael

Dina

anis

Shogufa

Jamal

KHALID

Donald

Ruting

Ronald

Badr

Maabur

tarek

Mohamed

Mohamed

Thomas

lawrence

Melissa

Hoophrize

C

Oubkhan

Oscar

Antonella Carolina

Michael

Mylène

Jamal

houcine

Sofia

Bart

Issam

Ryan