InsiderInns - Get Closer to the Dream

LUIS JAVIER

2 weeks ago

8.0

Julie

2 weeks ago

9.0

Les chambres sont propres et spacieuses. Le restaurant indien en terrasse. La vue sur la koutoubia.

Cons: La qualité du pain et des produits non locaux au petit déjeuner. ( confiture , miel etc…)

María Luisa

2 weeks ago

10.0

Myriam

2 weeks ago

9.0

L'emplacement, les chambres le personnel et le petit déjeuner. Fabuleuse piscine

Cons: La douche dans la grande salle de bain était cassée Pas de Cafetière nespresso dans les chambres ni de capsule. Juste une bouilloire avec des dosettes de café lyophilisé

stephane

2 weeks ago

1.0

jean-christophe

2 weeks ago

9.0

Hôtel magnifique et idéalement situé. Central et calme. Séjour en mini suites très confortables. Petit déjeuner au bord de la piscine excellent. Restaurant international, restaurant indien au roof top avec piscine, restaurant tapas et cocktail en roof top aussi. Superbe. Personnel aux petits soins. À faire absolument.

Giorgio

2 weeks ago

9.0

Alexandra

3 weeks ago

10.0

As piscinas e localização

Ilham

3 weeks ago

10.0

Our first impression of the hotel was positive. At check-in, we were told that our room would be ready in about 10 minutes, which was perfectly understandable. After waiting around 20 minutes, I decided to ask for an update myself. Surprisingly, the room was immediately available after I asked. It made me wonder if we would have been waiting even longer had I not checked, but thankfully Majid handled everything quickly and got us into our room right away. A few hours later, we noticed that the air conditioning wasn’t working properly. Someone was sent to check it immediately, but unfortunately the room still didn’t cool down. We were told to call back if the issue wasn’t resolved, which we did after returning from dinner. Without any hesitation, the staff arranged another room for us. And what an upgrade it was! We were moved to a beautiful suite, and the staff even helped transfer all of our luggage. Their willingness to resolve the issue quickly and make sure we were comfortable really impressed us. The breakfast was good. It wasn’t the biggest buffet, but it had everything I needed. The traditional Moroccan pancakes were delicious, and fresh egg dishes were prepared to order. A special thank you to Majid. His professionalism, kindness, and commitment to excellent customer service turned a small inconvenience into a wonderful stay. Because of him and the team’s outstanding service, I would definitely recommend this hotel and would happily stay here again.

Cons: The only thing we didn’t like was that there was no air conditioning in the lobby or the breakfast area. During the hot summer days, these areas became quite warm, making it a little uncomfortable while waiting or enjoying breakfast.

Valérie

3 weeks ago

8.0

La situation, la beauté de l’hôtel, les piscines, le petit-déjeuner

Cons: Rien

Lorena

3 weeks ago

10.0

I love the location, and everything about the hotel!! The staff was very helpful and warm; the facilites were what you need when you stay in Marrakesh. Thank you very much 🥂

Cons: I would recommend improving the air conditioning indoor !

Emmanuelle

3 weeks ago

10.0

Petit déjeuner exceptionnel. Personnel très à l'écoute. Emplacement de l'hôtel idéal. Piscine de rêve avec vue sur la Koutoubia. Tout était parfait.

F.M.M.

3 weeks ago

8.0

Marc

3 weeks ago

10.0

Julia

3 weeks ago

7.0

Bel hôtel au centre de la médina, deux piscines à disposition. Chambres propres.

Cons: Problème de température d’eau au niveau de la salle de bain, passant de froid à très chaud. Nous ne recommandons pas le restaurant, et le petit déjeuner est assez restreint.

Nadia

3 weeks ago

10.0

Ahmed

3 weeks ago

9.0

Yesser

3 weeks ago

10.0

HABERT

1 month ago

10.0

Le cadre était calme et magnifique, la piscine était top, le restaurant super bon et le lit très confortable.

Odile

1 month ago

10.0

YAMINA

1 month ago

10.0

Le personnel

Julie

1 month ago

10.0

Chara

1 month ago

8.0

Gian Marco

1 month ago

10.0

Mathilde

1 month ago

10.0

Le séjour était parfait : l’hôtel est superbe, bien localisé, la chambre est propre, confortable et pleine de charme, le personnel aux petits soins et accueillant.

Denis

1 month ago

10.0

Q211APandrewb

1 month ago

10.0

This hotel has everything. The morrocan themed hotel has lots of character and is positioned very well within Marrakech. Our room was a suite and I would not change anything about it. The service from arrival to the end has been very attentive with nothing an issue. The 2 swimming pools are very peaceful to relax after visiting the souks. We only ate breakfast at the hotel but this was filled with fresh fruit and everything you would require for breakfast, it also has an omelette and pancake station.

Hajar

1 month ago

8.0

L'accueil chaleureux Le personnel aux petits soins Une Directrice d'établissement présente sur le terrain et au contact des clients

JULIETTE

1 month ago

8.0

chambre + surclassement acceuil propreté piscine

Cons: repas ...

Franck

1 month ago

8.0

GHEORGHE

1 month ago

9.0

nice property with multiple pools, restaurants very close to a big market

Cons: Attitude of staff: i was told i cannot enter with fruit the hotel, and when I said, "Fine, where can I throw it away?" I got a "not my problem." The buffet meat selection is low and they look like they stayed in heat for a while (you know when salami dries out around the edges of the slice).

Anders+Kjaer

1 month ago

9.0

Der var så mange behageligheder ved hotellet! Virkelig mange.

Cons: Forbuddet mod at få besøg på værelser. Det virker meget! Outdated. Kun hvis vennen havde husket sit pas med kunne vedkommende indskrives i receptionen. Og i princippet betales for, dersom man kun havde booket værelset til een person. Meget omstændeligt. Og meget begrænsende.

Ulrike

1 month ago

9.0

Vanessa

1 month ago

10.0

EMMANUELLE

1 month ago

10.0

Piscine, restaurants

SANDRA

1 month ago

9.0

ALLES

Cons: NIKS

Crespy

1 month ago

9.0

Michael

1 month ago

10.0

Javier

1 month ago

8.0

The hotel is beautiful and the location couldn't be better. It is inside the medina, but right at the entrance, which means you can enjoy the atmosphere without too much noise. The staff were extremely friendly and kindly upgraded us to a spectacular suite, which made our stay even more special.

Cons: I am not giving 10 because we had one experience that slightly spoiled our stay. We booked a private guide for the medina through the hotel. We do not regret taking the tour, as we learned many interesting things, but we spent a significant amount of time visiting shops where the guide was clearly receiving commissions and where the prices were excessively high. The whole experience made us feel pressured to buy. What was even more disappointing is that we were told the products were high quality handmade crafts, when in reality they were not. We felt misled and, ultimately, scammed. Therefore, if the hotel offers you a guide, I would recommend being cautious and making it clear that you are not interested in shopping stops. Apart from this issue, everything else was excellent and we had a very enjoyable stay.

Gabriele

1 month ago

10.0

Alles

Cons: Nichts

Leonie

1 month ago

9.0

Prachtig hotel met mooie ruime kamers, fantastisch ontbijt, goede ligging, goede service, meerdere zwembaden, leuke piano bar

Cons: De airco werkte niet goed in de kamer. Wel vervelend bij 44 graden.

Maria del Carmen

1 month ago

8.0

Dans la Médina, près de sites importants. personnel aimable et aux petits soins, chambre grande avec vue sur une belle cour végétale. Deux piscines agréables, rez-de-chaussée et étage, des possibilités de se restaurer à différents endroits de l'hôtel.

Cons: Pas de Clim dans les couloirs de l’hôtel et il faisait très chaud. Petit déjeuner assez simple, ils manquaient plus de spécialités locales. Il mérite un petit rafraîchissement en particulier coté hall d’entrée.

Maria Ida

1 month ago

10.0

Posizione strategica e ottima per visitare la città

Fatima

1 month ago

10.0

Nous avons passé une nuit à la Koutoubia et nous avons apprécié le cadre et le service rapide.

Cons: Je pense qu’il serait utile de suggérer aux personnes s’occupant de l’accueil de sourire un peu plus. Néanmoins les personnes de service nous ont prodiguer des soins extrêmement complet et adéquat au cadre que la Koutoubia peut offrir.

paola

1 month ago

9.0

Elegante e intima

Cons: Nulla

Michel-Pierre

1 month ago

1.0

Rien car double facturation

Cons: Rien, nous avons payé 2 fois. Booking et hotel sint des fraudeurs

OMAR

1 month ago

3.0

Reception staff are great

Cons: the room was very old and the dinner was very bad also the massage was a disaster

Roberta

1 month ago

10.0

tutto

Raquel

1 month ago

8.0

Abdullh

1 month ago

10.0

Michelle

1 month ago

10.0

Everything

Cons: Nothing to not like

Laurent

1 month ago

10.0

L’emplacement, la gentillesse du personnel et la beauté des lieux. Tout est vraiment réuni pour passer un séjour d’exception.

Cons: RAS

Jamal

1 month ago

5.0

ROZENN

1 month ago

10.0

Yasmine

1 month ago

10.0

Geraldine

2 months ago

10.0

Le service et l emplacement

Cons: Rien

Sergio

2 months ago

10.0

Sergio

2 months ago

10.0

Myriam

2 months ago

10.0

Luis Lino

2 months ago

9.0

PATRICIA

2 months ago

10.0

La ubicación es perfecta, el personal es super amable y los servicios fantásticos

Angela

2 months ago

10.0

The location, choice of pools, restaurants and bedrooms.

Cons: Nothing at all.

NICOLA

2 months ago

9.0

Struttura molto grande ai margini della medina di Marrakesh, perfetta per la visita della città. Camera molto grande con fantastica terrazza, piscine bellissime. Posizione comunque impagabile.

Cons: Struttura un po' datata, personale a volte "distratto", pulizia della camera non perfetta.

Ana

2 months ago

8.0

Nicolas

2 months ago

8.0

Très bel hôtel, très agréable, personnel au petits soins, super piscine et très bien placé

Cons: Pas de Smart Tv dans les chambres

Pascale

2 months ago

10.0

Tout Top

FOTEINI

2 months ago

10.0

Paula

2 months ago

9.0

Jorge

2 months ago

9.0

Sandrine

2 months ago

10.0

Marie

2 months ago

10.0

Scott

2 months ago

10.0

Francisco

2 months ago

9.0

Hotel muito bem localizado para quem quiser fazzer tudo a pé em marraquexe. Piscinas otimas e serviço e toalhas sempre disponivel e prático. Comida do pequeno-almoço boa e espaço exterior muito bonito.

Cons: Pequeno-almoço era bom mas podia ter mais oferta de comida.

Ilona

2 months ago

10.0

Michael

2 months ago

9.0

Lokatie in oude stad naast de medina

Cons: Entree mag vriendelijker

Zubedat

2 months ago

9.0

clement

2 months ago

8.0

YAMINA

2 months ago

10.0

Le personnel et le lieu

Claudia

2 months ago

4.0

Az etterem,spa szemelyzet kivalo.

Cons: Recepcio. Az altaluk hivott taxi,a megbeszelt helyett dupla arral szamolt,illetve a taxisnak meg adtak megbizatast,hogy egy papirt adjon be valahova,ahol 5 percet varakoztatott az autoban,holott kifejezetten idopontra mentem a muzeumba/ahol idosavok vannak/igy elkestem. 2./Az altaluk preferalt guide,a vegen kerte menjek a recepciohoz es mondjam el,hogy boldog vagyok az O munkajaval/idegenvezetesevel/,elfogadhatatlan… A visszajelzes nem a recepcionak kellett volna,hanem nekem ,mint vendeg?!

Anaïs

2 months ago

10.0

Nous avons beaucoup apprécié l'emplacement Le personnel était très agréable Les chambres spacieuses Belle piscine calme

Cons: Il était compliqué d'avoir de l'eau à température normale pour se laver une fois c'était brûlant une fois c'était froid Nous avons demandé à l'accueil de venir voir le problème a été résolu, mais ce n'était pas encore ça ... Pour ce qui est de la nourriture a la piscine ça peut être encore à revoir même pour l'hygiène du service.

Margarida

2 months ago

10.0

Tudo

Cons: Estava perfeito

Christoph

2 months ago

10.0

Flylucho

2 months ago

10.0

Flylucho

2 months ago

10.0

Excelentes instalaciones, Hotel 5* con ubicación única. Un paraiso silencioso a pasos de un mundo fascinante. Personal muy servicial.

Cons: Nada. No hay nada para remarcar como negativo

Sue

2 months ago

10.0

Amazing property gave me an upgrade to suite was amazing.

Cons: Nothing

leigh kenneth

2 months ago

9.0

Daniele

2 months ago

10.0

Ana Margarida

2 months ago

8.0

Elisa

2 months ago

10.0

Alain

2 months ago

7.0

L’architecture, le décor , l’emplacement , la nourriture et le personnel

ezgi

2 months ago

10.0

Nomad53613705454

2 months ago

10.0

Just wow. Upon arrival while we were waiting we received Morrocan tea and pastries. The concierge were so helpful, arranging us a tour of the souks to telling us how much we should be paying for a taxi. The breakfast, food and drinks were fantastic. Both rooftop and the main pool always had space for us. The hotel is literally situated in the dried fruit and nuts part of the medina. A 5 minute walk to the main square, it could not be better situated. I simply cannot wait to come back here again.

moretrails2take

3 months ago

10.0

This hotel was wonderful! Beautiful, well appointed rooms. The spa and indoor pool looked great although I didn’t use them. Delicious breakfast, attentive staff. Excellent location. Lots of nooks to hang out in to relax. Even a pool table. I loved the bathroom and all its amenities. We had laundry done and that went well. I would love to stay here again.

Raju

3 months ago

10.0

Anat

3 months ago

9.0

אירוח מקסים רמת שירות גובהה המלון ממוקם נהדר צוות מקסים המיני סוויט מדהימה

MrsDreviews

3 months ago

10.0

…And breathe! Such a wonderful place to stay inside the medina, with tranquility found the moment you step through the weathered wooden entrance. The gardens are so soothing, with bird song blending with the mellifluous strains of traditional Moroccan music. Each room is beautifully decorated, but if you can afford to, upgrade to the Sultana rooms which boast vast private terraces. My only recommendation would be to review the breakfast offering, which I felt was a little limited & repetitive. Other than that, I honestly can’t wait to return to this sanctuary.

Angela

3 months ago

8.0

Beautiful, great location, comfortable sweet, great downstairs pools, serves alcohol and lots of restaurants

Cons: You can’t drink the water. We got 1 litre a day from the hotel.. but needed to pay for more, it wasn’t enough for drinking and brushing teeth etc. I spent a lot, breakfast wasn’t included…so we paid for it on a couple of occasions.. it’s not worth it.. they need to upgrade the egg station so that they can do poached eggs, proper omelettes etc. I got locked in the downstairs toilets by the swimming pool. Take a phone in with you.

Bernard

3 months ago

10.0

La beauté.

Cons: Rien.

Stefania

3 months ago

10.0

Tilly

3 months ago

10.0

The hotel is in a great location very close to the medina, with delicious dinner and breakfast offerings. The property itself is beautiful, featuring a lovely pool, elegant garden and lobby design, as well as a beautiful restaurant. The massage experience is so relax and enjoying.

Cons: However, we felt the overall service from some staff members could have been warmer and more genuine, as at times it seemed like assistance was expected to be rewarded with tips in return. In addition, for a luxury hotel, the absence of hair conditioner was a small but noticeable detail.

Craig

3 months ago

9.0

The tranquility of the place.

Cons: The Indian restaurant on the 3rd floor

Doris

3 months ago

10.0

Un hôtel magnifique au sein de la médina, à 2 pas de la place Jemaa El Fna. 2 piscines dont une en roof top avec le skybar et vue sur la Koutoubia : superbe !

Cons: Rien

Nick

3 months ago

9.0

Great quiet oasis right next to the madness of the medina. Staff all great. Two pools and a rooftop bar. Bathroom massive. Bed really comfy (and im fussy)

Cons: Didnt have a fridge, my friend had a bigger room with mini bar and balcony. No balcony

joan

3 months ago

8.0

Philippe

3 months ago

10.0

C’est un établissement exceptionnel…un havre de paix et le personnel au petits soins et une gentillesse incroyable

martin

3 months ago

9.0

The staff were excellent and very friendly. it wouldn't be fair to single staff member out. the breakfast was fresh and with a wide range of items. enough for anyone's fancies.

Cons: loved it all

Carine

3 months ago

9.0

Location, decoration, service and food

Cons: N/a

KOSTAS

3 months ago

9.0

Andrew

3 months ago

10.0

Loukia

3 months ago

9.0

Perfect location and amenities, friendly staff, overall highly recommended!

Cons: Its not appropriate for a 5* hotel to charge a small bottle of water when you ask for it at the reception

Νικολέτα

3 months ago

7.0

Jan

3 months ago

10.0

Éric

3 months ago

9.0

L'établissement dans globalité, la qualité du service, la propreté.

Cons: Le personnel de la réception gagnerait à être plus sympathique et à l'écoute

Christophe

3 months ago

10.0

L’emplacement, le lieu , les piscines ,la restauration, le personnel

Henri

3 months ago

7.0

Ligging.

Cons: Vergane glorie, mooi gebouw maar slecht onderhouden. Poetsen matig.

Sandrine

3 months ago

10.0

La chambre La situation

Cons: Rien

sandy

3 months ago

10.0

Jennifer

3 months ago

9.0

Great location and wonderful facility.

Helga

3 months ago

9.0

STEPHANIE

3 months ago

9.0

Tout

Marie

3 months ago

9.0

L’accueil, le confort, les équipements et le décor

Steffen

3 months ago

8.0

Cons: Das Frühstück war der Kategorie des Hotels nicht angemessen. Es lohnt sich außerhalb zu frühstücken.

Paul

3 months ago

10.0

The location sells this hotel for me. Fall out of it straight into the Medina. It's a beautiful and calm oasis with large pool and tropical garden. Rooms are large if a little dated

Cons: Staff can be a little abrupt if you aren't french but it doesn't affect your experience too much

Oliver

3 months ago

10.0

Annet

3 months ago

8.0

Sfeer en attent personeel

Cons: Gebrek aan regels ligbedden bij zwembaden.

wolfgang a.

3 months ago

7.0

Die Lage ist sehr gut. Ebenso Frühstück . Ruhiges Umfeld

Cons: Qualität des Personals sehr unterschiedlich. Management sehr unpersönlich, unfreundlich

John

3 months ago

5.0

The staff were mostly nice especially the reception staff. The pool waiters were really slow and at times would not return. My wife did the hamman which she said was great.

Cons: The room they first put is in was really noisey. It was beside the lift and over the breakfast entry and exit for staff - so was like a bus station at certain times. Additionally; thee were stains on the sheets. They were really accommodating and changed our rooms with no trouble. The only problem is that the new room despite being really nice had broken AC so it was roasting.

Patrick

3 months ago

8.0

Localisation et ambiance

matthieu

3 months ago

9.0

Fernandez

3 months ago

9.0

Proximité de la place

Cons: La première chambre n était pas très grande

jean-marc

3 months ago

10.0

Emplacement parfait pour visiter Marrakech dans un cadre magnifique au service parfait

Cons: Rien

eric

3 months ago

8.0

Lieu personnel, équipement

Peggy

3 months ago

10.0

L’accès très pratique de l’hôtel ses magnifiques suites

Marie Andree et Yves

3 months ago

10.0

Louis

3 months ago

8.0

Location is excellent.

Cynthia

4 months ago

9.0

The staff was adorable. The pool and the setting ideal for a family with kids.

Cons: Rooms need a little refreshment

Annie

4 months ago

8.0

L'emplacement

Cons: Le bruit

Christina

4 months ago

9.0

Die Lage und das sehr freundliche Personal!

Corinne

4 months ago

10.0

Propreté, confort, qualité de la nourriture, amabilité du personnel

sarah

4 months ago

10.0

Amazing location, an oasis in the middle of everywhere you want to go to, all the main sights. Very good restaurants. Fabulous pools.

Cons: Maybe a few more pool loungers, quite often full.

CarolLondon

4 months ago

9.0

Manon

4 months ago

10.0

tout est parfait, on aime ce lieu.

Cons: le service de la piscine du rooftop pourrait être un peu plus proactif, proposer des boissons de temps en temps, mais c'est vraiment du détail, on adore cet hôtel.

BOUCHRA

4 months ago

10.0

The hotel, which is an old riad, is amazing, the location is just perfect with a view on the Koutoubia, the swimming pool on the roof wonderful (the 2nd big one is great too), our suite was quiet and beautiful with a view on Koutoubia too, and of course the staff was so kind and perfect. Sure we will come back.

Cons: Everything was perfect.

ray

4 months ago

10.0

Room was amazing. Great restaurants. Loved the rooftop bar. Staff were very friendly

Silke

4 months ago

10.0

Tolle Lage direkt Nähe aller Hotspots und am Rand der Medina, luxuriöse große Zimmer, tolle Lounges und Sitzmöglichkeiten, großer Pool, super Frühstück

Cons: Nicht wirklich gute Tipps oder Benühen der Concierges, besser Restaurants oder Guides individuell buchen

Bart

4 months ago

9.0

Ingvild

4 months ago

8.0

Location, the pool

Cons: Getting outdated. Kids room the airconditioning didn’t work

Wolfgang

4 months ago

9.0

Mathieu

4 months ago

9.0

Parfait

Cons: Le personnel parfois

Barbara

4 months ago

5.0

Silke

4 months ago

9.0

Top Lage, tolle Anlage, schöner Pool, bequeme Betten

Delphine Teissier

4 months ago

8.0

Équipe aux petits soins et petit déjeuner délicieux

Cons: Rien

Katherine

4 months ago

10.0

Beautiful and very comfortable!

Cons: NA - everything was lovely!

christophe

4 months ago

9.0

rachid

4 months ago

9.0

Personnel hôtel et emplacement

hmw186399

4 months ago

10.0

We visited the Sky Bar recently during our stay in Marrakech and loved this place. We were made to feel very welcome by Ismail (I apologise if I have your name incorrect but wanted to comment here so that the hotel knows what an asset he is). It was a family visit - 2 adults and 2 12 year old children and we were made to feel at home from the start and we had a lovely view of the Koutoubia Minaret as the sun was setting, playing cards and eating tapas. We loved the bar so much that we returned for a second evening. Thank you for a lovely welcome.

Hsteinmiller

4 months ago

10.0

Such a wonderful start to our trip here! Everything was phenomenal - the room, the meals, the personnel, the location - it could have not been more perfect. I would definitely stay here again in a heartbeat - highly recommended!

Geoffrey

4 months ago

9.0

The staff are great, accommodating and helpful and genuinely nice. The pools are great and the pool bar

Cons: Gym could be better equipped otherwise nothing else to say bad about it

géraldine

4 months ago

6.0

Simon Ottley

4 months ago

10.0

Loved the location, facilities (pools, gym, bars/restaurants) and service. The rooms were great - especially the one with the balcony

Cons: My daughters were first put in a room that smelt very damp and found insects on bags / clothing the following morning. I had to ask for a change of room which happened the following day. We were pleased with the room change. However I was quite disappointed the room was even open to guests.

Maria

4 months ago

9.0

sehlis

4 months ago

10.0

Farkhunda

4 months ago

9.0

Beautiful hotel in the square Accessible to main attractions

Cons: Difficult access for taxis in front of the main hotel door.

Michael

4 months ago

7.0

philippe

4 months ago

9.0

L’emplacement, l’hôtel mythique, le personnel, les terrasses

Cons: Rien

hayley

4 months ago

10.0

Pierre yves

4 months ago

7.0

Balla

4 months ago

10.0

Sobia

4 months ago

9.0

Maider

4 months ago

8.0

Gonzalo

4 months ago

9.0

Daniel

4 months ago

9.0

Great location, large rooms. Oasis within the busy medina

Cons: The wifi was quite poor around the building, particularly on the rooftop restaurant and bar

Gonzalo

4 months ago

9.0

Adam

4 months ago

10.0

Betina

4 months ago

10.0

Pawan

4 months ago

10.0

Anne

4 months ago

9.0

Ginevra

4 months ago

10.0

It was a wonderful stay, thanks especially to the hotel staff and the beauty and great location of the hotel. The hotel’s location is excellent, just a short walk from the Medina. The staff were incredibly kind, the room was very spacious, and the pool and spa were great. The room was spotless, and being able to spend a few hours by the pool or on the rooftop enjoying an aperitif really completed the experience. We also tried the hammam and a massage—the massage was truly excellent. The French restaurant is definitely worth trying at least once. If I return to Marrakech, I would definitely stay here again!

Cons: The breakfast could be improved, and the hammam staff seemed a bit rushed and were talking among themselves while asking us to relax.

Chloe

4 months ago

10.0

Sandeep

4 months ago

9.0

Location Size of the room Restaurants & food

Cons: Slightly old Needs a uplift Specially of the main areas

marc

4 months ago

10.0

Marcin

4 months ago

10.0

Cuziat

4 months ago

9.0

Ben

4 months ago

4.0

Schöne Hotelanlage

Cons: Sehr unfreundliches Personal

Susan

4 months ago

10.0

A traditional riad in a perfect location.

Cons: Nothing!

SueWithaView

4 months ago

10.0

We booked this hotel because of its location and the fact that it is a traditional riad. A great choice as it was perfect. A lovely welcome when we checked in from friendly, professional staff at reception. They upgraded us to a suite. What a delight; 2 bathrooms, 2 toilets, 2 flat screen tv's and traditional, comfortable decor. We had 3 nights here after a week in Agadir. Wish we could have stayed longer. it was calm and relaxing. After visiting the souk and the beautiful gardens of the area, we relaxed on the pretty rooftop area. A lovely pool, plenty of loungers and a variety of eating options. The service was spot on, thoroughly clean and spotless and the bonus of views to the nearby Minaret of the Koutoubia Mosque. The sky bar was perfect for a drink and snacks and watch the sun go down. Fabulous service from Pierre and a nice chat about this home town of Toulouse (which we know well). The bar near reception was lavish and comfortable; again, great service. The location to the souk and main square was just right, and being close to the minaret, we always found our way back. We would definitely stay here again and for longer next time.

Anne-Marie

4 months ago

8.0

Great location. On the edge of the Medina - walking distance to many of the historical sites, bars and restaurants

Cons: A little dated A beautiful palace but in need of some updating Such a beautiful building deserves to be showing its best

pikoula

5 months ago

5.0

Η θέση του, οι μεγάλοι κοινόχρηστοι χώροι, το spa

Cons: το πρωινό και το βασικότερο το προσωπικό της ρεσεψιόν και της πόρτας. Στη ρεσεψιόν ήταν από αδιάφοροι έως αγενείς!!! Στην πόρτα δεν εξυπηρετούσαν με ταξί, και πετύχαμε και μέρες με βροχή οπίτε πιο δύσκολο. Υπήρχε αυτοκινητάκι για τοτς πελάτες και τα πράγματα σαν golf cart αλλά δεν μας πήγαιναν, τα κουβαλήσαμε στα χέρια. Και την τελευταία μέρα που το ζητήσαμε επίμονα γιατί ήμασταν με πολλές μεγάλες βαλιτσες(κσι να σκεφτείτε ότι ήμασταν 6 γυναίκες πελάτες) , το έκαναν, τους δώσαμε tip μεγάλο και μας ζητιάνευαν επίμονα κι άλλα χρήματα έξω από το van. Φριχτοί! Σς αντίθεση με τις καμαριέρες και όλα τα παιδιά του room service που ήταν εξαιρετικά. Χαμογελαστά, πρόθυμα, επαγγελματίες

Sacha

5 months ago

8.0

Alison

5 months ago

10.0

Location and staff excellent

laurent

5 months ago

7.0

Rolf

5 months ago

10.0

Es war alles top! Angenehmes Personal, sehr saubere, geräumige Zimmer, gepflegte Hotelanlage, zentrale Lage, sehr reichhaltiges Frühstück, 3 Restaurants, 2 Pools, Rooftop-Bar - wir würden es wieder buchen.

Cons: -

Jean-Baptiste

5 months ago

9.0

Hôtel magnifique, piscine roof top avec vue sur la Koutoubia. Chambre magnifique. Personnel très accueillant

Cons: Ce que bois avons pris pour l’apéritif n’était vraiment pas très bon. Nous n’avons pas essayé les différents restaurants.

Patricia

5 months ago

9.0

Caroline

5 months ago

10.0

Idéalement situé, avec 2 superbes piscines le personnel est adorable Les chambres sont superbes et le petit déjeuner excellent

Cons: RAS

Clément

5 months ago

1.0

Peter

5 months ago

10.0

As you walked into the hotel there is a peaceful and confortable reception area, with lovely smells and a general feeling of calm away from the hustle and bustle of the Medina. Made you feel at home. The hotel has a lovely courtyard with pool and several restaurants which are all very good. It has a very traditional flavour to it and just a stones throw away from the main Media square of Jeema el Fnaa.

Cons: I guess coming from a country where smoking is banned inside restaurants and bars, I guess this is the only criticism as smoking is allowed in inside areas.

Sébastien

5 months ago

10.0

Fasciani

5 months ago

10.0

Great location. Friendly staff. Exceptional room and cleanliness.

Cons: Nothing

Marion

5 months ago

10.0

Beaucoup de charme et de calme à 2 pas de la place !

Cons: Le bâtiment romanesque, les tentures , les boiseries, la grande piscine dans le patio entourée de palmiers , le calme à 2 secondes de l agitation

Gervasio

5 months ago

10.0

patricia

5 months ago

10.0

Amazing

Marcio

5 months ago

10.0

Gaviano

5 months ago

8.0

Had a lovely four-night stay here. There's a lot to like: excellent location, friendly and helpful staff, a real sense of history in a hotel that (I think) has been converted from an old palace. We'd booked a patio view room and were upgraded to a mini-suite (without asking) when we checked in, which was very welcome. However, I had a few niggles that mean it wasn't quite a 5-star experience: 1) There was a leak somewhere in the toilet/bathroom area, which meant there were puddles of water on the marble floor every morning. 2) The reception area has a tired and frayed old carpet which doesn't exactly scream Five Star, meaning your first impressions of the place are underwhelming. 3) There are no USB charging points in the room and only a few plug outlets; understandable for such an old hotel, I guess, but again not something you expect in a 5 star hotel. 4) The hotel's two main restaurants, an Indian one and a fine dining one called Relais de paris, both missed the mark. The food in Relais, especially, was really bad. 5) Overall, I thought the hotel wasn't good value for money, and the rates are too high for what you get. BUT ... having said all that, we still had a great time, and I'd recommend Les Jardins. Just be aware that this is not your usual five star experience...

Balla

5 months ago

10.0

Laura

5 months ago

10.0

Valentina

5 months ago

10.0

giovanni

5 months ago

8.0

Aleksandra

5 months ago

7.0

Susan

5 months ago

9.0

Beautiful building. Extremely spacious, quiet and comfortable rooms. Proximity to the medina was fantastic.

Cons: Nothing

lavindra

5 months ago

9.0

Le cadre ,l'emplacement et le personnel

Cons: Le fait de ne pas inclure le petit dej dans le prix

Sànchez Díaz

5 months ago

10.0

Buenos días, alojarme en el hotel, ha sido una experiencia maravillosa. La próxima vez, que regrese a Marrakech, voy a intentar alojarme. La limpieza impoluta, en todo el recinto. La habitación impecable. Fue las mil una noche. Muchas gracias.

christophe

5 months ago

10.0

Tout

Cons: Rien

Poothicot

5 months ago

4.0

The check in was warm & efficient. Miss Meena & Mgr Mr. Mabrouk ( unsure on spellings ) were excellent. Junior Suites (3) that we were booked by TA best travel morocco need refurbishing. The upholstery, bed & linen need to be addressed urgently. Pillows were uncomfortable. Staines sheet. Cockroach in the room, housekeeping very poor with unwashed basins even after the room is cleaned. Breakfast is decent & especially the senior manager was service personified. The staff were poorly behaved with attitude. But the manager would come to our table & even clear the tables that the stewards ( many in number ) but lazy & inattentive would not do. We ordered cake for a celebratory event which was poorly made & frozen. The worst behaved person was a manager at Reception by name of Lateef who was supercilious, rude & inattentive. He is best working in the back office. All the rest of the staff including concierge were well mannered & attentive. Piano bar & especially the playing of the piano was very nice. Do avoid the Indian restaurant as the fare was dismal & my husband had to take medication for a bad stomach for 4 days. All in all a good property, poorly managed in certain areas & definitely in need of refurbishment.

Ana

5 months ago

10.0

De tudo, principalmente a localização, o hotel é lindo e dentro da Medina. O funcionários são ótimos.

Michelle

5 months ago

10.0

Absolutely incredible staff. Receptionist LATIF was amazing and upgraded us to an extraordinary suite! I could not be happier!!!!! I WILL be back - that’s for sure!!

Michelle

5 months ago

10.0

We could not believe how incredible receptionist LATIF was! He upgraded us to the most incredible suite! All staff were phenomenal and the rose petals sprinkled everywhere were an extraordinary romantic touch!

deb6176

5 months ago

10.0

Such a great hotel in every single was. Location is perfect. Walking distance to everything. Souks, main square, palaces etc etc. service was exceptional. Rooms were beau and pretty spacious. Top room Sky bar with great views on medina. Roof top Indian restaurant was exceptional also with lunch menu around the top roof pool with great views. Another 2 restaurant. International and moroccon. Breakfast was superb. Just right start of the day. The o my issue we had booking medina tour that arrived late and was very very poor. Just took us around the soul and his friends shops trying to g to sell us stuff we didn’t want. The other tour we books to altars mountain was good. Did not include lunch but we paid for lunch separately.

Nadine

5 months ago

8.0

Cons: Problème Insonorisation

Theresa

5 months ago

10.0

Everything! Especially the Piano Bar!

Cons: Nothing was bad. It was amazing in every way!

Alain

5 months ago

9.0

Tom

5 months ago

9.0

Adrienne

5 months ago

9.0

Ligging, faciliteiten, vriendelijk, mooi

Cons: Privé parking bevestigd en wagen toch gewoon op straat geparkeerd

Nicolas

5 months ago

10.0

Priyank

5 months ago

10.0

Isabelle

5 months ago

10.0

Янина

5 months ago

8.0

Отличное расположение, хороший завтрак, не очень разнообразно, но качественно. Очень зелено и уютно на территории, номер просторный, красивый, был украшен цветами к нашему приезду, мило и приятно.

Cons: Сервис не соответствует 5 звездам. Недаром звездочки, висящие на стенах, почти отваливаются. На входе не встречают, багаж не забирают ни на входе, ни при сопровождении в номер. При заселении стояла у стойки с несколькими сотрудниками минут 5 , при этом никого из туристов не было, на нас просто не обращали внимания демонстративно. Спа дороговат, вероятно поэтому пустой. В номере нет кофемашины, для 5 звезд это недопустимо. На завтраке кофе невкусный. В общем, незабываемых впечатлений отель не оставил.

PL

5 months ago

8.0

De belles chambres, un accueil parfait, d'excellentes prestations, un emplacement idéal au centre, des petites attentions tous les jours, calme

AMELIA FLORENCIA

5 months ago

10.0

desayuno espectacular y la atmosfera

Cons: nada

adrianbH7698KI

5 months ago

10.0

Excellent hotel combining old style architecture with modern facilities, well kept grounds with great pools, bars, and restaurants; comfortable and spacious rooms; good central location for the sights and sounds of old Marrakech. Courteous and attentive staff on all areas. We would stay again next time we visit Marrakech.

Lilian

5 months ago

9.0

L’emplacement La beauté de l’hôtel Le restaurant Bala La piscine chauffée

Cons: Le spa car manque d’équipement et un prix un peu trop cher surtout sans petit déjeuner inclus

lucyanne_80

6 months ago

10.0

A lovely hotel. Close to the hustle and bustle of Jeema El Fnaa and the Souks but calm and cool inside. Wherever you are in the city if you can see Koutoubia Minaret then you can quickly find your way back to hotel. Downside is you will hear the early morning call for prayers but we quickly got used to it and it adds to the experience. We had two mini suites, very nice, balcony with retractable roof, twin beds for grown up kids, big walk in showers, cleaned promptly and well every day. Breakfast was very good, nice to sit outside in the garden next to the big courtyard pool. Upstairs pool (also heated) was busy but we managed to get loungers when we wanted them, snack menu at lunch and poolside service good. We looked around the Spa which was lovely. We ate at the rooftop indian restaurant, service excellent, food good , venue excellent. The rooftop bar is also very good, cool lighting, music, water features and views over city and of course of Koutoubia. Close to some cool bars. If we ever go to Marrakech again we will definitely stay here

Fernanda R Tavares

6 months ago

8.0

A localização é ótima, o quarto é espaçoso e a piscina tem uma vista linda.

Cons: As áreas comuns do hotel são antigas e pelo valor o café da manhã poderia ser mais completo.

markfY2882YP

6 months ago

10.0

Absolutely amazing hotel from the Min you arrive to the day you leve you are treated bt every staff member as if you are the only guests. I could not fault this place The rooms are amazing, the food is out of this world and the poolside is so relaxing and the attention from the staff is 10 out of 10. Numan the Bar manager and his staff are so nice in the Piano bar It's relaxing Cozy and with the Piano playing in the place is lovely. You are right in the centre of the Old Town and 40sec walk right into the middle of the Medina. We will definitely be back.

Angela

6 months ago

10.0

Robert

6 months ago

9.0

Setting with courtyard, swimming pools and roof top terraces form a very very pleasant oasis

Cons: Room bit outdated but won’t spoil the experience

Marine

6 months ago

7.0

La pisicne est top et te staff très sympas. La chambre était grande, mais un peu obsolète, surtout pour un 5 étoiles. L'équipement est obsolète.

Cons: Un lieux sympas, mais le rapport qualité prix n'était pas au rdv. Beaucoup trop cher au vue de la qualité du lieux et des infra un peu désuètes. le petit déjeuner à 21 euros par personne est clairement trop cher à mon gout, surtout comparé aux options hors hotel, qui étaient de meilleures qualité et moins cher (meilleur rapport qualité prix). Les déjeuners étaient basiques, et chers.

Sobek

6 months ago

8.0

Fotis

6 months ago

9.0

Margot

6 months ago

9.0

kathyl967

6 months ago

8.0

The hotel is situated in the Medina is close to the square souks and Koutoubia Mosque. Check in was very smooth good information given and we were offered the opportunity to have a guided tour the following day for £35 which we accepted. The tour guide was local and knowledgeable but I did find the emphasis was on spending money at various places he took us to. Having said that it was an interesting tour. Our room was lovely and had fresh rose petals and roses left everyday. Shower was good bed by comfortable. We dined in the Indian restaurant on 2 occasions both were fantastic meals on the rooftop. We also had lunch in the Sky bar which was lovely and ate at the pool bar as well. The hotel was like an oasis of calm the minute you walked through the door and I would highly recommend it. Every member of staff I met was excellent! We had a charge on the bill when we checked out that had been added by mistake. When we pointed this out it was resolved quickly.

Daljit

6 months ago

10.0

Delphine

6 months ago

9.0

La beauté du lieu, l’emplacement et le confort de l’hôtel

Cons: Les gens qui passent en chaussures au bord de la piscine

Jonathan S

6 months ago

10.0

A charming haven of high quality and in a perfect location for exploring the Medina. The staff are exceptional in all regards; professional but extremely friendly and engaging. Couldn’t ask for more.

Piet

6 months ago

10.0

De kamer en het zwembad rooftop

Mariana

6 months ago

8.0

PhotoGraeme

6 months ago

8.0

We booked a British Airways holiday to Marrakesh and chose the Les Jardins de la Koutoubia as part of the package. The hotel’s location is ideal, just a short walk (less than 100 meters) into the Medina. It is a short taxi ride from airport, (where you can easily grab a cab without booking a ride in advance). We chose the half-board option and afterwards agreed that this was by far the best choice. A good selection of food is available from a choice of three restaurants (Moroccan, International and Indian), all without the need to book in advance. The Moroccan appeared to have limited vegetarian options, but we dined very well at the other two. We booked a luxurious mini apartment, which had a lovely balcony to sit out on. Arrival into the room was a real surprise with a lovely plate of fruit and Moroccan treats awaiting us, along with a presentation of rose petals on the bed and in the bathroom. The suite had a large bathroom with a walk in shower and separate tub. The living room had a comfortable sofa and chair. There was a minibar, safe, coffee pod machine, two TV’s and decent WiFi in the room. On arrival the front desk we were arranged a private two hour walking tour for us the following day. At £35 each it was an easy option. There are two outside pools, both pools have nice bars (serving food during the day). The upstairs Skybar has good views and is a great place to watch the evening arrive whilst enjoying a drink. This is also next to the in-house Indian restaurant which was excellent and along with the breakfast buffet, really made our stay so enjoyable. The staff are very friendly and helpful. Our only problem occurred whilst checking out, when the hotel tried to charge us for all our dinner cost, even though we were booked half-board. So allow time to check your bill when leaving.

Roberta

6 months ago

10.0

Colazione fantastica servita da personale attento e gentile. Hotel molto comodo dentro la Medina. Molto belli gli spazi e i vari saloni di rappresentanza. Anche la nostra camera , suite, era bellissima.

Tania

6 months ago

9.0

Η τοποθεσια του ξενοδοχειου ηταν καταπληκτική! διπλα στις υπαιθριες αγορες με τα πόδια. Η αρχιτεκτονική του ξενοδοχειου πραγματικά καταπληκτική και το φαγητο στο Ινδικό εστιατόριο ήταν πολύ καλό. το προσωπικό ήταν ευγενέστατο.

Cons: Ο εσωτερικός χώρος του πρωινού δεν είχε καλό εξαερισμό με αποτελεσμά να μυρίζουν τα ρουχα και τα μαλλιά μας φαγητό ειδικά αν καθόμασταν δίπλα σε live stand με pancakes ή με αυγά.

Zsolt

6 months ago

10.0

david

6 months ago

10.0

Ulrich

6 months ago

8.0

Q5626BFfionac

6 months ago

10.0

From check in to check out reception staff all very knowledgeable and informative. Plus could not do enough to help. Rooms all very good and kept to a high standard by the lovely housekeeping department. Breakfast was lovely as was the rest of the meals. Hotel situated inside the medina therefore a short stroll from the main square and souks.

claire

6 months ago

9.0

Simone

6 months ago

10.0

Yann

6 months ago

8.0

Francisco

6 months ago

8.0

La ubicación es perfecta, pegado a la plaza pero sin estar metido en mitad de la medida y con acceso en taxi a la puerta. El sitio es muy bonito y el personal muy amable, quizás se puede mejorar el desayuno y actualizar un poco el mobiliario y equipamiento de las habitaciones. El SPA está muy bien y los masajes son una maravilla

Alain

6 months ago

10.0

Zulficar

7 months ago

10.0

Super comfortable. Great location.

Cons: All was great.

Sylvie

7 months ago

10.0

Tout était parfait

Cons: Rien

de la Serna

7 months ago

9.0

Denis

7 months ago

8.0

Everything about the staff and location and room.

Cons: I am writing this to tell future travellers that the wifi at the hotel is very bad. I had a few meetings during the stay and were unable to conduct them. To be honest the wifi was the worst we had in Marocco. Be careful if you would need it. The other thing that is not pleasant that you have to pay to use the spa, which I didnt know, which I have not seen in a 5 star hotel.

Julien

7 months ago

8.0

frank

7 months ago

6.0

Paul

7 months ago

10.0

hakima

7 months ago

9.0

L emplacement, le service , les infrastructures

Cons: Les petits déjeuners

Julie

7 months ago

9.0

Le personnel adorable, l’emplacement, la chambre, les restaurants, tout quoi !

Cons: Rien

Cristiano

7 months ago

9.0

Christian

7 months ago

8.0

Ambiance de circonstance, personnel poli et très compétent. Les restaurants sont à la hauteur des attentes

Christian

7 months ago

9.0

Les jardins de la Koutoubia c est surtout un ensemble homogène: une ambiance marocaine à deux pas de l’europe

Cons: Notre voiture a été prise en charge par le voiturier. Ce matin, mauvaise surprise, notre voiture accolée à l’hôtel est maculée de fiantes d’oiseaux. Le voiturier nous dit: allez la faire laver là-bas à la station. Nous n’avons PAS DU TOUT apprécié !

FABIO VALERIO

7 months ago

9.0

philippe

7 months ago

10.0

Stuart

7 months ago

10.0

Moroccan atmosphere, pool and friendly staff. Beautiful rooms.

Cons: Nothing

Giancarlo

7 months ago

9.0

gustavo

7 months ago

9.0

Timothy

7 months ago

8.0

The hotel staff were really friendly. Our room was really comfortable.

Cons: The sales pitch for excursions and tours

Marta

7 months ago

10.0

Laura

7 months ago

10.0

La situación es excelente para conocer la ciudad ya que llegas andando por las callejuelas de zoco

Cons: El desayuno le faltaba un poco de mimo

sophie

7 months ago

10.0

Le lieu et la gentillesse du personnel

Cons: Rien

Mari Carmen

7 months ago

10.0

Joseph

7 months ago

10.0

The location was outstanding. I looked at many other hotels at similar price points and reviews, but I'm so happy I settled on this. It is right on the edge of the Medina. Within 30 seconds of leaving the front door you can be inside the first undercover souk, yet you can't hear a trace of the hustle and bustle from inside the hotel. The facilities available were excellent. We did not try the spa or gym, but the choice of restaurants and the quality of the food and service were exceptional. We were also greeted warmly each time we visited the bars and the bartenders remembered our orders. We really enjoyed the pool to cool off in the middle of the day and thought the sun loungers were good quality. They were also always available even though it was a busy hotel.

Cons: Nothing!

Aleksander

7 months ago

9.0

Elizabeth

7 months ago

10.0

Everything. In the heart of the Medina

Bülent

7 months ago

10.0

Konumu kahvaltısı personelin ilgisi

Vincent

7 months ago

10.0

Hôtel exceptionnel un havre de paix et de détente. Merci à toute l équipe pour leur gentillesse et leur professionnalisme.

Cons: Rien

Nastasia

7 months ago

10.0

Lage, sauberkeid, Interieur, alles war der wahnsinn

Cons: Nichts hat mir nicht gefallen

Bianca

7 months ago

9.0

YARDENA

7 months ago

4.0

Cons: Las habitaciones parecían una celda

Justine Anna Elisabeth

7 months ago

9.0

Omar

7 months ago

5.0

Sanaa

7 months ago

7.0

Giorgio

7 months ago

10.0

Alain

7 months ago

8.0

Cons: La piscine intérieure a une bordure extérieure qui peut occasionner blessures et/ou chutes si l’on n’est pas mis en garde, ça qui a malheureusement été mon cas ; Les messages étaient très bien mais la personne qui me les a prodigués était malade et ne portait pas de masque : je suis reparti avec un mauvais rhume…

Arron

7 months ago

10.0

If you are looking for an authentic experience with the benefits of a hotel this is the place to go! Right on the edge of the medina but still very relaxing inside. Good spa good food and great bars. 5* all around.

Cons: Nothing all was great.

Nour

7 months ago

10.0

Tomas

7 months ago

10.0

Vianney

7 months ago

7.0

Liam

7 months ago

10.0

Beautiful oasis in the middle of the city, super friendly and courteous staff.Room met all expectations which were well worth the 5 star rating. Breakfast was fine but not exceptional. We had dinner in the Indian restaurant in hotel that was very good . Bar service and poolside service could have been better. But in summer completely recommend this hotel.

Cons: Poolside service and slow bar service was slow but friendly.

Sarah

7 months ago

8.0

Chambre très spacieuse tout confort - 2 piscines incroyable et chauffé - espace billard et bar lounge avec musique et pianiste ! 5 minutes à pied de la place Jema El Fnaa super localisation. Bon restaurant

Cons: rien

Karen

7 months ago

7.0

Marc

7 months ago

10.0

Imbattable pour l’emplacement. Personnel au top. Chambres propres, spacieuses, à l’ambiance marocaine. Spa digne d’un 5*, et rooftop avec une superbe vue. Un vrai petit cocon au centre des souks.

Christian

7 months ago

10.0

malanca

7 months ago

7.0

Camino Posizione Sala colazioni

Cons: Camere piccole e con segni del tempo. Locale wc molto piccolo.

Jacopo

7 months ago

9.0

federica

7 months ago

8.0

Gaia

7 months ago

10.0

Struttura bellissima

Cons: Niente

Mohamed

7 months ago

8.0

yves

7 months ago

9.0

Très bel hôtel, beaucoup de caractère et merveilleusement situé Personnel toujours très gentil et agréable.

Massimiliano

7 months ago

7.0

Posizione e dimensioni camera

Cons: Servizio a volte lento

PATRICK

7 months ago

10.0

Helal

7 months ago

8.0

maria del carmen

7 months ago

9.0

El hotel es precioso, un oasis en medio de tanto caos. El personal es genuinamente amable.

Cons: Un poco caro

Geraldine

7 months ago

8.0

Idéalement placé, joli bar roof top , nous avons juste eu un petit problème au restaurant indien . Fraîcheur ???

Cons: Être malade après restaurant indien

FRANCK

7 months ago

9.0

Elisabeth

7 months ago

8.0

Lovely staff, excellent location

Cons: Hotel would need a refurbishment, tired looking hallways, stained walls in hallways etc.

Michel

7 months ago

10.0

muriel

7 months ago

10.0

Peter

7 months ago

9.0

Janine

8 months ago

8.0

Extremely central at the edge of the Medina, but still close to a street accessible by car (only 1min walk). Nice and spacious facilities in comparison to other Riads.

Cons: Lack of attention to detail unfortunately. The staff often (but not always) does not go the extra mile, forgets about things or you simply have to wait for a long time. Room cleaning ok at best. The cherry on top that would qualify as a 5* hotel is missing.

Antoine

8 months ago

10.0

Pompilio

8 months ago

8.0

Posizione ottima colazione troppo cara

Cons: Tutto bene

Pascal

8 months ago

10.0

Mohamed Amine

8 months ago

1.0

Experiencia totalmente inaceptable para un hotel de este precio. Pagué 280 € por noche y la estancia fue muy decepcionante. La primera habitación asignada tenía el aire acondicionado averiado y hacía un frío insoportable, lo que hizo imposible descansar. Tras presentar una queja, me cambiaron a otra habitación que también estaba en mal estado. Además, la habitación tenía dos camas individuales juntas, incómodas y mal acondicionadas, lo cual no corresponde en absoluto a un hotel de esta categoría ni a un precio tan elevado. Todo esto demuestra una clara falta de control, mantenimiento y profesionalidad por parte del hotel. Lo más grave es que el personal era consciente de los problemas de las habitaciones y aun así las siguen asignando a los clientes. Por el precio que cobran, la calidad ofrecida es absolutamente inaceptable. No recomiendo este hotel en absoluto.

Cons: Experiencia totalmente inaceptable para un hotel de este precio. Pagué 280 € por noche y la estancia fue muy decepcionante. La primera habitación asignada tenía el aire acondicionado averiado y hacía un frío insoportable, lo que hizo imposible descansar. Tras presentar una queja, me cambiaron a otra habitación que también estaba en mal estado. Además, la habitación tenía dos camas individuales juntas, incómodas y mal acondicionadas, lo cual no corresponde en absoluto a un hotel de esta categoría ni a un precio tan elevado. Todo esto demuestra una clara falta de control, mantenimiento y profesionalidad por parte del hotel. Lo más grave es que el personal era consciente de los problemas de las habitaciones y aun así las siguen asignando a los clientes. Por el precio que cobran, la calidad ofrecida es absolutamente inaceptable. No recomiendo este hotel en absoluto.

elisabeth

8 months ago

10.0

Mélange de tradition et de modernité ! Belle architecture de type traditionnelle marocaine avec le patio abritant une sublime piscine et des palmiers. Proximité avec la médina sans avoir à se perdre dans les ruelles pour rentrer à l’hôtel! Très calme avec le son du muezzin tout proche ! Ma suite était superbe avec une belle terrasse et une superbe sdb. Le personnel est adorable . Bref, après avoir testé plusieurs hôtels à Marrakech, je pense que je vais choisir celui ci

Cons: Seul bémol la musique dans les restaurants au RDC. Question de goût

Amelia

8 months ago

10.0

Kehouoh

8 months ago

8.0

tout !

Cons: un peu cher !

Otteme

8 months ago

5.0

Rowana

8 months ago

10.0

Everything was perfect! The staff is super friendly and super professional. The room was incredible the hotel is beautiful. Food in the hotel was extremely good as well! Can’t wait to come back!

Cons: Only thing that I didn’t love is the fact that taxis can’t come infront of the hotel due to the location. But there’s a taxi station near by!

Sany64

8 months ago

8.0

Emplacement idéal si vous souhaitez profiter de la médina, des souks tout en étant au calme avec un confort optimum.

Cons: Peu d'animation dans l'hotel, au niveau des bars et restaurants.

Monika

8 months ago

5.0

Yassine

8 months ago

9.0

Catarina

8 months ago

9.0

Jamie

8 months ago

10.0

Giampiero

8 months ago

9.0

Tutto

Cons: Prezzo camere

Pasha

8 months ago

7.0

Mohammed

8 months ago

10.0

Every thing

Emmanuelle

8 months ago

10.0

JANE

8 months ago

10.0

Everything! Location right next to the square and shopping bazaar. Great staff and warm welcome by the Reception team. Beautiful hotel with 3 pools, spa and 3 restaurants. Bed was large and comfortable. Very clean Perfect stay!

Cons: We would have expected the spa pool to be free but you Have to pay 25 Euros.

Anton

8 months ago

8.0

ausgezeichnet

STEVEN

8 months ago

8.0

Location is great Great value for money

Cons: The aircondition system is general from the hotel so if it’s set on heating in general you won’t be able to change to cold which made the room like a sauna during the day in end of November which wasn’t that hot.

Rosario

8 months ago

9.0

Claudio

8 months ago

8.0

L ambiance de la ville.

Dominique

8 months ago

10.0

Le cadre , l’emplacement, l’accueil

Cons: Aucun

fabio

8 months ago

9.0

olivier

8 months ago

10.0

Quasi tout, pour moi un hôtel incontournable à Marrakech, magie du site, emplacement, gentillesse des équipes, qualité des équipements et des restaurants… les suites sont superbes 🤩

Cons: Manque un peu d’insonorisation, bruits dans les couloirs, bruits de portes (qui claquent) … Une contre porte entre l’espace salle de bain/dressing et l’espace nuit/salon serait la bienvenue Le petit déjeuner n’est pas au niveau de l’établissement

Monica

8 months ago

9.0

Las piscinas son espectaculares tanto la de la azotea ( con el agua caliente) como la principal. El desayuno muy bueno y gran variación de productos. El personal siempre muy atento. Los restaurantes con una comida riquísima. La habitación muy grande y con una decoración estilo marroquí exquisita.

Cons: La musica en el bar de la piscina de la azotea. Muy fuerte y hasta muy tarde para mi gusto. Tambien es verdad que las habitaciones no tienen las ventanas insonorizadas ni aisladas adecuadamente. Con lo cual se oyen muchos ruidos y también dejan pasar el frio.

Nurhan

8 months ago

10.0

La proximité de la place Le calme de l’hôtel Décoration soignée

adrian

9 months ago

8.0

Very peaceful and relaxing environment. good location to stroll out into the traditional market & cafes. Traditional feel to all the bars and restaurants

Cons: Limited seating and beds around the roof top pool area, felt a little cramped

Anita

9 months ago

9.0

Bin bereits etliche Male dort gewesen , denn es hat den Charme eines alten Grand Hotels und ist von der Lage unschlagbar. Ich kann sofort loslaufen zu den Sehenswürdigkeiten und bin auch schnell wieder in dieser Oase. Das indische Restaurant ist ausgezeichnet und der Blick über die Dächer himmlisch.

Cons: Die Kürze meines Aufenthalts

Jose Luis

9 months ago

10.0

Hotel con ubicación inmejorable: pleno centro de la Medina, el único cinco estrellas dentro de esta zona. Estás literalmente al lado del zoco, de los restaurantes principales y de todos los puntos clave para visitar Marrakech sin complicarte. El servicio está a la altura de las cinco estrellas: atención cercana, rápida y profesional. El hotel ofrece todos los servicios que se esperan en esta categoría y se agradece la dedicación del personal en todo momento. Ideal para quien quiera vivir Marrakech desde dentro, pero con comodidad.

Cons: Como punto de mejora, nadie del personal hablaba español: ni recepción, ni botones, ni restauración. Algunos tenían nociones básicas, pero poco más. No es un drama, pero en un cinco estrellas se espera algo más de idiomas.

Jef

9 months ago

9.0

Het meeste was perfect

Cons: Water van het zwembad in de tuin was te koud. Je kin er maar even in blijven

elisabetta

9 months ago

10.0

Céline

9 months ago

10.0

C’est une parenthèse enchantée après une journée animée

Vacation35381777672

9 months ago

10.0

Delighted to have found this gem. Room was spacious and spotless, bed comfortable, large room (105) even though I am sure it was probably one of lower priced rooms. Could not fault it. The pool and communal areas inside and out are very relaxing, please remember to look up in reception at the ceiling….quite impressive. Breakfast was fab, lots of choice with excellent attentive staff. Nothing was a problem. The biggest plus were the staff, though I would say it goes for all the Moroccan people we met, friendly and courteous to a fault. I would highly recommend this hotel and a visit to Marrakech.

rachelhC1798VK

9 months ago

8.0

Beautiful hotel with lovely bedrooms and great location. We loved the bedroom and the view of the mosque. The location of the hotel was also excellent and we could walk to the souks directly. Breakfast was lovely and we had both lunch and room service dinner during our stay and both were excellent. It was my birthday during our visit and the hotel left a cake in our room which was a lovely touch! It was extremely hot during our stay and the AC in the bedroom was ice cold for which we were most grateful. We didn’t use the pool as it was simply too hot and we had a busy schedule but it looked lovely.

Jean-Pierre

9 months ago

9.0

patricia

9 months ago

8.0

The location, roof top sky bar, all of the pools. the staff

Cons: The restaraunt servicing the roof top bar served poor quality food and I had a hair in my salad twice. Apart from this it was my stay was excellent every where else in the hotel.

Alain

9 months ago

10.0

Top

sophie

9 months ago

9.0

L’emplacement Le surclassement

Cons: La literie : pas assez ferme

Guy William Anthony

9 months ago

10.0

Guy William Anthony

9 months ago

10.0

Melanie

9 months ago

10.0

Amélie

9 months ago

10.0

Labrude Marc

9 months ago

10.0

ronald

9 months ago

10.0

stevenhX4851ZS

9 months ago

10.0

Visited Marrakech for the first time. Fantastic hotel, great location…..an oasis of calm in such a busy city. Would recommend for anyone visiting for 3-5 days.

Alain

9 months ago

9.0

Top

Andrea

9 months ago

10.0

Sehr zenztale Lage und trotzdem ruhig mit schönen Innengärten. Ausgezeichnetes Frühstück in schönen weitläufigen Räumen. Sehr gute Restaurants. Sehr gutes SPA bzw. Hamam

Stefan

9 months ago

9.0

Sellick10

9 months ago

10.0

Hotel was great , having 2 pool areas was really good . Concierge was so helpful . All staff were nice . Lunches very good . Indian restaurant definitely was our favourite evening meal . Rooms spacious .

Catherine D.

9 months ago

9.0

L’accueil . La taille et la beauté des chambres . L’environnement luxuriant . L’emplacement géographique

Cons: RAS

Michael

9 months ago

9.0

Thomas

9 months ago

10.0

Catarina

9 months ago

7.0

Carole

9 months ago

8.0

Emplacement privilégié Rares sont les jardins près de la place Jema El Fna

Cons: Le temps d attente au Check in

JUAN CARLOS

9 months ago

9.0

Extraordinaria experiencia y aunque me hubiese gustado estar mas tiempo en la parte moderna de la ciudad, este hotel te permite vivir la experiencia marroquí verdadera.

Stéphane

9 months ago

8.0

Exvoguemodel

9 months ago

10.0

An oasis in the hustle and bustle of magnificent Marrakech! Staff cannot do enough for you. Stunning room overlooking the pool. Spotlessly clean, great toiletries, big fluffy towels, tea/coffee facilities, plenty of water provided. Breakfast served beside the pool. Really good choice of pastries, yoghurt, cereal and hot items. Great coffee! We cannot wait to return, an ideal winter sun destination- authentic, chic, busy, stylish, snake charmers, souks- Marrakech has it all!

Fanny

9 months ago

10.0

Orlane

9 months ago

10.0

Très bel hôtel au cœur de la médina mais au calme. Chambre magnifique, tous les espaces communs sont très beaux, les 2 piscines, le rooftop.

Cons: Manque d’équipement salle de fitness. Aucune des 2 piscines extérieures ne sont chauffées.

Anita

9 months ago

9.0

Yo estuve la sexta vez en este hotel y siempre acompañada de diferentes personas bien de familia y/o amigos y todos se quedaron encantados con el "chic" antiguo que tiene. Volvere!

Cons: De no haber estado mas tiempo.

Aline

9 months ago

10.0

Manfred

9 months ago

9.0

Gute Frühstücksbuffet, sehr schöne Zimmer und perfekte Lage.

John

9 months ago

10.0

It's everything you could imagine a dream hotel should be. A magical place in a magical location. The restaurants are all excellent, the spa is amazing and each of its three pools has a unique twist. Rooms are all exceptional, even the most 'basic', which anything but basic and almost every room is unique and like the best room you'd find in other hotels. The mini suites are exceptional. Staff will move mountains for you and breakfast is good, particularly taken on the poolside terrace. We have been a few times now and it keeps getting better (we always pop in to potential alternatives in Marrakesh, but none make the grade). We will return.

Cons: If I was to be really picky, the check-in takes a while, but you are seated in the shade and offered Moroccan tea and petits fours.

Legry

9 months ago

10.0

Au delà de nos attentes, le site l hébergement Magnifique

Cons: La restauration pourrait être améliorée au restaurant du rez de chaussée

Josiane

9 months ago

9.0

Sylvia

9 months ago

10.0

Deborah

9 months ago

9.0

Hôtel traditionnel plein de charme, un peu veillissant mais très bien équipé. Superbes piscines pour tout les goûts. Super emplacement. Restaurants corrects.

Cons: Rien !

Auriane

10 months ago

9.0

Tout comme à chacun de mes séjours dans cet établissement

Caroline

10 months ago

9.0

Die Lage ist einfach nicht zu übertreffen. 2 min vom Djemaa el Fna, am Rande der Medina und ruhig wie eine Oase. Die Mitarbeiter sind wunderbar. In dem Moment, in dem man den Garten betritt und das Vogelgezwitscher hört, ist man entspannt.

lisa75

10 months ago

10.0

Absolutely beautiful hotel. Huge room for 3 adults with 2 bathrooms and outside seating area. Pools are clean and well maintained. Breakfast was excellent lots of choice. Location is perfect right next to all the action. Staff very friendly. Would stay again

Pascal

10 months ago

9.0

Un emplacement parfait, une parenthèse enchantée

Cons: Service un peu lent au restaurant de la piscine du patio

Pierre

10 months ago

10.0

Elodie

10 months ago

10.0

Pedro

10 months ago

10.0

Eric

10 months ago

9.0

Le calme, ainsi que la beauté de l'établissement, avec un personnel très à l'écoute, toujours dans la bienveillance

Cons: La musique un peu forte sur le Roof top

Marion

10 months ago

10.0

mariana

10 months ago

10.0

O quarto era maravilhoso !

Mark

10 months ago

8.0

The location was perfect. I loved the traditional feel of the property but also that there was everything there that you wanted. Choice of restaurant, 2 pools, lovely bar.

Laurent

10 months ago

10.0

Tout est parfait, de la réception au départ. Le personnel chaleureux, bienveillant et discret. La chambre (suite) fabuleuse. Le seul regret est de ne pas être resté plus longtemps

Joao

10 months ago

9.0

Melanie

10 months ago

8.0

Danny

10 months ago

9.0

Breakfast was very good. Location was excellent.

Cons: All good for me

Maheshi

10 months ago

10.0

An amazing hotel in the middle of the busy Madina. Few minutes walk to the madina, for street food and lovely streets of bustling shops. The staff were extremely friendly and helpful. It was so lovely to get an upgrade to a suite which was simply amazing. The Indian restaurant on the rooftop had some of the best Indian food we’ve had, specially the biryani. Wouldn’t hesitate to book this hotel if we’re back in Marrakech. Thank you for a faultless stay.

Chloé

10 months ago

10.0

Celine

10 months ago

10.0

Björn

10 months ago

10.0

claregreen54

10 months ago

4.0

Just spent 5 nights in this supposed 5 Star Hotel Good points : Close to Medina Pool area is nice, but not enough sunbeds for guests, towels left everywhere and staff don’t tidy them away, sunbed cushions never cleaned. Spa is good Bad points ; Hotel in general is very tired, furniture in reception is badly stained. Rooms, where do I start….. Bathroom Sink, and shower full of black mold Wardrobes smell fusty Rugs and sofa badly stained No mirrors in bedroom Beds, terribly uncomfortable big dips in the middle from age of bed. Bath Towels have holes in. In General very dirty hotel Food…. Had a Tagine in Resturant , this was pleasant and Indian Resturant food was good Breakfast, not a bad choice but ignorant staff, have to ask for cutlery, napkins, coffee numerous times before it arrived. Take what you want from this review, but we were very disappointed. This traditional hotel needs a huge overall

Ash

10 months ago

9.0

Super central, a stones throw away from the souks, main square, and walking distance to the Kasbah and heritage sites. Great property, lovely pools to relax at. Breakfast was great too.

Cons: Nothing really.

Karianne

10 months ago

10.0

Joana

10 months ago

8.0

Alya

10 months ago

10.0

Très belle établissement un palais des mille et une nuits. Un personnel très agréable et sympathique . Très bien situé . Excellent petit déjeuner

Cons: J’ai tout aimé

Woolley

10 months ago

9.0

The choice of restaurants and pools

Cons: Breakfast was very expensive

RKBISCHOF

10 months ago

10.0

Hotel location in the energetic enjoyable bazzar ( in the bazzar I ordered cotton pants and dress.) inside hotel a very quiet resort beautiful yard with pool. Traditional layout are feels history. We enjoyed dinner with music and dance. Pls try Hamam, spa, basement aqua therapy. You won’t be bored. Friendly and helpful staffs.

Joan

10 months ago

8.0

The hotel is in an excellent location, it is spacious and comfortable, a great place to relax after sightseeing. The staff were all very helpful and friendly.

Cons: The food was disappointing in all the three restaurants, even the breakfast buffet was limited. The food in the French restaurant was particularly poor on the night we went, which was my husband’s birthday. For a five star hotel the food was really below par.

yann

10 months ago

8.0

RichardAscot

10 months ago

8.0

Overall we were very happy with this hotel. The mini suite room was spacious with a large balcony. The pool areas are both great , although we mainly used the rooftop pool. Loved the fact that this pool had Indian and Asian options for lunch and food was lovely. Staff overall extremely friendly and professional. Special call out to the sunbed pool guy who really looked after us. Location of the hotel is perfect for market/souk and main square - surprisingly we got zero hassle from traders in the souks which was very refreshing and made just wandering around easy. Outside hotel we enjoyed great food at Cafe Arabe which had a lovely rooftop vibe and Cafe Des Épices for lunch and did a superb food tour. Room wise- our mini suite was in a different block (above the spa/meeting rooms) from the building around pool . We were on first floor which gave us a pool wall view although could see the top of the Koutoubia tower. I think if you asked for a higher floor you would have a much better view. Areas for improvement? Around the pool , the drinks service was erratic and it was difficult to get the waiters attention which was irritating. At breakfast - they have the SLOWEST toaster I have ever encountered, so set aside an extra 10 minutes waiting time .. the bacon was often undercooked.. But overall an exceptional hotel and we would return !

José

10 months ago

10.0

A incrivel simpatico dos functionaries e a beleza do Hotel… incrivel. A localização é a melhor possível!

Cons: Nada a declarar

AILIE

10 months ago

10.0

Lovely hotel with great facilities. Staff very friendly and helpful. Walkable distance to all the top attractions. Although very central the hotel is quiet and peaceful. The rooftop bar is beautiful.

Diana

10 months ago

10.0

O hotel tranquilo e silencioso, e a piscina era ótima. O quarto com rosas e fruta

dudleston

10 months ago

10.0

Beautiful hotel perfect location. Great roof top pool good rooftop bar

Nomita

10 months ago

10.0

The hospitality and the suite was park excellence

frederique

10 months ago

9.0

Les efforts des encadrants pour rendre le séjour agréable. Aussi bien au restaurant indien qu'à la réception ou le chef concierge KHANJARI Abdessadeq trouve une solution magique à tout. Merci à lui c'est la deuxième fois que je viens et c'est la deuxième fois qu'il règle les problèmes de main de maître. Le décor est raffiné, le personnel est gentil . Le rooftop avec sa piscine est magnifique et la maitresse de maison toujours souriante. Je ne vais plus ailleurs.

Cons: le WIFI , c'est le deuxième message que je remplis le premier a subi une coupure de wifi le spa et fitness qui ferme tôt à 20H alors que la journée on profite du soleil. Des horaires décalés seraient appréciés et aussi une participation de 25€ pour la piscine du spa dont le jacuzzi intégré est froid me semble abusif.

Florence

10 months ago

9.0

Grand hôtel mais un certain charme quelquefois désuet mais agréable

Thorben

10 months ago

9.0

Marzia

10 months ago

9.0

La pulizia .La posizione è tutto lo staff molto premuroso.Lo consiglio

Cons: Il servizio spa...

Serge

10 months ago

10.0

Carla Salomão

10 months ago

8.0

das infraestrutura e do conforto das instalações, do terraço e da piscina.

Cons: o ambiente da recepção precisa ser renovado e os funcionários da recepção e do café da manhã também. Apenas 1 senhor trabalhava e muito! As mulheres estavam pouco ativas, fazendo corpo-mole.

Arnaud

10 months ago

8.0

Joaquim

10 months ago

10.0

Bridge

10 months ago

9.0

Highly recommend this hotel. The location is super , breakfast delicious and sky bar fantastic for pre drinks dinner ..

ConnecticutPalacefan

10 months ago

10.0

It looks ordinary from outside but it is a completely different story inside with the pool, garden, rooftop and nice lighting. The rooms are also very nice. It has a Moroccan charm for which you would go back there again even though the cappuccino in the bar was bad. The Indian restaurant had bad food but with good service and nice rooftop setting. Breakfast was better.

Y7926CGmichaelj

11 months ago

8.0

This is a great hotel in the heart of Marrakech with a great range of facilities and beautiful gardens. We booked a mini suite and we were delighted with it, especially its location overlooking the gardens. We arrived early as we were not informed of the checking in times by our holiday provider but this was no problem for the hotel. We were made very welcome by the reception staff and treated to mint tea and pastries in a shaded area by the pool until our room was ready. The room was exceptional, beautifully presented and in a wonderful location. One point though, the walk to and from the room involved a flight of about 4 or 5 steps outside the French restaurant and these really need better lighting as my wife nearly tripped going down them in the dark one evening. A central handrail would also be helpful, especially for older guests. We stayed for four nights and wished it could be longer. Breakfasts were buffet style with a wide selection of cooked and continental style foods. We had an evening meal on two of the evenings of our stay. The Moroccan style restaurant was marvellous with a good selection of tagines and other foods, but we felt the food presented in the Asian/Indian style restaurant lacked authentic Indian flavours. However, the staff in both restaurants were wonderful and provided a great service. My wife treated herself to a massage and hammam in the hotel spa and felt totally rejuvenated afterwards The hotel is centrally located so it was just a short walk to the souks and the Katoubia Mosque, or a short taxi ride to Bahia Palace, the Jardin Majorelle and other tourist attractions. Reception helped us with a taxi on one occasion while on other days we grabbed our own taxis. We only had one minor glitch and that was when we had to cancel a pre-booked trip due to medical reasons which made one of the receptionists seem a bit annoyed. Otherwise all the staff - the receptionists, the morning and evening restaurant staff, the chambermaids, the porters, the security and the spa staff - were all great, providing a five star service with a smile and relaxed attitude. We are looking forward to a return stay.

Rita

11 months ago

10.0

The position was perfect to be close to the medina and the hotel was a perfect tranquil oasis to return to

Praveen

11 months ago

10.0

Excellent priperty, I’ll be back. My only gripe was the 20% off the spa didn’t include couples packages, this was never made clear until I checked out. I may have spent more if I’d known on other services, it’s an annoying oversight but not worth reducing my review which is still five stars across the board.

FRANCOISE

11 months ago

10.0

L’emplacement : entre la medina , l’Hermitage et le Gueliz Le confort des chambres : et merci à Mr Latif pr le surclassement 😃

Rachel

11 months ago

10.0

So we first came to this hotel 21 years ago! During the intervening years we occasionally stay elsewhere (when we have been in a large group we’ve had a riad) but we always come back to this hotel because it is just so comfortable: the rooms are so spacious; the pool area is so spacious; the location is perfect and the staff are lovely - some of them have been at the hotel since we first came! Oh, and the hammam - divine…and the harira soup, love that soup (can I have the recipe please?)

Cons: I can’t think of anything…& I am trying!

Deirdre

11 months ago

10.0

My family loved our stay here. A quiet oasis in the bustle of the Medina. The staff what makes this hotel. They were helpful, thoughtful and attentive. We made the most of the hotels facilities. The spa and 2 restaurants for dinner We would stay here again.

Esther

11 months ago

9.0

Wunderschönes Hotel, dass keine Wünsche offen lässt. Wenn ich in Marakesch bin, dann übernachte ich hier. Freundliches Personal, sehr gutes Essen, tolles SPA und 2 Pools

Cons: -.-

Lisa

11 months ago

10.0

This was a fantastic hotel. The location was perfect for exploring Marrakech but once within its walls it was so peaceful and quiet it was hard to believe you were in a bustling city. Food was excellent and the Suite we stayed in was just stunning. When we return to Marrakech (which we will as we loved it), we will definitely stay here again

Naresh

11 months ago

9.0

Location is in the Medina. Nice quiet hotel.

Cons: Clean and very friendly staff.

Susan

11 months ago

8.0

This hotel is very close to Jemaa el-Fnaa, a UNESCO World Heritage site. The guest room was very spacious and comfortable. It was a nice surprise to see rose petals strewn about the bed and all around the bathroom. We were disappointed that the hotel charges way too much for breakfast - 250 MAD (USD 25) for a continental and 290 MAD (USD 29) for American, so we opted to go someplace else to have breakfast. Otherwise, this place is conveniently located and transportation is easily accessible.

Grace

11 months ago

10.0

Our room and the entire hotel was immaculately clean including the pool and pool area. Large fluffy towels. Very comfortable room. We really enjoyed our dinner in the Moroccan restaurant.

dug

11 months ago

3.0

The location is great

Cons: The so-called air conditioning is not controlled by the guest, but it is set for the entire hotel. The coolest our room ever got was 25.8 Celsius. Marrakesh is a very hot city. Paying four to $800 per night, it is an excusable to not be able to have a cool room for sleeping.

Carlos

11 months ago

9.0

julie

11 months ago

8.0

Cornelia

11 months ago

9.0

Sehr zentral,sauber, ruhig

Cons: Nichts

Jean-Marc

11 months ago

7.0

Tsuyoshi

11 months ago

10.0

とにかく、ロケーションが良く、部屋から塔が見えてるし、さすが良いホテル。お酒が飲めるバーもあるし、部屋が素敵すぎてヤバかった。部屋でタバコも吸えるし、朝食も選べないほどいろんな種類で味がまた最高❣️

Cons: 入り口が分かりにくい点だけ。

Angela

11 months ago

10.0

dennisp211

11 months ago

10.0

A five star Garden Hotel in the heart of marrakesh. Its just a door step away of Jemaa el-Fnaa square. Very quite, romantic and luxurious. Its arabic palace themed hotel. Almost a walking distance to all tourist spots. The only thing is, the breakfast lacks selections. But overall its very highly recommemded.

Ant

11 months ago

9.0

Swimming Pool, location, breakfast and staff were all excellent

Julie

11 months ago

8.0

Gerard

11 months ago

8.0

Could not fault anything

Cons: There was only 1 item that was of concern, attempting to get to the location caused some stress. Google maps showed the road in a different location this causing an argument with the taxi driver and the entrance was badly signed.

Mário

11 months ago

10.0

Bom pequeno almoço, serviços de qualidade e bem localizado.

pascal

11 months ago

10.0

hotel toujours au top

Lana1207

11 months ago

9.0

Die zentrale Lage und die Rückzugsmöglichkeit durch den eigenen Riad. Nette Poolanlage, sehr ruhig und entspannend.

Stefano

1 year ago

10.0

La posizione pazzesca il cibo , ristorante Marocchino all’interno top. Servizio in piscina top l’unica cosa che migliorerei le operatrici nella spa

Cons: Riad bellissimo con tre piscine , sarebbe un po’ da rinnovare le camere ma qualità prezzo perfetto

Chryshanthi

1 year ago

10.0

Yannick

1 year ago

7.0

Olivier

1 year ago

9.0

José

1 year ago

8.0

ZCS

1 year ago

9.0

sebastiano

1 year ago

8.0

Katie

1 year ago

10.0

Les Jardins de la Koutoubia is a beautiful hotel and I would highly recommend it. The room was beautiful and we were lucky to have a room upgrade. The concierge was super helpful, the pool area is stunning and we enjoyed the restaurants and rooftop cocktail bar.

Cons: There was nothing about the property that we didn’t like.

Tony

1 year ago

9.0

Calme

Ali

1 year ago

9.0

Felix

1 year ago

8.0

Las instalaciones y la ubicación

Cons: Nuestra habitación era excelente, pero estaba lejos del lobby y era complicado llegar hasta ella. Además,.nosotros habíamos pedido una habitación con vistas al exterior. Es cierto que nos dijeron que estas eran mejores, pero no es lo que yo quería.

Nour

1 year ago

8.0

Mahomed

1 year ago

10.0

A localização, amabilidade dos funcionários. Restaurante muito bom.

Cons: Nada a apontar

Mridul

1 year ago

10.0

KHILNA

1 year ago

10.0

Nice location near the souk

isabelle

1 year ago

9.0

Javier

1 year ago

10.0

El hotel maravilloso tanto instalaciones como personal. Ubicación inmejorable y el restaurante hindu magnico. El Spa impresionante.

Serge

1 year ago

9.0

Quel bel hôtel 5 étoiles idéalement situé à l'entrée de la Médina, c'est le réel plus de l'établissement, en dehors de son côté historique et de son charme évident. Les 4 piscines chauffées sont hyper propres et grandes pour un établissement en plein centre ville. Grandes terrasses et chambres très confortables et spacieuses.

Cons: Des petites finitions ça et là qui pourraient être revues mais rien qui vous gâche le séjour ou vous empêche de profiter du luxe de l'établissement.

Angela

1 year ago

10.0

Kerry

1 year ago

10.0

hamads645

1 year ago

6.0

I went with 2 other people the man at reception was nice and also the others but the cleaner lady was extremely nice and helpful hope she gets treated well it was all going good and well until the last day at early oclock when they removed us out off our room 9 hours before our flight and we had to wait in there lobby

Domenico

1 year ago

10.0

Alexander

1 year ago

9.0

Rhayza

1 year ago

10.0

mrandmrschrisandson

1 year ago

10.0

This was a total oasis away from the hustle & bustle of the Medina. As soon as we walked through the door we felt relaxed. The staff are incredibly friendly and helpful throughout the hotel. We had lunch most days by the roof top pool which was amazing. Our pool view patio room was very quiet and clean, giving us three very peaceful nights sleep only to be awakened by bird song. Breakfast was very good, great selection to choose from and again good service. I would definitely recommend this hotel if you’re staying near the Medina.

Pedro

1 year ago

9.0

Localização, comodidade

Clarisse

1 year ago

10.0

Hôtel parfaitement placé où règne une ambiance très sympathique. Le personnel est très serviable, les chambres confortables et la piscine agréable. Je recommande !

Hassan

1 year ago

10.0

Tout Ma fille a fêté ses 1 ans aux jardins aujourd’hui ses 19 ans

Cons: Rien

ChristineZ830

1 year ago

4.0

Terrible front desk staff. We stayed at the hotel from Aug 2nd to Aug 6th, and we wanted to complain about one of your hotel front desk staff Mr. Abgl. Mr. Abgl was terrible and rude, at the last day when we checked out. He asked us whether we took any drinks from the mini bar, and we said yes, 2 cokes, one sparkling water, and one Sprite. He doesn’t trust us and called the house keeper and insisted that we took one Coke Zero but we never drink Coke Zero because we don’t like artificial sweeteners. He charged us 185 for all drinks and I asked him the price for each drink but he didn’t answer. This guy wasted our time for around 15 minutes just because he doesn’t trust us, if you don’t trust us then why you asked, you should just make sure your mini bar checking system is correct or don’t provide mini bar. .

José

1 year ago

9.0

Eram óptimos em tudo.

Rahim

1 year ago

10.0

Eric

1 year ago

10.0

Superbe

Montse

1 year ago

10.0

Localitzacio ideal. Servei impecable. Edifici espectacukar amb piscina enorme al primer pis i a la terrassa. Preu raonable comparat en altres opcions semblants. 5 minuts caminant de la plaça.

Cons: M’ha agradat tot!

Carla

1 year ago

9.0

O hotel e as instalações

Cons: O PA fico aquém das expectativas e devia ter um sistema de refrigeração do ar mais eficiente em todo o hotel e não apenas nos quartos para permitir usufruir Das instalações sem sofrer com o calor excessivo que se fazia sentir e que obrigava a fugir para o quarto

montser730

1 year ago

10.0

A stunning, spacious Riad featuring a huge pool at ground level and an additional rooftop pool, three exceptional restaurants, and outstanding service — located 5 minutes walk from Jamaa el Fna square - truly great!

Cátia

1 year ago

10.0

Our stay was incredible. We had requested a room in a quieter area, and the team provided us with an amazing suite in a very peaceful part of the hotel. The bed was super comfortable, and the room was very spacious. All the staff were extremely kind and attentive. We were unwell during our stay, and they prepared a suitable dish for us. The hotel has a beautiful architectural design. I highly recommend staying here for anyone looking to rest and relax while still being close to the Medina.

Cons: Consider replacing the cushions on the sun loungers. Having a first-aid kit with a contactless infrared thermometer and a blood pressure monitor would be useful to quickly check for any discomfort when a guest is not feeling well. These are small improvement sugestions. We really liked everything in the hotel :)

James

1 year ago

9.0

The staff were warm welcoming and attentive. The hotel was clean and well set up. It's located in the Medina and so much of what you want to see is mostly within walking distance. There are amzing rooftop bars and restaurants close by plus the hustle of the SOUK. We went in Aug. It was scorchio - so beware that. But it was our first time in Marrakech and we definitely want to go back, and to explore more of Morocco.

Tatiana

1 year ago

10.0

Завтрак понравился и номер. Расположение отличное. Бассейн отличный. Персонал изумительный.

Cons: Питание и напитки дорогое. Цена и качество ужина не соответствует - дорого и не вкусно.

MANUEL

1 year ago

8.0

Un sitio muy tranquilo y céntrico

Cons: El GPS no encontraba el sitio y dimos muchas vueltas. El desayuno es muy básico para ser un hotel de 5 estrellas

Varsha

1 year ago

9.0

YAMINA

1 year ago

10.0

Tout

Cons: Rien

Gaubert

1 year ago

10.0

Solotravelergirl2

1 year ago

10.0

Absolutely stunning hotel in Marrakech. I rented the mini suite and it was absolutely gorgeous with a big outside private patio. The bed was like sleeping on a cloud . Beautiful bathroom with a shower and tub. Fast WiFi , beautiful views and good restaurants. Highly recommend. Friendly staff !!!

Les Jardins De La Koutoubia

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Suite Ouarzazi

Breakfast Included

$510.00

Junior Suite, Garden View

Breakfast Included

$656.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00

12:00 PM

12 AM

3 PM

Hotel Policies

Reviews (2690)

Customer Reviews & Ratings

9.0 / 10

LUIS JAVIER

Julie

María Luisa

Myriam

stephane

jean-christophe

Giorgio

Alexandra

Ilham

Valérie

Lorena

Emmanuelle

F.M.M.

Marc

Julia

Nadia

Ahmed

Yesser

HABERT

Odile

YAMINA

Julie

Chara

Gian Marco

Mathilde

Denis

Q211APandrewb

Hajar

JULIETTE

Franck

GHEORGHE

Anders+Kjaer

Ulrike

Vanessa

EMMANUELLE

SANDRA

Crespy

Michael

Javier

Gabriele

Leonie

Maria del Carmen

Maria Ida

Fatima

paola

Michel-Pierre

OMAR

Roberta