Sofitel Marrakech Palais ImpƩrial & Spa
Chain: Sofitel
Description
Luxurious Accommodation near JamaĆ¢ El Fna Square
The Sofitel Marrakech Lounge and Spa offers a truly luxurious experience just 800 meters from the vibrant JamaĆ¢ El Fna Square.
Spa, Swimming Pools, and Dining
Indulge in relaxation with a spa, 3 pools, and 3 dining options. Enjoy gourmet dishes at LāOrangerie with stunning mountain views or sip on international teas at Darkum bar.
Fitness and Wellness Facilities
Stay active at the fitness center or pamper yourself with a visit to the spa's indoor pool, hammam, and hot tub. Wi-Fi throughout, valet parking, and 24-hour reception add to the convenience.
Ready to immerse yourself in luxury and comfort at Sofitel Marrakech? Book now to experience the perfect blend of elegance and relaxation.
Sentiment Analysis
Friendly, attentive staff (voiturier and named staff praised)
Excellent central location
Clean rooms and very comfortable bedding/suites
Beautiful property with large pool and attractive setting
Many guests recommend and report exceptional stays/upgrades
Popular Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
Garden
Pets allowed
Availability Side
Superior King or Twin Room with City View and Balcony
The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a coffee machine, heating as well as city views...
Imperial Suite with Balcony and Mountain or Pool View
The spacious suite provides air conditioning, a minibar, a tea and coffee maker as well as a terrace with pool views. The unit offers 3 beds.
Agdal Prestige King Suite with Balcony and Mountain or Pool View
This spacious suite features a separate lounge and a private terrace with panoramic views of the mountains. It offers a marble bathroom with complimen...
Contemporary Junior King Suite with Mountain and Pool View
This air-conditioned suite features a terrace with views of the mountains or the garden, a seating area, a flat-screen TV with satellite and cable cha...
Junior King Suite with View
The spacious suite offers air conditioning, a minibar, a tea and coffee maker, heating, as well as a flat-screen TV with satellite channels. The unit...
Contemporary Classic Room with Balcony
This air-conditioned room has a private balcony with views of the city. Extra facilities include cable and satellite TV, a mini-bar, a Bose CD player...
Guest Sentiment Categories
Cleanliness
Frequently praised for cleanliness and pleasant scent; multiple guests explicitly noted clean rooms and good housekeeping. Minor issues reported (flies on breakfast pastries, some jacuzzi tile hygiene/maintenance concerns).
Service
Staff repeatedly described as friendly, attentive and helpful (voiturier, named staff praised, upgrades provided). Some service negatives: slow pool/bar service and delayed room requests; one report of management not resolving a theft.
Location
Consistently cited as ideal/central ā 'emplacement parfait', 'top emplacement', and close to restaurants and lively areas; guests value the hotel's positioning.
Room Quality
Rooms and suites described as spacious and comfortable with excellent bedding (suites praised). Some wear noted in an older hotel (carrelage/jacuzzi issues) and occasional noise from nearby nightlife impacting certain rooms.
Amenities
Large pool and good facilities appreciated, but spa reported in need of renovation, poolside restaurant with limited choices, and slow service at pool/bar reduced perceived amenity quality.
Value for Money
Several guests complained about high prices and perceived overpriced items (examples cited), making value a notable pain point despite generally good service and facilities.
Food and Beverage
Mixed feedback: some praised breakfast, others reported issues (flies on pastries), limited pool/lunch menus and high prices for items; overall inconsistent F&B experience.
Overall Experience
Many guests reported exceptional stays, strong recommendations and memorable service experiences; a few notable negatives (theft incident, slow pool service, noise) tempered some stays but overall sentiment is very positive.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
No policies available for this hotel.
Reviews (2391)
Souffiane
3 weeks ago
10.0
Charlotte
3 weeks ago
6.0
The safety, cleanliness, pools and options for food
Cons: The reception staff are horribly behaved
Ghizlane
3 weeks ago
10.0
Alles! Het personeel was ook top en zeer gastvrij!
Cons: Helemaal NIETS
Chahid
3 weeks ago
8.0
Michel
3 weeks ago
10.0
Le personnel Ć©tait trĆØs bien, trĆØs gentil. La chambre toujours nikel.
Erin
3 weeks ago
10.0
Felipe
3 weeks ago
10.0
Rachel
4 weeks ago
10.0
L emplacement, l accueil, la gentillesse.
Cons: Rien
Ahmed Sailoum
1 month ago
1.0
ronen
1 month ago
8.0
Evren
1 month ago
8.0
Evren
1 month ago
8.0
Lea
1 month ago
10.0
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karolina
1 month ago
10.0
Tres bien situƩ, soacieux et la litterie est tres confortable
Cons: Trop de personne a la piscine, pas assez spacieux, si tu pars au resto on enleve les serviettes ce que je trouve un peu desagreable
Elaf
1 month ago
10.0
Jules
1 month ago
8.0
Nous avons passĆ© cinq jours au Sofitel Marrakech, dans lāensemble trĆØs agrĆ©ables. Le service de lāhĆ“tel, que ce soit Ć lāaccueil, au petit dĆ©jeuner, autour de la piscine, au mĆ©nage ou encore au spa, a Ć©tĆ© irrĆ©prochable. Le petit dĆ©jeuner Ć©tait particuliĆØrement rĆ©ussi, avec un large choix de produits frais et variĆ©s. La propretĆ© de la chambre Ć©tait exceptionnelle et la literie trĆØs confortable. Un grand merci Ć©galement Ć Azzedine pour sa disponibilitĆ©, son aide et son attention tout au long de notre sĆ©jour.
Cons: Le principal point nĆ©gatif concerne le dĆ©jeuner autour de la piscine : des produits de qualitĆ© assez dĆ©cevante, peu goĆ»teux, et un choix trĆØs restreint, qui nous a semblĆ© en dĆ©calage avec le standing attendu dāun Sofitel.
reza selmi
1 month ago
9.0
Elaf
1 month ago
10.0
Anna
1 month ago
10.0
Randall
1 month ago
10.0
Eric
1 month ago
9.0
Cons: Lenteur du service au restaurant
manuel
1 month ago
10.0
Abdallah
1 month ago
7.0
SANDRINE
1 month ago
10.0
L'accueil du personnel trĆØs Ć l'Ć©coute Addi nous sert immĆ©diatement un thĆ© et nous plonge dans l'ambiance du Maroc avec quelques cornes de gazelles, les petits dejeuners sont fabuleux et les serveurs gĆ©niaux, ils se souveinnent de vous d'un matin Ć , l'autre et sont aux petits soins, le personnele de chambre Ć©galement, il ne manque rien...on y retournera sans hĆ©sitation
Cons: rien
david
1 month ago
9.0
l'emplacement et le petit dƩjeuner
Cons: sauna en panne et hammam avec prise de RDV
jean
1 month ago
10.0
Tout
Anthony
1 month ago
8.0
Lāemplacement
Cons: La chambre Ć©tait loin de lāentrĆ©e Ensuite le prix sur booking Ć©tait plus cher que si je rĆ©servais sur le site directement
ilan
1 month ago
10.0
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Soumia
1 month ago
10.0
Un mot sublime.
Cons: Le prix de la nourriture Ć la piscine trop cher.
Yonis
1 month ago
10.0
Ali
1 month ago
8.0
Brilliant facility
Abdelhakim
1 month ago
10.0
MOHAMED
1 month ago
10.0
Todo perfecto
Cons: Nada
Ian
1 month ago
10.0
We love this hotel and have now stayed there on about 5 occasions. The staff are ever helpful, the restaurants and menu choices are fantastic, the rooms are really comfortable, the pools so inviting and the location is ideal. We never bother looking elsewhere!
Cons: Nothing.
zakaria
1 month ago
8.0
De locatie is perfect en de kamers zijn ruim genoeg. Er was een verbouwing gaande op 1 van de verdiepingen dus dat was niet echt best. Het personeel is top, onze dank gaat uit naar SaĆÆd, Zakaria en Taoufik van de bagage dienst. Hamza de nachtmanager. De heren van de valet service. De generaal van het ontbijt. Hicham en de vrouwelijke manager van het zwembad. Iman de duty manager en de general manager. See you next time grt Zakaria
Yasin
1 month ago
6.0
Travaux en cours lors du sĆ©jour impossible de se rendormir aprĆØs 8h30 par diffĆ©rent bruit
Cons: Chambre cher par rapport au confort demander
Hicham
1 month ago
8.0
Fatoumata
1 month ago
10.0
Gilles
1 month ago
10.0
Emplacement Rapport qualitƩ prix
Ramsey
1 month ago
10.0
Luciani M
1 month ago
9.0
La piscine et super
Cons: Le mƩnage bcp a revoir certaines choses
Drnadia.iraqui
1 month ago
10.0
Un hƓtel magnifique, service impeccable, emplacement top.je recommande vivement
Farooq
1 month ago
10.0
Liked the property size & location outside pool area was nice.
Cons: No ice cold coffee at breakfast
MALIKA
1 month ago
10.0
Viyane
1 month ago
10.0
Hanane
1 month ago
8.0
Alicia
1 month ago
10.0
Nasr-Eddine
1 month ago
9.0
De centrale ligging van de locatie, groot en prettig zwembad
Cons: Geen smart TV waardoor je geen apps kan gebruiken op de tv
MALIKA
1 month ago
10.0
Top Rachid le coiffeur et reda Ć la perfection !
Cons: Dommage pas possibilitĆ© de brancher un sĆØche cheveux dans la salle de bain Ć amĆ©liorer
Sofiene
1 month ago
10.0
Brahim
1 month ago
10.0
Sofiene
1 month ago
10.0
Youness
1 month ago
9.0
Abdelhadi
1 month ago
9.0
Alycia
1 month ago
10.0
Erico
1 month ago
10.0
Todas as pessoas foram impecĆ”veis, um serviƧo Exelente queremos agradecer todas as pessoas desde da limpeza do quarto 361 mas tambĆ©m o serviƧo na piscina , com a Samira Raouia e a sua ResponsĆ”vel, permitiu umas fĆ©rias de uma semana espetacular, um serviƧo impecĆ”vel, foram muito profissionais. Queremos indicar este hotel a todas as pessoas exigentes , pela beleza o bem estar do hotel e o serviƧo. O pequeno almoƧo Ć© Sensacional uma variedade de comida , tudo fresco e bom. Vamos voltar o Sofitel palĆ”cio Marrakech de certeza. Obrigada por tudo šš©·
Cons: Gostei de tudo nĆ£o tenho nada a dizer de negativo!
RAPHAEL ET VIRGINIE
1 month ago
10.0
Le personnel est juste incroyable, d'une gentillesse et d'une attention : spĆ©ciale dĆ©dicace Ć Mustafa le manager des petits dĆ©jeuners, Ć Nabilla, Ć Houssam de la conciergerie, et Ć l'ensemble du personnel. Quant au petit dejeuner, c'est pour nous tout simplement le meilleur du monde.
Patrick
1 month ago
8.0
Marc
1 month ago
9.0
The staff was very friendly and helpful. The breakfast was very good. The room was very good. The wifi worked very well. Very good location of the hotel in the center of Marakech.
Cons: The room i got was for disabled people - maybe i made the mistake during the booking fase and missed this point. My wife and i went to bed the second night around 10 pm, at 11pm a house staff came into our room to ask if she needed to change the towels. This is a bit late to come and open a room door at this time to my personal feeling.
Patrick
1 month ago
9.0
Olukemi
1 month ago
10.0
We had a great stay, particular shout out to Nabila who checked on us three times the day we fell ill and brought us medicine for my daughter. Yasmine was also excellent and was on the phone with me throughout to ensure that we got better. Thanks to Asmaa who checked us in and always had a warm friendly smile on her face. And Iham the housekeeper was just wonderful. Came at the right time, never intrusive and kept our rooms clean and comfortable.
Cons: It was all excellent.
Attia
1 month ago
10.0
Exceptional luxury
Cons: Not applicable
Audrey
1 month ago
10.0
La qualitƩ des services
T.
1 month ago
7.0
Olivier
1 month ago
10.0
CadrĆ© idĆ©alement situĆ© gĆ©ographiquement Ćtablissant magnifique ExtĆ©rieur somptueux Personnel au petit soin et surtout parlant trĆØs bien franƧais
Cons: Je pense pas qu on puisse faire mieux Nous avons ƩtƩ dans beaucoup de beau hƓtel dans le monde
Sooma
1 month ago
10.0
Everything is really perfect, the people, the location, the breakfast, the pool, the room.. everything!! Oh and it smells amazing!!!
Cons: Prices at the pool/so lounge are expensive
safia
2 months ago
10.0
Absolument tout !! Jāai tout aimĆ©, il sāagit de mon hĆ“tel prĆ©fĆ©rĆ© sur Marrakech, et je tiens Ć saluer lāamabilitĆ© de tout le personnel, en passant par Hamza le manager aux gentils serveurs de thĆ© Hakim, IsmaĆ«l et Adil pour leur accueil digne des palaces Merci encore pour ce sĆ©jour encore plus somptueux que les prĆ©cĆ©dents.. Ć bientĆ“t !
Cons: Rien
Fouad
2 months ago
9.0
Krishendath
2 months ago
10.0
Beautiful and clean . Great location
Bilal
2 months ago
10.0
David
2 months ago
9.0
Aissata
2 months ago
10.0
Nous avons beaucoup apprĆ©ciĆ© notre sĆ©jour au Sofitel, le personnel Ć©tait vraiment aux petits soins. Merci Ć Tawfik le bagagiste, Ilham pour le nettoyage de la chambre et pour son professionnalisme, Nourdine, Iwachtan, Nouhaila et Karim pour le services du petit-dĆ©jeuner ainsi que lāensemble des collaborateurs de lāĆ©tablissement. Lāemplacement est IdĆ©al pour visiter diffĆ©rents sites de la ville.
Aissata
2 months ago
10.0
Nous avons beaucoup apprĆ©ciĆ© notre sĆ©jour au Sofitel, le personnel Ć©tait vraiment aux petits soins. Merci Ć Tawfik le bagagiste, Ilham pour le nettoyage de la chambre et pour son professionnalisme, Nourdine, Iwachtan, Nouhaila et Karim pour le services du petit-dĆ©jeuner ainsi que lāensemble des collaborateurs de lāĆ©tablissement. Lāemplacement est IdĆ©al pour visiter diffĆ©rents sites de la ville.
Olivier
2 months ago
9.0
Stefanos
2 months ago
8.0
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Cons: ĪĪ¹Ī½Ī±Ī¹ ĪµĪ½Ī± Ī¾ĪµĪ½ĪæĪ“ĪæĻĪµĪÆĪæ 50 ĻĻĪæĪ½ĻĪ½ ĻĪæ ĪæĻĪæĪÆĪæ ĻĪæ ĪµĻĪæĻ Ī½ ĪŗĪ¬Ī½ĪµĪ¹ Ī±Ī½Ī±ĪŗĪ±Ī¹Ī½ĪÆĻĪµĪ¹Ļ. ĪĪ¼Ī± ĻĻĪæĻĪĪ¾ĪµĪ¹Ļ ĻĪµ Ī±ĻĪŗĪµĻĪ¬ ĻĪ·Ī¼ĪµĪÆĪ± ĻĪ±ĪÆĪ½ĪµĻĪ±Ī¹ Ī±Ļ ĻĻ. Ī¤Īæ service ĻĪæĻ ĪµĪ¹ Ī±ĪÆĻĪøĪ·ĻĪ· Ī»Ī¹Ī³Īæ Ī±ĻĪ³Īæ.Ī“Ī·Ī» Ī¶Ī·ĻĪ®ĻĪ±Ī¼Īµ 3 ĻĪæĻĪĻ ĪµĪ½Ī± 2 ĻĪ¬ĻĪ»ĻĪ¼Ī± ĻĪæ Ī¹ĻĪæĪ¹Īæ Ī®ĻĪøĪµ Ī¼ĪµĻĪ± Ī±ĻĪæ 40 Ī»ĪµĻĻĪ¬.
Anissa
2 months ago
9.0
Personnel trĆØs serviable, petit dej excellent, emplacement parfait, trĆØs beau lieu.
Cons: Encore un peu en travaux en cours, le spa devrait ĆŖtre rĆ©novĆ©
Majda
2 months ago
8.0
Polina
2 months ago
9.0
Sebastiaan
2 months ago
10.0
Vriendelijk personeel
rachid
2 months ago
10.0
Tout
Azzeddine
2 months ago
9.0
Francisco
2 months ago
8.0
Victor
2 months ago
6.0
Location was very good
Cons: Our room was too far away from reception
Sofiane
2 months ago
10.0
Tout
Cons: Rien
KHALID
2 months ago
9.0
fatimazohra
2 months ago
9.0
Le personnel soignant La propretƩ
FayƧal
2 months ago
8.0
Le confort de la literie Lāespace de la suite impĆ©riale
Cons: Le bruit (type musique boĆ®te de nuit en plein air) cĆ“tĆ© rue Ć partir de 23h jusquāĆ 2h du matin du cĆ“tĆ© chambre impĆ©riale (201). LāĆ©tat du carrelage du jaccuzi carrelages manquants ou coupants. TrĆØs Ć©trange pour ce type dāhĆ“tel TrĆØs peu de choix au restaurant de la piscine (pool Lounge ) Tarif exagĆ©rĆ© pour certains produits : 160 dirhams pour 8 morceaux de pastĆØque. Jāai prĆ©fĆ©rĆ© laisser ce montant en tips pour le serveur plutĆ“t que payer cela.
Kadidiatou
2 months ago
10.0
Jāai vraiment aimĆ© la propretĆ© surtout lāodeur lāhĆ“tel sans super bon
Yoann
2 months ago
10.0
Nous remercions lāentiĆØretĆ© de lāĆ©quipe de lāhĆ“tel qui ont Ć©tĆ© au petit soin pour nous et en Particulier Azzeddine qui a su prendre en compte nos difficultĆ©s ( famille nombreuse avec 2 bĆ©bĆ©s) et qui nous a rendu le sĆ©jour plus facile en nous surclassant dans une chambre plus adaptĆ©. Le personnel a Ć©tĆ© gentil et chaleureux et nous a toujours aidĆ©. LāhĆ“tel est magnifique et bien placĆ© avec une immense piscine. Je recommande.
Cons: Tout est parfait
Paula
2 months ago
7.0
Jessica
2 months ago
10.0
Meriam
2 months ago
10.0
SABRINA
2 months ago
10.0
Tout Ć©tait parfait de A Ć Z, sans oublier les soins au spa :)
Jeremie
2 months ago
10.0
Martin
2 months ago
10.0
Joel
2 months ago
10.0
Bonne situation au centre de quartier dynamique avec de nombreux restaurants et dāĆ©tablissement animĆ© .
Cons: Le prix
Salim
2 months ago
1.0
Cons: On lāa volĆ© dans ma chambre . La direction nāa rien fait
Sandrine
2 months ago
10.0
elderbasi
2 months ago
10.0
elderbasi
2 months ago
10.0
Eddahbi
2 months ago
8.0
Carolina
2 months ago
10.0
Perfeita
Cons: Tudo
Larry
2 months ago
8.0
Top emplacement
Cons: LāhĆ“tel nāaccepte pas les livraisons de nourriture, mĆŖme pour manger dans la chambre. On ne peut donc pas commander lorsque nous avons un rĆ©gime alimentaire spĆ©cifiqueā¦ Un vrai point nĆ©gatif
Dani
2 months ago
7.0
The room was lovely, beds were really comfy. Sun loungers were nice.
Cons: Very limited food available, lunch menu by the pool and in the poolside restaurant was the same and small. I didn't eat breakfast, the flies all over the pastries ruined it for me, and made me feel sick!
Samb
2 months ago
10.0
Le personnelle est trĆØs accueillant et gentille lāhĆ“tel est trĆØs bien situĆ© restaurant bar Ć proximitĆ©. Bonne ambiance dans le lounge.
Cons: Prix ƩlevƩ
Aboubker
2 months ago
7.0
Acceuil et service
Emy
2 months ago
10.0
Sebastien
2 months ago
10.0
Bashayer
2 months ago
9.0
Ų§ŁŁ ŁŁŲ¹
Cons: Ų§ŁŲŖŁŁŁ ŁŁŲŗŲ±Ł Ł Ų¹ŁŲÆ ŲØŲ£ŁŲ«Ų± Ł Ł Ł ŲµŲ¹ŲÆ
zayn
2 months ago
10.0
Habib
3 months ago
10.0
Amazing staff & hospitality, clean rooms, family friendly atmosphere & good facilities
StƩphanie
3 months ago
8.0
Asha
3 months ago
7.0
The pools were amazing
Cons: We got half board and pre payed. I wouldnāt recommend pre paying. When we got there the breakfast was underwhelming. The hygiene could have been much better. Especially because of the weather there was flies swarming the food outside. There should have had covers on the food. This is basic health and safety. The lunch and dinner menu was nice. This could have been compensated more as we were only allowed continental breakfast In the room . As you can imagine we PAID.
Aboubker
3 months ago
7.0
Le service
Cons: Parking
Serena
3 months ago
10.0
Hasan
3 months ago
10.0
Mooi luxe hotel. Je kunt er zowel met je gezin of als solo reiziger heen. Bij aankomst word je eigenlijk al blij van al de luxe die het hotel ademt. Graag wil ik nog speciaal 2 mensen in het bijzonder bedanken. Hossam die bij de receptie werkt. En Mahdi die op dat moment de leiding had. Sofitel mag blij zijn dat ze zulke mensen in dienst hebben. Werkelijk een topvisite kaart zijn hun voor Sofitel. En als laatste Ghita van klantenservice. Bedankt
Imad
3 months ago
5.0
Moyen
Cons: LāarrivĆ©e Ć©tait catastrophique.ils ont donnĆ© nos chambres Ć 17h.et en fin de sĆ©jour ils nous ont exigĆ© de laisse la chambre Ć 11h.cāest catastrophique
Cedric
3 months ago
10.0
Eric
3 months ago
10.0
De service en het ontbijtbuffet
Aqib
3 months ago
10.0
Personeel is zeer vriendelijk. Kamers zijn brandschoon! Fantastisch mooi hotel! Zeer goede service! Ligging is ook perfect! Kortom enorm genoten van het verblijf.
Cons: Alles beviel mij!
Fatah
3 months ago
10.0
Tout
Cons: Rien
Oumou
3 months ago
10.0
Azzedine
3 months ago
8.0
Nasrya
3 months ago
10.0
Walid
3 months ago
9.0
Mamadou
3 months ago
10.0
L' accueil du personnel de l'Ć©tablissement est vraiment exceptionnel. L'architecture mĆ©langeant modernitĆ© et culture marocaine en fait un lieu d'exception. Les 5 Ć©toiles de l'hĆ“tel se reflĆØtent Ć travers la propretĆ© et la qualitĆ© du service. Le petit dĆ©jeuner est trĆØs riche et variĆ©. L'hĆ“tel dispose de toutes les commoditĆ©s nĆ©cessaires.
Cons: Aucun point nƩgatif
Ines
3 months ago
10.0
David
3 months ago
8.0
Hanae
3 months ago
10.0
Service was top! Het personeel super vriendelijk! schoon, mooie kamers en zwembaden zijn prachtig.
Dounia
3 months ago
9.0
De locatie was top de service het ontbijt-Soumaya van housekeeping was heel attent en top en doet haar werk goed! De service bij het zwembad was ook top vriendelijk personeel.
Cons: Alleen een minder leuke ervaring 1 van de gastheren was zo onbeleefd en had niet door dat ik een gast van het hotel was en wilde mij niet binnen laten, wat voor een aparte en nare ervaring zorgde!
Selma
3 months ago
9.0
Sadia
3 months ago
10.0
Talal
3 months ago
10.0
Ų§ŁŁ ŁŁŲ¹ ŁŲ§ŁŁ Ų±Ų§ŁŁ ŁŲ®ŲÆŁ Ų© Ų§ŁŲŗŲ±Ł ŁŲ§ŁŁ ŁŲøŁŁŁ ŁŲ“ŁŲ± Ų®Ų§Ųµ Ų¬ŲÆŲ§ ŁŁŲ³ŁŲÆ Ų§Ų³Ų§Ł Ł ŁŁ Ų§ŁŲ§Ų³ŲŖŁŲØŲ§Ł Ų ŁŲ§ŁŲ³ŁŲÆŲ© Ų“ŁŁ Ų§Ų” ŁŁ Ų®ŲÆŁ Ų© Ų§ŁŲŗŲ±Ł ŁŁ Ų§ŁŲ·Ų§ŲØŁ Ų§ŁŲ±Ų§ŲØŲ¹
Cons: ŁŲ§ ŁŁŲ¬ŲÆ
Gilbert
3 months ago
10.0
SALAH
3 months ago
9.0
Oui
Cons: Rien
Assamba
3 months ago
7.0
Mohamed
3 months ago
8.0
Cristiane
3 months ago
10.0
Hotel maravilhoso lindo confortĆ”vel , atendimento incrĆvel e tem a cama mais confortĆ”vel que eu jĆ” dormi .
Cons: Nada
Hisham
3 months ago
9.0
Location and facilities
ANTHONY
3 months ago
9.0
Arole
3 months ago
9.0
L emplacement Les restaurants Le petit dĆ©jeuner exceptionnel au tooop Merci Ć bachkar khalid et fatima elyaa koubi So lounge super ambiance jour de match le resto est bon L hotel sent hyper bon n'hĆ©sitez pas pas Ć passer a la boutique poir acheter la senteur fleur d oranger Vendeuse hyper sympa On a passĆ© un super moment L accueil Ć l arrivĆ©e Ainsi que le serveur du restaurant du midi je n'est pas retenue son nom malheureusement On reviendra L emplacement idĆ©al poir visiter Le spa gĆ©nial super massage par Bouchra et ilham
Cons: Restaurant orangerie Service un peu long et pourtant Restaurant pas rempli Le dĆ©barrassage trop rapide Ć peine le plat terminĆ© la serveuse enleve le plat Service parfois trop rapide
Fabienne
3 months ago
10.0
Tout Ć©tait parfait Personnel trĆØs attentionnĆ© Piscine agrĆ©able et petit dĆ©jeuner incroyable
Cons: Rien š
leonora
3 months ago
10.0
Die lage ist wunderbar nƤh am Medina und nƤh am modernen Marrakesh,personal ist sehr freundlich,frĆ¼hstĆ¼ckt ist vielseitig und lecker,ich hatte noch eine massage was auch srhr profesionel und angenehm war. Das Hotel ist sehr zum empfehlen.
Hilal
3 months ago
10.0
Tout
Cons: Rien
Valinda
3 months ago
1.0
Germano
3 months ago
10.0
Piscina e servizio
Laura
3 months ago
1.0
Ma rĆ©servation a Ć©tĆ© annulĆ©e au dernier moment, jāai Ć©tĆ© debitĆ© sur ma carte et je me suis retrouvĆ©e Ć la rue sans logement Ć 20h
Cons: Ma rĆ©servation a Ć©tĆ© annulĆ©e au dernier moment, jāai Ć©tĆ© debitĆ© sur ma carte et je me suis retrouvĆ©e Ć la rue sans logement Ć 20h
Bouchra
3 months ago
5.0
Abdulla
3 months ago
10.0
Everything
Cons: Nothing
Nadine
3 months ago
8.0
Jade
3 months ago
9.0
Shakil
3 months ago
10.0
Wonderfull place to stay there
Cons: I always recommend my self and friends to stay there to
samira
3 months ago
10.0
Nous avons passĆ© un excellent sĆ©jour et, une fois de plus, nous avons Ć©tĆ© ravis de notre expĆ©rience au Sofitel Marrakech. Cāest un hĆ“tel que nous apprĆ©cions particuliĆØrement et oĆ¹ nous revenons rĆ©guliĆØrement avec grand plaisir. Une mention toute particuliĆØre Ć lāĆ©quipe de restauration : Bachkar, Khalid et Noha, qui ont Ć©tĆ© absolument remarquables. Leur professionnalisme, leur gentillesse et leur capacitĆ© Ć anticiper les besoins et les envies de chaque client sont exceptionnels. Ils ont su rendre chaque repas encore plus agrĆ©able grĆ¢ce Ć leur attention et leur sens du service. Ćgalement un grand merci Ć Hassen le bagagiste pour son sourire, son professionnalisme, et sa gentillesse.
Walid
3 months ago
10.0
Lāemplacement , lāaccueil , la piscine
Adrien
3 months ago
10.0
āāāāā Magnifique sĆ©jour au Sofitel Marrakech. LāhĆ“tel est superbe, les chambres trĆØs confortables et le service irrĆ©prochable. Un grand merci Ć Mustafa pour sa gentillesse, sa disponibilitĆ© et son professionnalisme, qui ont rendu notre sĆ©jour encore plus agrĆ©able. Mention spĆ©ciale Ć©galement au petit-dĆ©jeuner, sans aucun doute le meilleur de Marrakech ! Nous reviendrons avec grand plaisir. š
Cons: Rien
gregory
3 months ago
9.0
MARIE ANGE - SOULEYMANE
4 months ago
7.0
La beautƩ de l'Ʃtablissement. Le confort des suites.
Cons: Trop petite piscine. Au dƩpart un personnel mal aimables. Les concierges Ʃgalement. On dirait qu'on les dƩrange quand on pose une question.
MARIE ANGE - SOULEYMANE
4 months ago
7.0
La situation. La suite etait spacieuse et confortable. Tres beau et bon petit dejeuner. Le personnel qui s occupe des taxis et des bagages sont trĆØs aidant.
Cons: Le dejeuner Ć la piscine. La qualitĆ© de la nourriture est tres bas de gamme qui ne va pas avec le prix et la beautĆ© de l Ć©tablissement. Mauvaise cuisine. Trop de monde autour de la piscine qui est trop petite pour le nombre de chambre. Les femmes qui servent le dĆ©jeuner sont mal aimables. Ainsi qu une partie du personnel qui fait parti de la rĆ©ception du dĆ©part.
Muriel
4 months ago
9.0
Le petit dĆ©jeuner ,trĆØs beau ,un choix terrible La vĆ©gĆ©tation,la piscine ,l.espace la salle de sport avec bon matĆ©riel Les massages du spa Le restaurant asiatique
Cons: Dommage que le verre de vin marocain reste trĆØs cher.
Ameera
4 months ago
10.0
StƩphanie
4 months ago
9.0
Sacha
4 months ago
10.0
Robert
4 months ago
9.0
Location was perfect. Pool was nice. But crowded at the pool.
Fabrice
4 months ago
10.0
Valeria
4 months ago
7.0
Alfredo
4 months ago
10.0
Suroor
4 months ago
10.0
Ł Ł ŲŖŲ§Ų² Ų¬ŲÆŲ§ .
Cons: Ų§ŁŲ³Ų¹Ų± Ł ŲØŲ§ŁŲŗ ŁŁŁ Ų§ŁŁŁŁŲ© ŲØ 1650 Ų±ŁŲ§Ł
Alice
4 months ago
10.0
Lāemplacement, le personnel, la piscine
Cons: La carte du dƩjeuner de la piscine
Alison
4 months ago
10.0
SĆ©jour incroyable au Sofitel Marrakech ! LāĆ©tablissement est trĆØs beau, chaleureux. La chambre Ć©tait magnifique, spacieuse, parfaitement propre, trĆØs confortable. La literie Ć©tait dāune qualitĆ© irrĆ©prochable. Nous avons super bien dormi. Emplacement idĆ©al, Ć proximitĆ© du centre et des incontournables. Le personnel mĆ©rite une mention spĆ©ciale : toujours souriant, disponible et attentif aux besoins des clients. Chaque membre de lāĆ©quipe contribue Ć rendre le sĆ©jour mĆ©morable. Un immense merci Ć Touria qui a rendu notre sĆ©jour unique grĆ¢ce Ć sa gentillesse et sa gĆ©nĆ©rositĆ© ! Merci Ć Mohammed qui a fait de notre petit dĆ©jeuner, un moment spĆ©cial, le meilleur petit dĆ©jeuner quāon nāai jamais pris ! Et merci Ć Taoufik, notre bagagiste qui a nous a aidĆ© Ć notre arrivĆ©e Ć et notre dĆ©part. Un merci gĆ©nĆ©ral Ć toute lāĆ©quipe de lāhĆ“tel que nous avons rencontrĆ©e. Une expĆ©rience que nous recommandons sans hĆ©sitation. Nous repartons avec de tres bons souvenirs et lāenvie de revenir trĆØs bientĆ“t !!
Elie
4 months ago
10.0
Je tiens Ć remercier chaleureusement toute lāĆ©quipe du Sofitel pour son accueil exceptionnel. Mon sĆ©jour a Ć©tĆ© particuliĆØrement agrĆ©able grĆ¢ce au professionnalisme, Ć la disponibilitĆ© et Ć la gentillesse de chacun. Une mention toute particuliĆØre Ć Moustapha, dont lāattention, la bienveillance et le sens du service ont largement contribuĆ© Ć rendre cette expĆ©rience encore plus mĆ©morable. Merci encore Ć toute lāĆ©quipe.
Lisa
4 months ago
9.0
Very relaxing elegant feel
Cons: The food choice for lunch was limited and unexciting. A more varied menu, cooked to a higher standard would match this calibre of hotel
Margarita
4 months ago
5.0
La ubicaciĆ³n muy buena, el desayuno tambiĆ©n pero con un servicio malo. Mucho estrĆ©s por parte de los camareros que generaba lentitud y falta de atenciĆ³n.
Cons: Las instalaciones son buenas pero con falta de algĆŗn restaurante al medio dĆa. Solo sirven en la piscina y con un menĆŗ muy escaso y deficiente. Si no eres cliente de piscina no hay otra opciĆ³n. Al tener el vuelo a Ćŗltima hora para nuestro destino, solicitamos poder ducharnos en alguna estancia destinada para ello, y aunque se nos confirmĆ³, cuando llegĆ³ el momento no nos la proporcionaron. DespuĆ©s de insistĆ tuvimos que ir a las duchas del spĆ”, con un espacio muy reducido y con falta de higiene por ser de mucho uso y con solo dos duchas. Fue muy incĆ³modo y con falta de empatĆa por parte del personal del Hotel. Aunque no es un servicio obligatorio, debe ser una opciĆ³n para un Hotel de cinco estrellas, sobre todo, cuando se solicita y te lo confirman en recepciĆ³n. Fue una pĆ©sima experiencia que deja un muy mal sabor de boca. Solicitamos un libro de reclamaciones, el cual es obligatorio en los hoteles y nos lo negaron. Por falta de tiempo ya decidimos dejarlo ahĆ.
fairud
4 months ago
7.0
Las instalaciones. La Comida . El Personal muy amable
Cons: El servicio al cliente muy malo. Se demoran 2h para una plancha . No contestan girar Services. Tuve q bajar despuĆ©s de que llame 3 veces solicitando a alguien para q abriera la puerta del balcĆ³n q no servĆa. Llego como a las 3 horas despuĆ©s q me tocĆ³ bajar y molestarme. Pedimos una pizza a tomo services, llego a las 1h 45 mins y llego como no la Pedimos y sin adicionales .
Stefano
4 months ago
10.0
CHARUEL Damien
4 months ago
8.0
The hotel has a real soul. The gardens with dozens of 1000 years olive trees are simply amazing.
Cons: If I have to find something, I might say the quality of the food around the pool was not high, but was it supposed to?
Teymurhan
4 months ago
10.0
Hammad
4 months ago
6.0
- Very good location. - The restaurant staff were excellent and always happy to help. - Breakfast was great every morning. - Room service was quick and reliable. - The hotel facilities were very good and the property is well maintained.
Cons: The main issue was the reception and concierge service. I waited around an hour to check in and nobody really attended to me. During my stay, I asked for a few items and was told the concierge would arrange them, but I never received them and nobody followed up. I also found the reception staff to be quite cold and not very welcoming, which was disappointing considering how helpful the restaurant staff were.
Saad
4 months ago
10.0
Boutayeb
4 months ago
8.0
Excellent petit dƩjeuner ! L'un des meilleurs toute catƩgorie.. bravo chef Ahmed
Cons: Rapport qualite prix !
Mohammed
4 months ago
10.0
Thank you to the entire team at Sofitel Marrakech for an unforgettable stay. From the moment we arrived, we felt genuinely welcomed and cared for. The hospitality, warmth, and professionalism of the staff made our experience truly exceptional. A special thank you to Amin and Ahmed at the reception for their kindness, attentiveness, and outstanding service throughout our stay. I would also like to extend my sincere thanks to Alhabib, Head of People & Culture. His kindness, generosity, and genuine hospitality left a lasting impression on us. He took the time to have a wonderful conversation with my husband, sharing valuable recommendations about Marrakech and helping us make the most of our visit. His thoughtfulness and warm personality perfectly reflected the spirit of hospitality that makes Sofitel Marrakech so special. The beautiful atmosphere, delicious food, exceptional service, and wonderful people exceeded all our expectations. Everything about our experience was beyond amazing and made our time in Marrakech truly memorable. We are deeply grateful and look forward to returning again in the future. Thank you for such a wonderful experience.
fenghour
4 months ago
9.0
Le confort ainsi que le sens du dĆ©tail du personnel. Un grand merci Ć Ayoub du service pool Lounge Ansi quāĆ toute lāĆ©quipe. Merci Ć Ghani de la rĆ©ception qui a su rĆ©pondre Ć toutes nos demandes. Je recommande cet emplacement pour les familles.
Levana
4 months ago
8.0
Fara
4 months ago
10.0
Marc
4 months ago
8.0
Petit-dƩjeuner extraordinaire
Opitz
4 months ago
8.0
Die Lage war perfekt um zu Fuss ins Zentrum zu kommen
Kaczmarski
4 months ago
7.0
Hanane
4 months ago
10.0
L'emplacement de l'hƓtel. La gentillesse du personnel La qualitƩ de la literie Petit dƩjeuner trop bon.
Hessloehl
4 months ago
9.0
Abdelouahed
4 months ago
10.0
Darfaoui
4 months ago
10.0
MURIEL
4 months ago
7.0
Emplacement
Cons: Restaurant
Rudy
4 months ago
9.0
Lucie
4 months ago
10.0
Beautifull, authentic! Like in a movie! Amazing breafast!
Balvinder
4 months ago
10.0
It was beautiful and so clean. The service was impeccable and the staff are absolutely amazing. It is right next to the mall and casino as well as Buddha Bar and W Club
Cons: I loved everything
MURIEL
4 months ago
9.0
TrĆØs bel hĆ“tel confortable et bien placĆ© ! Personnel trĆØs accueillant et professionnel .
DaniĆØle
4 months ago
9.0
La situation, la piscine et surtout la gentillesse de la responsable qui donne les chambres qui nous a surclasse
Cons: la lumiĆØre dans la salle de bain
Didier
4 months ago
9.0
Emplacement . parc et piscine. Gentillesse du personnel
Cons: MƩriterait quelques rƩnovations
Seton
4 months ago
8.0
Wahid
4 months ago
10.0
Le calme
Dan
4 months ago
8.0
The staff is welcoming, professional and efficient. The pools are big enough, the restaurants are great, with live music at night. The SPA is outstanding. ASMA provided me a great traditional moroccan hamam. Wonderful treat !
Cons: Music is a bit loud by the pool. You can hear the noise of the traffic even though the birds made their best to cover it.
YOUSSOUF
4 months ago
8.0
Safaa
4 months ago
10.0
Hammad
5 months ago
7.0
Ų§ŁŁ ŁŁŲ¹ Ł Ų„Ų·Ų§ŁŲ§ŲŖ Ų§ŁŲ“Ų±ŁŲ§ŲŖ Ų¹ŁŁ Ų§ŁŁ Ų³ŲØŲ ŁŲŲ¬Ł Ų§ŁŲŗŲ±ŁŲ©
Cons: Ų±Ų§Ų¦ŲŲ© Ų§ŁŁ ŲµŲ§Ų¹ŲÆ ŲŗŁŲ± Ų¬ŁŲÆŲ© Ł ŁŲ¬ŁŲÆ Ł ŁŲ§ŁŁŁ Ł ŁŁŲµŁŁŁ ŁŲ§ŲŖŁ Ų§Ł Ų§Ų¬Ų±Ų”Ų§ŲŖ Ų§ŁŲÆŲ®ŁŁ Ł Ų§ŁŲ®Ų±ŁŲ¬ Ų Ł Ł ŲØŁŲŗ Ų§ŁŲŖŲ§Ł ŁŁ Ł Ų±ŲŖŁŲ¹ Ų¬ŲÆŲ§
Julien
5 months ago
9.0
Tout le personnel lāaccueil le buffet du petit dĆ©jeuner, lābienveillance de tout le monde Ć mon Ć©gard
Cons: Rien
Achraf
5 months ago
8.0
MATHIEU
5 months ago
8.0
Christophe
5 months ago
9.0
Accueil gƩnƩral, Farah et son Ʃquipe au petit-dƩjeuner !
Cons: Un peu de bruit sur la terrasse en face (hƓtel Nobu).
Jumana
5 months ago
10.0
Tout
Cons: Rien
Elham
5 months ago
10.0
Benjamin
5 months ago
5.0
Yassine
5 months ago
10.0
Ćtablissement accueillant, personnel au petit soin, chambre confortable et emplacement parfait au cÅur de Marrakech.
Nina Torp
5 months ago
8.0
Nydelig resepsjonsomrƄde. Blide concierge. Frokost fantastisk. Rommet ok. Terrassen var fin. Beliggenhet helt topp
Cons: Litt dyrt.
Aurelie
5 months ago
10.0
Parfait šš¼ la gentillesse du personnel , la propretĆ© , trĆØs bien situĆ© šš¼
fatima
5 months ago
10.0
Lost my phone in a taxi , thanks to Security manager : Bejjada Mohmed Rp : Khaoula they investigated and finally found my phone , very grateful they helped me and were so kind and helpful , great hotel and staff
Asmaa
5 months ago
4.0
I am not satisfied with the treatment I received during registration. It was crowded, and the hotel was overbooked. Many people were complaining about their reservations. I paid in advance and almost did not get my room.
Cons: Staff and the managers were not professional
Jean Pierre
5 months ago
3.0
le lobby majestueux et la localisation
Cons: chambre cotĆ© route bruyante, sombre et trĆØs loin de lobby. le petit dĆ©jeuner quelconque au regard des standards des 5 etoiles mondiaux un personnel juste poli et la restauration n'est plus qualitative l'entrĆ©e est encombrĆ©e de voitures. le rapport qualitĆ© prix est trĆØs trĆØs mauvais.
Karim
5 months ago
8.0
Tout
Cons: Rien
dounia
5 months ago
9.0
Jamal
5 months ago
9.0
Bernard
5 months ago
8.0
all good but noisey in the night
Cons: noise
Driss
5 months ago
8.0
Laurence
5 months ago
8.0
TrĆØs bel Ć©tablissement , situĆ© idĆ©alement du centre . Petit dĆ©jeuner magnifique
Cons: Chambre remise tardivement
francoise
5 months ago
9.0
Katharina
5 months ago
9.0
Schƶner Pool, freundliches Personal, gute Lage
Cons: Scheint ein āDurchgangshotelā fĆ¼r Gruppenreisen zu sein. Personalmangel beim FrĆ¼hstĆ¼ck. Lange Wartezeit (bis 20āmin)! Zwischen 7:30 und 8:30 extrem hohe Frequenz von FrĆ¼hstĆ¼ckenden, welche vor 9:00 abgeholt werden. Liegt ev. auch an der Jahreszeit! Pancakes, Waffeln und Co., welche draussen gemacht und hingestellt werden, sind bei den Spazzen sehr beliebt. Nicht sehr appetitlich!
Alfredo
5 months ago
10.0
Ali
5 months ago
9.0
brice
5 months ago
10.0
MOHAMED
5 months ago
10.0
UbicaciĆ³n buena, habitaciones amplias.
Cons: Limpieza, camas individuales pequeƱas.
Lina
5 months ago
8.0
Mhamed
5 months ago
5.0
Daniel
5 months ago
4.0
Garden & pool
Cons: Got ā¬400 euros stolen from the room and the staff did nothing to remedy, not even replying emails, had to go in person just hear excuses, they never any responsibility or offered any sort of compensation, very disappointing
graham
5 months ago
9.0
Jessica
5 months ago
10.0
L emplacement, le calme, le petit dƩjeuner exceptionnel, le personnel adorable et dƩvouƩ pour ses clients, le confort de cet hƓtel, la beautƩ de ce lieu.
Cons: Rien
JavierP70
5 months ago
8.0
El hotel es muy lindo y estĆ” muy bien ubicado. El desayuno es deslumbrante, con mucha variedad y cantidad de distitnos platos e islas
Cons: El servicio no es el que uno espera por los valores que tiene el hotel. El trato es muy impersonal. La habitaciĆ³n es normal, dista mucho de ser linda. El mantenimiento deja que desear, por ejemplo la sala de juegos tiene un pool que estĆ” todo roto. Cosas bĆ”sicas como conseguir edulcorante en el desayuno se complican. Creo que no vale por el costo que cobran
hind
5 months ago
10.0
Nous avons passĆ© un excellent week-end au Sofitel. DĆØs notre arrivĆ©e, alors que nous nāavions pas de rĆ©servation, nous avons Ć©tĆ© accueillis avec beaucoup de gentillesse et de professionnalisme par Zakaria et Touria Ć la rĆ©ception. Ils ont pris le temps de nous aider, de trouver une solution rapidement et de nous mettre Ć lāaise. De maniĆØre gĆ©nĆ©rale, tout le personnel de lāhĆ“tel est exceptionnel. Que ce soit Ć la rĆ©ception ou au restaurant, tout le monde est souriant, attentionnĆ© et aux petits soins. On se sent vraiment bien pris en charge du dĆ©but Ć la fin. Lāemplacement de lāhĆ“tel est Ć©galement idĆ©al, trĆØs pratique et parfaitement situĆ©. Un grand merci Ć toute lāĆ©quipe pour leur accueil et leur professionnalisme. Nous reviendrons avec grand plaisir !
Aicha
5 months ago
1.0
Mohamed
5 months ago
8.0
Cons: Manque de borne pour voiture Ć©lectrique. Une malheureusement ne fonctionne pas
George
5 months ago
1.0
Nothing, we left after 2 nights and was meant to stay the week
Cons: The staff left us for 3 hours waiting for a hair dryer to be bought to the room. Then when arrived they checked the room like was lying and then went back and got one. This took 3 hours and 45 mins and 4 calls. We missed our table reservation. We also had wet hello and brown stained towels. Pictures were taken. There was no service for food or drinks when around pool area.
Lƶdl
5 months ago
5.0
Cons: Zimmer und Chefetage freundlichkeit
Saadia
5 months ago
10.0
Saadia
5 months ago
10.0
Belisario
5 months ago
10.0
Belisario
5 months ago
10.0
Mimi
5 months ago
10.0
Runa
5 months ago
8.0
Pascal
5 months ago
9.0
Beirnaert
5 months ago
10.0
pierre
5 months ago
9.0
hanine
5 months ago
8.0
Daniel
6 months ago
5.0
Lage ist perfekt Schƶner Garten
Cons: Sauberkeit UnterhaltsbedĆ¼rftig SanitƤre Installationen
Priya
6 months ago
5.0
We liked the breakfast - there was a wide variety of cuisines / options and the pastries in particular were exceptional. The door men were lovely.
Cons: The staff were dismissive / rude, getting service anywhere was incredibly slow (especially by the pool) where the staff mainly argued amongst themselves instead of serving guests. Freezing cold / non heated swimming pool out side - broken sauna.
Rafaela
6 months ago
9.0
O quarto era incrĆvel e todo o edifĆcio era muito bonito e agradĆ”vel
Cons: O pequeno almoƧo Ʃ confuso, o espaƧo Ʃ grande e tem vƔrios stands mas Ʃ um espaƧo confuso
Jeroen
6 months ago
10.0
Overall experience
Cons: Gym could be updated
Vanessa
6 months ago
10.0
Eloujjani
6 months ago
10.0
Piccinini
6 months ago
8.0
El hotel es muy lindo, a unos pasos de la muralla y de la Medina. El desayuno es excelente.
Cons: El restaurante de la piscina: lentĆsimo y de muy bajo nivel tanto en la comida como en las bebidas aĆŗn cuando habia solo 5 mesas q atender.
Lucy
6 months ago
10.0
AFairy
6 months ago
10.0
Just back from a wonderful stay. The people, the food, the service, the pool and bar areas are absolutely beautiful. We had a fabulous stay a special thank you to Mohamed who looked after us around the pool area We walked into the medina and souks on a number of occasions which was around 15 mins walk away Only negative was that staff around the pool were taking guests towels and belongings off sunbeds if they had left the area for a swim or to go into breakfast. I agree with not being able to reserve sunbeds but this felt a little extreme
248himanshua
6 months ago
2.0
I am extremely disappointed with my recent experience at Sofitel Marrakech, which fell far below the standards expected of a property of this reputation. Firstly, the service was shockingly poor. I ordered a simple coffee, and despite repeated follow-ups, it took over an hour to arrive. This level of delay is unacceptable, especially in a hotel that claims to offer premium hospitality. Secondly, the lack of basic room service attention was evident. There was no turndown service provided until 5 PM, which is unusually late and disrupts the overall guest experience. This reflects a clear lack of organization and attention to detail. Most concerning, however, was a serious safety issue. A curtain rod fell on my head during my stay. Not only was this alarming and potentially dangerous, but the complete lack of concern or response from the staff afterward was unacceptable. There was no proper apology, no urgency, and no effort to address the situation in a professional manner. Overall, this experience was disappointing, frustrating, and concerning. I expected much better from Sofitel Marrakech, but unfortunately, the service, safety standards, and guest care were severely lacking.
OnAir299006
6 months ago
10.0
Great location, solid breakfast, good pools (love the mix in temperatures), and superb, friendly staff (Taoufik and Mustapha were excellent and made sure we had a fun and secure time whenever we went to the medina). Need to fix the table tennis table by the pool.
Debard
6 months ago
10.0
Lisette
6 months ago
3.0
Breakfast was great, lovely property inside and great gardens, friendly doormen with mint tea
Cons: Terrible arrival, waited 1hr 20 mins for check in to both rooms booked and had to just sit in reception in the heat. Wrong room type was blamed but I emailed 17 times the weeks prior to confirm twin beds. Got to the rooms finally then no towels, issues just went on an on, we asked over and over to speak to a Manager to formally complain but were just fobbed off with he will see us tomorrow, until we gave up! Service at the pool was very hit and miss if you weren't lucky enough to get a bed at the main pool the service was pretty much non existent, we waited 35 mins for ice, then 40 mins for a drink. We were overcharged twice at check out for both rooms, then had to carry our own luggage to the airport taxi as Front Desk seemed annoyed we pointed this out... Will not return again as this was by far the worst Sofitel experience to date and we had a very expensive suite for a birthday trip - such a shame :(
hamad
6 months ago
8.0
Great location .. clean and very professional staff Thanks to eman in the front desk And Farah
Cons: The laundry brought our t shirts dirty after cleaning and we only noticed after we left
J536VCdavida
6 months ago
8.0
A nice hotel but not a 5 star hotel or experience. Rooms were quite basic and the bathroom in our second room had an odd smell. Breakfast felt a battle to get a table (with place settings) and tea/coffee took a very long time to arrive (sometimes required two reminders).
Ali Majid
6 months ago
1.0
Location
Cons: Construction next door massive hotel building will take years to complete.
Julien
6 months ago
9.0
Tout
Cons: Le bruit nocturne de lāĆ©tablissement voisin
Maximo
6 months ago
9.0
Edda Bjƶrk
6 months ago
9.0
Extremely happy with Sofitel. Our 2nd Visit to here with 10 years in between - great garden, really friendly service and breakfast is a highlight every morning.
Clare
6 months ago
10.0
Everything, itās excellent, fantastic customer service, a fabulous experience all round.
Fathi
6 months ago
10.0
deblisious
6 months ago
10.0
A beautiful resort close to the city centre. We had a stunning suite that was all we could wish for. Breakfast is very nice, a great buffet, quite busy at peak times so a short wait for tables but overall fine. A special mention to Hotesse oumaima and Setbi hicham who provided great service at and around the pool. Only feedback I have is they need menus as well as the QR codes, the QR codes are hard to access and read by phone. I expect better at this price point.
Rocco
6 months ago
8.0
StƩphanie
6 months ago
8.0
Emplacement et service
Candice
6 months ago
10.0
JaredDenver
6 months ago
10.0
This was an excellent hotel. Morocco was a ton of fun. We had a really nice room. The pools was nice, and the breakfast was good. Staff were really nice. Good gym. Very central location. One recommendation to management, you had 8 people working in baggage services, but only three working to check people in. It took 20 minutes to check in, maybe swap those numbers. And I really don't want help with my bags, it takes longer and is more of a hassle. But they kept wanting to take my one small bag, it just isn't helpful. Maybe if I had a couple of large bags, but that is rare. Same with the Valet, they drove it 5 meters and parked it. I would have paid the same to park it myself. Instead, I had to wait 10 minutes for a car I could see right in front of me. It is just an inefficient process.
Karine
6 months ago
9.0
Lāemplacement, le personnel, le jardinā¦ Nous avons passĆ© un bon sĆ©jour !
Cons: La dƩcoration des chambres et des couloirs trop classiques .
elfatnik
6 months ago
10.0
I had a really lovely experience at the hotel, and what truly made it special was Manal. She was incredibly kind, attentive, and genuinely caring throughout my stay. She made me feel so comfortable and welcomed, like I was at home. Her professionalism and positive energy really stood out sheās truly an asset to the hotelš„°š„° I would also like to mention the valet team, who were all very kind and helpful. The bellboys (luggage attendants) were also extremely friendly and professional ,they made everything so easy and pleasant. A special thanks as well to Oussama at reception for his warm and professional service. There was just a small moment with one of the door man at the entrance that made me feel slightly uncomfortable, but overall it did not affect my experience, as everyone else was very nice and welcoming. Thank you again for such a pleasant stay.
Anthony
6 months ago
10.0
Vraiment tout !! Et surtout ce parfum Ć la fleur dāoranger que nous avons achetĆ©.
Imane
6 months ago
10.0
Alessandro
6 months ago
1.0
edificio
Cons: disponibilitĆ del personale. pessima insonorizzazione delle camere. servizio al ristorante malissimo. non rispondono alle mail.
Enrico
6 months ago
10.0
Tutto perfetto pulito
Cons: Tutto benissimo
christophermE7124GY
6 months ago
10.0
Fantastic hotel Great location As a retired travel agent i can recommend this hotel without reservation
Patrick
6 months ago
9.0
Les chambres sont spacieuses avec une belle dĆ©coration et une literie trĆØs confortable
Cons: Lāaccueil tĆ©lĆ©phonique room service avec une personne qui donne le sentiment de dormir au tĆ©lĆ©phone et surtout le sentiment que vous lāennuyez
DIMITRA
6 months ago
10.0
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Neha
6 months ago
9.0
Martin
6 months ago
10.0
Azzedine
6 months ago
10.0
Tout lāamabilitĆ© et la gentillesse du personnel dans son ensemble lāemplacement de lāhĆ“tel la propretĆ© Ć lāexception de lāĆ©loignement de la chambre oĆ¹ il fallait parcourir 3 longs couloirs et la superficie de la chambre. Sinon tout Ć©tait parfait.
Cons: La superficie de la chambre qui ne correspond pas Ć mon avis au prix .
Scenic615596
6 months ago
10.0
The location is convient, close to every where. I enjoyed the hotel atmosphere, the staff were very welcoming, friendly and helpful. The room was so clean and comfortable with special treat every day. It was quite to relax in the room, and other places in the hotel. The smell was very pleasant and I enjoyed it. The best part of my visit was the freshness and the quality of the food and the choices provided by Chef Ahmed. It was so creative and delicious. I will go back anytime I have a chance.
Jan
6 months ago
9.0
Mats
6 months ago
10.0
Brenda
6 months ago
10.0
Philippe
6 months ago
10.0
HĆ“tel magnifique. La situation gĆ©ographique au top, l accueil et le personnels Ć©taient formidable Au petit soin Ć refaire
GREG
6 months ago
4.0
Cons: J'ai payƩ les sƩjours de deux chambres une pour une nuit et une seconde mon invitƩ deux nuits a ce jour malgrƩ mes relances je n'ai toujours pas reƧu les deux factures exigƩes et attendues pour notre comptabilitƩ sociƩtƩ ce n'est pas normal
Paul
6 months ago
10.0
Everything. Great amenities, beautiful resort, great staff and super helpful concierge. Beautiful property
Andrea
6 months ago
10.0
Le personnel y est incroyable, toujours Ć lāĆ©coute !
Lilian
6 months ago
8.0
rizlane0
6 months ago
10.0
Thank you Asna for the amazing experience! The service and hospitality that the spa offered and more specifically Asna was exceptional!
Chiragparikh_travel
6 months ago
6.0
We heard a lot about Sofitel marrakesh. However our experience was rather sour! We booked an imperial suite, paid $1000 a day & felt like we were treated like second class citizens. Being a platinum member with Accor for years we are used to their premium hospitality. Over here, Denied complimentary breakfast, which should have been included in imperial suite or platinum membership. In the pool, we ordered a can of coke and were chased by waiters to pay 5 times inspite of telling them to put it on our room tab. Overall beautiful property but lack of warm hospitality and service. Wonāt stay again. Not worth it.
JEAN MARC
6 months ago
10.0
TrĆØs appropriĆ© est correct largement de quoi se restaurer personnel trĆØs disponible merci Ć tous
Cons: Peut-ĆŖtre que pour la dĆ©couverte de la ville et des visites extĆ©rieur manque de suggestions et dĆ©pliants appropriĆ©s par contre trĆØs belle rencontre avec le chauffeur azdine qui nous a fait dĆ©couvrir de trĆØs beaux lieux personne trĆØs sympathique merci Ć lui
Roving04993444563
6 months ago
2.0
We stayed here for 3 nights to celebrate my birthday as a group of 4 girls. The hotel is gorgeous and definitely 5 star, however the service is not. From the beginning we were not greeted and treated differently whether that was due to us being young or something else. We went to the pool and had to ask 2 workers for towels that took over 30 minutes to arrive, and no one checked if we wanted any drinks so we went up to the bar in which we were told she couldnāt serve us it had to be one of the waiters around the pool. We finally found someone and our drinks took 30 minutes to arrive. We went down to breakfast where we were asked our name and room number, but no one seated us, this meant no one asked us if we wanted hot drinks and we had to find someone, it then took 40 minutes to arrive for 2 cups of tea and a coffee. Throughout the stay we were receiving strange looks from workers and upon entering the hotel we were rudely questioned by security why we were there, to which we said we are staying here. This entire stay felt like we were chasing staff members around for the most basic requests. The worst part of our stay was when we were checking out, check out is 12pm and we went to get our bags at 11:20am from our room and our key cards had been deactivated. When we asked why this was we were given an excuse about the clocks changing due to Ramadan? If this is the case we should have been informed and we would have checked out earlier. When we checked out we were never asked how are stay was, to which we asked why and the receptionist said you didnāt look like you wanted to talk, at this point we hadnāt complained about anything so weāre unsure why this comment was made. He then got the guest relations manager to come and speak to us. We expressed our concerns and she said she could offer us an upgrade on our next stay- we will never be staying here again.
estellap492
6 months ago
4.0
While the hotel itself was aesthetically pleasing and well-maintained, the level of service fell significantly short of what would be expected from a five-star establishment. When we raised our concerns with a manager at the end of our stay, we were told to āpay the full price and get the full experience,ā which suggested that guests staying in standard rooms may not receive the same level of service as those in higher-tier accommodations. This response was both surprising and very concerning. Service throughout our stay was inconsistent. At breakfast, we had to request tea and coffee on four separate occasions before it was provided. Similarly, drinks ordered by the pool took over 30 minutes to arrive. Requests for basic amenities, such as additional shampoo, were not fulfilled, requiring us to approach housekeeping staff directly. When entering the hotel we were informed by the doormen very rudely that bringing our own food and water into the hotel was not permitted. This was particularly disappointing, as we were simply carrying a bottle of water and some crisps for our journey home- just another way for the hotel to claim money off people? Overall, while the hotel has clear potential, the service standards require significant improvement before it can be considered truly five-star.
alain
6 months ago
10.0
Petit dƩjeuner exceptionnel tant au niveau de la nourriture que du service impeccable
Cons: La piscine intĆ©rieure payante, ainsi que lāaccĆØs au hammam payant et gommage obligatoire. Innaceptable dans un Ć©tablissement de cette catĆ©gorie.
BRAMI
6 months ago
10.0
Antonio
6 months ago
8.0
Great location. Lovely decor. Good quality food. Staff very attentive. Comfortable. Nice gardens and pools.
ghallab
6 months ago
9.0
vieri
6 months ago
6.0
Piscine belle, peccato il giardino confini con un viale ad alto scorrimento. come avere la piscina sulla tangenziale. la Spa non ĆØ una spa, sauna non funzionante, piscina interna 250 Diram per avere accesso, niente bagno turco o similari... da un 5 stelle ci si aspetta molto di piĆ¹ nessuna infrastruttura sportiva a parte una palestra
Cons: Spa, posizione vicino a viale alto scorrimento Il concierge ci ha consigliato una gita nel deserto, abbastanza orribile, deserto era poco deserto, la struttura nel deserto era un circo volto a spennare il turista... In Marocco ĆØ quasi sempre cosƬ, ma che la fregatura te la dia il Concierge non ĆØ elegante
Alina Ioana
6 months ago
9.0
A very good hotel with an excellent location, wonderful staff, and top-quality services.
Cons: Nothing
Elodie
6 months ago
10.0
HĆ“tel trĆØs bien situĆ© Personnel extrĆŖmement accueillant et gentil Petit dĆ©jeuner exquis
Seni
6 months ago
10.0
Close to proximity. Farah was such a good host for breakfast
Elodie
6 months ago
10.0
HĆ“tel trĆØs bien situĆ© Personnel trĆØs accueillant, trĆØs serviable et Ć lāĆ©coute Literie magnifique
Cons: Tout Ć©tait parfait
Karen
6 months ago
3.0
The grounds , the public areas were very well looked after .
Cons: The absurd amount of extra money to eat at a buffet over and above the daily cost we had already paid because of Ramadan , not getting to eat in an Al a carte restaurant that we booked , The dog barking outside our room every night , the numerous complaints that were made to the hotel reception , the toe nails found in our room after the maid had been , the dangerous broken hairdryer that sucked my hair into the mechanism, not getting out deposit refunded ( still waiting a week later ) the list is soooooo long .
453harleya
6 months ago
10.0
Youssef Assas has been amazing and looked after us around the pool everyday! He was very polite and friendly, always there to help, nothing was too much trouble š
Joanna
6 months ago
10.0
Lāaccueil, le personnel est chaleureux et souriant. Nous sommes partis entre cousines Ć lāoccasion dāun de nos anniversaires, ils nous ont fait se sentir comme des reines on a Ć©tĆ© chouchouter. Surtout par Khaoula adorable Zakaria RĆ©douane et Hazedine. Au petit dĆ©jeuner il y avait Farah qui se souciait toujours de notre confort et nous trouvait la meilleure place pour petit dĆ©jeuner accompagnĆ© Ć©galement de Rachid trĆØs gentil et toujours disponible. Toutes ses personnes ont rendu notre sĆ©jour inoubliable. Jāaimerais citer Ć©galement Taoufik et Hamamssi. Nous avons bcp apprĆ©ciĆ© leur gentillesse, leur professionnalisme et leur disponibilitĆ© qui mĆ©ritent dāĆŖtre soulignĆ©s. CāĆ©tait un vrai plaisir de sĆ©journer dans un endroit oĆ¹ lāon sāest senti aussi bien accueilli et considĆ©rĆ©es. Je recommanderai votre hĆ“tel avec grand plaisir et jāespĆØre avoir lāoccasion de revenir prochainement š
Cons: Sur les 3 magnifiques piscines une seule est chauffĆ©e. Mais ce nāest pas vrmt un dĆ©faut š
Guy
6 months ago
9.0
Jean-Philippe
6 months ago
5.0
Service de restauration petit dƩjeuner dƩsordonnƩ Restaurants de l'hƓtel chers et sans attrait
Cons: Le service n'est pas Ć la hauteur d'un tel Ć©tablissement
AlejandroLynch
6 months ago
9.0
Desayuno fantĆ”stico. UbicaciĆ³n excelente. Instalaciones excelentes
Cons: Algunos servicios tienen un costo excesivo como los consumos del frigobar.
Aldamer
6 months ago
10.0
Paul
6 months ago
7.0
Oneill
6 months ago
10.0
Paul
6 months ago
7.0
499littlel
6 months ago
10.0
I enjoyed Marrakech and the stay in the hotel. It's clean and friendly. I will especially remember a young man Ben who was always helpful, smiling and provided an excellent room service.
Hans-Peter
6 months ago
9.0
leaho978
6 months ago
8.0
Good location & the hotel was overall very lovely. The atmosphere is very relaxed across the whole hotel, perhaps a little too relaxed sometimes as we noticed the service seemed to drop slightly each day. Rooms were of a good size and housekeeping came every day. Good value for money, however we only had one restaurant option as the second restaurant was being used for a buffet due to Ramadan. Obviously we understood this, but there was no advanced notice and the buffet was 850DH per person. Upon check in, you are required to pay a Ā£250 deposit, which was explained to us to be used to cover if/when we wanted to charge a meal or drink to our room. However, when we checked out we were shown a bill stating we owed 1400DH for the meals/drinks we had charged to the room throughout the stay. Confused by this, we thought weād exceeded the Ā£250 deposit but the check out reception desk told us differently and the Ā£250 deposit is just used to cover any damages to the room. We went to the check in reception to ask when the money would be refunded to us and they couldnāt tell us a time period. 5 days later and we are still waiting.
908kemc
6 months ago
10.0
Breakfast at the hotel amazing. We have young twins and we were well looked after. Nacer and Aymane made the experience extra special by making themselves available whenever they noticed the twins were feeling a bit restless. Amazing food and most importantly amazing staff. Highly recommended 5/5.
Andrus
7 months ago
9.0
Very pleasant stay and excellent service from the staff. We would especially like to thank Saida, Farah, Afra, Hamamssi and Jawahir for their kindness and care throughout our stay.
jacintha88
7 months ago
9.0
De luxe van het zwembad en ruim opgezette tuin rond het hotel, prachtig. Ook het onderhoud ervan.
Cons: Sommige werknemers zijn uit op goede revieuws met hun aan erbij, wat soms nogal opdringerig overkomt.
Thomas
7 months ago
6.0
28kiah
7 months ago
10.0
We recently dined in the Sofitel pool side restaurant and we had an amazing time. Thank you to Hamza Kina for looking after us and for the great service! And to the whole team. Will definitely be back again. š
Isabelle
7 months ago
10.0
Tout Ć©tait superbe , lāaccueil avec le thĆ© et les pĆ¢tisseries Chambre spacieuse Le restaurant avec un service trĆØs attentionnĆ©. Le parfum de Ć©tablissement sublime
Cons: Ras
Alessandro
7 months ago
8.0
Plane_Talking_Travel
7 months ago
8.0
Overall we had a good short stay here. Location is good. Itās only an hours walk to the airport, 20 minutes to the Medina and there are several restaurants in the local area. Although we were never told, I think we got an upgraded room which was traditionally furnished and felt in-keeping with the local area. It was sparklingly clean and fresh. Toiletries lovely. A reasonable selection of teas and coffee but could have done with extra milks/creamers. We mostly ate through in-room dining due to Ramadan restrictions. This was always delivered within the times specified, well presented and tasty. Delivering staff were very friendly. One of the outdoor pools is heated so even though the weather was cooler than expected, we still made use of the pool which is large, well kept and well staffed. Staff serving the outdoor area and lobby bar were also friendly and helpful. Being platinum members with Accor comes with certain benefits, one of which is early check in and late check out when available. We requested both with different staff but both were quickly and bluntly refused even though they were available. Only after robustly challenging the refusals were they eventually granted. Just all a bit of a faff that we could have done without. So a frustrating start and end to our short stay but everything in between was lovely. Thank you.
Alim Spse Bassoro
7 months ago
8.0
Perla
7 months ago
8.0
Lāemplacement La gentillesse du personnel La piscine du spa ( dommage quāune partie Ć©tait en travaux ) Le petit dej incroyable
Cons: Le temps de marche jusquāĆ notre chambre cāĆ©tait trĆØs long ..
Georgios
7 months ago
10.0
Everything was perfect!
Cons: Zero!
FrƩdƩric
7 months ago
7.0
Standing
Cons: Escroquerie Nous sommes allĆ© dĆ®ner au buffet de lāorangerie Personne ne nous a donnĆ© les prix et cāĆ©tait le ftour Nous nous sommes fait volĆ© 480ā¬ pour 5 personnes dont une qui nāa rien mangĆ© car malade mais pas grave tu paie tout de 85ā¬ pour ta prĆ©sence Du vol de lāescroquerie Cāest moche
Eythan
7 months ago
8.0
johnlZ9650VH
7 months ago
2.0
This is not up to Sofitel standards at all! Its a 1960 hotel looking like a neocolonialist French wannabe! Needs lots of love and attention , in fact at total rebuild to bring it into 2026. Sofitel have an image - this will kill it! Restaurants - Ok it's Ramadan and they have combined two but the food is just terrible - I sent back two dishes. Basics like a simple chicken dish - better to eat Amazon packaging. Not very impressive at all. Don't eat here - many better restaurants even within walking distance. Prices for say wine are ridiculous in my opinion versus local top notch restaurants Staff appear incapable of taking decisions re issues - have to refer to xyz and xyz says why are you taking to me!
grahamsR9564DT
7 months ago
4.0
There are so many things not right with this hotel. Firstly check in was slow and we were kept in the dark, having been told to wait. A cup of mint tea was appreciated by me, but my wife doesn't drink tea and there was no alternative. No one spoke to us until I asked what was happening. Then we discovered that l'Orangerie, their Ć la carte restaurant was only doing buffet throughout Ramadan, and at 800MAD pp. Had we known, we wouldn't have booked this hotel at all. There is no alternate restaurant, the other eatery is an Asian night club style venue. And it is difficult to walk to any others from the Sofitel. Even while we are here, there's no mention that the restaurant isn't operating normally. At breakfast today, the service was simply hopeless. I complained but little was done. Yesterday it was ok! This is a seriously expensive 5* hotel. The weather here has been awful which cannot be helped, but the topping up of coffee and milk in the rooms which we've been drinking to keep warm, has only happened when I've requested it, and hasn't been done automatically at all. Frankly this hotel seems to be living on its past reputation, not its current performance. Very disappointed and if we weren't on a package holiday, I'd have left and gone elsewhere.
AlexanderD1194
7 months ago
10.0
Ilham and bahija were excellent terapist! We Will go tomorrow again!
Philppe
7 months ago
10.0
CHARLES
7 months ago
10.0
Nads
7 months ago
10.0
Simona
7 months ago
10.0
Audrey
7 months ago
7.0
Cons: Ćquipement chambre limitĆ© exemple pas de machine Ć cafĆ© lumiĆØres dĆ©fectueuses dans la salle de bain malgrĆ© mes 2 signalements personne nāest venu pour remplacer lāampoule Nous avons Ć 2 reprises demandĆ©s Ć changer de chambre Ć cause de nuisances sonores du personnel et dāodeur de poubelles pareil aucun retour de la rĆ©ception Pour un hĆ“tel 5 Ć©toiles et vue le prix des chambre Ć la nuits cāest trĆØs dĆ©cevant en sachant que nous venons souvent !
bruceurban
7 months ago
2.0
It is a beautiful hotel set in lovely grounds. On arrival we sat down with a cold drink and given papers to sign which prohibited guests from bringing in any food or drink of any description. When questioned this included any water one may have bought while out and about and any gifts [food or drink] purchased to take home. It did seem that all they were interested in how much money they could extract from us. We asked the Concierge about tours and we were quoted some outrageous prices for 3-4 hours which he said had to be paid in in cash in euros. This is the first time in a Sofitel that we have not been able to pay by credit card. On our third night at the hotel in the next door room there were teenage children which were without parental guidance and who were left to run feral ALL night. The parents were staying in another part of the hotel !!!! They shouting and banging in the room and running down the corridors literally ALL night. We called the Reception twice to complain and ask them to stop and as far as we are aware no action was taken. After a night of NO sleep the following morning we asked to be moved and this was the start of total inaction as they said they could not give us another room until after noon when checkout had taken place. In the afternoon we were offered an alternative room on a lower floor when they gave us the key we realised it was directly underneath the children's room which they denied but it was and when we were shown it we could hear the children the above. We again asked to be moved to a quiet room and were shown a grotty room way in the depths of the hotel and not at the level we had paid for. In the end we sat in Reception until they gave us an equivalent quiet room which miraculously arrived which they could have given us from the start and saving all the angst. There we no apology - not even a glass of wine. Needless to say we would not stay there again and we are extremely disappointed with the Sofitel especially we are are silver members. It is an expensive hotel and the prices of drinks etc reflect that.
Sergio
7 months ago
9.0
Da localizaĆ§Ć£o e do cafĆ© da manhĆ£
Cons: Apartamento necessita ser atualizado.
CRISTIAN
7 months ago
10.0
marc
7 months ago
8.0
mention speciale pour le personnel autour de la piscinr Med Rachid et Abdrlilah El Ayati bravo Ć eux
Serdar
7 months ago
2.0
Cons: Tarafımıza tahsis edilen odanın tam karÅısında gece klubĆ¼ vardı. Gece uyumak imkansızdı. Odanın deÄiÅtirilmesini talep ettiÄimizde bizden ek Ć¼cret talep edildi. Uyumamız mĆ¼mkĆ¼n olmadıÄından mecburen kabul etmek zorunda kaldık. Bu kadar yĆ¼ksek fiyatlı bir otelde kabul edilmesi mĆ¼mkĆ¼n deÄil. Bir daha asla kalmam.
romain
7 months ago
10.0
Almeea
7 months ago
10.0
Stephane
7 months ago
6.0
Alain
7 months ago
9.0
Marianne
7 months ago
10.0
De vriendelijkheid en gastvrijheid van het personeel was unaniem goed. Fijne locatie qua buurt voor Marakech. Hier kan je ongestoord rondwandelen in een buurt waar het netjes is en op 20 min kom je dan in een totaal andere wereld terecht. Fijn liggen aan de zwembaden, die door de vele afscheidingen een zeer rustig gevoel geeft. Zeer verzorgd hotel, superlekker eten in de restaurantjes, fenomenaal ontbijt. Een hotel die we meteen opnieuw zouden boeken. Wel viel ons op dat er veel te veel personeel rondloopt naargelang het werk dat er uitgevoerd wordt.
Cons: Wel zeer prijzige drankjes ā¦
Steve
7 months ago
9.0
L accueil la ĢpropretĆ© le personnel.
Cons: Le spa et sauna Ʃtait fermƩ. Les offres d excursions beaucoup trop cher.
DIANE
7 months ago
10.0
Location was great! Plus was very cleanā¦
Cons: People hanging around front gates (but not all the time)
Thierry
7 months ago
10.0
N_Alduwaisan
7 months ago
10.0
Unforgettable experience with this magical five star hotel. An exceptional welcoming from the reception with a Moroccan tea and sweets. They asked us to have a seat while they will do everything for the chick in. Our suite where spacious with breathtaking view of Marrakesh and Atlas Mountains. We always come back to a super clean room. We tried their breakfast and was reaaly so good. Must mention that all staff at the hotel were attentive and well trained. Definitely recommended and would love to come back here again.
113dalmal
7 months ago
2.0
I am extremely disappointed with my recent stay. At check-in, I was clearly informed that breakfast was included in my reservation. However, after my first breakfast, I was asked to sign a bill for the meal. This immediately raised concerns, so I went back to reception to clarify the situation. A different staff member checked my booking and confirmed that breakfast was indeed included and reassured me that the signature was only required for internal accounting purposes to track the number of breakfasts served. Based on this explanation, I continued to have breakfast during my stay without concern. Unfortunately, at check-out, I was charged for both breakfasts. This is completely unacceptable. I relied on the information provided by your staff ā twice ā and made my decisions accordingly. Being told that breakfast is included and then being charged for it at the end feels misleading and dishonest. This experience has left me feeling deceived as a customer. Clear communication and transparency are essential in hospitality, and in this case, I feel that I was misinformed and unfairly charged. I hope management reviews this matter seriously and ensures better staff coordination in the future so that other guests do not experience the same situation. š«š· Avis en FranƧais Je suis extrĆŖmement dƩƧue par mon rĆ©cent sĆ©jour. Lors du check-in, on māa clairement informĆ©e que le petit-dĆ©jeuner Ć©tait inclus dans ma rĆ©servation. Cependant, aprĆØs mon premier petit-dĆ©jeuner, on māa demandĆ© de signer une note pour le rĆØglement. Trouvant cela Ć©trange, je me suis rendue Ć la rĆ©ception afin de demander des explications. Une autre personne a vĆ©rifiĆ© ma rĆ©servation et māa confirmĆ© que le petit-dĆ©jeuner Ć©tait bien inclus, en prĆ©cisant que la signature servait uniquement Ć des fins comptables pour enregistrer le nombre de petits-dĆ©jeuners servis. RassurĆ©e par cette explication, jāai continuĆ© Ć prendre le petit-dĆ©jeuner durant mon sĆ©jour. Malheureusement, au moment du check-out, les deux petits-dĆ©jeuners māont Ć©tĆ© facturĆ©s. Cela est totalement inacceptable. Je me suis fiĆ©e aux informations donnĆ©es par votre personnel ā Ć deux reprises ā et jāai agi en consĆ©quence. Dire aux clients que le petit-dĆ©jeuner est inclus, puis le facturer au dĆ©part, est trompeur et malhonnĆŖte. Cette expĆ©rience me laisse un sentiment de tromperie. La transparence et une communication claire sont essentielles dans lāhĆ“tellerie, et dans ce cas prĆ©cis, jāai Ć©tĆ© mal informĆ©e et facturĆ©e injustement. JāespĆØre que la direction examinera sĆ©rieusement cette situation afin dāĆ©viter que dāautres clients ne vivent la mĆŖme expĆ©rience.
Hamza
7 months ago
4.0
Leon
7 months ago
6.0
Piscine ok Nourriture ok Chambre trĆØs bruyante
Cons: H Jāai demandĆ© une chambre au calme Jāai eu une chambre cĆ“tĆ© rue avec beaucoup de bruit et de la musique jusquāĆ 2 heures du matin ( roof top en face!)
Nada
7 months ago
10.0
Unforgettable experience with this magical five star hotel. An exceptional welcoming from the reception with a Moroccan tea and sweets. They asked us to have a seat while they will do everything for the chick in. Our suite where spacious with breathtaking view of Marrakesh and Atlas Mountains. We always come back to a super clean room. We tried their breakfast and was reaaly so good. Must mention that all staff at the hotel were attentive and well trained. Definitely recommended and would love to come back here again.
Cons: Nothing
Mariam
7 months ago
9.0
marie-ange
7 months ago
10.0
Ćtablissement trĆØs bien quartier quartier de lāhivernage . TrĆØs propre , personne trĆØs sympathique . Petit dĆ©jeuner fabuleux voir exceptionnel. Spa exceptionnel , piscine intĆ©rieur chauffĆ©e , salle de sport trĆØs bien . Les chambres sont trĆØs propres , spacieuses et trĆØs bien Ć©quipĆ©es. Restaurant de lāhĆ“tel trĆØs bien .
Cons: Rien.
GREG
7 months ago
10.0
Accueil des employƩs et magnifique structure
Cons: Prix qui ne cesse dāaugmenter depuis 10 ans
Simon
7 months ago
10.0
R1953JQmichaelk
7 months ago
2.0
eview Today is February 23rd, and my wife daughter and I have been at the hotel for two nights and unfortunately have two nights remaining. I never write reviews, but have trusted so many TripAdvisor reviews in the past and therefore I wanted to pay it forward. Also, all of my complaints have already been discussed with the manger, however I have yet to receive a response either positive or negative. We were excited to begin our Marrakech experience in our 2 bedroom suite. The additional space was going to be a godsend after spending the last 7 days traveling around Morocco and staying in lovely accommodations, but not necessarily always the most spacious to our little family. However, our negative experience at the Sofitel began upon entering the room. The second bedroomās window was not closed, and the noise from the street prompted us to look. Upon inspection, it wasnāt shut all the way and unfortunately could not be without a call to maintenance. A quick call and a few minutes later, they arrive and tell me they have fixed the problem. However, upon inspection the window was in fact not closed and a trip to reception to complain followed. I was assured that they will resolve the window while we dined in the restaurant. Our reservation was not for an hour and allowed us time to get ready. This is where things really went off the rails. The toilet room smelled of urine and a pile of pubic hair lay in the corner, the shower smells of raw sewage and the tub filled with hairs. What else wasnāt cleaned we wonder. Another trip to reception, again told they will address the window and clean our room while we are at dinner. Dinner, well they served food. What was described at check in as French-Moroccan fusion with everything Al a carte, in fact was not. It was $240 buffet for a family of 3 of inedible warm slop best served at your high school cafeteria. The highlight was the baguettes which were excellent. The low point was getting yelled at by several waiters when attempting and failing to order a Coke for my daughter and a glass of wine for my wife. The Coke never arrived. The icing on the cake was when i complained to the manager about the quality of food and service i was told it was our taste in food and not the food itself. This is our second trip to Morocco eating only Moroccan food at places the locals eat and never once had a bad meal (had somethingās that were not our taste) and never bad service. This was an exciting first few hours at the hotel. Only to find that our room was not cleaned or fixed. However, they would send someone right away. Well they came they saw and as i anticipated the window was in fact broken. They were able to find another room, that it happens the window also wonāt close (and i was told it is closed, itās a different type of window) we settled as it wasnāt going to get any better and happy to say appeared clean. This is when we went to pack up our suitcases to have them moved, that the duty manager was sure to scold me for breaking the window. In his words the window wasnāt broken when he did his check earlier in the day. After showing him the pictures and videos of the noise with a time stamp shortly after checking in he relented , and would note it in his report to the manager who would be expecting me in the morning to discuss the issues and a resolution. No apology or recognition he was wrong. The morning came, and I went to see the manager. Unsurprisingly, it was the first she heard of it and will be back to me with a resolution. Also unsurprisingly more than 24 hours later, i have yet to hear anything. A couple of additional notes: Unlike anywhere else we have stayed in Morocco, unless with speak fluent French or Arabic expect to be treated as an inconvenience. The room service staff has screamed at me twice while ordering breakfast, and for dinner last night left items in the kitchen. While eventually resolved just insult to injury at this point. Further, service around the pool for us poor at best, though at least they eventually show up with your order. In short, Iām looking forward to checking out and moving into our next location and hotel. Then Sofitel is not on the level of The Fairmont, the Ritz or the various Riads we have stayed at during this trip and our prior to Morocco. If management reads this review please reach out. Iām still here and would welcome updating this review to provide a resolution.
Johan
7 months ago
7.0
The staff was very friendly
Cons: We visited the So Lounge where the food was disappointing, the service was incredibly slow and the heaters were very unevenly divided. Some tables had 2 while our table didnāt have one. So we were cold throughout the dinesr
jean-philippe
7 months ago
10.0
Zeineb
7 months ago
10.0
Salma261
7 months ago
1.0
ā 1-Stern-Bewertung ā Sehr deutlich formuliert āFĆ¼r ein angebliches FĆ¼nf-Sterne-Hotel ist mein Aufenthalt absolut inakzeptabel gewesen. Ich hatte eine Suite vom 23. bis 25. Dezember gebucht. Statt Komfort und QualitƤt erwartete mich ein starker, unangenehmer Geruch, der eindeutig an eine Toilette erinnerte. In einer Suite ā und erst recht in einem 5-Sterne-Hotel ā ist so etwas vƶllig unvorstellbar. Aufgrund dieses Geruchs konnte ich in diesen zwei NƤchten kaum schlafen. Nach dieser Erfahrung war es fĆ¼r mich unmƶglich, erneut dort zu Ć¼bernachten, obwohl ich zusƤtzlich vom 23. bis 25. Januar reserviert hatte. Ich habe dem Hotel alles ausfĆ¼hrlich erklƤrt und meine Situation geschildert. Trotzdem wurde mir kein Geld zurĆ¼ckerstattet. Sowohl der Hygienestandard als auch der Umgang mit Kunden sind fĆ¼r ein Haus dieser Kategorie extrem enttƤuschend. Dieses Hotel entspricht in keiner Weise einem 5-Sterne-Standard. Ich kann es absolut nicht weiterempfehlen.ā
Cons: ā 1-Stern-Bewertung ā Sehr deutlich formuliert āFĆ¼r ein angebliches FĆ¼nf-Sterne-Hotel ist mein Aufenthalt absolut inakzeptabel gewesen. Ich hatte eine Suite vom 23. bis 25. Dezember gebucht. Statt Komfort und QualitƤt erwartete mich ein starker, unangenehmer Geruch, der eindeutig an eine Toilette erinnerte. In einer Suite ā und erst recht in einem 5-Sterne-Hotel ā ist so etwas vƶllig unvorstellbar. Aufgrund dieses Geruchs konnte ich in diesen zwei NƤchten kaum schlafen. Nach dieser Erfahrung war es fĆ¼r mich unmƶglich, erneut dort zu Ć¼bernachten, obwohl ich zusƤtzlich vom 23. bis 25. Januar reserviert hatte. Ich habe dem Hotel alles ausfĆ¼hrlich erklƤrt und meine Situation geschildert. Trotzdem wurde mir kein Geld zurĆ¼ckerstattet. Sowohl der Hygienestandard als auch der Umgang mit Kunden sind fĆ¼r ein Haus dieser Kategorie extrem enttƤuschend. Dieses Hotel entspricht in keiner Weise einem 5-Sterne-Standard. Ich kann es absolut nicht weiterempfehlen.ā
Elizabeth
7 months ago
9.0
The breakfast Restaurant was amazing!! The staff led by Farah are the Sofitelsā best credencials š
Cons: The indoor Pool is Not free of charge
Maria
7 months ago
10.0
yb00g
7 months ago
8.0
hmmm, book this hotel for its perfect location, safety, cleanliness and accommodation. Just don't expect great staff service. As soon as we entered the lobby, we were welcomed to sit and were provided cookies and moroccan tea. We gave them our passport. This is nice I thought. We waited about 30 minutes to be checked in however. Everytime we looked at the desk, there were a million things going on. It gave the old "hurry up and wait" effect. After 40 minutes, it felt as chaotic as the old city. Once we were in our suite, we could relax. The room was clean and beautiful. The grounds and pool: gorgeous! Perfect location just a 20 minute stroll to the Medina. I loved that we could get away from the bustle but still get to all of the city highlights in less than 15 minutes on foot or taxi. In the evening we couldn't find the concierge. Hard to find people at the desk. I called the front desk several times and the phone just rings. When leaving the hotel, the door man asked where we were going and told us a couple of additional places followed by asking us for a tip. I've NEVER been asked for a tip by hotel staff before. It made us feel like we couldn't ask any of the staff a question if we had no cash to pay for a tipped response. Breakfast buffet was a nightmare. There were just 2 people making coffee for hundreds of people. Drip coffee or a coffee machine would have been better. It was as chaotic as the souks. We got our coffee after we already had food. It was cold since it sat on their crowded counter while the server ran around the whole place. He didn't bring us cream or sugar which we asked for and by the the time we could get his attention we were ready to escape back to our room. We knew at that point that we would not eat lunch or dinner in their restaurants. I recommend Breakfast at Las Terrazas de Andalucia which is a block away from hotel, has excellent food, service, and ambiance for half the price. Check out had an equally chaotic process.
Sherpa14373864864
7 months ago
10.0
Super location 10 minute walk to the Medina . This hotel is beautiful with lovely pool area very peaceful. The staff are amazing and the level of service is fantastic. Would highly recommend this hotel for anyone traveling to Marrakech as you can escape the madness of the Medina and relax in luxury
Connector589826
7 months ago
4.0
Disappointed with the level of engagement and customer service received. Everything felt like hard work, from getting towels around the pool, to ordering drinks and snacks, to housekeeping not leaving bath towels in the room and despite asking twice and being reassured they would be delivered to room never arrived. Breakfast selection although a vast array, was not frequently maintained and therefore had poor availability. A poor experience and poor value for money. Would not return and would instead return to the Hivernage hotel located across the road. I wish I had received the level of customer service that other reviews have experienced
gabrielmH5701GV
7 months ago
10.0
My stay at Sofitel Marrakech Palais ImpƩrial & Spa was truly outstanding. The hotel is beautiful, but what makes it exceptional is the service. Every team member was warm, professional, and attentive, always going above and beyond to ensure a perfect experience. A special mention goes to Yahya Ben for his incredible room service. He was prompt, courteous, and attentive to every detail, delivering each order with genuine kindness and professionalism. His service truly elevated my stay. I highly recommend this hotel for anyone seeking luxury combined with truly exceptional hospitality in Marrakech.
Louraq782
7 months ago
8.0
Great location. Staff professional. Lovely clean pool area. Rooms are comfy and bed is huge! The security staff outside the complex were a little harsh. Wouldnāt let us bring in a bottle of wine and a beer. We wanted a celebratory drink in our room for my birthday.. we had been eating in the hotel for last few days and drinking so seemed a bit mean. Also the guards seems to favour ā high end ā guests .. one of them literally was blocking my exit from the hotel entrance gates to let a car in the gates. Aside from this security man , everything else was a pleasant stay. The spa was lovely and the massage we had was relaxing. Gym is ok and has most equipment for a work out however it is very hot . Sadly the sauna was not working so we didnāt make use of spa area after our massage. Pool food good but service quite slow and had to keep finding someone to order. Weirdly some staff came round with complimentary juice one afternoon however only served a handful of guests and didnāt make it over to our side of the pool. Mainly French residents here. There was also a huge Jewish wedding so our first few nights of sleep were kept awake by the noise from their celebrations. We were over looking the pool so could hear it until 4/5am. Also a bit of noise on the last day of the wedding as staff were taking down the huge tower stage so lots of banging whilst trying to relax by the pool. The room mini fridge was never stocked up nor was the tea and coffee in our room, we asked for some on 3rd day and was brought some more along with some fresh whole fruit as an apology. Also when we made the booking 3 months ago we mentioned it was a special occasion for my 50th but nothing was made of it which is disappointing.
Yasmin
7 months ago
8.0
Cristina
7 months ago
9.0
Servicio impecable. Muy cĆ³modo y bien ubicado. El desayuno es espectacular, variedad y calidad.
Cons: Nada
Teddy
8 months ago
10.0
Jose
8 months ago
7.0
Nadia
8 months ago
7.0
Lāemplacement
Cons: Jāai sĆ©journĆ© au Sofitel ce week-end, durant lequel une grande partie de lāhĆ“tel Ć©tait rĆ©servĆ©e pour un mariage. Ć mon arrivĆ©e, on a tentĆ© de māattribuer une chambre situĆ©e dans une aile que je nāapprĆ©cie pas, alors que ma rĆ©servation Booking mentionnait clairement un autre type de chambre. Lorsque je lāai signalĆ©, jāai ressenti une certaine crispation de la part du rĆ©ceptionniste, bien que je sois restĆ©e dans mon droit. La qualitĆ© du service global māa dƩƧue. La personne chargĆ©e de monter nos bagages a adoptĆ© un comportement excessivement obsĆ©quieux et peu discret. Par ailleurs, malgrĆ© une demande de rafraĆ®chissement de la chambre lors de la premiĆØre soirĆ©e, celle-ci nāa pas Ć©tĆ© prise en compte avant que je ne me dĆ©place Ć la rĆ©ception le lendemain. Enfin, le petit-dĆ©jeuner et le service ne sont plus Ć la hauteur du niveau attendu, et certaines zones de lāhĆ“tel Ć©taient inaccessibles aux clients en raison du mariage, ce que je trouve anormal pour un Ć©tablissement de ce standing.
Azzeddine
8 months ago
9.0
Le personnel au soin Lāemplacement de lāhĆ“tel PropretĆ©
Cons: Rien
Daniel
8 months ago
10.0
FATIMA
8 months ago
1.0
Mimi
8 months ago
10.0
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karimTT98
8 months ago
10.0
We had an exceptional stay at the Sofitel in Marrakech. The hotel offers all the facilities you could wish for ā beautiful surroundings, great comfort, and a perfect atmosphere to relax and enjoy the city. A very special thank you to Mustapha, the bagagiste. From day one, he took the time to show me around, answered all my questions and truly made me feel at home during our short stay. His kindness and professionalism made a real difference in our experience. Highly recommended, we would gladly come back!
shsh7
8 months ago
10.0
Our stay at Sofitel Marrakech was exceptional from start to finish. From the very moment you walk through the doors, youāre struck by how luxurious and calm the hotel feels. The reception area is beautiful, and the welcome is genuinely warm and attentive & you immediately feel looked after. The rooms are spacious, contemporary, and beautifully appointed. The food across the hotel is excellent. Each restaurant offers something different, but all are consistently good - both in quality and atmosphere. The bar deserves a special mention: fantastic cocktails, excellen service & tfood, and a brilliant live music every evening - performing english, moroccon, jazz, arabic music. We went most nights and loved hearing them perform The pool area is stunning and incredible. Several pools and lots of places to chill. The weather got to around 20c, so during the day you could chill on the sun beds. Overall, this is a hotel that gets every detail right. Luxurious without being stuffy, relaxed without losing its polish. We wouldnāt hesitate to return.
Dimitar
8 months ago
9.0
The suit was very big and spacious beds were comfortable. The breakfast was delicious and varied
Cons: When we arrived there were no other people at the reception, however the check-in took about 30 minutes. A day before, they had sent me a link for online check-in which I filled out in advance..
Majda
8 months ago
6.0
Pierre
8 months ago
8.0
Petit dĆ©jeuner top Personnel trĆØs sympa Chambre propre
Cons: Personnel au petit dƩjeuner trop accrocheur pour leur donner des bons avis sur booking un peu trop pressant TƩlƩvision rƩception moyenne
Fatima
8 months ago
8.0
Fijn personeel, vooral Farah zorgde goed voor ons bij het ontbijt.
Othman
8 months ago
7.0
Paul
8 months ago
10.0
Damien
8 months ago
10.0
Le confort, la localisation, lāaccueil, le spa, les jardins
Cons: Le sauna hors service
Alexandra
8 months ago
10.0
Top
Cons: Le lit pas extra
Saad
8 months ago
10.0
ŁŁ Ų“Ł
Cons: ŁŲ§ Ų“Ł
Toufik
8 months ago
8.0
Cons: La restauration room service peu de choix et qualitƩ mƩdiocre
Constance
8 months ago
1.0
Cons: Froid dans tout l'hĆ“tel- pas de chauffage dans les parties communes de l'hĆ“tel une horreur ! Odeur d'Ć©gouts dans les chambres mais c'Ć©tait insupportable Personnel dĆ©sagrĆ©able et qui venait mettre le TPE devant mon visage quand je prenais une bouteille d'eau Ć la salle de sport
Yuhaniza
8 months ago
10.0
brice
8 months ago
6.0
Cons: 3 soirs de suite le room service nāavais plus de pizza Pain oublier et ramener une fois fini de manger Je ne me suis mĆŖme pas plaint Ć la rĆ©ception car on ne māa pas demander si Ƨa sāĆ©tait bien passĆ©.. De plus au moment du Check out jāai demander Ć laisser la facture ouverte car jāavais encore un soin au spa lāaprĆØs-midi + un dĆ©jeuner Ć faire Ć la piscine et cela māa Ć©tĆ© refuser sous peine de facturer un late Check out
Mouna
8 months ago
8.0
La chambre Ʃtait trop petite. Excellent petit dƩjeuner.
Cons: La taille de la chambre. Les couloirs sont trop sombres. L'Ć©clairage de la salle de bain trop sombre, insuffisant.
Danah
8 months ago
10.0
Farah is an outstanding and highly professional employee.thanks to her we truly enjoyed our stay when we come we donāt say weāre going to sofitel we say weāre going to farah . She seserve all appreciation and represents your hotel in the best way
Cons: Goood farah is perfect
698adhamr
8 months ago
10.0
It s very beautiful place to have rest white your coffe or the this is my first time in sofitel the personel is so kind and helpful thanks every one (zohra saber hajar jawad wassif ilham noha aya)....
537juttaj
8 months ago
10.0
Very nice hotel with perfect service . The staff is verry polite and helpfull! Verry comfottable rooms all the time clean.hajar Amine sabir Kamal jaaud wasif hanane aya yassir ousama walid ilhame fatima
katierL5004PN
8 months ago
10.0
Beautiful setting, very relaxing with lovely sun and coffee and lovely service from Zohra.
Abdulrahman
8 months ago
10.0
Mohammed
8 months ago
9.0
Ł ŁŁŲ¹ Ł Ł ŲŖŲ§Ų²
Cons: ŁŲ§ ŁŁŲ¬ŲÆ
Mounia
8 months ago
1.0
L emplacement c est tout
Cons: TOUT. clients depuis de nombreuses annees on ne reviendra plus.
Mounia
8 months ago
1.0
Comme d 'habitute on revient juste pour l'emplacement de l hotel.
Cons: TOUT !! t surtout l'attitude du personnel de l'accueil quel que soit son grade. Une attitude d'arrogance Ć la.limite de l'impolitesse. Le client se plie aux exigences du Sofitel qui oublie qui EST le.client. les agents de l 'accueil reduits les pauvres Ć de simples executants mis face Ć la colere des clients malgre eux et qui finissent par s'excuser de leur impuissance face Ć une tres mauvaise gestion des chambres. L'accueil du Sofitel marque le.client au point de le degouter. .nous sommes clients depuis TRES LONGTEMPS dans l espoir que ca change mais chaque annee c est pareil voire pire.cette annee marquera notte dernier sejour. Il est inimaginnable de recuperer sa.chambre Ć 17h et sans aucune explication de part des soit disantes responsables difficiles Ć trouver et qui passent 10 appels a la gouvernante !!Sans parler de la chambre bruyante donnant sur la rue sans double vitrage qui vous empeche de dormir !! Et je ne parle meme pas des soit disant responsables incapables de donner une quelconque information bottant en touche toute demande. Faudrait mettre des robots ils seraient tellement plus efficaces. La SEULE PERSONNE aimable qui a bien voulu me repondre c'est Monsieur AHMED du check out. Quelle agreable surprise !! Comme par.magie une des responsables lui a donne la reponse qu elle m'avait refusĆ©e. Je vous avoues que c'est frustant et enrrageant de vivre une telle experience : payer aussi cher un hotel ou le personnel n'a aucune estime pour le client. Ca depasse l.entendement ! Nous avons voyagĆ© dans le monde entier et j ai rarement rencontrĆ© cette ARROGANCE et MANQUE DE RESPECT vis Ć vis du client. Heureusement que c est l.'image du SOFITEL et non celle du Maroc connu pour son hospitalitĆ© dans les 4 coins du pays.
FieldFace
8 months ago
10.0
Came for a work trip and this place is amazing the rooms are massive and if a high quality. The pools are fantastic and the dinning and bar options are top notch
rachid
8 months ago
10.0
Hind
8 months ago
8.0
Very convenient, and they already know some people there
Cons: Location
moman77
8 months ago
6.0
I stayed at the Sofitel Marrakech for four nights and came away with mixed feelings. The hotel itself is very nice, and the location is excellent ā close to the main square and conveniently central for getting around Marrakech. I arrived a few hours early, and the staff politely explained that the hotel was very busy and check-in is at 3pm. This was completely fair. We had lunch by the pool, and when I returned to reception around 2pm, I was told that our room was ready. We stayed in a Junior Suite with a balcony overlooking the road. While the room was spacious and comfortable, itās worth noting that this side can be quite noisy at times. The staff were generally very polite; however, some did not speak English. On a few occasions, when we asked for something, staff would respond with yes or okay but nothing would follow. It was only when we managed to speak to someone who spoke English or spoke to someone else that the issue was resolved. My biggest frustration relates to the pool facilities. When booking, the hotel website advertises three pools, including an indoor pool. However, it is not made clear that the indoor pool is part of the spa and costs around Ā£20 to use each time, unless you book a spa treatment, in which case you can use it for one hour before or after. While I donāt have an issue with being charged, I feel this information should be clearly stated on the website, as I have never stayed at a hotel that charges separately to use its pool. That said, I did use the indoor pool once, and it is very nice ā warm, relaxing, and well maintained. Of the outdoor pools, the main pool is not heated. The smaller heated pool can only be used between 10amā12pm and 3pmā6pm, which again is not clearly communicated on the website. Breakfast was included in our stay and was acceptable, though very French-focused. An Asian section would have been a welcome addition. We also had dinner once at SO Lounge, which I didnāt enjoy. The food was just okay, and the venue is more like a nightclub, with loud music and very low lighting, which isnāt ideal for a relaxed dinner. Overall, the Sofitel Marrakech is a nice hotel with a great location, and I didnāt experience any major issues beyond the above. However, for the price paid per night, I have stayed in better hotels with superior service and facilities at a lower cost.
Joanie
8 months ago
8.0
Beautiful hotel. Attentive staff
Cons: Food wasnāt great.
Ibrahim
8 months ago
9.0
OcƩane
8 months ago
10.0
Abderrahim
8 months ago
7.0
Lāemplacement es bien
Cons: ChĆØre
Christina
8 months ago
10.0
This hotel is beautiful. The pool areas are clean and perfect for families or couples. Staff was so friendly and attentive. The breakfast buffet is really wonderful. Our room was a great size for a small family.
Justine
8 months ago
8.0
- Suite royale
Hassan
8 months ago
1.0
Hakim
8 months ago
7.0
MICHEL
8 months ago
10.0
Le sens de l'hospitalitĆ© et la qualitĆ© du service : tout le personnel, quelque soit sa fonction, est trĆØs souriant, disponible et Ć l'Ć©coute. C'est tellement agrĆ©able !
Ahmed
8 months ago
6.0
NADIA
8 months ago
9.0
Super bel accueil, une Ć©quipe sympa, trĆØs gentille accueillante toujours souriante et polie du dĆ©but Ć la fon
Cons: Au niveau des prix des boissons au bord de la piscine. Elles sont execivement chĆØres, surtt les bouteilles d'eau 80dhs š
Ćmer Ä°nanƧ
8 months ago
10.0
Nyenemo
8 months ago
7.0
Although the facility is old, it is well maintained.
Cons: The garden.
Cherkaoui
8 months ago
10.0
Tout
Cons: Rien
Yannis
8 months ago
10.0
MUHAMED
8 months ago
7.0
Raddah
8 months ago
4.0
Lameis
8 months ago
9.0
Ismail
8 months ago
9.0
La gentillesse du personnel
Cons: La vue de la chambre
Imre
8 months ago
10.0
A reggeli egyszerűen fantasztikus volt. ĆriĆ”si vĆ”lasztĆ©k. Az kicsit vicces volt, hogy az Ć”llvĆ”nyon kitett Serano sonkĆ”t a szemĆ©lyzet nem tudta gusztusosan vĆ©konyra szeletelni...
Cons: RettentrÅ nehĆ©zkesen ment a kommunikĆ”ciĆ³ a recepciĆ³val. Nagyon kĆ©sÅn kĆ©szĆ¼ltek el a szobĆ”k, ƶssze-vissza tartottĆ”k nyilvĆ”n melyik az a hĆ”rom szoba, ami a mi esetĆ¼nkben ƶsszetartozott. AmĆg dĆ©lutĆ”n hĆ”romkor mĆ©g a szobĆ”nkkal foglalkoztak egy alagsori wc-t ajĆ”nlottĆ”k az Ć”tƶltƶzĆ©shez... Ami mĆ©g furcsa volt, hogy a tĆ©nyleg fantasztikus medence tĆ©r este 7-kor bezĆ”rt. Amikor az ember visszatĆ©rt egy izzasztĆ³ Atlasz-hegyi kirĆ”ndulĆ”srĆ³l igazĆ”n jĆ³l esett volna egyet csobbanni. NyĆ”ron, 35 fok melegben, ragyogĆ³ napsĆ¼tĆ©sben Ć©rthetetlen miĆ©rt nincs fĆ¼rdĆ©si lehetÅsĆ©g. ValĆ³szĆnűleg nincs elĆ©g szemĆ©lyzet.
sofiane
8 months ago
10.0
Sacha
8 months ago
10.0
Walaa
8 months ago
10.0
Amazing especially the moraccan section.
Cons: The music at night itās very loud
Lina
8 months ago
10.0
Le personnel attentif et attentionnĆ©, les Ć©quipements Ć la hauteur et le tout confort de la chambre
Walid
8 months ago
3.0
Brahim
8 months ago
10.0
Lecoq
8 months ago
9.0
Personnel tres serviable
Cons: Rien
InĆØs
8 months ago
10.0
Naguib
8 months ago
10.0
Erol
8 months ago
9.0
Sachin Lonial
8 months ago
7.0
Ahmed
8 months ago
9.0
Jose Miguel
8 months ago
8.0
Bension
8 months ago
10.0
Afnan
8 months ago
1.0
Cons: Bad smell in the toilet
Sandesh
8 months ago
8.0
Cons: La qualitĆ© de la cuisine au restaurant de la piscine (unhealthy, problĆØme de gout sur le penne saumon & les bruschetta - trop de filling).
Philip
8 months ago
7.0
Djamel
8 months ago
8.0
Jāai aimĆ© le personnel et le petit dĆ©jeuner
Cons: Un Nespresso Ć neuf euros, Un thĆ© Ć la menthe Ć neuf euros je trouve Ƨa inacceptable, je dirais mĆŖme culottĆ©.
Clecy aparecida
8 months ago
10.0
Shai
8 months ago
10.0
Nabil
8 months ago
10.0
LāhĆ“tel Ć©tait trĆØs beau et le personnel excellent. Merci encore Ć Assas, El Gharrbia, Younes, Mme Raouia, Hanane, Nezha, Ayati pour leur accueil et leurs services.
Cons: Aucu.
Fabian
9 months ago
8.0
Die Lage
samvirs
9 months ago
10.0
Nicely kept modern rooms, and the Lawrence bar has great service and music by Abdou and his band. Good lunchtime service at the pool bar by hamza kina and assas and manager said & ayati
Wehbe
9 months ago
10.0
The main thing was the service from the staff. Big thank you to Farah as well, she was great.
Cons: I liked it. No complaints.
FellaGuignoune
9 months ago
8.0
Narandra Kashavlal
9 months ago
4.0
Cons: Breakfast was with many options but being a vegetarian options were limited. Food was cold. I asked for items to be heated. Cold mornings required hot food. Health hazard if food is not kept at right temperature for consumption. Egg counter needed to understand vegetarian requirements so understanding of wiping counter before use is important. I also am sure my sunnies was left in the room. When I called in they said house keeping could not find it. Poor assistance from front desk.
Roberto
9 months ago
8.0
Londi
9 months ago
4.0
The property was central and had easy access to the city.
Cons: Cleanliness. There was a fly in my room on arrival. Bathroom was messy. So was the bed. They were clearly ill prepared. Could make the festive season an excuse but it was extremely disappointing.
Mohammed
9 months ago
7.0
Service from staff was amazing. Facilities were good. Shouldāve let them know. Which I didnāt but a decent 5 star. Breakfast had variety. Wonderful breakfast
Cons: The toilet had a terrible smell leading into the room
TIZIANA
9 months ago
6.0
La posizione ed i giardini
Cons: Trovo che non rispecchi gli standard di un cinque stelle Abbiamo cenato al ristorante So Lounge prima della partenza: personale impreparato e poco professionale, cibo mediocre.
MURAT
9 months ago
9.0
London1802
9 months ago
8.0
We really enjoyed our stay . Hotel is in a great location, clean and the magical smell we had to buy the fragrance :-) So many staff who make the stay pleasant. Food is really good . The resort is lovely. Only thing is if the room facing to the road itās very noisy.
LOUIZA
9 months ago
8.0
Rachael
9 months ago
10.0
The entire property was just amazing. The pool area was great and the breakfast buffet was more than you can ask for.
Cons: None
Daniel
9 months ago
7.0
L emplacement Le staff Le restaurant Orangerie
Cons: La douche sĆ©parĆ©e de la salle bain Ć l entree de la chambre. 1 seul wc Une renovation restructuration semble nĆ©cessaire .
Katharina Christina
9 months ago
3.0
Nichts
Cons: Die ganze Ausstattung ist lieblos, es war sehr kalt in den allgemeinen RƤumen, das Personal ist zum Teil vƶllig desinteressiert, das Essen schlecht und viel zu teuer, Tee, Kaffee und Zucker im Zimmer wurden nicht aufgefĆ¼llt, ebenso der KĆ¼hlschrank, die Blumen wurden einmal ausgetauscht und nachher nichts mehrā¦.. im Bad ist es viel zu dunkel. Und das Beste: unsere gebuchte Suite hatte wohl Blick auf den Atlas, davor eine Hauptstrasse mit sehr, sehr viel Verkehr und das Allerbeste: gleich gegenĆ¼ber eine Fanmeile fĆ¼r den Africa Cup, der momentan gespielt wird - d.h. ca. von 13.00 Uhr bis 23.00 Uhr ein fĆ¼rchterlicher LƤrm mit ohrenbetƤubender Musik. Die Fenster sind natĆ¼rlich auch nicht von bester QualitƤt! Wir sind der Meinung, dass man den Kunden solche aussergewƶhnliche Situationen erklƤren mĆ¼sste - unter diesen UmstƤnden hƤtten wir im Sofitel nie gebucht.
Hortense
9 months ago
9.0
AYNAOU
9 months ago
5.0
La propretƩ la gentillesse des salariƩs.
Cons: Trop de bruit, klaxon des voitures en sortie de boƮte de nuit.
Djamal
9 months ago
7.0
GISELE
9 months ago
9.0
Brahim Magdi
9 months ago
10.0
Raedah
9 months ago
6.0
Very slow check in process, after waiting so long the employee left as her work time finished and we had to wait for the new shift , the room was worn out the carpet was not clean , smells cigarette, I asked for iron 3 time and arrived 1 hour later , they changed our rooms to cleaner but smaller rooms , the staff was very nice but they do not handle services professionally
Cons: Rooms has to be renovated
Robert
9 months ago
6.0
Good location
Cons: Room felt tired, shower ran out of hot water halfway through, access to pool is an additional charge despite rooms being quite expensive. Overall it felt poor value for the price point.
773kirkk
9 months ago
10.0
Nouhaila was fantastic. Very attentive and made my experience in Marrakech that much better and especially at the palais darkoum.
Nisharaj
9 months ago
10.0
Wonderful stay ā outstanding service, spa & dining We had a truly wonderful stay at Sofitel Marrakech. From start to finish, everything exceeded our expectations. The spa was absolutely amazing. We had incredible treatments by Shauna and Ilham, and our hammam treatment with Asma was exceptional ā relaxing, professional, and truly memorable. My husband and I also had fantastic evenings at LāOrangerie. Every night there was live entertainment with a brilliant dancers and an incredibly talented singer who performs in multiple languages. The atmosphere each evening was vibrant and elegant. The staff at LāOrangerie are outstanding ā the waiters are professional, attentive, and genuinely top-quality. A special mention to Nadia, the hostess, who does an amazing job maintaining such a high standard of service and ensuring guests feel truly looked after. We stayed on a half-board basis, and the food was of Michelin-level quality. Every evening was something we genuinely looked forward to, both for the cuisine and the experience. A perfect stay ā we would absolutely return and highly recommend Sofitel Marrakech.
Ricardo
9 months ago
10.0
Bernardo
9 months ago
9.0
myriam
9 months ago
6.0
ghassan
9 months ago
10.0
Farah is an amazing host very kind professional and always helpful .highly recommended
Sohaib Ashiq
9 months ago
9.0
Carolina
9 months ago
10.0
The employe named āHakimā was so good to us!! He treated us very well, made us feel at home, we will come back! He made the experience so much better!
maurice
9 months ago
10.0
Stay45711975574
9 months ago
10.0
L'endroit est absolument merveilleux Thank u so much Nadia and imane for the service ā¤ļøā¤ļøā¤ļø We will be back soon my friend and I enjoyed it
Adriano Marcelo
9 months ago
9.0
Elbaz
9 months ago
10.0
Reslan
9 months ago
3.0
Place location
Cons: Reception team was so mean Service so bad
patricia
9 months ago
8.0
Ana
9 months ago
9.0
Jet333967
9 months ago
4.0
Rooms required a long walk from the lobby and had major issues with club music that played till after 11 pm every night. Very poor dinner / drinks options during the winter and nothing for older kids to do.
Ahmed
9 months ago
8.0
JayantoIrawan
9 months ago
2.0
I am a Platinum Accor membership and as Platinum member entitle guarantee room availability up to 2 days before I check inā¦ And I booked 2 rooms for 2 nights of this hotel few months ago (if Im not mistaken around 3-4 months ago)ā¦ and with the conditions PAYMENT AT THE HOTEL (my reservations is PRJDBNTS)ā¦ This morning 24 dec 2025, the hotel called me when I was sleep, 8:45 am, and I couldnt received the called and at around 10 am the hotel suddenly cancelled my reservations on 26 dec 2025, which is 2 days later, without any notice or warningā¦ luckily I took a look at my Accor apps bec I just wanna check my point rewards with my stay week beforeā¦ and I was shocked when I saw this hotel cancelled my reservations without any prior noticeā¦ and my reservations is for 2 days later, 26 dec 2025 and this morning is 24 dec 2025 they cancelled itā¦ smh šāāļøšāāļøšāāļø I email the hotel and the respons not meet any of the term and conditions of my Accor PLATINUM Membershipā¦ the hotel replied me said that this morning alrdy called me 3 times and no respons from meā¦ Me and my family just flew 16 hours to Lisbon and the hotel called me at 8:45 am and suddenly 10 am cancelled my reservations and the hotel said that alrdy sent email to me but I never received any email or any messages or any WhatsApps or any notice from this hotelā¦ and I checked in my Accor apps that the price of this hotel increase around almost 3 timesā¦ it seems this hotel look for excuses and want me to pay more money if I still wanna stay thereā¦ the hotel replied to me with excuses that they cannot charged my credit cardā¦ the hotel forgot that I booked the hotel with the conditions PAYMENT AY THE HOTEL and with my credit card number as guarantee and with my PLATINUM MEMBERSHIPā¦ I didnt wanna argue with this kind of people because me and family come here not to arguing but we come here for a nice and peace holidaysā¦ there are a lot of nice hotel in Marrakechā¦ So guysā¦ becareful and think twice if u guys want to stay at Sofitel Marrakechā¦ Andā¦ what for I join Accor membership until I got Platinumā¦??? š¤·āāļøš¤·āāļøš¤·āāļø
Lecoq
9 months ago
10.0
Un ensemble harmonieux et un petit deĢjeuner exceptionnel
Cons: Essayez dāameĢliorer la cuisine du restaurant qui donne sur la piscine
Linda
9 months ago
10.0
Emil
9 months ago
10.0
Exceptional Hospitality and Outstanding Service My stay at this hotel was truly memorable, and the hospitality of the staff made all the difference. From the moment I arrived, I was welcomed with genuine warmth and professionalism that immediately made me feel at home. Iwachton stood out for their attentiveness and efficiency, always ensuring that everything was taken care of smoothly and with a positive attitude. Nospr was incredibly helpful and approachable, going above and beyond to assist with requests and making sure my stay was comfortable at every step. A special mention goes to Farah and Mourad, whose kindness, professionalism, and welcoming smile truly elevated the entire experienceāshe made every interaction feel personal and sincere. Itās rare to encounter a team that is so dedicated to guest satisfaction, and these employees are a true credit to the hotel. Thanks to their exceptional hospitality, I would not hesitate to return and highly recommend this hotel to anyone looking for a warm, comfortable, and genuinely caring place to stay.
thierry
9 months ago
10.0
Farah est trĆØs professionnel c grĆ¢ce Ć elle on a aimer cet hĆ“tel elle est aussi serviable on reviens Ć©videmment
Starts From
$419.00 / night
Rue Haroun Errachid - Quartier Hivernage, Marrakech, MA
Nearby Landmarks & Visits
Fitness facilities
Wifi available
Free wifi
Why Book With Us
Expertise and Experience
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Comprehensive Planning
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24/7 Support
Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com