InsiderInns - Get Closer to the Dream

Sonia Paoloni

3 weeks ago

10.0

posizione stanza colazione

Joseph

3 weeks ago

8.0

Daniel Gustavo

3 weeks ago

9.0

Habitación cómoda y silenciosa, muy buen desayuno

Cons: Nada

ME

3 weeks ago

8.0

Lisa

3 weeks ago

9.0

Martin

3 weeks ago

7.0

Marianne

4 weeks ago

9.0

Loved the location and the staff were friendly

Cons: Nothing we didn’t like!

jhonatan

4 weeks ago

5.0

Era limpio

Cons: Me despertó el dolor en la espalda durísima la cama, el entorno ya es anticuado

Emma

4 weeks ago

7.0

Faisal

4 weeks ago

8.0

الفندق موقعه ممتاز قريب من محطة القطار والمترو وحوله كذا مطعم وبقاله كويسين ، العاملين جميلين ومتساعدين واخلاقهم عاليه جدا ، الافطار للاسف محدود ولكن الموجود كويس. الفندق قديم ، لا يوفر خدمة حمل الحقائب ( شناطك انت اللي بتشيلها ) . الاثاث قديم يحتاج لتغيير. بشكل عام الفندق كويس ولكن مو ذاك الزود

Linda

4 weeks ago

9.0

Very convenient area, close to station

gregorio

4 weeks ago

8.0

Posizione comodissima e ottima pulizia

Cons: Arredamento un po' retrò

Kap

4 weeks ago

6.0

Ada

4 weeks ago

6.0

gold

4 weeks ago

8.0

Kap

1 month ago

7.0

Paul T

1 month ago

10.0

Great location near Milan central station and great restaurants. Very nice breakfast. We had a newly renovated room which was a good size and well appointed.

Mary

1 month ago

9.0

Our room was clean and comfortable. Everyone on the staff was lovely. Good breakfast. Had a lot of variety and very good coffee. The hotel is only 5 minutes from the train station, walking. In

Kateryna

1 month ago

10.0

Marilyn

1 month ago

8.0

Perfect location to centrale station.easy to find.

Cons: Bfast was pretty ordinary. No espresso coffee!!!!!

Wai chon

1 month ago

8.0

Abe

1 month ago

8.0

Kirsten

1 month ago

10.0

Tracy

1 month ago

10.0

Lovely stay, comfortable room and breakfast was great

Purifoy

1 month ago

10.0

Location, waters and soft drink in the refrigerator, very comfortable bed

Marat

1 month ago

10.0

Sueli

1 month ago

8.0

Da localização.

Cons: Da espaço p se tomar banho, insuficiente!!

JOHN

1 month ago

10.0

There was little to fault my stay. Single room in the annex excellent comfortable large bed , tea coffee making and fridge with free water and soft drinks. Bathroom modern with shower. Breakfast very good.

Cons: The shower had a curtain which wasn't very good

Javad

1 month ago

9.0

Saida V

1 month ago

9.0

Robert

1 month ago

8.0

The location was very nice, very near the train station.

Cons: The hotel staffer who greeted me wouldn’t let me check in until 3:00 pm even though I arrived at 2:00 pm. She told me that my room wasn’t ready, but I think that she just didn’t want to check me in early.

rola

1 month ago

8.0

Janice

1 month ago

10.0

Quiet location. Very close to train station. Clean and comfortable in Annex. Helpful staff.

Mauricio

1 month ago

9.0

Ubicación y desayuno variado

Suzanne

1 month ago

10.0

It was in a great location, the staff were so nice and very helpful. It was very clean and comfortable.

Cons: There was nothing I didn’t like it was a great stay

Pamela

1 month ago

8.0

Allisson

1 month ago

5.0

Personnel très accueillant, situation géographique pour une nuit parfait si tu dois prendre un train tôt le matin.

Cons: Peinture un peu défraichie, mobilier vieillissant

Luanna

1 month ago

9.0

Breakfast was generous, delicious and served with a smile. The room could use some decorative updating but it did not have a negative effect on our experience.

Cons: The common areas decor could use an update, but for all the other reasons we liked this hotel, this is very minor. The room itself was clean and very comfortable and the bathroom was the best we experienced out of the 4 hotels we stayed in during our trip throughout Switzerland and northern Italy. Proximity to the train station was very helpful. Nice quiet area.

Sandra

1 month ago

9.0

Localização, limpeza, atenção dos funcionarios

Cons: Nao tem

Fernandez

1 month ago

10.0

La atencion y la comodidad

Cons: Nada estuve muy a gusto

Adam

1 month ago

8.0

Qiu

1 month ago

1.0

Yi-Shan

1 month ago

8.0

乾淨，舒適，安靜，地理環境佳，離車站近，附近餐廳也滿多的！值得！

Cons: 電梯太小

Benjamin

1 month ago

9.0

MASSIMO

1 month ago

8.0

Laurent

1 month ago

10.0

Gentilezza e disponibilità dello staff, posizione centrale e vicina alla stazione ferroviaria.

Mauricio

1 month ago

9.0

Miyuki

1 month ago

8.0

Cons: ホテルの内外で騒音が激しかった

Miyuki

1 month ago

7.0

駅近で良かった

Cons: ホテルの内外で騒音が激しかった。モーニングが不味かった。

Beat

1 month ago

10.0

-Sehr zentral beim Bahnhof gelegen -dennoch ruhig - sehr gutes Frühstück - Zimmer (Einzelzimmer) zwar klein aber gut ausgestattet: Stauraum für Kleider, Minibar, Wasserkocher mit Tee - leistungsfähige Klimatisierung

Cons: -Zimmer ist in Nebenhaus, das etwas veraltet ist (Zugang, Lift)

Cezar

1 month ago

8.0

Andrew

1 month ago

8.0

Reception were very helpful and good fun. Beds very comfortable and the room very dark & quiet for good sleeping.

Cons: Nothing.

Giordano

1 month ago

9.0

Eccellente hotel vicino la stazione ferroviaria centrale con personale estremamente cordiale e disponibile. Pulizia massima non solo nella stanza, camera dotata di ogni comfort con letto comodissimo e buon bagno. Veramente ottima e varia anche la colazione offerta.

Aleksandrs

1 month ago

8.0

Alexandra

1 month ago

10.0

John Leo

1 month ago

8.0

Helpful staff. Location.

Cons: Pricier for the fact that breakfast not included. But I suppose that’s the price for location.

Michael

1 month ago

9.0

Der var air condition på værelser himmelsk grundet det meget varme vejr.

Francisca

1 month ago

8.0

Rodney

1 month ago

1.0

Rafnsdottir

1 month ago

10.0

Francesca

1 month ago

8.0

Stuart

1 month ago

9.0

Proximity to Metro and train station, cleanliness, value

Cons: Simply nothing to complain about

Marco

1 month ago

7.0

Bilgin

1 month ago

9.0

Yuliia

1 month ago

9.0

Maryna

1 month ago

10.0

Lorraine

1 month ago

8.0

Stephanie

1 month ago

10.0

Clean, safe, friendly staff, great location.

Cons: Loved everything

Cristina

1 month ago

10.0

L accoglienza

Natália

1 month ago

9.0

The staff are very simpatic. The breakfast is very complet and so good

Cons: The bathroom is very small, the shower part

Stefan

1 month ago

9.0

Marco

1 month ago

9.0

I servizi della camera e la posizione ottimale

Cons: Le ante della doccia che non trattenevano l’acqua durante il lavaggio

xiangzhao

1 month ago

10.0

房东的服务特别特别好，就是延续了意大利人一贯的慵懒风格，让我多等了2分钟

Cons: 提供一些免费的水

Paul

1 month ago

10.0

You walk into a very traditional hotel with wood panels only to see a very modern very comfortable room , staff was friendly loved our 1 night stay excellent breakfast

Cons: Very small lift if u had a wheelchair

CHINYUEH

1 month ago

9.0

早餐豐盛，有現榨胡蘿蔔汁，相當美味。服務人員態度親切，一樓大廳旁的點心吧，對不定時入住的旅行者而言，很貼心。

Cons: 住宿三個晚上，前兩晚備品都完整補充，但最後一天的浴巾、毛巾備品沒補充，跟櫃檯反應後，雖然服務人員後續有送過來，但還是不完整，少了地板毛巾和擦手巾。

Adriana Luisa

1 month ago

9.0

Conforto e tamanho do quarto

Cons: Tamanho do box do chuveiro

Patricia

1 month ago

7.0

Blandine

1 month ago

8.0

la literie est très confortable et la salle de bain d'une belle taille

Cons: trop de dorure, et la vue de la chambre depuis l'annexe

Rolandas

1 month ago

6.0

Perfect location and good breakfast

Cons: Very dirty grills of air conditioner and very noisy fan of the unit, then bars on the windows (it was ground floor), heated floor when outside the temperature was 30+ during the day (maybe of some equipment in the basement- just guessing)

Demarchi

1 month ago

9.0

El desayuno muy bueno y la habitacion muy espaciosa.

Cons: Lo unico que no me gusto es que nos dieran una habitacion en un edificio en frente del hotel, eso no especifica en la reserva y el ultimo dia llovia mucho y nos tuvimos que mojar para ir a desayunar.

Kieran

1 month ago

9.0

We were upgraded to a better room on arrival, there was air conditioning that kept us comfortable the whole time and the staff were professional, knowledgeable and personable. Very close to Milano Centrale.

Cons: Nothing, we had a great stay.

Julian

1 month ago

9.0

La cama, el desayuno, los amenities y su personal, junto con el acceso cómodo a Metro y Tren.

Cons: Ducha pequeña.

Peggy

1 month ago

9.0

sarah

1 month ago

10.0

J'ai tout aimé et le personnel très chaleureux

Selamauit

1 month ago

9.0

Andrea

1 month ago

8.0

Marta

1 month ago

10.0

Hotel w pełni spełnił nasze oczekiwania. Wszystko zgodne z opisem podanym na stronie. - pokój czysty, wymiana pościeli, ręczników - klimatyzacja - uzupełniany, darmowy barek ( woda); kawa i herbata - śniadania przepyszne, każdy znajdzie coś dla siebie ( wytrawnie i na słodko) - pokoje wyciszone, nie dochodzi hałas z ulicy. Przemiła obsługa na recepcji. Wrócimy tam ponownie .

Cons: -

Oscar Gustavo

1 month ago

10.0

A metros de la estación Cental Milan. El personal muy atento

Cons: Todo bien

Cathy

1 month ago

8.0

Close to transportation and restaurants. They give free soft drinks from the mini bar.

Cons: I couldn’t turn the bathroom light off. Also the steps at the front door of the hotel make it difficult with luggage.

Veerle

1 month ago

7.0

Vriendelijk personeel. Stille.kamers. Goede service met handdoeken, gevulde minibar met water en softdrinks, comfortabele bedden, badjas, slippers..... Uitgebreid ontbijt. Bagage mocht blijven staan op dag van vertrek in veilige ruimte.

Cons: Badkamer. Dpuche kwam rechstreeks uit op.bidet. Zwarte randen op.doiche (schimmel?) Plafonf niet in orde. Bruine vlekken op muur slaapkamer.. Wel andefe kamer gekregen, maar met uitleg dat de kamer eigenlijk in orde was. Jammer.

Aoki

1 month ago

9.0

ミラノ中央駅から近く、道もわかりやすいです。重いスーツケースでも苦にならない距離で、道路も広く舗装されているので歩きやすいです。ホテルは別館でしたが、建物への入館の仕方などはチェックインの時にスタッフが部屋まで案内してくれるので教えて貰えます。シャワーのみの部屋で、部屋の冷蔵庫にあった水やコカコーラは無料でした。シャワーの水圧も良く、気持ちよかったです。喫煙OKの部屋でしたがタバコ臭さはありませんでした。朝食のパンの種類が多く、美味しかったです。

Cons: 別館だったため朝食に本館まで移動しなければならなかったこと。本館のウエルカムドリンクが利用しにくかったこと。

ALMUDENA

1 month ago

5.0

Cons: Mucho ruido por la noche en el exterior

Beatriz

1 month ago

10.0

Smith

1 month ago

10.0

Great location for Metro and main station. Arrived by train, hotel a few minutes walk away. We took the Metro at the top of the street straight to Duomo, about 4/5 stops. Later in the evening we also took the Metro to Navgli for dinner by the canal, again a straight forward journey. Friendly and helpful staff. Breakfast was plentiful, lots of choice. Our room wasn't ready when we arrived, we were offered an alternative that was ready and very nice. Thank you Had a drink in the bar which was also very nice. Clean room

Cons: All good.

Silvestre

1 month ago

8.0

luca

1 month ago

9.0

YİĞİT ÖMER

1 month ago

9.0

Daria

1 month ago

10.0

Удобное расположение рядом с вокзалом, но на тихой улице. Чисто, в номере чайник и все необходимое. Завтрак очень хороший.

Cons: Слабый wi fi, есть запах старого здания или кондиционера.

LU

2 months ago

8.0

Joanna

2 months ago

10.0

EDUARDO JOSE

2 months ago

7.0

Muy bueno el desayuno. Cerca de Milano Centrale. Barrio tranquilo con muchos restaurantes.

Cons: Nada

Paulo Jorge

2 months ago

8.0

868elisabetj

2 months ago

10.0

In notoriously expensive Milan, this excellent small hotel mere steps away from Milano Centrale provides real value for money. The rooms are simply furnished but spotless and very comfortable, and there are thoughtful extras like a mini-refrigerator with free nonalcoholic drinks and water. Service is very responsive and quick. My room deal did not include breakfast, but a generous and very tasty breakfast buffet could be had at a very reasonable price. The hotel is located on a well-lit street and I felt safe coming and going. Highly recommended.

Franco

2 months ago

10.0

Rapporto qualità prezzo Posizione vicino alla stazione centrale

Kanokkant

2 months ago

10.0

ห้องกว้าง สะอาด พนักงานเป็นมิตร ใกล้สถานีรถไฟ Milan Centrale เที่ยวระหว่างเมืองแสนสะดวก ใกล้ๆมีร้านอาหารที่อร่อย ราคาไม่แพง

SUBGEON

2 months ago

8.0

Azalea

2 months ago

10.0

All

Cons: All

Ivy

2 months ago

8.0

the room is very modern and clean, location is very central. can walk to train stations

Cons: a bit pricey

Delia

2 months ago

7.0

Bálint

2 months ago

10.0

Veronica

2 months ago

8.0

Posizione e cordialità

Cons: Struttura che necessita di una modernizzazione .

Zovinita

2 months ago

10.0

Very close to train station and restaurant. Breakfast menu is excellent

Cons: Space for elevator is quite narrow

Calvin

2 months ago

8.0

Gian

2 months ago

4.0

**Zimmer:** Sauber und zweckmässig, für einen Städtetrip absolut ausreichend. Durch das erhaltene Upgrade war das Zimmer zudem angenehm. **Frühstück:** Sehr gutes und vielfältiges Frühstücksbuffet mit einer grossen Auswahl. Für mich klar einer der positiven Punkte des Hotels. **Lage:** Sehr gute Lage in unmittelbarer Nähe des Hauptbahnhofs Milano Centrale. Viele Sehenswürdigkeiten und Restaurants sind gut erreichbar, und auch die Anbindung an den öffentlichen Verkehr ist ausgezeichnet.

Cons: Wir haben das Hotel Berna aufgrund der vielen positiven Bewertungen ausgewählt. Positiv hervorheben möchte ich das sehr gute und vielfältige Frühstücksbuffet, die kostenlosen Getränke in der Minibar sowie das Upgrade, über das ich mich sehr gefreut habe. Auch mehrere Mitarbeitende habe ich als freundlich, hilfsbereit und kundenorientiert erlebt. Leider wurde dieser positive Eindruck durch mehrere Vorfälle während meines Aufenthalts stark beeinträchtigt. Anlass war eine kurze Auseinandersetzung im Zusammenhang mit meiner Kollegin, die selbst als Gast im Hotel registriert war. Im weiteren Verlauf kam es zu einer aus meiner Sicht völlig unverhältnismässigen Reaktion eines Mitarbeiters, einer Drohung mit der Polizei sowie zur bewussten Unterbrechung der Stromversorgung meines Zimmers. Zudem wurde mir eine Sicherheitsregel bezüglich des Zimmerschlüssels fälschlicherweise als verbindliches Verbot dargestellt. Ich habe mich daraufhin ausführlich an die Direktion gewandt. Positiv bewerte ich, dass das Hotel die Vorfälle intern untersucht und in seiner Antwort mehrere Fehler seiner Mitarbeitenden ausdrücklich eingeräumt hat. Das Hotel bestätigte insbesondere, dass die Stromabschaltung bewusst veranlasst wurde, dass die Schlüsselregel falsch kommuniziert wurde und dass das Verhalten der beteiligten Mitarbeitenden nicht den eigenen Standards von Professionalität und Gastfreundschaft entsprach. Trotz dieser letztlich konstruktiven Reaktion bleibt bei mir ein sehr negativer Eindruck zurück. Ich bin international reiseerfahren und komme je nach Jahr auf etwa 10 bis 15 Hotelaufenthalte. Eine auch nur annähernd vergleichbare Erfahrung habe ich bisher noch nie gemacht. Meine Bewertung fällt deshalb trotz der vielen positiven Aspekte insgesamt negativ aus. Nicht die Existenz von Hotelregeln war für mich das Problem, sondern die Art und Weise, wie diese kommuniziert und durchgesetzt wurden.

Kathleen

2 months ago

10.0

Exceptional location near the central train station. The Little Italian restaurant next door was quite the surprise. Definitely an added bonus to staying at this facility. The happy hour with free food was delightful and quite reasonably priced. The drinks were not ridiculously expensive in the food was free.

Cons: We were happy with everything.

Rachel

2 months ago

8.0

Helpful staff. Handy location for the station. Excellent breakfast.

Cons: Bedroom a little dated.

Yuhang

2 months ago

10.0

natalia

2 months ago

8.0

cathy Ann

2 months ago

8.0

George

2 months ago

9.0

Vardan

2 months ago

8.0

ShangYi

2 months ago

8.0

每天供應新的飲用水及氣泡水

ShangYi

2 months ago

8.0

地點好

Cons: 沒有

Shohreh

2 months ago

10.0

I had a very pleasant stay at this hotel. The location was excellent, making it easy to get around and visit the main attractions. The staff were friendly, welcoming, and always willing to help. The hotel was comfortable and provided everything we needed for our stay. I would happily recommend it to anyone looking for a well-located hotel with great service.

Yeh Rang

2 months ago

6.0

Andrew

2 months ago

5.0

Staff and location were both great. Also great on cleanliness.

Cons: Single room was ridiculously small. Same story about the bed. Who sleeps in a single bed after childhood?

Frédéric

2 months ago

10.0

Parfait et super emplacement

Yifat

2 months ago

10.0

Everything was great! The location. The staff. The room. Definitely a great value! I truly recommend!

KUYHEE

2 months ago

8.0

좋은 위치에 있습니다. 친절한 응대를 받았습니다. 조식결제에 대해 내가 착각했을 때도 빨리 확인시켜 주었고 만족스럽게 해결되었습니다. 밀라노에 다시 가게 된다면 다시 이 호텔에 투숙할 의향이 있습니다.

Vasilije

2 months ago

10.0

Tutto Grazie

Đurić

2 months ago

10.0

Pezone

2 months ago

8.0

huali

2 months ago

10.0

hyewon

2 months ago

10.0

Valerie

2 months ago

10.0

I highly recommend this property! Very kind and efficient service. Bed was comfortable and we had everything we needed. The location was SUPERB!! We walked to the station despite having two luggage each! It was doable and safe!

Cons: Nothing

HANINA

2 months ago

9.0

Emiliano

2 months ago

8.0

Bekzod

2 months ago

9.0

Arnoldo

2 months ago

8.0

João Ricardo

2 months ago

9.0

Conforto

Cons: Nada

Anna

2 months ago

10.0

Liz

2 months ago

9.0

Giancarlo

2 months ago

9.0

Everton Carlos

2 months ago

10.0

Hotel maravilhoso, ótima localização. Tem restaurantes muito bons perto do hotel. Trem próximo, metro próximo. Hotel tem uma infraestrutura perfeita

Cons: Gostei de tudo

Dr. Andreas

2 months ago

9.0

Emma Jane

2 months ago

8.0

Alin Cristian

2 months ago

8.0

井上

2 months ago

7.0

ミラノ中央駅から近いので、重い荷物があっても移動が楽で助かりました。冷蔵庫のドリンクが無理だった。フロントは古さがあるが、部屋は綺麗で快適でした。

Cons: Wi-Fiが部屋で繋がりにくかった。

Diana

2 months ago

9.0

Hab netterweise ein Zimmer-Upgrade bekommen, danke nochmal! Klimaanlage und Ventilator waren bei den heißen Temperaturen ein Traum. Extrem ruhig, man hat nichts gehört, obwohl die Lage sehr zentral ist. Alles was man braucht ist in der näheren Umgebung. Mitarbeiter sind sehr freundlich und die kostenlose Minibar im Zimmer ist toll! Wunderbar für einen Städtetrip ins schöne Mailand!

Daria

2 months ago

10.0

Marko

2 months ago

10.0

Charles

2 months ago

10.0

Good location and very clean and big

Cons: …

iuliana

2 months ago

10.0

Steven

2 months ago

10.0

Personnel très sympathique, propre, calme, proche de la gare

Tanya

2 months ago

9.0

Very close to the station but still quiet. The staff were very friendly, I arrived early and was able to check in anyway. The non-alcoholic drinks in the mini fridge were free of charge. The room was clean and had everything I needed.

Tsai Chen

2 months ago

8.0

Paola

2 months ago

10.0

Cleonis

2 months ago

10.0

Bommmmm fino

Mehtap

2 months ago

8.0

Alain

2 months ago

9.0

Frederick

2 months ago

9.0

Good location for us with walking distance to the train station and the metro to get to all the important places in a few stops.

Cons: The shower had good water pressure and was very clean but the stall itself was too small for my liking. I have no other complaints.

Nóra

2 months ago

9.0

A szállás 5 percre található a központi pályaudvartól, ahonnan minden könnyen megközelíthető. A személyzet nagyon kedves és segítőkész. A szoba tiszta, rendezett. A reggeli bőséges, és finom kávé.

Cons: Éjszaka az utcáról beszűrődő hangok miatt egy picit hangos.

Memmu

2 months ago

10.0

Fabio Larotonda

2 months ago

9.0

Simona

2 months ago

10.0

GiuliaB81

2 months ago

9.0

Antonio

2 months ago

10.0

L'accoglienza e la struttura in sé

Cons: Nulla

GiuliaB81

2 months ago

9.0

L'ottima posizione, l'ampiezza delle camere, la pulizia e i servizi, la cordialità e disponibilità dello staff. Anche la colazione è molto soddisfacente. Torno in questo hotel sempre volentieri

Sedatclk

2 months ago

10.0

Konumu ve konforu iyiydi. Gara çok yakın.

Jeong Beom

2 months ago

10.0

christine

2 months ago

7.0

Well located for transport

Cons: Shower was so small you couldn't turn without touching the door/s. On the 5th floor wifi was terribly glitchy. I did say something the next day and got a room booster.

Bianconi

2 months ago

9.0

Camera pulitissima e personale accogliente. Ottima colazione abbondante con cappuccino fatto dal bar e ampia scelta di dolce e salato

Cons: Nulla

Francesca

3 months ago

9.0

Posizione ottima, vicino la stazione e molto facile raggiungere le nostre mete

Alan B

3 months ago

9.0

A very nice 4 star hotel, located next to the central location, very convenient and makes it easy to travel in the city and outside the city. Nice and clean rooms and bathrooms, the a/c worked great, and the complimentary mini bar is a lovely addition. The staff were very very nice, lovely and welcoming and helped us with everything we needed.

Cons: The hotel seems to be a bit old and it's quite noticeable, but it didn't affect our stay in any way.

Barbara

3 months ago

9.0

struttura in ottima posizione a due passi dalla stazione centrale e attorniata da ristoranti e negozietti vari! ricevuto upgrade gratuito e molto gradito! caramelle e bar con acqua e qlk bevanda (no alcol)gratuita…consigliatissimo

Fiona

3 months ago

9.0

Very clean and welcoming . Recently refurbished single room with excellent air conditioning.

Małgorzata

3 months ago

5.0

ilham

3 months ago

8.0

La propreté et le petit déjeuner

Cons: hôtel qui a besoin de rénovation

Virginia

3 months ago

10.0

Andréia

3 months ago

9.0

Egizia

3 months ago

10.0

Diogo

3 months ago

8.0

Perfect location. Good breakfast. Silent room and silent minibar fridge. Excellent AC. Confortable bed. Friendly staff. Clean. Complimentary drinks every day

Cons: Felt old. Shower support was broken. Bathroom radiator and stool had rust. Bit of mold in the shower silicone

LAB-10

3 months ago

10.0

excellent breakfast, nice, big, and clean room, convenient location

Cons: -

aymanabdou

3 months ago

10.0

Excellent hotel with a great location and outstanding service. The staff were incredibly friendly, welcoming, and always happy to help. A special thank you to Mr. Abdulmenem at the reception for his exceptional support, professionalism, and kindness throughout my stay. He truly made my visit to Milan even more enjoyable. I highly recommend Hotel Berna and will definitely stay here again.

Aline

3 months ago

9.0

Antonio

3 months ago

10.0

M.F

3 months ago

8.0

Emplacement idéal, à proximité de la gare et le métro. L'hôtel est propre, le personnel est serviable.

Cons: Le bruit de l'ascenseur. La salle de bain était très petite.

Patrick

3 months ago

10.0

Comfortable, breakfast was fantastic and staff were very helpful and friendly

Cons: No draught beer

Ahmed

3 months ago

10.0

Everything was good

Cons: Nothing

Brian

3 months ago

9.0

Clean, well located and good value for money

Yara

3 months ago

7.0

Eu precisava de ficar hospedada próximo à estação de trem em Milão e, nesse ponto, atendeu-me perfeitamente. Vários restaurantes na vizinhança. Quarto e banheiros confortáveis e bom café da manhã. Funcionários muito gentis.

Cons: Somente na hora do check in é que eu entendi que ocuparia um prédio separado do hotel, do outro lado da rua. Por estar sozinha, eu me senti um pouco insegura à noite. Além disso, para fazer o check out, tive que retornar com as malas ao prédio principal e isso não foi cômodo.

Massimo

3 months ago

8.0

NORIE

3 months ago

10.0

場所が良い。中央駅から近い。地下鉄はもっと近い。　近くにはレストラン、スーパー、ホテルがあって安全な感じがした。朝食が豪華。美味しい。部屋がお洒落。一見コンパクトだが、動きやすい。エアコンが操作しやすい。シャワーも操作しやすい。シャワーがガラス戸なのが、水漏れしなくて凄く良い。クローゼットが収納に便利。ベッド寝心地が良い。スタッフさんが感じが良い。紙の地図を頂けた。冷蔵庫の飲み物がサービス、ベッドの上に用意されてるお菓子も美味しかった。

Cons: 全く無し。

Lian

3 months ago

9.0

It’s great location, a few mins walk distance from the Milan central station, metro.

Cons: The TV is not working in our room.

Munchae

3 months ago

10.0

조식이 맛있고 위치가 너무 좋다.

Cons: 없음

YUMIKO

3 months ago

6.0

駅から近く、わかりやすい場所にあった。

Cons: 洗面所&トイレのドアが完全に閉まらない構造で、見栄えは洒落ているが、音が室内に聞こえてしまう。

Ali

3 months ago

8.0

The location of the hotel is only around 7 minutes walk to the train central which makes it easy to reach. The staff are nice and helpful, AMR in the reception is really good person trying to help and guide There are many restaurants and cafes in the hotel street

Cons: All good

Monia

3 months ago

7.0

Posizione perfetta per chi arriva dalla stazione centrale dei treni. Buoni i sevizi offerti

Cons: Da migliorare un po' la pulizia delle camere

KYOKO

3 months ago

9.0

朝食が充実している。お部屋の冷蔵庫の飲み物が無料。ロケーションがいいが静か。バスタブがあったので、筋肉痛を癒す事ができた。リクエストに臨機応変に対応してくれた。特にチェックアウト後荷物を預けて外出したが、猛暑で熱中症気味になり、早めにホテルに戻り、荷物を受け取る前に休憩したいと申し出てバーでエスプレッソを注文したら、氷たっぷりの水を一緒に出してくれた心遣いがとても嬉しかった。また泊まります。

Cons: ミラノ全体の宿泊料金が爆上がりしてるので、ある程度覚悟してたけど、前回より値上がりが大きくて宿泊期間を短縮した。

Vanslas

3 months ago

8.0

Good location ans staffs were great n helpful!

Amornwan

3 months ago

8.0

Fábio

3 months ago

10.0

Xavier

3 months ago

7.0

Établissement calme et propre.

Cons: Disposition dans la chambre compliquée, je me suis heurté plusieurs fois à la décoration (séparateurs métallique) par manque de place dont une fois sérieusement à l’épaule. Proximité de l’ascenseur un peu bruyante avec le placard menage juste à côté.

Giancarlo

3 months ago

6.0

Posizione, staff...

Cons: Rapporto qualità prezzo....non è ASSOLUTAMENTE un 4 stelle....nemmeno lontanamente

Evelina Pavlidou

3 months ago

9.0

The location was great very close to the central station and the superior room was very comfortable and clean!

Cons: Nothing!

Roam31468141623

3 months ago

10.0

The hotel was fantastic, the rooms were beautiful, the service was excellent, and the staff were friendly. I am very satisfied.

Candelaria

3 months ago

10.0

La calidez del personal de recepción. La ubicación muy práctico cerca de la estación de tren y del metro. La habitación era muy linda, práctica y limpia.

mijeong

3 months ago

10.0

조식도맛있고 숙소시설도 좋았어요 역하고도 가꺼웠어요 무료 물과 음료까지 좋았어요

Cons: 별건아니지만 침대가ㅜ좀 높더라구요

Emmanuel

3 months ago

8.0

Paulo R L C

3 months ago

10.0

Foi uma estagia maravilhosa….

Dominique

3 months ago

10.0

Emplacement près de la gare et de la station de métro Chambre spacieuse, calme et confortable Super petit déjeuner

Cons: Rien à signaler

Michael

3 months ago

10.0

Janice Marilyn

3 months ago

9.0

It was very central. Really near central railway station and metro. Lovely breakfast. Very comfortable bed. Very clean and very quiet Staff very helpful and friendly. Happy hour great. Could almost substitute for dinner with the free buffet

Cons: Lift a bit small but really that’s being pernickity

Amanda

3 months ago

9.0

Super close Milan central, rooms are massive. Breakfast was a really good selection. Couldn’t hear any noises from outside or other rooms. I would stay here again if in Milan great value for money.

Cons: The mattress was very hard.

Serena

3 months ago

10.0

Hsu

3 months ago

8.0

房間大早餐豐盛

Cons: 加床的床不好睡

Petra

3 months ago

10.0

Zimmerausstattung. Upgrade erhalten mit kostenlosen Softdrinks

Cons: Es war alles super!

Pauline

3 months ago

8.0

Excellent breakfast

Ayako

3 months ago

9.0

スタッフの方、皆さんがいい人！朝ごはんも良かったです

Cons: できればUSBポートがあると良かったです

simone

3 months ago

9.0

OANH

3 months ago

8.0

Lidia

3 months ago

10.0

Conforto e localização perto da estação

Anna

3 months ago

7.0

joselito

3 months ago

9.0

Location, decent size room with good AC, and all the staff(different) consistently shows genuine hospitality and willingness to help with question or assistance. In our case, we have to leave our backpacks since our room is not ready and they leave messages for the next shift until we got our luggages late at night(airline lost our luggage).

Cons: none

Teresa

3 months ago

8.0

Magdalena

3 months ago

9.0

Enkelt att ta sig till hotellet från tågstationen.,

RAMON

3 months ago

9.0

La ubicación, muy cerca de Milano Centrale. Y fuera del barullo del Duomo. La habitación con un AC estupendo (había ola de calor en Milán).

Cons: Nada.

Barbara

3 months ago

10.0

Die Unterkunft ist für Reisende mit dem Zug sehr ideal, der Empfang war freundlich und zuvorkommend. Zu unserer grossen Freude, bekamen wir die beiden Zimmer im Haupthaus und dazu erst noch ein upgrade! Die Zimmer habe unsere Erwartungen übertroffen.

Cons: Alles war bestens!

marchesano

3 months ago

10.0

Guilherme

3 months ago

10.0

This is my fourth time at the hotel. Service is always good. Breakfast is excellent.

Cons: Nothing

Hua

3 months ago

6.0

地理位置和早餐

Cons: 前台接待一个老伯带黑框眼镜对中国人一点不友好，连住四晚只有最后结账才见笑脸。洒店地理位置优越，早餐品种多，但房间里的mi吧免费饮料喝完没人补货，告之前台要求补水摇头说N0

Jana

3 months ago

8.0

Cynthia

3 months ago

5.0

Close to restaurants

Cons: We had to check in and walk across the street to a different location for our rooms. For cocktails or breakfast we had to go back to main hotel for those services. This was not disclosed when we booked months in advance. The price did not correspond to the quality of the hotel especially in a city like Milan.

Adam

3 months ago

9.0

Thanittha

3 months ago

10.0

Maleta

3 months ago

8.0

Francesco

3 months ago

7.0

Alexandru

3 months ago

9.0

James

3 months ago

10.0

Elizabeth

3 months ago

8.0

Poo Neo

3 months ago

10.0

Location - fabulous , 7 mins walk from intercity train station, manageable with large luggages and 1 min walk to central train station. Breakfast - excellent with a variety of sweet and savory . Staff - excellent service . Extra - mini bar (still and sparkling and soft drinks ) is free !!

Cons: Room is a little small.

Hiro

3 months ago

3.0

立地と朝食

Cons: 水回りの衛生環境が悪い。下水の匂いが酷く苦痛だった。

Engineer_Bob

3 months ago

10.0

My wife & I stayed here with another couple (all of us early 70s) for five nights in May 2026. We chose it based on a recommendation in Rick Steves' travel book and were very pleased with our stay. It's on a relatively quiet street a few blocks from the central station, so it was easy to get everywhere we wanted to visit by metro or regional train (besides local sightseeing we took day trips to both Lake Como & Lake Maggiore). We stayed in the hotel annex building across the street; our rooms looked just like the photos on their website and were clean & well maintained. All of the staff we encountered were very friendly & helpful. Our rate included a very good breakfast buffet, and the hotel's free WiFi worked very well in our room.

WENPU

3 months ago

10.0

mini bar for free

Yves

3 months ago

10.0

shay

3 months ago

9.0

מיקום, מזגן

Andgim83

3 months ago

4.0

Rose

3 months ago

6.0

Iiro

3 months ago

7.0

Lähellä juna-asemaa ja mukava henkilökunta.

Cons: Ei kovin valoisa huone.

Michela

3 months ago

9.0

susanaA5928FP

3 months ago

10.0

This small hotel in Milan really checked all the boxes for our two night stay recently. It is easily walkable from the train station as well as the Metro stop. Our room was quiet and comfortable. The bathroom was huge, with a large bathtub and shower. What really stood out though was the front desk staff. They were very helpful, giving us directional advice as well as making a dinner reservation for one of our best dinners in the three week trip in Italy. Excellent!

Żaneta

3 months ago

10.0

Wspaniały hotel. Obsługa na najwyższym poziomie. Pani Polka na recepcji zrobiła nam dzień :) Hotel zlokalizowany bardzo blisko dworca głównego i stacji metra. Możliwość bezpłatnego zostawienia bagaży przed zameldowaniem. Byliśmy rodziną 2 + 1 i bardzo miło wspominamy ten pobyt.

Jimmy

3 months ago

9.0

Fábio

3 months ago

10.0

Limpeza excelente.

Michele

3 months ago

9.0

Close to Central train station and restaurants.

Ismael

3 months ago

10.0

Kaba

3 months ago

7.0

valentinj248

3 months ago

10.0

I spent one week in this hôtel in June 2026 in order to visit Milan and the area. I can tell only very good things about the hôtel. The staff was very friendly, smiling, and give you some good adresses of restaurant, and places to visit. The rooms were very clean, spacious, and the breakfast was full of variety. I can just recommend this hôtel at 100% if you want to spend a few time in Milan.

Odyssey63281612070

3 months ago

10.0

The accommodation was clean, cozy, and perfectly located. I spent a great time with my friends and would happily come back.

R.F.72

3 months ago

9.0

Ottima posizione. Colazione top

Olha

3 months ago

9.0

Abdul Kader

3 months ago

8.0

Thé stuf

Cons: Nothing

Francis

3 months ago

10.0

M. Stu.

3 months ago

9.0

3 Gehminuten vom Hauptbahnhof, 3 weitere zur Tramlinie 1. Preis-Leistung top. Kostenloses Wasser und Süssgetränke in der Mini Bar.

Cons: Einige Details könnten verbessert werden, aber für den Preis tip top.

Girolamo

3 months ago

9.0

roger

3 months ago

10.0

Location to train station and being able to leave luggage on site before and after check in. Breakfast was good.

Cons: Nothing

katiuscia

3 months ago

7.0

fp

3 months ago

8.0

vito

3 months ago

10.0

sehr gute Lage, das Personal sehr freundlich sehr sauber

Valentyna

3 months ago

9.0

Quintana Mazepa

3 months ago

10.0

Viana

3 months ago

9.0

Ótimo custo-benefício. Café da manhã muito bom e quarto grande e confortável.

Cons: Nada.

Denise

3 months ago

8.0

really nice room..... breakfast was excellent, staff friendly and helpful.

Cons: We arrived a day early because of a rail strike. There was a misunderstanding about this. Treatment on arrival was really bad, but the following night was excellent. Andrea was particularly helpful.

Shoko

3 months ago

10.0

Jonguk

4 months ago

7.0

역과 엄청 가까워서 피곤했는데 금방 도착해서 쉬었습니다. 가격에 비해 조식도 잘 나와요

Cons: 에어컨이 좀 오래된 것 같습니다. 생각보다 덜 시원했고 천장에 달린 실링팬이 작동하지 않았어요.

John

4 months ago

9.0

Close to the train

Cons: Witnessed a theft inside the hotel lobby. Small bed

Rob Boland

4 months ago

10.0

Breakfast was incredible. The room was clean and comfortable. The staff were friendly and helpful. The location was excellent.

Cons: There were no negatives.

paola

4 months ago

8.0

posizione comodissima vicina alla Centrale e pulizia della camera, gentilezza ed efficienza dello staff

Cons: non è insonorizzato, quindi si sentono gli altri ospiti di sopra, il bagno andrebbe un poco rinnovato

Inas

4 months ago

10.0

Location - staff - rooms -breakfast

Cons: ————

Giuseppe

4 months ago

8.0

MarianaRFB

4 months ago

6.0

A localização é o único ponto poaitivo

Cons: Quarto quente. Ar não gelava. 2 funcionários tentaram arrumar e nada. Fui cobrada 15 euros a mais pelo café da manhã. Se não prestasse atenção, nunca iria saber. Tiveram que me fazer a decolução. Preço não condiz.

Michael

4 months ago

8.0

Fantastic location near train station, friendly staff

Cons: None

Jimmy

4 months ago

9.0

danlmart

4 months ago

8.0

Nice basic room in a decent location near the train station. Staff was pleasant and helpful. Breakfast was excellent, my wife really liked the fresh carrot juice. Well worth the price for a moderate priced hotel.

Sumeth

4 months ago

10.0

David

4 months ago

5.0

Excelente ubicacion Muy cerca de la Milano Céntrale y de la plaza donde sale. Los buses hacia los aeropuertos

Cons: El ruido entre las habitaciones El vecino de la habitación contigua pasó una noche entera con el televisor encendido y fue imposible dormir Se deben aislar mejor las habitaciones

Paul

4 months ago

9.0

HASAN

4 months ago

7.0

Brenda

4 months ago

10.0

Location, breakfast, staff

Cons: None

Trki

4 months ago

2.0

قريب من المحطه هذا الموقع اللي يشفع له غيره والله سيء مايستاهل

Marlis

4 months ago

5.0

Die Unterkunft lag zentral am Bahnhof, das Frühstück war gut , das Personal freundlich.

Cons: In der Dusche gab es nur ein Vorhang, das Badezimmer wurde unter Wasser gesetzt. Es gab Schimmel in den Duschecken und an der Decke. Das Bettzeug und die Handtücher teilweise löcherig.

Hideaki

4 months ago

8.0

ミラノセントラル駅から近い部屋が清潔朝食が良いメールの対応がフレンドリーで適切

Cons: 季節にもよるだろうがやや値段が高め

Patricia

4 months ago

10.0

Katharina

4 months ago

8.0

giorgia

4 months ago

8.0

Camera ampia e ottima colazione

Kenan

4 months ago

10.0

Özellikle personeller çok güler yüzlü ve yardımseverdi. Kesinlikle güvenle önerebileceğim bir tesis. Oldukça temizdi odalar.

Bakhurskyi

4 months ago

9.0

maria paz

4 months ago

9.0

Limpio y muy bien ubicado

Cons: Muy bien estrechas las habitaciones y la cama matrimonial eran 2 colchones juntos lo que resulta incómodo

Jesús Alberto

4 months ago

8.0

Peera

4 months ago

9.0

The hotel is not far from central Milan station

kiro

4 months ago

10.0

Nice location, close to train station. The hotel is clean, quiet and the facilities is in good condition. The staff is friendly and helpful.

Cons: The shower temperature is not stable, could be better but acceptable

Jody

4 months ago

8.0

Dina

4 months ago

10.0

Все прекрасно. От вокзала минут 5 пешком, станция метро еще ближе, тихая улица, удалось отлично выспаться. Завтрак с 7 утра, очень хороший)) в номере есть все необходимое, плюс удобный матрас и просторный санузел.

Cons: Такого не было.

paula

4 months ago

8.0

Muy bien ubicado de metro y estacion sobre todo si te vas a mover Muy buen desayuno Pese a que el hotel esta bastante pasado de moda ( ochentero) funciona bien y muy buenas instalaciones e iluminacion en el Bañomque muy amplio La pieza bien pero dado que la ventana es muy pequeña es oscura y hsy que prender la luz en el dia Hay cafe , agua y galletas en recepcion lo que se agradece En general muy buens experiencia pero sugiero hacer up grade en ascensores , pasillos y habitaciones

Esther

4 months ago

7.0

Das Personal war freundlich und hilfsbereit. Das Hotel war sauber. Das Hotel liegt sehr nahe beim Bahnhof und den öffentlichen Verkehrsmitteln. Es gibt viele gute Restaurants in der Strasse.

Cons: Die Räumlichkeiten (Gänge, Zimmer, Frühstückssaal) sind eher eng und etwas in die Jahre gekommen (abgenutzt).

Maricris

4 months ago

9.0

Location

Cons: None

Riette

4 months ago

9.0

Location, bag drop off while exploring before check in and room was very nice.

Leticia

4 months ago

10.0

La atención siempre

Stefano

4 months ago

8.0

Das Hotel ist gut gelegen: Man ist schnell am Bahnhof, aber auch im Zentrum. Unser Bikes konnten für die Nacht sicher abgestellt werden, wenn auch leider nicht im Trockenen. Das Frühstück liess keine Wünsche offen und auch glutenfreies Brot war selbstverständlich vorhanden. Die Bar bietet umfangreiche Möglichkeiten für Aperitivi an

Cons: Mein Einzelzimmer war nun wirklich sehr klein, und das Fenster liess kaum Tageslicht hinein. Dafür war es allerding wunderbar ruhig – vom Rauschen der Klimaanlagen abgesehen.

Arni

4 months ago

7.0

Arni

4 months ago

7.0

Whitney

4 months ago

9.0

Very close to the Stazione centrale while feeling quite safe. Staff was very friendly & kind

Tan

4 months ago

5.0

Location

Cons: Clean

Helen

4 months ago

10.0

Very friendly staff on reception who gave me recommendations for places to eat in the evening. The hotel room had aircon which was welcome in the heat. The buffet in the bar was also good value. Breakfast was fantastic especially the cappuccino. I would definitely recommend Hotel Berna and hope to return next time I am in Milan. The hotel is 5 mins from Central station and metro station so it was easy to get into the centre of Milan and airport.

Cons: Nothing.

Jill Ann

4 months ago

10.0

Ludmila

4 months ago

8.0

The location is super convenient if you need to be close to Milano Centrale, as it is really just around the corner from the station. I booked the Annex building, but was upgraded to the main building, so that I could enjoy the breakfast without any hustle. The room was nicely decorated in a traditional style, big enough for one person, and had a comfy bed. A candy on the pillow is always a very sweet touch 😊 I had a breakfast very early in the morning and it was ok, but probably may get crowded at the peak hours, as it is not big. The breakfast selection and the quality was excellent, and coffee service really fast and friendly.

France

4 months ago

10.0

Tout est parfait dans cet hotel. Propreté irréprochable, service exceptionnel, literie de qualité et copieux petit déjeuner. À 5 min de la gare de train.

Cons: Rien

Gary

4 months ago

10.0

Excellent hotel, comfortable and quiet, great breakfast choice. Two minutes walk to Milan Centrale for trains and Metro. Lots of really decent restaurants in the street which was surprising, but really good

Cons: Nothing

Cobey

4 months ago

10.0

Oluyemisi

4 months ago

2.0

Bilgehan

4 months ago

10.0

marco faro

4 months ago

7.0

Kristian

4 months ago

8.0

giuseppe

4 months ago

5.0

X

Cons: Stanza senza bidet e che il Building dove stavo era staccato dalla struttura

Daniela

4 months ago

9.0

Limpeza, localização próxima à Estação Central e funcionários atenciosos.

Cons: Banheiro muito pequeno, mas reformado, então compensou.

GRACIELA ALICIA

4 months ago

9.0

QUE HAY EN LA RECEPCION CAFE GALLETITAS Y AGUA 24\7 EL PERSONAL EL DESAYUNO

Cons: QUE NO HAY MOSQUITEROS EN LAS VENTANAS FALTA DE ARMARIO COLCHONES MUY DUROS.....

Sally

4 months ago

10.0

Suzan

4 months ago

10.0

It was absolutely perfect , staff , rooms , couldn’t ask for better

Antonio

4 months ago

9.0

Posizione vicinissima alla stazione centrale; staff cordiale, camera in foresteria ma in pratica allineabile ad un 4 stelle

Cons: nulla

Vera

4 months ago

10.0

Lucy

4 months ago

9.0

Great location for the train station. Friendly helpful staff. Great breakfast

Leticia

4 months ago

10.0

bjmarquis

4 months ago

10.0

We chose well in selecting Hotel Berna for our Milan adventure. The hotel is just steps from the Metro entrance and the main railway station, so it worked perfectly for our arrival, departure, and getting around the city. The breakfasts were robust...everything we wanted as Americans who like big breakfasts to get us started. The room was clean and efficient, and the front-desk staff pleasant and knowledgeable. We would return here in a heartbeat.

Enrico

4 months ago

9.0

Tutto

Cons: Niente

Bruno

4 months ago

10.0

Addong

4 months ago

9.0

交通地點的方便性

Cons: 價格

Pnina

4 months ago

10.0

Отличная гостиница,хорошее месторасположение,очень близко к железнодорожной станции,вокруг ресстораны и кафе,очень хорошее обслуживание :особенно нам помогли во всем Абед и Андрейя чем очень им благодарны...Очень советуем побывать ....❤️

Irina

4 months ago

10.0

Все

Anns

4 months ago

10.0

Gina

4 months ago

10.0

Close to the train station and metro. Lovely staff and great breakfast.

Amanda

4 months ago

10.0

Large spa bath, excellent location and free minibar. Room was large for Milan with a great variety breakfast, one of the best I’ve ever had. So close to central and subway stations.

Cons: N/A

Elena

4 months ago

9.0

Endo

4 months ago

10.0

スタッフの愛想がとても良く、新婚旅行ということもあって部屋を無料でアップグレードしてくれました。ホスピタリティに感謝です。また早朝のチェックアウトだったので、朝食ボックスを渡してくれたので有り難かったです、(クロワッサン、ヨーグルト、果物、クッキー、水など) ミラノ中央駅から徒歩5分くらいで明るい通りなので夜10時に周辺を歩いても危険なことはありませんでした。

Cons: 特にありません。

中富

4 months ago

7.0

P8320NDgiorgiob

4 months ago

2.0

I had to cancel my stay due to a documented cancellation of my international train connection and contacted the hotel approximately 8 hours before check-in and requesting either a cancellation or at least a postponement of the reservation for next day, with price adjustement. Even Booking.com, through which the reservation was made, agreed that the cancellation should be accepted without penalty. Despite this, the hotel refused any flexibility or reasonable solution. What is even more disappointing is that they charged not only the full room rate, but also some taxes, and even breakfast for a stay I was physically unable to reach because of circumstances entirely outside my control. This demonstrates a complete lack of customer care and understanding toward international travelers facing genuine transport disruptions. Policies are one thing, but basic fairness and professionalism should matter too. I would strongly advise future guests to think carefully before booking with a property that treats customers this way.

Shiusu

4 months ago

9.0

JOHN

4 months ago

8.0

Ariztimuño

4 months ago

10.0

Excelente ubicación, muy cómoda la habitación, el personal muy amable

Alicia

4 months ago

9.0

Francesco

4 months ago

5.0

Mimi

4 months ago

4.0

The only redeeming factor about the experience was the staff and the breakfast- both were fabulous.

Cons: I arrived after a long travel day and was looking forward to a hot shower. Sadly the hotel had plumbing issues and no water was available in the sink or shower. When it finally returned, there was only cold water. The reception desk was sympathetic, but I fault the management for not offering some type of compensation for the inconvenience. At a 4 star hotel, I expected a more luxurious experience. The price of the lodging far exceeded the amenities. As an aside, the ride to the airport was 140euros- next time I will stay at the Sheraton at the Malpensa airport.

Anne

4 months ago

10.0

Josiane

4 months ago

8.0

A proximidade com a estação ferrovia

François

4 months ago

8.0

Accueil

Cons: Chambre bruyante

Lewis

5 months ago

6.0

Close to the train station, nearby restaurants

Cons: Poor WiFi with it constantly dropping out Considering the room rate and a four star rating it was rated a 4 out of 10

Stoychev

5 months ago

9.0

Maria Heloisa

5 months ago

8.0

grilo

5 months ago

10.0

Ting-Hsuan

5 months ago

4.0

早餐選擇樣式可以

Cons: 前台人員服務態度

Ursula

5 months ago

8.0

ein sehr netter Barmann und ein äusserst grosszügiges happy hour-angebot! GRAZIE

Olena

5 months ago

10.0

Отношение персонала, всех людей которые встречают нас на стойке регистрации, в ресторане и отличная уборка номера. Местоположение идеальное. Завтраки отличные. Отдельное спасибо всем кто готовит и подает .Номер достаточный и удобный

Cons: Всё было отлично

YIHONG

5 months ago

10.0

Tamás

5 months ago

6.0

Location, close to the central train station and metro station Comfortable room, free of charge minibar Pleasant breakfast

Cons: One of the staff member, a male receptionist was particulary rude and arrogant during the check in process, this is unacceptable even if he does not "like" the guest, later on he doesn't even say hello. The bathroom was moldy in our room in the annex.

Ottaviani

5 months ago

9.0

karen

5 months ago

8.0

Loreto

5 months ago

9.0

Excelente ubicación y personal muy amable. Habitación amplia

Walter

5 months ago

10.0

Quiet, comfortable room. Excellent location. Splendid breakfast

Cons: Nothing to dislike

Mirjana

5 months ago

5.0

Baldisseri

5 months ago

9.0

The breakfast was amazing and in the evening, if you order a cocktail, they provide antipasto, pasta, frittata and cheese and fruit. The hotel was so clean! They took good care.

Sirett

5 months ago

8.0

Close to trains,and good restaurants. Room standard.

Cons: Nil

Cyndi

5 months ago

9.0

The location near the train station was very good for our quick stay.

m4ti666

5 months ago

10.0

- Pani z personelu mówiła po polsku :) - pyszne śniadania i duży wybór, jedne z lepszych, które udało mi się jeść we Włoszech! - skromny barek z napojami ale za to darmowe i codziennie uzupełniane :) - pokoje czyste, woda w łazience schodziła bez żadnego problemu - bardzo dobra lokalizacja blisko metra i dworca głównego - dwie poduchy i wygodne łóżko - ogólnie 10/10

Cons: - wszystko było super :)

William

5 months ago

10.0

Liked the accessibility and staff attitude

Cons: N/a

kwrigh432472

5 months ago

8.0

Hotel Berna, a perfect location, great for shuttle from airport, railway and metro, plenty of food options at station and around. I took a single room, was comfortable. Staff helpful, I lost my medication but they directed me to a pharmacy at the station and crisis averted. Restaurants around of varied quality, best food around the corner - Atlantic. Poorest food next door, on left of Berna but good service, good house wine and limoncello on the house, so you decide!

Dean

5 months ago

9.0

Everything went well from checkin to checkout.

Cons: All good.

YI CHUN

5 months ago

9.0

Dyfed

5 months ago

8.0

Brilliant location

Cons: N/a

Diane

5 months ago

9.0

DAISUKE

5 months ago

10.0

スタッフの対応が素晴らしく、拙い言葉でも汲み取っていただいたルカさんには感謝しかありません。朝食時もスタッフの方がとても明るく接して頂き楽しかったです！再度訪れたいと思いました！ありがとうございます！

TAKAFUMI

5 months ago

10.0

Eimear

5 months ago

9.0

Ivana

5 months ago

10.0

MASAKO

5 months ago

9.0

rafungell

5 months ago

9.0

역에서 가까웠고 객실도 크고 조식도 맛있었어요 냉장고에 탄산수 3병 콜라외 음료 무료입니다

Cons: 크게 없습니다 카펫이라 먼지가..

Laura

5 months ago

7.0

Yanzhi

5 months ago

10.0

Close to Milan Central station, metro Lines 2/3, and quiet.

Borislava

5 months ago

10.0

TATSUYA

5 months ago

10.0

Matteo

5 months ago

10.0

Lovely old fashioned hotel, with exceptional customer service, and located in a very convenient position.

Ann Elizabeth

5 months ago

9.0

We chose Hotel Berna based on good reviews and convenient location to Milan Centrale train station. As we were also traveling in the area, I had reservations for two nights, one on either end of the week's Italy travels. The staff were very welcoming and hospitable and held my large suitcase for a few days while we traveled by train to Cinque Terre and Lake Como. It was nice having complimentary water and soft drinks in the refrigerator and the bathroom was comfortable and well lit. Both nights our rooms were near the elevator, but it was quiet. Our last night at Hotel Berna was the end of an 18 day trip across 3 countries. Coming back to Hotel Berna felt like we were coming back to family. We will definitely come back when back in Milan.

Cons: The elevator is small, but we find that to be true all over Europe. Granted we had two large suitcases and backpacks, but we managed by taking the lift up separately.

valentina

5 months ago

7.0

Pulita e vicinissima alla stazione. Upgrade gratuito al check in

Cons: Ingresso datato

Brigitte

5 months ago

9.0

julen

5 months ago

7.0

El baño

Cons: La cama,

Huey-Ling

5 months ago

9.0

William

5 months ago

9.0

Location near Central train station. Nice neighborhood too. Desk personnel good.

Cons: A bid aged and showing it. Tub clean but tile had some mildew.

Diāna

5 months ago

10.0

Galia

5 months ago

8.0

265trevore

5 months ago

10.0

The hotel was clean, and comfortable in a very good state of decoration. Tasteful subtle lighting in the corridors. It is conveniently situated. Bed was good and bathroom was sensibly sized. Good powerful shower. Staff all very smartly turned out. Also very polite and patient. I heard one very politely dealing with a demand for a refund for some odd reason. Breakfast was an impressive layout. If I am in Milan again this would be my first choice.

anonimo

5 months ago

7.0

Posizione. Pulizia

Cons: La camera necessitava di una manutenzione per quanto riguardava pareti, bagno etc.

Patricia

5 months ago

10.0

Very quiet; great location

liu

5 months ago

10.0

房間很明亮，乾淨舒服，洗澡水壓及熱水穩定，整趟旅程唯一遇到mini bar免費，早餐種類多，離地鐵站近，離火車站也不遠

Cons: 淋浴空間比較小一點

Maria

5 months ago

9.0

Very nice location and comfortable room

Ornat

5 months ago

8.0

Konn87

5 months ago

10.0

Great hotel and location! Everything was great and the atmosphere was cauzy.I like the breakfast and the room.

katiey768

5 months ago

2.0

The hotel was very expensive and run down. It's in a dangerous part of town. There was a loud fight outside our window the first night of our stay. I didn't feel safe. I would not stay there again. The one was about 150 square feet in size and they charged $1000 a night.

Marie Pierre

5 months ago

10.0

Ryan

5 months ago

10.0

Fantastic location and great hotel overall

Cons: Nothing

Nicola

5 months ago

10.0

Amazing friendly hotel... perfect location, comfortable beds, breakfast selection and coffee fabulous... will be returning..

Sendy

5 months ago

9.0

stefano

5 months ago

9.0

KAHORI

5 months ago

10.0

駅から近く、朝食も美味しかった。部屋は綺麗で1人で泊まるには充分な広さでした。

Joon Soo

5 months ago

9.0

Polina

5 months ago

10.0

I highly recommend Hotel Berna for your stay in Milan. It’s conveniently located next to Milano Centrale and Metro. You can walk to Duomo/City Center in 30 min or take public transportation. The hotel is very comfortable, nicely remodeled and safe. Staff is friendly and accommodating. This was my favorite stay in Milano Centrale neighborhood and this now is my go-to when I return.

Giorgia

5 months ago

9.0

Las personas, en casi su totalidad, muy gentiles, atentos y dispuestos; un agrado. Muy buen desayuno tambien!

Cons: Un caso especifico con una persona del personal de limpieza; agresiva, fuera de lugar.

E3493LLscottw

5 months ago

10.0

Lovely place and so close to the Milano Centrale! Just make sure to book directly with the hotel and none of the many “hotel.com”- type of websites out there who do not offer ANY refunds for changes.

jacki

5 months ago

8.0

D'Isabella

5 months ago

8.0

Ottima la posizione ad un passo dalla stazione centrale,colazione ottima ,stanza ben organizzata con anche acqua e bibite ,ottimo che si possa entrare ed uscire a qualsiasi orario anche di notte

Cons: Il check in alle 15 é un po' troppo tardi , soprattutto per chi arriva la mattina presto a Milano ,dopo tante ore di treno la notte ,verso almeno le 12 sarebbe già meglio

Marsico

5 months ago

10.0

Café da manhã

Cons: Quarto pequeno

Tamar

5 months ago

5.0

Cons: החדר היה ישן מחייב שיפוץ פן לשיער שבור היה ריח של ביוב לחצן של השרותים לא פעל רק אחד היה תקין

Sergiy

5 months ago

10.0

Andrea

5 months ago

8.0

Riccardo

5 months ago

8.0

Camera spaziosa, colazione fantastica, posizione strategica, tutto ok!!

Cons: Odore in camera di disinfettante o qualche detersivo un po troppo invadente.

Anne

5 months ago

7.0

David Quelle

5 months ago

5.0

freundliche Personale, Zentrale Lage, sehr großes Badezimmer

Cons: Das Bad ist sehr groß, dafür ist das eigenliche Zimmer klein, und das Fenster auch klein. Der Aufzug ist sehr klein(passt aber ein Großkoffer), und der Flur ist eng. Wichtiger Hinweis: Verwenden Sie während des Duschens kein Wasser an anderen Stellen, da dies die Duschwassertemperatur erheblich beeinflusst. Das Spülen der Toilette lässt die Duschwassertemperatur stark ansteigen und birgt Verbrühungsgefahr. Instantkaffee und Kaffeesahne im Zimmer werden nicht immer nachgefüllt.

gms555

5 months ago

4.0

Great location, clean and reasonable value. Room quite dated but ok. However the stay was ruined by an air con system that was deafening all night. This turned out to be a known issue and only solved by turning it off at the fuse box!! - not telling your guest resulted in zero sleep first night!! Great breakfast, walk to station, lots of dining options nearby. A simple issue spoils the whole experience.

Aniko

5 months ago

9.0

Nähe der Milano Centrale

Cons: Aussicht, Licht

Lingwei

5 months ago

9.0

Jacques

5 months ago

8.0

Irina

5 months ago

10.0

Alp

5 months ago

8.0

Konumu, personel misafirperverliği iyiydi.

Cons: İç mekanlar yenilenmeli.

Patrick

5 months ago

10.0

Staff very friendly and personable. Offered suggestions for restaurants and activities.

Jean-Paul

5 months ago

9.0

Da localisation et son petit déjeuner

Zhyldyzbekov

5 months ago

10.0

cecilia

5 months ago

10.0

Gentilezza dello staff, colazione

Mariam

5 months ago

9.0

Javier

5 months ago

10.0

La ubicación del hotel es perfecta; cerca de la estación y del centro de Milán. El hotel, de decoración vintage y muy bien mantenido. Muy limpio, tanto en los espacios comunes, como la habitación. El desayuno sin dudas fue lo mejor: super abundante, variado y de excelente calidad. La atención del personal es super profesional y atenta. Sin ninguna duda, volvería a alojarme en este hotel y lo recomendaré a quien viaje a Milán.

Cons: No encuentro nada que no me haya gustado.

Nazha Daoud

5 months ago

10.0

Localização.

Adam

5 months ago

8.0

Miriam

5 months ago

7.0

Good location, great beds, clean but a view and breakfast could be better.

Cons: View and a breakfast, plus price was on a higher end

Marco Reito

5 months ago

9.0

Nadiege

5 months ago

9.0

Martine

5 months ago

8.0

Sergiy

5 months ago

9.0

MARCO

5 months ago

9.0

sergio

5 months ago

9.0

Excelente cafe da manhã Cama e travesseiros otimos Boa localização

Cons: Gostei de tudo

Steffen

5 months ago

8.0

Nieuwe kamer, uitgebreid ontbijt, prijs/kwaliteit

Cons: Geheel beetje verouderd en klassiek

Kasabova

5 months ago

9.0

Хотелът беше изключително близо до Centrale и до мястото, от където тръгваха всичките ни екскурзии. Персоналът - любезен и усмихнат. Стаите - чисти, с ежедневна смяна на кърпи и подреждане. Закуската вкусна, обилна и разнообразна.

Cons: -

EKATERINA

5 months ago

10.0

Literary everything was good. I do not often give high scores to hotels in Milano, but Berna is an exeption. Staff is efficient and customer oriented. I arrived, and 2 parcels, sent from Milano shops, were waiting for me at reception. Was checked-in earlier. Room had a tea pot, also water and cola for free in a fridge. Abundant breakfast (sia dolce che salato!). Reception's staff speaks several languages. На ресепшн работает итальянец, свободно говорящий на русском. Бесценно

Cons: Water is flooding a bit while taking shower

ASAKO

5 months ago

10.0

朝食が最高でした！たった15€で毎日日替わりのメニューでパンなどもとても美味しかったです。追加で依頼して良かったです。備え付けの電気ポット、ポットバスタブなど設備も申し分なしです。

Cons: バスタブのジャグジーが壊れていたこと。タオルの乾燥機が機能しなかったこと。

Sara

5 months ago

9.0

Ubicazione, pulizia, cortesia

5 months ago

9.0

LISA

5 months ago

10.0

ミラノ中央駅に近い。夜22時過ぎに空港からバスで着いて徒歩10分くらいでした。ひとり旅で夜の治安を恐れていましたが駅の周辺には警官がいたり、ホテルの近くにはレストランがあってお客さんがいたりしてなんとか無事でした。お部屋のドリンクは無料なのも嬉しかったです！

Cons: この立地、コスパ、スタッフさんの対応からすると申し分ないですが、強いてシャワーの排水が弱かったこと。水溜りになるのでお水を少量ずつ流す必要がありました。

Jelena

5 months ago

8.0

It is in the very beautiful street, walking distance from the Milan Central. It is an old building with charm. Employees are great and friendly ( Samir, lady at the desk). They serve free water, coffee and cookie in the corner in the lobby. We got room upgrade without extra payment. Also, breakfast is dissant.

Cons: the elevators are rather small but it is manageable.

Stephen

5 months ago

10.0

Great Hotel / lovely room / staff are very helpful.

Colfran

5 months ago

9.0

Ottima colazione con ampia possibilità di scelta. Posizione molto comoda per spostarsi. Camera ben insonorizzata. Abbiamo anche ricevuto un upgrade gratuito.

PEIYING

5 months ago

10.0

位置非常好，走路五分鐘就到車站員工也很親切，非常棒房間雖然比較舊，但是非常舒適乾淨

Cons: 完全沒有

f00471f6d79f739fd6e35d23007f458a

5 months ago

6.0

f02513ffd8f8704ae3479434893070cf

5 months ago

10.0

J'ai trouvé la chambre superbe, fonctionnelle, propre et confortable. L'hôtel est à 5min à pied de la gare. C'était parfait

c27172e9d766708ebae620923b9a9a26

5 months ago

8.0

Great location, excellent staff, comfortable room

c18d1898b4d572cf97e94e6dec693df8

5 months ago

9.0

65e96d0971b87144125055d9ff4219bd

5 months ago

10.0

Friendly helpful staff. Comfortable bed. Excellent water pressure in the sower.

900c587c4e95707ab82649c094357e25

5 months ago

10.0

98f5b286ab7f71dfdc910191b5755d1a

5 months ago

10.0

a00b7fd560fc70b81dc7e21690addb61

5 months ago

9.0

Comodità stanza

ecccaa43798373286e1bd565b68190a3

5 months ago

9.0

.

Cons: .

9afe51b3b457735c81d6feadf05abb07

5 months ago

9.0

7c5828c0a5c271a053707de58ef7a415

5 months ago

9.0

Kõik oli vastavalt ootustele. Ülihea asukoht.

f63a778b773573055ad91bea59b7e1cb

5 months ago

10.0

A toutes les qualités signalées, je rajoute l'accueil bienveillant et la sobriété intelligente des réponses aux questions formulées. Il est certain que je conseillerais cet hôtel pour l'ensemble des qualités mentionnées ci-dessus mais aussi pour sa position géographique, favorable à tous ceux qui se déplacent en métros, très proches de l'hôtel et accédant facilement aux différents cites importants de Milan.

6b4cba93ab5d7220208cc4356f60aed9

5 months ago

8.0

Freundliches Personal

Cons: Stornierungsablauf

ac88760b0ed67106e1118f0fb1e53d8e

6 months ago

9.0

The staff at the front at amazing! So friendly and helpful. The snacks throughout the day is a lovely touch too! The staff at breakfast are also incredible. So friendly, kind and helpful.

Cons: The cleaning staff do what I would expect of a 4 star hotel. You get complimentary drinks in the minibar and it was replaced once. It’s very random. We ran out of tissues a few times, the shower gel was finished without being refilled. Tea facilities were not replenished (we made tea in the room so used up the milk but the next day only the teabags were replenished). In a 4 star hotel would expect a bit better. Didn’t want to call reception that often to fix things.

bb93d1ad96187253960926faaf67c96f

6 months ago

8.0

0dc6cc4778ba7168fee1856b2755d790

6 months ago

10.0

Nous avons apprécié la proximité de la gare, l'accueil et nous avons été surclassés ! Merci

Cons: Rien, tout était ok !

6d935129441871674a52a1f44023e913

6 months ago

7.0

駅付近のロケーション

Cons: 部屋が狭い

587a69a097ae7193268952f57527de65

6 months ago

9.0

2ad1643745ba73f210acb067f48ede00

6 months ago

5.0

L’emplacement près de la gare et le petit déjeuner.

Cons: L’aménagement de la chambre : lit face a la porte et fenêtre au bout d’un petit couloir à l’arrière du lit. Fenêtre avec des barreaux, impression d’être en prison. La disposition de la chambre ne correspondait pas à celle en photo.

d30b70790190735884f99a2a141600f4

6 months ago

9.0

El trato de los empleados . Los pequeños detalles de la habitacion: tetera con infusiones y café, bebidas gratis y zapatillas de regalo.

b5f83c467ee373435e7aff878dcdc622

6 months ago

10.0

cdd3ed606807732173245d62a3d30e88

6 months ago

10.0

Iya9

6 months ago

8.0

I stay for one night, it was very good choise for me. Clean and cozy room, comfortable bed. Excellent location near Milano Centrale. Helpfull staff.

Cons: Hotel a bit dated.

Maya

6 months ago

7.0

Location was great

Cons: Value vs Quality could have been better

6 months ago

8.0

Fabiano

6 months ago

9.0

Iliyan

6 months ago

6.0

The staff is great! The receptionists were very welcoming and helpful. The service at breakfast (where you can order additional hot drinks like espresso) was excellent. 10 points to the staff!

Cons: There was no air conditioning! The room was very hot and we felt very uncomfortable. The windows had no nets, so as soon as we opened them lots of mosquitos flew in. Definitely not a 4-star experience! On a side note, whoever designed the bathrooms should find another job. A fairly large bathroom with a tiny shower enclosure, the liquid soap dispenser fixed to the mirror at shoulder height - what were they thinking?

Gevorg

6 months ago

9.0

Kathy

6 months ago

10.0

Great for short stay. Clean, friendly

Cons: Nothing.

Bogdan

6 months ago

9.0

Rio27

6 months ago

10.0

駅から近くて便利。室内ドリンクも無料でありがたかった。朝食も満足です。

Cons: 特にないです。

Armine

6 months ago

10.0

Vaida

6 months ago

6.0

Malonus registratūros ir pusryčių metu dirbantys darbuotojai.

Cons: Mūsų kambarys labiau priminė ligoninės palatą. Trys lovos ant ratukų... Langai neatsidaro. Gerai, kad tik nakvynei, nes arti Centrale stotis.

Kwan Sai

6 months ago

9.0

the room was spacious, just a few minutes walk from the Milan central station.

Sarah

6 months ago

9.0

neat to train station, metro

Eduardo

6 months ago

9.0

Maria Maddalena

6 months ago

6.0

Marisa Silvia

6 months ago

10.0

El personal excelente todos!! La ubicación es buenísima 300 m de Milano centrale y la Metro. Limpieza óptima. Muy recomendable!!

Cons: Sólo una cosa. Demasiado calor, pero No es culpa del hotel. Son disposiciones de la Comuna respecto a fecha inicio uso aire acondicionado frío.

Corina

6 months ago

7.0

Breakfast , staff, location, value for money

Cons: Room very hot. Could not set temperature to cool. I left windows open, and flies came in to the room, and bit me overnight

Zhyldyzbekov

6 months ago

10.0

Katia Cilene

6 months ago

10.0

Café da manhã maravilhoso

Magnus

6 months ago

10.0

Nära Milano Centrale (tågstationen), bara 5 minuters promenad. Rent och snyggt! Bra service och trevlig personal. God frukostbuffé!

Cons: Vattnet rann ut på golvet från duschen.

Akhil

6 months ago

8.0

Proximity to the city, and many eateries close by

Cons: Dusty vents, curtains.

Andrew

6 months ago

8.0

Location, staff, breakfast

Cons: Room 204. Air con not working. Shower door a bit broken. Toilet flush prone to sticking on refill.

Hotel Berna

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Quality Double or Twin Room

Breakfast Included

$400.00

Superior Double or Twin Room

Room Only

$370.00

Breakfast Included

$443.00

Superior Single Room

Room Only

$334.00

Breakfast Included

$361.00

Single Room - Annex

Room Only

$345.00

Breakfast Included

$377.00

Double Room - Annex

Room Only

$311.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00

11:00 AM

12 AM

3 PM

Hotel Policies

Reviews (5095)

Customer Reviews & Ratings

8.6 / 10

Sonia Paoloni

Joseph

Daniel Gustavo

ME

Lisa

Martin

Marianne

jhonatan

Emma

Faisal

Linda

gregorio

Kap

Ada

gold

Kap

Paul T

Mary

Kateryna

Marilyn

Wai chon

Abe

Kirsten

Tracy

Purifoy

Marat

Sueli

JOHN

Javad

Saida V

Robert

rola

Janice