Nothing

Cons: Dirty and dark

Alles war wunderbar, alles war schön. Das Hotel versetzt einen zurück in die Zeit der wunderschönen arabisch-andalusischen Kultur – eine Szenerie wie aus „Tausendundeiner Nacht“. Das Zimmer war sehr komfortabel und wir wurden sogar auf eine Senior Suite upgegradet. Besonders das Essen hat uns beeindruckt – es war in jeder Hinsicht perfekt und erfüllte alle Erwartungen. Ich danke von Herzen allen Mitarbeitern und hoffe, eines Tages wieder nach Fès zurückzukehren, um dieses Erlebnis zu wiederholen. Ich empfehle jedem, dieses Juwel zu besuchen.

Ich habe ein Zimmer im Palais Scheherazade gebucht. Der Ort ist ruhig, romantisch und wunderschön, aber das Beste daran sind die Mitarbeiter, insbesondere Mohamad. Er war großartig und hat uns von Anfang bis Ende geholfen. Er erzählte uns von der Geschichte des Riads und der Stadt Fès. Beim Abschied überraschte er uns mit einem wunderbaren Geschenk – einem marokkanischen Djellaba für mich und meine Frau. Vielen Dank, ich schätze alles, was er tut, wirklich sehr. Auch das Frühstück war abwechslungsreich und köstlich, was unsere Erfahrung noch schöner gemacht hat. Wir empfehlen jedem, dieses Riad wegen Mohamed auszuprobieren – diesem wunderbaren, herzlichen jungen Mann. 10 von 10 für dich, mein Freund!

Das Wetter in Fès ist wunderschön mit 28 °C und wir wohnen im schönsten Palast der Stadt. Alles atmet Glück – vom Gesang der Vögel über die Hintergrundmusik bis hin zum sanften Plätschern des Wassers aus einem zentralen Brunnen. Das Personal ist sehr herzlich. Der Außenpool sowie das Spa sind von bemerkenswerter Reinheit und bieten ein einzigartiges Entspannungserlebnis. Die Zimmer sind sehr komfortabel und wunderschön. Die Terrassen sind zugänglich, und das Panoramarestaurant bietet einen atemberaubenden Blick über die gesamte Medina.

Der Palast von Scheherazade gleicht einem Ort aus 1001 Nacht – ein Traum voller Magie, Geschichte und zeitloser Schönheit. Jeder Winkel erzählt eine eigene Geschichte, von den funkelnden Lichtern bis hin zu den duftenden Gärten. Das gesamte Team war unglaublich herzlich, und ich möchte allen von Herzen danken. Ein besonderer Dank geht an Mohamed, dessen Freundlichkeit und Professionalität diesen Aufenthalt unvergesslich gemacht haben. Er überraschte mich sogar mit einem wunderbaren Geschenk – einem traditionellen Hemd, das die reiche Identität von Fès widerspiegelt. Ein Moment, den ich für immer in Erinnerung behalten werde.

J’ai séjourné au Riad Shéhérazade et c’était une expérience magnifique. Le lieu est splendide, calme et apaisant. Nous y avons passé une nuit et j’aurais vraiment souhaité réserver pour une semaine ou plus, mais malheureusement le temps me manquait. Le petit-déjeuner était délicieux et varié, un vrai régal pour commencer la journée. Je remercie tout le personnel pour leur accueil chaleureux et leur professionnalisme, en particulier Mohamed qui a été exceptionnel. Cinq étoiles bien méritées pour vous , mon ami, et un grand merci pour le cadeau attentionné que vous m’avez offert. Je garderai de merveilleux souvenirs de ce séjour et je reviendrai avec grand plaisir.

Et fantastisk sted fuld af charme og ro. Personalet er altid smilende og hjælpsomt, og man føler sig virkelig velkommen. Spa-oplevelsen var afslappende, og maden var frisk og lækker. Jeg glæder mig allerede til at komme tilbage.

Es la segunda vez que regreso a este palacio, y la experiencia ha sido aún más mágica que la primera. La acogida es cálida y el personal sigue siendo muy atento. Las habitaciones son amplias y decoradas con un refinamiento único. El jardín y la piscina ofrecen un entorno idílico para relajarse. El restaurante nos volvió a sorprender con sus platos de sabores exquisitos. Cada detalle está pensado para que uno se sienta privilegiado. Un verdadero remanso de paz que recomiendo sin dudar.

This property is a gem and I come back a few times a year just to relax in beauty, luxury and quiet. Fes is my favorite destination in Morocco and this ryad is stunning and hospitable. Whenever I stay, I feel that I am returning home to be pampered by family who have missed me. Thanks so much for my stay and I wish that I didn't have to leave.

Tomamos una suite Junior y tuvimos la sorpresa de ser ascendidos a una suite Senior con todo el confort que ello conlleva. Lástima que solo pasáramos una noche, ya que al día siguiente teníamos que regresar a Francia. Todo es magnífico, todo es hermoso, y el clima nos favoreció con una temperatura de 30 °C durante el día. Cenamos junto a la piscina: los platos, desde los entrantes hasta el postre, fueron deliciosos. El masaje a cuatro manos en el spa es inolvidable y el personal es encantador.

Mis amigos me hablaron de su estancia en el Hotel Scheherazade & Spa con un estilo que encendió en mí una profunda añoranza por vivir, aunque fuese una sola noche, en los brazos de este palacio de ensueño. Al cruzar sus puertas, comprendimos desde la primera mirada que la belleza y el cuidado de cada detalle superaban con creces todo lo que había escuchado. Qué obra arquitectónica tan majestuosa, y qué jardín tan fértil, adornado con palmeras altivas y flores radiantes. Este lugar, con la magia de su hermosura y la poesía que lo envuelve, invita a soñar. Mi gratitud al equipo que nos recibió con tanta calidez, y un agradecimiento especial a quienes velan por la cocina, porque aquí cada instante se convierte en un deleite.

. Der Palais Shéhérazade & Spa ist ein wahres Juwel, eine Oase des Friedens und der Gelassenheit, in der die Zeit sanft dahinfließt. Die Zimmer sind sehr komfortabel und mit hochwertiger Bettwäsche ausgestattet. Das Spa ist ein wahrer Traumort, an dem man voll und ganz aufblüht. Das Gourmetrestaurant ist hervorragend, mit seinen köstlichen Tajines, die nach traditioneller Art zubereitet werden. Auch die Dekoration ist außergewöhnlich.

Gelegen bij de ingang van de Medina, bereikbaar met de auto, is dit paleis uit de 19e eeuw gerestaureerd door een vrouwelijke architecte met een uitstekende smaak. Het hele gebouw, met al zijn details, is authentiek en uniek in Andalusische stijl. Alles hier is gemaakt door de beste ambachtslieden van Fez. De kamers zijn zeer comfortabel. Het eten is gevarieerd en heerlijk. Het personeel is behulpzaam.

Voor de prijs die we voor onze kamer hebben betaald, kregen we de aangename verrassing van een upgrade naar een prachtige suite. Het personeel is zeer vriendelijk, gastvrij en altijd beschikbaar. De spa is een waar droomparadijs met diensten en voorzieningen van topkwaliteit. Onze oprechte dank aan al het personeel, en in het bijzonder aan Mohamed, voor zijn professionaliteit en vriendelijkheid.

Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025

This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.

Cons: Over our 5 day stay only had hot water a couple times, internet was intermittent in the rooms. Cleaning of rooms/towel replacement wasn’t frequent enough.

Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés

Mixed Feelings – A Beautiful Place with Disappointing Service We stayed at Palais Sheherazade for two nights, and while the property itself has undeniable charm and beauty, our experience was far from smooth. The hotel is grand and filled with details—it almost feels like its own little city. But instead of feeling welcomed and guided, we felt lost and overwhelmed. Navigating the Medina is intimidating, especially when you don’t know your surroundings. We got lost trying to find our way back, and a group of teenage boys suddenly approached us. While they clearly wanted to "help" for money, the aggressive way they came at us felt threatening. What made things worse was the lack of support from the hotel. There were several staff members just standing around doing nothing, and despite us clearly voicing our safety concerns, no one offered assistance. A simple walk from a staff member could’ve made a big difference, but we were left to fend for ourselves. Our room was stunning—luxurious and well-decorated. However, the exterior of the hotel seemed neglected. Overgrown trees, lack of maintenance, and a general feeling that the place is resting on its former glory instead of living up to it. It feels like a lot of flash without the service to back it up. To top it off, we booked through a travel agency that set everything up, and we weren’t thrilled with their part either. In the end, we decided to cut our stay short and left after two nights. This place has potential, but there’s a serious gap between the presentation and the actual guest experience.

I booked a room at the Sheherazade Palace with a great discount, but what amazed me the most was that it was a truly magnificent palace—like a rare masterpiece. The view was unlike anything I had ever seen in my life, breathtaking and mesmerizing. The architecture and ambiance made me feel like I was in a fairy tale, blending luxury with history in a way that left me speechless.

Palais Sheherazade is pure luxury in the heart of Fes. The architecture is stunning, with intricate tilework, carved wood, and a peaceful courtyard. Rooms are elegant, spacious, and beautifully decorated. The service? Flawless—staff go above and beyond. The food is authentic and delicious, and the rooftop dining is a must. The hammam and spa are top-tier, perfect for unwinding. If you want a mix of history, comfort, and first-class hospitality, this place is unbeatable. 10/10.

A magnificent palace of utmost beauty and elegance, located in the most beautiful district of the old city, with car access right up to its door. With its stunning aesthetics and the precision of its Andalusian-Arabic details, it honors the city of Fez and elevates it to new heights. Wishing you continued brilliance so that your palace remains a rare gem among historical palaces.

I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure.

This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.

Architecture

Cons: Cleanliness, no clear reception desk

There is an inner courtyard with a beautiful reflective pool and a wooden kiosk, typical of andalusian architecture. From the beautiful arches, detailed carvings above the archways, and the peaceful SPA– all of this makes this place so serene and magical ! The rooms are magnificent. They feature outstanding ornaments and decors in Andalusian style. Don’t forget to look up and pay attention to the wood ceilings. Pure marvel! This whole setting is just breathtaking! The SPA area is pretty cool. It’s a huge courtyard with a pool and arches. Looks unreal This was without any doubt my favorite hotel in Morocco The architecture and design are somewhat out of this world. Special mention to the delicious food we had in the rooftop overlooking the Medina.

Beautiful building , mosaic , tiles etc

Truly this is a gem in Morocco!

This place is a treasure!

Das Personal war Super nett hilfsbereit von allem Mohamed.

This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.

Je ne comprends pas comment se hotel est 5 étoiles c,est impossible

The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.

Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!

Riad avec un charme fou , magnifique restauration, lieu typique. Mais tous les à côté son « as been ». Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe. Un joyau à la dérive .

"Staying at this magnificent hotel was a delightful experience. The staff were exceptional, the food was delicious, especially on the third floor with its breathtaking city view. Thank you for this wonderful experience; I will definitely return to this gem."

Zero pulizia e zero servizio Non hanno personale. Colazione appena passabile

This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!

Good Location in Medina Very nice Breakfast Clean sheets

Cons: Charged 160 EURO for hamam & massage for 2 persons after saying there was a special discount for 80 EURO for the whole package Hamam was with no scrub substance - just a piece of cloth, room soap and plain shower Hamam & massage were performed by the cleaning lady and the lady at the reception :))) They offered no sleepers / we walked around bear foot from hamam to massage Air from the AC heater had a bad smell Dust all over the furniture in the room

This was a magnificent palace but today is a wreckage

This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.

The Riad is beautiful, delicate work on wood and marble all around the courtyard. The courtyard with pool and greenery is really something to marvel at. Very peaceful within the Palais. The view from the terrace is also beautiful. The staff was very kind. They prepared us breakfast super early whenever we had to leave for tours early. The food they served here was one of the best I've tasted in Morocco. The lamb couscous was to die for. It was a great stay. We loved it. I've traveled a lot and this was the best.

Cons: We waited 20 mins for check-in. There was no staff in sight. But other than that the stafc was there for us 24x7.

excellent service

From the moment I arrived, I was greeted with warmth and professionalism by your staff. The level of service I received throughout my stay was truly outstanding. Each member of your team went above and beyond to ensure that my visit was comfortable and enjoyable. The Riyadh Shahrazad Hotel is not just a place to stay; it's an oasis of luxury and hospitality. The attention to detail in every aspect of the hotel, from the beautifully appointed rooms to the exquisite dining options, is truly commendable.

I love the architecture of this majestuous palace. The service is excellent and the suite was magnificent. The restaurant is fantastic with the best moroccan food we ever had in a marvelous atmosphere. Loved every moment in this luxurious and spectacular palace.

This place is totally rundown. The service is poor, The food has a poor quality, The owner himself is rude and unprofessional. Don't go there. They charge 3 times higher for a bottle of beer.  The entire place including rooms needs a major left and repair.

Stayed three nights and was treated like royalty. Breakfast was fantastic and the one dinner we had was great too. Our room was clean and well supplied. Marcus was always available, friendly, and very helpful. His staff was helpful as well.

positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.

The building and decorations are breathtaking but the service it leaves much to be desired. We were a group of 7 included 2 couples. Our room was tiny and smelled humid but in the others couple room sheets wasn’t cleaned as they found dried semen on it before get in bed, also towels and robes where not clean. We decided to ate in the restoran inside the hotel but they came really late with our dinner and personally asked for a dish with beef and they send me lamb (it tasted like lamb very strongly and I’m allergic)

property was really nice. It was a lovely experience and I would love to go there again.

Cons: The atmosphere was very relaxing the staff were very helpful and very good and the food is excellent

This is the best place to stay in fez. The decor is better than any photo can show. The food is amazing and we had the greatest server, Mohammed. While we usually stay simple with our cocktails when traveling through Morocco we had mojitos here and they were fantastic. Definitely try the cous cous and chicken pastille. Yum yum

Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!

un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .

The splendid architecture, spectacular spa, outstanding comfort, excellent food and perfect service. The suites are beautifully decorated.

The staff was helpful.

Cons: The hotel isn't well-staffed, there is no receptionist or anyone who provides an orientation, we were made to pay up-front when we checked in (probably because they knew we would find another place to stay once we saw the entire place), the furniture and decor are run-down and in need of a refresh, the room was moldy-smelling and musty, curtains were ripped, etc. All the pictures make the place look amazing, but when you look more closely, you see the flaws.

The design, service and cleanliness

La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .

Impeccable architecture, it was beautiful. However the place needs lots of maintenance especially inside the rooms. Taps leak, shower switch ineffective, no showerscreens as the water messes the wholebat, not enough light in the room, window curtains broken, cupboards are just for looks, TV does not work, no room service, entry gates closed creating at odd times without other access to our rooms. No one attending phones or door bells. The list can go on... lots of workers and there are no one managing the hotel. It is very unfortunate, we regretted staying at this place.

Cons: Beautiful architecture

World class hospitality, lavish suite, uniquely beautiful spa, very sophisticated architecture. The moroccan restaurant is excellent. I will be visiting again this beautiful luxury hotel with my family to enjoy this relaxing experience in this gorgeous Palace.

Excelente

The serenity and beauty of the architecture is singular. Very sophisticated room with a ritzy atmosphere . We could not stop staring at the marvelous ceiling in our room. Very well equipped luxury bathroom. The restaurant is exquisite, we had a memorable lunch in the idyllic courtyard. Great breakfast with all the local specialties. Very friendly, professional and attentive staff. Fabulous spa with exquisite architecture.

Very friendly and impeccable service. The property is gorgeous ! The moroccan gastronomy is very refined in the beautifully designed restaurant with stunning 360 views of the Medina. Our suite was amazingly gorgeous mixing a traditional stylish design with high luxury comfort. The property is full of magnificent artworks. The breakfast is a delight. The spa pools are the most impressive I have seen anywhere. 5 star luxury at its very best !

Beautiful old palace, good view across the riad, good breakfast.

Cons: The riad is quite dirty, the tables in the restaurant covered in dust and dirty plates left for days on the side. Dinner poor and over priced. service patchy. Disappointing considering the high cost to stay here and the potential of the beautiful building.

The architecture is spectacular, the service is excellent and very kind. I loved the design of the suite with a very traditional and luxurious palatial style. This historical palace is a masterpiece blending very elegantly luxury with traditions. Everything was impeccably clean and the bathroom is very luxurious. The restaurant is absolutely delightful. It was the best Moroccan cuisine I ever tasted in a very romantic atmosphere. The spa and pools are magnificent. The spa is spectacular and the massage was impeccable. I understand why all these rockstars and billionaires all choose to stay in this palace. The location is ideal in the best area of the Medina with stunning 360 views from the rooftop. There is a direct access to the door by car which is very rare. I cannot wait to be back !

Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.

The beautiful traditional rooms, the courtyards..

Cons: Nothing. it was perfect!

The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!

Pas de service. Pas d’eau chaude le matin ! Cafards dans la chambre ! Service pour le petit déjeuner très lent!

Suite à une erreur de réservation. Je me suis fais avoir sur 129 euros. Ni expedia ni l´hôtelier ont joué le jeu. Aucun geste commercial. Des escrocs à éviter.

Si vous cherchez le dépaysement, ici vous le trouverez : un séjour atypique loin des touristes blasés des 5*! Un lieu extraordinaire une gentillesse exemplaire. Un retour vers les 1001 nuits, le décor y est et en plus vous vous trouvez juste à côté de la fameuse Médina. Ne vous attendez pas à un lieu high tech, ni a 300 chaînes de TV ce n‘est pas possible dans cet environnement...

The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.

Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full of weeds and was only opened up for us, think we we’re the only guests.

Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive

ここも一点だけですね。朝食の時、10テーブル以上あったので先に来ていた二組（８名と２名）から少し離れたところに座ろうとした。すると２名席は８名の隣りだけだと。寄せた方が作業が楽なので寄せたい気持ちはわかるが、なんでこのだっだっぴろい空間でそこのうるさいところに座らないといけないのか、と強く抗議して、少しだけ離れた席にさせてもらった。　理解に苦しむ。

hôtel dépassé piscine froide et sale le propriétaire délaisse son établissement il y a mieux dans fez restauration médiocre A EVITER

We loved it! Everything was wonderful! Amazing staff!

Un palacio en una situación inmejorable. Personal atento. Buena cocina.

La camera molto bella e tipica ,ampia ,un bel bagno col bidet Due bei cortili Colazione perfetta

Comoda location Parcheggio comodo Bello hotel , romantico con tutti i confort

From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .

We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.

O hotel é lindo, os quartos amplos e ricos em detalhes. A vista do restaurante é muito bonita mas os preços não justificam. A comida não tem nada demais, malsetcida e cara.

Palazzo meraviglioso, ottima posizione, ottima colazione Ottima rapporto qualità / prezzo

素敵な綺麗なリアド。

Todo casi sin luz sucio y como si estuviera cerrado muy deprimente la terraza destartalado

Muy bonito, Riad precioso, falta atención al huésped.

An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.

Beautiful Ryad! The staff was very friendly and helpful.

This is the most famous luxury hotel in the region. This gem is an extraordinary palace with spectacular architecture ! We were welcomed by a very courteous and attentive service: they made us feel home. The suite was gorgeous, very luxurious, clean and exceptionally designed in accordance with traditions. Every detail is designed to perfection. Very comfy bed and beautiful bathroom. We had an exquisite dinner in the famous Moroccan restaurant. The palace is very romantic and we almost did not leave this gracious environment for the whole stay. The spa is spectacular with the finest technologies perfectly mixed with the stylish traditional design. The view on the Medina from the panoramic terrace is amazing. The location of the palace is also perfect to visit Fez and very practical since it has direct access by car. The reception service and management did an excellent job helping us to arrange the rest of our trip : this is what I call exceptional 5 star service !

The most beautiful accommodations in a fantastic city.

The hotel was very disorganized. I ordered a coke at the courtyard bar with ice, 15-20 minutes later the bartender apologized that they didn't have any ice in the hotel. I sent my shirt to be laundered and after inquiring once and being promised it would be sent up to my room I had to call the front desk to report that it hadn't arrived. A bigger issue was that the air conditioning in our room barely work at all. They promised that they would fix it and said that they had fixed it when we returned after a day of touring. When the temperature was only slightly cooler than the outside temperature after running all day we called again and they came to repair it. They cleaned the filter (very dirty) and topped off the coolant in the system. This sort of fixed the problem for about 12 hours. When we returned from our next day of touring the temperature was again barely above the outside air temperature.

I am amazed that other travelers rated this as a 5-star hotel. I think that 3-3.5 would be more appropriate. The hotel is in a relatively good location; however, upon arrival there is no one at the front door - simply a metal detector!! Not exactly the welcome I was hoping for. The hotel is nice but looks a bit 'tired' - More renovations are needed. The elevator was out of commission the entire time we were there (3 nights) - necessitating a walk up three flights of stairs to get to our room. The wait staff at the restaurant were wonderful, but the front desk people in general were not too knowledgable or helpful.

This hotel could be really great. The wait staff, in particular, were very attentive and professional. However, the renovations that seem to be taking place are not yet fully realized. When you arrive at the hotel, there is a security machine at the entrance--hardly a warm welcome (without a human, that is!) The elevator did not work throughout our stay, necessitating a walk up three flights of stairs (thank goodness our companion of 75 years old is in good condition.) We frequently needed to ask for items such as towels, water, etc. The front desk people were very nice, but not particularly helpful.

Amazing hotel!!!

Fantastic Riad in Fes with beautiful swimming pool and spa, our accommodations were nice and clean and close enough to the center of the city, it was very hot and the courtyards could be maintained better. always playing nice music with charming lighting

The hotel has an amazing architecture and is beautiful. The staff, individually they are very very friendly and helpful but you feel that there are all stressed. The rooms are beautiful, the size of the Riad is quite large and it has two gorgeous pools, beautiful roof top and surprisingly has an elevator to take you up. The location of the Riad is very very convenient and you can just walk to the shops and restaurants. One important point is that the taxi or a car can just pull right into the hotel door despite the hotel being in Madineh making it very accessible..

We had to upgrade to royal sweet to get a good accessible room , there weren't garbage bins neither in z room nor in z toilet, AC wasn't working & it took them a while to fix it , spa & Hamam experience was very bad, It could be much better with a bit of more quality control, staff and owner trying hard

Location - close to the medina, and a 10 min taxi ride to the new town. Taxi's can drop you right outside the hotel door, so don't be folled into walking down the street when you first arrive. Health and safety - My daughter cut her leg on the table and my new trousers got damaged. When I showed them my daughter's leg and my trousers, they said this was part of the charm of the hotel. BUt they did offer to put a table cloth over the table. Around the pool is dangerous as there are no anti slip mats. My children were told off for walking water 1m away from the pool side! Food - We had breakfast included. On our first morning we had to ask for fruit. There is a selection of items brought out - semolina cakes (very bland), croissants were dry (they are more moist in the airport), 4 slices of fresh bread was brought out to us. If you want English tea ask for Lipton tea. It does take 20 mins for them to bring it to you. We had to ask for a new pot as it arrived luke warm. Coffee arrives very promptly and is bitter. When we asked for extras, they were always obliging. Arrival - we were told to wait at the restaurant table before checking in. Where they brought a selection of cookies and mint tea. We asked for water for the kids, which they did. The building and decor is so beautiful and a pleasure to look at. They could do with an information book in the rooms as you have to ask for everything from wifi codes, to breakfast times and what is included as part of your stay

Beautiful hotel. However service is a bit disorganized. Hotel room was beautiful and location was great walking distance to blue gate. Breakfast could have some hot / savoury options.

We were amazed by the spectacular beauty of this 5 star palace. The service is extremely kind and helpful. The architecture is incredibly beautiful ! The management is very professional and friendly. The moroccan restaurant is extraordinary and very refined. Every dish was very sophisticated and exquisitely cooked. The suite was gorgeous with a spectacular decor and a very comfortable bed. The bathroom is huge and very luxurious. The spa is marvelous with a superb decor and excellent equipments. The breakfast in the patio was wonderful listening to the birds. The panoramic terrace is spectacular with a panoramic view on the Medina and a sublime design. The pools are magnificent. This award-winning palace is the most beautiful luxury hotel in Morocco.

Room 16 a little noisy as backed onto the alleyway and as no double glazing a lot of talking woke you up in the morning.

Amazing property. Beautiful, ornate rooms. Great and friendly service.

The best of Moroccan culture and hospitality ! This very famous palace is unparalleled ! The most amazing stay of my lifetime in a splendid palace where we were greeted like royalty. The location is perfect to visit the medina and all local attractions. The architecture is marvelous and the service is outstanding. The level of comfort is exceptional. Very professional and friendly reception staff. This 5 stars palace is legendary and definitely lives up to its excellent international reputation. The suite was very spacious and very tastefully designed. The bathroom is marvelous and everything is perfectly maintained. The bed is very comfy. The beautiful restaurant is outstanding and the Moroccan cuisine is the best ever ! The pools are marvelous and the awarded spa is indeed extraordinary ! The atmosphere is very serene, elegant and romantic. The perfect palace for a romantic stay. Excellent value for money. A magical experience I highly recommend !

We experienced the warmest greeting we ever got in a luxury hotel. The architecture is outstandingly beautiful. One of the most special places in the world. The setting is amazing and very romantic. The service is outstandingly kind and professional. Our suite was a very spacious masterpiece with exceptional moroccan design and an outstanging bathroom ( amazing jacuzzi, fine marble... ). The breakfast is outstanding. The bed is very comfortable. The spa is unparalleled with an exceptional design and a tremendous pool. The restaurant deserves its excellent reputation: The patio is gorgeous for a romantic dinner, the service is very welcoming and the cuisine is outstanding. The staff was very helpful and made us feel home in this outstanding palace. Excellent value for money. I highly recommend to stay in this legendary palace.

Very nice place but small touch should not be ignored like doors locks

This palace is my all-time favorite luxury hotel. The architecture of the palace is amazingly gorgeous and the decor is very elegant. The suite is very clean, spacious, fantastically furnished and very comfortable. The internet wifi connexion is excellent. The bathroom is fabulous and has excellent modern equipments. The spa is by far the most beautiful and relaxing I have visited. The panoramic terrace has spectacular views on the city. The restaurant is fantastic and the atmosphere is very romantic. The cuisine is very refined and the setting is amazing. The breakfast is fantastic. The facilities are very luxurious and well maintained. The pools are gorgeous and impressive. The value for money is excellent for such a prestigious palace. A world class luxury palace that I highly recommend.

the hotel is much more expensive for what they offer

The palace is stunningly gorgeous with its spectacular architecture and incredibly luxurious suites. The service was absolutely perfect, very knowledgeable and so kind. The locaton is perfect to visit the Medina: it is close to all monuments; quiet; accessible by car and most importantly very safe. It was the best experience of my life in a 5 star luxury hotel. Our luxurious suite was very spacious and beautifully decorated. The bathroom is marvelous with a splendid Jaccuzi and lavish moroccan design. The gastronomic restaurant is very romantic and serves exquisite gastronomy. The spa is a masterpiece, it was a one of a kind relaxation day in this heaven. The hammam is amazing. I highly recommend this superb palace for a stay.

The breakfast needs significant improvement for a beautiful place as this!

Perfect Palace!! Perfect service!! Stunningly beautiful signature spa!! Excellent restaurant!! The most gorgeous palace I've seen in Morocco!! The senior suite is incredibly luxurious with very chic and authentic details. Gorgeous marble bathroom with cutting-edge equipments and authentic design. This palace combines a singular cultural experience in a very romantic atmosphere with the best of the luxury world!! The staff is very professional and highly attentive to make our stay perfect. Definitely the best luxury hotel in Morocco!! An unparelleled oasis of Luxury, Gastronomy and beauty. An architectural masterpiece!!

Stunning large Riad with warm, friendly staff. The only downsides were that the spa facilities weren't working properly (maybe because it was winter) and the food wasn't that great. I also don't think there was a roof terrace. But for sheer size and beauty it's well worth a visit.

One of the best properties in the world ! So beautiful and authentic ! Everything was perfect at this luxurious palace. The location is ideal inside the Medina. Service was extremely professional. The centuries old garden and pools are gorgeous ! The spa is amazingly beautiful ! We have been stunned by the lavish beauty of this extraordinary luxury hotel. The suite was very large with fabulous typical decoration and a very luxurious bathroom with a very modern jaccuzi. The value for price is excellent. We will never forget the exceptional quality of this wondrous palace. I highly recommend this luxury hotel for a romantic trip. Thank you so much for the exceptional experience !

Disappointing, besides a bad check in experience (over an hr), our room was lacking things like water, tissues, towels, etc. There were issues with a wine switch at dinner, doubling the cost and they tried to ignore our agreed upon price for the room and charge hundreds more. Both of those items were brought up to manager and corrected upon checkout. Also, courtyard and tables were not completely cleaned up from dinner so when we arrived for breakfast, dinner glasses and bottles, etc were still left out. Not the quality of a hotel I would recommend or stay at ever again.

It is the best hotel in town with an excellent service, a beautiful pool and a wonderful restaurant. We have enjoyed a lunch at the restaurant with my wife and I can say without any doubt it is the best restaurant in Fes. The room was beautiful with a very nice bathroom. The direction was very attentive and generous. I recommend it strongly for business travels.

A legendary Palace with extraordinary service, amazing architecture, an enchanting Spa and the best Moroccan restaurant ever! We have read a very elogious press article on this luxury hotel which convinced us to stay here : It exceeded all our expectations !!! The Spa is a stunning oriental oasis with cutting-edge equipment and fantastic staff ! We had a very relaxing Hammam and an enchanting day sunbathing and swimming in the amazing pools. We also had a massage which was extremely pleasant with very high quality products from Anne Semonin and very competent staff. A special mention to the inner pool of the spa which is a design and technology masterpiece ! The Suite was superb with a magnificent decoration ( refined antiquities, beautiful traditional artworks... ) and romantic atmosphere. We had a beautiful view on the luxuriant garden, a very large comfortable bed and the most beautiful hand-made details I have ever seen in a hotel suite ! The bathroom is very spacious and has excellent equipment. The diner in the patio is delicious and the Moroccan gastronomical menu is a pleasure for senses and it is difficult to convey the beauty of this restaurant in words... Simply gorgeous !!!! There was a very famous american rock-star staying at the hotel at the same period, we have very much appreciated the fact that all guests at the hotel were treated with the same personalized attentions : the staff was always attentive to our needs, very professional and extremely kind.

We were greeted with a mint tea which was very nice, then shown to our room which was lovely. We had been upgraded to a bigger room ,directly accessed from the court yard. We went out for a meal and when we returned about 9pm there was loud music playing. I didn't think anything of it really but it could be clearly heard in our room. It continued into the early hours. We had to get up at 5am for our flight so after hardly any sleep we were a bit dissapointed in our last night in Morrocco.

We enjoyed a great two night stays at this amazing palace. Thanks for the welcome.

The hotel far exceeded our expectation after reading some of the previous negative reviews I felt that they were very harsh.the staff were warm and friendly and the rooms were very comfortable and Moroccan chic as was advertised. If I had one complaint it would beware the receptionist did try to over charge me by claiming that expedia charged me the wrong price however I stood my ground and was chafed the agreed price. That being the only blip in what otherwise was a great experience in a beautiful city and country. I would highly recommend.

.We had requested 2 single beds and when we arrived they had queen bed bedroom ready for us. After a small debate they finally gave us another bedroom. The stay was OK