Ramada by Wyndham Fes
Chain: Not Available
Description
Experience an oasis of luxury and comfort at Ramada by Wyndham Fes, ideally situated in Ville Nouvelle.
Recreational Delights
Dive into relaxation with our stunning outdoor pool, unwind in the sauna, or dance the night away at our vibrant nightclub.
Dining Excellence
Savor the finest international cuisine at Le Gourmet Restaurant, or enjoy 24-hour room service for a cozy in-room dining experience. Our three coffee shops offer delightful snacks to keep you energized.
Business & Connectivity
Stay connected with complimentary Wi-Fi, and take advantage of our versatile meeting rooms, perfect for any event. Plus, enjoy convenient express check-in and check-out services to enhance your stay.
Embrace luxury and book your stay at Ramada by Wyndham Fes today!
Sentiment Analysis
Location convenience
Friendly staff
Spacious room
Popular Amenities
Meeting rooms
Fitness facilities
Express check-out
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
Concierge service
Steam room
Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Golfing nearby
Availability Side
Room, 1 Twin Bed, Accessible
1 Twin BedLayout - Separate sitting areaInternet - Free WiFi Entertainment - Premium channels Food & Drink - 24-hour room service and minibar (fees ma...
Superior Room, Non Smoking
1 Twin Bed323 sq feet Layout - Separate sitting areaInternet - Free WiFi Entertainment - Premium channels Food & Drink - 24-hour room service and mini...
Guest Sentiment Categories
Cleanliness
Mixed reviews on cleanliness, with some guests mentioning issues with dated property and tired furnishings.
Service
Service received mixed feedback, with complaints about slow responses and unattended repair requests.
Location
Convenient location near eateries and train station, ideal for exploring the newer part of Fez.
Room Quality
Rooms noted as spacious but showing signs of wear, with issues like poor lighting and dated furnishings.
Amenities
Limited mention of amenities, some guests noted secure parking while others highlighted shortcomings like non-functional phone.
Value for Money
Mixed opinions on value for money, with some guests feeling the hotel fell short of expectations for a 5-star property.
Food and Beverage
Breakfast quality varied, with complaints about food presentation and replenishment issues.
Overall Experience
Guests had a mixed experience overall, with highlights like helpful staff but also significant drawbacks in property maintenance and amenities.
Hotel Rules
Check-In / Check-Out Policy
Check In
2:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show Less<ul> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li> </ul>
Reviews (90)
Abdelhakim
4 months ago
10.0
Magnifique hôtel avec accueil au top. Ils m’ont accueilli tard et ont été aux petits soins. L’accompagnement a été fait jusque la chambre afin de me laisser de l’eau et valider ma satisfaction. Je conseille aux familles de s’y rendre.
AlexRdn
6 months ago
2.0
Warm and friendly staff, especially at the reception, ready to help but the hotel was a disaster: no warm water, moths inside the room. Technical staff not able to have dialogue in English, also they do not communicate thru the reception staff. Good location.
CRISTIAN GUSTAVO
7 months ago
10.0
Habitación amplia y cómoda Lejos de la parte turística de la ciudad Cerca de la estación de trenes
Ala'a
8 months ago
10.0
The staff were amazing and the room was very big
529vandanab
10 months ago
8.0
Clean & comfortable room & beds. Bathroom had extra towels & a bathrobe like at home! Breakfast buffet had ample of choices. Front-desk & kitchen staff was extra kind to send hot water+salt in room for a nasty cold & sore throat (gargling) & even allowed to take steam inhalation in hotel's kitchen under supervision!
Sherpa15764842458
1 year ago
8.0
Excellent hotel, but the best thing about the hotel is the wonderful staff, especially Ms. Manal and Ms. Jihan (at the reception), who dealt with us with all honesty and their service was excellent. فندق ممتاز لكن افضل ما في الفندق هو طاقم العمل الرائع وخاصة الانسة منال والانسة جيهان ( في الاستقبال ) الذين تعاملوا معنا بكل صدق وخدمتهم ممتازة ،
Atiar
1 year ago
8.0
Overall good experience
L9086SLsaida
1 year ago
6.0
It was a very nice and clean hotel and staff was very helpful, but had serious internet problem. Connecting internet inside my room was impossible, I had to sit at the lobby when i needed internet. Hotel is one hour by walking to the Fez medina and 15 minutes with Taxi.
603saiduls
1 year ago
10.0
On a week long trip from UK with friends visiting different cities in Morocco. Arrived here in Fes on day 4. This was the first hotel where reception were fully prepared for our arrival/check-in: we were assisted with parking, our luggage was taken from our vehicle straight to our rooms, our rooms were twin as requested, all on the same floor. Credit to Khadija & Noorudeen at reception. Access to the swimming pool was slightly extended for us as we arrived early evening before closing time. The rooms were very clean & comfortable - excellent comfy beds. Breakfast was wide ranging with delicious hot food items - our omelettes were cooked perfectly to order (I’m normally very picky about how my omelettes are made). All staff were courteous & attentive. Would stay here again!
540amalea
1 year ago
10.0
Had a fantastic stay at this hotel! Friendly reception. We initially had a room on floor 5, but almost immediately after we arrived in our room they called to say that there was some work going on. We did not find this a problem, but soon someone at the counter was there to guide us to a better room on the sixth floor, for which NO surcharge was charged. The hotel and rooms are immaculately maintained. Everything is there. Highly recommended!!
manucanuck
1 year ago
2.0
I’m writing this review during my stay as I can’t believe they call themselves a 5 star? Seriously? Room is dated like in the 60s filthy looking carpet the lamps were like in the 20s not all function Worst part is yet to come 1) room 522 was so cold.. that I had to ask for 2 heaters (yes they don’t have a heating system, I’ve only heard of a hotel without air con, this place is without heating) when you have 2 heaters plugged in the circuit board will trip. How amazing 2) shower pressures was super poor 3) water isn’t even hot enough to shower 4) asked for the engineering he STEPPED INTO THE BATHTUB WITH HIS SHOES ON wtf? 5) the lack of sockets is amazing 6) the hairdryer doesn’t work I don’t know what works here… I’m moving out tomorrow despite a 2 nights stay
MOUHSINEQ
2 years ago
2.0
I was so exited in the beginning as I saw the great commercial images of this hotel in the main booking page. But when I visit it actually it was a disaster they’re not providing water from the housekeeping side. They don’t even have a housekeeper at night. Plus the wifi is completely not functioning. There was only 1 man operating in this hotel as a technician and as a bagagiste and all… anyway I’m really disappointed by this kind of a service in a touristic place .
stephmcarr
5 years ago
2.0
This hotel smells like cigarettes from the moment you walk in. There is NO SUCH THING AS A NON SMOKING FLOOR!!! Due to vents, you can smell the cigarettes everywhere. They have a small bar inside the hotel and people even smoke in there. It’s horrible. People were even smoking in the lobby right underneath a sign that said “no smoking”. It’s disgusting. Thank God I was only here for 2 days.
jocampo
5 years ago
6.0
The front desk staff was helpful and professional. Key to room was a pain and usually worked after 5-6 tries. Spa was closed indefinitely so advertised spa services not available. Room was average and for most part was clean. Breakfast was not great because food was always cold and selections limited. Restaurant staff indifferent to customers. Another party in group sitting next to us on table asked for a coke after having to stand up and command the staff to come over. Do you think the guy would ask if anyone else at the table wanted something to drink with their buffet dinner? Not one peep just dumped her cola, which you purchase, and left. Not impressed and i am not coming back for another visit to this establishment.
medmaha
6 years ago
6.0
Nice big room. Comfortable. Well equipped. Small pool without personel to serve you most of the time. Very poor breakfast not suitable for a five stars hotel. Nice location. Good for spending a night or two.
Iatros74
6 years ago
2.0
This hotel was selected by the Julia tour company in Spain. It is old and shabby and unwelcoming. It claims 5* but isn't worth 3. There are so many negatives it's hard to know where to start. Sam's Bar is supposed to be open from 10 am to 11 pm. It wasn't open at all. Neither was the snack bar. The pool is uninspiring and there is no service there. The 8 person restaurant tables oblige persons to sit with strangers. The food is as dull as a college dining room - all buffet style. Only very indifferent Moroccan wine is available, no beer or cocktails. In our room (611) the hair drier was broken. Guests are harangued by street hawkers the moment they step outside the door. The area is drab and there is nowhere appealing to walk to. We had the distressing experience of witnessing a waitress being searched by a superior, on suspicion of mishandling money. Fortunately we were in a position to exonerate her, but the public humiliation of this poor woman was a disgrace. In summary - avoid this place. There must be better. Chris.
11KarenS
6 years ago
8.0
In Fes we booked the Ramada and frankly I expected more but I guess you have to settle with what you get. Good location, it offered a very nice breakfast. The fact that we had no hot water in the shower or that the hair dryer didn’t work were minor things
yuvalavargil
6 years ago
4.0
We came to this hotel by our guide’s recommendation. We arrived at dinner time and must say that the food was terrible and done not as it should be!! The rooms were almost all with no hot water in the bathroom the room hotel phones weren’t functioning! No Kettle or cups to make hot beverages! The receptionist are indifferent to all the problems i told her. No service attitude. The management of this hotel must get hold of the mediocre service that almost all the people we met told about this low level hotel!!! Great disappointment Definitely not recommend!
Verified traveler
6 years ago
4.0
Pessima pulizia, diversi malfunzionamenti (phon, scarico e altro), macchie sul lenzuolo. Equivalente ad un 2/3 stelle italiano
mo
7 years ago
2.0
The worst hotel of the century.. all you see on the site pictures is not what you get. The building is Very old,the Capet is very dirty that I couldn’t even use my socks to walk on it. How is this a 5 star I do not know. No satellites Chanel in the room. The only good thing is that I didn’t spend more than one night.
Verified traveler
7 years ago
6.0
Hotel is not a real 5 stars. It's falling into pieces in some rooms. But still, it's comfortable. The quality of the service is below what one could expect. Nevertheless, the location is good and the price acceptable.
MARIA IZABEL
7 years ago
8.0
A entrada é bonita, com um grande e vistoso lobby. Dá para notar que o hotel já teve seus tempos de glamour. Os quartos também são espaçosos, com uma cama imensa e confortável, móveis clássicos antigos, mas descuidados. O banheiro é muito bom, com box. Wifi não funcionava no quarto, e pegava mal no lobby. A piscina era pequena e havia poucas espreguiçadeiras. Há restaurantes e cafés bem próximos. Fica a 20 minutos de caminhada do coração de Villa Nouvelle e do shopping. Para chegar à Medina, melhor pegar um táxi. Vale o custo x benefício, mas para uma experiência autêntica marroquina, melhor optar por um Riad na Medina.
Bouchta
7 years ago
8.0
Mieux qu’avant,
Verified traveler
7 years ago
8.0
Air conditioning could have been cooler
Yasmin
7 years ago
10.0
Good hotel for the price, great service, comfy beds but the rooms are a bit dark, couple of cover shops outside, there is a newsagent across the road next to Aliena coffee shop, gets comes and waters from there as they are very expensive in the hotel
Fernando
7 years ago
10.0
Muito bom hotel; pessoal simpático e prestável, limpeza, espaço interior agradável,....
Mohamed
7 years ago
8.0
Chique maar oud. Proper
Verified traveler
7 years ago
6.0
il n'est pas digne d'un 5 étoiles Petit déjeuner médiocre Côté sud de l'hôtel hyper bruyant à cause de la VMC de la cuisine qui fonctionne H24 Hôtel très peu entretenu . Aucune conscience vis à vis d'une perte d'eau considérable occasionnée par les chasses d'eau qui coulent 24/24.
adams
7 years ago
8.0
Friendly staff, large room, clean bath Best price/quality ratio
Jacob
8 years ago
10.0
I loved the location, the ppl spoke good English and very helpful,
fred
8 years ago
4.0
Nous avons séjourné dans cet hôtel plusieurs nuits personnel agréable chambre très vétuste ainsi que l'hôtel climatisation fonctionne très très mal voire pas du tout Petit déjeuner médiocre pain viennoiseries de la veille
Verified traveler
8 years ago
8.0
Bon hotel , propre et spacieux , juste les lits qui manquent un peu de confort .
Michel
8 years ago
8.0
Hôtel pas très loin de la gare, offre un bon rapport qualité/prix
Mohamed
8 years ago
8.0
Sejour agreable.
Verified traveler
8 years ago
6.0
Sad old hotel in need of a revamp. The positive include good location close to the train station. The staff were fine and the room was only ok. The negatives include very poor AC in the room that really didn't work to any degree that was satisfactory. As well the breakfast was terrible , too expensive, very little variety and very little flavor
andres
8 years ago
6.0
Era un viaje de trabajo, no de turismo. Apenas necesito una red de wi-fi que funcione, (en este caso si). Que sea limpio, (el baño olía a pis). Que el desayuno sea bueno (mas bien aceptable!!)
Verified traveler
8 years ago
8.0
The hotel is a decent location. Not far from the train station and close to the streets with all the restaurants and shops. For a 5 stars, the hotel seems old and not well maintained. Nevertheless, the staff is friendly and helpful. The only really bad point was the SPA: the staff there don't speak neither English, French or Spanish. And they are not always very professional. The Wifi is also a inconvenience as it's not work always correctly
Verified traveler
8 years ago
8.0
Hotel sehr zentral gelegen,Personal sehr freundlich und hilfsbereit
Yibin
8 years ago
6.0
Hotel est bien situe dans la nouvelle ville de Fes. La gare de Fes et le medina ne sont pas loin, c'est pratique de faire la visite. Par contre, la climatisation dans la chambre ne fonctionne pas, ni en mode chaud ni froid. L'explication donne par l'acceuil c'etait que la temperature de Fes est tres agreable en ce moment-la, du coup ils sont pas prevu de mettre en service la climatisation.
Verified traveler
8 years ago
10.0
I like the hotel a lot nice clean good customer service
Verified traveler
8 years ago
4.0
Front Office staff was great, also the bellboy and voiturier. But Housekeeping was horrible they entered the room without knocking. Also th call center hang up the phone, very impolite.
fathi
8 years ago
2.0
مع الاسف اكانت اقامة سيئة جدا لاتليق باسم رمادا الغرفه سيئة لاتوجد بها ادوات نظافه شخصية من شامبو او بلسم او ادوات حلاقة او مشط او فرشة اسنان ولا حتى عيدان للاذن كل الذي كان متوفر قطعة صابون لليدين وكانت مستخدمه ومناديل التواليت على نهايتها ولا توجد مناشف للوجه ولا حتى شبشب في الغرفة ولايوجد شخص يقوم بمساعدتك في حمل الشنط لافي الدخول ولافي الخروج حيث قمنا بحملها بأنفسنا وقبل عمل الخروج قام الفندق بأخذ جميع المناشف اللتي كانت متوفرة مع العلم باننا لانزل في الغرفة بالنسبة للثلاجة فارغة تماما لايوجد بها ولا حتى قنينة ماء مع الاسف الفندق اكثر من سيئ
Graeme
8 years ago
8.0
Standard American-style hotel located in ville nouvelle so a taxi ride from the Medina. Front desk staff were very helpful. Bar staff needed some training. Don't bother with the breakfast. Try the café across the street for better coffee and pastries.
Verified traveler
8 years ago
10.0
Excellent experience, the staff is really great and the hotel is very clean and has everything you need ... I would come back for sure
Atif
9 years ago
8.0
After staying in in a very poor cold and dirty hotel in Rabat this was just great
Verified traveler
9 years ago
8.0
Très bon hôtel je recommande vivement ! La restauration est excellente !
Souad
9 years ago
8.0
Visite de Fez. Tres belle ville.
Shabbir A
9 years ago
2.0
The 2 female staff were not helpful The hotel is 2 star
Verified traveler
9 years ago
4.0
The biggest problem of this place is that security are advised not to allow guests to bring food and drink to the room. Signs claim this is due to food safety issues but I doubt Morocco or Fes is such a dirty place that this is necessary. It rather sounds like they make up for the bargain prices by getting the lost revenue in through the back door. For any average hotel I would rate the place excellent and recommendable, but if they want to be a 5 star place they need to give the 5 star treatment, and they definitely fail there. Staff are friendly and mostly helpful, but they could do better. They seemed to be pretty disinterested unless it was about making money: Everything I asked directions for was just 'right at the petrol station' and nobody tried to make sure I knew where I was going. Maybe they were too busy keeping an eye on guests, making sure nobody would bring up drinks... Before bookng I read a review from a fellow traveller about this. So I did email the Ramada inquiring if this was true. The Hotel did not have the courtesy to reply. Eventually the price dropped to silly levels (making it viable to stay there and buy all food/drinks from them) so I booked anyways. Another thing was making phonecalls. I tried to ask what they charge, I was only told that calls are charged by impulses. After making the actual call it was way more expensive than estimated by the receptionist...
Verified traveler
9 years ago
10.0
exellent
Mayya
9 years ago
2.0
Its not 5 star. Rooms are dirty, facilities are old, bar selling fake alcohol (beware if you would like to have a nice whiskey, does not matter what you order, you will be given Red Label anyway), rude staff.
Liiban
9 years ago
6.0
Nearly a month stay at Fes- what a Great City! This Hotel is very roomy, comfortable and is located just a mile from the Train station. The room service and door staff are very friendly and when you ask for towels or an ironing board, you get it within a couple of hours. The downsides are: 1- Second hand smoke coming to the rooms all through the night. Not easy to have a Window open for too long in December. Even though I stayed on the 6th floor, which is non-smoking floor, plenty of cigarette smoke made its way. Not sure if it was coming from the 5th floor level or from 1st through the 5th floor. Blocking the door bottom opening with a towel helped a bit. The Hotel should fix their HVAC system. 2- Loud music noise throughout the night-every night. Not sure why this has not been fixed after many other guests reported the same thing.There is a club on the premises that has very loud music all night. 3- No in-house Microwave or coffee maker. This should be a simple fix, soon I hope. 4- The ladies at checkout were not as professional as the men. Don't they realize we are possible repeat clients later on?
Verified traveler
9 years ago
2.0
D'as hôtel ist fur Einstein 3 sterne mer als genug
Sandra
9 years ago
10.0
Enjoy stay. Great room.
Verified traveler
9 years ago
10.0
Tres bien passé je reviendrai
holger
9 years ago
10.0
preis-Leistung sehr gut. alles vorhanden der einzige Minuspunkt war die Empfangsdame, hatte wohl gerade eine Lebenskrise.
Verified traveler
10 years ago
6.0
Hotel is well located and the rooms and beds are very comfortable and clean. It is consistent with what you would expect from a Ramada. Staff was nice and helpful. The downside is that the hotel has several restaurants with live music that was extremely loud and made sleeping impossible until it finally stopped well after midnight both nights we were there. Also, made the terrible mistake of getting a pedicure at the "spa" which was terrible and very unsanitary.
Anne
10 years ago
8.0
We were arriving late in Fes and wanted to stay at a place where a taxi could take you to the front door - in contrast to the maze in the medina. The hotel room was large, comfortable and clean and a touch of luxury! We stayed on level 6 which is a non-smoking floor, however we were still disturbed by smoke. They have a disco in the basement, very late in the evening we rang to find out when the boom boom boom would stop.......apparently it is 4am. I find it surprising that a hotel chain of this caliber is willing to jeopardise the sleep of its guests for a night club, particularly when we are on the top floor, I can't imagine what it would have been like on the lower floors
giuseppe
10 years ago
8.0
Tutto ottimo (posizione centrale, camere belle e pulite, cambio moneta con ottimo rate, ristorante e bar interni ove è possibile pasteggiare con alcolici, le tende oscuranti sono efficaci, c'è la cassaforte, una camera costa poco). Difetti: 1- il wi-fi ha problemi ed a volte non si prende o cade la linea; 2- il frigo bar nella mia camera non funzionava; 3- nella sala internet, i computer sono vecchi e pieni di virus.
Verified traveler
10 years ago
10.0
nice hotel. friendly staff. good location
essaid
10 years ago
4.0
J aurai du prendre en considération les avis précédents c est de pire en pire, a réfléchir 5 étoiles c est trop
latifa
10 years ago
10.0
Found the hotel modern,clean and the bedroom was a good size, the staff were very helpful, when the television didn't work in the room we were moved immediately, good internet coverage, live music and a good restaurant.
Jeroen
11 years ago
8.0
Keurig hotel van alle comfort voorzien. Ruime slaapkamer met grote bokspring bedden. TV, kluis, telefoon etc Badkamer in marmer met bad, wc en bidet. Ieder dag werd er keurig schoon gemaakt door erg vriendelijk personeel Bar met optredens, zwembad etc
Verified traveler
11 years ago
8.0
Overall impression is very satisfying. Only bath was on really bad condition.
Rajaa
11 years ago
8.0
erst hatte ich ein Zimmer mit dem Fenster zur Pool, leider war s nachts sehr laut aufgrund der Partys in der hauseigenen Kneipe. Dann habe ich ein Zimmer mit dem Fenster zur Straße bekommen, war viel besser war..Die Matratzen sind sehr hart und für meinen Geschmack Super bequem, die Zimmer sehr sauber. Es wird jeden Tag frische Handtücher gewechselt und das Bett neu bezogen...sehr bemühtes Service personal..das Essen haben wir nicht in Anspruch genommen aufgrund der Preise Der Pool ist zwar klein aber auch in.den heißen Sommertagen kaum benutzt so dassman ihn für sich alleine hat..insgesamt war ich zufrieden mit dem Aufenthalt
Marc
11 years ago
4.0
Me alojé 5 noches en este hotel apartado de la Medina. En el resumen de las comodidades del hotel indica que tiene sala de estar separada y no es cierto. Es una habitación con baño, sin más equiparable a un 3 estrellas de España. He estado en otros hoteles en Marruecos y son notablemente superiores a éste. También se informa que hay tabla de planchar y albornoces, tampoco es verdad. No lo indica como bajo petición sino como un hecho y repito, no es cierto. Me fijé en el plano de la planta y todas las habitaciones eran iguales, unas más grandes que otras pero sin sala de estar separada ni nada de eso. Tampoco es cierto que esté cerca del Palacio Real ni del cementerio judío ni nada de lo que se informa en el resumen del hotel. Está bastante alejado. Sí tiene nevera pero no te la dejan usar: En primer lugar, no enfría nada y por otra parte, si quieres subir alguna bebida a la habitación, debes esconderla para que no te la vea el de seguridad. No está permitida la entrada de bebidas de la calle. Si te la ven, te señalan su bar. Me pareció de muy mal gusto que el de seguridad me pidiera que le acompañara a recepción como si fuera un delincuente por llevar una bolsa con 4 coca colas y 2 yogures. Yo pagué por una habitación con nevera y evidentemente si quiero nevera la quiero usar. Es absurdo todo. Así les dije y uno le dijo al de seguridad que me dejara marchar. ¿me perdonaron el delito? Increíble, de verdad...
Armen O
11 years ago
8.0
Hotel is clean & in good location. However, they intentionally turn off the air condition after 12 midnight to apparently save power? I complained to the front desk of the situation and A/C was fixed for the next day. However, the following night, the turned of the air & it was very uncomfortable to sleep in a 85 degree room. Hotel manager offered us a free night stay & breakfast to compensate for this issue.
D
11 years ago
4.0
Located in quiet area which is good. However the facilities in the room are run down.
Verified traveler
11 years ago
8.0
The hotel is convenient to the railway station and an easy 30 min stroll to the medina (take the left fork at McDonald's). Restaurants near the hotel are sparse apart from expensive hotel restaurants, pizza and hamburger joints. Chicken Mac, as mentioned in Lonely Planet, was the best we could find. The thumping bass from the disco music downstairs until 3.30 am reaching our 5th floor room was annoying but I am a light sleeper. My wife had no such problems. The room was very clean and the bathroom modern. The king size bed was superb. 4 euros city tax per person per night is fine if it reaches those who most need it. 24 euros for three nights was a surprise 'hit'.
k28
11 years ago
6.0
considering 5star and it's brand value, price was relatively reasonable but food and service wasn't that good.
tony
11 years ago
8.0
Would recommend the hotel to family and friends
Presta
11 years ago
2.0
No hot water in the shower. We took cold shower everyday in December. We complained every day but it didn't help. Both of us gut sick. We asked to change the room but the management didn't help with that. Internet didn't work at the room or at the reception area We asked for professional guide but got a man who new little English and didn't know the land marks but charged us as a professional guide. Overall it was a miserable stay. Anna S.
Verified traveler
11 years ago
8.0
I payed a little more than usual to stay at Ramada Fes because I was a solo female traveler and wanted a place where I felt safe in a city I was unsure about. Ramada Fes made me feel safe and helped me get taxis to and from the airport at reasonable prices and they can help set up tours for you (I didn't use this service but it is available). The accommodations where very pleasant and comfortable. Again, it was a bit pricy for my taste, but definitely worth the peace of mind knowing I would be safe.
Verified traveler
11 years ago
10.0
Enjoyed it very much as did all members in my group.
Verified traveler
11 years ago
10.0
Was better than expected and way above the so-called Ramada stateside hotels standards.
Verified traveler
11 years ago
6.0
The room was very nice but there was no hot water in the bath. We asked for it to be mended and all they could do was make it adequate rather than good . The breakfast was not good value. The red carpet leading to the hotel was magnificent but they couldn't get the basics right
swim
12 years ago
10.0
We were very Happy at the Ramada. Would we stay again yes. You need get a taxi or a good 45 mins walk to medina. its only a couple of pound by taxi . Swimming pool ok not so big . We went out for breakfast which was only a few pound . Had room only . We were overlooking the main rd 5 floor. Got woke up 4am by woman shouting and bit of drama , otherwise good. We would go back to this hotel . Reception staff helpful .
Verified traveler
12 years ago
8.0
Although hard to find initially. We loved the fact that we could walk to the old medina and the modern mall. We found the city tax in Fez to be the highest in all of Morocco. We enjoyed our stay here.
Verified traveler
12 years ago
10.0
Great hotel and amazing quality. Language not an issue at all and very secure.
solo traveler
12 years ago
8.0
this modern hotel is a nice reprieve from the medina. you can walk to the palace in about 15 minutes and medina 20min if you are quick. along the way coffee houses line the street and are pack full of real local ppl, unlike the medina which is surreal and partly made up for the tourist. here you see the real life of the average resident. only complain was that the AC did not work and it was quite hot in the room. had to keep the windows open and every room was the same.
Graduate Student From NY
12 years ago
8.0
the hotel was good and i would go back if i was on a budget -- clean, large rooms and friendly staff. but, this is not a five star hotel. the water in the shower was lukewarm (at best) and the toiletries were just ok (combined shampoo + conditioner).
Verified traveler
13 years ago
2.0
Unfriendly and not helpful overall experience less then should be for the price, expected alot more
Hiba
13 years ago
10.0
Excellent accommodation at all levels. The room was very comfortable and extremely clean.
Constant traveler.
13 years ago
8.0
The hotel is nice and the price is good. The staff was not very friendly and didn't want to help me out (until I coaxed them for a while) when I was looking for tours. Finally, the unfriendly staff got me a fantastic private tour with a retired university Arabic professor. That made my day. He was great.
vicky
14 years ago
6.0
Loved the room, big, comfortable, clean and decorated nicely. The shower was hopeless and really let the room down. We could not get hot water and asked twice for osmeone to look at it. One maintnaence man came up and had a look and said he would be back in 5 minutes and we never saw him again. the next morning we told reception and they said maintanence would look at it, i said that they did last night & told her the story and she just said she would ahve someone look at it. The next shower was still luke warm and was for the entire 4 days. The shower tap is absolutely hopeless and so difficult to use. For a 5 star hotel this is really unacceptable. Also for a 5 star hotel the TV is ancient and not all the channels work properly. Our major concern was on check out the staff surprise you with a large bill for local taxes which is not mentioned at all on the website (hotels.com) Our receipt shows "PAID IN FULL "(including all taxes and fees)there is no mention of price per day anywhere on the site & we had a large disagreement with the staff on this issue. The hotel should have on the site the amount of money they charge for a local tax. The staff were quite rude and unresponsive on this matter and we were very disappointed with the outcome of this and it left a bad feeling with us about this hotel. I would only recommend this hotel if you can getl a really good price as it is not truly a 5 star and if you want good service think again.
Rachel
14 years ago
8.0
Besides all the good things of the hotel,I was not happy with the food, especially the buffet breakfast was very limited for a the money charged.The rating for food overall is poor. The swiming pool presented on the website is misleading,it appears large in size whilst it is a almost the size of a baby pool. Thanks
Verified traveler
14 years ago
6.0
very very good for the price !!!! but the people of the front desk i think that they are very unlucky. i think that their mothers they had an acident by airplane..... so they are very unhappy..... xaxaxaxa or they know me before for troubles...... xaxaxaxa
Verified traveler
14 years ago
10.0
Even though the price we paid on the Hotel.com website stated it is inclusive of rate and taxes, we were still charged a local tourism rate by the hotel in FES. we were charged 258 Dirhams per room extra (£20).
Verified traveler
14 years ago
8.0
Inside the hotel is as advertised. However, as of this review, construction was going on to a building next door which starts around 7AM and included sledgehammers and loud saws. We could not sleep in.... Internet not free in the lobby, but it isn't expensive. Room service food was great, and not too expensive. Reception spoke great english. Cigarette smoking in the restaurants was rampant.
kate
15 years ago
6.0
With the ramada you get what you pay for, obviously nice rooms, good location, very clean and suited me and my father for one night. What we did not get however was friendly staff. Especially when we checked in, the woman behind the desk was nothing but rude. Was fine but wouldn't say again
Stan
15 years ago
6.0
Lets put it straight. 5 stars in Morocco is no more than 3 stars in US. It is a fact. So if you go in with that expectation you'll be fine. I stayed at a few hotels and riads while in Morocco and this one was more or less OK. Yet, property is worn, stains in many places on carpets, walls and bed headboard. Bar on the lower level is for locals - lots of smoke (looks like everyone smokes Morocco), loud and there are quite a few ugly working girls. Bar upstairs is better, more for tourists. Restaurant food is bland and expensive (when you compare it to other restaurants outside of hotel). But again, by no means it's a not a 5 star hotel by American standards.
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Fes, 30000, Fes, MA
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