Royal Mirage Fes
Chain: Not Available
Description
Luxurious Spa Experience:
Indulge in rejuvenating massages and spa treatments at our exclusive spa to unwind and pamper yourself during your stay.
Resort Amenities for Every Need:
From a health club to an outdoor pool and a sauna, our resort offers a variety of recreational activities for your enjoyment. Enjoy complimentary Wi-Fi, concierge services, and even babysitting for a worry-free experience.
Culinary Delights and Refreshing Drinks:
Savor international cuisine at El Rif restaurant or opt for 24-hour room service. With 3 coffee shops, 2 bars/lounges, and a poolside bar, there's a perfect spot for every craving or occasion.
Immerse yourself in luxury at Royal Mirage Fes and book your stay now to experience the ultimate blend of relaxation and sophistication.
Sentiment Analysis
Friendly and polite reception staff
Great location near key landmarks
Spacious and comfortable rooms
Popular Amenities
Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
Concierge service
Elevator
Fitness facilities
Gift shops or newsstand
Golfing nearby
Availability Side
TWN STD CITY DOUBLE
2 Large Twin BedsBalcony with city viewsInternet - Free WiFi Entertainment - LED television with satellite channelsFood & Drink - 24-hour room service...
KING STD POOL
1 King BedBalcony with pool viewsInternet - Free WiFi Entertainment - LED television with satellite channelsFood & Drink - 24-hour room service and mi...
Junior Suite
1 King BedFeatures a private balconyLayout - Bedroom Internet - Free WiFi Entertainment - LED television with satellite channelsFood & Drink - Coffee/...
Royal Suite
1 King BedFeatures a private balconyLayout - Bedroom Internet - Free WiFi Entertainment - LED television with satellite channelsFood & Drink - Coffee/...
TWN STD POOL DOUBLE
2 Large Twin BedsBalcony with pool viewsInternet - Free WiFi Entertainment - LED television with satellite channelsFood & Drink - 24-hour room service...
TWN STD GARDEN DOUBLE
2 Large Twin BedsBalcony with garden viewsInternet - Free WiFi Entertainment - LED television with satellite channelsFood & Drink - 24-hour room servi...
Guest Sentiment Categories
Cleanliness
Guests consistently mentioned cleanliness as a positive aspect.
Service
Service was generally appreciated, with polite and friendly staff at the reception.
Location
The hotel's proximity to key landmarks and transport options was well-received.
Room Quality
Spacious and comfortable rooms, with minor maintenance issues reported by some guests.
Amenities
Satisfactory amenities, including a gym and pool, though some guests noted the absence of spa services.
Value for Money
Mixed reviews on pricing, with some guests finding it slightly high for the offerings, while others found it reasonable considering the location.
Food and Beverage
Positive feedback on breakfast and restaurant services, though a desire for more variety was expressed by a few guests.
Overall Experience
Most guests had a positive experience and would recommend the hotel to others.
Hotel Rules
Check-In / Check-Out Policy
Check In
3:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show Less<ul> <li>Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property. </li> <li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. </li><li>Children stay free when occupying the parent or guardian's room, using existing bedding.</li><li>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </li> </ul>
Reviews (101)
Abraham
6 months ago
10.0
C'est un hôtel excellent Personnelle a l'accueil très agréable Très gentille et très poli Si je dois revenir a fez mon premier choix ça sera cette hotel Bravo a toutes l'équipes
Rima
1 year ago
2.0
Old
ABU
1 year ago
10.0
I stayed here before great place will stay again.
Ahmed
1 year ago
10.0
Le personnel, la gentillesse, le bon accueil surtout Mme Al Idrissi WAFAE que je tiens a remercier infiniment pour son professionnalisme , le bon accueil, Son service pour rendre un sejour parfait a la clientèle ( merci beaucoup ).je tiens aussi a remercier mohamed a l'accueil .. un sejour agréable a l'hôtel Royal Mirage Fes.. a tres bientôt
Ahmad
1 year ago
2.0
استغلال واضح وفاضح رفع سعر الغرفة رغم الدفع المسبق وتعامل سيء ورديء واثاث قديم ومتهالك
cyril
1 year ago
10.0
Sincèrement RAS , propre, personnel accueillant
Andrei
1 year ago
10.0
Everything is very good, location, services, people.
el alami
1 year ago
10.0
Le reps du soir pas top
Jean Francois
1 year ago
10.0
Great staff, friendly
Ella
1 year ago
6.0
My stay was okay. The hotel is very outdated and tired - I imagine it was a very nice hotel a few decades ago. Room was dark and needed an upgrade. Breakfast was below average for a hotel in Morocco. The location was convenient, however I wouldn't stay here again.
Michael
1 year ago
8.0
Excellent rapport qualité prix. C’est mon troisième séjour dans cet hôtel. Personnel très aimable et très attentionné envers le client.
ABU
2 years ago
10.0
A great hotel and great breakfast. The pool was nice but not heated therefore could not go inside it was cold. Location was perfect walkable to the mall in 15 minutes. There is a shisha lounge/club that opens at 11 around the side of the hotel separate entrance worth checking out. I went during off peak time therefore there was not a lot of people staying in hotel.
IENG HOI
2 years ago
4.0
Positive: room is big. Concierge staff is helpful and nice. Swimming pool is beautiful. Negative: the hotel is too old. The room not so clean. All staffs with poker face (unless one French lady on the front desk). The gym from 12:00 to 20:00 only, that’s not friendly for tourist actually. And the staff was even LATE. Not many choices in the breakfast.
Mario
2 years ago
4.0
The hotel is in desperate need of a total and complete refurbishment. It is barely a 3 star hotel. Breakfast is poorly organized, food is not immediately replenished, it fails to meet basics of hygiene. Patrons hold/touch the bread in order to cut it with bare hands. Children are allowed to run around the pool and disturb those who are trying to relax and/or work. And to make matters worse, the front desk failed/forgot to wake us up as requested at 03:45 for a taxi pick-up at 04:30. I would definitely recommend considering other hotels in Fes.
HICHAM
2 years ago
8.0
Muy bien buena recepción
Ahmad
2 years ago
8.0
Not bad. If you stay in the city view area then you will have a poor experience. I had a 3 night stay with family. First night I booked the street view and it was not great. Noisy, elevator stopped working after 10am, safe lock box was not working, bathrooms were poor and needed reno. However, the 2 other nights I booked with pool view, it was a bit more than city view but totally worth it. Nice clean room with 2 beds, bathroom was newly renovated. Everything was good. Breakfast was very good too.
Ahmad
2 years ago
8.0
City view rooms are poor like overall 6/10. Pool view rooms are better like 9/10, and elevators works on that side. Service was good, some receptionists were snobby but generally good staff.
NASSIMA
2 years ago
8.0
Très bon rapport qualité prix. Cependant l’hôtel est vieillissant, le buffet du petit déjeuner manque de choix. Mais les chambres sont spatieuses et la literie confortable. La salle de bain est rudimentaire et très vieillissante (rideau de douche et traces d’usure dans la baignoire et les canalisations apparentes). Le porteur de bagage et le réceptionniste n’ont pas de respect pour leur clients, ils se sont moqués ouvertement devant nous d’un client qu’ils refusaient de servir en l’insultant … mauvais pour l’ image
abd el OUAHID
2 years ago
8.0
hotel correcte pour famille et couple tranquille pas d activite le soir
Hicham
2 years ago
10.0
Très belle expérience, rien à signalé. Le personnel est aimable et arrangeant. Bravo
Hicham
2 years ago
10.0
Très belle expérience, personnel aimable et arrangeant. Madame wafae, la responsable, est une excellente professionnelle. En général, rien à signalé.bravo
Zineb
2 years ago
8.0
Personnel très sympathique et disponible qui répond rapidement à toutes nos demandes !
Salem
2 years ago
8.0
Historique ville
Paul
2 years ago
8.0
Great hotel with good amenities.
KLAUS-Dieter
2 years ago
4.0
Schon der Eintritt vermittelt einen leicht düsteren Eindruck, der durch das unfreundliche Personal am Empfang noch verstärkt wird. Das Preis Leistung Verhältnis im Gastronomie Bereich lässt einen nur den Kopf schütteln-ein Bierchen 7 Euro. Das ganze Hotel ist auf Gruppen ausgerichtet, schon spannend zu beobachten, wenn morgens 5 Busse gleichzeitig abreisen. Also nichts für individuell Reisende. Positiv ist die Parkplatz Situation zu bewerten.
Majda
2 years ago
2.0
A fuir la responsable de chambre à été odieuse avec nous en nous accusant à tort!! d’avoir pris une petite serviette elle a demander de fouiller nos valise ! C’est une racaille comment on peut embaucher ce genre de personne dans un hôtel 4 étoile en sachant que nous avons séjourné 7 nuit à 80 € comment on peut en arriver a sa!!! nous sommes plus à une petite serviette prêt! Il nous accuse de voleurs c’est vraiment inadmissible ! Heureusement qu’il y avait des témoins une plainte a été déposée contre eux!! Et d’autres part à notre arrivée nous avons constaté que la chambre n’était pas propre 1 tonne de poussière la baignoire de la salle de bain était sale ainsi que les sols j’ai demandé qu’il la refasse ça n’a jamais été fait! Même les autorités m’on dit que royal mirage n’était plus un bon hôtel qu’il avait beaucoup mieux au même tarif! Ça en dit long sur cette hôtel! Plus jamais je remettrai les pieds dans cette hôtel moi et ma famille et tout mon entourage!
Samir
2 years ago
10.0
I have really enjoyed the stay. Good location.
Jean Francois
3 years ago
10.0
Nice hotel and the manager was really cool. We needed more time to relax before our flight and she helped us
El Hassan
3 years ago
10.0
Clean friendly environment
Saaid
3 years ago
8.0
Bon rapport qualite prix. De grands espaces au ceour de fes
Youssef
3 years ago
6.0
Le cadre est sympa,
Bright paablo
3 years ago
6.0
disappointed of not having tea bags and coffee in a $70 hotel ..not even a bottle of water...even in a $15 hotel u get this served daily... 1/10..
DerekandBobi
5 years ago
8.0
Nice hotel, courteous staff, espesially young Mohammed in the bar, thanks for the ice, very cold beer on tap with nuts and popcorn and music complimentary music Very hot room with no ac available in february apparently, very noisy with street traffic, hotel was nearly empty, would have been nice to get a garden side room Was very surprised at the extra charge for taxes upon check out, should have been informed of this as our Expedia rate was supposed ton include all taxes and fees Better than a cramped Riad for sure
Verified traveler
5 years ago
4.0
Property needs serious refurbishment, well past it's best, generally expensive for what you actually get, pictures are professionally done but the reality when you are there is very different from the glossy pictures.. Reception staff extremely arrogant, everything to them is a problem, even checking in people seemed to a chore! We moved rooms but even the second room was dirty so we complained and had to have special cleaning carried out. Expensive food, £3 for a tea...wow! 5 star prices for a 2 star hotel.
Verified traveler
6 years ago
6.0
Great hotels for families with young children. Play area and pool is amazingn my 4 and 2 year old loved it. Staff were ok, just not the best at welcoming people and or giving you initial advice. Also,I paid a significant amount more than initially quoted by Expedia! Not sure why!
Nazar
6 years ago
4.0
Property needs some upgrade, old and dirty . Serhixe is bad i asked for maintenance and no showed up and noone called me back , they need to get their stuff together
Jeffrey
6 years ago
10.0
It was Great Hotel to stay very convenient in the new fes ville nouvelle City center near restaurants and caffe shops has swimming pole very clean reception agents are friendly worth every penny.
Mohamed
6 years ago
8.0
The services was good specifically the receptionist. Keep up the good job😊
Verified traveler
6 years ago
10.0
Thanks to everyone,we spent one of the most stays in fes!
Younes
6 years ago
2.0
Very dirty room I have pictures smell bed even the bathroom so dirty. I have pictures and need refund I’m not happy with everything
ABDULLAH
6 years ago
6.0
Okay
Susan
7 years ago
6.0
Hotel room was very worn. They had made attempts to paint it and had just painted everything that stood still. The security chain on the door was broken and just stuffed in the hole. Breakfast was very expensive for what you got. We found a cafe down the road that was a quarter of the price and the food was excellent. The swimming pool was lovely but freezing. The waiters were great, the best thing about the hotel to be honest. WiFi was ok in the reception but useless everywhere else.
Sian
7 years ago
8.0
Vety nice hotel, very clean. The pool is large and has a good sunbathing area. Room service was quick and the food wonderful.
Ann
7 years ago
10.0
Lovely hotel in the centre of Fez new town on the main road, but the room we gad was very quiet, Lovely Room, overlooking garden and pool. Staff could not do enough to help. Throughly recommend.
Steve
7 years ago
6.0
We checked into the Royal Mirage Fes without incident and went to the bar for a coffee au Lait (Hint: If you don't like Nespresso ask for a cafe au lait espresso, otherwise most places use the Nespresso machine). The bar has a keyboard player and often shows football on the TVs. There's a selection of food and soft drinks as well as beer, wine and spirirts (don't forget only hotels will serve alcoholic beverages). The next morning we found how tired the place is. The shower holder didn't work so you had to crouch or hold with one hand. The water alternated hot/cold so you have to bob & weave to wash. The TV only had CNN, MSNBC or German channels. The dining room does buffet breakfast which was good. Try the carrot & orange juice, but maybe not the beetroot juice. The hotel also does 24/7 room service but practice your French before ordering. For smokers you can get smoking rooms, the bar allows smoking and half the tables in the lobby are for smokers. There's no real night life in Fes so locals come to the hotels for a safe place to meet up, drink & chat. There's no brochures in the lobby with details of attractions. If you ask they'll offer you a Grand Taxi (SUV) trip to local sights or tours to the Atlas mountains or other towns. They'll usually quote in Euros but want payment in Dirhams. The hotel will change money. Checkout was a nightmare! After 20 minutes they gave me a bill with no details so I'll be checking my credit card statement for the next few weeks.
Verified traveler
7 years ago
8.0
Clean and elegant hotel, very nice and helpful staff. Reasonable price… Excellent outdoor pool
Kenecia Wright
7 years ago
6.0
This isn’t a standard 4 star. It’s a Moroccan 4 star which means yheyvhelp ypubwhen they feel like it. The entire front desk looks frazzled. I booked airport transportation only to have it no show. The staff was unresponsive and didint seem to care. The food is real lack luster. All the guest look bored. Not my worse experience but far from my best.
Hisham
8 years ago
6.0
Very good hotel, Excellent location, Wonderful staff, but the management should take a note of the followings 1- Smoking is permitted everywhere including all rooms.( I am not smoker and have changed 3 rooms with ashtrays in all of them including bathrooms too) 2- Low water pressure in the washroom 3- Air Condition is not effective either in the room or in the lobby 4- Slow wireless internet connection with many interruptions 5- Dinner buffet quality and variety is not matching with its price This is the second time to reside in this hotel, the first time was two years ago and many of the above mentioned points were not existing.
Verified traveler
8 years ago
6.0
Good location rooms are large but need a huge overhaul especially the bathrooms, balcony was great. Pool was lovely except the terrible opening hours and they give you someone else's used towel instead of washing them every time. The main problem with this hotel is the loud music during the day at the pool and then the entertainment goes till early hours of the morning so you hear it deafeningly while your trying to sleep
Saf
8 years ago
4.0
Besides the hotel and the facilities being outdated, I found my room to be really poorly cleaned. There were stains in the bathroom, on the shower curtain and well as the tulle curtains on the window, the entire carpeting in the room... I found an olive seed and a small rock in random places on the floor. Since it was centrally located, and I needed the place last minute, it was OK. Thank God I read a review here saying the staff tried to enter the room without knocking on the door and the chain on the door stopped them, because the same thing happened to me! SO WEIRD! I was hoping to work out a bit but the gym was in pathetic condition. There were two treadmills and none worked properly.
jamal
8 years ago
2.0
we reached there and the room was cold , we called and they sent someone who said all we have to do its our the fan on. we did and the room never got any wormer. So we spent the night in the cold and the next morning we talked to the front desk and the lady was so rude and careless. She called the manager who never want to talk to us and he did not care either. the service is so dam poor it is unbelievable so the i will never return and don't encourage any visitor to go there. The hotel looks nice online but the service is very very poor.
Albert
8 years ago
8.0
The desk was friendly and helpful. One morning about 9:00, we were still in bed and a probable cleaning person tried to get into the room without any announcement. The chain on the door stopped the person. The desk said that the person would be spoken to. Otherwise the stays were pleasant.
Verified traveler
8 years ago
4.0
I found this hotel ( rooms , facilities, staff , cleanes) below expectations and very old.
FALAH
8 years ago
6.0
I think it is more expansive than the facilities provided; participial the breakfast, it is not worth Er.10
Nader
9 years ago
10.0
Great overall experience, highly recommend. Very friendly atmosphere.
Verified traveler
9 years ago
8.0
Clean rooms were greatly appreciated; comfort of bedding was only ok. Excellent location. Breakfast buffet was ok, but not that great.
richard
9 years ago
6.0
Lovely stay however advertised as having a gym. It does but most of the equipment doesn't work. ( both jogging machines have loose belts and could be dangerous. I chose the hotel for location and gym as I was staying a week. I have booked another week in December primarily cost and location would be interesting to see if the gym gets any improvement.
Sherie
9 years ago
6.0
Positives: Beautiful decor around the hotel, lovely tilework, rooms good size although our room looked a bit drab others were more modern, working fridge, safe and a/c. Nice pool view room. Excellent bell men and restaurant staff. Enjoyable half board and breakfast offered a good spread. Not UK 4 star but good for that part of the world. Main pool area pleasant and clean. Lobby area mostly good with some cigarette smoke. ATM in lobby. Warm milk for the baby every night, free of charge. Good housekeeping mostly. Little shops with all the things you need apart from nappies. Negatives: Play area unsafe. Kids pool unsafe and had bird poo in it. Had to complain but quite frankly a lot of the play equipment needs to be removed entirely. Hard to get tissue or toilet roll replaced. Or bins emptied. The housekeeping number was usually never answered. No lifeguard unless you count the pool boy. No babysitting unless you want the cleaning staff to look after you kids. Possible issues: There was a resident cat who would come and join you for dinner, he amused my little one but someone else might find this a problem. Key cards always seem to NOT work but thankfully we weren't far from the hotel lobby. Apparently you must not put the card near a mobile phone. Water and drinks are expensive but you can always go out and get something. The minibar was empty so we filled it with our own stuff. No kettle in the room or other tea/coffee making gear.
TAREQ S M
9 years ago
8.0
Great service
Greg
9 years ago
2.0
A con artist operates within the hotel. BEWARE!!!! He conned me for two days and coerced me into to purchasing thousands of dollars of fake rugs. He goes by "Michel" although I'm sure he changes it. DO NOT STAY HERE. Furthermore, the hotel AC was terrible as well as the Wifi.
Driss
9 years ago
8.0
The stay was good very nice and helpful staff
Mourad
9 years ago
10.0
I have stayed here before, and I am very pleased that they still maintain the same great quality customer service. We are coming back for another week in October, and we are looking forward to staying here again...
Verified traveler
9 years ago
4.0
This hotel is normally rated 5 stars but the cleaniness of the floor is disappointing. The hotel staff is not polite at all and asked me to pay 2.23 dollars fee per night that I have already paid through cheapticket. Compared to other hotels, the breakfast is terrible.
seongjun yune
9 years ago
2.0
very unfriendly
Abdulla
9 years ago
6.0
Nice hotel in center but old. I want to thank Madame Rabouli in reception she is very helpful and try to make her best also Madame Iman was helpful. I want to thank the guest relation officer Nadia she was professional. Wifi was very bad??? Air condition not working and it was hot???
Verified traveler
9 years ago
6.0
Horrible beds, air con not working
Gillian
9 years ago
8.0
Stayed for 5nights, was probably 3 nights too many! Once you have seen old Fez, not a great deal else to see. The hotel looks great from the outside and very impressive inside too. The rooms are basic but with the door slamming from the other rooms throughout the night, not much sleep was had! The walls are so thin I could hear snoring from next door and also a baby crying. I didn't feel very welcomed, English is limited with the staff, brush up on your French before you visit. One very positive is that the breakfasts were amazing, great choice, hot and cold.
Johnny
9 years ago
8.0
We needed a stay in Fes for one night, a family with one small child, four adults, two rooms and this was good for the price. Expecially enjoyed the garden and play area for children and friendly staff.
Mourad
10 years ago
10.0
We stayed here for a week (with my wife and two year old daughter). Suffice to say that I enjoyed the best customer service I have ever experienced in Morocco. Staff will do anything to make your stay comfortable. Our room was facing the pool with a nice view over the garden. Music was played sometimes until midnight, which can be an issue for some, but it did not bother us. The play area was good and grass well maintained. They may need to fix some of the toys/slides in the park soon. Overall, we loved this place and we will be going back again next year
osmond
10 years ago
2.0
The hotel is ok, but the management of the hotel was unfriendly and charged hidden fees.
mourad
10 years ago
8.0
It was nice and suitable
Blie
10 years ago
6.0
We stayed there for 3 nights. Our room was large and comfortable, except for the balcony door which didn't close all the way and which meant that the AC wasn't very effective. We received excellent service from some of the hotel staff members while others almost made us feel like we were bothering them. The included breakfast buffet was okay. We only had the buffet dinner once and it too was okay. The elevator was very old and seemed poorly maintained. The hotel is located about an hour away on foot from the Fez Medina. A petit taxi from just outside the hotel took us there for 10 Dirham. The cab ride to the train station cost 5 Dirham or roughly a 20 min walk. Just a note, if you leave the Medina around closing time, it can be hard to find a petit taxi and we ended up walking about 40 mins to the Borj Fez shopping centre and caught a taxi from there.
Ken
11 years ago
6.0
Getting a bit threadbare. Hotel gym very weak and not well maintained (wasn't cleaned while I was there). Rooms nice enough and breakfast pretty good. Pool is excellent and perhaps the best thing about the hotel. The hotel convenience shop was rarely open - certainly not during the hours it was supposed to be open.
usarugger
11 years ago
8.0
NOT a five star hotel. Maybe 20 years ago, but now it's dated and tired. AC was poor, pool was closed at 7 PM even though it was very hot out and people wanted to swim...no explanation. I called twice for someone to fix the in room safe but no one ever showed. Big room, comfortable bed, nice view of pool which I couldn't use and staff was average.
Reef
11 years ago
4.0
Talk about mediocre! This hotel left almost everything to be desired. All of their advertising points fell short, and they failed to mention their strong suits. Wifi: sketchy! Towels shampoo etc: non existent! Pool: under construction! Service: ok!
Hisham
11 years ago
8.0
I have been always travelling and staying in 5 and 4 stars hotel and never been asked to give the details of my credit card at the check in time except at this hotel. It is well understood the the hotel management went through unpleasent experience with a guest or two that made them act in this unprofessional way that send a wrong message to the guest "" we need the details of your card because we do not trust you "' Anyway, the staff recovered this mistake afterwards by offering a very warm and curtious service.
Quinn
11 years ago
6.0
The service was OK but the rooms especially the beds should be updated, they were too soft and worn, when I first arrived to my room maintenance had to come because the heating system didn't work but they fixed it before i returned the house keeping staff was great
Mike
11 years ago
8.0
Good location - can walk to some modern shops and restaurants (not old town), and really fantastic service and food, but the rooms need remodeling.
European review
12 years ago
4.0
The hotel changed since my last stay 2 years ago. The furnature was worn off. The carpets on the halls are in very bad condition. The doors and beds are not in a good condition. The telephone lines in the rooms were not working. The shower heads are broken.
Nabil Faik
12 years ago
10.0
The staff and managers were very professional. They know what they are doing and are very knowledgeable. I found in that hotel the quality of welcome and quality of service. I Will be back to that hotel and also encourage everybody visiting Fes to stay there.
ahmed matter
12 years ago
10.0
we loved our stay in this hotel...the only bad thing is they made us pay for taxes although it was included in the reservation and we had emails say that taxes are included ......Please try to fix this issue
Baino
12 years ago
8.0
Hotel was fine. Two double beds in my room for just me, so lots of space. I had a balcony overlooking the pool area which if you want an early night isn't possible as the pool/bar area s noisey till midnight. Pool area, breakfast area and poolside bar all lovely and for a business trip would reccommend and definitely will stay again. Wifi in rooms was pretty good too for Morocco. Reccommend.
Verified traveler
12 years ago
8.0
There is no free airport transfer service available though this is advertised. Instead the service available is more expensive than a taxi!
Michael
12 years ago
10.0
We came with low expectations because many reviewers had been very negative. However after being there and seeing the pool and the size of the room and the free breakfast we were very impressed. The room is not very nice but it is very big and the ac works very well even compared to 5 star hotels in Europe. The service was extremely good all the workers were very helpful.
MK
12 years ago
6.0
Probably used to be decent hotel in the 80's needs updating especially in rooms, kids enjoyed the pool. Breakfast included was a plus. Rooms very dated, one room AC did not work. wifi was down, fridge needed to be replaced. past it's prime.
Verified traveler
12 years ago
8.0
traveling with a child, we enjoyed the kiddie pool, and playground. Our room with pool view and balcony was perfect, no complaints. Breakfast buffet was generous. Air conditioning was welcome as it was hot outside.
Dr. Lamarti
12 years ago
8.0
I would not rate Pickalbatros Royal Mirages as 5 stars. I would perhaps be too generous to give it 4 stars. It is doubtless a bit old and in need of care & restoration. But, it is clean and the service is excellent. However, I am bound to say all members of the staff are remarkable. They simply cannot do enough to please the visitor. They are just wonderful.
Syed N.Rahman
12 years ago
8.0
I love it,comfortable decent place,friendly staff,nice breakfast
Ken
13 years ago
8.0
The hotel is nice, it has a free breakfast, and is conveniently located. I thought that the service was a bot slow, but still not bad overall. The pool is excellent
Verified traveler
13 years ago
6.0
The hotel rooms felt old, furniture is really cheap, beds are not comfortable. Overall, the place has a look of a motel. Although the service by the employees is very good and the place is clean.
shadys
13 years ago
10.0
close to old city to the great roud of hassan 2 to tarin station
Bill
14 years ago
10.0
Hotel was great-the 2 rooms they provided overlooked the pool and were connected. Staff very friendly, price good, Moroccan Rest. was provided a excellent meal. Good location and made arrangements for a qualified local guide. Overall could not have asked for anything better-given the price..
ew
14 years ago
8.0
Slightly tired decor but this hotel was in a good location for walking around the new part of the city and close to the railway station. The pool and surrounding area in the centre of the hotel complex was the best feature and was good for relaxing and cooling off. Buffet breakfast was good with plenty of staff around to help. Transport to airport arranged by hotel was comfortable but expensive. Would use the hotel again.
Jill
14 years ago
8.0
A lovely short term stay in a very historical. artisan-centered city. Enjoyed the evening carriage ride picked up a short walk from the hotel.
Anonymous
14 years ago
8.0
Visited Fes for one day, and this hotel was convenient and a good value. Rooms were large and well appointed, including a refrigerator. The interior rooms look in upon a large pool and bar arrangement, including as kiddie pool and plaground. The in-room bar was not stocked. Water and soft drinks should be brought with you, to avoid the expense of obtaining them from the bar. Breakfast was Moroccan with some western choices; omlets were made to order.
Homi
14 years ago
2.0
Hotel was shown as 4 stars which it certainly was not. Room and hotel tired and wore out.
Debra
14 years ago
4.0
The rooms were very tired, with stained carpets and drapes, old furnishings, and gray towels. The food service was not good. This hotel caters to large tour groups and they had a very mediocre buffet set up for dinner and breakfast. We opted for the regular dining room for dinner and, despite being empty, the service and food were bad. We ordered a vegetarian pasta that arrived with meat in it, sent it back and it came back with meat again and we finally gave up (it was not a language problem, but a kitchen problem). The breakfast linens were dirty and a poor selection of food. We tried to get a taxi to go to the old city and after trying for 20 minutes went back to the hotel reception to ask for their help and were told just to go back outside and they could not help us get a taxi (which other places in Fes did). Do not use the beauty salon, treatments were bad and overpriced. There are better places to stay, avoid this one.
Raaid
15 years ago
8.0
Very nice
Keith
16 years ago
8.0
Apparently this hotel was formerly the Sheraton. Perhaps this is so as it it well situated, right in the middle of the new town. This is good, in my opinion, as I would not want to stay in the Medina. You'll see why when you visit. If travelling by car you will be happy with the secure parking. It is not large but as most of your fellow guests will be arriving in tour buses it will probably have room for you. Quite a bit of refurbishment was discreetly underway when we visited. It caused us no inconvenience. This possibly explains why our room was nice. The owners are caring for this place. Reception service was good. Disappointed that the room we were allocated had not actually been made up when we arrived at 14h00 but we were immediately given another. A minor error, nicely recovered. Nice, clean rooms. Bathroom fittings quite old, but it all worked. The only part of our stay that was less than good was the quality and price of the restaurant food and the service given by the staff. The breakfasts (included in our room rate)were not very good at all. And the service was poor. The worst part was seeing the staff (wearing really scruffy suits) re-use the cloth napkins after use by customers! Uggh!! Overall not bad value at all. But eat elsewhere.
sagiv
16 years ago
10.0
very comfortable room, large, nice pool. good location, very friendly stuff, and not too expensive
Driss
16 years ago
10.0
I have stayed at this hotel for many years and through changes of ownership. Staff are very professional, dedicated and personable. They provide great service with very helpful attitudes. It has become my home away from home. It is centrally located, with a very nice pool and good food. CNN would be a welcome addition to their TV line-up.
Starts From
$108.00 / night
Fes, 30000, Fes, MA
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