Diwane Hotel & Spa Marrakech
Chain: Not Available
Description
Luxurious Accommodation
The Diwane Hotel in Marrakesh offers spacious guestrooms decorated in warm authentic colors, equipped with modern amenities such as free Wi-Fi and flat-screen TVs.
Relaxation and Wellness
Guests can unwind after a day of exploring the city by indulging in the hotel's spa facilities, including a hammam and massage treatments. The outdoor swimming pool and sun loungers provide the perfect setting for relaxation.
Culinary Delights
Experience a taste of Morocco and international cuisine at the Diwane restaurant, offering a delightful culinary journey for guests to enjoy during their stay.
Book now to experience the perfect blend of luxury, relaxation, and culinary delights at Diwane Hotel & Spa Marrakech.
Sentiment Analysis
Friendly staff
Great location
Comfortable beds
Popular Amenities
Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Car hire
Massage services
Currency exchange
Availability Side
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Guest Sentiment Categories
Cleanliness
Guests had mixed reviews about cleanliness, some found the rooms clean while others mentioned maintenance issues.
Service
Service was generally appreciated, with friendly staff mentioned as a positive aspect by many guests.
Location
The hotel's location near key landmarks and public transport was highly praised by guests.
Room Quality
Rooms were spacious and comfortable, but some guests mentioned maintenance issues affecting the overall room quality.
Amenities
Guests found the amenities satisfactory, with some highlighting the gym and pool facilities.
Value for Money
Opinions on value for money varied, with some guests feeling the price was high for the services offered.
Food and Beverage
Breakfast and restaurant services were generally well-received, though some guests suggested more variety could be offered.
Overall Experience
Most guests had a positive overall experience and expressed willingness to recommend the hotel to others.
Hotel Rules
Check-In / Check-Out Policy
Check In
2:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPlease note that the safety-deposit box is available at an additional cost. All couples must present a valid marriage certificate upon check-in. The night of the 31 dec 2023 the gala diner is included in the prices.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Reviews (346)
.
3 days ago
5.0
Adam
1 week ago
10.0
Sokat
3 weeks ago
8.0
The location was good.. The staff were polite and helpful ..
Cons: The property needs a fresh renovation
Othman
3 weeks ago
6.0
L3615DMcharlotted
4 weeks ago
4.0
Just come back from a short stay at this hotel. On arrival I couldnt ask for more the gentleman on reception was welcoming and helped me out by letting me pay the tax by card in the little on site shop rather than drawing out money at the expensive cash machine on site. He also apologised about our room saying we would be moved tomorrow to a room with 3 single beds instead of a double and a single as requested when booked. For much of our stay there we had trips booked in so went out early morning and returned in the evening. On the last night we approached the hotel for a taxi into the town as we felt the hotel was trust worthy from the little interactions we had, had so far. The gentleman rang a driver who was straight outside the hotel and he charged us 250MAD we didnt think anything of this. We got in the taxi and once in the taxi the driver asked us what we where going to do in the town. We explained we where going to get something to eat then have a look round the markets. He then proceeded to drop us outside a restaurant which was quite obvious he had contacted on the way as the staff where stood outside waiting to greet us on arrival. We explained we would find somewhere to eat ourselfs and we will not be attending the restaurant he had dropped us off at. He gave us his number and said to call him if we wanted a taxi back. After a few hours in the town we got a taxi back from the Markets with a taxi from the town which cost us 80MAD when we told the driver we had been charged 250MAD coming he laughed and said it was too expensive for the short journey. The hotel wasnt the taxi service this I understand however the hotel referred us to this taxi service therefore making it acceptable for people to get ripped off when they are in a trusted postition. When we arrived back to the hotel later we went into the bar we ordered 3 drinks as we had a few times during our stay only this time it was 50 MAD more expensive however there wasnt a drinks menu at hand for us to check the prices conviently. We also had an issue with staff saying they didnt have change and then having to repeatedly ask for change when we had used a 200 note on several occassions during our stay. Tipping I understand is expected to which we did quite generously when we paid. Not everything at this hotel was bad the rooms where as expected from a budget hotel clean, tidy and spacious. The cleaners where amazing and ensured the rooms had clean bedding and towels everyday. The lady selling the trips was so helpful when we needed to print boarding passes and the lady in the exchange/gift shop was also lovely and helpful. Its such a shame that some members of staff really spoil this hotel. We where going to leave the left over money we had at the hotel once we left which was over 1500 MAD for the cleaners and bar staff however decided against this when we realised not all was as it seemed. The hotel has so much going for it with the location its such a shame.
Voyage40088742498
4 weeks ago
4.0
Halloween 2025 diwane marrakech reviews AI Mode All Images Forums Short videos Videos News Shopping Maps Web Books Flights Finance Search tools Feedback DIWANE HOTEL & SPA Marrakesh 3.9(1.4K) 4-star hotel Thumbnail image 2,572+ Overview Reviews Prices About Location Photos Google review summary Reviews aren't verified 3.9 (1,429) Rate and review on Google Reviews All hammam37 smiling35 massage32 star26 +6 Sort by Most relevant Newest Highest Lowest Carley Hunter 4 reviews Holiday | Friends My review receives 2 stars as the first night and the cleaners at this hotel were great. …More Miss Jae 1 review Edited a week ago New Holiday | Family This trip turned into one of the best short breaks ever. All the staff were wonderful and friendly and the food was amazing, …More ❤️1 Dema Local Guide·695 reviews·1762 photos 2 weeks ago New Holiday | Friends This was our last stop on the tour, and we spent two nights at Diwane Hotel & Spa Marrakech. The room was clean, though I was assigned a room with four beds even though I was traveling solo — apparently, it was the only one available. The …More Massage area Hammam area DIWANE HOTEL & SPA Marrakesh (owner) 2 weeks ago Thank you very much for your kind and detailed review. We’re delighted to know that you enjoyed your stay, appreciated the friendliness of our staff, and had a relaxing experience at our spa with Chaimaa and Naima — your compliments will be shared with them with pleasure. We also take note of your comments about the room and street noise as we continue working to improve guest comfort. We hope to have the pleasure of welcoming you again on your next visit to Marrakech. La Direction Nazreen Khaliq 1 review 3 months ago Holiday | Couple The location is great as food places are near by so you dont need to book any taxis. Rooms are nice they have all basic necessities. The spa was amazing has a calm and luxurious vibe. Its a clean hotel spa which is unlike the ones other …More ❤️1 DIWANE HOTEL & SPA Marrakesh (owner) 4 weeks ago Thank you so much for your wonderful review. We’re delighted that you enjoyed our convenient location, the comfort of our rooms, and especially your spa experience. Your kind words for Fouzia, Salma, and Khadifa mean a lot — we will make sure to share your compliments with them. We look forward to welcoming you back soon for another relaxing stay. La Direction People also ask Is Diwane Marrakech close to tourist attractions? What is the best district to stay in Marrakech? Is Diwane Marrakech good for couples? Is Diwane Marrakech family friendly? Feedback Expedia https://www.expedia.co.uk Diwane Hotel & Spa Marrakech Reviews, Deals & Photos 2025 Travellers love the great breakfast, rooms, and staff. Stay at this 4-star spa hotel in Marrakech. Enjoy free breakfast, free Wi-Fi and free parking. 7.6/10(285) · from £90 Booking.com https://www.booking.com 724 Verified Hotel Reviews of Diwane Hotel & Spa Marrakech 8.0 “Very welcoming and friendly staff who made the stay worthwhile and a pleasure.” Kishver. Reviewed: 14 February 2025 · Stayed in February 2025. Verified ... Discussions and forums Hotel Diwane - Marrakech Message Board Tripadvisor · 1y The rooms are well appointment and spacious and the buffet breakfast offers a great variety and is just lovely jubly. It's location is a side street of ... More Diwane Hotel Review - Marrakech Message Board Tripadvisor · 2y Hotel Diwane - Marrakech Forum Tripadvisor · 1y On The Beach https://www.onthebeach.co.uk Diwane Hotel - Marrakech, Marrakech Area Diwane Hotel is located in the city centre, in the Guéliz district and is a great base to explore the city. It is set within the shopping area of Marrakesh. 3.8(1,668) Agoda.com https://www.agoda.com Diwane Hotel & Spa Marrakech | Marrakech 2025 UPDATED DEALS, HD Photos & Reviews Nightly rates{<!-- -->{ from [MINPRICE}} in Marrakech! Located in Guéliz, Diwane Hotel & Spa Marrakech offers a great night of sleep so you're well rested for the ... 7.6/10(218) · room rates from per night (GBP) - We Price Match! Hotels.com https://uk.hotels.com Diwane Hotel & Spa Marrakech, Marrakech: 2025 Info, Photos, Reviews | Book at ... Last rated Apr 2025 - Travellers said: "Good location of the hotel with very friendly staff and clean room." View deals for Diwane Hotel & Spa Marrakech, ... 7.6/10(285) · from £91 Booking.com https://www.booking.com Diwane Hotel & Spa Marrakech Free WiFi. Spa and wellness centre. Airport shuttle. Show all facilities and services. Reviews. Scored 6.7. 6.7. Rated pleasant. Pleasant · 723 reviews. Show ... 6.7/10(723) Trip.com https://uk.trip.com Diwane Hotel & Spa Marrakech: Latest Deals & Reviews 2025 The overall experience at this hotel was quite average. The rooms were decent but nothing special, and the facilities were just standard. 3.8(55) · From £62 KAYAK https://www.kayak.co.uk Diwane Hotel & Spa Marrakech This traditional hotel is situated in Gueliz, and offers a sauna, a beauty centre and an outdoor pool. It also provides a 24-hour reception, a kids pool and ... 6.7/10(1,284) · £28 per night (Latest starting price for this hotel) People also search for Results are personalised - Try without personalisation United Kingdom BL9 8EN, Unsworth, Bury - From your device Update location Dark theme: on Help Feedback Privacy Terms Carley Hunter 4 reviews 2 minutes ago New Holiday | Friends My review receives 2 stars as the first night and the cleaners at this hotel were great. The rest not so much. We were met by a lovely receptionist who opened the hotel gift shop to let us pay hotel tax via the card machine as it was very late and nowhere was open to get cash. He also informed us our room was not ready and he had given us a room with a double bed and one single (we needed 3 single beds) he told us to come down in the morning and we could be moved. This happend as planned the following day no extra change. As we had booked trips in we left early and was back late for the following 2 days. (The trips were the best part and I advise you book these in advance) Our room were cleaned, toilet paper restocked and towel changed daily. The final day we did not have any trips and planned to explore Marrakech a little more. We believed the hotel would look after their paying guests and we asked about a taxi from reception, a different receptionist from the one who checked us in. He told us the taxi is outside and will cost 250 (their currency) this was our first con. The taxi driver proceeded to take us to a restaurant of his choice as we mentioned we were getting some food from Marrakech. Feeling this was a further con as they tried to usher us into the restaurant we said no as we wanted to look around first. Scamakech was everything negatively described we kept our handbags close and had a nice time at the market finding a lovely bar at the center with live music. We flagged a taxi costing 80 (big drop from 250) to take us back to the hotel. Back at the hotel we sat in the bar area for drinks before going to bed. When ordering drinks in the hotel the bar staff gave us the wrong recipe hoping we would pay that amount when we questioned it they provided another that was still more than it should have been for the 3 drinks we got They moved all the drinks menus so we couldn't see the price. We would have stayed and chatted about the holiday as it was a final night and had a few more drinks but we were tired at this point by the constant deception of the staff who took the joy from the experience. They always say they have no change but miraculously managed to find some. I would happily give the change as a tip but the expectation and repetitive need to ask for my money back left a sour taste. All in all the hotel should care for the customers instead we were left feeling unable to relax and enjoy the surroundings because the staff were con artist taking from the tourist at every opportunity. A very unpleasant end to a great start.
LATIFA
1 month ago
10.0
la simplicité
glennf677
1 month ago
4.0
Beware, this is only a 3 star hotel at best ,the photos are far better than the reality. It is badly in need of a complete renovation, most aircons don't work and it is generally dirty. I'm not sure of the location yet, but it is in the city.
Emanuel avinoam
1 month ago
8.0
איזור מרכזי קרוב למסעדות כשרות, ובית כנסת
Younes Al-Ali
1 month ago
8.0
حجم الغرف، نظافه ، فطور
Cons: لا يوجد
1 month ago
10.0
Un excellent séjour ! L’hôtel est très agréable, la piscine est magnifique et parfaitement entretenue. Le petit déjeuner est varié et délicieux, avec beaucoup de choix pour bien commencer la journée. Le personnel est accueillant et toujours souriant. Tout était parfait, je recommande vivement cet établissement ! 👌
Victor
1 month ago
9.0
Dreamer35653295379
1 month ago
10.0
I stayed 5 days with my sister in this hotel and it was a really good experience for the first time in marakesh,very good location ,close to restaurant ,mall and all shops . The room made me feel at home. reception was very welcoming,and he gave us the room an hour earlier than check in time and cashier was very nice(she was open till 11 pm which was good for us to exchange currency when ever we wanted)and also very friendly. Every afternoon till night, they had live traditional music in the area and they served drink,tea and ... The breakfast was decent, but it needs some improvement. I highly recommend it
Lokmane
1 month ago
3.0
FamilyFriendly1989
1 month ago
10.0
Jane and I had an amazing Moroccan Hamam Massage the best we ever had definitely recommend, the girls were incredible, Naima Aziza Chaima Fati, xx
sharongA3920GC
1 month ago
4.0
The hotel itself is dated and tired. The room was cleaned daily and towels changed. Pool was nice. Money exchange, bar staff and reception were probably the most corrupt people I have ever met. Wouldn't recommend this hotel
J7150DLjulied
1 month ago
6.0
We stayed at the Diwane 26th to 30th September, we were a party of 8 who had gone away together for a short break. We arrived at the hotel before check in opened which wasn’t a problem. We paid our room tax and got a drink from the bar. Please be aware that it is better to have smaller notes and coins as the bar staff will continually tell you they have no change so a 70 dirhams bottle of beer will cost you 100 dirhams if that is the only note you have. This happened every time we purchased something and as I said we were a party of 8 so between us lost a considerable amount of money. If the hotel does this to every guest staying there then they must be raking in a tidy profit. The rooms were adequate but dated and if you get a roadside room be prepared for continuous noise throughout the night. Housekeeping was excellent, breakfast was good with omelette and pancakes for fussy eaters, the pool attendant was lovely and would reserve sun beds for you. The day before we were due to leave two of our party went to reception to arrange a transfer to the airport for us at 18.30 the following day, a price was agreed and 250 dirhams was handed over in cash to a staff member. A receipt was asked for but were told it wasn’t necessary as they (staff) knew who the transfer was for. 18.30 the night of our departure no minibus, asked at reception and they totally denied one being ordered or any money being paid despite the husband and wife who booked it describing the staff they delt with. Totally denied having any knowledge of the booking almost arguing with us felt like we were made out to be liars. The only way the hotel would get us to the airport was if we paid again this time it was 300 dirhams, we had no alternative but to pay or we would have been late for check in. All in all we felt conned out of money by this hotel both at the bar and with airport transfer. Wouldn’t stay here again and for those of you that do please be very wary.
adeleryork
2 months ago
8.0
Staff were very helpful and the pool man was excellent! Check in and out were easy. Key cards often didn't work but easily sorted. Room was huge and authentically decorated. It was clean. The bathroom was a bit tired and the hairdryer dangerous as the casing kept falling off exposing wires. There were no tea & coffee facilities but I asked and was given a kettle so all good. Breakfast was nice with plenty choice. Pool area was adequate size and a super clean pool. The pool furniture could do with a clean though. Huge towels were provided to lay over and they were comfortable enough. All in all, we would come back here if in the area. Good location.
matthewkD9556BN
2 months ago
4.0
Hotel Diwane benefits from a prime location in the heart of Marrakesh, placing it right amidst the city’s vibrant energy. The property itself has a beautiful, traditional aesthetic with a Riad-style entrance that feels authentically Moroccan. The pool area, bathed in sunlight for much of the day, has a relaxing atmosphere and is one of the highlights of the hotel. Unfortunately, our overall experience did not match the promise of the setting. Upon arrival, we received a rather lukewarm welcome, despite having arrived early after a long, sleepless night of travel. We had booked a standard room for a week and were immediately offered an upgrade to a superior room—for cash only. This felt uncomfortable and, frankly, suspect. We were directed to a nearby ATM (with poor exchange rates and withdrawal fees). When we declined the upgrade, suddenly card payment was accepted. The interaction gave a poor first impression and cast a shadow over the start of our stay. At the very least, some guidance to the pool area and a welcome drink would have been appreciated—especially considering Morocco’s well-known hospitality, which sadly was lacking here. One of our rooms wasn’t ready, which we understood, but again, no real communication or care was offered. We usually tip generously, but this whole situation left us frustrated and without local currency. The rooms themselves were functional but underwhelming—tired, dated, and in need of refurbishment. Housekeeping and bedding were not of a good standard. We had to ask for cups to be changed. The tea and coffee never got replenished. The hotel has its staff complete housekeeping late. 18:00 when we were wanting to shower and get ready for an evening out. Breakfast was adequate—nothing memorable, but it did the job. What truly soured our stay was the service (or lack thereof). After check-in, it felt like we became invisible. We observed other guests receiving very attentive service—pool staff setting up loungers, fetching towels, engaging warmly. In contrast, we had to approach staff multiple times and were often ignored or met with blunt responses. My wife, in particular, felt she was treated rudely, and the difference in service between us and other guests was stark. One example: we requested a menu by the pool and, upon asking for a few minutes to decide, the staff member never returned. When we later approached the bar to order, we were met with an exasperated “What?”—a level of unprofessionalism that left us stunned. We genuinely started questioning whether we had done something to offend the staff. As a mixed-race family, it’s hard not to wonder if unconscious bias played a role, especially as we saw other guests warmly interacting with staff and receiving a level of attention that was consistently denied to us. It left us feeling unwanted and deeply disappointed. I’ve travelled extensively and stayed in countless hotels around the world, but I’ve never felt so unwelcome as a guest. It’s taken me a long time to write this review because, quite honestly, the experience left me upset. I hope this feedback serves as constructive input for the management team, as the potential of this hotel is undeniable. But hospitality is about people—and sadly, that’s where our experience fell apart.
Odyssey798793
2 months ago
8.0
Lovely budget hotel. Staff were really friendly and the food was good - even had vegan options. Comfortable rooms and good facilities. Weirdly wouldn't serve me a glass of wine after a certain time of night unless I bought the whole bottle which they said they could keep in the fridge for me if we didn't finish it! If you're staying here you'll probably need to get a taxi into the old town as it's quite a walk and crossing the road is taking your life in your hands - you just have to be brave and go for it! Taxis are cheap and safe, sit back and enjoy and the crazy traffic that just seems to work!
kirstytX6941TM
2 months ago
10.0
After reading the reviews we were quite apprehensive but honestly we had the best time. The hotel staff were great, really friendly and very helpful. The hotel is dated but I feel this just adds to the character of the place. Our rooms were spacious and clean. Would definitely return to this hotel un the future.
wkdwitch
2 months ago
8.0
The location was good for the shops and a taxi ride from most other places. Medina etc. the was no views from the hotel as in a side street. And very noisy. Think we may have been hustled into upgrading room. Saying that the staff were fantastic the cleaners did a fantastic job as it was spotless. The room was basic but clean and big. Food was ok . The pool was great . In need of updating. Basically you need really good ear plugs for sleeping.
catiap697
2 months ago
10.0
“Excellent experience! The hotel is clean, and the staff are very friendly and attentive. The pool is immaculate, lovingly cared for by Aziz. Great location. Highly recommended!”
Akdag
2 months ago
8.0
mohammediM5743RN
2 months ago
4.0
I booked superior rooms but was downgraded to standard interconnecting ones without explanation or compensation. The beds were dirty and not as described — one was a flimsy foldable frame with a broken wheel. The air conditioning made loud noises all night, making sleep nearly impossible. Housekeeping was virtually non-existent. We were left with just four toilet rolls between two rooms for six people, and the same stained bed linen for the entire stay. The lift broke down early in the trip and was never repaired, forcing us to climb three flights of stairs daily — a serious issue as I was travelling with a disabled family member. To make matters worse, the keycards stopped working almost every day, usually after we’d already climbed the stairs, meaning we had to go back down to reception to fix them. Staff were dismissive, laughed at us, and repeatedly overcharged for basic items. Despite paying for all-inclusive, we were charged for nearly every meal and drink — even when ordering during the designated hours. This hotel was not only uncomfortable and unhygienic, but it also felt exploitative. I would strongly advise others to avoid it.
T3603FFbrianm
3 months ago
8.0
Pool: Relaxing and no rush for beds. Pool attendant will sort you out. Decent background music playing. Drinks: good selection but no draft. Bit pricey but great service. Food: breakfast was good but I only go for eggs and croissants. Lunch sandwiches are really good. Room: I assume easyJet reserve the cheapest rooms so we upgraded to deluxe pool view for £20 per night. Room was clean and AC is great. Outside: A bit of work going on but would expect that after an earthquake. Turn left and you get the pricey restaurants and bars. Turn right you get the less exclusive restaurants. Walk dead ahead and you end up in a bar. Music, sports and a crazy night. In general a great hotel in the heart of the city. A quiet relaxed experience and if you like a little culture close by it’s a great base.
karlwill362018
3 months ago
6.0
Let’s start with the positives: The staff were genuinely fantastic—friendly, accommodating, and always willing to go the extra mile to make our stay enjoyable. The pool area was well maintained with a full-time attendant, so we never struggled to find a seat. The bar offered a good range of drinks (both alcoholic and soft), though prices were similar to what you’d pay in the UK. The food menu at the bar was decent too, with pizzas around £5, which was good value. On the less positive side: I had booked two standard rooms, which turned out to be very basic. I upgraded to premium rooms with a pool view for an extra £220—cash only, which felt unusual as card payments weren’t accepted. The premium rooms were clean but still dated and in need of refurbishment. Breakfast and dinner were included in my package. Breakfast was fine, but I’d recommend booking bed and breakfast only, as dinner was disappointing—cold on the first night and generally limited in choice throughout the week. Fortunately, there are plenty of places to eat nearby. Some things definitely need improvement: Room towels were old and stained, and didn’t feel fresh. The restaurant often ran out of clean glasses and cutlery, leaving guests waiting. The spa seemed pricey, with a 30-minute massage costing nearly £50, so I didn’t try it. Overall, this hotel would suit someone looking for a basic, budget-friendly stay with excellent staff but limited comfort. Personally, I’d rate it 3 stars—it matched what I paid, but I’d likely spend a bit more next time for a higher-quality hotel.
E7191KUnataliel
3 months ago
4.0
I don’t often give bad reviews or complain but there were so many disappointments that I think it’s worth making people aware before deciding to stay here and give a full review. When arriving at the hotel reception staff were friendly and so were the staff at the cash desk. We were given two interconnecting rooms as a family of four which we were happy about. We got to our rooms which were a bit outdated and tired looking, but otherwise clean. Not entirely what was expected from looking at pictures beforehand and the fact this was classed a 4 star hotel, but as long as room was clean we were happy. Breakfast was not great - minimal variety offered and it was the same each morning. The small number of hot foods were not even covered despite the endless swarm of flies hovering. Also when you think of Morocco you imagine vibrant, fresh and appealing fruit. The fruit offered here was a deep bowl of rotten dull fruit. There was no pace in taking up dirty plates and tidying which I thought would be a priority given the heat and all of the flies. Several times there were no cups nor milk available. Also many of the cups were dirty and crockery chipped. I would not bother having lunch or dinner here. Firstly the staff were having a full blown argument through the restaurant which lasted a while. When the waiter came to our table I asked clearly for what I wanted. I received something different to what was listed on the menu and had to resort to wiping sauce off lettuce leaves as the waiter had argued with us when we challenged what we were given. Quite distressing as I suffer with an eating disorder. There’s also a sneaky culture in reserving sunbeds. We came down one morning to find four free beds and the towel man would not let us take them, pointing to four other beds and actually moving people’s personal items to make us take those particular beds he was pointing to. It’s clearly evident he takes money off residents to reserve particular beds. Very unfair, especially when we spotted particular residents that had “reserved” with a backhander didn’t arrive at the pool until after midday. We called the manager down who either did not understand or seem to care. Absolute madness. Drinks at the bar are ridiculously expensive, even non alcoholic, however credit to the barmen who were very friendly and welcoming. One time I ordered drinks, and my payment was declined as my bank had put a stop due to fraud suspicion as I was out of the country. My husband then went upstairs to retrieve the cash and paid the bill. However late that evening at 9:45 we were woken up by knocking at our door by a member of staff who was insisting we had not paid our bill! Rooms were kept relatively clean however toilet rolls were never replenished and one time we wiped the floor with a towel and it came up black! One day we wanted to go to the medina by taxi. The hotel does offer a shuttle service but priced at 400 Dirham, 4 times the price of a taxi! We tried to order a taxi ourselves by app but none were available. We asked reception if they could call us a taxi but they refused! Signs say the pool is open from 9am however a couple of times the pool wasn’t ready until after 10 due to a cleaning treatment. The website advertises they have a fitness centre - it was nothing of the sort but a grubby little room with barely any space nor machines. On the day of departure we arrived at breakfast at 6:30 to have something quick before meeting our transfer for the airport. We were there for half hour and the pancakes still had not been done despite somebody just standing at the station soy daughter went hungry. I realise this review sounds like a right rant. When there are only one or two things I’m not too bothered but there were just so many things that were disappointing that on the whole added up to a poor experience. Take no notice of this being a 4 star hotel - it is far from it!
hafida
3 months ago
7.0
L’emplacement. La chambre. La bienveillance de Aziz qui s’occupe de la piscine toujours au petit soins pour les clients.
Cons: Le service du petit déjeuner, il faut souvent leur demander le réassort. Le manque de professionnalisme de certains serveurs. La machine à café qui ne fonctionne souvent pas pendant le service. Le jus d’orange qui est coupé à l’eau, ce qui n’était pas le cas il y a quelques années.
Anis
3 months ago
7.0
Personnel chaleureux, bien placé et propre.
Cons: Problème de clim dans la chambre et pas d’évacuation d’air dans la salle de bain.
hafida
3 months ago
7.0
Rb010101
3 months ago
7.0
zeea196
3 months ago
10.0
Hammam at Diwane Spa, Marrakech We booked the Package Express - Hammam beldi, massage and jacuzzi for our family of 6. We had a wonderful hammam experience at Diwane Spa. The treatment was both authentic and deeply relaxing — from the steam and black soap scrub to the rhassoul clay mask, every step was expertly done. I especially appreciated the thoughtful touches: fresh lemon ice water, warm herbal tea, and delicious biscuits served after the treatment. The staff Naima, Aya, Fouzia and Siham were kind and professional, and the spa atmosphere was peaceful and clean. Highly recommended for anyone looking for a traditional yet luxurious hammam in Marrakech at a reasonable price. ⭐️⭐️⭐️⭐️⭐️
Blandine
3 months ago
1.0
Cons: À fuir ! Personnel impoli Chambre au secours j’ai même pas les mots pour décrire … tellement c’est chaotique Plus de papier toilette, pas de taie d’oreiller .. gel douche shampooing pareil !! La femme de chambre n’en remet pas ! Rien de bien ! À l’arrivée on me demande si je veux être surclassé, il faudrait déjà revoir vos chambres de bases et classer les gens normalement! Car là c’est une honte ! Je n’ai jamais dormi dans un hôtel aussi délabré. J’ai eu immédiatement envie de fuir ! Au restaurant de l’hôtel pour le petit déjeuné je dis « bonjour » ! La base pour moi !!! Le cuisinier me regarde ne me répond pas ! Le seul point positif, c’est le spa ! Soin fait par Naima … et la franchement c’était merveilleux !! Merci à elle d’avoir relevé le niveau de l’hôtel !
simonjQ4300KA
4 months ago
10.0
My wife and I booked this hotel as a short city break, we deliberately did not want a business type hotel. From arrival we were made to feel most welcome, shown to our room, entirely as booked and nicely pre cooled. We arrived quite late, no problem to the hotel, bar was open and chef agreed to do us a late meal, which in turn was mouth watering and traditional Moroccan. Staff fabulous, Restaurant great, facilities absolutely perfect to chill out near the pool, spa treatments I’m told by my wife just fantastic, all very reasonably priced. Can’t fault this place for style, service, in city location and welcoming traditional style and staff.
Trip46396179512
4 months ago
10.0
Don’t understand some previous reviews and I don’t normally leave them but this very cost effective little gem of a hotel is just perfect for a Morrocan city break. Had a lovely time here, rooms were good, communal spaces were spacious and clean, the pool area was great and the pool guy was superb! Breakfast had a perfect choice from pastries to freshly cooked omelette. The medina is a 5-10 min taxi away (50 - 100 dirham). Some decent restaurants within walking distance. Actually good enough that we’ve booked again for next year to return and explore some more!
Ziaul
4 months ago
6.0
Average hotel
783declanh
4 months ago
8.0
I’ve had a gander through all the negative reviews to see if I can agree with any of them first. The only thing I can somewhat agree with is that the hotel would benefit from some updating, mainly in the outdoor area. The pictures on the website are old now. Other than that, I think the other bad reviews are just down to individual experiences. We were here for three nights. The hotel is very close to the airport and is situated about a ten minute taxi ride from the inner city where the tourism action is. You could walk it, but not at this time of year when temperatures are between forty and fifty degrees. Room: Check in is from 3pm and our flight landed at 10am, so we were at the hotel before noon and asked if we could leave our bags there. The hotel staff actually told us they’d have a room ready in thirty minutes if we were happy to wait in the lobby. This is excellent customer service. They offered a room upgrade for €25 per night but we declined and stuck with our standard room. The standard rooms are huge - well air conditioned, the bathroom is huge as well. There is a TV, a safe and a fridge which came in very handy. The rooms were cleaned and beds made each day, and the standard of cleanliness was very high. Outdoor area: The staff managing the outdoor area were superb. They were very polite and very helpful. There was one chap in particular who manages the sun loungers - he found us places to sit each day, provided everyone with fresh towels and even came around moving parasols to make sure no one was burning … he saved my left nipple from crisping up! We ordered drinks and food each day. Prices are very reasonable and the pizzas are really good! Lobby: Plenty of comfortable seating. It’s dark and cool in this area and there is an ATM and an information desk. Staff working on reception are really pleasant, there was one gentleman who was really helpful and carried our bags to our room. Restaurant: Breakfast was included. There’s a lot of food to choose from, with hot food, pastries, breads etc. I think they were making fresh omelettes but we didn’t have any of them. Previous reviews mentioned birds flying over you - yes, tiny little sparrows. They don’t bother you, I never saw them land on the food. Just wondering about looking for crumbs off empty plates. It’s no different to eating outside, I don’t see why this would be an issue. Overall: Customer service is great. The staff are really helpful and the hotel, despite needing some updating, is clean with everything you could need. I’d happily return to this hotel.
dwK4381RC
4 months ago
2.0
I had a very disappointing experience during my stay. The day staff were noticeably rude and dismissive toward me and my family, and I couldn’t help but feel we were treated differently because of our skin color. While other guests seemed to receive warm and helpful service, we were met with indifference and a lack of basic courtesy. This kind of treatment is unacceptable and deeply disheartening. Good customer service should be extended to all guests, and unfortunately, that was not the case here. Even when the staff made an error with the amount they wrote in regards to city tax they went on call me a lie. Birds kept flying in and out of the breakfast area while the food was uncovered. I would not return and cannot recommend this hotel to others.
GmB195
4 months ago
6.0
OK, so you get what you pay for, the hotel needs a some tlc. The staff are very nice and helpful. The rooms are cleaned every day. The breakfast is OK, the omelette are ok. The hotel just needs money spending on it.
joc418
5 months ago
10.0
What a lovely traditional hotel, such friendly staff, rooms cleaned daily, fresh towels everyday, Breakfast is good, fresh omelettes, traditional pancakes, muffins, A sort of cooked breakfast, fresh bread, cereal, fruit, tea, coffee and juice. Plenty. The pool staff was great, saved a bed for us everyday, the bar staff were brilliant, bringing drinks , food menus when required. We paid £375 each for this holiday and it was worth every penny. We had 2 spa visits, a hammam which was lovely, a nice scrub, and then on our last night a relaxing massage. The 2 girls were fantastic Would highly recommend. Don’t know what all the bad reviews are about. Ignore and just book, you won’t be disappointed. It’s a 10 min taxi ride 50-70 DHM to the square/souk (about £5 each way)
Traceyscade
5 months ago
10.0
We stayed in this hotel in June 2025 had an amazing stay breakfast really good lots of choices room great size staff very friendly loved our stay
Rina
5 months ago
10.0
Daenaaaa
5 months ago
10.0
We stayed at Hotel Diwane for three nights & can say it was well worth it, would 100% recommend staying here, great hotel, bar & pool area, great location and the staff were so lovely & helpful. I was worried after booking this and reading the reviews, but I can say ignore them!! & book this hotel. The hotel is lovely, the bar and pool area is great, we had bed and breakfast, and it was nice, just what you expect from a bed and breakfast. Plenty of choice on food & the lunch menu is good too along with the rest of the food, cocktails are nice too. The rooms are just like the photos, they do the job, I can’t complain about the room as I knew what it looked like before booking - comfy bed, clean bathroom and overall a nice big room, good aircon & the cleaners replaced towels and cleaned the room everyday & quickly (we never seen them) Bags were brought up to the room, they couldn’t do enough for you. The bar and pool area is very nice & the bar staff are super friendly and lovely, waiting on you hand and foot. Especially the pool guy, making sure you had towels and everything you needed. He was great!! (didn’t get his name) – We loved staying by the bar and pool. The reception staff are warm and welcoming, always willing to help and a big shout out to the lady working behind the travel desk, she sorted us out with taxis and made sure we were looked after. Being dropped off / picked up. She gave us the taxi number to ring when we wanted to come back and always did without waiting & was very cheap. Taxi drivers were always nice and friendly, always interested in your day and making conversation. The hotel is in a great location & if you are wanting a nice bar near the hotel I would deffo recommend point bar Marrakech – Great bar, cocktails are nice and cheap & the staff were so nice. We really enjoyed our stay at this hotel and would 100% stay here again if we are ever back in Marrakech. Lovely little hotel ginger cat too, to top it off. Cash machine in hotel which are very handy & it is not expensive to take out from. Free WIFI & the WIFI is good. If you are staying at this hotel, don’t worry about the bad review, I really don’t understand them, we loved it and I’m sure you will too. Thank you so much for a wonderful stay, Hotel Diwane & thank you to all the staff!!!!! Hopefully we’ll be back.
jose
5 months ago
10.0
Un hôtel fort bien placé au centre de Gueliz mais a 45 minutes a pied ou 30 Drs en Taxi aller et idem retour. Le personnel de l'hôtel est très accueillant et fort agréable mais l'hôtel est vieux, très vieux, structure vieillotte c'est fort dommage et ca mérite d'être renouvelé car pour le prix de la chambre il y a beaucoup mieux a Marrakech.
ryanhR6252DU
6 months ago
6.0
I stayed here for a week in May, and while the hotel has potential, several issues made the stay more frustrating than relaxing. This review reflects my experience - others may feel differently, but here’s what stood out. The Pool Situation The pool area could be fantastic - good music, nice design, and a great suntrap. But the whole atmosphere is ruined by poor management. Despite signs saying “no lifeguard on duty,” a staff member clearly acts in this role and is responsible for the bizarre sunbed reservation culture. By 10:00 (when the pool opens), almost all beds in the sun are “reserved” by the lifeguard - even if no one uses them for hours. We were forced to sit in the shade on multiple mornings while 20+ beds in the sun sat empty. We were just told “The sun is coming” - which it did not for over an hour. Another day, the reserved beds weren’t touched in over 4 hours. This might be part of the local culture, but compared to European holidays, it felt unfair. The hotel offers no guidance or policy, and when we asked reception, we were told to speak with the lifeguard. If you’re not fluent in French, that’s another challenge. It set a strange tone that never improved. Pool Bar Policy We brought two bottles of water from the shop next door - less than 20 dirhams for both. We weren’t even drinking them yet, but staff took them from us until we left the pool. Later I learned the hotel charges 25 dirhams per bottle. Water is essential in Moroccan heat, and with undrinkable tap water, this policy felt like exploitation. The Room We were told we’d been upgraded, but this wasn’t the case - it was a standard room that had been recently renovated. It looked nice enough, but the windows were poorly sealed. At night it sounded like they were wide open. The sound of car horns and motorbikes was constant, and sleep was a real struggle. Earplugs and an eye mask helped a bit, but even then, I only got two good nights of sleep all week. Breakfast Basic at best. No food was labelled, which isn’t great if you have allergies or dietary needs. Options were limited: half-cooked omelettes, a few hot items, pastries, salad, pancakes with jam or honey (no chocolate spread), and no condiments like ketchup or mayo. I even saw a staff member drop a fork, wipe it with his hand, then continue whisking eggs. Other Frustrations • Only one small, slow lift working - often broke down. • WiFi in rooms was unreliable - slow, buffering constantly. • Our key card stopped working every single day, requiring trips to reception. • Some staff were lovely, but a few came across abrupt or dismissive. This may be cultural or due to language barriers, but it didn’t feel welcoming. Final Thoughts Normally, you figure out a hotel’s rhythm after a day or two. Here, after 7 nights, I still felt like I was trying to work it out. The hotel could be so much better with a few small improvements - better pool management, clearer communication, fairer policies - but as it stands, I wouldn’t return. Positives: • Room was cleaned to a high standard daily - credit to the housekeeping team. • Pool bar sells alcohol and accepts card payments. • The outdoor area is lovely, with a good balance of sun and shade. Without the sunbed drama, it would be a major asset. I’m just glad we were only there for one week - two would’ve been too much.
Kaki12014
6 months ago
6.0
The room was very clean and bed comfy. The room was not modern more morrocon - traditional. The hotel was dated however, morrocon - traditional. The pool staff especially pool guy couldnt do enough. Good location. Some points- we paid 50 English as deposit at check in, there is some communication between staff at checkout to confirm status of room. Also, key card to be charged once chambermaid as been - went to room on 2x occasions to find I was lock out so back to reception2🫣. The quality of food rubbish! Best either stay over and eat/go out. Not even complimentary drink of water at dinner. Staff are lovely. If u want massage etc be prepared for less dignified experience- strip get on bed then roll over on front no towel screen at all🤔 xx
markpepper13
6 months ago
10.0
We stayed for a city break for 4 days. Our family of 4 couldn't have been happier wiylth the hotel. Very clean. Spacious rooms. Lovely pool and very helpful staff. Good food also served all day. We had b&b which was great. A good selection to cater for all tastes. Omletes cooked to order. Would definitely recommend this hotel.
caren2018
6 months ago
8.0
The hotel is about 20 minutes from the airport but hold on to your hat as the roads aren't for the faint hearted. We were 2 couples and the reception check in was easy and they accomodated our early arrival by giving us one of the rooms early, so we could park our luggage and change in to poolside wear. We were given the option to upgrade, which we accepted so we can't comment on the room we booked but the room we had was spacious, clean and had a balcony. Do not be fooled by the towels on the bed, it may look busy but the wonderful gentleman that manages the poolside, not only finds you a great spot he also takes in consideration your needs, for example 2 of us wanted sun, 1 didn't want sun and 1 didn't care, he found us the perfect position and he made sure that was ours for our stay. The staff that looked after drinks and food around the pool were also great, you only needed to stand from your sunbed and they were making eye contact with you to see if you wanted anything from the bar. We tried the spa and we booked between the 2 of us, a face and head massage, back massage and 2 x reflexology, my friend (who is a qualified beautican) just had her feet rubbed for 30 minutes, she did point out that this wasn't reflexology and they offered her another appointment but with the same person and she would also have to pay again!! I can highly recommend Point Bar (I see another person recommend this and thank you so much), also La Trattoria, food and service at both was amazing and in walking distance of the hotel. There are 2 tortoices, please if you go there, grab a bowl of salad at breakfast so they can have a nibble, they LOVE cucumber and tomatoes (chopped).
Robin
6 months ago
3.0
Breakfast was unappetising and poorly presented
Cons: See above
Douae
6 months ago
4.0
Geographically ideal
Cons: Breakfast was mid - they ask you to give 1000 dhs in down payment and claim that this is already mentioned on booking.com and on their site which is not true. - woman in the exchange bureau in the hotel didn’t give me the right change of money on two separate occasions.
Jet41319108403
6 months ago
10.0
First time in Maarakech and we were looked after very well by Anas. He gave us a tour of the old and new towns, introduced us to Morrocan traditions and gave sound advice on how to deal with Souk negotiations. Highly recommend Anas to other visitors to enhance their stay..
El
6 months ago
9.0
JenCope
6 months ago
8.0
We had a great few days in Marrakesh staying at the Diwane hotel. The bed rooms are basic but clean and the staff make up for it because they are all so friendly and helpful We had bed and breakfast - the breakfasts are good and there is something for everyone. We were lucky enough to use Anas, one of the taxi drivers the hotel have. He gave us lots of local info on where to go and what to see. A really lovely man who helped make our holiday extra special.
31cherylo
7 months ago
8.0
My friend and I stayed here for 5 days from the 15th April. I read the reviews before I came out-which I do not normally do, so thought i would review our trip. check-in was pleasant, had to pay tourist tax and security deposit. which we received the security deposit back the day we left. our room was available from 3pm. we had a superior room which looked over the pool, clean room and nicely decorated. Breakfast was okay. The staff made the hotel, the pool guy was amazing and was always helpful with beds etc. we decided to book a trip to the souk with a tour guide (with easy jet rep) so glad we did..it was a little mad! booked other trips on app viatour which were very good. Everyone gives you their guidance, regarding taxis etc...INDRIVE app was good. My friend and I had a lovely trip. Diwanne Hotel probably Moroccan 4 star rating. Cocktails really good!
894stephanieu
7 months ago
8.0
After reading some reviews online i was unsure what to expect. Check in was a little busy due to a slightly delayed flight but once we’d checked in, paid the security deposit and tourism tax we were helped to our rooms with our luggage. Rooms were clean, spacious, cleaned every day with fresh towels. A little dated but absolutely no issues. The hotel staff were all helpful, friendly and readily available if needed. Breakfast was a continental style breakfast with plenty available including a few hot options such as fresh made omelettes. The pool area was a lovely addition especially for a morning or afternoon round exploring Marrakech. The only downside to this was people saving sun loungers from early in a morning and not using them until late afternoon though this didn’t mean we didn’t get a lounger. Security was lovely and recommended us a restaurant on our first evening even taking us to show us where it was and it was perfect! The bar was okay served many drinks until later on. And lunches were such good value and really tasty. Another small downside was building works taking place outside the hotel but this cannot be helped and didn’t disturb sleep or our break. We all had a massage on our last day which again was great and really good prices. A great base, lovely clean rooms and pool area with helpful friendly staff for what we paid for the break I was really impressed and would return.
Gothicnexus
7 months ago
9.0
687tammies
7 months ago
10.0
Please don’t take any notice of the bad reviews! Room 314 - lovely room- cleaned everyday - large comfy bed- white fluffy towels changed daily with ext bonus of a large fridge /freezer. Staff - friendly always happy to help and great service. Pool- clean- pool attendant will always make sure you get a bed ( lovely Guy) Waiter service around the pool. Food/ Drink normal hotel prices Breakfast basic - but everything you need to start a day. Reception- foreign exchange good rate-ATM-no problem with using cards. Payed deposit 1000 DH by card -returned on check out. Staff helpful - Bag attendant is a lovely touch on arrival. Taxi available via hotel- bit pricey but great if you don’t want to flag a yellow cab down. Great WiFi My Son and I had a lovely 4 days thank you Hôtel Diwane. We also fell in love with Marrakesh 🥰
Kia
7 months ago
10.0
Adil
7 months ago
2.0
This is NOT a 4 stars hotel by any stretch of imagination. Rooms are very basic. TV is minuscule. No small towels. Only shower gel and shampoo is available. Rooms are super noisy and can hear clearly all neighbors conversation thru the walls. Breakfast is less than desirable. Food with very low quality. Overall, this hotel should be rated 2 stars or less.
W76WEjoanneh
8 months ago
10.0
Never write a review but after reading the bad ones..here goes! Start to finish everything was fab. No scamming. Hotel security deposit back no problem £80.. Rooms huge and cleaned every day. Pool is great, free towels. Food and drink good.. Hotel has exchange bureau. Flag down taxis outside 10 min to square £4. Always barter.. There is building works near but can't be helped. Back massage was best one ive had £13 bargain! Highly recommend and would stay again.. 👌
Lesley
8 months ago
8.0
louiseeX3902RA
8 months ago
6.0
Hotel was clean staff were friendly drinks were a bit pricey compared to other places and food, the menu was very limited also but nice. No fault at all overall but my experience of this area is not good a man pretended to work in the hotel followed us and demanded money got very tired of beggars and people harassing us so we mainly stayed in hotel one night we weee followed by two men also
Beckylou83
8 months ago
10.0
My daughter and I stayed in room 406 and what a delight it was. Big clean and had everything you could ask for. The pool area was nice and clean, plenty of sun beds. It's a great place to stay. A little noisy in the morning from the construction over the road but that can't be helped. Thank you for making are little holiday so enjoyable 😉
278gilesg
8 months ago
8.0
I read a review that described this place as modern and showed a picture of a love heart on the bed. LOL. So misleading it should be removed as a review. I've rated this place as a 4/5, which I think is fair. It's definitely NOT modern. I suspect it was decorated in 1960? Looks a bit worn now. Don't get me wrong, I loved it. Felt authentic. Like going to Spain in the 80s did. Perfect location. Staff friendly (shout out to the friendly concierge). Hopefully my deposit didn't get taken (I've put it on the card and they said it would be cancelled - but who knows). Room had an interconnecting door with another room. The neighbours seemed nice, I hope I didn't disturb with my snoring. I could hear their conversation very clearly. The photo shows the chair I jammed against the door (sorry neighbour). Shower didn't work (and the bath tile was off so the Hotel knew). I was there for two nights so all I needed was a bed and breakfast. Breakfast was fun. Not sure what the green juice was, melon perhaps? Very nice though. Get there early to enjoy the best of the breakfast as on Sunday they didn't replace the scrambled eggs. I loved it. Perfect for me. It won't be to everyone's taste but suited me.
Mobile47027033555
8 months ago
10.0
A beautiful modern hotel underpinned with a traditional Morroccan vibe nestled in the heart of a vibrant Marrakesh. We have been to this hotel many times, at least twice most years. It's true treasure is the staff Yusef in the bar, the amazing warm Waffa & Umema (I'm not sure that's spelt correctly 🤔) at breakfast and the awesome kind and humble Aziz who looks after the pool . This time we were fortunate to meet Bajia who looked after our room , an absolute beautiful kind woman who could not do enough for us. I would like to mention everyone but I would be writing for hours! I cannot not finish my review without expressing the utmost praise for our friend and Owner Karim a true gentleman. If you are looking for fabulous delicious food from genuine professional staff , look no further this hotel offers an unforgettable taste of Marrakesh that will leave you wanting to return again and again.
Rahaf
9 months ago
1.0
Cons: It was a terrible experience. Upon arrival, we were forcibly moved to another hotel, which was extremely bad—unclean and lacking good service. I do not recommend anyone to stay here
Ravneet
9 months ago
4.0
The front desk staff were not very friendly. The room overall was fine but the the bathroom was not as clean and as well kept as I would have expected. The breakfast was very limited and not tasty at all.
Ranjeet
9 months ago
6.0
Hotel needs improvements, there was work going on at the hotel which made sleeping in day unbearable. At night there were people walking in the corridors. Overall not a comfy place. The only good thing is it's in Guilez. P.S. I go to Marrakech twice a year and have seen almost all hotels there.
Kishver
9 months ago
8.0
Located near shops Clean Friendly staff
Cons: Basic breakfast. Not a lot of choice and very repetitive
Christine
9 months ago
7.0
Kaamar
9 months ago
6.0
location is good not far from anything taxi close buy
Cons: there hidden charges when get there
Mohammed
10 months ago
10.0
Irina
10 months ago
9.0
Really clean, the breakfast is really nice, in a safe and good place
Cons: Nothing
lamine
10 months ago
2.0
Hotel is old and rooms are old. No coffee in the rooms
George
10 months ago
8.0
The staff couldn't be more helpful
Cons: Breakfast was a bit poor. Could be better
Mohameden
10 months ago
10.0
Really nice place and very polite staff specially the reception staff they are amazing. however, you need to keep you receipt of the deposit otherwise you won't get your money back.
Ibrahim
10 months ago
4.0
Necdet
10 months ago
1.0
Cons: Outdated, dirty, it’s bat even one star hotel
Shreeya
10 months ago
6.0
Original decor is nice (but in need of repair / refresh). Location very good. Breakfast good too.
Cons: Hotel requires a large damage deposit on arrival which is an unnecessary hassle and the cash machine in the lobby charges a fee! Some of the main reception staff appear unfriendly, standing behind the desk staring out as if into the distance and refusing to smile. There are charges for all spa use and there is no airport shuttle, just a bookable taxi service.
Muhammad
11 months ago
10.0
Good location of the hotel with very friendly staff and clean room
Farhana
11 months ago
4.0
The staff were not very welcoming. Every day was dull no good morning no good night no friendliness at all from staff. Breakfast was very limited and open from 6am but a lot of the time it was not set up that early.
Nasima
11 months ago
8.0
Ducatez Nicole et Jean
11 months ago
6.0
Une caution de 100€ en cash nous a été demandé à l'arrivée. Ca n'était pas prévu ! Le parking est payant et non gratuit et le prix n'est pas fixé. Il semble qu'il y ait des ententes entre certaines personnes de la réception et d'autres pour les frais de navette. Il serait bien que les prix soient affichés à la réception pour éviter toute confusion. Très bon prtit déjeuner
Samia
11 months ago
10.0
Toujours un très bel accueil dans cet hôtel, le personnel est au top, tout est propre, le petit déjeuner était exceptionnel. Les conditions géographiques sont optimum. À proximité de tout et loin du bruit et de la foule. Pas mal de petits restaurants autour ce qui est bien pratique. J’ai l’habitude de séjourner dans cet hôtel et je n’y changerai pour rien au monde.
salim
11 months ago
8.0
Nice property, little dated, needs some upgrading. Swimming pool area was nice with an attendant in situ. Hotel staff were friendly and helpful. Location was great as there were many shops and restaurants nearby. Bus stop was just outside which takes you to the town centre for 4 dirham. Main difficulty i had was with the Expedia. The website clearly said that the breakfast was included but hotel said the booking was for room only. On the website there was no choice of with breakfast or without breakfast. So be aware when you book through Expedia. On contacting Expedia they were not able to help
Kevin
1 year ago
8.0
Nice restaurant - bar around the pool. There is architectural charm to the lobby and the building in general.
Cons: The cash deposit that is requested upon check-in. That is annoying enough for me not to come back.
Humaid
1 year ago
6.0
Only location and size of room its was big
Cons: The hotel is very old Furniture old Toilet old Towel very very old I don’t know how this hotel is range in 4 star Also Spa not there
Imane
1 year ago
6.0
Staffs were good , hotel in the centre of Marrakech ,,the area was noisy , many clubs around for people who like the night life .
Mohamed
1 year ago
4.0
Was oké. But old stufff
Zakaria
1 year ago
8.0
Verified traveler
1 year ago
2.0
Hotel.com shows breakfast is provided then the actual hotel tries charging €7 euros per morning..
James
1 year ago
4.0
Clean
Cons: Got single beds when a king was requested, large cash deposit required without prior notification, staff were abrupt and unapproachable
Anwar
1 year ago
10.0
Nice and clean
Reda
1 year ago
4.0
The pictures are deceptive compared to the reality. I wouldn't recommend this hotel
Layla
1 year ago
8.0
The staff were very friendly and accommodating , the location was very convenient
Cons: More choice of fresh cut fruit at breakfast would have been nicer. The lobby needs updating and freshening up as it looks tired.
Irysh
1 year ago
7.0
Andrew
1 year ago
8.0
Every thing
Cons: Nithign
David
1 year ago
2.0
Hôtel vieillissant personnel pas honnêtes lorsque vous réservez il est indiqué petit déjeuner inclus sur place ils annoncent qu’il faut payer le petit déjeuner en supplément FUYEZ l’hôtel est sale
Tony
1 year ago
7.0
Maria
1 year ago
7.0
Pool area was really nice. Stuff was absolutely helpful and kind Location is perfect
Cons: Very poor internet connection, needs definitely improvement
Arunan
1 year ago
10.0
Taha
1 year ago
7.0
Sulemaan
1 year ago
5.0
Hicham
1 year ago
5.0
Habeel
1 year ago
7.0
Darren
1 year ago
8.0
The premium delux rooms are amazing compared to the standard rooms
helen
1 year ago
8.0
Excellent hotel in scruffy but central location. Spacious and spotless room, pleasant outside area and helpful staff. My only issue was that the WiFi was variable/poor which is problematic if you need, not want access.
Anne
1 year ago
6.0
Morgan
1 year ago
10.0
Sidra
1 year ago
4.0
The location of the hotel is in the middle of Marrakech
Cons: Wifi wasn’t so good, no water in the rooms.
Jakub
1 year ago
7.0
Good location
Cons: Got two single beds instead of one double bed.
Iwan
1 year ago
9.0
Gill
1 year ago
9.0
Lovely room, great view from balcony over gardens and pool,very friendly helpful staff, nice breakfast good choice,really good value, I stayed here 7 years ago and it is still an amazing place at such a good price, will be going back
Cons: Nothing
Wyn
1 year ago
8.0
breakfast was very good. Staff were helpful. Swimming pool was as wet as could be expected
Lynda
1 year ago
6.0
Staff very friendly and helpful. Good location and a nice little pool and bar. Room clean, fresh linens and comfortable bed.
Cons: Hotel is very tired needs to be updated. Bathroom very old and a little Dusty. No toilet paper.
Andrew
1 year ago
10.0
Everything about the hotel is as described
Cons: Charming to begin with but don’t complain about anything It changes the welcoming vibe
Sary
1 year ago
9.0
Ulrich
1 year ago
8.0
Very friendly staff and just a really nice place
Nasser
1 year ago
7.0
Good location
Cons: Break fast very good
Kenny
1 year ago
6.0
Very old building
Cons: The breakfast
Sajid
1 year ago
7.0
Location
Cons: Service
Verified traveler
1 year ago
4.0
Un personnel plus que sympathique, clairement . L’hôtel a besoin d’un réel rafraîchissement ,des travaux d’insonorisation.
Mustafa
1 year ago
3.0
The security was nice, and the location was OK.
Cons: The reception staff were rude and didn't have good customer service.
Ömer
1 year ago
3.0
Only the location of the hotel is acceptable
Cons: There are no products in the room except a towel and soap. There is no carpet on the floor and slippers are not provided. We were there on New Year's Eve and paid 400 euros for 3 days, It's never worth it... Since the surrounding area is the entertainment part of the city center, there is constant noise and the hotel has no view. It looks like it was converted into a hotel from an apartment building with 200 rooms
Sahar
1 year ago
8.0
Muhammad
1 year ago
7.0
Location. Building nice rooms big . Excellent location.
Cons: Noisy roads. Building works next door, really annoying. Staff pleasant but I have to remind them daily for towels and toiletries. Breakfast is good, but things run out often, so you have to wait for the replacement
Nicholas
1 year ago
8.0
Cons: Wifi was only 1.2 MB per second... 😑
James
1 year ago
8.0
The service was excellent, and the location was very convenient. The hotel had good facilities and a dedicated information desk for various excursions.
Cons: It is an older hotel and the bathrooms could benefit from some updating.
Boubou
1 year ago
10.0
Touti
1 year ago
8.0
Location, quiet, clean, breakfast
Cons: NA
Mohammad
1 year ago
8.0
Mik
1 year ago
5.0
Location
Cons: Facilities Old in need of urgent upgrade. Not value for money Reception poorly lit. Quite dark and gloomy Breakfast simple and repetitive y
Anthony
1 year ago
8.0
Very friendly and helpful staff. Stylish architectural features in this multi storey hotel. An excellent breakfast buffet is on offer. Rooms are en suite with A/C with comfortable beds. A desk in the foyer offers a range of city guide trips to the Medina and the famous Bahia palace, day trips to Atlas Mountains and other cities, bicycle hire etc.
Cons: During the stay the Hammam in the hotel was out of order due to some upgrading construction work. However hotel staff pointed to a nearly external Hammam which was great.
Mohammad
1 year ago
7.0
Location breakfast
Cons: Rooms and bathroom needs to be updated Beds weren’t comfortable staff could let us late check instead he asked for £35 for 2 hours extra stay per room
Teryne
2 years ago
9.0
Bernard
2 years ago
8.0
Room was spacious, clean and quiet
Cons: It was a bit too pricy in comparison with other hotels in the area
Susana
2 years ago
8.0
Bonito Hotel clasico del país
Monsoor
2 years ago
9.0
Value for money and good location
Ian
2 years ago
8.0
Pool area was good
Cons: Cleanliness in general was poor
Acerhearts
2 years ago
7.0
Welcoming staff, hotel throughout was clean. Large, bath, rooms, and beds.
Cons: Great hotel, clean and spacious, with friendly staff. However, the food in the restaurant wasn't the best. Typically, what you'd come to expect from an entry level all inclusive. Personally, I didn’t enjoy the food (maybe ok for an overnight stay). But if you're looking for something to eat every day for inclusive meals, then I'd say look at staying at another hotel .
Alisdair
2 years ago
7.0
Da
2 years ago
3.0
Kristina
2 years ago
7.0
Cynthia
2 years ago
6.0
It was passable but not worth the money
Lily
2 years ago
2.0
Sevice not good Food very bad
Uri
2 years ago
9.0
The location, nice stuff. Clean room
Lianne
2 years ago
10.0
Eveything
Ahmed
2 years ago
10.0
This hotel has everything you need in it and more, I will be back here every time I visit Marrakech. Staff are great also
Cons: Wi-Fi was kind of lacking at times but majority of the time it’s good
Klaudia
2 years ago
10.0
Laura
2 years ago
8.0
The pool area is great! It’s a short bus or taxi ride into the Medina. Staff are helpful. The rooms are a standard room, needing a little bit of a revamp. But all very comfortable.
Hassan
2 years ago
10.0
Badr
2 years ago
7.0
Good location and amazing bed thank you for everything see you later
Cons: I didn't like only the wife not good for working
Harun
2 years ago
8.0
Azma
2 years ago
9.0
We got a free room upgrade. The breakfast was great with lots of choice.
Cons: Later breakfast
Azma
2 years ago
9.0
Hotel staff were great and even gave a free room upgrade. Nice decor with lovely swim and sunbathe area
Ibrahim
2 years ago
7.0
The hotel is situated in a central location which meant we could easily travel around Marrakech. The room was spacious and the hotel was generally well maintained.
Cons: Part of the attraction was the Hammam. Sadly, this was out of order during our stay. Apart from that I would definitely recommend this hotel and would come back. If I could make some suggestion to enhance my experience; 1. Have clear signs regarding swimming pool opening and closing time. For some strange reason you are only able to swim between 10am and 7pm, even when there is high demand for access outside of these hours, there is no flexibility. 2. There is no lifeguard and there appears to be minimal staff on the ground. There was only one pool attendant and he was responsible for towels cleaning etc. as pleasant as he is, you find that you need to wait due to the sheer demand of his time.additional staff during peak times would be a no brainier. Also, this will give you peace of mind and ensure safety during use of the pool. 3.The bar just closes when staff stop working. No last orders or warning, which means that you only discover they had shut when your ready to place an order. This can be frustrating. Again, it would be helpful if there was clear signage 4. Lift kept on breaking down. Sometimes on multiple occasions during one day and certainly throughout our time at the hotel. If you have limited mobility this will make accessing your room extremely challenging. 5. Staff- I’m not sure if the staff have all had the same training but some went over and beyond whereas the majority seemed to have an extremely relaxed and nonchalant attitude. Perhaps it’s a cultural thing but I am not used to this type of customer service and it made me feel awkward about approaching them as I didn’t want to disturb there conversation or time scrolling on their devices
Jonathan
2 years ago
5.0
The swimming pool, the free WiFi, the location.
Cons: The lady who checked me in did not give me any information regarding my stay regarding breakfast or any of the facilities. I did not feel warmly welcomed. I was also rudely awoken when someone telephoned my room when I was sleeping at night to ask me how many people were in my room. I was not told the reason for this question.
Abdessamad
2 years ago
7.0
good location. stuff are good
Cons: the wifi was very bad very weak the bedroom was dusty
Safouan
2 years ago
6.0
Houda
2 years ago
9.0
Samar
2 years ago
4.0
warmth of the employees and location
Cons: food 🙁🙁
Soumya
2 years ago
10.0
N15rrr
2 years ago
4.0
Cons: I asked for a refurbished room. They wanted to charge me extra. When to my friends they didnt.
Maryan
2 years ago
8.0
Mohamed
2 years ago
3.0
The only positive thing about this hotel is the staff.
Cons: Photos are very misleading! The hotel looks dated, not in a good way. Lounge spaces look very unpleasant, the pool area very messy, the room smells, the corridors/lobby unclean. Breakfast was disappointing as well. Everything has the vibe of a retirement home for the elderly. Not a place to celebrate a vacation.
Aniskoukabi
2 years ago
8.0
The location couldn't have been better, situated right in the heart of Gueliz, the city center. The hotel's pool was a delightful highlight, providing a refreshing oasis to relax and unwind. Its beauty and cleanliness added to the overall appeal, making it a perfect spot to cool off. The room was spacious with great view on the pool. The breakfast served at the hotel was very good. The variety of options and the quality of the food exceeded my expectations.
Cons: The bathrooms were in need of updating.
Victoria
2 years ago
8.0
ASSIA
2 years ago
10.0
Its a good and safe place to stay.
Abdelhadi
2 years ago
6.0
Hicham
2 years ago
8.0
Gaël
2 years ago
7.0
Authentic Moroccan hôtel The swimming pool was nice. The breakfast was nice. But after 10 days in the hotel, eating the same thing is very repetitive. The hotel staff were really nice. They helped me get my laundry done. The location is wonderful. Not too noisy at night. Near everything. Nice neighbourhood. They emailed me the invoice which is appreciated too.
Cons: Having booked a double bed, getting 2 single bed and when I asked reception to change my room, they said that double bed is given only if available while the booking page clearly stated double bed and not optional. Note: after insisting, they gave me the room and an extra basket of fruits which was a nice gesture. I also had an issue with the car service in the hotel where the lady looked at her computer to give me a price. Then when I arrived at the location she called me back to say I had to pay almost 40% extra and if I said "no", the taxi would have left. Leaving me 30 minutes of Marrakech in the middle of the country side. So I paid the extra and my friends who were travelling with me had to walk back to their hotel instead of being driven 5 minutes away from the hotel. I do not recommend this service. The gym needs to be refreshed.
Marie
2 years ago
8.0
Location Confortable, clean, renovated bedroom Pool
Cons: We were told we could go to the pool at 9am. It was still being cleaned at this time. Staff in charge not very friendly, had to wait till 10am +. It was already very hot in Marrakech.
Saeed
2 years ago
7.0
Gw916
2 years ago
6.0
Location is good.
Cons: Lighting in the room. Could do with an audit. But we got what we paid for (happily)
Isabella
2 years ago
10.0
Khalid
2 years ago
4.0
the outside space at the swimming pool and one gentleman who did the check in for me we had a great conversation while we was outside the hotel at night
Cons: the hotel was very old, the elevator was like it’s going to break down, the Wi-Fi was really bad, the phone line was not working at all so could not call the restaurant or reception I needed to go down I don’t think should be a 4 star hotel unfortunately and I was asked to pay to keep safe my money which no 4 star hotel will ask guest to pay money to keep safe the money
Majouda
2 years ago
10.0
Very nice and clear stuff Very nice people I lovet thank you so much for service and see you next time
Asma
2 years ago
5.0
Maryam
2 years ago
7.0
Jasmine
2 years ago
10.0
Loved this hotel. Comfortable, clean and spacious rooms. Big swimming pool, lovely fresh breakfast. Friendly and helpful staff, and excellent location. We really enjoyed our stay here and will be coming back when we come back to Marrakech.
Mohammad
2 years ago
8.0
location
Cons: it bit old hotel
Liis
2 years ago
10.0
Updates are awesome. New pool looks amazing and pool bar. So cool. Biggest plus in this hotel is staff. So thankful for everyone. So friendly, smiley and helpful. You can see that they enjoy working there. I have been in this hotel 5 times. And definitely will come back soon.
Cons: .
Di
2 years ago
6.0
Alfie
2 years ago
8.0
Mel
2 years ago
8.0
Amazing place, staff and location
Cherine
2 years ago
8.0
1- Friendly cooperative staff 2- Clean and vast room 3- Breakfast not diverse
Evgeniya
2 years ago
6.0
Samiullah
2 years ago
7.0
staff was friendly decent service good breakfast great location
Cons: bath tub was broken plumbing needs upgrading stingy on toilet rolls charged extra for safety box which was included in room details
Marta
2 years ago
10.0
Mohammed
2 years ago
8.0
Mona
2 years ago
8.0
John
2 years ago
8.0
Jasper
2 years ago
9.0
The hotel staff were so friendly and helpful all of the time and they were very good communicators. The location was great, the bigger, cleaner, busier area of Marrakech did not disappoint. Perfect central spot. The pool was big enough and was a sun spot for the majority of the day, a good amount of sun-beds surround it. The rooms were kept clean and tidy, the balconies were spacious with a great view and the bathroom/shower was amazing.
Cons: The buffet dinner was left out too long and gave me food poisoning one night. I felt very sick and feverish for around 24 hours. Also, our toilet was slightly broken as it didn’t flush properly sometimes.
Anne
2 years ago
9.0
The hotel was nice,food and drinks were good, the best thing was the lovely friendly staff they really make the place . Aziz that looks after the pool area looked after us well and a lovely waiter tall thin man with glasses unfortunately didn't get his name was very nice also
Cons: Stained bedroom curtains and no.backing on them to keep out light and heat ,cracked tile on bedside table ,poor aircon ,and only Tv had no English channel not even a news channel
Chuchao
2 years ago
10.0
Rosina
2 years ago
8.0
Great friendly staff, large room and huge bed. Lovely clean pool area with pool staff on hand for Lou gets and clean towels. . Well maintained property. Highly recommend
Colley
2 years ago
7.0
The location is strategic. It is still close to the center of the city that has many shop, restaurants, and other amusement. I also like the room as it is quite big and spacious.
Cons: The wifi is not working well. In my room, I couldn't get good wifi connection. It's a bit burdensome as I had to use wifi for works and I booked the hotel because I thought the wifi would be oke especially I did not find any comment about the wifi so I assumed it is in good place.
Hilal
2 years ago
1.0
nothing
Cons: very Noisy around the hotel and there are cockroaches inside the suite room, I stayed for one night even though I paid three nights, I asked them to return the amount, but unfortunately it was refused. Absolutely bad experience. Even Booking didn't help me get my money back. you can see the cockroach 👇🏼👇🏼
Mik
2 years ago
6.0
location staff
Cons: poor internet connection. on and off complained many times but never got fixed breakfast repetitive. No fruits available
Steve
2 years ago
7.0
The staff were really good and hospitable
Cons: Only one small lift , rooms were average, shower room left a lot to be desired and cleaner left towel over shower drain to stop smell coming through.
Dean
2 years ago
7.0
Very nicely designed hotel in Moroccan Arabic style impressive . Swimming pool and restaurant and bar on site . Some rooms have been modernised some not so need to be sure
Cons: Overpriced drinks . Being charged a tourist tax at end of stay a total surprise. Some Breakfast foods were unusual for English people. Building work going on near pool.
Paddy
2 years ago
10.0
Thomas
2 years ago
10.0
Mehdi
2 years ago
6.0
Aasifa
2 years ago
7.0
Great breakfast and friendly staff
Cons: Please could you ensure the bath plugs are working properly as couldn’t figure out how a simple thing won’t fit in for bath! You can offer kettle, milk and various teas in each room as you get so many tourists and sometimes people would like to have beverages and teas/ coffees in their own room- this is basic courtesy so you should offer this.
Tanbir
2 years ago
8.0
I loved the authentic atmosphere, and breakfast was absolutely amazing. Convenience was also an added bonus, when it came to massage, sauna and swimming. You can’t go wrong with Diwane.
Cons: The Wi-Fi wasn’t great but overall there isn’t much to fault.
Imad
2 years ago
1.0
Colin
2 years ago
8.0
Alaoui
2 years ago
8.0
Sarkel
2 years ago
1.0
nothing
Cons: hotel was very old staff very very rude just asking for tips money money only
Ogun
2 years ago
10.0
Ahmed
2 years ago
9.0
Ayman
2 years ago
10.0
Chowdhury
2 years ago
7.0
Location was ideal. Enjoyed breakfast and the live music.
Cons: The bathtub had cracks in the base and any time shower the bathroom floor would be soaked
Farrokh
2 years ago
5.0
Location and size of my room were good Swimming pool good size although very cold and threadbare pool towels.
Cons: Breakfast was very poor. Towels old and threadbare. Wi-Fi patchy.
Anonymous
2 years ago
9.0
very friendly staff
Marco
2 years ago
9.0
Shameeza
2 years ago
4.0
Ayalah
2 years ago
7.0
Rachid
2 years ago
10.0
Kjempe fint opphold.
Yosuke
2 years ago
10.0
Leith
2 years ago
4.0
Good things: - Comfortable beds. - Morning omelet at Bfast buffee was good. Not good: - Gym opening hours is from 11. Even trying to get the access earlier to it was a hassel. - You will smell like fried food if you go to the breakfast buffé, especially your hair. Just coming out of the room on the second floor made us slightly nauseas. - No standardized level of english on the staff. - No introduction to the pool, gym or other information about the hotel at check-in. Overall, wouldnt choose this hotel again,
Moumin
2 years ago
10.0
Irfan
2 years ago
7.0
The staff are very warm and welcoming, especially the lifeguard which made the swimming pool experience a 10/10. The staff work tirelessly to keep hotel clean. I liked the fresh omelette every morning the chef would make at request. A very warm traditional atmosphere located in the centre of city life. The rooms and bathrooms are spacious with an access window and an extra sink near the toilet. Good storage space for clothes and toiletries The balcony view from the hotel room gives the view of the swimming pool and allows you to feel a part of the city life from afar.
Cons: A member of staff was unwilling to let me cancel one day of my five day stay as I had already checked in on the first day according to some paperwork they found round the back of the reception.They were unwiling to ask as to reasons why. This inflexibilty and lack of sympathy negatively affected my overall experience. The gym opens at 11am and it should open by 6am as it allows guests with the flexibility to be getting on with exploring the red city x. The breakfast could have included essential fruits like grapes, apples, pears and bananas every morning. I choose a double bed and was given two single beds put together with only a pillow each. The decor could do with upgrading but keeping the traditional feel. Our bath had a dent and black marks. This could be replaced with a walk in shower along with the stained sink and toilet. The noisy fridge affected our sleep.
Ryan
2 years ago
10.0
Very great hotel with very friendly staff. Everyone made you feel welcome and kept you entertained. The food and bar were both incredible and decent prices. Great hotel and nothing to doubt or fault. Room was lovely and was always clean. Shower worked perfect. All the toiletries you need. I've travelled across the world this year and stayed at hundreds of hotels and this is in my top list by far.
Cons: Nothing. The fact I couldn't add more days to my holiday as I have to fly home because the hotel felt like home .🤣
Abdelhafid
2 years ago
1.0
Nothing really.
Cons: customers service. unprofessional.
Ezzakia
2 years ago
10.0
nice rooms, great service and good location
Saleem
2 years ago
10.0
Redouan
2 years ago
10.0
Brett
3 years ago
6.0
- Comfortable bed - fridge in room - balcony with nice view
Cons: - staff were unfriendly and unorganized. - had to talk to 5 different staff members to check in - staff wouldn’t explain simple things such as when breakfast was. I Had to ask for every detail I wanted to know.
Steve
3 years ago
9.0
Very friendly staff. Great location. Clean and comfortable rooms. Traditional Moroccan feel. 20 minute walk to the Souks.
Verified traveler
3 years ago
4.0
Very old, under construction, a lot of noise and dust all over. Will not stay or recommend
David
3 years ago
7.0
Gabriele
3 years ago
8.0
Great breakfast, sweet and salt too Good location and position Very big and pleasure room,
Cons: Nothing
Kathryn
3 years ago
8.0
The bathrooms weren't very clean - our friends had hairs in the floor in theirs. You could see that the cleaning had been cursory - limescale and long term dirt on the back of shower levers, taps etc. Staff at front desk and in restaurants were fantastic - really friendly and helpful. In particular, a lovely man in the snack cafe. Breakfast was very good. We had a night of sleep completely ruined by partying/screaming guests in neighbouring rooms. They were asked to be quiet but some compensation for the massive inconvenience would've been appreciated. Unfortunately had our last afternoon plans of sitting relaxing by the pool distrusted by hours of maintenance work going on within 2 metres of our heads
Debbie
3 years ago
3.0
Monika
3 years ago
9.0
The localisation around 40 minutes walk from Medina. It was ok for us as we like walking. Rooms decorated in Moroccan style. Staff was very friendly and helpful. Very nice food. We decided to book room & breakfast but there was no problem with other meals when we decided to have it in hotel restaurant. No problem with internet in the hotel. The stay was real pleasure for us.
Amit
3 years ago
6.0
Ali
3 years ago
10.0
realy nicr clean and big room good staff
Wafaa
3 years ago
8.0
Catarina
3 years ago
9.0
Really nice pool, good food in the restaurant, good drinks, very good quality-price. You can really relax
Cons: The shower doesn't have any protection, so everytime you go to take a bath, even if you try to be very careful you still have water all around the floor.
Shelley
3 years ago
8.0
location was great, right in the heart of the modern part, yet walking distance to the old town (or cheep taxis!) bedrooms are nice and big, super comfy, huge beds! Can exchange money at reception and staff really helpful.
Cons: n/a
Misty
3 years ago
1.0
Anonymous
3 years ago
10.0
the staff was very friendly and accommodating
Cons: the alcohol was very strong
Hasan
3 years ago
5.0
Haroon
3 years ago
1.0
James
3 years ago
9.0
Steve
3 years ago
9.0
everything
Yassine
3 years ago
6.0
Festim
3 years ago
8.0
very good value for money
Cons: Wi-Fi connection was weak in some areas
Scott
3 years ago
8.0
Great location
Sandra
3 years ago
9.0
Breakfast was superb. Lots of variety to suit all tastes.
Cons: Hard to find something that could have improved our stay. Perhaps an extension of the pool patio to cover the few muddy areas of the grass, and prevent dirt from being walked into the pool.
Julie
3 years ago
10.0
The staff were amazing especially Aziz the pool guy, nothing was too much trouble for him, he even reserved sunbeds for us! Everyone was so friendly and helpful so much so that we extended our stay, the food was great, and the live band were really good too. We would definitely go back next year for sure.
Cons: Would have been nice to have coffee/tea making facilities in the room and the a/c was a bit loud but you can turn if off, so it was okay.
Fazan
3 years ago
8.0
Ok location, near a shopping area with activity. The pool is great, bigger than it looks in the pics I'd say about 20m but not 25m. The tours booked through the hotel are good but only a very limited number are available. Would be good to see more. Good restaurant/bar nearby.
Cons: Only one guest lift in the lobby - woefully inadequate Door latches could be improved you will hear the room doors banging loudly all day and all night long.
Menachem
3 years ago
9.0
Location was wonderful in the heart of town, lots of restaurants in the area, free parking in the garage of the hotel. Abdilla the security guard was the best, always greeting us with a big smile and was always soo helpful he really made the stay so much better. We will definitely be back.
Rukhsana
3 years ago
8.0
breakfast was amazing staff were exceptional location really good
Cons: bathroom could have been a bit more updated
Olivier
3 years ago
5.0
location and proximity to kosher food.
Cons: mold in the bathroom, bad smell in the room.
Simour
3 years ago
10.0
this stay was a gift for my parent and they really like it i’m really happy that my parent had the best stay at Marrakech ever i really recommend it
Cons: nothing
Meriame
3 years ago
8.0
Saissi
3 years ago
7.0
Breakfast good. Coffee fab. Room clean and tidy Staff went out of their way for us.
Cons: Hotel room recently renovated, lovely. Please put some hooks up to hang towels, clothes etc. Pool could do with renovation.
Osher
3 years ago
1.0
The staff was amazing
Cons: Hotel is very old , on photos look amazing but very old
Khawla
3 years ago
8.0
Anna
3 years ago
4.0
Good location , comfortable bed
Cons: Unfortunately pool until 7 pm only … breakfast very basic and finished too early on Sunday , lack of cleanliness, but dated decor.
Marc
3 years ago
7.0
Amirul
3 years ago
5.0
Yasmin
3 years ago
1.0
Customer service appalling had to wait over 2 hours to get my room And then bathroom was disgusting.
Cons: Everything had to check out and book another hotel.
Mark
3 years ago
10.0
Great location away from the traffic carnage in the centre of the city friendly welcome and great service from start to finish
Cons: nothing
Amelia
3 years ago
10.0
we loved our stay here. location is fantastic. staff are so helpful and always on hand if you need anything. definitely recommend checking out the spa when here!
Cons: nothing
Anonymous
3 years ago
9.0
Irfan
3 years ago
8.0
Akif
3 years ago
8.0
Location Good wifi Nice Breakfast
Victoria
3 years ago
8.0
Staff, cleanliness, location, food.
Cons: Evening entertainment was good but not varied.
Matiur
3 years ago
9.0
I stayed in Diwane Hotel for 6 nights. Just returned from a lovely trip in Marrakech. I am from UK and there were many others from UK aswell. I can't fault this hotel all the staff from the reception to the security to the kitchen were very friendly. There is a desk where you can book tours and activities, the lady at that desk is also helpful. I did the hammam experience in the hotel spa and that was amazing. You have to pay for it separately but well worth it. Even the spa lady was so kind and sweet. The rooms are clean and spacious. It has a traditional moroccon decor which I personally loved. It's not a new modern hotel but very comfortable. The location is great. There is a sweetshop for water etc just outside aswell as other shops and cafes. You can walk to many shops. It's also close to the main city and airport is just 15 mins drive. The pool is beautiful and cleaned daily. I would recommend to anyone. What I can say is I read the reviews before booking this as the majority of people were happy with this hotel. There will always be one or two who complain. So I would say go by the majority according to your needs. For me it ticked all the boxes. I have 2 children aged 7 and 12 and they loved it too.
Cons: Tiling around bathroom was bit old and damaged but shower itself was nice and powerful.
Nadim
3 years ago
6.0
The property is dated but still neat and tidy, house keeping is slow to react. Hotel is in excellent location
Alaa
3 years ago
4.0
Definitely not a 4 star hotel. 2 at best.
Verified traveler
6 years ago
10.0
Beautiful older hotel. Very clean and well maintained, with a great atmosphere. The staff are friendly and helpful. Nice breakfast too.
Anwaar
6 years ago
10.0
Staff were friendly and helpful, nice pool thanks Azeem for looking after us with sun beds and towels 😏 We would definitely recommend this and come back to stay again
Verified traveler
6 years ago
10.0
Good good good good. Good
Verified traveler
6 years ago
2.0
Didn’t found my reservations they were saying we work through different company that’s why we could found the reservations that’s crazy.stay there for more than 1.5 h no one care just wait wait no result until I have to found another hotel to spend my days there.
June2019
6 years ago
4.0
Though indicated as amenities for a triple room, there was no bath tub, no mini bar, and no balcony. Only heavy duty curtains up at the window so no privacy in the room when curtains are open during the day. The windows are not sound proof. The room was not as shown in the photos. The refrigerator was rusty. The shower was full of mould and the shower curtains were mouldy which we had to request to be changed, The hand rail in the shower was rusty (very unsafe). No ATM on site as indicted on website. Spa facilities - only one member of staff was available at any one time so was unable to experience treatments as a pair or as a small group. Expected more from a 4 star hotel.
Funster
6 years ago
8.0
The front desk staff had been spectacular! Caring for the guests well-beings and best interests. A driver vendor for the hotel extremely unscrupulous with plenty under the table deals against hotel policies luring guests into trips to his advantage with astronomical markups, even by tourists standards. Constantly pestering guests to use his transportation service even to the point of harassment. Younes is the said driver to be avoided at all costs. Do not even engage him. You will be glad you steered clear of Younes if you do not wish this person to ruin your trip.
Verified traveler
6 years ago
6.0
I want to thank the staff who were especially accommodating and changed our room at very little notice .
Verified traveler
6 years ago
8.0
Nice piscine and breakfast. Friendly personnel and good spa saloon.
TAS
6 years ago
6.0
Check in process very slow and bathrooms were not good.
Verified traveler
6 years ago
8.0
This hotel is a beautiful old Moroccan property with a great deal of charm but could use some updates. It ha the potential to be a 4 star hotel or better.
Verified traveler
6 years ago
8.0
Nice ambiance in common areas. Quite out dated rooms. Limited facilities.
U
6 years ago
6.0
Hotel need some upgrades, it is a little old
Verified traveler
6 years ago
8.0
Its a decent place to stay. It was clean, rooms had heating so good for winter specially when travelling with kids
M
6 years ago
4.0
Terrible. How this hotel is rated 4 stars is beyond me. No sound-proofing at all in the windows so you can hear the street noise throughout the night, complained about this to hotel staff and all I got told was we're in the centre so expect some noise. Toilet didn't flush, took 3 attempts to finally get it working. WiFi in rooms seldom works. Rooms are dull and miserable. Definitely will not be returning here.
Sam
7 years ago
10.0
You will pay a lot more for tha same service and location its a good 4star ,good location
Shellene
7 years ago
10.0
A thoroughly pleasant stay from start to finish!
Erez
7 years ago
10.0
Nice hotel in the center
Verified traveler
7 years ago
8.0
Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel
Lauren
7 years ago
6.0
Hotel was OK. I chose this hotel mainly because the pool looked so appealing in photos, but in person it was much smaller and very crowded, so I never used it. Breakfast was OK, not very interesting and coffee all came from instant dispenser machines instead of being fresh brewed. Room was comfortable, if a bit drab.
mohammed
7 years ago
4.0
This hotel is very old and the furnitures is also old such as mattress is so old the spring was sticking out . Breakfast was good staffa are okay but we had brtter . They could easily improve if thry tryed to.
M.Kosa
7 years ago
6.0
This hotel not was refurbished more then 20 years!Was in 7C air condition was nonfunctional .Breakfast and dinner was horribile. The from reception was helpful.
Nadjib
7 years ago
10.0
Perfect Location, Friendly Staff, Very Clean, Nice Breakfast, all for a reasonable price.
Dil
7 years ago
2.0
Only Very good location . All others very disappointed
Ah Faiz
7 years ago
10.0
It was very nice staying at diwane hotel everything so beautiful and perfect thanks staff
Mrs M McKinley-McNair
8 years ago
8.0
Repetitive breakfast morning, became boring by the 3rd morning. For choice & variety for breakfast. Very, very poor. Unfortunately. Dinner was worse. Out of the 7 meals, only enjoyed the traditional meal served on the Friday. It was different. We even had seconds, Whow!! Overall, even meals were very poor & lack of variation & choice. Had lunch once, that was enough! Couldn't face another
Neil
8 years ago
10.0
Couldn't fault the place, everything was perfect! Decore a little classic but was a nice hotel to stay. Staff speak very good English and look after guests.
wael
8 years ago
6.0
It's good hotel but dated can with some refurbishment
abdulla
8 years ago
2.0
Stuff unfriendly at all, no parking, not a 4 star hotel.
Verified traveler
8 years ago
8.0
The hotel is situated in the center of town, Gueliz. The staff is very friendly. The only major issue we had was when we had breakfast, the took the old towels but didnt change them directly for new ones. The first time we called for new ones and they did arrive, after 45 minutes. The second time it happened we were told this is how it works: they take in the old ones, wash them and bring them back later that day. Breakfast was ok, the staff was always friendly and helpfull.
Verified traveler
8 years ago
8.0
Amazing
Shabana
9 years ago
6.0
Overall it wasn't terrible, I don't think it's a 4 star but it was clean, beds very hard. Breakfast options good but the bread in Marrakesh is not like what you get in the uk. Staff very helpful and friendly. the rooms were cleaned regularly. Nice authentic feel. There is a rule about not bringing food or water from outside but the manager allowed us to bring in stuff, I think that was nice.
H007
9 years ago
2.0
Avoid at all costs. Pictures relate to suites only not the normal rooms, which are dingy and smelly
Christine
9 years ago
10.0
Great hotel, I can see why it's popular. The rooms are always cleaned, the hotel itself is immaculate. There's a great pool, very simple but I was there everyday for two weeks. The staff look after you and that includes the breakfast staff. The location is perfect and only a 25 minute walk to the main square. There's shops nearby and places to eat. I would stay again and it's somewhere I would recommend friends stayed too.
RUKSANA
9 years ago
8.0
The stay was good we had a good time there were lots of shops and markets near us we had to keep asking to move out room as the air conditioning was not working. Once that got sorted it was all great. The hotel staff were good
Said
9 years ago
10.0
facility is great but management should get more training in how to please customers who frequently come to this hotel.
SJB
9 years ago
8.0
Hotel, staff and food very good. Pool area clean and staff very attentive.
Verified traveler
10 years ago
8.0
nice and clean the only thing that irritated me was a noise of dripping water when it rains
J
10 years ago
2.0
The most disappointing thing about our trip was the hotel. Poor from start to finish. In one of the rooms the A/C was broken, and with some of the days getting as hot as 37 degree this was extremely uncomfortable. Room Service was essentially non-existent. Also the rule of not being able to bring food or drink back to the hotel is an obvious method of promoting their own restaurant to purchase food and drink onsite. During checkout, no words were spoken, we simply went up to return the keys and that was that not even a simple "How was your stay?".. Seriously cannot comprehend how this is a 4 star.
Verified traveler
10 years ago
8.0
Good hotel, good decent service. Only bad thing was the towel service!!! The cleaner would turn up in the morning clean the room and walk away with the towels!!! Not return for a few hours with fresh towels.
Fiona
10 years ago
6.0
This is a four star hotel, but a four star hotel from 10 years ago. It is lovely but is really quite dated. The staff were all incredibly friendly and helpful and the pool was great. However, the food wasn't anything special, and the wifi quality varied from high speed to non-existent. Overall, nice hotel but could do with some love.
Michelle
10 years ago
8.0
We arrived very late one night and went to bed thinking we should have spent a bit more on a nicer hotel. Woke up the next morning and were pleasantly surprised. Had a nice breakfast in the courtyard and enjoyed playing with the resident turtles. Also enjoyed the Moroccan pancakes and mint tea served every morning. The pool is well kept and they offer towels to use. We also took advantage of using the spa and did the VIP package. If you haven't done a Hammam treatment before, it's worth doing here. The only complaint I would have is that our room was on the first floor right above the restaurant and every morning we were woken up very early (7:30 when bfast started) to the chairs screeching across the tile floors. Plus our shower could have used a little TLC. The back of the tub had dark stained tiles and mould. It's an easy fix that could make a big difference. The location of the hotel is in the New City and a close walk to the Majorelle Gardens. Plus one of the best restaurants in the city is right across the street - Al Fassim. Make sure you make a booking.
John
10 years ago
8.0
Lovely Hotel,Comfortable room and Lounges. Helpfull Staff. Excellent quality Breakfast available 06.30 - 10.00, Convenient location. Reception booked a daytrip for us in the Atlas Mountains with an excellent driver and guide for a excellent price. Main market and Souk was 30 minutes walk along safe streets, taxi for 40 dirham. Good Restaurants and cafes in the vicinity.Do bring some good walking shoes if you plan to go to the mountains.
Wandering Sense
10 years ago
8.0
Excellent stay in all areas, apart from the no Wifi in the rooms (you need to bring your laptops to the lobby). However, all staff were friendly and helpful. Pretty much all of them spoke English, so if you don't speak Arabic or French, you can get away with it. The location was great if you like many dining options. Speaking of which, the breakfast was excellent. The only other thing that I didn't like was the lack of a laundry service. As long as laundry or wifi in rooms is not important, this hotel is an excellent place to stay.
Verified traveler
11 years ago
4.0
They claim to be a 4 star hotel, what a joke, the building is old and decrepit dark and dismal, lift rarely works meaning lots of stairs to climb, bathrooms are very dated and mouldy, two days in a rom I had to go and request towels as none were left for me (hard pieces of cardboard really). The room was incredibly noisy probably would have been quieter on the actual street, aircon doesn't work very well and beds are hard as rock. Staff were rude and unhelpful on several occasions talking to people in condescending manner, oh and if you were wanting internet don't expect it here. Location is fine if you don't want to be right in the medina or old city but you still have to walk some way to get good internet. Seriously find somewhere else.
Felix
11 years ago
8.0
Great staff clean hotel in need of a GREAT WI FI none on the rooms Great food great location
HB
11 years ago
8.0
Nice hotel and conveniently situated.Lots of nice eating places nearby so glad I only booked breakfast. Hardly used taxi. Walked to most places including the medina, which is about 35 minutes from the hotel. If you like shopping there is a new mall opened which is 5 minutes from the hotel. The mall has a food court so you can easily eat there and it also has Starbuks.
mazen
11 years ago
8.0
perfect location..everything is a walking distance..perfect food in a very good prices..
Doug
11 years ago
8.0
Spent three days there, the Receptionists were VERY helpful and spoke English, The food was Buffet style Breakfast and evening meals, which were excellent tasting, they also had good variety. The rooms were clean, and okay nothing great but expectable, most importantly in 40 decree heat the air conditioning was perfect. They have a pool which is cleaned every morning by their full time pool attendant who also makes sure you have everything you need when your sat around it. If you don't need the luxury of a 5 star Hotel then this one is the one for you.
Doug
11 years ago
8.0
We stayed for three nights,the Hotel receptionists were very helpful. The food was a buffet type Breakfast and evening meal but was excellent, the room was okay nothing special but clean enough. The pool was clean and well looked after we stayed one day around it and was looked after by the attendant well. Over all it was a good base to be come back to after a day out and about.
london lady
11 years ago
8.0
The hotel was lovely, very Moroccan and a peaceful getaway from the hustle and bustle of the markets. Fantastic swimming pool and the restaurant was also full of great options at a reasonable price. Definitely recommend it!
Flashware
11 years ago
8.0
Only issue was the hot water! It was the second place we stayed in Marrakech on this trip where the hot water was lacking... it wasn't even luke warm. Aside from that, hotel was comfortable, breakfast spread was fairly standard Moroccan offering and a good location in the new town (Gueliz) close to the shops and also only a short walk from the rail station.
suzanne
11 years ago
10.0
Close to tourist info and a place you can book trips from. Also nice spot to get away from the hussel and bussel
Verified traveler
12 years ago
6.0
Rooms were big and very clean, staff were pleasant, pool was nice. Located about a 30 to 40 minute walk from the main market square. Hard to sleep undisturbed however due to lack of double glazing and excessive road noise/dogs barking/dripping air conditioning unit. Decent rooftop bar just over the road (as not many places sell alcohol). Marrakesh itself is great fun, very exciting, however unless you take a trip outside the city it's probably only good for 4 or 5 days as it's quite a small town.
hakim
12 years ago
10.0
We stayed at the diwane rabat and couldn't have been more pleased. The staff is incredible. Great personality and very accommodating. The rooms spacious and comfy, the one little issue we had was a leaky faucet but other than that they made our stay very pleasant and will definitely return here. I've traveled around the world and have never met more gracious staff than here.
HB
12 years ago
6.0
l rate the hotel as 2 stars but not as 4
Verified traveler
12 years ago
8.0
Fairly old fashioned hotel with very helpful friendly staff and spotlessly clean. Only downside was that the air con wasn't very effective but I would definitely recommend this hotel
LA
12 years ago
10.0
Very nice hotel with comfortable rooms. Nice staff. Especially the parkingman and the poolguy.
Verified traveler
12 years ago
10.0
Nice hotel, afordable price, clean room and hotel overall, food was good and staff were very of service.
m42geo
12 years ago
6.0
The hotel is nicely located, but it is a very old hotel and its age is really showing from the lobby, the life, the rooms and everything. The staff are not the best and not very helpful. I was carrying alot of luggage from the car to the lobby when check in and I gave him my passport and the first thing before even saying hello is "I need to see your confrmation papers." So I had to go all the way back to where my car was parked and take that with me. When we got to our room I gave the bell boy 10Diram and he gave me a dirty look and said is 2 luggages here.
Mogsywyn
12 years ago
10.0
Stayed at Diwane end of May 2013. Couldn't be in a better location. Some excellent bars and restaurants very close by. 20 minutes walk down Ave Mohammed 5th to Medina and Jema al F'na square with snake charmers etc. hotel staff extremely helpful and friendly. Nice pool area like a little oasis with palm trees and tortoises. Only negative comment I could make is beds not that comfortable with pillows that were too high and hard. Very clean, however, and reception staff very helpful providing maps and arranging transport. Taxis cheaper if booked through hotel. They also arranged car to take three of us to Atlas Mountains and Berber villages for about £80. Half way to Old town there is an Artisan's market selling better stuff than in the Souks and no hard sell and close by here is KFC and McDonalds if that is your preference. Diwane Hotel is a good choice of Hotel and I would recommend it to anyone
Andre
12 years ago
8.0
Clean, big rooms, pool, 20 min walk to city wall surrounding the market square (1-2km). Close (7-10 min walk) to the train station. I would recommend this hotel to my friends.
missy1977
12 years ago
6.0
décor was very full on Moroccan, location is ok, near European shops (Zara, Mango)and some great places to eat which were cheaper than eating in the souks restaurants. Room had all the useful stuff like tv, shower etc but their were mosaic tiles coming off the table, decor is a bit dull/dark and needs to be spruced up. Ok place to stay for a short while = we only stayed for two nights. pancakes and omelettes to order for breakfast were the only hot foods available everything else on display was cakes. Did not have lunch or dinner at Diwane, eat out at the local restaurants they are cheaper and you have more variety to choose from. They also do not like you to bring in your own drinks food and have a sign up by the entrance. I would only recommend to a friend for the distance to the souks and the location which is about 25min walk from the main square.
Maryann
12 years ago
6.0
Enjoyable but staff could be more helpful. Location is good close to good places to eat and yet far enough away yet within walking distance of Medina. Ask for balcony.
tariq
12 years ago
8.0
i lived one night in diwane hotel marakech and found hotel very good. It is located in center of city and anyone can go by foot to everywhere. Good resturent, swimingpool, and brakfast bufet inside. I booked this hotel from hotel.com cheap price. I recomend to stay in this hotel everybody.
BINIBRAHIM
12 years ago
8.0
NICE TREDATIONAL HOTEL, I WOULD GIVE IT EXCELLENT, IT COULD BE OUTSTANDING IF THEY PROVIDE ROOM INTERNET
Les
13 years ago
8.0
Excellent pool, good choice at breakfast although I longed for some more fresh fruit apart from sliced oranges...how about some apples, bananas, grapefruit ? One regret was there was no tea/coffee making facilities in our room. Lovely staff. firm beds. Negative: we booked for 2 rooms. One for us, the other for our son adjoining ours. This was not available.Eventually partly resolved. He was moved almost next to us but the loo was foul. Subsequently moved to further down our corridor.
Maria eliana
13 years ago
8.0
Good hotel, not near the medina, but located in a nice place, you can walk 30 minutes to it. good swiming pool for those hottys days of 45degrees. Its an old hotel, but confortable rooms, with good breakfast, people that work in there are extremly nice, and help you in every thing, keep your baggage if you travel to the dessert, and make every thing nice and homely.
sammie123
13 years ago
10.0
Good hotel, nice large rooms and friendly staff. Hop on hop off bus stops outside hotel
Barbara
13 years ago
8.0
Very nice hotel, big pool, nice staff.
jossmcboss
15 years ago
6.0
I booked this hotel based on the size of the pool and its proximity to another place I had been staying. The hotel is very large and in a convenient place. The buffet breakfast was good (the best selection I'd seen in Morocco), and the pool enjoyable (when trashy Euro-pop wasn't blaring, or kids splashing from every corner). However, this is most definitely not a 4 star hotel, 3 at most (this seems to be standard across Morocco - always subtract one star from what the sites/ hotels tell you). The room I was in was very large, with a queen sized bed and a sofa, and clean, and it was nice and quite. It also had a bar fridge in which made keeping drinks cold possible (I was even able to freeze a few!). One of the big drawbacks was the staff. It was difficult to get any information from the desk staff about the hotel's facilities (there is an on-site restaurant) or much else. If you're only looking for a place to sleep and occasionally take a cooling swim, then this fits the bill. If you're looking for luxury, try elsewhere.
Colin
15 years ago
10.0
Great base for exploring the New Town, close to the big Westernised malls but also the funkier boutiques like the fabulous Michelle Baconnier. A short cab ride from some of the best and most interesting restaurants in the city. Bar was a real local - three musicians playing traditional music every night, and staff attentive to needs of our 7 year old making him non alcoholic cocktails! The clientele did appear to get a little racy from time to time but nothing serious!
Anonymous
16 years ago
8.0
It was a nice hotel and very friendly staff and helpful, they were very nice people, I will recommanded to friends.
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