Mövenpick Hotel Mansour Eddahbi Marrakech
Chain: Mövenpick
Description
Luxurious Accommodation
Indulge in comfort and style at Mövenpick Hotel Mansour Eddahbi Marrakech, offering elegant rooms with modern amenities. Unwind in a cozy seating area and pamper yourself in a private bathroom with complimentary toiletries.
Relaxation and Wellness
Take advantage of the spa center, sauna, and outdoor pools for a rejuvenating experience. Whether it's a soothing massage or a refreshing swim, relaxation awaits at every corner of the hotel.
Convenient Location and Activities
Located in the vibrant Hivernage district, the hotel is just steps away from Conference Palace and a short distance from Menara Gardens and Marrakech Plaza. With car hire services available, explore the city or enjoy a round of golf in the nearby area.
Book now for a memorable stay at Mövenpick Hotel Mansour Eddahbi Marrakech.
Sentiment Analysis
Friendly staff
Great location
Comfortable rooms
Helpful service
Popular Amenities
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Availability Side
Prestige King Suite with Living Room and Sofa
This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite is furnished with...
Junior Suite with Living Room and Sofa
Boasting 1 bedroom, this suite has 1 bathroom with a bath or a shower, a seating area and terrace where you can relax. Among the room amenities are a...
Two-Bedroom Family Suite
This spacious suite is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The suite featu...
Superior Twin Room
The spacious double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The double room of...
Superior King Room
The spacious double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Deluxe King Room
The spacious triple room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a hairdryer. The triple room has...
Deluxe King Room with Garden View
The spacious triple room provides a tea and coffee maker, a wardrobe, a terrace with garden views as well as a private bathroom featuring a bath. The...
Superior King Room with View
The spacious double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The double room of...
Superior King Room with Terrace and Pool View
The spacious double room provides a wardrobe, a safe deposit box, a terrace with pool views as well as a private bathroom featuring a hairdryer. The u...
Guest Sentiment Categories
Cleanliness
Guests appreciated the cleanliness of the hotel, with only a few minor mentions of cleanliness issues.
Service
Service received high praise from guests, with special mention of staff members who went above and beyond to assist.
Location
The hotel's prime location near key landmarks and public transport was highlighted as a major positive aspect by guests.
Room Quality
Although rooms were generally comfortable, some guests reported minor issues such as maintenance problems or insufficient lighting.
Amenities
Satisfaction with amenities varied, with some guests praising the gym and pool while others noted a lack of spa services.
Value for Money
Opinions on value for money were mixed, with some guests feeling the price was justified by the location while others found it too high for the services provided.
Food and Beverage
Guests generally enjoyed the breakfast and restaurant services, although some suggested an improvement in variety.
Overall Experience
Most guests had a positive overall experience and would recommend the hotel to others, citing a combination of factors like cleanliness, service, and location.
Hotel Rules
Check-In / Check-Out Policy
Check In
3:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessMövenpick reserves the right to refuse bookings with more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Reviews (2007)
Goodvibes1
1 day ago
8.0
Visit from UK. We enjoyed our 3 night stay but I believe the hotel is not 5*. More like 3 plus. Well, the hotel itself is 5* but our room was not. Arrival: absolutely beautiful and clean entrance/reception area. Grounds are beautiful. Check in was no problem and friendly staff. I took ÂŁ500 in cash and exchanged this at reception upon check in without any issues. Please don't do what I do. I take credit card all over the world but on this occasion I did not. I preferred to use cash but the hotel placed a ÂŁ300 hold/deposit on my debit card. I only took my spare savings debit card so had to quickly transfer money across . My fault but make sure your debit card is loaded with extra cash you won't be using for this if you are only bringing cash from the UK and don't want to take Credit card. Anyway, all fine and had assistance with luggage to the room. The room was nice and spacious but a few points: No do not disturb sign to use, no bin in the room except bathroom, separate toilet was very uninviting ( tiles looked dirty and toilet/area just looked old) it's nice to have a comfortable area to do your business in a 5* so this was definitely not, no iron in room even though stated there was, switch sockets were silver and looked dirty this could have been marks from cleaning but should be polished before new customer arrives and finally the shower was large with hot lovely water but again the tiles had splash marks that looked dirty, should be cleaned before new customer. So from experience room was 3*. Tiny balcony with nice view towards pool, used common sense and moved the table in between the two large chairs otherwise you could not move . No issues at all for us but just a point. Breakfast was lovely without complaint. Service: First impressions count! Our first afternoon we sat by the pool near the back for an hour. Lovely weather and like others we fancied a beer or cocktail. Two male waiting staff walked by more than 10 times without saying anything (considering it was service only!) we decided to be our British selves and walked along the pool trying not to look irritated and approached the bar area. We were stopped in our tracks so we simply said can we get a drink we are sitting bottom of pool, husband said no issues we are at bar now and we will just get own drinks. The bartender didn't want to assist and pointed us away to 'another bar' perhaps he thought we were sitting at the pool behind but had he listened he would know that we had simply been sitting 45 minutes without being able to get a drink. Anyway, senior staff came over took order and told us politely our drinks would follow to where we were sat. They did arrive about 15 minutes later but that first impression was not great. Just let us buy our drinks at the bar and apologise offering table service next time but seemed a fuss on. That was the only issue, seems minor but not 5* service. Location: 40 minute lovely walk to the square. M avenue, LE 6 restaurant 10 minutes walk. We never used taxi and walked everywhere( Our preference when travelling) . Check out: I wanted to give a good hour and half as that's just me, this allows time for queuing and a slow check out. No queue 11:45ish and lady receptionist very friendly and asked how trip was, what we had done. Paid tourist tax in cash using left over dirhams so all good. Card hold was cancelled and we did repeat this back and a receipt followed. No issues. As we left the file festival was on so front of hotel was jam packed with Police and taped off, no issues at all and felt completely safe throughout whole trip. The presence of security and Police is nice to see for us.
ramr735
3 days ago
2.0
I booked the deluxe suite which is supposed to be the most luxurious suite. The hotel is beautiful. But the hotel decided to give me the last building in the hotel which my balcony view is a parking lot, a construction site and a street with loud cars and motorcycles passing by. I complained with management they said that, they don't have any other suite available, and MAYBE tomorrow will check if there's any availability for them to change my room with horrible view and loud car noises, Well after this from all the electrical outlets, 1 only works, and one of the outlets messed up my girlfriends Dyson hair blower. On the closet there's no hangers, so how are we supposed to hang the clothes? We tried to order room service, we called lobby 4 times till someone answered and they gave me a number to order room service (with the attitude we really don't care) After 6 attempts finally somebody answer, very hard to order because there is NO MENU believe it or not. In the check out, the receptionist ask us how was our stay I asked him terrible, he just smirked and not said another word. I would not recommend this hotel.
jihane
4 days ago
10.0
Stephen Brown
4 days ago
10.0
Everything was absolutely great, food, staff. location, rooms.....weather not so great but we cannot blame the hotel for that.
Chris
1 week ago
7.0
Food. Location. Best gym of any hotel in Marrakesh
Cons: Shower head had minimal pressure.
Yaaqoub
1 week ago
8.0
Location
Cons: Old facility
HW08
1 week ago
10.0
The Movenpick Hotel Mansour Eddahbi in Marrakech was probably the best hotel on our 16 day tour. From the lavish entrance to the two swimming pools to the spacious rooms, everything was excellent. The only complaint would be the long walk to some rooms as there are 3 or 4 buildings. Breakfast was excellent and location was very good.
Olivier
1 week ago
7.0
Un grand merci aux hĂŽtesses dâaccueil du petit dĂ©jeuner, le sourire, la convivialitĂ©, elle nous a tout expliquĂ© Ă notre arrivĂ©e.
Isabelle
1 week ago
7.0
b_cox252
1 week ago
6.0
Upon our arrival we waited over 45 minutes to begin the checkin process. Unfortunately this process took so long our children missed out on checking out the kids club, which theyâd been excited about. This left them in tears. We asked to speak to a manager about this and spoke with Anas who apologized and offered points. The room was great and the other services we received pleasant.
Antonio
2 weeks ago
10.0
Todo
Cons: Nada
Raghad M Muhasin
2 weeks ago
10.0
The hotel is absolutely stunning, so grand, has numerous restaurants, activities, a gorgeous pool, and the most incredible service! Itâs also in a fantastic location and walking distance to the heart of the Medina! Badr and Lahcen at the reception helped us greatly with lovely restaurant recommendations and continuously checked in to make sure we had everything we needed! We also had tea and dessert at the snack bar by the pool and Hamza was so kind and brought out a sampler of free desserts for us since they didnât have the dessert we wanted. Absolutely wonderful experience and the best hotel Iâve ever stayed in, I canât wait to stay here again!
Cons: Nothing, this is the best hotel Iâve ever stayed in!
Isabelle
2 weeks ago
9.0
Bel Ă©tablissement propre et trĂšs bonne nourriture ! Tout est frais et rien de transformer.
Cons: Le service est assez lent malgré le nombre de personnes au service
TDelMar
2 weeks ago
8.0
Overall the hotel is beautiful. Great location. Many reading nooks, and crannies to read, talk quietly or people watch. The rooms are well appointed. My room 4417, DID NOT have a view. It was a "view" of the roof of another building. Very minor issues, no trash can in the living area, only one in the bathroom, the shower Gel dispenser was empty, tv didn't work, but I unplugged it and it was fixed. It took about an hour for the shower gel. I had my own. So I wan't held up. No heat for chilly nights. We had an electric power outage (between 2am - 4am). We were notified. I slept through it. BUT, when I got up the internet was out, therefore the TV was out. I was checking out later in the morning, so it wasn't a big deal. HOWEVER, upon check out I was informed that my room charges must be paid in cash, because of the outage. That was a PROBLEM, more importably , not my problem. But it was. I was told by the front desk staff to "just go to the ATM". I intentionally don't take a debit card or want to take cash advances from my AMEX at an ATM. I wanted the points for the hotel stay. and spa visit. Additionally, I didn't appreciate that their problem became mine. When I went into my cash reserve for international emergencies, Each $20 bill was inspected for the condition of the bill. 3 of my $20 bills were not perfect and returned to me. That was all the cash I had! So be aware that any USD will be carefully inspected for slight tears, ink marks, and overwork. They must be in prestine condition! A friend loaned me the money, The hotel should have accepted total and full responsibility for this situation. Maybe they should have gone old school and wrote my card number down or the 'ole slide credit card machine. Hopefully that experience was a "one-off". I would return again, the whole vibe of the hotel was great. Service, location, and evenings at the bar/pool with lounge music was special. The buffet was varied and had something for vegans, pescatarians, and meat lovers. Nightly and daily morning Moroccan tea
Patrizia
2 weeks ago
8.0
Mishal
2 weeks ago
1.0
Eliana
2 weeks ago
10.0
Roosevelt
2 weeks ago
8.0
VIVIAN
2 weeks ago
3.0
Las ĂĄreas comunes y las habitaciones
Cons: Que me han cargado a mi tarjeta 50% mĂĄs del precio acordado
Alan
2 weeks ago
8.0
Friendly,helpful staff.Good food.Concierge personnel v helpful on getting us car for the day to visit near Asni
H6218UJelizabethp
2 weeks ago
4.0
Much as the hotel was attractive enough it certainly is not a 5* The biggest complaint that I would have is the poor running of this hotel. It is a large hotel but the reception area is far too small. There is always a queue and it is difficult to get through to them on your room phone. The reception staff, in my opinion are lacking in basic training such as greeting the guest in a pleasant manner and being able to attend to matters in a quick and efficient manner. I was meeting my daughter there and was directed to a room when I checked in. I noticed that it was a double instead of a twin ( that had been confirmed when I checked in) and so rang reception. I was told someone would be up to take me to a new room âŠ. An hour later and 4 calls with further promises of someone coming, my daughter rang to say she was in the room and where was I ! We managed to find each other with no help from the hotel and though I complained about being left for an hour, on no occasion was a follow up or proper apology offered. A glass of wine around the pool took 45 mins to come and on another occasion I rang reception 3 times in the space of an hour to ask for water ( this should have been left during servicing of the room) I was told each time someone would be âstraight upâ but no one ever was. We then had to go out for dinner and so stopped at reception to ask about the water. The receptionist was actually speechless- he was gormless and he had to go off to find someone who likewise did not really know what to say. I just said can you not just get someone to put water into our room- itâs not difficult - what is the problem Absolutely useless. There are more occasions where reception/ concierge/ guest relations were so unhelpful. No one seems to be able to make decisions and frankly there is clearly little training and too few receptionists. When I checked out I wasnât even asked the normal â did you enjoy your stay ..â etc I am writing this review with a hope that the hotel reads it. It needs seriously looked at I travel a lot but I would not stay at a Mövenpick hotel anywhere in the world after my experience here sadly.
Kristel
2 weeks ago
5.0
Johan
2 weeks ago
9.0
Elizabeth
2 weeks ago
4.0
Spacious,nice surroundings Nice water features
Cons: Bit dark in the main building Only one lift working in my accommodation building so had to wait for lift
2 weeks ago
8.0
HĂŽtel magnifique, personnel Ă lâĂ©coute et dâune grande gentillesse. Piscine trĂšs agrĂ©ables. Mention spĂ©ciale au personnel du SPA, hammam et massage au top . Ainsi quâaux hĂŽtesse dâaccueil , toujours souriantes et accueillantes. Petits dĂ©jeuners copieux, avec un trĂšs large choix, idem pour le dĂ©jeuner. Chambre propre et mĂ©nage effectuĂ© rĂ©guliĂšrement .
Cons: Rien-
Agostino Luca
2 weeks ago
9.0
Palestra stanza posizione
OnAir42613166581
3 weeks ago
2.0
The temperature is currently 62°F and is expected to drop down to 53°F tonight however, my room has no heat. Iâve called the front desk and service several times and they told me there was no heat throughout the entire hotel. I had asked for extra blankets just to be bought a half a blanket for the bed not even enough to fully cover a person. The front desk and service to the room is very slow. They seem more annoyed that Iâve called multiple times, after waiting over a 1.5 hours, because Iâm freezing in my room I will not recommend this hotel.
EKATERINA
3 weeks ago
7.0
Good breakfast, personal very helpful
Cons: Conditions of the hotels, and my room was with city view , very noisy
EMILIO ENRIQUE
3 weeks ago
7.0
Las instalaciones, la habitaciĂłn, la piscina y las zonas comunes
Cons: La ubicaciĂłn y el servicio limitado para demasiada gente.
tony
3 weeks ago
6.0
large grounds and nice pool spacious hotel grounds
Cons: Service was slow No details of hotel facilities - some scant details on the TV (not advised) but little information goven
Alan
3 weeks ago
8.0
ABDULLA
3 weeks ago
7.0
Excellent location, very welcoming and helpful staff, the quality of breakfast is great and diversified. The valley parking service was extremely helpful and kind.
Cons: Room & bathroom was a bit old, bed matress was too fluffy. Breakfast venue was too much crowded and same for the pool.
jean louis
3 weeks ago
8.0
nannag157
3 weeks ago
4.0
Beautiful and stunning hotel, but truly terrible service - Queuing for an hour to check in - Room service impossible to get in touch with - Rude reception - Expression of lack of trust of customers by some staff - Much too expensive for that sort of service
jean christophe
3 weeks ago
9.0
Tout est trĂšs bien, lâhĂŽtel, le personnel, les Ă©quipements⊠Le kids club trĂšs professionnel, le petit dĂ©jeuner superbe et variĂ© tout est trĂšs agrĂ©able. Nous avons passĂ© une super semaine
Cons: Lâattente a la reception quasi systĂ©matique que ce soit pour Check in ou bien infos ou Check out, Le balcon res de jardin qui est souvent salit par les oiseaux nĂ©cessiterais un peu plus dâattention de la part des Ă©quipes de nettoyage⊠Sinon câĂ©tait vraiment parfait merci Ă toute lâĂ©quipe âïžâïžâïžâïžâïž
Morgan
3 weeks ago
9.0
Claude
3 weeks ago
9.0
Les serveuses & serveurs a tout les niveaux
Cons: Chambre prĂȘte a 17h au lieu de 15h
Emma
3 weeks ago
9.0
Bra lÀge, vÀldigt bekvÀma sÀngar fantastisk personal.
Cons: Inget.
Alexandre
3 weeks ago
8.0
Lydia
3 weeks ago
10.0
Very clean and calm oasis away from the chaos.
Cons: Gym didnât open until 6:30
Joelle
3 weeks ago
8.0
Tony
3 weeks ago
1.0
MĂłnika
3 weeks ago
10.0
Adam
3 weeks ago
9.0
Dehlya
3 weeks ago
8.0
AGRA
4 weeks ago
10.0
VPS
1 month ago
10.0
TrĂšs belle chambre vue Piscine
Sofia
1 month ago
3.0
Emplacement Petit déjeuner
Cons: Prix excessifs absolument pas justifiĂ©es SĂšche cheveux ne fonctionnant pas nous avons du demander Ă 4 personnes diffĂ©rentes dont le guest relation et la recepetion de le remplacer ce qui n a Ă©videmment pas Ă©tĂ© fait nous avons du nous emporter Ă minuit passĂ©e Ă la rĂ©ception aprĂšs avoir tentĂ© de les joindre pendant quasiment 1h pour que quelqun intervienne Ă 1h du matin RĂ©ception injoignable depuis la chambre Tentative dâarnaque au restaurant snack (addition sans dĂ©tails 50% plus Ă©levĂ©e que ce qui a Ă©tĂ© rĂ©ellement consommĂ©, comme le dĂ©montrera la facture dĂ©taillĂ©e aprĂšs insistance) SPA Ă la chaĂźne excessivement cher pour la qualitĂ© des soins prodiguĂ©s Nous ne recommandons pas de prendre les activitĂ©s directement avec la conciergerie les prix sont multipliĂ©s par 3 (1500 dhs par personne pour un tour en dromadaire une session de quad et un dĂźner insipide servi froid) Service lent (il faut relancer plusieurs fois pour avoir un menu, de lâeau, dresser une table, lâattente peut ĂȘtre trĂšs longue ou tout simplement la personne ne revient jamais)
Antony
1 month ago
8.0
Tous
Cons: Rien
Monica
1 month ago
9.0
Spacious, comfortable rooms, breakfast, pools
Cons: The location in the midst of construction, lots of dust
Yossi
1 month ago
9.0
Petit dej top et calme
sara
1 month ago
10.0
Esther
1 month ago
6.0
Good facilities Nice restaurant Friendly staff
Cons: They have a rooster on site which woke everyone up in my block at 5am each morning and continued being noisy for a couple of hours. In another block my colleagues were kept awake by staff partying in the early hours after they finished their evening shift. Ridiculous this can be allowed. I came away from this trip completely exhausted!
Christophe
1 month ago
9.0
Belle chambre spacieuse avec jolie salle de bain. Lit tres confortable. Personnel accueillant. Les extĂ©rieurs sont superbes, et 3 piscines ! Le petit dĂ©jeuner est incroyableâŠ
Cons: Le temps d attente pour le Check in - un peu long
Ù ŰÙ ŰŻmohammed
1 month ago
10.0
ۧÙÙÙŰŻÙ Ű§ŰłŰȘŰ«ÙŰ§ŰŠÙ ÙŰŹÙ ÙÙ Ù Ù ÙۧŰÙŰ© ۧÙŰŻÙÙÙ۱ ÙۧÙÙŰźŰ§Ù Ű© ÙÙÙ ŰŽŰŠ
Cons: Ùۧێۊ
Estelle
1 month ago
6.0
Le petit-déjeuner et le buffet du soir, la petite piscine calme. Le hall d'entrée.
Cons: La musique électro trop forte à la grande piscine et l'attente aux restaurants. Pas de lit d'appoint à notre arrivée puis des draps mouillés. Attente jusqu'à 23h pour avoir un lit. Ce n'est pas un 5 étoiles
Sightseer39834103922
1 month ago
8.0
Currently staying here . First impression of the hotel is very positive.. hotel is lovely and staff are very welcoming but service by the poolside is diabolical .. you have to wait more than 30/40mins to place food or drinks orders. Only one staff serving the entire pool area while 6/7 staff standing around manning the sit in area . Even when you request to place an order numerous times , no one comes . Breakfast gets chaotic at weekends and itâs evident on the staffs faces . Very abrupt and stressful vibes . No menu online on display or available for restaurants . Itâs very disappointing as I had really liked the hotel on day one .
mfree2018
1 month ago
6.0
This hotel was booked for us by our agent as a luxury 5 star hotel, superior room with balcony. We wanted it just for our last night close to the airport before our departure. When we initially arrived it was very luxurious as we entered, large and well very grand and 5 star. Then we arrived in what we can only describe as a 3 star room, carpet worn in places (as they also were in the corridors upstairs). The 'balcony' had two chairs and a table, but area too small to use comfortably. Very busy everywhere, expected in such a large hotel, however it was being woken from 4am onwards by people noisily arriving/departing in corridor outside, then the peacock on a roof top opposite started their very distinct calling every few mins for hours on end. Breakfast buffet style in the very large dining room had very good choices, however again very busy trying to get things that had to be replaced, staff were doing a very good job on that however it was such huge demand by so many people. I certainly wouldn't stay again.
LaurĂšne
1 month ago
10.0
Humoud
1 month ago
10.0
ÙÙ ŰŽÙ ŰšŰ§ÙÙÙŰŻÙ ŰŹÙ ÙÙ ÙÙ Ű±ŰȘŰš ۧÙŰ”Ű ŰšŰ§ÙŰłÙÙ ÙÙÙ
Muriel
1 month ago
10.0
Bronwen
1 month ago
8.0
Scheel
1 month ago
8.0
FrĂŒhstĂŒck war reichhaltig und gut. Die Landestypische Speisen war zahlreich vorhanden ohne die meisten europĂ€ischen Vorlieben zu vergessen.
jaouad
1 month ago
10.0
J'ai passé un agréable séjour grùce au professionnalisme de M lahcen relation client de l'hÎtel au top , je reviendrai inchallah allah , merci lahcen
Cons: RAS
Chadia
1 month ago
10.0
Rosa Ana
1 month ago
9.0
Desayuno genial, con mucha variedad. Piscina cuidada y agradable HabitaciĂłn cumplĂa con las expectativas. Repetiremos.
Cons: Nada
Hind
1 month ago
10.0
juzzak
1 month ago
10.0
My wife and i have just been to the Movenpick Marrakech for the 3rd time and once again it was a superb stay and great value for money. The Hotel and grounds are immaculate, the breakfasts are great and the staff are really helpful, attentive and cannot do enough for you. The location is only 10 mins via Taxi from the Medina so you can have the hustle and bustle then escape back to the hotel to chill. We were staying at the hotel to celebrate my wifes birthday and Anas Kasmaoui (guest relations manager) was brilliant. Not only did he upgrade our room but also arranged for a Cake in the room when we got in. I would also like to mention Ghali ( Reception ) who could not have been anymore helpful and arranged for us to get the room a little earlier. Both Anas and Ghali are a credit to the Movenpick team and examples of why this is a lovely place to stay. Definitely Recommend a Visit Justin & Theresa
Vlad
1 month ago
10.0
Patrycja
1 month ago
1.0
Tout mĂ©diocre ! Surtout le service đ«
Mohamed
1 month ago
8.0
Flyer117706
1 month ago
8.0
Good 4 star hotel in Marrakech with right location , not far from old town . Situated in Hiverage , surrounded by lots of restaurant . 2 swimming pool , great breakfast and pool bar and restaurant . MFF cafe was excellent .
Mario
1 month ago
10.0
to celebrate the birthday of my partner we set up a short visit to Morroc. I selected Mövenpick Hotel chain because I have been already in other hotels of the same brand and I always enjoyed my stay. I was contacted the day before my arrival (booked on booking) by the hotel administrator (Aboubakr) in order to have a faster check in. Once in hotel we had a wonderfull surprise. We were pick up as guests of the month and we had a triple upgrade heading us to lodge in the best Suite (140m2 of room or better flat). This made our vacation even better than expected. I must admit that this hotel is very big but super well maintained. clean swimming pools (3), efficient and well equipped gym, several restaurants, gougeous breakfast, daily chocolate testing, free marrocan tea and cookies testing,....and much more. The staff is always happy to help and very friendly and smiling. The hotel is located 30 min walking from the down town but in a strategic spot to enjoy all the attraction that Marrakesh offers. It was a memorable stay here in Marrakesh. Strongly recommended.
Cons: nothing
Stavros
1 month ago
7.0
Moche
1 month ago
10.0
Lâaccueil Le charme et la gentillesse
Cons: Rien
Elena
1 month ago
10.0
Borja
1 month ago
10.0
Instalaciones fabulosas y desayuno de infarto. Diferentes restaurantes y estupenda piscina. Cuidado personal de lahcen Abahri guest relations, Oumaima et soukaina and Imad chef , sĂșper atentos de todos los detalles
Michel
1 month ago
8.0
Cons: Traagheid in sommige restaurants Soms nachlawaai. Opstap naar bad gevaarlijk
Xavier
1 month ago
10.0
Nous avons apprécié la chambre, la suite, le spa, les restaurants, la localisation. Merci en particulier à Lahcen, qui a personnellement contribué à faire de ce séjour un souvenir mémorable. Merci aussi à Omar, qui nous a trÚs bien servis au restaurant Marcelona, à Zakariya, grùce à qui notre chambre (6008) était toujours impeccable, à Khadija, qui nous a trÚs bien accueillis au spa, au chef de salle du restaurant Dehbi et son hÎtesse d'accueil Sabira, qui nous ont permis de passer une excellente soirée.
Cons: Il n'y a rien de l'hÎtel que nous n'ayons pas apprécié.
TheGuvner
1 month ago
6.0
Somewhat of a mixture. Good pool area but restaurants can be a bit chaotic. Some waiters havenât got the best grasp of English so make sure you make it very clear .. Iâm not sure Iâd call it 5 star more like 4 - the rooms are big but a bit old fashioned in places. Our one was on the main road which is very noisy â ok if you donât want to go bed till 2am but otherwise tip of the day is insist on a room not on the road - I did that but they still gave me one probably coz I was on a low room rate. That was pretty shoddy for supposed 5 star so just ignore the management responses - they donât do anything about your feedback they just say thanks coz they know you probably wonât be back anyway - this is an Arabic country so they have different outlook on being candid đ
H8930FDrichardf
1 month ago
4.0
A 5* experience it is not. Booked a superior room with view and balcony for 3 adults shown to a room set up for 2. Had to wait for an hour for an extra bed to be brought in by which time its 2230 and then had to request a third set of towels gowns cups etc. Reported broken bedside power sockets day 1 told maintenance would address the issue. Reported it again on day 2 and added in a blocked shower that wreaks of urine only to be advised i would need to be in the room when technical team arrive. Day 3 report the faults to reception who advised maintenance would meet me at the room. 30mins later still sat waiting, another call to reception, the building manager is on their way, 20mins later still no sign another call another promise. Finally, building manager has arrived although no what the issue were so had to explain again overcoming my language barriers before they called for maintenance. Finally, maintenance have arrived and are now looking at the issues. 2hrs of my time wasted but at least the next occupier of the room will benefit but it probably explains all of the missing tiles from the pool. Never experienced such shoddy customer service in the decades Iâve spent travelling the planet for both business and pleasure. Would not rush to stay in a Movenpick again.
Lysiane
1 month ago
10.0
Ătablissement trĂšs confortable avec un personnel aux petits soins, mention spĂ©ciale Ă Imane et Lahcen Abahri qui se sont trĂšs bien occupĂ©s de nous pendant tout le sĂ©jour et qui nous ont rĂ©servĂ© un accueil chaleureux Le petit dĂ©jeuner est copieux et permet de goĂ»ter aux spĂ©cialitĂ©s marocaines, ce qui est trĂšs apprĂ©ciable
David
1 month ago
9.0
Great
Cons: Clean
Shane
1 month ago
10.0
1 month ago
8.0
Le personnel a été trÚs attentionné et nous a mis en surclassement comme nous ne restions qu une nuit! Nous avons pu bénéficier d une super belle chambre, avec une trÚs belle vue sur la piscine. Nous avons pu également faire le check-in à 12h alors que nous devions normalement le faire à 15h. Merci encore au personnel pour ce geste puisque nous restions qu une seule nuit! Merci également à Lahcen Abahri pour le suivi. Le spa est aussi trÚs agréable et le massage relaxant était vraiment trÚs bien. La seule chose est que je trouve que le prix de 1000 dirhams est trop élevé pour une heure de massage.
Saad
1 month ago
10.0
Nice clean and staff friendly
Cons: Nothing
J2937TYjanetd
1 month ago
6.0
I have to say our experiences were mixed on this hotel. We arrived at 11.30 and were told our room would not be available until 15.00. We went for lunch and then sat in the lobby watching guests turn up and be taken straight to their rooms. At 14.45 I spoke to reception who then tried to phone the cleaner. After more wasted minutes we were taken to our room. Next morning we discovered our sliding doors did not lock (we were on the ground floor) and the fridge which we needed for medication did not work. More hours of our holiday wasted while we waited.for this to be put right. We then decided to use the hotel spa for a hamman. Although this was more expensive than outside we just thought it would be more convenient. However when we turned up on Friday morning the 'hamman' was.actually just use of the sauna, steam room and jacuzzi (which was out of order). We were offered a 20% discount because 30% of the experience wasn't working! Having been left disappointed by the experience we went to use the pool only to witness more guests booking in well before 15.00. Enough! We then went to speak to guest relations who tried to assure us that all guests are treated equally regards check in and then tried to explain to us - experienced travellers who have used hammans in Turkey and Tunisia many times - what a hamman is. The result was that we were given a voucher for a hamman treatment, We also needed to call reception because our TV stopped.working. Every single morning we were woken up super early by the cocktails roaming free in the grounds of the hotel and when we mentioned this were told they were 'tradition' at the hotel. Sleep obviously isn't! During our stay the hotel hosted two conferences and they completely took over the hotel. Service fell over the edge of a cliff and they totally took over the large pool with sun beds removed so their functions could.be accommodated. On our final day checkout was supposed to be at midday but our room key cards were deactivated before 11.00 and we had to rely on housekeeping to let us back into our room. Lo and behold when we came to book out the cost of our free hamman treatment had been added to our bill. When we queried this we were told they would sort it out and email our final bill to us. Knowing that we had a pending âŹ500 payment on our credit card (which the hotel takes from everyone when they book in) we were not happy with this and waited around for another 45 minutes until this was sorted. That said the cleaning, kitchen and bar staff were all lovely and helpful. Breakfast is amazing and the choices are astounding and delicious. You really need to try amlou and pancakes at least once. The free chocolate available between 5 and 6 is fantastic as are the in house creators of these little delights!
Aboubakar
1 month ago
10.0
Lâaccueil est lâemplacement. Des chambres propres et spacieuses, trĂšs bien Ă©quipĂ©es âŠ
Cons: Difficile de dire que quelque chose nâallait pas !!! Tout Ă©tait parfait.
Cemile arzu
1 month ago
10.0
Pauline
1 month ago
8.0
Un grand merci Ă Lahcen du Mövenpick pour son professionnalisme et sa gentillesse. Il a rendu notre sĂ©jour encore plus agrĂ©able par son sens du service et sa disponibilitĂ©. Un vrai atout pour lâĂ©tablissement !
Scottish_Foodie
1 month ago
10.0
We have just arrived home from a 2 week stay at the hotel. Whilst not 100% perfect we had very little complaints. We also never experienced any of the issues in the negative reviews they have received here on Tripadvisor. The check in was smooth and efficient but we were given a room that was facing the road, not conducive to a peaceful sit out on the balcony. A couple of phone calls and a trip to reception and we were promptly moved to an inward facing room in the same block. Room: We stayed in a Deluxe Double room which was clean and had loads of space for the two of us and our golf clubs! Water was always available in the room and hopped up daily. Storage for clothes was far more than any other hotel room we have stayed in, so we had no danger of living out of a suitcase! We did have a slight issue with the room safe but this was sorted out very quickly. Food & Drink: Breakfast was, as per most reviews, great! Plenty of choice, eggs and omelettes cooked to order. Bottled water and juices were plentiful. Evening Buffet - As were Half board we visited this a few times. The food here was very tasty and again no complaints as there was plenty of choice. You only had to pay for additional drinks over and above water here! Marcelona - we found out by default that this restaurant was included as part of the Half board package albeit with a reduced menu. We ate here a few times also and the food was great and tasty. Dhabi - This was not included in the Half Board and we only found this out when we visited the restaurant. Yes it was expensive but a real modern twist on traditional Moroccan food. We really enjoyed it and definitely worth a visit. Pool Bars & Food - A small but good choice at both pools typical burgers, pizza , sandwiches and salads. This was at both of the main pools as there is no apparent food or drink service at the adult pool. Opportunity - The hotel could make guests aware of what is included as part of full board or half board on check in as we only found out by visiting the restaurants what was and was not included. Opportunity - The hotel could have a team member from the pool bar visit the adult pool regularly to see if anyone would like food or drinks. We only spent one day at this pool as a result. Pools : 3 pools at the hotel all clean and yes there were a few tiles missing here and there and in the lower of the two main pools there was a light fitting hanging out of the pool wall that was not repaired during out stay and there was quite a long length of cable in the pool. Plenty of loungers and towels available but we were there in a quieter time. A map of the hotel for guest would be helpful as it was not clear where the toilets were at the pool areas. There was plenty signage round the hotel but none included the toilets. It did not appear there were any toilets at or near the adult pool, and by the other pools the toilets were down stairs that were not makred either. The staff at the hotel were all great and an asset to the hotel. Always smiling and very very polite. Special mention to the restaurant team at the Breakfast and Buffet so friendly and welcoming. The team in Marcelona were first class and as we ate there a few times they got to know the wine we liked and were friendly and chatty. There was a couple of conferences on at the hotel during our stay. During both there were times where at least one of the pool areas was taken over for conference delegates to get food and drinks. During the day this led to the other pool not affected being busy. And in the evenings when the conference had a function at the large pool the main outside bar area was not accessible for other hotel guests so there is nowhere outside to sit and enjoy a drink. It did not really impact us as we went out of the hotel on those evenings but something to be aware of and perhaps something the hotel should inform other hotel guests of. Check out was easy for us as we completed this the evening before to prevent any delays in the morning as we had a relatively early departure. We travelled with 2 cases, two golf bags and the usual hand luggage for 2. We called in plenty of time to get our bags picked up to allow us to get a quick breakfast before our pick up, 2 phone calls later we still had no sign of someone coming to get our bags. Eventually we had to get ourselves from our room ( ironically we were in the furthest block from the main entrance) as ou can imagine this was not ideal and we also missed breakfast as a result. We were eventually approached as we got near reception but by this time were so close to one of the exits it was not worth anyone helping us ! This was not an ideal way of departing the hotel and I mentioned this to the person at reception when I dropped the keys off. The reception was not busy and we could understand why no one came to pick up our bags in 45 minutes, definitely something for the hotel to resolve! All in all a great place to stay and the hotel is not far from being top class in all areas and they just need a few minor improvements. Itâs in a great location and was not far from the golf courses we were playing and not far from M Avenue (shopping and restaurants). Would we recommend this hotel to anyone , of course we would and when we next plan to visit Marrakech the Movenpick Mansour Edhabbi Marrakech will definitely on the list !
Absatou
1 month ago
10.0
Oui
Cons: Rien
Magdolin
1 month ago
9.0
Had been pleasant business trip and staff was really helpful ajd made my visit smooth, Thanks to Lachen
Victor
1 month ago
9.0
Michael
2 months ago
8.0
Daniela
2 months ago
7.0
Cons: Service very slow
Jean-Baptiste
2 months ago
10.0
Le service, la piscine, la restaurationâŠ.
Sacha
2 months ago
9.0
Emplacement de lâhĂŽtel, les jardins luxuriants, lâaccueil du personnel et notamment Ă notre arrivĂ©e, avec un accueil exceptionnel et personnalisĂ© de Mr Lahcen, qui sâest occupĂ© de tout avec le sourire et le sens du service !
RANDA
2 months ago
10.0
Accueil exceptionnel de Mr Lacen Abahri qui a tout fait pour nous offrir la meilleure expérience possible. Tout le personnel est aux petits soins et souriant ce qui laisse un souvenir merveilleux de ce séjour au Mövenpick. La chambre était magnifique et le petit déjeuner trÚs diversifié. Nous reviendrons certainement.
Najib
2 months ago
7.0
Lâemplacement de lâhĂŽtel
Cons: X
Andrea
2 months ago
10.0
Staff: Hassan, Muhammed and Sami were outstanding
Cons: There was nothing i didnt like
Nannymac3
2 months ago
10.0
As I am notoriously hard to please I am very pleasantly surprised and definitely relieved after reading some negative reviews which I can only consider to be totally unfair to this lovely hotel which I feel is so worthy of its Five star status. We are only half way through our holiday here but so far we are so pleased that I wanted to review straight away. Yes there are a few niggles but very minor ones. My main one would be that the daytime cocktails menu is more varied than in the evening and I canât understand why the same ones cannot be made available at all times. The Breakfast cereals should be branded ones and not cardboard cornflakes and the duvet is too thick for warm weather but Iâd rather be too warm than too cold so not a huge problem and none of this would put me off booking here again. I had read that there needs to be more maintenance with broken tiles, chipped and scuffed paintwork and threadbare carpets, well there is always going to be wear and tear but as long as there is evidence of ongoing repairs then why should that be an issue, and there is certainly constant work being carried out to rectify such matters including gardeners and workmen tending to the beautiful gardens and surroundings, which I very much appreciate. The Hotel staff and management seem to take great pride in the place and it shows. The staff are all very friendly, polite and professional and make you feel very welcome and valued, from the pool staff through to catering and hospitality. The evening Buffett is fabulous, very reasonably priced with, really good quality food and the staff were particularly lovely here. Lunch time snack bars at both pools have a good selection and again the food is excellent. The pools are all gorgeous with the perfect temperature water, not too cold at all and the sun loungers are so comfy plus whatever time of day we arrive there are plenty available so no worries about having to get up early to secure them, we have even had a spare one at times to put our bags etc on. Thank you.
Rosa
2 months ago
10.0
selim
2 months ago
10.0
C un trÚs bonne hÎtel, mais ce qui fait la différence c la gentillesse et la disponibilité de Mr Larcene responsable des relations clients. Encore merci à vous.
khalid
2 months ago
10.0
Le staff est juste magnifique spĂ©cialement le monsieur a lâaccueil mR Lahcen abahri qui est serviable et aux petit soins des clients
ambernectarr
2 months ago
10.0
I had a wonderful weekend at the Movenpick Mansour Marrakech Hotel. The property itself is exquisite and beautifully decadent. The food was excellent, with a fantastic breakfast selection. I loved the traditional Moroccan lanterns throughout the grounds, as well as the peacocks strolling around. When the waiters told me to watch out for pizza-loving white rabbits, I thought they were jokingâbut they werenât! The rooms were immaculate, as were the gardens. The pools were fantastic, with a relaxed atmosphere and very comfortable sunbeds. I also enjoyed spending time in the yoga studio. I could happily have stayed much longer. Service was the only weak point. Check-in at reception was painfully slow, and the receptionist kept disappearing with guestsâ passports, which created a bit of chaos. To avoid delays at check-out, I chose not to charge anything to my room. The waiting staff were also quite slow and difficult to get the attention of, but since it was Ramadan and temperatures were around 30°C, I can completely understand why things moved at a gentler pace. The hotelâs location was excellent, and the taxi rank just outside was very convenient. Overall, I absolutely loved this hotel and would not hesitate to recommend it. Iâll definitely stay here again when I return to Marrakech.
ben
2 months ago
10.0
Tout Ă©tait super ! Un grand merci Ă Hanane Bouamar pour son accueil et sa gentillesse !!
ben
2 months ago
10.0
Ă refaire ! CâĂ©tait super ! Merci Ă Hanane Bouamar pour son professionnalisme.
448asemar
2 months ago
10.0
Bahia did my feet and leg massage. Wow this was amazing, the argon oil felt very good. I would defo recommend having a massage with her. Thanks again Bahia!!
maryaml693
2 months ago
10.0
Gym in the hotel is very good. Itâs bigger than I expected with different gym equipment. Also very clean with towels and everything you need. Nice personnel.
theresamM4218PV
2 months ago
10.0
Beautifully designed and located hotel, caters to all ages, all staff are professional, friendly, ready to assist and always smiling, many areas to relax, food is amazing and a huge variety, will definitely recommend and book again⊠all staff speak Spanish and english and another dialect so very easy to communicate with themâŠ. Lots of small boutiques within the hotel and places to eat, pool is enormous, for a quick swim, kiddie pool and just to lounge aroundâŠ. Kids corner too . Love this place and the employeesâŠ
ÙۧۏÙ
2 months ago
6.0
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Cons: ŰČŰÙ Ű© ۧÙۧ۳ŰȘÙŰšŰ§Ù ÙŰȘŰŁŰźÙ۱ ۧۏ۱ۧۥۧŰȘ ۧÙ۟۱ÙŰŹ ÙۧÙŰŻŰźÙÙ ŰłÙŰĄ ÙۧÙŰێ۱ۧŰȘ ۧ۫Ùۧۥ ۧÙۧÙ۷ۧ۱
471ryannes
2 months ago
10.0
Najia gave a great massage by the pool. Overall a very nice, quiet hotel. Great atmosphere. Good restaurants and very pleasant personnel.
Latifa
2 months ago
8.0
813kirav
2 months ago
10.0
Great location, very green territory, very nice team. Najia was very friendly and professional, she genuinely tried to make your stay pleasant and relaxing. There are lots of nice birds living in the territory so that you feel close to nature.
886blancaa
2 months ago
10.0
Najia was amazing, thank you very much for everything, the treatment was amazing, 30â massage, argan oil, thank you very much
janhE5348XT
2 months ago
10.0
The Mövenpick was a real treat with its beautiful pool and lush garden setting. Relaxing by the water was already a joy, but Najiaâs leg massage by the pool made it unforgettable. She worked with just the right balance of pressure and care, leaving my legs completely refreshed. The sound of the water and the calm atmosphere added even more to the experience. It was the perfect way to unwind after a day of exploring. I would definitely recommend booking a session with Najia to anyone staying there.
traveltheworldgreat
2 months ago
10.0
Najia was so kind. The massage was really amazing. I really liked it. I really recomend it. You have to book the massage, when your in the hotel.
nouha
2 months ago
10.0
Marouane
2 months ago
10.0
Wonderful stay at a luxury property. The manager Lahcen was so helpul and kind to us, he welcomed us warmly and made our stay so cozy and confortable. His large experience is pretty impressive. We highly recommend him and his hotel, we will definitely come back. We had a blast. We want to thank Lahcen again for his awesome hospitality.
Maggs_1066
2 months ago
2.0
Where to start with this one! We arrived at the Movenpick to be greeted by a porter who swiftly took our luggage for us to drift through the beautiful entrance hall and to reception. This is where things took their initial turn for the worse. Reception can cater for maximum of two clients at any onetime and for such a large hotel is completely inadequate. After lots of waiting, we were eventually seen too by a quite abrupt lady that provided little to no hotel information apart to say our rooms would not be available until 3. No hint of the possibility of early check-in even though asked (ok fair enough but be polite). ÂŁ495 was reserved on our card for tourist tax (max ÂŁ25 each), extra's and breakages. Not so much of a problem for us, but it could ruin someone's holiday who only has a debit card as that cash is no longer available to spend during your stay. We were left to find our own way around and kill some 3 hours. I have to say the grounds are very pretty with mature foliage and mature palm trees, which looks even better lit up at night. On closer inspection there is definitely a need for lots of maintenance with cracked and broken paviors. On eventually checking in to the room the lift area looked dirty and had scratched graffiti on the wood with some carpets looking thread bear. The room itself was large with a large comfy bed. The shower room, again sizable but look very tired and at the very least in need of a re-grout. The balcony is tiny and filled with 2 chairs and small table but little room to actually manoeuvre and sit comfortably. No welcome drinks and again lack of any information including a lack of room service - but they purport to be 5 star! We changed and walked down to the pool... far too few sunbeds and the whole area looked quite dilapidated, including broken parasols (See Photo). The drinks are stupidly expensive, the food not so bad but of very good quality when you can eventually get some service. Too few waiters for the number of guests. At night if you sleep with the patio doors open or half a jar be prepared to hear what I can only describe as karaoke Benidorm style noise pollution coming from a nearby night club. Not the chilled experience thus far. Next day we were pleasantly surprised by our welcome by the restaurant manager along with his staff who shone out. The selection and quality of breakfast was excellent - no complaints here. That day we attempted to change some sterling to MAD but each and every time through the day (and subsequent days) - they never held local currency at reception but offer a bureau de change service ...go figure?? That evening we had an issue with the door card, and it took 3 trips to the reception to get resolved. Don't bother asking reception staff for anything as they either don't understand, provide conflicting information or are just plain rude. The hotel is also surrounded by lots of ongoing construction which presents noise and dust issues. The evening waiting staff although extremely courteous are rushed off their feet and seem very stressed at times, so expect long waits. Our final day was also ruined when we went to get a sunbed by the pool to find all beds have been removed (See photo) due to setting up a stage for a conference - there was no prior warning of this so you can imagine ours and other guest amazement, annoyance and sheer anger by some... again, reception staff didn't careless. No offer for a discount which i personally think would have been the right thing to do or even complimentary treatment at the overpriced spar! Such poor form from even a 2-star hotel, so 5-star...come On! checking out, I wasn't asked how my stay was and no offer to collect bags or offer of late check out which was asked for - all they wanted to know was if I had vacated the room. We so enjoyed Marrakechand and with the exception of this hotel can highly recommend, just don't stay at faulty towers AKA Movenpick. Hopefully this helps.
Myriam
2 months ago
10.0
HĂŽtel trĂšs bien placĂ© pour la dĂ©couverte de Marrakech. La gentillesse du personnel, la propretĂ©, le petit dĂ©jeuner, le jardin un vrai havre de paix. Le professionnalisme de Lahcen Abahri qui fait le lien avec la clientĂšle ainsi que la gentillesse et lâexcellent ANAS qui sâoccupe de la piscine, transats etc .. merveilleusement bien grĂące Ă lui nos moments de piscine sont trĂšs trĂšs agrĂ©ables.
Cons: Rien tout est parfait
Q1263KWivanm
2 months ago
10.0
Me and my friends stayed at mövenpick for 10 days and had a great time with minimal complaints. Nice, fresh and clean hotel. Mohamed Tea guy in the lobby makes the best tea, super nice and friendly. The breakfast was decent just a bit hard to find space to sit if you come a little late. Me and my friends got a room that didnât satisfy us and we got a new one the day after we checked in. So just be patient and your problems will be solved. Otherwise the pool was pretty packed under our stay at the hotel but they make reeeeeally good pizza and shisha. The gym was nice, had everything you need and more.
Alexander
2 months ago
9.0
The restaurants, pools, service, and facilities were all great. I highly recommend MovenPick. The choice of food for breakfast and dinner was elaborate, meeting all our needs. There is even an adult pool where no children are allowed, and this is a very thoughtful addition to the hotel. The Hotel is a short walk to Avenue M, which has lovely shops, cafes, and restaurants, and a short walk to a large Mall.
Cons: There wasn't anything I didn't like.
Mashal
2 months ago
10.0
Location, Services And STAFF LAHCEN ( super. Guest relation ) and the rest of staff FETTANE, ANAS,ALLAF and AYOUB was providing great services and Lahcen was provided extremely outstanding service which at the end let my vacation Easy and joyful! Weâll go back once we have a chance and I recommend this property for my friends and family.
Cons: The breakfast should provided more English breakfast Tea than the other tea tastes.
yevgeniyab2014
2 months ago
8.0
Najia is good master in the SPA, good massage. Food is normal, but not excellent. Room are ok for business trip. Bed is comfortable.
clairebU5211ZK
2 months ago
10.0
Najia was absolutely amazing can fully recommend, I wish I could have a repeat massage daily- can not recommend enough. The hotel is beautiful and all the staff excellent.
36lexinea
2 months ago
10.0
Nojia The massage was amazing and so relaxing, I could even feel the relaxing effect after the massage. I feel like years worth of joint pain and uncomfortablity was wiped away because of this massage.
brittanydT8189GH
2 months ago
10.0
I attended the spa and received a lovely treatment from Najia. It was very relaxing and she made me feel very comfortable throughout the whole process. The spa is also very relaxing and I would recommend.
Aumar90
2 months ago
10.0
Excellent service surtout de la part de Mr salah Eddine et Mme Hanane. 10/10
377khs
2 months ago
10.0
Movenpick al mamzar is very good experience with great staff. Of mr. Shah, satheesh, azhar and security department mr. Ola
768manpreetm
2 months ago
10.0
Najia did an amazing service by the pool. So attentive, friendly and felt so relaxed after. Must have for your day when spending by the pool. Thank you Najia! Great service! Will be back again
Dreamer732827
2 months ago
6.0
Unfortunately this is not a 5 star hotel, it has the outward appearances of one but when you have experienced the st Regis, Shangri La you realise there is a comparative difference: 5 star is about service and making your guest enjoy the service: Starting with the reception staff. I would recommend that they retrain reception. The checking service needs to be vastly improved. Nobody at the hotel disclosed the third pool, which is a lot quieter and calmer, we stumbled upon this, the hotel spa or any amenties. The best run service is at breakfast with Sami who I believe is a pastry chef, Mouchien and Hassan who served the very outer courtyard of the hotel breakfast area. The waiters there truly understand what service is, they were on the ball, attentive and ran a very organised right ship. This was the only 5 star service. At the secondary main pool, there were no towels and rather than the pool boy simply say give me 5 minutes and I will go and get it, he gave me directions to walk and get our towels: The cleaning of the room. The rooms were cleaned, however where you note the difference is the hotel maid failing to change out the shower gel, leaving the empty bottle there and putting the replacement new bottle by the window. For me this is a personal lesson, go cheap and you will get a cheaper quality of service. Unfortunately I will not be returning to the Mövenpick on my return to Marrakech. I would rather pay the additional money and stay at the Four Seaons.
Climber11469191893
2 months ago
10.0
I visited with my two boys and, as a professional and highly regarded quality manager in my profession, Iâm very picky when it comes to service, food and standards. This hotel not only lived up to my expectations, it actually exceeded them by far. The pool was fantastic, clean and safe for kids, the food (especially breakfast) was superb, and the rooms were spotless and top-notch. The gym was also great, clean and had all the necessary equipment for a gym rat like me. Special thanks to Salah at Reception, who made us feel super welcome from start to finish, and also to the entire team for their outstanding service, keep up the amazing work! Probably the best hotel experience Iâve ever had, and I have been to many other five star hotels with significantly higher price tags.
Adebowale Arinde
2 months ago
9.0
Comfortable and good facilities
MICHAĆ
2 months ago
4.0
Nightmare customer service. Guests (not only me) had to struggle and bring staff to order. Enythink you need from them you must ask 5 times and then proclaim to get what you want like: Bed linen Fresh towels Invoice
954saarr
2 months ago
10.0
Najia was really nice and friendly, she was very welcoming to me and my friend when we arrived at the hotel and made our experience amazing!!!
2 months ago
10.0
Juste excellent
Yacine
2 months ago
10.0
Absolument tout!
Cons: Rien
Nathalie
2 months ago
10.0
Het Movenpick hotel is een en al top. Met name Lahcen Abahri, hij heeft ons enorm welkom geheten maar ook gedurende de reis goed geholpen. De rest van het personeel was ook erg vriendelijk. Het ontbijt was heel uitgebreid, voor iedereen keus. Hygiënische kamer en er is aan elk detail gedacht. Valet parking was ook heel fijn, de auto werd voor ons gehaald wanneer we die nodig hadden. Al met al was ons verblijf top en echt niks op aan te merken.
Cons: Alles was goed!
dragontattoo68
2 months ago
8.0
This is such a beautiful hotel with equally beautiful staff. Breakfast has a large selection to choose from and Hasan was exceptional; attentive, having our juice and water ready when we sat down, always happy and polite, ensuring we were ok. Mouhssine throughout the whole stay helped with the luggage, every time he saw me greeted me nicely. The grounds were immaculate day and night and I looked forward to chocolate hour. Marrakech comes alive after sunset. The hotel is a short walk from shops, restaurants and a mall. There is a mini mart just a 2 min walk from the hotel. Can't wait to come back!
Mohammed Karim
2 months ago
8.0
Victoria
2 months ago
10.0
2 months ago
10.0
Clean and calm. The service was amazing from the day weâve arrived till we left. Thanks to Lahcen Abahri who was very very helpful!
Freny
3 months ago
10.0
This my first time in morrocco and I really enjoyed it , I really Appreciate the service of Lahcen from the guest relations was the best he contact me before I arrive and everything was amazing thank you lahcen Sami and imad in saray It's highly recommend i will to my friends
Cons: Nothing
Aumar90
3 months ago
10.0
Bonjour, excellent séjour, service irréprochable, à recommander. J'ai surtout apprécié le suivi de Mr Lahcen aprÚs mon arrivé, qui était au petit soin
aminaaQ4538VP
3 months ago
10.0
We are family of four visiting Marrakech and feel so lucky to stay in Movenpick Hotel Mansour Eddahbi. Well clean rooms, delicious breakfast, polite helpful staff. Chocolate hour is amazing. Pool is clean with lots of towels, sun beds and umbrellas. Reception and concierge were helpful at night and during the day. Special special thanks to Lycern for helping us with rooms and treating us on upgrading our rooms and on complimentary fruits and chocolates in our rooms. Lycern consistently shows compassion and goes out of his way to support others. Heâs generous with his time and deeply considerate of other peopleâs feelings. Tea guy Muhammad was cheerful and served delicious tea whole day. Hospitality of this hotel is amazing. Great Team All the best guys!!!
74azizaf
3 months ago
2.0
From the very start, this was a terrible experience. Check-in was delayed by two full hours and handled with no professionalism. On top of that, a headboard for the bed that we requested on day one was never delivered, even after five days. Things only got worse. Both myself and my two children became unwell, so I asked for the included breakfast to be sent to our room, as we couldnât walk to the restaurant. Despite explaining this to at least eight different staff members across reception, guest services, housekeeping, and room service, there was zero empathy or care. The only response I got was: âIf you pay, we give you food.â Six hours later, still no food, and not even water. By far the worst Accor hotel I have ever experienced.
Alyaseen
3 months ago
10.0
The stay was amazing cause of the service of lahcen guest relations department, his follow-up top
ZAKARIA
3 months ago
10.0
Nous avons bien Ă©tĂ© pris en charge lors de notre sĂ©jours par lâĂ©quipe de lâhĂŽtel Movenpick, la chambre supĂ©rieur est dâun grand confort. Merci Ă Lahcen pour son accueil et son accompagnement. Nous renouvellerons encore lâexpĂ©rience pour nos prochaine vacances
Mashal
3 months ago
10.0
Every single thing was perfect Lahcen served me beyond my expectations was taking care of every single thing. Definitely will recommend this property for my family and friends
Jane0100
3 months ago
6.0
The entrance and gardens are beautiful and gives much needed shade. There are peacocks roosters chickens a rabbit tortoise and 2 cats in the grounds which was fun. The reception is very slow and often has long queues. The outside bar/food area is again very slow also. The food however is lovely and has a proper pizza oven. The music being played in this area too loud and doesn't suit customers. There are 3 pools. The quiet pool is for adults only. Issue with people reserving their sun beds from very early. There was a need for additional sunbeds as most booked by 10am. I also think that non residents were using pool. There was no checks on pool users and towels freely given to anyone. Our room was with a pool view. Large bathroom comfy bed. Furniture needed replaced eg stained. Breakfast was presented well with enough choice for everyone. However hotel is needing an update re decorating. Taxis available outside hotel for trips. Don't think was worth 5 star value.
Sarah
3 months ago
10.0
Ătablissement au Top , et ce qui fait son charme est vraiment Mr Lachen ABahri qui a Ă©tait du dĂ©but Ă la fin Ă notre Ă©coute , pour toute demande. Vraiment Merci beaucoup , une gentillesse et un professionnalisme que jâai jamais rencontrĂ©e dans un hĂŽtel de Luxe. Une personne qui cherche vraiment Ă ce que votre sĂ©jour ce passe au Top. JâespĂšre vous revoir lâannĂ©e prochaine. In sha allah âșïž
Cons: RAs
Guillaume
3 months ago
10.0
Abderrahim
3 months ago
8.0
Emplacement et petit déjeuner
Cons: Service voiturier trĂšs lent
Muhammad
3 months ago
10.0
Hussain
3 months ago
5.0
Clean quiet
Cons: Ac wasn't great customer service wasn't good took ages to answer the phone.
fahima611
3 months ago
2.0
Very disappointed with movenpik. This hotel has taken ÂŁ330 from me as a deposit damage waiver during check in. During check out I was informed this would be refunded within 48 hours, they have failed to do so and are not replying to any emails. They have responded once to say please contact your bank. I am having to pursue through the bank by disputing the transaction. Very poor practice and deliberate attempts to ignore paying me back as I'm back in the UK and can only contact them by email. Be careful. Not surprised as it took them more than 1 hour to check us in.
Nassim
3 months ago
10.0
Nous avons passĂ© un excellent sĂ©jour au Mövenpick Marrakech. LâhĂŽtel est idĂ©al aussi bien pour les familles que pour les couples ou mĂȘme les groupes dâamis, il y a vraiment de quoi plaire Ă tout le monde. La propretĂ© des chambres est impeccable, le service est irrĂ©prochable et la piscine trĂšs agrĂ©able. Nos enfants ont particuliĂšrement adorĂ© le Kids Club, qui propose Ă©normĂ©ment dâactivitĂ©s variĂ©es et adaptĂ©es Ă tous les Ăąges : un vrai plus qui a rendu notre sĂ©jour encore plus agrĂ©able. Nous tenons Ă©galement Ă adresser une mention spĂ©ciale Ă ABAHRI Lahcen, superviseur relations clients, qui a Ă©tĂ© exceptionnel avec nous : accueillant, Ă lâĂ©coute, toujours disponible et vraiment soucieux de notre confort tout au long du sĂ©jour. Le petit-dĂ©jeuner est variĂ© et de trĂšs bonne qualitĂ©, et nous avons aussi eu lâoccasion de dĂźner au restaurant de lâhĂŽtel oĂč nous nous sommes rĂ©galĂ©s. Autre point positif : les personnes en charge des serviettes autour de la piscine, toujours souriantes et disponibles. Enfin, la localisation de lâhĂŽtel est idĂ©ale : proche de tout, ce qui facilite vraiment les dĂ©placements Ă Marrakech.
Jordan
3 months ago
7.0
Le personnel / la propreté Merci Lahcen Abahri et ses collÚgues. Merci au Manager également.
Cons: Pas de climatisation convenable malgré la chaleur
Essam
3 months ago
10.0
Le meilleure hĂŽtel de Marrakech avec le meilleure personnel!!! Rien ne sert dâaller ailleurs câest au movenpick que sa se passe!!! Merci beaucoup Ă MR Lahcen qui a embellie notre sĂ©jour avec plein de petite intention dans notre chambre et surtout trĂšs rĂ©actif pour les moindres demande! Vraiment merci beaucoup pour tout vous venez de gagner un nouveau client â€ïžđđœ
Rabie
3 months ago
10.0
Azra
3 months ago
4.0
Awful service. The television remote is non existent, meaning the TV screen remains on always, even during the night. Wires hidden in the wall so I wasn't able to locate the on/off button.Despite asking many times, and even to management for the remote, they keep telling me how right I am and how they'll fix it immediately. Yet after 5nts it's still not sorted. Ridiculous service, absolutely appalled our sleep has been ruined because they cannot keep to their promises for such a simple issue. Worst management I've seen.
Nabil
3 months ago
10.0
TrĂšs propre
Cons: La piscine
Essam
3 months ago
10.0
Jâai absolument tout aimĂ© dans lâhĂŽtel, de lâaccueil jusquâĂ la chambre les infrastructures le petit dĂ©jeuner la rĂ©activitĂ© du stage la gentillesse du personnel la qualitĂ© de la literie la propretĂ© et surtout, mention spĂ©cial pour Mr Lahcen qui nous a embelli notre sĂ©jour au sein de lâhĂŽtel! Je vous le conseil ABSOLUMENT pour tout sĂ©jour Ă Marrakech quâil soit de courte ou longue durĂ©e! On reviendra Ă coup sĂ»r â€ïž
Cons: Absolument rien!
Yousra
3 months ago
7.0
Salim
3 months ago
9.0
Excellent séjour, merci beaucoup à Oumaima pour le service irréprochable.
Arif
3 months ago
6.0
Comfort and location.
Cons: The guy in the reception in the night was very rude and non professional. Thie hotel is good and staff and service are bad.
864sarahe
3 months ago
8.0
Iâm really torn with this hotel. When you first walk in, it is stunning. The lobby and reception area are beautiful as is the entire outdoor complex. Walking to your room at any time of the day is a delight because of the plants and trees and fountains. At night itâs even prettier because itâs lit up however, the complex overall needs a good facelift and clean. Within the rooms, the carpets are heavily stained and the edging is falling apart and rotting away. The doors are dirty and everything just feels like it needs a good upgrade. Our bedroom was an incredible size with a very comfy bed, plenty of bottled water daily and I loved the little balcony overlooking all the palm trees with peacocks roaming around. The bathroom was enormous as is the first all in shower with great water pressure. The service varies. When you are eating and drinking in any restaurant or bar, they are very attentive and will do anything for you as do the cleaning staff however, the reception area while friendly seemed a bit disorganised. Upon checking in I found dried poo all over the toilet shower head so I asked for this to be cleaned. No one came and so I had to ask one of the maids to do it a day later. At check in I wasnât really provided any information on the hotel in particular the breakfast and dinner is prepaid for. I had to find this out for myself however every day the timings seemed to change. One person would say the pool bar opened at 12 but when you got there it wouldnât open until 1. Dinner was sometimes at 7 or 7:30. I loved this hotel for so many reasons but feel itâs not quite where it should be.
aprilaT4530AP
3 months ago
6.0
We recently stayed at the Mövenpick Marrakech and, unfortunately, my experience did not meet my expectations. Pros: Early check-in was kindly allowed, which I appreciated. The reception area is air-conditioned and comfortable. The location is convenient close to Menara Mall, taxi distance to the square, and near some upscale shopping areas. Cons: The staff were generally unfriendly and unhelpful, particularly at reception unless you rip them first. The hotel does not seem to regulate guest behavior. The pool area was overcrowded, towels were often left on the floor, and the atmosphere felt chaotic. The property appeared short-staffed, which affected service quality throughout. Rooms are small for the price, and definitely not up to what you would expect from a 5-star hotelâcloser to 3 or 4 stars at best. Cleanliness was lacking: lights were dusty, and bathrooms did not even have proper exhaust systems. Breakfast was disorganized and unpleasant. There werenât enough seats, food stations were chaotic, and some guests hoarded food with no regulation from staff. The much-advertised âchocolate hourâ was disappointingâmore like a âchocolate minute.â Guests were not encouraged to try different chocolates, the chef strictly limited portionsto two chocolates per person, and seemed to selectively enforce rules, which created an uncomfortable experience. Overall, while the hotel has a good location and some potential, the poor service, lack of organization, and subpar facilities made the stay disappointing. I would not consider it a true 5-star experience.
3 months ago
10.0
Le monsieur de la relation publique est trĂšs professionnel par contre jâai pas aimĂ© la façon des rĂ©ceptionnistes
Cons: Les réceptionnistes ne sont pas professionnel
Laura
3 months ago
10.0
Jâai passĂ© un excellent sĂ©jour au movenpick Marrakech grĂące au professionnalisme de Lahcen du service relation clientĂšle vraiment au top toujours Ă lâĂ©coute
Cons: RAS
Nasr-Eddine
3 months ago
10.0
Hele vriendelijke personeel, vooral Lahcen. Lahcen heeft mij met alles geholpen wat ik hem vroeg. Super gozer! Puur voor hem ga ik terugkomen in dit hotel. Lahcen je bent een topper.
Cons: Geen Netflix op tv.. :(
Mashref
3 months ago
10.0
Abdul
3 months ago
5.0
Cons: Staff at check in not helpful. Whilst checking in the staff stopped serving me and when to serve other guests. Asked if we could get some water and was told to go to the bar. The bar was closed. Never have I been to a 5 star hotel that did not give any welcome drinks especially in the heat at Morocco. Once all checked in the staff did not tell us where our room was. There are 5 buildings at the hotel and we was left searching for ourself . Took us 15 minutes and talking with 2 other staff members to find our room (plus 45 mins to check in). When we got in the room there was a funny smell from the room. Overall not happy with the check in process.
Nasr-Eddine
3 months ago
10.0
Vriendelijk persoon, goede ligging en lekker ontbijt. Ps beste host die ik ooit gehad heb in een hotel Lahcen. Wauw ik kom hem met alles berichten, ijsblokjes, reserveringen restaurants, taxi bestellen alles regelt hij. Lahcen je bent een topper!
Cons: Geen Netflix.. op tv
Ihab
3 months ago
8.0
Ihab
3 months ago
9.0
Pioneer56917303172
3 months ago
2.0
Checked in at 22.00, the air conditioning hasn't been functioning properly. Called Guest Services , been 30 minutes no one has arrived. Tried WhatsApp, no luck at all.. appaling service. No one has bothered to even check. No answer from guest service, concierge
lucyanes2025
3 months ago
10.0
Best experience!Best hotel! A big thank you to LAILA, the Concierge Head who did help us and made us very welcome from the minute we checked in. Very professional lady. Made our stay and my birthday special. ALL HOTEL STAFF doing a great job. Also big thank you to Chayma in reception with our check out.
Mohammad
3 months ago
8.0
Air conditioning was bad overnight
Laura
3 months ago
10.0
Un séjour au top Grùce à Lahcen supervisor relation client
Cons: RAS
Zenab
3 months ago
9.0
Fabian
3 months ago
9.0
We had a great welcome and great support. Lahcen was very friendly and made sure that we had everything we needed and made sure our room was close to the kids pool. I appreciate you Lahcen
SARA
3 months ago
10.0
Personnel aux petits soins, trÚs gentils, attentionnés, toujours trÚs polis et souriants. Service de haut standing.
Cons: La piscine pour adultes est toujours occupĂ©e par des personnes qui laissent leur serviette toute la journĂ©e pour se « rĂ©server » des transats sans vraiment y ĂȘtre. Ce nâest pas juste pour les autres qui ne trouvent pas de place. LâhĂŽtel devrait restreindre ce genre de comportements et expliquer Ă leurs clients que sâils partent plusieurs heures, le transat est libre pour dâautres personnes.
Aziza
3 months ago
10.0
Jâai passĂ© 5 jours formidables dans cet hĂŽtel. Lâaccueil est chaleureux, les chambres sont impeccables et le service est irrĂ©prochable. Mention spĂ©ciale Ă Lhassen, le responsable clientĂšle, pour son professionnalisme, sa disponibilitĂ© et son sourire constant : il a rendu mon sĂ©jour encore plus agrĂ©able. Merci Ă toute lâĂ©quipe pour cette belle expĂ©rience, je reviendrai avec plaisir !
Cons: RAS ( grĂące Ă lahcen la star)
rihame
3 months ago
7.0
javier
3 months ago
9.0
Excellent accueil, merci à Hanane, choix de la chambre avec 2 options. Flexibilité. La piscine et le service y est top. Excellente salle de sport, coach pertinent. Le buffet du petit déjeuner exquis et le serveur de thé, sourire et touche indispensable. J'oubliais les paons dans le jardin, une touche incroyable.
Cons: Le petit dĂ©jeuner peut parfois ĂȘtre pris d'assaut, arrivez idĂ©alement avant 9h. Idem pour les chaises longues au bord de la piscine, elles sont trĂšs vite toutes rĂ©servĂ©es mais les pisciniers sont super efficaces pour trouver des solutions.
Hicham
3 months ago
10.0
Jâai beaucoup apprĂ©ciĂ© le cadre, mais ce qui mâa le plus marquĂ©, câest le professionnalisme de lâĂ©quipe, en particulier celui de Lahcen Abahri, Guest Relations, qui mâa contactĂ© avant mon arrivĂ©e et a veillĂ© Ă ce que tout se dĂ©roule facilement tout au long de mon sĂ©jour.
442amnai
3 months ago
10.0
In Housekeeping Mr Iqbal Noor , Mr Haris n Mr Basit such an amazing and helpful Personalities.They all are RockStarâșïžâșïž
philippe
3 months ago
10.0
Un service exceptionnel ! Dans tout lâhĂŽtel, je retiens un seul nom : Lahcen Abahri. Je nâai jamais rencontrĂ© quelquâun dâaussi professionnel, attentionnĂ© et aux petits soins. Du premier contact jusquâau sĂ©jour, il anticipe chaque dĂ©tail pour rendre lâexpĂ©rience parfaite. Un exemple rare de service client qui mĂ©rite dâĂȘtre saluĂ© ! "Lahcen est tout simplement exceptionnel ! Sa gentillesse, son professionnalisme et ses attentions font toute la diffĂ©rence. Le meilleur du Mövenpick !"
ZAKARIA
3 months ago
10.0
Nous avons passĂ© un agrĂ©able sĂ©jour au Movenpick Marrakech, tout câest bien passĂ©, la localisation de lâhĂŽtel est proche de toute commoditĂ©, nos enfants sont entre de bonne main au kids club oĂč ils propose de super activitĂ© pour les enfants Ă partir dâun an. Mention spĂ©cial Ă Lahcen qui a fait preuve dâun trĂšs grand professionnalisme et Ă toujours su rĂ©pondre Ă nos diffĂ©rentes demandes et attentes.
136waleedf
3 months ago
10.0
We are currently on our second day at Mövenpick Marrakech and have been impressed from the very start. Salah at reception has been outstanding â he kindly arranged for us to check in earlier than the usual time and has been extremely helpful in addressing any questions or requests weâve had. His professionalism and warm manner have made our stay even more enjoyable. Mariyum has also been so kind and welcoming, always greeting us with a smile and making sure we feel comfortable. The hotel is beautiful, with great facilities and a relaxing atmosphere. So far, our experience has been excellent, and weâre looking forward to the rest of our stay!
Mehdi
3 months ago
10.0
Great place to stay at ! Client relations are great they make sure everything is perfect for you, a special thanks to Lahcen Abahri đ
Nabil
3 months ago
10.0
Nabil
3 months ago
10.0
Philippe-Alexandre
3 months ago
8.0
Le design des parties communes intérieures et extérieures, le buffet petit déjeuner, la gentillesse du personnel, la taille des chambres standards, la qualité de la literie
Cons: Odeur dâĂ©gout dans la salle de bain (Ă©vacuation dâeau de la douche), lenteur du service, des produits non disponibles de la carte du bar
Laurent
3 months ago
10.0
Merci Ă Lahcen et Ă toute lâentreprise qui a Ă©tĂ© aux petits soins.
Sonia
3 months ago
9.0
Great location, lovely design/art.
talhah346
3 months ago
6.0
Naima and Sami were very friendly people who helped us on our first day at hotel. These are very nice people. Nice atmosphere friendly.
Yilmaz
3 months ago
9.0
Top Hotel mit top Lage, essen und pool ist super. Mitarbeiter höfflich und nett
P4766YImohamedm
3 months ago
10.0
No hiccups at all. When I left in a rush, Jaber and saida ensured our room was taken care of after checkâout and that we could store luggage effortlessly
amal
3 months ago
10.0
Concernant la chambre â numĂ©ro 7002 Un sĂ©jour inoubliable, sublimĂ© par un accueil exceptionnel Notre sĂ©jour a Ă©tĂ© inoubliable, rendu encore plus agrĂ©able grĂące Ă lâaccueil chaleureux, la disponibilitĂ© constante et le grand professionnalisme de M. Lahcen, du service relation clientĂšle. Son attention, sa gentillesse et son souci du dĂ©tail ont vĂ©ritablement marquĂ© lâensemble de notre expĂ©rience. GrĂące Ă lui, chaque moment passĂ© sur place a Ă©tĂ© empreint de sĂ©rĂ©nitĂ©, de confort et de bien-ĂȘtre. Son sourire et sa bienveillance font toute la diffĂ©rence. Nous souhaitons Ă©galement adresser nos sincĂšres remerciements aux femmes de chambre pour leur discrĂ©tion, leur efficacitĂ© et leur gentillesse, ainsi quâau voiturier, toujours disponible, courtois et professionnel. Câest grĂące Ă lâengagement et Ă la qualitĂ© de service de chacun de vos collaborateurs que notre sĂ©jour restera gravĂ© dans nos mĂ©moires. Vous formez une Ă©quipe remarquable. Sans oublier le petit-dĂ©jeuner royal, variĂ©, savoureux et servi avec le plus grand soin â un vrai moment de plaisir chaque matin. Encore un immense merci Ă toute lâĂ©quipe. Au plaisir de revenir trĂšs bientĂŽt !
Matthew
3 months ago
9.0
The staff were superb. Our liaison was Nadia, and she was excellent. She contacted us before arrival and accommodated our needs without hesitation. The gym is exceptional and better than most private gyms. The breakfast is amazing.
Cons: The sauna and steamroom come at an additional cost, which was disappointing. We did not get to avail of these facilities due to the costs involved. The television quality and channel selection are poor and not even worth switching on.
JUNE TANG
3 months ago
9.0
The hotel is large, beautiful and clean. The staff is friendly and enthusiastic in supporting customers. Great breakfast
Cons: I feel bothered by staff asking for hotel reviews on platforms
alliedlettings
3 months ago
10.0
Excellent stay at the conveniently situated Movenpick Mansour Anazing hospitality from Lahcen who endured our stay was perfect Yassine and Salma were superbly attentive during breakfast anticipating our requirements and fulfilling our requests Must stay again soon
Beshr
3 months ago
10.0
ۧÙÙ ŰŽÙ۱ۧ ÙÙŰ„ŰźÙŰ© ۧÙÙŰ±Ű§Ù . ÙŰŰłÙ ÙۧÙÙŰš ÙۏۧŰȘ ÙŰ§Ù ŰȘŰčŰ§Ù Ù ŰŹŰŻŰ§ ۱ۧÙÙ
Zenia
3 months ago
10.0
HASSAN
3 months ago
10.0
Emeline
3 months ago
10.0
Nous avons eu la chance de sĂ©journer dans une suite sublime avec vue sur la piscine du spa. La chambre Ă©tait toujours impeccable, grĂące Ă Najat, la gouvernante, et Ă Nawal, toutes deux adorables, bienveillantes et dâun grand professionnalisme. Le cadre est tout simplement enchanteur : des jardins somptueux, entretenus avec soin par les jardiniers, un grand bravo Ă eux !!!des chats, des lapins, et mĂȘme des paons majestueux avec leurs bĂ©bĂ©s qui se promĂšnent librement. Câest rare de voir un lieu aussi apaisant. Le buffet du petit dĂ©jeuner est exceptionnel : jus frais, viennoiseries, msemen faits minute⊠un vrai sans-faute. Merci Ă Sami et son Ă©quipe, ainsi quâĂ Fatima, qui prĂ©pare les msemen avec le sourire et incroyablement gentille ! Le buffet du soir est Ă©galement excellent, trĂšs variĂ© et savoureux.(une Ă©quipe au top, Ă©galement le soir) Et surtout, nous voulons insister sur la qualitĂ© humaine exceptionnelle de certaines personnes de lâĂ©quipe : Un IMMENSE IMMENSE IMMENSE merci Ă Yassine et Touhaf, prĂ©sents au petit dĂ©jeuner et au restaurant de la piscine, pour leur gentillesse rare, leur disponibilitĂ© constante et leur sourire sincĂšre. Vraiment merci pour tout !!!!!!!!!!!! Merci aussi Ă Amine du petit dĂ©jeuner et Bahija, adorables et attentionnĂ©s, toujours lĂ pour nous avec bienveillance, ainsi que le jeune Amine qui est stagiaire avec acadĂ©mie movenpick. Franchement, des personnes comme ça, on en croise trĂšs rarement, et pourtant nous avons sĂ©journĂ© dans de nombreux hĂŽtels dans diffĂ©rents pays. Ils ont vraiment ajoutĂ© quelque chose de spĂ©cial Ă notre sĂ©jour, un supplĂ©ment dâĂąme, de chaleur humaine, et cela a fait toute la. nous garderons un souvenir incroyable de ce sĂ©jour, en grande partie grĂące aux personnes exceptionnelles que nous avons rencontrĂ©es. Merci Ă toutes et tous, et Ă trĂšs vite, on reviendra avec grand plaisir !
Cons: đš Petit bĂ©mol Ă noter : tout semble parfait⊠sauf le check-in, un peu froid : la personne qui nous a accueillies nâĂ©tait pas du tout souriante, ce qui a lĂ©gĂšrement terni le dĂ©but de notre expĂ©rience. la piscine du spa, pourtant rĂ©servĂ©e aux adultes, est magnifique mais semble laissĂ©e un peu Ă lâabandon : rien nâest rangĂ©, personne pour le service, impossible de commander quoi que ce soit. Câest vraiment dommage, car câest justement le lieu oĂč les clients consomment beaucoup, et qui mĂ©riterait plus dâattention. Le tour et les abords de la piscine sont extrĂȘmement glissants. Quelques travaux seraient Ă©galement Ă prĂ©voir dans la chambre en raison de lâusure. A part ça la piscine est incroyable, du calme, du calme, et un cadre agrĂ©able !
3 months ago
9.0
Tout Ă©tait bien personnel aimable et surtout M lahcen
Ejaz
3 months ago
10.0
10/10
Vanessa
3 months ago
6.0
Tout le personnel est vraiment adorable et au petit soin ! Heureusement car câest ce qui relĂšve le niveau de lâĂ©tablissement. Merci particuliĂšrement Ă Yassine qui sâest occupĂ© de nous Ă tous les petits dĂ©jeuner et qui Ă©tait vraiment trĂšs avenant. LâhĂŽtel est trĂšs bien situĂ© et proche de tout. Petit dĂ©jeuner avec du choix, donc trĂšs apprĂ©ciable.
Cons: La piscine a dĂ©truit le maillot de bain de ma fille que nous avons dĂ» jeter dâailleurs les cheveux de deux filles aux mĂšches blondes sont devenus verts, je pense que câest dĂ» Ă la quantitĂ© de chlore utilisĂ©e. Les chambres et les locaux ont besoin dâun vrai rafraichissement car câest vieillissant et pas mal de chose abĂźmĂ©e. Le deuxiĂšme jour ma fille a utilisĂ© le sĂšche cheveux et il y a une flamme qui a jailli, elle a paniquĂ© et a mis de lâeau au lieu de mâappeler ce qui aurait pu ĂȘtre super dangereux. Nous avons signalĂ© le problĂšme et il nâa jamais Ă©tĂ© remplacĂ© (nous nâavons pas relancĂ© car au vu de lâincident nous nâallions clairement pas retenter une utilisation). Toutes les choses que nous nâavons pas apprĂ©ciĂ© nâavait rien Ă voir avec le personnel de lâhĂŽtel mais bien avec les infrastructures en elle mĂȘme qui Ă©tait en dessous de ce que jâattendais de la part dâun 5 Ă©toiles
max
4 months ago
9.0
Mohammed
4 months ago
10.0
it was a nice stay i would like to mention Lahcen ABABRI guest relations for his followup and service , aboubaker
Cons: RAS
Mohamed Moufdi
4 months ago
10.0
29sapnac
4 months ago
10.0
Najia a lovely lady x wonderful massage x so polite x felt so relaxed x done a lovely massage x so needed it x thank you Najia x beautiful hotel x the staff are so polite and very helpful x very welcoming x
svw18
4 months ago
10.0
Najia was amazing! So kind and an excellent massuse! The spa is beautiful and clean with professional beauty treatments. Me and my friends really enjoyed ourselves. Madame Amal was also wonderful. Thank you very much!
Linda
4 months ago
10.0
Nous avons tout apprécié et particuliÚrement Mr Lahcen qui nous a pris en charge , nous a tout expliqué et était toujours trÚs aimable et disponible .
Jaafar
4 months ago
5.0
les clims catastrophique dans les chambres pas vraiment au top , mĂȘme nous sommes changer 3 chambres . l arriver a l hĂŽtel au rĂ©ceptions ont me demander l acte de mariage je suis rester a l extĂ©rieur pendant une heur pour attendre la solutions .
yankoubou
4 months ago
8.0
yankoubou
4 months ago
8.0
corneliant
4 months ago
10.0
After accommodation from atlas trek experience we stay in this place tw nights Everything was perfect the rooms the service was excellent the breakfast was king for us we really enjoyed our stay thank you
Vildan
4 months ago
10.0
ĂalıĆanlar yardımcıydı, temiz, oda geniĆliÄi iyi
Cons: Tuvalet kaÄıdı kalitesi kötĂŒ, karton poĆetleri yok
Safaa
4 months ago
10.0
I spend a really nice holiday, lahcen abahri from the guest relations supervisor the best service
Cons: everything it was professional amazing but you have to have had like a charger outlet for the computer laptop or a phone. Itâs like USB or type C of outlet.
amyrav2025
4 months ago
10.0
Najia she is verry good and sweet. It was a verry good massage and not verry dificult to do. You should try it as wel. She is verry good at the massage at the foot
Yasmin
4 months ago
10.0
Lahcen Abahri was very helpful from the very beginning. He reached out the day before and made sure we felt in good hands till we came up until we left. Service very much above average
Cons: Everything by especially the staff and as mentioned above Lahcen was my favourite, even though everyone was so nice
Koyuncu
4 months ago
6.0
Tesis genel olarak gĂŒzel
Cons: Odaların temizliÄi çok kötĂŒydĂŒ. Sinek ve karınca problemi var
740asmaer
4 months ago
10.0
Great massage from Najia! The whole atmosphere was quite great and the pool was quite clean! Recommend the super relaxing massage for anyone coming by!
Departure48935983612
4 months ago
10.0
Great hotel - Relaxed atmosphere with lots of pools and activities. Excellent location, very central. Great breakfast selection. A special thank you to Naima at the restaurant who went the extra mile for us every morning. Thank you! We look forward to our next trip here â€ïž
gloriaaQ3942CF
4 months ago
10.0
Najia made my stay very enjoyable, she has magic hands. The massage was very relaxing!!! The food here was amazing. very underrated hotel!
Destination569262
4 months ago
10.0
We spent a week here in july25. The hotel is excellent. I really cannot fault anything. We arrived at 12 and they arranged an early check in for us at 1pm and also gave us an extended check out due to a night flight. The hotel grounds are well kept, the pools are warm and inviting and the breakfast is very good. We used both restaurants by the pool and the food/service was top quality. Been to Marrakech multiple times and will be returning here, and have also recommended to two multiple people who have now booked
dolisi
4 months ago
10.0
Amazing place to stay. Breakfast was amazing and the hospitality made me feel so welcomed. Love how the chefs always check and ask us if everythingâs okay, especially Chef Sami. Room was perfect and the pool was so amazing. Shisha by the pool was a great way to end the day. Amazing time here, will definitely be back.
Mariam
4 months ago
9.0
Keltoum
4 months ago
4.0
Christian
4 months ago
9.0
393kemij
4 months ago
10.0
Friendly service by Najia, she gave me a foot massage which was so needed. She was all smiles as she gave the service, made us feel welcome.
Christian
4 months ago
6.0
Lâemplacement et le personnel
Cons: Les matelas de la piscine pour adultes peu nombreux le mobilier un peu cheap . Le buffet du soir Ă©tait trĂšs moyen voire mauvais.
manale479
4 months ago
10.0
Najia is very professional at her job She did great massage for me at the pool Totally in expected great experience Loved it so much Thanks to madam Amal the spa manager Najia told me about the great services provided at the spa
Samira
4 months ago
10.0
Nameless
4 months ago
10.0
Mon expérience au Mövenpick Marrakech a été tout simplement parfaite, en grande partie grùce à Lahcen du service clientÚle, Toujours aux petits soins, avec un accueil chaleureux et un suivi irréprochable tout au long de mon séjour, Grùce à lui, je me suis senti vraiment pris en charge et écouté, Je recommande vivement le Mövenpick
John
4 months ago
9.0
Catherine
4 months ago
10.0
Excellent rapport qualité prix, tres bel établissement
Hassan
4 months ago
8.0
ۧÙŰ„ÙŰ§Ù Ű© ÙۧÙŰȘ ŰŹÙŰŻŰ© ÙۧÙŰŁÙ۷ۧ۱ Ù ÙÙŰč ÙÙ Ù ÙŰČ đ ÙŰźŰŻÙ Ű© Ù Ù ŰȘۧŰČŰ© Ù Ù ÙÙ Ű§ÙŰčŰ§Ù ÙÙÙ ŰšŰ§ÙÙ Ű·ŰčÙ ÙۧÙÙÙŰŻÙ Ù Ù ÙŰžÙÙ Ű§Ùۧ۳ŰȘÙŰšŰ§Ù ÙŰ°ÙÙ Ù۳۱ŰčŰ© ŰȘ۳ۏÙÙ Ű§ÙŰŻŰźÙÙ ÙۧÙ۟۱ÙŰŹ ÙŰŁÙŰ¶Ű§Ù ÙŰŻÙÙÙ Ű§Ù۶ÙۧÙŰ© ۧÙÙ Űș۱ۚÙŰ© ۧÙ۱ۧۊŰčŰ© ÙŰąŰȘŰ§Ù Ù Ù ÙŰČ ŰŹŰŻŰ§Ù đ
Cons: ۣ۫ۧ۫ ÙŰŻÙÙ ÙŰŰȘۧۏ Ű„ÙÙ ŰȘŰŹŰŻÙŰŻ ÙŰŁÙŰ¶Ű§Ù Ù ŰłŰ§ŰŰ© ۧÙێ۱ÙŰ© Ű”ŰșÙ۱۩ ŰŹŰŻŰ§Ù ÙÙ ŰșŰ·Ù ŰšŰłŰčÙ Ű§ÙÙŰźÙÙ ÙۧÙŰȘÙÙÙÙ Ű¶ŰčÙÙ ŰŹŰŻŰ§Ù
Adil
4 months ago
8.0
Special thanks to Nadia for her hospitality
Irene
4 months ago
10.0
Het personeel was zo lief ze lieten je een prinses voelen .. heerlijk . Lahcen you should be the big boss
Cons: Niks
asma
4 months ago
10.0
le personnel tres a l ecoute. Reactif et tres professionnel . Merci a Lahcen au top . et merci au chef cuisinier Samir
Ali
4 months ago
8.0
ÙŰ§Ù Ű§ÙÙÙŰŻÙ ŰŹÙŰŻ ۏۯۧ Ù Ű§ÙÙ ÙŰžÙÙÙ ŰŹÙ ÙŰčۧ ŰșۧÙŰ© ÙÙ Ű§Ù۱ÙŰčŰ© Ù Ű§ŰźŰ” ۚۧÙŰ°Ù۱ ۧÙŰłÙŰŻŰ© ÙۧۯÙŰ© Ù Ű§ÙŰłÙŰŻ ۔ۧÙŰ
Cons: ŰčÙŰŻ ۧÙۧŰȘŰ”Ű§Ù ŰšŰ§Ùۧ۳ŰȘÙŰšŰ§Ù Ù Ù Ű§ÙŰș۱ÙŰ© Ùۧ۟ۯ ÙÙŰȘ Ű·ÙÙÙ Ù۱ۯ Ù ÙŰ°ÙÙ Ùۧ ÙÙÙÙ Ù ŰšŰȘÙŰžÙÙ Ű§ÙŰș۱ÙŰ© ۚێÙÙ ÙÙÙ Ù Ű±ÙŰȘÙÙÙ Ù Ù Ű§Ù۶۱ÙŰ±Ù Ű§ÙۧŰȘŰ”Ű§Ù ŰšÙÙÙ ÙÙÙ ÙÙÙÙ Ù ŰšŰȘÙŰžÙÙ Ű§ÙŰș۱ÙŰ©
Mohammed
4 months ago
10.0
ۧÙŰ¶Ù ŰŽÙ ÙŰ§Ù Ű§Ùۧ۳ŰȘÙŰšŰ§Ù Ű§ÙŰۧ۱ ÙۧÙŰŽŰ±Ű Ű§ÙÙۧÙÙ ÙۧÙÙۧÙÙ Ù Ù Lahcen Ù Ű±Ű© Ù ŰȘŰčۧÙÙ ÙÙŰ·ÙÙ Ű§ÙÙÙ ÙŰłŰčŰŻÙ âŰŹÙŰČ ÙÙۧ ۧÙÙ ÙŰ§Ù ŰšŰŁŰŹÙ Ù Ű”Ù۱۩ ۧÙÙÙ ÙŰŽŰȘŰșÙ ÙÙGuest Relations
Cons: Ù ÙŰžÙÙÙ Ű§Ùkids club ÙÙ Ű·ŰčÙ mff Ù Ű§ ÙۧÙÙۧ Ù ŰŰȘ۱ÙÙÙ not professional
Helga
4 months ago
10.0
Amazing customer service and aesthetics of hotel 10/10
Mohammed Ahad
4 months ago
10.0
The location was perfect â even though I had a car, everything I needed was conveniently nearby. The hotel was clean and well-equipped with all the essentials. The staff were exceptional, always friendly and quick to assist with any requests. Any minor issues we encountered were resolved promptly and professionally. A special thanks to the hotel manager, Aboubakr, who went above and beyond to ensure our comfort, and to Nawal, the cleaner, who was equally outstanding.
cecily
4 months ago
10.0
The place itself is gorgeous, a haven away from the city but close enough to all the major sites.
Julien
4 months ago
9.0
Lâaccueil, le personnel , lâemplacement
Cons: RAS
Adam
4 months ago
8.0
Helene
4 months ago
9.0
Ătablissement trĂšs bien situĂ©. TrĂšs agrĂ©able et bien Ă©quipĂ©. Chambre spacieuse. Le personnel Ă©tait extrĂȘmement accueillant, toujours souriant et disponible. ParticuliĂšrement Salah Ă lâaccueil ainsi que dans les restaurants et bar. La salle de sport est Ă©galement trĂšs bien Ă©quipĂ©e avec prĂ©sence dâun coach.
James
4 months ago
4.0
Dorcas
4 months ago
10.0
Honestly, this was a phenomenal stay, the hospitality of the staff was exceptional. The rooms were well furnished, there were so many additional touches, adult only pool, wellness centre and the gym which had a coach. The breakfast had an extensive range.
Cons: none applicable
Thoraya
4 months ago
10.0
Brian
4 months ago
2.0
Ontbijt
Cons: Hotel is vies, publieke ruimte en de kamers. Vlekken in bekleding, stofnesten in de luchtschachten, vies tapijt. Kamers hebben een slecht centraal airco systeem, oftwel warme kamers. Dit is GEEN 5 sterren, er zijn veel 4 sterren hotels in de buurt die vele malen beter zijn. Op zijn minst koel en schoon.
Duan Ying
4 months ago
9.0
Ibtissam
4 months ago
10.0
Hamad
4 months ago
10.0
Ali
4 months ago
8.0
ÙÙ ŰŽÙŰĄ ÙŰ§Ù ÙÙ Ű§ÙÙ ÙŰ§Ù Ű±Ű§ŰŠŰč
Cons: ŰčÙŰŻ ۧÙۧŰȘŰ”Ű§Ù ŰšŰ§Ùۧ۳ŰȘÙŰšŰ§Ù ÙÙ ŰšŰč۶ ۧÙۧŰÙŰ§Ù Ùۧ ÙÙŰŹŰŻ ۱ۯ Ű„ÙÙ ŰŁÙ ŰȘÙ۱۱ ۧÙۧŰȘŰ”Ű§Ù Ű§Ù۫۱ Ù Ù Ù Ű±Ű© Ù ÙŰ°ÙÙ ÙÙŰŹŰŻ ŰȘۧ۟Ù۱ ÙÙ ŰȘÙŰšÙŰ© ۧÙŰ·ÙۚۧŰȘ
Creatini
4 months ago
4.0
4 months ago
1.0
Nothing it was absolutely awful
Cons: The main thing was AA in the middle of a slaughter house there was meat chopping everywhere and you canât park your car near 20 minutes. Walk from the taxi to the hotel with your luggage and it stank rats cats anything you can think of they were it is the most awful place. I would not even recommend it to an enemy. Cannot believe Booking.com has given such high rating did not expect that from Booking.com as we booked from Booking.com in the past but we were shocked that Rait is high on a property like this. Donât know whether they have come and visit or property
deed125
4 months ago
10.0
Very happy with roqia and Jamal and nouhaila excellent service highly recommend and will be back very soon they are lovely ladies
N3042UZlaurenp
4 months ago
10.0
We stayed at the Mövenpick in Marrakesh and couldnât fault it. The rooms were lovely, clean and spacious. The staff were all fantastic and really went above and beyond to make our stay memorable. Oumnia was always so friendly and welcoming when greeting us at breakfast. Our 1 year old utterly adored Mosaab and would love sitting next to him and watch him making tea. All the staff around the pool were brilliant too and couldnât do enough for us. Weâd highly recommend and would love to come back again soon
Marie
4 months ago
10.0
Tout est parfait. Super petit déjeuner, belle piscine, personnel discret et agréable. Mention spéciale pour Nadia qui nous a accueillis avec le sourire et professionnalisme.
Cons: Rien
Octav Adrian
4 months ago
10.0
Mustapha
4 months ago
8.0
Ihab
4 months ago
8.0
The stuff was very good and friendly
Cons: The pool very clean
Danielle
4 months ago
6.0
The movenpick was ok. Beautiful communal grounds with subpar rooms. My room was advertised as a room with a garden view and ended up with a room facing the back of the adjoining hotel. (We checked in around 11 hoping for an early check in which unfortunately they were unable to provide⊠which i realize is a request and not the hotels obligation) After almost 24 hrs traveling we honestly just wanted to shower and relax so we didnât ask for a room change). The AC could have definitely been cooler and in room fridge never went above lukewarm. The pool was closed daily at sunset which was disappointing considering the summer weather in Marrakesh. Free breakfast, tea and chocolate hour were great. No entertainment or amenities provided. had to call down to room service or stop at the bar for ice which can be a huge inconvenience. They have a free gym but yoga is an add on. Movenpick was in a good location. next to M ave. and Manera mall and just a short taxi ride from the Medina. However with so many hotels in the area to chose from I dont think Movenpick is anything special.
yatzie
4 months ago
10.0
Fantastic experience at the Movenpick.. Breakfast was simply stunning. Sammi & his Team were amazing and welcomed us with a smile every morning; Nothing was too much trouble.. If you're looking for a great stay close to centre of Marrakech; would highly recommend this hotel.
Grégory
4 months ago
8.0
Sa proximitĂ© avec le centre et lâaĂ©roport Son jardin extĂ©rieur La piscine 1 rafraĂźchie La gentillesse du personnel
Cons: Lâeau trop chaude dans les piscines 2 et 3 La musique de racaille au bord de la piscine le samedi 28 juin en fin de journĂ©e. Le tour de la piscine ultra glissant avec de lâeau. Le revĂȘtement nâest pas adaptĂ© autour dâune piscine .
Ahmed
4 months ago
10.0
Le cadre magnifique et le personnel professionnel. Nous avons apprécié aussi le contact avec Madame Bahija dans le restaurant et Nordine . Et surtout Anas au service réception. Nous avons passé un excellent séjour.
mariemo163
4 months ago
10.0
I spent my vacation at the Mövenpick Hotel, and I thank all the staff for the excellent services, especially the cleanliness of the room supervised by Mrs. Kawthar Salamat. I offer her all my thanks and appreciation for her tremendous efforts. A truly wonderful and beautiful hotel đđ»đđ»đđ»â€
ali
4 months ago
10.0
Everything
Amine
4 months ago
1.0
LâhĂŽtel dispose dâun joli jardin, dâune belle piscine dâun bon petit dĂ©jeuner variĂ© et est trĂšs bien situĂ©. Malheureusement, plusieurs points ont gĂąchĂ© le sĂ©jour.
Cons: Dâabord, les terrasses des chambres sont vraiment minuscules : une fois les deux chaises et la table en place, il est pratiquement impossible de sây installer confortablement de prendre un verre ou de mangĂ© ce qui est frustrant dans un Ă©tablissement de ce niveau. Ensuite, comme souvent Ă Marrakech, beaucoup de clients rĂ©servent dĂšs le matin des transats autour de la piscine sans y rester, ce qui empĂȘche dâautres clients de profiter de lâespace. Malheureusement, la direction ne fait absolument rien pour encadrer cette pratique, ce qui crĂ©e une ambiance tendue et dĂ©sorganisĂ©e autour de la piscine. Mais le plus grave reste lâattitude dâune personne de la rĂ©ception de journĂ©e. Alors que nous avions calculĂ© ensemble le montant total du sĂ©jour, que jâavais dĂ©jĂ rĂ©glĂ©, il a profitĂ© de mon absence temporaire (pendant que je discutais Ă lâextĂ©rieur avec le voiturier) pour refacturer mon ami. Un petit montant, certes, mais câest du vol, surtout aprĂšs mâavoir confirmĂ© que tout Ă©tait bien payĂ©. Ce manque dâhonnĂȘtetĂ© est inacceptable !. En tant quâhabituĂ© de Marrakech et de ses nombreux hĂŽtels, je ne remettrai plus jamais les pieds dans cet Ă©tablissement, et je ne le recommande pas. Si vous choisissez dây sĂ©journer, soyez extrĂȘmement vigilants sur la facturation.
ExploreNK
4 months ago
6.0
âž» This was our 9th time visiting Marrakech, and we chose Movenpick because we were bringing our baby for the first time. We wanted the comfort of a resort over a traditional riad, thinking it would be more convenient and family-friendly. Unfortunately, the hotel didnât meet our expectations. The hotel is starting to feel a bit run down and service was often slow. For example, there was no room service menu in the room. You have to call and speak to the chef directly to find out whatâs available. We requested extra water bottles several times as we were travelling with a baby, but it took three days for them to arrive. In the end, we had to order water ourselves using a local food delivery app. The pool and grounds were the highlight. They were beautifully maintained and the staff in those areas were especially kind and welcoming. However, the check-in process felt cold and robotic. There was no welcome drink or mint tea offered, something you receive even in lower-star hotels across Marrakech. Thereâs a lot of unused indoor space throughout the hotel, which feels like a missed opportunity. The shops on-site are overpriced and empty. During our entire stay, we didnât see a single guest inside. The staff working in the shops mostly sat around on their phones. Room cleanliness was another letdown. It was clear the rooms werenât being thoroughly cleaned. At one point, we had to ask for vacuuming after several days of crumbs being left on the floor by our toddler. While we did our best to keep the room tidy, the attention to detail from housekeeping was lacking. Breakfast had a good variety and was one of the better aspects of the stay. However, the poolside snack bar was extremely overpriced and lacked flavour. We tried it once and didnât return. Would I stay here again? Probably not. I truly believe there are better hotels in Marrakech that offer better service and value for money. One place worth checking out within the hotel is the MFF CafĂ©. They serve great coffee, but do be mindful of the bread baskets as birds often peck at the uncovered bread, which can be off-putting. Special thanks to the young gentleman serving mint tea from 11.30am to 7.30pm.
Alan
4 months ago
8.0
Confortable room, very clean and spacious. Spacious covered deck also.
Cons: Room had a drain smell problem in certain hours of day. AC was ok, had difficulty cooling in June heat.
F3812HNwilliamd
5 months ago
10.0
All the hotel staff provided an extraordinary level of customer service that deeply enriched our experience. Sami, the talented pastry chef greeted us every morning at the fabulous breakfast buffet; Bahija, the hostess at breakfast enlightened us on the great variety of healthy Moroccan cuisine; and Moussab welcomed us warmly with Moroccan tea outside every day. We also appreciated Younes from the food sector. They all gave the most positive impression of the Moroccan people that reflects very well on the Movenpick brand.
Julia
5 months ago
6.0
James
5 months ago
10.0
Movenpick in Marrakech is the most magnificent and impressive hotel that we have ever stayed at. It gives me pleasure to recognize our very impressive guest relations, Nadia, who greatly surpassed our expectations and went well out of her way with personal attention and comprehensive follow up to ensure our complete satisfaction. Nadiaâs professionism truly enhances the Movenpick brand.
Kiffa
5 months ago
5.0
Personelle top
Amina
5 months ago
10.0
Clean, big and good service.
Samy
5 months ago
10.0
Tout sâest merveilleusement bien passĂ© pendant mon sĂ©jour. LâhĂŽtel est excellent, tant par son confort que par la qualitĂ© des services proposĂ©s. Mais je tiens surtout Ă remercier chaleureusement Nadia, une personne remarquable qui a largement contribuĂ© Ă rendre ce sĂ©jour inoubliable 10/10. Accueillante, souriante et professionnelle, Ă lâĂ©coute et toujours prĂȘte Ă aider, elle a su rĂ©pondre Ă toutes nos demandes avec une efficacitĂ© et une gentillesse rares. Nadia a Ă©tĂ© tout simplement exceptionnelle, un vrai pilier au sein de lâĂ©tablissement. Elle incarne Ă elle seule lâesprit dâhospitalitĂ© et le sens du service haut de gamme. Je recommande cet hĂŽtel les yeux fermĂ©s, en espĂ©rant que Nadia soit toujours lĂ pour accueillir les prochains clients avec autant de bienveillance. Un grand merci Ă elle đđ»
Adnan
5 months ago
8.0
Florient
5 months ago
5.0
Les jardins sont magnifiques ainsi que les parties commune lobby etc. Thé à la menthe et succulents chocolats offert chaque jour. Chambre comfortable avec trÚs belle salle de bain. TrÚs belle terrasse pour le petit déjeuner.
Cons: En fait si le 1er jour Ă Ă©tĂ© impeccable le second Ă Ă©tĂ© un enfer. ArrivĂ©e de je ne sais combien de cars de touristes espagnols formant un groupe. Piscine inaccessible car privatisĂ©e pour un Ă©vĂ©nement du groupe. Puis jusqu'Ă minuit 1h du matin discothĂšque et orgie de dĂ©cibels non stop. Mais pire encore, Ă partir de 03h30 rĂ©veillĂ© par des coups rĂ©pĂ©tĂ© sur du mĂ©tal, encore et encore.. A 04h du matin je suis sorti pour voir qui Ă©taient les abrutis faisant un boucan pareil. C'Ă©taient les employĂ©s de l'hĂŽtel qui dĂ©montraient les structures mĂ©talliques utilisĂ©es pizr la discothĂšque en tapant dessus avec des marteaux. EN PLEINE NUIT DANS UN 5 ETOILES. Ceci est tout bonnement inadmissible Et bien que je sois allĂ© me plaindre Ă passĂ© 4h du matin Ă la reception, pas le moindre mot d'Ă©xcuse au check out. En tant que moi-mĂȘme directeur dans l'hĂŽtellerie en Suisse j'ai trouvĂ© celĂ particuliĂšrement dĂ©plorable et Ai bien envie de faire suivre mon opinion au siĂšge du groupe Accor.
Sad
5 months ago
10.0
Amal
5 months ago
9.0
La qualitĂ© du service notamment dans le restaurant principal (Bahja, Younes et tant dâautres!) et au Hammam et Spa. La chambre Ă©tait trĂšs spacieuse, confortable et Ă©lĂ©gante.
Cons: Rien de bien grave mais la gestion des queues pour le Check-in/out pourrait ĂȘtre amĂ©liorĂ©e. Lâentretien de la chambre (approvisionnement dâeau etc) diminue en qualitĂ© au fur et Ă mesure quâon avance dans le sĂ©jour (mais reste bon). Des petits travaux dâentretien dans la chambre Ă©taient nĂ©cessaires (chausse dâeau, spot du plafond, etc)
Franck
5 months ago
10.0
The staff were very friendly and always ready to help. All of them were nice to me. Itâs a nice hotel, good location and with good people
5 months ago
9.0
Imane on reception was a standout Gem! She helped us with local restaurant suggestions and also booking restaurants for us! I hope she is as valued as she deserves to be! The room was clean comfortable and had everything we needed! Very nice swimming pool and great gym! The location was closer to everything than we realised which was amazing too!
Cons: The hotel falsely advertised it had more restaurants than it currently has. The music around the pool wasnât appreciated by any of the guests that we spoke with and although I wasnât keen, it could have been played at a lower volume with more of a variety as background music rather than as loud as it was.
869hananr
5 months ago
10.0
Najila gave me an amazing foot massage by the pool. It was very relaxing and she was very lovely. The hotel itself is stunning and very big surrounded with olive trees everywhere. I definitely recommend this hotel.
Andrea
5 months ago
10.0
Service outstanding nothing too much trouble anything you need they are right on it, we were assisted by Nadia throughout our stay who is guest relations she is a wonderful host and really went the extra mile to make our stay comfortable and memorable. The management team in this hotel are really going above and beyond to make guests their number one priority. The food in the Marcelona is exceptional and the breakfast is top notch.
Mudian
5 months ago
8.0
De mannen van de valetparking (ismael) waren erg behulpzaam en hielpen ons goed met vragen die we hadden. De mannen van de bagage hebben ons ook erg goed geholpen.
Cons: X
Irina
5 months ago
8.0
ĐĐ°ŃŃĐ”ĐčĐœŃ, ŃĐŽĐŸĐ±ĐœŃĐ” ŃĐ”Đ·Đ»ĐŸĐœĐłĐž, ŃĐ°Đ·ĐœĐŸĐŸĐ±ŃĐ°Đ·ĐœŃĐč Đ·Đ°ĐČŃŃĐ°Đș, ŃŃĐŽĐŸĐŒ ĐŒĐœĐŸĐłĐŸ ŃĐ”ŃŃĐŸŃĐ°ĐœĐŸĐČ Đž ĐŒĐ°ĐłĐ°Đ·ĐžĐœĐŸĐČ, паĐČĐ»ĐžĐœ ĐœĐ° ŃĐ”ŃŃĐžŃĐŸŃОО ĐŸŃДлŃ, ŃŃĐŽĐŸĐŒ Đ°ŃŃĐŸĐżĐŸŃŃ, ĐœĐŸ ĐœĐ” ŃĐ»ŃŃĐœĐŸ ŃŃĐŒĐ° ĐŸŃ ŃĐ°ĐŒĐŸĐ»Đ”ŃĐŸĐČ
Cons: ĐĄŃĐ°ŃŃĐ” ĐœĐŸĐŒĐ”ŃĐ°, ĐœŃжЎаŃŃŃŃ ĐČ ŃĐ”ĐŒĐŸĐœŃĐ”
Radouane
5 months ago
10.0
Es war alles super, ganz besonders das Personal an der Rezeption. Ein groĂes Lob an alle Mitarbeiter. Das Hotel ist super ausgestattet und sauber.
Cons: Nicht zu beanstanden
Barthélémy
5 months ago
9.0
Shahapy
5 months ago
9.0
Omar
5 months ago
10.0
Vriendelijk netjess
5 months ago
10.0
Ilham
5 months ago
10.0
The hotel is beautifully decorated, all staff were amazingly nice and always ready to assist with a smile. Special thanks to Nadia who made sure I was taking care of prior my arrival and welcomed me warmly. Definitely recommend!
TamĂĄs
5 months ago
8.0
SegĂtĆkĂ©sz szemĂ©lyzet.
5 months ago
10.0
Chambre spacieuse,confortable et propre.! Petit déjeuner varié et prix correct Le + piscine chauffée Personnel accueillant et disponible merci au réceptionniste pour mon accueil tardif (3hrs du matin) du à un retard de vol.
Cons: Tout Ă©tait parfait
NEYING
5 months ago
10.0
Hammad
5 months ago
10.0
Everything
Manouch
5 months ago
8.0
Monsieur Lahsen est trop gentil on a du attendre beaucoup pour notre chambre mais heureusement lui a bien géré a la fin
Cons: Lâattente , clĂ© recu a 16h !
KOGULARAM
5 months ago
9.0
The property was amazing and the staff were very helpful and hospitable. Particular mention of the staffs that were helpful were as follows: Lahcen- the guest relations officer who came to help me when I was waiting for 1 hour at the reception to check in. Checking in can be improved. I waited from 2.35 to 4pm to check in. If not for the delay in the check-in, I would rate this hotel 10/10. However thanks to Lahcen, he managed to come to our rescue. The rest of the stay was awesome. Particular mention of the team and staffâs name that I recall were as follows: Swimming pool team- Do not have the names Breakfast restaurant staff- Khatijah, Chef Sami, and team Concierge team - Fatimah and her team mate The drivers - Mohamed and team Thanks to all the above for making our stay pleasurable. The Moroccan tea expert - Mohamed. Special kudos to him. Very nice chap.
Cons: The checking in process can be improved. Very long wait for checking in to the hotel.
Anas
5 months ago
10.0
The hotel is wonderful and I highly recommend it. The staff were very friendly, especially Nadia guests relations,who was extremely kind and professional. Thank you for this great experience.
Dionne
5 months ago
10.0
Beautiful hotel, good food and a great pool. The staff are amazing and nothing is too much trouble.
nathalie
5 months ago
8.0
Meliani
5 months ago
10.0
firas
5 months ago
8.0
Caroline
5 months ago
7.0
La gentillesse du personnel et particuliÚrement le grand professionnalisme du responsable des relations clients Monsieur Lahcen Abahri qui a été parfait.
Cons: LâĂ©tat gĂ©nĂ©ral de lâĂ©tablissement qui nâest pas bien entretenu mais revendique et facture 5 Ă©toiles. Le fait que des travaux soient entrepris sans offre de rĂ©duction pour compenser la gĂȘne occasionnĂ©e par le bruit. Au lieu de construire un nouveau rooftop, lâĂ©tablissement devrait plutĂŽt rĂ©parer les ascenseurs qui ne fonctionnent pas, les moquettes tachĂ©es, dĂ©chirĂ©es et gondolĂ©es, changer les carrelages de salle de bain qui sâeffritent, etc.
Anissa
5 months ago
10.0
Hala
5 months ago
10.0
The hotel was super beautiful. Gives a riyad feeling but it is very modern. The staff are absolutely lovely from being greeted by the lovely Bahija at breakfast and the very nice chef Sami. Furthermore our guest relation Lahcen was super accommodating and attentive. Overall amazing experience and recommended hotel in Marakesh
LIGHTING PARTNERS S.L
5 months ago
2.0
Haytham
5 months ago
8.0
The hotel is very nice, lots of landscapes and trees, breakfast has wide varieties, staff are friendly, specially Iman from concierge was very helpful in advising us where to go during our stay,also Imad from the restaurant was friendly and cooperative.
Cons: AC Iin the room need improvement, room lightning is insufficient, we can't see properly at night.
Abbas
5 months ago
8.0
Ù ŰłŰ§ŰŰ© ۧÙŰș۱ÙÙ Ű§ÙۧÙ۷ۧ۱ ÙŰšÙ۱ ÙÙ ŰȘÙÙŰč ۧÙŰÙ۶ Ù ÙÙŰč ۧÙÙÙŰŻÙ ÙÙŰŹŰŻ ۧÙŰȘÙŰ§ŰłÙ ŰšÙŰ«Ű±Ù Ű§Ù Ű§Ù Ű§ÙÙÙŰŻÙ ŰȘŰčۧÙÙ Ű§ÙÙ ÙŰžÙÙÙ ÙÙ ŰłŰ§ŰčŰŻŰȘÙÙ Ű§Ù۳ۚۧ ÙۧÙÙŰ§ŰŻÙ Ű§ÙŰ”ŰÙ Ù Ù ŰȘۧŰČ
Cons: ۧ۫ۧ۫ ÙŰŻÙÙ ÙŰŰȘۧۏ ۧÙÙ ŰȘŰŹŰŻÙŰŻ
Frere
5 months ago
9.0
La bienveillance, le calme et emplacement , Lahcen notamment et au petits soins pour vous . Je citerai également son collÚgue mr Aboubakr Elbadaoui qui fut aussi trÚs réactif afin de faire de notre séjour une expérience agréable , je recommande vivement
laury
5 months ago
9.0
Peter
5 months ago
9.0
Fantastisch ontbijt, mooi kamers prachtige hotel lobby en zwembaden
Cons: Handdoek leggen aan het zwembad was niet echt fantastisch, voor de rest alleen maar lof
Fahad
5 months ago
9.0
Alexander
5 months ago
5.0
Emre
5 months ago
7.0
Location
Cons: Staff was not very attentive, hotel was not very clean and feeling outdated and a bit worn out.
ian
5 months ago
8.0
Spacious well designed layout, staff were welcoming, the room was large clean
Aziz
5 months ago
10.0
ÙÙۧ ŰșÙŰ·Ù ÙÙ Ű§ÙÙ Ű§ÙÙ Ù Ű±Ù ÙÙۧ ۧ۰ۧ ŰŹÙÙۧ Ù Ű±Ű§ÙŰŽ ۧÙÙÙŰŻÙ ÙŰžÙÙ Ù Ű±Ù ÙÙÙ ŰŽÙŰĄ ÙÙÙ Ù Ű±ŰȘŰš Ù Ù Ű§ÙŰŻŰźÙÙ ÙÙÙ Ű§Ù۟۱ÙŰŹ ۔۱ۧŰÙ Ű§ÙŰ¶Ù ÙÙŰ§ŰŻÙ Ù Ű±Ű§ÙŰŽ ÙۧÙۧÙ۷ۧ۱ Ù Ű±Ù ÙŰžÙÙ ÙÙÙ ŰłÙ Ù Űș۱ۚÙÙ ŰȘŰŰȘ۳ۚ ÙÙÙ ÙۧÙÙ Ű”Ű±Ű§ŰÙ Ű§ÙŰłŰč۱ ŰčۧÙÙ Ù۰ۧ ŰŰŹŰČŰȘ ۧÙÙ ÙÙÙÙ Ù Ù ŰšÙÙÙŰŹ ÙۚۧÙÙ Ű§ÙÙÙۧÙÙ ÙŰ”ŰÙÙÙ Ű§Ùێۚۧۚ Űš ۧÙŰŰŹŰČ Ù Ù ŰŽŰ±ÙÙ Ű§ŰłŰčۧ۱ÙÙ Ù Ù ŰȘۧŰČÙ ŰłÙۧۚÙÙ ŰšŰŰ·Ù ÙÙÙ [b2c336 ]Ù۱ŰȘŰšÙÙ ÙÙÙ ÙÙ Ű§ÙŰŁÙ Ù۱ Űš Ù Ű±Ű§ÙŰŽ ÙÙۧŰČۧ ÙۧÙÙ Űș۱ۚ ÙÙÙ Ù۞ۚ۷ÙÙÙÙ Ű§ÙŰ”Ű ÙÙÙÙ ....
Cons: ۧÙŰłŰč۱....
Mouna
5 months ago
9.0
Gorkem
5 months ago
10.0
Mr.Lahsen was very good in Guest Relations and all my stays .
Elfakir
5 months ago
7.0
Sarah
5 months ago
9.0
Le situation géographique, le personnel une petite pensée pour Bahija qui était aux petits soins pour nos différents repas , la propreté des chambres et le petit déjeuner un pur délice.
Sandrine
5 months ago
10.0
Petit déjeuner Décoration Salle de sport Piscine chauffée
Cons: TrĂšs long temps dâattente Ă la rĂ©ception
Dunja
5 months ago
9.0
Nach einer Rundreise durch Marokko genau der Grad an Komfort und FrĂŒhstĂŒcksangebot, den ich gesucht habe. Sehr freundliches Personal, jederzeit hilfsbereit. Schöne Poolanlage, fĂŒr ein Hotel sehr gut ausgestatteter Fitnessbereich, Yoga und Pilates-Möglichkeit und natĂŒrlich ein breites Beauty-&Massagen-Angebot. Insgesamt in allen Bereichen ein tolles Design!
Cons: Die Aufzugs-Musik hat bei jeder Nutzung âvon vorneâ angefangen - mit dem jeweils gleichen âHĂ€ngerâ *lol* - also eher eine Anekdote. Es hat Hotelseitig alles gepasst. In Marrakesh sind einzig die Diskussionen mit den Taxifahrern absolut nervig.
Michel
5 months ago
8.0
trÚs bel hÎtel service impeccable. belles piscines Chambre de qualité
Cons: musique trop forte au restaurant espagnol et qualité de dßner moyenne
Rabah
5 months ago
10.0
Je tiens Ă remercier le service rĂ©ception particuliĂšrement Salah, la qualitĂ© du petit dĂ©jeunĂ© Sami et merci Ă lâĂ©quipe en gĂ©nĂ©rale.
Cons: Rien
Florian
5 months ago
5.0
La chambre confortable et spacieuse et les différentes piscines
Cons: La restauration de lâhĂŽtel trĂšs moyenne Ă lâexception du petit dĂ©jeuner La prĂ©sence dâun sĂ©minaire durant notre sĂ©jour qui empĂȘche lâaccĂšs Ă la piscine et trĂšs bruyant
Moes
5 months ago
10.0
Een heel mooi en goed hotel. Grote chapeau voor de uitermate vriendelijke personeel! In het bijzonder Iman, Nadia en in het restaurant aan Mustapha en kok Sami!
Cons: niks
abdellah
5 months ago
7.0
ghizlane
5 months ago
10.0
Saad
5 months ago
9.0
DeuxiĂšme fois dans cet hĂŽtel. Toujours sous le charme de la gentillesse et du professionnalisme du personnel et des Ă©quipements de lâhĂŽtel. Je reviendrai avec plaisir.
Amy
5 months ago
9.0
Frances
5 months ago
8.0
My room (when I eventually got it) was a really nice size, very quiet. Pools were decent, I preferred the quiet ones, and a good range of food. The staff were great.
Cons: I was initially given a different room than I'd booked, view onto concrete, and right above the restaurant so when there was music it reverberates around the whole room. Reception staff moved me to the room I'd actually booked with no problem when I went back.
Olivier
5 months ago
10.0
Petit déjeuner,service,propreté,personnel et mr LAHCEN en particulier pour son accueil et sa gentillesse
Cons: Rien
Ozgur
5 months ago
8.0
Marie
6 months ago
9.0
Zineb
6 months ago
10.0
The hotel was impeccableâclean, comfortable, and welcoming. The staff was very kind, and a special shoutout to Lahcen, who was incredibly personable and always ready to help. His service truly made my stay memorable.
Adam
6 months ago
1.0
Yasmina
6 months ago
10.0
I loved the property , it offered everything luxury wise. But can afford a Nesspresso machine in the room instead of Nescafe for the price. Balcony was too tight, impossible to use it.
BjĂžrnĂž
6 months ago
8.0
Veldig fint hotell, fine omgivelser og fellesomrÄder, fine rom. God middag.
Cons: Toalettet var skittent (fra tidligere gjester) da vi kom pÄ rommet og det ene taklyset blinket irriterende, ikke veldig bra fÞrsteinntrykk. Vi fikk kompensasjon til slutt som vi satte veldig pris pÄ. NÄr vi ringte pÄ roomservice mÄtte vi av og til ringe en og to ganger ekstra, da det virket som om de glemte oss.
6 months ago
1.0
Nothing to like other than location
Cons: There was no vacuum cleaning in the rooms even though there was a carpet. The bed sheets were not changed in 6 days. The reception staff were rude and not helpful. Almost all members of staff especially in the restaurants were extremely slow and rude.
Lotfi
6 months ago
7.0
La propreté la gentillesse le sourire et le bon service de toute l'équipe de l'hÎtel et surtout Mr lahsen un suivi juste remarquable un professionnel digne d'un grand palace ce mr lahsen me surprendra toujours bravo
Cons: Les chevets la commode la moquette il n'y avait pas dz cafetiĂšre ni de sĂšche-cheveux pour une chambre de luxe 5 Ă©toile
hicham
6 months ago
8.0
Cemalettin
6 months ago
10.0
mouad
6 months ago
9.0
Un hotel qui m a surpris avec son niveau de Comfort propreté service voiturier excellent personnel agréable souriant serviable
Cons: Rien a signaler
Anas
6 months ago
10.0
Darren
6 months ago
10.0
Beautiful gardens, fabulous lobby area, extremely attentive staff, especially Lahcen who looked after us from beginning to end.
Cons: Property was perfect for us on a short break
Hamda
6 months ago
10.0
ۧÙÙÙŰŻÙ ÙŰšÙ۱ ÙÙ ÙŰłÙ Ű§ÙÙ ŰčŰŻŰ© Ù ŰšŰ§ÙÙ ÙÙÙ Ù ŰšÙÙ Ű§ŰłÙ ŰȘŰÙŰ· ŰšÙ ÙŰȘŰŰȘÙÙÙ ŰŰŻŰ§ŰŠÙ ŰŹÙ ÙÙŰ© Ù Ű«Ù Ű±Ű© ۧÙŰș۱ÙŰ© ÙۧÙŰȘ Ùۧ۳ŰčŰ© ÙÙ Ű±ÙŰŰ© ÙŰšÙۧ ÙÙ Ű§ÙÙ Ű·ÙÙŰš ۧŰčŰŹŰšÙۧ ŰŰŹÙ Űș۱ÙŰ© ۧÙÙ Ùۧۚ۳ ÙۧÙŰźŰČŰ§ŰŠÙ Ű§ÙÙ ŰȘŰčŰŻŰŻŰ© ۧÙÙ ÙÙÙ ŰŹÙŰŻ ÙۧÙێ۱ÙŰ© ÙŰšÙ۱۩ ÙŰŹÙ ÙÙŰ© Ű·ŰčŰ§Ù Ű§ÙۧÙ۷ۧ۱ ÙÙÙ۱ ÙÙ ŰȘÙÙŰč ÙۧÙŰȘ Ű·ÙÙ۱ ۧÙ۷ۧÙÙŰł ŰȘŰŻÙ۱ ŰšÙÙ Ű·Ű§ÙÙŰ§Ù Ű§ÙŰ·ŰčŰ§Ù ŰźŰŻÙ Ű© ۧÙÙ Ű·ŰčÙ Ù Ù ŰȘۧŰČŰ© ÙۧێÙ۱ ÙÙۧ ۧÙÙŰ§ŰŠÙ ÙÙ ŰčÙÙÙ ÙÙÙÙ . ÙÙÙŰ§Ù ŰšŰ±ÙŰȘÙ ŰłŰšŰ§ŰŰ© ۧŰۯۧÙۧ Ù ŰŹŰ§Ù۱۩ ÙÙ۳ۚۧ ÙŰȘÙÙ۱ ÙŰ§ŰŻÙ Ù Ù ŰȘۧŰČ ÙÙۧ۷ÙŰ§Ù ÙŰłŰȘÙŰšÙ Ű§Ùۧ۷ÙŰ§Ù Ù Ù ŰłÙ Ű§Ù۱ۧۚŰčŰ© ŰŰȘÙ Ű§Ù۫ۧÙÙŰ© Űčێ۱۩ Ù ŰŹŰ§Ùۧ Ù Űč ۧÙŰłÙÙŰ Ű§Ù Ű§ ۧ۔Űș۱ Ù Ù Ű§Ù۱ۧۚŰčŰ© ÙÙÙÙÙ ŰšŰ§ŰŹŰ± ۧ۶ۧÙÙ .
Cons: ÙÙŰ§ŰłÙ ŰšŰŻŰ§ÙŰ© ŰȘ۳ۏÙÙÙۧ ÙÙŰŰŹŰČ ÙŰ§Ù ŰłÙŰĄ ÙŰŰ”Ù ŰȘŰŁŰźÙ۱ ۧ۶۱۱Ùۧ ŰšŰłŰšŰšÙ Ùۧ۳ŰȘŰźŰŻŰ§Ù ŰȘŰ·ŰšÙÙ ŰšÙÙÙÙ booking ŰȘÙ ŰÙÙ Ù Ù ÙŰšÙ Ű§Ùۧ۟ŰȘ ÙۧۯÙŰ©
rocco
6 months ago
10.0
tutto , dalla struttura agli ambienti , piscine e zona relax
Cons: nulla
Hamda
6 months ago
10.0
Ben
6 months ago
6.0
Nice pool - nice Tapas restaurant - room was OK although the balcony was too small to sit on - many of the staff were very pleasant
Quan
6 months ago
9.0
Ledermann
6 months ago
10.0
Piscine, personnel de la cuisine, qualitĂ© de lâhĂŽtel et du petit dĂ©jeuner
Cons: Temsp dâattente notre dernier jour pour obtenir nos plats et boissons autour de la piscine.
Ali
6 months ago
6.0
Kristina
6 months ago
6.0
The check-in took over an hour and we were dragged from one check-in place to another. As I prepaid the hotel, I was lucky with quick check-out, my colleagues were waiting for ages. The room was ok, even though the patio was probably the smallest I have seen. In the bathroom I had sewage smells and once I flushed the toilet, the flush itself would get stuck and water then going with terrible sounds. Breakfast was great, the only thing that I truly rate as excellent. Other than that, for sure too high price for what it is. I stayed for two nights in Riyad in Medina some days before and it was a fantastic experience and much cheaper.
Nameless
6 months ago
10.0
GrĂące au professionnalisme de M. Lahcen et Ă son suivi attentif, jâai passĂ© un agrĂ©able sĂ©jour. Tout Ă©tait parfaitement organisĂ© et je me suis senti trĂšs bien accueilli. Je reviendrai Merci Lahcen đ
Cons: Rien
Karim
6 months ago
10.0
Mehmet Erkan
6 months ago
9.0
Ali
6 months ago
7.0
Rasheed
6 months ago
6.0
Terrible from
LIONEL
6 months ago
10.0
tout
Cons: tout est parfait
Huda
6 months ago
10.0
isabelle
6 months ago
8.0
Hotel tb
Faiyza
6 months ago
8.0
Joli, propre, confortable, cuisine delicieuse, emplacement parfait
Cons: Service piscine long, et restaurant piscine long Piscine tres froide Balcon dans la chambre inutilisable car la table et les deux chaises prennent toute la place. La rambarde de balcon est trop haute si on sâassoit on ne voit plus aucune vue.
Zdenek
6 months ago
6.0
The staff were all incredibly kind and welcoming, which really set the tone for a relaxing visit. The breakfast was tasty with a nice variety, and the pool area was absolutely excellent â perfect for unwinding. The greenery in the resort is beautifully maintained, with palm trees that create such a peaceful atmosphere. I especially loved the touch of nature woven into the surroundings. There are also some lovely clothing shops on-site, and the staff there were just as polite and helpful as everywhere else. A sweet surprise was the charming tea party upon arrival â such a thoughtful and delightful welcome. And of course, I have to mention the taxi ride in a Maserati â yes, itâs definitely showing its age, but hey, itâs still a Maserati, so no complaints from me! đ
Cons: While my stay had a few enjoyable moments, overall I felt the hotel didnât quite offer good value for the money. There are definitely better options out there in a similar price range. The property itself is quite old and could really use some renovations to freshen things up. One major issue was the housekeeping â they entered my room without knocking and, unfortunately for both of us, caught me sitting on the toilet. Iâm easygoing, so I took it with humor, but I imagine it was far more awkward for the staff. Still, basic privacy standards should really be respected. Check-in was another low point. There were only five of us in line, yet the process dragged on for a full hour. I understand that hotel check-ins in Morocco involve paperwork, but here it was really excessive and inefficient compared to most places Iâve been.
Fouade
6 months ago
6.0
Pierre
6 months ago
9.0
TrĂšs propre et bien placĂ©, personnel aux petits soins, organisation dâexcursions avec Ali comme chauffeur de grande qualitĂ©. Petit dĂ©jeuner hyper copieux et trĂšs variĂ©.
Roya
6 months ago
4.0
We stayed at the Mövenpick for our anniversary, hoping for a memorable experience, but unfortunately, it fell short in several key areas. The positive side first: The kids club was excellent â our child loved it, and the staff there were fantastic. The pool area and general facilities were well-maintained and enjoyable. However, the front desk and reception staff were neither respectful nor helpful. The customer service was poor throughout our stay. Despite mentioning that it was our anniversary, not even a small gesture like a flower or a sweet treat was offered, which was very disappointing for a supposed 5-star hotel. We had also requested and paid for an upgraded room, but we were given a standard room with a view of the parking lot. This felt unfair and poorly handled. As for the gym, it was located in the basement, very humid, and uncomfortable to use â far from the standards youâd expect from a luxury hotel. Overall, while some amenities were nice, the lack of proper service and attention to guests makes this hotel feel more like a 3- or 4-star property at best â definitely not worthy of the 5-star label
Tatyana
6 months ago
3.0
ĐĐ”ŃŃĐŸŃĐ°ŃĐżĐŸĐ»ĐŸĐ¶Đ”ĐœĐžĐ”, ŃĐ”ŃŃĐžŃĐŸŃĐžŃ, Đ·Đ”Đ»Đ”ĐœŃ.
Cons: ĐĄĐ”ŃĐČĐžŃ, пДŃŃĐŸĐœĐ°Đ», ĐżĐ»ĐŸŃ Đ°Ń ĐŸŃĐłĐ°ĐœĐžĐ·Đ°ŃĐžŃ ŃĐ°Đ±ĐŸŃŃ ĐżĐ”ŃŃĐŸĐœĐ°Đ»Đ°, ĐżĐŸŃŃĐŸŃĐœĐœŃĐ” ĐŸŃĐ”ŃДЎО ĐœĐ° ŃĐ”ŃДпŃĐ”Đœ, пДŃŃĐŸĐœĐ°Đ» ĐœĐ” бДŃĐ”Ń ŃŃŃбĐșĐž ŃДлДŃĐŸĐœĐ° Đž ĐœĐ” ŃДагОŃŃĐ”Ń ĐœĐ° Đ¶Đ°Đ»ĐŸĐ±Ń. ĐĐŸĐŒĐ”ŃĐ° ŃŃĐ°ŃŃĐ”, ĐŸĐ±ĐČĐ”ŃŃĐ°Đ»ŃĐ”, ŃĐŸ ŃĐ»ĐŸĐŒĐ°ĐœĐœŃĐŒ ĐŸĐ±ĐŸŃŃĐŽĐŸĐČĐ°ĐœĐžĐ”ĐŒ.
AYSEGUL
6 months ago
6.0
Adnan elimache
6 months ago
6.0
le buffet du petit dejeuner est tres bien sauf que des serveurs servent qlq uns par avance a dâautres hĂŽtes qui sont a lâavance dans la file comme pour la table des oeufs
Cons: lâodeur etait puante dans lâascenceur
Adnan elimache
6 months ago
7.0
tout est bien sauf a la reception il yâa toujours du retard de la part du personel responsable dâenregistrer les hĂŽtes et il ne vous repondent pas quand vous leur adresser la parole, et ils ont enregistrer un homme vesti de costume de lâaviation avant nous mĂ©mes si on etait premiers sur le lieux et câest une faute trĂ©s grave et injustifiable. et lors du check out la mĂ©me chose bcp de retard et manque de respect. on a du appeler pour voir un responsable de lâhotel pour en discuter, car ce nâetait pas notre premiere a lâhotel dont les prix ne sont pas accessibles par tout le monde...
Cons: la reception et leur manque de respect . les prix
antoanto1987
6 months ago
7.0
Ahmed
6 months ago
10.0
Peter
6 months ago
6.0
The room was very pleasant and clean with very comfortable beds. The food variety was good with the gym and pool facilities being very good for a hotel!
Cons: The service in general was extremely slow from reception onwards, which for a 5 star was surprising. If you were not the first people at your table during the whole meal sitting, the tables were not cleaned so you had to make room to sit down by cleaning them yourself and go on a hunt for cutlery which was disappointing.
Lauren
6 months ago
5.0
Pool area was nice
Cons: Needs renovating, no iron in room , light flickering, sink didnât work , needs some tlc
Raphael
6 months ago
3.0
Good location.
Cons: First night I was given a room facing a night club. Noisy until 5:45am Next day 3.5 hours to negotiate a suitable room change.
Jimmy
6 months ago
6.0
Property was very nice, good location not too far from airport and not far into the main town. Negatives were balcony was very small, could fit a table and two chairs but could t fit a rizzla paper between them and certainly could t walk around the back. Raw sewage smell from drains in bathroom which would only disappear when you ran taps for a few minster. Reception staff were very rude and unwelcoming, although other staff were very friendly, especially the pool staff they couldnât do enough for you. Reception staff should shadow them and take a leave out of their book. Power cut out in room and when called up to tell them they sent towels up instead! Room key didnât work so had to walk back down and upgrade we paid for before arrival wasnât able to be given Overall Iâd say 6.5 out of 10, some really nice points but let down by some simple things
Osama
6 months ago
5.0
Location
Cons: Stuff in the restaurant they need to be more experience
Alexia
6 months ago
10.0
Le cadre parfait, la chambre trÚs propre, le personnel agréable
Cons: Franchement rien du tout jâai tout aimĂ©
Rizwan
6 months ago
10.0
Stuart
6 months ago
1.0
Cons: The service delays at reception were horrendous - the worst I have ever experienced and it entirely ruined the experience of staying at the hotel.
Abderrahim
6 months ago
8.0
Ai beaucoup apprĂ©ciĂ© la disponibilitĂ© et lâĂ©coute de Mme Nadia et sa rĂ©activitĂ© depuis notre arrivĂ©e jusquâĂ notre dĂ©part .
Cons: Un effort est sollicitĂ© au niveau du restaurant âŠ.le buffet est tellement maigre quâil nâencourage pas lâaborder âŠ
Cilene
6 months ago
7.0
The bed was incredibly comfortable, and the breakfast was a feast!
Cons: The power sockets were inadequate and failed to charge my mobile phone, despite using the correct plug. These sockets are outdated and need renovation, including the addition of new sockets and possibly USB options. Additionally, there is no information about room services available in the room, such as a leaflet or a QR code for accessing the menu. We had to call the reception to ask for a menu. Not a big deal, but for a 4-star hotel, we expected better service and facilities.
Sonia
6 months ago
10.0
Tout
Cons: Rien
Ines
6 months ago
10.0
Nous avons eu la chance de sĂ©journer au Mövenpick Marrakech et honnĂȘtement, câĂ©tait tout simplement incroyable. DĂšs notre arrivĂ©e, nous avons Ă©tĂ© accueillis avec chaleur et professionnalisme. Le personnel est dâune gentillesse rare : chaque membre de lâĂ©quipe, du service de rĂ©ception Ă celui du restaurant en passant par le personnel dâentretien, Ă©tait souriant, attentionnĂ©, et toujours disponible pour rĂ©pondre Ă la moindre demande avec une bienveillance sincĂšre. Tout au long de notre sĂ©jour, nous nous sommes sentis choyĂ©s, comme des invitĂ©s dâhonneur. Ils anticipaient nos besoins avant mĂȘme quâon les exprime. Ce niveau de service est exceptionnel et mĂ©rite dâĂȘtre soulignĂ©. La chambre Ă©tait splendide, spacieuse, dĂ©corĂ©e avec goĂ»t et dâune propretĂ© irrĂ©prochable. Mais alors⊠le lit ! Un pur bonheur. Dâun confort absolu, on y a dormi comme jamais. On avait lâimpression de flotter. Les draps Ă©taient doux, la literie parfaite. Chaque dĂ©tail de la chambre respirait le luxe et la tranquillitĂ©. CĂŽtĂ© infrastructures, câest un sans-faute. Les piscines Ă©taient magnifique, parfaitement entretenue, et entourĂ©e dâun cadre verdoyant et apaisant. LâatmosphĂšre gĂ©nĂ©rale de lâhĂŽtel est raffinĂ©e et relaxante, idĂ©ale pour vraiment dĂ©connecter et profiter de chaque instant. Les restaurants sont Ă©galement Ă la hauteur : plats dĂ©licieux, variĂ©s, et un service impeccable. Le petit-dĂ©jeuner Ă©tait particuliĂšrement incroyable, avec un choix impressionnant et une qualitĂ© irrĂ©prochable. Nous avons tout simplement adorĂ© notre sĂ©jour. Le Mövenpick Marrakech est bien plus quâun hĂŽtel : câest une vĂ©ritable expĂ©rience, un lieu oĂč lâon se sent bien, apaisĂ©, et oĂč chaque dĂ©tail est pensĂ© pour offrir lâexcellence. Un immense merci Ă toute lâĂ©quipe pour ce sĂ©jour inoubliable. Nous reviendrons, câest une certitude, et avec encore plus dâenvie
Lamya
6 months ago
9.0
Excellent emplacement. Service impeccable, chaleureux et professionnel. Excellent Buffet de Petit déjeuner. Les menus à la carte déjeuner et dßner étaient également variés et délicieux.
Cons: RAS
ana
7 months ago
7.0
breakfast and pool
Cons: The service of the receptionist that checked us out was unpolite and didn't correspond to the hotel's level. We had a very bad moment with her indeed
Amine
7 months ago
10.0
Carlo
7 months ago
1.0
Non so come possa essere classificato 5 stelle
Cons: Tutto, agghiacciante
Tiffany
7 months ago
10.0
Favorite. Love this one!!
Claudia
7 months ago
1.0
Nichts
Cons: Ungepflegte Zimmer, auf Lampen und Teppichböden viele Flecken. Das FrĂŒhstĂŒcksbuffet war total abgegrast, es wurde sehr schleppend nachgelegt, den ganzen Tag ein DJ am Pool mit sehr lauter Musik, den Bass hörte man durch die gesamte Anlage, nicht ausreichende Liegen am Pool - man musste sich wie im Freibad mit einem Handtuch auf eine Wiese legen đ„č und das in einem 5 Sterne Hotel!!!!! Nach Bestellung eines Burgers an der Poolbar hat es eine Stunde gedauert bis dieser geliefert wurde! Nie mehr wieder!!!
Jonathan
7 months ago
10.0
Client habituel top
Said
7 months ago
8.0
Tsvetelina
7 months ago
8.0
The garden and the pools
Cons: Too many things not working properly in the room.
Lorraine
7 months ago
10.0
The wild life Ambiance The stag Breakfast was beautiful Heated pool Yoga was fabulous Tranquility Really loved the healthier food restaurant too
Cons: Would have preferred a bigger balcony but apart from that everything was lovely
Thais
7 months ago
9.0
Fatima
7 months ago
7.0
La dĂ©coration est magnifique. LâentrĂ©e est identique Ă un vrai palais
Cons: Les nuisances sonores (24/24) des machines de lâhĂŽtel au vu de lâemplacement de notre chambre. Par consĂ©quent nous nâavons jamais pu profiter de la terrasse de notre belle chambre. Le buffet du soir est identique Ă celui du midi. Câest dommage
J
7 months ago
9.0
I had an absolutely excellent stay at the hotel. From the moment I arrived, everything was seamless and well taken care of. The atmosphere was welcoming, the rooms were comfortable and beautifully maintained, and all the amenities were top-notch. What truly made the experience stand out, however, was the exceptional service from the staff. Everyone was friendly, attentive, and genuinely committed to making the stay as pleasant as possible. A special mention goes to the Client Support team, particularly Nadia, who went above and beyond to ensure all our needs were met with professionalism and care. Her warmth, efficiency, and attention to detail truly made a difference. Highly recommended â I look forward to returning!
Cons: N/A
David
7 months ago
8.0
Large pool, spacious family room. hotel grounds
Cons: Too few restaurant choices onsite, totally disorganised front of house and reception
Steven
7 months ago
3.0
good gym and yoga/pilates purpose built building, nice layout of the property, free roaming peacocks!
Cons: Service was unbelievably slow, unacceptably slow!! Reception check in is chaos. Lack of sun bed availability, people were on towels lay on the grass waiting for others to leave.
UFUK
7 months ago
8.0
Movenpick Marrakesh is really a very nice hotel: convenient, safe environment; clean, food is good; facilitirs are good. However this hotel seriously needs a seamless check-in and check-out procedure. Unbeleivably both processes takes more than 30mins for sure. Strongly suggest people to run this process well before their appointments or flight. I m travelling so much around the world; and never seen such a slow reception service. Many people so called running here and there but the queus never move forward. Be careful with this! Otherwise really a great hotel to stay.
Laurence
7 months ago
3.0
Mustapha au petit déjeuner
Cons: Rien ne Va Sale et vĂ©tuste (cafard au spa et moquette tachĂ©e dans les chambres) Pas a La hauteur du prix Ascenseurs en panne Câest un deux Ă©toiles max A fuir
Patricia
7 months ago
8.0
O hotel Ă© uma opção com bom custo-benefĂcio.
Cons: Check-in e check-out com filas imensas de espera, inaceitĂĄvel para um hotel desse padrĂŁo. Internet instĂĄvel, que dificultava muito realizar chamadas de trabalho. EstĂĄvamos em uma conferĂȘncia profissional, entĂŁo esse era um ponto muito importante que deixou a desejar.
Marie-Claude
7 months ago
9.0
Emplacement stratĂ©gique et hĂŽtel trĂšs beau . Site extrĂȘmement propre.
Cons: MalgrĂ© que le personnel soit trĂšs accueillant et chaleureux lâĂ©tape du « Check - in » a Ă©tĂ© quelque peu angoissante dans la mesure oĂč nous avions payĂ© pour la chambre afin de sâassurer dâavoir accĂšs tĂŽt le matin mais cela nâa pas Ă©tĂ© simple âŠ. Jâai mĂȘme doutĂ© pendant quelques minutes quâils avaient louĂ© la chambre ⊠nous avons finale eu la chambre mais ces minutes dâattentes et ces discussions ne devraient pas avoir lieu . Tu arrives tu fais le Check in et tu as ta chambre . Pas supposĂ© attendre lâapprobation dâun directeur âŠ. Surtout quand lâhĂŽtel est dĂ©jĂ payer depuis plusieurs mois .
Maria
7 months ago
4.0
Instalaciones correctas
Cons: AtenciĂłn al cliente regular. Desayuno mal: mesas sucias, no te servian el cafĂ©âŠ
Mahdi
7 months ago
10.0
Eyup
7 months ago
6.0
đ
Morad
7 months ago
8.0
Andrea
7 months ago
4.0
Nice decor, pool area also nice
Cons: The reception is a total joke, it took us an hour and a half to check-in when we arrived. Receptionists are rude and unhelpful. The pool area is overcrowded, not enough lounge chairs, the breakfast is okay but every day the same. Hotel rooms need update, especially bathrooms.
Hassan
7 months ago
9.0
Lyndon
7 months ago
8.0
REYNALD
7 months ago
10.0
Magnifique hotel
Meryem
7 months ago
7.0
Surayya
7 months ago
8.0
Jihane
7 months ago
8.0
HĂŽtel sympathique, trĂšs bien situĂ© avec un personnel qualifiĂ© et souriant. Le sĂ©jour Ă©tait agrĂ©able dans lâensemble. En revanche, le petit-dĂ©jeuner Ă©tait rĂ©pĂ©titif et manquait de qualitĂ© Ă notre goĂ»t. Et gros point noir : une vraie galĂšre pour se garer
Amr
7 months ago
10.0
Jag Ahluwalia
7 months ago
6.0
Wadiaa
7 months ago
9.0
Qualité de la literie
Cons: Prix
Liudmila
7 months ago
9.0
idsalah
7 months ago
10.0
Theobald
7 months ago
10.0
Antonio
7 months ago
6.0
Zimmer gut und FrĂŒhstĂŒck gut und auch die Hotelanlage sehr schön und die Kellner waren sehr nett
Cons: Reception und Concierge musste man viel zu lange warten und auch nochmals alles ausfĂŒllen, obwohl sie ĂŒber Booking.com schon alles im Computer hatten. Die Pedicure war so brutal und ich hatte anschliessend eine Wunde am rechten kleinen Zeh. Schlimm ist, dass es nicht einmal verarztet wurde. Ich habe diese Wunde seit einer Woche und sie ist immer noch nicht geheilt. Warum haben Sie als Mövenpick-Hotel keine Adapter fĂŒr Europaer?
paul
7 months ago
1.0
Imran
7 months ago
7.0
IGOR
7 months ago
6.0
Harold
7 months ago
10.0
Un buffet trĂšs riche pour les petits dĂ©jeuners merci Ă toute lâĂ©quipe de la restauration surtout au chef Sami et au rĂ©ceptionniste Lahcen qui a Ă©tĂ© au petit soin avec nous
Cons: Le check out trop long, il y a affluance vers midi entre les départs et les arrivées.
benoit
7 months ago
7.0
Nadia
7 months ago
10.0
Personal im Rezeption sehr net und freundlich
ABDULLAH
7 months ago
8.0
ۧÙŰș۱ÙŰ© ÙۧÙÙ Ű±Ű§ÙÙ ÙŰŹÙ ÙŰč ۧÙŰłŰȘŰ§Ù Ù ŰȘŰčۧÙÙÙÙ ÙÙÙ Ű© ÙÙ Ű§ÙۧŰŰȘ۱ۧÙ
Cons: ۧÙÙŰ§Ù ÙŰł
mohamed
7 months ago
9.0
Raz Zainal
7 months ago
7.0
What I like: 1. The grounds 2. The scents 3. The bed 4. The breakfast under the olive tress 5. The team at breakfast esp Mohammed 6. The fresh juices What I don't like: 1. The staffs at check in: not attentive & not knowledgeable of their own hotel. MFF is an outlet at the front of the hotel yet they are unaware. Could be language issue. 2. Room readiness was lacking. Room was given with no towels. Requested 2x yet no face towels were made avail. Had to walk up to the reception to ask. 3. The elevator was squeaking and definitely needs servicing 4. Certified as Global Green yet the doors to each building were wide open with a/c blasting 5. Inconsistency with brand experience. Team connected via whatsapp prior to arrival promising a wondeful welcome yet once answered/replied all went quiet. Replied received only after I boarded my flight ex Marrakesh
Ilham
7 months ago
5.0
Location only
Cons: Everything else was awful
Joana
7 months ago
7.0
Selvamalar
7 months ago
3.0
Breakfast was good. Housekeeping staff did a good job.
Cons: The front desk staff were incompetent. Over two days, guests had to queue for an average of 45 mins to check in. The staff offered no apologies and neither did they attempt to make the experience less painful until one guest asked to speak to a higher level staff and suggested they at least offer tea to people waiting. Room key card stops working daily. Rooms are very old looking. Balcony has space for furniture but not for people.
MARINARI
7 months ago
5.0
Cons: l'accueil
Eglana
7 months ago
10.0
Lahcen at Reception was super friendly and efficient, made my check in experience calm and easy. I really appreciate the hospitality.
Erdost
7 months ago
7.0
Hotel has great facilities for sure, but they are def short in staff. Reception is a joke, waited at least 30-45min for a simple request yet check-in took at least for an hour due to the queue⊠staff is doing everything they can, but they simply need more people⊠after-all it is a five star hotel and the service should have been much betterâŠ
Fouad
7 months ago
1.0
Ne rĂ©ponds pas aux messages , ni aux appels ⊠prĂ©textant que la personne qui sâen occupe est en congĂ© , mais jamais de retour ni par mail , ni par message .
ۧÙŰÙ ÙŰŻÙ
7 months ago
5.0
noureddine
7 months ago
10.0
Merci beaucoup mr Lahcen ABAHRI pour votre ccompagnement
Yassine
7 months ago
1.0
Tout est bien sauf la reception
Said
7 months ago
4.0
La réception , la désorganisation...
Mustafa Nebi
7 months ago
6.0
They need to improve breakfast this is not movenpick standart and also they do not know how to make omelets
Mouna
7 months ago
7.0
Attente trop longue pour le check-in Sur le site c'est marqué trÚs grand lit et sur place lit double normal
Ornella
7 months ago
8.0
Chaleureux
Cons: Le personnel pas trÚs réactif
Marouane
7 months ago
6.0
Lars
7 months ago
5.0
Nice Property
Cons: Slow and unprofessional reception desk and service staff Poor food quality, except breakfast
ghizlane
7 months ago
7.0
Ä°smet Zeynep
7 months ago
6.0
Khalid
7 months ago
10.0
We enjoyed everything, the food was delicious and varied and drinks were refreshing. The spa was excellent and relaxing. The staff was friendly and cooperative and special thanks to (Lahcen), guest relations, for his warm hospitality and welcoming. Plus the hotel close to Manara Mall and The Avenue M.
Cons: Nothing
Antonio
7 months ago
7.0
Swimming pool for adults, garden, friendly staff
Cons: check in experience was very bad, almost one hour for the whole process.
nigel
7 months ago
1.0
Overrated & over priced. Place was under staffed.
Cong Dung
7 months ago
6.0
Le petit dej correct
Cons: Ambiance bruyant. Check in avec une attente dâune heure et câest comme ça tous les jours. Aucune indication sur les Ă©quipements de lâhĂŽtel. Une clientĂšle de touriste de masse. Finition assez sommaire pour un 5*
Mohamed El Mehdi
7 months ago
9.0
Ignacio
7 months ago
6.0
La ubicaciĂłn e instalaciones estaban bastante bien.
Cons: El personal en general poco profesional. Especialmente los botones al solicitar su ayuda para coger un taxi. IncreĂble como hasta el botones comisiona de tu trayecto y no se preocupan ni que te recoja en la puerta sino que te hacen cruzar la calle.
Nameless
7 months ago
10.0
Lahcen supervisor relations client TrĂšs professionnel trĂšs sympathique trĂšs souriant
Cons: Ras
Karol
7 months ago
9.0
Good breakfast with wide variety of food to choose from. Even pork was served. Gym well equipped with instructor. Heated swimming pool - you can swim in it even if outside is not that warm. Very elegant rooms with gorgeous bathroom cladded with marble. Pillows very extremely soft. Room service was very attentive, they make your bed in the evening and they exchange towels after each shower. Beautiful reception hall. Garden and pool area are very nice. The restaurant Marcelona was not good, food was not prepared well. I would expect much more from the restaurant in five star hotel. Receptionists are lazy and not enough of them it should be fixed.
Harjit
8 months ago
6.0
Concierge staff were very good and helpful, however some of the reception staff were rude and insulting
Verified traveler
8 months ago
8.0
Hotel very nice and room was spacious. Aircon only seems to blow cold in rooms from beginning of April. I was here end of March and it was hotter than normal so room was too warm. Staff friendly but service slow in most areas of hotel.
Vina
8 months ago
6.0
Bit slow on the service side of things. And staff slow to respond
Kritaviryasingh
8 months ago
8.0
The hotel facilities were great. The food was amazing and the staff were very friendly. Some of the staff were so helpful and went out of their way to find a birthday candle for our daughter who turned one during our stay. The peacocks, rabbits and tortoises just roaming around the garden were such a great sight. Sami the pastry chef was so lovely at breakfast. Khadija at breakfast was so friendly and helpful. I wish I remembered more names especially the lovely guy who found us the candle for our daughter's birthday and the lady who checked us in and out.
Cons: We only have minor negative comments. It takes too long to check in or out at reception. The whole font desk is complete shambles. I got talking to one of the staff - they are all so friendly but their IT systems let them down. Printers, key coding machines and computers not working properly. Despite this they tried their best to be quick and kept apologising. If you arrive before the 3pm check in, I'd say plan ahead and drop off your luggage and go sightseeing or enjoy the pool facilities while you wait for 3pm check in. Not sure if this is a cultural thing but staff will not hesitate to quarrel with each other in their langauge in front of guests. I have seen it at reception, at the concierge desk, the towel guys at the pool and the main dining hall during breakfast. At first I thought they were just enthusiastic discussions but the angry expressions didn't need translating. Some staff are quite forceful asking to leave feedback when it was just our first morning at breakfast. The guy at the omelette station just took my phone and wrote his own google review praising himself and his colleague working the omelette/egg breakfast station...feedback which I didn't hesitate to delete instantly.
Maryam
8 months ago
10.0
Convenient hotel with great location close to the old city, very, clean, spacious and private rooms, comfortable bed. Good breakfast and nice spanish restaurant Staff are very friendly and helpful ! They make you feel at home and they spoil you with taking extra care of you. I would like to specially thank LAHSAN and ABU-BAKR the guest relation supervisors. Their professional hospitalities are unique. They went above and beyond to help us enjoying our stay. The concierge girl "LAMIA" guided us every day with charming smile to have the best experience. We highly recommend this place.
Olga
8 months ago
5.0
Great facilities!
Cons: Terrible service. Check-in takes 15-30 mins per family, had to carry our own suitcases everywhere, our room was not cleaned at all one day, had to ask 3 times to fix the safe, aircon did not workâŠ..
katie
8 months ago
10.0
Sophie
8 months ago
9.0
waqqasmalik
8 months ago
10.0
Gorgous hotel and such friendly staff. Had an issue with the room, which I brought to the attention of the hotel. Aboubakr El Badaoui, the guest relations supervisor was extremely helpful and went above and beyond my expectations in addressing the issue and changing the room to a higher category.
Antonina_London
8 months ago
10.0
One day into our long weekend getaway in this stunning hotel and oh, what an amazing start to our Moroccan adventure! We had a lovely chat with Aboubakr El Badaoui Guest Relation Supervisor this morning and received an exceptionally welcoming and accommodating service from him resulting in a room upgrade and a really wide smile on our faces. Thank you, Aboubakr!
Ayushi
8 months ago
9.0
The staff were the stand out positive experience to our stay and made us feel like an extension of their family! Particularly when traveling with a young child, we felt comfortavle and confidently say that this was an exceptional experience. The management team who initially greeted us, including Nadia and Lahcen were very professional, personable and attentive. This was consistently excellent throughout our stay. We knew the culture from here would be great. Both Mohamed (entrance) and Houssam (breakfast) who make the iconic Morroccan tea were kind and welcoming. They were wonderful to talk to and we enjoyed many visits to their respective tea stations during our stay, enjoying the hospitality and speaking about Morrocan culture. The quality of food and variety of the breakfast buffet was fantastic. Nouhalia looked after us very well and her hospitality was excellent. The team, including herself, head chef and Houssam surprised us with a birthday cake for our son, which was truly memorable for us all. Last but not least, the kids club was also a memorable experience for our son. A special thanks to Touria, Iqbal and the team for their professionalism and kindness. Our son enjoyed his time with them so much that he never wanted to leave. He has left with fond memories of the pizza, drawings and bracelet he got to make. Overall the facilities, rooms and dining experience (Marcelona) were all of high quality and allowed for an excellent stay.
Cons: We enjoyed most aspects of our stay, however to improve it further I would recommend the following for future guests (as consistent with other 5 star hotels): 1. Inclusive yoga and pilates free of charge to guests 2. Shuttle service to the medina a few times a day 3. Marketing and photos of the hotel on Booking.com and personal website did not do justice to the high quality of facilities that we experienced in person
Xenia
8 months ago
6.0
Quite difficult to get in contact with anyone prior to arrival. The staff was cold but tried to help as much as possible (English isnât a main language in Morocco) . Facilities were fantastic (3 restaurants and 3 outdoor pools) well maintained although the spa was under refurbishment with no prior notice so most services were unavailable. Plenty of options for breakfast, impossible not to find something youâd like to have. Overpriced menus, highly recommend looking around for places to eat which will provide more authenticity and value for quality. 10/10 for location and atmosphere.
Nina
8 months ago
8.0
Clare
8 months ago
6.0
charles
8 months ago
8.0
Trés bon petits déjeuners, belle chambre avec lit confortable
Cons: Espace SPA en travaux et non accessible avec aucune information lors de mla réservation.
Mohamed
8 months ago
8.0
Lâemplacement et la gentillesse du personnel!
jammiedodger89
8 months ago
6.0
Service letâs this hotel down massively. There seems to be a huge lack of training for the front desk staff and it impacted our stay massively. We had a great flight from London, got through the airport quickly and got a cab to the hotel in about 15 mins. When we arrived however it took nearly an hour to get checked in, our passports were taken by a member of staff and she disappearedâŠ! We then had to queue up for ages to check they still had sight of our passports and were in fact checking us inâŠ! Once sorted we were given our key cards, no porters seemed to be around so we struggled with our bags to the over end of the hotel. Once we found our room the key card didnât work. I then had to run back to reception to get it activated again and after returning to the room it yet again did not work. We then had to take our bags and ourselves all the way back to reception to get this sorted and were finally told that the lock on our room had been upgraded and we were given the wrong key. No apology as such was given, more of a comment about the fact I could have called the reception?! It put a massive amount of stress on us when we just wanted to get into our room and relax. It is basic customer service to apologise when the hotel has made an error and this lack of acknowledgment really frustrated us. The room was clean and a great size. Missing one dressing gown and an iron despite there being an ironing board. The balcony was lovely but the furniture took up the entire space so it was a struggle to enjoy it! Location wise it is away from the medina which was fine for us but a flag if you want to be able to access the square etc easily. We walked most places which took time but saved the hassle with cabs. 5 minutes from the hotel is M avenue which has some shops and restaurants and is worth exploring in the evening. The breakfast was good, great selection of food to cover all tastes. I think the only critique would be the coffee but I think catering for the volume of guests I imagine the hotel gets in the warmer months it would be impossible to offer anything better than a machine. Facilities were good, lunch by the lower pool was great. Gym was well equipped and clean. Spa was being refurbished so canât comment, we didnât hear much noise from these works. Check out was again chaotic - we had luckily left ample time but I would have been very stressed if we hadnât! There again was no real customer service - just taking payment without even really walking me through the charges. So much so that we were then contacted by WhatsApp when we landed to say our lunch hadnât been billed and they needed to take payment. Not really an issue but just shows the lack of organisation. The silver lining to the service was the guest relations employee who helped with a slightly later check out which meant we could enjoy the pool on our last day and shower in our rooms before heading off. Overall the hotel has so much to offer but is let down by the check in and check out processes!
Geraldine et ESTELLE
8 months ago
6.0
Salle de sport Petit déjeuner
Cons: Spa Hammam sauna fermé car en travaux TrÚs bruyant
Yassine
8 months ago
10.0
Je vous remercie de l'attention que vous porterez durant notre sĂ©jour âŠâŠâŠâŠ. SpĂ©cialement le responsable lahcen guest relation de son intervention immĂ©diate et professionnelle ce qui a rendu notre sĂ©jour agrĂ©able Ă movenpick Marrakech Nous reviendrons âŠ.. Merci encore
Emmanuel
8 months ago
10.0
Une hĂŽtellerie dâun excellent niveau. Un accueil de qualitĂ© . Lahcen Ă Ă©tĂ© dâun grand professionnalisme avec nous et dâune grande prĂ©venance
Mourad
8 months ago
10.0
Remerciements Ă lâHĂŽtel Mövenpick Marrakech Un immense merci Ă toute lâĂ©quipe de lâhĂŽtel Mövenpick Marrakech pour cet accueil exceptionnel. Le personnel a Ă©tĂ© Ă la hauteur de la rĂ©putation de lâhospitalitĂ© marocaine : attentionnĂ©, chaleureux et toujours prĂȘt Ă rendre le sĂ©jour inoubliable. Je ne connaissais pas votre Ă©tablissement auparavant, mais aprĂšs cette expĂ©rience, vous pouvez dĂ©sormais me compter parmi vos clients fidĂšles. Une mention spĂ©ciale Ă Lahcen et Oumaima Ă la rĂ©ception, qui ont su faire preuve dâun professionnalisme et dâune bienveillance remarquables. Ă trĂšs bientĂŽt !
Cons: Rien
34rajg
8 months ago
10.0
Absolutely wonderful experience with Abdoulaye and Rashid, our personal trainers for our family session at the hotel fitness centre. He inspired the whole family to start learning the machines and equipment. For me he was able to guide me on my strength training program I already had in place. The gym is well equipped to not only do machines and cardio but also deadlifts, squats and compound movements which is an absolute plus. We will be coming here daily while on our vacation.
Farid
8 months ago
10.0
TinaB264
8 months ago
10.0
The manager Mr Aboubakr El Badaoui was very accommodating and understanding when unfortunately the room we were allocated was not what we expected having booked a superior room. We were very disappointed and brought it to his attention, seeking a room change. Although he could not do anything about it the day we arrived the following day he arranged a room swap. My friend and I were very happy with the outcome and that it was done without any fuss or bother.
Aziza
8 months ago
10.0
JĂșlia
8 months ago
7.0
Emilie
8 months ago
9.0
Zachariah
8 months ago
6.0
excellent property with attractive reception, lounge and grounds, a good breakfast with a wide choice, pleasant staff all round. Mohammed at the reception, who did his best to accommodate our two rooms close to each other (we had requested at the time of booking and had a confirmation by email, but unfortunately this was not the case on the system when we arrived).
Cons: Dysfunctional reception, almost always had grumbling guests waiting to have their complaints sorted, check in was a long process. It appeared that the desk was always short staffed (though there were staff in the office inside). The restaurants too had staff thin on the ground and almost always stretched while carrying out their duties, this resulted in long waits most times. For a 5 star, the rooms were very poorly stocked. Instant coffee, tea, sugar and water. No milk! Empty minibar and no munchies.
Kaled
8 months ago
10.0
Das FrĂŒhstĂŒck war sehr reichlich, vielseitig, lecker und frisch. Alle Mitarbeiter waren extrem freundlich und zuvorkommend. Hab euch lieb, muss einfach wieder kommen. Danke an alle besonders Zaid fĂŒrs Eier braten, Fatima, den Chefs jeden einzelnen danke.
Cons: Das Wetter hÀtte besser sein können, darauf hat aber niemand Einfluss.
pierre
8 months ago
6.0
Le personnel Ă l'Ă©coute et disponible !
Cons: Les oreillers trop "mous"!đ€š
mary
8 months ago
6.0
Reception staff absolutely dreadful. Otherwise fairly ok. I have stayed at this hotel before but would not come again.
edward
8 months ago
4.0
Shawn
8 months ago
9.0
Nice facility with beautiful decor and well maintained grounds. Breakfast was fantastic with attentive staff
Cons: The front desk seemed short handed during the peak checkout time
Starts From
$322.00 / night
Avenue Mohamed VI, Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Why Book With Us
Expertise and Experience
Tailored Services
Comprehensive Planning
Client Satisfaction
24/7 Support
Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com