Mercure Shéhérazade Rabat
Chain: Mercure
Description
Luxurious Accommodation
The Mercure in Rabat offers stylish and modern guestrooms with amenities such as satellite TV, a safety deposit box, and a minibar for your comfort and convenience.
Culinary Delights
Indulge in international cuisine at Kangourou Grill and savor your meals on the terrace during the summer. Unwind with a drink at the Aladin bar for a relaxing evening.
Convenient Location
Located in the residential quarter of Hassan, our hotel is just minutes away from the main historic area, business center, a golf course, and the international airport.
Experience luxury, convenience, and exceptional service at Mercure Shéhérazade. Book your stay now for an unforgettable experience.
Sentiment Analysis
Friendly staff
Great service
Good location
Renovated rooms
Delicious breakfast
Popular Amenities
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Currency exchange
Shared lounge/TV area
Outdoor furniture
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Availability Side
Standard Twin Room
These modern rooms have air conditioning and satellite TV.
Superior Twin Room
These modern rooms have air conditioning and satellite TV.
Superior Double Room
The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a hairdryer. This double room prov...
Guest Sentiment Categories
Cleanliness
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Service
Service was generally appreciated, with staff going above and beyond to cater to guests' needs.
Location
The hotel is well-located in a quiet neighborhood and within walking distance of key amenities.
Room Quality
Rooms were renovated and comfortable, with guests enjoying the newly refurbished accommodations.
Amenities
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
Breakfast and restaurant services were generally well-received, with guests appreciating the variety and quality.
Overall Experience
Most guests had a highly positive overall experience, praising the friendly staff and comfortable amenities.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Reviews (228)
hanane
5 days ago
8.0
Khalid
1 week ago
6.0
1 week ago
9.0
Aamiainen oli hyvä ja runsas. Vain munakasta ei saanut yhytenä aamuna ilman pitkää odottelua.
Cons: Hotellissa oli kunnostustöitä meneillään, mutta eivät ne paljon häirinneet
1 week ago
8.0
Très bien le petit déjeuner
Cons: Chambres pas faites entre les deux nuits
Ivana
2 weeks ago
10.0
Tout
Hicham Naciri
3 weeks ago
7.0
Les chambres sont très confortable très propre et bien entretenue avec tout ce qu'il faut
Cons: L'hôtel faisait des travaux de rénovation au niveau de l'entrée principale ainsi qu'au premier étage, nous avons été surpris de voir les travaux à notre arrivée, il fallait au moins mettre un message avertissant le client sur Booking ou en lui envoyant un message direct avant l'arrivée, c'est bien dommage
Chantal
3 weeks ago
9.0
Rokaya
3 weeks ago
10.0
Planche
1 month ago
8.0
Huseyin
1 month ago
8.0
Dede
1 month ago
9.0
Very good room and really comfort, very clean. good breakfast too. Very near to the tourism site/place.
Awad
1 month ago
10.0
Juanita
1 month ago
7.0
Está ok la ubicación. La cama es cómoda.
Cons: Lo encontré en remodelación algo incómoda para el huésped
panaskar
1 month ago
8.0
Location of the hotel
Cons: Staff and construction work noise in the hotel.
Clare
1 month ago
6.0
Good breakfast. Nice colour scheme in the newly decorated rooms. Very helpful and pleasant staff
Cons: The hotel was being renovated. My first room had a strong smell of drains from the bathroom. I asked to move and the second one was much better
Mabillard
1 month ago
8.0
Hôtel confortable malgré les travaux de rénovation en cours.
Cons: Rien
1 month ago
8.0
Sehr gut angebunden. Mitarbeiter waren nett und Hilfsbereit.
REDOUANE
1 month ago
5.0
Nawal
1 month ago
7.0
Cons: Le p'tit déj est bien mais Améliorer
Gábor
1 month ago
7.0
Sixtine
1 month ago
4.0
Situation ok Personnel sympathique
Cons: Hôtel en travaux Aucune insonorisation
1 month ago
3.0
Cons: J'ai eu un souci avec la climatisation de ma chambre, car celle-ci s'activait et se désactivait toute seule en pleine nuit. De ce fait, je suis tombée malade, j'a dû allée voir la réception à deux reprises, car rien n'a été fait. Le technicien est passé et a dû tout démonter.
michel
1 month ago
8.0
Cesar
1 month ago
8.0
Está bien ubicado y está muy limpio
Cons: El precio del bar es un escándalo
Virgilio Aparecido
1 month ago
7.0
Virgilio Aparecido
1 month ago
6.0
Fatima
1 month ago
8.0
1 month ago
9.0
Service exceptionnel et très à l’écoute. Un grand merci à l’équipe.
Cons: Manque de lumière dans la chambre.
1 month ago
8.0
早餐很不错
Cons: 房间较小
séverine
1 month ago
8.0
Le confort des chambres et le choix du petit déjeuner
Kamal
1 month ago
5.0
Il va falloir absolument résoudre le problème De la salle de bain qui est vraiment minuscule et il faut être maigre pour pouvoir se doucher ou circuler dedans. C’est un gros problème . pas de tables de nuit !!!!! si on a des choses , il faut les poser par terre, tout simplement ,c’est drôle !!! En plus c’est trop trop cher .
Cons: Le petit déjeuner et le bar
DAVID
1 month ago
8.0
Bien
Cons: Bien
Philippe
1 month ago
9.0
Anisa
1 month ago
8.0
A special mention to Ms Zineb who went out of her way to assist me during my stay. The service was excellent, especially assistance with renting taxis and tours. The rooms have also been recently renovated so quite comfortable. The location is excellent
Cons: The property is still undergoing renovations so the outside and some sections could do with a little more TLC
فهد
2 months ago
8.0
Redouan
2 months ago
5.0
MARTINA
2 months ago
7.0
Baafi-Antwi
2 months ago
10.0
Hotel was very clean. Breakfast had a good variety. Staff extremely helpful and friendly
Angel
2 months ago
2.0
El desayuno
Cons: Hotel totalmente destartalado. No funcionaba el ascensor. Tres pisos cargando con la maleta. Habitación demasiado pequeña. WC muy pequeño. Instalaciones muy viejas.
Zainab
2 months ago
10.0
Propreté, simplicité, gentillesse..
Cons: Les coussins ne sont pas confortables, trop grands
Sylviane
2 months ago
7.0
Le personnel est sympathique et fait tout ce qu'il peut pour satisfaire vos demandes au mieux. la chambre tout juste rénovée - avec goût - était confortable. côté cour (donc calme). Literie neuve, TV grand écran, rideaux occultants, coffre-fort, petit réfrigérateur, bouilloire + thé/café, bouteille d'eau. Petit déjeuner agréable. Bon café! Départ à 3h du mat pour l'aéroport, taxi commandé par l'hôtel, aucun problème. Hôtel proche du tram.
Cons: l'hôtel était en cours de rénovation et en face, aussi, il y avait de gros travaux de construction. le réfrigérateur n'était pas suffisamment "froid"
Ayoub
2 months ago
2.0
I like the room
Cons: We were traveling two days and we come specifically for rest but it was maintenance at the hotel we don’t feel comfortable
Pauline
3 months ago
10.0
Super accueil surtout une dame du service du petit déjeuner Une gentillesse incroyable
Cons: Les travaux pendant mon séjour mais difficile de faire autrement
Munir
3 months ago
9.0
Clean hotel, polite staff and good breakfast.
Karim
3 months ago
10.0
zine el abdine
3 months ago
7.0
Janice
3 months ago
10.0
The Mecure hotel is currently undergoing renovations but this did not affect the quality of service we received during stay. All staff were incredibly friendly and attentive. The room was smart and comfortable, all newly decorated. We had gone to support a family member who was having an operation and so chose the Mecure for its proximity to the hospital, but the hotel also made for an excellent base from which to visit the sights of Rabat.
AZEEM
3 months ago
10.0
Melanie
3 months ago
8.0
Personnel très à l'écoute !
Amer
3 months ago
10.0
Hotel is very peaceful, clean and staff is very friendly. Location is excellent and I recommend staying in this hotel.
Cons: Breakfast could have more fruit and vegetables options.
Soufiane
3 months ago
7.0
Cons: L’emplacement des toilettes n’est pas adaptés. Trop petit, Nous n’avons même pas eu la Place pour nos jambes. On a dû se mettre sur le côté
Btissam
3 months ago
9.0
Filipa
3 months ago
10.0
Molouaynoah
3 months ago
3.0
Niets
Cons: Dat ze in verbouwing zaten
Astefanoaie
4 months ago
8.0
Incredibly close to all major attractions, located close to several diplomatic missions, good selection for breakfast
Anonymous
4 months ago
5.0
The breakfast and supportive staff
Cons: The AC was very loud and I needed ear plugs. The overall impression was run down and in a need of an upgrade.
Hector
4 months ago
9.0
Location was really nice to visit Rabat, close to the tram
Cons: AC was not very good
artboxoutoftheboxidb
5 months ago
10.0
Was a good stay and we enjoyed the night and the neighborhood was very calm and especially the breakfast with Mr youness and other staff... The rooms were very nice and weve had a good tour at Rabat and seen lot of monuments and sea and we hope to get back again
Christine
5 months ago
10.0
Propreté irréprochable Belle chambre Bonne literie
Shahida
6 months ago
2.0
Location was good but transport links were poor. Hotel had construction work going on in the rooms above which started just after 9am till 6pm so we had no choice but to leave the hotel for peace and quiet. The hotel staff showed no remorse for ruining our holiday and as a result I would recommend you stay well away.
Amresh
6 months ago
7.0
Ms25
7 months ago
8.0
I was there for only one night on a trip for work, but the staff were great and I had one of the renovated rooms which was very nice.
Cons: I would have preferred a double bed as I feel like the room was too small for two twin beds.
VT_Canadian
8 months ago
10.0
We stayed 8 nights at the Mercure Ranat. The hotel is a nice 3 star hotel, nothing fancy, and located in a quiet neighborhood a five minute walk from the main thoroughfares with shops, cafés and restaurants. We had a room in the newly renovated 3rd floor and everything was ship shape. Towels and linens were fine, bed was firm and comfy. The room, the corridors and the commin areas are all impeccably clean. Any issues we had, which were few, were quickly dealt with by the friendly attentive staff. We spent a bunch of time hanging out in the large, sunny courtyard. The breakfast (included in our rate) was particulely enjoyed as it features an omelette starion, fresh fruit, both moroccan and french breads and great coffee. There was construction noise during the day as they are renovating the lower floors bur it was always done by 5pm.
Nkurunziza
9 months ago
8.0
karolinarV574EH
9 months ago
10.0
I can't speak highly enough of this hotel and the entire experience, from the moment I walked in, was fantastic. The staff was friendly and efficient, and was not only knowledgeable but also took the time to address all my questions and concerns. I left there feeling amazing
Khaled
9 months ago
4.0
isaevad2025
9 months ago
10.0
I recently had the pleasure of staying there, and it was an unforgettable experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction.. coupled with exceptional service, made my stay truly memorable. The hotel’s prime location made exploring the city a breeze.. Highly recommended
hannahy277
9 months ago
10.0
Amazing stay & calm place & breakfast was great & rich & staff also very welcoming & helpful, very near from attractive places, Room was clean with the essentials & everything i needed, almost all is within walking distance, so i can recommend this place
Ouwersloot
9 months ago
8.0
Employee's were very friendly and helpfull.
Jacob
10 months ago
9.0
Good location if you have business appointments in the Tour Hassan district. Rooms are comfortable and clean and the reception staff are very helpful. There is a restaurant and bar and a comfortable lounge area. The hotel is well located for transportation to other parts of Rabat. I will stay here again if I need to be in Rabat for work.
Tarek
10 months ago
10.0
Superbe hôtel. L'équipe est fabuleuse
Mohamad
11 months ago
10.0
Facundo
11 months ago
10.0
La hubicacion es lo mejor que tiene este hotel, el hotel es un poco antiguo en las habitaciones pero muy acuerdo al precio
W8054ERannae
11 months ago
10.0
Quiet clean always so friendly and flexible staff:).. gently refurbished and preserving the old art deco details and yet with a fresh feel. Very clean and lots space. Wonderful breakfast with a choice for every diet. Very kind staff and great value for money
Ray
11 months ago
7.0
Zeshan
11 months ago
4.0
reebm1024
11 months ago
6.0
The Mercure Grand Hotel Rabat is a simple and decent hotel that offers good value for money. It provides all the basic amenities you would expect for a comfortable stay, making it a suitable option for travelers seeking an affordable and no-frills experience. However, the hotel does feel a bit outdated in terms of design and facilities. One notable inconvenience is the lack of assistance with luggage. The lift is positioned on an elevated platform, requiring guests to carry their luggage up and down a few steps—a challenge that could easily be addressed with a slope or dedicated staff to assist. That said, the hotel delivers on the essentials, and for the price, it meets expectations. If you’re looking for a straightforward stay without luxury add-ons, this is a good option, though some minor improvements could make the experience more seamless. The Mercure Grand Hotel Rabat is a simple and decent hotel that offers good value for money. It provides all the basic amenities you would expect for a comfortable stay, making it a suitable option for travelers seeking an affordable and no-frills experience. However, the hotel does feel a bit outdated in terms of design and facilities. One notable inconvenience is the lack of assistance with luggage. The lift is positioned on an elevated platform, requiring guests to carry their luggage up and down a few steps—a challenge that could easily be addressed with a slope or dedicated staff to assist. That said, the hotel delivers on the essentials, and for the price, it meets expectations. If you’re looking for a straightforward stay without luxury add-ons, this is a good option, though some minor improvements could make the experience more seamless.
christian
1 year ago
8.0
Bon hôtel proche de tout à pieds
Nyuma
1 year ago
10.0
The Director Hanane she is highly professional and customer centric
Cons: Nothing
William
1 year ago
6.0
Very quiet. Friendly and helpful staff. Nothing fancy but a great breakfast.
janglije
1 year ago
2.0
I have never reviewed a hotel before actually sleeping overnight but I’m so angry I can’t sleep. Hotel is clean however only 2 bath towels. No hand towels or face cloths. This is an ACCOR hotel branded Mercure. Definitely below the branding standards in Paris and Europe . Worse part was the bartender in the hotel bar. Wouldn’t allow us to pay with credit card. Cash only. We ordered 2 Casablanca beers then found out we can order a bucket of beers 5 for the price of 4 beers. Another guest at the bar ordered for us. Bartender charged us for a total of 7 beers no discount. When the bar guest queried about the difference in pricing he said hotel guests don’t get the discounted offer. Essentially if you are stupid enough to stay in this hotel you pay a premium. It’s not the 38 Dirhams. It’s the principle. We paid him 300 dirhams cash and he said no change. Who cares it’s 20 dirhams in change. We would have tipped him 20% because we are North Americans. Instead the bartender decided to scam us for a total of 58 dirhams that really pissed me off. Again it’s the principle at hand Not sure if it’s racial discrimination or a gender issue but we would never recommend this hotel to anyone. I’m sure this is not an ACCOR corporate policy to rip off guests but if definitely left a HORRIBLE impression of ACCOR/Mercure hotels. Very disappointing. Brought up the issue with the front desk… no resolution. Why can’t they charge my credit card and give back the 300 dirham. We didn’t convert a lot of USD to dirham because we had no plans to shop a lot in the souk. Now I have to convert more USD because of the bartender’s scam to pocket the pricing difference. I guess it adds up if you scam enough guests
Golding
1 year ago
7.0
Empleados. Zonas comunes.
Cons: Habitaciones bastante viejas Ruidos de trabajos en otra planta
Abdallah
1 year ago
2.0
nothing
Cons: not clean lots of mosquitoes in the room , telephone was not working , breakfast was not has ants of the food.
Hafit
1 year ago
5.0
Nothing or may be the proximity of the city
Cons: Very basic hotel
Meryem
1 year ago
9.0
Anette
1 year ago
8.0
Julian
1 year ago
6.0
Peter
1 year ago
8.0
Alice
1 year ago
7.0
It was in a great location for me and it was clean and quite comfortable. The air conditioning was great. The breakfast was great too.
Cons: It was a confortable, standard hotel
Alberto
1 year ago
8.0
Vecchio hotel. Ma pulito
Mohamed
1 year ago
10.0
Divesh
1 year ago
2.0
Beds are rocky hard, pillows too. No space in bathroom n toilet. Air conditioner not working. Staff don’t care, pretending they don’t understand English at this international hotel.
James
1 year ago
2.0
The hotel was old not very clean . Bathroom had broken tiles and linen and bedding was old and dirty looking
Khaled
1 year ago
10.0
Clean, attentive staff, breakfast, location
Mohamed
1 year ago
9.0
Laurence
1 year ago
8.0
The room lacked some small things like glasses for drinking and milk for making tea. My main complaint, however, is that the air-conditioning was inadequate. Third-floor rooms on the South side of the hotel are to be avoided, as they get too hot. (I can't imagine what they must be like during the summer - I was there only in April!)
Ada
1 year ago
8.0
The hotel is well located. Rooms are clean and comfy. Wifi works well. Personnel are kind and attentive.
Cons: Spa is not working; breakfast with no healthy options.
Mohamed
1 year ago
3.0
Hotel in Decent location and have good wifi
Cons: Poor facilities Very law quality bedroom Extremely poor breakfast Thin walls and doors can get really noisy Central air conditioning so you cant control the temperature , meaning you cant even choose heat or cooling Staff unhelpful
Khaled
1 year ago
9.0
Great location
Cons: Nothing
Cengiz
1 year ago
6.0
Cons: Room too small
Noaim
1 year ago
7.0
Alaa
1 year ago
7.0
Location
Cons: Room cleanliness and facilities
Marouan
2 years ago
1.0
Nothing! This is my first and my last experience with this hotel.
Cons: The personnel of this hotel are horribly unprofessional
Abuaflah
2 years ago
8.0
The staff across the board were great.
Cons: Too much noise from the roof. Also some areas need maintenance, hinges of shower room are fully rusted waiting to fall in someone.
Cliff
2 years ago
9.0
I liked the feel of the hotel,it was calm and quiet with staff that were helpful and friendly. The private courtyard was nice for having a coffee just off the restaurant that had great breakfast and and evening meals.
Cons: The only personal thing for me being 63 yrs old was the chairs outside were a bit hard and possibly need cushions.
Alina
2 years ago
8.0
The room was clean, breakfast was also fine and overall good value for the money.
Cons: The bad mattress was a bit too rigid for my taste.
Bouchra
2 years ago
10.0
Zeer netjes en vriendelijk personeel Alles goed verzorgd en het ontbijt top Ik kom zeker terug
Ray
2 years ago
9.0
M
2 years ago
5.0
Front desk staff, Zinead ⭐️⭐️⭐️⭐️⭐️
Cons: Assuming this is not a corporately owned property (most are not) Accor and the owner are not on the same page as to quality. It’s a tired property in need of renovations.
Ziad
2 years ago
9.0
Petr
2 years ago
10.0
It was my second time there, and everything was as good as at the first time. Not a single reason for a reproach.
Yassine
2 years ago
3.0
The location
Mimoun
2 years ago
10.0
- Friendly staff - Nice location and very hygienic
Cons: Nothing
Amine
2 years ago
10.0
Very Nice hôtel in the downtown
Abdelgafar
2 years ago
10.0
Patricia
2 years ago
8.0
the breakfast was really good and the location was alright. there was just a mix up on the bills
Cons: cant say because most of the time was spent at the conference
Noushad
2 years ago
6.0
Emmanuel
2 years ago
7.0
Staff was really kind and aware of guests requests. Breakfast was lovely.
Cons: My room was next to elevators and I could hear everybody going in and out from 6 AM, and the elevator itself was to noisy. Kindly the reception staff change my room to the end of corridor and I slept so well the following 3 nights. But to avoid this to other guests, the room should have a better sound proof at the door, or adding a second door to not hear the people passing by outside the corridor or doors slapping from automatic door brackets.
Radwa
2 years ago
8.0
it was a very good experience, and will definitely repeat it when possible
Cons: nothing
Mark
2 years ago
8.0
Location was perfect, the staff were very helpful and the breakfast was great. Safe paid parking outside.
Cons: The bed wasn't very comfy.
Justin
2 years ago
8.0
Staff, breakfast
Cons: No coffee or tea facilities in room, one small water..nous my idea of the hotel brand standard
Ilyana
2 years ago
4.0
Je ne recommande pas du tout. Heureusement que nous sommes resté juste une nuit. Les lits était sale, la chambre en général était sale. On entend tout ce qui se passe dans les chambre à côté donc assez bruyant. Le petit déjeuner est correct.
Justin
2 years ago
8.0
Clean, friendly staff and helpful, Perfect cleaning, and the breakfast was very nice.
Cons: There was no coffee facilities in the room, which I was not impressed with. Also, only one small bottle of water, I think there should be at least more water and the ability to make a hot drink in your room.
Boston_to_the_world
2 years ago
9.0
Staff. They make all the difference. Breakfast is great. Beds are very comfortable. Showers and bathroom area were clean. Quiet location and attentive staff.
Cons: The toilet flush needed repair but it worked.
Mike
2 years ago
7.0
convenient location
Cons: tired building work in progress
Mona
2 years ago
6.0
location, was really nice location, staff was friendly especially Amina , lady she make Messamen & Amine
Cons: clean-less , the room need some cleaning, dust was almost everywhere, curtains looks a bit dirty , the breakfast area too :(
Sung
2 years ago
9.0
Peter
2 years ago
10.0
Perfect location and kind staff with very open and friendly attitude, restaurant was also nice with own terrace so you can enyoj your breakfast also on terrace.
Cons: nothing
Vladimir
2 years ago
8.0
L'hotel est un peu vieux, a besoin d'un rafraichissement. Les zones communes manquent un peu de propreté , notamment la terrasse. Sinon le lit est confortable.
Jack
2 years ago
10.0
The best place I've ever stopped; I couldn't have felt more welcomed. A very beautiful building and lovely food. I would highly recommend stopping here, if you want to experience true Moroccan culture. 10/10
Ish
2 years ago
2.0
Irresponsible staff. Didn’t fix shower for whole stay. So I couldn’t take shower.
Abdulaziz
2 years ago
6.0
Pathmanathan
2 years ago
6.0
The location near tram station walking distance. Closer to Rabat ville station. Able to walk to the mausoleum. Also closer to the super market.
Cons: The light did not work in one room, the maintenance staff took care of it. The breakfast was very poor. The quality of food was very average.
Salma
2 years ago
8.0
Elena
2 years ago
9.0
Kathleen
2 years ago
9.0
Narayan
2 years ago
7.0
Frendly and very helpful staff, location
Cons: A bit rundown and not the cleanest
Mohd
2 years ago
10.0
Mohamed
2 years ago
8.0
Position and staff
Cons: Rooms need some renovation. Electrical socket was out Window was not closing entirely
Inas
2 years ago
9.0
Ellie
2 years ago
3.0
Petr
2 years ago
10.0
Everything was as one could expect. Good location, helpful staff, a comfortable room, a breakfast with traditional Moroccan specialities and fast wi-fi.
Lund
2 years ago
7.0
Location, cleanliness, staff
Cons: Silly shower Doors, which meant water all over the floor. Only non-Arab TV-Channel was CNN. Restaurant food was acceptable, but far from fantastic.
Guillaume
2 years ago
10.0
Acceuill chaleureux et bienveillant , une équipe très sympathique. Petit déjeuner très complet . Je recommande cet hôtel .
Dr.thomas
2 years ago
5.0
nearby and almost clean
Cons: old and the furnitures are messed
Yahya
2 years ago
7.0
Khadijetou
2 years ago
5.0
Terrace breakfast location
Cons: coffee only black coffee availble cleaning check-in
Anonymous
2 years ago
8.0
Vera
2 years ago
8.0
The staff is extremely friendly and helpful.
Jabhar
2 years ago
1.0
Semia
2 years ago
8.0
Claudio
2 years ago
8.0
Ottima gestione, abbondante colazione, personale gentilissimo avrei solo preferito una Camera più grande
Bryan
2 years ago
10.0
James
2 years ago
10.0
Filip
2 years ago
7.0
The hotel is clean and it it is situated very close to the Hassan Tour in the area of the embassies The staff is very nice the shower was good and the water was hot
Cons: The room was small and some kind expensive for what is offering The bathroom door did not close and did not open either
Biléou
3 years ago
9.0
Justin
3 years ago
4.0
Staff
Cons: tired facilities
Mustapha
3 years ago
9.0
Mustapha
3 years ago
10.0
Mustapha
3 years ago
10.0
Tony
3 years ago
8.0
Zakaria
3 years ago
8.0
Anonymous
3 years ago
1.0
nul horrible
Oğuzhan
3 years ago
8.0
Nice breakfast and clean hotel.
Trex
3 years ago
6.0
Posh embassy streets. Walking distance to top 3 must see in Rabat. Felt safe in residential neighbourhood.
Cons: The staff in the restaurant really didn’t want to be there. We had to ask for butter 5 x to go with the bread at dinner. However, the offering at breakfast buffet was surprisingly good.
Javijimenezg
3 years ago
9.0
Sherry
3 years ago
1.0
Location
Cons: The hotel is very poor, it deserves 1 star The breakfast was horrible , flies everywhere stuck on the food .that was disgusting and very unclean. I spent two nights with no breakfast and will never come back again.
Adil
3 years ago
10.0
Abdelkarim
3 years ago
6.0
Emplacement
Meryem
3 years ago
1.0
I didn't like the breakfast
Cons: the bed was broken as well the room have a bed smell I didn't like the breakfast as well the staff they are impolite
moulay mbarek
3 years ago
10.0
Welcoming.
Washokenyi
3 years ago
10.0
petit déjeuner
Regina
3 years ago
7.0
Kaoutar
3 years ago
6.0
Bien dans l ensemble
Verified traveler
3 years ago
8.0
Boa estadia perto do centro
Yassir
4 years ago
2.0
After booking for 1 night stay, I went to the reception in order to check in...but the receptionist said that my reservation is not mentioned on the system. Expedia booking couldn't send a booking confirmation to the hotel. I showed them the confirmationI received by email but on the hotel system Expedia sent nothing.
Verified traveler
4 years ago
8.0
A pleasant stay. Hotel a bit tired but met my needs. Room fine though a bit of a "drain smell" from the bathroom though not to the extent that I would make the effort to change rooms. Staff excellent and friendly. Food in the restaurant (evening meal) perfectly acceptable but not mind blowing. Breakfast options were very nice.
Feria
4 years ago
4.0
Certains endroits touristiques sont proches.
Wgdan
4 years ago
2.0
The room was dirty. It smelled terrible. The housekeeping did not do anything. Their breakfast was not even good. I would never go there again nor recommend that place.
Metin
4 years ago
10.0
It was near to embassy suit our needs
Verified traveler
5 years ago
2.0
Very old and run down and the breakfast is very poor. Should have stayed at hotel rabat.
albert
6 years ago
6.0
Well located to explore Rabat, decent price and breakfast but dated from a design perspective. They need more irons for the guests. Front desk stuff is very nice.
Verified traveler
6 years ago
4.0
Location are good and quiet, but room so dirty and everything seems broken, only the reception lady can speak english
Ian
7 years ago
6.0
Hotel is adequate but WIFI was terrible. This may be related to the room as on a previous stay with a room at back of hotel it was better, although still temperamental.
Mike
7 years ago
8.0
This was overall a nice hotel. The breakfast buffet was great, with a good variety of pastries, fruits, and Moroccan specialties, including custom made omelets. The room itself was small, The two single beds were jammed up against each other (no separation) because there just wasn't room. The closet was in an awkward position, the AC was weak, not getting cold even when "set" to 15 degrees (Centegrade). The refrigerator barely cooled at all. Staff was friendly, and English was fine.
Hamid
7 years ago
6.0
Hotel needs to spend resources to improve its refurbishment and cuisine to suit foreign travellers. We experienced that its overall standard(s) are average or 3 star.
Greg
7 years ago
8.0
Restaurant food is somewhat lacking in flavor. No A/C in rooms. Staff was nice. Rooms were acceptably clean. Would stay again provided the weather was cool.
Verified traveler
7 years ago
4.0
Light in shower hanging by wire. A fire hazard. Safe box did not work, so nowhere to store important docs or equipment. No toilet brush! Air-con did not work well. Was still too warm to sleep well in even though I set it very low. All staff were friendly and helpful. Location: 20min from main station. Wi-Fi worked fine.
Verified traveler
8 years ago
8.0
The hotel was ok. It was a bit noisy and the shower was really cold but otherwise it was fine.
Verified traveler
8 years ago
10.0
Staff was very nice. They provided great services and support. Food was also good. The hotel was well located. We will stay there if we come back to the city. Thank you very much.
Verified traveler
8 years ago
6.0
Good location, elevator painfully didn't work a lot of the time which the staff seem to try and ignore. Rooms are very small no hook in bathroom for towels, no kettle etc and no room for a large suitcase. Breakfast is average as I am gluten free struggled a lot. Breakfast egg counter staff only seem to know how to make an omelette nothing else. Reception staff had our rooms round the wrong way and tried to charge me for prepaid room but didn't understand at all
Verified traveler
8 years ago
4.0
I had to leave the hotel after one night. The A/C was not working properly, and the bathroom space was very tight. My credit card was fraud after using it for my payment, I am not sure if the hotel was the problem, but my overall experience was not good.
Mohammed
8 years ago
10.0
Very clean and personnel were very proffessional
Verified traveler
8 years ago
8.0
Overall facilities and rooms nice as 3 star hotem but some staffs are no star hotel
Ruru
8 years ago
2.0
Worst hotel ever, rooms are dirty, lights don't work in the room, bed and pillow are in bad condition, room and hall smells bad, bathroom makes noise when you use it. Staff are not great, people smoke in the are between the lobby and dinning area. Don't go there
ruben
9 years ago
6.0
Hotel is OK. Check-in staff was rather aloof, but got the job done. Breakfast was OK - nothing to write home about. Room was clean and comfortable and bathroom was very good. Hint... for whatever reasons, petit taxis refuse to take you from the train station to that part of town (which is actually a very nice residential area)... so, from the train station, take the tram towards Sale, and alight at the second stop. From there, it is a five minute walk. From the hotel, the old city can be reached by foot in about 15 to 20 minutes. Bottom line: Would I stay here again? I would not be opposed to it.
A reviewer
9 years ago
8.0
This is a good place to stay in Rabat: the hotel is pleasant, staff are friendly, rooms are clean, and our room at least had none of the signs of poor maintenance that you can find even in hotels of higher categories in Morocco (cracked tiles, paintwork worn or badly repainted...) Breakfast was very good, with a wide range of choice that compares well with other hotels of similar category. The one drawback was the small size of the room. There is just about space to move around the bed. There is a desk, but it is so close to the end of the bed that there is no room to sit at it. The hotel does not have its own parking, but it was easy enough finding a parking space in the street. The booking confirmation implied that the parking fee would paid to the hotel, but that is not the case: there is a "gardien" in the street, and you pay him.
Verified traveler
9 years ago
8.0
Good, functional and clean hotel that offered good comfort and value for money. Breakfast setting was great and the food in the restaurant was flavorful. Staff was helpful. The area of the hotel seems safe and quiet and within walking distance from main attractions.
Verified traveler
10 years ago
8.0
Pleasant hotel. I wish I had not been given a room where they were repairing the hallway right across from my room. Nice restaurant staff; good breakfast. Price is good. Would stay there again.
Mohammed
10 years ago
8.0
The room was tinny and feels cramped in.
Nina
10 years ago
8.0
First visit to Morocco. Don't speak French or Arabic. Did just fine. Hotel is a healthy walking distance to Mohammed V mausolum, the river front, Kasbah, Plage (beach) Rabat for water sports (including surfing), cemetery, and the Medina. Good breakfasts. Nice bang for the buck!
Gill
10 years ago
6.0
A strange thing happened. The T shirt I wore to travel to the hotel went missing from my suitcase. I didn't put anything out for the laundry service. I reported this to 3 different people on reception, but nothing was done.
Ayoub Mohamed
10 years ago
4.0
is not good hotel
michelle
11 years ago
10.0
super easy check in, hotel staff spoke English very well. The room was big and the shower was awesome. It's super close to the Hassan tower and you can easily walk to the medina or kabash. Wifi was also a great plus
Ali
11 years ago
6.0
The hotel was moderate in every way The rooms could benefit from a facelift. The parking facilities was poor Overall a very average hotel.
Faisal
11 years ago
8.0
the type of the bathroom door is bad, they need to change..
Duel
11 years ago
8.0
The hotel is good for the price and the staff seem friendly and willing to help. They just need to work a little on understanding English.
Rkia
11 years ago
6.0
Everything was nice. But the breakfast was a little disappointing. The choices were limited in the hot part of the buffet.
Verified traveler
11 years ago
10.0
Nice hotel good wifi, great value, good restraunt and bar, and a great location, defintiely recommend it
neil
11 years ago
8.0
Just what was needed. Clean and comfy.
Yves187147
12 years ago
4.0
I wanted to try the Mercure Hotel in Rabat as I have had other excellent stays in Mercure hotels in Paris. Unfortunately this Mercure is really a poor one and not up to the Accor hotels standards. The first room we were given was on a floor that was being renovated and there were tools and rubble in the nearby corridor. After complaining to the reception desk we were given a small room without work nearby ... Not a place where I will come back at this price of a little more than $100 per night, the Diwan hotel from the Accor group in the same area of Rabat is definitely much better and not much more expensive...
Robert
12 years ago
8.0
The hotel was comfortable. The Wi-Fi was easily accessible but the internet access was not 100% (probably not the fault of the hotel, but the internet provider.
Dejan
12 years ago
6.0
The big plus this hotel gets is the breakfast, the selection is way better than average hotel in Rabat. Everything else is kind of so so.
Verified traveler
13 years ago
6.0
Reasonably-priced hotel not far from the Tour Hassan site and a short walk to the new tramway. Room was very small, with a very narrow space between the bed and (small) desk. Fine if all you need is a bed, but too cramped to do any work in the room. The breakfast is nice at the onsite restaurant, with a good selection. Internet is free, but outgoing local calls are not. There is a small convenience store directly across the street, which, although it has a limited selection, is handy for buying water, snacks, or travel supplies.
Verified traveler
13 years ago
8.0
The hotel was fine. The only minor problem was that there was no hot water at any time during my stay.
Ibrahim
13 years ago
10.0
Excellent hotel, very nice room, amazing bathroom, very comfortable bed and staff very helpful! Will definitely go back without a doubt!
Verified traveler
13 years ago
8.0
The location is very good, just near by the sightseeing in walkable distance. And a supermarket opposite of the hotel. The room is clean and in good condition.
Verified traveler
13 years ago
8.0
Convenient hotel particularly for Maroccan conditions. Good service from pleasant staff.
Paul
13 years ago
8.0
Good hotel apart from the fact that they allow smoking in every public area. For this reason, I won't be recommending this hotel to friends and colleagues from the UK.
Verified traveler
13 years ago
6.0
the recipetion was , oky. the breakfast was amazing, but here is the problems in the hotel: 1-NO TV channels, so that's sucks big time. 2-when somebody walk , you can hear them. 3- they won't change the room even if there was problem in the room. 4- the bath room very bad, and the water is cold
Ben
13 years ago
6.0
Reasonable value for money. Rooms and communal areas are clean and practical. Good showers in room. Staff not overly friendly nor eager to assist. Location is ok - about 7 MAD into city center by cab.
Marcia
14 years ago
8.0
Great location, within walking distance of the Kasbah, Hassans Mausoleum/unfinished Mosque, and the medina and easy to get your bearings and find your way back. Best to speak French, English is OK at registration but still a bit sketchy. We wanted ice for cocktails in our room and had a very difficult time getting it and the staff was quite angry at one time. Overall the hotel was fine - rooms are small but clean and bed linens great!
Verified traveler
14 years ago
6.0
Hotel is close to city center, tourist attractions and principal roads. Breakfast buffet was very good! No views from windows. Neighborhood is not so good...
20somethingIcelander
14 years ago
8.0
I have low expectations when it comes to hotels, especially when I'm traveling alone. This was the cheapest offer I could find. I read many reviews about this hotel and the reviews were mixed, so I wasn't expecting much. The hotel was clean, always got new towels and the complimentary breakfast was nice (I'm very picky about food so, basically I only ate some bread and water/juice). I tried the hotel bar, and sampled the local beer which was very good. The hotel was not noisy, nor during the night or day. I slept fine. The air-conditioner worked and kept me cool (there was also a small refrigerator that had to be plugged in to use it and it worked fine). And I didn't need to hand them over my passport (if some people are wondering about that). Nothing was stolen, but I tend to keep things very clean and in order while I'm away from my room, to make things easier on the housekeepers. It was a prepaid reservation, and I still had to let them swipe my credit card at the end of my stay. They haven't charged me yet, although I did make one short phone call (and they rightfully should charge me for that, but it has been a while, so maybe they just dropped it).
Jon
14 years ago
8.0
This was a good hotel in a convenient location. Our room was cosy, clean and comfortable although a bit small, not really any space to put our suitcases. Our night was somewhat ruined by the fact that a party seemed to be going on in a nearby room in the early hours, with people shouting and conversing in the corridor and doors slamming. We had to call the night receptionist who did not speak English, but he did at least sort the problem out. We were probably just unlucky, although it did highlight the fact that the rooms are not particularly well designed for blocking noise. Breakfast was quite good, with a large selection of food, but horrible push-button machine coffee.
AirCushionsUSA
14 years ago
10.0
On my recent trip to Rabat Morocco we were most pleasantly surprised with this hotel property. Every aspect of our stay was handled to our complete satisfaction. Further business trips are planned and we will return to The Mercure Rabat Sheherazade.
El Fanichi
15 years ago
6.0
the hotel is showing its age, however the staff are courteous and helped quickly change my room when i complained about noise. the breakfast was good.
Anonymous
15 years ago
2.0
Travel was delayed by unforeseen circumstances. Hotel demanded prepayment for reservations and then unwilling to change the dates when delayed by travel. Paid for a room and never got to use it or check in and hotel would not cooperate with changing dates.
Dave_geologist
15 years ago
8.0
Seems like Rabat is mainly a business destination. Hotels are kind of scattered around the city and Americans are not going to find any familiar brands. This hotel is part of the Accord chain and is very comfortable for an American business traveler. Breakfast is excellent. Dinner was also very good but the menu is fairly short - the Moroccan dishes were as good as I had in 2 weeks in the country. Small full service bar, good wine list with quite nice Moroccan wine selection. The Mercure is situated in a very nice neighborhood - kind of the medical district with lots of doctor's offices and laboratories. Nightlife (such as it is in Rabat)and the Medina are a short walk (just head toward the ocean and you can't miss it). Only downside was the lack of in-room internet. This was the case in every hotel I stayed in, in Nov 2009 regardless of the location or brand. Not sure if it was an economic thing or security thing. Internet worked fine in the lobby so either get one of the "high boost" wifi gadgets or plan on working in the lobby.
Expat No. 477
15 years ago
10.0
This place is a good bargain for the money. It's cheaper than some of the hotels because it is not in the absolute center, but it is much nicer than some of the older more traditional hotels. All the internet you want in the lobby (no access in rooms). Kangarou restaurant connected to hotel; great food. Wait staff will serve you while you lounge in the comfortable chairs in the hotel lobby, catching up on the internet. The free breakfast is second to none. Hot and cold dishes, fresh fruits, fresh bread....wonderful.It was clear the place had recently been renovated and my accommodation was nearly perfect.
Jerry
15 years ago
6.0
The AC did not work and the place smelled moldy and smoky. The staff was just OK and not very friendly. The dining staff in particular seemed very unhappy. this was quite unlike any other service (very warm and friendly) at other establishments in Morocco during our two week vacation in that country.
Starts From
$121.00 / night
21 Rue De Tunis Quartier Hassan Rabat, Rabat, MA
Nearby Landmarks & Visits
Non-smoking rooms
Air conditioning
Restaurant
Why Book With Us
Expertise and Experience
Tailored Services
Comprehensive Planning
Client Satisfaction
24/7 Support
Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com