InsiderInns - Get Closer to the Dream

Sylvia

4 days ago

8.0

The hotel is beautiful. Definitely luxury.

Cons: Man at check in was uninterested and fairly unhelpful with a hint of snobbery. Rest of the staff was great and friendly.

Lana

6 days ago

10.0

Susanne

1 week ago

6.0

Die Ausstattung des Hotels ist sehr schön, ebenso der Poolbereich. Das Hotel ist gut zu erreichen und verfügt über Parkplätze direkt vor dem Hotel.

Cons: Das gebuchte Deluxe Zimmer ist sehr klein, der Balkon ebenfalls. Man schaut auf die Umgrenzungsmauer. Eher ein Raucherbalkon. Die Aufmerksamkeit des Personals gilt den Gruppen. Einzelreisende finden eher wenig Beachtung. Z.B werden, während man zu den normalen Frühstückszeiten frühstückt, bereits um einen herum die Tische fürs Abendbuffet gedeckt.

Yannis

1 week ago

10.0

Magnifique hôtel, personnel accueillant et bienveillant. Rien à dire, nous y retournerons avec plaisir !

Cons: /

Alexey

2 weeks ago

5.0

Laetitia

2 weeks ago

9.0

2 weeks ago

10.0

L attention du personnel

Ana Paula

3 weeks ago

10.0

Amamos tudo! Foi um hotel surpreendente no meio do caminho pro deserto. Esperávamos algo mas simples por ouvir falar que não tinha nada bom nessa cidade, mas esse foi um dos melhores hotéis que nós hospedamos. Realmente muito bom!

Cons: Nada! Tudo perfeito!

Florian

3 weeks ago

10.0

cccopen

3 weeks ago

10.0

marie-amelie

3 weeks ago

9.0

Mylene

3 weeks ago

8.0

Pierre

3 weeks ago

10.0

Absolument tout !

Marie Hélène

4 weeks ago

8.0

Décoration Ambiance Piscine

Cons: Nourriture du buffet Plats médiocres et ingrédients peu qualitatifs Pour un prix exorbitant, compte tenu de la qualité Par contre rien à dire sur le récent italien aux voisins, bon et moins cher

Bernard

1 month ago

10.0

Für mich war es das tollste Hotel in meinem Leben. Kolossale Anlage mit Aussenpool. Das Personal ist perfekt.

Cons: Eigentlich war nur das italienische Restaurant nicht kompatibel zum Hotel. Schade

Cecilia

1 month ago

10.0

Tutto perfetto.

Jürgen

1 month ago

9.0

Daniela

1 month ago

9.0

Obwohl im Berber Palace viele Gruppen absteigen, fühlt man sich auch als Einzelreisende total wohl. Das Hotel bietet alle Annehmlichkeiten, die man sich wünschen kann und ist idealer Ausgangspunkt zum Erkunden der Sehenswürdigkeiten rund um Ouarzazate. Ganz besonders kann ich ein Besuch der Atlas Filmstudios empfehlen.

Béatrice

1 month ago

10.0

Cet hôtel est magnifique et le personnel adorable

Cons: Seule la restauration devrait être améliorée et repensée

laura

1 month ago

10.0

Kerfes

1 month ago

10.0

Le cadre magnifique, le personnel à l écoute et accueillant. Lorsque le responsable nous a dit que les acteurs de gladiateurs ont séjourné dans cet hôtel on a compris pourquoi, un vrai havre de paix. Le restaurant berbere est délicieux Le petit déjeuner très copieux

Cons: Rien

irina

1 month ago

9.0

Mylene

1 month ago

8.0

Milton

1 month ago

9.0

Very nice resort and facilities. Very helpful staff.

Cons: Not much to do in town

Ulrich

1 month ago

9.0

Consuelo

1 month ago

9.0

Estupenda zona de piscina, con muchos espacios además de tumbonas, para leer y estar en sofás y muchos pájaros cantando, muy relajante y tranquilo. Camas muy cómodas y habitaciones silenciosas. El servicio de room servicié fue muy bueno y en el restaurante italiano también.

Cons: En el baño, el inodoro está separado por una pared estrecha de metacrilato muy fina y transparente con la que fácilmente te golpeabas.

Barbara

1 month ago

7.0

Eva

1 month ago

8.0

Hôtel magnifique avec un cadre resplendissant! La piscine est immense et propre, un très beau lieu pour profiter du soleil! La chambre est très confortable! Jolie salle de fitness.

Cons: La nourriture ainsi que les boissons alcoolisées sont chères (prix de la Suisse), les massages ne sont pas donnés également.

Nesrine

1 month ago

8.0

Osnat

1 month ago

10.0

מלון ברמה אחרת , נקי מאוד צוות שרותי ממש ובעיקר מנהל המלון מוחמד אמני

Viviane

1 month ago

10.0

Hotel incrível!

Wladimir

2 months ago

8.0

Lieux magnifiques, propreté irréprochable, équipement excellent, et une tranquillité exceptionnelle.

Cons: En dehors des œufs, le reste du buffet du petit-déjeuner n’est pas à la hauteur. Les matelas de piscine pourraient être un peu plus confortables.

jacques

2 months ago

6.0

Établissement très luxueux, les services ne sont pas à la hauteur du prix ( 10 min pour avoir de l'huile d'olive au restaurant italien!) le serveur ne sait pas faire fonctionner le lecteur de cartes.... Les chambres et suites sont impeccables et très confortables mais sans aucune vue.

Cons: Que le service bagages fonctionne avant 7h30, les départs tôt le matin doivent être fréquents dans le Sud.

Leila

2 months ago

9.0

Rien à redire , tout était parfait.

SHIMON

2 months ago

10.0

Andrea Francesco

2 months ago

7.0

Tariq

3 months ago

9.0

Nous avons passé un très agréable séjour. Tout s’est bien déroulé, du début à la fin. Le personnel était particulièrement aimable et attentionné, ce qui a grandement contribué à notre confort. Le cadre est superbe, et l’ambiance très apaisante. Si je devais émettre une toute petite remarque, ce serait sur le tarif, peut-être un peu élevé pour la basse saison. Mais cela reste compréhensible au vu de la qualité du service. Une belle expérience que je recommande volontiers.

Karima

3 months ago

8.0

L’hôtel est très jolie, bien entretenue. Le personnel est adorable. C’est hyper reposant, avec mon mari nous avons beaucoup apprécié notre séjour.

Cons: Les prix de la nourriture et des boissons sont très excessif. Nous avons payé une bouteille d’eau Sidi Ali en plastique à 100drh, à ce prix là au minimum on veut de l’eau dans une bouteille en verre. Pareil pour les boissons soft elles sont servi en canette alors que nous sommes dans un hôtel 5 étoiles.

Sandrine

3 months ago

10.0

Le personnel est très serviable J ai apprécié la petite attention qu ils nous ont fait pour notre anniversaire de mariage (déco dans la chambre et un gâteau )

Cons: Rien

michel

3 months ago

7.0

Propreté et service

Cons: Entrée très old fashion

Robert

3 months ago

10.0

Patrick

3 months ago

9.0

Marouane

4 months ago

10.0

Amazing

Willem

5 months ago

10.0

The hotel is beautiful, lush garden and a gorgeous swimming pool area. Dinner was very good and the breakfast buffet is unbelievable! So much choice, never seen something like that. The staff is super kind.

Cons: Nothing! Everything was perfect.

Vivek

5 months ago

7.0

Very expensive for the quality of room

Nic

6 months ago

9.0

I had an issue with my bank cancelling my second booking. The staff went out of their way to help and I ended up getting a better room.

Cons: Check in can be very slow.

Mark

6 months ago

9.0

Beautiful room, pool and hotel grounds. Staff were helpful and friendly

Cons: Food and drink over expensive

Georg

6 months ago

9.0

Stephen

6 months ago

6.0

Hajar

6 months ago

10.0

Marlette

6 months ago

10.0

Beautiful hotel - exceptional facilities and food.

Cons: n/a

Yannis

6 months ago

8.0

Gonzalo

6 months ago

9.0

Very nice hotel and very nice room. Super quiet and comfortable. The pool area is very nice. Dinner by the pool and with live music was great. There are here and there sets from movies which entertained our kids.

Cons: There was an issue with the price charged. They used a daily rate in dirhams and a fixed exchange rate from the hotel which resulted in 10% more Euros in my credit card. I asked to be charged in my card directly in Euros the amount shown in my reservation but they insisted this was not possible. Even though the booking had written in bold letters the amount to be charged there were endless discussions with the employee. The manager was not available to resolve the issue so I finally gave up. I was only able to compensate the difference at check out when I demanded it would be subtracted from my dinner restaurant expense. Not something I would have expected from such a good quality hotel. Unnecessary stress that could be avoided with better trained personnel at check in.

Allen

7 months ago

9.0

Dave

7 months ago

10.0

Great stay and lovely decorations!

Cons: Check in process for our big MDS group could have been faster/more efficient.

Tsvetelina

7 months ago

10.0

Wonderful oasis with big and comfortable room, great restaurant with live music. (The singer was gorgeous)! The stuff was helpful and kind.

Cons: The price is a little bit high.

Owen1985

7 months ago

10.0

Amazing place and clean! Beautiful surroundings

Cons: Lost my property there, was told it was handed into reception, but they said they didn't have it

Khalid

7 months ago

10.0

We had an issue of readiness of our room. The Directeur of Hebergement Mr. Oubrik Mbarek did an excellent job in quickly resolving the issue by extending an upgrade.

Dragos

7 months ago

1.0

Cons: The lady from reception was very agresive with us.

Antoine

7 months ago

10.0

The front desk persons were ok. The rest of the staff was really nice.

Cons: The front desk could have done a better job.

Anne

7 months ago

8.0

Clean and comfortable. Facilities as you would expect from a five star hotel.

Nikola

7 months ago

3.0

Design of the hotel and the comfort of the rooms. Quite spacious and feels luxury

Cons: Both the speed of service (it takes eons to get a drink) and the quality of food is really sub-standard for a 5-star hotel featuring these prices. The breakfast has a broad assortment, but is quite bland and disappointing in terms of taste. For lunch, I had a piece of chicken which was undercooked - upon filing a complaint, I was told by the staf that "I should just drink some cola and it should be fine". Although I did not get sick, I am highly disappointed by the experience and lack of empathy. Given the location and general temperatures, I don't think people should take any risk undercooking chicken.

Simon

7 months ago

7.0

Hotel and room very nice Food good

Cons: Astonishingly slow service. It regularly took 40 mins to get food or drink

Jill

7 months ago

9.0

Matthew

7 months ago

4.0

One of the poorest 5 star hotels I’ve stayed in. The attitude of the staff is remarkable - most actively don’t want to be helpful and you’re greeted with apathy in every conversation. Rooms are numbered weirdly - and at night finding where you are is a disaster (no help of course). Pool unheated and I imagine unusable unless in the height of summer. Restaurant poor and over priced - takes ages too, took 2 hours on day 2 for lunch to arrive. Would recommend going out for meals.

Jeffrey

8 months ago

7.0

Rashi

8 months ago

2.0

Just the first look

Cons: 1st—Their rooms are not what you see in the pictures. We booked a family suite with 2 bedrooms. In the pictures it looks like it has beds with sofas but what u get is 1regular and another very small room. A extremely small sitting area. Bathrooms are ok. The staff were sweet but clueless. They showed us another room in same catagory but that was old. There was no action taken by the management or booking.com. Even after being there for 2 days general manager was not even seen. Various complain all we got was we cannot do anything. 2nd— Do anything don’t eat here. The food is inedible. Room service , restaurant, the Italian food is not even Italian. Please don’t try. We went to another hotel named Oscar Hotel next to Atlas studios for our meals and they were good. Imagine going to a 4star hotel for meals when you are staying at a so called 5star. 3rd— Without notice there SPA was closed. 4th — Just a cruel act for us that they had 4 peacocks caged . Sad

Nicolas

8 months ago

9.0

David

9 months ago

8.0

It’s contemporary and comfortable

Cons: Expensive drinks

Will

9 months ago

10.0

Karan

10 months ago

3.0

Worst breakfast ever with limited choices and almost invisible service

Cons: Unfriendly vibe

Kunal

10 months ago

8.0

everything but their billing policy as I am going to file a dispute with booking.com and my credit card company as they charged me tax which was already prepaid within my booking.

Cons: billing policy as I am going to file a dispute with booking.com and my credit card company as they charged me tax which was already prepaid within my booking.

Myck

10 months ago

8.0

Nice big room with big bathroom, nice garden and pool with many sitting areas and outside bar, good breakfast, but horrible coffee. Nice bar with fireplace!

Cons: The coffee at breakfast! Hammam and massage are ok, but there’s no area to lay down afterwards and relax. Once done, you have to get dressed quickly and leave. Even for the sauna you have to pay 300,-MAD for a ridiculous 30 minutes session!!! Sylvester dinner was overpriced with 1950,-MAD per person. Poor food quality, no champagne at midnight, poor entertainment with the worst belly dancer ever who was done in 5 minutes … and at 12.20 the party was over!

Neema

11 months ago

10.0

Pasquale

11 months ago

7.0

Athi

11 months ago

8.0

The rooms are good but their service is poor. Charging $700 per night, they don't even replenish the items in the room on daily basis - coffe pods, shampoo, other basic things. Reception staff does not speak or understand English which was very difficult to us to communicate

Lynne

11 months ago

10.0

Room and food

Cons: Security staff

Jacqueline

11 months ago

10.0

Superb property in a great location . Enjoyed wandering around looking at the decor inside. Fantastic pool area and surrounding gardens. Rooms perfect. Staff very helpful and always available to assist.

Cons: Nil

Peregrine

1 year ago

8.0

Ida

1 year ago

8.0

Mr

1 year ago

9.0

Marco

1 year ago

10.0

Beautiful hotel in Ouarzazate. I wish we had stayed longer!

Diana

1 year ago

5.0

Tom

1 year ago

6.0

Nice location, lovely pool area, very friendly staff

Cons: Too expensive for what it is. Quality of food was very average and buffet was always luke warm at best. In a country of cafe's worst coffee I have had in a while. Heated pool was not heated!

John

1 year ago

7.0

Beautiful property.

Cons: We were not part of a tour group and had dinner in their restaurant. The quality of the food was terrible relative to the rest of the hotel. Block mozzarella cheese and not so great tomato on the caprese salad. Lamb chops sub par, penne pasta bland. Even in this country they could have done much better. We had wonderful meals in Fez and Casablanca.

jean

1 year ago

10.0

Just wow !!! The location is a 6 stars hotel !!

Anton

1 year ago

7.0

Pool area was lovely. The room was also very comfy.

Cons: Service was not always great. But they had good intentions. We were taken to our room on arrival but it wasn’t ready. Only one bar was open while we were there.

David

1 year ago

9.0

Sharron

1 year ago

10.0

Christopher

1 year ago

8.0

Great hotel with amazing staff and facilities. Peacefull oasis to recharge. We only ate on premise 1 time at lunch and food was average and overpriced. On day 3 we asked for in-room coffee pods to find out it was only included for the first night (of a 4 day stay). Based on price of hotel room, we found this is a bit cheap for a luxury hotel (at $3US per… for Nepresso)… little details amenitities are nice, but coffee is a simple miss. Pool service was amazing… Hotel has a lot of bus tours staying but it doesn’t impact the tranquility of our stay…

John

1 year ago

9.0

Denise

1 year ago

8.0

The staff was outstanding. A waiter named Hamed found $100 and gave it to our friends after it fell out of my pocket. But all the staff went out of their way to help us.

Earl

1 year ago

10.0

Sophisticated well run hotel

Gimonet

1 year ago

10.0

Siobhan

1 year ago

6.0

May

1 year ago

9.0

Patrick

1 year ago

8.0

Very nice staff. Well located. Great rooms. Bathroom is beautiful. Beautiful pool area

Cons: Rooms are pretty dark

Russell

1 year ago

10.0

The best place in town by miles, excellent in every aspect

Cons: Stair to rooms narrow

Larhzal

1 year ago

10.0

Thank you very much for the warm reception.

Zarmeen

1 year ago

10.0

great location. close to everything. by day two you discover lots of shortcuts down paths. the staff were amazing. every day we had treats left in our room. great size bathroom!

Robert

1 year ago

10.0

Luxurious oasis .Fabulous hotel .

Christopher

1 year ago

9.0

I was the only guest!

Cons: Nothing

Henryk

1 year ago

8.0

Gerda

1 year ago

9.0

Well appointed rooms, beautiful pool, good location.

Cons: Slightly OTT perhaps in terms of decor. Hardly a gripe.

Amrita

1 year ago

8.0

Zina

1 year ago

10.0

The pool, the food, the rooms, exquisite.

Cons: Nothing

Ben

1 year ago

10.0

We had a fantastic experience at Berbère Palace. This is the best hotel in Ouarzazate. I liked the attention to detail in everything they do. The staffs were very friendly, the room service was quick, the rooms were clean and well equipped. We eat at the restaurant and the food was really delicious. I would highly recommend staying here, it is worth the price. We stayed at a different hotel before and we were very disappointed and we booked our room in Berbère Palace at the last minute. I wish I knew how good Berbère Palace is, I would have booked it first.

Cons: Everything was fantastic.

Douglas

1 year ago

10.0

The staff was Moroccan personable, the room was clean and comfortable. All in all, a good, upscale place to stay. Didn't eat there because dining was considerably overpriced.

Soufiane

1 year ago

9.0

annette

1 year ago

8.0

It’s a lovely property very grand with two restaurants. But from my experience, the food is subpar.

Riccardo

1 year ago

8.0

Cons: Moroccan food very good. The italian restaurant is an idea that does, in fact, not reflect italian food. The preparation is not even to the level of a very average restaurant in Italy.

Oilpatchmike

1 year ago

8.0

Ian

1 year ago

8.0

Great hotel, plenty of luxury, superb modern rooms. Great facilities.

Cons: They inflated ALL the alcohol prices just for our stay because they new from past years our group arrive from the Sahara with a ‘thirst!’ 10 euro for a Cassablanca beer an example… At the Karam Palace a short walk away, it was 25 euro for 5. Wine on my room service card was 25 euro, they tried to charge 33 euro. And no, I am not an alcoholic, it was pure profiteering that needs to be addressed otherwise they will lose custom in future years.

Anja

1 year ago

9.0

Sergio

1 year ago

8.0

Martin

1 year ago

9.0

Patricia

1 year ago

7.0

Jaswinder

1 year ago

9.0

The property is huge. The rooms are a good size and good sound proofing. The breakfast has good choice.

Cons: The Internet was spotty and slow.

Peter

1 year ago

9.0

Weston

1 year ago

10.0

What an amazing place. Perhaps the best hotel in Morocco 🇲🇦

Richard

1 year ago

4.0

Nice large and comfortable room, but with no view at all. Large and imposing.

Cons: Long walk to the bedrooms across many outdoor spaces. Almost non-existent staff but that could be because it was Ramadan. Staff were polite but not warm and not very effective. Restaurants were soulless places, although the buffet one was at least better lit. The Italian one was dark and dreary. The food was mediocre and expensive.

Sarah

1 year ago

7.0

The room was very clean and comfortable, but did not have much charm - it could have been in Hong Kong or NY. The hotel has room service, which is very uncommon for the area.

Cons: The public areas did not feel very local, full of set relics from movies that were set in Egypt. The breakfast buffet was not up to the standard of the hotel.

Emma

1 year ago

6.0

Breakfast buffet was good. Restaurants were good. Staff were very attentive.

Cons: Swimming pool wasn’t heated. Rooms weren’t as described, no balcony or patio.

Jinxiu

1 year ago

10.0

excellent place in the small town, very clean room with local mosaic decoration in the bath room, friendly staff Lahsen served us very well. I will stay there again when I go to Ouarzazate next time

Manny

1 year ago

10.0

Everything about this Palace is wonderful .

Cons: No complaints

Moris

1 year ago

10.0

Youssef

1 year ago

10.0

Staff and location

Cons: Nothing

Hassane

1 year ago

4.0

Nothing

Cons: Over priced and untrained front desk

Philip

1 year ago

9.0

The hotel and its facilities are very impressive and elegant.

Cons: The coffee machine at the breakfast .... terrible !

Lijuan

1 year ago

10.0

Driss

1 year ago

9.0

Daniel

1 year ago

8.0

Great place to stay in Ouarzazate. The place has beautiful open spaces and is beautifully designed. The staff were incredibly helpful and welcoming. They went out of their way to make me at home. Loubna, Hind, Abdo and Ilhan were all extremely kind, professional and made me want to return on future visits. Thanks to all the great staff at the hotel.

August

1 year ago

10.0

is a wonderfull hotel for business and work

Emmanuel

1 year ago

9.0

High quality facilities and spacious rooms and gardens. Friendly staff.

Cons: The price is exaggerated.

RAJESH

2 years ago

10.0

Awesome, beautiful hotel. Thoroughly enjoyed our stay

Dave

2 years ago

7.0

Jing

2 years ago

10.0

Karen

2 years ago

6.0

The pool was beautiful. The staff tried very hard to please us. Nice touches in the room like fresh fruit & pastries every day.

Hywel

2 years ago

10.0

Beautiful. Perfect pool, great staff, great rooms. Look no further.

Cons: Just check the bathroom door is closed, if you think the air con isn’t working as well as it should. I think the air con is mainly in the main suite, so the bathroom heats up the room a bit. The air con said it was lower than it felt.

Faissal

2 years ago

10.0

James

2 years ago

10.0

Great staff, immaculate rooms, excellent pool, good food. Exceptional overall.

Kimberlee

2 years ago

10.0

The room was lovely and spacious. The pool was very nice.

Laurent

2 years ago

10.0

Francois

2 years ago

8.0

Very nice property. Rooms were very nice, and recently done or renovated. Great pool area. Great service, great breakfast. Good location, easy access.

Cons: We were there on a 100F day and air conditioning not strong enough - room probably stayed at 80. Tech staff came in and could not address. At the high price we paid for standard room (even after a small discount as compensation), we expected better.

Casablanca

2 years ago

9.0

Philip

2 years ago

5.0

Staff and cleanliness Rashid and his team at the bar were excellent

Cons: breakfast not included which was unexpected We were then Tod it was £30 per person for a very average buffet Restaurants were average to say the least

Ahmed

2 years ago

8.0

Ric

2 years ago

8.0

Bedroom, pool area.

Cons: Nothing.

Mohammad

2 years ago

10.0

Everything was perfect

Verified traveler

2 years ago

10.0

Great in every respect.

Paola

2 years ago

8.0

Cons: the restauarant

Lena

2 years ago

7.0

Fiona

2 years ago

7.0

clean and quiet

Cons: nothing

Cesare

2 years ago

8.0

Nice pool. Very modern and spacious rooms. Quiet. Good breakfast choice. Walking distance to the main Kasbah in Ouarzazate.

Cons: Pool is not heated.

Adam

2 years ago

10.0

The bed was amazing. Best night’s sleep in years. Very clean casita style room. Dinner at Tabla Pizza was excellent. Staff very friendly and competent. The hotel grounds are lovely. Would definitely stay here again.

Darin

2 years ago

9.0

The front desk staff, dining room staff, spa and salon staff, bartenders and servers and housekeepers went out of their way to accommodate and welcome us! Everyone was so kind and helpful! We can’t wait to come back!

Cons: Everything was wonderful!

Nathalie

2 years ago

10.0

The staff were incredibly helpful and nice. We used the hotel as a base to visit Ait Benhaddou, the kasbah at Ourzazate and the gorges of Dades, which were all fantastic.

Linas

2 years ago

1.0

rooms were renovated and modern

Cons: value for money is terrible. hotel is very old and run down (except rooms). expect a typical large crapy old hotel.

Samrhouni

2 years ago

6.0

Luc

2 years ago

7.0

Kamani

3 years ago

6.0

We stayed in the hotel room 209 for 3 days. It seems like this hotel is use for one night stay by tourist/visitors visiting the area by buses and move on to another are next day. We tried to purchase USD from the Reception, but it was too difficult because the staff member could not say the exact conversion rate. Day 2 and day 3, towels in our bathroom were not replaced even though it was on the bathroom floor. Last day, towels were on the rail were dirty. We noticed that the cleaners weren’t even vacuum cleaned the room floor. We had to report several Health & Safety issues to the reception, but most of the reception staff gave us the feeling that could not understand what we were saying in English... If the hotel need long staying visitors from UK, they may need to consider the way they treat the customers much better than now. There were only one or two staff members could speak English therefore, we had issues on day 2 & 3 of the stay however, the room 209 we stayed was a large room with a beautiful toilet/bathroom. Day 1, reception staff member (Amalal Soufiane) was very kind and pleasant. He was the only person who could speak to us in English that day and it made a big difference when compared to other days. We were so pleased to see him working after that in the reception area. Last day, we managed to speak to the Hotel General Manager and he seems to be very welcoming, kind and understanding therefore, we do sincerely hope he will make the required adjustments...

sherri

3 years ago

10.0

Beautiful property and rooms Little expensive

Subhash

4 years ago

8.0

It was a short yet lovely stay. Polite and very helpful staff from the GM to the bartender.

AM

5 years ago

6.0

Overpriced for what it offers and unhappy front desk staff. We stayed here one night. The facilities are dated and need to be upgraded, the staff isn’t very helpful and there’s nothing special about the property.

Leonard

6 years ago

8.0

My was not feeling well, and staff at breakfast went to all lengths to accommodate her needs. Very attractive grounds and pool.

Eva

6 years ago

10.0

Wonderful, beautiful 5 star hotel. Great service

Verified traveler

6 years ago

4.0

Overall very disappointing given the cost The hotel caters to large bus tours which detracts significantly from any charm it would have.

PM

6 years ago

6.0

Nice place but service could be better

Verified traveler

6 years ago

8.0

This hotel was really nice considering it’s in the desert and quite remote. The rooms were very clean and the staff was very good. The pool was lovely and the dinner was good. Considering the location and it being in a remote village in Morocco I was very impressed. The air conditioning is very loud and I didn’t have a restful sleep but overall it met my expectations and was a nice hotel to stop in on my way to the desert.

Verified traveler

6 years ago

2.0

Food is terrible and the staff tried to overcharge us. Nice grounds with a great pool for the family.

Richard

6 years ago

8.0

The hotel was very modern and extremely comfortable, with great service. Very comfortable bed, nice and quiet, great shower, quite luxurious furnishings, and large room. Only two things wrong - a bit TOO Western (perfect for some, but I'd rather have adventure), and the cappuccino was sweetened glop from the type of machine that also makes hot chocolate. I'm not fussy - the espresso was half-decent, so I simply added some milk to that, but a fancy hotel at a fancy-hotel price should have good coffee. Still gets a good rating overall (but would have been a 5* if the coffee had been good).

JC

6 years ago

4.0

Nothing but bus loads of tourists. Crowds of people everywhere pushing and shoving. Like a Las Vegas hotel. Room was noisy and had ants in the bathroom. Food was poor at best.

alan

6 years ago

6.0

Was nice 30 years ago. Seems untouched since. Old world charm , nothing in surrounding area. Just a stopover from the desert to Marakesh. Bus loads of tourists use as sleepover

Verified traveler

6 years ago

10.0

Great location, it was a very comfortable hotel with obliging staff and most modern comforts. Only criticism is the gym which was very neglected. Squeaky treadmills, only a handful of random free weights/plates, and unusable weight machines that looked 20+ years old that were long broken. A number of guests shared my frustration when we couldn’t do a real workout. Would recommend they either upgrade/replace all the broken equipment or shutdown the gym and stop advertising it as a facility as it only disappoints. Otherwise the hotel was very charming and would recommend.

Patrick

7 years ago

8.0

It was a great hotel

Verified traveler

7 years ago

8.0

I was shown to a huge suite which had a massive bedroom, separate sitting room and a large bathroom. The bedroom had a hard bed, a desk & a dressing table. The bed was made up with a duvet. There was a safe attached to the bedroom cupboard.There was a bright light on air conditioning unit which lit up the room at night which was a little annoying.The bathroom was quite well lit but didn’t have a shaving mirror. A weak hairdryer was provided as well as some large towels. There was a separate toilet. The sitting room had two sofas (which could be turned into bed if you were staying with family) as well as a fridge. There were 2 TVs but they only had CNN & BBC World. There was a small outside terrace with a small table & 2 chairs. The Wi-Fi was weak especially at peak times. The buffet breakfast included all the usual choice as well as freshly cooked eggs. It was easy to park right outside the hotel. There was a nice pool area. There were several restaurants in the hotel and I ate in the Italian restaurant, whilst the food wasn’t particularly authentic it was okayish it was a welcome break from tagines! The staff were friendly and helpful. All the rooms/suites seem to be in two storey cottages so it might be worth asking for a room near reception if you want to avoid a long walk.

donna

7 years ago

10.0

Amazing stay again. Beautiful pool and great food

Mary L

7 years ago

6.0

Hotel is dated and could use a facelift. Room was ok not great. Be aware that if you get an upstairs room, the stairs are narrow and irregular. Not for anyone unsteady on their feet.

Porn

7 years ago

10.0

Truly a five star with service and luxurious property. Check in felt a bit rushed but everyone else was very helpful. Fitness facilities were a bit worn and I would extend the hours earlier (officially) as there were already people working out there with no issue prior to opening hours.

Verified traveler

7 years ago

10.0

Great hotel. In the off season, it was a little quiet. I would call this place great for a family with kids, for sure. It's a little oasis in the middle of a working city.

Jessica

7 years ago

8.0

The hotel is much larger than the smaller inns in the area, which means there are large groups of tourists and the property can feel crowded. But the functionality of temperature control and hot water was reliable. The rooms are clean and modern, but lack charm and are overpriced. Note that breakfast is NOT included and is extremely expensive. There are some cute places right across the street that are a much better value.

Verified traveler

8 years ago

6.0

Overnight stay before going into the desert. Practical and comfortable.

Sheryl

8 years ago

10.0

Our room was very spacious. We were given an upgrade with our Expedia VIP benefits. We were very tired so got room service which was easy and delivered in reasonable time. The four seasons pizza was quite good. Has beautiful pool area.

Susie

8 years ago

8.0

I believe this is the only "luxury" hotel in Ourrzazate. Given that fact, this is where you want to stay. The details of the hotel still doesn't come up to par with a 4 star hotel in USA but it's still a very pleasant place to stay.

Verified traveler

8 years ago

10.0

Verry nice pool and bar Food and service was excellent Location is Good Verry good choice over all !!

Stephen

8 years ago

8.0

Compared with other stays we had in Morocco, Berbere Palace felt much more like a professional resort-style hotel stay, and much of the facilities felt accordingly geared to it. The grounds are large and massive, the rooms also huge, spacious, clean and opulent - but there is a clinical identity to the whole place that lacked some of the charm of the smaller Auberge's we had during our stay. This isn't to detract from what Berbere Palace had to offer - it had everything in spades, and was super luxurious. For the discerning traveller, there is a host of facilities such as multiple bars, restaurants, and grounds to wander, as well as a very comprehensive team of helpful, friendly, and welcoming staff. The pool area looks spectacular and is laid out with deckchairs, sun lounges, a bar by the pool, and outdoor dining areas. Breakfast is in the buffet restaurant, and caters to a range of tastes, even serving pork which wasn't as common during our stay. It isn't a cheap option to stay here, but the money paid is for a luxury that's a cut above small vendor offerings. The resort also appears to see alot of action - particularly with films and film crews. During our stay, there was a film crew staying AND shooting on the grounds of the resort, as well as hosting the competitors of the Moroccan Rally, their individual car crews, the rally press teams and 2 separate buses of tourists. Amazingly, the resort still had an air of peace and quiet to it.

Dai

9 years ago

6.0

The check in went ok with the receptionist not speaking English. I was upgraded to a two bed room suite which was nice. The room has basics for five star hotels but is cleaned poorly with stains and hairs to be seen. There was no view other than walls of the surrounding structures. The restaurant experience was very bad as one of the waiters brought a glass wine without showing the bottle that I ordered. It was not until I asked to see the bottle that he admitted he had served a different wine, cheaper one, than what I asked for. Manager came out and apologized but the wine was fully charged as it was served. When checking out, the receptionist claimed that I had had a bottle water in the fridge that I had never touched. After I disputed, he had a housekeeper doublecheck and it became clear that it was her mistake. The receptionist said 'It is OK.' without apologizing. Overall, my stay was disappointing and I think was far from what you would expect from a five star hotel. Clearly the management has not caught up with the facility.

Jonathan

9 years ago

8.0

The hotel is very comfortable, in a beautiful building, and well-appointed, with a great pool. Small issues such as the gym not be open at it's stated hours.

Hector

9 years ago

10.0

Great facilities in Sahara desert. Top service and food. If you want to visit this area is the place to stay.

Mehdi

10 years ago

10.0

Excellent hotel Nice stay Clean and big rooms Nice decorations Pool opened at night

travelbug

10 years ago

6.0

My family of 3 stayed overnight in mid March. It was a pleasant stay but unremarkable. Although the facade of the hotel looked like a beautiful kasbah from the exterior and the lobby was pretty, the rooms were a disappointment after our exotic stay in a Riad in Marrakech.The rooms were comfortable, soundproof and spacious. However the decor was bland and uninspiring. The tiles in the bathroom were stained-at first I thought there were blood stains, but realized they must be either paint or nail polish stains-not dreadful, but the look was really unappetizing.. The grounds and gardens were quite nice and the swimming pool looked inviting. At the high cost of the hotel I was surprised to learn that the pool was only heated to 20 degrees. As the weather was chilly at 10 degrees, the pool was very chilly. My family searched for a hot tub that would have been wonderful. There was none. I had to content myself with paying extra for a private warm jacuzzi that took 30 minutes to fill. It did have oodles of bubble bath and multi coloured lights, but the experience was somewhat diminished by a staff member barging in the room every five minutes. The front desk staff were a bit curt and not well informed. One of the waiters at the Italian restaurant was very pleasant and efficient.

Verified traveler

10 years ago

10.0

We had a pleasant stay for a few days in the Berbere Palace over the New Year. The complex is very nice - the rooms are arranged in a complex of houses in the garden, rather than in the main building. The rooms were comfortable and spacious, although perhaps sometime since they've been updated. The wifi coverage in the different areas of the hotel (lobby, pool, rooms) seemed good. The location was also fine. Not so much in immediate vicinity, but it was only a few minutes walk to the centre, the main bus station and just over 10 mins walk to the Kasbah Taouirt.

Janet

11 years ago

8.0

The hotel was better than what I anticipated. We were upgraded to a 2 bedroom room which was a very good first impression. To enter the room we had to climb a narrow, curvy stairway. This did not bother us once we found the light switch but it would be difficult if someone had a disability. Our room was also quite a walk from the main pool/breakfast area. The rooms were clean and it was nice to have the extra sitting room. I did feel the rooms were a little dark. The pool area is very nice and meeting actors from the studios made it fun. There was construction going on during our stay which was slightly disturbing. However, I would stay here again. It is within walking distance of the downtown area with other restaurants but you do need a vehicle to see the studios. The breakfast is a typical buffet with a full hot menu and a chef making your eggs to order. I did not think the breakfast was included but it was a nice surprise when they said it was included in our rate.

Ewa

11 years ago

8.0

Wonderfull staff that makes the difference. The food is excellent and the settings are very nice.

kishansinh

11 years ago

10.0

good hotel to stay ...staff and service is good...food and location also good...

Verified traveler

12 years ago

8.0

We stayed one night in this hotel after a few days touring the High Atlas. We needed to be in Ouarzazate to catch a plane back to Casablanca and home and found the Berbere Palace to be a pleasant enough place to spend one night and relax after far more rustic, if not more colorful, lodgings in the countryside. The hotel is a bit dated but it is super clean and well maintained. Staff was quite helpful. This is clearly mostly a tour bus hotel but it was quite serviceable for our needs.

Verified traveler

13 years ago

8.0

We liked the hotel although it is quite expensive for a quick one night stay. We came back from a trip to the desert and thought a little luxury would be nice. This hotel provided that. I think this is a good place to spend a few days in to fully appreciate all things it offers.

Verified traveler

13 years ago

8.0

I was actually surprised at how nice my room was...nice sitting area separated from the bed. The pool area and group areas at the hotel were all very nice as was the wi-fi. But...a few bad apples can spoil the barrel. The front desk staff were rude, seemed like they didn't have time to answer a question. Also, there was an issue with a drink on my bill that wasn't mine and they said I had to talk to the bartender about it...confusing since the bartender probably wasn't around at 8 in the morning. I think the manager should train the front staff better to actually be able to deal with customers.

Verified traveler

15 years ago

4.0

We stayed one night after a 1.00 am arrival and noon departure so this length of stay hardly warrants a review. However we were well looked after and the even the buisness conference reception which took place around the pool as we tried we relax could not spoil the setting. One disappoitment was that I lost my leather jacket at the hotel- or at least I realised it was not with me after we departed by car from the hotel. I spoke on the telephone to one very helpful hotel contact who claimed to have checked with the staff who cleaned our room and evidently there had been no sighting of my jacket. I believe the jacket was last with our luggage as we waited for the hire car to be delivered and alas will never be seen again.

Berbère Palace

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Junior Suite

Room Only

$553.00

Breakfast Included

$612.00

Half Board

$769.00

Deluxe Twin Room

Room Only

$376.00

Breakfast Included

$435.00

Half Board

$551.00

Superior Twin Room

Room Only

$317.00

Breakfast Included

$359.00

Half Board

$449.00

Junior Suite

Room Only

$571.00

Breakfast Included

$623.00

Half Board

$752.00

Suite Vizir

Room Only

$631.00

Breakfast Included

$683.00

Half Board

$812.00

Superior King Room

Room Only

$317.00

Breakfast Included

$376.00

Half Board

$511.00

Deluxe King Room

Room Only

$391.00

Breakfast Included

$435.00

Half Board

$571.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Parking

Pets

Children and extra bed policy

Internet

Reviews (196)

Customer Reviews & Ratings

8.3 / 10