InsiderInns - Get Closer to the Dream

Randy Supieza

4 months ago

10.0

Great

Mr Silash

4 months ago

10.0

Highly recommended! Looks better in person, very friendly staff, great food, clean and luxurious. The only negative part is they take a deposit of 1000 TBH per night and the lighting at night in the room is non existent, can hardly see anything, otherwise it’s worth staying here.

Yelena

4 months ago

2.0

The room was a smoking one even though the guest requested a on-smoking room and it smelled really bad. The service personnel were rude.

david

4 months ago

8.0

Liked property location close to busy areas but far enough away from craziness. Limited bar and restaurants. Soundproof it is not could hear road noise from 18th floor. Also could hear music from room next door.

Richard

4 months ago

10.0

excellent staff. especially front desk staff (Pang was outstanding and she was extremely helpful)..you need to use your room key to operate the elevators going up..the smoking area is very close to the front doors which i like

Maritza

5 months ago

8.0

Loved the staff. Everyone was so kind. However, my room was a little rundown. I would return and just request a nicer room. :)

Omar

5 months ago

6.0

Unfriendly front desk staff

Jonathan

6 months ago

10.0

Nice hotel very well kept friendly staff

Sherwin

6 months ago

10.0

Amazing. Would definitely visit again. 10/10 recommend.

Misty

6 months ago

10.0

This is my second stay here. It's a incredible place.

carlo

7 months ago

6.0

It was okay, the only thing I noticed was their breakfast buffet menu. The hotel catered more for “Indian dishes”, which for me is a downfall because I was expecting to have at least Authentic Thai dishes.

Madeline Frances

7 months ago

6.0

The hotel is fine for a place to sleep, but the hotel really needs an upgrade. Rooms are shabby, bathroom had chipped tiles. Staff are wonderful and service is great, just the facilities are a bit lacking. Also some construction going on so quite loud and hard to sleep.

Abdulrahman M M

8 months ago

10.0

Good hotel

Aleksander

8 months ago

10.0

7/11 and ATM close

Nicolas

8 months ago

8.0

We showed up early after a red eye flight and tried to check in. We had to pay an extra fee to get into our room early, we did know the check in times but thought maybe thered be a little understanding after flying 17 hours straight. One of the beds had sand in between the sheets. There is construction going on next door to the hotel but it didnt bother us like it did for some.

Tony

8 months ago

8.0

Generally a very good Hotel staff awesome and extremely helpful very happy with this aspect of my stay Areas that i believe can be improved upon Internet very poor at times signal strength variable and unstable. TV similar plus lacked options for Sports and Movies

Cecilia

9 months ago

8.0

The staff are all wonderful. They're eager to help and make our stay better. I booked 2 rooms. Front desk gave us connecting rooms. One smelled like smoke while the other waa fine. My granddaughter has asthma and couldn't possibly stay in that room. My mom and sister stayed there until they sprayed the room. The bell boys were fast. They already had our luggages in the room when we went in. The transportation service is top notch. Phanom was excellent. He drove us around Bangkok for 3 days.The pool area has a bar, showers, change room and towel station. However, both the adult and kiddie pools have mold.

Isabella

9 months ago

8.0

Not a bad stay for the price, but the room I was in was severely outdated and the carpet was old and quite unpleasant. The bathroom was in poor condition with water damage to the bathroom door, which meant it couldn’t be closed properly. It felt a bit dirty and dingy. The lobby and outside of the hotel looked lovely though. Staff were friendly and helpful. Location was good and nearby transport, plenty of taxi services, restaurants and shopping.

Stanley

9 months ago

10.0

Great space with nice amenities. Didn't get to try the spa or pool in my stay but they looked great. In room dining was awesome. Cleaning staff came very frequently to freshen up space. Would recommend.

Dave

9 months ago

10.0

Very satisfied with our stay !!

Carter

9 months ago

10.0

This must surely be the best value in Bangkok.

HOCK K

9 months ago

10.0

Staff are friendly and helpful. Very welcoming. Distance to MRT.

Thanh Tam

9 months ago

10.0

Very good. Recommended

George

10 months ago

10.0

it was great will do it again soon

Jade

10 months ago

10.0

Nice property

Richard

10 months ago

10.0

good value

Brett

10 months ago

10.0

I had the executive suite and i will be back to stay in that suite again

Asheem

11 months ago

10.0

I like the ambiance of the hotel and cleanliness

Steven

11 months ago

8.0

Very comfortable accommodation, great staff, good breakfast buffet.

Stephen

11 months ago

10.0

Reception staff were excellent, thank you to Pare, Hmor and Noey

Atul

11 months ago

10.0

Very comfortable trip. Staff is very friendly and polite

Sabin

1 year ago

10.0

Wonderful stay😳 I will be back!

Garry

1 year ago

6.0

We booked 3 nights on HB, we don't eat lunch so all good was taken care of. On our last night I chose the penne pasta with tomato sauce. When it arrived Ifound the sauce to be very thick with a bad taste. I think it was just a few cherry tomatoes and some awful tomato paste. I tried to eat it but had to give up. I asked the waitress to change it. She apologised and tookk the plate away. She quickly returned to tell me the 'chef' says there is nothing wrong with it and has refused to change it. Can you imagine that, and in a Mercure Hotel??!! I was intending to complain next morning but events overtook that. All evening, my stomach ached. At 10pm, I needed the toilet. While using the toilet, I suddenly became dizzy, cold sweats and feeling really awful. That passed about 5 mins later, I was still using the toilet. Suddenly and without warning I projectile vomited. Most went into the handbasin but also on the floor. I went down to reception to ask for some cleaning materials. The hotel kindly sent a cleaner to our room. This is a fabulous hotel, fabulous, friendly and helpful staff let down by just one individual, a complete liability. The hotel manager was very apologetic and promised action would be taken to prevent the maverick 'chef' from ever interacting with future guests. So, after some consideration, I feel 5 stars would be excessive even though well deserved by 99.9% of the staff. I was very poorly, vomiting an additional 4 times during the night so 3 stars

Pratiek

1 year ago

10.0

Great property

Peter Joseph

1 year ago

10.0

Staff was always friendly and helpful. Arranging taxis and giving very accurate estimates for times to destinations kept me on time for excursions. The room was spacious. Lots of hot water and great water pressure. The breakfast buffet had a great selection to choose from. The restaurant food was delicious.

Christopher

1 year ago

10.0

Amazing room. Staff all nice and friendly.

Ham Chiang

1 year ago

8.0

shutter bus services to near by shopping mall and train stations is a plus.

Rei

1 year ago

10.0

Was there for two weeks. Great staff and clean facilities.

Mingma

1 year ago

6.0

Very nice

Brad

1 year ago

10.0

I would stay again in a heartbeat

saurabh

1 year ago

10.0

Great property with excellent location. At the heart of the main city.

Heena

1 year ago

2.0

Staff was extremely rude. They don’t know how to speak to the guests being an international hotel with 5 stars. Extremely disappointing

Carmina

1 year ago

10.0

Wonderful people working at the property.

charles

1 year ago

6.0

At first, I loved the hotel, but as I focused more, I realized it was dated, and the cleanliness was not quite up to my standards. I believe this was due more to the guests staying there than to the staff's work ethic. I had a nice stay. The staff was friendly and helpful.

Fong

1 year ago

8.0

Facility and staff were great. Breakfast menu could be better. Location is not convenient. It’s a bit far from eateries and shopping. Facility can improve by providing free shuttle services to airport.

Jonathan

1 year ago

8.0

A bit out dated but very fun stay nice staff room service everyday

CHING CHING CRYSTAL

1 year ago

6.0

please provide each hr shuttle bus from Hotel to the closet BTS station

Michael Joseph

1 year ago

2.0

There is a massive building site right in front of the hotel buildinga hospital, they are laying the foundations, and are on site all week from 7am till 7pm. Including Saturdays. So if you're looking for a relaxing stay...forget it

Sonam

1 year ago

10.0

I had a pleasant stay .. thank you

Raphael Roberto

1 year ago

10.0

Good location, great staff and hotel room.

Nai Fow

1 year ago

8.0

Very busy area. A bit far from most attractions and getting transportation takes longer than expected but overall good property. Our original room had an issue but they gave us an upgrade with no hesitation.

Son

1 year ago

8.0

Check in was late, didn't have my room ready when I've arrived. Didn't have a chance to have a late check out.

Robert

1 year ago

4.0

Air conditioner made noises. TV wasn’t working properly and had to be replaced. The window even though double panes let in too much heat. Whatever detergent they were using to wash their bedsheets was irritating.

Mike

1 year ago

10.0

Very nice hotel

Chau

1 year ago

8.0

The hotel was nice in general. The common areas were very nicely remodeled but the rooms were dated and the bathrooms had some mildews. The property location is a bit out of the way and not close to public transportation. The restaurants were nice but everyone in our group complained about the napkins being starched so stiff that they were uncomfortable to use.

Natalie

1 year ago

6.0

This hotel is not in a very central location but is very affordable. Alot of airlines use this hotel for their flight attendants. The lobby is spacious and beautifully kept but the rooms need updating. Although clean and the bed is very comfortable, the bathroom could use some TLC. The location is a bit out of the touristy area by the river. They did honor the dining discount received from booking thru Expedia as a silver member but didn't honor any upgrade. There is a free shuttle to CentralWorld shopping Mall. The restaurant and bar is nice and the food surprisingly good. The staff in the restaurant is superb.

Karolyn

1 year ago

6.0

Rooms look tired, but they were clean and the staff were very lovely and helpful.

Amanda

1 year ago

10.0

Our first time at this hotel and we really enjoyed our stay. Strongly recommended.

Gregory

1 year ago

10.0

Vacationed with my friend for 16 days. The room and hotel were great!

Anna Liza

1 year ago

8.0

Stayed for 3 nights, hotel and rooms were clean nice view of the river. Staff were all friendly

Miguel

1 year ago

10.0

My overall stay was very good ! I would recommend this hotel to my friends and loved ones. Staff here treats you with respect and priority.

Dectrick

1 year ago

10.0

Reviews stated the property as being dated, I've seen dated properties and this isn't one. I'd say this property is more updated than some new properties. The daily breakfast and staff were excellent. The only negative I can say is ...unlike other areas around bangkok, the property does not have a plethora of options around it as far as food, entertainment, and shopping. On the other hand it's walkable to the MRT & BTS stations that can get you to those areas. Overall I would stay there again

Neil

1 year ago

10.0

Great presentation

John

1 year ago

10.0

Great hotel, really friendly staff and convenient for Asok BTS

Verified traveler

1 year ago

10.0

Great Hotel, Breakfast, and Service! Recommended to book has a good value

Supatthra

1 year ago

8.0

The staff were really accommodating they handle a large volume of guest during check in / check out. I had an issue with the air con, lights and switch board. It was fixed within the afternoon. Very friendly and helpful in general. A very well organised hotel

Jordan

1 year ago

10.0

Very well located hotel with access to airport, malls and tourist areas. Facilities are great and restaurant is good

Robert

1 year ago

4.0

Not a 5 star hotel. Bathroom not updated. Tub drained so slow. Room sercice undershelming. And loud construction site outside my window. I would not return.

Mark

1 year ago

8.0

This was a comfortable stay, I do feel the property as a whole needs a refresh as it’s a bit old. The service was fantastic and the room service was quick.

Peter

1 year ago

10.0

Great stay everything excellent

Lea

1 year ago

10.0

We stayed two nights and it was an amazing experience for the end of our three week Thailand holiday. Would recommend and stay again.

Lalita

1 year ago

8.0

We stayed at this hotel for 13 nights early August. We booked a corner room. We arrived in the very early hours of the morning so just wanted somewhere to sleep after 18 hours travel. Bed was comfy. Aircon did not work and the floor was sticky (hard floor) Our booking included a free upgrade but we weren't offered one. Next morning we had showers and found the water went out all over the bathroom floor. Went down our included breakfast which was good and quite a few choices and nice restaurant. Staff there were all lovely and helpful. After breakfast we went to reception to change our room. The lovely staff member there showed up a couple of rooms - one had working aircon, carpet and a shower that looked like it would leak water over the floor so we moved to it. The view outside was a construction site but it was interesting to watch the goings on so didn't bother us. They have a shuttle which we made use of but it only went a few times a day to shopping malls and mrt. Mrt was about a 10min walk away so not too far. Also a 7Eleven store just next to hotel, and a Burger King 5 minutes walk away behind a petrol station. The hotel is a tired looking and could do with a make-over otherwise it served our purpose and we enjoyed our stay.

SUAN HAU

1 year ago

8.0

I am happy, nothing more to ask for.

Aminath

1 year ago

10.0

Every thing is good

Phannee

1 year ago

8.0

I had a pleasant 4 week stay at the Grand Mercure Bangkok Atrium. The staff was professional and friendly and they took care of the few problems that I encountered. Overall, I was pleased with this hotel.

kongkiat

1 year ago

8.0

it is a good price hotel

Al

1 year ago

8.0

Not all elevators working. Pervasive smell in elevators.

Mohammed

1 year ago

10.0

The hotel is good our stay was great Breakfast was not bad not and has limited collection for Arabic food Indians are too much in the hotel and they were noisy and not they were not treated others in proper way

Elizabeth

1 year ago

6.0

Nice pool but construction next door was noisy and cleanliness could have been better. Overall an ok place to stay if you want easy access to BKK airport.

Sarah

1 year ago

10.0

Great value for money Excellent breakfast

Michael

1 year ago

4.0

Hotel very tired. In need of complete refurb. Damp smell in corridors. Run down neighborhood with construction about to start between the hotel and the main road. Plus the usual fake taxi driver out front trying to scam the tourists. Positives… All staff really nice and the buffet breakfast was great.

Misty

1 year ago

10.0

Great place!

luke

1 year ago

6.0

Not bad

Kevin Frank Johnson

1 year ago

8.0

This would be a 5 star review if it wasn't for my room light flicking on after I turned it off and would need to do it 4 or 5 times just for it to work but other than that nice place.

Ayan

1 year ago

6.0

It is by no means 5 star. 3 star with a push. Mis-sold !

suresh

1 year ago

10.0

Nice clean , friendly staff.

Alex

1 year ago

10.0

Good hotel and price per quality, but old and inconveniently located! I got bad room and they quickly changed it for me with upgrade

Michael

1 year ago

10.0

The entire hotel staff was outstanding. Reception, bell services (including wheel chair assistance), room service delivery. I travelled extensively before retirement and stayed in probably 1,000 hotels and do not recall a more pleasurable hotel staff.

Florence

1 year ago

10.0

Great

ZAW

1 year ago

10.0

Staff are very welcome

Timothy

1 year ago

10.0

Good location, excellent facilities and friendly, professional staff

Elizabeth

1 year ago

10.0

Loved the location! Amazing hospitality!

Florence

1 year ago

10.0

Everything was perfect

Kerisha

1 year ago

10.0

Very nice property. I would stay here again.

Shannon

1 year ago

10.0

Enjoyable stay. Basic clean rooms. Staff and service absolutely fantastic.

Keith

1 year ago

10.0

Stayed at the Grand Mercure Atrium for two nights but wished it could have been longer. Hotel and staff were outstanding. We were given a large room with a fantastic view to the north of Bangkok. Room and hotel was spotless throughout. definitely a 5 star Hotel.

Ma del Consuelo

1 year ago

6.0

Kind of old building, in need of some maintenance in rooms. Building sorrounded by empty lots. Imposible to retrieve any reliable information from concierge .

Jordan

1 year ago

10.0

I flew at early and arrived at the property at 9:30am. They offered to hold my luggage and allow me to use showers and the pool area while I waited for my room, to which they were able to have ready even earlier than anticipated. Everyone is incredibly friendly. The view from the corner room was amazing. The breakfast is A . So much variety. Would absolutely stay here again.

Brian

1 year ago

6.0

Our room was a corner suite, definitely showing signs of old age. Should have been renovated 5 years ago. Expensive restaurant so maybe just go somewhere else. None of the staff spoke English, so it was a bit hard to order food and organize taxi's etc. don't order a margarita from the pool bar, you'll be disappointed.

Johan

2 years ago

10.0

Very friendly and helpful staff in general! Clean room, food perfect. A place to be! CONGRATULATIONS 👏

Sam

2 years ago

4.0

Two single beds but together for the king room. No exhaust in the bathroom, bath tub and the tap dirty.

RYAN

2 years ago

10.0

great location

Jeremy J

2 years ago

4.0

Supposedly upgraded. Room didnt have a tub as stated in reservation, room was not very clean, and I left for another hotel within hours of arrival. Would not recommend.

Homboé

2 years ago

8.0

Not very comfortable. The furniture was very outdated. The toilets were clogged and they ne ver fixed it .

Alice Bridgette

2 years ago

10.0

Courteous and professional Staff. Awesome ambience, convenient location and scrumptious breakfast buffet selection. Will recommend and visit again. 👌

John

2 years ago

10.0

Decent selection at breakfast (the buffet area isn't closed, despite what the confirmation said). Helpful staff. Only minor niggle was the lights wouldn't turn off - an engineer had to be summoned to fix it when it happened around midnight. He attended within a few minutes and all was good once more. Handy(ish) for the MRT and rail link to Suvarnabhumi airport - 10 minutes walk, but that's a lot on a very hot day! Get a cab to the station for 40baht instead. Eco friendliness not so great, single glazed windows in that heat, must use a lot of energy for aircon. Didn't try the gym, pool etc.

Peter

2 years ago

10.0

Very helpful and patient with me

Rohab

2 years ago

10.0

lovely staff, great room

Lee

2 years ago

10.0

We only stopped one night here but it was nice and clean well maintained and safe. We wanted no hassle as we had quite a schedule and it was exactly what we wanted

MENG AIK

2 years ago

10.0

Overall excellent

Sean

2 years ago

8.0

Staff were very friendly and helpful. Nice gifts of chocolates and fruit were left for me on some days. However, I seem to have been charged again for the stay by the hotel after paying already through expedia when booking.

terry

2 years ago

10.0

Great value for money,fast early check in and late checkout offered,house cleaning was the best more than exspected, breakfast is always a treat,door services are splendid and, just one thing, english speaking could me better for clearer understanding, otherwise no complaints👍

SAI

2 years ago

10.0

Nice

Gaston

2 years ago

10.0

Staff friendly and helpful

MIHRET SOLOMON

2 years ago

8.0

The hotel location is convenient to the MRT station. The rooms are comfortable and clean.

Torben

2 years ago

4.0

I spend more than 40 nights a year in hotels and that was one of the worse! Staff was shocking. They have misplaced my suitcases at check in. Had to locate it myself after waiting for it in my room for 90 minutes. The Staff Member at the poolside bar absolutely hated his job and his guests noticed that. Mould on the bathroom ceiling due to a leaking shower head. Just stay away.

Hoong Teck

2 years ago

4.0

Lift buttons were spoilt or didn’t light up

Salina

2 years ago

4.0

The hotel smell really bad, old and really dirty.

ulrich maximilian

2 years ago

4.0

Not a 5 star hotel room at all . 3 star standard max

Chuan Hoe

2 years ago

8.0

Overall great, only bathroom are small, no separate bathtub and shower

Grand Mercure Bangkok Atrium

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Executive Suite, 1 King Bed, Club Lounge Access (Executive Lounge Access)

Room Only

$193.00

Executive Room, 2 Twin Beds (Executive Lounge Access)

Room Only

$176.00

Breakfast Included

$193.00

Executive Room, 1 King Bed (Executive Lounge Access)

Room Only

$176.00

Breakfast Included

$193.00

Room, 1 King Bed

Room Only

$96.00

Breakfast Included

$116.00

Half Board

$187.00

Deluxe Room, 2 Twin Beds

Room Only

$91.00

Breakfast Included

$108.00

Half Board

$157.00

Grand Suite, 1 King Bed, Club Lounge Access (Business Lounge Access)

Room Only

$220.00

Room, 1 King Bed

Room Only

$116.00

Breakfast Included

$133.00

Deluxe Room, 1 King Bed

Room Only

$91.00

Breakfast Included

$108.00

Half Board

$157.00

Superior Room, 2 Twin Beds

Room Only

$68.00

Breakfast Included

$85.00

Half Board

$130.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Pets

Pets

Sustainability Certifications

Check-in & Check-out

Guest type

Covid

Guest type